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Thanks for picking this up, Olivia -- the site-region split, portal URLs, file type list, and filter guidance all look accurate. Left a few inline comments, mostly around making the GovCloud section more self-sufficient for customers who are new to the portal.
The biggest item is the description frontmatter still referencing "the Zendesk portal" -- since this PR resolves DOCS-12916 (which was specifically about removing incorrect Zendesk references for US1-FED), that should be updated before merge.
The rest are heading hierarchy (h4 → h3), a missing Further Reading partial in the gov block, and two places where explicitly stating the .ddgov.support username suffix would prevent the most common portal support tickets we see.
content/en/account_management/guide/manage-your-support-tickets.md
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git-thuerk-done
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Hi @OliviaShoup a few small suggestions for clarity and then there was a gov link inside the non gov shortcode- should that go somewhere else ?
| @@ -0,0 +1,156 @@ | |||
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| title: Manage Your Support Tickets | |||
| description: Learn how to create new support tickets and access your existing Datadog support tickets. | |||
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| description: Learn how to create new support tickets and access your existing Datadog support tickets. | |
| description: Learn how to create and manage Datadog support tickets, including on the GovCloud support portal. |
| {{< nextlink href="account_management/guide/secure-configuration" >}}Recommended secure configuration{{< /nextlink >}} | ||
| {{< nextlink href="account_management/guide/manage-datadog-with-terraform" >}}Manage Datadog with Terraform{{< /nextlink >}} | ||
| {{< nextlink href="account_management/guide/access-your-support-ticket" >}}Access your Support ticket{{< /nextlink >}} | ||
| {{< nextlink href="account_management/guide/manage-your-support-tickets" >}}Manage your Support tickets{{< /nextlink >}} |
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| {{< nextlink href="account_management/guide/manage-your-support-tickets" >}}Manage your Support tickets{{< /nextlink >}} | |
| {{< nextlink href="account_management/guide/manage-your-support-tickets" >}}Manage your support tickets{{< /nextlink >}} |
| - link: "/account_management/guide/manage-your-support-tickets" | ||
| tag: "Documentation" | ||
| text: "Access Your Support Ticket" | ||
| text: "Manage Your Support Tickets" |
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| text: "Manage Your Support Tickets" | |
| text: "Manage Your support tickets" |
| <ol> | ||
| <li>Navigate to <a href="https://govsupport.ddog-gov.com">the Datadog GovCloud support portal</a>.</li> | ||
| <li>Click <strong>Sign Up</strong>.</li> | ||
| <li>Complete the registration form, using the email address associated with your existing GovCloud Datadog account.</li> |
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| <li>Complete the registration form, using the email address associated with your existing GovCloud Datadog account.</li> | |
| <li>Complete the registration form using the email address associated with your existing GovCloud Datadog account.</li> |
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| <p>To create a new support ticket, navigate to the <a href="https://help.datadoghq.com/">Datadog support site</a>. At the bottom of the page, click <strong>Create a New Ticket</strong> to fill out a ticket form.</p> | ||
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| <p>You can also access this form through Datadog. From the left navigation, mouse over <strong>Help</strong> and click <em>Support</em>. Alternatively, navigate to the <a href="https://app.datadoghq.com/help">Datadog help page</a> and click <strong>New Support Ticket</strong>.</p> |
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| <p>You can also access this form through Datadog. From the left navigation, mouse over <strong>Help</strong> and click <em>Support</em>. Alternatively, navigate to the <a href="https://app.datadoghq.com/help">Datadog help page</a> and click <strong>New Support Ticket</strong>.</p> | |
| <p>You can also access this form through Datadog. From the left navigation, mouse over <strong>Help</strong> and click <em>Support</em>. Alternatively, navigate to the <a href="https://app.datadoghq.com/help">Datadog help page</a> and click <strong>New Support Ticket</strong>.</p> |
Its not letting me correct the right line, but change "mouse over" to "hover over", and change <em>Support</em> to <strong>Support</strong>
| <li>Users cannot reuse a certain number of their previously used passwords.</li> | ||
| </ul> | ||
| </li> | ||
| <li>Expiration Policy: |
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| <li>Expiration Policy: | |
| <li>Expiration policy: |
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| {{< whatsnext desc="Support Page by Datadog Site:">}} | ||
| {{< nextlink href="https://help.datadoghq.com/" >}} US1, US3, US5, EU, AP1, AP2 {{< /nextlink >}} | ||
| {{< nextlink href="https://govsupport.ddog-gov.com/" >}}US1-FED{{< /nextlink >}} |
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| {{< nextlink href="https://govsupport.ddog-gov.com/" >}}US1-FED{{< /nextlink >}} |
Remove this as it shouldn't go in the us,us3,us5,eu,ap1 block
| <p>If you have opened at least one Datadog support ticket, follow this process to access all your Datadog support tickets:</p> | ||
| <ol> | ||
| <li>From the Support page click <strong>Sign in</strong> on the top right.</li> | ||
| <li>If this is your first time signing into your Datadog Zendesk account, click the link by <strong>New to your Datadog Zendesk account? Sign up</strong>.</li> |
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| <li>If this is your first time signing into your Datadog Zendesk account, click the link by <strong>New to your Datadog Zendesk account? Sign up</strong>.</li> | |
| <li>If this is your first time signing into your Datadog Zendesk account, click <strong>New to your Datadog Zendesk account? Sign up</strong>.</li> |
| <ol> | ||
| <li>From the Support page click <strong>Sign in</strong> on the top right.</li> | ||
| <li>If this is your first time signing into your Datadog Zendesk account, click the link by <strong>New to your Datadog Zendesk account? Sign up</strong>.</li> | ||
| <li>If you have previously emailed Datadog support, click <strong>Emailed us for support? Get a password</strong> and enter the same email address you used to contact Datadog support.</li> |
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| <li>If you have previously emailed Datadog support, click <strong>Emailed us for support? Get a password</strong> and enter the same email address you used to contact Datadog support.</li> | |
| <li>If you have previously emailed Datadog support, click <strong>Emailed us for support? Get a password</strong> and enter the email address you used to contact Datadog support.</li> |
| <li>If you have previously emailed Datadog support, click <strong>Emailed us for support? Get a password</strong> and enter the same email address you used to contact Datadog support.</li> | ||
| <li>After you receive the password in your email, log in and click <strong>Manage your tickets</strong> to see your requests.</li> | ||
| <li>If you don't see the <strong>My Activities</strong> page after logging in, click on your name in the upper right corner, and then click <strong>My Activities</strong>.</li> | ||
| <li>If you would like to view your entire organization's tickets, submit a request to Datadog support.</li> |
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| <li>If you would like to view your entire organization's tickets, submit a request to Datadog support.</li> | |
| <li>To view your entire organization's tickets, submit a request to Datadog support.</li> |
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What does this PR do? What is the motivation?
This PR adds information about managing GovCloud support cases because the process is different from other Datadog sites. I also renamed the the page/file for accuracy.
Resolves https://datadoghq.atlassian.net/browse/DOCS-12916.
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