Reports not showing for admin or Service Overseer

[fschein]

Publishers are submitting their reports, but they are not showing up — neither for me (as an app admin) nor for the Service Overseer. They are also not appearing in the "Reports awaiting verification" section.

I’m wondering if this could be a bug or if there’s something I’m not understanding about how the feature works.

[fabio-m-ferreira]

Does that happen to every publisher?

I've had a similar issue to this, where the reports of some publishers were not visible. After looking at the code and some experiments I realized that a report(for a certain month) only shows if the person was an "Active Publisher" on that month, and their "First Report" was in or before that month.

This happened because when creating the publishers we didn't paid much attention to "First Report" and "Active Publisher" dates, because of this they ended up having the default dates(day of the creation of the publsher), so the users who were created in August didn't show in July report, because their "First Report" was in August.

Try to see if the August Report shows all the publishers

[fschein]

I edited several publishers and set their "First Report" date to August 2024. I also made sure the "Active Publisher" option was enabled.

However, even after these changes, the reports submitted afterwards are still not being displayed. So far, I haven’t been able to get any report to show up.

Ps.: falo português também, podemos conversar em outro lugar? Tenho teu e-mail aqui que peguei do teu site, se der o ok te chamo lá ✌️

[fabio-m-ferreira]

That is very strange, that no reports show up. There might be a bug, lets wait for the developer response.

Ps.: Claro, podemos conversar por email 👍

[ux-git]

Thanks @fschein for trying the possible solution from @fabio-m-ferreira. Devs will take a deeper look at this issue in a few weeks after our convention season ends 🙂

[fschein]

Ok, thanks @ux-git!

[rhahao]

@fschein: to be able to work fully with reports, the admin needs to have the Secretary role as well. Then you should receive the notification about submitted reports and also will display these reports in the Reports awaiting verification section.