feat: enable Kapa anonymous user tracking on docs chat - #535
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Switch KapaProvider from userTrackingMode none to cookie so unique visitors are tracked via the first-party kapa_web_id cookie. When a user submits a support handoff email, attach it to window.kapaSettings so later Kapa turns can enrich the same user profile. Co-Authored-By: Warp <agent@warp.dev>
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Drop handoff email enrichment; keep anonymous first-party cookie tracking. Co-Authored-By: Warp <agent@warp.dev>
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Overview
This PR changes the docs Kapa chat provider from opting out of SDK user tracking to using Kapa's cookie-based anonymous tracking mode. The SDK value is consistent with the intended behavior, and no tests are changed.
Concerns
- Enabling cookie tracking in this globally mounted launcher can set a persistent first-party Kapa identifier for docs visitors on page load, not only after a visitor opens or submits the chat, so the change needs disclosure or consent gating before merge.
Verdict
Found: 0 critical, 1 important, 0 suggestions
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Summary
Enable Kapa anonymous user tracking on the docs Ask AI chat so unique visitors and journeys show up in the Kapa Users dashboard.
Per Kapa React SDK docs,
KapaProvidersupportsuserTrackingModeofcookie(default),fingerprint, ornone. We had explicitly setnone.Changes
src/components/KapaChatLauncher.tsx
userTrackingModefromnonetocookie(first-partykapa_web_idcookie; no PII)Notes
window.kapaSettingsenrichment are intentionally out of scopeUnverified claims
None — behavior matches Kapa React SDK
userTrackingModedocs.Co-Authored-By: Warp agent@warp.dev