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Removed inaccuracte information on message type content #268

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Merged
jamestynan-content merged 1 commit into from
Aug 13, 2026
Merged

Removed inaccuracte information on message type content #268

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5 changes: 1 addition & 4 deletions docs/pages/about/campaigns.md
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Expand Up @@ -43,10 +43,7 @@ If we cannot deliver a message through your first choice, we automatically try t

All digital message channels will immediately fallback to the next channel if it is rejected or an 'unnotified' status is received.

NHS App messages will fallback to the next channel when:

- a 'notified' status is not received within 1 hour
- the message is not read by the recipient within 24 hours
NHS App messages will fallback to the next channel when the message is not read by the recipient within 24 hours.

Emails and text messages will fallback to the next channel if they are not delivered after 72 hours.

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5 changes: 1 addition & 4 deletions docs/pages/about/direct-messaging.md
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Expand Up @@ -33,20 +33,17 @@ You must adhere to the following:
**1. Time sensitive NHS app messages should fallback when:**

- a recipient does not have the NHS App
- a 'notified' status is not received within 1 hour
- the message is not read by the recipient within 4 hours

**2. Bulk NHS App messages should fallback when:**

- a recipient does not have the NHS App
- a 'notified' status is not received within 1 hour
- the message is not read by the recipient within 24 hours

**3. Acute secondary care appointment NHS App messages should fallback when:**

- a recipient does not have the NHS App
- a 'notified' status is not received within 1 hour
- the message is not read by the recipient within 4, 12 or 24 hours
- the message is not read by the recipient within 4 or 24 hours

## Using the NHS App for patient journeys

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5 changes: 1 addition & 4 deletions docs/pages/about/event-based-messaging.md
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Expand Up @@ -42,10 +42,7 @@ If we cannot deliver a message through your first choice, we automatically try t

All digital message channels will immediately fallback to the next channel if it is rejected or an 'unnotified' status is received.

NHS App messages will fallback to the next channel when:

- a 'notified' status is not received within 1 hour
- the message is not read by the recipient within 24 hours
NHS App messages will fallback to the next channel when the message is not read by the recipient within 24 hours.

Emails and text messages will fallback to the next channel if they are not delivered after 72 hours.

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