Merge pull request #402 from SetuHQ/Add-dispute-status-failed

add failed status to disputes in docs

Author: Sowmith-Reddy164

api-references/payments/billpay/api-integration.json

@@ -5723,7 +5723,8 @@
                             "REJECTED",
                             "DEFAULT_RESOLVED",
                             "REFUNDED",
-                            "PENDING_REFUND"
+                            "PENDING_REFUND",
+                            "FAILED"
                           ]
                         },
                         "disputeId": {
@@ -6928,7 +6929,8 @@
                   "ASSIGNED_TO_OU",
                   "ESCALATED",
                   "RESOLVED",
-                  "UNRESOLVED"
+                  "UNRESOLVED",
+                  "FAILED"
                 ]
               }
             }
@@ -7203,7 +7205,8 @@
                                           "REJECTED",
                                           "DEFAULT_RESOLVED",
                                           "REFUNDED",
-                                          "PENDING_REFUND"
+                                          "PENDING_REFUND",
+                                          "FAILED"
                                         ]
                                       },
                                       "ticketType": {

content/payments/billpay/api-integration/harmonization_of_tat.mdx

@@ -53,6 +53,7 @@ The `ComplaintStatus` enum has been updated with the following values:
 | `DEFAULT_RESOLVED` | Dispute automatically resolved due to timeout or default process in favout of customer |
 | `REFUNDED` | Refund successfully processed and completed |
 | `PENDING_REFUND` | Refund approved and currently being processed |
+| `FAILED` | Dispute failed to be raised with NPCI due to technical or network errors |
 
 #### New Response Fields
 

content/payments/billpay/api-integration/objects.mdx

@@ -183,6 +183,7 @@ The Payment Bill object contains information about a specific bill to be paid.
 | `DEFAULT_RESOLVED` | If no action is taken by Biller/BBPOU then NPCI automatically resolves the dispute in favour of the customer.                                          |
 | `REFUNDED`         | Refund successfully processed and completed in favour of the customer.                                                                          |
 | `PENDING_REFUND`   | Refund approved and currently being processed.                                                                 |
+| `FAILED`   | Dispute failed to be raised with NPCI due to technical or network errors.                                                                 |
 
 ## Bill Period
 

content/payments/billpay/api-integration/webhooks.mdx

@@ -239,7 +239,7 @@ URL    : To be provided by partner`}</CodeBlockWithCopy>
     "data": {
         "refId": "JPMRPBOGGDTP1EFRZVXVESQVQIS10461642",
         "disputeId": "OP0121046567755",
-        "status": "ASSIGNED/RESOLVED/REJECTED/DEFAULT_RESOLVED/REFUNDED/PENDING_REFUND",
+        "status": "ASSIGNED/RESOLVED/REJECTED/DEFAULT_RESOLVED/REFUNDED/PENDING_REFUND/FAILED",
         "assignedTo": "AX39",
         "remarks": "Resolved in favour of customer"
     }