Skip to content

Update from code changes: document assistant contact form opt-out#6417

Open
mintlify[bot] wants to merge 3 commits into
mainfrom
mintlify/9dd91af2
Open

Update from code changes: document assistant contact form opt-out#6417
mintlify[bot] wants to merge 3 commits into
mainfrom
mintlify/9dd91af2

Conversation

@mintlify

@mintlify mintlify Bot commented Jul 7, 2026

Copy link
Copy Markdown
Contributor

Summary

Documents the new option to disable the assistant's in-chat contact form for support questions so deflection routes users to your support email instead. Sales questions continue to use the in-chat form when a sales email is configured.

Changes

  • Added a note in the "Set deflection emails" section of assistant/configure.mdx describing the Show contact form setting, its default (on), what happens when disabled, and that sales questions still use the form.
  • Mirrored the update in the Spanish, French, and Chinese translations.

Context

Customers can now opt out of the inline contact form for support. When disabled, the assistant directs users to the configured support email in plain text rather than showing the form, while sales questions continue to render the form when a sales email is set. The dashboard toggle for this setting lives under Assistant → General → Response Handling.

Update history


Note

Low Risk
Documentation-only updates with no application or configuration code changes.

Overview
Documents the Show contact form option under Response Handling in the assistant configure guide, so customers know they can turn off the in-chat form for support deflection.

The new copy explains that disabling the toggle sends users to the support email as plain text instead of showing the form, that sales deflection still uses the in-chat form when a sales address is set, and that the form stays enabled by default. The same paragraph was added to the Spanish, French, and Chinese assistant/configure.mdx translations.

Reviewed by Cursor Bugbot for commit 4d2cd72. Bugbot is set up for automated code reviews on this repo. Configure here.

@mintlify mintlify Bot requested a review from dino475 July 7, 2026 18:48
@mintlify

mintlify Bot commented Jul 7, 2026

Copy link
Copy Markdown
Contributor Author

Update from code changes updated this PR.

No docs changes made in this update

Source PRs

  • mintlify/mint#8912 — feat(dashboard): add contact form opt-out toggle to assistant settings

@mintlify

mintlify Bot commented Jul 7, 2026

Copy link
Copy Markdown
Contributor Author

Update from code changes updated this PR.

No docs changes made in this update

Source PRs

  • mintlify/server#6477 — fix: keep sales contact form when support form is disabled, deflect support to email

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment

Labels

None yet

Projects

None yet

Development

Successfully merging this pull request may close these issues.

0 participants