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Original file line number Diff line number Diff line change
Expand Up @@ -253,7 +253,7 @@ Report a Problem

With self-hosted deployments, you can specify how the **Report a Problem** option behaves in the Mattermost app via the **Help** menu:

- **Default link**: Uses the default Mattermost URL to report a problem. Customers with a Mattermost subscription are directed to the `Mattermost Support Portal <https://support.mattermost.com/hc/en-us/requests/new>`_. Community deployments are directed to `create a new issue on the Mattermost GitHub repository <https://github.com/mattermost/mattermost/issues/new>`_.
- **Default**: Customers with a Mattermost license can open a support case by email with the Mattermost support team. Unlicensed Mattermost deployments are directed to the `troubleshooting forums <https://mattermost.com/pl/report_a_problem_unlicensed>`_.
- **Email address**: Enables you to :ref:`enter an email address <administration-guide/configure/site-configuration-settings:report a problem email address>` that users will be prompted to send a message to when they choose **Report a Problem** in Mattermost.
- **Custom link**: Enables you to :ref:`enter a URL <administration-guide/configure/site-configuration-settings:report a problem link>` that users will be directed to when they choose **Report a Problem** in Mattermost.
- **Hide link**: Removes the **Report a Problem** option from Mattermost.
Expand Down Expand Up @@ -282,7 +282,7 @@ Report a Problem link
:displayname: Report a Problem email (Customization)
:systemconsole: Site Configuration > Customization
:configjson: .SupportSettings.ReportAProblemMail
:environment: MM_SUPPORTSETTINGS_REPORTAPROBLMEMAIL
:environment: MM_SUPPORTSETTINGS_REPORTAPROBLEMMAIL
:description: Enter the email address that users will be prompted to send a message to when they choose Report a Problem in Mattermost.

Report a Problem email address
Expand All @@ -291,7 +291,7 @@ Report a Problem email address
+---------------------------------------------------------------------------------------------------+-------------------------------------------------------------------------+
| This field sets the email address for the **Report a Problem** link in the channel | - System Config path: **Site Configuration > Customization** |
| header **Help** menu. | - ``config.json`` setting: ``SupportSettings`` > ``ReportAProblemMail`` |
| | - Environment variable: ``MM_SUPPORTSETTINGS_REPORTAPROBLMEMAIL`` |
| | - Environment variable: ``MM_SUPPORTSETTINGS_REPORTAPROBLEMMAIL`` |
| String input. Cannot be left blank. | |
+---------------------------------------------------------------------------------------------------+-------------------------------------------------------------------------+

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4 changes: 2 additions & 2 deletions source/conf.py
Original file line number Diff line number Diff line change
Expand Up @@ -526,9 +526,9 @@ def setup(app: Sphinx):
# built documents.
#
# The short X.Y version.
# version = '11.7'
# version = '11.8'
# The full version, including alpha/beta/rc tags.
# release = '11.7'
# release = '11.8'
Comment thread
amyblais marked this conversation as resolved.

# The language for content autogenerated by Sphinx. Refer to documentation
# for a list of supported languages.
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20 changes: 19 additions & 1 deletion source/deployment-guide/mobile/mobile-troubleshooting.rst
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Expand Up @@ -20,6 +20,24 @@ Login with ADFS/Office365 is not working

In line with Microsoft guidance we recommend `configuring intranet forms-based authentication for devices that do not support WIA <https://learn.microsoft.com/en-us/windows-server/identity/ad-fs/operations/configure-intranet-forms-based-authentication-for-devices-that-do-not-support-wia>`_.

How do I attach mobile app logs to a message?
---------------------------------------------

Use ``/mobile-logs`` during mobile troubleshooting to let users attach Mattermost mobile app logs to messages. Running ``/mobile-logs on`` shows the **Attach app logs** option in the attachment menu of the message composer, so users can include device-side logs when messaging an administrator or support engineer. Users can also turn this option on or off from the **Report a problem** screen in the mobile app. The command responds with an ephemeral message visible only to the user who ran it.

.. important::

This command requires Mattermost mobile app v2.38 or later.

- Enable **Attach app logs** for yourself using ``/mobile-logs on``.
- Disable **Attach app logs** for yourself using ``/mobile-logs off``.
- Check whether **Attach app logs** is enabled using ``/mobile-logs status``.
- System admins can manage the setting for another user by appending a username, such as ``/mobile-logs on @username``, ``/mobile-logs off @username``, or ``/mobile-logs status @username``.

.. important::

Non-admin users can only manage their own preference. Attempts to target another account return a neutral **Unable to change mobile log settings for that user** message to avoid username enumeration. Preference changes made through this command are recorded in the audit log.

I see a “Connecting…” bar that does not go away
-----------------------------------------------

Expand Down Expand Up @@ -147,4 +165,4 @@ If you did not receive a push notification when testing push notifications, use

To conserve disk space, once your push notification issue is resolved, go to **System Console > Environment > Logging > File Log Level**, then select **ERROR** to switch your logging detail level from **DEBUG** to **Errors Only**.

If push notifications are not being delivered on the mobile device, confirm that you're logged in to the **Native** mobile app session through **Profile > Security > View and Log Out of Active Sessions**. Otherwise, the `DeviceId` won't get registered in the `Sessions` table and notifications won't be delivered.
If push notifications are not being delivered on the mobile device, confirm that you're logged in to the **Native** mobile app session through **Profile > Security > View and Log Out of Active Sessions**. Otherwise, the ``DeviceId`` won't get registered in the ``Sessions`` table and notifications won't be delivered.
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2 changes: 1 addition & 1 deletion source/integrations-guide/built-in-slash-commands.rst
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Expand Up @@ -63,4 +63,4 @@ More useful slash commands
- Open the in-product Marketplace using ``/marketplace``.
- Display a list of keyboard shortcuts using ``/shortcuts``.
- Open the **Settings** screen using ``/settings``.
- Log out of Mattermost using ``/logout``.
- Log out of Mattermost using ``/logout``.
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