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Support

🆘 Getting Help

Before Opening an Issue

  1. Check the FAQ section below
  2. Search existing issues
  3. Review the documentation

Ways to Get Help

💬 GitHub Discussions

Best for: Questions, ideas, and community discussions 👉 Start a Discussion

🐛 Bug Reports

Best for: Reporting bugs and issues 👉 Report a Bug

✨ Feature Requests

Best for: Suggesting new features 👉 Request a Feature

📧 Email Support

Best for: Private inquiries, partnerships, security issues 📬 studi.io2907@gmail.com

Response Times

  • Critical bugs: Within 24-48 hours
  • General issues: Within 3-5 days
  • Feature requests: We review monthly
  • Questions: Usually within 1-2 days

❓ FAQ

Installation Issues

Q: I get "Module not found" errors A: Run npm install in both client and server directories.

Q: MongoDB connection fails A: Check your CONNECTION_STRING in .env and ensure MongoDB is running.

Q: Port already in use A: Change the PORT in your .env file or kill the process using that port.

Authentication Issues

Q: Login fails with correct credentials A: Ensure your email is verified. Check your spam folder for the OTP email.

Q: Tokens expire too quickly A: Check ACCESS_TOKEN_EXPIRATION and REFRESH_TOKEN_EXPIRATION in .env.

Real-time Chat Issues

Q: Messages not appearing in real-time A: Check browser console for Socket.IO connection errors. Ensure CORS is properly configured.

Q: Socket connection fails A: Verify ALLOWED_ORIGINS in server .env includes your frontend URL.

Deployment Issues

Q: Environment variables not working in production A: Ensure all required env vars are set in your hosting platform.

Q: Images not uploading A: Verify Cloudinary credentials and check file size limits (max 5MB).

🔧 Self-Service Resources

🤝 Community

Join our community:

🔒 Security

Found a security vulnerability? Please email vimalyadavkr001@gmail.com directly. Do not open a public issue for security concerns.


Need more help? Don't hesitate to reach out! We're here to help. 💚