Order Processing Workflow

1. Order Placement

   • Customers place orders at the POS terminal or the restaurant website.
   • The system assigns each order a unique ID and timestamps it.
   • Orders are broken down into individual items, each tagged with its respective station (e.g., Kitchen, Drinks Bar).
   • If an order is placed through the website for either pickup or delivery, staff at the order marking stations must review and approve it before preparation begins.

2. Order Routing

   • The system filters order items based on their assigned station.
   • Each station receives a list of pending items relevant to their area.
   • Kitchen staff see food orders, while the drink bar receives beverage requests, etc.

3. Order Marking

   • Staff at each station mark items as prepared once they are ready.
   • The system updates order status in real-time across all connected devices.

4. Order Fulfillment

   • Once all items in an order are marked as prepared, the system notifies the front-of-house staff.
   • The order is marked ready for pickup/delivery.

5. Order Completion

   • When the customer picks up their order, staff mark it as completed in the system.
   • The system logs the completion time for reporting and analytics.