Cannot login to Home Assistant

src/cloud/troubleshooting-general/403-forbidden.md

@@ -2,7 +2,7 @@
 zendesk:
   article_id: 26203603012509
   name: Unable to reach Home Assistant Cloud - 403 forbidden
-  position: 4
+  position: 40
   labels: cloud
 ---
 

src/cloud/troubleshooting-general/authentication-failed.md

@@ -2,7 +2,7 @@
 zendesk:
   article_id: 25836973464733
   name: Can't log into Cloud. "Authentication failed", or "Unexpected error - software token MFA"
-  position: 8
+  position: 80
   labels: cloud, troubleshooting, mfa
 ---
 

src/cloud/troubleshooting-general/cannot-login-to-ha.md

@@ -0,0 +1,37 @@
+---
+zendesk:
+  article_id: 33070434152221
+  name: Cannot login to Home Assistant
+  position: 90
+  labels: cloud, troubleshooting
+---
+
+
+## Symptom
+
+I can login to my [Nabu Casa Cloud account](https://account.nabucasa.com/) using my email address and password, but I cannot log in to Home Assistant.
+
+![Home Assistant Login fails because email address is used instead of user name](/static/img/cloud/cannot-login-to-home-assistant.png)
+
+## Cause
+
+Your Home Assistant login credentials are not the same as your Nabu Casa Cloud account credentials. The accounts have different functions:
+
+- The Home Assistant login gives you access to your own, local Home Assistant server.
+- The Nabu Casa Cloud account login allows you to manage your Nabu Casa account settings such as subscription, [enable Home Assistant remote access](/articles/26474279202973), or [enable Home Assistant cloud backup](/hc/en-us/articles/26294320337181).
+  - For more information, refer to the ([list of Home Assistant Cloud features](/hc/en-us/articles/26260474250269)).
+
+## Resolution
+
+To login to Home Assistant, enter your Home Assistant username (and not your email).
+
+![Home Assistant Login fails because email address is used instead of user name](/static/img/cloud/login-home-assistant.png)
+
+- If you forgot your Home Assistant username, follow the steps under [forgot username](https://www.home-assistant.io/docs/locked_out/#forgot-username).
+- If you know your Home Assistant username but forgot the password, follow the steps under [forgot password](https://www.home-assistant.io/docs/locked_out/#forgot-password).
+
+## Related topics
+
+- [Forgot Home Assistant username](https://www.home-assistant.io/docs/locked_out/#forgot-username)
+- [Forgot Home Assistant password](https://www.home-assistant.io/docs/locked_out/#forgot-password)
+- [About Home Assistant user profiles and authentication](https://www.home-assistant.io/docs/authentication/)

src/cloud/troubleshooting-general/home-assistant-cloud-connectivity.md

@@ -2,7 +2,7 @@
 zendesk:
   article_id: 25620486925085
   name: Unable to reach Home Assistant Cloud
-  position: 3
+  position: 30
   labels: cloud
 ---
 

src/cloud/troubleshooting-general/logs-and-system-information.md

@@ -2,7 +2,7 @@
 zendesk:
   article_id: 25620430846493
   name: Checking the logs and system information
-  position: 1
+  position: 10
   labels: cloud
 ---
 

src/cloud/troubleshooting-general/lost-mfa-device.md

@@ -2,7 +2,7 @@
 zendesk:
   article_id: 25806000298397
   name: I lost the device that I use to generate the MFA token
-  position: 6
+  position: 60
   labels: cloud, troubleshooting
 ---
 

src/cloud/troubleshooting-general/webhooks.md

@@ -2,7 +2,7 @@
 zendesk:
   article_id: 25620473014685
   name: Troubleshooting webhook response codes
-  position: 5
+  position: 50
   labels: cloud
 ---