Skip to content
Open
Changes from all commits
Commits
File filter

Filter by extension

Filter by extension

Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
24 changes: 24 additions & 0 deletions descriptions/0/api.intercom.io.yaml
Original file line number Diff line number Diff line change
Expand Up @@ -14732,6 +14732,10 @@ paths:
phone: "+15551234567"
fin_recording_url: "https://api.intercom.io/calls/124/recording"
fin_transcription_url: "https://api.intercom.io/calls/124/transcript"
duration: 90
talk_time: 85
queue_time: 3
hold_time: null
schema:
"$ref": "#/components/schemas/call"
'404':
Expand Down Expand Up @@ -23528,6 +23532,26 @@ components:
format: uri
nullable: true
description: API URL to the AI Agent (Fin) call transcript if available.
duration:
type: integer
nullable: true
description: Total call duration in seconds from the caller's perspective. For inbound calls, measured from initiated to ended. For outbound calls, measured from answered to ended.
example: 900
talk_time:
type: integer
nullable: true
description: Total time in seconds the agent and customer were connected.
example: 300
queue_time:
type: integer
nullable: true
description: Total time in seconds the caller waited in queue before connecting, when assigned to a team.
example: 45
hold_time:
type: integer
nullable: true
description: Total time in seconds the caller was placed on hold during the call.
example: 60
call_list:
title: Calls
type: object
Expand Down