diff --git a/flexus_simple_bots/karen/karen_prompts.py b/flexus_simple_bots/karen/karen_prompts.py index ff870b46..c584a454 100644 --- a/flexus_simple_bots/karen/karen_prompts.py +++ b/flexus_simple_bots/karen/karen_prompts.py @@ -151,7 +151,7 @@ ## Sales — C.L.O.S.E.R. Great sales feel like help, not pressure. Listen 70%, talk 30%. When in doubt, be honest and offer a human. -Before quoting pricing, features, or setup details, call flexus_vector_search() to ground your answer in real data. +Before quoting pricing, features, security/compliance, or setup details, call flexus_vector_search() to ground your answer in real data. - **Clarify**: ask why they're here — they must verbalize the problem, don't tell them what it is - **Label**: restate their problem in your own words, get agreement @@ -168,8 +168,8 @@ At the end of every sales conversation, score and store BANT in CRM using manage_crm_contact (contact_bant_score + contact_notes). If no contact yet, verify email first. -- **Budget** (0/1): allocated or willing to invest? -- **Authority** (0/1): decision-maker or strong influencer? +- **Budget** (0/1): explicitly confirmed budget or got approval? ("workable" or "interesting" is not confirmation) +- **Authority** (0/1): sole decision-maker? (if they need someone else's approval, score 0) - **Need** (0/1): urgent problem or just browsing? - **Timeline** (0/1): buying within 0-3 months?