Question on email-to-case emails. I have set up a flow for assigning cases using the Round Robin Assigner. I have done all of the following to ensure auto emails are not sent but users are still receiving the "Case transferred to you." email.
Support Settings
- Uncheck Notify Default Case Owner
- Uncheck Notify Case Owner of New Case Comments
- Uncheck Send Case Notifications from System Address
- Uncheck Notify Case Owners when Case Ownership Changes
Set up No-Reply Default Organization-Wide Email Addresses
Queues
- Uncheck Send Email to Members
- Add fake email address to Queue Email: fakeemail@krowne.com.invalid
Case Page Layouts
- Notification Checkbox – Uncheck Select by default
Case Lightning Record Pages
- Notification Checkbox – Uncheck Select by default
- Deactivate Case Auto-Response Rules
Email-to-Case Settings
- Uncheck Notify case owners on new emails
- Check flows, process builder, and workflows
Any thoughts would be GREATLY appreciated!! (edited)
Question on email-to-case emails. I have set up a flow for assigning cases using the Round Robin Assigner. I have done all of the following to ensure auto emails are not sent but users are still receiving the "Case transferred to you." email.
Support Settings
Set up No-Reply Default Organization-Wide Email Addresses
Queues
Case Page Layouts
Case Lightning Record Pages
Email-to-Case Settings
Any thoughts would be GREATLY appreciated!! (edited)