Queued users that have changed names cannot be removed.

[02gunneragar]

Describe the bug
An user joined Webex with the name "Pedro" and added himself to the queue. Then, changed the name to "Pedro Cabral" -- at which point that he could no longer remove himself from the queue. Nor can an admin or a super-admin.

However he can add himself a 2nd time to the queue (which cannot be removed either)

To Reproduce
Steps to reproduce the behavior:

1. Create webex space
2. Join with a name
3. Add self to queue
4. change name

Expected behavior
A-minima, it would be expected that an admin/super-admin can remove entries. In this case, that doesn't seem to be the case.

If you want to see "in vivo" then let me know and I can share the space ID over some sort of private communications.

Screenshots
If applicable, add screenshots to help explain your problem.

Debug (please complete the following information):

• Please run any commands that are causing issue with " | debug" on the end. Paste any relevant or helpful information you receive here

Additional context
Add any other context about the problem here.

[shasund2]

Hello Team,

Was this bug fixed? We are facing the same issue.

FYI, collected debugs :

{
"request": {
"id": "Y2lzY29zcGFyazovL3VzL01FU1NBR0UvODg5MWY4ODAtMGM1My0xMWVkLWIxMGItNjFkYjhhN2E5Zjgz",
"roomId": "Y2lzY29zcGFyazovL3VzL1JPT00vZTk2NTA2YTAtYmQ2OS0xMWViLTg3OTgtN2QxZWEwZWQyMDM0",
"roomType": "group",
"personId": "Y2lzY29zcGFyazovL3VzL1BFT1BMRS80ODkyYTBiZC1iZDgyLTRjMGQtOTYyMC1lMTI1ZTYwY2E4YWU",
"personEmail": "hgaddam@cisco.com",
"mentionedPeople": [
"Y2lzY29zcGFyazovL3VzL1BFT1BMRS82MGQ5ZmQ4ZS03N2JjLTQ4MWItYjhkYy0zNGU0N2JiN2NmYjM",
"Y2lzY29zcGFyazovL3VzL1BFT1BMRS9lZTc0NGQwZC04ZGM1LTQzNWEtYWE4OC02YTk4YTBkMDM5ZWY"
],
"created": "2022-07-25T19:54:03.144Z"
},
"initiative": {
"rawCommand": "remove person Shanmuga on queue IBR_WAN_AUTO",
"destination": {
"roomId": "Y2lzY29zcGFyazovL3VzL1JPT00vZTk2NTA2YTAtYmQ2OS0xMWViLTg3OTgtN2QxZWEwZWQyMDM0"
},
"debug": true,
"user": {
"id": "Y2lzY29zcGFyazovL3VzL1BFT1BMRS80ODkyYTBiZC1iZDgyLTRjMGQtOTYyMC1lMTI1ZTYwY2E4YWU",
"displayName": "Harikanth Gaddam"
},
"data": {
"name": "shanmuga",
"queue": "ibr_wan_auto"
},
"action": {
"QUEUE": true,
"AUTHORIZATION": "projectAdmin",
"COMMAND_TYPE": "operation",
"COMMAND_BASE": "remove person",
"ARGS": "{name:\S+?(\s\S+?)?}",
"DESCRIPTION": "Removes a tagged person from the current queue"
},
"similarity": {
"similarity": 0.3008849557522124,
"action": "remove person {name:\S+?(\s\S+?)?}( (to|on|for|with|from) queue {queue:[\w\s]+})?"
},
"mentions": [
"Y2lzY29zcGFyazovL3VzL1BFT1BMRS9lZTc0NGQwZC04ZGM1LTQzNWEtYWE4OC02YTk4YTBkMDM5ZWY"
]
},
"result": "User "Shanmuga sundaram balasubramanian" was not found in queue "IBR_WAN_AUTO""
}

[amthorn]

Hey thanks for finding this one! as you may know it's just me here in my spare time so i'm sorry for the late reply! You're welcome to try and fix this one of course and submit a PR for review. Otherwise, i'm going to see if i can fix this one in the next couple weeks!:)

In the meantime, you can always create a new queue as a workaround (Though i understand the trouble in doing that).

[sudhagarn]

@amthorn is there any fix for this or can we clear the entire queue with any command?