From a57a9a0283fc1a4adfd81b84d9f4a5c32588594e Mon Sep 17 00:00:00 2001 From: AyeshaFirdausTG Date: Thu, 16 Jul 2026 01:09:52 +0530 Subject: [PATCH 1/3] Update payment-methods.adoc --- .../pages/billing/payment-methods.adoc | 29 +++++++++++++++++++ 1 file changed, 29 insertions(+) diff --git a/modules/savanna/modules/administration/pages/billing/payment-methods.adoc b/modules/savanna/modules/administration/pages/billing/payment-methods.adoc index d6bbad4e..52f7819c 100644 --- a/modules/savanna/modules/administration/pages/billing/payment-methods.adoc +++ b/modules/savanna/modules/administration/pages/billing/payment-methods.adoc @@ -96,6 +96,35 @@ image::aws-marketplace-cancel_.png[] If the AWS Marketplace subscription has been cancelled and no other payment method is configured, click *Add Credit Card* on the Payment Methods page. + +==== Billing After Canceling Your Subscription + +If your AWS Marketplace subscription is canceled, complete the following steps to keep using Savanna without interruption: + +. Add a valid payment method to your Savanna account. +. Contact mailto:savanna-support@tigergraph.com[savanna-support@tigergraph.com] to reconcile any outstanding usage charges and avoid duplicate billing. + +Usage up to the cancellation date is billed through AWS Marketplace. After that date, TigerGraph bills usage directly, using the payment method on the account. + +==== Grace Period + +If a subscription is canceled with no active payment method, the following grace periods give organizations time to complete the transition: + +* **Suspend Grace Period**: Starts on the cancellation date. Add a valid payment method before this period ends to keep workspaces running. If no payment method is added in time, workspaces are suspended and the Termination Grace Period begins. +* **Termination Grace Period**: Starts once workspaces are suspended. Add a valid payment method before this period ends to restore access. If no payment method is added in time, workspaces and their database resources are permanently deleted. Data recovery may not be possible after deletion. + +Grace period durations vary by subscription tier. See xref:resources:quota_policy.adoc[Subscription Plans and Quota Policy] for details. + +==== Example Timeline + +An organization cancels its AWS Marketplace subscription on July 10, 2026. + +* **July 10**: AWS Marketplace bills usage up through today. No payment method is added yet, so the Suspend Grace Period begins. +* **July 12**: The organization adds a payment method. TigerGraph now bills usage directly, and Savanna keeps running without interruption. +* **July 15**: The organization reaches out to TigerGraph Support. TigerGraph reconciles the usage already billed through AWS Marketplace and applies the necessary credits. + +If the transition isn't completed, workspaces are suspended when the Suspend Grace Period ends, and permanently deleted when the Termination Grace Period ends. + == Next Steps Next, learn about other billing topics on the xref:savanna:administration:billing/index.adoc[] page or check out the xref:resources:index.adoc[] section. From 670f8f78f39fe34ec17e7335987c3794de19657c Mon Sep 17 00:00:00 2001 From: AyeshaFirdausTG Date: Thu, 16 Jul 2026 01:12:01 +0530 Subject: [PATCH 2/3] Update payment-methods.adoc --- .../modules/administration/pages/billing/payment-methods.adoc | 2 -- 1 file changed, 2 deletions(-) diff --git a/modules/savanna/modules/administration/pages/billing/payment-methods.adoc b/modules/savanna/modules/administration/pages/billing/payment-methods.adoc index 52f7819c..f9442a07 100644 --- a/modules/savanna/modules/administration/pages/billing/payment-methods.adoc +++ b/modules/savanna/modules/administration/pages/billing/payment-methods.adoc @@ -123,8 +123,6 @@ An organization cancels its AWS Marketplace subscription on July 10, 2026. * **July 12**: The organization adds a payment method. TigerGraph now bills usage directly, and Savanna keeps running without interruption. * **July 15**: The organization reaches out to TigerGraph Support. TigerGraph reconciles the usage already billed through AWS Marketplace and applies the necessary credits. -If the transition isn't completed, workspaces are suspended when the Suspend Grace Period ends, and permanently deleted when the Termination Grace Period ends. - == Next Steps Next, learn about other billing topics on the xref:savanna:administration:billing/index.adoc[] page or check out the xref:resources:index.adoc[] section. From 9ee3d65b330c05a9b86f196269c8745652194351 Mon Sep 17 00:00:00 2001 From: AyeshaFirdausTG Date: Fri, 17 Jul 2026 01:13:51 +0530 Subject: [PATCH 3/3] Update payment-methods.adoc --- .../pages/billing/payment-methods.adoc | 38 +++++++++++-------- 1 file changed, 22 insertions(+), 16 deletions(-) diff --git a/modules/savanna/modules/administration/pages/billing/payment-methods.adoc b/modules/savanna/modules/administration/pages/billing/payment-methods.adoc index f9442a07..c2758157 100644 --- a/modules/savanna/modules/administration/pages/billing/payment-methods.adoc +++ b/modules/savanna/modules/administration/pages/billing/payment-methods.adoc @@ -76,7 +76,7 @@ Once subscribed, AWS Marketplace becomes the only available payment method. To c If you subscribe mid-billing cycle, the current cycle is charged to your existing credit card. AWS Marketplace metering begins at the start of the next billing cycle. ==== -==== Unsubscribe from AWS Marketplace +=== Unsubscribe from AWS Marketplace To unsubscribe from AWS Marketplace, follow the steps below: @@ -97,31 +97,37 @@ image::aws-marketplace-cancel_.png[] If the AWS Marketplace subscription has been cancelled and no other payment method is configured, click *Add Credit Card* on the Payment Methods page. -==== Billing After Canceling Your Subscription +=== Billing After Canceling Your AWS Marketplace Subscription -If your AWS Marketplace subscription is canceled, complete the following steps to keep using Savanna without interruption: +After you cancel your subscription, AWS Marketplace bills TigerGraph usage incurred up to the subscription cancellation date. -. Add a valid payment method to your Savanna account. -. Contact mailto:savanna-support@tigergraph.com[savanna-support@tigergraph.com] to reconcile any outstanding usage charges and avoid duplicate billing. +*Add a Payment Method* -Usage up to the cancellation date is billed through AWS Marketplace. After that date, TigerGraph bills usage directly, using the payment method on the account. +To continue using Savanna after canceling your AWS Marketplace subscription, add a valid payment method to your organization. Once added, future TigerGraph usage is billed using that payment method. -==== Grace Period +For the steps to add a payment method, see #Add_a_new_Payment_Method. -If a subscription is canceled with no active payment method, the following grace periods give organizations time to complete the transition: +*Billing reconciliation* -* **Suspend Grace Period**: Starts on the cancellation date. Add a valid payment method before this period ends to keep workspaces running. If no payment method is added in time, workspaces are suspended and the Termination Grace Period begins. -* **Termination Grace Period**: Starts once workspaces are suspended. Add a valid payment method before this period ends to restore access. If no payment method is added in time, workspaces and their database resources are permanently deleted. Data recovery may not be possible after deletion. +If you cancel your AWS Marketplace subscription during an active billing cycle, some usage may already have been reported for billing before you switch to direct TigerGraph billing. -Grace period durations vary by subscription tier. See xref:resources:quota_policy.adoc[Subscription Plans and Quota Policy] for details. +TigerGraph reconciles this usage after the transition and applies the appropriate credits to prevent duplicate billing. Billing reconciliation is performed by the TigerGraph team and does not prevent you from continuing to use Savanna after adding a valid payment method. -==== Example Timeline +[NOTE] +==== + If you cancel mid-billing cycle, we recommend contacting savanna-support@tigergraph.com, so TigerGraph can resolve any usage already billed through AWS Marketplace. +==== + +*Grace period* + +If your organization does not have an active payment method after cancellation, it progresses through a series of grace period stages, which can ultimately result in permanent deletion of your workspaces and associated database resources. -An organization cancels its AWS Marketplace subscription on July 10, 2026. +* *Suspend Grace Period*: the period before your workspaces are suspended. Add a valid payment method before it ends to avoid suspension. +* *Workspace suspended*: no payment method was added before the Suspend Grace Period ended. The Termination Grace Period begins. +* *Termination Grace Period*: the period before your workspaces are permanently deleted. Add a valid payment method before it ends to restore access. +* *Workspace terminated*: no payment method was added before the Termination Grace Period ended. Workspaces and associated database resources are permanently deleted. -* **July 10**: AWS Marketplace bills usage up through today. No payment method is added yet, so the Suspend Grace Period begins. -* **July 12**: The organization adds a payment method. TigerGraph now bills usage directly, and Savanna keeps running without interruption. -* **July 15**: The organization reaches out to TigerGraph Support. TigerGraph reconciles the usage already billed through AWS Marketplace and applies the necessary credits. +Grace period durations depend on your organization's subscription tier. See xref:resources:quota_policy.adoc[Subscription Plans and Quota Policy] for details. == Next Steps