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copyright
years
2014, 2026
lastupdated 2026-06-09
keywords File Storage for Classic, issues, get support, how to request help, open a case, open a ticket
subcollection FileStorage

{{site.data.keyword.attribute-definition-list}}

Getting help and support for {{site.data.keyword.filestorage_short}}

{: #help-and-support}

Get help with {{site.data.keyword.filestorage_full}} by using available resources before you open a support case for issues or questions. {: shortdesc}

  • Ask the AI assistant in the console or from the {{site.data.keyword.cloud_notm}} CLI.
  • Review the FAQs in the product Documentation.
  • Check the status of the {{site.data.keyword.cloud}} platform and resources by going to the Status page{: external}.
  • Review Stack Overflow{: external} to see whether other users experienced the same problem. When you ask a question, tag the question with ibm-cloud and file-storage, so it can be seen by the {{site.data.keyword.cloud_notm}} development teams.

If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And, if you're looking to provide feedback, see Submitting feedback.