Procure OS

Procure-OS is a “Direct-Injection” autonomous voice agent that acts as a digital procurement officer for the construction and manufacturing industries. It solves the “Last Mile” communication gap—where billions are lost to manual follow-ups—by automating high-volume supplier negotiations.

The system replaces manual “chasing” with an AI workforce. Users select high-priority leads on a React command center, which instantly injects specific 3-item order manifests into the agent’s brain. The agent then initiates a context-aware call to the supplier, negotiates delivery timelines in Hinglish (Indian English + Hindi), validates excuses against a logic matrix, and autonomously writes confirmed data back to the company’s central ERP.

🚀 Features

• Direct Data Injection: Instantly injects specific order manifests into the agent’s context at the moment of the call.
• Cultural Awareness: Supports "Hinglish" code-switching to improve vendor compliance rates.
• Smart Confirmation: "Transparency Protocol" reads back data before saving to ensure integrity.
• Risk Escalation: Detects critical risks (e.g., "truck breakdown") and triggers immediate escalation workflows via n8n.
• Real-time Status: Visual indicators for call status (Idle, Connecting, Connected, Ended).
• Modern UI: Built with Tailwind CSS for a clean and responsive interface.
• Dual Voice Providers: Seamlessly switch between ElevenLabs and Deepgram agents from the control panel.

🛠️ Tech Stack

• Voice AI: ElevenLabs Conversational AI + Deepgram Voice Agent API.
• Frontend: React (Vite), Tailwind CSS, @elevenlabs/react SDK.
• Orchestration: n8n (Workflow Automation).
• Database: Google Sheets (via n8n integration).

📋 Prerequisites

Before you begin, ensure you have the following installed:

• Node.js (v18 or higher recommended)
• npm or yarn

⚙️ Configuration

To fully utilize the AI calling features, you need to configure the application with your specific credentials.

1. ElevenLabs Agent ID:

   • Log in to ElevenLabs and create/select your agent.
   • Copy the Agent ID and set VITE_ELEVENLABS_AGENT_ID (or VITE_AGENT_ID for backward compatibility) inside .env.

2. Deepgram Voice Agent:

   • Create an API key in the Deepgram Console.
   • Set VITE_DEEPGRAM_API_KEY in .env. Optional overrides: VITE_DEEPGRAM_LISTEN_MODEL, VITE_DEEPGRAM_SPEAK_MODEL, VITE_DEEPGRAM_THINK_MODEL, VITE_DEEPGRAM_THINK_PROVIDER if you need custom models.

3. Default Provider:

   • Choose the initial voice agent with VITE_DEFAULT_PROVIDER=elevenlabs or deepgram. Operators can still switch providers live in the UI.

4. Webhook URL (Optional/Customizable):

   • The app is configured to fetch leads from an n8n webhook.
   • Update the N8N_QUEUE_URL in src/App.jsx if you have your own backend or n8n workflow.

📦 Installation

1. Clone the repository:

   git clone <repository-url>
   cd procure-os

2. Install dependencies:

   npm install

3. Start the development server:

   npm run dev

4. Build for production:

   npm run build

📝 Usage

1. Launch React Dashboard (usually http://localhost:5173).
2. Select a lead (e.g., “Balaji Steel” - ID 101).
3. Click “Start Call” to initiate the session.
4. Roleplay delay as the supplier.
5. Verify status update on the dashboard and check for email alerts in case of critical updates.

📜 Scripts

• npm run dev: Starts the development server.
• npm run build: Builds the app for production.
• npm run lint: Runs ESLint to check for code quality issues.
• npm run preview: Locally preview the production build.

📄 License

MIT