From 2d08677fb7417289dd51ed8bc2cc38b813190876 Mon Sep 17 00:00:00 2001
From: MyuTsu <gaetan.langlois31@gmail.com>
Date: Tue, 10 Mar 2026 14:05:36 +0100
Subject: [PATCH 1/2] fix(helpdesk): fix reportSunburstTicketByCategories chart

---
 inc/helpdesk.class.php | 20 +++++++++++---------
 1 file changed, 11 insertions(+), 9 deletions(-)

diff --git a/inc/helpdesk.class.php b/inc/helpdesk.class.php
index 748ee344..45c16dcb 100644
--- a/inc/helpdesk.class.php
+++ b/inc/helpdesk.class.php
@@ -850,15 +850,17 @@ public function reportSunburstTicketByCategories($config = [])
         //get full parent list
         krsort($flat_datas);
         $itilcategory = new ITILCategory();
-        foreach ($flat_datas as $cat_id => $current_datas) {
-            if (!isset($flat_datas[$current_datas['parent']]) && ($current_datas['parent'] != 0 && $itilcategory->getFromDB(intval($current_datas['parent'])))) {
-
-                $flat_datas[$current_datas['parent']] = [
-                    'id'     => $current_datas['parent'],
-                    'name'   => htmlspecialchars($itilcategory->fields['name']),
-                    'parent' => $itilcategory->fields['itilcategories_id'],
-                    'count'  => 0,
-                ];
+        foreach ($flat_datas as $current_datas) {
+            $ancestors = getAncestorsOf(ITILCategory::getTable(), $current_datas['id']);
+            foreach ($ancestors as $ancestor) {
+                if (!isset($flat_datas[$ancestor]) && $ancestor != 0 && $itilcategory->getFromDB(intval($ancestor))) {
+                    $flat_datas[$ancestor] = [
+                        'id'     => $ancestor,
+                        'name'   => htmlspecialchars($itilcategory->fields['name']),
+                        'parent' => $itilcategory->fields['itilcategories_id'],
+                        'count'  => 0,
+                    ];
+                }
             }
         }
 

From f96579f41619be50037fffa07cd54ce69b724a35 Mon Sep 17 00:00:00 2001
From: MyuTsu <gaetan.langlois31@gmail.com>
Date: Tue, 10 Mar 2026 14:08:30 +0100
Subject: [PATCH 2/2] Update Changelog.md

---
 CHANGELOG.md | 1 +
 1 file changed, 1 insertion(+)

diff --git a/CHANGELOG.md b/CHANGELOG.md
index cdd86faf..1baa7570 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -11,6 +11,7 @@ and this project adheres to [Semantic Versioning](http://semver.org/).
 
 - Fix GLIP Stat injection
 - Fix missing icon
+- Fix missing categories in `reportSunburstTicketByCategories` chart.
 
 ## [1.9.3] - 2026-01-08