diff --git a/packages/wdio-browserstack-service/src/accessibility-handler.ts b/packages/wdio-browserstack-service/src/accessibility-handler.ts
index 76ae8329cc0..c8fbe89c91d 100644
--- a/packages/wdio-browserstack-service/src/accessibility-handler.ts
+++ b/packages/wdio-browserstack-service/src/accessibility-handler.ts
@@ -73,6 +73,7 @@ import {
 import accessibilityScripts from './scripts/accessibility-scripts.js'
 import PerformanceTester from './instrumentation/performance/performance-tester.js'
 import * as PERFORMANCE_SDK_EVENTS from './instrumentation/performance/constants.js'
+import { ACCESSIBILITY_WRAP_EXCLUDED_COMMANDS } from './constants.js'
 
 import { BStackLogger } from './bstackLogger.js'
 
@@ -254,6 +255,10 @@ class _AccessibilityHandler {
 
         accessibilityScripts.commandsToWrap
             .filter((command) => command.name && command.class)
+            // Skip synchronous chainable commands (e.g. `action`) — the async
+            // wrapper would turn their return value into a Promise and break
+            // chaining. See SDK-6265.
+            .filter((command) => !ACCESSIBILITY_WRAP_EXCLUDED_COMMANDS.includes(command.name))
             .forEach((command) => {
                 const browser = this._browser as WebdriverIO.Browser
                 try {
diff --git a/packages/wdio-browserstack-service/src/cli/modules/accessibilityModule.ts b/packages/wdio-browserstack-service/src/cli/modules/accessibilityModule.ts
index d71be0fe25c..6ab8b678486 100644
--- a/packages/wdio-browserstack-service/src/cli/modules/accessibilityModule.ts
+++ b/packages/wdio-browserstack-service/src/cli/modules/accessibilityModule.ts
@@ -13,6 +13,7 @@ import type { Command } from '../../scripts/accessibility-scripts.js'
 import accessibilityScripts from '../../scripts/accessibility-scripts.js'
 import { _getParamsForAppAccessibility, formatString, getAppA11yResults, getAppA11yResultsSummary, shouldScanTestForAccessibility, validateCapsWithA11y, validateCapsWithAppA11y, isBrowserstackSession } from '../../util.js'
 import { AutomationFrameworkConstants } from '../frameworks/constants/automationFrameworkConstants.js'
+import { ACCESSIBILITY_WRAP_EXCLUDED_COMMANDS } from '../../constants.js'
 import util from 'node:util'
 import type { Accessibility } from '@browserstack/wdio-browserstack-service'
 import PerformanceTester from '../../instrumentation/performance/performance-tester.js'
@@ -138,6 +139,10 @@ export default class AccessibilityModule extends BaseModule {
             if (this.scriptInstance.commandsToWrap && this.scriptInstance.commandsToWrap.length > 0) {
                 this.scriptInstance.commandsToWrap
                     .filter((command) => command.name && command.class)
+                    // Skip synchronous chainable commands (e.g. `action`) — the async
+                    // wrapper would turn their return value into a Promise and break
+                    // chaining. See SDK-6265.
+                    .filter((command) => !ACCESSIBILITY_WRAP_EXCLUDED_COMMANDS.includes(command.name))
                     .forEach((command) => {
                         browser.overwriteCommand(
                             // @ts-expect-error fix type
diff --git a/packages/wdio-browserstack-service/src/constants.ts b/packages/wdio-browserstack-service/src/constants.ts
index 1a97ffba197..9d17a020d2c 100644
--- a/packages/wdio-browserstack-service/src/constants.ts
+++ b/packages/wdio-browserstack-service/src/constants.ts
@@ -62,6 +62,16 @@ export const PERCY_DOM_CHANGING_COMMANDS_ENDPOINTS = [
     '/session/:sessionId/appium/device/shake'
 ]
 
+/**
+ * Commands that synchronously return a chainable builder (rather than a Promise)
+ * and therefore must NOT be wrapped by the accessibility command wrapper. The
+ * wrapper is async, so wrapping a synchronous command converts its return value
+ * into a Promise and breaks chaining (e.g. `browser.action('pointer').move(...)`
+ * fails with "move is not a function" because `action` now resolves to a Promise).
+ * See SDK-6265.
+ */
+export const ACCESSIBILITY_WRAP_EXCLUDED_COMMANDS = ['action']
+
 export const CAPTURE_MODES = ['click', 'auto', 'screenshot', 'manual', 'testcase']
 export const LOG_KIND_USAGE_MAP = {
     'TEST_LOG': 'log',