Keyboard Manager: Remapped Copilot key (F23) not recognized in Citrix Workspace session

[Jrmewam]

Microsoft PowerToys version

0.96.1

Installation method

GitHub

Area(s) with issue?

Keyboard Manager

Steps to reproduce

1. Use a laptop with a dedicated Copilot key (LG Gram 2025 model).

2. Open PowerToys Keyboard Manager and remap the Copilot key - recognized as Win (Left) + Shift (Left) + F23 - to Ctrl (Right).

3. Verify the remapping works locally (e.g., in Notepad).

4. Launch a virtual desktop session using Citrix Workspace.

5. Attempt to use the remapped key (Right Ctrl) inside the Citrix environment (e.g., Copilot + C for copy).

✔️ Expected Behavior

The remapped key should be intercepted by PowerToys on the local machine and sent to the Citrix session as a Right Ctrl input.

❌ Actual Behavior

The remapping is ignored within the Citrix virtual desktop. The key either performs no action or continues to trigger the default Copilot behavior, while other standard local remappings also fail to pass through correctly unless "TransparentKeyPassthrough" is set to "Local" (which unfortunately breaks Alt+Tab functionality).

Additional Information

OS: Windows 11 - Build 26200.7171

PowerToys version: [Indiquez votre version actuelle, ex: v0.81.1]

Citrix Workspace version: 25.8.10.36 (2508.10)

.NET version: 4.8.09221

System language: French (FR-fr)

Privileges: Administrator on the local machine, standard user within the Citrix virtual environment.

Hardware: LG Gram 2025.

Note: I have already tried running PowerToys as Administrator and experimenting with Citrix registry keys (HKEY_CURRENT_USER\Software\Citrix\ICA Client\Engine\Lockdown Profiles\All Regions\Lockdown\Virtual Channels\Keyboard). I found that the remapping only works if TransparentKeyPassthrough is set to Local in the Citrix registry. However, this is not a viable solution as it breaks native shortcuts like Alt+Tab (which then only switches local windows). I am looking for a way for PowerToys to hook the key correctly into Citrix's internal shortcut management.

Any help would be greatly appreciated for maintaining the great tool! I will also open a support ticket with Citrix and providing them with a link to this GitHub issue to see if a resolution can be found from their side as well.

Other Software

Citrix Workspace version: 25.8.10.36 (2508.10)

[Jrmewam]

I’m closing this issue as I have found a viable workaround that doesn't require complex registry tweaks or breaking Alt+Tab.

Solution: Instead of using the native Citrix Workspace desktop app, I switched to Citrix Workspace for HTML5 via Microsoft Edge.

Key details:

• Edge/Chrome success: It works perfectly in Edge. I created an Edge App for it, and the remapped Copilot key (Right Ctrl) is correctly recognized within the session.
• Firefox limitation: I tested this in Firefox as well, but it does not work there due to the different way Firefox handles keyboard events and shortcuts.

Result: All my PowerToys remappings are now functional inside the Citrix environment, and native shortcuts like Alt+Tab continue to work as expected.

I hope this helps others facing similar issues with new "Copilot+" hardware and Citrix.