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Update support guidance for Azure Local Premier solutions #4173

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Update support guidance for Azure Local
Karl-WE Mar 4, 2026
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Change support article date to 03/04/2026
Karl-WE Mar 4, 2026
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Apply suggestion from @Copilot
Karl-WE Mar 4, 2026
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Karl-WE Mar 4, 2026
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Update support instructions for Azure Local Premier
Karl-WE Mar 4, 2026
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Update support guidance for Azure Local customers
Karl-WE Mar 4, 2026
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6 changes: 5 additions & 1 deletion azure-local/manage/get-support.md
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Expand Up @@ -12,7 +12,11 @@ ms.subservice: hyperconverged

[!INCLUDE [hci-applies-to-23h2-22h2](../includes/hci-applies-to-23h2-22h2.md)]

This article provides guidance on how to get support for Azure Local. Azure Local follows the same support process as Azure. Enterprise customers can follow the process described in [Create an Azure support request](/azure/azure-portal/supportability/how-to-create-azure-support-request). If you're a customer of a Cloud Solution Provider (CSP), contact your CSP for support.
This article provides guidance on how to get support for Azure Local. Azure Local follows the same support process as Azure. Enterprise customers can follow the process described in [Create an Azure support request](/azure/azure-portal/supportability/how-to-create-azure-support-request).
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>[!NOTE]
> If you are a customer of a Cloud Solution Provider (CSP), contact your CSP for support. <br>
> If you are a customers using a Azure Local Premier solution, contact your OEM for support. You do not require an Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on his own terms, when necessary.
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Copilot AI Mar 4, 2026

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Wording is gendered/ambiguous: "on his own terms" reads like it refers to an individual person. Please use neutral language (for example, "at its discretion" / "as needed") and avoid implying unilateral escalation terms if that's not intended.

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> If you are a customers using a Azure Local Premier solution, contact your OEM for support. You do not require an Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on his own terms, when necessary.
> If you are a customer using an Azure Local Premier solution, contact your OEM for support. You do not require a Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support as needed.

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The NOTE block uses an HTML
for line breaking. In this repo, multi-line notes typically use a blank quoted line and/or a quoted list ("> - ") rather than
, which renders more consistently across doc pipelines.

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> If you are a customer of a Cloud Solution Provider (CSP), contact your CSP for support. <br>
> If you are a customers using a Azure Local Premier solution, contact your OEM for support. You do not require an Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on his own terms, when necessary.
> - If you are a customer of a Cloud Solution Provider (CSP), contact your CSP for support.
> - If you are a customers using a Azure Local Premier solution, contact your OEM for support. You do not require an Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on his own terms, when necessary.

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Copilot AI Mar 4, 2026

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Typo/grammar: "If you are a customers" should be singular to match the rest of the sentence.

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> If you are a customers using a Azure Local Premier solution, contact your OEM for support. You do not require an Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on his own terms, when necessary.
> If you are a customer using an Azure Local Premier solution, contact your OEM for support. You do not require a Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on their own terms, when necessary.

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Grammar: "a Azure Local Premier solution" should use "an" (and consider matching capitalization used elsewhere, e.g., "Azure Local Premier Solution").

Suggested change
> If you are a customers using a Azure Local Premier solution, contact your OEM for support. You do not require an Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on his own terms, when necessary.
> If you are a customer using an Azure Local Premier solution, contact your OEM for support. You do not require a Microsoft Azure Support Plan for Premier solutions. The OEM will triage the issue and relay the request to Microsoft Support on their own terms, when necessary.

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Updates for Azure Local are released monthly to enhance customer experience. To keep your Azure Local instance in a supported state, you have up to six months to install updates, but we recommend installing updates as they're released. Microsoft provides monthly quality and security updates for each supported version of Azure Local and quarterly feature releases.

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