Version 6.26.0
Release Date: Jan 22, 2026
Environment requirements
- The iOS Mobile Messaging SDK version 6.26.0 is supported on iOS versions 13 through 18.
This XCFramework was compiled with Swift version Apple Swift version 6.2 effective-5.10 (swiftlang-6.2.0.19.9 clang-1700.3.19.1), which means it will work Swift version 5.10 and above.
XCFramework is supported on CocoaPad versions 1.13.0 and greater.
We are pleased to announce this update, which delivers essential stability improvements, functional enhancements, and comprehensive compatibility optimizations for iOS 26.
Application Stability and Reliability
- Logout Stability: Resolved an issue that caused the application to terminate unexpectedly when the logout process was initiated on a background thread.
- SDK 6.24 Stability: Fixed an issue in SDK 6.24 that caused unexpected app behavior.
- Audio Recording Stability: Fixed an intermittent issue that could cause the app to close unexpectedly while recording audio messages on iOS 26.
- Startup Reliability: Resolved technical race conditions during the initial SDK setup to ensure a more reliable and consistent app launch.
User Experience and Interface Refinements
- Accessibility (VoiceOver): Corrected a defect where VoiceOver did not activate certain interactive buttons within the application.
- Tappable Area: Increased the size of the tappable area for chevron buttons on the Appointment List screen to improve ease of navigation.
- Appointment View Display: Corrected the visual display of the appointment list, resolving an issue where the month header was clipped in the minimized window state.
- File Preview UI: Fixed the display behavior of the Caption textbox in the file preview, eliminating an extra space that appeared upon tapping.
- Cobrowse Resizing: Ensured that the Cobrowse invitation window correctly resizes to match the iPad screen dimensions.
iOS 26 Compatibility and Design
- Keyboard Behavior: Implemented a fix for a specific keyboard-related issue observed within the iOS 26 environment.
- Toolbar Visuals: Updated the toolbar UI on iOS 26 to feature a transparent background and rounded buttons.
- Alert Dialogue: Corrected the alignment of text displayed within alert dialogues on iOS 26.
- Date Picker Display: Resolved an issue where the Month-Year Picker was partially cut off when using the .formSheet presentation style on iOS 26.
- Transcript Header Overlap: Corrected navigation bar behavior to prevent the Agent/Brand Avatar from overlapping the Transcript Screen.
- Typing Indicator Alignment: Resolved an overlap issue between the navigation title and the typing indicator on iOS 26.
- CSAT View Transparency: Addressed the display of the Customer Satisfaction (CSAT) view to ensure its transparent navigation bar properly shows the underlying UI on iOS 26.
- Transcript View iPad Spacing: Eliminated an extra vertical space that appeared when the keyboard was active while the transcript view was presented using the .formSheet presentation style.
Performance and Technical Maintenance
- Media Selection Performance: We have updated core technology to significantly improve the speed and reliability of selecting photos and videos from your device.
- Conversation History Integrity: Fixed issues with conversation history state synchronization to prevent failures when publishing messages.
- SDK Certification: Addressed a technical issue related to certificate pinning keys during the SDK initialization method.