ServiceNow Automation with Ansible

This repository contains learning materials and automation scripts for integrating Ansible Automation Platform with ServiceNow ITSM.

Table of Contents

• Overview
• Repository Structure
• Getting Started
• Prerequisites
• Lab Environment
• Support

Overview

This workshop demonstrates how to use the servicenow.itsm certified collection to automate common ServiceNow operations including:

• Creating and managing incidents

• Problem management workflows

• Change request automation

• CMDB management and updates

• Record cleanup and maintenance

• ServiceNow inventory integration

Repository Structure

├── config/                    # Infrastructure configuration
│   ├── firewall.yaml
│   ├── instances.yaml
│   └── networks.yaml
├── content/                   # Workshop content (AsciiDoc)
│   └── modules/ROOT/
│       ├── pages/            # Workshop modules
│       └── assets/images/    # Workshop screenshots
├── runtime-automation/        # Lab automation scripts
├── setup-automation/          # Environment setup scripts
└── utilities/                # Lab utility scripts

Getting Started

The workshop content is organized into six modules:

1. Creating Incidents - Learn to create ServiceNow incidents via Ansible

2. Problem Management - Attach problems to existing incidents

3. Change Management - Create and manage change requests

4. CMDB Management - Query and update configuration items

5. Record Cleanup - Automate record maintenance tasks

6. ServiceNow Inventory - Use ServiceNow as an Ansible inventory source

Prerequisites

• Access to ServiceNow instance

• Ansible Automation Platform or AWX

• Basic understanding of Ansible playbooks

• Familiarity with ITSM concepts

Lab Environment

The lab environment includes: * Pre-configured Automation Controller * ServiceNow developer instance * Sample playbooks and job templates * Test infrastructure for hands-on exercises

Support

For issues or questions about this workshop content, please open an issue in the repository.