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title {{name}} - Support Guide
version {{version}}
last_updated 2024-10-18
author {{author}}
description Support resources for {{name}}
type documentation

Support

Need help with {{name}}? This guide provides various support options and resources.

Quick Help

Before Asking for Help

  1. Check the documentation - Start with USAGE.md and DEVELOPMENT.md
  2. Search existing issues - Someone may have already reported your problem
  3. Try troubleshooting - Follow the troubleshooting steps below
  4. Gather information - Collect relevant details about your issue

Troubleshooting Steps

  1. Update everything:

    • WordPress to latest version
    • Plugin to latest version
    • Theme to latest version

  2. Test for conflicts:

    • Switch to a default theme (Twenty Twenty-Four)
    • Deactivate all other plugins
    • Test if the issue persists

  3. Check browser console:

    • Open browser developer tools
    • Look for JavaScript errors in the console
    • Take screenshots of any error messages

  4. Clear caches:

    • Browser cache
    • WordPress caching plugins
    • CDN cache (if applicable)

Support Channels

GitHub Issues (Primary Support)

Best for: Bug reports, feature requests, technical issues

  • Create an issue: {{plugin_slug}} Issues
  • Search existing issues: Check if your issue already exists
  • Follow templates: Use the provided issue templates
  • Be specific: Provide detailed information and reproduction steps

Bug Report Template

When reporting bugs, please include:

**Describe the bug**
A clear description of what the bug is.

**To Reproduce**
Steps to reproduce the behavior:
1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

**Expected behavior**
What you expected to happen.

**Screenshots**
If applicable, add screenshots to help explain your problem.

**Environment:**
 - WordPress version: [e.g. 6.4]
 - Plugin version: [e.g. 1.0.0]
 - Theme: [e.g. Twenty Twenty-Four]
 - Browser: [e.g. Chrome 118]
 - Device: [e.g. Desktop, Mobile]

**Additional context**
Any other context about the problem here.

GitHub Discussions

Best for: Questions, ideas, general discussion

  • Ask questions: {{plugin_slug}} Discussions
  • Share ideas: Discuss potential features
  • Community help: Get help from other users
  • Show and tell: Share how you're using the plugin

WordPress.org Support Forum

Best for: General WordPress questions, plugin installation help

  • Plugin support forum: WordPress.org {{plugin_slug}} Forum
  • Community driven: Volunteers provide help
  • Public archive: Searchable for future users
  • WordPress focused: WordPress-specific issues

Documentation

Self-service resources:

Commercial Support

Priority Support

For faster response times and dedicated support, consider:

  • GitHub Sponsors - Support the project and get priority responses
  • Custom development - Hire the maintainer for custom features
  • Consulting services - WordPress optimization and development

Contact {{author}} for commercial support options.

Enterprise Support

For enterprise clients, we offer:

  • Service Level Agreements (SLA) - Guaranteed response times
  • Direct communication channels - Phone, Slack, or Teams
  • Custom development - Tailored features and integrations
  • Training and onboarding - Team training sessions
  • Priority bug fixes - Expedited issue resolution

Community Resources

WordPress Community

Developer Resources

Response Times

GitHub Issues

  • Bug reports: 2-5 business days
  • Feature requests: 1-2 weeks
  • Security issues: 24-48 hours
  • Questions: 3-7 business days

GitHub Discussions

  • Community driven: Varies based on community activity
  • Maintainer participation: When available
  • No guaranteed response time

WordPress.org Forum

  • Community driven: Response times vary
  • No official support commitment
  • Best effort from volunteers

Issue Prioritization

Issues are prioritized based on:

High Priority

  • Security vulnerabilities
  • Data loss or corruption
  • Complete functionality breakage
  • Accessibility violations

Medium Priority

  • Significant bugs affecting many users
  • Performance issues
  • Compatibility problems
  • Feature improvements

Low Priority

  • Minor bugs with workarounds
  • Enhancement requests
  • Documentation improvements
  • Code quality improvements

Frequently Asked Questions

Installation and Setup

Q: How do I install the plugin? A: See the Installation section in the usage guide.

Q: What WordPress version is required? A: WordPress 6.0 or higher is required.

Q: Does it work with my theme? A: The plugin is designed to work with any properly coded WordPress theme. If you experience issues, please report them.

Q: Can I use it with page builders? A: The plugin is designed for the WordPress block editor. Page builder compatibility depends on whether they support WordPress blocks.

Usage and Configuration

Q: How do I customize the styling? A: Use WordPress's built-in design tools, theme customizer, or custom CSS. See USAGE.md.

Q: Can I translate the plugin? A: Yes, the plugin is translation-ready. Contribute translations via WordPress.org.

Q: Does it support RTL languages? A: Yes, the plugin supports right-to-left languages.

Q: Is it accessible? A: Yes, the plugin is built with accessibility in mind and follows WCAG guidelines.

Development and Customization

Q: Can I contribute to the plugin? A: Absolutely! Check the repository for contribution guidelines.

Q: How do I report a bug? A: Create an issue on GitHub with detailed reproduction steps.

Q: Can I request features? A: Yes, feature requests are welcome on GitHub Discussions.

Q: Is the code open source? A: Yes, the plugin is open source under the {{license}} license.

Troubleshooting

Q: The block isn't showing up A: Check if the plugin is activated, clear caches, and try switching to a default theme.

Q: Styles aren't working A: Check for theme conflicts, plugin conflicts, and browser caching issues.

Q: I'm getting JavaScript errors A: Check the browser console for specific errors and report them with reproduction steps.

Q: The plugin broke my site A: Deactivate the plugin immediately, then report the issue with your WordPress and plugin versions.

Security Issues

Reporting Security Vulnerabilities

Important: Do not report security vulnerabilities in public issues.

  1. Contact privately: Email security concerns to {{author}}
  2. Provide details: Include reproduction steps and impact assessment
  3. Coordinated disclosure: Work with us to fix and announce responsibly
  4. Credit given: Security researchers will be credited (if desired)

Security Best Practices

  • Keep updated: Always use the latest version
  • Regular backups: Maintain recent site backups
  • Security plugins: Use reputable security plugins
  • Monitor logs: Check for suspicious activity

Contact Information

Maintainer

Project Links

Contributing to Support

You can help improve support by:

Documentation

  • Fix typos or errors in documentation
  • Add examples and use cases
  • Create tutorials and guides
  • Translate documentation to other languages

Community Support

  • Answer questions in forums and discussions
  • Help troubleshoot issues
  • Share solutions to common problems
  • Mentor new users

Code Contributions

  • Fix bugs reported by users
  • Improve error messages and user feedback
  • Add features requested by the community
  • Improve accessibility and usability

Thank you for using {{name}}! We're here to help you succeed. 🚀