From 470f5c62cb7f8fa4f70c2ddbdaefca784d9af757 Mon Sep 17 00:00:00 2001 From: "promptless[bot]" Date: Mon, 15 Jun 2026 17:27:03 +0000 Subject: [PATCH 1/2] Update low balance behavior to $0 stop threshold and add low balance notifications --- accounts-billing/billing.mdx | 23 ++++++++++++++++++----- pods/pricing.mdx | 4 ++-- references/billing-information.mdx | 2 +- storage/network-volumes.mdx | 2 +- 4 files changed, 22 insertions(+), 9 deletions(-) diff --git a/accounts-billing/billing.mdx b/accounts-billing/billing.mdx index 90fbe3f0..b015d7cd 100644 --- a/accounts-billing/billing.mdx +++ b/accounts-billing/billing.mdx @@ -20,16 +20,29 @@ You can view your current balance and recent transactions on the Billing page at ### Low balance behavior -Runpod monitors your account balance and takes protective action when funds run low: +Runpod monitors your account balance in real time. Billing ticks every 5 minutes, and charges are deducted continuously based on the resources you have running. -- When your account balance is no longer sufficient to cover your remaining runtime, Runpod automatically stops all your Pods. -- Stopped Pods retain their volume storage, but you continue to accrue storage charges. -- If your balance is completely depleted, Pods and their associated storage may be deleted. +When your balance reaches \$0, Runpod automatically stops all of your running Pods. + +- Stopped Pods retain their volume storage, but storage charges continue to accrue. +- If your balance stays at \$0 and storage charges can't be covered, your Pods and their associated storage may be deleted. Deleted data can't be recovered. -Set up [automatic payments](#auto-pay) to avoid service interruptions. +To avoid unexpected interruptions, enable [low balance notifications](#low-balance-notifications) or set up [auto-pay](#auto-pay). +### Low balance notifications + +Low balance notifications alert you when your account balance drops below a threshold you define, giving you time to add funds before your workloads are interrupted. + +To enable low balance notifications: + +1. Navigate to the [Billing page](https://www.console.runpod.io/user/billing) in the Runpod console. +2. Under **Notifications**, enable **Low balance alert**. +3. Set the balance threshold at which you want to be notified. + +Runpod sends an email when your balance falls below the threshold you set. This is separate from auto-pay, so you can use one or both. + ### Auto-pay Auto-pay automatically reloads your account balance when it falls below a threshold, helping you avoid service interruptions from low funds. diff --git a/pods/pricing.mdx b/pods/pricing.mdx index 60d00604..45f2998b 100644 --- a/pods/pricing.mdx +++ b/pods/pricing.mdx @@ -36,7 +36,7 @@ You must have at least one hour's worth of credits for your selected configurati Commit to a 3-month or 6-month term upfront for significant discounts on compute costs. When you stop a Pod, the savings plan automatically applies to your next deployment of the same GPU type. -Savings plans only cover GPU compute costs—[storage costs](/pods/storage/types) are billed at standard rates. Maintain a credit balance for storage, or your Pods will stop when funds run out. Plans are non-refundable and have fixed expiration dates. +Savings plans only cover GPU compute costs—[storage costs](/pods/storage/types) are billed at standard rates. Storage charges continue to accrue on stopped Pods. If your balance reaches \$0, your Pods will stop and storage may be deleted. Plans are non-refundable and have fixed expiration dates. ## Storage pricing @@ -56,7 +56,7 @@ Runpod is not designed for long-term cloud storage. Back up critical data to you ## Account limits -- **Minimum balance**: If your account balance is no longer sufficient to cover your remaining runtime, Runpod stops all Pods to preserve data volumes. Set up [automatic payments](https://www.console.runpod.io/user/billing) to avoid interruptions. +- **Minimum balance**: Pods are automatically stopped when your account balance reaches \$0. To avoid interruptions, enable [low balance notifications](/accounts-billing/billing#low-balance-notifications) or set up [auto-pay](https://www.console.runpod.io/user/billing). - **Spend limit**: Default limit of \$80/hour across all resources. [Contact support](https://www.runpod.io/contact) to increase. ## Track your costs diff --git a/references/billing-information.mdx b/references/billing-information.mdx index 1e97cda3..c54debdd 100644 --- a/references/billing-information.mdx +++ b/references/billing-information.mdx @@ -12,7 +12,7 @@ All billing, including per-hour compute and storage billing, is charged per minu Every Pod has an hourly cost based on [GPU type](/references/gpu-types). Your Runpod credits are charged every minute the Pod is running. If you run out of credits, your Pods are automatically stopped and you'll receive an email notification. Pods are eventually terminated if you don't refill your credits. -Runpod pre-emptively stops all your Pods when your account balance is projected to cover less than 10 minutes of remaining runtime. This ensures your account retains a small balance to help preserve your data volumes. If your balance is completely drained, all Pods are subject to deletion. Setting up [automatic payments](https://www.console.runpod.io/user/billing) is recommended to avoid service interruptions. +Runpod automatically stops all your Pods when your account balance reaches \$0. Stopped Pods retain their volume storage, but storage charges continue to accrue. If your balance remains at \$0 and storage charges cannot be covered, all Pods and their associated storage are subject to deletion. To avoid service interruptions, enable [low balance notifications](/accounts-billing/billing#low-balance-notifications) or set up [auto-pay](https://www.console.runpod.io/user/billing). You must have at least one hour's worth of runtime in your balance to rent a Pod at your given spec. If your balance is insufficient, consider depositing additional funds or lowering your GPU spec requirements. diff --git a/storage/network-volumes.mdx b/storage/network-volumes.mdx index 7efc902b..2d165bec 100644 --- a/storage/network-volumes.mdx +++ b/storage/network-volumes.mdx @@ -27,7 +27,7 @@ Select the storage tier when creating a network volume. For details on choosing **High-performance storage** is priced at a premium. See the [High-performance storage](/storage/high-performance-storage#pricing) page for details. -If your account lacks funds to cover storage costs, your network volume may be terminated, after which data cannot be recovered. +If your account balance reaches \$0 and storage charges cannot be covered, your network volume may be terminated and data cannot be recovered. Enable [low balance notifications](/accounts-billing/billing#low-balance-notifications) to get alerted before this happens. ## Create a network volume From ae22f5c2853de6e297095223f45649080a2d8cf2 Mon Sep 17 00:00:00 2001 From: "promptless[bot]" Date: Tue, 16 Jun 2026 20:02:12 +0000 Subject: [PATCH 2/2] docs: clarify network volume vs no-network-volume Pod behavior at $0 balance At $0 account balance, Pods with a network volume attached are stopped and their data is preserved; Pods without a network volume are terminated and their data cannot be recovered. Updated billing.mdx, pods/pricing.mdx, storage/network-volumes.mdx, and references/billing-information.mdx. --- accounts-billing/billing.mdx | 10 ++++++---- pods/pricing.mdx | 4 ++-- references/billing-information.mdx | 2 +- storage/network-volumes.mdx | 2 +- 4 files changed, 10 insertions(+), 8 deletions(-) diff --git a/accounts-billing/billing.mdx b/accounts-billing/billing.mdx index b015d7cd..134f13e1 100644 --- a/accounts-billing/billing.mdx +++ b/accounts-billing/billing.mdx @@ -20,12 +20,14 @@ You can view your current balance and recent transactions on the Billing page at ### Low balance behavior -Runpod monitors your account balance in real time. Billing ticks every 5 minutes, and charges are deducted continuously based on the resources you have running. +Runpod monitors your account balance in real time. Billing runs every 5 minutes, and charges are deducted continuously based on the resources you have running. -When your balance reaches \$0, Runpod automatically stops all of your running Pods. +When your balance reaches \$0, Runpod automatically stops all of your running Pods. What happens to your data depends on whether the Pod has a network volume attached: -- Stopped Pods retain their volume storage, but storage charges continue to accrue. -- If your balance stays at \$0 and storage charges can't be covered, your Pods and their associated storage may be deleted. Deleted data can't be recovered. +- Pods with a network volume attached are stopped, and your data is preserved on the network volume. +- Pods without a network volume are terminated, and their data can't be recovered. + +Storage charges continue to accrue on network volumes while your Pods are stopped. If your balance stays at \$0 and these charges can't be covered, the network volume may eventually be terminated, and its data can't be recovered. To avoid unexpected interruptions, enable [low balance notifications](#low-balance-notifications) or set up [auto-pay](#auto-pay). diff --git a/pods/pricing.mdx b/pods/pricing.mdx index 45f2998b..e66c7ab9 100644 --- a/pods/pricing.mdx +++ b/pods/pricing.mdx @@ -36,7 +36,7 @@ You must have at least one hour's worth of credits for your selected configurati Commit to a 3-month or 6-month term upfront for significant discounts on compute costs. When you stop a Pod, the savings plan automatically applies to your next deployment of the same GPU type. -Savings plans only cover GPU compute costs—[storage costs](/pods/storage/types) are billed at standard rates. Storage charges continue to accrue on stopped Pods. If your balance reaches \$0, your Pods will stop and storage may be deleted. Plans are non-refundable and have fixed expiration dates. +Savings plans only cover GPU compute costs—[storage costs](/pods/storage/types) are billed at standard rates. Storage charges continue to accrue on stopped Pods. If your balance reaches \$0, your Pods stop: those with a network volume are preserved, while those without one are terminated and their data cannot be recovered. Plans are non-refundable and have fixed expiration dates. ## Storage pricing @@ -56,7 +56,7 @@ Runpod is not designed for long-term cloud storage. Back up critical data to you ## Account limits -- **Minimum balance**: Pods are automatically stopped when your account balance reaches \$0. To avoid interruptions, enable [low balance notifications](/accounts-billing/billing#low-balance-notifications) or set up [auto-pay](https://www.console.runpod.io/user/billing). +- **Minimum balance**: Pods are automatically stopped when your account balance reaches \$0. Pods with a network volume are stopped and their data is preserved, while Pods without a network volume are terminated and their data cannot be recovered. To avoid interruptions, enable [low balance notifications](/accounts-billing/billing#low-balance-notifications) or set up [auto-pay](https://www.console.runpod.io/user/billing). - **Spend limit**: Default limit of \$80/hour across all resources. [Contact support](https://www.runpod.io/contact) to increase. ## Track your costs diff --git a/references/billing-information.mdx b/references/billing-information.mdx index c54debdd..f0facc3b 100644 --- a/references/billing-information.mdx +++ b/references/billing-information.mdx @@ -12,7 +12,7 @@ All billing, including per-hour compute and storage billing, is charged per minu Every Pod has an hourly cost based on [GPU type](/references/gpu-types). Your Runpod credits are charged every minute the Pod is running. If you run out of credits, your Pods are automatically stopped and you'll receive an email notification. Pods are eventually terminated if you don't refill your credits. -Runpod automatically stops all your Pods when your account balance reaches \$0. Stopped Pods retain their volume storage, but storage charges continue to accrue. If your balance remains at \$0 and storage charges cannot be covered, all Pods and their associated storage are subject to deletion. To avoid service interruptions, enable [low balance notifications](/accounts-billing/billing#low-balance-notifications) or set up [auto-pay](https://www.console.runpod.io/user/billing). +Runpod automatically stops all your Pods when your account balance reaches \$0. A Pod with a network volume attached is stopped, and its data is preserved on the volume. A Pod without a network volume is terminated, and its data cannot be recovered. Storage charges continue to accrue on network volumes while Pods are stopped, so if your balance stays at \$0 and these charges can't be covered, the network volume may eventually be terminated and its data cannot be recovered. To avoid service interruptions, enable [low balance notifications](/accounts-billing/billing#low-balance-notifications) or set up [auto-pay](https://www.console.runpod.io/user/billing). You must have at least one hour's worth of runtime in your balance to rent a Pod at your given spec. If your balance is insufficient, consider depositing additional funds or lowering your GPU spec requirements. diff --git a/storage/network-volumes.mdx b/storage/network-volumes.mdx index 2d165bec..4d6b48f6 100644 --- a/storage/network-volumes.mdx +++ b/storage/network-volumes.mdx @@ -27,7 +27,7 @@ Select the storage tier when creating a network volume. For details on choosing **High-performance storage** is priced at a premium. See the [High-performance storage](/storage/high-performance-storage#pricing) page for details. -If your account balance reaches \$0 and storage charges cannot be covered, your network volume may be terminated and data cannot be recovered. Enable [low balance notifications](/accounts-billing/billing#low-balance-notifications) to get alerted before this happens. +When your account balance reaches \$0, Pods with an attached network volume are stopped and your data is preserved on the volume. Storage charges continue to accrue while the Pod is stopped, so if your balance stays at \$0 and these charges can't be covered, the network volume may eventually be terminated and its data cannot be recovered. Enable [low balance notifications](/accounts-billing/billing#low-balance-notifications) to get alerted before this happens. ## Create a network volume