remove ITOM config option for case management#35443
Open
roxanne-moslehi wants to merge 3 commits intomasterfrom
Open
remove ITOM config option for case management#35443roxanne-moslehi wants to merge 3 commits intomasterfrom
roxanne-moslehi wants to merge 3 commits intomasterfrom
Conversation
Made-with: Cursor
Contributor
Preview links (active after the
|
Contributor
There was a problem hiding this comment.
re: Go to the Configure tab, then the ITSM tab, then the Case Management tab. - the ITOM/ITSM tab is for all Datadog objects that create records in ServiceNow (and Monitors will still write to ITOM), so I think this needs to stay as-is "ITOM/ITSM"...
do you think it's worth acknowledging why there's a dropdown with a Cases ITOM obj by adding a note like-
Note: Datadog will no longer support the Cases ITOM table as of
Contributor
Author
There was a problem hiding this comment.
good catch, we also just need to update the config experience in the product to eliminate confusion
Made-with: Cursor
OliviaShoup
reviewed
Mar 20, 2026
OliviaShoup
approved these changes
Mar 20, 2026
Contributor
OliviaShoup
left a comment
OliviaShoup
left a comment
There was a problem hiding this comment.
thanks for the PR! 🚀
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
3 participants
Add this suggestion to a batch that can be applied as a single commit.This suggestion is invalid because no changes were made to the code.Suggestions cannot be applied while the pull request is closed.Suggestions cannot be applied while viewing a subset of changes.Only one suggestion per line can be applied in a batch.Add this suggestion to a batch that can be applied as a single commit.Applying suggestions on deleted lines is not supported.You must change the existing code in this line in order to create a valid suggestion.Outdated suggestions cannot be applied.This suggestion has been applied or marked resolved.Suggestions cannot be applied from pending reviews.Suggestions cannot be applied on multi-line comments.Suggestions cannot be applied while the pull request is queued to merge.Suggestion cannot be applied right now. Please check back later.
Made-with: Cursor
What does this PR do? What is the motivation?
Merge instructions
Merge readiness:
For Datadog employees:
Your branch name MUST follow the
<name>/<description>convention and include the forward slash (/). Without this format, your pull request will not pass CI, the GitLab pipeline will not run, and you won't get a branch preview. Getting a branch preview makes it easier for us to check any issues with your PR, such as broken links.If your branch doesn't follow this format, rename it or create a new branch and PR.
[6/5/2025] Merge queue has been disabled on the documentation repo. If you have write access to the repo, the PR has been reviewed by a Documentation team member, and all of the required checks have passed, you can use the Squash and Merge button to merge the PR. If you don't have write access, or you need help, reach out in the #documentation channel in Slack.
AI assistance
Additional notes