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13 changes: 6 additions & 7 deletions content/clear-cache-and-cookies.md
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section: software-troubleshooting
tableOfContents: true
---

If you're having trouble logging into accounts or performing actions on a website, a good first troubleshooting step is to clear your browser's cache and cookies.

To clear your cookies and web cache, navigate to the Settings menu in your web browser. If you're using Firefox or Chrome, the Settings menu can be found by clicking the 3 stacked lines (Firefox) or dots (Chrome) in the top-right corner.

Cache and cookie options are located in the Privacy and Security settings and will have an option to delete or clear the stored data. After clearing the browsing data for a website, you'll need to log into it again.

We've included screen captures for both Firefox and Chrome here:

## Firefox

![Firefox](/images/clear-cache/firefox-clear-cache-cookies.gif)
![Firefox access settings menu](/images/clear-cache/firefox-settings.jpg)
![Firefox access settings menu](/images/clear-cache/firefox-clear-cache-settings.jpg)

## Chrome

![Chrome](/images/clear-cache/chrome-clear-cache-cookies.gif)
In Chrome, the option to delete browsing data is in the browser menu or a shortcut of `Ctrl`+`Shift`+`Del` can be used. To choose options of which history, cookies and cache to delete, access the `Settings`-> `Privacy and Security` tab and choose `Delete browsing data`.

![Chrome](/images/clear-cache/chrome-settings.jpg)
![Chrome](/images/clear-cache/chrome-privacy-settings.jpg)
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