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Daniel Smith

Technology Executive | Digital Transformation | Automation & AI Strategy
Indianapolis, IN · LinkedIn · GitHub · drs73@protonmail.com

About Me

I’m a technology executive with more than 20 years of experience leading IT, engineering, and operations teams across global enterprises. I specialize in digital transformation, automation, and AI strategy—helping organizations modernize their technology stack, strengthen security, and deliver measurable business value.

As Head of Information Technology at IronCircle, I lead initiatives that integrate AI, automation, and cloud architecture to improve efficiency, compliance, and scalability. My approach blends strategy, innovation, and people-centered leadership to deliver sustainable impact.

I believe in empowering people through technology—removing friction, automating what doesn’t need human touch, and focusing energy where it creates real value.

Key Achievements

Digital Transformation & Automation

  • Automated onboarding, offboarding, and auditing at IronCircle using Ansible, reducing manual workload by 50%+ and cutting ticket volume by 36%.
  • Implemented MACH (Microservices, API-first, Cloud, Headless) architecture, improving scalability and performance while reducing platform license costs by $800K annually.
  • Deployed AI-powered ticket ingestion and guided resolutions using OpenAI, Gemini, and Anthropic models.

AI & Innovation Leadership

  • Partnered with the CTO of ChatSesame to co-develop an AI IT Support Agent leveraging multi-model LLM integration with Atlassian and Slack.
  • Deployed Tier 0 AI Agents to autonomously resolve repetitive incidents, improving SLA compliance and operational uptime.

Security, Governance & Compliance

  • Developed and deployed Zero Trust and RBAC frameworks, improving SOC II and HITRUST alignment.
  • Automated SOX audit controls, password/token rotations, and data lifecycle management across enterprise platforms.

Leadership & Culture

  • Built and mentored global teams achieving 4.98/5 NPS satisfaction scores.
  • Introduced cross-training, certification tiers, and promotion paths to drive retention and capability growth.
  • Fostered a culture of innovation and collaboration across IT, security, and engineering teams.

Career Impact

Head of Information Technology — IronCircle (2022–Present)

Driving AI adoption and automation strategy across the enterprise to achieve measurable cost savings, scalability, and compliance maturity.

Director of Engineering Operations — Deft (2020–2022)

Re-engineered operations and introduced an automation-first culture, turning technology support into a strategic enabler and revenue generator.

Senior Manager, Enterprise Operations — KAR Global (2019–2020)

Delivered $600K in cost savings by automating event management and implementing predictive monitoring systems.

Senior IT Operations Manager — NetEnrich (2015–2019)

Led 37 engineers managing multi-tenant IaaS, SaaS, and PaaS systems.
Implemented predictive analytics with 80% outage and 95% hardware failure prediction accuracy, reducing alert noise by 50% and transforming operational response.

Regional IT Strategy & Delivery Manager — Rolls-Royce (2007–2015)

Delivered $14M in annual savings through infrastructure modernization, agile transformation, and strategic IT realignment across the Americas.

Core Strengths

Digital Transformation · AI & Automation Strategy · Cloud Architecture · IT Governance & Security (SOC II, HITRUST, SOX) · Operational Excellence · Predictive Analytics · Team Leadership & Development

Education & Certifications

  • Rolls-Royce Six Sigma Green Belt
  • CISSP Training
  • Agile Scrum Master
  • Splunk & AppDynamics Certified

Contact

📧 drs73@protonmail.com
🔗 linkedin.com/in/dsmith73
🌍 dsmith73.github.io