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docs: Add previous_ticket_state_id to Ticket schema (Unstable) #388

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docs: Add previous_ticket_state_id to Ticket schema (Unstable) #388

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8 changes: 8 additions & 0 deletions descriptions/0/api.intercom.io.yaml
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Original file line number Diff line number Diff line change
Expand Up @@ -8526,6 +8526,7 @@ paths:
has_more: false
category: Customer
is_shared: true
previous_ticket_state_id: '7490'
schema:
"$ref": "#/components/schemas/ticket"
'400':
Expand Down Expand Up @@ -22848,6 +22849,13 @@ components:
type: boolean
description: Whether or not the ticket is shared with the customer.
example: true
previous_ticket_state_id:
type: string
nullable: true
description: The ID of the previous ticket state from the most recent state
change. Returns null if no state change history exists. Useful for tracking
state transitions for reporting and compliance.
example: '7493'
ticket_deleted:
title: Ticket Deleted
type: object
Expand Down