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1. Azure-VM-Business-Use-Case Azure-VM-Business-Use-Case Public

   Deploy a Windows VM in Azure to simulate remote IT support for a small business or startup.

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2. osTicket--Prerequisites-and-Installation osTicket--Prerequisites-and-Installation Public

   This tutorial outlines the prerequisites and installation of the open-source help desk ticketing system osTicket.

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3. Configure-Active-Directory Configure-Active-Directory Public

   This tutorial outlines the implementation of on-premises Active Directory within two Azure virtual machines.

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4. osTicket--Post-Install-Configuration osTicket--Post-Install-Configuration Public

   This tutorial outlines the post-install configuration of the open-source help desk ticketing system osTicket.

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5. Install-and-Configure-the-File-Server-Role Install-and-Configure-the-File-Server-Role Public

   In this walkthrough, we'll perform the following file server management tasks: add the File Server Resource Manager (FSRM) role service, which allows you to configure file screens to prevent users …

6. osTicket--Ticket-Lifecycle osTicket--Ticket-Lifecycle Public

   This tutorial outlines the lifecycle of a ticket from intake to resolution within the open-source help desk ticketing system osTicket.

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