Skip to content

Commit 62f2280

Browse files
committed
[Registrar] Address review feedback: restore notes and add email verification section
1 parent a46793e commit 62f2280

2 files changed

Lines changed: 14 additions & 6 deletions

File tree

src/content/docs/registrar/get-started/transfer-domain-to-cloudflare.mdx

Lines changed: 6 additions & 6 deletions
Original file line numberDiff line numberDiff line change
@@ -15,12 +15,16 @@ Transferring a domain moves your registration from your current registrar to Clo
1515
- **Total time:** Up to 10 days, depending on your registrar.
1616
- **Cost:** Cloudflare domains are at-cost with no markup fees. Most transfers include a one-year extension from your current expiration date. Some country-code domains (such as `.uk`) have no transfer fee.
1717

18-
Before you can transfer, you must first [add your domain to Cloudflare](#1-add-your-domain-to-cloudflare).
18+
:::note
19+
Before you can transfer, you must first [add your domain to Cloudflare](#1-add-your-domain-to-cloudflare). You cannot [enter an authorization code](/registrar/troubleshooting/#cannot-find-where-to-enter-your-authorization-code) until your domain is active on Cloudflare. If your domain is registered with a website builder platform (such as Block, Shopify, Squarespace, or Wix), you may not be able to change nameservers while the domain is registered there. Refer to [Transfer from website builders](#transfer-from-website-builders) for the recommended workaround, or [Troubleshoot failed domain transfers](/registrar/troubleshooting/) if you are running into issues.
20+
:::
1921

2022
:::note
21-
You cannot [enter an authorization code](/registrar/troubleshooting/#cannot-find-where-to-enter-your-authorization-code) until your domain is active on Cloudflare. If your domain is registered with a website builder platform (such as Block, Shopify, Squarespace, or Wix), you may not be able to change nameservers while the domain is registered there. Refer to [Transfer from website builders](#transfer-from-website-builders) for the recommended workaround, or [Troubleshoot failed domain transfers](/registrar/troubleshooting/) if you are running into issues.
23+
If your domain recently expired and you renewed it, wait at least 45 days after the original expiration date before transferring. Otherwise, the registry may not add the extra year. For details, refer to [Why did my domain's expiration date change?](/registrar/faq/#my-domains-registration-was-not-extended-by-one-year-after-transferring-to-cloudflare).
2224
:::
2325

26+
<Render file="icann-unverified-email" product="registrar" />
27+
2428
---
2529

2630
<Details header="Before you begin">
@@ -33,10 +37,6 @@ Confirm the following before you start:
3337
- You have not changed your registrant name, organization, or email address in the last 60 days. Under ICANN rules, changes to these fields trigger a 60-day transfer lock. Some registrars let you opt out of this lock during the change, but not all do.
3438
- Your account at your current registrar is active. If your domain has expired, renew it at your current registrar first.
3539

36-
:::note
37-
Most transfers add one year to your registration. [Learn when this does not apply](/registrar/faq/#my-domains-registration-was-not-extended-by-one-year-after-transferring-to-cloudflare).
38-
:::
39-
4040
- Your domain uses only standard characters (letters, numbers, hyphens). Cloudflare does not support domains with non-Latin characters (for example, `例え.jp`).
4141
- If you are transferring a `.us` domain, refer to [Additional requirements for .US domains](/registrar/top-level-domains/us-domains/).
4242
- If you are transferring multiple domains, notify your bank to prevent fraud alerts on multiple charges.

src/content/docs/registrar/troubleshooting.mdx

Lines changed: 8 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -103,6 +103,14 @@ Your domain may not appear on the [Transfer Domains](https://dash.cloudflare.com
103103

104104
Some website builder platforms (such as Block, Shopify, Squarespace, and Wix) do not allow you to change nameservers while the domain is registered with them. Because Cloudflare requires your nameservers to point to Cloudflare before a transfer can begin, a direct transfer from these platforms is not possible. For the recommended workaround, refer to [Transfer from website builders](/registrar/get-started/transfer-domain-to-cloudflare/#transfer-from-website-builders).
105105

106+
## Email verification required
107+
108+
Cloudflare may send a verification email to your registrant contact email address when you register or transfer a domain, or when you update your registrant email. Per ICANN requirements, if the registrant email is not verified within 15 days, a hold is placed on the domain and nameservers are replaced with a parking server until verification is complete. After successful verification, nameservers are automatically restored.
109+
110+
Verification is triggered when your registrant contact email differs from your verified Cloudflare account email.
111+
112+
Some TLDs — including `.mx`, `.nz`, and `.ca` — may send verification through a third-party service. In these cases, the verification email will come from `noreply@emailverification.info` rather than Cloudflare. Check your spam folder if you do not receive it.
113+
106114
## Restart your transfer
107115

108116
:::note

0 commit comments

Comments
 (0)