diff --git a/lib/zammad_api/json_helper.rb b/lib/zammad_api/json_helper.rb
new file mode 100644
index 0000000..fd8ca4c
--- /dev/null
+++ b/lib/zammad_api/json_helper.rb
@@ -0,0 +1,11 @@
+require 'json'
+
+module ZammadAPI
+  module JsonHelper
+    def safe_json_parse(string)
+      JSON.parse(string)
+    rescue JSON::ParserError
+      {}
+    end
+  end
+end
diff --git a/lib/zammad_api/list_base.rb b/lib/zammad_api/list_base.rb
index 7ac483a..6b59114 100644
--- a/lib/zammad_api/list_base.rb
+++ b/lib/zammad_api/list_base.rb
@@ -1,6 +1,9 @@
+require 'zammad_api/json_helper'
+
 module ZammadAPI
   class ListBase
     include Enumerable
+    include ZammadAPI::JsonHelper
 
     def initialize(resource, transport, parameter = {})
       @resource  = resource
@@ -59,7 +62,7 @@ def request(request, url, parameter)
       }.join('&')
 
       response = @transport.get(url: url)
-      data = JSON.parse(response.body)
+      data = safe_json_parse(response.body)
       if response.status != 200
         raise "Can't get .#{request} of object (#{@resource.class.name}): #{data['error']}"
       end
diff --git a/lib/zammad_api/resources/base.rb b/lib/zammad_api/resources/base.rb
index f329bfc..c894401 100644
--- a/lib/zammad_api/resources/base.rb
+++ b/lib/zammad_api/resources/base.rb
@@ -1,10 +1,13 @@
 require 'cgi'
-require 'json'
+require 'zammad_api/json_helper'
 require 'zammad_api/transport'
 
 module ZammadAPI
   module Resources
     class Base
+      include ZammadAPI::JsonHelper
+      extend ZammadAPI::JsonHelper
+
       attr_accessor :new_instance, :url, :attributes
       attr_reader :changes
 
@@ -41,7 +44,7 @@ def changed?
       def destroy
         response = @transport.delete(url: "#{@url}/#{@attributes[:id]}")
         if response.body.to_s != '' && response.body.to_s != ' '
-          data = JSON.parse(response.body)
+          data = safe_json_parse(response.body)
         end
         return true if response.status == 200
 
@@ -76,7 +79,7 @@ def self.search(transport, parameter)
 
       def self.find(transport, id)
         response = transport.get(url: "#{@url}/#{id}?expand=true")
-        data = JSON.parse(response.body)
+        data = safe_json_parse(response.body)
         if response.status != 200
           raise "Can't find object (#{self.class.name}): #{data['error']}"
         end
@@ -108,7 +111,7 @@ def saved_attributes
 
       def save_new
         response   = @transport.post(url: "#{@url}?expand=true", params: @attributes)
-        attributes = JSON.parse(response.body)
+        attributes = safe_json_parse(response.body)
         return attributes if response.status == 201
 
         save_error(attributes)
@@ -120,7 +123,7 @@ def save_existing
           attributes_to_post[name] = values[1]
         end
         response   = @transport.put(url: "#{@url}/#{@attributes[:id]}?expand=true", params: attributes_to_post)
-        attributes = JSON.parse(response.body)
+        attributes = safe_json_parse(response.body)
 
         return attributes if response.status == 200
 
diff --git a/lib/zammad_api/resources/ticket.rb b/lib/zammad_api/resources/ticket.rb
index 8894ced..dfb9c12 100644
--- a/lib/zammad_api/resources/ticket.rb
+++ b/lib/zammad_api/resources/ticket.rb
@@ -3,7 +3,7 @@ class ZammadAPI::Resources::Ticket < ZammadAPI::Resources::Base
 
   def articles
     response = @transport.get(url: "/api/v1/ticket_articles/by_ticket/#{id}?expand=true")
-    data = JSON.parse(response.body)
+    data = safe_json_parse(response.body)
     if response.status != 200
       raise "Can't get articles (#{self.class.name}): #{data['error']}"
     end
diff --git a/lib/zammad_api/resources/ticket_article_attachment.rb b/lib/zammad_api/resources/ticket_article_attachment.rb
index f0abb2e..a445f60 100644
--- a/lib/zammad_api/resources/ticket_article_attachment.rb
+++ b/lib/zammad_api/resources/ticket_article_attachment.rb
@@ -13,7 +13,7 @@ def download
     response = @transport.get(url: "/api/v1/ticket_attachment/#{ticket_id}/#{article_id}/#{id}")
     return response.body if response.status == 200
 
-    data = JSON.parse(response.body)
+    data = safe_json_parse(response.body)
     raise "Can't get articles (#{self.class.name}): #{data['error']}"
   end
 end
diff --git a/spec/zammad_api/json_helper_spec.rb b/spec/zammad_api/json_helper_spec.rb
new file mode 100644
index 0000000..29eb956
--- /dev/null
+++ b/spec/zammad_api/json_helper_spec.rb
@@ -0,0 +1,21 @@
+require 'spec_helper'
+
+describe ZammadAPI::JsonHelper do
+  subject(:helper) do
+    Class.new { include ZammadAPI::JsonHelper }.new
+  end
+
+  describe '#safe_json_parse' do
+    it 'parses valid JSON' do
+      expect(helper.safe_json_parse('{"key":"value"}')).to eq('key' => 'value')
+    end
+
+    it 'returns empty hash for invalid JSON' do
+      expect(helper.safe_json_parse('not json')).to eq({})
+    end
+
+    it 'returns empty hash for HTML responses' do
+      expect(helper.safe_json_parse('<html><body>Bad Gateway</body></html>')).to eq({})
+    end
+  end
+end