From bd6d2ec340ca06cc2faed5df544fffc9258cd09f Mon Sep 17 00:00:00 2001 From: Jenkins Date: Tue, 28 Jul 2026 09:53:03 -0700 Subject: [PATCH] Job 86: ServiceNowDocs build for family australia (acodefreeze) --- .../account-lifecycle-ai-search.md | 2 +- .../account-lifecycle-config-subflow.md | 2 +- .../account-lifecycle-config-zoom-sum.md | 4 +- .../account-lifecycle-create-crm-task.md | 4 +- .../account-lifecycle-crm-integration.md | 2 +- .../account-lifecycle-cust-succ-playbook.md | 2 +- .../account-lifecycle-dashboards.md | 2 +- ...le-define-data-source-data-fabric-table.md | 8 +- ...ount-lifecycle-define-data-source-table.md | 2 +- .../account-lifecycle-domain-separation.md | 2 +- .../account-lifecycle-events-landing.md | 8 +- .../account-lifecycle-manage-acct-onboard.md | 2 +- .../account-lifecycle-manage-engage.md | 2 +- .../account-lifecycle-onboard-playbook.md | 2 +- .../account-lifecycle-par-roadmap.md | 2 +- .../account-lifecycle-read-only.md | 2 +- 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markdown/vocabulary/sn-docs-synonym-terms-enus.md diff --git a/markdown/acct-lifecycle-events/account-lifecycle-ai-search.md b/markdown/acct-lifecycle-events/account-lifecycle-ai-search.md index 138b3178567..38f821f2738 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-ai-search.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-ai-search.md @@ -32,7 +32,7 @@ Use AI search with recommended actions to create contexts and search for relevan 4. The search results from the configured search sources are displayed in the form of cards. These cards are previews of search records. You can select the card to view the record details or directly take actions through the cards. The most relevant answers are displayed as top results in the form of genius result cards. -For more details on how to enable AI search and create search contexts, see . +For more details on how to enable AI search and create search contexts, see [Configuring AI search in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-configuring-ai-search.md). **Parent Topic:**[Customer success](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-use-cust-success.md) diff --git a/markdown/acct-lifecycle-events/account-lifecycle-config-subflow.md b/markdown/acct-lifecycle-events/account-lifecycle-config-subflow.md index 1ef945a98fa..9a2b06abab6 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-config-subflow.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-config-subflow.md @@ -14,7 +14,7 @@ breadcrumb: [Create a success play, Manage engagements, Customer success, Use, C Before you create a success play, you must define a subflow and add it to the Definition Records table. -For instructions on creating a subflow, see . After you have created the subflow, follow these steps to add it to the Definition Records table. +For instructions on creating a subflow, see [Create a flow, subflow, or action in Workflow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/create-acl-flowdesigner.md). After you have created the subflow, follow these steps to add it to the Definition Records table. 1. Navigate to **All** and enter `sn_acct_lc_definition_record.list` in the Search filter. 2. In the Definition Records page, select **New**. diff --git a/markdown/acct-lifecycle-events/account-lifecycle-config-zoom-sum.md b/markdown/acct-lifecycle-events/account-lifecycle-config-zoom-sum.md index caa196786df..a435fe24ff2 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-config-zoom-sum.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-config-zoom-sum.md @@ -20,7 +20,7 @@ Role required: sn\_acct\_lc.customer\_success\_application\_admin ## Procedure -1. To configure the Zoom spoke, follow the steps listed in Set up the Zoom spoke. +1. To configure the Zoom spoke, follow the steps listed in [Set up the Zoom spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/setup-zoom.md). A token is generated for Zoom connectivity. @@ -111,7 +111,7 @@ Name of the webhook registry. \[Omitted image "account-lifecycle-zoom-webhook.jpg"\] Alt text: Zoom webhook registry - For more details on configuring the webhook, see . + For more details on configuring the webhook, see [Set up a bi-directional webhook for Zoom spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/setup-webhook-zoom-spoke.md). ## Result diff --git a/markdown/acct-lifecycle-events/account-lifecycle-create-crm-task.md b/markdown/acct-lifecycle-events/account-lifecycle-create-crm-task.md index a286cc426e6..98549409784 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-create-crm-task.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-create-crm-task.md @@ -44,8 +44,8 @@ Role required: sn\_acct\_lc.customer\_success\_agent Worknotes are displayed if you have configured: - - The Microsoft Dynamics CRM update mechanism \(so that Microsoft Dynamics CRM can access the Microsoft Dynamics spoke webhook\) when the configured event occurs in the task table. See Set up Microsoft Dynamics CRM spoke for details. - - Microsoft Dynamics CRM spoke \(see \). + - The Microsoft Dynamics CRM update mechanism \(so that Microsoft Dynamics CRM can access the Microsoft Dynamics spoke webhook\) when the configured event occurs in the task table. See [Set up Microsoft Dynamics CRM spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/setup-ms-dynamics-crm.md) for details. + - Microsoft Dynamics CRM spoke \(see [Microsoft Dynamics CRM Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/microsoft-dynamics-crm-spoke.md)\). - Decision table according to the requirement - Webhook \(Dynamics Webhook Callbacks\) - Customer Success Management application has been configured for Microsoft Dynamics CRM integration. See [Enable integration with Microsoft Dynamics CRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-crm-integration.md) for details. diff --git a/markdown/acct-lifecycle-events/account-lifecycle-crm-integration.md b/markdown/acct-lifecycle-events/account-lifecycle-crm-integration.md index 449dc39e60f..00b57297378 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-crm-integration.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-crm-integration.md @@ -26,7 +26,7 @@ To set up the integration, follow these steps: **Note:** Before you set the integration, you must configured the Recommended Actions application. See [Set up recommended actions for account onboarding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-setup-rec-action.md) for details. -1. Set up the Microsoft Dynamics CRM spoke. See for details. +1. Set up the Microsoft Dynamics CRM spoke. See [Microsoft Dynamics CRM Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/microsoft-dynamics-crm-spoke.md) for details. 2. On the Microsoft Dynamics CRM platform, you must do the following: - Create an account with the same name as the account associated with your internal play task. diff --git a/markdown/acct-lifecycle-events/account-lifecycle-cust-succ-playbook.md b/markdown/acct-lifecycle-events/account-lifecycle-cust-succ-playbook.md index 740f7b34848..710b3f0155e 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-cust-succ-playbook.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-cust-succ-playbook.md @@ -21,7 +21,7 @@ Playbooks provide step-by-step guidance and include multiple stages and activiti - Mark an activity as complete and move to the next activity or stage. - Complete the stages and activities and close the playbook. -For more details on the playbook layout and components, see . The following playbooks are available: +For more details on the playbook layout and components, see [Playbook layout and features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-playbook-layout.md). The following playbooks are available: - [Customer play](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-success-playbook.md) - [Internal play](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-internal-playbook.md) diff --git a/markdown/acct-lifecycle-events/account-lifecycle-dashboards.md b/markdown/acct-lifecycle-events/account-lifecycle-dashboards.md index 8c8ea00c0c4..33292317e0e 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-dashboards.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-dashboards.md @@ -5,7 +5,7 @@ locale: en-us canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/account-lifecycle-dashboards.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Customer success, Use, Customer Success Management] --- diff --git a/markdown/acct-lifecycle-events/account-lifecycle-define-data-source-data-fabric-table.md b/markdown/acct-lifecycle-events/account-lifecycle-define-data-source-data-fabric-table.md index ee3fe6528eb..33510f1b98e 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-define-data-source-data-fabric-table.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-define-data-source-data-fabric-table.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/account-lifecycle-define-data-source-data-fabric-table.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Define a table data source, Define the data source, Data context engine, Customer success, Configure, Customer Success Management] --- @@ -16,13 +16,13 @@ Enable data collection and analysis from external tables by integrating the Data ## Before you begin -- Workflow Data Fabric plugin must be installed and configured. See for details. -- The Workflow Data Fabric table must have been created. See for details. +- Workflow Data Fabric plugin must be installed and configured. See [Activate Zero Copy Connector Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/activate-zcc-hub.md) for details. +- The Workflow Data Fabric table must have been created. See [Create a data fabric table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/create-data-fabric-table-zcc.md) for details. - Role required: sn\_acct\_lc.customer\_success\_application\_admin ## About this task -Access external data through the Workflow Data Fabric tables and analyzed it using the Data Context Engine. This data is available in real-time using a zero-copy model and synced only when queried. See for details. +Access external data through the Workflow Data Fabric tables and analyzed it using the Data Context Engine. This data is available in real-time using a zero-copy model and synced only when queried. See [Managing zero copy connections](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/managing-connections-zcc.md) for details. ## Procedure diff --git a/markdown/acct-lifecycle-events/account-lifecycle-define-data-source-table.md b/markdown/acct-lifecycle-events/account-lifecycle-define-data-source-table.md index 1adfb3b61a9..8ca929af8f4 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-define-data-source-table.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-define-data-source-table.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/account-lifecycle-define-data-source-table.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Define the data source, Data context engine, Customer success, Configure, Customer Success Management] --- diff --git a/markdown/acct-lifecycle-events/account-lifecycle-domain-separation.md b/markdown/acct-lifecycle-events/account-lifecycle-domain-separation.md index 6a8009f8a99..602bb3db400 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-domain-separation.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-domain-separation.md @@ -38,7 +38,7 @@ With the Customer Success Management application, you can create onboarding case ## Setting up domain separation in Customer Success Management -Domain separation for Customer Success Management requires the domain separation plugin and enabling the csm\_auto\_account\_domain\_generation domain separation property. For more information on setting up domain separation, see . +Domain separation for Customer Success Management requires the domain separation plugin and enabling the csm\_auto\_account\_domain\_generation domain separation property. For more information on setting up domain separation, see [Domain separation and Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/domain-separation-customer-service.md). ## Domain separated tables diff --git a/markdown/acct-lifecycle-events/account-lifecycle-events-landing.md b/markdown/acct-lifecycle-events/account-lifecycle-events-landing.md index 5f34461ed52..e91ac797270 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-events-landing.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-events-landing.md @@ -40,8 +40,8 @@ By embedding workflow automation into customer success management, Customer Succ - Learn more about what's new and changed, see the [Customer Success Management release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/account-lifecycle-rn.md). - Review the multiple TM Forum \(TMF\) Open APIs supported for the product, see [TMF APIs for TMT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/tmt-api-reference.md). -- Get step-by-step guidance to help with your ServiceNow® implementations, upgrades, and more, see [Best Practices](https://mynow.servicenow.com/now/best-practices/home). -- Access real time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow) -- Find useful resources related to your role and explore best practices at the [ServiceNow Impact](https://www.servicenow.com/industries/telecom.html). -- Connect with other Customer Success Management users at [Now Community](https://www.servicenow.com/community/). +- Log in to your ServiceNow® account and find additional information about implementing and deploying Customer Success Management features at the [Best Practices Library](https://mynow.servicenow.com/now/best-practices/home). +- Access real time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=57c9e41087152e9024e0bb39dabb35cc&s=1&ssa=3). +- Find useful resources related to your role and explore best practices at [ServiceNow Impact](https://www.servicenow.com/impact.html). +- Connect with other Customer Success Management users at [Now Community](https://www.servicenow.com/community/technology-provider/ct-p/technology). diff --git a/markdown/acct-lifecycle-events/account-lifecycle-manage-acct-onboard.md b/markdown/acct-lifecycle-events/account-lifecycle-manage-acct-onboard.md index 8615de7946f..5e2e661b2b0 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-manage-acct-onboard.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-manage-acct-onboard.md @@ -5,7 +5,7 @@ locale: en-us canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/account-lifecycle-manage-acct-onboard.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Account onboarding, Use, Customer Success Management] --- diff --git a/markdown/acct-lifecycle-events/account-lifecycle-manage-engage.md b/markdown/acct-lifecycle-events/account-lifecycle-manage-engage.md index 207f2e8edb2..58bd486d5b5 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-manage-engage.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-manage-engage.md @@ -5,7 +5,7 @@ locale: en-us canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/account-lifecycle-manage-engage.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Customer success, Use, Customer Success Management] --- diff --git a/markdown/acct-lifecycle-events/account-lifecycle-onboard-playbook.md b/markdown/acct-lifecycle-events/account-lifecycle-onboard-playbook.md index 6afd7eae3ea..ff4614d1aa1 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-onboard-playbook.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-onboard-playbook.md @@ -20,7 +20,7 @@ Within the playbook, there are five core activities that can be reused to create The playbook visualizes a workflow in a simple, task-oriented view. The workflow for the account onboarding playbook is created using the Process Automation Designer and can be configured based on your requirements. See the [Configure the onboarding playbook activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-pad.md) for details. The playbook is divided into multiple stages or lanes. -As you mark an activity complete in a stage, you move to the next activity. You can save an activity at any time and return to the playbook later. After you complete all the activities in a lane, you move to the next lane. As you complete activities and lanes, the status is reflected in the contextual side panel. An Activity log in the contextual side panel shows all the data that you’ve entered for each activity. For more details on playbooks, see . +As you mark an activity complete in a stage, you move to the next activity. You can save an activity at any time and return to the playbook later. After you complete all the activities in a lane, you move to the next lane. As you complete activities and lanes, the status is reflected in the contextual side panel. An Activity log in the contextual side panel shows all the data that you’ve entered for each activity. For more details on playbooks, see [Playbook layout and features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-playbook-layout.md). **Parent Topic:**[Account onboarding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-playbook-overview.md) diff --git a/markdown/acct-lifecycle-events/account-lifecycle-par-roadmap.md b/markdown/acct-lifecycle-events/account-lifecycle-par-roadmap.md index 5452dca7ef2..9ed8414225c 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-par-roadmap.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-par-roadmap.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/account-lifecycle-par-roadmap.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Product adoption and capability usage, Customer success, Explore, Customer Success Management] --- diff --git a/markdown/acct-lifecycle-events/account-lifecycle-read-only.md b/markdown/acct-lifecycle-events/account-lifecycle-read-only.md index 232b1fe035a..2c7e91174f1 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-read-only.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-read-only.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/account-lifecycle-read-only.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Getting started, Configure, Customer Success Management] --- diff --git a/markdown/acct-lifecycle-events/account-lifecycle-setup-rec-action.md b/markdown/acct-lifecycle-events/account-lifecycle-setup-rec-action.md index 413f5dc37f1..24fd4e1e9b1 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-setup-rec-action.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-setup-rec-action.md @@ -22,19 +22,19 @@ Role required: sn\_acct\_lc.agent 1. Create a rule in Recommended Actions for Customer Success Management. - For more information, see . + For more information, see [Create a rule in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-rules-create.md). 2. Create a recommendation. - For more information, see . + For more information, see [Create a recommendation in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-recommendations-create.md). 3. Create a resource generator. - For more information, see . + For more information, see [Create a resource generator in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-resource-generators-create.md). 4. Create guidance and field recommendations. - For more information, see . + For more information, see [Creating guidance and field recommendation in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-config-recommendations.md). **Parent Topic:**[Configure the account onboarding playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-configure.md) diff --git a/markdown/acct-lifecycle-events/account-lifecycle-setup-zoom-int.md b/markdown/acct-lifecycle-events/account-lifecycle-setup-zoom-int.md index 81a6ba23990..c2b28abaf5d 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-setup-zoom-int.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-setup-zoom-int.md @@ -5,7 +5,7 @@ locale: en-us canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/account-lifecycle-setup-zoom-int.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Customer success, Configure, Customer Success Management] --- diff --git a/markdown/acct-lifecycle-events/account-lifecycle-success-playbook.md b/markdown/acct-lifecycle-events/account-lifecycle-success-playbook.md index 785c0e1dd91..b6d78f8b615 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-success-playbook.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-success-playbook.md @@ -22,5 +22,5 @@ The customer play consists of three stages: \[Omitted image "success-playbook.jpg"\] Alt text: customer play playbook -For more details on the playbook layout and the different cards, see . For instructions on how to create the customer play playbook, see [Create a customer play](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-create-success-case-playbook.md). +For more details on the playbook layout and the different cards, see [Playbook layout and features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-playbook-layout.md). For instructions on how to create the customer play playbook, see [Create a customer play](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-create-success-case-playbook.md). diff --git a/markdown/acct-lifecycle-events/account-lifecycle-success-report-overview.md b/markdown/acct-lifecycle-events/account-lifecycle-success-report-overview.md index a7bdc95ce4e..488270a4cd0 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-success-report-overview.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-success-report-overview.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/account-lifecycle-success-report-overview.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Dashboards, Customer success, Use, Customer Success Management] --- diff --git a/markdown/acct-lifecycle-events/account-lifecycle-use-product-adopt.md b/markdown/acct-lifecycle-events/account-lifecycle-use-product-adopt.md index 7a9ab05820d..b6940079b1d 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-use-product-adopt.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-use-product-adopt.md @@ -5,7 +5,7 @@ locale: en-us canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/account-lifecycle-use-product-adopt.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Customer success, Use, Customer Success Management] --- diff --git a/markdown/acct-lifecycle-events/account-lifecycle-use-touchpoints.md b/markdown/acct-lifecycle-events/account-lifecycle-use-touchpoints.md index 96bc296cd98..99acbfe81df 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-use-touchpoints.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-use-touchpoints.md @@ -5,7 +5,7 @@ locale: en-us canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/account-lifecycle-use-touchpoints.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Customer success, Use, Customer Success Management] --- diff --git a/markdown/acct-lifecycle-events/account-lifecycle-view-csm-portal.md b/markdown/acct-lifecycle-events/account-lifecycle-view-csm-portal.md index 43be6790208..0146b4aaa0f 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-view-csm-portal.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-view-csm-portal.md @@ -27,7 +27,7 @@ Role required: 1. Use the name and password that you created during the registration process to log in to the Customer Service Portal. - See for details. + See [Using the Customer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-the-customer-portal.md) for details. 2. Select **My Lists** to view the account onboarding cases and case tasks. diff --git a/markdown/acct-lifecycle-events/account-lifecycle-view-customer-success-portal.md b/markdown/acct-lifecycle-events/account-lifecycle-view-customer-success-portal.md index bdc445d460c..9e826482373 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-view-customer-success-portal.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-view-customer-success-portal.md @@ -26,7 +26,7 @@ Role required: admin 1. Use the name and password that you created during the registration process to log in to the Customer Service Portal. - See for the details. + See [Using the Customer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-the-customer-portal.md) for the details. 2. On the home page, select **My Lists** to view the customer success cases and case tasks. diff --git a/markdown/acct-lifecycle-events/account-lifecycle-view-engage.md b/markdown/acct-lifecycle-events/account-lifecycle-view-engage.md index 35ec2099fde..f7f82eda158 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-view-engage.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-view-engage.md @@ -134,7 +134,7 @@ The customer timeline tracks and shows all the related activities of the engagem \[Omitted image "customer-timeline-engagement.png"\] Alt text: customer timeline. -To configure the activities in the engagement record, see . +To configure the activities in the engagement record, see [Configure activity types for the Customer History view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-activity-types-ca.md). ## Contextual side panel component @@ -154,7 +154,7 @@ Description -The Recommended Actions tab includes AI search functionality. Agents can use AI search to find relevant resources or resolutions for customer issues.The search feature displays an initial set of search results based on the text in the case short description. This initial set of results includes knowledge articles. Agents can also enter different search keywords and repeat the search. +The Recommended Actions tab includes [AI search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-ai-search.md) functionality. Agents can use AI search to find relevant resources or resolutions for customer issues.The search feature displays an initial set of search results based on the text in the case short description. This initial set of results includes knowledge articles. Agents can also enter different search keywords and repeat the search. From the list of search results, agents can do the following: @@ -167,9 +167,9 @@ From the list of search results, agents can do the following: - Perform other actions such as reading articles in full view, flagging articles, or marking articles as helpful or unhelpful. - View successful actions by selecting the Actions history icon. -For more information, see . +For more information, see [Use AI search in Recommended Actions to resolve cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/nba-use-ai-search.md). -**Note:** Using Recommended Actions in the contextual side panel requires the Recommended Actions application \(sn\_cs\_nb\_action\) which is included with the CSM Configurable Workspace application. +**Note:** Using Recommended Actions in the contextual side panel requires the [Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/nba.md) application \(sn\_cs\_nb\_action\) which is included with the CSM Configurable Workspace application. diff --git a/markdown/acct-lifecycle-events/account-lifecycle-view-par-roadmap.md b/markdown/acct-lifecycle-events/account-lifecycle-view-par-roadmap.md index 940b939c7aa..08a26857608 100644 --- a/markdown/acct-lifecycle-events/account-lifecycle-view-par-roadmap.md +++ b/markdown/acct-lifecycle-events/account-lifecycle-view-par-roadmap.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/acct-lifecycle-events/account-lifecycle-view-par-roadmap.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Product adoption, Customer success, Use, Customer Success Management] --- diff --git a/markdown/api-reference/api-reference/Chunk1199401072.md b/markdown/api-reference/api-reference/Chunk1301603902.md similarity index 100% rename from markdown/api-reference/api-reference/Chunk1199401072.md rename to markdown/api-reference/api-reference/Chunk1301603902.md diff --git a/markdown/api-reference/developer-guides/eventMgmtNotif-use-open-mssg-bus.md b/markdown/api-reference/developer-guides/eventMgmtNotif-use-open-mssg-bus.md index 598bfec27a0..e61033d3c13 100644 --- a/markdown/api-reference/developer-guides/eventMgmtNotif-use-open-mssg-bus.md +++ b/markdown/api-reference/developer-guides/eventMgmtNotif-use-open-mssg-bus.md @@ -7,7 +7,7 @@ release: australia product: Developer Guides classification: developer-guides topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Producer Event Notification Framework developer guide, Developer guides, API implementation and reference] --- diff --git a/markdown/api-reference/developer-guides/orderMgmt-add-business-rule.md b/markdown/api-reference/developer-guides/orderMgmt-add-business-rule.md index ab2a22ced00..017ad73940b 100644 --- a/markdown/api-reference/developer-guides/orderMgmt-add-business-rule.md +++ b/markdown/api-reference/developer-guides/orderMgmt-add-business-rule.md @@ -7,7 +7,7 @@ release: australia product: Developer Guides classification: developer-guides topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Producer Event Notification Framework developer guide, Developer guides, API implementation and reference] --- diff --git a/markdown/api-reference/developer-guides/writing-reslient-ATF-tests.md b/markdown/api-reference/developer-guides/writing-reslient-ATF-tests.md index b797e4489b6..c6611fe3714 100644 --- a/markdown/api-reference/developer-guides/writing-reslient-ATF-tests.md +++ b/markdown/api-reference/developer-guides/writing-reslient-ATF-tests.md @@ -7,7 +7,7 @@ release: australia product: Developer Guides classification: developer-guides topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Run UI Test Script Developer Guide, Developer guides, API implementation and reference] --- diff --git a/markdown/api-reference/rest-apis/email-api.md b/markdown/api-reference/rest-apis/email-api.md index 396e51d1350..f4fe9a0ccc0 100644 --- a/markdown/api-reference/rest-apis/email-api.md +++ b/markdown/api-reference/rest-apis/email-api.md @@ -7,7 +7,7 @@ release: australia product: REST APIs classification: rest-apis topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [REST API reference, API reference, API implementation and reference] --- diff --git a/markdown/api-reference/rest-apis/user-role-inheritance-api.md b/markdown/api-reference/rest-apis/user-role-inheritance-api.md index efc4ccbf504..2a812d86315 100644 --- a/markdown/api-reference/rest-apis/user-role-inheritance-api.md +++ b/markdown/api-reference/rest-apis/user-role-inheritance-api.md @@ -7,7 +7,7 @@ release: australia product: REST APIs classification: rest-apis topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [REST API reference, API reference, API implementation and reference] --- diff --git a/markdown/api-reference/scripts/c_PackagesCallRemovalTool.md b/markdown/api-reference/scripts/c_PackagesCallRemovalTool.md index 60facc25709..9f6181f56de 100644 --- a/markdown/api-reference/scripts/c_PackagesCallRemovalTool.md +++ b/markdown/api-reference/scripts/c_PackagesCallRemovalTool.md @@ -7,7 +7,7 @@ release: australia product: Scripts classification: scripts topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Scripting, API implementation, API implementation and reference] --- diff --git a/markdown/api-reference/scripts/client-script-best-practices.md b/markdown/api-reference/scripts/client-script-best-practices.md index b264918aab1..fb357f4f1ad 100644 --- a/markdown/api-reference/scripts/client-script-best-practices.md +++ b/markdown/api-reference/scripts/client-script-best-practices.md @@ -7,7 +7,7 @@ release: australia product: Scripts classification: scripts topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Client-side scripting, Scripting, API implementation, API implementation and reference] --- diff --git a/markdown/api-reference/scripts/configure-model-providers-for-now-assist-skills.md b/markdown/api-reference/scripts/configure-model-providers-for-now-assist-skills.md index aa6f5b50da7..0279e169869 100644 --- a/markdown/api-reference/scripts/configure-model-providers-for-now-assist-skills.md +++ b/markdown/api-reference/scripts/configure-model-providers-for-now-assist-skills.md @@ -7,7 +7,7 @@ release: australia product: Scripts classification: scripts topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Configure, Now Assist for Code, Scripting, API implementation, API implementation and reference] --- diff --git a/markdown/api-reference/scripts/enable-or-disable-now-assist-for-code-skills.md b/markdown/api-reference/scripts/enable-or-disable-now-assist-for-code-skills.md index d48543b1c44..cbc0a9c7cfc 100644 --- a/markdown/api-reference/scripts/enable-or-disable-now-assist-for-code-skills.md +++ b/markdown/api-reference/scripts/enable-or-disable-now-assist-for-code-skills.md @@ -7,7 +7,7 @@ release: australia product: Scripts classification: scripts topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configure, Now Assist for Code, Scripting, API implementation, API implementation and reference] --- diff --git a/markdown/api-reference/scripts/generate-code-with-autocomplete.md b/markdown/api-reference/scripts/generate-code-with-autocomplete.md index 7f05d9152fa..0c2661b52cf 100644 --- a/markdown/api-reference/scripts/generate-code-with-autocomplete.md +++ b/markdown/api-reference/scripts/generate-code-with-autocomplete.md @@ -7,7 +7,7 @@ release: australia product: Scripts classification: scripts topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use Now Assist for Code, Now Assist for Code, Scripting, API implementation, API implementation and reference] --- diff --git a/markdown/api-reference/scripts/keyboard-shortcuts.md b/markdown/api-reference/scripts/keyboard-shortcuts.md index 40a1d0e0f5d..7fe98f5aba2 100644 --- a/markdown/api-reference/scripts/keyboard-shortcuts.md +++ b/markdown/api-reference/scripts/keyboard-shortcuts.md @@ -7,7 +7,7 @@ release: australia product: Scripts classification: scripts topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Now Assist for Code reference, Now Assist for Code, Scripting, API implementation, API implementation and reference] --- diff --git a/markdown/application-development/automated-test-framework-atf/atf-excluded-from-rollback.md b/markdown/application-development/automated-test-framework-atf/atf-excluded-from-rollback.md index 7088d4250a6..0d05d4c1c9c 100644 --- a/markdown/application-development/automated-test-framework-atf/atf-excluded-from-rollback.md +++ b/markdown/application-development/automated-test-framework-atf/atf-excluded-from-rollback.md @@ -7,7 +7,7 @@ release: australia product: Automated Test Framework \(ATF\) classification: automated-test-framework-atf topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Automated Test Framework \(ATF\) reference, Automated Test Framework \(ATF\), Testing and debugging applications, Building applications] --- diff --git a/markdown/application-development/automated-test-framework-atf/atf-test-runners.md b/markdown/application-development/automated-test-framework-atf/atf-test-runners.md index b9d105bbaa6..9e1561978c0 100644 --- a/markdown/application-development/automated-test-framework-atf/atf-test-runners.md +++ b/markdown/application-development/automated-test-framework-atf/atf-test-runners.md @@ -7,7 +7,7 @@ release: australia product: Automated Test Framework \(ATF\) classification: automated-test-framework-atf topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [UI test steps, Building and running automated tests with the Automated Test Framework, Automated Test Framework \(ATF\) test building and execution, Automated Test Framework \(ATF\), Testing and debugging applications, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/ai_module_creation_concept.md b/markdown/application-development/now-assist-for-creator/ai_module_creation_concept.md index 0dae2ce21db..38a6a1ac1fa 100644 --- a/markdown/application-development/now-assist-for-creator/ai_module_creation_concept.md +++ b/markdown/application-development/now-assist-for-creator/ai_module_creation_concept.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Explore, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/client-script-summarization-generation.md b/markdown/application-development/now-assist-for-creator/client-script-summarization-generation.md index 092732a5dbd..3211489cf43 100644 --- a/markdown/application-development/now-assist-for-creator/client-script-summarization-generation.md +++ b/markdown/application-development/now-assist-for-creator/client-script-summarization-generation.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Use, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/client-script-summarization.md b/markdown/application-development/now-assist-for-creator/client-script-summarization.md index d4a76384085..33446768dcf 100644 --- a/markdown/application-development/now-assist-for-creator/client-script-summarization.md +++ b/markdown/application-development/now-assist-for-creator/client-script-summarization.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Explore, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/concept-data-binding-generation.md b/markdown/application-development/now-assist-for-creator/concept-data-binding-generation.md index 84bc135a091..0b62ea6ba8f 100644 --- a/markdown/application-development/now-assist-for-creator/concept-data-binding-generation.md +++ b/markdown/application-development/now-assist-for-creator/concept-data-binding-generation.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Explore, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/concept-event-handler-generation.md b/markdown/application-development/now-assist-for-creator/concept-event-handler-generation.md index c026cdde111..fbddba32733 100644 --- a/markdown/application-development/now-assist-for-creator/concept-event-handler-generation.md +++ b/markdown/application-development/now-assist-for-creator/concept-event-handler-generation.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Explore, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/concept-experience-generation.md b/markdown/application-development/now-assist-for-creator/concept-experience-generation.md index 38f1bac76f9..c1fc6b6ad5b 100644 --- a/markdown/application-development/now-assist-for-creator/concept-experience-generation.md +++ b/markdown/application-development/now-assist-for-creator/concept-experience-generation.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Explore, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/configure-an-event-handler-with-now-assist.md b/markdown/application-development/now-assist-for-creator/configure-an-event-handler-with-now-assist.md index c8084a4f5c5..c73625e632d 100644 --- a/markdown/application-development/now-assist-for-creator/configure-an-event-handler-with-now-assist.md +++ b/markdown/application-development/now-assist-for-creator/configure-an-event-handler-with-now-assist.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Use, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/configure-ui-builder-agent.md b/markdown/application-development/now-assist-for-creator/configure-ui-builder-agent.md index a5f7c671b2d..1cb8989c0aa 100644 --- a/markdown/application-development/now-assist-for-creator/configure-ui-builder-agent.md +++ b/markdown/application-development/now-assist-for-creator/configure-ui-builder-agent.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Configure, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/generate-ai-modules.md b/markdown/application-development/now-assist-for-creator/generate-ai-modules.md index 565e8f20fdc..72bd606533f 100644 --- a/markdown/application-development/now-assist-for-creator/generate-ai-modules.md +++ b/markdown/application-development/now-assist-for-creator/generate-ai-modules.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Use, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/generate-data-bindings-and-formulas.md b/markdown/application-development/now-assist-for-creator/generate-data-bindings-and-formulas.md index f70334c33a2..40ba5c0ccc4 100644 --- a/markdown/application-development/now-assist-for-creator/generate-data-bindings-and-formulas.md +++ b/markdown/application-development/now-assist-for-creator/generate-data-bindings-and-formulas.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Use, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/grant-ui-builder-admin-role.md b/markdown/application-development/now-assist-for-creator/grant-ui-builder-admin-role.md index d977f5ee10d..1b49c9aaaeb 100644 --- a/markdown/application-development/now-assist-for-creator/grant-ui-builder-admin-role.md +++ b/markdown/application-development/now-assist-for-creator/grant-ui-builder-admin-role.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configure, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/natural-language-synonyms-for-formula-operators.md b/markdown/application-development/now-assist-for-creator/natural-language-synonyms-for-formula-operators.md index bfcdbc0ff30..9c599d1690b 100644 --- a/markdown/application-development/now-assist-for-creator/natural-language-synonyms-for-formula-operators.md +++ b/markdown/application-development/now-assist-for-creator/natural-language-synonyms-for-formula-operators.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Reference, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/roles-and-permissions-matrix.md b/markdown/application-development/now-assist-for-creator/roles-and-permissions-matrix.md index 33a09d8d10a..e7ba5c5dc2e 100644 --- a/markdown/application-development/now-assist-for-creator/roles-and-permissions-matrix.md +++ b/markdown/application-development/now-assist-for-creator/roles-and-permissions-matrix.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Reference, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/ui-generation-use-cases.md b/markdown/application-development/now-assist-for-creator/ui-generation-use-cases.md index a6c49c1e1a5..d049f9c0f29 100644 --- a/markdown/application-development/now-assist-for-creator/ui-generation-use-cases.md +++ b/markdown/application-development/now-assist-for-creator/ui-generation-use-cases.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/uib-builder-agent-concept.md b/markdown/application-development/now-assist-for-creator/uib-builder-agent-concept.md index 1e9cfbb78a2..cd3c537c372 100644 --- a/markdown/application-development/now-assist-for-creator/uib-builder-agent-concept.md +++ b/markdown/application-development/now-assist-for-creator/uib-builder-agent-concept.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Explore, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/use-case-client-script-summarization.md b/markdown/application-development/now-assist-for-creator/use-case-client-script-summarization.md index 53afef65f34..a41a821a9d9 100644 --- a/markdown/application-development/now-assist-for-creator/use-case-client-script-summarization.md +++ b/markdown/application-development/now-assist-for-creator/use-case-client-script-summarization.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Use case, Use, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/use-case-data-binding-generation.md b/markdown/application-development/now-assist-for-creator/use-case-data-binding-generation.md index 48a1b5e8658..3c94f93c07f 100644 --- a/markdown/application-development/now-assist-for-creator/use-case-data-binding-generation.md +++ b/markdown/application-development/now-assist-for-creator/use-case-data-binding-generation.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Use case, Use, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/use-case-event-handler-generation.md b/markdown/application-development/now-assist-for-creator/use-case-event-handler-generation.md index b4f90d98194..6cd4d35d074 100644 --- a/markdown/application-development/now-assist-for-creator/use-case-event-handler-generation.md +++ b/markdown/application-development/now-assist-for-creator/use-case-event-handler-generation.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Use case, Use, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/use-case-experience-generation.md b/markdown/application-development/now-assist-for-creator/use-case-experience-generation.md index b66541b6920..8d2e611ab9d 100644 --- a/markdown/application-development/now-assist-for-creator/use-case-experience-generation.md +++ b/markdown/application-development/now-assist-for-creator/use-case-experience-generation.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Use case, Use, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/use-case-module-generation.md b/markdown/application-development/now-assist-for-creator/use-case-module-generation.md index cf427428f5a..5516bf64b86 100644 --- a/markdown/application-development/now-assist-for-creator/use-case-module-generation.md +++ b/markdown/application-development/now-assist-for-creator/use-case-module-generation.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Use case, Use, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/use-case-ui-builder-agent.md b/markdown/application-development/now-assist-for-creator/use-case-ui-builder-agent.md index ce7690b9f33..601287216d9 100644 --- a/markdown/application-development/now-assist-for-creator/use-case-ui-builder-agent.md +++ b/markdown/application-development/now-assist-for-creator/use-case-ui-builder-agent.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Use case, Use, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/now-assist-for-creator/using-ui-builder-agent.md b/markdown/application-development/now-assist-for-creator/using-ui-builder-agent.md index da0a9ad0f8c..0204a54e6fa 100644 --- a/markdown/application-development/now-assist-for-creator/using-ui-builder-agent.md +++ b/markdown/application-development/now-assist-for-creator/using-ui-builder-agent.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Creator classification: now-assist-for-creator topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Use, UI generation, Use generative AI, Now Assist for Creator, Agentic development on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/application-development/performance-analyzer/configuring-performance-analyzer.md b/markdown/application-development/performance-analyzer/configuring-performance-analyzer.md index 4738583113b..d9402a191a4 100644 --- a/markdown/application-development/performance-analyzer/configuring-performance-analyzer.md +++ b/markdown/application-development/performance-analyzer/configuring-performance-analyzer.md @@ -7,7 +7,7 @@ release: australia product: Performance Analyzer classification: performance-analyzer topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Performance Analyzer, Testing and debugging applications, Building applications] --- diff --git a/markdown/application-development/performance-analyzer/exploring-performance-analyzer.md b/markdown/application-development/performance-analyzer/exploring-performance-analyzer.md index 4cb45a12fa4..91b9a52fc81 100644 --- a/markdown/application-development/performance-analyzer/exploring-performance-analyzer.md +++ b/markdown/application-development/performance-analyzer/exploring-performance-analyzer.md @@ -7,7 +7,7 @@ release: australia product: Performance Analyzer classification: performance-analyzer topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Performance Analyzer, Testing and debugging applications, Building applications] --- diff --git a/markdown/application-development/performance-analyzer/get-help-performance-analyzer.md b/markdown/application-development/performance-analyzer/get-help-performance-analyzer.md index dc498a126a7..50132ceac4d 100644 --- a/markdown/application-development/performance-analyzer/get-help-performance-analyzer.md +++ b/markdown/application-development/performance-analyzer/get-help-performance-analyzer.md @@ -7,7 +7,7 @@ release: australia product: Performance Analyzer classification: performance-analyzer topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Reference, Performance Analyzer, Testing and debugging applications, Building applications] --- diff --git a/markdown/application-development/performance-analyzer/performance-analyzer-landing.md b/markdown/application-development/performance-analyzer/performance-analyzer-landing.md index 9ca91ad9fc9..3e9224b7348 100644 --- a/markdown/application-development/performance-analyzer/performance-analyzer-landing.md +++ b/markdown/application-development/performance-analyzer/performance-analyzer-landing.md @@ -7,7 +7,7 @@ release: australia product: Performance Analyzer classification: performance-analyzer topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Testing and debugging applications, Building applications] --- diff --git a/markdown/application-development/performance-analyzer/using-performance-analyzer.md b/markdown/application-development/performance-analyzer/using-performance-analyzer.md index a17325c49fb..e10672d9676 100644 --- a/markdown/application-development/performance-analyzer/using-performance-analyzer.md +++ b/markdown/application-development/performance-analyzer/using-performance-analyzer.md @@ -7,7 +7,7 @@ release: australia product: Performance Analyzer classification: performance-analyzer topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Performance Analyzer, Testing and debugging applications, Building applications] --- diff --git a/markdown/application-development/r_ExampleNamespaceIdentifiers.md b/markdown/application-development/r_ExampleNamespaceIdentifiers.md index 1d9f64c9df3..7a4e3c1857a 100644 --- a/markdown/application-development/r_ExampleNamespaceIdentifiers.md +++ b/markdown/application-development/r_ExampleNamespaceIdentifiers.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/application-development/r\_ExampleNamespaceIdentifiers.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Namespace identifier, Application scope, Anatomy of an application, Learning about developing on the ServiceNow AI Platform, Building applications] --- diff --git a/markdown/build-workflows/approvals/activate-approval-esignature.md b/markdown/build-workflows/approvals/activate-approval-esignature.md index da14c6a6651..a93e044f749 100644 --- a/markdown/build-workflows/approvals/activate-approval-esignature.md +++ b/markdown/build-workflows/approvals/activate-approval-esignature.md @@ -7,7 +7,7 @@ release: australia product: Approvals classification: approvals topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Approval with e-signature, Classic approvals, Build workflows] --- diff --git a/markdown/build-workflows/approvals/sso-esignature-approval-SAML.md b/markdown/build-workflows/approvals/sso-esignature-approval-SAML.md index 92620be9f15..e920a0ccfb6 100644 --- a/markdown/build-workflows/approvals/sso-esignature-approval-SAML.md +++ b/markdown/build-workflows/approvals/sso-esignature-approval-SAML.md @@ -7,7 +7,7 @@ release: australia product: Approvals classification: approvals topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Approval with e-signature, Classic approvals, Build workflows] --- @@ -36,7 +36,7 @@ The SAML IdP must support and honor the forceAuthn attribute in SAML assertion r 4. On the eSignature Approval tab, enter the following e-signature SAML properties. -
+ diff --git a/markdown/build-workflows/system-events/t_CreateYourOwnEvent.md b/markdown/build-workflows/system-events/t_CreateYourOwnEvent.md index b1558943250..60db690dd59 100644 --- a/markdown/build-workflows/system-events/t_CreateYourOwnEvent.md +++ b/markdown/build-workflows/system-events/t_CreateYourOwnEvent.md @@ -60,7 +60,7 @@ Queue
**Assertion Consumer URL for eSignature authentication** @@ -44,7 +44,7 @@ The SAML IdP must support and honor the forceAuthn attribute in SAML assertion r This property defaults to the appropriate URL. To configure this property, select the lock icon to make this field editable. After edits, select the icon to lock the field. -
+
**Assertion Consumer Index for eSignature authentication** @@ -52,7 +52,7 @@ This property defaults to the appropriate URL. To configure this property, selec If your Service Provider has more than one URL set for the AssertionConsumerURL, you can set the index to use for eSignature, starting with index 1 or more. -
+
**AuthnRequest URL for eSignature Authentication** @@ -60,7 +60,7 @@ If your Service Provider has more than one URL set for the AssertionConsumerURL, You can enter the URL that points to the SAML 2.0 IdP AuthnRequest URL for eSignature authentication. If the URL is the same as the Assertion Consumer URL, you can leave this setting empty. -
+
**Authentication pop-up Dialog Width** @@ -68,7 +68,7 @@ You can enter the URL that points to the SAML 2.0 IdP AuthnRequest URL for eSign When a user approves a request using eSignature, a dialog opens and a user can enter credentials. This setting controls the width of that dialog box. The default is 500. -
+
**Authentication pop-up Dialog Height** diff --git a/markdown/build-workflows/build-workflows.md b/markdown/build-workflows/build-workflows.md index bde95157126..3f593f05b8a 100644 --- a/markdown/build-workflows/build-workflows.md +++ b/markdown/build-workflows/build-workflows.md @@ -144,19 +144,19 @@ The ServiceNow AI Platform supports these classic workflow builder tools. ServiceNow® App Engine Studio \(AES\) is a development tool for creators of varying skill levels to build applications that meet the immediate needs of your organization. -- **** +- **[Zero Copy Connector for ERP](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/erp-integration-overview.md)** Work with remote tables in the ERP system of record, such as SAP, as well as APIs and ETLs, to create ERP data models to use as data sources for ServiceNow AI Platform applications. -- **ERP Customization Mining** +- **[ERP Customization Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/erp-customization-mining-overview.md)** Identify ERP customization apps that are candidates to migrate to the ServiceNow AI Platform. Use the ServiceNow AI Platform to build applications and features to automate ERP processes and workflows. -- **Integration Hub** +- **[Integration Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integrationhub.md)** Automate integration tasks using ServiceNow components for ServiceNow® Workflow Studio, or develop custom integrations. A separate subscription is required. -- **Integration Hub available spokes** +- **[Integration Hub available spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/spokes-list.md)** Activate spokes to enhance your Workflow Studio experience with integration-specific content. Use prebuilt flows and actions to automate your integrations or create your own integration automation. @@ -164,11 +164,11 @@ The ServiceNow AI Platform supports these classic workflow builder tools. The Management, Instrumentation, and Discovery \(MID\) Server is a Java application that runs as a Windows service or UNIX daemon on a server in your local network. The ServiceNow® MID Server enables communication and the movement of data between a ServiceNow instance and external applications, data sources, and services. -- **Robotic Process Automation \(RPA\) Hub** +- **[Robotic Process Automation \(RPA\) Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/rpa-explore.md)** Use the ServiceNow® Robotic Process Automation \(RPA\) Hub to enable end-to-end automation for your organization. With a combination of UI interactions, element-based automations, and APIs that interact between the various business applications, you can emulate user actions and eliminate mundane and repetitive human activities. -- **Virtual Agent Designer** +- **[Virtual Agent Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/conversation-designer-virtual-agent.md)** The Virtual Agent Designer is a diagram tool for creating and managing topics, which are blueprints for conversations between a virtual agent and user. You can design topics that help your users resolve common work issues or guide them through self-service tasks. diff --git a/markdown/build-workflows/legacy-workflow/c_WorkflowConcepts.md b/markdown/build-workflows/legacy-workflow/c_WorkflowConcepts.md index 693df8a62dc..1ca234bf356 100644 --- a/markdown/build-workflows/legacy-workflow/c_WorkflowConcepts.md +++ b/markdown/build-workflows/legacy-workflow/c_WorkflowConcepts.md @@ -21,7 +21,7 @@ You can do many things using the Workflow Editor. - Modify core [activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-activities/c_WorkflowActivities.md) and [exit conditions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/legacy-workflow/getting-started-workflows.md). - Create custom activities and reuse the data for other workflows. - See Orchestration activity designer. + See [Orchestration activity designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/c_WorkflowActivityDesigner.md). - Download activity packs from the ServiceNow Store and create packs for upload. - [Edit workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/legacy-workflow/workflow-editor.md) graphically. diff --git a/markdown/build-workflows/system-events/r_ScriptActions.md b/markdown/build-workflows/system-events/r_ScriptActions.md index c2f44b58fb1..60a46ba348f 100644 --- a/markdown/build-workflows/system-events/r_ScriptActions.md +++ b/markdown/build-workflows/system-events/r_ScriptActions.md @@ -82,7 +82,7 @@ Script -Script that runs when the condition you define evaluates to true. Two additional objects are available in this script:- event: a [GlideRecord](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/c_GlideRecordScopedAPI.md)- the sysevent that caused this to be invoked. If you want this first parameter on the event, use **event.parm1** or **event.parm2** for the second parameter. For the date/time of the event, use **event.sys\_created\_on**. To get the user ID that created the event \(if there was a user associated\), use **event.user\_id**. +Script that runs when the condition you define evaluates to true. Two additional objects are available in this script:- event: a GlideRecord- the sysevent that caused this to be invoked. If you want this first parameter on the event, use **event.parm1** or **event.parm2** for the second parameter. For the date/time of the event, use **event.sys\_created\_on**. To get the user ID that created the event \(if there was a user associated\), use **event.user\_id**. - current: a GlideRecord- the event scheduled on behalf of \(incident for example\).
-Name of the queue that the event is placed into when triggered.Use only lowercase letters, no spaces, and no special characters except underscore \(\_\). For example, `my_queue`. See . +Name of the queue that the event is placed into when triggered.Use only lowercase letters, no spaces, and no special characters except underscore \(\_\). For example, `my_queue`. See [Using custom queues to process events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/useful-server-side-scripts.md).
diff --git a/markdown/build-workflows/system-events/t_RegisterAnEvent.md b/markdown/build-workflows/system-events/t_RegisterAnEvent.md index 4b031b24c15..0bc29434b70 100644 --- a/markdown/build-workflows/system-events/t_RegisterAnEvent.md +++ b/markdown/build-workflows/system-events/t_RegisterAnEvent.md @@ -56,7 +56,7 @@ Queue -Name of the queue that the event is placed into when triggered.Use only lowercase letters, no spaces, and no special characters except underscore \(\_\). For example, `my_queue`. See . +Name of the queue that the event is placed into when triggered.Use only lowercase letters, no spaces, and no special characters except underscore \(\_\). For example, `my_queue`. See [Using custom queues to process events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/useful-server-side-scripts.md).
diff --git a/markdown/build-workflows/workflow-activities/r_RESTMessageActivity.md b/markdown/build-workflows/workflow-activities/r_RESTMessageActivity.md index e68e90d50ff..894da41dd07 100644 --- a/markdown/build-workflows/workflow-activities/r_RESTMessageActivity.md +++ b/markdown/build-workflows/workflow-activities/r_RESTMessageActivity.md @@ -44,7 +44,7 @@ REST Message -Name of the [Create a REST message](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/web-services/t_ConfiguringARESTMessage.md) to run. This is a reference field to the REST Message \[sys\_rest\_message\] table \(**System Web Services** > **Outbound** > **REST Message**\). +Name of the Create a REST message to run. This is a reference field to the REST Message \[sys\_rest\_message\] table \(**System Web Services** > **Outbound** > **REST Message**\).
diff --git a/markdown/build-workflows/workflow-activities/wf-activity-overview.md b/markdown/build-workflows/workflow-activities/wf-activity-overview.md index 8e43bef6089..d0137da4046 100644 --- a/markdown/build-workflows/workflow-activities/wf-activity-overview.md +++ b/markdown/build-workflows/workflow-activities/wf-activity-overview.md @@ -139,5 +139,5 @@ The following activities are included with Orchestration. ## Templates provided for creating custom activities -If Orchestration is active on your system, users with the proper roles can create custom activities using the ServiceNow . For information about the templates Orchestration provides for creating custom activities that you can upload to the ServiceNow Store, see +If Orchestration is active on your system, users with the proper roles can create custom activities using the ServiceNow [Orchestration activity designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/c_WorkflowActivityDesigner.md). For information about the templates Orchestration provides for creating custom activities that you can upload to the ServiceNow Store, see [Orchestration custom activity templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/c_ActivityDesignerComponents.md) diff --git a/markdown/build-workflows/workflow-studio/action-error-evaluation.md b/markdown/build-workflows/workflow-studio/action-error-evaluation.md index 8b9a940c675..a875d15313e 100644 --- a/markdown/build-workflows/workflow-studio/action-error-evaluation.md +++ b/markdown/build-workflows/workflow-studio/action-error-evaluation.md @@ -57,7 +57,7 @@ Action error evaluation consists of these configuration components. Section containing possible error conditions. When an action runs, it evaluates the available error conditions from top to bottom looking for a possible match. An action returns the Action Status specified by the first matching error condition. If there is no matching error condition, the Action status is set to the Step Status of the last step run. - **Note:** Data stream actions have an error evaluation section for REST, SOAP, and JDBC steps. For more information see . + **Note:** Data stream actions have an error evaluation section for REST, SOAP, and JDBC steps. For more information see [Data Stream actions and pagination](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/data-stream-actions.md). - **6. Add error condition option** diff --git a/markdown/build-workflows/workflow-studio/add-configure-activity.md b/markdown/build-workflows/workflow-studio/add-configure-activity.md index 7b6a4ee00df..a1fd6d7e51f 100644 --- a/markdown/build-workflows/workflow-studio/add-configure-activity.md +++ b/markdown/build-workflows/workflow-studio/add-configure-activity.md @@ -26,15 +26,15 @@ Review [Stages and activities](https://raw.githubusercontent.com/ServiceNow/Serv 1. Add an activity. -
+
View - + Steps -
+
**Diagram** @@ -46,7 +46,7 @@ Steps **Note:** Select the application first, and then the activity from the resulting list. -
+
**Board** @@ -95,7 +95,7 @@ Choose when you want your activity to start running. Options include:- **When **Warning:** Changing the advanced property fields of an activity can potentially break your automation. Make sure you understand how the playbook and its activities flow before you make changes. -
+
**Display order** @@ -103,7 +103,7 @@ Choose when you want your activity to start running. Options include:- **When Define the order in which this activity will appear during a playbook run. -
+
**Run condition** @@ -111,7 +111,7 @@ Define the order in which this activity will appear during a playbook run. After the activity starts, the activity runs only if specific conditions are met. -
+
**Start with delay** @@ -119,7 +119,7 @@ After the activity starts, the activity runs only if specific conditions are met Specify a duration of time to wait before running an activity whose start rule and conditions have been met. For more information, see [Start with delay input properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/start-with-delay-properties.md). -
+
**Restart rules** @@ -177,7 +177,7 @@ For more information, see [Configure restart for Playbooks](https://raw.githubus 3. Fill in the following fields. -
+
**Label** @@ -185,7 +185,7 @@ For more information, see [Configure restart for Playbooks](https://raw.githubus Enter a unique, user-facing name for your activity. This name appears to agents and fulfillers during runtime of your playbook. -
+
**Accessible From** @@ -193,7 +193,7 @@ Enter a unique, user-facing name for your activity. This name appears to agents Where the activity is accessible from. Make the activity accessible to other applications by setting the **Accessible from** field to **All application scopes**. Restrict access by setting the field to **This Application Scope Only**. -
+
**Table** @@ -201,7 +201,7 @@ Where the activity is accessible from. Make the activity accessible to other app Optionally, set to the table associated with the activity. -
+
**Application** @@ -209,7 +209,7 @@ Optionally, set to the table associated with the activity. Read-only field that indicates which applications can use this activity. -
+
**Description** @@ -217,7 +217,7 @@ Read-only field that indicates which applications can use this activity. Optionally, enter some descriptive details about your activity. -
+
**Automation Plan** @@ -225,7 +225,7 @@ Optionally, enter some descriptive details about your activity. Select the subflow or action that you want to use to automate your activity. -
+
**Activity Experience** diff --git a/markdown/build-workflows/workflow-studio/add-configure-stage.md b/markdown/build-workflows/workflow-studio/add-configure-stage.md index 054d4394d86..3c317ff47c2 100644 --- a/markdown/build-workflows/workflow-studio/add-configure-stage.md +++ b/markdown/build-workflows/workflow-studio/add-configure-stage.md @@ -26,15 +26,15 @@ Review [Stages and activities](https://raw.githubusercontent.com/ServiceNow/Serv 1. Add a stage. -
+
View - + Steps -
+
**Diagram** @@ -44,7 +44,7 @@ Steps 2. In the mini-picker, select the dotted square icon. \[Omitted image "diagram-stage-icon.png"\] Alt text: Square dotted stage icon in Diagram view mini-picker. -
+
**Board** @@ -98,7 +98,7 @@ Choose when you want your stage to start running. Options include:- **When pla **Warning:** Changing the advanced property fields of an activity can potentially break your automation. Make sure you understand how the playbook and its activities flow before you make changes. -
+
**Display order** @@ -106,7 +106,7 @@ Choose when you want your stage to start running. Options include:- **When pla When there are multiple stages running at the same time, define the order in which stages appear during a playbook run.**Note:** In Workflow Studio, this can also be helpful when viewing parallel activities in Diagram view. -
+
**Start with delay** diff --git a/markdown/build-workflows/workflow-studio/add-custom-layout-bundle-uib-standard-record.md b/markdown/build-workflows/workflow-studio/add-custom-layout-bundle-uib-standard-record.md index 17e8dd68d50..ba72d3d5345 100644 --- a/markdown/build-workflows/workflow-studio/add-custom-layout-bundle-uib-standard-record.md +++ b/markdown/build-workflows/workflow-studio/add-custom-layout-bundle-uib-standard-record.md @@ -28,7 +28,7 @@ Role required: admin, ui\_builder\_admin 3. Fill in the fields for your experience. -
+ -
**Name** @@ -36,7 +36,7 @@ Role required: admin, ui\_builder\_admin The name is used for tracking the experience internally. The experience name is also visible to users from the browser tab. -
+
**URL path** @@ -46,7 +46,7 @@ The URL path is the prefix that people will use to reach your experience. It mat Supported characters include digits \(0-9\), letters \(A-Z, a-z\), and the following symbols: $-\_!\*\(\),The path can't end with a forward slash \(/\). -
+
**App shell UI** @@ -56,7 +56,7 @@ Choose the **UXR Base Experience Shell**. The app shell is the wrapper of the page contents, which is similar to the functionality of a web page. The app shell can show things like the logo of your company, user preferences, and the search icon. To learn more about the app shell options, see . -
+
**Landing path** @@ -64,7 +64,7 @@ Choose the **UXR Base Experience Shell**. The landing path is the prefix that people will use to reach your experience homepage. It matches your experience name by default. To designate a page as the homepage, you will need to create a page that has a matching path. -
+
**Roles** @@ -156,7 +156,7 @@ View mode used to render Playbook activities in stacked or focused mode. The tab that your page opens to by default.
10. Setup your default [page variant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/create-variant.md). +
10. Setup your default page variant.
diff --git a/markdown/build-workflows/workflow-studio/complex-data.md b/markdown/build-workflows/workflow-studio/complex-data.md index b1952dc6dc3..4ebeb97078a 100644 --- a/markdown/build-workflows/workflow-studio/complex-data.md +++ b/markdown/build-workflows/workflow-studio/complex-data.md @@ -68,7 +68,7 @@ REST API Trigger Body field -Parse an inbound REST API request into a complex data object and use the values in a flow. See REST API trigger. +Parse an inbound REST API request into a complex data object and use the values in a flow. See [REST API trigger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/rest-trigger.md).
## Benefits diff --git a/markdown/build-workflows/workflow-studio/configure-a-guided-decision-playbook.md b/markdown/build-workflows/workflow-studio/configure-a-guided-decision-playbook.md index ec28a0d95e6..209d22cab90 100644 --- a/markdown/build-workflows/workflow-studio/configure-a-guided-decision-playbook.md +++ b/markdown/build-workflows/workflow-studio/configure-a-guided-decision-playbook.md @@ -121,15 +121,15 @@ This workflow spans two interfaces. You build the playbook itself in Workflow St All playbooks require a parent table and sysId to be hardcoded on the controller or provided through a URL. The configuration depends on the execution type you selected in step 1. -
+
Type - + Action -
+
**Standalone** @@ -140,7 +140,7 @@ Action 3. Select the activated playbook you want to render. -
+
**Record-driven** diff --git a/markdown/build-workflows/workflow-studio/create-a-flow-with-an-external-trigger-definition.md b/markdown/build-workflows/workflow-studio/create-a-flow-with-an-external-trigger-definition.md index c387cfbaeff..a3fa4858783 100644 --- a/markdown/build-workflows/workflow-studio/create-a-flow-with-an-external-trigger-definition.md +++ b/markdown/build-workflows/workflow-studio/create-a-flow-with-an-external-trigger-definition.md @@ -22,7 +22,7 @@ Role required: flow\_designer or admin Subscription required: This feature requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). -Ensure that you've configured the external trigger endpoints for the third-party application spoke. For more information about configuring the third-party spoke, see . +Ensure that you've configured the external trigger endpoints for the third-party application spoke. For more information about configuring the third-party spoke, see [Set up external trigger endpoints](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/set-up-external-webhook-endpoints.md). ## Procedure @@ -111,7 +111,7 @@ Roles that the flow runs with. This option is only available when **Run as** is 3. Select the predefined external trigger definition.\[Omitted image "select-external-trigger-definition.png"\] Alt text: External trigger definition. - To learn more about external trigger definitions, see . + To learn more about external trigger definitions, see [Conditional and event-driven inbound integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/conditional-and-event-driven-inbound-integration.md). 4. To define the conditions for the flow to execute, in the Condition 1 field, drag the appropriate data pill and enter the value. diff --git a/markdown/build-workflows/workflow-studio/create-activity-definition.md b/markdown/build-workflows/workflow-studio/create-activity-definition.md index e2519ff8848..e700b240c2a 100644 --- a/markdown/build-workflows/workflow-studio/create-activity-definition.md +++ b/markdown/build-workflows/workflow-studio/create-activity-definition.md @@ -19,7 +19,7 @@ Specify the action or subflow you want an activity to run. Configure the inputs ## Before you begin - Create a Workflow Studio [subflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/create-subflow.md) or [action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/create-action.md) that you want to use as the automation plan for your activity. For example, see [Create an action as an activity automation plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/create-automation-plan.md). -- Make sure to set your current application to the application that you want your activity to run in. For more information, see [Application picker](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/c_ApplicationPicker.md). +- Make sure to set your current application to the application that you want your activity to run in. For more information, see Application picker. - Role required: admin, playbook.admin, or pd\_content\_author ## Procedure @@ -32,15 +32,15 @@ Specify the action or subflow you want an activity to run. Configure the inputs 2. Fill in the Activity Definition form fields. -
+
Field - + Action -
+
**Label** @@ -50,7 +50,7 @@ Enter a unique name for your activity. This name appears in the playbook in both the Workflow Studio Playbooks builder as well as during playbook runtime. -
+
**Table** @@ -60,7 +60,7 @@ Select a table whose records the activity can access as inputs. When adding inpu **Note:** The table specified for a playbook's triggering input record overrides the activity definition table at design time. See [Triggers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/process-automation-designer-triggers.md) -
+
**Description** @@ -68,7 +68,7 @@ Select a table whose records the activity can access as inputs. When adding inpu Optionally, enter some descriptive details about your activity. -
+
**Accessible From** @@ -78,7 +78,7 @@ Choose one of the following options:- **All application scopes** - You can add - **This application scope only** - You can only add this activity to playbooks within the same application scope specified in the **Application** field. -
+
**Required Roles** diff --git a/markdown/build-workflows/workflow-studio/create-data-definition.md b/markdown/build-workflows/workflow-studio/create-data-definition.md index 1b00a7c32ca..d5dc5b42954 100644 --- a/markdown/build-workflows/workflow-studio/create-data-definition.md +++ b/markdown/build-workflows/workflow-studio/create-data-definition.md @@ -55,7 +55,7 @@ For example, you may have multiple teams that perform activities. One team enter 2. Enter the required fields. -
+
**Type** @@ -63,7 +63,7 @@ For example, you may have multiple teams that perform activities. One team enter The type of input the agent is collecting for a field. For example, string, reference, integer, etc. -
+
**Label** @@ -71,7 +71,7 @@ The type of input the agent is collecting for a field. For example, string, refe The label of the field in the UI, during the playbook run. The label can consist of any text. -
+
**Column name** @@ -79,7 +79,7 @@ The label of the field in the UI, during the playbook run. The label can consist The name of the input being collected. Spaces cannot be used to delimit words. -
+
**Max Length** @@ -87,7 +87,7 @@ The name of the input being collected. Spaces cannot be used to delimit words. The maximum length a string value can be entered for a string type of field. The variable can store longer strings than it can display. -
+
**Application** diff --git a/markdown/build-workflows/workflow-studio/create-data-gathering-action-dynamic-choice.md b/markdown/build-workflows/workflow-studio/create-data-gathering-action-dynamic-choice.md index a65ea5f5d9a..36b5ba40add 100644 --- a/markdown/build-workflows/workflow-studio/create-data-gathering-action-dynamic-choice.md +++ b/markdown/build-workflows/workflow-studio/create-data-gathering-action-dynamic-choice.md @@ -21,7 +21,7 @@ Create a data gathering action to generate a list of choice options for a dynami - Role required: action\_designer or admin - Create credentials and connections for your REST endpoint -**Note:** Dynamic inputs are not available in the base system. To use dynamic inputs in Workflow Studio, you must Request an Integration Hub plugin. +**Note:** Dynamic inputs are not available in the base system. To use dynamic inputs in Workflow Studio, you must [Request an Integration Hub plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-integrationhub.md). ## Procedure diff --git a/markdown/build-workflows/workflow-studio/create-data-gathering-action-dynamic-inputs.md b/markdown/build-workflows/workflow-studio/create-data-gathering-action-dynamic-inputs.md index 4d6d89f6c43..5270051a764 100644 --- a/markdown/build-workflows/workflow-studio/create-data-gathering-action-dynamic-inputs.md +++ b/markdown/build-workflows/workflow-studio/create-data-gathering-action-dynamic-inputs.md @@ -20,7 +20,7 @@ Create a data gathering action to create arbitrary action inputs using a dynamic Role required: admin -**Note:** Dynamic inputs are not available in the base system. To use dynamic inputs in Workflow Studio, you must Request an Integration Hub plugin. +**Note:** Dynamic inputs are not available in the base system. To use dynamic inputs in Workflow Studio, you must [Request an Integration Hub plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-integrationhub.md). ## Procedure diff --git a/markdown/build-workflows/workflow-studio/create-data-gathering-action-dynamic-object.md b/markdown/build-workflows/workflow-studio/create-data-gathering-action-dynamic-object.md index 67d6782d378..5ad4d43d697 100644 --- a/markdown/build-workflows/workflow-studio/create-data-gathering-action-dynamic-object.md +++ b/markdown/build-workflows/workflow-studio/create-data-gathering-action-dynamic-object.md @@ -20,7 +20,7 @@ Create an action to collect output values. Then, pass the values to a parent act Role required: action\_designer or admin -**Note:** Dynamic outputs are not available in the base system. To use dynamic outputs in Workflow Studio, you must Request an Integration Hub plugin. +**Note:** Dynamic outputs are not available in the base system. To use dynamic outputs in Workflow Studio, you must [Request an Integration Hub plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-integrationhub.md). ## About this task diff --git a/markdown/build-workflows/workflow-studio/create-data-gathering-action-dynamic-template.md b/markdown/build-workflows/workflow-studio/create-data-gathering-action-dynamic-template.md index e651cb6043e..5a8d086a15c 100644 --- a/markdown/build-workflows/workflow-studio/create-data-gathering-action-dynamic-template.md +++ b/markdown/build-workflows/workflow-studio/create-data-gathering-action-dynamic-template.md @@ -21,7 +21,7 @@ Create a data gathering action to collect record field values for a dynamic temp - Role required: action\_designer or admin - Create credentials and connections for your REST endpoint -**Note:** Dynamic inputs are not available in the base system. To use dynamic inputs in Workflow Studio, you must Request an Integration Hub plugin. +**Note:** Dynamic inputs are not available in the base system. To use dynamic inputs in Workflow Studio, you must [Request an Integration Hub plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-integrationhub.md). ## Procedure diff --git a/markdown/build-workflows/workflow-studio/create-data-structure.md b/markdown/build-workflows/workflow-studio/create-data-structure.md index 89383210b91..cfd0275887d 100644 --- a/markdown/build-workflows/workflow-studio/create-data-structure.md +++ b/markdown/build-workflows/workflow-studio/create-data-structure.md @@ -33,7 +33,7 @@ A data structure is a collection of related data elements organized into a hiera |---|---| |**Action or subflow input**|Click **Create Input**| |**Action or subflow output**|Click **Create Output**| - |**XML parser step**|See XML parser step| + |**XML parser step**|See [XML parser step](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/xml-parser-step-action-designer.md)| 2. Set **Type** to **Object**. diff --git a/markdown/build-workflows/workflow-studio/create-flow-kafka.md b/markdown/build-workflows/workflow-studio/create-flow-kafka.md index 55bf55eeea8..1955d821147 100644 --- a/markdown/build-workflows/workflow-studio/create-flow-kafka.md +++ b/markdown/build-workflows/workflow-studio/create-flow-kafka.md @@ -61,7 +61,7 @@ Serialization format The serialization format for the message. Select one of the following. - **Plain Text**: Select this option for any plain-text messages. This is the default format. -- **Encoded**: Select this option for messages in an Apache Avro format. Converting plain-text messages to an Avro format requires a schema. Select the schema registry in the **Schema registry** field. For information on schemas, see . +- **Encoded**: Select this option for messages in an Apache Avro format. Converting plain-text messages to an Avro format requires a schema. Select the schema registry in the **Schema registry** field. For information on schemas, see [Schema management in Stream Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/schema-management.md).
diff --git a/markdown/build-workflows/workflow-studio/create-flow.md b/markdown/build-workflows/workflow-studio/create-flow.md index 702cbd22837..08771eabd3f 100644 --- a/markdown/build-workflows/workflow-studio/create-flow.md +++ b/markdown/build-workflows/workflow-studio/create-flow.md @@ -166,7 +166,7 @@ Action -Select the desired action. Workflow Studio includes [Workflow Studio actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/flow-actions.md) that are available to flows and subflows. Alternatively, a user with the action\_designer role can create additional actions to add to flows. The and [Spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/spokes.md) plugins install additional actions. +Select the desired action. Workflow Studio includes [Workflow Studio actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/flow-actions.md) that are available to flows and subflows. Alternatively, a user with the action\_designer role can create additional actions to add to flows. The [Integration Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integrationhub.md) and [Spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/spokes.md) plugins install additional actions. To add draft actions from the More Actions menu, set **Show draft actions** to **true**. diff --git a/markdown/build-workflows/workflow-studio/create-playbook-variant.md b/markdown/build-workflows/workflow-studio/create-playbook-variant.md index ae1f7a77d1d..7ed6e63dd92 100644 --- a/markdown/build-workflows/workflow-studio/create-playbook-variant.md +++ b/markdown/build-workflows/workflow-studio/create-playbook-variant.md @@ -34,7 +34,7 @@ Role required: admin or playbook.admin 5. On the **Build on your own** tab, fill in the following fields. -
+
**Variant name** @@ -42,7 +42,7 @@ Role required: admin or playbook.admin Enter a unique, user-facing name for your playbook variant. This name appears to agents and fulfillers when this variant runs. -
+
**Conditions** diff --git a/markdown/build-workflows/workflow-studio/create-spoke-fd.md b/markdown/build-workflows/workflow-studio/create-spoke-fd.md index 1c2a1e84856..1e02d3627e3 100644 --- a/markdown/build-workflows/workflow-studio/create-spoke-fd.md +++ b/markdown/build-workflows/workflow-studio/create-spoke-fd.md @@ -8,7 +8,7 @@ product: Workflow Studio classification: workflow-studio topic_type: task last_updated: "2026-03-12" -reading_time_minutes: 5 +reading_time_minutes: 6 breadcrumb: [Building spokes using Spoke Generator, Workflow Studio, Build workflows] --- @@ -225,7 +225,7 @@ Required authentication mechanism for this integration. Ensure that the authenti 19. Click **Done: Go to spoke** to go the Spokes page and view the publish status. - - Actions with the OpenAPI step are created. For information about the OpenAPI step, see . + - Actions with the OpenAPI step are created. For information about the OpenAPI step, see [OpenAPI support in the REST step](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/open-api-integration.md). - Action inputs and outputs are mapped. - Actions are published and listed in the spoke details page under **Actions** > **Published**. You can start using these published actions to create flows and subflows as per your requirement. diff --git a/markdown/build-workflows/workflow-studio/create-spoke-postman-collection.md b/markdown/build-workflows/workflow-studio/create-spoke-postman-collection.md index b5c26f39317..f813e61263b 100644 --- a/markdown/build-workflows/workflow-studio/create-spoke-postman-collection.md +++ b/markdown/build-workflows/workflow-studio/create-spoke-postman-collection.md @@ -8,7 +8,7 @@ product: Workflow Studio classification: workflow-studio topic_type: task last_updated: "2026-03-12" -reading_time_minutes: 5 +reading_time_minutes: 6 breadcrumb: [Building spokes using Spoke Generator, Workflow Studio, Build workflows] --- @@ -225,7 +225,7 @@ Required authentication mechanism for this integration. Ensure that the authenti 19. Click **Done: Go to spoke** to go the Spokes page and view the publish status. - - Actions with the OpenAPI step are created. For information about the OpenAPI step, see . + - Actions with the OpenAPI step are created. For information about the OpenAPI step, see [OpenAPI support in the REST step](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/open-api-integration.md). - Action inputs and outputs are mapped. - Actions are published and listed in the spoke details page under **Actions** > **Published**. You can start using these published actions to create flows and subflows as per your requirement. diff --git a/markdown/build-workflows/workflow-studio/create-subflow.md b/markdown/build-workflows/workflow-studio/create-subflow.md index f3a4b27a515..b96af43e349 100644 --- a/markdown/build-workflows/workflow-studio/create-subflow.md +++ b/markdown/build-workflows/workflow-studio/create-subflow.md @@ -210,7 +210,7 @@ Action -Select the desired action. Workflow Studio includes [Workflow Studio actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/flow-actions.md) that are available to flows and subflows. Alternatively, a user with the action\_designer role can create additional actions to add to flows. The and [Spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/spokes.md) plugins install additional actions. +Select the desired action. Workflow Studio includes [Workflow Studio actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/flow-actions.md) that are available to flows and subflows. Alternatively, a user with the action\_designer role can create additional actions to add to flows. The [Integration Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integrationhub.md) and [Spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/spokes.md) plugins install additional actions. To add draft actions from the More Actions menu, set **Show draft actions** to **true**. diff --git a/markdown/build-workflows/workflow-studio/create-trigger-definition.md b/markdown/build-workflows/workflow-studio/create-trigger-definition.md index 4b0786b8735..68b03c5c2a2 100644 --- a/markdown/build-workflows/workflow-studio/create-trigger-definition.md +++ b/markdown/build-workflows/workflow-studio/create-trigger-definition.md @@ -18,7 +18,7 @@ Define the type of trigger that determines when to start running your playbook. ## Before you begin -- Make sure to set your current application to the application that you want your playbook to run in. For more information, see [Application picker](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/c_ApplicationPicker.md). +- Make sure to set your current application to the application that you want your playbook to run in. For more information, see Application picker. - Role required: admin, playbook.admin, or pd\_trigger\_author ## Procedure diff --git a/markdown/build-workflows/workflow-studio/design-considerations-consolidated.md b/markdown/build-workflows/workflow-studio/design-considerations-consolidated.md index 612348cd755..ed8aee039d2 100644 --- a/markdown/build-workflows/workflow-studio/design-considerations-consolidated.md +++ b/markdown/build-workflows/workflow-studio/design-considerations-consolidated.md @@ -77,7 +77,7 @@ Any general guidelines that apply to flows also apply to [subflows](https://raw. - Avoid changing property sn\_flow\_designer.max\_iterations, which defaults to 1000. - For nested loops, each loop has its own maximum number of iterations. - For large amounts of data processing, consider batching into smaller batches. - - For bulk imports, consider concurrent imports. + - For bulk imports, consider [concurrent imports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/concurrent-imports.md). - **Use QuickAPI for faster executions \(business rule alternative\)** - QuickAPI executions are much faster, but there is less debugging capability. - Foreground QuickAPI executions run in the user session as the user who called the flow. @@ -154,7 +154,7 @@ Reasons to use a subflow instead of a flow include the following: - To configure parallel subflows, launch each subflow without a wait and then use wait for condition to wait for each subflow to be terminal \(complete, error, canceled\) - **Use dynamic flows if you have multiple subflows with similar functionality** - Dynamic flows let you compartmentalize your processes by applying a template to handle the inputs of multiple similar subflows. Compartmentalization lets you distinguish between subflows that perform similar functions, such as subflows for IntegrationHub spokes. + Dynamic flows let you compartmentalize your processes by applying a template to handle the inputs of multiple similar subflows. Compartmentalization lets you distinguish between subflows that perform similar functions, such as subflows for [IntegrationHub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integrationhub.md) spokes. - **Avoid the 10-item limit in the error-handling-process** @@ -251,7 +251,7 @@ Follow these general guidelines when creating flows or subflows with stages. - **Use dynamic flows if you have multiple subflows with similar functionality** - Dynamic flows let you compartmentalize your processes by applying a template to handle the inputs of multiple similar subflows. Compartmentalization lets you distinguish between subflows that perform similar functions, such as subflows for IntegrationHub spokes. + Dynamic flows let you compartmentalize your processes by applying a template to handle the inputs of multiple similar subflows. Compartmentalization lets you distinguish between subflows that perform similar functions, such as subflows for [IntegrationHub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integrationhub.md) spokes. - **Ensure dynamically called subflow inputs match template flow inputs** @@ -330,7 +330,7 @@ Follow these general guidelines when creating flows that contain Service Level A - **Consider dynamic inputs for third-party integrations** - Dynamic inputs let you create flows that fetch data dynamically from external sources. In third-party integrations, dynamic inputs can provide data values that pertain to a particular endpoint. For more information on setting up third-party integrations with Workflow Studio, see IntegrationHub. + Dynamic inputs let you create flows that fetch data dynamically from external sources. In third-party integrations, dynamic inputs can provide data values that pertain to a particular endpoint. For more information on setting up third-party integrations with Workflow Studio, see [IntegrationHub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integrationhub.md). - **Be aware of the time required to retrieve large amounts of data** @@ -355,7 +355,7 @@ Follow these general guidelines when creating flows that contain Service Level A - **Use dynamic outputs for third-party integrations** - Use dynamic outputs to introspect and fetch data from external systems during the flow design. For example, you can specify service endpoints or call actions that interact with specific endpoint APIs. For more information on setting up third-party integrations with Workflow Studio, see IntegrationHub. + Use dynamic outputs to introspect and fetch data from external systems during the flow design. For example, you can specify service endpoints or call actions that interact with specific endpoint APIs. For more information on setting up third-party integrations with Workflow Studio, see [IntegrationHub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integrationhub.md). - **Note the time that is required to retrieve large amounts of data** diff --git a/markdown/build-workflows/workflow-studio/duplicate-process.md b/markdown/build-workflows/workflow-studio/duplicate-process.md index 2b44fd51dea..799c00a5953 100644 --- a/markdown/build-workflows/workflow-studio/duplicate-process.md +++ b/markdown/build-workflows/workflow-studio/duplicate-process.md @@ -44,7 +44,7 @@ Make a copy of an existing playbook with the same trigger, stages, activities, a 5. Fill in the playbook properties. -
+
**Label** @@ -52,7 +52,7 @@ Make a copy of an existing playbook with the same trigger, stages, activities, a Enter a unique, user-facing name for your playbook. This name appears during playbook runtime. -
+
**Application** @@ -60,7 +60,7 @@ Enter a unique, user-facing name for your playbook. This name appears during pla Choose an application scope that you want your playbook to run in. Selecting **Global** lets your playbook run in any application scope. For more information, see Application scope. -
+
**Description** @@ -68,7 +68,7 @@ Choose an application scope that you want your playbook to run in. Selecting **G Optionally, enter some descriptive details about your playbook. -
+
**Trigger type** @@ -76,7 +76,7 @@ Optionally, enter some descriptive details about your playbook. Specify what causes your trigger to fire. -
+
**Table** diff --git a/markdown/build-workflows/workflow-studio/dynamic-inputs.md b/markdown/build-workflows/workflow-studio/dynamic-inputs.md index 167828bcb48..d73748af683 100644 --- a/markdown/build-workflows/workflow-studio/dynamic-inputs.md +++ b/markdown/build-workflows/workflow-studio/dynamic-inputs.md @@ -16,7 +16,7 @@ breadcrumb: [Create an action in Workflow Studio, Build actions, Flows, subflows Generate a list of action inputs or input values each time that someone configures the action in a flow. Dynamic inputs can display a list of related action inputs, a list of fields from a record, or a list of options available in a choice list. -**Note:** Dynamic inputs are not available in the base system. To use dynamic inputs in Workflow Studio, you must Request an Integration Hub plugin. Dynamic inputs are part of the ServiceNow Flow Designer - Introspection \[com.glide.hub.flow\_designer\_introspection\] plugin. +**Note:** Dynamic inputs are not available in the base system. To use dynamic inputs in Workflow Studio, you must [Request an Integration Hub plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-integrationhub.md). Dynamic inputs are part of the ServiceNow Flow Designer - Introspection \[com.glide.hub.flow\_designer\_introspection\] plugin. During flow design, dynamic inputs retrieve values and display them as inputs within an action dynamically. These types of dynamic inputs are available to action authors. @@ -227,7 +227,7 @@ String - **Consider dynamic inputs for third-party integrations** - Dynamic inputs let you create flows that fetch data dynamically from external sources. In third-party integrations, dynamic inputs can provide data values that pertain to a particular endpoint. For more information on setting up third-party integrations with Workflow Studio, see IntegrationHub. + Dynamic inputs let you create flows that fetch data dynamically from external sources. In third-party integrations, dynamic inputs can provide data values that pertain to a particular endpoint. For more information on setting up third-party integrations with Workflow Studio, see [IntegrationHub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integrationhub.md). - **Be aware of the time required to retrieve large amounts of data** diff --git a/markdown/build-workflows/workflow-studio/dynamic-outputs.md b/markdown/build-workflows/workflow-studio/dynamic-outputs.md index eb89ac47621..d0b95a4aa7e 100644 --- a/markdown/build-workflows/workflow-studio/dynamic-outputs.md +++ b/markdown/build-workflows/workflow-studio/dynamic-outputs.md @@ -16,11 +16,11 @@ breadcrumb: [Create an action in Workflow Studio, Build actions, Flows, subflows Access action and subflow outputs as dynamically generated data pills during flow design. You can also build data gathering actions to generate complex objects from ServiceNow AI Platform and Integration Hub outputs. -**Note:** Dynamic outputs are not available in the base system. To use dynamic outputs in Workflow Studio, you must Request an Integration Hub plugin. Dynamic outputs are part of the ServiceNow Flow Designer - Introspection \[com.glide.hub.flow\_designer\_introspection\] plugin. +**Note:** Dynamic outputs are not available in the base system. To use dynamic outputs in Workflow Studio, you must [Request an Integration Hub plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-integrationhub.md). Dynamic outputs are part of the ServiceNow Flow Designer - Introspection \[com.glide.hub.flow\_designer\_introspection\] plugin. During the flow design, a dynamic output retrieves the complex object's schema values and displays them as data pills in the data panel. -A dynamic output must point to a data gathering action that collects the displayed data. For example, a data gathering action can retrieve values from a third-party system as part of an Integration Hub spoke. To use a dynamic output in Workflow Studio: +A dynamic output must point to a data gathering action that collects the displayed data. For example, a data gathering action can retrieve values from a third-party system as part of an [Integration Hub spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/spokes-list.md). To use a dynamic output in Workflow Studio: 1. An action designer creates a data gathering action. 2. An action designer creates a parent action with a dynamic output that points to the child data gathering action. @@ -53,7 +53,7 @@ A dynamic object is either a complex object or an array of complex objects. Acti - **Use dynamic outputs for third-party integrations** - Use dynamic outputs to introspect and fetch data from external systems during the flow design. For example, you can specify service endpoints or call actions that interact with specific endpoint APIs. For more information on setting up third-party integrations with Workflow Studio, see IntegrationHub. + Use dynamic outputs to introspect and fetch data from external systems during the flow design. For example, you can specify service endpoints or call actions that interact with specific endpoint APIs. For more information on setting up third-party integrations with Workflow Studio, see [IntegrationHub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integrationhub.md). - **Note the time that is required to retrieve large amounts of data** diff --git a/markdown/build-workflows/workflow-studio/enable-define-restart.md b/markdown/build-workflows/workflow-studio/enable-define-restart.md index f2f71609203..708e37c4a65 100644 --- a/markdown/build-workflows/workflow-studio/enable-define-restart.md +++ b/markdown/build-workflows/workflow-studio/enable-define-restart.md @@ -56,15 +56,15 @@ Role required: pd\_author \[Omitted image "playbooks-restart-rules.png"\] Alt text: Activity and stage restart rules in the side panel -
+
Rule - + Description -
+
**Skip on restart** @@ -72,7 +72,7 @@ Description The stage or activity only runs during a playbook's initial run. It never runs during a restarted run.**Note:** This setting is helpful if you don't want new tasks or records to be created during a restarted run, because the original execution and resulting record is still relevant. -
+
**Run always** @@ -80,7 +80,7 @@ The stage or activity only runs during a playbook's initial run. It never runs d The stage or activity always runs, whether during an initial or restarted run. -
+
**Skip on first run** diff --git a/markdown/build-workflows/workflow-studio/enable-guided-activity-view.md b/markdown/build-workflows/workflow-studio/enable-guided-activity-view.md index 590300a97d5..4fb45c22192 100644 --- a/markdown/build-workflows/workflow-studio/enable-guided-activity-view.md +++ b/markdown/build-workflows/workflow-studio/enable-guided-activity-view.md @@ -23,7 +23,7 @@ Guide end users through a playbook, step-by-step. ## About this task -Guide end users through a playbook, one activity at a time. If you have a lot of end users encountering issues in a particular area, and you want to walk them through a series of questions that lead to a particular Instruction activity to complete work \(or even KB activity for final instruction\), consider using the **Guided** activity view. There are out-of-the-box playbooks that use the **Guided** activity view for employee self-service requests, such as time off or benefit requests, available through the . +Guide end users through a playbook, one activity at a time. If you have a lot of end users encountering issues in a particular area, and you want to walk them through a series of questions that lead to a particular Instruction activity to complete work \(or even KB activity for final instruction\), consider using the **Guided** activity view. There are out-of-the-box playbooks that use the **Guided** activity view for employee self-service requests, such as time off or benefit requests, available through the [Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/employee-center-landing-page.md). **Note:** diff --git a/markdown/build-workflows/workflow-studio/exploring-workflow-studio.md b/markdown/build-workflows/workflow-studio/exploring-workflow-studio.md index d53fac3200d..50d7a604542 100644 --- a/markdown/build-workflows/workflow-studio/exploring-workflow-studio.md +++ b/markdown/build-workflows/workflow-studio/exploring-workflow-studio.md @@ -130,7 +130,7 @@ If you're trying to determine if a playbook should be a flow instead, start by d - If no, use a flow. Flows use less data storage in your instance. - If your playbook is not triggered very often, keep it as a playbook. Playbooks offer visibility into where you're at in a process, particularly business processes with manual user steps. -You can reference decision tables in flows, subflows, actions, and playbooks. Data streams are not used in flows, subflows, actions, playbooks, or decision tables. To learn more about data streams, see . +You can reference decision tables in flows, subflows, actions, and playbooks. Data streams are not used in flows, subflows, actions, playbooks, or decision tables. To learn more about data streams, see [Data Stream actions and pagination](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/data-stream-actions.md). ## Differences from previous releases diff --git a/markdown/build-workflows/workflow-studio/flow-designer-integrations.md b/markdown/build-workflows/workflow-studio/flow-designer-integrations.md index 09db798a089..871ec9b0c95 100644 --- a/markdown/build-workflows/workflow-studio/flow-designer-integrations.md +++ b/markdown/build-workflows/workflow-studio/flow-designer-integrations.md @@ -39,7 +39,7 @@ App Engine Studio
-Integration Hub +[Integration Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integrationhub.md) @@ -57,7 +57,7 @@ Integration Hub
-Robotic Process Automation \(RPA\) Hub +[Robotic Process Automation \(RPA\) Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/rpa-explore.md) diff --git a/markdown/build-workflows/workflow-studio/flow-edit.md b/markdown/build-workflows/workflow-studio/flow-edit.md index 3c875555c3e..1f2533383d2 100644 --- a/markdown/build-workflows/workflow-studio/flow-edit.md +++ b/markdown/build-workflows/workflow-studio/flow-edit.md @@ -42,7 +42,7 @@ As of the Washington DC release, flows open in a read-only state to protect them While editing a flow, your changes are automatically saved each time you select **Done** to close the configuration options. Each time the flow is saved, the Save indicator icon is updated. -
+
**Change the flow name, description, or roles** @@ -50,7 +50,7 @@ As of the Washington DC release, flows open in a read-only state to protect them In the main header, select **Properties,** enter the values you want into the appropriate fields, then select **Update**.**Note:** You can’t change the application scope of a flow after you’ve saved it. -
+
**To edit the trigger** @@ -58,7 +58,7 @@ In the main header, select **Properties,** enter the values you want into the ap In your flow, select the trigger description, fill in the fields as desired, then select **Done**.**Note:** Modifying triggers can result in the deletion of referenced action configurations. -
+
**To edit an existing action** @@ -66,7 +66,7 @@ In your flow, select the trigger description, fill in the fields as desired, the In your flow, select the action description, fill in the fields as desired, then select **Done**. -
+
**To add a new action** @@ -78,7 +78,7 @@ To add an action at the end of a flow, select the plus icon in the ACTION sectio **Important:** Workflow Studio displays an asterisks character beside any action, flow logic, or subflow that is missing any required field values. Open the action, flow logic, or subflow to add the required field values. -
+
**To undo the last edit** @@ -90,7 +90,7 @@ Select **Undo last action** to revert your last change. \[Omitted image "icon-un **Important:** The undo option is only available during your current user session. Closing the flow tab or the Workflow Studio browser tab ends your current user session and clears out your undo history. -
+
**To redo the last undo** diff --git a/markdown/build-workflows/workflow-studio/flow-execution-details.md b/markdown/build-workflows/workflow-studio/flow-execution-details.md index 5c5d4ee778e..1097a063071 100644 --- a/markdown/build-workflows/workflow-studio/flow-execution-details.md +++ b/markdown/build-workflows/workflow-studio/flow-execution-details.md @@ -145,7 +145,7 @@ The following types of execution details are available. - **Integration Metadata** - View transaction data such as connection and credential used, MID Server used, target host, and payload size. Integration Metadata is only displayed for integration steps and requires a separate Integration Hub subscription. For more information, see Integration steps. + View transaction data such as connection and credential used, MID Server used, target host, and payload size. Integration Metadata is only displayed for integration steps and requires a separate Integration Hub subscription. For more information, see [Integration steps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integration-steps.md). - **Configuration Details** diff --git a/markdown/build-workflows/workflow-studio/flow-logic-dynamic-flow.md b/markdown/build-workflows/workflow-studio/flow-logic-dynamic-flow.md index 41061108bf2..2632930b14d 100644 --- a/markdown/build-workflows/workflow-studio/flow-logic-dynamic-flow.md +++ b/markdown/build-workflows/workflow-studio/flow-logic-dynamic-flow.md @@ -89,7 +89,7 @@ For more information on using Get Flow Outputs, see [Getting started with Dynami - **Use dynamic flows if you have multiple subflows with similar functionality** - Dynamic flows let you compartmentalize your processes by applying a template to handle the inputs of multiple similar subflows. Compartmentalization lets you distinguish between subflows that perform similar functions, such as subflows for IntegrationHub spokes. + Dynamic flows let you compartmentalize your processes by applying a template to handle the inputs of multiple similar subflows. Compartmentalization lets you distinguish between subflows that perform similar functions, such as subflows for [IntegrationHub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integrationhub.md) spokes. - **Ensure dynamically called subflow inputs match template flow inputs** diff --git a/markdown/build-workflows/workflow-studio/flow-triggers.md b/markdown/build-workflows/workflow-studio/flow-triggers.md index 9dc74279a4f..a7a6e2f60d7 100644 --- a/markdown/build-workflows/workflow-studio/flow-triggers.md +++ b/markdown/build-workflows/workflow-studio/flow-triggers.md @@ -79,7 +79,7 @@ Use REST triggers to start a flow after a specific REST API request. |Trigger|Description| |-------|-----------| -|REST API - Asynchronous|Start a flow from an inbound API call or webhook from an external system. Configure the trigger start conditions without having to write or maintain custom code. For more information, see REST API trigger.| +|REST API - Asynchronous|Start a flow from an inbound API call or webhook from an external system. Configure the trigger start conditions without having to write or maintain custom code. For more information, see [REST API trigger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/rest-trigger.md).| ## Scheduled triggers @@ -170,8 +170,8 @@ The following diagram shows how inbound emails are processed by inbound email tr Spokes can have conditional and event-driven external triggers or webhooks that start from third-party applications. The webhooks act as the triggers that provide the data to a flow. For example, when you create a P1-level issue in a third-party issue-tracking application, it updates the incident database record in the ServiceNow instance. To implement this flow, follow these steps: -1. -2. . +1. [Set up a flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/set-up-flow-ihub.md) +2. [Set up external trigger endpoints](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/set-up-external-webhook-endpoints.md). ## Advanced options diff --git a/markdown/build-workflows/workflow-studio/flows.md b/markdown/build-workflows/workflow-studio/flows.md index 731b5dcedcc..5c279cb62fa 100644 --- a/markdown/build-workflows/workflow-studio/flows.md +++ b/markdown/build-workflows/workflow-studio/flows.md @@ -193,7 +193,7 @@ Any general guidelines that apply to flows also apply to [subflows](https://raw. - Set max records on Look Up Records to 1000. - Avoid changing property sn\_flow\_designer.max\_iterations, which defaults to 1000. - For large amounts of data processing, consider batching into smaller batches. - - For bulk imports, consider concurrent imports. + - For bulk imports, consider [concurrent imports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/concurrent-imports.md). - **Use QuickAPI for faster executions \(business rule alternative\)** - QuickAPI executions are much faster, but there is less debugging capability. - Foreground QuickAPI executions run in the user session as the user who called the flow. diff --git a/markdown/build-workflows/workflow-studio/format-decision-table-in-decision-designer.md b/markdown/build-workflows/workflow-studio/format-decision-table-in-decision-designer.md index 38e326c4bc7..6a72ecde6e9 100644 --- a/markdown/build-workflows/workflow-studio/format-decision-table-in-decision-designer.md +++ b/markdown/build-workflows/workflow-studio/format-decision-table-in-decision-designer.md @@ -65,15 +65,15 @@ Role required: admin or decision\_table\_admin 4. Create a filter for an input or result. -
+
Action - + Description -
+
**Create a filter for a Reference type input** @@ -88,7 +88,7 @@ The **Reference** column appears and displays the Reference table. 4. In the **Table** field, select the table you want to reference. For example, `sys_user`. -
+
**Create a filter for a Reference type result** diff --git a/markdown/build-workflows/workflow-studio/generate-group-approvals-domain.md b/markdown/build-workflows/workflow-studio/generate-group-approvals-domain.md index 4bc744b6ffd..80ce3aa254b 100644 --- a/markdown/build-workflows/workflow-studio/generate-group-approvals-domain.md +++ b/markdown/build-workflows/workflow-studio/generate-group-approvals-domain.md @@ -34,7 +34,7 @@ By default, Workflow Studio generates approvals for all group members who can ac 4. For the system property value, enter one of these values. -
+
**true** @@ -42,7 +42,7 @@ By default, Workflow Studio generates approvals for all group members who can ac Generate approvals for all members of the group who have access to the domain of the parent request. Select this option to exclude domain visibility from the approval generation query. For example, generate approvals for users who belong to domains higher in the domain hierarchy. This is the default value. -
+
**false** diff --git a/markdown/build-workflows/workflow-studio/get-connection-info-action-designer.md b/markdown/build-workflows/workflow-studio/get-connection-info-action-designer.md index 32910493fbf..2eac75a9e0b 100644 --- a/markdown/build-workflows/workflow-studio/get-connection-info-action-designer.md +++ b/markdown/build-workflows/workflow-studio/get-connection-info-action-designer.md @@ -16,7 +16,7 @@ breadcrumb: [Steps, Flows, subflows, and actions reference, Flows, subflows, and Provide the connection and credential details from another step, such as a REST step, to other steps in your action. -**Note:** The Get Connection Info step is not available in the base system and requires the subscription to Integration Hub Starter Pack Installer \(com.glide.hub.integrations\) or later. For more information about the ServiceNow® Integration Hub subscription packages, see Integration Hub usage and subscription. After the required plugin is activated, the step is visible under Integrations. +**Note:** The Get Connection Info step is not available in the base system and requires the subscription to Integration Hub Starter Pack Installer \(com.glide.hub.integrations\) or later. For more information about the ServiceNow® Integration Hub subscription packages, see [Integration Hub usage and subscription](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/subscription-usage.md). After the required plugin is activated, the step is visible under Integrations. ## Roles and availability diff --git a/markdown/build-workflows/workflow-studio/getting-started-dynamic-input.md b/markdown/build-workflows/workflow-studio/getting-started-dynamic-input.md index e5de28d1660..946e53e1436 100644 --- a/markdown/build-workflows/workflow-studio/getting-started-dynamic-input.md +++ b/markdown/build-workflows/workflow-studio/getting-started-dynamic-input.md @@ -127,7 +127,7 @@ Role required: action\_designer or admin This data gathering action consists of these elements. -- A REST step to gather table names from the REST [Table API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/c_TableAPI.md) +- A REST step to gather table names from the REST - A script step to construct a JSON payload from the REST step's Response Body - An action output variable named `output` to store table name and value pairs as a JSON document @@ -383,7 +383,7 @@ Role required: action\_designer or admin This data gathering action consists of these elements. -- A REST step to gather fields from the REST [Table API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/c_TableAPI.md) +- A REST step to gather fields from the REST - A script step to construct a JSON payload from the REST step's Response Body - An action output variable named `output` to store field name and value pairs as a JSON document diff --git a/markdown/build-workflows/workflow-studio/getting-started-dynamic-output.md b/markdown/build-workflows/workflow-studio/getting-started-dynamic-output.md index e1e8fb2ba54..fea369be710 100644 --- a/markdown/build-workflows/workflow-studio/getting-started-dynamic-output.md +++ b/markdown/build-workflows/workflow-studio/getting-started-dynamic-output.md @@ -119,7 +119,7 @@ In this task, you create a data gathering action that collects the schema for a - A script step to transform the REST step's JSON Response Body into a dynamic object. The dynamic object consists of JSON name-value pairs, where there is an entry for each field in the table. - An output variable named `output` of type JSON to store the dynamic object. -**Note:** This task re-creates the demo actions that are installed when you Request an Integration Hub plugin for your instance. +**Note:** This task re-creates the demo actions that are installed when you [Request an Integration Hub plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-integrationhub.md) for your instance. ### Procedure @@ -268,7 +268,7 @@ In this task, you create a data gathering action that collects the schema for a - A script step to transform the REST step's JSON Response Body into a dynamic object. The dynamic object consists of a JSON array of objects, where each source record is converted into one object of the array. - An output variable named `output` of type JSON to store the dynamic object. -**Note:** This task re-creates the demo actions that are installed when you Request an Integration Hub plugin for your instance. +**Note:** This task re-creates the demo actions that are installed when you [Request an Integration Hub plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-integrationhub.md) for your instance. ### Procedure diff --git a/markdown/build-workflows/workflow-studio/json-build-step-action-designer.md b/markdown/build-workflows/workflow-studio/json-build-step-action-designer.md index 170854ec29e..542d166713f 100644 --- a/markdown/build-workflows/workflow-studio/json-build-step-action-designer.md +++ b/markdown/build-workflows/workflow-studio/json-build-step-action-designer.md @@ -94,7 +94,7 @@ These outputs appear in the Data panel. You can use them as inputs elsewhere in Data type: **String** - JSON payload as a string. If you want to use the payload as an object, you can use the JSON parser step to parse the string. + JSON payload as a string. If you want to use the payload as an object, you can use the [JSON parser step](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/json-parser-step-action-designer.md) to parse the string. - **Step Status** diff --git a/markdown/build-workflows/workflow-studio/kafka-producer-action-designer.md b/markdown/build-workflows/workflow-studio/kafka-producer-action-designer.md index 5108596be5d..2d7b4a523b9 100644 --- a/markdown/build-workflows/workflow-studio/kafka-producer-action-designer.md +++ b/markdown/build-workflows/workflow-studio/kafka-producer-action-designer.md @@ -84,7 +84,7 @@ Schema -Reference to a schema table. Select a schema from the list. For information on schemas, see .**Note:** The message you're sending in the **Message** field must adhere to the structure of the selected schema. +Reference to a schema table. Select a schema from the list. For information on schemas, see [Schema management in Stream Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/schema-management.md).**Note:** The message you're sending in the **Message** field must adhere to the structure of the selected schema.
diff --git a/markdown/build-workflows/workflow-studio/manage-access-features.md b/markdown/build-workflows/workflow-studio/manage-access-features.md index f4871558b82..2f69017fb1d 100644 --- a/markdown/build-workflows/workflow-studio/manage-access-features.md +++ b/markdown/build-workflows/workflow-studio/manage-access-features.md @@ -46,7 +46,7 @@ Features are elements of the Workflow Studio UI. When feature filtering is turne |Action preferences|Configure action preferences.| |Action Reporting Settings|Configure action execution detail settings.| |Code snippet|Generate a code snippet to call an action. For more information, see [Code snippet](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/flow-design-code-snippet.md).| - |Configure connections|Configure a connection through the Connections dashboard. For more information, see Configure a connection.| + |Configure connections|Configure a connection through the Connections dashboard. For more information, see [Configure a connection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/dashboard-configure-connection.md).| |Copy action|Copy an action to give it a new name and move it to another application scope. For more information, see [Copy an action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/copy-action.md).| |Error Evaluation|Enable actions to catch step failures and continue running. Identify when specific error conditions occur and return your own action status code, status message, and error state. For more information, see [Error Evaluation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/action-error-evaluation.md).| |Executions|View the runtime information about an action from the design environment such as the current state, actions, or steps run, and values produced. For more information, see [Executions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/flow-execution-details.md).| @@ -64,7 +64,7 @@ Features are elements of the Workflow Studio UI. When feature filtering is turne |-------|-----------| |Activate|Activate a flow to make it available to other users. For more information, see [Activate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/flow-activate.md).| |Code snippet|Generate a code snippet to call a flow. For more information, see [Code snippet](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/flow-design-code-snippet.md).| - |Configure connections|Configure a connection through the Connections dashboard. For more information, see Configure a connection.| + |Configure connections|Configure a connection through the Connections dashboard. For more information, see [Configure a connection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/dashboard-configure-connection.md).| |Copy flow|Copy a flow to give it a new name and move it to another application scope. For more information, see [Copy a flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/copy-flow.md).| |Deactivate|Deactivate a flow to make it unavailable to other users.| |Diagramming View|Create and view flows as diagrams. You can see the paths a flow can follow and the connections between elements. For more information, see [Diagramming View](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/flow-diagramming-view.md).| @@ -86,7 +86,7 @@ Features are elements of the Workflow Studio UI. When feature filtering is turne |Feature|Description| |-------|-----------| |Code snippet|Generate a code snippet to call a subflow. For more information, see [Code snippet](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/flow-design-code-snippet.md).| - |Configure connections|Configure a connection through the Connections dashboard. For more information, see Configure a connection.| + |Configure connections|Configure a connection through the Connections dashboard. For more information, see [Configure a connection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/dashboard-configure-connection.md).| |Copy subflow|Copy a subflow to give it a new name and move it to another application scope. For more information, see [Copy a subflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/copy-subflow.md).| |Diagramming View|Create and view subflows as diagrams. You can see the paths a flow can follow and the connections between elements. For more information, see [Diagramming View](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/flow-diagramming-view.md).| |Edit Subflow|Make a subflow editable. For more information, see [Edit a flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/flow-edit.md).| diff --git a/markdown/build-workflows/workflow-studio/modify-decision-table-rules.md b/markdown/build-workflows/workflow-studio/modify-decision-table-rules.md index dbd9564fe52..d41f89881c8 100644 --- a/markdown/build-workflows/workflow-studio/modify-decision-table-rules.md +++ b/markdown/build-workflows/workflow-studio/modify-decision-table-rules.md @@ -130,7 +130,7 @@ Role required: admin, decision\_table\_admin, or delegated developer permissions 4. Reorder the rows using either of the following methods. -
+
**Reorder by changing the Rank number** @@ -142,7 +142,7 @@ Role required: admin, decision\_table\_admin, or delegated developer permissions This method is most effective for reordering rows in large decision tables. -
+
**Reorder by dragging and dropping a row** diff --git a/markdown/build-workflows/workflow-studio/powershell-step-action-designer.md b/markdown/build-workflows/workflow-studio/powershell-step-action-designer.md index fdbfed1ecc1..aadeb80f751 100644 --- a/markdown/build-workflows/workflow-studio/powershell-step-action-designer.md +++ b/markdown/build-workflows/workflow-studio/powershell-step-action-designer.md @@ -164,7 +164,7 @@ Test PowerShell Step -Button to test the configured credential for the PowerShell step. For more information, see Test a credential for the PowerShell step. +Button to test the configured credential for the PowerShell step. For more information, see [Test a credential for the PowerShell step](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/test-credential-powershell.md).
diff --git a/markdown/build-workflows/workflow-studio/process-automation-designer.md b/markdown/build-workflows/workflow-studio/process-automation-designer.md index c1ef4498733..88e99d5e5e2 100644 --- a/markdown/build-workflows/workflow-studio/process-automation-designer.md +++ b/markdown/build-workflows/workflow-studio/process-automation-designer.md @@ -94,19 +94,19 @@ To learn about activating Playbook other applications, see [Activate Playbooks]( |-----------|-----------------| |App Engine Studio|Build playbooks from App Engine Studio.| ||Create basic request and fulfillment apps without code.| -||Create playbooks for Customer Service Management.| -||Create playbooks for Field Service Management.| -||Create playbooks for HR services.| -||Create playbooks for Software Asset Management.| +|[Configure Playbooks for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-playbooks-configuring.md)|Create playbooks for Customer Service Management.| +|[Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/fsm-application-landing-page.md)|Create playbooks for Field Service Management.| +|[HR Service Delivery Playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/playbook-hr.md)|Create playbooks for HR services.| +|[Software Asset Management Guided Experiences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/playbook-entitlementsetup-workspace.md)|Create playbooks for Software Asset Management.| |[Healthcare and Life Sciences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/healthcare-life-sciences/hcls-overview.md)|Create playbooks for Healthcare and Life Science processes.| |[Playbooks for Financial Services Operations applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/playbooks-fso-apps.md)|Create playbooks for Financial Services Operations.| -||Create playbooks for Public Sector Digital Services.| +|[Playbooks for Public Sector Digital Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/playbooks-psds-exploring.md)|Create playbooks for Public Sector Digital Services.| |[Run actions to resolve alert issues in Service Operations Workspace for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/run-alert-remediation.md)|Create playbooks for IT Operations Management.| |[Account onboarding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/acct-lifecycle-events/account-lifecycle-playbook-overview.md)|Create playbooks for Account Lifecycle Events.| |[Onboard Jira to DevOps Change Velocity — Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/create-jira-tool-dev-ops.md)|Create playbooks for IT Service Management.| |[Security Incident Response playbooks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/cj-sir-about-flows.md)|Create playbooks for Security Operations.| |[Working with SPO playbooks in the Source-to-Pay Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/work-playbooks-spo.md)|Create playbooks for Procurement Service Management.| -||Create playbooks for Governance, Risk, and Compliance processes.| +|[Complete publishing checklist and request policy approval](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/complete-publishing-checklist-redlining.md)|Create playbooks for Governance, Risk, and Compliance processes.| - **[Playbook builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/exploring-process-automation-designer.md)** Playbooks is a component in Workflow Studio. Workflow Studio gives you a streamlined way to author, configure, and monitor playbooks, flows, subflows, actions, and decision tables in one place. diff --git a/markdown/build-workflows/workflow-studio/rest-request-action-designer.md b/markdown/build-workflows/workflow-studio/rest-request-action-designer.md index 042a4c42725..e9b1b6247ef 100644 --- a/markdown/build-workflows/workflow-studio/rest-request-action-designer.md +++ b/markdown/build-workflows/workflow-studio/rest-request-action-designer.md @@ -154,8 +154,8 @@ Build Request Option to create the request manually, import an OpenAPI Specification, or import a REST message. - **Manually**: Create action inputs and complete the REST step form manually. -- **From OpenAPI specification**: Import an OpenAPI Specification to generate action inputs and complete the REST step form. For more information, see OpenAPI support in the REST step. -- **From REST Message**: Import a Platform REST message. For more information, see Import a REST message into a REST step. +- **From OpenAPI specification**: Import an OpenAPI Specification to generate action inputs and complete the REST step form. For more information, see [OpenAPI support in the REST step](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/open-api-integration.md). +- **From REST Message**: Import a Platform REST message. For more information, see [Import a REST message into a REST step](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/import-rest-message-step.md).
@@ -364,7 +364,7 @@ By default, the system limits the size of REST responses that are not saved as a ## Parsing a REST response -REST API calls return data in the Response Body. The response body data is usually structured in JSON or XML format. You can use a [Script step](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/javascript-step-action-designer.md) to parse the structured data into variables to use elsewhere in the action or in a flow. There is also an to parse a response body that's in an XML format. +REST API calls return data in the Response Body. The response body data is usually structured in JSON or XML format. You can use a [Script step](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/javascript-step-action-designer.md) to parse the structured data into variables to use elsewhere in the action or in a flow. There is also an [XML parser step](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/xml-parser-step-action-designer.md) to parse a response body that's in an XML format. The general strategy to get extracted data from the response is to do the following. diff --git a/markdown/build-workflows/workflow-studio/rpa-actions.md b/markdown/build-workflows/workflow-studio/rpa-actions.md index c89762b963c..62f3928a967 100644 --- a/markdown/build-workflows/workflow-studio/rpa-actions.md +++ b/markdown/build-workflows/workflow-studio/rpa-actions.md @@ -244,11 +244,11 @@ Stops a bot process. If Graceful Stop is enabled, this action gracefully stops t If this check box is selected, then bot process must stop gracefully. -For more information about stopping a bot process, see . +For more information about stopping a bot process, see [Stop an unattended bot process in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/stop-bot-process.md). -For more information about Graceful stop, see . +For more information about Graceful stop, see [Using Graceful Stop functionality in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/graceful-stop-rpa.md). -For more information about Robot Pool, see . +For more information about Robot Pool, see [Robot pool in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/robot-pool-rpa.md). @@ -356,7 +356,7 @@ Verify HashCode of a Package Version -Verifies the HashCode of a package version in RPA Hub to validate the HashCode of the manually uploaded automation zip file with the associated package version record.For more information about verifying the HashCode of a package version, see . +Verifies the HashCode of a package version in RPA Hub to validate the HashCode of the manually uploaded automation zip file with the associated package version record.For more information about verifying the HashCode of a package version, see [Verify the HashCode of a package version in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/view-hash-code.md). @@ -391,7 +391,7 @@ Import Package Version Attachment Subflow -Imports the package version attachments automatically for a package version. To automatically migrate the package attachment \(automation zip file\) from a lower \(non-production\) to a higher \(production\) environment.For more information about importing a package version attachment in RPA Hub, see . +Imports the package version attachments automatically for a package version. To automatically migrate the package attachment \(automation zip file\) from a lower \(non-production\) to a higher \(production\) environment.For more information about importing a package version attachment in RPA Hub, see [Import a package version attachment in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/import-attachment-package-version.md). diff --git a/markdown/build-workflows/workflow-studio/script-support-complex-data.md b/markdown/build-workflows/workflow-studio/script-support-complex-data.md index e0616df2545..f460b6538bc 100644 --- a/markdown/build-workflows/workflow-studio/script-support-complex-data.md +++ b/markdown/build-workflows/workflow-studio/script-support-complex-data.md @@ -28,7 +28,7 @@ Use script to create complex data when data comes from these sources. Data Stream actions use a parser script to map stream item values to complex object values. When writing a parser script, use JavaScript methods appropriate to the data stream format. For example, use the JSON - Scoped class to parse or encode a JSON data stream. -Parser scripts have access to the data stream input and output objects as well as a targetObject property. See Data Stream actions for more information about parsing a response stream to create complex data. +Parser scripts have access to the data stream input and output objects as well as a targetObject property. See [Data Stream actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/create-data-stream-action.md) for more information about parsing a response stream to create complex data. ## REST step response diff --git a/markdown/build-workflows/workflow-studio/send-notification-action.md b/markdown/build-workflows/workflow-studio/send-notification-action.md index 6270285908a..ced7bfc112f 100644 --- a/markdown/build-workflows/workflow-studio/send-notification-action.md +++ b/markdown/build-workflows/workflow-studio/send-notification-action.md @@ -55,7 +55,7 @@ Use these general guidelines when using the Send Notification action. - **Use a Integration Hub spoke action for other types of notifications** - Use an Integration Hub spoke action to send a notification through an external service such as Microsoft Teams. For a list of available integration spokes and their actions, see . + Use an Integration Hub spoke action to send a notification through an external service such as Microsoft Teams. For a list of available integration spokes and their actions, see [Integration Hub spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/spokes-list.md). **Parent Topic:**[Workflow Studio actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/flow-actions.md) diff --git a/markdown/build-workflows/workflow-studio/set-up-mappings-between-themes.md b/markdown/build-workflows/workflow-studio/set-up-mappings-between-themes.md index 9936aabf447..f02ed864040 100644 --- a/markdown/build-workflows/workflow-studio/set-up-mappings-between-themes.md +++ b/markdown/build-workflows/workflow-studio/set-up-mappings-between-themes.md @@ -32,15 +32,15 @@ The Portal Playbook widget uses a system property **ux\_portal\_theme\_to\_uib\_ 3. Enter values for the following fields. -
+
Field - + Description -
+
**Name** @@ -48,7 +48,7 @@ Description Specify your Service Portal property in the name. Give your system property the name **ux\_portal\_theme\_to\_uib\_theme\_mapping.\[the sys ID of your service portal theme\]**. For example, if you use the La Jolla theme for your Service Portal, it has a sys ID of a7a6e78277002300a6e592718a10617a​. You would enter **ux\_portal\_theme\_to\_uib\_theme\_mapping.a7a6e78277002300a6e592718a10617a​** as the name.​ -
+
**Value** diff --git a/markdown/build-workflows/workflow-studio/sftp-step.md b/markdown/build-workflows/workflow-studio/sftp-step.md index 4a7b67f8405..04eb7395b85 100644 --- a/markdown/build-workflows/workflow-studio/sftp-step.md +++ b/markdown/build-workflows/workflow-studio/sftp-step.md @@ -18,8 +18,8 @@ Create a reusable action to manage files and directories on an SFTP server and t **Note:** -- This step requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). For more information about the ServiceNow® Integration Hub subscription packages, see Integration Hub usage and subscription. After the required plugin is activated, the step is visible under Integrations. -- The SFTP step runs only on a ServiceNow® MID Server with SSH capabilities. Activate the plugin, Integration Hub in Workflow Data Fabric Professional \(com.glide.hub.integrations.professional\) to use the JDBC capability for the MID Server. For more information, see . +- This step requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). For more information about the ServiceNow® Integration Hub subscription packages, see [Integration Hub usage and subscription](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/subscription-usage.md). After the required plugin is activated, the step is visible under Integrations. +- The SFTP step runs only on a ServiceNow® MID Server with SSH capabilities. Activate the plugin, Integration Hub in Workflow Data Fabric Professional \(com.glide.hub.integrations.professional\) to use the JDBC capability for the MID Server. For more information, see [Request an Integration Hub plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-integrationhub.md). - The SFTP step requires a credential record that supports either SSH private key credentials or SSH credentials. This step does not support Windows credentials where the **Use MID Server service account** option is selected. ## Roles and availability diff --git a/markdown/build-workflows/workflow-studio/spokes.md b/markdown/build-workflows/workflow-studio/spokes.md index dc72bf3facb..35b46fe519f 100644 --- a/markdown/build-workflows/workflow-studio/spokes.md +++ b/markdown/build-workflows/workflow-studio/spokes.md @@ -22,16 +22,16 @@ A spoke is a scoped application containing Workflow Studio content dedicated to |-----|-----------|------|-------------| |[Benchmarks Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/benchmarks-actions.md)|Provides read-only actions for the read-only Benchmark Recommendation Evaluator flow.|\[com.sn\_bm\_client.spoke\]|[Benchmarks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/benchmarks-landing.md) application.| |[Connect spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/connect-spoke.md)|Provides actions to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later.|\[com.glide.connect\_v3plus.core.ah\]|ServiceNow AI Platform| -|[Customer Service Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/customer-service-actions.md)|Provides actions for flow designers to use when creating Customer Service Management business processes.|\[com.snc.customer\_service.spoke\]|Customer Service Management application| +|[Customer Service Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/customer-service-actions.md)|Provides actions for flow designers to use when creating Customer Service Management business processes.|\[com.snc.customer\_service.spoke\]|[Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/c_CustomerServiceManagement.md) application| |[External Related Files spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/ext-related-files.md)|The External Related Files spoke stores information about files in third-party systems and helps you manage the information.|\[com.sn.external.files\]|ServiceNow AI Platform| -|[Field Service Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/field-service-actions.md)|Provides actions for flow designers to use when creating Field Service Management business processes.|\[com.snc.field\_service.spoke\]|Field Service Management application| +|[Field Service Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/field-service-actions.md)|Provides actions for flow designers to use when creating Field Service Management business processes.|\[com.snc.field\_service.spoke\]|[Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/fsm-application-landing-page.md) application| |[ITSM spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/itsm-spoke.md)|Provides flow and actions associated with ITSM. Requires the ITSM application suite.|\[com.snc.itsm.spoke\]|[IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_ITServiceManagement.md) application| |[Machine Learning solutions for Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/predictive-intelligence-spoke.md)|Provides actions to make predictions from trained Predictive Intelligence solutions.|\[com.snc.ml\_flowdesigner\]|[Predictive Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/predictive-intelligence.md)| -|[Robotic Process Automation \(RPA\) Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/rpa-actions.md)|Provides RPA actions for flow designers to assign users to attended automation process, add work queue items to queue, update work items, fetch process jobs and execution status of a specific process job, trigger a specific bot process, and unassign users from attended automation process.|\[com.sn\_rpa\_foundation\]|Robotic Process Automation \(RPA\) Hub| +|[Robotic Process Automation \(RPA\) Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/rpa-actions.md)|Provides RPA actions for flow designers to assign users to attended automation process, add work queue items to queue, update work items, fetch process jobs and execution status of a specific process job, trigger a specific bot process, and unassign users from attended automation process.|\[com.sn\_rpa\_foundation\]|[Robotic Process Automation \(RPA\) Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/rpa-explore.md)| |[Security Operations spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/secops-spoke.md)|Provides Security Operations actions for flow designers to manage Security Incident Response flow templates.|\[com.snc.secops.spoke\]|[Security Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/security-operations-landing-page.md) application| |[Visual Task Board \(VTB\) Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/vtb-actions.md)|Provides VTB actions for flow designers to manage the boards, lanes, cards, board members, and assignees.|\[com.glide.ui.vtb.ah\]|ServiceNow AI Platform| -Additional spokes are available with an Integration Hub subscription. To see a list of Integration Hub spokes, see Integration Hub available\\n spokes. For more information about requesting an Integration Hub subscription, see [Request Integration Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-ih-overview.md). +Additional spokes are available with an Integration Hub subscription. To see a list of Integration Hub spokes, see [Integration Hub available\\n spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/spokes-list.md). For more information about requesting an Integration Hub subscription, see [Request Integration Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-ih-overview.md). - **[Benchmarks Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio/benchmarks-actions.md)** Provides read-only actions for the read-only Benchmark Recommendation Evaluator flow. diff --git a/markdown/build-workflows/workflow-studio/subflows.md b/markdown/build-workflows/workflow-studio/subflows.md index 723923624d6..a4d5f7d9a0a 100644 --- a/markdown/build-workflows/workflow-studio/subflows.md +++ b/markdown/build-workflows/workflow-studio/subflows.md @@ -191,7 +191,7 @@ Reasons to use a subflow instead of a flow include: - To configure parallel subflows, launch each subflow without a wait and then use wait for condition to wait for each subflow to be terminal \(complete, error, canceled\) - **Use dynamic flows if you have multiple subflows with similar functionality** - Dynamic flows let you compartmentalize your processes by applying a template to handle the inputs of multiple similar subflows. Compartmentalization lets you distinguish between subflows that perform similar functions, such as subflows for IntegrationHub spokes. + Dynamic flows let you compartmentalize your processes by applying a template to handle the inputs of multiple similar subflows. Compartmentalization lets you distinguish between subflows that perform similar functions, such as subflows for [IntegrationHub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integrationhub.md) spokes. - **Avoid the 10-item limit in the error-handling-process** diff --git a/markdown/conversational-interfaces/advanced-work-assignment/config-extrnlroute-event-payload.md b/markdown/conversational-interfaces/advanced-work-assignment/config-extrnlroute-event-payload.md index 5f0ae3e6ea6..86970477340 100644 --- a/markdown/conversational-interfaces/advanced-work-assignment/config-extrnlroute-event-payload.md +++ b/markdown/conversational-interfaces/advanced-work-assignment/config-extrnlroute-event-payload.md @@ -7,7 +7,7 @@ release: australia product: Advanced Work Assignment classification: advanced-work-assignment topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/advanced-work-assignment/create-payload-extrnl-provider.md b/markdown/conversational-interfaces/advanced-work-assignment/create-payload-extrnl-provider.md index ce1f8f5549f..4b9dbdbc913 100644 --- a/markdown/conversational-interfaces/advanced-work-assignment/create-payload-extrnl-provider.md +++ b/markdown/conversational-interfaces/advanced-work-assignment/create-payload-extrnl-provider.md @@ -7,7 +7,7 @@ release: australia product: Advanced Work Assignment classification: advanced-work-assignment topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/advanced-work-assignment/create-subflow-extrnl-route.md b/markdown/conversational-interfaces/advanced-work-assignment/create-subflow-extrnl-route.md index 1beb4729950..c0b57b7f3cf 100644 --- a/markdown/conversational-interfaces/advanced-work-assignment/create-subflow-extrnl-route.md +++ b/markdown/conversational-interfaces/advanced-work-assignment/create-subflow-extrnl-route.md @@ -7,7 +7,7 @@ release: australia product: Advanced Work Assignment classification: advanced-work-assignment topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/advanced-work-assignment/link-subflow-payload-extrnl.md b/markdown/conversational-interfaces/advanced-work-assignment/link-subflow-payload-extrnl.md index 6d56c205c12..189c3eb80c6 100644 --- a/markdown/conversational-interfaces/advanced-work-assignment/link-subflow-payload-extrnl.md +++ b/markdown/conversational-interfaces/advanced-work-assignment/link-subflow-payload-extrnl.md @@ -7,7 +7,7 @@ release: australia product: Advanced Work Assignment classification: advanced-work-assignment topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configure, Advanced Work Assignment, Manage people and work, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/now-assist-in-virtual-agent/na-va-branding.md b/markdown/conversational-interfaces/now-assist-in-virtual-agent/na-va-branding.md index e55a3691149..cb82ff703f2 100644 --- a/markdown/conversational-interfaces/now-assist-in-virtual-agent/na-va-branding.md +++ b/markdown/conversational-interfaces/now-assist-in-virtual-agent/na-va-branding.md @@ -7,7 +7,7 @@ release: australia product: Now Assist in Virtual Agent classification: now-assist-in-virtual-agent topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configuring assistants overview, Now Assist in Virtual Agent, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/product-support-for-technology/c_ApplicationScopes.md b/markdown/conversational-interfaces/product-support-for-technology/c_ApplicationScopes.md index 1371b0db5d8..c091fc4f260 100644 --- a/markdown/conversational-interfaces/product-support-for-technology/c_ApplicationScopes.md +++ b/markdown/conversational-interfaces/product-support-for-technology/c_ApplicationScopes.md @@ -7,7 +7,7 @@ release: australia product: Product Support for Technology classification: product-support-for-technology topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Installing Proactive Triggers, Proactive Triggers, Manage people and work, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/virtual-agent/conversational-sms-integration-amazon.md b/markdown/conversational-interfaces/virtual-agent/conversational-sms-integration-amazon.md index 5dccfe00848..c938ab7844a 100644 --- a/markdown/conversational-interfaces/virtual-agent/conversational-sms-integration-amazon.md +++ b/markdown/conversational-interfaces/virtual-agent/conversational-sms-integration-amazon.md @@ -7,7 +7,7 @@ release: australia product: Virtual Agent classification: virtual-agent topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/virtual-agent/create-provider-notification.md b/markdown/conversational-interfaces/virtual-agent/create-provider-notification.md index e9e4afdd9b7..0bdab62ed2c 100644 --- a/markdown/conversational-interfaces/virtual-agent/create-provider-notification.md +++ b/markdown/conversational-interfaces/virtual-agent/create-provider-notification.md @@ -7,7 +7,7 @@ release: australia product: Virtual Agent classification: virtual-agent topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Using, Conversational Integration with WhatsApp \(powered by Twilio\), Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/virtual-agent/enable-na-llm-slack.md b/markdown/conversational-interfaces/virtual-agent/enable-na-llm-slack.md index e8b50d2cf0f..f4e38fe1988 100644 --- a/markdown/conversational-interfaces/virtual-agent/enable-na-llm-slack.md +++ b/markdown/conversational-interfaces/virtual-agent/enable-na-llm-slack.md @@ -7,7 +7,7 @@ release: australia product: Virtual Agent classification: virtual-agent topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use Now Assist in VA conversations with Slack, Conversational Integration with Slack, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/virtual-agent/install-conversational-sms-integration-with-amazon.md b/markdown/conversational-interfaces/virtual-agent/install-conversational-sms-integration-with-amazon.md index 46cc5c201a7..b65ef147081 100644 --- a/markdown/conversational-interfaces/virtual-agent/install-conversational-sms-integration-with-amazon.md +++ b/markdown/conversational-interfaces/virtual-agent/install-conversational-sms-integration-with-amazon.md @@ -7,7 +7,7 @@ release: australia product: Virtual Agent classification: virtual-agent topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configure, Conversational SMS Integration with AWS End User Messaging, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/virtual-agent/messg-direct-whatsapp-using.md b/markdown/conversational-interfaces/virtual-agent/messg-direct-whatsapp-using.md index df326a17b31..86bf2ba81ac 100644 --- a/markdown/conversational-interfaces/virtual-agent/messg-direct-whatsapp-using.md +++ b/markdown/conversational-interfaces/virtual-agent/messg-direct-whatsapp-using.md @@ -7,7 +7,7 @@ release: australia product: Virtual Agent classification: virtual-agent topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Conversational Integration with WhatsApp \(WhatsApp Cloud API\), Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/virtual-agent/msteams-synthesized-response.md b/markdown/conversational-interfaces/virtual-agent/msteams-synthesized-response.md index 3fbc48ebcf4..0110465cd32 100644 --- a/markdown/conversational-interfaces/virtual-agent/msteams-synthesized-response.md +++ b/markdown/conversational-interfaces/virtual-agent/msteams-synthesized-response.md @@ -7,7 +7,7 @@ release: australia product: Virtual Agent classification: virtual-agent topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use Now Assist in VA conversations with Teams, Conversational Integration with Microsoft Teams, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/virtual-agent/na-ms-copilot-conversations.md b/markdown/conversational-interfaces/virtual-agent/na-ms-copilot-conversations.md index e541307c031..1e551fe711d 100644 --- a/markdown/conversational-interfaces/virtual-agent/na-ms-copilot-conversations.md +++ b/markdown/conversational-interfaces/virtual-agent/na-ms-copilot-conversations.md @@ -7,7 +7,7 @@ release: australia product: Virtual Agent classification: virtual-agent topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Integrating Now Assist in Virtual Agent with Microsoft Copilot, Use Now Assist in VA conversations with Teams, Conversational Integration with Microsoft Teams, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/virtual-agent/na-va-llm-slack.md b/markdown/conversational-interfaces/virtual-agent/na-va-llm-slack.md index f13e304143d..29e148d6a46 100644 --- a/markdown/conversational-interfaces/virtual-agent/na-va-llm-slack.md +++ b/markdown/conversational-interfaces/virtual-agent/na-va-llm-slack.md @@ -7,7 +7,7 @@ release: australia product: Virtual Agent classification: virtual-agent topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Conversational Integration with Slack, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/virtual-agent/na-va-llm-teams.md b/markdown/conversational-interfaces/virtual-agent/na-va-llm-teams.md index e59aa665422..1737fc83118 100644 --- a/markdown/conversational-interfaces/virtual-agent/na-va-llm-teams.md +++ b/markdown/conversational-interfaces/virtual-agent/na-va-llm-teams.md @@ -7,7 +7,7 @@ release: australia product: Virtual Agent classification: virtual-agent topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Conversational Integration with Microsoft Teams, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/virtual-agent/set-up-sms-integration-on-amazon-web-services.md b/markdown/conversational-interfaces/virtual-agent/set-up-sms-integration-on-amazon-web-services.md index abaa93ffb31..e30ccc70d4c 100644 --- a/markdown/conversational-interfaces/virtual-agent/set-up-sms-integration-on-amazon-web-services.md +++ b/markdown/conversational-interfaces/virtual-agent/set-up-sms-integration-on-amazon-web-services.md @@ -7,7 +7,7 @@ release: australia product: Virtual Agent classification: virtual-agent topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Configure, Conversational SMS Integration with AWS End User Messaging, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/virtual-agent/set-up-sms-integration-on-servicenow-instance.md b/markdown/conversational-interfaces/virtual-agent/set-up-sms-integration-on-servicenow-instance.md index 613242b98ed..479bdc3c4ac 100644 --- a/markdown/conversational-interfaces/virtual-agent/set-up-sms-integration-on-servicenow-instance.md +++ b/markdown/conversational-interfaces/virtual-agent/set-up-sms-integration-on-servicenow-instance.md @@ -7,7 +7,7 @@ release: australia product: Virtual Agent classification: virtual-agent topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Configure, Conversational SMS Integration with AWS End User Messaging, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/virtual-agent/slack-synthesized-response.md b/markdown/conversational-interfaces/virtual-agent/slack-synthesized-response.md index 9a2240af185..a73637454ab 100644 --- a/markdown/conversational-interfaces/virtual-agent/slack-synthesized-response.md +++ b/markdown/conversational-interfaces/virtual-agent/slack-synthesized-response.md @@ -7,7 +7,7 @@ release: australia product: Virtual Agent classification: virtual-agent topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Use Now Assist in VA conversations with Slack, Conversational Integration with Slack, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/virtual-agent/specialized-va-integs-msteams.md b/markdown/conversational-interfaces/virtual-agent/specialized-va-integs-msteams.md index 5268b6afbda..9ea1f85214e 100644 --- a/markdown/conversational-interfaces/virtual-agent/specialized-va-integs-msteams.md +++ b/markdown/conversational-interfaces/virtual-agent/specialized-va-integs-msteams.md @@ -7,7 +7,7 @@ release: australia product: Virtual Agent classification: virtual-agent topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Integrate VA with Teams, Conversational Integration with Microsoft Teams, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces] --- diff --git a/markdown/conversational-interfaces/virtual-agent/using-conversational-sms-integration-with-amazon.md b/markdown/conversational-interfaces/virtual-agent/using-conversational-sms-integration-with-amazon.md index d2255888f20..f049726f16e 100644 --- a/markdown/conversational-interfaces/virtual-agent/using-conversational-sms-integration-with-amazon.md +++ b/markdown/conversational-interfaces/virtual-agent/using-conversational-sms-integration-with-amazon.md @@ -7,7 +7,7 @@ release: australia product: Virtual Agent classification: virtual-agent topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Conversational SMS Integration with AWS End User Messaging, Integrate VA with messaging apps, Integrate VA with other channels, Virtual Agent, Conversational Interfaces] --- diff --git a/markdown/customer-service-management/activate-contextual-email-matching-csm.md b/markdown/customer-service-management/activate-contextual-email-matching-csm.md index 3450e379629..846b18b4e51 100644 --- a/markdown/customer-service-management/activate-contextual-email-matching-csm.md +++ b/markdown/customer-service-management/activate-contextual-email-matching-csm.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/activate-contextual-email-matching-csm.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 keywords: [contextual email matching, Now Assist Skill Kit, CSM, Customer Service Management, email interaction, case matching, generative AI] breadcrumb: [Email Interaction, Email channel, Enable communication channels, Configure, Customer Service Management] diff --git a/markdown/customer-service-management/activate-customer-life-cycle-management-self-service.md b/markdown/customer-service-management/activate-customer-life-cycle-management-self-service.md index 20d80af4f65..55043077778 100644 --- a/markdown/customer-service-management/activate-customer-life-cycle-management-self-service.md +++ b/markdown/customer-service-management/activate-customer-life-cycle-management-self-service.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/activate-customer-life-cycle-management-self-service.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Customer Life Cycle Management Workflows, Product data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/activate-email-summarization-csm.md b/markdown/customer-service-management/activate-email-summarization-csm.md index 6aee5ad63d7..65da6cf55a5 100644 --- a/markdown/customer-service-management/activate-email-summarization-csm.md +++ b/markdown/customer-service-management/activate-email-summarization-csm.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/activate-email-summarization-csm.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 keywords: [email interaction summarization, Now Assist Skill Kit, CSM, Customer Service Management, email interaction, AI summarization, generative AI] breadcrumb: [Email Interaction, Email channel, Enable communication channels, Configure, Customer Service Management] diff --git a/markdown/customer-service-management/add-related-parties-to-a-billing-account.md b/markdown/customer-service-management/add-related-parties-to-a-billing-account.md index e84615c3104..c2fe4baef5b 100644 --- a/markdown/customer-service-management/add-related-parties-to-a-billing-account.md +++ b/markdown/customer-service-management/add-related-parties-to-a-billing-account.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/add-related-parties-to-a-billing-account.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configuring billing accounts, Customer data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/assign-team-member-to-household.md b/markdown/customer-service-management/assign-team-member-to-household.md index af6db7e88f3..2972ed45c06 100644 --- a/markdown/customer-service-management/assign-team-member-to-household.md +++ b/markdown/customer-service-management/assign-team-member-to-household.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/assign-team-member-to-household.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configuring households, Customer data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/configuring-billing-accounts.md b/markdown/customer-service-management/configuring-billing-accounts.md index 173540c51a5..baa60b9f8ef 100644 --- a/markdown/customer-service-management/configuring-billing-accounts.md +++ b/markdown/customer-service-management/configuring-billing-accounts.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/configuring-billing-accounts.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Customer data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/data-classification-for-install-base-management.md b/markdown/customer-service-management/data-classification-for-install-base-management.md index 8901a475de2..ee4874ea279 100644 --- a/markdown/customer-service-management/data-classification-for-install-base-management.md +++ b/markdown/customer-service-management/data-classification-for-install-base-management.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/data-classification-for-install-base-management.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Reference, Customer Service Management] --- diff --git a/markdown/customer-service-management/disconnect_product_inventory_records.md b/markdown/customer-service-management/disconnect_product_inventory_records.md index 11eec8f5683..74a785a826a 100644 --- a/markdown/customer-service-management/disconnect_product_inventory_records.md +++ b/markdown/customer-service-management/disconnect_product_inventory_records.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/disconnect\_product\_inventory\_records.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Product inventory configurations, Customer Life Cycle Management Workflows, Product data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/disconnecting_sold_products.md b/markdown/customer-service-management/disconnecting_sold_products.md index 09c95f54564..38a09a312ac 100644 --- a/markdown/customer-service-management/disconnecting_sold_products.md +++ b/markdown/customer-service-management/disconnecting_sold_products.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/disconnecting\_sold\_products.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Customer Life Cycle Management Workflows, Product data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/enable-custom-tabs-on-workspace-record-pages.md b/markdown/customer-service-management/enable-custom-tabs-on-workspace-record-pages.md index db44fd9fb58..1f8a9877601 100644 --- a/markdown/customer-service-management/enable-custom-tabs-on-workspace-record-pages.md +++ b/markdown/customer-service-management/enable-custom-tabs-on-workspace-record-pages.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/enable-custom-tabs-on-workspace-record-pages.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configure install base, Configure product data, Product data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/granular-roles-and-supported-entities-CAM.md b/markdown/customer-service-management/granular-roles-and-supported-entities-CAM.md index 9f6904c4286..31e68a9eb80 100644 --- a/markdown/customer-service-management/granular-roles-and-supported-entities-CAM.md +++ b/markdown/customer-service-management/granular-roles-and-supported-entities-CAM.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/granular-roles-and-supported-entities-CAM.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configure responsibility access, Configuring customer access management, User management, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/install-billing-account.md b/markdown/customer-service-management/install-billing-account.md index 24b683dc4bb..26d6580a1f8 100644 --- a/markdown/customer-service-management/install-billing-account.md +++ b/markdown/customer-service-management/install-billing-account.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/install-billing-account.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configuring billing accounts, Customer data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/install_base_hierarchy_visualisation.md b/markdown/customer-service-management/install_base_hierarchy_visualisation.md index 0cd2606d388..fb352bbc131 100644 --- a/markdown/customer-service-management/install_base_hierarchy_visualisation.md +++ b/markdown/customer-service-management/install_base_hierarchy_visualisation.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/install\_base\_hierarchy\_visualisation.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Install base items, Configure install base, Configure product data, Product data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/list-of-related-party-configurations.md b/markdown/customer-service-management/list-of-related-party-configurations.md index 5c389d8115d..e42d0b22b80 100644 --- a/markdown/customer-service-management/list-of-related-party-configurations.md +++ b/markdown/customer-service-management/list-of-related-party-configurations.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/list-of-related-party-configurations.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Create related party configurations, Configuring customer access management, User management, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/list-of-reponsibilities-provided-with-base-system.md b/markdown/customer-service-management/list-of-reponsibilities-provided-with-base-system.md index cca42d762e8..02a0fe511f8 100644 --- a/markdown/customer-service-management/list-of-reponsibilities-provided-with-base-system.md +++ b/markdown/customer-service-management/list-of-reponsibilities-provided-with-base-system.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/list-of-reponsibilities-provided-with-base-system.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Create a responsibility definition, Configuring customer access management, User management, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/migration-of-account-manager-responsibility-access.md b/markdown/customer-service-management/migration-of-account-manager-responsibility-access.md index f367936b23f..889ab51ad2e 100644 --- a/markdown/customer-service-management/migration-of-account-manager-responsibility-access.md +++ b/markdown/customer-service-management/migration-of-account-manager-responsibility-access.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/migration-of-account-manager-responsibility-access.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Create related party configurations, Configuring customer access management, User management, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/modify_a_sold_product_to_create_a_quote.md b/markdown/customer-service-management/modify_a_sold_product_to_create_a_quote.md index a3e4721f0da..c3130fd4ea7 100644 --- a/markdown/customer-service-management/modify_a_sold_product_to_create_a_quote.md +++ b/markdown/customer-service-management/modify_a_sold_product_to_create_a_quote.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/modify\_a\_sold\_product\_to\_create\_a\_quote.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Modify a sold product and hierarchy, Customer Life Cycle Management Workflows, Product data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/modify_product_inventory_records.md b/markdown/customer-service-management/modify_product_inventory_records.md index 9d2c4010a6f..ec329d4bd7c 100644 --- a/markdown/customer-service-management/modify_product_inventory_records.md +++ b/markdown/customer-service-management/modify_product_inventory_records.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/modify\_product\_inventory\_records.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Product inventory configurations, Customer Life Cycle Management Workflows, Product data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/modify_product_inventory_records_to_create_a_quote.md b/markdown/customer-service-management/modify_product_inventory_records_to_create_a_quote.md index 1f57ec20b11..a61173f0e95 100644 --- a/markdown/customer-service-management/modify_product_inventory_records_to_create_a_quote.md +++ b/markdown/customer-service-management/modify_product_inventory_records_to_create_a_quote.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/modify\_product\_inventory\_records\_to\_create\_a\_quote.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Modify product inventory records, Product inventory configurations, Customer Life Cycle Management Workflows, Product data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/now-assist-for-csm/activate-now-assist-for-customer-service-management-csm.md b/markdown/customer-service-management/now-assist-for-csm/activate-now-assist-for-customer-service-management-csm.md index e2a5b452ab4..77198f60ecf 100644 --- a/markdown/customer-service-management/now-assist-for-csm/activate-now-assist-for-customer-service-management-csm.md +++ b/markdown/customer-service-management/now-assist-for-csm/activate-now-assist-for-customer-service-management-csm.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for CSM classification: now-assist-for-csm topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configure, Now Assist for CSM, Customer Service Management] --- diff --git a/markdown/customer-service-management/now-assist-for-csm/configure-extended-table-support-for-the-resolution-notes-skill.md b/markdown/customer-service-management/now-assist-for-csm/configure-extended-table-support-for-the-resolution-notes-skill.md index 9cd3e8d49a7..02ce150b1d0 100644 --- a/markdown/customer-service-management/now-assist-for-csm/configure-extended-table-support-for-the-resolution-notes-skill.md +++ b/markdown/customer-service-management/now-assist-for-csm/configure-extended-table-support-for-the-resolution-notes-skill.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for CSM classification: now-assist-for-csm topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Resolution notes generation, Activate Now Assist Skills, Configure, Now Assist for CSM, Customer Service Management] --- diff --git a/markdown/customer-service-management/product_inventory_configurations.md b/markdown/customer-service-management/product_inventory_configurations.md index 9ecbcc34452..eef9010a76b 100644 --- a/markdown/customer-service-management/product_inventory_configurations.md +++ b/markdown/customer-service-management/product_inventory_configurations.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/product\_inventory\_configurations.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Customer Life Cycle Management Workflows, Product data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/quote-management-for-business-location.md b/markdown/customer-service-management/quote-management-for-business-location.md index 3532b7e0e14..3222c70903f 100644 --- a/markdown/customer-service-management/quote-management-for-business-location.md +++ b/markdown/customer-service-management/quote-management-for-business-location.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/quote-management-for-business-location.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Integration with Sales Customer Relationship Management, Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/resume_product_inventory_records.md b/markdown/customer-service-management/resume_product_inventory_records.md index 8f3ded25840..1380c6a113c 100644 --- a/markdown/customer-service-management/resume_product_inventory_records.md +++ b/markdown/customer-service-management/resume_product_inventory_records.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/resume\_product\_inventory\_records.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Product inventory configurations, Customer Life Cycle Management Workflows, Product data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/resuming_sold_products.md b/markdown/customer-service-management/resuming_sold_products.md index 0ba0a275012..151addc4410 100644 --- a/markdown/customer-service-management/resuming_sold_products.md +++ b/markdown/customer-service-management/resuming_sold_products.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/resuming\_sold\_products.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Customer Life Cycle Management Workflows, Product data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/sharing-task-plan-template.md b/markdown/customer-service-management/sharing-task-plan-template.md index 440dcdd3502..1a5d18f2569 100644 --- a/markdown/customer-service-management/sharing-task-plan-template.md +++ b/markdown/customer-service-management/sharing-task-plan-template.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/sharing-task-plan-template.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Task Plan Templates, Case management, Organize agent workspaces, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/smf-data-model-example.md b/markdown/customer-service-management/smf-data-model-example.md index a670975c875..ee568ff22c2 100644 --- a/markdown/customer-service-management/smf-data-model-example.md +++ b/markdown/customer-service-management/smf-data-model-example.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/smf-data-model-example.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Data model, Overview, Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/smf-persona.md b/markdown/customer-service-management/smf-persona.md index 0e5f3b99080..be80ac05e51 100644 --- a/markdown/customer-service-management/smf-persona.md +++ b/markdown/customer-service-management/smf-persona.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/smf-persona.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Overview, Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/supending_sold_products.md b/markdown/customer-service-management/supending_sold_products.md index a9346cf5b13..5fe1dc9c6d5 100644 --- a/markdown/customer-service-management/supending_sold_products.md +++ b/markdown/customer-service-management/supending_sold_products.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/supending\_sold\_products.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Customer Life Cycle Management Workflows, Product data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/suspend_product_inventory_records.md b/markdown/customer-service-management/suspend_product_inventory_records.md index e8f03918aad..67f0c30a37a 100644 --- a/markdown/customer-service-management/suspend_product_inventory_records.md +++ b/markdown/customer-service-management/suspend_product_inventory_records.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/suspend\_product\_inventory\_records.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Product inventory configurations, Customer Life Cycle Management Workflows, Product data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/task_plan_template_configurations.md b/markdown/customer-service-management/task_plan_template_configurations.md index 310776519ef..551803463a1 100644 --- a/markdown/customer-service-management/task_plan_template_configurations.md +++ b/markdown/customer-service-management/task_plan_template_configurations.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/task\_plan\_template\_configurations.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Task Plan Templates, Case management, Organize agent workspaces, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/use-hierarchial-list-view-for-product-inventories.md b/markdown/customer-service-management/use-hierarchial-list-view-for-product-inventories.md index 173f919fe49..16f46573497 100644 --- a/markdown/customer-service-management/use-hierarchial-list-view-for-product-inventories.md +++ b/markdown/customer-service-management/use-hierarchial-list-view-for-product-inventories.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/use-hierarchial-list-view-for-product-inventories.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Product inventory configurations, Customer Life Cycle Management Workflows, Product data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/use-hierarchial-list-view-for-sold-products.md b/markdown/customer-service-management/use-hierarchial-list-view-for-sold-products.md index b4c5713645c..147a35b6c95 100644 --- a/markdown/customer-service-management/use-hierarchial-list-view-for-sold-products.md +++ b/markdown/customer-service-management/use-hierarchial-list-view-for-sold-products.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/use-hierarchial-list-view-for-sold-products.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Sold products, Configure install base, Configure product data, Product data, Set up your environment, Configure, Customer Service Management] --- diff --git a/markdown/customer-service-management/view-product-inventory-information-on-business-portal.md b/markdown/customer-service-management/view-product-inventory-information-on-business-portal.md index 68dd8f67cdb..bbec6f261d7 100644 --- a/markdown/customer-service-management/view-product-inventory-information-on-business-portal.md +++ b/markdown/customer-service-management/view-product-inventory-information-on-business-portal.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/view-product-inventory-information-on-business-portal.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Business Portal, Customer communication, Use, Customer Service Management] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-accessmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-accessmanagement-release-notes.md index 6884a0aa1bf..fc7fd10d2fc 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-accessmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-accessmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-accessmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-accountspayableoperations-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-accountspayableoperations-release-notes.md index 01dd2f57dd3..fb41e718a7d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-accountspayableoperations-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-accountspayableoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-accountspayableoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-activitymanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-activitymanagement-release-notes.md index 1b9aaa44c2c..6190ee773a1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-activitymanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-activitymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-activitymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-adoptionservices-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-adoptionservices-release-notes.md index 2907a033e86..839aedb2e9e 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-adoptionservices-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-adoptionservices-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-adoptionservices-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-advancedaisearchmanagementtools-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-advancedaisearchmanagementtools-release-notes.md index b6f7a2379e3..dd1f508738c 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-advancedaisearchmanagementtools-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-advancedaisearchmanagementtools-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-advancedaisearchmanagementtools-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-advancedapprovalmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-advancedapprovalmanagement-release-notes.md index fa07325ad8e..11d4be4cc5e 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-advancedapprovalmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-advancedapprovalmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-advancedapprovalmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-advancedrisk-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-advancedrisk-release-notes.md index 489a3801817..fdca8b3071f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-advancedrisk-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-advancedrisk-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-advancedrisk-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 19 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-advancedworkassignment-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-advancedworkassignment-release-notes.md index be3f37afdbe..3f98030c119 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-advancedworkassignment-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-advancedworkassignment-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-advancedworkassignment-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-advancedworkassignmentawa-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-advancedworkassignmentawa-release-notes.md index a1bf93154c5..b2dce0dbd1e 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-advancedworkassignmentawa-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-advancedworkassignmentawa-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-advancedworkassignmentawa-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-agentchat-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-agentchat-release-notes.md index befee7dbf0b..1e3d50b8d46 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-agentchat-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-agentchat-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-agentchat-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-agentclientcollector-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-agentclientcollector-release-notes.md index 8b53c823a0a..fdbbfc7e833 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-agentclientcollector-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-agentclientcollector-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-agentclientcollector-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-agentexperienceforcsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-agentexperienceforcsm-release-notes.md index ffad7ee96b5..f030071f346 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-agentexperienceforcsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-agentexperienceforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-agentexperienceforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 21 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-agenticcontactcenterforbanking-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-agenticcontactcenterforbanking-release-notes.md index 31ad72be06f..b0bf23cc330 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-agenticcontactcenterforbanking-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-agenticcontactcenterforbanking-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-agenticcontactcenterforbanking-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-agenticcontactcenterforinsurance-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-agenticcontactcenterforinsurance-release-notes.md index 7b6276ce49c..4bacd3aac27 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-agenticcontactcenterforinsurance-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-agenticcontactcenterforinsurance-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-agenticcontactcenterforinsurance-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-agentworkspaceforhrcasemanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-agentworkspaceforhrcasemanagement-release-notes.md index 91e87223551..6b13346b5ff 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-agentworkspaceforhrcasemanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-agentworkspaceforhrcasemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-agentworkspaceforhrcasemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-agiledevelopment20-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-agiledevelopment20-release-notes.md index da2826b0059..820f6f9edb9 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-agiledevelopment20-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-agiledevelopment20-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-agiledevelopment20-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-aiagentadvisor-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-aiagentadvisor-release-notes.md index 5d93c8824b4..5818a60307a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-aiagentadvisor-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-aiagentadvisor-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-aiagentadvisor-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-aicontroltower-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-aicontroltower-release-notes.md index 3f0a0bbaa93..b39949645d2 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-aicontroltower-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-aicontroltower-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-aicontroltower-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 24 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-aidesktopactions-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-aidesktopactions-release-notes.md index 271f40e567c..8ce63842ffd 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-aidesktopactions-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-aidesktopactions-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-aidesktopactions-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 15 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-aiopsleap-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-aiopsleap-release-notes.md index ccb5cd3503f..2a54775d778 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-aiopsleap-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-aiopsleap-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-aiopsleap-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-airiskandcompliance-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-airiskandcompliance-release-notes.md index 394ced9df26..2fccba54d77 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-airiskandcompliance-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-airiskandcompliance-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-airiskandcompliance-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-aisearch-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-aisearch-release-notes.md index 1841cdfbbe9..86835b064e1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-aisearch-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-aisearch-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-aisearch-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-alumnicenter-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-alumnicenter-release-notes.md index d7c79c116a3..20cc398a267 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-alumnicenter-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-alumnicenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-alumnicenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-analyticsintelligenceandreporting-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-analyticsintelligenceandreporting-release-notes.md index 0504851f24e..9a0f8f8a0b7 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-analyticsintelligenceandreporting-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-analyticsintelligenceandreporting-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-analyticsintelligenceandreporting-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-api-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-api-release-notes.md index 18f719604d9..0ad80dd9477 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-api-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-api-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-api-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 27 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-appenginemanagementcenter-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-appenginemanagementcenter-release-notes.md index 8c54a46e390..bd9f0db9198 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-appenginemanagementcenter-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-appenginemanagementcenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-appenginemanagementcenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-appenginestudio-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-appenginestudio-release-notes.md index d92b9ca9eae..0a4e26e83ed 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-appenginestudio-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-appenginestudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-appenginestudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-applicantcenter-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-applicantcenter-release-notes.md index 6e7161ff62e..f310409b2be 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-applicantcenter-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-applicantcenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-applicantcenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-applicationmanager-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-applicationmanager-release-notes.md index d80244eb0e3..e8b1452746c 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-applicationmanager-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-applicationmanager-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-applicationmanager-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-applicationvulnerabilityresponse-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-applicationvulnerabilityresponse-release-notes.md index 77b13d145c1..fcd44d462bc 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-applicationvulnerabilityresponse-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-applicationvulnerabilityresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-applicationvulnerabilityresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 28 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-assessmentsandsurveys-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-assessmentsandsurveys-release-notes.md index c9b78a12c69..3d973e4a00b 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-assessmentsandsurveys-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-assessmentsandsurveys-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-assessmentsandsurveys-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-assetauditresponse-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-assetauditresponse-release-notes.md index a3973fb3700..f3bdfe14cf1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-assetauditresponse-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-assetauditresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-assetauditresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-auditmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-auditmanagement-release-notes.md index 29b5a7ce309..f9914a924e3 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-auditmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-auditmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-auditmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-authentication-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-authentication-release-notes.md index f880cb9da08..1e53c0dcc07 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-authentication-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-authentication-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-authentication-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-automatedtestframework-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-automatedtestframework-release-notes.md index 48b30f39d3f..5b0380dd1da 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-automatedtestframework-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-automatedtestframework-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-automatedtestframework-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-automationdiscovery-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-automationdiscovery-release-notes.md index a40125b3471..55d3b70f612 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-automationdiscovery-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-automationdiscovery-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-automationdiscovery-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-benchmarks-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-benchmarks-release-notes.md index d56190b5807..5ed7fc4a3e5 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-benchmarks-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-benchmarks-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-benchmarks-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-buildagent-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-buildagent-release-notes.md index 3fececdc496..8b123a68f45 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-buildagent-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-buildagent-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-buildagent-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-businesscontinuitymanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-businesscontinuitymanagement-release-notes.md index 2da990781dd..a30635e5530 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-businesscontinuitymanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-businesscontinuitymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-businesscontinuitymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 16 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-buyinggroup-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-buyinggroup-release-notes.md index 2379a4b7d94..2467bc10350 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-buyinggroup-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-buyinggroup-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-buyinggroup-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-carddatasecurity-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-carddatasecurity-release-notes.md index b70d03ca358..4224b147ccb 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-carddatasecurity-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-carddatasecurity-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-carddatasecurity-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-careerconversations-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-careerconversations-release-notes.md index 3e98fe3646d..ead6c905055 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-careerconversations-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-careerconversations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-careerconversations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-careteammobile-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-careteammobile-release-notes.md index 93abb1e6949..107336b62b0 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-careteammobile-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-careteammobile-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-careteammobile-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-careteamoperationsforbiomed-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-careteamoperationsforbiomed-release-notes.md index 5b81eadbad8..b687b253aac 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-careteamoperationsforbiomed-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-careteamoperationsforbiomed-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-careteamoperationsforbiomed-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-careteamoperationsforenvironmentalservices-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-careteamoperationsforenvironmentalservices-release-notes.md index 12e58da5e5a..2a0be12598a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-careteamoperationsforenvironmentalservices-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-careteamoperationsforenvironmentalservices-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-careteamoperationsforenvironmentalservices-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-careteamoperationsforfacilities-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-careteamoperationsforfacilities-release-notes.md index 7403b78fce3..bb596b3fd07 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-careteamoperationsforfacilities-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-careteamoperationsforfacilities-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-careteamoperationsforfacilities-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-careteamoperationsforhealthcareit-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-careteamoperationsforhealthcareit-release-notes.md index 9a3a96e21ee..c249fb91d57 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-careteamoperationsforhealthcareit-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-careteamoperationsforhealthcareit-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-careteamoperationsforhealthcareit-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-careteamworkmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-careteamworkmanagement-release-notes.md index 3437eb2e151..6affd088599 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-careteamworkmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-careteamworkmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-careteamworkmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-caseandknowledgemanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-caseandknowledgemanagement-release-notes.md index 6eef760817b..710ead70d20 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-caseandknowledgemanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-caseandknowledgemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-caseandknowledgemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-casemanagementforcsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-casemanagementforcsm-release-notes.md index 38f456372a3..502fd7f9246 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-casemanagementforcsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-casemanagementforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-casemanagementforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 15 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-changemanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-changemanagement-release-notes.md index 9c1bb6e32c0..f000b217860 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-changemanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-changemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-changemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-classicworkflow-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-classicworkflow-release-notes.md index c8a80b7fe2d..a2a0b7f73b9 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-classicworkflow-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-classicworkflow-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-classicworkflow-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-cloneadminconsole-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-cloneadminconsole-release-notes.md index 5d6565ee619..0b14a630ca0 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-cloneadminconsole-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-cloneadminconsole-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-cloneadminconsole-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-cloudaccountmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-cloudaccountmanagement-release-notes.md index db4df0d0cf2..7fe887432c5 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-cloudaccountmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-cloudaccountmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-cloudaccountmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-cloudcostmanagement100-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-cloudcostmanagement100-release-notes.md index fa0f3fde481..66e0dd81a4c 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-cloudcostmanagement100-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-cloudcostmanagement100-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-cloudcostmanagement100-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-cloudcostmanagement800-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-cloudcostmanagement800-release-notes.md index c649523ad71..605aaa0a4f2 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-cloudcostmanagement800-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-cloudcostmanagement800-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-cloudcostmanagement800-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-cloudcostmanagement90-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-cloudcostmanagement90-release-notes.md index 814a0174d04..8a6ce931b47 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-cloudcostmanagement90-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-cloudcostmanagement90-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-cloudcostmanagement90-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-cloudexposureview-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-cloudexposureview-release-notes.md index 99cf09d63e5..ed0fabce690 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-cloudexposureview-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-cloudexposureview-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-cloudexposureview-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-codesigning-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-codesigning-release-notes.md index 0b94871b8da..ff5bad66573 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-codesigning-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-codesigning-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-codesigning-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-collaborativeworkmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-collaborativeworkmanagement-release-notes.md index 067956f68da..923d3ab1a61 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-collaborativeworkmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-collaborativeworkmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-collaborativeworkmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 23 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-commoncore-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-commoncore-release-notes.md index 797fd3b81ac..3faf9483860 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-commoncore-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-commoncore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-commoncore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-commongovernanceriskandcompliancefeature-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-commongovernanceriskandcompliancefeature-release-notes.md index e488c0aa645..64e0f1d1264 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-commongovernanceriskandcompliancefeature-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-commongovernanceriskandcompliancefeature-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-commongovernanceriskandcompliancefeature-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-compliancecasemanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-compliancecasemanagement-release-notes.md index 5f6fc18c0d6..05e016ce512 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-compliancecasemanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-compliancecasemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-compliancecasemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-configurableworkspace-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-configurableworkspace-release-notes.md index 56466a81b29..3c2128d1b20 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-configurableworkspace-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-configurableworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-configurableworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-configurationcompliance-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-configurationcompliance-release-notes.md index 30f13e0d4d9..d561a61fdf5 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-configurationcompliance-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-configurationcompliance-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-configurationcompliance-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 25 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-configurationmanagementdatabasecmdb-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-configurationmanagementdatabasecmdb-release-notes.md index 2aef3eb44dd..757604cba48 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-configurationmanagementdatabasecmdb-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-configurationmanagementdatabasecmdb-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-configurationmanagementdatabasecmdb-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 42 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-containervulnerabilityresponse-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-containervulnerabilityresponse-release-notes.md index ff8efeb0354..e59a3f49fd7 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-containervulnerabilityresponse-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-containervulnerabilityresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-containervulnerabilityresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 19 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-contentmanagementsystem-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-contentmanagementsystem-release-notes.md index 2b6bf4164a8..82bf0a067b4 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-contentmanagementsystem-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-contentmanagementsystem-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-contentmanagementsystem-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-continualimprovementmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-continualimprovementmanagement-release-notes.md index 2362be4442c..49a2e8b480a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-continualimprovementmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-continualimprovementmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-continualimprovementmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-continuousauthorizationandmonitoring-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-continuousauthorizationandmonitoring-release-notes.md index 45bc9e1f014..23a2a57aa68 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-continuousauthorizationandmonitoring-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-continuousauthorizationandmonitoring-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-continuousauthorizationandmonitoring-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-contractmanagementpro-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-contractmanagementpro-release-notes.md index 0c05fb3434b..333d6c5b43e 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-contractmanagementpro-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-contractmanagementpro-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-contractmanagementpro-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 18 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-contractmanagementproforlegalservicedelivery-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-contractmanagementproforlegalservicedelivery-release-notes.md index c1562da0e9d..fc18bb3f26a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-contractmanagementproforlegalservicedelivery-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-contractmanagementproforlegalservicedelivery-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-contractmanagementproforlegalservicedelivery-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-conversationimprovementthemes-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-conversationimprovementthemes-release-notes.md index e0af7ba4d01..3d34832f716 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-conversationimprovementthemes-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-conversationimprovementthemes-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-conversationimprovementthemes-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-conversationinsights-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-conversationinsights-release-notes.md index bc122faa40a..2b04ab0d2c1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-conversationinsights-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-conversationinsights-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-conversationinsights-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-corebusinesssuite-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-corebusinesssuite-release-notes.md index cdbc1aec22e..d7c2e03f6cb 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-corebusinesssuite-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-corebusinesssuite-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-corebusinesssuite-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-coreservicenowaiplatform-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-coreservicenowaiplatform-release-notes.md index 2f060f500f6..cf6a345dab5 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-coreservicenowaiplatform-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-coreservicenowaiplatform-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-coreservicenowaiplatform-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-cpq-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-cpq-release-notes.md index 0b116a4fbeb..20b8a4e2af0 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-cpq-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-cpq-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-cpq-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-cpqconfigurator-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-cpqconfigurator-release-notes.md index b1376f3385e..bed1ed8ea5f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-cpqconfigurator-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-cpqconfigurator-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-cpqconfigurator-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-creatorstudio-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-creatorstudio-release-notes.md index 73936697ce9..60587ee9b86 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-creatorstudio-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-creatorstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-creatorstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-customercontractsandentitlements-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-customercontractsandentitlements-release-notes.md index a6983fa3ead..871462d94f4 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-customercontractsandentitlements-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-customercontractsandentitlements-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-customercontractsandentitlements-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-customerengagementsequences-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-customerengagementsequences-release-notes.md index fcb8fb63440..305161597a2 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-customerengagementsequences-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-customerengagementsequences-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-customerengagementsequences-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-customerselfserviceforsalescustomerrelationshipmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-customerselfserviceforsalescustomerrelationshipmanagement-release-notes.md index 76ada718e0d..35525ac2e17 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-customerselfserviceforsalescustomerrelationshipmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-customerselfserviceforsalescustomerrelationshipmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-customerselfserviceforsalescustomerrelationshipmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-customerserviceproblemmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-customerserviceproblemmanagement-release-notes.md index 3d5e02127b0..71f643c87d1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-customerserviceproblemmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-customerserviceproblemmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-customerserviceproblemmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-customersuccessmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-customersuccessmanagement-release-notes.md index a91264cdae8..4a2610a908f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-customersuccessmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-customersuccessmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-customersuccessmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-datacatalog-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-datacatalog-release-notes.md index 769640f7d61..7c2373cdb96 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-datacatalog-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-datacatalog-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-datacatalog-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-datalosspreventionincidentresponse-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-datalosspreventionincidentresponse-release-notes.md index ee19fc47d4a..b10c3ed02cf 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-datalosspreventionincidentresponse-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-datalosspreventionincidentresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-datalosspreventionincidentresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-datamanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-datamanagement-release-notes.md index 7f05b3429fb..58024b0b77b 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-datamanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-datamanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-datamanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-datamanagementforcsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-datamanagementforcsm-release-notes.md index 11d3452220b..56447c583f2 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-datamanagementforcsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-datamanagementforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-datamanagementforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 16 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-dataprivacy-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-dataprivacy-release-notes.md index 7cf5091cd7c..bc83de33400 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-dataprivacy-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-dataprivacy-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-dataprivacy-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-dataproducts-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-dataproducts-release-notes.md index f3f739ef0c3..3ef4cea0a80 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-dataproducts-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-dataproducts-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-dataproducts-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-dataseparation-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-dataseparation-release-notes.md index 897adcffec0..f7bf6db2e18 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-dataseparation-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-dataseparation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-dataseparation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-decisionbuilderinworkflowstudio-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-decisionbuilderinworkflowstudio-release-notes.md index 29b556d74dc..5be57eebf60 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-decisionbuilderinworkflowstudio-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-decisionbuilderinworkflowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-decisionbuilderinworkflowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-decisiontablesinworkflowstudio-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-decisiontablesinworkflowstudio-release-notes.md index 45ae4b5d49b..1aabe42c24f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-decisiontablesinworkflowstudio-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-decisiontablesinworkflowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-decisiontablesinworkflowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-developersandboxes-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-developersandboxes-release-notes.md index ca9e09ed425..3f4928d8a0a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-developersandboxes-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-developersandboxes-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-developersandboxes-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-devopschangevelocity-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-devopschangevelocity-release-notes.md index 5aafe6bb16d..5b73692c513 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-devopschangevelocity-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-devopschangevelocity-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-devopschangevelocity-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 22 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-digitalenduserexperience-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-digitalenduserexperience-release-notes.md index f6b5bd4d6d7..7c6edf9b59d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-digitalenduserexperience-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-digitalenduserexperience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-digitalenduserexperience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 19 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-digitalportfoliomanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-digitalportfoliomanagement-release-notes.md index 09a75e604f7..c16d537efd9 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-digitalportfoliomanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-digitalportfoliomanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-digitalportfoliomanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-digitalportfoliomanagementdpm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-digitalportfoliomanagementdpm-release-notes.md index 5133deeb059..3ef130278f2 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-digitalportfoliomanagementdpm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-digitalportfoliomanagementdpm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-digitalportfoliomanagementdpm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-disputecontentpackforusregulations-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-disputecontentpackforusregulations-release-notes.md index ec23f804c99..ddf71f5b7c6 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-disputecontentpackforusregulations-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-disputecontentpackforusregulations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-disputecontentpackforusregulations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-disputerulescontentpackformastercard-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-disputerulescontentpackformastercard-release-notes.md index cfbd9e89408..1cd07341cf1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-disputerulescontentpackformastercard-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-disputerulescontentpackformastercard-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-disputerulescontentpackformastercard-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-disputerulescontentpackfornacha-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-disputerulescontentpackfornacha-release-notes.md index 5a9232ed740..9bcaf73615d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-disputerulescontentpackfornacha-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-disputerulescontentpackfornacha-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-disputerulescontentpackfornacha-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-disputerulescontentpackforvisa-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-disputerulescontentpackforvisa-release-notes.md index 79d82deb987..92fb8f279b8 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-disputerulescontentpackforvisa-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-disputerulescontentpackforvisa-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-disputerulescontentpackforvisa-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-documentintelligence-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-documentintelligence-release-notes.md index f0acdac5950..8c645b37f05 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-documentintelligence-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-documentintelligence-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-documentintelligence-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-documentservices-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-documentservices-release-notes.md index 8f2a0b3da0a..c42dc22fd1f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-documentservices-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-documentservices-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-documentservices-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-documenttemplates-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-documenttemplates-release-notes.md index 137e8215711..65923c8c494 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-documenttemplates-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-documenttemplates-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-documenttemplates-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-domainseparation-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-domainseparation-release-notes.md index f0ee24078b8..d90be977c6c 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-domainseparation-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-domainseparation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-domainseparation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-dynamictranslation-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-dynamictranslation-release-notes.md index 19d8b0c8e29..c58a88c7776 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-dynamictranslation-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-dynamictranslation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-dynamictranslation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-employeecenter-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-employeecenter-release-notes.md index 1d34ca25674..e08f4124bab 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-employeecenter-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-employeecenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-employeecenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-employeecenterpro-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-employeecenterpro-release-notes.md index dfec0892bbc..0c58ede1543 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-employeecenterpro-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-employeecenterpro-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-employeecenterpro-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-employeerelations-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-employeerelations-release-notes.md index 87d3b7f1d61..48ec1401a46 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-employeerelations-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-employeerelations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-employeerelations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-employeeslate-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-employeeslate-release-notes.md index dc8ebf26c0a..d66bf6ec645 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-employeeslate-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-employeeslate-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-employeeslate-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-encryption-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-encryption-release-notes.md index 9bd4968cbe4..1e47a12320d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-encryption-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-encryption-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-encryption-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-encryptionkeymanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-encryptionkeymanagement-release-notes.md index f37635ea408..8606328d05b 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-encryptionkeymanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-encryptionkeymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-encryptionkeymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-enterprisearchitecture-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-enterprisearchitecture-release-notes.md index 51b615ead5c..7a8beeeabf3 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-enterprisearchitecture-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-enterprisearchitecture-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-enterprisearchitecture-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 30 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-enterprisearchitectureformerlyapplicationportfoliomanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-enterprisearchitectureformerlyapplicationportfoliomanagement-release-notes.md index 4b6e81ee703..40c8441eda6 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-enterprisearchitectureformerlyapplicationportfoliomanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-enterprisearchitectureformerlyapplicationportfoliomanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-enterprisearchitectureformerlyapplicationportfoliomanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-enterpriseassetmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-enterpriseassetmanagement-release-notes.md index 829993d9b23..5e8eb739511 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-enterpriseassetmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-enterpriseassetmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-enterpriseassetmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 21 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-enterpriseservicemanagementfoundation-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-enterpriseservicemanagementfoundation-release-notes.md index e72feee3050..b5cb1ef56cf 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-enterpriseservicemanagementfoundation-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-enterpriseservicemanagementfoundation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-enterpriseservicemanagementfoundation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-erpsemanticmining-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-erpsemanticmining-release-notes.md index 1f608f7a4d0..84b6253826e 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-erpsemanticmining-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-erpsemanticmining-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-erpsemanticmining-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-eventmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-eventmanagement-release-notes.md index a688d07bd44..72029a153cb 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-eventmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-eventmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-eventmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-externalcontentconnectors-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-externalcontentconnectors-release-notes.md index d95dd92575b..45e5baa4a39 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-externalcontentconnectors-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-externalcontentconnectors-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-externalcontentconnectors-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 22 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-fieldservicemanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-fieldservicemanagement-release-notes.md index d638156b3ec..17fa99b1d3a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-fieldservicemanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-fieldservicemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-fieldservicemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 31 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-fieldservicemanagementfortelecommunication-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-fieldservicemanagementfortelecommunication-release-notes.md index b3383d7a9a8..f49f1ab76b5 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-fieldservicemanagementfortelecommunication-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-fieldservicemanagementfortelecommunication-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-fieldservicemanagementfortelecommunication-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-financialservicescardoperations-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-financialservicescardoperations-release-notes.md index 0c793fefc63..8ac88a04758 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-financialservicescardoperations-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-financialservicescardoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-financialservicescardoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-financialservicesoperationscore-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-financialservicesoperationscore-release-notes.md index 7860bfdd304..f5d4f4750f6 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-financialservicesoperationscore-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-financialservicesoperationscore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-financialservicesoperationscore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-financialservicesoperationsintegrationwithmastercard-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-financialservicesoperationsintegrationwithmastercard-release-notes.md index 83641d3b674..a090f716f4a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-financialservicesoperationsintegrationwithmastercard-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-financialservicesoperationsintegrationwithmastercard-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-financialservicesoperationsintegrationwithmastercard-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-financialservicesoperationsintegrationwithverifi-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-financialservicesoperationsintegrationwithverifi-release-notes.md index 574a16242d4..3d6f2636f6b 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-financialservicesoperationsintegrationwithverifi-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-financialservicesoperationsintegrationwithverifi-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-financialservicesoperationsintegrationwithverifi-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-financialservicesoperationsintegrationwithvisa-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-financialservicesoperationsintegrationwithvisa-release-notes.md index ec39047cd8f..7f102e5a44f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-financialservicesoperationsintegrationwithvisa-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-financialservicesoperationsintegrationwithvisa-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-financialservicesoperationsintegrationwithvisa-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-flowssubflowsandactions-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-flowssubflowsandactions-release-notes.md index 6c7071b0e7f..e64c39ee148 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-flowssubflowsandactions-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-flowssubflowsandactions-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-flowssubflowsandactions-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-flowssubflowsandactionsinworkflowstudio-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-flowssubflowsandactionsinworkflowstudio-release-notes.md index 79dd163ccb2..77234790072 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-flowssubflowsandactionsinworkflowstudio-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-flowssubflowsandactionsinworkflowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-flowssubflowsandactionsinworkflowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-generativeaicontroller-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-generativeaicontroller-release-notes.md index 352dab7e32f..e68019958b9 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-generativeaicontroller-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-generativeaicontroller-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-generativeaicontroller-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-goalframework-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-goalframework-release-notes.md index e753b6433f3..3046bc09c53 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-goalframework-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-goalframework-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-goalframework-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-goalframeworkforspm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-goalframeworkforspm-release-notes.md index 120b97cac59..d51fd7e050d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-goalframeworkforspm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-goalframeworkforspm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-goalframeworkforspm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-hardwareassetmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-hardwareassetmanagement-release-notes.md index e9053f2aefa..df6fdb55903 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-hardwareassetmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-hardwareassetmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-hardwareassetmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 15 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-hardwareassetmanagement1100-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-hardwareassetmanagement1100-release-notes.md index 7a600922552..e2c82498ce2 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-hardwareassetmanagement1100-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-hardwareassetmanagement1100-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-hardwareassetmanagement1100-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-healthcareandlifesciencesservicemanagementcore-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-healthcareandlifesciencesservicemanagementcore-release-notes.md index 1423cfa445b..810551a45b2 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-healthcareandlifesciencesservicemanagementcore-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-healthcareandlifesciencesservicemanagementcore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-healthcareandlifesciencesservicemanagementcore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-healthcarecomputerizedmaintenancemanagementsystem-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-healthcarecomputerizedmaintenancemanagementsystem-release-notes.md index bf9f547d8a6..ab3208391e8 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-healthcarecomputerizedmaintenancemanagementsystem-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-healthcarecomputerizedmaintenancemanagementsystem-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-healthcarecomputerizedmaintenancemanagementsystem-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-healthcareoperationscore-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-healthcareoperationscore-release-notes.md index a0ebb25e0b6..147844604fc 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-healthcareoperationscore-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-healthcareoperationscore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-healthcareoperationscore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-healthloganalytics-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-healthloganalytics-release-notes.md index 90b1267a9af..ed1bd6ceefd 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-healthloganalytics-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-healthloganalytics-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-healthloganalytics-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-hermesmessagingservice-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-hermesmessagingservice-release-notes.md index 2c256b6637b..bd019d494c8 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-hermesmessagingservice-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-hermesmessagingservice-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-hermesmessagingservice-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-hiring-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-hiring-release-notes.md index 9fc2765976e..af567551d57 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-hiring-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-hiring-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-hiring-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-hrmultiinstanceintegration-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-hrmultiinstanceintegration-release-notes.md index 52bb107acbd..c77a2632edb 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-hrmultiinstanceintegration-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-hrmultiinstanceintegration-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-hrmultiinstanceintegration-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-hrservicedeliveryforhealthcare-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-hrservicedeliveryforhealthcare-release-notes.md index 9ae1f706692..65197fc3ad1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-hrservicedeliveryforhealthcare-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-hrservicedeliveryforhealthcare-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-hrservicedeliveryforhealthcare-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-hrservicedeliveryintegrationwithaccuratebackgroundservice-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-hrservicedeliveryintegrationwithaccuratebackgroundservice-release-notes.md index bbae5b67b1d..062ce0fc44e 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-hrservicedeliveryintegrationwithaccuratebackgroundservice-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-hrservicedeliveryintegrationwithaccuratebackgroundservice-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-hrservicedeliveryintegrationwithaccuratebackgroundservice-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-hrservicedeliveryintegrationwithfirstadvantageservice-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-hrservicedeliveryintegrationwithfirstadvantageservice-release-notes.md index 014d364cadc..930a4054265 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-hrservicedeliveryintegrationwithfirstadvantageservice-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-hrservicedeliveryintegrationwithfirstadvantageservice-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-hrservicedeliveryintegrationwithfirstadvantageservice-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-hrservicedeliveryintegrationwithsterlingtalentsolutionsservice-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-hrservicedeliveryintegrationwithsterlingtalentsolutionsservice-release-notes.md index d195e0b33b2..57669a7a474 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-hrservicedeliveryintegrationwithsterlingtalentsolutionsservice-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-hrservicedeliveryintegrationwithsterlingtalentsolutionsservice-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-hrservicedeliveryintegrationwithsterlingtalentsolutionsservice-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-identity-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-identity-release-notes.md index a081b91d29e..bdc464d6f59 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-identity-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-identity-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-identity-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-impact-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-impact-release-notes.md index 0adbefc6714..79139e47681 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-impact-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-impact-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-impact-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 26 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-importandexport-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-importandexport-release-notes.md index fcadc570bfc..fba1abeae40 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-importandexport-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-importandexport-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-importandexport-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-incidentmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-incidentmanagement-release-notes.md index 157c4b99ddc..c11b69ff41f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-incidentmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-incidentmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-incidentmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-individuallifeclaims-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-individuallifeclaims-release-notes.md index 539b46336a2..8574c93ce22 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-individuallifeclaims-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-individuallifeclaims-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-individuallifeclaims-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-industrialconnectedworkforcecore-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-industrialconnectedworkforcecore-release-notes.md index 92303e222c1..dc9aa60d0a7 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-industrialconnectedworkforcecore-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-industrialconnectedworkforcecore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-industrialconnectedworkforcecore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-industrialconnectedworkforcemobileexperience-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-industrialconnectedworkforcemobileexperience-release-notes.md index 42472c686b0..acc3f251f9b 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-industrialconnectedworkforcemobileexperience-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-industrialconnectedworkforcemobileexperience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-industrialconnectedworkforcemobileexperience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-industrialguidedtasks-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-industrialguidedtasks-release-notes.md index 1bb2c2e4770..7cef62aa523 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-industrialguidedtasks-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-industrialguidedtasks-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-industrialguidedtasks-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-industrialprocessmanager-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-industrialprocessmanager-release-notes.md index a97e52d60cb..be2244fbf7d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-industrialprocessmanager-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-industrialprocessmanager-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-industrialprocessmanager-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-industrialstandards-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-industrialstandards-release-notes.md index c4a71a74602..c13b7ef307d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-industrialstandards-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-industrialstandards-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-industrialstandards-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-instancedatareplication-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-instancedatareplication-release-notes.md index 10b595bb967..860c198ba0f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-instancedatareplication-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-instancedatareplication-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-instancedatareplication-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-instancescan-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-instancescan-release-notes.md index 9844e9e0164..3253fcc4bd6 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-instancescan-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-instancescan-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-instancescan-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-insuranceclaims-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-insuranceclaims-release-notes.md index 0262df38643..84d7163b8d8 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-insuranceclaims-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-insuranceclaims-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-insuranceclaims-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-insuranceclaimscore-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-insuranceclaimscore-release-notes.md index 18ed178d54a..7a350e3c473 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-insuranceclaimscore-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-insuranceclaimscore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-insuranceclaimscore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-integrationhub-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-integrationhub-release-notes.md index 5741be21965..8f5b7d3fbd0 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-integrationhub-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-integrationhub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-integrationhub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 15 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-intelligenceforcsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-intelligenceforcsm-release-notes.md index b22639a009f..616fe0bc42d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-intelligenceforcsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-intelligenceforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-intelligenceforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 15 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-interviewmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-interviewmanagement-release-notes.md index 26da917a49a..5416e4c0f66 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-interviewmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-interviewmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-interviewmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-itomaiops-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-itomaiops-release-notes.md index 0baac1c1a82..b1fd4fd1a22 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-itomaiops-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-itomaiops-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-itomaiops-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 18 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-itomcloudaccelerate-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-itomcloudaccelerate-release-notes.md index 7caa2260504..db02bf7f7a2 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-itomcloudaccelerate-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-itomcloudaccelerate-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-itomcloudaccelerate-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-itomoptimization-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-itomoptimization-release-notes.md index c2973399e3f..5f1dcb0fda0 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-itomoptimization-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-itomoptimization-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-itomoptimization-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-itomvisibility-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-itomvisibility-release-notes.md index e22ec6864d9..96055f7360b 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-itomvisibility-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-itomvisibility-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-itomvisibility-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 24 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-itservicemanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-itservicemanagement-release-notes.md index 733c35a525e..8c0239d0ec3 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-itservicemanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-itservicemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-itservicemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-itsmmobileagent-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-itsmmobileagent-release-notes.md index ce759357dc4..c13ca18db7d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-itsmmobileagent-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-itsmmobileagent-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-itsmmobileagent-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-itsmpredictiveintelligenceworkbench-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-itsmpredictiveintelligenceworkbench-release-notes.md index 6e4b0c45fae..9d8a679818b 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-itsmpredictiveintelligenceworkbench-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-itsmpredictiveintelligenceworkbench-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-itsmpredictiveintelligenceworkbench-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-itsmsuccessdashboard-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-itsmsuccessdashboard-release-notes.md index 28529a21772..36f3d13f524 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-itsmsuccessdashboard-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-itsmsuccessdashboard-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-itsmsuccessdashboard-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-journeydesigner-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-journeydesigner-release-notes.md index f3cfbb135fc..6b31e58edcc 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-journeydesigner-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-journeydesigner-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-journeydesigner-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-keymanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-keymanagement-release-notes.md index c65a9a72dc3..9bc5818b870 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-keymanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-keymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-keymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-knowledgecenter-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-knowledgecenter-release-notes.md index fb3d791cfa3..af5f048a42a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-knowledgecenter-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-knowledgecenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-knowledgecenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-knowledgegraph-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-knowledgegraph-release-notes.md index 52e665cf899..d60ed23baac 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-knowledgegraph-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-knowledgegraph-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-knowledgegraph-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-knowledgemanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-knowledgemanagement-release-notes.md index e7d75831b4e..ef20bbed675 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-knowledgemanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-knowledgemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-knowledgemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-leaderhub-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-leaderhub-release-notes.md index 6a4523cbd20..d3a28c0637c 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-leaderhub-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-leaderhub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-leaderhub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-leadmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-leadmanagement-release-notes.md index 43f357c1f90..fb04b3a32c5 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-leadmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-leadmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-leadmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-leadtocashprocessmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-leadtocashprocessmanagement-release-notes.md index 98d78e1e4fb..9169e98574b 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-leadtocashprocessmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-leadtocashprocessmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-leadtocashprocessmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-learningposts-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-learningposts-release-notes.md index 1d15e420b57..eb1fbed7c92 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-learningposts-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-learningposts-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-learningposts-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-legacyapplicationmanager-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-legacyapplicationmanager-release-notes.md index a36edb27969..f3e5f10c043 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-legacyapplicationmanager-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-legacyapplicationmanager-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-legacyapplicationmanager-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-legacystudio-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-legacystudio-release-notes.md index 8414c140dd9..cda6815d63c 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-legacystudio-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-legacystudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-legacystudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-legalconflictofinterest-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-legalconflictofinterest-release-notes.md index 99ad57ff12e..492790c416f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-legalconflictofinterest-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-legalconflictofinterest-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-legalconflictofinterest-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-legalholdnotification-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-legalholdnotification-release-notes.md index 6b0215dacd5..8cf5df588d1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-legalholdnotification-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-legalholdnotification-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-legalholdnotification-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-legalmattermanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-legalmattermanagement-release-notes.md index d40d48f9948..7881f590340 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-legalmattermanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-legalmattermanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-legalmattermanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-legalrequestmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-legalrequestmanagement-release-notes.md index 8da50305759..02b24f46c78 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-legalrequestmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-legalrequestmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-legalrequestmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-legalvirtualagentconversations-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-legalvirtualagentconversations-release-notes.md index 157ba104ef6..fa3dcb9e64a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-legalvirtualagentconversations-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-legalvirtualagentconversations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-legalvirtualagentconversations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-lifecycleevents-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-lifecycleevents-release-notes.md index 42f58196088..5a71f5e08c2 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-lifecycleevents-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-lifecycleevents-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-lifecycleevents-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-listeningposts-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-listeningposts-release-notes.md index 7e8ff8517d5..0211775893a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-listeningposts-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-listeningposts-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-listeningposts-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-localizationframework-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-localizationframework-release-notes.md index 2af95dbdcc5..f9fda8e160f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-localizationframework-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-localizationframework-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-localizationframework-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-localizationworkspace-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-localizationworkspace-release-notes.md index 413acbe206f..9fe4a3019ba 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-localizationworkspace-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-localizationworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-localizationworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-managerhub-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-managerhub-release-notes.md index bb3cc701baa..f6e4daf5c8f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-managerhub-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-managerhub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-managerhub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-manufacturingcommercialoperations-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-manufacturingcommercialoperations-release-notes.md index f355aec556e..b1ada298fea 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-manufacturingcommercialoperations-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-manufacturingcommercialoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-manufacturingcommercialoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-mastercardspoke-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-mastercardspoke-release-notes.md index 40c32fe23d0..4c2331a2332 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-mastercardspoke-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-mastercardspoke-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-mastercardspoke-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-mcpserverconsole-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-mcpserverconsole-release-notes.md index 93bc74f83ee..0c4a2a3eca2 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-mcpserverconsole-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-mcpserverconsole-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-mcpserverconsole-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-mentoring-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-mentoring-release-notes.md index 82235eb87e6..9c9fa5c8903 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-mentoring-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-mentoring-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-mentoring-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-microsoftazuredevopsintegrationforagiledevelopment-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-microsoftazuredevopsintegrationforagiledevelopment-release-notes.md index 877ffb9ae19..0782c213095 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-microsoftazuredevopsintegrationforagiledevelopment-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-microsoftazuredevopsintegrationforagiledevelopment-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-microsoftazuredevopsintegrationforagiledevelopment-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-midserver-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-midserver-release-notes.md index eed8b5a631d..56e194421e9 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-midserver-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-midserver-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-midserver-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-mobileplatform-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-mobileplatform-release-notes.md index a7cf8cb2296..7978e70ee95 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-mobileplatform-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-mobileplatform-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-mobileplatform-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 19 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-modelriskmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-modelriskmanagement-release-notes.md index 8f4f6249e22..dc8e2bab9f3 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-modelriskmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-modelriskmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-modelriskmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nextexperience-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nextexperience-release-notes.md index 1e526bd3ebb..95e65310f39 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nextexperience-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nextexperience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nextexperience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nextexperiencecomponents-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nextexperiencecomponents-release-notes.md index 0d965b544b7..655f4006e43 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nextexperiencecomponents-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nextexperiencecomponents-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nextexperiencecomponents-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 22 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nextexperiencedevelopernedtools-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nextexperiencedevelopernedtools-release-notes.md index 7fed1366fa4..da06239c6eb 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nextexperiencedevelopernedtools-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nextexperiencedevelopernedtools-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nextexperiencedevelopernedtools-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-notifications-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-notifications-release-notes.md index d77b439bc21..3b8223d4c30 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-notifications-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-notifications-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-notifications-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-notify-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-notify-release-notes.md index 82fca26c348..25241bea41a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-notify-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-notify-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-notify-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassist-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassist-release-notes.md index 0f775105a17..545ef9b1766 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassist-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassist-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassist-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 45 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistaiagents-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistaiagents-release-notes.md index 849f20e1db0..f7bc7d86d0b 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistaiagents-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistaiagents-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistaiagents-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistanalytics-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistanalytics-release-notes.md index fb9491174b1..b65edc17c22 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistanalytics-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistanalytics-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistanalytics-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistcenter-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistcenter-release-notes.md index 648af37b5d3..4baa01db363 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistcenter-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistcenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistcenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforappengine-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforappengine-release-notes.md index 900a2ecf6ba..970c0baebff 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforappengine-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforappengine-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforappengine-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcmdb-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcmdb-release-notes.md index bc3307c79fd..93f5da059c0 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcmdb-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcmdb-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforcmdb-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcollaborativeworkmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcollaborativeworkmanagement-release-notes.md index f379a2d908e..cd7eaffbbec 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcollaborativeworkmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcollaborativeworkmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforcollaborativeworkmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcollaborativeworkmanagementcwm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcollaborativeworkmanagementcwm-release-notes.md index b820dedcae5..cc781d79b2e 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcollaborativeworkmanagementcwm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcollaborativeworkmanagementcwm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforcollaborativeworkmanagementcwm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforconfigurationmanagementdatabasecmdb-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforconfigurationmanagementdatabasecmdb-release-notes.md index d0c3d194e27..140b0b5c8dc 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforconfigurationmanagementdatabasecmdb-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforconfigurationmanagementdatabasecmdb-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforconfigurationmanagementdatabasecmdb-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforconfigurepricequotecpq-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforconfigurepricequotecpq-release-notes.md index 56190ebc1a6..dccea62a9f9 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforconfigurepricequotecpq-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforconfigurepricequotecpq-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforconfigurepricequotecpq-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcreator-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcreator-release-notes.md index 19c5a5c1764..752091a87ee 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcreator-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcreator-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforcreator-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 24 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcustomerservicemanagementcsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcustomerservicemanagementcsm-release-notes.md index 5a848bacdaf..8c71786f0a1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcustomerservicemanagementcsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforcustomerservicemanagementcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforcustomerservicemanagementcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 25 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforemployeecenterpro-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforemployeecenterpro-release-notes.md index 9f452190fcd..f1a1065f387 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforemployeecenterpro-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforemployeecenterpro-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforemployeecenterpro-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforenterprisearchitectureea-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforenterprisearchitectureea-release-notes.md index a5f7f6f9f6d..a7b24e71028 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforenterprisearchitectureea-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforenterprisearchitectureea-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforenterprisearchitectureea-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforfieldservicemanagementfsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforfieldservicemanagementfsm-release-notes.md index 7e277dfa91a..ee9e066b0ab 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforfieldservicemanagementfsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforfieldservicemanagementfsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforfieldservicemanagementfsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforfinancialservicesoperationsfso-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforfinancialservicesoperationsfso-release-notes.md index c0f230ec3a1..1af42bc74ea 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforfinancialservicesoperationsfso-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforfinancialservicesoperationsfso-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforfinancialservicesoperationsfso-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforfsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforfsm-release-notes.md index 7a2c397e4e7..136dafb0362 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforfsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforfsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforfsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforhardwareassetmanagementham-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforhardwareassetmanagementham-release-notes.md index 2c21ff4bf91..acf64a4f80f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforhardwareassetmanagementham-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforhardwareassetmanagementham-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforhardwareassetmanagementham-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforhrservicedeliveryhrsd-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforhrservicedeliveryhrsd-release-notes.md index ca4465dbb5d..6a0b27b27c8 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforhrservicedeliveryhrsd-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforhrservicedeliveryhrsd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforhrservicedeliveryhrsd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 16 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforitoperationsmanagementitom-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforitoperationsmanagementitom-release-notes.md index 83eefb8f271..af6547f7765 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforitoperationsmanagementitom-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforitoperationsmanagementitom-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforitoperationsmanagementitom-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 18 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforitservicemanagementitsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforitservicemanagementitsm-release-notes.md index 51a46467936..9de369c875b 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforitservicemanagementitsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforitservicemanagementitsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforitservicemanagementitsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 44 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforlegalservicedeliverylsd-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforlegalservicedeliverylsd-release-notes.md index 64ec7b14338..54f4dbc0cfe 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforlegalservicedeliverylsd-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforlegalservicedeliverylsd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforlegalservicedeliverylsd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistformanufacturingcommercialoperationsmco-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistformanufacturingcommercialoperationsmco-release-notes.md index e67061e132a..cae52de1702 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistformanufacturingcommercialoperationsmco-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistformanufacturingcommercialoperationsmco-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistformanufacturingcommercialoperationsmco-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforoperationalsustainabilitymanagementmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforoperationalsustainabilitymanagementmanagement-release-notes.md index 8477c73da20..40e24995352 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforoperationalsustainabilitymanagementmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforoperationalsustainabilitymanagementmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforoperationalsustainabilitymanagementmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforoperationaltechnologyservicemanagementotsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforoperationaltechnologyservicemanagementotsm-release-notes.md index 390edb2987d..56122f18719 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforoperationaltechnologyservicemanagementotsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforoperationaltechnologyservicemanagementotsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforoperationaltechnologyservicemanagementotsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforordermanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforordermanagement-release-notes.md index ff336d18dc7..2766fdc70fb 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforordermanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforordermanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforordermanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforretailservicemanagementrsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforretailservicemanagementrsm-release-notes.md index 1de03645513..9b45812cfb5 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforretailservicemanagementrsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforretailservicemanagementrsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforretailservicemanagementrsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsalescrmfortelecommunications-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsalescrmfortelecommunications-release-notes.md index 3e2fbcb29e3..66733c5b25b 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsalescrmfortelecommunications-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsalescrmfortelecommunications-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforsalescrmfortelecommunications-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsalesforceautomationsfa-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsalesforceautomationsfa-release-notes.md index c6be60837cf..265cc59ca7d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsalesforceautomationsfa-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsalesforceautomationsfa-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforsalesforceautomationsfa-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsecurityincidentresponse-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsecurityincidentresponse-release-notes.md index 297119ddf4b..420875b4c1c 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsecurityincidentresponse-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsecurityincidentresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforsecurityincidentresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsecurityincidentresponsesir-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsecurityincidentresponsesir-release-notes.md index 093e802fc7e..b928afdcac5 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsecurityincidentresponsesir-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsecurityincidentresponsesir-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforsecurityincidentresponsesir-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsecurityoperations-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsecurityoperations-release-notes.md index b98a8d33269..cd06e81e5bf 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsecurityoperations-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsecurityoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforsecurityoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsoftwareassetmanagementsam-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsoftwareassetmanagementsam-release-notes.md index 4f3cbb0f8cc..efb5b5573ab 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsoftwareassetmanagementsam-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsoftwareassetmanagementsam-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforsoftwareassetmanagementsam-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsourcetopayoperations-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsourcetopayoperations-release-notes.md index 80c99b82c60..da9a1b80d51 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsourcetopayoperations-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforsourcetopayoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforsourcetopayoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforstrategicportfoliomanagementspm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforstrategicportfoliomanagementspm-release-notes.md index 46e312574f7..99ee34adcaf 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforstrategicportfoliomanagementspm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforstrategicportfoliomanagementspm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforstrategicportfoliomanagementspm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistfortelecommunicationsmediaandtechnologytmt-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistfortelecommunicationsmediaandtechnologytmt-release-notes.md index 63c10e1ff87..6b1a9d6142f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistfortelecommunicationsmediaandtechnologytmt-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistfortelecommunicationsmediaandtechnologytmt-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistfortelecommunicationsmediaandtechnologytmt-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 16 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforthirdpartyriskmanagementtprm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforthirdpartyriskmanagementtprm-release-notes.md index 3eeae80c239..8ca51153361 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforthirdpartyriskmanagementtprm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforthirdpartyriskmanagementtprm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforthirdpartyriskmanagementtprm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforvault-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforvault-release-notes.md index 3de2a97a4c0..c76d71f2622 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforvault-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforvault-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforvault-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforvulnerabilityresponse-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforvulnerabilityresponse-release-notes.md index bf1288fdd3b..fa05911d038 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforvulnerabilityresponse-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforvulnerabilityresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforvulnerabilityresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforworkplaceservicedeliverywsd-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforworkplaceservicedeliverywsd-release-notes.md index 79b27830449..a6df49a2de2 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforworkplaceservicedeliverywsd-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforworkplaceservicedeliverywsd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforworkplaceservicedeliverywsd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforzerocopyconnector-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforzerocopyconnector-release-notes.md index 0cb125ccb30..d1a29cb6155 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistforzerocopyconnector-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistforzerocopyconnector-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistforzerocopyconnector-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistinaisearch-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistinaisearch-release-notes.md index a3faae5279f..db4347989b5 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistinaisearch-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistinaisearch-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistinaisearch-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistincontractmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistincontractmanagement-release-notes.md index 73a926d2e1e..a14b9721b02 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistincontractmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistincontractmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistincontractmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 18 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistindocumentintelligence-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistindocumentintelligence-release-notes.md index ab5f7bbc09a..d9cfb01a5bd 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistindocumentintelligence-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistindocumentintelligence-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistindocumentintelligence-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistinplatformanalytics-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistinplatformanalytics-release-notes.md index 37fc45f51bc..8743baca7ec 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistinplatformanalytics-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistinplatformanalytics-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistinplatformanalytics-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 16 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistinvirtualagent-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistinvirtualagent-release-notes.md index 0fe4ad0d0f6..bdd7112ad9f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistinvirtualagent-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistinvirtualagent-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistinvirtualagent-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 62 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowassistskillkit-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowassistskillkit-release-notes.md index cac70f3930d..8efc9d895f8 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowassistskillkit-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowassistskillkit-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowassistskillkit-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-nowmobile-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-nowmobile-release-notes.md index 3726fa8b910..88d4d494e99 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-nowmobile-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-nowmobile-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-nowmobile-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-oncallscheduling-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-oncallscheduling-release-notes.md index f0b697a30d7..54524a86114 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-oncallscheduling-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-oncallscheduling-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-oncallscheduling-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-operationalresilience-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-operationalresilience-release-notes.md index dfba86426e6..c91dd030b4d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-operationalresilience-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-operationalresilience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-operationalresilience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 15 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-operationalsustainabilitymanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-operationalsustainabilitymanagement-release-notes.md index 8d31adecdee..018c33a928d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-operationalsustainabilitymanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-operationalsustainabilitymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-operationalsustainabilitymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 16 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-release-notes.md index ae230d8dcab..aaaca4a5aa2 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologychangemanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologychangemanagement-release-notes.md index a6c21494ab9..865fa1b416a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologychangemanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologychangemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-operationaltechnologychangemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologydiscovery-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologydiscovery-release-notes.md index e676e30b769..9bd0c989926 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologydiscovery-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologydiscovery-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-operationaltechnologydiscovery-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologyincidentmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologyincidentmanagement-release-notes.md index 8a5c4586158..acfe29dcf3a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologyincidentmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologyincidentmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-operationaltechnologyincidentmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologymanager-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologymanager-release-notes.md index 621db96591e..3f4b1ca8f43 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologymanager-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologymanager-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-operationaltechnologymanager-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 22 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologyotmanagerfoundation-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologyotmanagerfoundation-release-notes.md index 75329e75150..a8ed1a43812 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologyotmanagerfoundation-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologyotmanagerfoundation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-operationaltechnologyotmanagerfoundation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologyrequestmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologyrequestmanagement-release-notes.md index a5f1a921622..c0bcf43186e 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologyrequestmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologyrequestmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-operationaltechnologyrequestmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologyvulnerabilityresponse-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologyvulnerabilityresponse-release-notes.md index 9a619647c9c..68af3f7ff00 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologyvulnerabilityresponse-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-operationaltechnologyvulnerabilityresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-operationaltechnologyvulnerabilityresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-opportunitymanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-opportunitymanagement-release-notes.md index 04fdfb9b35d..daec07ecfc6 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-opportunitymanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-opportunitymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-opportunitymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-opportunitymarketplace-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-opportunitymarketplace-release-notes.md index da4404619b4..f27bf5e6912 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-opportunitymarketplace-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-opportunitymarketplace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-opportunitymarketplace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-ordermanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-ordermanagement-release-notes.md index 8ef9bea389f..a6025b147b1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-ordermanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-ordermanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-ordermanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-partnerrelationshipmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-partnerrelationshipmanagement-release-notes.md index d02dd6e7510..cd4a073bc3d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-partnerrelationshipmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-partnerrelationshipmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-partnerrelationshipmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-passwordreset-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-passwordreset-release-notes.md index 3ec48f63e91..cac1c0d7320 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-passwordreset-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-passwordreset-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-passwordreset-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-patientsupportservices-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-patientsupportservices-release-notes.md index 6b8aea8992f..5b576fbee55 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-patientsupportservices-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-patientsupportservices-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-patientsupportservices-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-performanceanalytics-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-performanceanalytics-release-notes.md index c5bb0d5e253..dddf1e1505f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-performanceanalytics-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-performanceanalytics-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-performanceanalytics-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-performanceanalyticsitsmdashboards-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-performanceanalyticsitsmdashboards-release-notes.md index f5748c32d54..97f5d158b7c 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-performanceanalyticsitsmdashboards-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-performanceanalyticsitsmdashboards-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-performanceanalyticsitsmdashboards-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-performanceanalyzer-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-performanceanalyzer-release-notes.md index 73db48e8361..e6dbb14ceaf 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-performanceanalyzer-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-performanceanalyzer-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-performanceanalyzer-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-platformanalyticsexperience-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-platformanalyticsexperience-release-notes.md index a8430cd5a85..2e49e5f3fe1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-platformanalyticsexperience-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-platformanalyticsexperience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-platformanalyticsexperience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 20 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-playbook-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-playbook-release-notes.md index c822e262bac..ce54c45ce51 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-playbook-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-playbook-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-playbook-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-playbooksinworkflowstudio-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-playbooksinworkflowstudio-release-notes.md index 0ab35a2ed12..1d785bc4a73 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-playbooksinworkflowstudio-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-playbooksinworkflowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-playbooksinworkflowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-policyandcompliancemanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-policyandcompliancemanagement-release-notes.md index f6e944d4b30..36e08f775c3 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-policyandcompliancemanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-policyandcompliancemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-policyandcompliancemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-portfolioplanning-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-portfolioplanning-release-notes.md index 1b5c3fb9ac7..b06215c68c7 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-portfolioplanning-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-portfolioplanning-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-portfolioplanning-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-predictiveaiforcsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-predictiveaiforcsm-release-notes.md index e64c65f6847..d7edcb1ff5c 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-predictiveaiforcsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-predictiveaiforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-predictiveaiforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-predictiveintelligence-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-predictiveintelligence-release-notes.md index 56d31b04739..af89725d6e1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-predictiveintelligence-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-predictiveintelligence-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-predictiveintelligence-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-predictiveintelligenceforlegalservicedelivery-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-predictiveintelligenceforlegalservicedelivery-release-notes.md index a274618058e..06eb40ac22a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-predictiveintelligenceforlegalservicedelivery-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-predictiveintelligenceforlegalservicedelivery-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-predictiveintelligenceforlegalservicedelivery-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-previsitmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-previsitmanagement-release-notes.md index cba14807a77..793abc0b092 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-previsitmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-previsitmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-previsitmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-privacymanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-privacymanagement-release-notes.md index 7345fee26c0..97ca0938811 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-privacymanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-privacymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-privacymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 16 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-proactiveengagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-proactiveengagement-release-notes.md index b9b459c7c85..cdd3bde697d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-proactiveengagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-proactiveengagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-proactiveengagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-proactiveserviceexperienceworkflows-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-proactiveserviceexperienceworkflows-release-notes.md index 1859b4ac1be..9d75301ae29 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-proactiveserviceexperienceworkflows-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-proactiveserviceexperienceworkflows-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-proactiveserviceexperienceworkflows-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-problemmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-problemmanagement-release-notes.md index 132594904a1..bfadcc75a70 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-problemmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-problemmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-problemmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-processmining-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-processmining-release-notes.md index 4204751a295..ea6a3de09c9 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-processmining-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-processmining-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-processmining-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-productcatalogmanagementandpricingmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-productcatalogmanagementandpricingmanagement-release-notes.md index 35ceec195be..bf5f14ed197 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-productcatalogmanagementandpricingmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-productcatalogmanagementandpricingmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-productcatalogmanagementandpricingmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 23 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-productsupportfortechnology-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-productsupportfortechnology-release-notes.md index 73d93ca9819..0be88069bf1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-productsupportfortechnology-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-productsupportfortechnology-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-productsupportfortechnology-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-projectportfoliomanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-projectportfoliomanagement-release-notes.md index 193efe1e073..bb49be88be1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-projectportfoliomanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-projectportfoliomanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-projectportfoliomanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-projectworkspace-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-projectworkspace-release-notes.md index dd640b1be77..9a5e727dcf3 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-projectworkspace-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-projectworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-projectworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 16 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-publicsectordigitalservices-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-publicsectordigitalservices-release-notes.md index b74415b44b4..05707dcaf70 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-publicsectordigitalservices-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-publicsectordigitalservices-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-publicsectordigitalservices-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-purchaseordermanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-purchaseordermanagement-release-notes.md index 0473f052e36..f30eafff98f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-purchaseordermanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-purchaseordermanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-purchaseordermanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-quotemanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-quotemanagement-release-notes.md index 99bb014cbfd..258c621e52c 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-quotemanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-quotemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-quotemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-recommendedactionsforhrsd-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-recommendedactionsforhrsd-release-notes.md index 44e371aa6cb..c559e44817c 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-recommendedactionsforhrsd-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-recommendedactionsforhrsd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-recommendedactionsforhrsd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.md index 8fcdbd4a91f..e09a4579a34 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-recruitmentworkspace-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-recruitmentworkspace-release-notes.md index 2998e1fadc5..c63082d36dc 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-recruitmentworkspace-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-recruitmentworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-recruitmentworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-redoxinboundintegration-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-redoxinboundintegration-release-notes.md index 55e28175c91..01fd632134e 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-redoxinboundintegration-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-redoxinboundintegration-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-redoxinboundintegration-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-regulatorychangemanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-regulatorychangemanagement-release-notes.md index c7118195e02..50bcf0407ed 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-regulatorychangemanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-regulatorychangemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-regulatorychangemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-releasemanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-releasemanagement-release-notes.md index ddf7bb1fca8..aafcbd3fc34 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-releasemanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-releasemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-releasemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-releaseops-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-releaseops-release-notes.md index b2c029a1cf1..964ed060ff3 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-releaseops-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-releaseops-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-releaseops-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-requestmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-requestmanagement-release-notes.md index d557489db82..3ceb4188af4 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-requestmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-requestmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-requestmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-resourcemanagementworkspace-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-resourcemanagementworkspace-release-notes.md index e458ab00c1a..25d2fe3e0ee 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-resourcemanagementworkspace-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-resourcemanagementworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-resourcemanagementworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-retail-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-retail-release-notes.md index 9d9e4bda6c0..255a08d57bb 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-retail-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-retail-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-retail-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-retailapplications-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-retailapplications-release-notes.md index 2b892d23bac..d84b1f91e47 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-retailapplications-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-retailapplications-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-retailapplications-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-retailcore-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-retailcore-release-notes.md index edfda083aea..79870c52edc 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-retailcore-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-retailcore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-retailcore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-retailoperations-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-retailoperations-release-notes.md index 40dae2ab66b..cc340e3eb96 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-retailoperations-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-retailoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-retailoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-retailstrategicportfoliomanagementsuite-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-retailstrategicportfoliomanagementsuite-release-notes.md index 7ae6f1bd8c1..73c37090380 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-retailstrategicportfoliomanagementsuite-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-retailstrategicportfoliomanagementsuite-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-retailstrategicportfoliomanagementsuite-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-retailtaskmanagementcore-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-retailtaskmanagementcore-release-notes.md index bfc12ff44fe..d2770813fca 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-retailtaskmanagementcore-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-retailtaskmanagementcore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-retailtaskmanagementcore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-returnmerchandiseauthorization-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-returnmerchandiseauthorization-release-notes.md index 2b702ee8137..1f68c29e3b5 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-returnmerchandiseauthorization-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-returnmerchandiseauthorization-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-returnmerchandiseauthorization-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-reversetunnel-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-reversetunnel-release-notes.md index f4853fe8cec..aa9c4ff6128 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-reversetunnel-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-reversetunnel-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-reversetunnel-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-rpahub-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-rpahub-release-notes.md index a890e1237a1..ab09973cb63 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-rpahub-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-rpahub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-rpahub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 35 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-salesagreementmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-salesagreementmanagement-release-notes.md index a923e2966b9..64b79d5f086 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-salesagreementmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-salesagreementmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-salesagreementmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-salescrmfortelecommunications-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-salescrmfortelecommunications-release-notes.md index 266954b1571..17e6223be18 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-salescrmfortelecommunications-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-salescrmfortelecommunications-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-salescrmfortelecommunications-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-salesforecasting-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-salesforecasting-release-notes.md index 5bbf8c56f92..081c78f6a09 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-salesforecasting-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-salesforecasting-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-salesforecasting-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-salesterritorymanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-salesterritorymanagement-release-notes.md index 8cc6ecb51eb..8012e7aa4b9 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-salesterritorymanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-salesterritorymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-salesterritorymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-scaledagileframeworksafe-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-scaledagileframeworksafe-release-notes.md index 62d425a6061..de4dc815d2f 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-scaledagileframeworksafe-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-scaledagileframeworksafe-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-scaledagileframeworksafe-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-securitycenter-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-securitycenter-release-notes.md index 757828bb940..335b8370696 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-securitycenter-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-securitycenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-securitycenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-securityincidentresponse-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-securityincidentresponse-release-notes.md index fb0fb750e83..33fdba4d700 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-securityincidentresponse-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-securityincidentresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-securityincidentresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 23 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-securityposturecontrol-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-securityposturecontrol-release-notes.md index 9c6adbcd0c1..3a191911072 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-securityposturecontrol-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-securityposturecontrol-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-securityposturecontrol-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-selfserviceandomnichannelengagementforcsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-selfserviceandomnichannelengagementforcsm-release-notes.md index 9a8e4715291..3271ff8a741 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-selfserviceandomnichannelengagementforcsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-selfserviceandomnichannelengagementforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-selfserviceandomnichannelengagementforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 21 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-servicecatalog-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-servicecatalog-release-notes.md index fb11a2a9a07..f8fce0fb20a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-servicecatalog-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-servicecatalog-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-servicecatalog-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-servicecreator-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-servicecreator-release-notes.md index d5aea11a0a1..b6cf1e015bf 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-servicecreator-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-servicecreator-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-servicecreator-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-serviceexchange-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-serviceexchange-release-notes.md index 917e986e228..a9688d16cd0 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-serviceexchange-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-serviceexchange-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-serviceexchange-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-serviceexchangeformerlyservicebridge-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-serviceexchangeformerlyservicebridge-release-notes.md index 490f462343c..d93e06143e4 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-serviceexchangeformerlyservicebridge-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-serviceexchangeformerlyservicebridge-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-serviceexchangeformerlyservicebridge-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-servicegraphconnectorformicrosoftdefenderforiotazure-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-servicegraphconnectorformicrosoftdefenderforiotazure-release-notes.md index f150bc654dc..3855a644d93 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-servicegraphconnectorformicrosoftdefenderforiotazure-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-servicegraphconnectorformicrosoftdefenderforiotazure-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-servicegraphconnectorformicrosoftdefenderforiotazure-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-servicegraphconnectorintegrationforclarotyctd-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-servicegraphconnectorintegrationforclarotyctd-release-notes.md index a9ffa790fd4..7b227990eb7 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-servicegraphconnectorintegrationforclarotyctd-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-servicegraphconnectorintegrationforclarotyctd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-servicegraphconnectorintegrationforclarotyctd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-servicelevelmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-servicelevelmanagement-release-notes.md index e84efbca195..398a8c3d0d1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-servicelevelmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-servicelevelmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-servicelevelmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-servicenowaddinformicrosoft365-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-servicenowaddinformicrosoft365-release-notes.md index ba059ceb748..accc0c0c11d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-servicenowaddinformicrosoft365-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-servicenowaddinformicrosoft365-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-servicenowaddinformicrosoft365-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-servicenowailens-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-servicenowailens-release-notes.md index d2fbfb9919b..446fba024ad 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-servicenowailens-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-servicenowailens-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-servicenowailens-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-servicenowaiplatformcorefeature-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-servicenowaiplatformcorefeature-release-notes.md index 31dc6a8221f..c372ec99836 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-servicenowaiplatformcorefeature-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-servicenowaiplatformcorefeature-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-servicenowaiplatformcorefeature-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 16 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-servicenowcli-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-servicenowcli-release-notes.md index 73fa90930bb..8616ddc32a8 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-servicenowcli-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-servicenowcli-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-servicenowcli-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-servicenowide-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-servicenowide-release-notes.md index a03eb0b9125..044d88eefb6 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-servicenowide-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-servicenowide-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-servicenowide-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-servicenowsdk-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-servicenowsdk-release-notes.md index 3633ed3695c..1ecb3d92a27 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-servicenowsdk-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-servicenowsdk-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-servicenowsdk-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 15 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-servicenowstudio-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-servicenowstudio-release-notes.md index 174b3f2b8d7..88a976b3676 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-servicenowstudio-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-servicenowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-servicenowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-servicenowvault-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-servicenowvault-release-notes.md index 23322ec3194..dc0933a8f7c 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-servicenowvault-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-servicenowvault-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-servicenowvault-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-serviceobservability-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-serviceobservability-release-notes.md index 70d91e5eff2..ceebd170f08 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-serviceobservability-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-serviceobservability-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-serviceobservability-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-serviceoperationsworkspaceforitsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-serviceoperationsworkspaceforitsm-release-notes.md index 4964e620563..896f2492e78 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-serviceoperationsworkspaceforitsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-serviceoperationsworkspaceforitsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-serviceoperationsworkspaceforitsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 40 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-serviceportal-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-serviceportal-release-notes.md index 2153f2d0be4..cf0d8a38344 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-serviceportal-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-serviceportal-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-serviceportal-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-serviceportfoliomanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-serviceportfoliomanagement-release-notes.md index 892ce33f5fc..22cbcbed542 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-serviceportfoliomanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-serviceportfoliomanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-serviceportfoliomanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-servicereliabilitymanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-servicereliabilitymanagement-release-notes.md index 2c172782329..da76fb7f28b 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-servicereliabilitymanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-servicereliabilitymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-servicereliabilitymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-setuphub-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-setuphub-release-notes.md index 88f46828965..ffb97f06006 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-setuphub-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-setuphub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-setuphub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-sidebar-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-sidebar-release-notes.md index 6f3fec7172c..425936e047e 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-sidebar-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-sidebar-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-sidebar-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-sitereliabilityoperations-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-sitereliabilityoperations-release-notes.md index 7292beb80e3..c9295b2ce5b 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-sitereliabilityoperations-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-sitereliabilityoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-sitereliabilityoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-skillsfoundation-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-skillsfoundation-release-notes.md index 742c1924197..8cc32baf0a3 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-skillsfoundation-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-skillsfoundation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-skillsfoundation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-skillsintelligence-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-skillsintelligence-release-notes.md index a55456dc976..8fab5fb3076 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-skillsintelligence-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-skillsintelligence-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-skillsintelligence-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-skillsmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-skillsmanagement-release-notes.md index 4cbd1cacf0e..716701445f1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-skillsmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-skillsmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-skillsmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-smartassessmentengine-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-smartassessmentengine-release-notes.md index bfb62abe42c..6e698d98a28 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-smartassessmentengine-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-smartassessmentengine-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-smartassessmentengine-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-softwareassetmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-softwareassetmanagement-release-notes.md index 89e3ac06dda..ee156243858 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-softwareassetmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-softwareassetmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-softwareassetmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 36 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-sourcetopayoperationsintegrations-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-sourcetopayoperationsintegrations-release-notes.md index ad01452f19c..03a8b015305 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-sourcetopayoperationsintegrations-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-sourcetopayoperationsintegrations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-sourcetopayoperationsintegrations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-sourcingandprocurementoperations-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-sourcingandprocurementoperations-release-notes.md index 3ba81921171..b636ae0ae0d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-sourcingandprocurementoperations-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-sourcingandprocurementoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-sourcingandprocurementoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 21 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-spmenterprisewidedeployment-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-spmenterprisewidedeployment-release-notes.md index ae27b2491d6..303ca123e6a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-spmenterprisewidedeployment-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-spmenterprisewidedeployment-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-spmenterprisewidedeployment-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-sqlapi-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-sqlapi-release-notes.md index 085ebac6584..ea070cb4d88 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-sqlapi-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-sqlapi-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-sqlapi-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-strategicplanning-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-strategicplanning-release-notes.md index b2534a9b9fd..77a9b7e5161 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-strategicplanning-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-strategicplanning-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-strategicplanning-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 36 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-strategicportfoliomanagementfortelecom-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-strategicportfoliomanagementfortelecom-release-notes.md index 98a71052599..ab14120e446 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-strategicportfoliomanagementfortelecom-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-strategicportfoliomanagementfortelecom-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-strategicportfoliomanagementfortelecom-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-streamconnectdashboard-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-streamconnectdashboard-release-notes.md index 1c615125e67..95829b363fb 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-streamconnectdashboard-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-streamconnectdashboard-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-streamconnectdashboard-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-subscriptionmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-subscriptionmanagement-release-notes.md index 9215f1ce88f..7ea8b270e46 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-subscriptionmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-subscriptionmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-subscriptionmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-supplierlifecycleoperations-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-supplierlifecycleoperations-release-notes.md index 97f6ac126fb..b44a77c1a82 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-supplierlifecycleoperations-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-supplierlifecycleoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-supplierlifecycleoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 15 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-syntheticmonitoring-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-syntheticmonitoring-release-notes.md index c0d2257df32..46824a74dd7 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-syntheticmonitoring-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-syntheticmonitoring-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-syntheticmonitoring-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-systemupdatesets-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-systemupdatesets-release-notes.md index 3295708ec7d..0aed9a15a8e 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-systemupdatesets-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-systemupdatesets-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-systemupdatesets-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-tablebuilder-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-tablebuilder-release-notes.md index 73f0546a0d0..427358a05dc 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-tablebuilder-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-tablebuilder-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-tablebuilder-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-talentdevelopmentcore-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-talentdevelopmentcore-release-notes.md index 1e2268aeaf8..b4719dbc144 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-talentdevelopmentcore-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-talentdevelopmentcore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-talentdevelopmentcore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-talentfeedback-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-talentfeedback-release-notes.md index 63cc16dbc8d..c489407b8c2 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-talentfeedback-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-talentfeedback-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-talentfeedback-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-talentprofile-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-talentprofile-release-notes.md index c995c9f76ec..be9ebb21b49 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-talentprofile-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-talentprofile-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-talentprofile-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-taskintelligenceforitsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-taskintelligenceforitsm-release-notes.md index f325eea9964..00341c5a788 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-taskintelligenceforitsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-taskintelligenceforitsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-taskintelligenceforitsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-telecommunicationscustomer360-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-telecommunicationscustomer360-release-notes.md index 114668cf4be..5ef281a7865 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-telecommunicationscustomer360-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-telecommunicationscustomer360-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-telecommunicationscustomer360-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-telecommunicationsnetworkinventory-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-telecommunicationsnetworkinventory-release-notes.md index 1e6b4df0c29..55b66bc04dd 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-telecommunicationsnetworkinventory-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-telecommunicationsnetworkinventory-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-telecommunicationsnetworkinventory-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-telecommunicationsserviceoperationsmanagementtsom-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-telecommunicationsserviceoperationsmanagementtsom-release-notes.md index 6c7a9a2ad33..0f3ca2bb750 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-telecommunicationsserviceoperationsmanagementtsom-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-telecommunicationsserviceoperationsmanagementtsom-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-telecommunicationsserviceoperationsmanagementtsom-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-themebuilder-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-themebuilder-release-notes.md index e73c31f1085..a2b4e097d93 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-themebuilder-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-themebuilder-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-themebuilder-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-thirdpartyriskmanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-thirdpartyriskmanagement-release-notes.md index a28b6ad051e..65b45990557 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-thirdpartyriskmanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-thirdpartyriskmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-thirdpartyriskmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 25 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-threatintelligencesecuritycenter-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-threatintelligencesecuritycenter-release-notes.md index c2240bb3a47..b8581e84314 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-threatintelligencesecuritycenter-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-threatintelligencesecuritycenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-threatintelligencesecuritycenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-uibuilder-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-uibuilder-release-notes.md index 5aab1aeba7e..6d5b6679ef5 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-uibuilder-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-uibuilder-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-uibuilder-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-uicomponentcliextension-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-uicomponentcliextension-release-notes.md index 53ca2d2443a..74e16ae8150 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-uicomponentcliextension-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-uicomponentcliextension-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-uicomponentcliextension-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-unifiedsecurityexposuremanagement-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-unifiedsecurityexposuremanagement-release-notes.md index 01a903a0fb9..105bcf55eea 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-unifiedsecurityexposuremanagement-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-unifiedsecurityexposuremanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-unifiedsecurityexposuremanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-universalrequest-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-universalrequest-release-notes.md index be4dae9a4e6..ee63d7c1e57 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-universalrequest-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-universalrequest-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-universalrequest-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-upgradecenter-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-upgradecenter-release-notes.md index a73c4d14980..c94b47c3d76 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-upgradecenter-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-upgradecenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-upgradecenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-upgradeconsole-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-upgradeconsole-release-notes.md index 5cfb0c80c4b..212c8ec0dc0 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-upgradeconsole-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-upgradeconsole-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-upgradeconsole-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-usageinsights-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-usageinsights-release-notes.md index 501fc5ed60b..a637ed42f84 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-usageinsights-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-usageinsights-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-usageinsights-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-vendormanagementworkspace-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-vendormanagementworkspace-release-notes.md index fabff27ae6e..e69b215fac1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-vendormanagementworkspace-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-vendormanagementworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-vendormanagementworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-verifispoke-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-verifispoke-release-notes.md index de1029553c3..fd1504bb05b 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-verifispoke-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-verifispoke-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-verifispoke-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-virtualagent-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-virtualagent-release-notes.md index dcaf680bb64..28d2e1bd024 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-virtualagent-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-virtualagent-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-virtualagent-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 20 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-visaspoke-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-visaspoke-release-notes.md index 4e1df124500..9405b20660d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-visaspoke-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-visaspoke-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-visaspoke-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-vulnerabilityresponse-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-vulnerabilityresponse-release-notes.md index 39e3322730b..5b90fb58457 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-vulnerabilityresponse-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-vulnerabilityresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-vulnerabilityresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 34 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-vulnerabilityresponseintegrations-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-vulnerabilityresponseintegrations-release-notes.md index 5a8bc20c5e1..7d0bbece2b4 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-vulnerabilityresponseintegrations-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-vulnerabilityresponseintegrations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-vulnerabilityresponseintegrations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-vulnerabilityresponseintegrationwithclarotyctd-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-vulnerabilityresponseintegrationwithclarotyctd-release-notes.md index e52e21dcfeb..f8d040d0c89 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-vulnerabilityresponseintegrationwithclarotyctd-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-vulnerabilityresponseintegrationwithclarotyctd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-vulnerabilityresponseintegrationwithclarotyctd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-vulnerabilityresponseintegrationwithmicrosoftdefenderforiotazure-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-vulnerabilityresponseintegrationwithmicrosoftdefenderforiotazure-release-notes.md index 9cabbd54648..7544706fa6a 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-vulnerabilityresponseintegrationwithmicrosoftdefenderforiotazure-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-vulnerabilityresponseintegrationwithmicrosoftdefenderforiotazure-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-vulnerabilityresponseintegrationwithmicrosoftdefenderforiotazure-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-walkupexperience-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-walkupexperience-release-notes.md index 44bee49254f..7774b9ea5bb 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-walkupexperience-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-walkupexperience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-walkupexperience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-workflowstudio-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-workflowstudio-release-notes.md index c4fd4c40a9d..edd783d9fbb 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-workflowstudio-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-workflowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-workflowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-workforceoptimizationforcsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-workforceoptimizationforcsm-release-notes.md index f76b099361c..3518309445d 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-workforceoptimizationforcsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-workforceoptimizationforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-workforceoptimizationforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-workforceoptimizationforcustomerservicecsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-workforceoptimizationforcustomerservicecsm-release-notes.md index 5b5b43d47c1..9e456d51bf5 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-workforceoptimizationforcustomerservicecsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-workforceoptimizationforcustomerservicecsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-workforceoptimizationforcustomerservicecsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-workforceoptimizationforhr-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-workforceoptimizationforhr-release-notes.md index f459b211bc9..cb67f7afce4 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-workforceoptimizationforhr-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-workforceoptimizationforhr-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-workforceoptimizationforhr-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-workforceoptimizationforitsm-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-workforceoptimizationforitsm-release-notes.md index 9c264c78561..a4ed3e761c1 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-workforceoptimizationforitsm-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-workforceoptimizationforitsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-workforceoptimizationforitsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-workspace-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-workspace-release-notes.md index 3b61d537172..48005398307 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-workspace-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-workspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-workspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-zerocopyconnectorforerp-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-zerocopyconnectorforerp-release-notes.md index 71a88a38d69..118feaaae6e 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-zerocopyconnectorforerp-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-zerocopyconnectorforerp-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-zerocopyconnectorforerp-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-zerocopyconnectorhub-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-zerocopyconnectorhub-release-notes.md index 391e570c194..f0fd7c6a043 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-zerocopyconnectorhub-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-zerocopyconnectorhub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-zerocopyconnectorhub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-xanadu-australia/australia-xanadu-zerocopyconnectors-release-notes.md b/markdown/delta-xanadu-australia/australia-xanadu-zerocopyconnectors-release-notes.md index 5047853c63f..5150bcd3f88 100644 --- a/markdown/delta-xanadu-australia/australia-xanadu-zerocopyconnectors-release-notes.md +++ b/markdown/delta-xanadu-australia/australia-xanadu-zerocopyconnectors-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-xanadu-australia/australia-xanadu-zerocopyconnectors-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-accessmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-accessmanagement-release-notes.md index 834abba242b..ecaff8c8938 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-accessmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-accessmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-accessmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-accountspayableoperations-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-accountspayableoperations-release-notes.md index 7dd2e4a3fdb..2390b87ff4f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-accountspayableoperations-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-accountspayableoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-accountspayableoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-activitymanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-activitymanagement-release-notes.md index 3320b891d54..26386ce81ba 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-activitymanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-activitymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-activitymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-adoptionservices-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-adoptionservices-release-notes.md index e9de1fff80a..2ea5e0b9428 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-adoptionservices-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-adoptionservices-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-adoptionservices-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-advancedaisearchmanagementtools-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-advancedaisearchmanagementtools-release-notes.md index b5d5e876d5a..ae10405e61a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-advancedaisearchmanagementtools-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-advancedaisearchmanagementtools-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-advancedaisearchmanagementtools-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-advancedapprovalmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-advancedapprovalmanagement-release-notes.md index 6868b4161a4..6eaf91482fd 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-advancedapprovalmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-advancedapprovalmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-advancedapprovalmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-advancedrisk-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-advancedrisk-release-notes.md index 757fd59df03..8a3ade814f3 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-advancedrisk-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-advancedrisk-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-advancedrisk-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-advancedworkassignment-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-advancedworkassignment-release-notes.md index 0df84af6b7f..eb56b7f2290 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-advancedworkassignment-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-advancedworkassignment-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-advancedworkassignment-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-advancedworkassignmentawa-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-advancedworkassignmentawa-release-notes.md index 43e41e08e8a..34a1a67c8e3 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-advancedworkassignmentawa-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-advancedworkassignmentawa-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-advancedworkassignmentawa-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-agentchat-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-agentchat-release-notes.md index b6e47f1fc88..7bf57352220 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-agentchat-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-agentchat-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-agentchat-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-agentclientcollector-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-agentclientcollector-release-notes.md index 4214d0d1db4..ef59a7642f6 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-agentclientcollector-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-agentclientcollector-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-agentclientcollector-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-agentexperienceforcsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-agentexperienceforcsm-release-notes.md index bf335662305..00b41cfdb38 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-agentexperienceforcsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-agentexperienceforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-agentexperienceforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 19 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-agenticcontactcenterforbanking-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-agenticcontactcenterforbanking-release-notes.md index b8446a99186..dcb290fb2b6 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-agenticcontactcenterforbanking-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-agenticcontactcenterforbanking-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-agenticcontactcenterforbanking-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-agenticcontactcenterforinsurance-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-agenticcontactcenterforinsurance-release-notes.md index b24b10faf1d..73cfd82b43d 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-agenticcontactcenterforinsurance-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-agenticcontactcenterforinsurance-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-agenticcontactcenterforinsurance-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-agentworkspaceforhrcasemanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-agentworkspaceforhrcasemanagement-release-notes.md index 357f775edbe..877591e9e12 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-agentworkspaceforhrcasemanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-agentworkspaceforhrcasemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-agentworkspaceforhrcasemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-agiledevelopment20-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-agiledevelopment20-release-notes.md index f0f6df66db3..8f20d30f322 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-agiledevelopment20-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-agiledevelopment20-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-agiledevelopment20-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-aiagentadvisor-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-aiagentadvisor-release-notes.md index 5c7d120ac82..6a63e078d99 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-aiagentadvisor-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-aiagentadvisor-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-aiagentadvisor-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-aicontroltower-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-aicontroltower-release-notes.md index ff29cf3dcad..84c11a7a1f8 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-aicontroltower-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-aicontroltower-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-aicontroltower-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 24 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-aidesktopactions-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-aidesktopactions-release-notes.md index a1984d18ac7..a6bd93fef70 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-aidesktopactions-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-aidesktopactions-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-aidesktopactions-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-aiopsleap-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-aiopsleap-release-notes.md index 7dfe21f3f7e..018f48f13d7 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-aiopsleap-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-aiopsleap-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-aiopsleap-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-airiskandcompliance-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-airiskandcompliance-release-notes.md index a42721e0411..1d9613c0292 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-airiskandcompliance-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-airiskandcompliance-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-airiskandcompliance-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-aisearch-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-aisearch-release-notes.md index c948d4b53dc..7ea0d4c3ce9 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-aisearch-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-aisearch-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-aisearch-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-alumnicenter-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-alumnicenter-release-notes.md index 467fb7ab78e..c3702396f26 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-alumnicenter-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-alumnicenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-alumnicenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-analyticsintelligenceandreporting-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-analyticsintelligenceandreporting-release-notes.md index 286131aa6a4..330db97c2ba 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-analyticsintelligenceandreporting-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-analyticsintelligenceandreporting-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-analyticsintelligenceandreporting-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-api-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-api-release-notes.md index 9f6b3f25d6e..f90d61833f4 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-api-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-api-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-api-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 22 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-appenginemanagementcenter-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-appenginemanagementcenter-release-notes.md index 1ddb034ac57..f784caf4240 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-appenginemanagementcenter-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-appenginemanagementcenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-appenginemanagementcenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-appenginestudio-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-appenginestudio-release-notes.md index 348280c540b..f2d8d7c369e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-appenginestudio-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-appenginestudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-appenginestudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-applicantcenter-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-applicantcenter-release-notes.md index b025278fb0c..5eb27c0f57a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-applicantcenter-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-applicantcenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-applicantcenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-applicationmanager-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-applicationmanager-release-notes.md index aea1b61f0db..90871633e29 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-applicationmanager-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-applicationmanager-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-applicationmanager-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-applicationvulnerabilityresponse-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-applicationvulnerabilityresponse-release-notes.md index 0e51867e177..26653312bd8 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-applicationvulnerabilityresponse-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-applicationvulnerabilityresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-applicationvulnerabilityresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 19 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-assessmentsandsurveys-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-assessmentsandsurveys-release-notes.md index 00d3583f18b..f97d6d289a8 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-assessmentsandsurveys-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-assessmentsandsurveys-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-assessmentsandsurveys-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-assetauditresponse-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-assetauditresponse-release-notes.md index 6726b59aa32..46ebd7c20f3 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-assetauditresponse-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-assetauditresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-assetauditresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-auditmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-auditmanagement-release-notes.md index f5acf44cf42..6b99ce23859 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-auditmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-auditmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-auditmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-authentication-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-authentication-release-notes.md index 0f45903fb9d..11942280f7c 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-authentication-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-authentication-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-authentication-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-automatedtestframework-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-automatedtestframework-release-notes.md index da0ef14caa7..a1826d024b6 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-automatedtestframework-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-automatedtestframework-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-automatedtestframework-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-automationdiscovery-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-automationdiscovery-release-notes.md index b0e299bf03e..d3453e4bf56 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-automationdiscovery-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-automationdiscovery-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-automationdiscovery-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-benchmarks-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-benchmarks-release-notes.md index e580f2ca7e4..511fae62a5f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-benchmarks-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-benchmarks-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-benchmarks-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-buildagent-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-buildagent-release-notes.md index aedf556bbfb..f8a898a4eb2 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-buildagent-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-buildagent-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-buildagent-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-businesscontinuitymanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-businesscontinuitymanagement-release-notes.md index a36064dabf6..1c46254a14a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-businesscontinuitymanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-businesscontinuitymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-businesscontinuitymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-buyinggroup-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-buyinggroup-release-notes.md index 58579146830..27376a15bf1 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-buyinggroup-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-buyinggroup-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-buyinggroup-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-carddatasecurity-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-carddatasecurity-release-notes.md index 61c434055fd..dbf7e37d79e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-carddatasecurity-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-carddatasecurity-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-carddatasecurity-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-careerconversations-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-careerconversations-release-notes.md index acf9eb584cb..5e0cf9513b3 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-careerconversations-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-careerconversations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-careerconversations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-careteammobile-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-careteammobile-release-notes.md index d5a03e2d34f..e6592004926 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-careteammobile-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-careteammobile-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-careteammobile-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-careteamoperationsforbiomed-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-careteamoperationsforbiomed-release-notes.md index d05ffe8e0c2..acbdb94b2ac 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-careteamoperationsforbiomed-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-careteamoperationsforbiomed-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-careteamoperationsforbiomed-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-careteamoperationsforenvironmentalservices-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-careteamoperationsforenvironmentalservices-release-notes.md index 0cd05697011..50905bc1217 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-careteamoperationsforenvironmentalservices-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-careteamoperationsforenvironmentalservices-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-careteamoperationsforenvironmentalservices-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-careteamoperationsforfacilities-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-careteamoperationsforfacilities-release-notes.md index 8e89a9167d0..561de4c3ce0 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-careteamoperationsforfacilities-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-careteamoperationsforfacilities-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-careteamoperationsforfacilities-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-careteamoperationsforhealthcareit-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-careteamoperationsforhealthcareit-release-notes.md index 7f60a601a44..dfef47d808c 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-careteamoperationsforhealthcareit-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-careteamoperationsforhealthcareit-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-careteamoperationsforhealthcareit-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-careteamworkmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-careteamworkmanagement-release-notes.md index 29e9ea7f447..658e7725dde 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-careteamworkmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-careteamworkmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-careteamworkmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-caseandknowledgemanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-caseandknowledgemanagement-release-notes.md index 8cc4300fbec..c24f4fb86f6 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-caseandknowledgemanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-caseandknowledgemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-caseandknowledgemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-casemanagementforcsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-casemanagementforcsm-release-notes.md index 9baf8458e5b..f186c9e9a38 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-casemanagementforcsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-casemanagementforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-casemanagementforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-changemanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-changemanagement-release-notes.md index 1920e56c19d..a5da75cf230 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-changemanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-changemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-changemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-classicworkflow-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-classicworkflow-release-notes.md index a9f4539cc80..fd5019b1798 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-classicworkflow-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-classicworkflow-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-classicworkflow-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-cloneadminconsole-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-cloneadminconsole-release-notes.md index ada0462bcdb..78c8b1ee88f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-cloneadminconsole-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-cloneadminconsole-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-cloneadminconsole-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-cloudaccountmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-cloudaccountmanagement-release-notes.md index ef14971cbca..c9648802765 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-cloudaccountmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-cloudaccountmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-cloudaccountmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-cloudcostmanagement100-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-cloudcostmanagement100-release-notes.md index 238573fc5e6..9f67db88c95 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-cloudcostmanagement100-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-cloudcostmanagement100-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-cloudcostmanagement100-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-cloudcostmanagement800-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-cloudcostmanagement800-release-notes.md index a26f3544b72..8ca8d161f4e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-cloudcostmanagement800-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-cloudcostmanagement800-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-cloudcostmanagement800-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-cloudcostmanagement90-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-cloudcostmanagement90-release-notes.md index bd6dae2ed6d..ee5f53b3b30 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-cloudcostmanagement90-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-cloudcostmanagement90-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-cloudcostmanagement90-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-cloudexposureview-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-cloudexposureview-release-notes.md index a1733172a5d..79e87793882 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-cloudexposureview-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-cloudexposureview-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-cloudexposureview-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-codesigning-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-codesigning-release-notes.md index 873cb90f774..a052cfa8903 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-codesigning-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-codesigning-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-codesigning-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-collaborativeworkmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-collaborativeworkmanagement-release-notes.md index 19af575e0b4..047ddb6e574 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-collaborativeworkmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-collaborativeworkmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-collaborativeworkmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 19 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-commoncore-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-commoncore-release-notes.md index 409cd796671..6f0c5a47555 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-commoncore-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-commoncore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-commoncore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-commongovernanceriskandcompliancefeature-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-commongovernanceriskandcompliancefeature-release-notes.md index f04789f2f3c..982cfbfd11b 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-commongovernanceriskandcompliancefeature-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-commongovernanceriskandcompliancefeature-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-commongovernanceriskandcompliancefeature-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-compliancecasemanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-compliancecasemanagement-release-notes.md index 696192ce134..b40974350a4 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-compliancecasemanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-compliancecasemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-compliancecasemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-configurableworkspace-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-configurableworkspace-release-notes.md index 50c628b178c..35defce248d 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-configurableworkspace-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-configurableworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-configurableworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-configurationcompliance-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-configurationcompliance-release-notes.md index 7c23ecca21b..4876d5a23a7 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-configurationcompliance-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-configurationcompliance-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-configurationcompliance-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 18 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-configurationmanagementdatabasecmdb-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-configurationmanagementdatabasecmdb-release-notes.md index 45489443705..54edd47add9 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-configurationmanagementdatabasecmdb-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-configurationmanagementdatabasecmdb-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-configurationmanagementdatabasecmdb-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 29 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-containervulnerabilityresponse-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-containervulnerabilityresponse-release-notes.md index 1eda3576900..89c263ea18e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-containervulnerabilityresponse-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-containervulnerabilityresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-containervulnerabilityresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 15 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-contentmanagementsystem-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-contentmanagementsystem-release-notes.md index 86459b197ae..f5b13652809 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-contentmanagementsystem-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-contentmanagementsystem-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-contentmanagementsystem-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-continualimprovementmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-continualimprovementmanagement-release-notes.md index 5c94e8dcb90..7613ca51ae7 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-continualimprovementmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-continualimprovementmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-continualimprovementmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-continuousauthorizationandmonitoring-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-continuousauthorizationandmonitoring-release-notes.md index a1f05aafdd8..d9a909f4108 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-continuousauthorizationandmonitoring-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-continuousauthorizationandmonitoring-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-continuousauthorizationandmonitoring-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-contractmanagementpro-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-contractmanagementpro-release-notes.md index 719a5bf3ae8..ffb6a058b7e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-contractmanagementpro-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-contractmanagementpro-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-contractmanagementpro-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-contractmanagementproforlegalservicedelivery-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-contractmanagementproforlegalservicedelivery-release-notes.md index 1be705e62a2..146e5b263ea 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-contractmanagementproforlegalservicedelivery-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-contractmanagementproforlegalservicedelivery-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-contractmanagementproforlegalservicedelivery-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-conversationimprovementthemes-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-conversationimprovementthemes-release-notes.md index c0d5797162b..c39901af656 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-conversationimprovementthemes-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-conversationimprovementthemes-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-conversationimprovementthemes-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-conversationinsights-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-conversationinsights-release-notes.md index ee02645c894..f075358ac6d 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-conversationinsights-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-conversationinsights-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-conversationinsights-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-corebusinesssuite-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-corebusinesssuite-release-notes.md index 4aa78165def..b57026f1460 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-corebusinesssuite-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-corebusinesssuite-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-corebusinesssuite-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-coreservicenowaiplatform-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-coreservicenowaiplatform-release-notes.md index d41c2a99567..4b67bd0a903 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-coreservicenowaiplatform-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-coreservicenowaiplatform-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-coreservicenowaiplatform-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-cpq-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-cpq-release-notes.md index 400b3f6161e..c59b45862eb 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-cpq-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-cpq-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-cpq-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-cpqconfigurator-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-cpqconfigurator-release-notes.md index 5b30abe7362..41b3b3e0c3c 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-cpqconfigurator-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-cpqconfigurator-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-cpqconfigurator-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-creatorstudio-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-creatorstudio-release-notes.md index 00ec215217a..68885b878fc 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-creatorstudio-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-creatorstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-creatorstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-customercontractsandentitlements-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-customercontractsandentitlements-release-notes.md index e72a5a247c4..c066ecd8a1d 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-customercontractsandentitlements-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-customercontractsandentitlements-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-customercontractsandentitlements-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-customerengagementsequences-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-customerengagementsequences-release-notes.md index 6f567035c96..41d73bae3b9 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-customerengagementsequences-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-customerengagementsequences-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-customerengagementsequences-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-customerselfserviceforsalescustomerrelationshipmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-customerselfserviceforsalescustomerrelationshipmanagement-release-notes.md index 96612c1e585..f9e88cf9dec 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-customerselfserviceforsalescustomerrelationshipmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-customerselfserviceforsalescustomerrelationshipmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-customerselfserviceforsalescustomerrelationshipmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-customerserviceproblemmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-customerserviceproblemmanagement-release-notes.md index c0bad5677e2..f80e23871ed 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-customerserviceproblemmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-customerserviceproblemmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-customerserviceproblemmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-customersuccessmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-customersuccessmanagement-release-notes.md index 6fbaaa8d324..04df371bd9c 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-customersuccessmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-customersuccessmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-customersuccessmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-datacatalog-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-datacatalog-release-notes.md index 85fa08e64af..acc020dc997 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-datacatalog-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-datacatalog-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-datacatalog-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-datalosspreventionincidentresponse-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-datalosspreventionincidentresponse-release-notes.md index 3a4e1b0ec0d..a4da1a69769 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-datalosspreventionincidentresponse-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-datalosspreventionincidentresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-datalosspreventionincidentresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-datamanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-datamanagement-release-notes.md index 4c2695287b0..68663e94c77 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-datamanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-datamanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-datamanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-datamanagementforcsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-datamanagementforcsm-release-notes.md index 3ba5fd324ba..b364299dd8e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-datamanagementforcsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-datamanagementforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-datamanagementforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 16 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-dataprivacy-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-dataprivacy-release-notes.md index 60f1ff72a16..b8313d8f93e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-dataprivacy-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-dataprivacy-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-dataprivacy-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-dataproducts-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-dataproducts-release-notes.md index 5556f26c77b..c51959f08a0 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-dataproducts-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-dataproducts-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-dataproducts-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-dataseparation-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-dataseparation-release-notes.md index 17006517fa4..9e31f638240 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-dataseparation-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-dataseparation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-dataseparation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-decisionbuilderinworkflowstudio-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-decisionbuilderinworkflowstudio-release-notes.md index 5fb903241f4..700ec0dd8e8 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-decisionbuilderinworkflowstudio-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-decisionbuilderinworkflowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-decisionbuilderinworkflowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-decisiontablesinworkflowstudio-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-decisiontablesinworkflowstudio-release-notes.md index 13d6c1b531a..26d7fac46d2 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-decisiontablesinworkflowstudio-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-decisiontablesinworkflowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-decisiontablesinworkflowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-developersandboxes-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-developersandboxes-release-notes.md index 3a9c126dc77..44c1d26bdaf 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-developersandboxes-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-developersandboxes-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-developersandboxes-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-devopschangevelocity-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-devopschangevelocity-release-notes.md index 279e4e2505a..7d2a68b08c5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-devopschangevelocity-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-devopschangevelocity-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-devopschangevelocity-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-digitalenduserexperience-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-digitalenduserexperience-release-notes.md index 41d48ccc0f7..8b101369010 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-digitalenduserexperience-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-digitalenduserexperience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-digitalenduserexperience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 18 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-digitalportfoliomanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-digitalportfoliomanagement-release-notes.md index 4942b255ada..7e92970ab06 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-digitalportfoliomanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-digitalportfoliomanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-digitalportfoliomanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-digitalportfoliomanagementdpm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-digitalportfoliomanagementdpm-release-notes.md index 0fa85fc2257..102592b5355 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-digitalportfoliomanagementdpm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-digitalportfoliomanagementdpm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-digitalportfoliomanagementdpm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-disputecontentpackforusregulations-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-disputecontentpackforusregulations-release-notes.md index b01c6f05b1b..f19e9e2371c 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-disputecontentpackforusregulations-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-disputecontentpackforusregulations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-disputecontentpackforusregulations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-disputerulescontentpackformastercard-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-disputerulescontentpackformastercard-release-notes.md index 34280c78566..6db075c30ef 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-disputerulescontentpackformastercard-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-disputerulescontentpackformastercard-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-disputerulescontentpackformastercard-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-disputerulescontentpackfornacha-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-disputerulescontentpackfornacha-release-notes.md index 2d3a0296ff5..45003ed88ac 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-disputerulescontentpackfornacha-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-disputerulescontentpackfornacha-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-disputerulescontentpackfornacha-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-disputerulescontentpackforvisa-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-disputerulescontentpackforvisa-release-notes.md index 21658b9de49..5a52f20c733 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-disputerulescontentpackforvisa-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-disputerulescontentpackforvisa-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-disputerulescontentpackforvisa-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-documentintelligence-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-documentintelligence-release-notes.md index 8c635649068..3bb3d71f312 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-documentintelligence-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-documentintelligence-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-documentintelligence-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-documentservices-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-documentservices-release-notes.md index f3128b1e54a..f3ee9694027 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-documentservices-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-documentservices-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-documentservices-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-documenttemplates-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-documenttemplates-release-notes.md index 423d5ce7deb..60b96dcf7c2 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-documenttemplates-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-documenttemplates-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-documenttemplates-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-domainseparation-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-domainseparation-release-notes.md index 2a67d772512..6c3c73dc178 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-domainseparation-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-domainseparation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-domainseparation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-dynamictranslation-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-dynamictranslation-release-notes.md index 101f3f6c09d..90f081517c2 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-dynamictranslation-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-dynamictranslation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-dynamictranslation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-employeecenter-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-employeecenter-release-notes.md index adddb1b6e6d..906e4e4ea08 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-employeecenter-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-employeecenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-employeecenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-employeecenterpro-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-employeecenterpro-release-notes.md index 54cbc2907b2..5ddd6cce5ed 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-employeecenterpro-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-employeecenterpro-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-employeecenterpro-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-employeerelations-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-employeerelations-release-notes.md index 364b5b904d4..618e90eb16d 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-employeerelations-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-employeerelations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-employeerelations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-employeeslate-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-employeeslate-release-notes.md index bffd64bbd95..292bc5538fe 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-employeeslate-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-employeeslate-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-employeeslate-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-encryption-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-encryption-release-notes.md index 4f87885ccf6..a21319c53f0 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-encryption-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-encryption-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-encryption-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-encryptionkeymanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-encryptionkeymanagement-release-notes.md index afb8eaccede..400c6c3fb4b 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-encryptionkeymanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-encryptionkeymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-encryptionkeymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-enterprisearchitecture-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-enterprisearchitecture-release-notes.md index 83e919e3c61..12e07eb6f6f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-enterprisearchitecture-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-enterprisearchitecture-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-enterprisearchitecture-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 30 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-enterprisearchitectureformerlyapplicationportfoliomanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-enterprisearchitectureformerlyapplicationportfoliomanagement-release-notes.md index dcdd21b2a13..dc416170ace 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-enterprisearchitectureformerlyapplicationportfoliomanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-enterprisearchitectureformerlyapplicationportfoliomanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-enterprisearchitectureformerlyapplicationportfoliomanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-enterpriseassetmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-enterpriseassetmanagement-release-notes.md index 9bd86bde992..165dd95caa0 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-enterpriseassetmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-enterpriseassetmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-enterpriseassetmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-enterpriseservicemanagementfoundation-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-enterpriseservicemanagementfoundation-release-notes.md index e94fa0bdf1a..f333bea0c01 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-enterpriseservicemanagementfoundation-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-enterpriseservicemanagementfoundation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-enterpriseservicemanagementfoundation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-erpsemanticmining-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-erpsemanticmining-release-notes.md index 34087e1a1d1..41d1f350a98 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-erpsemanticmining-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-erpsemanticmining-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-erpsemanticmining-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-eventmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-eventmanagement-release-notes.md index 31194ba8e3f..0116b094f6a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-eventmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-eventmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-eventmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-externalcontentconnectors-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-externalcontentconnectors-release-notes.md index e726004beed..1d4d15a700e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-externalcontentconnectors-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-externalcontentconnectors-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-externalcontentconnectors-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 19 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-fieldservicemanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-fieldservicemanagement-release-notes.md index eeae32ca857..2af84f99fa8 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-fieldservicemanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-fieldservicemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-fieldservicemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 23 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-fieldservicemanagementfortelecommunication-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-fieldservicemanagementfortelecommunication-release-notes.md index 6788dbdfd68..b9bdb13ae6e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-fieldservicemanagementfortelecommunication-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-fieldservicemanagementfortelecommunication-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-fieldservicemanagementfortelecommunication-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-financialservicescardoperations-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-financialservicescardoperations-release-notes.md index fc10f829e37..48eb5f19113 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-financialservicescardoperations-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-financialservicescardoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-financialservicescardoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-financialservicesoperationscore-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-financialservicesoperationscore-release-notes.md index c83b52580d0..aa23c2a69e6 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-financialservicesoperationscore-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-financialservicesoperationscore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-financialservicesoperationscore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-financialservicesoperationsintegrationwithmastercard-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-financialservicesoperationsintegrationwithmastercard-release-notes.md index bff6f1ebaf3..660fe762411 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-financialservicesoperationsintegrationwithmastercard-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-financialservicesoperationsintegrationwithmastercard-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-financialservicesoperationsintegrationwithmastercard-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-financialservicesoperationsintegrationwithverifi-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-financialservicesoperationsintegrationwithverifi-release-notes.md index 9c9cc8c81ab..32044e42d70 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-financialservicesoperationsintegrationwithverifi-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-financialservicesoperationsintegrationwithverifi-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-financialservicesoperationsintegrationwithverifi-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-financialservicesoperationsintegrationwithvisa-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-financialservicesoperationsintegrationwithvisa-release-notes.md index 74a1a3814a2..49e586cf77a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-financialservicesoperationsintegrationwithvisa-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-financialservicesoperationsintegrationwithvisa-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-financialservicesoperationsintegrationwithvisa-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-flowssubflowsandactions-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-flowssubflowsandactions-release-notes.md index 19a50fc7d71..6bf64e356cd 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-flowssubflowsandactions-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-flowssubflowsandactions-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-flowssubflowsandactions-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-flowssubflowsandactionsinworkflowstudio-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-flowssubflowsandactionsinworkflowstudio-release-notes.md index 22b05e7833f..0ec2f79c212 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-flowssubflowsandactionsinworkflowstudio-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-flowssubflowsandactionsinworkflowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-flowssubflowsandactionsinworkflowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-generativeaicontroller-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-generativeaicontroller-release-notes.md index 4a220b8bba7..9c383cab4c0 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-generativeaicontroller-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-generativeaicontroller-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-generativeaicontroller-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-goalframework-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-goalframework-release-notes.md index fd5288264ba..869dc5a6a48 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-goalframework-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-goalframework-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-goalframework-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-goalframeworkforspm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-goalframeworkforspm-release-notes.md index 81ba70c47dc..e04d345a631 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-goalframeworkforspm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-goalframeworkforspm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-goalframeworkforspm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-hardwareassetmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-hardwareassetmanagement-release-notes.md index 8a8b336550f..c10b0c4f58a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-hardwareassetmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-hardwareassetmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-hardwareassetmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 15 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-hardwareassetmanagement1100-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-hardwareassetmanagement1100-release-notes.md index ae7080bfead..51b77e63951 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-hardwareassetmanagement1100-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-hardwareassetmanagement1100-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-hardwareassetmanagement1100-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-healthcareandlifesciencesservicemanagementcore-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-healthcareandlifesciencesservicemanagementcore-release-notes.md index 4fce6de4742..309bfd2a9d4 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-healthcareandlifesciencesservicemanagementcore-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-healthcareandlifesciencesservicemanagementcore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-healthcareandlifesciencesservicemanagementcore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-healthcarecomputerizedmaintenancemanagementsystem-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-healthcarecomputerizedmaintenancemanagementsystem-release-notes.md index 3aed7e0790a..d100c42d13a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-healthcarecomputerizedmaintenancemanagementsystem-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-healthcarecomputerizedmaintenancemanagementsystem-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-healthcarecomputerizedmaintenancemanagementsystem-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-healthcareoperationscore-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-healthcareoperationscore-release-notes.md index 37efb153a7f..87069ea3182 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-healthcareoperationscore-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-healthcareoperationscore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-healthcareoperationscore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-healthloganalytics-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-healthloganalytics-release-notes.md index 357912f75ce..ebba03dbb37 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-healthloganalytics-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-healthloganalytics-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-healthloganalytics-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-hermesmessagingservice-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-hermesmessagingservice-release-notes.md index 9a90bcbc763..ddb1bfc35f0 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-hermesmessagingservice-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-hermesmessagingservice-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-hermesmessagingservice-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-hiring-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-hiring-release-notes.md index 00c05279c68..508c6bd18d5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-hiring-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-hiring-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-hiring-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-hrmultiinstanceintegration-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-hrmultiinstanceintegration-release-notes.md index 8c2021c01e3..ecbbe1241ed 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-hrmultiinstanceintegration-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-hrmultiinstanceintegration-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-hrmultiinstanceintegration-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-hrservicedeliveryforhealthcare-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-hrservicedeliveryforhealthcare-release-notes.md index 72aa72c1492..296bfdb6404 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-hrservicedeliveryforhealthcare-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-hrservicedeliveryforhealthcare-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-hrservicedeliveryforhealthcare-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-hrservicedeliveryintegrationwithaccuratebackgroundservice-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-hrservicedeliveryintegrationwithaccuratebackgroundservice-release-notes.md index 267bb1779bf..b7746eeb776 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-hrservicedeliveryintegrationwithaccuratebackgroundservice-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-hrservicedeliveryintegrationwithaccuratebackgroundservice-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-hrservicedeliveryintegrationwithaccuratebackgroundservice-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-hrservicedeliveryintegrationwithfirstadvantageservice-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-hrservicedeliveryintegrationwithfirstadvantageservice-release-notes.md index a1f754b46d0..93abca932e5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-hrservicedeliveryintegrationwithfirstadvantageservice-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-hrservicedeliveryintegrationwithfirstadvantageservice-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-hrservicedeliveryintegrationwithfirstadvantageservice-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-hrservicedeliveryintegrationwithsterlingtalentsolutionsservice-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-hrservicedeliveryintegrationwithsterlingtalentsolutionsservice-release-notes.md index 172b0b59eea..5eb81a6a549 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-hrservicedeliveryintegrationwithsterlingtalentsolutionsservice-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-hrservicedeliveryintegrationwithsterlingtalentsolutionsservice-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-hrservicedeliveryintegrationwithsterlingtalentsolutionsservice-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-identity-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-identity-release-notes.md index be0ba7195a1..b7ff1e8d1d5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-identity-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-identity-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-identity-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-impact-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-impact-release-notes.md index fd7b8b4e401..b687d730411 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-impact-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-impact-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-impact-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 22 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-importandexport-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-importandexport-release-notes.md index 2fdd5e6485e..3244e12c7d9 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-importandexport-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-importandexport-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-importandexport-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-incidentmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-incidentmanagement-release-notes.md index 7d72eb16ed6..15e847202ae 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-incidentmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-incidentmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-incidentmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-individuallifeclaims-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-individuallifeclaims-release-notes.md index 43f10e3095b..cf710b8bda9 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-individuallifeclaims-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-individuallifeclaims-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-individuallifeclaims-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-industrialconnectedworkforcecore-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-industrialconnectedworkforcecore-release-notes.md index 3fdaae8a8a5..1374a2840c0 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-industrialconnectedworkforcecore-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-industrialconnectedworkforcecore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-industrialconnectedworkforcecore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-industrialconnectedworkforcemobileexperience-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-industrialconnectedworkforcemobileexperience-release-notes.md index ec0628ef17d..9ad2e018fdb 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-industrialconnectedworkforcemobileexperience-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-industrialconnectedworkforcemobileexperience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-industrialconnectedworkforcemobileexperience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-industrialguidedtasks-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-industrialguidedtasks-release-notes.md index bee5ad1efee..8e28a8f54be 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-industrialguidedtasks-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-industrialguidedtasks-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-industrialguidedtasks-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-industrialprocessmanager-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-industrialprocessmanager-release-notes.md index 194c159dc1f..b12d3587569 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-industrialprocessmanager-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-industrialprocessmanager-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-industrialprocessmanager-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-industrialstandards-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-industrialstandards-release-notes.md index ed21f5d4020..48de2cc8414 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-industrialstandards-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-industrialstandards-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-industrialstandards-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-instancedatareplication-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-instancedatareplication-release-notes.md index 121436320da..78e096cde6c 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-instancedatareplication-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-instancedatareplication-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-instancedatareplication-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-instancescan-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-instancescan-release-notes.md index 422ce246157..d574d76736e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-instancescan-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-instancescan-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-instancescan-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-insuranceclaims-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-insuranceclaims-release-notes.md index c85d744d115..0717830e8ae 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-insuranceclaims-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-insuranceclaims-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-insuranceclaims-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-insuranceclaimscore-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-insuranceclaimscore-release-notes.md index 050af6f3185..3793caced74 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-insuranceclaimscore-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-insuranceclaimscore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-insuranceclaimscore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-integrationhub-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-integrationhub-release-notes.md index 35a19948c0c..35fad0e6b7c 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-integrationhub-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-integrationhub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-integrationhub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-intelligenceforcsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-intelligenceforcsm-release-notes.md index 2f083f9e729..251b15d0a7d 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-intelligenceforcsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-intelligenceforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-intelligenceforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-interviewmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-interviewmanagement-release-notes.md index 7c25fc9ef48..5b0326edc5a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-interviewmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-interviewmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-interviewmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-itomaiops-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-itomaiops-release-notes.md index a2965bfc2bc..11577479467 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-itomaiops-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-itomaiops-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-itomaiops-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-itomcloudaccelerate-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-itomcloudaccelerate-release-notes.md index cebbbd9ed07..bad28b87711 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-itomcloudaccelerate-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-itomcloudaccelerate-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-itomcloudaccelerate-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-itomoptimization-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-itomoptimization-release-notes.md index 29274331bbf..7e382ed729e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-itomoptimization-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-itomoptimization-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-itomoptimization-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-itomvisibility-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-itomvisibility-release-notes.md index 0fc317a0785..33e66a064f4 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-itomvisibility-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-itomvisibility-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-itomvisibility-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 18 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-itservicemanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-itservicemanagement-release-notes.md index bff86524cad..07643cd70b4 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-itservicemanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-itservicemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-itservicemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-itsmmobileagent-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-itsmmobileagent-release-notes.md index c9f2a606be0..61035747392 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-itsmmobileagent-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-itsmmobileagent-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-itsmmobileagent-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-itsmpredictiveintelligenceworkbench-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-itsmpredictiveintelligenceworkbench-release-notes.md index e595e353d26..c8486ebb631 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-itsmpredictiveintelligenceworkbench-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-itsmpredictiveintelligenceworkbench-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-itsmpredictiveintelligenceworkbench-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-itsmsuccessdashboard-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-itsmsuccessdashboard-release-notes.md index 157c98b0ae9..15e590d2fea 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-itsmsuccessdashboard-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-itsmsuccessdashboard-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-itsmsuccessdashboard-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-journeydesigner-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-journeydesigner-release-notes.md index ecaf51fc165..45f9ae07e3a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-journeydesigner-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-journeydesigner-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-journeydesigner-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-keymanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-keymanagement-release-notes.md index c51b8e43eac..56ddfddd4cc 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-keymanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-keymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-keymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-knowledgecenter-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-knowledgecenter-release-notes.md index a712ba1802b..da606f6a992 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-knowledgecenter-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-knowledgecenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-knowledgecenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-knowledgegraph-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-knowledgegraph-release-notes.md index 4d2106f832c..0b0dc860db5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-knowledgegraph-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-knowledgegraph-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-knowledgegraph-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-knowledgemanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-knowledgemanagement-release-notes.md index 8e683c14a50..07512772194 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-knowledgemanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-knowledgemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-knowledgemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-leaderhub-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-leaderhub-release-notes.md index 23b424db9fd..136a3fcbb80 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-leaderhub-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-leaderhub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-leaderhub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-leadmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-leadmanagement-release-notes.md index 5a77c506c03..76c0510172e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-leadmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-leadmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-leadmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-leadtocashprocessmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-leadtocashprocessmanagement-release-notes.md index 32c3ad9601d..89e82654612 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-leadtocashprocessmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-leadtocashprocessmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-leadtocashprocessmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-learningposts-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-learningposts-release-notes.md index 76b1ef5248d..b394325b501 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-learningposts-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-learningposts-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-learningposts-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-legacyapplicationmanager-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-legacyapplicationmanager-release-notes.md index ed2023520bc..215e1d8bc2e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-legacyapplicationmanager-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-legacyapplicationmanager-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-legacyapplicationmanager-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-legacystudio-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-legacystudio-release-notes.md index bcd1057834b..ade18dc0082 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-legacystudio-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-legacystudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-legacystudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-legalconflictofinterest-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-legalconflictofinterest-release-notes.md index 63dc48f05a5..aea5dc1f516 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-legalconflictofinterest-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-legalconflictofinterest-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-legalconflictofinterest-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-legalholdnotification-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-legalholdnotification-release-notes.md index 4b621799059..633c969f549 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-legalholdnotification-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-legalholdnotification-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-legalholdnotification-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-legalmattermanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-legalmattermanagement-release-notes.md index 4fb57b57f4c..9b80d1d424a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-legalmattermanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-legalmattermanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-legalmattermanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-legalrequestmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-legalrequestmanagement-release-notes.md index 2f56f403da0..22b093f1ed5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-legalrequestmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-legalrequestmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-legalrequestmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-legalvirtualagentconversations-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-legalvirtualagentconversations-release-notes.md index bbc8ec86973..58354f4e187 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-legalvirtualagentconversations-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-legalvirtualagentconversations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-legalvirtualagentconversations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-lifecycleevents-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-lifecycleevents-release-notes.md index df3c5526b66..498f730f4f5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-lifecycleevents-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-lifecycleevents-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-lifecycleevents-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-listeningposts-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-listeningposts-release-notes.md index 6d556f116fd..f49cf3c2f35 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-listeningposts-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-listeningposts-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-listeningposts-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-localizationframework-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-localizationframework-release-notes.md index cbfcce9d7d8..89d3234ad55 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-localizationframework-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-localizationframework-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-localizationframework-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-localizationworkspace-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-localizationworkspace-release-notes.md index 2dd011c4dcb..fa41f704c08 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-localizationworkspace-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-localizationworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-localizationworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-managerhub-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-managerhub-release-notes.md index 3adea74c9a7..4797b002ff2 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-managerhub-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-managerhub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-managerhub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-manufacturingcommercialoperations-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-manufacturingcommercialoperations-release-notes.md index 99c44e425d3..0ac74f30530 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-manufacturingcommercialoperations-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-manufacturingcommercialoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-manufacturingcommercialoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-mastercardspoke-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-mastercardspoke-release-notes.md index 4809aba8ce9..595657ea254 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-mastercardspoke-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-mastercardspoke-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-mastercardspoke-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-mcpserverconsole-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-mcpserverconsole-release-notes.md index 0a6f63f5108..f2ed0fee71e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-mcpserverconsole-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-mcpserverconsole-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-mcpserverconsole-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-mentoring-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-mentoring-release-notes.md index 76959463470..606992c6c69 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-mentoring-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-mentoring-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-mentoring-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-microsoftazuredevopsintegrationforagiledevelopment-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-microsoftazuredevopsintegrationforagiledevelopment-release-notes.md index 2fd1328ecbb..283dd8ed1c6 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-microsoftazuredevopsintegrationforagiledevelopment-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-microsoftazuredevopsintegrationforagiledevelopment-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-microsoftazuredevopsintegrationforagiledevelopment-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-midserver-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-midserver-release-notes.md index 968c620ad23..95f6359ceb5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-midserver-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-midserver-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-midserver-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-mobileplatform-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-mobileplatform-release-notes.md index 43a80da9288..07a9bff5a2c 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-mobileplatform-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-mobileplatform-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-mobileplatform-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 15 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-modelriskmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-modelriskmanagement-release-notes.md index 4e39ee9ad0b..dce277003a2 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-modelriskmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-modelriskmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-modelriskmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nextexperience-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nextexperience-release-notes.md index ec8f490ff8e..237a160eae3 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nextexperience-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nextexperience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nextexperience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nextexperiencecomponents-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nextexperiencecomponents-release-notes.md index 79f9fcf9ce4..a510161e5b4 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nextexperiencecomponents-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nextexperiencecomponents-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nextexperiencecomponents-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nextexperiencedevelopernedtools-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nextexperiencedevelopernedtools-release-notes.md index bbd1abfd7f7..a7cbd983e7b 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nextexperiencedevelopernedtools-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nextexperiencedevelopernedtools-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nextexperiencedevelopernedtools-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-notifications-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-notifications-release-notes.md index 12798dcea2f..d39dc61cf7d 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-notifications-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-notifications-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-notifications-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-notify-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-notify-release-notes.md index 2cce9b1c4f6..71c7650d9d3 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-notify-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-notify-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-notify-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassist-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassist-release-notes.md index 1e5a9272fd7..751a8679e05 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassist-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassist-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassist-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 38 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistaiagents-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistaiagents-release-notes.md index 37b68f2bf4d..fd2e3280768 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistaiagents-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistaiagents-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistaiagents-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistanalytics-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistanalytics-release-notes.md index a99f4147a64..bfa47d1b55f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistanalytics-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistanalytics-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistanalytics-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistcenter-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistcenter-release-notes.md index 9d7eb682713..2465f226cbb 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistcenter-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistcenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistcenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforappengine-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforappengine-release-notes.md index f1cc0116626..9781a3a3363 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforappengine-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforappengine-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforappengine-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcmdb-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcmdb-release-notes.md index 14e69ad2d84..084c0fb1428 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcmdb-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcmdb-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforcmdb-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcollaborativeworkmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcollaborativeworkmanagement-release-notes.md index 58d502b7958..5655b0bb1dc 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcollaborativeworkmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcollaborativeworkmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforcollaborativeworkmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcollaborativeworkmanagementcwm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcollaborativeworkmanagementcwm-release-notes.md index 990c34151fa..1433cc4a83a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcollaborativeworkmanagementcwm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcollaborativeworkmanagementcwm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforcollaborativeworkmanagementcwm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforconfigurationmanagementdatabasecmdb-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforconfigurationmanagementdatabasecmdb-release-notes.md index f5b0c27446d..f3d8962569f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforconfigurationmanagementdatabasecmdb-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforconfigurationmanagementdatabasecmdb-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforconfigurationmanagementdatabasecmdb-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforconfigurepricequotecpq-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforconfigurepricequotecpq-release-notes.md index c371d3c6d85..13007bbf91e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforconfigurepricequotecpq-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforconfigurepricequotecpq-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforconfigurepricequotecpq-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcreator-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcreator-release-notes.md index 74e28722d63..b8dcecfbeb7 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcreator-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcreator-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforcreator-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 21 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcustomerservicemanagementcsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcustomerservicemanagementcsm-release-notes.md index adc6b04db03..b026488a509 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcustomerservicemanagementcsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforcustomerservicemanagementcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforcustomerservicemanagementcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 21 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforemployeecenterpro-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforemployeecenterpro-release-notes.md index 488bbb60679..7d6d058b88f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforemployeecenterpro-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforemployeecenterpro-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforemployeecenterpro-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforenterprisearchitectureea-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforenterprisearchitectureea-release-notes.md index 12ffe96c2fd..fbfcf06e5a3 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforenterprisearchitectureea-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforenterprisearchitectureea-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforenterprisearchitectureea-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforfieldservicemanagementfsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforfieldservicemanagementfsm-release-notes.md index fdbe703301e..53de14d9f14 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforfieldservicemanagementfsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforfieldservicemanagementfsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforfieldservicemanagementfsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforfinancialservicesoperationsfso-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforfinancialservicesoperationsfso-release-notes.md index 67b74376058..2213b4f6ce0 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforfinancialservicesoperationsfso-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforfinancialservicesoperationsfso-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforfinancialservicesoperationsfso-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforfsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforfsm-release-notes.md index 1ed92e7e656..ff8998d0e9c 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforfsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforfsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforfsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforhardwareassetmanagementham-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforhardwareassetmanagementham-release-notes.md index 1c8fe987e3a..ab913411b76 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforhardwareassetmanagementham-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforhardwareassetmanagementham-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforhardwareassetmanagementham-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforhrservicedeliveryhrsd-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforhrservicedeliveryhrsd-release-notes.md index 8a7522ca231..108961e1190 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforhrservicedeliveryhrsd-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforhrservicedeliveryhrsd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforhrservicedeliveryhrsd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 16 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforitoperationsmanagementitom-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforitoperationsmanagementitom-release-notes.md index 6d9e800b268..e7221437077 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforitoperationsmanagementitom-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforitoperationsmanagementitom-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforitoperationsmanagementitom-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 15 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforitservicemanagementitsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforitservicemanagementitsm-release-notes.md index 10b097c5e0b..c6da0899bab 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforitservicemanagementitsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforitservicemanagementitsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforitservicemanagementitsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 36 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforlegalservicedeliverylsd-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforlegalservicedeliverylsd-release-notes.md index 94de36592ba..25bb5361364 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforlegalservicedeliverylsd-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforlegalservicedeliverylsd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforlegalservicedeliverylsd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistformanufacturingcommercialoperationsmco-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistformanufacturingcommercialoperationsmco-release-notes.md index 4c83e594b77..dba59ec91a4 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistformanufacturingcommercialoperationsmco-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistformanufacturingcommercialoperationsmco-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistformanufacturingcommercialoperationsmco-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforoperationalsustainabilitymanagementmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforoperationalsustainabilitymanagementmanagement-release-notes.md index 64519143f32..124d18009fe 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforoperationalsustainabilitymanagementmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforoperationalsustainabilitymanagementmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforoperationalsustainabilitymanagementmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforoperationaltechnologyservicemanagementotsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforoperationaltechnologyservicemanagementotsm-release-notes.md index b2ecf269f3e..595b561ad0f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforoperationaltechnologyservicemanagementotsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforoperationaltechnologyservicemanagementotsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforoperationaltechnologyservicemanagementotsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforordermanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforordermanagement-release-notes.md index d45c3f91abb..c63f8c94a0b 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforordermanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforordermanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforordermanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforretailservicemanagementrsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforretailservicemanagementrsm-release-notes.md index e3ae48e1e99..dfbbdaa4aa3 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforretailservicemanagementrsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforretailservicemanagementrsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforretailservicemanagementrsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsalescrmfortelecommunications-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsalescrmfortelecommunications-release-notes.md index 5027bffae2d..e844318731c 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsalescrmfortelecommunications-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsalescrmfortelecommunications-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforsalescrmfortelecommunications-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsalesforceautomationsfa-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsalesforceautomationsfa-release-notes.md index c62b761d76c..76b6a1c4e58 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsalesforceautomationsfa-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsalesforceautomationsfa-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforsalesforceautomationsfa-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsecurityincidentresponse-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsecurityincidentresponse-release-notes.md index 623aab78acd..9735dcdf86b 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsecurityincidentresponse-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsecurityincidentresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforsecurityincidentresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsecurityincidentresponsesir-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsecurityincidentresponsesir-release-notes.md index a1edc075f19..9e1f7901781 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsecurityincidentresponsesir-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsecurityincidentresponsesir-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforsecurityincidentresponsesir-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsecurityoperations-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsecurityoperations-release-notes.md index 9762050eb8c..f3bdec591bc 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsecurityoperations-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsecurityoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforsecurityoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsoftwareassetmanagementsam-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsoftwareassetmanagementsam-release-notes.md index 042e554528b..9774296a2b4 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsoftwareassetmanagementsam-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsoftwareassetmanagementsam-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforsoftwareassetmanagementsam-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsourcetopayoperations-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsourcetopayoperations-release-notes.md index cc22b60ddcb..827428a1122 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsourcetopayoperations-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforsourcetopayoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforsourcetopayoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 15 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforstrategicportfoliomanagementspm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforstrategicportfoliomanagementspm-release-notes.md index 6710e0a3e4b..5fe0e0befca 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforstrategicportfoliomanagementspm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforstrategicportfoliomanagementspm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforstrategicportfoliomanagementspm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistfortelecommunicationsmediaandtechnologytmt-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistfortelecommunicationsmediaandtechnologytmt-release-notes.md index 7032ce81109..fb03ad9445e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistfortelecommunicationsmediaandtechnologytmt-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistfortelecommunicationsmediaandtechnologytmt-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistfortelecommunicationsmediaandtechnologytmt-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforthirdpartyriskmanagementtprm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforthirdpartyriskmanagementtprm-release-notes.md index eee1301bf0d..832909c1090 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforthirdpartyriskmanagementtprm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforthirdpartyriskmanagementtprm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforthirdpartyriskmanagementtprm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforvault-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforvault-release-notes.md index 98e1fef4dcc..ef5b1f1aece 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforvault-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforvault-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforvault-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforvulnerabilityresponse-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforvulnerabilityresponse-release-notes.md index 19d32547cca..641f8d76ff5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforvulnerabilityresponse-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforvulnerabilityresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforvulnerabilityresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforworkplaceservicedeliverywsd-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforworkplaceservicedeliverywsd-release-notes.md index efd420063be..3f16144d644 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforworkplaceservicedeliverywsd-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforworkplaceservicedeliverywsd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforworkplaceservicedeliverywsd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforzerocopyconnector-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforzerocopyconnector-release-notes.md index 440705ca75c..3ce890eb9ea 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistforzerocopyconnector-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistforzerocopyconnector-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistforzerocopyconnector-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistinaisearch-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistinaisearch-release-notes.md index ea65d8e8251..b3200ca48f9 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistinaisearch-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistinaisearch-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistinaisearch-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistincontractmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistincontractmanagement-release-notes.md index 9740b1aae36..da8a709a580 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistincontractmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistincontractmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistincontractmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 18 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistindocumentintelligence-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistindocumentintelligence-release-notes.md index 0ed8a20c6a9..324920bc7a2 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistindocumentintelligence-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistindocumentintelligence-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistindocumentintelligence-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistinplatformanalytics-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistinplatformanalytics-release-notes.md index ce4902b065f..457ab155fa9 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistinplatformanalytics-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistinplatformanalytics-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistinplatformanalytics-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 16 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistinvirtualagent-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistinvirtualagent-release-notes.md index 1cd90412cb6..4173ed4c64a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistinvirtualagent-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistinvirtualagent-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistinvirtualagent-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 51 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowassistskillkit-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowassistskillkit-release-notes.md index a46083e2548..08035173835 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowassistskillkit-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowassistskillkit-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowassistskillkit-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-nowmobile-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-nowmobile-release-notes.md index 6daddbb25bb..16092d4e50c 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-nowmobile-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-nowmobile-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-nowmobile-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-oncallscheduling-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-oncallscheduling-release-notes.md index 0a5d4685263..41b596db416 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-oncallscheduling-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-oncallscheduling-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-oncallscheduling-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-operationalresilience-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-operationalresilience-release-notes.md index f016942e484..cadc6d4558f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-operationalresilience-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-operationalresilience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-operationalresilience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-operationalsustainabilitymanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-operationalsustainabilitymanagement-release-notes.md index 9c6ebec6b05..3d8376983d2 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-operationalsustainabilitymanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-operationalsustainabilitymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-operationalsustainabilitymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-release-notes.md index 31351306aaf..8cb7ec243e8 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologychangemanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologychangemanagement-release-notes.md index 84d5e4346c6..aecb521b04f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologychangemanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologychangemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-operationaltechnologychangemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologydiscovery-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologydiscovery-release-notes.md index 12484a9e67d..60c1438d5a0 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologydiscovery-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologydiscovery-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-operationaltechnologydiscovery-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologyincidentmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologyincidentmanagement-release-notes.md index 843a9357bd2..7efa5e46918 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologyincidentmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologyincidentmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-operationaltechnologyincidentmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologymanager-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologymanager-release-notes.md index 46e8e69de11..aa648dd5a44 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologymanager-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologymanager-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-operationaltechnologymanager-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 16 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologyotmanagerfoundation-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologyotmanagerfoundation-release-notes.md index b0eb7ceff99..f56fa810f39 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologyotmanagerfoundation-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologyotmanagerfoundation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-operationaltechnologyotmanagerfoundation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologyrequestmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologyrequestmanagement-release-notes.md index b6191077549..2c11f0101ff 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologyrequestmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologyrequestmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-operationaltechnologyrequestmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologyvulnerabilityresponse-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologyvulnerabilityresponse-release-notes.md index cdc9c8019a9..d0416e3fb1c 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologyvulnerabilityresponse-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-operationaltechnologyvulnerabilityresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-operationaltechnologyvulnerabilityresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-opportunitymanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-opportunitymanagement-release-notes.md index b72694dc5c6..eba0fefc067 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-opportunitymanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-opportunitymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-opportunitymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-opportunitymarketplace-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-opportunitymarketplace-release-notes.md index 4e49c6dd712..48949b77f76 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-opportunitymarketplace-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-opportunitymarketplace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-opportunitymarketplace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-ordermanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-ordermanagement-release-notes.md index a7cee3b549c..872f2686235 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-ordermanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-ordermanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-ordermanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-partnerrelationshipmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-partnerrelationshipmanagement-release-notes.md index 46c3faf0efb..98ea48fd5f2 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-partnerrelationshipmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-partnerrelationshipmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-partnerrelationshipmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-passwordreset-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-passwordreset-release-notes.md index 8a1696c0c32..83376174ee4 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-passwordreset-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-passwordreset-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-passwordreset-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-patientsupportservices-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-patientsupportservices-release-notes.md index 7692ce5c159..cd472ef3e69 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-patientsupportservices-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-patientsupportservices-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-patientsupportservices-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-performanceanalytics-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-performanceanalytics-release-notes.md index d7616b9b174..1969bd420bc 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-performanceanalytics-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-performanceanalytics-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-performanceanalytics-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-performanceanalyticsitsmdashboards-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-performanceanalyticsitsmdashboards-release-notes.md index 12444c3fc6a..f0a012116f3 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-performanceanalyticsitsmdashboards-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-performanceanalyticsitsmdashboards-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-performanceanalyticsitsmdashboards-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-performanceanalyzer-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-performanceanalyzer-release-notes.md index 3acb678b41e..da2bb1a5155 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-performanceanalyzer-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-performanceanalyzer-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-performanceanalyzer-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-platformanalyticsexperience-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-platformanalyticsexperience-release-notes.md index 3beb97c624f..da8b67eaf5f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-platformanalyticsexperience-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-platformanalyticsexperience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-platformanalyticsexperience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-playbook-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-playbook-release-notes.md index 31668cc56e3..396d24ddb67 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-playbook-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-playbook-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-playbook-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-playbooksinworkflowstudio-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-playbooksinworkflowstudio-release-notes.md index f5ef1c0f242..e303830f309 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-playbooksinworkflowstudio-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-playbooksinworkflowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-playbooksinworkflowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-policyandcompliancemanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-policyandcompliancemanagement-release-notes.md index 1dfd1a1ef7f..ec8a9a3645c 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-policyandcompliancemanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-policyandcompliancemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-policyandcompliancemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-portfolioplanning-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-portfolioplanning-release-notes.md index fc4eda5d21b..758393c731f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-portfolioplanning-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-portfolioplanning-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-portfolioplanning-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-predictiveaiforcsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-predictiveaiforcsm-release-notes.md index f1d01f1f650..c5190780b75 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-predictiveaiforcsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-predictiveaiforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-predictiveaiforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-predictiveintelligence-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-predictiveintelligence-release-notes.md index fa187dd9d86..44cde6598d2 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-predictiveintelligence-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-predictiveintelligence-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-predictiveintelligence-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-predictiveintelligenceforlegalservicedelivery-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-predictiveintelligenceforlegalservicedelivery-release-notes.md index 9d96745258d..b89f029f09b 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-predictiveintelligenceforlegalservicedelivery-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-predictiveintelligenceforlegalservicedelivery-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-predictiveintelligenceforlegalservicedelivery-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-previsitmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-previsitmanagement-release-notes.md index 612fd2116ed..d6130cedf61 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-previsitmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-previsitmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-previsitmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-privacymanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-privacymanagement-release-notes.md index 6759381df26..59b7f91206f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-privacymanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-privacymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-privacymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-proactiveengagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-proactiveengagement-release-notes.md index 0fd44516b8d..3ed650c6949 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-proactiveengagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-proactiveengagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-proactiveengagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-proactiveserviceexperienceworkflows-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-proactiveserviceexperienceworkflows-release-notes.md index e9d2fc9de08..f1cdba2a401 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-proactiveserviceexperienceworkflows-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-proactiveserviceexperienceworkflows-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-proactiveserviceexperienceworkflows-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-problemmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-problemmanagement-release-notes.md index 856b224248a..3f3a2a60fc4 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-problemmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-problemmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-problemmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-processmining-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-processmining-release-notes.md index 118ff8e4365..7f2a2d53a88 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-processmining-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-processmining-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-processmining-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-productcatalogmanagementandpricingmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-productcatalogmanagementandpricingmanagement-release-notes.md index 24bd6143bc2..4b1899d6589 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-productcatalogmanagementandpricingmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-productcatalogmanagementandpricingmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-productcatalogmanagementandpricingmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-productsupportfortechnology-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-productsupportfortechnology-release-notes.md index 0534bee067c..9c9b8ee2aa5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-productsupportfortechnology-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-productsupportfortechnology-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-productsupportfortechnology-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-projectportfoliomanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-projectportfoliomanagement-release-notes.md index 8a404538891..9b19cd23faf 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-projectportfoliomanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-projectportfoliomanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-projectportfoliomanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-projectworkspace-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-projectworkspace-release-notes.md index 2b770070e07..b4d8f49f424 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-projectworkspace-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-projectworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-projectworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-publicsectordigitalservices-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-publicsectordigitalservices-release-notes.md index 667a9734f7a..f44adf3eb44 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-publicsectordigitalservices-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-publicsectordigitalservices-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-publicsectordigitalservices-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-purchaseordermanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-purchaseordermanagement-release-notes.md index dabdc881ecd..8a68e5f2300 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-purchaseordermanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-purchaseordermanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-purchaseordermanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-quotemanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-quotemanagement-release-notes.md index 4981d8bde46..c52d9b46800 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-quotemanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-quotemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-quotemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-recommendedactionsforhrsd-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-recommendedactionsforhrsd-release-notes.md index 3c33ba7c41c..824b5db50b6 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-recommendedactionsforhrsd-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-recommendedactionsforhrsd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-recommendedactionsforhrsd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.md index 6030af130fc..a8c83961d2c 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-recruitmentworkspace-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-recruitmentworkspace-release-notes.md index 23fd3e048b0..bbbb764aa80 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-recruitmentworkspace-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-recruitmentworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-recruitmentworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-redoxinboundintegration-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-redoxinboundintegration-release-notes.md index 3cbab2c4c72..6e22eeb08c5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-redoxinboundintegration-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-redoxinboundintegration-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-redoxinboundintegration-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-regulatorychangemanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-regulatorychangemanagement-release-notes.md index 726583e4303..d4305a02f5f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-regulatorychangemanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-regulatorychangemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-regulatorychangemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-releasemanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-releasemanagement-release-notes.md index 8f843683fe8..8bcb811595f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-releasemanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-releasemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-releasemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-releaseops-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-releaseops-release-notes.md index 56983fd1747..fcb99aa13c0 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-releaseops-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-releaseops-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-releaseops-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-requestmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-requestmanagement-release-notes.md index c3c2d451001..6eb71d3d51f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-requestmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-requestmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-requestmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-resourcemanagementworkspace-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-resourcemanagementworkspace-release-notes.md index 1091d0c8e92..5a3fc9b64b0 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-resourcemanagementworkspace-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-resourcemanagementworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-resourcemanagementworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-retail-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-retail-release-notes.md index 6d9f88be7cb..0512f6f2cf6 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-retail-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-retail-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-retail-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-retailapplications-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-retailapplications-release-notes.md index 3f3bcb35f68..d6e1cb7cc19 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-retailapplications-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-retailapplications-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-retailapplications-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-retailcore-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-retailcore-release-notes.md index 0e7445abec8..96328e2d473 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-retailcore-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-retailcore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-retailcore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-retailoperations-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-retailoperations-release-notes.md index ceb84e06e9f..aed7ad85ca9 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-retailoperations-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-retailoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-retailoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-retailstrategicportfoliomanagementsuite-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-retailstrategicportfoliomanagementsuite-release-notes.md index 1159e4d35e2..70d5847a016 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-retailstrategicportfoliomanagementsuite-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-retailstrategicportfoliomanagementsuite-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-retailstrategicportfoliomanagementsuite-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-retailtaskmanagementcore-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-retailtaskmanagementcore-release-notes.md index 3967eb1d570..e243df12a6a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-retailtaskmanagementcore-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-retailtaskmanagementcore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-retailtaskmanagementcore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-returnmerchandiseauthorization-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-returnmerchandiseauthorization-release-notes.md index 6d6b4a12334..71f5cf211da 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-returnmerchandiseauthorization-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-returnmerchandiseauthorization-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-returnmerchandiseauthorization-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-reversetunnel-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-reversetunnel-release-notes.md index 05048c43ae9..0eccd7e5c2d 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-reversetunnel-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-reversetunnel-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-reversetunnel-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-rpahub-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-rpahub-release-notes.md index 15ddc87681e..c9eba6b3efe 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-rpahub-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-rpahub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-rpahub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 22 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-salesagreementmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-salesagreementmanagement-release-notes.md index 2e539958d2f..47b1e8af7e2 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-salesagreementmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-salesagreementmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-salesagreementmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-salescrmfortelecommunications-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-salescrmfortelecommunications-release-notes.md index ed7febcafad..18febfb3667 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-salescrmfortelecommunications-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-salescrmfortelecommunications-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-salescrmfortelecommunications-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-salesforecasting-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-salesforecasting-release-notes.md index 9cb7512d5e4..a174ff850d5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-salesforecasting-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-salesforecasting-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-salesforecasting-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-salesterritorymanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-salesterritorymanagement-release-notes.md index e53cbe17264..1d576c6fe09 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-salesterritorymanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-salesterritorymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-salesterritorymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-scaledagileframeworksafe-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-scaledagileframeworksafe-release-notes.md index e3e42b67827..8ccd5078205 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-scaledagileframeworksafe-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-scaledagileframeworksafe-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-scaledagileframeworksafe-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-securitycenter-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-securitycenter-release-notes.md index cd1ea1a9fb3..789d596e1eb 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-securitycenter-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-securitycenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-securitycenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-securityincidentresponse-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-securityincidentresponse-release-notes.md index 8087a5d6ad4..a534e9bbd43 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-securityincidentresponse-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-securityincidentresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-securityincidentresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-securityposturecontrol-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-securityposturecontrol-release-notes.md index 974fccacbe8..42ac288d86d 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-securityposturecontrol-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-securityposturecontrol-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-securityposturecontrol-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-selfserviceandomnichannelengagementforcsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-selfserviceandomnichannelengagementforcsm-release-notes.md index d2bf6d87a22..9eb3cb485a1 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-selfserviceandomnichannelengagementforcsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-selfserviceandomnichannelengagementforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-selfserviceandomnichannelengagementforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 21 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-servicecatalog-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-servicecatalog-release-notes.md index 240df0b24b4..664ab7dfe8a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-servicecatalog-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-servicecatalog-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-servicecatalog-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-servicecreator-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-servicecreator-release-notes.md index 67c4d42923f..f0c56d62afe 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-servicecreator-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-servicecreator-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-servicecreator-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-serviceexchange-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-serviceexchange-release-notes.md index 2b4d119ae77..a17c3ff9cba 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-serviceexchange-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-serviceexchange-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-serviceexchange-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-serviceexchangeformerlyservicebridge-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-serviceexchangeformerlyservicebridge-release-notes.md index 240ce072a64..f948b7df6e7 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-serviceexchangeformerlyservicebridge-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-serviceexchangeformerlyservicebridge-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-serviceexchangeformerlyservicebridge-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-servicegraphconnectorformicrosoftdefenderforiotazure-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-servicegraphconnectorformicrosoftdefenderforiotazure-release-notes.md index bdd5a2af9ea..a016ab73d02 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-servicegraphconnectorformicrosoftdefenderforiotazure-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-servicegraphconnectorformicrosoftdefenderforiotazure-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-servicegraphconnectorformicrosoftdefenderforiotazure-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-servicegraphconnectorintegrationforclarotyctd-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-servicegraphconnectorintegrationforclarotyctd-release-notes.md index f6f207099ae..400f88f6fbb 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-servicegraphconnectorintegrationforclarotyctd-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-servicegraphconnectorintegrationforclarotyctd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-servicegraphconnectorintegrationforclarotyctd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-servicelevelmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-servicelevelmanagement-release-notes.md index 2eae1ea0f6c..9e63b554670 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-servicelevelmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-servicelevelmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-servicelevelmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-servicenowaddinformicrosoft365-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-servicenowaddinformicrosoft365-release-notes.md index 336f79db994..374684e1661 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-servicenowaddinformicrosoft365-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-servicenowaddinformicrosoft365-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-servicenowaddinformicrosoft365-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-servicenowailens-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-servicenowailens-release-notes.md index 89129a0208a..46eef212b3b 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-servicenowailens-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-servicenowailens-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-servicenowailens-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-servicenowaiplatformcorefeature-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-servicenowaiplatformcorefeature-release-notes.md index e6086d23b31..8219b7732a2 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-servicenowaiplatformcorefeature-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-servicenowaiplatformcorefeature-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-servicenowaiplatformcorefeature-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 16 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-servicenowcli-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-servicenowcli-release-notes.md index 32a92270756..bfed9f4db29 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-servicenowcli-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-servicenowcli-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-servicenowcli-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-servicenowide-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-servicenowide-release-notes.md index b5415f9e09c..201447ec872 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-servicenowide-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-servicenowide-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-servicenowide-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-servicenowsdk-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-servicenowsdk-release-notes.md index 124b98cf02d..11e7e5f6c58 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-servicenowsdk-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-servicenowsdk-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-servicenowsdk-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-servicenowstudio-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-servicenowstudio-release-notes.md index 441b509964a..2c6945e8529 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-servicenowstudio-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-servicenowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-servicenowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-servicenowvault-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-servicenowvault-release-notes.md index fa7b0695ce8..dc32d0c1929 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-servicenowvault-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-servicenowvault-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-servicenowvault-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-serviceobservability-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-serviceobservability-release-notes.md index ed8334a8c33..b079b4cf935 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-serviceobservability-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-serviceobservability-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-serviceobservability-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-serviceoperationsworkspaceforitsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-serviceoperationsworkspaceforitsm-release-notes.md index 5611661356d..2e653531315 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-serviceoperationsworkspaceforitsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-serviceoperationsworkspaceforitsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-serviceoperationsworkspaceforitsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 22 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-serviceportal-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-serviceportal-release-notes.md index c2c57b35671..46d93844afc 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-serviceportal-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-serviceportal-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-serviceportal-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-serviceportfoliomanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-serviceportfoliomanagement-release-notes.md index c8096f073f8..72cd0432c09 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-serviceportfoliomanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-serviceportfoliomanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-serviceportfoliomanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-servicereliabilitymanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-servicereliabilitymanagement-release-notes.md index d3746513884..22dca07f557 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-servicereliabilitymanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-servicereliabilitymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-servicereliabilitymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-setuphub-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-setuphub-release-notes.md index 5310d47414b..33b0dc45c5a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-setuphub-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-setuphub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-setuphub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-sidebar-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-sidebar-release-notes.md index 3fe4c06d5e3..73dcf96d86b 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-sidebar-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-sidebar-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-sidebar-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-sitereliabilityoperations-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-sitereliabilityoperations-release-notes.md index da8256c5990..96abb31acab 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-sitereliabilityoperations-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-sitereliabilityoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-sitereliabilityoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-skillsfoundation-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-skillsfoundation-release-notes.md index c5d55d30e78..7a73e4a3df2 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-skillsfoundation-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-skillsfoundation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-skillsfoundation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-skillsintelligence-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-skillsintelligence-release-notes.md index 006f08ea48e..b3043a50291 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-skillsintelligence-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-skillsintelligence-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-skillsintelligence-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-skillsmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-skillsmanagement-release-notes.md index fcefbfbb846..ca3193f2ed9 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-skillsmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-skillsmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-skillsmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-smartassessmentengine-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-smartassessmentengine-release-notes.md index dfb3476ec88..2cc43bc3552 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-smartassessmentengine-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-smartassessmentengine-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-smartassessmentengine-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-softwareassetmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-softwareassetmanagement-release-notes.md index 5e8373f79fa..b55a87ec5cf 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-softwareassetmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-softwareassetmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-softwareassetmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 27 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-sourcetopayoperationsintegrations-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-sourcetopayoperationsintegrations-release-notes.md index cc4c9628d43..d8e24ad9ae4 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-sourcetopayoperationsintegrations-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-sourcetopayoperationsintegrations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-sourcetopayoperationsintegrations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-sourcingandprocurementoperations-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-sourcingandprocurementoperations-release-notes.md index 8a0e7838916..61659dca428 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-sourcingandprocurementoperations-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-sourcingandprocurementoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-sourcingandprocurementoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 15 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-spmenterprisewidedeployment-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-spmenterprisewidedeployment-release-notes.md index 57796bf857d..f6af1f5a62e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-spmenterprisewidedeployment-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-spmenterprisewidedeployment-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-spmenterprisewidedeployment-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-sqlapi-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-sqlapi-release-notes.md index 7d6b6445cd2..a78be4fd328 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-sqlapi-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-sqlapi-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-sqlapi-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-strategicplanning-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-strategicplanning-release-notes.md index fb3cb717e79..d47d2333910 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-strategicplanning-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-strategicplanning-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-strategicplanning-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 27 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-strategicportfoliomanagementfortelecom-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-strategicportfoliomanagementfortelecom-release-notes.md index 8352f52a179..ce48fbed869 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-strategicportfoliomanagementfortelecom-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-strategicportfoliomanagementfortelecom-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-strategicportfoliomanagementfortelecom-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-streamconnectdashboard-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-streamconnectdashboard-release-notes.md index 846e30700fd..9f4036b213a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-streamconnectdashboard-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-streamconnectdashboard-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-streamconnectdashboard-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-subscriptionmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-subscriptionmanagement-release-notes.md index 0014784f3b2..20abeeed4fd 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-subscriptionmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-subscriptionmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-subscriptionmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-supplierlifecycleoperations-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-supplierlifecycleoperations-release-notes.md index 5f841bef878..8b384fc0bed 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-supplierlifecycleoperations-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-supplierlifecycleoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-supplierlifecycleoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-syntheticmonitoring-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-syntheticmonitoring-release-notes.md index 95d8ebb3477..acd3df874be 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-syntheticmonitoring-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-syntheticmonitoring-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-syntheticmonitoring-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-systemupdatesets-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-systemupdatesets-release-notes.md index b75d3db49eb..ce28f3a357f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-systemupdatesets-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-systemupdatesets-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-systemupdatesets-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-tablebuilder-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-tablebuilder-release-notes.md index b77b34e4e28..24fd2ae24f4 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-tablebuilder-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-tablebuilder-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-tablebuilder-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-talentdevelopmentcore-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-talentdevelopmentcore-release-notes.md index f74f9d12a89..b9726e98ab0 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-talentdevelopmentcore-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-talentdevelopmentcore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-talentdevelopmentcore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-talentfeedback-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-talentfeedback-release-notes.md index 5196d9e3f10..85e016fa464 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-talentfeedback-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-talentfeedback-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-talentfeedback-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-talentprofile-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-talentprofile-release-notes.md index bafef6349a8..2b6a5dadba3 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-talentprofile-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-talentprofile-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-talentprofile-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-taskintelligenceforitsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-taskintelligenceforitsm-release-notes.md index dcf0aef7d02..ef2214bd14b 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-taskintelligenceforitsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-taskintelligenceforitsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-taskintelligenceforitsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-telecommunicationscustomer360-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-telecommunicationscustomer360-release-notes.md index f97ef167274..5c55f1adbf5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-telecommunicationscustomer360-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-telecommunicationscustomer360-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-telecommunicationscustomer360-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-telecommunicationsnetworkinventory-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-telecommunicationsnetworkinventory-release-notes.md index 8bc0138dc22..ce1c19c7a77 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-telecommunicationsnetworkinventory-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-telecommunicationsnetworkinventory-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-telecommunicationsnetworkinventory-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-telecommunicationsserviceoperationsmanagementtsom-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-telecommunicationsserviceoperationsmanagementtsom-release-notes.md index 43e10bd444c..37fa765922f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-telecommunicationsserviceoperationsmanagementtsom-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-telecommunicationsserviceoperationsmanagementtsom-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-telecommunicationsserviceoperationsmanagementtsom-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-themebuilder-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-themebuilder-release-notes.md index 1c5a2fd0a2b..a8aa9df28d5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-themebuilder-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-themebuilder-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-themebuilder-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-thirdpartyriskmanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-thirdpartyriskmanagement-release-notes.md index 8c6bed94fa6..d9ca5135db5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-thirdpartyriskmanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-thirdpartyriskmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-thirdpartyriskmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 22 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-threatintelligencesecuritycenter-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-threatintelligencesecuritycenter-release-notes.md index 638321955e9..4218f25f000 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-threatintelligencesecuritycenter-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-threatintelligencesecuritycenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-threatintelligencesecuritycenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-uibuilder-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-uibuilder-release-notes.md index 5847aada515..4cb6b83112b 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-uibuilder-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-uibuilder-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-uibuilder-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-uicomponentcliextension-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-uicomponentcliextension-release-notes.md index 454c65c3792..729246ec7a8 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-uicomponentcliextension-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-uicomponentcliextension-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-uicomponentcliextension-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-unifiedsecurityexposuremanagement-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-unifiedsecurityexposuremanagement-release-notes.md index 2684396c12e..64d222e28cf 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-unifiedsecurityexposuremanagement-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-unifiedsecurityexposuremanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-unifiedsecurityexposuremanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-universalrequest-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-universalrequest-release-notes.md index fcb0066c861..1afa6f1603a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-universalrequest-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-universalrequest-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-universalrequest-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-upgradecenter-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-upgradecenter-release-notes.md index 209d4aec3bf..2945f2cc3bf 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-upgradecenter-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-upgradecenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-upgradecenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-upgradeconsole-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-upgradeconsole-release-notes.md index 796d139d1e3..29c060ddee5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-upgradeconsole-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-upgradeconsole-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-upgradeconsole-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-usageinsights-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-usageinsights-release-notes.md index a784bf53a63..08d7ba594de 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-usageinsights-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-usageinsights-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-usageinsights-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-vendormanagementworkspace-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-vendormanagementworkspace-release-notes.md index a448fdceee0..aa1114c4770 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-vendormanagementworkspace-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-vendormanagementworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-vendormanagementworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-verifispoke-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-verifispoke-release-notes.md index e8a3c699040..ec6ec01449f 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-verifispoke-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-verifispoke-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-verifispoke-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-virtualagent-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-virtualagent-release-notes.md index b13597d888f..67a103a01c5 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-virtualagent-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-virtualagent-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-virtualagent-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-visaspoke-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-visaspoke-release-notes.md index c986d5aa0e9..552eae5c146 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-visaspoke-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-visaspoke-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-visaspoke-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-vulnerabilityresponse-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-vulnerabilityresponse-release-notes.md index 713eb4fdf46..b57c6ca48d0 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-vulnerabilityresponse-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-vulnerabilityresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-vulnerabilityresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 26 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-vulnerabilityresponseintegrations-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-vulnerabilityresponseintegrations-release-notes.md index 3cd9898d93b..2102abcca5d 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-vulnerabilityresponseintegrations-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-vulnerabilityresponseintegrations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-vulnerabilityresponseintegrations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-vulnerabilityresponseintegrationwithclarotyctd-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-vulnerabilityresponseintegrationwithclarotyctd-release-notes.md index 10b6a53bc30..25de0bcb625 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-vulnerabilityresponseintegrationwithclarotyctd-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-vulnerabilityresponseintegrationwithclarotyctd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-vulnerabilityresponseintegrationwithclarotyctd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-vulnerabilityresponseintegrationwithmicrosoftdefenderforiotazure-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-vulnerabilityresponseintegrationwithmicrosoftdefenderforiotazure-release-notes.md index a18ec6b5dda..6c0303fd830 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-vulnerabilityresponseintegrationwithmicrosoftdefenderforiotazure-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-vulnerabilityresponseintegrationwithmicrosoftdefenderforiotazure-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-vulnerabilityresponseintegrationwithmicrosoftdefenderforiotazure-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-walkupexperience-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-walkupexperience-release-notes.md index 3a02d04de3a..1af7ad49f14 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-walkupexperience-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-walkupexperience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-walkupexperience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-workflowstudio-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-workflowstudio-release-notes.md index b3e481b0cad..5446f3a9581 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-workflowstudio-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-workflowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-workflowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-workforceoptimizationforcsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-workforceoptimizationforcsm-release-notes.md index b8b46c865ae..293d43f1b13 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-workforceoptimizationforcsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-workforceoptimizationforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-workforceoptimizationforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-workforceoptimizationforcustomerservicecsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-workforceoptimizationforcustomerservicecsm-release-notes.md index 18f34a24907..7c83718b2ee 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-workforceoptimizationforcustomerservicecsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-workforceoptimizationforcustomerservicecsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-workforceoptimizationforcustomerservicecsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-workforceoptimizationforhr-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-workforceoptimizationforhr-release-notes.md index 9097cff8ebd..bc8088bb2de 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-workforceoptimizationforhr-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-workforceoptimizationforhr-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-workforceoptimizationforhr-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-workforceoptimizationforitsm-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-workforceoptimizationforitsm-release-notes.md index e90f7be373e..a77e737f83c 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-workforceoptimizationforitsm-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-workforceoptimizationforitsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-workforceoptimizationforitsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-workspace-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-workspace-release-notes.md index e416400283f..abf229fd7c7 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-workspace-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-workspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-workspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-zerocopyconnectorforerp-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-zerocopyconnectorforerp-release-notes.md index 312bfaf7889..94869f84d4e 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-zerocopyconnectorforerp-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-zerocopyconnectorforerp-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-zerocopyconnectorforerp-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-zerocopyconnectorhub-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-zerocopyconnectorhub-release-notes.md index 7fdecad0ec6..b657af2880a 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-zerocopyconnectorhub-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-zerocopyconnectorhub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-zerocopyconnectorhub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-yokohama-australia/australia-yokohama-zerocopyconnectors-release-notes.md b/markdown/delta-yokohama-australia/australia-yokohama-zerocopyconnectors-release-notes.md index 3b9466ea219..5a96b610b11 100644 --- a/markdown/delta-yokohama-australia/australia-yokohama-zerocopyconnectors-release-notes.md +++ b/markdown/delta-yokohama-australia/australia-yokohama-zerocopyconnectors-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-yokohama-australia/australia-yokohama-zerocopyconnectors-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-accessmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-accessmanagement-release-notes.md index e4d8f8f2cfa..b4bdd2803af 100644 --- a/markdown/delta-zurich-australia/australia-zurich-accessmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-accessmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-accessmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-accountspayableoperations-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-accountspayableoperations-release-notes.md index 4ab1f9e7aed..15a2ccdbf85 100644 --- a/markdown/delta-zurich-australia/australia-zurich-accountspayableoperations-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-accountspayableoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-accountspayableoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-activitymanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-activitymanagement-release-notes.md index 73d651c8d26..cd0b61773cf 100644 --- a/markdown/delta-zurich-australia/australia-zurich-activitymanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-activitymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-activitymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-adoptionservices-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-adoptionservices-release-notes.md index 9c5df9e04d8..d64ddb0bad5 100644 --- a/markdown/delta-zurich-australia/australia-zurich-adoptionservices-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-adoptionservices-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-adoptionservices-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-advancedaisearchmanagementtools-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-advancedaisearchmanagementtools-release-notes.md index 637686fdb48..da801d9a740 100644 --- a/markdown/delta-zurich-australia/australia-zurich-advancedaisearchmanagementtools-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-advancedaisearchmanagementtools-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-advancedaisearchmanagementtools-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-advancedapprovalmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-advancedapprovalmanagement-release-notes.md index e4de0d51560..055ff81b958 100644 --- a/markdown/delta-zurich-australia/australia-zurich-advancedapprovalmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-advancedapprovalmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-advancedapprovalmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-advancedrisk-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-advancedrisk-release-notes.md index 0b8db312024..91a17d67282 100644 --- a/markdown/delta-zurich-australia/australia-zurich-advancedrisk-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-advancedrisk-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-advancedrisk-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-advancedworkassignment-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-advancedworkassignment-release-notes.md index 28e4ba68f67..447d2f958ff 100644 --- a/markdown/delta-zurich-australia/australia-zurich-advancedworkassignment-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-advancedworkassignment-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-advancedworkassignment-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-advancedworkassignmentawa-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-advancedworkassignmentawa-release-notes.md index 74b7ae2c0e1..3dafb789b19 100644 --- a/markdown/delta-zurich-australia/australia-zurich-advancedworkassignmentawa-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-advancedworkassignmentawa-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-advancedworkassignmentawa-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-agentchat-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-agentchat-release-notes.md index 77138bc5be1..b35ebc32033 100644 --- a/markdown/delta-zurich-australia/australia-zurich-agentchat-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-agentchat-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-agentchat-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-agentclientcollector-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-agentclientcollector-release-notes.md index 7077c7cfebe..3fcae501832 100644 --- a/markdown/delta-zurich-australia/australia-zurich-agentclientcollector-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-agentclientcollector-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-agentclientcollector-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-agentexperienceforcsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-agentexperienceforcsm-release-notes.md index 1c945cf7e6d..6c7f5ffc0b6 100644 --- a/markdown/delta-zurich-australia/australia-zurich-agentexperienceforcsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-agentexperienceforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-agentexperienceforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-agenticcontactcenterforbanking-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-agenticcontactcenterforbanking-release-notes.md index 82298b9c1e9..7d376002d8b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-agenticcontactcenterforbanking-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-agenticcontactcenterforbanking-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-agenticcontactcenterforbanking-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-agenticcontactcenterforinsurance-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-agenticcontactcenterforinsurance-release-notes.md index a1819853ef0..68a4a416474 100644 --- a/markdown/delta-zurich-australia/australia-zurich-agenticcontactcenterforinsurance-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-agenticcontactcenterforinsurance-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-agenticcontactcenterforinsurance-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-agentworkspaceforhrcasemanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-agentworkspaceforhrcasemanagement-release-notes.md index 580e802496b..132ba899e34 100644 --- a/markdown/delta-zurich-australia/australia-zurich-agentworkspaceforhrcasemanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-agentworkspaceforhrcasemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-agentworkspaceforhrcasemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-agiledevelopment20-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-agiledevelopment20-release-notes.md index d0c3dfbb190..c45d8674dc5 100644 --- a/markdown/delta-zurich-australia/australia-zurich-agiledevelopment20-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-agiledevelopment20-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-agiledevelopment20-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-aiagentadvisor-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-aiagentadvisor-release-notes.md index 98f9d561b51..fc3a9fea785 100644 --- a/markdown/delta-zurich-australia/australia-zurich-aiagentadvisor-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-aiagentadvisor-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-aiagentadvisor-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-aicontroltower-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-aicontroltower-release-notes.md index cdad285ef09..dd4e8b2a011 100644 --- a/markdown/delta-zurich-australia/australia-zurich-aicontroltower-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-aicontroltower-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-aicontroltower-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 20 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-aidesktopactions-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-aidesktopactions-release-notes.md index dd2ad541157..ea2cdc408ff 100644 --- a/markdown/delta-zurich-australia/australia-zurich-aidesktopactions-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-aidesktopactions-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-aidesktopactions-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-aiopsleap-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-aiopsleap-release-notes.md index 9e0d4f80f1f..1f8a0a7fd50 100644 --- a/markdown/delta-zurich-australia/australia-zurich-aiopsleap-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-aiopsleap-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-aiopsleap-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-airiskandcompliance-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-airiskandcompliance-release-notes.md index 243b44508eb..655840fff39 100644 --- a/markdown/delta-zurich-australia/australia-zurich-airiskandcompliance-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-airiskandcompliance-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-airiskandcompliance-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-aisearch-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-aisearch-release-notes.md index dea78f57fd4..cf8de788902 100644 --- a/markdown/delta-zurich-australia/australia-zurich-aisearch-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-aisearch-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-aisearch-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-alumnicenter-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-alumnicenter-release-notes.md index 940317c0b3c..bc51b504df2 100644 --- a/markdown/delta-zurich-australia/australia-zurich-alumnicenter-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-alumnicenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-alumnicenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-analyticsintelligenceandreporting-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-analyticsintelligenceandreporting-release-notes.md index c400218ba47..43c56ece254 100644 --- a/markdown/delta-zurich-australia/australia-zurich-analyticsintelligenceandreporting-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-analyticsintelligenceandreporting-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-analyticsintelligenceandreporting-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-api-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-api-release-notes.md index fd7eed962ed..21e6aa79438 100644 --- a/markdown/delta-zurich-australia/australia-zurich-api-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-api-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-api-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-appenginemanagementcenter-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-appenginemanagementcenter-release-notes.md index 12ff55c7461..9aecd8a3912 100644 --- a/markdown/delta-zurich-australia/australia-zurich-appenginemanagementcenter-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-appenginemanagementcenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-appenginemanagementcenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-appenginestudio-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-appenginestudio-release-notes.md index bcbd5bd9c5b..93ab7c76e8e 100644 --- a/markdown/delta-zurich-australia/australia-zurich-appenginestudio-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-appenginestudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-appenginestudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-applicantcenter-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-applicantcenter-release-notes.md index 81eab914bd1..9ad746324af 100644 --- a/markdown/delta-zurich-australia/australia-zurich-applicantcenter-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-applicantcenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-applicantcenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-applicationmanager-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-applicationmanager-release-notes.md index 971de027002..9e62c29e0e3 100644 --- a/markdown/delta-zurich-australia/australia-zurich-applicationmanager-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-applicationmanager-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-applicationmanager-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-applicationvulnerabilityresponse-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-applicationvulnerabilityresponse-release-notes.md index 27e39cf762e..c5eecf98d73 100644 --- a/markdown/delta-zurich-australia/australia-zurich-applicationvulnerabilityresponse-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-applicationvulnerabilityresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-applicationvulnerabilityresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-assessmentsandsurveys-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-assessmentsandsurveys-release-notes.md index c47a81304b0..94faa50114a 100644 --- a/markdown/delta-zurich-australia/australia-zurich-assessmentsandsurveys-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-assessmentsandsurveys-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-assessmentsandsurveys-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-assetauditresponse-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-assetauditresponse-release-notes.md index 549a5311c28..485bcb739fb 100644 --- a/markdown/delta-zurich-australia/australia-zurich-assetauditresponse-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-assetauditresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-assetauditresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-auditmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-auditmanagement-release-notes.md index 38d5aa2d9aa..73bbeda9747 100644 --- a/markdown/delta-zurich-australia/australia-zurich-auditmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-auditmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-auditmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-authentication-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-authentication-release-notes.md index aaa7d99ee4b..8e24befda0b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-authentication-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-authentication-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-authentication-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-automatedtestframework-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-automatedtestframework-release-notes.md index d352762437e..30c515f1b48 100644 --- a/markdown/delta-zurich-australia/australia-zurich-automatedtestframework-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-automatedtestframework-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-automatedtestframework-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-automationdiscovery-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-automationdiscovery-release-notes.md index abb674efd6e..bc04651d4d4 100644 --- a/markdown/delta-zurich-australia/australia-zurich-automationdiscovery-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-automationdiscovery-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-automationdiscovery-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-benchmarks-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-benchmarks-release-notes.md index f0785f0eea1..14ca0c0cd7e 100644 --- a/markdown/delta-zurich-australia/australia-zurich-benchmarks-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-benchmarks-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-benchmarks-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-buildagent-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-buildagent-release-notes.md index 98b52858431..4439b66bbc7 100644 --- a/markdown/delta-zurich-australia/australia-zurich-buildagent-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-buildagent-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-buildagent-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-businesscontinuitymanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-businesscontinuitymanagement-release-notes.md index e9c98ecec9a..9d96b0b2bde 100644 --- a/markdown/delta-zurich-australia/australia-zurich-businesscontinuitymanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-businesscontinuitymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-businesscontinuitymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-buyinggroup-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-buyinggroup-release-notes.md index be04fc5e413..17d3646105d 100644 --- a/markdown/delta-zurich-australia/australia-zurich-buyinggroup-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-buyinggroup-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-buyinggroup-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-carddatasecurity-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-carddatasecurity-release-notes.md index 3c653e929c6..d66c1d739f8 100644 --- a/markdown/delta-zurich-australia/australia-zurich-carddatasecurity-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-carddatasecurity-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-carddatasecurity-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-careerconversations-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-careerconversations-release-notes.md index 6a76a4ae361..d2ad304f907 100644 --- a/markdown/delta-zurich-australia/australia-zurich-careerconversations-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-careerconversations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-careerconversations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-careteammobile-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-careteammobile-release-notes.md index 34bf27484ab..d0b06a5b5e4 100644 --- a/markdown/delta-zurich-australia/australia-zurich-careteammobile-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-careteammobile-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-careteammobile-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-careteamoperationsforbiomed-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-careteamoperationsforbiomed-release-notes.md index eae6a4049bf..9feb68133aa 100644 --- a/markdown/delta-zurich-australia/australia-zurich-careteamoperationsforbiomed-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-careteamoperationsforbiomed-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-careteamoperationsforbiomed-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-careteamoperationsforenvironmentalservices-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-careteamoperationsforenvironmentalservices-release-notes.md index 92e0bb5f538..5367859b132 100644 --- a/markdown/delta-zurich-australia/australia-zurich-careteamoperationsforenvironmentalservices-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-careteamoperationsforenvironmentalservices-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-careteamoperationsforenvironmentalservices-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-careteamoperationsforfacilities-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-careteamoperationsforfacilities-release-notes.md index fac019680e0..33ee5b12c5c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-careteamoperationsforfacilities-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-careteamoperationsforfacilities-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-careteamoperationsforfacilities-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-careteamoperationsforhealthcareit-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-careteamoperationsforhealthcareit-release-notes.md index 4b2e4720be7..2371e9a6665 100644 --- a/markdown/delta-zurich-australia/australia-zurich-careteamoperationsforhealthcareit-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-careteamoperationsforhealthcareit-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-careteamoperationsforhealthcareit-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-careteamworkmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-careteamworkmanagement-release-notes.md index 79aa34de01a..42339debf91 100644 --- a/markdown/delta-zurich-australia/australia-zurich-careteamworkmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-careteamworkmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-careteamworkmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-caseandknowledgemanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-caseandknowledgemanagement-release-notes.md index c19da76598a..836d40dab13 100644 --- a/markdown/delta-zurich-australia/australia-zurich-caseandknowledgemanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-caseandknowledgemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-caseandknowledgemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-casemanagementforcsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-casemanagementforcsm-release-notes.md index c18666edc3e..3f9e1569c5e 100644 --- a/markdown/delta-zurich-australia/australia-zurich-casemanagementforcsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-casemanagementforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-casemanagementforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-changemanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-changemanagement-release-notes.md index a1883fb091b..a8a97a92dda 100644 --- a/markdown/delta-zurich-australia/australia-zurich-changemanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-changemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-changemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-classicworkflow-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-classicworkflow-release-notes.md index 165d5d17937..773358ce63a 100644 --- a/markdown/delta-zurich-australia/australia-zurich-classicworkflow-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-classicworkflow-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-classicworkflow-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-cloneadminconsole-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-cloneadminconsole-release-notes.md index 345d54d3bad..4e502b24f9e 100644 --- a/markdown/delta-zurich-australia/australia-zurich-cloneadminconsole-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-cloneadminconsole-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-cloneadminconsole-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-cloudaccountmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-cloudaccountmanagement-release-notes.md index 0cd56643ba2..e2d36ddf5b9 100644 --- a/markdown/delta-zurich-australia/australia-zurich-cloudaccountmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-cloudaccountmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-cloudaccountmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-cloudcostmanagement100-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-cloudcostmanagement100-release-notes.md index 332ea5f85cd..c3eb1453bdd 100644 --- a/markdown/delta-zurich-australia/australia-zurich-cloudcostmanagement100-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-cloudcostmanagement100-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-cloudcostmanagement100-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-cloudcostmanagement800-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-cloudcostmanagement800-release-notes.md index f0a64a01e48..fa70d5210b8 100644 --- a/markdown/delta-zurich-australia/australia-zurich-cloudcostmanagement800-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-cloudcostmanagement800-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-cloudcostmanagement800-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-cloudcostmanagement90-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-cloudcostmanagement90-release-notes.md index 7a7b59cb6d7..eeaa2d2262b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-cloudcostmanagement90-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-cloudcostmanagement90-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-cloudcostmanagement90-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-cloudexposureview-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-cloudexposureview-release-notes.md index c5ab79cc99b..d59c79ce3e9 100644 --- a/markdown/delta-zurich-australia/australia-zurich-cloudexposureview-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-cloudexposureview-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-cloudexposureview-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-codesigning-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-codesigning-release-notes.md index 721d913d13b..77759ed47b7 100644 --- a/markdown/delta-zurich-australia/australia-zurich-codesigning-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-codesigning-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-codesigning-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-collaborativeworkmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-collaborativeworkmanagement-release-notes.md index 299b8cb5283..106c6bf3a1a 100644 --- a/markdown/delta-zurich-australia/australia-zurich-collaborativeworkmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-collaborativeworkmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-collaborativeworkmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-commoncore-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-commoncore-release-notes.md index 94d9644e5e5..40707c58499 100644 --- a/markdown/delta-zurich-australia/australia-zurich-commoncore-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-commoncore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-commoncore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-commongovernanceriskandcompliancefeature-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-commongovernanceriskandcompliancefeature-release-notes.md index 79e6a7230c3..07b17bbf60f 100644 --- a/markdown/delta-zurich-australia/australia-zurich-commongovernanceriskandcompliancefeature-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-commongovernanceriskandcompliancefeature-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-commongovernanceriskandcompliancefeature-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-compliancecasemanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-compliancecasemanagement-release-notes.md index e7a1be2c8eb..7e708bfedf8 100644 --- a/markdown/delta-zurich-australia/australia-zurich-compliancecasemanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-compliancecasemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-compliancecasemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-configurableworkspace-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-configurableworkspace-release-notes.md index cfc63d55235..d5a4abea70b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-configurableworkspace-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-configurableworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-configurableworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-configurationcompliance-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-configurationcompliance-release-notes.md index af9fbdd7e93..e0119961e85 100644 --- a/markdown/delta-zurich-australia/australia-zurich-configurationcompliance-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-configurationcompliance-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-configurationcompliance-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 16 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-configurationmanagementdatabasecmdb-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-configurationmanagementdatabasecmdb-release-notes.md index 0e97891892c..cf858ae160b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-configurationmanagementdatabasecmdb-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-configurationmanagementdatabasecmdb-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-configurationmanagementdatabasecmdb-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-containervulnerabilityresponse-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-containervulnerabilityresponse-release-notes.md index de08b335bea..3f6a22ac53b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-containervulnerabilityresponse-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-containervulnerabilityresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-containervulnerabilityresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-contentmanagementsystem-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-contentmanagementsystem-release-notes.md index 3a185d7f4eb..f97aa5a0dd4 100644 --- a/markdown/delta-zurich-australia/australia-zurich-contentmanagementsystem-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-contentmanagementsystem-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-contentmanagementsystem-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-continualimprovementmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-continualimprovementmanagement-release-notes.md index 57c68150d2c..1a1058aa69c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-continualimprovementmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-continualimprovementmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-continualimprovementmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-continuousauthorizationandmonitoring-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-continuousauthorizationandmonitoring-release-notes.md index 752b10ad7b6..6866c265b44 100644 --- a/markdown/delta-zurich-australia/australia-zurich-continuousauthorizationandmonitoring-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-continuousauthorizationandmonitoring-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-continuousauthorizationandmonitoring-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-contractmanagementpro-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-contractmanagementpro-release-notes.md index afbab6a9b95..44ea2d3bff3 100644 --- a/markdown/delta-zurich-australia/australia-zurich-contractmanagementpro-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-contractmanagementpro-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-contractmanagementpro-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-contractmanagementproforlegalservicedelivery-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-contractmanagementproforlegalservicedelivery-release-notes.md index 2bcf5a01d6e..582b6bf9d33 100644 --- a/markdown/delta-zurich-australia/australia-zurich-contractmanagementproforlegalservicedelivery-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-contractmanagementproforlegalservicedelivery-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-contractmanagementproforlegalservicedelivery-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-conversationimprovementthemes-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-conversationimprovementthemes-release-notes.md index ebeda3b2677..f1f4e5ca0c7 100644 --- a/markdown/delta-zurich-australia/australia-zurich-conversationimprovementthemes-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-conversationimprovementthemes-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-conversationimprovementthemes-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-conversationinsights-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-conversationinsights-release-notes.md index bad17e04c46..7b0076e9df7 100644 --- a/markdown/delta-zurich-australia/australia-zurich-conversationinsights-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-conversationinsights-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-conversationinsights-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-corebusinesssuite-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-corebusinesssuite-release-notes.md index a6c8ef65f4f..05af1cbe658 100644 --- a/markdown/delta-zurich-australia/australia-zurich-corebusinesssuite-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-corebusinesssuite-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-corebusinesssuite-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-coreservicenowaiplatform-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-coreservicenowaiplatform-release-notes.md index 65a8be9fcd3..ac4129f4920 100644 --- a/markdown/delta-zurich-australia/australia-zurich-coreservicenowaiplatform-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-coreservicenowaiplatform-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-coreservicenowaiplatform-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-cpq-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-cpq-release-notes.md index 884c2bbb759..52a42c7f39b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-cpq-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-cpq-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-cpq-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-cpqconfigurator-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-cpqconfigurator-release-notes.md index 51f8fd396fe..5ce443c0da5 100644 --- a/markdown/delta-zurich-australia/australia-zurich-cpqconfigurator-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-cpqconfigurator-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-cpqconfigurator-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-creatorstudio-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-creatorstudio-release-notes.md index 5b2fdd45d24..30442cf12ce 100644 --- a/markdown/delta-zurich-australia/australia-zurich-creatorstudio-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-creatorstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-creatorstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-customercontractsandentitlements-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-customercontractsandentitlements-release-notes.md index 197c22b7099..b29cbcd5b5c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-customercontractsandentitlements-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-customercontractsandentitlements-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-customercontractsandentitlements-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-customerengagementsequences-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-customerengagementsequences-release-notes.md index 73a9204904f..a93ff342ef5 100644 --- a/markdown/delta-zurich-australia/australia-zurich-customerengagementsequences-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-customerengagementsequences-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-customerengagementsequences-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-customerselfserviceforsalescustomerrelationshipmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-customerselfserviceforsalescustomerrelationshipmanagement-release-notes.md index 7580a138460..ec438e453b2 100644 --- a/markdown/delta-zurich-australia/australia-zurich-customerselfserviceforsalescustomerrelationshipmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-customerselfserviceforsalescustomerrelationshipmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-customerselfserviceforsalescustomerrelationshipmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-customerserviceproblemmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-customerserviceproblemmanagement-release-notes.md index 3d3d05e2550..c48faecae10 100644 --- a/markdown/delta-zurich-australia/australia-zurich-customerserviceproblemmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-customerserviceproblemmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-customerserviceproblemmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-customersuccessmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-customersuccessmanagement-release-notes.md index 67ea2880ff0..29e863859a3 100644 --- a/markdown/delta-zurich-australia/australia-zurich-customersuccessmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-customersuccessmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-customersuccessmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-datacatalog-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-datacatalog-release-notes.md index 512e902c8d5..69eeeda0f62 100644 --- a/markdown/delta-zurich-australia/australia-zurich-datacatalog-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-datacatalog-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-datacatalog-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-datalosspreventionincidentresponse-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-datalosspreventionincidentresponse-release-notes.md index 6c2aa7f9de7..e1d9aac6526 100644 --- a/markdown/delta-zurich-australia/australia-zurich-datalosspreventionincidentresponse-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-datalosspreventionincidentresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-datalosspreventionincidentresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-datamanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-datamanagement-release-notes.md index 6ef4dea1af7..a9a33ffa137 100644 --- a/markdown/delta-zurich-australia/australia-zurich-datamanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-datamanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-datamanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-datamanagementforcsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-datamanagementforcsm-release-notes.md index ce8c5e1f67b..da36b33c3d0 100644 --- a/markdown/delta-zurich-australia/australia-zurich-datamanagementforcsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-datamanagementforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-datamanagementforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 16 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-dataprivacy-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-dataprivacy-release-notes.md index 73b7088bd1f..1b4b894e52b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-dataprivacy-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-dataprivacy-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-dataprivacy-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-dataproducts-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-dataproducts-release-notes.md index ec630d76f88..eda2f5c3119 100644 --- a/markdown/delta-zurich-australia/australia-zurich-dataproducts-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-dataproducts-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-dataproducts-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-dataseparation-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-dataseparation-release-notes.md index 436f8f6dca7..d606465004c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-dataseparation-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-dataseparation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-dataseparation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-decisionbuilderinworkflowstudio-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-decisionbuilderinworkflowstudio-release-notes.md index b62a7f9547c..d8b7dbdd863 100644 --- a/markdown/delta-zurich-australia/australia-zurich-decisionbuilderinworkflowstudio-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-decisionbuilderinworkflowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-decisionbuilderinworkflowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-decisiontablesinworkflowstudio-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-decisiontablesinworkflowstudio-release-notes.md index 2d994a11af7..0a42f079344 100644 --- a/markdown/delta-zurich-australia/australia-zurich-decisiontablesinworkflowstudio-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-decisiontablesinworkflowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-decisiontablesinworkflowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-developersandboxes-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-developersandboxes-release-notes.md index 2c7e76e29aa..dc90c1e3ae6 100644 --- a/markdown/delta-zurich-australia/australia-zurich-developersandboxes-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-developersandboxes-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-developersandboxes-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-devopschangevelocity-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-devopschangevelocity-release-notes.md index dd9f578268b..d2093e4ead4 100644 --- a/markdown/delta-zurich-australia/australia-zurich-devopschangevelocity-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-devopschangevelocity-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-devopschangevelocity-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-digitalenduserexperience-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-digitalenduserexperience-release-notes.md index 7b5ff67734a..bd5b13948ba 100644 --- a/markdown/delta-zurich-australia/australia-zurich-digitalenduserexperience-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-digitalenduserexperience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-digitalenduserexperience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-digitalportfoliomanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-digitalportfoliomanagement-release-notes.md index 24d8b37fa3d..d6cc2f14e33 100644 --- a/markdown/delta-zurich-australia/australia-zurich-digitalportfoliomanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-digitalportfoliomanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-digitalportfoliomanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-digitalportfoliomanagementdpm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-digitalportfoliomanagementdpm-release-notes.md index e8ab1ef1f22..07b962bac4f 100644 --- a/markdown/delta-zurich-australia/australia-zurich-digitalportfoliomanagementdpm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-digitalportfoliomanagementdpm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-digitalportfoliomanagementdpm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-disputecontentpackforusregulations-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-disputecontentpackforusregulations-release-notes.md index 9435e4e52ff..a922dbe1e92 100644 --- a/markdown/delta-zurich-australia/australia-zurich-disputecontentpackforusregulations-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-disputecontentpackforusregulations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-disputecontentpackforusregulations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-disputerulescontentpackformastercard-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-disputerulescontentpackformastercard-release-notes.md index 9f35058f094..edb485aa9f5 100644 --- a/markdown/delta-zurich-australia/australia-zurich-disputerulescontentpackformastercard-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-disputerulescontentpackformastercard-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-disputerulescontentpackformastercard-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-disputerulescontentpackfornacha-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-disputerulescontentpackfornacha-release-notes.md index 090868ae579..548f4841045 100644 --- a/markdown/delta-zurich-australia/australia-zurich-disputerulescontentpackfornacha-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-disputerulescontentpackfornacha-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-disputerulescontentpackfornacha-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-disputerulescontentpackforvisa-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-disputerulescontentpackforvisa-release-notes.md index 4bed2ba9f7f..e3a59700290 100644 --- a/markdown/delta-zurich-australia/australia-zurich-disputerulescontentpackforvisa-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-disputerulescontentpackforvisa-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-disputerulescontentpackforvisa-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-documentintelligence-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-documentintelligence-release-notes.md index fe46192fa17..0ec179c988c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-documentintelligence-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-documentintelligence-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-documentintelligence-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-documentservices-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-documentservices-release-notes.md index 177f62b96d6..811f5e6b984 100644 --- a/markdown/delta-zurich-australia/australia-zurich-documentservices-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-documentservices-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-documentservices-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-documenttemplates-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-documenttemplates-release-notes.md index 3704bf2543f..e74d713019c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-documenttemplates-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-documenttemplates-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-documenttemplates-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-domainseparation-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-domainseparation-release-notes.md index 8f0939932e0..5c00e250111 100644 --- a/markdown/delta-zurich-australia/australia-zurich-domainseparation-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-domainseparation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-domainseparation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-dynamictranslation-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-dynamictranslation-release-notes.md index 3a90ba2b87c..89a55a62c5d 100644 --- a/markdown/delta-zurich-australia/australia-zurich-dynamictranslation-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-dynamictranslation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-dynamictranslation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-employeecenter-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-employeecenter-release-notes.md index 066fa5a8459..7797af4ba98 100644 --- a/markdown/delta-zurich-australia/australia-zurich-employeecenter-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-employeecenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-employeecenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-employeecenterpro-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-employeecenterpro-release-notes.md index 61588056500..8cb2d29e02e 100644 --- a/markdown/delta-zurich-australia/australia-zurich-employeecenterpro-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-employeecenterpro-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-employeecenterpro-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-employeerelations-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-employeerelations-release-notes.md index 59355f7a33f..e2ec931ca25 100644 --- a/markdown/delta-zurich-australia/australia-zurich-employeerelations-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-employeerelations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-employeerelations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-employeeslate-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-employeeslate-release-notes.md index 69346f01504..8a9febdf4bd 100644 --- a/markdown/delta-zurich-australia/australia-zurich-employeeslate-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-employeeslate-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-employeeslate-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-encryption-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-encryption-release-notes.md index 132de6ab769..2c3fda2ccb7 100644 --- a/markdown/delta-zurich-australia/australia-zurich-encryption-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-encryption-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-encryption-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-encryptionkeymanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-encryptionkeymanagement-release-notes.md index f108a4d35a8..54060c0490d 100644 --- a/markdown/delta-zurich-australia/australia-zurich-encryptionkeymanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-encryptionkeymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-encryptionkeymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-enterprisearchitecture-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-enterprisearchitecture-release-notes.md index 5797c86e006..5df1a85ac6f 100644 --- a/markdown/delta-zurich-australia/australia-zurich-enterprisearchitecture-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-enterprisearchitecture-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-enterprisearchitecture-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 30 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-enterprisearchitectureformerlyapplicationportfoliomanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-enterprisearchitectureformerlyapplicationportfoliomanagement-release-notes.md index 8a7370ee822..77fedbaad54 100644 --- a/markdown/delta-zurich-australia/australia-zurich-enterprisearchitectureformerlyapplicationportfoliomanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-enterprisearchitectureformerlyapplicationportfoliomanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-enterprisearchitectureformerlyapplicationportfoliomanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-enterpriseassetmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-enterpriseassetmanagement-release-notes.md index cf53f10705c..f0e5a720281 100644 --- a/markdown/delta-zurich-australia/australia-zurich-enterpriseassetmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-enterpriseassetmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-enterpriseassetmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-enterpriseservicemanagementfoundation-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-enterpriseservicemanagementfoundation-release-notes.md index 6fe738b4664..2bf0f06b41b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-enterpriseservicemanagementfoundation-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-enterpriseservicemanagementfoundation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-enterpriseservicemanagementfoundation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-erpsemanticmining-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-erpsemanticmining-release-notes.md index 8645dae189b..1f73bfec3cc 100644 --- a/markdown/delta-zurich-australia/australia-zurich-erpsemanticmining-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-erpsemanticmining-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-erpsemanticmining-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-eventmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-eventmanagement-release-notes.md index 68f393b871b..64e59a5d040 100644 --- a/markdown/delta-zurich-australia/australia-zurich-eventmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-eventmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-eventmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-externalcontentconnectors-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-externalcontentconnectors-release-notes.md index b6468f89087..f2aef07314d 100644 --- a/markdown/delta-zurich-australia/australia-zurich-externalcontentconnectors-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-externalcontentconnectors-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-externalcontentconnectors-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-fieldservicemanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-fieldservicemanagement-release-notes.md index 1790c792540..92d69124cae 100644 --- a/markdown/delta-zurich-australia/australia-zurich-fieldservicemanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-fieldservicemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-fieldservicemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 15 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-fieldservicemanagementfortelecommunication-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-fieldservicemanagementfortelecommunication-release-notes.md index 9dc7b085293..d60cb3f1939 100644 --- a/markdown/delta-zurich-australia/australia-zurich-fieldservicemanagementfortelecommunication-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-fieldservicemanagementfortelecommunication-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-fieldservicemanagementfortelecommunication-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-financialservicescardoperations-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-financialservicescardoperations-release-notes.md index c5ae565203a..4f71f27d1c4 100644 --- a/markdown/delta-zurich-australia/australia-zurich-financialservicescardoperations-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-financialservicescardoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-financialservicescardoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-financialservicesoperationscore-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-financialservicesoperationscore-release-notes.md index aacafb31a15..f78b359a2e6 100644 --- a/markdown/delta-zurich-australia/australia-zurich-financialservicesoperationscore-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-financialservicesoperationscore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-financialservicesoperationscore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-financialservicesoperationsintegrationwithmastercard-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-financialservicesoperationsintegrationwithmastercard-release-notes.md index c56f8b76536..44c9adee022 100644 --- a/markdown/delta-zurich-australia/australia-zurich-financialservicesoperationsintegrationwithmastercard-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-financialservicesoperationsintegrationwithmastercard-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-financialservicesoperationsintegrationwithmastercard-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-financialservicesoperationsintegrationwithverifi-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-financialservicesoperationsintegrationwithverifi-release-notes.md index f3ee316aab1..1fa98a5d6b4 100644 --- a/markdown/delta-zurich-australia/australia-zurich-financialservicesoperationsintegrationwithverifi-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-financialservicesoperationsintegrationwithverifi-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-financialservicesoperationsintegrationwithverifi-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-financialservicesoperationsintegrationwithvisa-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-financialservicesoperationsintegrationwithvisa-release-notes.md index f0327bf4861..edd81d14e0b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-financialservicesoperationsintegrationwithvisa-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-financialservicesoperationsintegrationwithvisa-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-financialservicesoperationsintegrationwithvisa-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-flowssubflowsandactions-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-flowssubflowsandactions-release-notes.md index 9e0233df664..5b7322e38f2 100644 --- a/markdown/delta-zurich-australia/australia-zurich-flowssubflowsandactions-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-flowssubflowsandactions-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-flowssubflowsandactions-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-flowssubflowsandactionsinworkflowstudio-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-flowssubflowsandactionsinworkflowstudio-release-notes.md index 6c4b17af16d..2599f98e73f 100644 --- a/markdown/delta-zurich-australia/australia-zurich-flowssubflowsandactionsinworkflowstudio-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-flowssubflowsandactionsinworkflowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-flowssubflowsandactionsinworkflowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-generativeaicontroller-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-generativeaicontroller-release-notes.md index 005b404c7ac..e2f76bc67f2 100644 --- a/markdown/delta-zurich-australia/australia-zurich-generativeaicontroller-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-generativeaicontroller-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-generativeaicontroller-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-goalframework-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-goalframework-release-notes.md index cbc6e4f0b1a..c9d25161271 100644 --- a/markdown/delta-zurich-australia/australia-zurich-goalframework-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-goalframework-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-goalframework-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-goalframeworkforspm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-goalframeworkforspm-release-notes.md index 35219d5d15c..1e30aa21a11 100644 --- a/markdown/delta-zurich-australia/australia-zurich-goalframeworkforspm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-goalframeworkforspm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-goalframeworkforspm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-hardwareassetmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-hardwareassetmanagement-release-notes.md index facaf3de60d..f5ff4fc25bc 100644 --- a/markdown/delta-zurich-australia/australia-zurich-hardwareassetmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-hardwareassetmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-hardwareassetmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-hardwareassetmanagement1100-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-hardwareassetmanagement1100-release-notes.md index c475aa95f31..e090d965e28 100644 --- a/markdown/delta-zurich-australia/australia-zurich-hardwareassetmanagement1100-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-hardwareassetmanagement1100-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-hardwareassetmanagement1100-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-healthcareandlifesciencesservicemanagementcore-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-healthcareandlifesciencesservicemanagementcore-release-notes.md index db436e74cf3..1b1ccad723a 100644 --- a/markdown/delta-zurich-australia/australia-zurich-healthcareandlifesciencesservicemanagementcore-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-healthcareandlifesciencesservicemanagementcore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-healthcareandlifesciencesservicemanagementcore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-healthcarecomputerizedmaintenancemanagementsystem-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-healthcarecomputerizedmaintenancemanagementsystem-release-notes.md index 9a1c10cb861..a020f2df6ed 100644 --- a/markdown/delta-zurich-australia/australia-zurich-healthcarecomputerizedmaintenancemanagementsystem-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-healthcarecomputerizedmaintenancemanagementsystem-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-healthcarecomputerizedmaintenancemanagementsystem-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-healthcareoperationscore-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-healthcareoperationscore-release-notes.md index fc48e5fad87..79e31cf6f02 100644 --- a/markdown/delta-zurich-australia/australia-zurich-healthcareoperationscore-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-healthcareoperationscore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-healthcareoperationscore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-healthloganalytics-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-healthloganalytics-release-notes.md index 6e14cb83ec0..7c21fcff1cc 100644 --- a/markdown/delta-zurich-australia/australia-zurich-healthloganalytics-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-healthloganalytics-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-healthloganalytics-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-hermesmessagingservice-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-hermesmessagingservice-release-notes.md index 938609ac61e..0b1a58f055d 100644 --- a/markdown/delta-zurich-australia/australia-zurich-hermesmessagingservice-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-hermesmessagingservice-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-hermesmessagingservice-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-hiring-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-hiring-release-notes.md index 4d6a98bd5da..ab180806a08 100644 --- a/markdown/delta-zurich-australia/australia-zurich-hiring-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-hiring-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-hiring-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-hrmultiinstanceintegration-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-hrmultiinstanceintegration-release-notes.md index a3a44e9085f..ae9c9215a14 100644 --- a/markdown/delta-zurich-australia/australia-zurich-hrmultiinstanceintegration-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-hrmultiinstanceintegration-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-hrmultiinstanceintegration-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-hrservicedeliveryforhealthcare-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-hrservicedeliveryforhealthcare-release-notes.md index d471346a2cb..3fa694c28df 100644 --- a/markdown/delta-zurich-australia/australia-zurich-hrservicedeliveryforhealthcare-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-hrservicedeliveryforhealthcare-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-hrservicedeliveryforhealthcare-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-hrservicedeliveryintegrationwithaccuratebackgroundservice-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-hrservicedeliveryintegrationwithaccuratebackgroundservice-release-notes.md index ead202a2207..d50e4a38d5e 100644 --- a/markdown/delta-zurich-australia/australia-zurich-hrservicedeliveryintegrationwithaccuratebackgroundservice-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-hrservicedeliveryintegrationwithaccuratebackgroundservice-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-hrservicedeliveryintegrationwithaccuratebackgroundservice-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-hrservicedeliveryintegrationwithfirstadvantageservice-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-hrservicedeliveryintegrationwithfirstadvantageservice-release-notes.md index 49927d79ff9..da4d5389f89 100644 --- a/markdown/delta-zurich-australia/australia-zurich-hrservicedeliveryintegrationwithfirstadvantageservice-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-hrservicedeliveryintegrationwithfirstadvantageservice-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-hrservicedeliveryintegrationwithfirstadvantageservice-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-hrservicedeliveryintegrationwithsterlingtalentsolutionsservice-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-hrservicedeliveryintegrationwithsterlingtalentsolutionsservice-release-notes.md index 118708533d2..047aca235ec 100644 --- a/markdown/delta-zurich-australia/australia-zurich-hrservicedeliveryintegrationwithsterlingtalentsolutionsservice-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-hrservicedeliveryintegrationwithsterlingtalentsolutionsservice-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-hrservicedeliveryintegrationwithsterlingtalentsolutionsservice-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-identity-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-identity-release-notes.md index 0025fd0951a..b32836108e5 100644 --- a/markdown/delta-zurich-australia/australia-zurich-identity-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-identity-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-identity-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-impact-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-impact-release-notes.md index 1f50ad84162..9d4cf5235ec 100644 --- a/markdown/delta-zurich-australia/australia-zurich-impact-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-impact-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-impact-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-importandexport-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-importandexport-release-notes.md index 1bcbfd276e1..4fd42642fa2 100644 --- a/markdown/delta-zurich-australia/australia-zurich-importandexport-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-importandexport-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-importandexport-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-incidentmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-incidentmanagement-release-notes.md index b5bcd9043e4..18c5ac2eb6e 100644 --- a/markdown/delta-zurich-australia/australia-zurich-incidentmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-incidentmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-incidentmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-individuallifeclaims-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-individuallifeclaims-release-notes.md index 9eb72514310..f8875d4bf26 100644 --- a/markdown/delta-zurich-australia/australia-zurich-individuallifeclaims-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-individuallifeclaims-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-individuallifeclaims-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-industrialconnectedworkforcecore-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-industrialconnectedworkforcecore-release-notes.md index c8a8a1b1490..a3382f724a9 100644 --- a/markdown/delta-zurich-australia/australia-zurich-industrialconnectedworkforcecore-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-industrialconnectedworkforcecore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-industrialconnectedworkforcecore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-industrialconnectedworkforcemobileexperience-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-industrialconnectedworkforcemobileexperience-release-notes.md index 12e7a552b21..cd6bc697e9b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-industrialconnectedworkforcemobileexperience-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-industrialconnectedworkforcemobileexperience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-industrialconnectedworkforcemobileexperience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-industrialguidedtasks-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-industrialguidedtasks-release-notes.md index 253404b6f7c..0d79a5842c2 100644 --- a/markdown/delta-zurich-australia/australia-zurich-industrialguidedtasks-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-industrialguidedtasks-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-industrialguidedtasks-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-industrialprocessmanager-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-industrialprocessmanager-release-notes.md index dd7391dac62..94699399663 100644 --- a/markdown/delta-zurich-australia/australia-zurich-industrialprocessmanager-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-industrialprocessmanager-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-industrialprocessmanager-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-industrialstandards-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-industrialstandards-release-notes.md index a21becb0439..55380ff6652 100644 --- a/markdown/delta-zurich-australia/australia-zurich-industrialstandards-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-industrialstandards-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-industrialstandards-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-instancedatareplication-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-instancedatareplication-release-notes.md index 15c5de7b929..53b9782c490 100644 --- a/markdown/delta-zurich-australia/australia-zurich-instancedatareplication-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-instancedatareplication-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-instancedatareplication-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-instancescan-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-instancescan-release-notes.md index 1e1012f45f8..e72cbd38d33 100644 --- a/markdown/delta-zurich-australia/australia-zurich-instancescan-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-instancescan-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-instancescan-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-insuranceclaims-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-insuranceclaims-release-notes.md index 30d7f10f660..53be823f786 100644 --- a/markdown/delta-zurich-australia/australia-zurich-insuranceclaims-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-insuranceclaims-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-insuranceclaims-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-insuranceclaimscore-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-insuranceclaimscore-release-notes.md index 27b01390ece..a32e7bb2e47 100644 --- a/markdown/delta-zurich-australia/australia-zurich-insuranceclaimscore-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-insuranceclaimscore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-insuranceclaimscore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-integrationhub-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-integrationhub-release-notes.md index b2d15cb511f..6dca0d0c4b6 100644 --- a/markdown/delta-zurich-australia/australia-zurich-integrationhub-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-integrationhub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-integrationhub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-intelligenceforcsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-intelligenceforcsm-release-notes.md index f022460b0d7..b6fc44ef221 100644 --- a/markdown/delta-zurich-australia/australia-zurich-intelligenceforcsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-intelligenceforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-intelligenceforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-interviewmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-interviewmanagement-release-notes.md index f0a807f6091..1b03d526e88 100644 --- a/markdown/delta-zurich-australia/australia-zurich-interviewmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-interviewmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-interviewmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-itomaiops-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-itomaiops-release-notes.md index 2788b4648fd..fc4c94f3c5d 100644 --- a/markdown/delta-zurich-australia/australia-zurich-itomaiops-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-itomaiops-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-itomaiops-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-itomcloudaccelerate-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-itomcloudaccelerate-release-notes.md index 72d7cbe77df..292ccc1a0a0 100644 --- a/markdown/delta-zurich-australia/australia-zurich-itomcloudaccelerate-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-itomcloudaccelerate-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-itomcloudaccelerate-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-itomoptimization-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-itomoptimization-release-notes.md index c8c501366b8..cbe9539d52b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-itomoptimization-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-itomoptimization-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-itomoptimization-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-itomvisibility-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-itomvisibility-release-notes.md index ac994542403..3998f37edf4 100644 --- a/markdown/delta-zurich-australia/australia-zurich-itomvisibility-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-itomvisibility-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-itomvisibility-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-itservicemanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-itservicemanagement-release-notes.md index a24a672eb4c..75bfd9575bb 100644 --- a/markdown/delta-zurich-australia/australia-zurich-itservicemanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-itservicemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-itservicemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-itsmmobileagent-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-itsmmobileagent-release-notes.md index b6e1603f277..522383c596e 100644 --- a/markdown/delta-zurich-australia/australia-zurich-itsmmobileagent-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-itsmmobileagent-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-itsmmobileagent-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-itsmpredictiveintelligenceworkbench-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-itsmpredictiveintelligenceworkbench-release-notes.md index 2b7fb6732f9..25ea9006400 100644 --- a/markdown/delta-zurich-australia/australia-zurich-itsmpredictiveintelligenceworkbench-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-itsmpredictiveintelligenceworkbench-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-itsmpredictiveintelligenceworkbench-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-itsmsuccessdashboard-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-itsmsuccessdashboard-release-notes.md index 0e997f55d65..34971dd4926 100644 --- a/markdown/delta-zurich-australia/australia-zurich-itsmsuccessdashboard-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-itsmsuccessdashboard-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-itsmsuccessdashboard-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-journeydesigner-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-journeydesigner-release-notes.md index 846e0cb9f9e..ae66b39cf02 100644 --- a/markdown/delta-zurich-australia/australia-zurich-journeydesigner-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-journeydesigner-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-journeydesigner-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-keymanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-keymanagement-release-notes.md index 31ff227a670..86b2db41e23 100644 --- a/markdown/delta-zurich-australia/australia-zurich-keymanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-keymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-keymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-knowledgecenter-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-knowledgecenter-release-notes.md index 2eb9a5f2afe..2f88e3445ba 100644 --- a/markdown/delta-zurich-australia/australia-zurich-knowledgecenter-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-knowledgecenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-knowledgecenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-knowledgegraph-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-knowledgegraph-release-notes.md index 566b8c362f2..5f634cfd5e6 100644 --- a/markdown/delta-zurich-australia/australia-zurich-knowledgegraph-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-knowledgegraph-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-knowledgegraph-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-knowledgemanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-knowledgemanagement-release-notes.md index c3bc51f9443..5ac65f5fdfd 100644 --- a/markdown/delta-zurich-australia/australia-zurich-knowledgemanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-knowledgemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-knowledgemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-leaderhub-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-leaderhub-release-notes.md index 4b1f0b983c5..df121078ef0 100644 --- a/markdown/delta-zurich-australia/australia-zurich-leaderhub-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-leaderhub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-leaderhub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-leadmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-leadmanagement-release-notes.md index 62ce25768d0..d36f8d245d5 100644 --- a/markdown/delta-zurich-australia/australia-zurich-leadmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-leadmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-leadmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-leadtocashprocessmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-leadtocashprocessmanagement-release-notes.md index ac8654c825e..fe3440a19fb 100644 --- a/markdown/delta-zurich-australia/australia-zurich-leadtocashprocessmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-leadtocashprocessmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-leadtocashprocessmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-learningposts-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-learningposts-release-notes.md index 0a7329151ae..34f76b9eb73 100644 --- a/markdown/delta-zurich-australia/australia-zurich-learningposts-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-learningposts-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-learningposts-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-legacyapplicationmanager-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-legacyapplicationmanager-release-notes.md index a0deac961c5..c127d15d49a 100644 --- a/markdown/delta-zurich-australia/australia-zurich-legacyapplicationmanager-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-legacyapplicationmanager-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-legacyapplicationmanager-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-legacystudio-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-legacystudio-release-notes.md index e8cdbca8278..2f50ee7529f 100644 --- a/markdown/delta-zurich-australia/australia-zurich-legacystudio-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-legacystudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-legacystudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-legalconflictofinterest-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-legalconflictofinterest-release-notes.md index f941dba6160..72d46421a4b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-legalconflictofinterest-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-legalconflictofinterest-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-legalconflictofinterest-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-legalholdnotification-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-legalholdnotification-release-notes.md index 89246fa35be..f9a6ddb2bf5 100644 --- a/markdown/delta-zurich-australia/australia-zurich-legalholdnotification-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-legalholdnotification-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-legalholdnotification-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-legalmattermanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-legalmattermanagement-release-notes.md index b98a9bc1faf..27d112b3d91 100644 --- a/markdown/delta-zurich-australia/australia-zurich-legalmattermanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-legalmattermanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-legalmattermanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-legalrequestmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-legalrequestmanagement-release-notes.md index aad01d5bb22..8c64a192ace 100644 --- a/markdown/delta-zurich-australia/australia-zurich-legalrequestmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-legalrequestmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-legalrequestmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-legalvirtualagentconversations-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-legalvirtualagentconversations-release-notes.md index e5190c96415..8056a7ae871 100644 --- a/markdown/delta-zurich-australia/australia-zurich-legalvirtualagentconversations-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-legalvirtualagentconversations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-legalvirtualagentconversations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-lifecycleevents-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-lifecycleevents-release-notes.md index d21e04af338..f725158a7f9 100644 --- a/markdown/delta-zurich-australia/australia-zurich-lifecycleevents-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-lifecycleevents-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-lifecycleevents-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-listeningposts-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-listeningposts-release-notes.md index 26b0273e407..dd6b27ab880 100644 --- a/markdown/delta-zurich-australia/australia-zurich-listeningposts-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-listeningposts-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-listeningposts-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-localizationframework-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-localizationframework-release-notes.md index a6ebaf4b175..139f47ddf60 100644 --- a/markdown/delta-zurich-australia/australia-zurich-localizationframework-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-localizationframework-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-localizationframework-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-localizationworkspace-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-localizationworkspace-release-notes.md index f3d9a63c5ee..906e1a001fa 100644 --- a/markdown/delta-zurich-australia/australia-zurich-localizationworkspace-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-localizationworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-localizationworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-managerhub-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-managerhub-release-notes.md index ef2e0cac54d..9603888a503 100644 --- a/markdown/delta-zurich-australia/australia-zurich-managerhub-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-managerhub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-managerhub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-manufacturingcommercialoperations-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-manufacturingcommercialoperations-release-notes.md index 4c533f5dad7..b4594a78eef 100644 --- a/markdown/delta-zurich-australia/australia-zurich-manufacturingcommercialoperations-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-manufacturingcommercialoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-manufacturingcommercialoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-mastercardspoke-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-mastercardspoke-release-notes.md index c1b27bc0436..42d45786fbe 100644 --- a/markdown/delta-zurich-australia/australia-zurich-mastercardspoke-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-mastercardspoke-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-mastercardspoke-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-mcpserverconsole-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-mcpserverconsole-release-notes.md index 74d5fb55cd2..f2d67625775 100644 --- a/markdown/delta-zurich-australia/australia-zurich-mcpserverconsole-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-mcpserverconsole-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-mcpserverconsole-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-mentoring-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-mentoring-release-notes.md index 5593b64c4d5..c9157531e8e 100644 --- a/markdown/delta-zurich-australia/australia-zurich-mentoring-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-mentoring-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-mentoring-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-microsoftazuredevopsintegrationforagiledevelopment-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-microsoftazuredevopsintegrationforagiledevelopment-release-notes.md index e28fc8d3a40..67b9df3b695 100644 --- a/markdown/delta-zurich-australia/australia-zurich-microsoftazuredevopsintegrationforagiledevelopment-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-microsoftazuredevopsintegrationforagiledevelopment-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-microsoftazuredevopsintegrationforagiledevelopment-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-midserver-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-midserver-release-notes.md index bf3f364897e..293535bfeea 100644 --- a/markdown/delta-zurich-australia/australia-zurich-midserver-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-midserver-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-midserver-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-mobileplatform-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-mobileplatform-release-notes.md index 655dc238f5e..93d5fa06ca3 100644 --- a/markdown/delta-zurich-australia/australia-zurich-mobileplatform-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-mobileplatform-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-mobileplatform-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-modelriskmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-modelriskmanagement-release-notes.md index b73f19ee3e2..111479daf09 100644 --- a/markdown/delta-zurich-australia/australia-zurich-modelriskmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-modelriskmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-modelriskmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nextexperience-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nextexperience-release-notes.md index 280e3d03db5..09ce3eb100a 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nextexperience-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nextexperience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nextexperience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nextexperiencecomponents-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nextexperiencecomponents-release-notes.md index 29efb193679..7a15c2e84cb 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nextexperiencecomponents-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nextexperiencecomponents-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nextexperiencecomponents-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nextexperiencedevelopernedtools-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nextexperiencedevelopernedtools-release-notes.md index 2aebe5e73d4..76f28ff2c12 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nextexperiencedevelopernedtools-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nextexperiencedevelopernedtools-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nextexperiencedevelopernedtools-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-notifications-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-notifications-release-notes.md index f372ff5a14e..aa036d75620 100644 --- a/markdown/delta-zurich-australia/australia-zurich-notifications-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-notifications-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-notifications-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-notify-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-notify-release-notes.md index 2367d305eea..ff2e78804fe 100644 --- a/markdown/delta-zurich-australia/australia-zurich-notify-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-notify-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-notify-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassist-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassist-release-notes.md index fb7d108a7c2..a6968804cf9 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassist-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassist-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassist-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 26 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistaiagents-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistaiagents-release-notes.md index 1799b59ff36..5d5b2cfb11f 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistaiagents-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistaiagents-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistaiagents-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistanalytics-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistanalytics-release-notes.md index 7bc06217191..7adc67949eb 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistanalytics-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistanalytics-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistanalytics-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistcenter-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistcenter-release-notes.md index 49cfb775563..77c6b5f9028 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistcenter-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistcenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistcenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforappengine-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforappengine-release-notes.md index e46c09fe899..8831f8b0ec3 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforappengine-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforappengine-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforappengine-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforcmdb-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforcmdb-release-notes.md index 6203ba8ec92..cc9c00864b4 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforcmdb-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforcmdb-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforcmdb-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforcollaborativeworkmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforcollaborativeworkmanagement-release-notes.md index 3eba4e66d1c..ebcbe3b713c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforcollaborativeworkmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforcollaborativeworkmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforcollaborativeworkmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforcollaborativeworkmanagementcwm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforcollaborativeworkmanagementcwm-release-notes.md index d608673de45..53215c391c3 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforcollaborativeworkmanagementcwm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforcollaborativeworkmanagementcwm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforcollaborativeworkmanagementcwm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforconfigurationmanagementdatabasecmdb-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforconfigurationmanagementdatabasecmdb-release-notes.md index 2abb02ee826..77076462641 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforconfigurationmanagementdatabasecmdb-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforconfigurationmanagementdatabasecmdb-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforconfigurationmanagementdatabasecmdb-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforconfigurepricequotecpq-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforconfigurepricequotecpq-release-notes.md index c1e6be14e03..f56e9dddfcb 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforconfigurepricequotecpq-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforconfigurepricequotecpq-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforconfigurepricequotecpq-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforcreator-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforcreator-release-notes.md index 3abf273bafb..b3f224dae71 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforcreator-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforcreator-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforcreator-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforcustomerservicemanagementcsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforcustomerservicemanagementcsm-release-notes.md index 961ab79aba6..05d0c152fab 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforcustomerservicemanagementcsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforcustomerservicemanagementcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforcustomerservicemanagementcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforemployeecenterpro-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforemployeecenterpro-release-notes.md index ea022549ea9..424512e4fbc 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforemployeecenterpro-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforemployeecenterpro-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforemployeecenterpro-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforenterprisearchitectureea-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforenterprisearchitectureea-release-notes.md index afd59eea4cd..4290897d5f1 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforenterprisearchitectureea-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforenterprisearchitectureea-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforenterprisearchitectureea-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforfieldservicemanagementfsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforfieldservicemanagementfsm-release-notes.md index 537d024e9cc..964ebc9229d 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforfieldservicemanagementfsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforfieldservicemanagementfsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforfieldservicemanagementfsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforfinancialservicesoperationsfso-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforfinancialservicesoperationsfso-release-notes.md index 41e9d90ff2d..f4b2e121ee4 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforfinancialservicesoperationsfso-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforfinancialservicesoperationsfso-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforfinancialservicesoperationsfso-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforfsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforfsm-release-notes.md index 674807b303d..3af58ac43a1 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforfsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforfsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforfsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforhardwareassetmanagementham-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforhardwareassetmanagementham-release-notes.md index c9fdfd4f961..467cee2545f 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforhardwareassetmanagementham-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforhardwareassetmanagementham-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforhardwareassetmanagementham-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforhrservicedeliveryhrsd-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforhrservicedeliveryhrsd-release-notes.md index a2207e06c9d..f45c7697d4f 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforhrservicedeliveryhrsd-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforhrservicedeliveryhrsd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforhrservicedeliveryhrsd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforitoperationsmanagementitom-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforitoperationsmanagementitom-release-notes.md index 0a1af3301c1..d86862eb9e6 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforitoperationsmanagementitom-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforitoperationsmanagementitom-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforitoperationsmanagementitom-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforitservicemanagementitsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforitservicemanagementitsm-release-notes.md index 21b4f4e4778..8165d6b8df6 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforitservicemanagementitsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforitservicemanagementitsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforitservicemanagementitsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 22 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforlegalservicedeliverylsd-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforlegalservicedeliverylsd-release-notes.md index 09900bc0272..3745e4c8090 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforlegalservicedeliverylsd-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforlegalservicedeliverylsd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforlegalservicedeliverylsd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistformanufacturingcommercialoperationsmco-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistformanufacturingcommercialoperationsmco-release-notes.md index 080ecdda8d6..be5b48162aa 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistformanufacturingcommercialoperationsmco-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistformanufacturingcommercialoperationsmco-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistformanufacturingcommercialoperationsmco-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforoperationalsustainabilitymanagementmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforoperationalsustainabilitymanagementmanagement-release-notes.md index 93945088248..3575f87d076 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforoperationalsustainabilitymanagementmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforoperationalsustainabilitymanagementmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforoperationalsustainabilitymanagementmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforoperationaltechnologyservicemanagementotsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforoperationaltechnologyservicemanagementotsm-release-notes.md index 916cfe9a70f..4432ab7540e 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforoperationaltechnologyservicemanagementotsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforoperationaltechnologyservicemanagementotsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforoperationaltechnologyservicemanagementotsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforordermanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforordermanagement-release-notes.md index 136fae245cb..40a945492f6 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforordermanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforordermanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforordermanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforretailservicemanagementrsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforretailservicemanagementrsm-release-notes.md index f23f516d89e..97df37d2a9a 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforretailservicemanagementrsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforretailservicemanagementrsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforretailservicemanagementrsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforsalescrmfortelecommunications-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforsalescrmfortelecommunications-release-notes.md index 3815f8cb5b1..40b6a556781 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforsalescrmfortelecommunications-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforsalescrmfortelecommunications-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforsalescrmfortelecommunications-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforsalesforceautomationsfa-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforsalesforceautomationsfa-release-notes.md index a31d753b6d5..dfe54af0ad5 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforsalesforceautomationsfa-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforsalesforceautomationsfa-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforsalesforceautomationsfa-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforsecurityincidentresponse-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforsecurityincidentresponse-release-notes.md index 9e82f5554ad..fc54b0414b9 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforsecurityincidentresponse-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforsecurityincidentresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforsecurityincidentresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforsecurityincidentresponsesir-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforsecurityincidentresponsesir-release-notes.md index 25dd05ee88d..5de78bde8dd 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforsecurityincidentresponsesir-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforsecurityincidentresponsesir-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforsecurityincidentresponsesir-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforsecurityoperations-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforsecurityoperations-release-notes.md index 7bb7871aed1..38d526ec17b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforsecurityoperations-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforsecurityoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforsecurityoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforsoftwareassetmanagementsam-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforsoftwareassetmanagementsam-release-notes.md index 7f878689c55..a557c88d62a 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforsoftwareassetmanagementsam-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforsoftwareassetmanagementsam-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforsoftwareassetmanagementsam-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforsourcetopayoperations-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforsourcetopayoperations-release-notes.md index 02127e8d134..be940b51909 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforsourcetopayoperations-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforsourcetopayoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforsourcetopayoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforstrategicportfoliomanagementspm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforstrategicportfoliomanagementspm-release-notes.md index b42577b6464..4da74270ec4 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforstrategicportfoliomanagementspm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforstrategicportfoliomanagementspm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforstrategicportfoliomanagementspm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistfortelecommunicationsmediaandtechnologytmt-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistfortelecommunicationsmediaandtechnologytmt-release-notes.md index e97b0972734..3fc59667f78 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistfortelecommunicationsmediaandtechnologytmt-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistfortelecommunicationsmediaandtechnologytmt-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistfortelecommunicationsmediaandtechnologytmt-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforthirdpartyriskmanagementtprm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforthirdpartyriskmanagementtprm-release-notes.md index 309e0ab6299..d62101a2cf1 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforthirdpartyriskmanagementtprm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforthirdpartyriskmanagementtprm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforthirdpartyriskmanagementtprm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforvault-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforvault-release-notes.md index 87b61f4133b..680c5eb8c7c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforvault-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforvault-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforvault-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforvulnerabilityresponse-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforvulnerabilityresponse-release-notes.md index 62e1782d913..e2461a66b0a 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforvulnerabilityresponse-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforvulnerabilityresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforvulnerabilityresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforworkplaceservicedeliverywsd-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforworkplaceservicedeliverywsd-release-notes.md index 718f80034e5..27ada32368a 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforworkplaceservicedeliverywsd-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforworkplaceservicedeliverywsd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforworkplaceservicedeliverywsd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistforzerocopyconnector-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistforzerocopyconnector-release-notes.md index 346b4e6f236..f9332319654 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistforzerocopyconnector-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistforzerocopyconnector-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistforzerocopyconnector-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistinaisearch-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistinaisearch-release-notes.md index 0d5391eed94..db1bb99ef27 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistinaisearch-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistinaisearch-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistinaisearch-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistincontractmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistincontractmanagement-release-notes.md index 678723c2963..5a7e9fba464 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistincontractmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistincontractmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistincontractmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistindocumentintelligence-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistindocumentintelligence-release-notes.md index b4c54c5e3d6..37b9157db2c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistindocumentintelligence-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistindocumentintelligence-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistindocumentintelligence-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistinplatformanalytics-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistinplatformanalytics-release-notes.md index 962ff3d1241..71c7bf5fa4c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistinplatformanalytics-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistinplatformanalytics-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistinplatformanalytics-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistinvirtualagent-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistinvirtualagent-release-notes.md index fe69465e343..d009820f2ee 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistinvirtualagent-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistinvirtualagent-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistinvirtualagent-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 26 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowassistskillkit-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowassistskillkit-release-notes.md index d1c28e3d68b..388d8304b69 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowassistskillkit-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowassistskillkit-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowassistskillkit-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-nowmobile-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-nowmobile-release-notes.md index 27cf26a7fe0..f169bbdce81 100644 --- a/markdown/delta-zurich-australia/australia-zurich-nowmobile-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-nowmobile-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-nowmobile-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-oncallscheduling-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-oncallscheduling-release-notes.md index 53430c510d2..f3fffd9e4cb 100644 --- a/markdown/delta-zurich-australia/australia-zurich-oncallscheduling-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-oncallscheduling-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-oncallscheduling-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-operationalresilience-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-operationalresilience-release-notes.md index b1e5ab6bbfa..65b12802a2c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-operationalresilience-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-operationalresilience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-operationalresilience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-operationalsustainabilitymanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-operationalsustainabilitymanagement-release-notes.md index e9cf8fef26c..e719638763b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-operationalsustainabilitymanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-operationalsustainabilitymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-operationalsustainabilitymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-release-notes.md index beb0bc3cc86..6061df6864f 100644 --- a/markdown/delta-zurich-australia/australia-zurich-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-operationalsustainabilitymanagementformerlyenvironmentalsocialandgovernance-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-operationaltechnologychangemanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-operationaltechnologychangemanagement-release-notes.md index c5dcf621ac9..2eeccfadd85 100644 --- a/markdown/delta-zurich-australia/australia-zurich-operationaltechnologychangemanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-operationaltechnologychangemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-operationaltechnologychangemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-operationaltechnologydiscovery-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-operationaltechnologydiscovery-release-notes.md index 320818c128b..7c523849f98 100644 --- a/markdown/delta-zurich-australia/australia-zurich-operationaltechnologydiscovery-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-operationaltechnologydiscovery-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-operationaltechnologydiscovery-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-operationaltechnologyincidentmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-operationaltechnologyincidentmanagement-release-notes.md index 549124ec198..3afeaf24510 100644 --- a/markdown/delta-zurich-australia/australia-zurich-operationaltechnologyincidentmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-operationaltechnologyincidentmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-operationaltechnologyincidentmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-operationaltechnologymanager-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-operationaltechnologymanager-release-notes.md index 38c7172eaca..39ad6124bb5 100644 --- a/markdown/delta-zurich-australia/australia-zurich-operationaltechnologymanager-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-operationaltechnologymanager-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-operationaltechnologymanager-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-operationaltechnologyotmanagerfoundation-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-operationaltechnologyotmanagerfoundation-release-notes.md index 5fb572d22fb..dfbca543092 100644 --- a/markdown/delta-zurich-australia/australia-zurich-operationaltechnologyotmanagerfoundation-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-operationaltechnologyotmanagerfoundation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-operationaltechnologyotmanagerfoundation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-operationaltechnologyrequestmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-operationaltechnologyrequestmanagement-release-notes.md index 3db28fd3cec..56b44e09136 100644 --- a/markdown/delta-zurich-australia/australia-zurich-operationaltechnologyrequestmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-operationaltechnologyrequestmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-operationaltechnologyrequestmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-operationaltechnologyvulnerabilityresponse-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-operationaltechnologyvulnerabilityresponse-release-notes.md index 559bf633552..21b422b87e4 100644 --- a/markdown/delta-zurich-australia/australia-zurich-operationaltechnologyvulnerabilityresponse-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-operationaltechnologyvulnerabilityresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-operationaltechnologyvulnerabilityresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-opportunitymanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-opportunitymanagement-release-notes.md index 71dfccd33ab..c619b67e53f 100644 --- a/markdown/delta-zurich-australia/australia-zurich-opportunitymanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-opportunitymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-opportunitymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-opportunitymarketplace-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-opportunitymarketplace-release-notes.md index 6cea716c3ac..2ec4f35c8a9 100644 --- a/markdown/delta-zurich-australia/australia-zurich-opportunitymarketplace-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-opportunitymarketplace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-opportunitymarketplace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-ordermanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-ordermanagement-release-notes.md index be99ac9322a..c206358feaf 100644 --- a/markdown/delta-zurich-australia/australia-zurich-ordermanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-ordermanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-ordermanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-partnerrelationshipmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-partnerrelationshipmanagement-release-notes.md index f40f1789bc0..6d96afa6d2b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-partnerrelationshipmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-partnerrelationshipmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-partnerrelationshipmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-passwordreset-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-passwordreset-release-notes.md index 0091a66b1ab..13b9d7c262e 100644 --- a/markdown/delta-zurich-australia/australia-zurich-passwordreset-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-passwordreset-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-passwordreset-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-patientsupportservices-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-patientsupportservices-release-notes.md index fc61bfd098c..2d9d1745ca2 100644 --- a/markdown/delta-zurich-australia/australia-zurich-patientsupportservices-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-patientsupportservices-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-patientsupportservices-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-performanceanalytics-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-performanceanalytics-release-notes.md index 1de49b737be..25ad36b05ae 100644 --- a/markdown/delta-zurich-australia/australia-zurich-performanceanalytics-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-performanceanalytics-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-performanceanalytics-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-performanceanalyticsitsmdashboards-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-performanceanalyticsitsmdashboards-release-notes.md index 25f3cf2fc24..dade37dee02 100644 --- a/markdown/delta-zurich-australia/australia-zurich-performanceanalyticsitsmdashboards-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-performanceanalyticsitsmdashboards-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-performanceanalyticsitsmdashboards-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-performanceanalyzer-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-performanceanalyzer-release-notes.md index c4a45573d71..09d1caaa933 100644 --- a/markdown/delta-zurich-australia/australia-zurich-performanceanalyzer-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-performanceanalyzer-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-performanceanalyzer-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-platformanalyticsexperience-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-platformanalyticsexperience-release-notes.md index 9dac18d0fce..854c2306a56 100644 --- a/markdown/delta-zurich-australia/australia-zurich-platformanalyticsexperience-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-platformanalyticsexperience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-platformanalyticsexperience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-playbook-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-playbook-release-notes.md index 0946a166142..f5d3923c0cc 100644 --- a/markdown/delta-zurich-australia/australia-zurich-playbook-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-playbook-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-playbook-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-playbooksinworkflowstudio-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-playbooksinworkflowstudio-release-notes.md index 25efcdce734..42a05fe8d8c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-playbooksinworkflowstudio-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-playbooksinworkflowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-playbooksinworkflowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-policyandcompliancemanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-policyandcompliancemanagement-release-notes.md index 8eb4b119ee4..334ae9c6fcb 100644 --- a/markdown/delta-zurich-australia/australia-zurich-policyandcompliancemanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-policyandcompliancemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-policyandcompliancemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-portfolioplanning-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-portfolioplanning-release-notes.md index 8ab5f409564..f0e6241fe84 100644 --- a/markdown/delta-zurich-australia/australia-zurich-portfolioplanning-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-portfolioplanning-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-portfolioplanning-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-predictiveaiforcsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-predictiveaiforcsm-release-notes.md index c0480ecbe3c..b9adf5d504a 100644 --- a/markdown/delta-zurich-australia/australia-zurich-predictiveaiforcsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-predictiveaiforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-predictiveaiforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-predictiveintelligence-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-predictiveintelligence-release-notes.md index 899ed49b311..d96a8e754d4 100644 --- a/markdown/delta-zurich-australia/australia-zurich-predictiveintelligence-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-predictiveintelligence-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-predictiveintelligence-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-predictiveintelligenceforlegalservicedelivery-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-predictiveintelligenceforlegalservicedelivery-release-notes.md index 4a7c561a97d..689acac4c83 100644 --- a/markdown/delta-zurich-australia/australia-zurich-predictiveintelligenceforlegalservicedelivery-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-predictiveintelligenceforlegalservicedelivery-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-predictiveintelligenceforlegalservicedelivery-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-previsitmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-previsitmanagement-release-notes.md index 461787322d7..c27a46a4a02 100644 --- a/markdown/delta-zurich-australia/australia-zurich-previsitmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-previsitmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-previsitmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-privacymanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-privacymanagement-release-notes.md index 81668a8d5c6..366c82a458b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-privacymanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-privacymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-privacymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-proactiveengagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-proactiveengagement-release-notes.md index 5221e99e97d..f0870fd66fc 100644 --- a/markdown/delta-zurich-australia/australia-zurich-proactiveengagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-proactiveengagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-proactiveengagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-proactiveserviceexperienceworkflows-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-proactiveserviceexperienceworkflows-release-notes.md index 8587ad8dc04..b26478da6c1 100644 --- a/markdown/delta-zurich-australia/australia-zurich-proactiveserviceexperienceworkflows-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-proactiveserviceexperienceworkflows-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-proactiveserviceexperienceworkflows-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-problemmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-problemmanagement-release-notes.md index 6d457716c03..58a3c63e3a6 100644 --- a/markdown/delta-zurich-australia/australia-zurich-problemmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-problemmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-problemmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-processmining-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-processmining-release-notes.md index 3444d142cd4..c7c3e43783a 100644 --- a/markdown/delta-zurich-australia/australia-zurich-processmining-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-processmining-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-processmining-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-productcatalogmanagementandpricingmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-productcatalogmanagementandpricingmanagement-release-notes.md index ae781621921..fd404af4fb0 100644 --- a/markdown/delta-zurich-australia/australia-zurich-productcatalogmanagementandpricingmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-productcatalogmanagementandpricingmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-productcatalogmanagementandpricingmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-productsupportfortechnology-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-productsupportfortechnology-release-notes.md index 176b07f65ba..c1b66419bf9 100644 --- a/markdown/delta-zurich-australia/australia-zurich-productsupportfortechnology-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-productsupportfortechnology-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-productsupportfortechnology-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-projectportfoliomanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-projectportfoliomanagement-release-notes.md index efdbdcea96b..46bfbda4371 100644 --- a/markdown/delta-zurich-australia/australia-zurich-projectportfoliomanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-projectportfoliomanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-projectportfoliomanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-projectworkspace-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-projectworkspace-release-notes.md index dd09655a789..0d67941fcb0 100644 --- a/markdown/delta-zurich-australia/australia-zurich-projectworkspace-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-projectworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-projectworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-publicsectordigitalservices-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-publicsectordigitalservices-release-notes.md index 405fc23b002..9bc3d228b2a 100644 --- a/markdown/delta-zurich-australia/australia-zurich-publicsectordigitalservices-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-publicsectordigitalservices-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-publicsectordigitalservices-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-purchaseordermanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-purchaseordermanagement-release-notes.md index 05c46c4b34b..f60bd0c1a84 100644 --- a/markdown/delta-zurich-australia/australia-zurich-purchaseordermanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-purchaseordermanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-purchaseordermanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-quotemanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-quotemanagement-release-notes.md index 79ab7f46769..9f767e1532d 100644 --- a/markdown/delta-zurich-australia/australia-zurich-quotemanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-quotemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-quotemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-recommendedactionsforhrsd-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-recommendedactionsforhrsd-release-notes.md index e4a5b4f1561..2d841cf810c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-recommendedactionsforhrsd-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-recommendedactionsforhrsd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-recommendedactionsforhrsd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.md index abbd1ec2ae8..948d71bc150 100644 --- a/markdown/delta-zurich-australia/australia-zurich-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-recommendedactionsforoperationaltechnologyservicemanagementotsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-recruitmentworkspace-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-recruitmentworkspace-release-notes.md index 20e6e7bb2fc..562190f8c5d 100644 --- a/markdown/delta-zurich-australia/australia-zurich-recruitmentworkspace-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-recruitmentworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-recruitmentworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-redoxinboundintegration-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-redoxinboundintegration-release-notes.md index 75662b611c8..b05939b41fd 100644 --- a/markdown/delta-zurich-australia/australia-zurich-redoxinboundintegration-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-redoxinboundintegration-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-redoxinboundintegration-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-regulatorychangemanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-regulatorychangemanagement-release-notes.md index 45c2d24c6a6..751603d0ff8 100644 --- a/markdown/delta-zurich-australia/australia-zurich-regulatorychangemanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-regulatorychangemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-regulatorychangemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-releasemanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-releasemanagement-release-notes.md index dece8afa020..b1875765104 100644 --- a/markdown/delta-zurich-australia/australia-zurich-releasemanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-releasemanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-releasemanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-releaseops-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-releaseops-release-notes.md index a4a51f6c834..c1530ae7a0c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-releaseops-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-releaseops-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-releaseops-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-requestmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-requestmanagement-release-notes.md index 7ef579240d9..e635f3a8571 100644 --- a/markdown/delta-zurich-australia/australia-zurich-requestmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-requestmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-requestmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-resourcemanagementworkspace-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-resourcemanagementworkspace-release-notes.md index 3a3baa7baec..cb218db75cb 100644 --- a/markdown/delta-zurich-australia/australia-zurich-resourcemanagementworkspace-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-resourcemanagementworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-resourcemanagementworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-retail-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-retail-release-notes.md index efa71a7226c..bc8fdff2475 100644 --- a/markdown/delta-zurich-australia/australia-zurich-retail-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-retail-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-retail-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-retailapplications-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-retailapplications-release-notes.md index 8ad465acd8e..b138ee9b9ba 100644 --- a/markdown/delta-zurich-australia/australia-zurich-retailapplications-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-retailapplications-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-retailapplications-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-retailcore-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-retailcore-release-notes.md index 70d713acad6..a71c0b89986 100644 --- a/markdown/delta-zurich-australia/australia-zurich-retailcore-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-retailcore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-retailcore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-retailoperations-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-retailoperations-release-notes.md index b97b9d30793..1169b814707 100644 --- a/markdown/delta-zurich-australia/australia-zurich-retailoperations-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-retailoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-retailoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-retailstrategicportfoliomanagementsuite-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-retailstrategicportfoliomanagementsuite-release-notes.md index f7ff46bbb0a..5a2ce8585f2 100644 --- a/markdown/delta-zurich-australia/australia-zurich-retailstrategicportfoliomanagementsuite-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-retailstrategicportfoliomanagementsuite-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-retailstrategicportfoliomanagementsuite-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-retailtaskmanagementcore-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-retailtaskmanagementcore-release-notes.md index c7c193001f3..329e84dc911 100644 --- a/markdown/delta-zurich-australia/australia-zurich-retailtaskmanagementcore-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-retailtaskmanagementcore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-retailtaskmanagementcore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-returnmerchandiseauthorization-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-returnmerchandiseauthorization-release-notes.md index 78912e219f3..9935f7933ed 100644 --- a/markdown/delta-zurich-australia/australia-zurich-returnmerchandiseauthorization-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-returnmerchandiseauthorization-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-returnmerchandiseauthorization-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-reversetunnel-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-reversetunnel-release-notes.md index b22b4cb63f8..c4c274d1ca2 100644 --- a/markdown/delta-zurich-australia/australia-zurich-reversetunnel-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-reversetunnel-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-reversetunnel-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-rpahub-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-rpahub-release-notes.md index 93e1c406e19..e46c713ba8b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-rpahub-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-rpahub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-rpahub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-salesagreementmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-salesagreementmanagement-release-notes.md index fec2103605a..27dbd62995e 100644 --- a/markdown/delta-zurich-australia/australia-zurich-salesagreementmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-salesagreementmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-salesagreementmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-salescrmfortelecommunications-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-salescrmfortelecommunications-release-notes.md index d567a8d792f..2d2cdd81b61 100644 --- a/markdown/delta-zurich-australia/australia-zurich-salescrmfortelecommunications-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-salescrmfortelecommunications-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-salescrmfortelecommunications-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-salesforecasting-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-salesforecasting-release-notes.md index e98ad6168ca..4baee3ab73c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-salesforecasting-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-salesforecasting-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-salesforecasting-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-salesterritorymanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-salesterritorymanagement-release-notes.md index ab3496c6ff6..550a3f09164 100644 --- a/markdown/delta-zurich-australia/australia-zurich-salesterritorymanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-salesterritorymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-salesterritorymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-scaledagileframeworksafe-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-scaledagileframeworksafe-release-notes.md index df1552356bd..237ea5744db 100644 --- a/markdown/delta-zurich-australia/australia-zurich-scaledagileframeworksafe-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-scaledagileframeworksafe-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-scaledagileframeworksafe-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-securitycenter-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-securitycenter-release-notes.md index a60bba843ac..05c05d145a2 100644 --- a/markdown/delta-zurich-australia/australia-zurich-securitycenter-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-securitycenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-securitycenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-securityincidentresponse-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-securityincidentresponse-release-notes.md index 48911fdbf02..c14a39446bf 100644 --- a/markdown/delta-zurich-australia/australia-zurich-securityincidentresponse-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-securityincidentresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-securityincidentresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 12 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-securityposturecontrol-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-securityposturecontrol-release-notes.md index 40512dd9a5c..60bc688d861 100644 --- a/markdown/delta-zurich-australia/australia-zurich-securityposturecontrol-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-securityposturecontrol-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-securityposturecontrol-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-selfserviceandomnichannelengagementforcsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-selfserviceandomnichannelengagementforcsm-release-notes.md index ce9323eaea2..b2d49d27a3c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-selfserviceandomnichannelengagementforcsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-selfserviceandomnichannelengagementforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-selfserviceandomnichannelengagementforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-servicecatalog-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-servicecatalog-release-notes.md index 64998c4a86b..d6bc9bec684 100644 --- a/markdown/delta-zurich-australia/australia-zurich-servicecatalog-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-servicecatalog-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-servicecatalog-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-servicecreator-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-servicecreator-release-notes.md index 9275b798f47..1bf0dcc9983 100644 --- a/markdown/delta-zurich-australia/australia-zurich-servicecreator-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-servicecreator-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-servicecreator-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-serviceexchange-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-serviceexchange-release-notes.md index b3233c13418..5458df5d8ba 100644 --- a/markdown/delta-zurich-australia/australia-zurich-serviceexchange-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-serviceexchange-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-serviceexchange-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-serviceexchangeformerlyservicebridge-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-serviceexchangeformerlyservicebridge-release-notes.md index f42a4672e1c..afd23f2e374 100644 --- a/markdown/delta-zurich-australia/australia-zurich-serviceexchangeformerlyservicebridge-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-serviceexchangeformerlyservicebridge-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-serviceexchangeformerlyservicebridge-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-servicegraphconnectorformicrosoftdefenderforiotazure-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-servicegraphconnectorformicrosoftdefenderforiotazure-release-notes.md index f15feec7e1e..bd04860af88 100644 --- a/markdown/delta-zurich-australia/australia-zurich-servicegraphconnectorformicrosoftdefenderforiotazure-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-servicegraphconnectorformicrosoftdefenderforiotazure-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-servicegraphconnectorformicrosoftdefenderforiotazure-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-servicegraphconnectorintegrationforclarotyctd-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-servicegraphconnectorintegrationforclarotyctd-release-notes.md index 17b6779cea8..4ed80b0bfed 100644 --- a/markdown/delta-zurich-australia/australia-zurich-servicegraphconnectorintegrationforclarotyctd-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-servicegraphconnectorintegrationforclarotyctd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-servicegraphconnectorintegrationforclarotyctd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-servicelevelmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-servicelevelmanagement-release-notes.md index 89e0cf3208f..d71b8d36a16 100644 --- a/markdown/delta-zurich-australia/australia-zurich-servicelevelmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-servicelevelmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-servicelevelmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-servicenowaddinformicrosoft365-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-servicenowaddinformicrosoft365-release-notes.md index ed25793b0f6..6c1316e44ac 100644 --- a/markdown/delta-zurich-australia/australia-zurich-servicenowaddinformicrosoft365-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-servicenowaddinformicrosoft365-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-servicenowaddinformicrosoft365-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-servicenowailens-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-servicenowailens-release-notes.md index c61f64ced80..c0ffb54d31a 100644 --- a/markdown/delta-zurich-australia/australia-zurich-servicenowailens-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-servicenowailens-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-servicenowailens-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-servicenowaiplatformcorefeature-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-servicenowaiplatformcorefeature-release-notes.md index c0625836bb7..f3f97865104 100644 --- a/markdown/delta-zurich-australia/australia-zurich-servicenowaiplatformcorefeature-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-servicenowaiplatformcorefeature-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-servicenowaiplatformcorefeature-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 13 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-servicenowcli-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-servicenowcli-release-notes.md index 0b97ff49da1..a7f778d4983 100644 --- a/markdown/delta-zurich-australia/australia-zurich-servicenowcli-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-servicenowcli-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-servicenowcli-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-servicenowide-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-servicenowide-release-notes.md index 9e1383f9a4f..eea41cb39ea 100644 --- a/markdown/delta-zurich-australia/australia-zurich-servicenowide-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-servicenowide-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-servicenowide-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-servicenowsdk-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-servicenowsdk-release-notes.md index a29a5fdfc4c..798faeeb7c8 100644 --- a/markdown/delta-zurich-australia/australia-zurich-servicenowsdk-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-servicenowsdk-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-servicenowsdk-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-servicenowstudio-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-servicenowstudio-release-notes.md index 465202c71ec..d60ac8e0ede 100644 --- a/markdown/delta-zurich-australia/australia-zurich-servicenowstudio-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-servicenowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-servicenowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-servicenowvault-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-servicenowvault-release-notes.md index 0e3970a5af2..1dc07917813 100644 --- a/markdown/delta-zurich-australia/australia-zurich-servicenowvault-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-servicenowvault-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-servicenowvault-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-serviceobservability-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-serviceobservability-release-notes.md index 691aa9e285c..591f3c716d8 100644 --- a/markdown/delta-zurich-australia/australia-zurich-serviceobservability-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-serviceobservability-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-serviceobservability-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-serviceoperationsworkspaceforitsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-serviceoperationsworkspaceforitsm-release-notes.md index 03ef3ace02f..826ebbb0278 100644 --- a/markdown/delta-zurich-australia/australia-zurich-serviceoperationsworkspaceforitsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-serviceoperationsworkspaceforitsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-serviceoperationsworkspaceforitsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 14 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-serviceportal-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-serviceportal-release-notes.md index d772eba447f..b830ea37ae2 100644 --- a/markdown/delta-zurich-australia/australia-zurich-serviceportal-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-serviceportal-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-serviceportal-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-serviceportfoliomanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-serviceportfoliomanagement-release-notes.md index 7fbbd81ae20..055c07b2c4f 100644 --- a/markdown/delta-zurich-australia/australia-zurich-serviceportfoliomanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-serviceportfoliomanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-serviceportfoliomanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-servicereliabilitymanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-servicereliabilitymanagement-release-notes.md index c816f8f588d..c4aca947e3d 100644 --- a/markdown/delta-zurich-australia/australia-zurich-servicereliabilitymanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-servicereliabilitymanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-servicereliabilitymanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-setuphub-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-setuphub-release-notes.md index 4abb644bd51..988d87f0d71 100644 --- a/markdown/delta-zurich-australia/australia-zurich-setuphub-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-setuphub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-setuphub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-sidebar-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-sidebar-release-notes.md index d01012bc604..82d13d7eb6b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-sidebar-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-sidebar-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-sidebar-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-sitereliabilityoperations-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-sitereliabilityoperations-release-notes.md index 2ad6c818b1c..0720a20eda2 100644 --- a/markdown/delta-zurich-australia/australia-zurich-sitereliabilityoperations-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-sitereliabilityoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-sitereliabilityoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-skillsfoundation-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-skillsfoundation-release-notes.md index 722f24ee098..b9e7ddd3ac8 100644 --- a/markdown/delta-zurich-australia/australia-zurich-skillsfoundation-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-skillsfoundation-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-skillsfoundation-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-skillsintelligence-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-skillsintelligence-release-notes.md index c9136ae3bf6..0a78d20c2ce 100644 --- a/markdown/delta-zurich-australia/australia-zurich-skillsintelligence-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-skillsintelligence-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-skillsintelligence-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-skillsmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-skillsmanagement-release-notes.md index be95429ceed..408b4be60a5 100644 --- a/markdown/delta-zurich-australia/australia-zurich-skillsmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-skillsmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-skillsmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-smartassessmentengine-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-smartassessmentengine-release-notes.md index 2610cfafab9..d7316964693 100644 --- a/markdown/delta-zurich-australia/australia-zurich-smartassessmentengine-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-smartassessmentengine-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-smartassessmentengine-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-softwareassetmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-softwareassetmanagement-release-notes.md index 3e20175bed7..cd796ad0726 100644 --- a/markdown/delta-zurich-australia/australia-zurich-softwareassetmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-softwareassetmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-softwareassetmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 18 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-sourcetopayoperationsintegrations-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-sourcetopayoperationsintegrations-release-notes.md index 11a6e88e8a0..4d2dbd01b62 100644 --- a/markdown/delta-zurich-australia/australia-zurich-sourcetopayoperationsintegrations-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-sourcetopayoperationsintegrations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-sourcetopayoperationsintegrations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-sourcingandprocurementoperations-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-sourcingandprocurementoperations-release-notes.md index 6e9f09fb485..a19d7ba3dfe 100644 --- a/markdown/delta-zurich-australia/australia-zurich-sourcingandprocurementoperations-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-sourcingandprocurementoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-sourcingandprocurementoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-spmenterprisewidedeployment-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-spmenterprisewidedeployment-release-notes.md index 37e4208057e..109a300986e 100644 --- a/markdown/delta-zurich-australia/australia-zurich-spmenterprisewidedeployment-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-spmenterprisewidedeployment-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-spmenterprisewidedeployment-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-sqlapi-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-sqlapi-release-notes.md index c391b8c8a72..3de3bc2c75e 100644 --- a/markdown/delta-zurich-australia/australia-zurich-sqlapi-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-sqlapi-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-sqlapi-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-strategicplanning-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-strategicplanning-release-notes.md index 543af943c83..d1294e41208 100644 --- a/markdown/delta-zurich-australia/australia-zurich-strategicplanning-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-strategicplanning-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-strategicplanning-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 20 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-strategicportfoliomanagementfortelecom-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-strategicportfoliomanagementfortelecom-release-notes.md index c444de05c28..e1cbc4c99cd 100644 --- a/markdown/delta-zurich-australia/australia-zurich-strategicportfoliomanagementfortelecom-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-strategicportfoliomanagementfortelecom-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-strategicportfoliomanagementfortelecom-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-streamconnectdashboard-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-streamconnectdashboard-release-notes.md index c9dc4d7992e..f3294b77c9b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-streamconnectdashboard-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-streamconnectdashboard-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-streamconnectdashboard-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-subscriptionmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-subscriptionmanagement-release-notes.md index b27a1c506c2..409a5227df3 100644 --- a/markdown/delta-zurich-australia/australia-zurich-subscriptionmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-subscriptionmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-subscriptionmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-supplierlifecycleoperations-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-supplierlifecycleoperations-release-notes.md index 9e6ac82764e..a56a02f07b7 100644 --- a/markdown/delta-zurich-australia/australia-zurich-supplierlifecycleoperations-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-supplierlifecycleoperations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-supplierlifecycleoperations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-syntheticmonitoring-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-syntheticmonitoring-release-notes.md index 4c174a82ebd..c91fb7b8697 100644 --- a/markdown/delta-zurich-australia/australia-zurich-syntheticmonitoring-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-syntheticmonitoring-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-syntheticmonitoring-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-systemupdatesets-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-systemupdatesets-release-notes.md index 36ead910235..9cf4afb36e3 100644 --- a/markdown/delta-zurich-australia/australia-zurich-systemupdatesets-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-systemupdatesets-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-systemupdatesets-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-tablebuilder-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-tablebuilder-release-notes.md index 0b54cbcc4fc..f47c1ee3cee 100644 --- a/markdown/delta-zurich-australia/australia-zurich-tablebuilder-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-tablebuilder-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-tablebuilder-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-talentdevelopmentcore-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-talentdevelopmentcore-release-notes.md index b01f33d2679..c958a255b00 100644 --- a/markdown/delta-zurich-australia/australia-zurich-talentdevelopmentcore-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-talentdevelopmentcore-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-talentdevelopmentcore-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-talentfeedback-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-talentfeedback-release-notes.md index 87abdb1fb83..87b6282fda8 100644 --- a/markdown/delta-zurich-australia/australia-zurich-talentfeedback-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-talentfeedback-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-talentfeedback-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-talentprofile-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-talentprofile-release-notes.md index 61d8891eede..8b4de19bba8 100644 --- a/markdown/delta-zurich-australia/australia-zurich-talentprofile-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-talentprofile-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-talentprofile-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-taskintelligenceforitsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-taskintelligenceforitsm-release-notes.md index c3f38dc1118..8c73f5c7c9c 100644 --- a/markdown/delta-zurich-australia/australia-zurich-taskintelligenceforitsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-taskintelligenceforitsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-taskintelligenceforitsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-telecommunicationscustomer360-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-telecommunicationscustomer360-release-notes.md index 45fdcee4b2d..91959858fbe 100644 --- a/markdown/delta-zurich-australia/australia-zurich-telecommunicationscustomer360-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-telecommunicationscustomer360-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-telecommunicationscustomer360-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-telecommunicationsnetworkinventory-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-telecommunicationsnetworkinventory-release-notes.md index 9103b81f7cc..425937ecaee 100644 --- a/markdown/delta-zurich-australia/australia-zurich-telecommunicationsnetworkinventory-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-telecommunicationsnetworkinventory-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-telecommunicationsnetworkinventory-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-telecommunicationsserviceoperationsmanagementtsom-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-telecommunicationsserviceoperationsmanagementtsom-release-notes.md index 262d74fe049..04d004f11e4 100644 --- a/markdown/delta-zurich-australia/australia-zurich-telecommunicationsserviceoperationsmanagementtsom-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-telecommunicationsserviceoperationsmanagementtsom-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-telecommunicationsserviceoperationsmanagementtsom-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-themebuilder-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-themebuilder-release-notes.md index 85489d7d39c..a1a42b7343f 100644 --- a/markdown/delta-zurich-australia/australia-zurich-themebuilder-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-themebuilder-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-themebuilder-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-thirdpartyriskmanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-thirdpartyriskmanagement-release-notes.md index 0a72bab489c..4d937bfc049 100644 --- a/markdown/delta-zurich-australia/australia-zurich-thirdpartyriskmanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-thirdpartyriskmanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-thirdpartyriskmanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-threatintelligencesecuritycenter-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-threatintelligencesecuritycenter-release-notes.md index 62abc7df6fb..37a2a01a5fc 100644 --- a/markdown/delta-zurich-australia/australia-zurich-threatintelligencesecuritycenter-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-threatintelligencesecuritycenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-threatintelligencesecuritycenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-uibuilder-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-uibuilder-release-notes.md index 8b455c5874e..ca4381d0019 100644 --- a/markdown/delta-zurich-australia/australia-zurich-uibuilder-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-uibuilder-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-uibuilder-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-uicomponentcliextension-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-uicomponentcliextension-release-notes.md index f30016f664d..6dd9e48f23b 100644 --- a/markdown/delta-zurich-australia/australia-zurich-uicomponentcliextension-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-uicomponentcliextension-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-uicomponentcliextension-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-unifiedsecurityexposuremanagement-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-unifiedsecurityexposuremanagement-release-notes.md index b18fffd3d1c..645455dfbc5 100644 --- a/markdown/delta-zurich-australia/australia-zurich-unifiedsecurityexposuremanagement-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-unifiedsecurityexposuremanagement-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-unifiedsecurityexposuremanagement-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-universalrequest-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-universalrequest-release-notes.md index 7f57274e170..40500fac163 100644 --- a/markdown/delta-zurich-australia/australia-zurich-universalrequest-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-universalrequest-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-universalrequest-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-upgradecenter-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-upgradecenter-release-notes.md index a264edf2357..475e7bb78d2 100644 --- a/markdown/delta-zurich-australia/australia-zurich-upgradecenter-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-upgradecenter-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-upgradecenter-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-upgradeconsole-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-upgradeconsole-release-notes.md index 3eded3a1455..34963dcaccc 100644 --- a/markdown/delta-zurich-australia/australia-zurich-upgradeconsole-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-upgradeconsole-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-upgradeconsole-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-usageinsights-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-usageinsights-release-notes.md index 38477379d74..0207b3fec96 100644 --- a/markdown/delta-zurich-australia/australia-zurich-usageinsights-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-usageinsights-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-usageinsights-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-vendormanagementworkspace-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-vendormanagementworkspace-release-notes.md index a2296f1ef91..b5491aaff18 100644 --- a/markdown/delta-zurich-australia/australia-zurich-vendormanagementworkspace-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-vendormanagementworkspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-vendormanagementworkspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-verifispoke-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-verifispoke-release-notes.md index 8d5c8c7a016..76c898972f1 100644 --- a/markdown/delta-zurich-australia/australia-zurich-verifispoke-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-verifispoke-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-verifispoke-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-virtualagent-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-virtualagent-release-notes.md index 240179c8edc..4a44b595865 100644 --- a/markdown/delta-zurich-australia/australia-zurich-virtualagent-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-virtualagent-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-virtualagent-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-visaspoke-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-visaspoke-release-notes.md index 222d5c7d29f..a6c477ab0c3 100644 --- a/markdown/delta-zurich-australia/australia-zurich-visaspoke-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-visaspoke-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-visaspoke-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-vulnerabilityresponse-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-vulnerabilityresponse-release-notes.md index e1e153b01ca..43a0755a060 100644 --- a/markdown/delta-zurich-australia/australia-zurich-vulnerabilityresponse-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-vulnerabilityresponse-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-vulnerabilityresponse-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 20 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-vulnerabilityresponseintegrations-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-vulnerabilityresponseintegrations-release-notes.md index 357dea2e3a1..655b2207cf5 100644 --- a/markdown/delta-zurich-australia/australia-zurich-vulnerabilityresponseintegrations-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-vulnerabilityresponseintegrations-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-vulnerabilityresponseintegrations-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-vulnerabilityresponseintegrationwithclarotyctd-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-vulnerabilityresponseintegrationwithclarotyctd-release-notes.md index f11c806c49e..506de2d0e6d 100644 --- a/markdown/delta-zurich-australia/australia-zurich-vulnerabilityresponseintegrationwithclarotyctd-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-vulnerabilityresponseintegrationwithclarotyctd-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-vulnerabilityresponseintegrationwithclarotyctd-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-vulnerabilityresponseintegrationwithmicrosoftdefenderforiotazure-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-vulnerabilityresponseintegrationwithmicrosoftdefenderforiotazure-release-notes.md index 17872744865..7a95f143d06 100644 --- a/markdown/delta-zurich-australia/australia-zurich-vulnerabilityresponseintegrationwithmicrosoftdefenderforiotazure-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-vulnerabilityresponseintegrationwithmicrosoftdefenderforiotazure-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-vulnerabilityresponseintegrationwithmicrosoftdefenderforiotazure-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-walkupexperience-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-walkupexperience-release-notes.md index 6125f8bcbdf..b0ed4efd898 100644 --- a/markdown/delta-zurich-australia/australia-zurich-walkupexperience-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-walkupexperience-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-walkupexperience-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-workflowstudio-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-workflowstudio-release-notes.md index 248fbed1760..a64e64b9dbc 100644 --- a/markdown/delta-zurich-australia/australia-zurich-workflowstudio-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-workflowstudio-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-workflowstudio-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-workforceoptimizationforcsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-workforceoptimizationforcsm-release-notes.md index 90028fdaf02..ff9c7b2accc 100644 --- a/markdown/delta-zurich-australia/australia-zurich-workforceoptimizationforcsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-workforceoptimizationforcsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-workforceoptimizationforcsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-workforceoptimizationforcustomerservicecsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-workforceoptimizationforcustomerservicecsm-release-notes.md index 90aac6711fd..38aac2365f1 100644 --- a/markdown/delta-zurich-australia/australia-zurich-workforceoptimizationforcustomerservicecsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-workforceoptimizationforcustomerservicecsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-workforceoptimizationforcustomerservicecsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-workforceoptimizationforhr-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-workforceoptimizationforhr-release-notes.md index 9a3670c7804..55396813349 100644 --- a/markdown/delta-zurich-australia/australia-zurich-workforceoptimizationforhr-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-workforceoptimizationforhr-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-workforceoptimizationforhr-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-workforceoptimizationforitsm-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-workforceoptimizationforitsm-release-notes.md index ed50ce0e0ee..151024fe8cd 100644 --- a/markdown/delta-zurich-australia/australia-zurich-workforceoptimizationforitsm-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-workforceoptimizationforitsm-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-workforceoptimizationforitsm-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-workspace-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-workspace-release-notes.md index 523772a3307..5329aaaa808 100644 --- a/markdown/delta-zurich-australia/australia-zurich-workspace-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-workspace-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-workspace-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-zerocopyconnectorforerp-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-zerocopyconnectorforerp-release-notes.md index 7240974108a..8e8a10539b9 100644 --- a/markdown/delta-zurich-australia/australia-zurich-zerocopyconnectorforerp-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-zerocopyconnectorforerp-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-zerocopyconnectorforerp-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-zerocopyconnectorhub-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-zerocopyconnectorhub-release-notes.md index 116029de918..88259c7642e 100644 --- a/markdown/delta-zurich-australia/australia-zurich-zerocopyconnectorhub-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-zerocopyconnectorhub-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-zerocopyconnectorhub-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Products combined by family] --- diff --git a/markdown/delta-zurich-australia/australia-zurich-zerocopyconnectors-release-notes.md b/markdown/delta-zurich-australia/australia-zurich-zerocopyconnectors-release-notes.md index 5b15da75bec..597baca59a8 100644 --- a/markdown/delta-zurich-australia/australia-zurich-zerocopyconnectors-release-notes.md +++ b/markdown/delta-zurich-australia/australia-zurich-zerocopyconnectors-release-notes.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/delta-zurich-australia/australia-zurich-zerocopyconnectors-release-notes.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Products combined by family] --- diff --git a/markdown/employee-service-management/employee-experience-foundation/ecpro-manage-content-types.md b/markdown/employee-service-management/employee-experience-foundation/ecpro-manage-content-types.md index a1b9f6b607c..c9230a3b1a1 100644 --- a/markdown/employee-service-management/employee-experience-foundation/ecpro-manage-content-types.md +++ b/markdown/employee-service-management/employee-experience-foundation/ecpro-manage-content-types.md @@ -7,7 +7,7 @@ release: australia product: Employee Experience Foundation classification: employee-experience-foundation topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Setup employee communications, Configuring Employee Center Pro, Employee Center Pro, Unified Employee Experience, Employee Service Management] --- diff --git a/markdown/employee-service-management/employee-experience-foundation/es-analytics-events-funnels.md b/markdown/employee-service-management/employee-experience-foundation/es-analytics-events-funnels.md index 212e41a0508..c9a098229a8 100644 --- a/markdown/employee-service-management/employee-experience-foundation/es-analytics-events-funnels.md +++ b/markdown/employee-service-management/employee-experience-foundation/es-analytics-events-funnels.md @@ -7,7 +7,7 @@ release: australia product: Employee Experience Foundation classification: employee-experience-foundation topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 keywords: [User Experience Analytics, conversion funnels, Employee Slate, analytics navigation, user behavior tracking] breadcrumb: [Analytics and reporting, Working with Employee Slate capabilities, Employee Slate, Unified Employee Experience, Employee Service Management] diff --git a/markdown/employee-service-management/health-and-safety-risk-management/hs-create-permit-to-work-request.md b/markdown/employee-service-management/health-and-safety-risk-management/hs-create-permit-to-work-request.md index 9169c24c68f..403e9bf6769 100644 --- a/markdown/employee-service-management/health-and-safety-risk-management/hs-create-permit-to-work-request.md +++ b/markdown/employee-service-management/health-and-safety-risk-management/hs-create-permit-to-work-request.md @@ -7,7 +7,7 @@ release: australia product: Health and Safety Risk Management classification: health-and-safety-risk-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Permit-to-work system, Use, Health and Safety Risk Management, Health and Safety, Employee Service Management] --- diff --git a/markdown/employee-service-management/health-and-safety-risk-management/hs-permit-to-work.md b/markdown/employee-service-management/health-and-safety-risk-management/hs-permit-to-work.md index 3b32e3b9933..7e52332a6b1 100644 --- a/markdown/employee-service-management/health-and-safety-risk-management/hs-permit-to-work.md +++ b/markdown/employee-service-management/health-and-safety-risk-management/hs-permit-to-work.md @@ -7,7 +7,7 @@ release: australia product: Health and Safety Risk Management classification: health-and-safety-risk-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use, Health and Safety Risk Management, Health and Safety, Employee Service Management] --- diff --git a/markdown/employee-service-management/now-assist-for-hrsd/reference-now-assist-hrsd.md b/markdown/employee-service-management/now-assist-for-hrsd/reference-now-assist-hrsd.md index 9da49456e7c..7ba9f9a8c70 100644 --- a/markdown/employee-service-management/now-assist-for-hrsd/reference-now-assist-hrsd.md +++ b/markdown/employee-service-management/now-assist-for-hrsd/reference-now-assist-hrsd.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for HRSD classification: now-assist-for-hrsd topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Now Assist for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management] --- diff --git a/markdown/employee-service-management/now-assist-for-hrsd/reference-sd-info-values.md b/markdown/employee-service-management/now-assist-for-hrsd/reference-sd-info-values.md index 0f74096ae03..969e0591049 100644 --- a/markdown/employee-service-management/now-assist-for-hrsd/reference-sd-info-values.md +++ b/markdown/employee-service-management/now-assist-for-hrsd/reference-sd-info-values.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for HRSD classification: now-assist-for-hrsd topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Reference, Now Assist for HR Service Delivery \(HRSD\), HR Service Delivery, Employee Service Management] --- diff --git a/markdown/employee-service-management/talent-development-core/edit-skills-with-skills-matrix.md b/markdown/employee-service-management/talent-development-core/edit-skills-with-skills-matrix.md index c896946fd8e..109f877341a 100644 --- a/markdown/employee-service-management/talent-development-core/edit-skills-with-skills-matrix.md +++ b/markdown/employee-service-management/talent-development-core/edit-skills-with-skills-matrix.md @@ -7,7 +7,7 @@ release: australia product: Talent Development Core classification: talent-development-core topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Working with job architecture, Skills Workspace, Exploring Skills Foundation, Skills Foundation, Growth Experiences, HR Service Delivery, Employee Service Management] --- diff --git a/markdown/employee-service-management/talent-development-core/egd-quick-start-tests-td-core.md b/markdown/employee-service-management/talent-development-core/egd-quick-start-tests-td-core.md index d819b463324..01695ad587b 100644 --- a/markdown/employee-service-management/talent-development-core/egd-quick-start-tests-td-core.md +++ b/markdown/employee-service-management/talent-development-core/egd-quick-start-tests-td-core.md @@ -7,7 +7,7 @@ release: australia product: Talent Development Core classification: talent-development-core topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Installing and configuring the Talent Development Core app, Talent Development Core, Growth Experiences, HR Service Delivery, Employee Service Management] --- diff --git a/markdown/environmental-social-governance/delete-an-esg-dashboard.md b/markdown/environmental-social-governance/delete-an-esg-dashboard.md index 35bdebd90e2..31381e4ce4f 100644 --- a/markdown/environmental-social-governance/delete-an-esg-dashboard.md +++ b/markdown/environmental-social-governance/delete-an-esg-dashboard.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/environmental-social-governance/delete-an-esg-dashboard.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Monitoring assessment data using Operational Sustainability Management dashboards, Configure, Operational Sustainability Management \(formerly Environmental, Social, and Governance\)] --- diff --git a/markdown/environmental-social-governance/edit-a-calculated-metric-definition-formula.md b/markdown/environmental-social-governance/edit-a-calculated-metric-definition-formula.md index acf76009ec0..b26c0357093 100644 --- a/markdown/environmental-social-governance/edit-a-calculated-metric-definition-formula.md +++ b/markdown/environmental-social-governance/edit-a-calculated-metric-definition-formula.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/environmental-social-governance/edit-a-calculated-metric-definition-formula.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Formula building in a calculated metric definition, Configuring GRC: Metrics, GRC: Metrics, Operational Sustainability Management \(formerly Environmental, Social, and Governance\)] --- diff --git a/markdown/environmental-social-governance/edit-esg-dashboard-elements.md b/markdown/environmental-social-governance/edit-esg-dashboard-elements.md index 9c2a24b7c0e..aca4c1fd2d8 100644 --- a/markdown/environmental-social-governance/edit-esg-dashboard-elements.md +++ b/markdown/environmental-social-governance/edit-esg-dashboard-elements.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/environmental-social-governance/edit-esg-dashboard-elements.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Monitoring assessment data using Operational Sustainability Management dashboards, Configure, Operational Sustainability Management \(formerly Environmental, Social, and Governance\)] --- diff --git a/markdown/environmental-social-governance/metric-threshold-form-fields.md b/markdown/environmental-social-governance/metric-threshold-form-fields.md index 4354fab8200..7bd1a9a0e3b 100644 --- a/markdown/environmental-social-governance/metric-threshold-form-fields.md +++ b/markdown/environmental-social-governance/metric-threshold-form-fields.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/environmental-social-governance/metric-threshold-form-fields.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [GRC: Metrics reference, GRC: Metrics, Operational Sustainability Management \(formerly Environmental, Social, and Governance\)] --- diff --git a/markdown/environmental-social-governance/share-an-esg-dashboard.md b/markdown/environmental-social-governance/share-an-esg-dashboard.md index e1395f5d518..c86bad45d61 100644 --- a/markdown/environmental-social-governance/share-an-esg-dashboard.md +++ b/markdown/environmental-social-governance/share-an-esg-dashboard.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/environmental-social-governance/share-an-esg-dashboard.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Monitoring assessment data using Operational Sustainability Management dashboards, Configure, Operational Sustainability Management \(formerly Environmental, Social, and Governance\)] --- diff --git a/markdown/environmental-social-governance/socialsuite-import-log.md b/markdown/environmental-social-governance/socialsuite-import-log.md index adc49bafc66..5c3fbcc5706 100644 --- a/markdown/environmental-social-governance/socialsuite-import-log.md +++ b/markdown/environmental-social-governance/socialsuite-import-log.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/environmental-social-governance/socialsuite-import-log.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Operational Sustainability Management \(formerly ESG\) reference, Operational Sustainability Management \(formerly Environmental, Social, and Governance\)] --- diff --git a/markdown/environmental-social-governance/socialsuite-material-topic-fields.md b/markdown/environmental-social-governance/socialsuite-material-topic-fields.md index d54f8988153..0d47f8482ec 100644 --- a/markdown/environmental-social-governance/socialsuite-material-topic-fields.md +++ b/markdown/environmental-social-governance/socialsuite-material-topic-fields.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/environmental-social-governance/socialsuite-material-topic-fields.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Operational Sustainability Management \(formerly ESG\) reference, Operational Sustainability Management \(formerly Environmental, Social, and Governance\)] --- diff --git a/markdown/field-service-management/configure-popover-fields.md b/markdown/field-service-management/configure-popover-fields.md index fe2f29eb17b..dbbe23c8e6d 100644 --- a/markdown/field-service-management/configure-popover-fields.md +++ b/markdown/field-service-management/configure-popover-fields.md @@ -37,15 +37,15 @@ The system property sn\_fsm\_disp\_wrkspc.dispatcher\_workspace.task\_panel\_car 2. Choose from the following. -
+
Selection - + Action -
+
**Select __New__** @@ -55,7 +55,7 @@ Action 2. Select **Submit**. -
+
**Select an existing field** diff --git a/markdown/field-service-management/create-agent-calendar-event-config.md b/markdown/field-service-management/create-agent-calendar-event-config.md index 1a0683ec012..76f881f9da1 100644 --- a/markdown/field-service-management/create-agent-calendar-event-config.md +++ b/markdown/field-service-management/create-agent-calendar-event-config.md @@ -35,15 +35,15 @@ Role required: agent\_schedule\_admin 1. Navigate to **Agent Schedule** > **Event Configuration** and perform one of the following actions. -
+
Option - + Description -
+
**Create a configuration from an existing event configuration** @@ -54,7 +54,7 @@ Description A copy of the selected event type configuration is created. -
+
**Create a new event configuration** diff --git a/markdown/field-service-management/create-resource-filter.md b/markdown/field-service-management/create-resource-filter.md index 297bb9248e5..70bfc752f1a 100644 --- a/markdown/field-service-management/create-resource-filter.md +++ b/markdown/field-service-management/create-resource-filter.md @@ -40,15 +40,15 @@ When administrators create an advanced resource filter for dispatchers they show 7. Fill in the fields on the form. -
+
Field - + Description -
+
**Table** @@ -60,7 +60,7 @@ Select the view. The choices are:- agent\_filter\_config\_view - contractor\_filter\_config\_view -
+
**Filter** diff --git a/markdown/field-service-management/customer-experience-for-field-service-management/preview-sign-wo-csm-portal.md b/markdown/field-service-management/customer-experience-for-field-service-management/preview-sign-wo-csm-portal.md index 06e1c551dbe..fd3043c17f8 100644 --- a/markdown/field-service-management/customer-experience-for-field-service-management/preview-sign-wo-csm-portal.md +++ b/markdown/field-service-management/customer-experience-for-field-service-management/preview-sign-wo-csm-portal.md @@ -7,7 +7,7 @@ release: australia product: Customer Experience for Field Service Management classification: customer-experience-for-field-service-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Customer self service, Use, Field Service Management] --- diff --git a/markdown/field-service-management/customer-experience-for-field-service-management/track-agents-sms.md b/markdown/field-service-management/customer-experience-for-field-service-management/track-agents-sms.md index e14dae41f0b..90146390874 100644 --- a/markdown/field-service-management/customer-experience-for-field-service-management/track-agents-sms.md +++ b/markdown/field-service-management/customer-experience-for-field-service-management/track-agents-sms.md @@ -7,7 +7,7 @@ release: australia product: Customer Experience for Field Service Management classification: customer-experience-for-field-service-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Customer self service, Use, Field Service Management] --- diff --git a/markdown/field-service-management/field-service-integrations/configure-virtual-conference-fsm.md b/markdown/field-service-management/field-service-integrations/configure-virtual-conference-fsm.md index e25121969a3..3a498b2dcc1 100644 --- a/markdown/field-service-management/field-service-integrations/configure-virtual-conference-fsm.md +++ b/markdown/field-service-management/field-service-integrations/configure-virtual-conference-fsm.md @@ -28,15 +28,15 @@ This task provides general steps to set up the Field Service Management Virtual 1. Configure the conference call bridge. -
+
To - + Do this -
+
**Set up the Zoom meeting** @@ -54,7 +54,7 @@ The conference call details of the Zoom meetings are stored in the Notify Confer For more information, see [Configure a provider in Notify](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/configure-providers-for-provider-selectors.md). -
+
**Set up the Microsoft Teams meeting** diff --git a/markdown/field-service-management/field-service-manager-workforce/add-event-to-calendar-wfo-fsm.md b/markdown/field-service-management/field-service-manager-workforce/add-event-to-calendar-wfo-fsm.md index 3453094a5bb..25ffa2cddbf 100644 --- a/markdown/field-service-management/field-service-manager-workforce/add-event-to-calendar-wfo-fsm.md +++ b/markdown/field-service-management/field-service-manager-workforce/add-event-to-calendar-wfo-fsm.md @@ -36,15 +36,15 @@ You can create custom event types and add or remove fields. For more information 5. Create an event. -
+
To - + Do this -
+
**Create a meeting, training, or time-off request.** @@ -69,7 +69,7 @@ In the **Attendees** field, start typing the name of each of the attendees for t 6. In the **Description** field, enter a description for the meeting. -
+
**Create a work shift** diff --git a/markdown/field-service-management/field-service-manager-workforce/asses-completed-task-quality-wfo-fsm.md b/markdown/field-service-management/field-service-manager-workforce/asses-completed-task-quality-wfo-fsm.md index 027ea55ccd1..9a9fa91fe24 100644 --- a/markdown/field-service-management/field-service-manager-workforce/asses-completed-task-quality-wfo-fsm.md +++ b/markdown/field-service-management/field-service-manager-workforce/asses-completed-task-quality-wfo-fsm.md @@ -42,15 +42,15 @@ The Coaching Overview screen displays the average quality of the tasks that were 3. Perform assessments. -
+
To - + Do this -
+
**Perform adhoc assessments** @@ -65,7 +65,7 @@ The assessment screen appears in the right panel. 4. Click the plus \(+\) icon. -
+
**Use assessments triggered by coaching opportunities** diff --git a/markdown/field-service-management/field-service-manager-workforce/assign-wot-crew-operations.md b/markdown/field-service-management/field-service-manager-workforce/assign-wot-crew-operations.md index 0f5adeef87f..378fc8378ab 100644 --- a/markdown/field-service-management/field-service-manager-workforce/assign-wot-crew-operations.md +++ b/markdown/field-service-management/field-service-manager-workforce/assign-wot-crew-operations.md @@ -53,15 +53,15 @@ Task assignment methods: 5. Assign the task either manually or through auto-assignment. -
+
Option - + Description -
+
**To assign a task manually** @@ -71,7 +71,7 @@ Description 2. Select **Update**. -
+
**To auto-assign a task** diff --git a/markdown/field-service-management/field-service-manager-workforce/change-an-agent-s-location.md b/markdown/field-service-management/field-service-manager-workforce/change-an-agent-s-location.md index 857019213ab..570c3965f5a 100644 --- a/markdown/field-service-management/field-service-manager-workforce/change-an-agent-s-location.md +++ b/markdown/field-service-management/field-service-manager-workforce/change-an-agent-s-location.md @@ -30,15 +30,15 @@ You can move the map marker icons from the current location to the new location 2. Edit location for marker overlay data items. -
+
To - + Do the following -
+
**Edit location of a single icon map marker** @@ -55,7 +55,7 @@ You can move the map marker icon from the current location to the new location o - Drag and drop the map marker to the desired location or enter the address manually in the **New Location** field. -
+
**Edit location of all items in a co-located marker data item** diff --git a/markdown/field-service-management/field-service-manager-workforce/manage-skills-wfo-fsm.md b/markdown/field-service-management/field-service-manager-workforce/manage-skills-wfo-fsm.md index 98eb32c491c..b72e9e79feb 100644 --- a/markdown/field-service-management/field-service-manager-workforce/manage-skills-wfo-fsm.md +++ b/markdown/field-service-management/field-service-manager-workforce/manage-skills-wfo-fsm.md @@ -40,15 +40,15 @@ You can view skills for all users grouped by assignment group and the overall sk 4. Add a skill or skill level. -
+
To - + Do this -
+
**Add a skill** @@ -59,7 +59,7 @@ Do this 3. Click **OK**. The skill gets automatically added to the agent. -
+
**Update a skill level** diff --git a/markdown/field-service-management/field-service-manager-workforce/set-agent-schedule-preferences.md b/markdown/field-service-management/field-service-manager-workforce/set-agent-schedule-preferences.md index f5aca763dcc..1f4b2a13f3a 100644 --- a/markdown/field-service-management/field-service-manager-workforce/set-agent-schedule-preferences.md +++ b/markdown/field-service-management/field-service-manager-workforce/set-agent-schedule-preferences.md @@ -34,15 +34,15 @@ Role required: wm\_dispatcher, wm\_manager, wm\_admin, or admin 4. To add or update user records, do one of the following. -
+
Option - + Description -
+
**Add a new record for this user** @@ -55,7 +55,7 @@ Description 5. Click **Submit**. -
+
**Updated an existing record** diff --git a/markdown/field-service-management/field-service-manager-workforce/skills-overview-wfo-fsm.md b/markdown/field-service-management/field-service-manager-workforce/skills-overview-wfo-fsm.md index 405acddfa1a..1d80624ab1a 100644 --- a/markdown/field-service-management/field-service-manager-workforce/skills-overview-wfo-fsm.md +++ b/markdown/field-service-management/field-service-manager-workforce/skills-overview-wfo-fsm.md @@ -222,15 +222,15 @@ You can access Skills Overview from Manager Workspace using the Teams or Shift S 2. Access Skills Overview from either the Teams application or the Shift Scheduling application. -
+
Application - + Actions -
+
**Teams** @@ -242,7 +242,7 @@ Actions 4. Select a skill from the Skill list. -
+
**Shift Scheduling** diff --git a/markdown/field-service-management/field-service-manager-workforce/use-agent-calendar.md b/markdown/field-service-management/field-service-manager-workforce/use-agent-calendar.md index d4b0bded72f..2f2b9a2937b 100644 --- a/markdown/field-service-management/field-service-manager-workforce/use-agent-calendar.md +++ b/markdown/field-service-management/field-service-manager-workforce/use-agent-calendar.md @@ -228,7 +228,7 @@ Role required: agent\_schedule\_user - **Field Service** > **Agent** > **My Schedule** 2. Use one of the following methods to move an event. -
+
**Click an event and drag it to a new day or time** @@ -236,7 +236,7 @@ Role required: agent\_schedule\_user The **When** and **To** fields in the event record are updated with the new information. -
+
**Double-click an event to open the event record** diff --git a/markdown/field-service-management/field-service-manager-workforce/view-territory-details-in-csp.md b/markdown/field-service-management/field-service-manager-workforce/view-territory-details-in-csp.md index c57f7423bf1..16379696b06 100644 --- a/markdown/field-service-management/field-service-manager-workforce/view-territory-details-in-csp.md +++ b/markdown/field-service-management/field-service-manager-workforce/view-territory-details-in-csp.md @@ -40,15 +40,15 @@ Territory Key Performance Indicators \(KPIs\) offer valuable insights into the p 3. View details in the contextual side panel. -
+
To view - + Do the following -
+
**Map overlay data items** @@ -58,7 +58,7 @@ Do the following - You can customize the display using the Settings icon \(\[Omitted image "IconPersonalizeList.png"\] Alt text: Settings icon\). -
+
**Territory** diff --git a/markdown/field-service-management/field-service-manager-workforce/view-territory-summary-in-capacity-console.md b/markdown/field-service-management/field-service-manager-workforce/view-territory-summary-in-capacity-console.md index 3edd6010690..29b1d1771d5 100644 --- a/markdown/field-service-management/field-service-manager-workforce/view-territory-summary-in-capacity-console.md +++ b/markdown/field-service-management/field-service-manager-workforce/view-territory-summary-in-capacity-console.md @@ -30,15 +30,15 @@ When you select an event in the calendar or a specific data row, the contextual 2. View territory or demand channel summary. -
+
To - + Do this -
+
**View territory summary grouping by territory** @@ -52,7 +52,7 @@ Do this 3. Select an event in the calendar to view the territory summary in the CSP. -
+
**View territory summary grouping by demand channel** @@ -62,7 +62,7 @@ Do this 2. Select an event under the demand channel associated with the selected territory. -
+
**View each demand channel details by territory** diff --git a/markdown/field-service-management/field-service-scheduling/add-equipment-to-a-planned-crew.md b/markdown/field-service-management/field-service-scheduling/add-equipment-to-a-planned-crew.md index 9eab8c0f23c..ddbaf9c3269 100644 --- a/markdown/field-service-management/field-service-scheduling/add-equipment-to-a-planned-crew.md +++ b/markdown/field-service-management/field-service-scheduling/add-equipment-to-a-planned-crew.md @@ -69,15 +69,15 @@ Role required: wm\_ admin, wm\_dispatcher 3. Use either the dispatcher calendar or the dispatcher calendar sidebar to add equipment to a crew. -
+
Method - + Action -
+
**Dispatcher calendar** @@ -88,7 +88,7 @@ Action 3. Select a crew to add the equipment to. -
+
**Dispatcher calendar sidebar** diff --git a/markdown/field-service-management/field-service-scheduling/assign-multi-day-task.md b/markdown/field-service-management/field-service-scheduling/assign-multi-day-task.md index 64bd7d8ff7f..78bac6d9b59 100644 --- a/markdown/field-service-management/field-service-scheduling/assign-multi-day-task.md +++ b/markdown/field-service-management/field-service-scheduling/assign-multi-day-task.md @@ -40,15 +40,15 @@ This procedure explains how you can assign a multi-day task to an agent using Se 4. Assign the task. -
+
Option - + Description -
+
**To assign a task manually** @@ -58,7 +58,7 @@ Description 2. Click **Update**. -
+
**To auto-assign a task** diff --git a/markdown/field-service-management/field-service-scheduling/assign-wot-to-crew.md b/markdown/field-service-management/field-service-scheduling/assign-wot-to-crew.md index 933910bea16..c2a90a7a595 100644 --- a/markdown/field-service-management/field-service-scheduling/assign-wot-to-crew.md +++ b/markdown/field-service-management/field-service-scheduling/assign-wot-to-crew.md @@ -69,15 +69,15 @@ When scheduling tasks for multiple days: 6. Assign the crew task. -
+
Option - + Description -
+
**To assign a task manually** @@ -88,7 +88,7 @@ Description 3. Select **Save**. -
+
**To manually assign a task from the task panel** @@ -100,7 +100,7 @@ Description 4. Select **Save**. -
+
**To auto-assign the task to a crew from the task panel** @@ -111,7 +111,7 @@ Description 3. Select **Confirm**. -
+
**To auto-assign the task to a crew from the task record** @@ -122,7 +122,7 @@ Description 3. Select **Confirm**. -
+
**To auto-assign the task to a crew from a list** @@ -134,7 +134,7 @@ Description 4. Select **Confirm**. -
+
**To manually assign a task from the contextual side panel** @@ -147,7 +147,7 @@ Description 5. Select **Save**. -
+
**To auto-assign the task to a crew from the contextual side panel** diff --git a/markdown/field-service-management/field-service-scheduling/c_DispatchWorkOrderTasks.md b/markdown/field-service-management/field-service-scheduling/c_DispatchWorkOrderTasks.md index 0217997d32f..944a266fb35 100644 --- a/markdown/field-service-management/field-service-scheduling/c_DispatchWorkOrderTasks.md +++ b/markdown/field-service-management/field-service-scheduling/c_DispatchWorkOrderTasks.md @@ -44,15 +44,15 @@ Role required: wm\_dispatcher, wm\_initiator\_qualifier\_dispatcher, or wm\_admi 3. Assign task to an agent or a crew. -
+
Option - + Description -
+
**If Territory Planning is not enabled** @@ -65,7 +65,7 @@ Description A warning message appears if the assigned task is outside the radius between the task location and the agent's location. -
+
**If Territory Planning is enabled** diff --git a/markdown/field-service-management/field-service-scheduling/dynamic-sched-confirm-assignment.md b/markdown/field-service-management/field-service-scheduling/dynamic-sched-confirm-assignment.md index c49fce8b2fb..9d641d82938 100644 --- a/markdown/field-service-management/field-service-scheduling/dynamic-sched-confirm-assignment.md +++ b/markdown/field-service-management/field-service-scheduling/dynamic-sched-confirm-assignment.md @@ -7,7 +7,7 @@ release: australia product: Field Service Scheduling classification: field-service-scheduling topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Choose tasks to run, Assigning tasks using Dynamic Scheduling, Scheduling and dispatching, Use, Field Service Management] --- diff --git a/markdown/field-service-management/field-service-scheduling/edit-delete-event.md b/markdown/field-service-management/field-service-scheduling/edit-delete-event.md index 59bf6545ca3..d8e0296e814 100644 --- a/markdown/field-service-management/field-service-scheduling/edit-delete-event.md +++ b/markdown/field-service-management/field-service-scheduling/edit-delete-event.md @@ -28,15 +28,15 @@ Role required: wm\_dispatcher 3. Edit or delete the event. -
+
Option - + Actions -
+
**Edit the event** @@ -48,7 +48,7 @@ Actions 4. Select **Save**. -
+
**Delete the event** diff --git a/markdown/field-service-management/field-service-scheduling/enable-assignment-debug-log.md b/markdown/field-service-management/field-service-scheduling/enable-assignment-debug-log.md index 9ffbc816aa2..0633fa4d605 100644 --- a/markdown/field-service-management/field-service-scheduling/enable-assignment-debug-log.md +++ b/markdown/field-service-management/field-service-scheduling/enable-assignment-debug-log.md @@ -7,7 +7,7 @@ release: australia product: Field Service Scheduling classification: field-service-scheduling topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Assigning tasks using Dynamic Scheduling, Scheduling and dispatching, Use, Field Service Management] --- diff --git a/markdown/field-service-management/field-service-scheduling/intraday-notice-recipient.md b/markdown/field-service-management/field-service-scheduling/intraday-notice-recipient.md index 721ab63c332..9c34593af94 100644 --- a/markdown/field-service-management/field-service-scheduling/intraday-notice-recipient.md +++ b/markdown/field-service-management/field-service-scheduling/intraday-notice-recipient.md @@ -32,15 +32,15 @@ Role required: admin 5. Select the Data Pill Picker icon \[Omitted image "data-pill-pick.png"\] Alt text: data pill picker for the field you want to change the recipients of intraday schedule automation notifications. -
+
Action input - + Description -
+
**Recipient user field** @@ -48,7 +48,7 @@ Description Determine the recipient of the notification by choosing a sys\_user field. -
+
**Recipient group fields** @@ -56,7 +56,7 @@ Determine the recipient of the notification by choosing a sys\_user field. Choose a different group to receive notifications. -
+
**Scripted recipients** diff --git a/markdown/field-service-management/field-service-scheduling/manage-work-order-tasks-dw.md b/markdown/field-service-management/field-service-scheduling/manage-work-order-tasks-dw.md index d48c1a77b48..eb8e8f67105 100644 --- a/markdown/field-service-management/field-service-scheduling/manage-work-order-tasks-dw.md +++ b/markdown/field-service-management/field-service-scheduling/manage-work-order-tasks-dw.md @@ -61,15 +61,15 @@ If an agent is part of more than one assignment group or territory, then dispatc 3. Assign the work order task to agents. -
+
To - + Do this -
+
**Assign a task manually from the task panel** @@ -80,7 +80,7 @@ Do this 3. Select **Save**. -
+
**Assign a task manually from the contextual side panel** @@ -93,7 +93,7 @@ Do this 5. Select **Save**. -
+
**Assign a task manually from the map** @@ -105,7 +105,7 @@ Do this 4. Select **Save**. -
+
**Auto-assign a task from the task panel** @@ -116,7 +116,7 @@ Do this 3. Select **Confirm**. -
+
**Auto-assign a task from the contextual side panel** @@ -128,7 +128,7 @@ Do this 4. Select **Confirm**. -
+
**Auto-assign from the task record** @@ -139,7 +139,7 @@ Do this 3. Select **Confirm**. -
+
**Auto-assign a task from a list** @@ -151,7 +151,7 @@ Do this 4. Select **Confirm**. -
+
**Auto-assign a task from the map** diff --git a/markdown/field-service-management/field-service-scheduling/map-overlay-dispatcher.md b/markdown/field-service-management/field-service-scheduling/map-overlay-dispatcher.md index c72c3be5a76..6d8c7e8fa7a 100644 --- a/markdown/field-service-management/field-service-scheduling/map-overlay-dispatcher.md +++ b/markdown/field-service-management/field-service-scheduling/map-overlay-dispatcher.md @@ -30,15 +30,15 @@ Role required: wm\_dispatcher 4. Choose from the following options. -
+
Option - + Result -
+
**Traffic** @@ -46,7 +46,7 @@ Result Displays real‑time traffic conditions on the map. -
+
**Agent markers** @@ -54,7 +54,7 @@ Displays real‑time traffic conditions on the map. Displays agent locations on the map. -
+
**Task markers** @@ -62,7 +62,7 @@ Displays agent locations on the map. Displays task locations on the map. -
+
**Event markers** diff --git a/markdown/field-service-management/field-service-scheduling/respond-request-fsm-mktplc.md b/markdown/field-service-management/field-service-scheduling/respond-request-fsm-mktplc.md index 50af27d7d9f..13d4acac625 100644 --- a/markdown/field-service-management/field-service-scheduling/respond-request-fsm-mktplc.md +++ b/markdown/field-service-management/field-service-scheduling/respond-request-fsm-mktplc.md @@ -32,7 +32,7 @@ Fulfilling requests on Field Service Marketplace is only available via the Mobil **Note:** Selection options vary depending on the requestor's configuration. -
+
**Respond** @@ -40,7 +40,7 @@ Fulfilling requests on Field Service Marketplace is only available via the Mobil Enables you to respond with time estimates, cost estimates, or other notes and comments. The requestor may award the task to you. -
+
**Accept** @@ -48,7 +48,7 @@ Enables you to respond with time estimates, cost estimates, or other notes and c Accepts the request. The requestor may award the task to you. -
+
**Decline** diff --git a/markdown/field-service-management/field-service-scheduling/scheduled-tasks-workspace.md b/markdown/field-service-management/field-service-scheduling/scheduled-tasks-workspace.md index d144c63e888..b5ba07d3a9c 100644 --- a/markdown/field-service-management/field-service-scheduling/scheduled-tasks-workspace.md +++ b/markdown/field-service-management/field-service-scheduling/scheduled-tasks-workspace.md @@ -28,15 +28,15 @@ Role required: wm\_dispatcher or wm\_crew\_moderator 3. Assign or update a scheduled task. -
+
Option - + Steps -
+
**Assign a scheduled task** @@ -48,7 +48,7 @@ Steps 4. Select **Save**. -
+
**Unassign a scheduled task** @@ -59,7 +59,7 @@ Steps 3. Move a scheduled task to the Pending dispatch state by selecting **Unassign task**. -
+
**Reschedule a scheduled task** @@ -70,7 +70,7 @@ Steps **Note:** This option appears only if the scheduled task starts beyond the 12-hour threshold. -
+
**Edit the duration of a scheduled task** @@ -81,7 +81,7 @@ Steps **Note:** The travel duration won’t be affected. -
+
**Remove time gaps between tasks** diff --git a/markdown/field-service-management/field-service-scheduling/search-agents-tasks.md b/markdown/field-service-management/field-service-scheduling/search-agents-tasks.md index d6d26396bc0..403af2c26ad 100644 --- a/markdown/field-service-management/field-service-scheduling/search-agents-tasks.md +++ b/markdown/field-service-management/field-service-scheduling/search-agents-tasks.md @@ -28,15 +28,15 @@ Role required: wm\_dispatcher 3. Search for field service agents or skills. -
+
Search criteria - + Description -
+
**Agent name** @@ -44,7 +44,7 @@ Description Type an agent name in the **Search resources** field and select the Search \(\[Omitted image "search\_icon.png"\] Alt text: Search.\) icon. -
+
**Rank Resources** @@ -54,7 +54,7 @@ Rank resources by level of importance.1. Select the Rank Resources \[Omitted im 2. Select a sort option to view the agents who meet the specific attributes and are available: **Default**, **Distance**, **Skills**, **Parts**, **Auto Assign Rules**. For more information, see [Activate dynamic scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/field-service-scheduling/activate-dynamic-scheduling-plugin.md). -
+
**Date** diff --git a/markdown/field-service-management/field-service-scheduling/select-tasks-for-bulk-assignment.md b/markdown/field-service-management/field-service-scheduling/select-tasks-for-bulk-assignment.md index 6346379ad96..9809cc1c8a7 100644 --- a/markdown/field-service-management/field-service-scheduling/select-tasks-for-bulk-assignment.md +++ b/markdown/field-service-management/field-service-scheduling/select-tasks-for-bulk-assignment.md @@ -7,7 +7,7 @@ release: australia product: Field Service Scheduling classification: field-service-scheduling topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Assigning tasks using Dynamic Scheduling, Scheduling and dispatching, Use, Field Service Management] --- diff --git a/markdown/field-service-management/field-service-scheduling/unbundle-work-order-task.md b/markdown/field-service-management/field-service-scheduling/unbundle-work-order-task.md index 79aa2225b2e..72192335b7f 100644 --- a/markdown/field-service-management/field-service-scheduling/unbundle-work-order-task.md +++ b/markdown/field-service-management/field-service-scheduling/unbundle-work-order-task.md @@ -32,15 +32,15 @@ When you unbundle a work order task bundle, the work order task bundle enters a 3. Select the bundle. -
+
Bundle - + Action -
+
**Single bundle** @@ -48,7 +48,7 @@ Action Select the bundle. -
+
**Multiple bundles** diff --git a/markdown/field-service-management/field-service-scheduling/view-and-assign-scheduled-tasks.md b/markdown/field-service-management/field-service-scheduling/view-and-assign-scheduled-tasks.md index 2fa84ffe962..7d0a6a72cd2 100644 --- a/markdown/field-service-management/field-service-scheduling/view-and-assign-scheduled-tasks.md +++ b/markdown/field-service-management/field-service-scheduling/view-and-assign-scheduled-tasks.md @@ -35,15 +35,15 @@ Role required: wm\_dispatcher, wm\_admin, and wm\_agent 1. You can view tasks in the Scheduled state in one of the following roles​. -
+
role - + steps -
+
**wm\_dispatcher** @@ -53,7 +53,7 @@ steps 2. View the list of scheduled tasks in the dispatcher group. -
+
**wm\_admin** @@ -63,7 +63,7 @@ steps 2. View the list of all scheduled tasks. -
+
**wm\_agent** diff --git a/markdown/field-service-management/index.md b/markdown/field-service-management/index.md index 945a4b62d37..1f8e50c0954 100644 --- a/markdown/field-service-management/index.md +++ b/markdown/field-service-management/index.md @@ -33,6 +33,7 @@ doc_type: toc - [Planned Work Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/planned-work-management.md) -- The Planned Work Management application works with Field Service Management to help organizations create and manage the planned work activities with recurring schedules at regular intervals. The planned work activities include, maintenance, inspections, audits or more. - [Field Service Marketplace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/fsm-marketplace.md) -- Field Service Marketplace optimizes contractor management, improves communication, and streamlines task allocation processes. - [Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/virtual-agent-fsm.md) -- ServiceNow Virtual Agent for Field Service Management enables field service agents to get quick answers to their work-related queries by interacting with a virtual agent through the Now Agent mobile application. + - [Quality Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/quality-management-fsm.md) -- Field Service Quality Management allows reviewers to check work order tasks before they are closed. - [Questionnaires in Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/questionnaires-in-field-service-management.md) -- Field Service Management supports questionnaires as a structured mechanism for collecting information from field service agents during the execution of work orders and work order tasks. Questionnaires can be used at any stage of a task—before work begins, while work is in progress, or as a condition for closing a task—and can be made mandatory to enforce compliance and completeness. - [Survey-based questionnaires](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/survey-based-questionnaires.md) -- Survey-based questionnaires are the foundational questionnaire type in Field Service Management. Administrators can create question sets using the Survey Designer tool and associate them with work order tasks. When the configured trigger conditions are met, the questionnaire becomes available to the assigned agent directly from the task form. - [Smart Assessment questionnaires](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/smart-assessment-questionnaire.md) -- Smart Assessment questionnaires enable Field Service technicians to capture accurate and task-critical information in a structured way during work execution. As part of completing work order tasks, Field Service technicians can be mandated to fill up questionnaires that record important details of the task. diff --git a/markdown/field-service-management/now-assist-for-field-service-management-fsm/configure-the-kb-generation-skill.md b/markdown/field-service-management/now-assist-for-field-service-management-fsm/configure-the-kb-generation-skill.md index 6f17804e58b..7eb344092b0 100644 --- a/markdown/field-service-management/now-assist-for-field-service-management-fsm/configure-the-kb-generation-skill.md +++ b/markdown/field-service-management/now-assist-for-field-service-management-fsm/configure-the-kb-generation-skill.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Field Service Management \(FSM\) classification: now-assist-for-field-service-management-fsm topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configure, Now Assist for FSM] --- diff --git a/markdown/field-service-management/now-assist-for-field-service-management-fsm/na-fsm-summarize-sidebar-platform.md b/markdown/field-service-management/now-assist-for-field-service-management-fsm/na-fsm-summarize-sidebar-platform.md index 7e86e93afa5..40eef25f099 100644 --- a/markdown/field-service-management/now-assist-for-field-service-management-fsm/na-fsm-summarize-sidebar-platform.md +++ b/markdown/field-service-management/now-assist-for-field-service-management-fsm/na-fsm-summarize-sidebar-platform.md @@ -64,15 +64,15 @@ You can do these actions using Sidebar summarization: 10. After summarizing the Sidebar discussion, you can add it to the work notes, and provide feedback about it. -
+
Option - + Procedure -
+
**Save the summary information by adding it to the work notes** @@ -83,7 +83,7 @@ Procedure 3. Select **Save to Work notes**. -
+
**Provide feedback for the summary** diff --git a/markdown/field-service-management/planned_work_management_sys_properties.md b/markdown/field-service-management/planned_work_management_sys_properties.md index 7405dff1a85..8f839a69c81 100644 --- a/markdown/field-service-management/planned_work_management_sys_properties.md +++ b/markdown/field-service-management/planned_work_management_sys_properties.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/field-service-management/planned\_work\_management\_sys\_properties.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Planned Work Management components, Components installed with additional plugins, Reference, Field Service Management] --- diff --git a/markdown/field-service-management/quality-management-fsm.md b/markdown/field-service-management/quality-management-fsm.md new file mode 100644 index 00000000000..6866e40dabd --- /dev/null +++ b/markdown/field-service-management/quality-management-fsm.md @@ -0,0 +1,35 @@ +--- +title: Field Service Quality Management +description: Field Service Quality Management allows reviewers to check work order tasks before they are closed. +locale: en-US +canonical_url: https://www.servicenow.com/docs/r/field-service-management/quality-management-fsm.html +release: australia +topic_type: concept +last_updated: "2026-03-12" +reading_time_minutes: 1 +breadcrumb: [Explore, Field Service Management] +--- + +# Field Service Quality Management + +Field Service Quality Management allows reviewers to check work order tasks before they are closed. + +## Field Service Quality Management overview + +The Field Service Quality Management feature helps you manage work orders efficiently and effectively. With this feature, field technicians can close work orders, and reviewers can review the quality and data from the job before it’s completed. This helps ensure that work is completed to a high standard. + +Reviewers can check soft-closed work orders and audit the quality and data of the job before final completion. The reviewer can send the work order task back to the technician, so the technician can provide the requested information. This way, any necessary feedback or adjustments can be made before the work order is officially closed. + +Overall, the Field Service Quality Management feature streamlines the process of closing work orders and ensures that work is completed to a high standard with effective communication and reporting. + +**Related topics** + + +[Configuring Field Service Quality Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/work-order-management/config-quality-mgmt.md) + +[Review a task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/work-order-management/review-send-task-back.md) + +[Respond to a reviewed work order task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/work-order-management/close-wo-wot-mobile.md) + +[Field Service Quality Management components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/quality-mgmt-components.md) + diff --git a/markdown/field-service-management/work-order-management/accept-reject-part-request-mobile.md b/markdown/field-service-management/work-order-management/accept-reject-part-request-mobile.md index 7649e75b2fe..bd87fe07182 100644 --- a/markdown/field-service-management/work-order-management/accept-reject-part-request-mobile.md +++ b/markdown/field-service-management/work-order-management/accept-reject-part-request-mobile.md @@ -38,15 +38,15 @@ Role required: wm\_agent 3. Check the part availability in your personal stockroom and determine whether you want to accept or reject the part request. -
+
Part availability - + Action -
+
**The part is not available** @@ -54,7 +54,7 @@ Action Tap **Reject**. -
+
**You cannot transfer the part because you have an insufficient quantity or need the part yourself** @@ -62,7 +62,7 @@ Tap **Reject**. Tap **Reject**. -
+
**The part is available to fulfill the request** diff --git a/markdown/field-service-management/work-order-management/accept-reject-task-on-mobile.md b/markdown/field-service-management/work-order-management/accept-reject-task-on-mobile.md index 561aee644f5..a033b5369a8 100644 --- a/markdown/field-service-management/work-order-management/accept-reject-task-on-mobile.md +++ b/markdown/field-service-management/work-order-management/accept-reject-task-on-mobile.md @@ -32,15 +32,15 @@ Unlike other work order tasks, the task card for a work order task related to a 3. Perform one of the following actions. -
+
Option - + Details -
+
**Accept a task** @@ -55,7 +55,7 @@ Do one of the following: - Tap **Accept**. When you accept a task, the work order task state changes to **Accepted**. -
+
**Reject a task** diff --git a/markdown/field-service-management/work-order-management/accept-reject-wot-push-notification.md b/markdown/field-service-management/work-order-management/accept-reject-wot-push-notification.md index c842cf47360..dd165433976 100644 --- a/markdown/field-service-management/work-order-management/accept-reject-wot-push-notification.md +++ b/markdown/field-service-management/work-order-management/accept-reject-wot-push-notification.md @@ -28,15 +28,15 @@ Role required: wm\_agent 3. Process the request. -
+
To - + Do this -
+
**Accept working on the work order task notification** @@ -44,7 +44,7 @@ Do this Click **Accept** -
+
**Reject the task notification** diff --git a/markdown/field-service-management/work-order-management/access-information-you-need-mobile.md b/markdown/field-service-management/work-order-management/access-information-you-need-mobile.md index 6f9220a685b..b9ceda839c9 100644 --- a/markdown/field-service-management/work-order-management/access-information-you-need-mobile.md +++ b/markdown/field-service-management/work-order-management/access-information-you-need-mobile.md @@ -30,15 +30,15 @@ Role required: wm\_agent or wm\_dispatcher 2. View or search for the knowledge article. -
+
To - + Do this -
+
**View knowledge articles for a work order task assigned to you** @@ -50,7 +50,7 @@ Do this 4. Tap the More actions \(\[Omitted image "OverflowIcon.png"\] Alt text: More actions icon\) icon and then select **View Knowledge**. The application uses the task short description to search all knowledge bases and returns articles based on that search. -
+
**Search knowledge articles** @@ -93,15 +93,15 @@ Role required: wm\_agent or wm\_dispatcher 4. Connect with a team member. -
+
To - + Do this -
+
**Place a call** @@ -112,7 +112,7 @@ Do one of the following:- Tap the **Phone** icon and tap **Dial number**to imm - Open the member profile, tap the mobile number, and select **Dial number**. -
+
**Send a text message** @@ -125,7 +125,7 @@ Tap the **Phone** icon and tap **Send SMS** to send a text message to the team m 3. Select **Send SMS** and send your message through one of the available messaging options. -
+
**View the member's location on the map** @@ -200,15 +200,15 @@ You can provide feedback on a knowledge article in either online or offline mode 3. Provide feedback for the article by marking it as helpful or not helpful, rating it, or leaving a comment. -
+
To - + Do this -
+
**Mark an article as helpful or unhelpful** @@ -216,7 +216,7 @@ Do this Tap the helpful icon \(\[Omitted image "KnowledgeHelpful.png"\] Alt text: Helpful icon.\) or the not helpful icon \(\[Omitted image "KnowledgeNotHelpful.png"\] Alt text: Not helpful icon.\). -
+
**Rate the article** @@ -224,7 +224,7 @@ Tap the helpful icon \(\[Omitted image "KnowledgeHelpful.png"\] Alt text: Helpfu Tap the star icons displayed on the article to indicate its effectiveness on a scale of 1 to 5. -
+
**Enter your comment \[available only in online mode\]** @@ -234,7 +234,7 @@ Tap the star icons displayed on the article to indicate its effectiveness on a s 2. Enter the comment and click **Submit**. -
+
**View all comments and replies posted for the article \[available only in online mode\]** @@ -244,7 +244,7 @@ Tap the star icons displayed on the article to indicate its effectiveness on a s 2. Scroll down to see the comments. -
+
**Like a comment on the article \[available only in online mode\]** @@ -254,7 +254,7 @@ Tap the star icons displayed on the article to indicate its effectiveness on a s 2. Underneath a comment, tap the like icon \(\[Omitted image "like-comment-now-mobile.png"\] Alt text: Like icon.\). -
+
**Reply to a comment on the article \[available only in online mode\]** diff --git a/markdown/field-service-management/work-order-management/cancel-so-planning-calendar.md b/markdown/field-service-management/work-order-management/cancel-so-planning-calendar.md index 66715c6d34b..e606ae3c70b 100644 --- a/markdown/field-service-management/work-order-management/cancel-so-planning-calendar.md +++ b/markdown/field-service-management/work-order-management/cancel-so-planning-calendar.md @@ -40,15 +40,15 @@ Role required: sn\_fsm\_planned\_wm.planned\_work\_admin 7. Cancel the event. -
+
Action - + Steps -
+
**Cancel the schedule occurrence** @@ -56,7 +56,7 @@ Steps On the calendar, right-click the schedule occurrence event that you want to cancel, and then select **Cancel schedule occurrence**. -
+
**Cancel work order for the schedule occurrence** @@ -64,7 +64,7 @@ On the calendar, right-click the schedule occurrence event that you want to canc On the calendar, right-click the schedule occurrence event, and then select **Cancel work orders**. -
+
**Cancel work order** diff --git a/markdown/field-service-management/work-order-management/close-wo-wot-mobile.md b/markdown/field-service-management/work-order-management/close-wo-wot-mobile.md index 9878fd85bbe..4428a1c46c9 100644 --- a/markdown/field-service-management/work-order-management/close-wo-wot-mobile.md +++ b/markdown/field-service-management/work-order-management/close-wo-wot-mobile.md @@ -38,15 +38,15 @@ Role required: wm\_agent 5. Either close the task after work is complete or close it with a follow-on task pending. -
+
To - + Do this -
+
**Close a work order task after work has been completed** @@ -59,7 +59,7 @@ Do this 5. Automatically create and route a new work order task when the current task is closed as complete by turning on the **Has follow-on task** option. **Note:** Your **Work agent status** is automatically updated as On Shift to indicate that you are available to work on another task. -
+
**Close a work order task as incomplete** @@ -209,15 +209,15 @@ Role required: admin 5. Do one of the following to enable the **Sign and Confirm** button. -
+
To - + Complete these steps -
+
**Enable the Sign and confirm option to display when you swipe a work order from a list** @@ -228,7 +228,7 @@ Complete these steps 3. Select the **Button Instances belonging to Master Item** tab. -
+
**Enable the Sign and confirm option to display when you open a work order form** diff --git a/markdown/field-service-management/work-order-management/create-opportunity.md b/markdown/field-service-management/work-order-management/create-opportunity.md index fa02d4c3e9e..ce56ea4d96d 100644 --- a/markdown/field-service-management/work-order-management/create-opportunity.md +++ b/markdown/field-service-management/work-order-management/create-opportunity.md @@ -31,15 +31,15 @@ Role required: wm\_technician\_sales\_write 2. Create a sales opportunity. -
+
From - + Do this -
+
**My Work** @@ -51,7 +51,7 @@ Do this 4. Tap **Create opportunity**. -
+
**My Work** @@ -62,7 +62,7 @@ Do this 3. In the **Related** tab, tap **Create opportunity**. -
+
**Sales** diff --git a/markdown/field-service-management/work-order-management/create-planned-work-records.md b/markdown/field-service-management/work-order-management/create-planned-work-records.md index 163400553fc..4ce0ac44802 100644 --- a/markdown/field-service-management/work-order-management/create-planned-work-records.md +++ b/markdown/field-service-management/work-order-management/create-planned-work-records.md @@ -36,15 +36,15 @@ You can also create planned work records through the Planned Work Management Wor 2. Create planned work records. -
+
To - + Do this -
+
**Create planned work records for all the schedules defined for matching records** @@ -54,7 +54,7 @@ Do this 2. In the related links section, select **Associate plan with filtered records**. -
+
**Create planned work records for an individual schedule defined for matching records** diff --git a/markdown/field-service-management/work-order-management/create-timecard-fsm-mobile.md b/markdown/field-service-management/work-order-management/create-timecard-fsm-mobile.md index 063f2613e29..609075d5bb2 100644 --- a/markdown/field-service-management/work-order-management/create-timecard-fsm-mobile.md +++ b/markdown/field-service-management/work-order-management/create-timecard-fsm-mobile.md @@ -30,15 +30,15 @@ Role required: wm\_agent 4. Add task-related or non-task related time cards. -
+
Time card type - + Action -
+
**Copy from previous time sheet** @@ -46,7 +46,7 @@ Action Tap **Copy** from a previous time sheet. -
+
**Add assigned task** @@ -57,7 +57,7 @@ Tap **Copy** from a previous time sheet. 3. Tap **Add**. -
+
**Add unassigned task** @@ -67,7 +67,7 @@ Tap **Copy** from a previous time sheet. 2. Tap **Add**. -
+
**Add from category** diff --git a/markdown/field-service-management/work-order-management/create-transfer-order-line-task.md b/markdown/field-service-management/work-order-management/create-transfer-order-line-task.md index ed842337ade..e2365b086e6 100644 --- a/markdown/field-service-management/work-order-management/create-transfer-order-line-task.md +++ b/markdown/field-service-management/work-order-management/create-transfer-order-line-task.md @@ -48,15 +48,15 @@ Closing a transfer order line completes the task, moves the transfer order line - The short description text for the transfer order line task for drop off is "Receive" and the state is Open. 6. Drop off or prepare for shipment. -
+
To - + Do this -
+
**Prepare for shipment** @@ -98,7 +98,7 @@ This task has the short description text "Deliver" and the state Open. This task automatically moves to the Closed Complete state. -
+
**Drop off** diff --git a/markdown/field-service-management/work-order-management/create-wot-asset-contrator-mob.md b/markdown/field-service-management/work-order-management/create-wot-asset-contrator-mob.md index 960aa91319f..9d01713d627 100644 --- a/markdown/field-service-management/work-order-management/create-wot-asset-contrator-mob.md +++ b/markdown/field-service-management/work-order-management/create-wot-asset-contrator-mob.md @@ -32,7 +32,7 @@ Role required: wm\_ext\_agent or wm\_ext\_manager - Enter the asset code in **Asset Tag**. 4. Tap the asset record and do one of the following actions. -
+
**To create a work order for this asset** diff --git a/markdown/field-service-management/work-order-management/create_wo_schedule_occurrence.md b/markdown/field-service-management/work-order-management/create_wo_schedule_occurrence.md index 2886a1a159d..6542e9e187b 100644 --- a/markdown/field-service-management/work-order-management/create_wo_schedule_occurrence.md +++ b/markdown/field-service-management/work-order-management/create_wo_schedule_occurrence.md @@ -7,7 +7,7 @@ release: australia product: Work Order Management classification: work-order-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Generate work orders, Configure work plans, Planned Work Management, Set up work orders and tasks, Configure, Field Service Management] --- diff --git a/markdown/field-service-management/work-order-management/delete-edit-event-manager.md b/markdown/field-service-management/work-order-management/delete-edit-event-manager.md index e5a55c17fbd..db4e0686f9d 100644 --- a/markdown/field-service-management/work-order-management/delete-edit-event-manager.md +++ b/markdown/field-service-management/work-order-management/delete-edit-event-manager.md @@ -34,15 +34,15 @@ Role required: wm\_manager, sn\_fsm\_tp.fsm\_territory\_resource\_manager 6. Edit or delete the event. -
+
Selection - + Action -
+
**Delete** @@ -52,7 +52,7 @@ Action 2. Tap **Yes** to delete an event. -
+
**Edit** diff --git a/markdown/field-service-management/work-order-management/identify-defect-asset-mobile-app.md b/markdown/field-service-management/work-order-management/identify-defect-asset-mobile-app.md index d4cd5173a48..dc613d3c44d 100644 --- a/markdown/field-service-management/work-order-management/identify-defect-asset-mobile-app.md +++ b/markdown/field-service-management/work-order-management/identify-defect-asset-mobile-app.md @@ -32,15 +32,15 @@ Role required: wm\_agent or wm\_dispatcher 5. Do one of the following. -
+
To - + Do this -
+
**View all work orders related to this asset** @@ -52,7 +52,7 @@ Do this - To view all upcoming work orders, click **Upcoming Work Orders**. -
+
**Create a work order for this asset** diff --git a/markdown/field-service-management/work-order-management/manage-timesheet-fsm-mobile.md b/markdown/field-service-management/work-order-management/manage-timesheet-fsm-mobile.md index 4a4ec24bd32..be21f229173 100644 --- a/markdown/field-service-management/work-order-management/manage-timesheet-fsm-mobile.md +++ b/markdown/field-service-management/work-order-management/manage-timesheet-fsm-mobile.md @@ -30,15 +30,15 @@ Role required: wm\_agent 4. Manage your time cards. -
+
Action - + Steps -
+
**Submit time card** @@ -46,7 +46,7 @@ Steps Tap **Submit time card**.**Note:** This option is available only when hours are posted for a day against the task. -
+
**View a time card** @@ -54,7 +54,7 @@ Tap **Submit time card**.**Note:** This option is available only when hours are Tap **View time card** to view time card details such as task, hours, resource plan, and notes. -
+
**View time card notes** @@ -62,7 +62,7 @@ Tap **View time card** to view time card details such as task, hours, resource p Tap **Time card notes** to view the notes related to the time card. -
+
**Add time card notes** @@ -70,7 +70,7 @@ Tap **Time card notes** to view the notes related to the time card. Tap **Add new note** to add a new note. -
+
**Delete a time card** diff --git a/markdown/field-service-management/work-order-management/manage_schedule_occurrence.md b/markdown/field-service-management/work-order-management/manage_schedule_occurrence.md index d1bab04f2e8..280af8a7290 100644 --- a/markdown/field-service-management/work-order-management/manage_schedule_occurrence.md +++ b/markdown/field-service-management/work-order-management/manage_schedule_occurrence.md @@ -7,7 +7,7 @@ release: australia product: Work Order Management classification: work-order-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Plan calendar, Create a work order for the planned work, Manage work orders, Prepare work orders, Use, Field Service Management] --- diff --git a/markdown/field-service-management/work-order-management/mange-agents-mobile.md b/markdown/field-service-management/work-order-management/mange-agents-mobile.md index 024325e51d3..6b237e9e7e9 100644 --- a/markdown/field-service-management/work-order-management/mange-agents-mobile.md +++ b/markdown/field-service-management/work-order-management/mange-agents-mobile.md @@ -30,15 +30,15 @@ Role required: wm\_manager, sn\_fsm\_tp.fsm\_territory\_resource\_manager 4. Choose from the following. -
+
Selection - + Action -
+
**Contact** @@ -46,7 +46,7 @@ Action Displays a choice to call or message the agent. -
+
**View tasks** @@ -54,7 +54,7 @@ Displays a choice to call or message the agent. Shows the tasks that are assigned to the selected agent. -
+
**View schedule** @@ -62,7 +62,7 @@ Shows the tasks that are assigned to the selected agent. Shows the selected agent’s schedule. **Note:** Tap a different day at the top of your screen to see the agent’s schedule for a different day. -
+
**View profile** diff --git a/markdown/field-service-management/work-order-management/modify_so_pwm.md b/markdown/field-service-management/work-order-management/modify_so_pwm.md index 5a3d0652e2f..545fbbb6ab5 100644 --- a/markdown/field-service-management/work-order-management/modify_so_pwm.md +++ b/markdown/field-service-management/work-order-management/modify_so_pwm.md @@ -7,7 +7,7 @@ release: australia product: Work Order Management classification: work-order-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configure work plans, Planned Work Management, Set up work orders and tasks, Configure, Field Service Management] --- diff --git a/markdown/field-service-management/work-order-management/move-defective-assets-mobile-app.md b/markdown/field-service-management/work-order-management/move-defective-assets-mobile-app.md index c3179763dda..1eff642ed83 100644 --- a/markdown/field-service-management/work-order-management/move-defective-assets-mobile-app.md +++ b/markdown/field-service-management/work-order-management/move-defective-assets-mobile-app.md @@ -34,15 +34,15 @@ Role required: wm\_agent or wm\_dispatcher 5. Do one of the following to move the part to the stockroom where it needs to be returned. -
+
To - + Do this -
+
**Drop off** @@ -52,7 +52,7 @@ Do this 2. Swipe the part to the left and click **Add to drop-off list**. -
+
**View part details and then drop off** diff --git a/markdown/field-service-management/work-order-management/move-excess-assets-transfer-process.md b/markdown/field-service-management/work-order-management/move-excess-assets-transfer-process.md index a26ab2441f2..39a61172854 100644 --- a/markdown/field-service-management/work-order-management/move-excess-assets-transfer-process.md +++ b/markdown/field-service-management/work-order-management/move-excess-assets-transfer-process.md @@ -34,15 +34,15 @@ Role required: wm\_agent or wm\_dispatcher 5. Move the part to be returned to the stockroom by doing one of the following actions. -
+
Option - + Description -
+
**Drop off** @@ -53,7 +53,7 @@ Description 3. Select the quantity that you want to return. -
+
**View part details and then drop off** diff --git a/markdown/field-service-management/work-order-management/planning_calendar_pwm.md b/markdown/field-service-management/work-order-management/planning_calendar_pwm.md index f50cc7e5f00..9e6d5929751 100644 --- a/markdown/field-service-management/work-order-management/planning_calendar_pwm.md +++ b/markdown/field-service-management/work-order-management/planning_calendar_pwm.md @@ -7,7 +7,7 @@ release: australia product: Work Order Management classification: work-order-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Create a work order for the planned work, Manage work orders, Prepare work orders, Use, Field Service Management] --- diff --git a/markdown/field-service-management/work-order-management/request-inventory.md b/markdown/field-service-management/work-order-management/request-inventory.md index 0ff12aa1749..38c4035d3bf 100644 --- a/markdown/field-service-management/work-order-management/request-inventory.md +++ b/markdown/field-service-management/work-order-management/request-inventory.md @@ -50,15 +50,15 @@ You can create a part requirement with or without the context of a work order ta 2. Request and source parts. -
+
From - + Do this -
+
**My Work** @@ -72,7 +72,7 @@ Do this 6. Tap the More actions \(\[Omitted image "OverflowIcon.png"\] Alt text: More actions icon\) icon and then select **Create Part Requirement**. -
+
**Inventory** @@ -172,15 +172,15 @@ You can create part requests from **My work** and **Inventory** screens with the 2. Request parts with or without a work order task, or from your own requests or parts requirements lists. -
+
To request parts from - + Do this -
+
**Work order task** @@ -192,7 +192,7 @@ Do this 4. Tap **Create part request**. -
+
**Work order task with existing part requirements** @@ -205,7 +205,7 @@ Do this 5. Tap **Request parts**. **Note:** The **Request parts** option appears only when you have pending part requirements. Note that you can request parts without selecting a part requirement. -
+
**Missing work order task** @@ -215,7 +215,7 @@ Do this 2. Tap **Create part request**. -
+
**My requests** @@ -225,7 +225,7 @@ Do this 2. Tap **My requests** and then **Create part request**. -
+
**My part requirements** @@ -249,15 +249,15 @@ Do this 6. Add parts to the part request either directly or from a part requirement. -
+
To - + Do this -
+
**Add parts directly** @@ -271,7 +271,7 @@ Do this 6. \(Optional\) View available substitutes of the selected part model by selecting **Include substitute**. **Note:** To add multiple parts, repeat these steps. -
+
**Add from part requirements** diff --git a/markdown/field-service-management/work-order-management/source-part-mobile.md b/markdown/field-service-management/work-order-management/source-part-mobile.md index 5abf0e8416c..eccd2e35b6d 100644 --- a/markdown/field-service-management/work-order-management/source-part-mobile.md +++ b/markdown/field-service-management/work-order-management/source-part-mobile.md @@ -33,15 +33,15 @@ Transfer orders move necessary parts between stockrooms or to a location where a 2. View the transfer orders. -
+
To - + Do this -
+
**View transfer order lines for a part requirement** @@ -54,7 +54,7 @@ Do this 5. In the **Transfer order lines** section, tap **See all**. -
+
**View transfer order lines related to a work order task** @@ -68,7 +68,7 @@ Do this 6. In the **Transfer order lines** section, tap **See all**. -
+
**View transfer order lines for a part request** diff --git a/markdown/field-service-management/work-order-management/suppress_schedules_of_your_work_plans.md b/markdown/field-service-management/work-order-management/suppress_schedules_of_your_work_plans.md index 2dbde47f52b..7fd66f7bb7e 100644 --- a/markdown/field-service-management/work-order-management/suppress_schedules_of_your_work_plans.md +++ b/markdown/field-service-management/work-order-management/suppress_schedules_of_your_work_plans.md @@ -7,7 +7,7 @@ release: australia product: Work Order Management classification: work-order-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Configure work plans, Planned Work Management, Set up work orders and tasks, Configure, Field Service Management] --- diff --git a/markdown/field-service-management/work-order-management/t_AcceptOrRejectAWorkOrderTask.md b/markdown/field-service-management/work-order-management/t_AcceptOrRejectAWorkOrderTask.md index e9938c891fa..f585af7b8ce 100644 --- a/markdown/field-service-management/work-order-management/t_AcceptOrRejectAWorkOrderTask.md +++ b/markdown/field-service-management/work-order-management/t_AcceptOrRejectAWorkOrderTask.md @@ -34,15 +34,15 @@ The task must be in **Assigned** state for an agent to accept or reject the task 3. Accept or reject the task. -
+
To - + Do the following -
+
**Accept the task** @@ -50,7 +50,7 @@ Do the following Click **Accept**. The work order task moves to **Accepted** state. -
+
**Reject the task.** diff --git a/markdown/field-service-management/work-order-management/t_CreateAPartRequirement.md b/markdown/field-service-management/work-order-management/t_CreateAPartRequirement.md index b3aa99c2672..9ade170b544 100644 --- a/markdown/field-service-management/work-order-management/t_CreateAPartRequirement.md +++ b/markdown/field-service-management/work-order-management/t_CreateAPartRequirement.md @@ -38,7 +38,7 @@ You can create a part requirement to request a part with or without the context 4. Do one of the following. -
+
**Click __Source__.** @@ -46,7 +46,7 @@ You can create a part requirement to request a part with or without the context All tasks and part requirements are listed on the left. Point to any task or part requirement icon to obtain more information. Right-click a work order task and select **Create Part Requirement**. This method is useful if you are sourcing multiple parts for a work order task. -
+
**In the __Part Requirements__ related list, click __New__.** diff --git a/markdown/field-service-management/work-order-management/t_CreateAWorkOrder.md b/markdown/field-service-management/work-order-management/t_CreateAWorkOrder.md index f8842fb445c..8ce50d7b8a9 100644 --- a/markdown/field-service-management/work-order-management/t_CreateAWorkOrder.md +++ b/markdown/field-service-management/work-order-management/t_CreateAWorkOrder.md @@ -36,15 +36,15 @@ Ensure to install the following plugins 1. Create the work order. -
+
Option - + Steps -
+
**Create a new work order** @@ -58,7 +58,7 @@ Optionally, you can click the search knowledge icon \(\[Omitted image "SearchKno 3. Click **Submit**. -
+
**Create a work order from an incident, problem, change, project task, or another work order.** diff --git a/markdown/field-service-management/work-order-management/t_UseTheFilter.md b/markdown/field-service-management/work-order-management/t_UseTheFilter.md index 3ef2a575d59..ea2c540b7cd 100644 --- a/markdown/field-service-management/work-order-management/t_UseTheFilter.md +++ b/markdown/field-service-management/work-order-management/t_UseTheFilter.md @@ -28,15 +28,15 @@ Role required: wm\_agent 3. Change the filter settings as needed. -
+
Option - + Description -
+
**Date** @@ -44,7 +44,7 @@ Description Displays the current date. Select a different date to view task assignments for that day. -
+
**Show my location** @@ -52,7 +52,7 @@ Displays the current date. Select a different date to view task assignments for Displays your current location on the map with an agent location icon. Clear the check box to remove this icon from the map. If the system cannot locate you automatically by mobile device, it uses the location of a continuing task or the home office. -
+
**Show routing numbers** @@ -60,7 +60,7 @@ Displays your current location on the map with an agent location icon. Clear the Displays the routing numbers for the tasks dispatched for the date selected in the calendar. Clear the check box to hide the routing numbers. -
+
**Assigned** @@ -68,7 +68,7 @@ Displays the routing numbers for the tasks dispatched for the date selected in t Displays all assigned tasks for the selected date. Clear the checkbox to hide assigned tasks. -
+
**Unassigned** diff --git a/markdown/field-service-management/work-order-management/transfer_order.md b/markdown/field-service-management/work-order-management/transfer_order.md index 4a50b066f10..49205852adc 100644 --- a/markdown/field-service-management/work-order-management/transfer_order.md +++ b/markdown/field-service-management/work-order-management/transfer_order.md @@ -46,15 +46,15 @@ You can process only transfer orders that contain parts sourced from a warehouse - The short description text for the transfer order line task for drop off is "Receive" and the state is Open. 6. Drop off or prepare for shipment. -
+
To - + Do this -
+
**Prepare for shipment** @@ -96,7 +96,7 @@ This task has the short description text "Deliver" and the state Open. This task automatically moves to the Closed Complete state. -
+
**Drop off** diff --git a/markdown/field-service-management/work-order-management/use-create-asset-mobile.md b/markdown/field-service-management/work-order-management/use-create-asset-mobile.md index 8c89d1f5d5a..44ce95c5333 100644 --- a/markdown/field-service-management/work-order-management/use-create-asset-mobile.md +++ b/markdown/field-service-management/work-order-management/use-create-asset-mobile.md @@ -53,15 +53,15 @@ When you record the asset usage, the following actions occur: 7. Record the information about the usage or removal of an asset by tapping one of the following options. -
+
Option - + Details -
+
**Record asset usage** @@ -82,7 +82,7 @@ Record the usage of an asset: 6. Go back to the Use Part screen by tapping the back icon. The asset is added to the Asset Usages related list and the state for the part changes to **In Use**. -
+
**Record asset removal** @@ -112,7 +112,7 @@ Record the removal of an asset: 9. Go back to the Remove Part screen by tapping the back icon. The asset is removed from the Asset Usages related list and the state for the part changes to **In Stock** and the substate changes to **Defective**. -
+
**Record asset replacement** diff --git a/markdown/field-service-management/work-order-management/view-activity-stream-fsc.md b/markdown/field-service-management/work-order-management/view-activity-stream-fsc.md index 94116e53890..b649822be07 100644 --- a/markdown/field-service-management/work-order-management/view-activity-stream-fsc.md +++ b/markdown/field-service-management/work-order-management/view-activity-stream-fsc.md @@ -40,15 +40,15 @@ The Activity Stream screen tracks and shows all the information related to a wor 7. Add a document, image, or comment. -
+
Item to be added - + Actions -
+
**Attach a document** @@ -58,7 +58,7 @@ Actions 2. Select a document to add to your work order task. -
+
**Add an image** @@ -68,7 +68,7 @@ Actions 2. Select an image to upload. -
+
**Add a photo** @@ -78,7 +78,7 @@ Actions 2. Capture the image to include in your work order task. -
+
**Add a comment** diff --git a/markdown/field-service-management/work-order-management/view-all-manager-mobile.md b/markdown/field-service-management/work-order-management/view-all-manager-mobile.md index 563ada13152..b039e668ca3 100644 --- a/markdown/field-service-management/work-order-management/view-all-manager-mobile.md +++ b/markdown/field-service-management/work-order-management/view-all-manager-mobile.md @@ -28,15 +28,15 @@ Role required: wm\_manager, sn\_fsm\_tp.fsm\_territory\_resource\_manager 3. Choose from the following -
+
Selection - + Result -
+
**Tap an item under __Tasks by priority__** @@ -44,7 +44,7 @@ Result To see the list of tasks that has the priority you selected. -
+
**Tap an item under __Tasks by team__** @@ -52,7 +52,7 @@ To see the list of tasks that has the priority you selected. To see all the tasks assigned to that team -
+
**Tap a task under __Tasks in progress__** diff --git a/markdown/field-service-management/work-order-management/view-available-parts-inventory.md b/markdown/field-service-management/work-order-management/view-available-parts-inventory.md index f8ef34c9966..ba9b002644f 100644 --- a/markdown/field-service-management/work-order-management/view-available-parts-inventory.md +++ b/markdown/field-service-management/work-order-management/view-available-parts-inventory.md @@ -58,15 +58,15 @@ As an agent, you can search parts from your personal stock room, peer stockrooms 5. Perform one of the following actions. -
+
To - + Do this -
+
**Search for parts** @@ -76,7 +76,7 @@ Do this 2. Tap the Search icon \(\[Omitted image "search\_icon.png"\] Alt text:\) -
+
**Check part availability with your preference** @@ -94,7 +94,7 @@ Do this 7. Tap **Next**. Swipe each part record displayed below the map to the left or the right to see the location of the selected part. -
+
**Reconcile assets between a physical location and the system** diff --git a/markdown/field-service-management/work-order-management/view-tasks-on-mobile-ui-map.md b/markdown/field-service-management/work-order-management/view-tasks-on-mobile-ui-map.md index 35151205340..d00a55d7601 100644 --- a/markdown/field-service-management/work-order-management/view-tasks-on-mobile-ui-map.md +++ b/markdown/field-service-management/work-order-management/view-tasks-on-mobile-ui-map.md @@ -32,7 +32,7 @@ Use the filter to change the items visible on the agent map. Show and hide tasks 3. Change the filter settings as needed. -
+
**On** @@ -40,7 +40,7 @@ Use the filter to change the items visible on the agent map. Show and hide tasks Displays the current date. Click the arrow to display the calendar and select a different date. -
+
**Show Assigned Tasks** @@ -48,7 +48,7 @@ Displays the current date. Click the arrow to display the calendar and select a All assigned tasks are displayed by default. Disable the switch to hide assigned tasks. -
+
**Show My Location** @@ -56,7 +56,7 @@ All assigned tasks are displayed by default. Disable the switch to hide assigned Displays your current position on the map with the agent location icon. Disable the switch to remove this icon from the map.If the system cannot locate you automatically by mobile device, it uses the location of a continuing task or the home office. -
+
**Show Routing Numbers** @@ -64,7 +64,7 @@ Displays your current position on the map with the agent location icon. Disable Displays the routing numbers on tasks dispatched for the date selected in the calendar. Disable the switch to hide the routing numbers. -
+
**Show Unassigned Tasks** diff --git a/markdown/field-service-management/work-order-management/work-offline-fieldservice-mobile.md b/markdown/field-service-management/work-order-management/work-offline-fieldservice-mobile.md index 153c021bab4..3a456f3eedb 100644 --- a/markdown/field-service-management/work-order-management/work-offline-fieldservice-mobile.md +++ b/markdown/field-service-management/work-order-management/work-offline-fieldservice-mobile.md @@ -47,15 +47,15 @@ You can view a list of all actions taken when your device was offline and the ti 5. Do one of the following to download data and go offline. -
+
To - + Do this -
+
**Take the app offline when the data is downloaded.** @@ -65,7 +65,7 @@ Do this 2. Tap **Download cache & go offline**. The app takes a few minutes to download the data and then takes the app offline. You can click **cancel** if you do not want to download data and go offline. -
+
**Manually download the data and then choose to take the app offline.** @@ -86,15 +86,15 @@ Do this - To clear the cache, tap **Clear cache**. 7. Synchronize updated records. -
+
To - + Do this -
+
**Synchronize the data when your mobile device is offline** @@ -105,7 +105,7 @@ Do this 3. Tap **Go Online & Sync**. -
+
**Synchronize the data after your mobile device is connected online** diff --git a/markdown/field-service-management/work-order-management/work-task-on-mobile.md b/markdown/field-service-management/work-order-management/work-task-on-mobile.md index 6c91816b1cd..fd59736cdff 100644 --- a/markdown/field-service-management/work-order-management/work-task-on-mobile.md +++ b/markdown/field-service-management/work-order-management/work-task-on-mobile.md @@ -40,15 +40,15 @@ Administrators can enable push notifications in Studio. For information on setti 5. Perform any of the following actions. -
+
Option - + Details -
+
**To start traveling to the job site** @@ -66,7 +66,7 @@ Perform one of the following actions:- To record your travel start time using - The **Start Travel** button transforms into**Check-In** before initiating check-in actions. The **Check-In** option is visible only when the `Enable/Disable Onsite Arrival Check-in for Agents` property is enabled. For more information, see [Global domain configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/t_ConfigureFieldService.md). -
+
**To check-in at job site before starting work** @@ -79,7 +79,7 @@ Tap **Check-In** after reaching the destination.**Note:** - A notification is sent to the customer, informing them that the agent has arrived on-site and is ready to begin the work. For more information, see [Customer notifications for work order tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/work-order-management/Configuring-cust-exp.md). -
+
**To start directly working on the task with automatic check-in** @@ -99,7 +99,7 @@ Perform one of the following actions:- To record the work start time using the - Tap **Quick Actions** and update your status to **On break** if you want to take a break from the task or **Off Shift** if you are out of your shift time. -
+
**To change the expected start or estimated end time for the task** diff --git a/markdown/field-service-management/workforce-optimization-for-field-service/create-a-composite-geography.md b/markdown/field-service-management/workforce-optimization-for-field-service/create-a-composite-geography.md index d46062081cb..65ed9c7388d 100644 --- a/markdown/field-service-management/workforce-optimization-for-field-service/create-a-composite-geography.md +++ b/markdown/field-service-management/workforce-optimization-for-field-service/create-a-composite-geography.md @@ -32,15 +32,15 @@ Composite Geography combines smaller geographies into a bigger, more impactful o - Navigate to **All** > **Field Service** > **Territory Planning** > **Territory Planning Console**. 2. Do either of the following. -
+
To create composite geography - + Do this -
+
**From Platform** @@ -48,7 +48,7 @@ Do this In the Territory Geographies page, select **New**. -
+
**From Territory Planning console** diff --git a/markdown/field-service-management/workforce-optimization-for-field-service/integrate-learning-with-third-party-configuration-wfofsm.md b/markdown/field-service-management/workforce-optimization-for-field-service/integrate-learning-with-third-party-configuration-wfofsm.md index b77b3a0c38b..563fdb17eaf 100644 --- a/markdown/field-service-management/workforce-optimization-for-field-service/integrate-learning-with-third-party-configuration-wfofsm.md +++ b/markdown/field-service-management/workforce-optimization-for-field-service/integrate-learning-with-third-party-configuration-wfofsm.md @@ -128,15 +128,15 @@ Configuration set to push a record if the previous push fails.**Note:** This fie
7. Click **Submit**. 2. Integrate your ServiceNow instance with your third-party learning source accounts. -
+
To integrate with this third-party learning source - + Do this -
+
**Pluralsight Skills account** @@ -144,7 +144,7 @@ Do this Use an API key to authenticate the ServiceNow requests. Follow the steps in [Set up the Pluralsight spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/setup-pluralsight-spk.md) to perform the integration. -
+
**Cornerstone application** @@ -152,7 +152,7 @@ Use an API key to authenticate the ServiceNow requests. Follow the steps in [Set Register an OAuth application in Cornerstone and authenticate requests from ServiceNow. Follow the steps in [Set up the Cornerstone spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/setup-cornerstone.md) to perform the integration. -
+
**Udemy application** diff --git a/markdown/field-service-management/workforce-optimization-for-field-service/migrate-skills-m2m-table.md b/markdown/field-service-management/workforce-optimization-for-field-service/migrate-skills-m2m-table.md index c9f300e857a..4b61eaa7200 100644 --- a/markdown/field-service-management/workforce-optimization-for-field-service/migrate-skills-m2m-table.md +++ b/markdown/field-service-management/workforce-optimization-for-field-service/migrate-skills-m2m-table.md @@ -32,15 +32,15 @@ In the Field Service Management application, the work order task assignments don 1. [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) with the following settings. -
+
Option - + Description -
+
**Create a system property for a table in the Customer Service Management application.** @@ -52,7 +52,7 @@ Make sure that you are logged in to the Customer Service Management application. In the **Suffix** field, enter the name of the system property as follows:**com.snc.skills\_management.<table\_name>\_migrate\_skills**, where <table\_name> is the name of a case task table from which the skills need to be copied. -
+
**Create a system property for a table in the Field Service Management application.** diff --git a/markdown/field-service-management/workforce-optimization-for-field-service/setting-up-field-service-user-groups.md b/markdown/field-service-management/workforce-optimization-for-field-service/setting-up-field-service-user-groups.md index bf84c5cac5e..02b26c63d98 100644 --- a/markdown/field-service-management/workforce-optimization-for-field-service/setting-up-field-service-user-groups.md +++ b/markdown/field-service-management/workforce-optimization-for-field-service/setting-up-field-service-user-groups.md @@ -278,7 +278,7 @@ Role required: wm\_admin 5. Use the following tabs to add additional information to the agent user group. -
+
**Roles** @@ -288,7 +288,7 @@ Assign one or more roles from the list of available roles to the user group. For more information on roles and assigning them to user groups, see [Roles installed with Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/r_UserRoleInstallWFieldSrvMgmnt.md) and [Assign a role to a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignRoleToGroup.md). -
+
**Group Members** @@ -298,7 +298,7 @@ Assign one or more agents from the list of available agents to the user group. For more information on assigning group members, see [Add a user to a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAUserToAGroup.md). -
+
**Groups** @@ -306,7 +306,7 @@ Assign one or more agents from the list of available agents to the user group. Create a child user group. -
+
**Skills** @@ -316,7 +316,7 @@ Assign one or more skills from the list of available skills to the user group. For more information on assigning skills, see [Manage Field Service and Customer Service skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/workforce-optimization-for-field-service/field-service-manager-agent-skills.md). -
+
**Locations Covered** @@ -326,7 +326,7 @@ Assign one or more locations from the list of locations to the user group. For more information on assigning locations to a group, see [Assign a location to a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/workforce-optimization-for-field-service/c_TerritoryManagement.md). -
+
**Covered by Dispatch Groups** @@ -334,7 +334,7 @@ Assign one or more locations from the list of locations to the user group. If dispatch groups have been created, assign one, or more dispatch groups to the agent user group. -
+
**Product Models** @@ -366,7 +366,7 @@ Role required: wm\_admin 5. Use the following tabs to add additional information to the agent user group. -
+
**Roles** @@ -376,7 +376,7 @@ Assign one or more roles from the list of available roles to the user group. For more information on roles and assigning them to user groups, see [Roles installed with Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/r_UserRoleInstallWFieldSrvMgmnt.md) and [Assign a role to a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignRoleToGroup.md). -
+
**Group Members** @@ -386,7 +386,7 @@ Assign one or more qualifiers from the list of available qualifiers to the user For more information on assigning group members, see [Add a user to a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAUserToAGroup.md). -
+
**Groups** @@ -394,7 +394,7 @@ Assign one or more qualifiers from the list of available qualifiers to the user Create a child user group. -
+
**Locations Covered** @@ -430,7 +430,7 @@ Role required: admin For more information about Field Service Roles, see [Roles installed with Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/r_UserRoleInstallWFieldSrvMgmnt.md). -
+
**Roles** @@ -440,7 +440,7 @@ Assign one or more roles from the list of available roles to the user group. For more information on roles and assigning them to user groups, see [Roles installed with Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/r_UserRoleInstallWFieldSrvMgmnt.md) and [Assign a role to a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignRoleToGroup.md) . -
+
**Group Members** @@ -450,7 +450,7 @@ Assign one or more dispatchers from the list of available dispatchers to the use For more information on assigning group members, see [Add a user to a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAGroup.md). -
+
**Groups** @@ -458,7 +458,7 @@ Assign one or more dispatchers from the list of available dispatchers to the use Create a child user group. -
+
**Locations Covered** @@ -468,7 +468,7 @@ Assign one or more locations from the list of locations to the dispatcher user g For more information on assigning locations to a group, see [Assign a location to a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/workforce-optimization-for-field-service/c_TerritoryManagement.md). -
+
**Assignment Groups Covered\|** diff --git a/markdown/financial-services-operations/activate-mastercard-spoke.md b/markdown/financial-services-operations/activate-mastercard-spoke.md index d00d882e50b..cd9a8ff74cb 100644 --- a/markdown/financial-services-operations/activate-mastercard-spoke.md +++ b/markdown/financial-services-operations/activate-mastercard-spoke.md @@ -24,6 +24,6 @@ Role required: admin 2. To customize the connection configuration, access the connection settings in **Flow Designer** > **Connections** and select **Mastercard**. - For more information on how to update the connection configuration, see [Mastercard Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/mastercard-spoke.md). + For more information on how to update the connection configuration, see . diff --git a/markdown/financial-services-operations/activate-visa-spoke.md b/markdown/financial-services-operations/activate-visa-spoke.md index 3c0b2d79c56..1efb7d71eff 100644 --- a/markdown/financial-services-operations/activate-visa-spoke.md +++ b/markdown/financial-services-operations/activate-visa-spoke.md @@ -24,7 +24,7 @@ Role required: admin 2. To customize the connection configuration, access the connection settings in **Flow Designer** > **Connections** and select **Visa**. - For more information on how to update the connection configuration, see [Visa Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/visa-spoke.md). + For more information on how to update the connection configuration, see . **Parent Topic:**[Configuring Financial Services Operations Integration with Visa](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configuring-financial-services-operations-integration-with-visa.md) diff --git a/markdown/financial-services-operations/agentic-contact-center-for-insurance-configure.md b/markdown/financial-services-operations/agentic-contact-center-for-insurance-configure.md index 94b633ff0b0..4378709c1ce 100644 --- a/markdown/financial-services-operations/agentic-contact-center-for-insurance-configure.md +++ b/markdown/financial-services-operations/agentic-contact-center-for-insurance-configure.md @@ -21,11 +21,11 @@ Configure Agentic Contact Center for Insurance by integrating your CCaaS provide Install the application. -- [Implement the Interaction Controls Component \(ICC\) for contact center voice call and callback integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/enable-icc-for-ccaas.md) +- - Integrate your CCaaS provider with Agentic Contact Center for Insurance. For more information, see [Integrating with contact centers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/contactcenter-integration.md). + Integrate your CCaaS provider with Agentic Contact Center for Insurance. For more information, see . -- [Configure Interaction wrap-up codes and AI skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/enable-ai-wrap-up-code-and-notes-summary-generation.md) +- Configure Interaction wrap-up codes and AI skills Set up wrap-up codes and activate the Wrap Up Completion skill to enable AI-generated call summaries for your agents. diff --git a/markdown/financial-services-operations/business-loan-operations-dashboard.md b/markdown/financial-services-operations/business-loan-operations-dashboard.md index 46a07000203..1ab112d7fe3 100644 --- a/markdown/financial-services-operations/business-loan-operations-dashboard.md +++ b/markdown/financial-services-operations/business-loan-operations-dashboard.md @@ -31,7 +31,7 @@ To access the Financial Services Business Loan Operations dashboard, navigate to Alternatively, you can navigate to **All** > **Loan Operations** > **Analytics**. -You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see [Analytics Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/analytics-center.md). +You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see Analytics Center. If you have upgraded from an earlier version, you can access the existing Core UI dashboard layout as usual by navigating to **All** > **Loan Operations** > **Dashboard**. diff --git a/markdown/financial-services-operations/card-operations-dashboard.md b/markdown/financial-services-operations/card-operations-dashboard.md index 27aee8bb1f8..f3ab8751aea 100644 --- a/markdown/financial-services-operations/card-operations-dashboard.md +++ b/markdown/financial-services-operations/card-operations-dashboard.md @@ -29,7 +29,7 @@ To access the Dispute Management dashboard, navigate to **Workspaces** > **Fi Alternatively, you can navigate to **All** > **Card Operations** > **Analytics**. -You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see [Analytics Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/analytics-center.md). +You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see Analytics Center. If you have upgraded from an earlier version, you can access the existing Core UI dashboard layout as usual by navigating to **All** > **Card Operations** > **Dashboard**. diff --git a/markdown/financial-services-operations/commercial-lines-servicing-dashboard.md b/markdown/financial-services-operations/commercial-lines-servicing-dashboard.md index 5425dd26537..1287abcbd87 100644 --- a/markdown/financial-services-operations/commercial-lines-servicing-dashboard.md +++ b/markdown/financial-services-operations/commercial-lines-servicing-dashboard.md @@ -29,7 +29,7 @@ To access the Commercial Lines Servicing dashboard, navigate to **Workspaces** & Alternatively, you can navigate to **All** > **Commercial Lines Servicing** > **Analytics**. -You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see [Analytics Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/analytics-center.md). +You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see Analytics Center. If you have upgraded from an earlier version, you can access the existing Core UI dashboard layout as usual by navigating to **All** > **Commercial Lines Servicing** > **Dashboard**. diff --git a/markdown/financial-services-operations/components-installed-individual-life-servicing.md b/markdown/financial-services-operations/components-installed-individual-life-servicing.md index ecba9b8ace9..4b6103a76fb 100644 --- a/markdown/financial-services-operations/components-installed-individual-life-servicing.md +++ b/markdown/financial-services-operations/components-installed-individual-life-servicing.md @@ -50,8 +50,8 @@ Enables insurance carriers to route service requests to underwriters based on th |Financial Services Operations Core|Stores the customer data that is needed to make policy service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-core-data-model.md).| |Individual Life Insurance Underwriting Operations|Enables management of individual policy underwriting services tasks that are used in insurance policy service workflows. For more information, see [Components installed with Individual Life Underwriting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/components-installed-with-individual-life-underwriting.md).| |Document Processor|Enables management of document services tasks that are used in insurance policy service cases. For more information, see [Integrating with Document Processor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/integrating-with-document-processor.md).| -|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-case-playbooks.md).| -|CSM Contributor User|Enables middle office teams to create cases for customer requests. For more information, see [CSM Contributor User](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/config-contributor-user.md) [Configure Contributor Users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/config-contributor-user.md).| +|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.| +|CSM Contributor User|Enables middle office teams to create cases for customer requests. For more information, see CSM Contributor User Configure Contributor Users.| ## Roles installed diff --git a/markdown/financial-services-operations/components-installed-with-group-life-servicing.md b/markdown/financial-services-operations/components-installed-with-group-life-servicing.md index 398b7ecaa38..e6d1ede5b8d 100644 --- a/markdown/financial-services-operations/components-installed-with-group-life-servicing.md +++ b/markdown/financial-services-operations/components-installed-with-group-life-servicing.md @@ -52,8 +52,8 @@ Enables insurance carriers to route service requests to underwriters based on th |Financial Services Operations Core|Stores the customer data that is needed to make policy service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-core-data-model.md).| |Group Life Underwriting|Enables management of group policy underwriting services tasks that are used in insurance policy service cases. For more information, see [Components installed with Group Life Underwriting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/components-installed-group-life-underwriting.md).| |Document Processor|Enables management of document services tasks that are used in insurance policy service workflows. For more information, see [Integrating with Document Processor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/integrating-with-document-processor.md).| -|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-case-playbooks.md).| -|CSM Contributor User|Enables middle office teams to create cases for customer requests. For more information, see [CSM Contributor User](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/config-contributor-user.md) [Configure Contributor Users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/config-contributor-user.md).| +|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.| +|CSM Contributor User|Enables middle office teams to create cases for customer requests. For more information, see CSM Contributor User Configure Contributor Users.| ## Roles installed diff --git a/markdown/financial-services-operations/components-installed-with-insurance-policy-operations-business-lines-servicing.md b/markdown/financial-services-operations/components-installed-with-insurance-policy-operations-business-lines-servicing.md index 803fa285dcb..41210b05986 100644 --- a/markdown/financial-services-operations/components-installed-with-insurance-policy-operations-business-lines-servicing.md +++ b/markdown/financial-services-operations/components-installed-with-insurance-policy-operations-business-lines-servicing.md @@ -42,7 +42,7 @@ Enables the extension of tables from the Customer Service Management application |Financial Services Operations Core|Stores the customer data that is needed to make policy service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-core-data-model.md).| |Commercial Lines Underwriting|Enables management of commercial underwriting services tasks that are used in insurance policy service cases. For more information, see [Components installed with Commercial Lines Underwriting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/components-installed-with-insurance-commercial-underwriting-operations.md).| |Document Processor|Enables the management of document services tasks that are used in insurance operations workflows. For more information, see [Integrating with Document Processor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/integrating-with-document-processor.md).| -|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-case-playbooks.md).| +|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.| ## Roles installed diff --git a/markdown/financial-services-operations/configure-ai-indexing-agentic-contact-center-insurance.md b/markdown/financial-services-operations/configure-ai-indexing-agentic-contact-center-insurance.md index 0dc2ea4f0dc..482f7b3d8c9 100644 --- a/markdown/financial-services-operations/configure-ai-indexing-agentic-contact-center-insurance.md +++ b/markdown/financial-services-operations/configure-ai-indexing-agentic-contact-center-insurance.md @@ -48,9 +48,5 @@ AI indexing is configured for Agentic Contact Center for Insurance. **Related topics** -[Indexed Source form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/indexed-source-form-ais.md) - -[Perform a full table index or reindex for a single AI Search indexed source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/index-single-source-ais.md) - -[Publish an AI Search search profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/publish-search-profile-ais.md) +[bundle-platadm.indexed-source-form-ais] diff --git a/markdown/financial-services-operations/configure-ai-indexing-fso-contact-center.md b/markdown/financial-services-operations/configure-ai-indexing-fso-contact-center.md index 94d58b44986..486c27f96af 100644 --- a/markdown/financial-services-operations/configure-ai-indexing-fso-contact-center.md +++ b/markdown/financial-services-operations/configure-ai-indexing-fso-contact-center.md @@ -51,9 +51,5 @@ AI indexing is configured for Agentic Contact Center for Banking. **Related topics** -[Indexed Source form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/indexed-source-form-ais.md) - -[Perform a full table index or reindex for a single AI Search indexed source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/index-single-source-ais.md) - -[Publish an AI Search search profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/publish-search-profile-ais.md) +[bundle-platadm.indexed-source-form-ais] diff --git a/markdown/financial-services-operations/configure-assignment-rules-fso-applications.md b/markdown/financial-services-operations/configure-assignment-rules-fso-applications.md index c825ad675a6..abbfb5a30dd 100644 --- a/markdown/financial-services-operations/configure-assignment-rules-fso-applications.md +++ b/markdown/financial-services-operations/configure-assignment-rules-fso-applications.md @@ -86,7 +86,7 @@ Review the assignment rules that are installed with the Financial Services Opera |Travel claim baggage adjuster task|sn\_ins\_gen\_claim\_adj\_task| |Travel claim trip adjuster task|sn\_ins\_gen\_claim\_adj\_task| -For advanced assignment rules, you can also use the ServiceNow Advanced Work Assignment \(AWA\) feature to automatically assign work items to agents, based on their availability, capacity, and optionally, skills. For more information, see [Advanced Work Assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/awa-overview.md). +For advanced assignment rules, you can also use the ServiceNow Advanced Work Assignment \(AWA\) feature to automatically assign work items to agents, based on their availability, capacity, and optionally, skills. For more information, see Advanced Work Assignment. ## Procedure @@ -98,7 +98,7 @@ For advanced assignment rules, you can also use the ServiceNow Advanced Work Ass - To review an existing rule, filter the list to show the rules for the application tables and then open a rule. 3. On the form, fill in the fields. - For information about the Assignment Rule form fields, see [Create an assignment rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignmentModuleRule.md). + For information about the Assignment Rule form fields, see . 4. Click **Submit** or **Update**. diff --git a/markdown/financial-services-operations/configure-commercial-lines-servicing.md b/markdown/financial-services-operations/configure-commercial-lines-servicing.md index f96743c8b92..4754335a719 100644 --- a/markdown/financial-services-operations/configure-commercial-lines-servicing.md +++ b/markdown/financial-services-operations/configure-commercial-lines-servicing.md @@ -28,15 +28,15 @@ Role required: sn\_ins\_policy\_b2b.admin or admin 2. Review the installed components and modify them or add new ones as applicable. -
+
Task - + Description -
+
**Configure service definitions** @@ -46,7 +46,7 @@ Description - Commercial Lines Underwriting -
+
**Configure record producers** @@ -54,7 +54,7 @@ Description [Create or modify record producers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/create-modify-record-producers-fso-apps.md) to define request forms. -
+
**Create flows** @@ -62,7 +62,7 @@ Description [Create flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-flow-designer-flows-fso-apps.md) using Workflow Studio. -
+
**Configure playbooks** @@ -70,7 +70,7 @@ Description [Edit or create a new playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-playbooks-fso-apps.md) using Playbooks. -
+
**Configure CSM Configurable Workspace** @@ -78,7 +78,7 @@ Description [Configure CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-csm-workspace-fso-apps.md) to enable requesters, contributors, and processors to interact with customers, and create and work on cases. -
+
**Modify interceptors and workspace record type selectors** @@ -86,7 +86,7 @@ Description [Modify interceptors and workspace record type selectors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-request-types-fso.md) to configure policy request types. -
+
**Configure user groups** @@ -94,7 +94,7 @@ Description [Configure user groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-groups-fso.md) for assignment of cases and tasks. You can also assign roles to groups and users. -
+
**Configure assignment rules** @@ -102,7 +102,7 @@ Description [Configure assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-assignment-rules-fso-applications.md) to identify cases that meet certain conditions and then route those cases to agents. -
+
**Configure Service Level Agreements \(SLAs\)** @@ -110,7 +110,7 @@ Description [Configure the installed SLAs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-sla-definitions-fso-cases.md) to configure SLA timings for policy service cases and tasks. -
+
**Configure Document Processor** diff --git a/markdown/financial-services-operations/configure-csm-workspace-fso-apps.md b/markdown/financial-services-operations/configure-csm-workspace-fso-apps.md index e6649999006..65c35b0b221 100644 --- a/markdown/financial-services-operations/configure-csm-workspace-fso-apps.md +++ b/markdown/financial-services-operations/configure-csm-workspace-fso-apps.md @@ -35,6 +35,6 @@ Role required: Based on the application that you are configuring, you need the f - Configure the CSM Configurable Workspace as per your requirements. - For more information on what you can configure, see [Set up CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-config-workspace-set-up.md). + For more information on what you can configure, see Set up CSM Configurable Workspace. diff --git a/markdown/financial-services-operations/configure-flow-designer-flows-fso-apps.md b/markdown/financial-services-operations/configure-flow-designer-flows-fso-apps.md index 22f86141b07..17b2110ca19 100644 --- a/markdown/financial-services-operations/configure-flow-designer-flows-fso-apps.md +++ b/markdown/financial-services-operations/configure-flow-designer-flows-fso-apps.md @@ -33,7 +33,7 @@ Role required: Based on the application that you are configuring, you need the f ## About this task -The flows are built using ServiceNow Workflow Studio, so make sure you’re familiar with [Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/flow-designer.md) basics. +The flows are built using ServiceNow Workflow Studio, so make sure you’re familiar with basics. For information on flows that are installed with Financial Services Operations applications, see [Designer flows for Financial Services Operations applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/flow-designer-flows-fso-apps.md). diff --git a/markdown/financial-services-operations/configure-fso-integ-with-friss.md b/markdown/financial-services-operations/configure-fso-integ-with-friss.md index 1c1f6e3d3fc..1d5aa1ec29b 100644 --- a/markdown/financial-services-operations/configure-fso-integ-with-friss.md +++ b/markdown/financial-services-operations/configure-fso-integ-with-friss.md @@ -32,15 +32,15 @@ In this procedure, you can select either the **Look up Claim Fraud Score via Spo 3. Depending on which subflow option you select, complete the following actions. -
+
Option - + Description -
+
**Look up Claim Fraud Score** @@ -50,7 +50,7 @@ Description 2. From the list of saved subflows, look for the **Look up Claim Fraud Score** option and open it. -
+
**Look up Claim Fraud Score via Spoke selector** diff --git a/markdown/financial-services-operations/configure-fso-integration-with-guidewire.md b/markdown/financial-services-operations/configure-fso-integration-with-guidewire.md index b673e07a6b7..60fe0ffc23a 100644 --- a/markdown/financial-services-operations/configure-fso-integration-with-guidewire.md +++ b/markdown/financial-services-operations/configure-fso-integration-with-guidewire.md @@ -29,7 +29,7 @@ Role required: admin - Guidewire ClaimCenter - Guidewire PolicyCenter - Guidewire ContactManager - Select one of these connections and follow the instructions described in [Set up the Guidewire spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/set-up-guidewire-spoke.md) to update the connection configuration. + Select one of these connections and follow the instructions described in to update the connection configuration. 3. Select the **Subflows** tab. diff --git a/markdown/financial-services-operations/configure-group-life-servicing.md b/markdown/financial-services-operations/configure-group-life-servicing.md index 83233ba0509..6284724b3e7 100644 --- a/markdown/financial-services-operations/configure-group-life-servicing.md +++ b/markdown/financial-services-operations/configure-group-life-servicing.md @@ -28,15 +28,15 @@ Role required: sn\_ins\_group\_life.admin or admin 2. Review the installed components and modify them or add new ones as applicable. -
+
Task - + Description -
+
**Configure service definitions** @@ -46,7 +46,7 @@ Description - Group Life and Disability Underwriting -
+
**Configure record producers** @@ -54,7 +54,7 @@ Description [Create or modify record producers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/create-modify-record-producers-fso-apps.md) to define request forms. -
+
**Create flows** @@ -62,7 +62,7 @@ Description [Create flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-flow-designer-flows-fso-apps.md) using Workflow Studio. -
+
**Configure playbooks** @@ -70,7 +70,7 @@ Description [Edit or create a new playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-playbooks-fso-apps.md) using Playbooks. -
+
**Configure CSM Configurable Workspace** @@ -78,7 +78,7 @@ Description [Configure CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-csm-workspace-fso-apps.md) to enable requesters, contributors, and processors to interact with customers, and create and work on cases. -
+
**Modify interceptors and workspace record type selectors** @@ -86,7 +86,7 @@ Description [Modify interceptors and workspace record type selectors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-request-types-fso.md) to configure policy request types. -
+
**Configure user groups** @@ -94,7 +94,7 @@ Description [Configure user groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-groups-fso.md) for assignment of cases and tasks. You can also assign roles to groups and users. -
+
**Configure assignment rules** @@ -102,7 +102,7 @@ Description [Configure assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-assignment-rules-fso-applications.md) to identify cases that meet certain conditions and then route those cases to agents. -
+
**Configure Service Level Agreements \(SLAs\)** @@ -110,7 +110,7 @@ Description [Configure the installed SLAs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-sla-definitions-fso-cases.md) to configure SLA timings for policy service cases and tasks. -
+
**Configure Document Processor** diff --git a/markdown/financial-services-operations/configure-groups-fso.md b/markdown/financial-services-operations/configure-groups-fso.md index 2dc434ebd80..32d2a7907e8 100644 --- a/markdown/financial-services-operations/configure-groups-fso.md +++ b/markdown/financial-services-operations/configure-groups-fso.md @@ -48,14 +48,14 @@ Any rule that is applied to a group is automatically assigned to group members. - To configure an existing group, open the group that you want to configure. 3. On the form, fill in the fields. - For detailed instructions and field descriptions, see [Create a user group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAGroup.md). + For detailed instructions and field descriptions, see Create a user group. 4. Click **Submit** or **Update**. ## What to do next -- Assign roles to the group. For more information, see [Assign a role to a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignRoleToGroup.md). +- Assign roles to the group. For more information, see Assign a role to a group. Configure agent connector and contributor roles for the group, if required. diff --git a/markdown/financial-services-operations/configure-individual-life-servicing.md b/markdown/financial-services-operations/configure-individual-life-servicing.md index bdb50d2a3f0..8712cc07e45 100644 --- a/markdown/financial-services-operations/configure-individual-life-servicing.md +++ b/markdown/financial-services-operations/configure-individual-life-servicing.md @@ -28,15 +28,15 @@ Role required: sn\_ins\_indiv\_life.admin or admin 2. Review the installed components and modify them or add new ones as applicable. -
+
Task - + Description -
+
**Configure service definitions** @@ -46,7 +46,7 @@ Description - Individual Life Underwriting -
+
**Configure record producers** @@ -54,7 +54,7 @@ Description [Create or modify record producers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/create-modify-record-producers-fso-apps.md) to define request forms. -
+
**Create flows** @@ -62,7 +62,7 @@ Description [Create flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-flow-designer-flows-fso-apps.md) using Workflow Studio. -
+
**Configure playbooks** @@ -70,7 +70,7 @@ Description [Edit or create a new playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-playbooks-fso-apps.md) using Playbooks. -
+
**Configure CSM Configurable Workspace** @@ -78,7 +78,7 @@ Description [Configure CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-csm-workspace-fso-apps.md) to enable requesters, contributors, and processors to interact with customers, and create and work on cases. -
+
**Modify interceptors and workspace record type selectors** @@ -86,7 +86,7 @@ Description [Modify interceptors and workspace record type selectors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-request-types-fso.md) to configure policy request types. -
+
**Configure user groups** @@ -94,7 +94,7 @@ Description [Configure user groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-groups-fso.md) for assignment of cases and tasks. You can also assign roles to groups and users. -
+
**Configure assignment rules** @@ -102,7 +102,7 @@ Description [Configure assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-assignment-rules-fso-applications.md) to identify cases that meet certain conditions and then route those cases to agents. -
+
**Configure Service Level Agreements \(SLAs\)** @@ -110,7 +110,7 @@ Description [Configure the installed SLAs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-sla-definitions-fso-cases.md) to configure SLA timings for policy service cases and tasks. -
+
**Configure Document Processor** diff --git a/markdown/financial-services-operations/configure-ins-policy-ops.md b/markdown/financial-services-operations/configure-ins-policy-ops.md index 745bf4eef79..b6dd764e515 100644 --- a/markdown/financial-services-operations/configure-ins-policy-ops.md +++ b/markdown/financial-services-operations/configure-ins-policy-ops.md @@ -28,15 +28,15 @@ Role required: sn\_ins\_policy\_b2c.admin or admin 2. Review the installed components and modify them or add new ones as applicable. -
+
Task - + Description -
+
**Configure service definitions** @@ -46,7 +46,7 @@ Description - Insurance Underwriting Operations -
+
**Configure record producers** @@ -54,7 +54,7 @@ Description [Create or modify record producers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/create-modify-record-producers-fso-apps.md) to define request forms. -
+
**Create flows** @@ -62,7 +62,7 @@ Description [Create flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-flow-designer-flows-fso-apps.md) using Workflow Studio. -
+
**Configure playbooks** @@ -70,7 +70,7 @@ Description [Edit or create a new playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-playbooks-fso-apps.md) using Playbooks. -
+
**Configure CSM Configurable Workspace** @@ -78,7 +78,7 @@ Description [Configure CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-csm-workspace-fso-apps.md) to enable requesters, contributors, and processors to interact with customers, and create and work on cases. -
+
**Modify interceptors and workspace record type selectors** @@ -86,7 +86,7 @@ Description [Modify interceptors and workspace record type selectors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-request-types-fso.md) to configure policy request types. -
+
**Configure user groups** @@ -94,7 +94,7 @@ Description [Configure user groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-groups-fso.md) for assignment of cases and tasks. You can also assign roles to groups and users. -
+
**Configure assignment rules** @@ -102,7 +102,7 @@ Description [Configure assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-assignment-rules-fso-applications.md) to identify cases that meet certain conditions and then route those cases to agents. -
+
**Configure Service Level Agreements \(SLAs\)** @@ -110,7 +110,7 @@ Description [Configure the installed SLAs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-sla-definitions-fso-cases.md) to configure SLA timings for policy service cases and tasks. -
+
**Configure Document Processor** diff --git a/markdown/financial-services-operations/configure-request-types-fso.md b/markdown/financial-services-operations/configure-request-types-fso.md index 3d4ab69adfe..f4bfa82c05c 100644 --- a/markdown/financial-services-operations/configure-request-types-fso.md +++ b/markdown/financial-services-operations/configure-request-types-fso.md @@ -22,6 +22,6 @@ When an agent creates a case for a request type, the Financial Services Operatio - Product Service select version of the case type selector for creating a case from the Workspace UI. - In the Workspace UI, agents can use the Product Service select version of the case type selector to choose the suitable case type or service when creating a case. By selecting from a list of available case types or services, agents can efficiently create the appropriate case for a contact or consumer. For more information on how the case type selector empowers customer service agents, see [Product Service select version of the case type selector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-case-type-select-modals-product-service.md). + In the Workspace UI, agents can use the Product Service select version of the case type selector to choose the suitable case type or service when creating a case. By selecting from a list of available case types or services, agents can efficiently create the appropriate case for a contact or consumer. For more information on how the case type selector empowers customer service agents, see . diff --git a/markdown/financial-services-operations/configure-service-definitions.md b/markdown/financial-services-operations/configure-service-definitions.md index f7da2632926..b57f8f845e9 100644 --- a/markdown/financial-services-operations/configure-service-definitions.md +++ b/markdown/financial-services-operations/configure-service-definitions.md @@ -38,7 +38,7 @@ Service definitions are configured for both cases and tasks for each service in The details you enter in this form are used to configure a service definition and store the details about a service that you provide to customers. - For more information about the form fields, see [Service Definition form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/service-definition-form-fields.md). + For more information about the form fields, see . 4. Click **Submit** \(for new service definitions\) or **Update**\(for modified service definitions\). diff --git a/markdown/financial-services-operations/configuring-agentic-contact-center-for-banking.md b/markdown/financial-services-operations/configuring-agentic-contact-center-for-banking.md index 8748296b219..44386f38ef3 100644 --- a/markdown/financial-services-operations/configuring-agentic-contact-center-for-banking.md +++ b/markdown/financial-services-operations/configuring-agentic-contact-center-for-banking.md @@ -21,11 +21,11 @@ Configure Agentic Contact Center for Banking by integrating your CCaaS provider, Install the application. -- [Implement the Interaction Controls Component \(ICC\) for contact center voice call and callback integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/enable-icc-for-ccaas.md) +- - Integrate your CCaaS provider with Agentic Contact Center for Banking. For more information, see [Integrating with contact centers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/contactcenter-integration.md). + Integrate your CCaaS provider with Agentic Contact Center for Banking. For more information, see . -- [Configure Interaction wrap-up codes and AI skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/enable-ai-wrap-up-code-and-notes-summary-generation.md) +- Configure Interaction wrap-up codes and AI skills Set up wrap-up codes and activate the Wrap Up Completion skill to enable AI-generated call summaries for your agents. diff --git a/markdown/financial-services-operations/configuring-financial-services-operations-integration-with-mastercard.md b/markdown/financial-services-operations/configuring-financial-services-operations-integration-with-mastercard.md index 57a75f33d0f..6caf67efee9 100644 --- a/markdown/financial-services-operations/configuring-financial-services-operations-integration-with-mastercard.md +++ b/markdown/financial-services-operations/configuring-financial-services-operations-integration-with-mastercard.md @@ -18,7 +18,7 @@ Plan and configure your implementation of Financial Services Operations Integrat To configure Financial Services Operations Integration with Mastercard on your ServiceNow instance, you need to set up a sequence of tasks. -1. [Set up Mastercard spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/set-up-mastercard-spoke.md) +1. Use the Integration Hub to integrate Mastercard Spoke with your ServiceNow instance. diff --git a/markdown/financial-services-operations/configuring-fso-integration-with-jha.md b/markdown/financial-services-operations/configuring-fso-integration-with-jha.md index 68a70ae3db8..aed6fa4fe66 100644 --- a/markdown/financial-services-operations/configuring-fso-integration-with-jha.md +++ b/markdown/financial-services-operations/configuring-fso-integration-with-jha.md @@ -24,7 +24,7 @@ Role required: admin 2. To customize the connection configuration, access the connection settings in **Flow Designer** > **Connections** and select **JHA**. - For more information on how to update the connection configuration, see [Set up Jack Henry jXchange Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/jha-spk-setup.md). + For more information on how to update the connection configuration, see Set up Jack Henry jXchange Spoke. 3. To update other attributes, navigate to **Integration Hub** > **Connection & Credential Aliases** and edit the required information. diff --git a/markdown/financial-services-operations/create-group-life-service-case.md b/markdown/financial-services-operations/create-group-life-service-case.md index 962f6b262ae..37c58c9c8f4 100644 --- a/markdown/financial-services-operations/create-group-life-service-case.md +++ b/markdown/financial-services-operations/create-group-life-service-case.md @@ -34,15 +34,15 @@ Contributors and processors can submit group policy service requests for custome 3. Create a case from the group life service case list or an interaction record. -
+
Option - + Steps -
+
**Group life case from the group life case list** @@ -52,7 +52,7 @@ Steps 2. Select **New**. -
+
**Group life case from an interaction record** diff --git a/markdown/financial-services-operations/create-indiv-life-service-case.md b/markdown/financial-services-operations/create-indiv-life-service-case.md index 66eaae13637..a0659f741da 100644 --- a/markdown/financial-services-operations/create-indiv-life-service-case.md +++ b/markdown/financial-services-operations/create-indiv-life-service-case.md @@ -34,15 +34,15 @@ Contributors and processors can submit individual policy service requests for cu 3. Create a case from the individual life service case list or an interaction record. -
+
Option - + Steps -
+
**Individual life case from the individual life case list** @@ -52,7 +52,7 @@ Steps 2. Select **New**. -
+
**Individual life case from an interaction record** diff --git a/markdown/financial-services-operations/customer-360-agentic-contact-center-for-banking.md b/markdown/financial-services-operations/customer-360-agentic-contact-center-for-banking.md index 40cefea91fc..c25be9b33dc 100644 --- a/markdown/financial-services-operations/customer-360-agentic-contact-center-for-banking.md +++ b/markdown/financial-services-operations/customer-360-agentic-contact-center-for-banking.md @@ -155,5 +155,5 @@ The following table shows the available actions in the Customer 360 page. [Interaction page for Agentic Contact Center for Banking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/interaction-workspace-for-agentic-contact-center-for-banking.md) -[CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-workspaces-configure.md) +[bundle-csm.csm-workspaces-configure] diff --git a/markdown/financial-services-operations/customer-360-insurance-agentic-contact-centre.md b/markdown/financial-services-operations/customer-360-insurance-agentic-contact-centre.md index b77ad4c7d32..c02fc25f953 100644 --- a/markdown/financial-services-operations/customer-360-insurance-agentic-contact-centre.md +++ b/markdown/financial-services-operations/customer-360-insurance-agentic-contact-centre.md @@ -33,7 +33,7 @@ The list shows details like customer name, case number, lodgement date and time, **Note:** The policy servicing CSR can view only policy-related cases and the claims servicing CSR can view only claims cases. -The Household members section is visible only if the CSM Household plugin is installed and is applicable only to B2C customers. See [Configuring households](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-households.md) for more information about the Household plugin. +The Household members section is visible only if the CSM Household plugin is installed and is applicable only to B2C customers. See for more information about the Household plugin. **Warning:** AI-generated summaries may not always be accurate. CSRs must review the underlying policy and case data before acting on any AI-generated content. @@ -59,5 +59,5 @@ The following table shows the available actions in the Customer 360 page. **Related topics** -[CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-workspaces-configure.md) +[bundle-csm.csm-workspaces-configure] diff --git a/markdown/financial-services-operations/customer-central-fso.md b/markdown/financial-services-operations/customer-central-fso.md index fbf1a60933e..f6312779e8f 100644 --- a/markdown/financial-services-operations/customer-central-fso.md +++ b/markdown/financial-services-operations/customer-central-fso.md @@ -18,7 +18,7 @@ As an agent or contributor, you can view Customer Central on customer records in ## Activate Customer Central for FSO -To use Customer Central in FSO applications, activate the Customer Central plugin. For more information, see [Activate Customer Central](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/activate-customer-central.md). +To use Customer Central in FSO applications, activate the Customer Central plugin. For more information, see . Agents or contributors can view Customer Central on the interaction, case, account, contact, or consumer records in the FSO workspace on the **Customer Information** tab. @@ -30,5 +30,5 @@ The **Customer Information** tab displays key information about the customer and ## Configure Customer Central -For more information, see [Configure Customer Central](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-customer-central.md). +For more information, see . diff --git a/markdown/financial-services-operations/dispute-decision-tables.md b/markdown/financial-services-operations/dispute-decision-tables.md index 97fb753f140..94e5f27c868 100644 --- a/markdown/financial-services-operations/dispute-decision-tables.md +++ b/markdown/financial-services-operations/dispute-decision-tables.md @@ -165,5 +165,5 @@ Determines whether an ACH dispute requires a Written Statement of Unauthorized D **Related topics** -[Decision Tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/decision-table.md) +[bundle-cadev.decision-table] diff --git a/markdown/financial-services-operations/dispute-management/card-data-security-component.md b/markdown/financial-services-operations/dispute-management/card-data-security-component.md index 56c1ae6e104..54817f9dabc 100644 --- a/markdown/financial-services-operations/dispute-management/card-data-security-component.md +++ b/markdown/financial-services-operations/dispute-management/card-data-security-component.md @@ -41,7 +41,7 @@ For more information about this component's configuration options and adding it - [Component developer documentation for Card Data Security](https://developer.servicenow.com/dev.do#!/reference/next-experience/australia/now-components/sn-card-data-security-container/overview) - [UI Builder setup documentation for Card Data Security](https://developer.servicenow.com/dev.do#!/reference/next-experience/australia/now-components/sn-card-data-security-container/uib-setup) -- [Customize UI Builder pages using components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/work-components.md) +- ## Card Number Reveal Component @@ -115,7 +115,5 @@ For more information, see [Manage attachments in Card Data Security](https://raw [UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/ui-builder-overview.md) -[Page collections](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/page-collections.md) - -[Extend your UI experience with viewport components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/viewports-overview.md) +[bundle-cadev.page-collections] diff --git a/markdown/financial-services-operations/dispute-management/create-an-onboarding-request-from-the-service-catalog.md b/markdown/financial-services-operations/dispute-management/create-an-onboarding-request-from-the-service-catalog.md index 28f350e7787..d4178eb03a5 100644 --- a/markdown/financial-services-operations/dispute-management/create-an-onboarding-request-from-the-service-catalog.md +++ b/markdown/financial-services-operations/dispute-management/create-an-onboarding-request-from-the-service-catalog.md @@ -24,7 +24,7 @@ Role required: sn\_customerservice.consumer or sn\_customerservice.customer 1. Create a request by going to the portal landing page or the portal menu header and then performing one of the following actions. -
+
**__Request Something__** @@ -32,7 +32,7 @@ Role required: sn\_customerservice.consumer or sn\_customerservice.customer On the portal landing page, select the **Request Something** link. -
+
**__Requests__** diff --git a/markdown/financial-services-operations/dispute-management/create-case-with-intake-workspace.md b/markdown/financial-services-operations/dispute-management/create-case-with-intake-workspace.md index c94c7d80eee..4770ebde79a 100644 --- a/markdown/financial-services-operations/dispute-management/create-case-with-intake-workspace.md +++ b/markdown/financial-services-operations/dispute-management/create-case-with-intake-workspace.md @@ -34,15 +34,15 @@ You can dispute one or more transactions that are associated with an account by 3. Create a case from the dispute service case list or an interaction record. -
+
Option - + Steps -
+
**Dispute case from the dispute case list** @@ -52,7 +52,7 @@ Steps 2. Select **New**. -
+
**Dispute case from an interaction record** @@ -74,15 +74,15 @@ Steps 7. Under the **Initiate** playbook stage, fill in the required fields and any other related information. -
+
Activity - + Description -
+
**Select transaction** @@ -101,7 +101,7 @@ Provide information on the account or consumer and the dispute, such as: **Note:** If the transaction is part of another dispute case, it is flagged with a link to the case and information on the case outcome. -
+
**Select dispute reason** @@ -111,7 +111,7 @@ Fill out a series of questions to arrive at the category and reason code. **Note:** In case of integration with Visa and Mastercard APIs, if an error displays, refer to the **Activity stream** to see the error cause, resolve it and then select **Retrigger** to reload the activity. -
+
**Add more transactions** @@ -138,7 +138,7 @@ The **Fill additional transaction questions** activity is displayed if you add a **Note:** In case of integration with Visa and Mastercard APIs, if an error displays, refer to the **Activity stream** to see the error cause, resolve it, then select **Continue** to proceed to the next activity. -
+
**Resume dispute case** @@ -148,7 +148,7 @@ This activity is displayed if the case was created using Now Assist for Financia If the conversation ends before the case is submitted, an agent can resume the intake and review or select the dispute's account and transaction details in this activity. -
+
**Fill dispute questionnaire** @@ -156,7 +156,7 @@ If the conversation ends before the case is submitted, an agent can resume the i Continue completing the dispute questionnaire in this activity. -
+
**Fill additional transaction questions** @@ -164,7 +164,7 @@ Continue completing the dispute questionnaire in this activity. This activity displays if multiple transactions are selected. -
+
**Document upload** @@ -172,7 +172,7 @@ This activity displays if multiple transactions are selected. Upload any supporting documentation at this step, such as order details, invoices, and conversations between parties. -
+
**Customer signature required** @@ -192,7 +192,7 @@ Upload any supporting documentation at this step, such as order details, invoice **Note:** In order for users to view the Written Statement of Unauthorized Debit \(WSUD\) document, the Document Templates \[sn\_doc\] plugin must be activated. -
+
**Submit dispute** diff --git a/markdown/financial-services-operations/dispute-management/creating-new-connections-in-card-data-security.md b/markdown/financial-services-operations/dispute-management/creating-new-connections-in-card-data-security.md index 3a17fc5791c..dfb756f38f8 100644 --- a/markdown/financial-services-operations/dispute-management/creating-new-connections-in-card-data-security.md +++ b/markdown/financial-services-operations/dispute-management/creating-new-connections-in-card-data-security.md @@ -107,7 +107,7 @@ ServiceNow
-[Define a REST message HTTP method](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/web-services/t_DefineAnHTTPMethod.md) + diff --git a/markdown/financial-services-operations/dispute-management/dispute-management-workflows.md b/markdown/financial-services-operations/dispute-management/dispute-management-workflows.md index 01259047214..980a0c92c28 100644 --- a/markdown/financial-services-operations/dispute-management/dispute-management-workflows.md +++ b/markdown/financial-services-operations/dispute-management/dispute-management-workflows.md @@ -30,9 +30,9 @@ During this phase, the system identifies the initial transaction. You’re then You can then add more transactions \(if the dispute category is Fraud\),  and select associated transactions \(if Visa network\). You also complete the dispute questionnaire and upload any supporting documentation.  Dispute cases created using  disputes intake via Virtual Agent  are populated with information from the customer's responses in the Virtual Agent chat. -When a transaction is selected for a card dispute, you can obtain additional information about the transaction with an integration, such as [Order Insight Digital Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/visa-spoke.md). +When a transaction is selected for a card dispute, you can obtain additional information about the transaction with an integration, such as Order Insight Digital Management. -**Note:** Additional integrations such as [Ethoca Consumer Clarity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/ethoca-spoke.md) are available to retrieve additional information on a transaction. +**Note:** Additional integrations such as Ethoca Consumer Clarity are available to retrieve additional information on a transaction. The system evaluates decision rules and determines policy rules for each transaction in the case. For example, determining which transaction qualifies for a provisional credit, as opposed to a final credit. However, if the dispute is initiated by a contributor or customer, the evaluation of decision rules occurs only after the Review task has been submitted. For more information on these rules, see [Dispute decision tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/dispute-decision-tables.md). diff --git a/markdown/financial-services-operations/dispute-management/dispute-service-case-archival.md b/markdown/financial-services-operations/dispute-management/dispute-service-case-archival.md index b952f26277b..be3495954a9 100644 --- a/markdown/financial-services-operations/dispute-management/dispute-service-case-archival.md +++ b/markdown/financial-services-operations/dispute-management/dispute-service-case-archival.md @@ -30,7 +30,7 @@ Role required: admin **Note:** The Archive Dispute Service Cases rule is that a case that is inactive and more than two years old is automatically archived. This is the default base system archiving rule for dispute service cases in the Card Disputes Service Case table \[sn\_bom\_credit\_card\_disputes\_service\]. You can modify the archiving rule if necessary. - For more information on archive rules and archiving records, see [Archiving records in Core UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/archiving-older-records.md). + For more information on archive rules and archiving records, see . 3. Update the rule and its parameters, if necessary. diff --git a/markdown/financial-services-operations/dispute-management/make-decision-on-chargeback.md b/markdown/financial-services-operations/dispute-management/make-decision-on-chargeback.md index a8c08cf83ec..eead76657f8 100644 --- a/markdown/financial-services-operations/dispute-management/make-decision-on-chargeback.md +++ b/markdown/financial-services-operations/dispute-management/make-decision-on-chargeback.md @@ -50,7 +50,7 @@ Recovery option task to choose whether to pursue chargeback for a transaction wh 9. In the **Pursue recovery** drop-down, select one of the following. -
+
**Yes** @@ -58,7 +58,7 @@ Recovery option task to choose whether to pursue chargeback for a transaction wh The relevant tasks for the transaction trigger for the **Chargeback** stage. -
+
**No** diff --git a/markdown/financial-services-operations/dispute-management/resolve-fraud-customer-communication.md b/markdown/financial-services-operations/dispute-management/resolve-fraud-customer-communication.md index cfea94c1091..4b6245da322 100644 --- a/markdown/financial-services-operations/dispute-management/resolve-fraud-customer-communication.md +++ b/markdown/financial-services-operations/dispute-management/resolve-fraud-customer-communication.md @@ -50,15 +50,15 @@ When you select the **Decline dispute transaction** option in the **Detect frien - When the customer decision is accepted, provide **Customer feedback** and select **Mark complete**. The dispute is marked as **Closed Complete**. - When the customer decision is denied, provide the **Customer feedback**. In the **Action** section, select one of the following. -
+
Final action - + Steps -
+
**Decline dispute transaction** @@ -69,7 +69,7 @@ Steps The transaction is marked as**Closed Rejected**. -
+
**Issue credit and write-off** @@ -83,7 +83,7 @@ The **Issue credit** activity is displayed. 3. Provide the final credit and select **Close task**. The task is marked as **Closed Complete.** -
+
**Proceed with dispute** diff --git a/markdown/financial-services-operations/dispute-management/resolve-friendly-fraud.md b/markdown/financial-services-operations/dispute-management/resolve-friendly-fraud.md index eb5ee2a446a..bd0b5c225f0 100644 --- a/markdown/financial-services-operations/dispute-management/resolve-friendly-fraud.md +++ b/markdown/financial-services-operations/dispute-management/resolve-friendly-fraud.md @@ -69,15 +69,15 @@ Dispute agents can also use the Help resolve friendly fraud disputes agentic wor 9. Select one of the following options. -
+
Action - + Result -
+
**Decline dispute transaction** @@ -87,7 +87,7 @@ Result 2. The next activity **Customer communication** is displayed. See [Manage customer communication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/dispute-management/resolve-fraud-customer-communication.md). -
+
**Issue credit and write-off** @@ -101,7 +101,7 @@ The **Issue credit** activity is displayed. 3. Provide the final credit and select **Close task**. The task is marked as **Closed Complete.** . -
+
**Proceed with dispute** diff --git a/markdown/financial-services-operations/dispute-management/review-a-dispute-from-cardholder-intake.md b/markdown/financial-services-operations/dispute-management/review-a-dispute-from-cardholder-intake.md index e7a6da84754..1d33e0c0db3 100644 --- a/markdown/financial-services-operations/dispute-management/review-a-dispute-from-cardholder-intake.md +++ b/markdown/financial-services-operations/dispute-management/review-a-dispute-from-cardholder-intake.md @@ -44,15 +44,15 @@ Role required: sn\_bom\_credit\_card.dispute\_agent or sn\_bom\_credit\_card.dis 6. Under the **Review** playbook stage, review the submitted information and make any necessary adjustments. -
+
Activity - + Description -
+
**Review intake** @@ -72,7 +72,7 @@ Review the disputed transactions and the reason for dispute. **Note:** In case of integration with Visa and Mastercard APIs, if an error displays, refer to the **Activity stream** to see the error cause, resolve it and then select **Continue** to be able to proceed to the next activity. -
+
**Additional questions** @@ -80,7 +80,7 @@ Review the disputed transactions and the reason for dispute. Provide answers to any additional questions not answered by the customer and update any additional questions as required. If the dispute category changes, the system will produce a questionnaire for the newly selected category, which you must fill out. Select **Continue** when you have finished the questionnaire. -
+
**Customer signature required** @@ -96,7 +96,7 @@ For compliance purposes, inform the customer to sign a written statement for the **Note:** In order for users to view the Written Statement of Unauthorized Debit \(WSUD\) document, the Document Templates \[sn\_doc\] plugin must be activated. -
+
**Submit for investigation** diff --git a/markdown/financial-services-operations/dispute-management/review-and-decide-prearbitration.md b/markdown/financial-services-operations/dispute-management/review-and-decide-prearbitration.md index 375f90145ba..c6955963b73 100644 --- a/markdown/financial-services-operations/dispute-management/review-and-decide-prearbitration.md +++ b/markdown/financial-services-operations/dispute-management/review-and-decide-prearbitration.md @@ -77,15 +77,15 @@ If Card Data Security is installed and configured, **Attachments** in the contex - When integrated with Mastercard's Mastercom APIs, the system automatically compresses multiple attachments into a single zip file. It also validates attached files against Mastercard requirements for file type and size, and alerts you when any attachment doesn’t meet Mastercard requirements. For more information, see [Mastercard document requirements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/mastercard-image-and-document-requirements.md). 13. In the **Response outcome** field, select **Resolved** or **Unresolved**. -
+
Selection - + Result -
+
**Unresolved** @@ -120,7 +120,7 @@ The **Arbitration response received** drop-down is displayed. - **No** to end the chargeback, then the transaction moves to the Financial adjustments 2. The task is then marked as Complete. -
+
**Resolved** diff --git a/markdown/financial-services-operations/dispute-management/review-and-respond-to-pre-arbitration.md b/markdown/financial-services-operations/dispute-management/review-and-respond-to-pre-arbitration.md index 5fe960fdfff..c75d46bd04d 100644 --- a/markdown/financial-services-operations/dispute-management/review-and-respond-to-pre-arbitration.md +++ b/markdown/financial-services-operations/dispute-management/review-and-respond-to-pre-arbitration.md @@ -52,15 +52,15 @@ The acquirer might choose to initiate pre-arbitration. You can review and respon 8. Respond in one of the following ways. -
+
Option - + Description -
+
**Resolved** @@ -70,7 +70,7 @@ Determine whether to reverse provisional credit using the **Reverse provisional As a result, the issuer accepts the pre-arbitration request of the acquirer. It reverses provisional credit or convert provisional credit to final credit. -
+
**Unresolved** diff --git a/markdown/financial-services-operations/dispute-management/review-arbitration-response-mc.md b/markdown/financial-services-operations/dispute-management/review-arbitration-response-mc.md index 1a0b5203f90..bf0698a5e86 100644 --- a/markdown/financial-services-operations/dispute-management/review-arbitration-response-mc.md +++ b/markdown/financial-services-operations/dispute-management/review-arbitration-response-mc.md @@ -63,15 +63,15 @@ If Card Data Security is installed and configured, **Attachments** in the contex 11. In the **Response outcome** field, select one of the following options. -
+
Selection - + Result -
+
**Unresolved** @@ -81,7 +81,7 @@ Select this option if you are not happy with the arbitration response from Maste For more information about Financial adjustments, see [About Financial adjustments in Mastercard disputes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/dispute-management/financial-adjustments.md). -
+
**Resolved** diff --git a/markdown/financial-services-operations/dispute-management/review-dispute-response-and-create-pre-arbitration.md b/markdown/financial-services-operations/dispute-management/review-dispute-response-and-create-pre-arbitration.md index 0d002a395bd..18ca6d18d70 100644 --- a/markdown/financial-services-operations/dispute-management/review-dispute-response-and-create-pre-arbitration.md +++ b/markdown/financial-services-operations/dispute-management/review-dispute-response-and-create-pre-arbitration.md @@ -50,15 +50,15 @@ Role required: sn\_bom\_credit\_card.dispute\_agent or sn\_bom\_credit\_card.dis 9. Select one of the following options. -
+
Selection - + Result -
+
**Unresolved** @@ -74,7 +74,7 @@ Result 8. Select **Submit**. -
+
**Resolved** diff --git a/markdown/financial-services-operations/dispute-management/review-pre-arbitration-response-and-create-case-filing.md b/markdown/financial-services-operations/dispute-management/review-pre-arbitration-response-and-create-case-filing.md index cd57d0f24e2..fd5e078a967 100644 --- a/markdown/financial-services-operations/dispute-management/review-pre-arbitration-response-and-create-case-filing.md +++ b/markdown/financial-services-operations/dispute-management/review-pre-arbitration-response-and-create-case-filing.md @@ -52,15 +52,15 @@ After you receive the merchant’s response for pre-arbitration, the response is 8. In the **Pre arbitration outcome** field, select **Resolved** or **Unresolved**. -
+
Selection - + Result -
+
**Unresolved** @@ -73,7 +73,7 @@ the field **Do you want to create case filing?** is displayed.1. Create a case 5. Select **Submit dispute filing**. -
+
**Resolved** diff --git a/markdown/financial-services-operations/dispute-management/review-prearbitration-response-escalate-arbitration.md b/markdown/financial-services-operations/dispute-management/review-prearbitration-response-escalate-arbitration.md index 9e23970ebc4..abd9714ce62 100644 --- a/markdown/financial-services-operations/dispute-management/review-prearbitration-response-escalate-arbitration.md +++ b/markdown/financial-services-operations/dispute-management/review-prearbitration-response-escalate-arbitration.md @@ -68,15 +68,15 @@ If Card Data Security is installed and configured, **Attachments** in the contex - When integrated with Mastercard's Mastercom APIs, the system automatically compresses multiple attachments into a single zip file. It also validates attached files against Mastercard requirements for file type and size, and alerts you when any attachment doesn’t meet Mastercard requirements. For more information, see [Mastercard document requirements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/mastercard-image-and-document-requirements.md). 12. Select one of the following options from the **Response outcome** drop-down. -
+
Option - + Description -
+
**Unresolved** @@ -96,7 +96,7 @@ The next task [Review arbitration response](https://raw.githubusercontent.com/Se - **No** to end the chargeback, then the transaction moves to the Financial adjustments 2. The task is then marked as Complete. -
+
**Resolved** diff --git a/markdown/financial-services-operations/dispute-management/review-respond-collaboration.md b/markdown/financial-services-operations/dispute-management/review-respond-collaboration.md index 1d33b497ac8..da86ea0fa89 100644 --- a/markdown/financial-services-operations/dispute-management/review-respond-collaboration.md +++ b/markdown/financial-services-operations/dispute-management/review-respond-collaboration.md @@ -73,15 +73,15 @@ If Card Data Security is installed and configured, **Attachments** in the contex **Note:** In case of integration with Mastercard's Mastercom APIs, the **Merchant's Response to Collaboration** drop-down list automatically shows the merchant response and you can't edit it. -
+
Option - + Result -
+
**__Refund__** @@ -106,7 +106,7 @@ The [Review chargeback response and decide on pre-arbitration or arbitration](ht - **No** if there’s no second presentment from the merchant. The case goes in the favor of the cardholder and the transaction moves to Financial adjustments 1 and the dispute life cycle ends. For more information, see [About Financial adjustments in Mastercard disputes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/dispute-management/financial-adjustments.md). -
+
**__Voucher__** @@ -131,7 +131,7 @@ The [Review chargeback response and decide on pre-arbitration or arbitration](ht - Select **No** if there’s no second presentment from the merchant. The case goes in the favor of the cardholder and the transaction moves to Financial adjustments 1 and the dispute life cycle ends. -
+
**__First-Party Trust__** diff --git a/markdown/financial-services-operations/dispute-management/set-up-a-jwt-provider.md b/markdown/financial-services-operations/dispute-management/set-up-a-jwt-provider.md index bd2ec438656..1c5910d77e1 100644 --- a/markdown/financial-services-operations/dispute-management/set-up-a-jwt-provider.md +++ b/markdown/financial-services-operations/dispute-management/set-up-a-jwt-provider.md @@ -67,7 +67,7 @@ A JWT key created for Card Data Security. See [Set up a JWT key](https://raw.git 5. Do the following in the **Standard Claims** related list. -
+
**Card network \(Visa, Mastercard\)** @@ -78,7 +78,7 @@ A JWT key created for Card Data Security. See [Set up a JWT key](https://raw.git 3. In the `sub` record, update the **Claim Value** with a descriptive name. -
+
**Verifi** diff --git a/markdown/financial-services-operations/dispute-management/setting-up-disputes-management.md b/markdown/financial-services-operations/dispute-management/setting-up-disputes-management.md index c5e7202dd07..767da60f76e 100644 --- a/markdown/financial-services-operations/dispute-management/setting-up-disputes-management.md +++ b/markdown/financial-services-operations/dispute-management/setting-up-disputes-management.md @@ -22,7 +22,7 @@ Set up your Dispute Management implementation by installing the required plugins Set up your implementation for Financial Services Card Operations by installing the application, importing financial services data, and reviewing and configuring the application's components. -- [Set up Visa Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/set-up-visa-spoke.md) +- Install Visa Spoke if Visa is your card payment network provider. Use the spoke to manage card disputes with Visa Resolve Online \(VROL\). Leverage Visa Spoke actions to perform transaction inquiry, order insight digital, collaborate with merchants, and perform other functions with enhanced security. @@ -34,15 +34,15 @@ Set up your Dispute Management implementation by installing the required plugins Dispute Rules Content Pack for Visa provides the questionnaire for intake of a dispute and dispute categorization rules as per Visa guidelines. Run chargeback eligibility rules based on Visa Core Rules and Visa Product and Service Rules. -- [Set up Verifi Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/set-up-verifi-spoke.md) +- Use Verifi Spoke to integrate with the Verifi CDRN API suite and perform API calls to perform early dispute resolution. -- [Set up Mastercard spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/set-up-mastercard-spoke.md) +- Install Mastercard Spoke if Mastercard is your card payment network provider. Use the spoke to manage card disputes with Mastercard. Leverage Mastercard spoke actions, to perform transaction inquiry, order insight digital, collaborate with merchants, and perform other functions with enhanced security. -- [Set up Ethoca spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/set-up-ethoca-spoke.md) +- Use the Ethoca spoke to integrate with Ethoca Consumer Clarity APIs. diff --git a/markdown/financial-services-operations/doc-processor-work-on-doc-verification-task.md b/markdown/financial-services-operations/doc-processor-work-on-doc-verification-task.md index 5fc122b34c4..f6e35b599ba 100644 --- a/markdown/financial-services-operations/doc-processor-work-on-doc-verification-task.md +++ b/markdown/financial-services-operations/doc-processor-work-on-doc-verification-task.md @@ -48,15 +48,15 @@ Role required: sn\_doc\_processor.agent​ 7. Select one of the following options. -
+
Task - + Action -
+
**Verify** @@ -64,7 +64,7 @@ Action Select **Verify** if the document details are sufficient. -
+
**Reject** diff --git a/markdown/financial-services-operations/document-processor-workflows.md b/markdown/financial-services-operations/document-processor-workflows.md index 5cbd3645d13..eefbfd6c10c 100644 --- a/markdown/financial-services-operations/document-processor-workflows.md +++ b/markdown/financial-services-operations/document-processor-workflows.md @@ -26,7 +26,7 @@ The following predefined workflows for Document Processor are available with the |Generate DocIntel Document task| |Generate DocIntel Use case| -These workflows are built using [Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/flow-designer.md). The application admin can review and customize these predefined flows that are based on the business needs of an organization. +These workflows are built using . The application admin can review and customize these predefined flows that are based on the business needs of an organization. ## General workflow for Document Processor diff --git a/markdown/financial-services-operations/enable-branch-operations.md b/markdown/financial-services-operations/enable-branch-operations.md index b2c2b0b9d40..a6ba9a59f6a 100644 --- a/markdown/financial-services-operations/enable-branch-operations.md +++ b/markdown/financial-services-operations/enable-branch-operations.md @@ -49,9 +49,9 @@ The following plugins install the Location manager contributor role and workspac - Financial Services Operations \(FSO\) application plugin - Applicable FSO application plugins install branch operations demo data and add the branch location field on case tables and records. - Financial Services Operations Core application plugin - The Financial Services Operations Core application plugin \(sn\_bom\) is automatically installed when you install an applicable FSO application. The sn\_bom plugin installs the Location manager contributor role \(sn\_bom.location\_manager\_contributor\). The Location manager contributor role enables a personalized Workspace with dashboard for viewing metrics and managing cases. The role can collect and submit case documents, and add staff members to a branch location. - **Note:** The Business Location plugin must be activated for the sn\_bom.location\_manager\_contributor role to be enabled. For more information, see [Activate business locations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/activate-business-location.md) + **Note:** The Business Location plugin must be activated for the sn\_bom.location\_manager\_contributor role to be enabled. For more information, see -- Business Location plugin \(com.snc.business\_location\) - The com.snc.business\_location plugin enables support for banks that interact with customers through branches. The com.snc.business\_location plugin automatically activates the Service Organization plugin \(com.snc.service\_organization\), which enables support for internal branches. For information on activating the Business Location plugin, see [Activate business locations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/activate-business-location.md). +- Business Location plugin \(com.snc.business\_location\) - The com.snc.business\_location plugin enables support for banks that interact with customers through branches. The com.snc.business\_location plugin automatically activates the Service Organization plugin \(com.snc.service\_organization\), which enables support for internal branches. For information on activating the Business Location plugin, see . ## Location manager contributor workspace @@ -63,7 +63,7 @@ The Location manager contributor workspace contains these pages. The Location manager contributor role can select metric numbers from the landing or Branch Performance Metrics dashboard pages to drill down to a breakdown list or KPI Details performance analytics view. -For more information about analytics and reporting for Financial Services Operations, see [Implementing Platform Analytics solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/fso-content-pack.md) and [KPI Details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/kpi-details.md). +For more information about analytics and reporting for Financial Services Operations, see [Implementing Platform Analytics solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/fso-content-pack.md) and . For more information on workspaces in Financial Services Operations, see [Workspaces](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/fso-workspace.md). @@ -76,7 +76,7 @@ The Branch Performance Metrics dashboard enables Location managers to get a oper |Closed cases|Number of cases closed in the last 30 days for the branch. The number and percentage change in the current period appears under the total percentage.| |SLA met|Number and percentage of SLAs met across all FSO cases in the last 30 days for the branch location. The number and percentage change in the current period appears under the total percentage.| |SLA breached|Number of SLAs breached across all FSO cases in the last 30 days for the branch location.| -|CSAT score|Percentage average customer satisfaction across all FSO cases based on surveys completed for the branch location in the last 30 days. The number and percentage change in the current period appears under the total percentage. For more information about CSAT, see [Customer service satisfaction surveys](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/c_CustomerServiceSatisfactionSurvey.md).| +|CSAT score|Percentage average customer satisfaction across all FSO cases based on surveys completed for the branch location in the last 30 days. The number and percentage change in the current period appears under the total percentage. For more information about CSAT, see .| |Trend of SLA met and breached closed cases|Trend of closed cases with SLAs breached vs closed cases with SLAs not breached in last 30 days for the branch, trended weekly.| |Trend of closed, open and created cases|Trend of closed cases, open cases, and cases created in the last 30 days for the branch location, trended weekly.| diff --git a/markdown/financial-services-operations/enable-docintel-fso.md b/markdown/financial-services-operations/enable-docintel-fso.md index 3c7f90ca3bf..89f07b8bdac 100644 --- a/markdown/financial-services-operations/enable-docintel-fso.md +++ b/markdown/financial-services-operations/enable-docintel-fso.md @@ -24,7 +24,7 @@ Enabling Document Intelligence for FSO requires the following plugins: - Financial Services Operations Core \(sn\_bom\): [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-core-data-model.md) - Financial Services Document Processor \(sn\_doc\_processor\): [Integrating with Document Processor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/integrating-with-document-processor.md) -- Document Intelligence \(sn\_docintel\): [Install Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-document-intelligence.md) +- Document Intelligence \(sn\_docintel\): Install Document Intelligence - Document Intelligence UIB Component \(com.sn\_docintel\_iframe\) ## Procedure diff --git a/markdown/financial-services-operations/explore-agentic-contact-center-for-insurance.md b/markdown/financial-services-operations/explore-agentic-contact-center-for-insurance.md index 0d0b21d2ad5..d454e302ab9 100644 --- a/markdown/financial-services-operations/explore-agentic-contact-center-for-insurance.md +++ b/markdown/financial-services-operations/explore-agentic-contact-center-for-insurance.md @@ -30,7 +30,7 @@ Agentic Contact Center for Insurance addresses these challenges by consolidating ## Agentic Contact Center for Insurance example workflow -1. A customer calls the insurer's contact center. An integrated CCaaS routes the call to the CSR . For more information, see [Interaction Controls Component \(ICC\) for voice calls](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/contact-center-integration-with-icc.md). +1. A customer calls the insurer's contact center. An integrated CCaaS routes the call to the CSR . For more information, see . 2. When the CSR accepts the call, the **Interaction** page opens. The customer's profile and policy summary are displayed , and the CSR immediately receives an AI-generated summary of the call based on what has been collected up to that point via the interactive voice response \(IVR\) or Voice AI agent. This gives the CSR immediate context before the conversation with the customer begins. 3. A live transcript of the call is captured and updated continuously throughout the interaction, and serves as the primary input for the real-time assistance of the AI agent . @@ -40,7 +40,7 @@ Agentic Contact Center for Insurance addresses these challenges by consolidating 5. CSRs can also ask their own questions at any time by typing into the Now Assist panel. For example, they may check recent claims activity, check coverage eligibility criteria, or retrieve policy details. 6. At any point during or outside of an active call, a CSR can open the **Customer 360** page by selecting the customer's name from the Interaction page or searching for the customer. The Customer 360 page opens in a separate tab and provides a comprehensive view of the customer's profile and insurance relationship, including policies, premiums, claims, and coverages. For more information about the Customer 360 page, see [Customer 360 page for Agentic Contact Center for Insurance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/customer-360-insurance-agentic-contact-centre.md). -7. When the call concludes, the system displays a wrap-up summary dialog with configured wrap-up codes. The agent can select a code and submit the wrap-up using an AI-generated call summary. For more information, see [Use AI to generate wrap up code and notes summary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ai-generated-wrap-up-codes-and-notes-summary.md). +7. When the call concludes, the system displays a wrap-up summary dialog with configured wrap-up codes. The agent can select a code and submit the wrap-up using an AI-generated call summary. For more information, see . ## Agentic Contact Center for Insurance benefits diff --git a/markdown/financial-services-operations/explore-fso-integration-with-friss.md b/markdown/financial-services-operations/explore-fso-integration-with-friss.md index 9e8091f4d94..b8dabe1ba2f 100644 --- a/markdown/financial-services-operations/explore-fso-integration-with-friss.md +++ b/markdown/financial-services-operations/explore-fso-integration-with-friss.md @@ -35,7 +35,7 @@ The following diagram is a workflow of the FRISS integration. The diagram shows |-----|-----------| |Workflow Layer|Layer that contains the Commercial Lines Claims and Personal Lines Claims applications for triggering and storing fraud scores.| |Adapter/Integration Layer|Layer that contains the Financial Services Operations Integration with FRISS subflow to execute the FRISS spoke actions and to provide a fraud score. Additional tables are added to this service to store the fraud score.| -|Spoke Layer|Layer that contains the FRISS spoke actions that use REST APIs to interact with FRISS. For more information on the FRISS spoke actions, see[FRISS Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/friss-spoke.md).| +|Spoke Layer|Layer that contains the FRISS spoke actions that use REST APIs to interact with FRISS. For more information on the FRISS spoke actions, see.| ## Financial Services Operations Integration with FRISS benefits diff --git a/markdown/financial-services-operations/explore-fso-integration-with-verifi-cdrn.md b/markdown/financial-services-operations/explore-fso-integration-with-verifi-cdrn.md index 7cea3c7ad3a..cae0dd08c1d 100644 --- a/markdown/financial-services-operations/explore-fso-integration-with-verifi-cdrn.md +++ b/markdown/financial-services-operations/explore-fso-integration-with-verifi-cdrn.md @@ -117,7 +117,7 @@ The retailer or service provider whose transaction is being disputed by the card To learn more about configuring and using Financial Services Operations Integration with Verifi, see: - [Configuring Financial Services Operations Integration with Verifi](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-financial-services-integration-with-verifi-cdrn.md) -- [Verifi Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/verifi-spoke.md) +- - [Financial Services Operations Integration with Visa reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/FSO-integration-with-visa-reference.md) **Parent Topic:**[Financial Services Operations Integration with Verifi](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-verifi-cdrn-integration-app-landing-page.md) diff --git a/markdown/financial-services-operations/exploring-agentic-contact-center-for-banking.md b/markdown/financial-services-operations/exploring-agentic-contact-center-for-banking.md index d6312f17976..a1f0df9d675 100644 --- a/markdown/financial-services-operations/exploring-agentic-contact-center-for-banking.md +++ b/markdown/financial-services-operations/exploring-agentic-contact-center-for-banking.md @@ -6,7 +6,7 @@ canonical_url: https://www.servicenow.com/docs/r/financial-services-operations/e release: australia topic_type: concept last_updated: "2026-03-12" -reading_time_minutes: 5 +reading_time_minutes: 4 keywords: [explore] breadcrumb: [Agentic Contact Center for Banking, Banking applications, Financial Services Operations \(FSO\)] --- @@ -34,7 +34,7 @@ The following image shows an example workflow of a CSR working on a customer int \[Omitted image "agentic-contact-center-banking-workflow.png"\] Alt text: Flowchart showing the agentic contact center workflow for banking customer service interactions. -1. A customer calls the bank's contact center. An integrated CCaaS routes the call to the human CSR agent. For more information, see [Interaction Controls Component \(ICC\) for voice calls](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/contact-center-integration-with-icc.md). +1. A customer calls the bank's contact center. An integrated CCaaS routes the call to the human CSR agent. For more information, see . 2. When the CSR accepts the call, the **Interaction** page opens. The customer's details are displayed, and the CSR immediately receives an AI-generated summary of the call based on what has been collected up to that point via the IVR or Voice AI agent. This gives the CSR immediate context before the conversation with the customer begins. 3. A live transcript of the call is captured and updated continuously throughout the interaction, and serves as the primary input for the AI agent's real-time assistance. @@ -44,7 +44,7 @@ The following image shows an example workflow of a CSR working on a customer int 5. CSRs can also ask their own questions at any time by typing into the Now Assist panel. For example, they may look up recent account transactions, check product eligibility criteria, or retrieve policy information. 6. At any point during or outside of an active call, a CSR can open the **Customer 360** page by selecting the customer's name from the Interaction page or searching for the customer. The Customer 360 page opens in a separate tab and provides a comprehensive view of the customer's profile and financial relationship with the bank. For more information about the Customer 360 page, see [Customer 360 page for Agentic Contact Center for Banking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/customer-360-agentic-contact-center-for-banking.md). -7. When the call concludes, a wrap-up summary dialog displays with configured wrap-up codes. The agent can select a code and submit the wrap-up using an AI-generated call summary. For more information, see [Use AI to generate wrap up code and notes summary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ai-generated-wrap-up-codes-and-notes-summary.md). +7. When the call concludes, a wrap-up summary dialog displays with configured wrap-up codes. The agent can select a code and submit the wrap-up using an AI-generated call summary. For more information, see . ## Agentic Contact Center for Banking benefits diff --git a/markdown/financial-services-operations/exploring-document-processor.md b/markdown/financial-services-operations/exploring-document-processor.md index 44cd5524c23..56f1c091573 100644 --- a/markdown/financial-services-operations/exploring-document-processor.md +++ b/markdown/financial-services-operations/exploring-document-processor.md @@ -16,9 +16,9 @@ You can use the ServiceNow® Document Processor application to generate standard This application is automatically installed when you install any Financial Services Operations application or Financial Services Operations Core. -An admin can use Document Templates to create HTML and PDF document templates, which can be used to generate standard letters or documents. The templates can be used to automate and simplify the process of filling out, signing, and reviewing documents online. For more information, see [Document Templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/document-templates-overview.md). +An admin can use Document Templates to create HTML and PDF document templates, which can be used to generate standard letters or documents. The templates can be used to automate and simplify the process of filling out, signing, and reviewing documents online. For more information, see Document Templates. -Admins can also integrate documents with 3rd party e-signature providers like DocuSign and Adobe Sign. For more information, see [Document Template integration with Docusign](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/docusign-doc.md) or [Document Template integration with AdobeSign](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/adobe-sign-doc.md). +Admins can also integrate documents with 3rd party e-signature providers like DocuSign and Adobe Sign. For more information, see Document Template integration with Docusign or Document Template integration with AdobeSign. ## Features diff --git a/markdown/financial-services-operations/exploring-financial-services-operations-integration-with-mastercard.md b/markdown/financial-services-operations/exploring-financial-services-operations-integration-with-mastercard.md index 1070a3229d7..a53767c6b91 100644 --- a/markdown/financial-services-operations/exploring-financial-services-operations-integration-with-mastercard.md +++ b/markdown/financial-services-operations/exploring-financial-services-operations-integration-with-mastercard.md @@ -6,7 +6,7 @@ canonical_url: https://www.servicenow.com/docs/r/financial-services-operations/e release: australia topic_type: concept last_updated: "2026-03-12" -reading_time_minutes: 2 +reading_time_minutes: 1 breadcrumb: [Mastercard, Integrate, Financial Services Operations \(FSO\)] --- @@ -18,7 +18,7 @@ Use the Financial Services Operations Integration with Mastercard to automate an Financial Services Operations Integration with Mastercard helps manage disputes easily and efficiently within ServiceNow. It uses Mastercard Spoke actions to support key steps in the dispute process, such as searching transactions, creating claims and chargebacks, handling pre-arbitration and arbitration, and reporting fraud. -You can find more information about the Mastercard Spoke actions and setup details in the [Mastercard Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/mastercard-spoke.md) documentation. +You can find more information about the Mastercard Spoke actions and setup details in the documentation. The application includes predefined subflows for common use cases, and you can extend them to meet custom requirements. Its adapter layer simplifies the connection to dispute workflows, helping you resolve cases faster and more accurately. @@ -40,14 +40,14 @@ The Mastercard Spoke includes actions that use Mastercom APIs to automate key di |Benefit|Feature|Users| |-------|-------|-----| -|Automatically connects workflows with Mastercom and shows real-time updates to track cases easily.|[Enables seamless integration with Mastercard’s Mastercom API Suite and Mastercom Extended APIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/mastercard-spoke.md)|Administrator| +|Automatically connects workflows with Mastercom and shows real-time updates to track cases easily.|Enables seamless integration with Mastercard’s Mastercom API Suite and Mastercom Extended APIs|Administrator| |Uses predefined subflows with built-in error handling and retry logic to reduce development time and errors.|[Financial Services Operations Integration with Mastercard subflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-integration-with-mastercard-subflows.md)|Administrator| ## What to explore next To learn more about configuring Financial Services Operations Integration with Mastercard, see: -- [Mastercard Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/mastercard-spoke.md) +- - [Configuring Financial Services Operations Integration with Mastercard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configuring-financial-services-operations-integration-with-mastercard.md) - [Components installed with the Financial Services Operations Integration with Mastercard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/components-installed-with-the-financial-services-operations-integration-with-mastercard.md) diff --git a/markdown/financial-services-operations/exploring-financial-services-operations-integration-with-visa.md b/markdown/financial-services-operations/exploring-financial-services-operations-integration-with-visa.md index c94caf1fd06..fe3a8011af9 100644 --- a/markdown/financial-services-operations/exploring-financial-services-operations-integration-with-visa.md +++ b/markdown/financial-services-operations/exploring-financial-services-operations-integration-with-visa.md @@ -24,7 +24,7 @@ You can use the following subflows to the Visa spoke actions: - Initiate dispute from transaction or case - Submit dispute questionnaire -For more information on setting up the integration to invoke Visa APIs for the Visa card dispute processs, see [Set up Visa Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/set-up-visa-spoke.md). +For more information on setting up the integration to invoke Visa APIs for the Visa card dispute processs, see . ## Workflow @@ -44,5 +44,5 @@ Integrating Financial Services Operations card dispute flow with the Visa spoke **Related topics** -[Visa Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/visa-spoke.md) +[bundle-crint.visa-spoke] diff --git a/markdown/financial-services-operations/exploring-fso-integration-with-guidewire.md b/markdown/financial-services-operations/exploring-fso-integration-with-guidewire.md index 613ed846c5f..42d6c5fd7e6 100644 --- a/markdown/financial-services-operations/exploring-fso-integration-with-guidewire.md +++ b/markdown/financial-services-operations/exploring-fso-integration-with-guidewire.md @@ -51,7 +51,7 @@ Spoke Layer -Layer that includes the Guidewire spoke plugin. This layer provides the actions that use REST Web Services to interact with the Guidewire APIs. To view Guidewire spoke actions, see [Guidewire Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/guidewire-spoke.md) actions. +Layer that includes the Guidewire spoke plugin. This layer provides the actions that use REST Web Services to interact with the Guidewire APIs. To view Guidewire spoke actions, see actions.
**Parent Topic:**[Financial Services Operations Integration with Guidewire](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/fso-integration-with-guidewire-landing-page.md) diff --git a/markdown/financial-services-operations/financial-services-card-operations/block-credit-card.md b/markdown/financial-services-operations/financial-services-card-operations/block-credit-card.md index 62fb0b8af4c..7943bc8cc19 100644 --- a/markdown/financial-services-operations/financial-services-card-operations/block-credit-card.md +++ b/markdown/financial-services-operations/financial-services-card-operations/block-credit-card.md @@ -34,15 +34,15 @@ This credit card task is automatically created with a credit card service case f 3. Open the task from a credit card service case or from the Credit Card Task list. -
+
Option - + Steps -
+
**From a credit card service case** @@ -53,7 +53,7 @@ Steps 3. In the case, click the **Tasks** tab and select the credit card task. -
+
**From the Credit Card Task list** diff --git a/markdown/financial-services-operations/financial-services-card-operations/determine-card-terms-conditions-disclosures.md b/markdown/financial-services-operations/financial-services-card-operations/determine-card-terms-conditions-disclosures.md index 7b96b098f07..22062c20a48 100644 --- a/markdown/financial-services-operations/financial-services-card-operations/determine-card-terms-conditions-disclosures.md +++ b/markdown/financial-services-operations/financial-services-card-operations/determine-card-terms-conditions-disclosures.md @@ -34,15 +34,15 @@ This credit card task is automatically created for a new credit card case when t 3. Open the task from a credit card service case or from the Credit Card Task list. -
+
Option - + Steps -
+
**From a credit card service case** @@ -53,7 +53,7 @@ Steps 3. In the case, click the **Tasks** tab and select the credit card task. -
+
**From the Credit Card Task list** diff --git a/markdown/financial-services-operations/financial-services-card-operations/evaluate-product-eligibility.md b/markdown/financial-services-operations/financial-services-card-operations/evaluate-product-eligibility.md index 01de2d4c2a3..946a1a75a1a 100644 --- a/markdown/financial-services-operations/financial-services-card-operations/evaluate-product-eligibility.md +++ b/markdown/financial-services-operations/financial-services-card-operations/evaluate-product-eligibility.md @@ -34,15 +34,15 @@ A credit card task to evaluate the product eligibility is automatically created 3. Open the task from a credit card service case or from the Credit Card Task list. -
+
Option - + Steps -
+
**From a credit card service case** @@ -53,7 +53,7 @@ Steps 3. In the case, click the **Tasks** tab and select the credit card task. -
+
**From the Credit Card Task list** diff --git a/markdown/financial-services-operations/financial-services-card-operations/increase-credit-limit.md b/markdown/financial-services-operations/financial-services-card-operations/increase-credit-limit.md index bd9a641b036..422d88b88c3 100644 --- a/markdown/financial-services-operations/financial-services-card-operations/increase-credit-limit.md +++ b/markdown/financial-services-operations/financial-services-card-operations/increase-credit-limit.md @@ -36,15 +36,15 @@ This credit card task is automatically created when the credit assessment task h 3. Open the task from a credit card service case or from the Credit Card Task list. -
+
Option - + Steps -
+
**From a credit card service case** @@ -55,7 +55,7 @@ Steps 3. In the case, click the **Tasks** tab and select the credit card task. -
+
**From the Credit Card Task list** diff --git a/markdown/financial-services-operations/financial-services-card-operations/set-up-credit-card-account.md b/markdown/financial-services-operations/financial-services-card-operations/set-up-credit-card-account.md index 112e51719c6..bf92673aa78 100644 --- a/markdown/financial-services-operations/financial-services-card-operations/set-up-credit-card-account.md +++ b/markdown/financial-services-operations/financial-services-card-operations/set-up-credit-card-account.md @@ -34,15 +34,15 @@ This credit card task is automatically created for a new credit card case when t 3. Open the task from a credit card service case or from the Credit Card Task list. -
+
Option - + Steps -
+
**From a credit card service case** @@ -53,7 +53,7 @@ Steps 3. In the case, click the **Tasks** tab and select the credit card task. -
+
**From the Credit Card Task list** diff --git a/markdown/financial-services-operations/financial-services-complaint-management/configure-response-templates-fso-complaints.md b/markdown/financial-services-operations/financial-services-complaint-management/configure-response-templates-fso-complaints.md index 3b5bf751e94..3e7fbdbd5a3 100644 --- a/markdown/financial-services-operations/financial-services-complaint-management/configure-response-templates-fso-complaints.md +++ b/markdown/financial-services-operations/financial-services-complaint-management/configure-response-templates-fso-complaints.md @@ -42,7 +42,7 @@ Each template is associated with the Complaint Case \[sn\_bom\_compl\_service\] - Click **New** to create a new channel that gets added to the response template. - **Note:** For information on Response Template Channel form fields, see [Create a response template channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/hr-templated-snippets.md). + **Note:** For information on Response Template Channel form fields, see Create a response template channel. - Click **Edit** to access and add an existing channel to the response template. The Response Template form returns. diff --git a/markdown/financial-services-operations/financial-services-complaint-management/fso-complaint-form-fields.md b/markdown/financial-services-operations/financial-services-complaint-management/fso-complaint-form-fields.md index e7d883c6abb..5680ea496cc 100644 --- a/markdown/financial-services-operations/financial-services-complaint-management/fso-complaint-form-fields.md +++ b/markdown/financial-services-operations/financial-services-complaint-management/fso-complaint-form-fields.md @@ -186,7 +186,7 @@ Response -Response drafted by the agent to resolve the case. To copy content from a response template and add to this field, select the response template icon \(\[Omitted image "response-template-icon.png"\] Alt text: response template icon\). For more information on how to use a response template, see [Use response templates to add information to cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-aw-agent-use-response-template.md). +Response drafted by the agent to resolve the case. To copy content from a response template and add to this field, select the response template icon \(\[Omitted image "response-template-icon.png"\] Alt text: response template icon\). For more information on how to use a response template, see Use response templates to add information to cases. **Note:** Response templates are available only if they're configured by your complaint admin. For more information, see [Define response templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-complaint-management/configure-response-templates-fso-complaints.md). diff --git a/markdown/financial-services-operations/financial-services-complaint-management/fso-complaints-mgmt-data-model.md b/markdown/financial-services-operations/financial-services-complaint-management/fso-complaints-mgmt-data-model.md index 6741732b1eb..062b57b385f 100644 --- a/markdown/financial-services-operations/financial-services-complaint-management/fso-complaints-mgmt-data-model.md +++ b/markdown/financial-services-operations/financial-services-complaint-management/fso-complaints-mgmt-data-model.md @@ -30,7 +30,7 @@ This data model uses a combination of tables to store data: - Extends the Sold Product \[sn\_install\_base\_sold\_product\] table for financial account and financial transaction tables. - Uses these CSM tables to support customers: Consumer \[csm\_consumer\], Account \[customer\_account\], and Contact \[customer\_contact\] - For more information on these CSM tables that store customer records, see [Accounts and contacts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-csm-accounts-contacts.md) and [Consumers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-csm-consumers.md). + For more information on these CSM tables that store customer records, see Accounts and contacts and Consumers. - ServiceNow AI Platform tables. diff --git a/markdown/financial-services-operations/financial-services-complaint-management/fso-complaints-mgmt-workflow.md b/markdown/financial-services-operations/financial-services-complaint-management/fso-complaints-mgmt-workflow.md index 67e7c16f676..23ff913fea8 100644 --- a/markdown/financial-services-operations/financial-services-complaint-management/fso-complaints-mgmt-workflow.md +++ b/markdown/financial-services-operations/financial-services-complaint-management/fso-complaints-mgmt-workflow.md @@ -20,7 +20,7 @@ The following diagram shows how the application helps bank agents resolve a comp \[Omitted image "fso-complaints-workflow-example.png"\] Alt text: Workflow that shows how a complaint request is resolved using the Complaint management application. For the text description, refer to the workflow steps that follow. -**Note:** This workflow is built using [Process Automation Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/process-automation-designer.md) and [Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/flow-designer.md). The complaint admin can review and customize this predefined flow based on the business needs of your organization. +**Note:** This workflow is built using [Process Automation Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/process-automation-designer.md) and . The complaint admin can review and customize this predefined flow based on the business needs of your organization. The following workflow routes the case and tasks for a complaint request to agents in different departments. The agents log in to CSM Configurable Workspace to work on the case and tasks in their queue. The case playbook guides agents through the steps that are needed to resolve customer complaints. diff --git a/markdown/financial-services-operations/financial-services-complaint-management/installed-with-fso-complaints-mgmt.md b/markdown/financial-services-operations/financial-services-complaint-management/installed-with-fso-complaints-mgmt.md index 29736e19b4d..2c2792d8024 100644 --- a/markdown/financial-services-operations/financial-services-complaint-management/installed-with-fso-complaints-mgmt.md +++ b/markdown/financial-services-operations/financial-services-complaint-management/installed-with-fso-complaints-mgmt.md @@ -42,7 +42,7 @@ Enables the extension of tables from the Customer Service Management application |Store application|Description| |-----------------|-----------| |Financial Services Operations Core|Stores the customer data that is needed to make complaint service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-core-data-model.md).| -|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-case-playbooks.md).| +|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.| ## Roles installed diff --git a/markdown/financial-services-operations/financial-services-customer-lifecycle-operations/configure-customer-lifecycle-operations.md b/markdown/financial-services-operations/financial-services-customer-lifecycle-operations/configure-customer-lifecycle-operations.md index 0c5a5bc6954..d7e825f28b9 100644 --- a/markdown/financial-services-operations/financial-services-customer-lifecycle-operations/configure-customer-lifecycle-operations.md +++ b/markdown/financial-services-operations/financial-services-customer-lifecycle-operations/configure-customer-lifecycle-operations.md @@ -26,15 +26,15 @@ Role required: sn\_bom\_clo\_b2b.admin or sn\_bom\_clo\_b2c.admin 1. Review the installed components and modify them or add new ones as applicable. -
+ -
Task - + Description -
+
**Configure CSM Configurable Workspace** @@ -42,7 +42,7 @@ Description [Configure CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-csm-workspace-fso-apps.md) to customize your workspace to suit your business needs. -
+
**Configure playbooks** @@ -50,7 +50,7 @@ Description [Edit or create a new playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-playbooks-fso-apps.md) using Playbooks. -
+
**Configure service definitions** @@ -58,7 +58,7 @@ Description [Configure service definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-service-definitions.md) to enable unique flows and views for Customer Lifecycle Operations service cases and tasks.You can add new case types and configure service definitions for each type. -
+
**Configure Service Level Agreements \(SLAs\)** @@ -66,7 +66,7 @@ Description [Configure the installed SLAs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-sla-definitions-fso-cases.md) to configure SLA timings for Customer Lifecycle Operations service cases and tasks. -
+
**Configure user groups** @@ -74,7 +74,7 @@ Description [Configure user groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-groups-fso.md) for assignment of cases and tasks. You can also assign roles to groups and users. -
+
**Configure assignment rules** @@ -82,7 +82,7 @@ Description [Configure assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-assignment-rules-fso-applications.md) to identify cases that meet certain conditions and then route those cases to agents. -
+
**Configure Document Processor** diff --git a/markdown/financial-services-operations/financial-services-customer-lifecycle-operations/customer-lifecycle-ops-workflows.md b/markdown/financial-services-operations/financial-services-customer-lifecycle-operations/customer-lifecycle-ops-workflows.md index 8a7657a9b1b..20b6c9d4609 100644 --- a/markdown/financial-services-operations/financial-services-customer-lifecycle-operations/customer-lifecycle-ops-workflows.md +++ b/markdown/financial-services-operations/financial-services-customer-lifecycle-operations/customer-lifecycle-ops-workflows.md @@ -69,7 +69,7 @@ Address change for customer Name change of customer
These workflows are built using [Process Automation Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/process-automation-designer.md) and [Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/flow-designer.md). The CLO admin can review and customize these workflows according to their organization's needs. +
These workflows are built using [Process Automation Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/process-automation-designer.md) and . The CLO admin can review and customize these workflows according to their organization's needs. ## General workflow for Financial Services Customer Lifecycle Operations diff --git a/markdown/financial-services-operations/financial-services-deposit-operations/configure-fso-deposit-ops.md b/markdown/financial-services-operations/financial-services-deposit-operations/configure-fso-deposit-ops.md index 97410730101..3b0bb387dfa 100644 --- a/markdown/financial-services-operations/financial-services-deposit-operations/configure-fso-deposit-ops.md +++ b/markdown/financial-services-operations/financial-services-deposit-operations/configure-fso-deposit-ops.md @@ -35,15 +35,15 @@ Role required: Modify them or add new ones as applicable. -
+
Task - + Description -
+
**Configure service definitions** @@ -51,7 +51,7 @@ Description [Configure service definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-service-definitions.md) to enable unique flows and views for deposit service cases and tasks. You can add new case types and configure service definitions for each type. -
+
**Edit or create flows** @@ -59,7 +59,7 @@ Description [Edit or create flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-flow-designer-flows-fso-apps.md) using Workflow Studio. -
+
**Configure playbooks** @@ -67,7 +67,7 @@ Description [Edit or create a new playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-playbooks-fso-apps.md) using Playbooks. -
+
**Configure CSM Configurable Workspace** @@ -75,7 +75,7 @@ Description [Configure CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-csm-workspace-fso-apps.md) to enable agents to interact with customers and create and work on cases. -
+
**Configure Service Level Agreements \(SLAs\)** @@ -83,7 +83,7 @@ Description [Configure the installed SLAs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-sla-definitions-fso-cases.md) to configure SLA timings for deposit service cases and tasks. -
+
**Configure user groups** @@ -91,7 +91,7 @@ Description [Configure user groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-groups-fso.md) for assignment of cases and tasks. You can also assign roles to groups and users.Configure agent connector and contributor roles for the groups, if required. For more information, see [Roles and Personas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/fso-combine-csm-industry-roles.md). -
+
**Configure assignment rules** @@ -99,7 +99,7 @@ Description [Configure assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-assignment-rules-fso-applications.md) to identify cases that meet certain conditions and then route those cases to agents. -
+
**Configure Document Processor** diff --git a/markdown/financial-services-operations/financial-services-deposit-operations/deposit-operations-workflows.md b/markdown/financial-services-operations/financial-services-deposit-operations/deposit-operations-workflows.md index 4df166ae4d5..9ce664643d6 100644 --- a/markdown/financial-services-operations/financial-services-deposit-operations/deposit-operations-workflows.md +++ b/markdown/financial-services-operations/financial-services-deposit-operations/deposit-operations-workflows.md @@ -32,7 +32,7 @@ The following predefined workflows for business and personal deposit account ser | |Remove financial account relationship| | |Modify financial account relationship| -These workflows are built using [Process Automation Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/process-automation-designer.md) and [Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/flow-designer.md). The deposit admin can review and customize these workflows according to the needs of their organization. +These workflows are built using [Process Automation Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/process-automation-designer.md) and . The deposit admin can review and customize these workflows according to the needs of their organization. ## General workflow for Deposit Operations diff --git a/markdown/financial-services-operations/financial-services-deposit-operations/installed-with-business-deposit-ops.md b/markdown/financial-services-operations/financial-services-deposit-operations/installed-with-business-deposit-ops.md index bd57ad5213b..8b0f81f56c1 100644 --- a/markdown/financial-services-operations/financial-services-deposit-operations/installed-with-business-deposit-ops.md +++ b/markdown/financial-services-operations/financial-services-deposit-operations/installed-with-business-deposit-ops.md @@ -43,8 +43,8 @@ Enables the extension of tables from the Customer Service Management application |-----------------|-----------| |Financial Services Operations Core|Stores the customer data that is needed to make deposit service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-core-data-model.md).| |Document Processor|Enables management of document services tasks that are used in Financial Services Business Deposit Operations workflows. For more information, see [Integrating with Document Processor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/integrating-with-document-processor.md).| -|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-case-playbooks.md).| -|CSM Contributor User|Enables middle office teams to create cases for customer requests. For more information, see [CSM Contributor User](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/config-contributor-user.md) [Configure Contributor Users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/config-contributor-user.md).| +|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.| +|CSM Contributor User|Enables middle office teams to create cases for customer requests. For more information, see CSM Contributor User Configure Contributor Users.| ## Roles installed diff --git a/markdown/financial-services-operations/financial-services-deposit-operations/installed-with-personal-deposit-ops.md b/markdown/financial-services-operations/financial-services-deposit-operations/installed-with-personal-deposit-ops.md index c86ebdcf717..193ae31ecb6 100644 --- a/markdown/financial-services-operations/financial-services-deposit-operations/installed-with-personal-deposit-ops.md +++ b/markdown/financial-services-operations/financial-services-deposit-operations/installed-with-personal-deposit-ops.md @@ -43,8 +43,8 @@ Enables the extension of tables from the Customer Service Management application |-----------------|-----------| |Financial Services Operations Core|Stores the customer data that is needed to make deposit service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-core-data-model.md).| |Financial Services Document Management|Enables the management of Document Services tasks that are used in Financial Services Personal Deposit Operations workflows. For more information, see [Integrating with Document Processor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/integrating-with-document-processor.md).| -|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-case-playbooks.md).| -|CSM Contributor User|Enables middle office teams to create cases for customer requests. For more information, see [CSM Contributor User](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/config-contributor-user.md) [Configure Contributor Users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/config-contributor-user.md).| +|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.| +|CSM Contributor User|Enables middle office teams to create cases for customer requests. For more information, see CSM Contributor User Configure Contributor Users.| ## Roles installed diff --git a/markdown/financial-services-operations/financial-services-deposit-operations/work-fso-deposit-task.md b/markdown/financial-services-operations/financial-services-deposit-operations/work-fso-deposit-task.md index cc7aa668a96..eea5a252d11 100644 --- a/markdown/financial-services-operations/financial-services-deposit-operations/work-fso-deposit-task.md +++ b/markdown/financial-services-operations/financial-services-deposit-operations/work-fso-deposit-task.md @@ -50,15 +50,15 @@ If assignment rules are configured, the task is automatically assigned to a depo 3. Open the task from the case playbook or the deposit task list. -
+
Option - + Steps -
+
**From the case playbook** @@ -70,7 +70,7 @@ Steps 4. Under the playbook stages, select the task activity to work on. -
+
**From the Deposit task list** @@ -91,15 +91,15 @@ Steps 7. Close the deposit task. -
+ -
Deposit task - + Action -
+
**To verify operating instructions for a standing order** @@ -107,7 +107,7 @@ Action Click **Approve** to approve or **Reject** to reject the request. -
+
**To authorize a deposit request** @@ -115,7 +115,7 @@ Click **Approve** to approve or **Reject** to reject the request. Click **Approve** to approve or **Reject** to reject the request.**Note:** You can't authorize a deposit task if its parent deposit case is assigned to you. -
+
**- To update a deposit account to fulfill and close the request - To create and activate account for account origination diff --git a/markdown/financial-services-operations/financial-services-loan-operations/installed-with-business-loan-operations.md b/markdown/financial-services-operations/financial-services-loan-operations/installed-with-business-loan-operations.md index 256f989ee10..6d16503860f 100644 --- a/markdown/financial-services-operations/financial-services-loan-operations/installed-with-business-loan-operations.md +++ b/markdown/financial-services-operations/financial-services-loan-operations/installed-with-business-loan-operations.md @@ -46,7 +46,7 @@ Enables the extension of tables from the Customer Service Management application |Financial Services Operations Core|Stores the customer data that is needed to make loan service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-core-data-model.md).| |Financial Services Credit Operations|Enables the management of Credit service cases and tasks that are used in loan operations workflows. For more information, see [Components installed with Financial Services Credit Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-credit-operations/installed-with-credit-assessment.md).| |Document Processor|Enables the management of document services tasks that are used in loan operations workflows. For more information, see [Integrating with Document Processor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/integrating-with-document-processor.md).| -|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-case-playbooks.md).| +|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.| ## Roles installed diff --git a/markdown/financial-services-operations/financial-services-loan-operations/installed-with-personal-loan-operations.md b/markdown/financial-services-operations/financial-services-loan-operations/installed-with-personal-loan-operations.md index d977b2985dd..8f53250b668 100644 --- a/markdown/financial-services-operations/financial-services-loan-operations/installed-with-personal-loan-operations.md +++ b/markdown/financial-services-operations/financial-services-loan-operations/installed-with-personal-loan-operations.md @@ -46,7 +46,7 @@ Enables the extension of tables from the Customer Service Management application |Financial Services Operations Core|Stores the customer data that is needed to make loan service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-core-data-model.md).| |Financial Services Credit Operations|Enables the management of Credit service cases and tasks that are used in loan operations workflows. For more information, see [Components installed with Financial Services Credit Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-credit-operations/installed-with-credit-assessment.md).| |Document Processor|Enables the management of document services tasks that are used in loan operations workflows. For more information, see [Integrating with Document Processor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/integrating-with-document-processor.md).| -|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-case-playbooks.md).| +|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.| ## Roles installed diff --git a/markdown/financial-services-operations/financial-services-loan-operations/loan-operations-workflows.md b/markdown/financial-services-operations/financial-services-loan-operations/loan-operations-workflows.md index 4293d4221f3..6e97fa986db 100644 --- a/markdown/financial-services-operations/financial-services-loan-operations/loan-operations-workflows.md +++ b/markdown/financial-services-operations/financial-services-loan-operations/loan-operations-workflows.md @@ -101,7 +101,7 @@ Loan Drawdown Loan Rollover
These workflows are built using [Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/flow-designer.md). The loan admin can review and customize these predefined flows that are based on the business needs of an organization. +
These workflows are built using Flow Designer. The loan admin can review and customize these predefined flows that are based on the business needs of an organization. ## General workflow for Loan Operations diff --git a/markdown/financial-services-operations/financial-services-loan-operations/submit-loan-service-request.md b/markdown/financial-services-operations/financial-services-loan-operations/submit-loan-service-request.md index 1031a14969e..733fa84d130 100644 --- a/markdown/financial-services-operations/financial-services-loan-operations/submit-loan-service-request.md +++ b/markdown/financial-services-operations/financial-services-loan-operations/submit-loan-service-request.md @@ -37,15 +37,15 @@ Business customers and consumers can also submit loan service requests from the 3. Create a loan request from the customer record or an interaction record. -
+
Option - + Steps -
+
**Personal loan service request for a consumer** @@ -55,7 +55,7 @@ Steps 2. Click the customer record that you want to open. -
+
**Business loan service request for a business customer** @@ -65,7 +65,7 @@ Steps 2. Click the customer record that you want to open. -
+
**Loan service request from an interaction record** diff --git a/markdown/financial-services-operations/financial-services-loan-operations/work-document-task-loan-ops.md b/markdown/financial-services-operations/financial-services-loan-operations/work-document-task-loan-ops.md index 444582d7070..cb891e3389c 100644 --- a/markdown/financial-services-operations/financial-services-loan-operations/work-document-task-loan-ops.md +++ b/markdown/financial-services-operations/financial-services-loan-operations/work-document-task-loan-ops.md @@ -47,15 +47,15 @@ The Document Processor service determines which documents \(inbound and outbound - For a list of outbound documents, click the **Outbound Documents** tab. 6. Verify the completeness of all documents that the customer has submitted \(inbound\) or the bank should share with the customer \(outbound\). -
+
Task - + Action -
+
**Verify an inbound or outbound document** @@ -65,7 +65,7 @@ Action 2. Check the document details and click **Verify**. -
+
**Defer an inbound document** @@ -75,7 +75,7 @@ If the customer can't submit a document and has requested to submit it at a futu 2. Click **Request Deferment**. **Note:** This option is available only if a deferment is enabled for the document category. -
+
**Request exception for an inbound document** diff --git a/markdown/financial-services-operations/financial-services-payment-operations/close-claim-case.md b/markdown/financial-services-operations/financial-services-payment-operations/close-claim-case.md index b6e0d7c887c..9b3908f88c1 100644 --- a/markdown/financial-services-operations/financial-services-payment-operations/close-claim-case.md +++ b/markdown/financial-services-operations/financial-services-payment-operations/close-claim-case.md @@ -24,7 +24,7 @@ Role required: sn\_bom\_payment.claim\_agent or sn\_bom\_payment.claim\_agent\_c ## About this task -If there's a Customer or Consumer Service Portal for customers, they get a notification for the refund completion on the portal from where they can choose to accept or reject the resolution. If the customer accepts the refund completion on the portal, the case state automatically changes to Closed. For more information, see [Accept or reject a case solution from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/resolve-cases-consumer-portal.md). +If there's a Customer or Consumer Service Portal for customers, they get a notification for the refund completion on the portal from where they can choose to accept or reject the resolution. If the customer accepts the refund completion on the portal, the case state automatically changes to Closed. For more information, see Accept or reject a case solution from the Consumer Service Portal. **Note:** To use the Consumer Service Portal, activate the Consumer Service Portal plugin \(com.glide.service-portal.consumer-portal\). diff --git a/markdown/financial-services-operations/financial-services-payment-operations/close-payment-inquiry-case.md b/markdown/financial-services-operations/financial-services-payment-operations/close-payment-inquiry-case.md index 91da7bf34d4..8719ffa831f 100644 --- a/markdown/financial-services-operations/financial-services-payment-operations/close-payment-inquiry-case.md +++ b/markdown/financial-services-operations/financial-services-payment-operations/close-payment-inquiry-case.md @@ -28,7 +28,7 @@ Role required: sn\_bom\_payment.inquiry\_agent or or sn\_bom\_payment.inquiry\_a If there's a Customer or Consumer Service Portal for customers, they get a notification for the proposed solution on the portal from where they can choose to accept or reject the proposed solution for a case. If the customer accepts the solution proposed by the agent, the case state automatically changes to Closed. -For more information, see [Accept or reject a case solution from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/resolve-cases-consumer-portal.md). +For more information, see Accept or reject a case solution from the Consumer Service Portal. **Note:** To use the Consumer Service Portal, activate the Consumer Service Portal plugin \(com.glide.service-portal.consumer-portal\). diff --git a/markdown/financial-services-operations/financial-services-payment-operations/create-claim-case-inquiry-case.md b/markdown/financial-services-operations/financial-services-payment-operations/create-claim-case-inquiry-case.md index 3563f909d42..aeac2f28f78 100644 --- a/markdown/financial-services-operations/financial-services-payment-operations/create-claim-case-inquiry-case.md +++ b/markdown/financial-services-operations/financial-services-payment-operations/create-claim-case-inquiry-case.md @@ -60,7 +60,7 @@ You can set a case as a valid claim and create a claim for it only if it's an in - The customer gets a pre-configured email notification about the new claim case. - If there's a Customer or Consumer Service Portal available for customers, the new claim case appears on the portal. - For more information, see [View a case from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/view-cases-consumer-portal.md). + For more information, see View a case from the Consumer Service Portal. **Note:** To use the Consumer Service Portal, activate the Consumer Service Portal plugin \(com.glide.service-portal.consumer-portal\). diff --git a/markdown/financial-services-operations/financial-services-payment-operations/create-debit-approval-case.md b/markdown/financial-services-operations/financial-services-payment-operations/create-debit-approval-case.md index 20bd7b0847f..bd205b65669 100644 --- a/markdown/financial-services-operations/financial-services-payment-operations/create-debit-approval-case.md +++ b/markdown/financial-services-operations/financial-services-payment-operations/create-debit-approval-case.md @@ -54,8 +54,8 @@ Role required: sn\_bom\_payment.claim\_agent or sn\_bom\_payment.claim\_agent\_c - The debit customer gets a pre-configured email notification about the debit approval case. - If there's a Customer or Consumer Service Portal available for customers, they get a notification for the debit approval case on the portal. Buttons for accepting or rejecting the debit approval appear in the section of the form that shows the customer actions on the portal. For more information, see: - - [View a case from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/view-cases-consumer-portal.md) - - [Accept or reject a case solution from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/resolve-cases-consumer-portal.md) + - View a case from the Consumer Service Portal + - Accept or reject a case solution from the Consumer Service Portal **Note:** To use the Consumer Service Portal, activate the Consumer Service Portal plugin \(com.glide.service-portal.consumer-portal\). diff --git a/markdown/financial-services-operations/financial-services-payment-operations/propose-solution-inquiry-case.md b/markdown/financial-services-operations/financial-services-payment-operations/propose-solution-inquiry-case.md index 3690ae73f05..ec5e78e9498 100644 --- a/markdown/financial-services-operations/financial-services-payment-operations/propose-solution-inquiry-case.md +++ b/markdown/financial-services-operations/financial-services-payment-operations/propose-solution-inquiry-case.md @@ -45,7 +45,7 @@ Role required: sn\_bom\_payment.inquiry\_agent or sn\_bom\_payment.inquiry\_agen - A pre-configured email notification about the case resolution is sent to the customer. - If there's a Customer or Consumer Service Portal for customers, they get a notification for the proposed solution on the portal. Buttons for accepting or rejecting the solution appear in the section of the form that shows the consumer actions on the portal. - For more information, see [Accept or reject a case solution from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/resolve-cases-consumer-portal.md). + For more information, see Accept or reject a case solution from the Consumer Service Portal. **Note:** To use the Consumer Service Portal, activate the Consumer Service Portal plugin \(com.glide.service-portal.consumer-portal\). diff --git a/markdown/financial-services-operations/financial-services-payment-operations/submit-payment-inquiry-request.md b/markdown/financial-services-operations/financial-services-payment-operations/submit-payment-inquiry-request.md index 400b3dce279..e1d722ac0e4 100644 --- a/markdown/financial-services-operations/financial-services-payment-operations/submit-payment-inquiry-request.md +++ b/markdown/financial-services-operations/financial-services-payment-operations/submit-payment-inquiry-request.md @@ -38,15 +38,15 @@ For information about external inquiries, see [Create a payment inquiry case for 3. Create a payment inquiry request from the customer record or an interaction record. -
+
Option - + Steps -
+
**Payment inquiry request from a consumer record** @@ -56,7 +56,7 @@ Steps 2. Open the required customer record. -
+
**Payment inquiry request from a business account record** @@ -66,7 +66,7 @@ Steps 2. Click the account that you want to create a payment inquiry for. -
+
**Payment inquiry request from an interaction record** diff --git a/markdown/financial-services-operations/financial-services-payment-operations/submit-request-internal-claim.md b/markdown/financial-services-operations/financial-services-payment-operations/submit-request-internal-claim.md index 66ccb03c902..53c50e1ff9d 100644 --- a/markdown/financial-services-operations/financial-services-payment-operations/submit-request-internal-claim.md +++ b/markdown/financial-services-operations/financial-services-payment-operations/submit-request-internal-claim.md @@ -34,15 +34,15 @@ Internal claims can also be created by inquiry agents if the investigation of an 3. Create a claim from the customer record or an interaction record. -
+
Option - + Steps -
+
**Create a claim from a consumer record** @@ -52,7 +52,7 @@ Steps 2. Click the customer that you want to create a claim for. -
+
**Create a claim from a business account record** @@ -62,7 +62,7 @@ Steps 2. Click the account that you want to create a claim for. -
+
**Create a claim from an interaction record** diff --git a/markdown/financial-services-operations/financial-services-payment-operations/work-claim-task.md b/markdown/financial-services-operations/financial-services-payment-operations/work-claim-task.md index 86ba9ef99d2..1e4316a5b23 100644 --- a/markdown/financial-services-operations/financial-services-payment-operations/work-claim-task.md +++ b/markdown/financial-services-operations/financial-services-payment-operations/work-claim-task.md @@ -34,15 +34,15 @@ You can create an ad hoc claim task by navigating to the **Claim Tasks** tab of 3. Open the claim task from a claim case or from the Claim Tasks list. -
+
Option - + Steps -
+
**From a claim case** @@ -53,7 +53,7 @@ Steps 3. In the case, click the **Claim Tasks** tab and click the claim task. -
+
**From the Claim Tasks list** diff --git a/markdown/financial-services-operations/financial-services-payment-operations/work-debit-approval-case-internal-refund.md b/markdown/financial-services-operations/financial-services-payment-operations/work-debit-approval-case-internal-refund.md index b24b4983d45..c0f347cb61e 100644 --- a/markdown/financial-services-operations/financial-services-payment-operations/work-debit-approval-case-internal-refund.md +++ b/markdown/financial-services-operations/financial-services-payment-operations/work-debit-approval-case-internal-refund.md @@ -26,8 +26,8 @@ Role required: sn\_bom\_payment.claim\_agent or sn\_bom\_payment.claim\_agent\_c If there's a Customer or Consumer Service Portal available for customers, they get notification for the debit approval case on the portal from where they can choose to accept or reject the requested debit amount. If the debit customer accepts the debit amount, the debit approval case state automatically changes to Closed. For more information, see: -- [View a case from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/view-cases-consumer-portal.md) -- [Accept or reject a case solution from the Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/resolve-cases-consumer-portal.md) +- View a case from the Consumer Service Portal +- Accept or reject a case solution from the Consumer Service Portal **Note:** To use the Consumer Service Portal, activate the Consumer Service Portal plugin \(com.glide.service-portal.consumer-portal\). @@ -39,15 +39,15 @@ If there's a Customer or Consumer Service Portal available for customers, they g 3. Open the debit approval payment service case from a claim case or from the Debit Approvals list. -
+
Option - + Steps -
+
**From a claim case** @@ -58,7 +58,7 @@ Steps 3. In the **Debit approval** field on the claim form, click the information icon \(\[Omitted image "information-icon.png"\] Alt text: Information icon\) next to the debit approval case number. -
+
**From the Debit Approvals list** diff --git a/markdown/financial-services-operations/financial-services-payment-operations/work-on-inquiry-task.md b/markdown/financial-services-operations/financial-services-payment-operations/work-on-inquiry-task.md index 8c453c1f691..364488e8acd 100644 --- a/markdown/financial-services-operations/financial-services-payment-operations/work-on-inquiry-task.md +++ b/markdown/financial-services-operations/financial-services-payment-operations/work-on-inquiry-task.md @@ -32,15 +32,15 @@ An inquiry task is automatically generated for a Beneficiary Claim Non-Receipt - 3. Open the inquiry task from a payment inquiry case or from the **Inquiry Tasks** list. -
+
Option - + Steps -
+
**From a payment inquiry case** @@ -51,7 +51,7 @@ Steps 3. In the case, click the **Inquiry Tasks** tab and click the inquiry task. -
+
**From the __Inquiry Tasks__ list** diff --git a/markdown/financial-services-operations/financial-services-treasury-operations/configure-fso-treasury-ops.md b/markdown/financial-services-operations/financial-services-treasury-operations/configure-fso-treasury-ops.md index cc8e69d7fb7..8b226838a5e 100644 --- a/markdown/financial-services-operations/financial-services-treasury-operations/configure-fso-treasury-ops.md +++ b/markdown/financial-services-operations/financial-services-treasury-operations/configure-fso-treasury-ops.md @@ -32,15 +32,15 @@ Role required: sn\_bom\_treasury.admin and admin Modify them or add new ones as applicable. -
+
Task - + Description -
+
**Configure service definitions** @@ -48,7 +48,7 @@ Description [Configure service definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-service-definitions.md) to enable unique flows and views for treasury service cases and tasks. You can add new case types and configure service definitions for each type. -
+
**Edit or create flows** @@ -56,7 +56,7 @@ Description [Edit or create flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-flow-designer-flows-fso-apps.md) using Workflow Studio. -
+
**Configure playbook** @@ -64,7 +64,7 @@ Description [Edit or create a new playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-playbooks-fso-apps.md) using Playbooks. -
+
**Configure CSM Configurable Workspace** @@ -72,7 +72,7 @@ Description [Configure CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-csm-workspace-fso-apps.md) to enable agents to interact with customers and create and work on cases. -
+
**Configure Service Level Agreements \(SLAs\)** @@ -80,7 +80,7 @@ Description [Configure the installed SLAs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-sla-definitions-fso-cases.md) to configure SLA timings for treasury service cases and tasks. -
+
**Configure user groups** @@ -88,7 +88,7 @@ Description [Configure user groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-groups-fso.md) for assignment of cases and tasks. You can also assign roles to groups and users. -
+
**Configure assignment rules** @@ -96,7 +96,7 @@ Description [Configure assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-assignment-rules-fso-applications.md) to identify cases that meet certain conditions and then route those cases to agents. -
+
**Configure Document Processor** diff --git a/markdown/financial-services-operations/financial-services-treasury-operations/create-fso-treasury-service-case.md b/markdown/financial-services-operations/financial-services-treasury-operations/create-fso-treasury-service-case.md index 40f011d4aec..34c340e270c 100644 --- a/markdown/financial-services-operations/financial-services-treasury-operations/create-fso-treasury-service-case.md +++ b/markdown/financial-services-operations/financial-services-treasury-operations/create-fso-treasury-service-case.md @@ -36,15 +36,15 @@ A treasury agent can also create a treasury service case by navigating to **Trea 3. Create a treasury case from the treasury case list or an interaction record. -
+
Option - + Steps -
+
**Treasury case from the treasury case list** @@ -54,7 +54,7 @@ Steps 2. Click **New**. -
+
**Treasury case from an interaction record** diff --git a/markdown/financial-services-operations/financial-services-treasury-operations/fso-treasury-ops-workflow.md b/markdown/financial-services-operations/financial-services-treasury-operations/fso-treasury-ops-workflow.md index dc683387701..b10c30398ab 100644 --- a/markdown/financial-services-operations/financial-services-treasury-operations/fso-treasury-ops-workflow.md +++ b/markdown/financial-services-operations/financial-services-treasury-operations/fso-treasury-ops-workflow.md @@ -23,7 +23,7 @@ The following predefined workflows for treasury services are available with the - Remote Deposit Capture \(RDC\) Service - Wire Transfer Service -These workflows are built using [Process Automation Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/process-automation-designer.md) and [Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/flow-designer.md). The treasury admin can review and customize these workflows according to the needs of their organization. +These workflows are built using [Process Automation Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/process-automation-designer.md) and . The treasury admin can review and customize these workflows according to the needs of their organization. The following diagram shows how the application helps bank agents resolve a treasury request for onboarding RDC service. diff --git a/markdown/financial-services-operations/financial-services-treasury-operations/installed-with-fso-treasury-ops.md b/markdown/financial-services-operations/financial-services-treasury-operations/installed-with-fso-treasury-ops.md index 932aad6981f..93e5505e621 100644 --- a/markdown/financial-services-operations/financial-services-treasury-operations/installed-with-fso-treasury-ops.md +++ b/markdown/financial-services-operations/financial-services-treasury-operations/installed-with-fso-treasury-ops.md @@ -43,8 +43,8 @@ Enables the extension of tables from the Customer Service Management application |-----------------|-----------| |Financial Services Operations Core|Stores the customer data that is needed to make treasury service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-core-data-model.md).| |Document Processor|Enables the management of document services tasks that are used in Financial Services Treasury Operations operations workflows. For more information, see [Integrating with Document Processor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/integrating-with-document-processor.md).| -|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-case-playbooks.md).| -|CSM Contributor User|Enables middle office teams to create cases for customer requests. For more information, see [CSM Contributor User](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/config-contributor-user.md).| +|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.| +|CSM Contributor User|Enables middle office teams to create cases for customer requests. For more information, see CSM Contributor User.| ## Roles installed diff --git a/markdown/financial-services-operations/financial-services-treasury-operations/work-fso-treasury-task.md b/markdown/financial-services-operations/financial-services-treasury-operations/work-fso-treasury-task.md index 384eb37051a..ff344c31793 100644 --- a/markdown/financial-services-operations/financial-services-treasury-operations/work-fso-treasury-task.md +++ b/markdown/financial-services-operations/financial-services-treasury-operations/work-fso-treasury-task.md @@ -44,15 +44,15 @@ If assignment rules are configured, the task is automatically assigned to a trea 3. Open the task from the case playbook or the treasury task list. -
+
Option - + Steps -
+
**From the case playbook** @@ -65,7 +65,7 @@ Steps **Note:** The Due diligence activity is available only for an RDC treasury case. -
+
**From the Treasury task list** diff --git a/markdown/financial-services-operations/fso-business-deposit-dashboard.md b/markdown/financial-services-operations/fso-business-deposit-dashboard.md index 551d9f3e986..252f5b6ba9c 100644 --- a/markdown/financial-services-operations/fso-business-deposit-dashboard.md +++ b/markdown/financial-services-operations/fso-business-deposit-dashboard.md @@ -29,7 +29,7 @@ To access the Financial Services Business Deposit Operations dashboard, navigate Alternatively, you can navigate to **All** > **Deposit Operations** > **Analytics**. -You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see [Analytics Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/analytics-center.md). +You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see Analytics Center. If you have upgraded from an earlier version, you can access the existing Core UI dashboard layout as usual by navigating to **All** > **Deposit Operations** > **Dashboard**. diff --git a/markdown/financial-services-operations/fso-business-lifecycle-dashboard.md b/markdown/financial-services-operations/fso-business-lifecycle-dashboard.md index cbf55655a72..6b52b7662a8 100644 --- a/markdown/financial-services-operations/fso-business-lifecycle-dashboard.md +++ b/markdown/financial-services-operations/fso-business-lifecycle-dashboard.md @@ -29,7 +29,7 @@ To access the Financial Services Business Lifecycle dashboard, navigate to **Wor Alternatively, you can navigate to **Business Lifecycle** > **Analytics**. -You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see [Analytics Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/analytics-center.md). +You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see Analytics Center. If you have upgraded from an earlier version, you can access the existing Core UI dashboard layout as usual by navigating to **All** > **Customer Lifecycle Operations** > **Dashboard**. diff --git a/markdown/financial-services-operations/fso-client-lifecycle-dashboard.md b/markdown/financial-services-operations/fso-client-lifecycle-dashboard.md index d04773eae18..9d013f8e032 100644 --- a/markdown/financial-services-operations/fso-client-lifecycle-dashboard.md +++ b/markdown/financial-services-operations/fso-client-lifecycle-dashboard.md @@ -29,7 +29,7 @@ To access the Financial Services Client Lifecycle dashboard, navigate to **Works Alternatively, you can navigate to **Client Lifecycle** > **Analytics**. -You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see [Analytics Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/analytics-center.md). +You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see Analytics Center. If you have upgraded from an earlier version, you can access the existing Core UI dashboard layout as usual by navigating to **All** > **Client Lifecycle** > **Dashboard**. diff --git a/markdown/financial-services-operations/fso-combine-csm-industry-roles.md b/markdown/financial-services-operations/fso-combine-csm-industry-roles.md index 8d2ee191f72..c42f87a797a 100644 --- a/markdown/financial-services-operations/fso-combine-csm-industry-roles.md +++ b/markdown/financial-services-operations/fso-combine-csm-industry-roles.md @@ -34,7 +34,7 @@ To enable these roles effectively: Based on your business needs, you can assign CSM industry data model roles or contributor user roles to your users with FSO roles to get the desired level of access for a given user, such as to control access to cases, case tasks, and other case-related information. -For more information, see [Industry data model roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-data-model-roles.md) and [Contributor user roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-contributor-user-roles.md). +For more information, see Industry data model roles and Contributor user roles. ## Visual overview diff --git a/markdown/financial-services-operations/fso-complaint-mgmt-dashboard.md b/markdown/financial-services-operations/fso-complaint-mgmt-dashboard.md index 904b33dad89..1e6c34621ed 100644 --- a/markdown/financial-services-operations/fso-complaint-mgmt-dashboard.md +++ b/markdown/financial-services-operations/fso-complaint-mgmt-dashboard.md @@ -29,7 +29,7 @@ To access the Financial Services Complaint Management dashboard, navigate to **W Alternatively, you can navigate to **All** > **Complaint Management** > **Analytics**. -You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see [Analytics Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/analytics-center.md). +You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see Analytics Center. If you have upgraded from an earlier version, you can access the existing Core UI dashboard layout as usual by navigating to **All** > **Complaint Management** > **Dashboard**. diff --git a/markdown/financial-services-operations/fso-core-relationships.md b/markdown/financial-services-operations/fso-core-relationships.md index e370afda10e..1244c899cac 100644 --- a/markdown/financial-services-operations/fso-core-relationships.md +++ b/markdown/financial-services-operations/fso-core-relationships.md @@ -24,7 +24,7 @@ The following table lists this application's dependencies: |Expanded Model and Asset Classes|com.sn\_ent| |Install Base|com.snc.install\_base| -**Important:** Starting with the Vancouver release, the Financial Services Operations Core model tables will use child tables of Expanded Model and Asset's base Service model \[cmdb\_service\_product\_model\] to classify different service models within the Configuration Management Database \(CMDB\). For more information, see [Expanded Model and Asset Classes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/enterprise-model-asset-classes-app.md) +**Important:** Starting with the Vancouver release, the Financial Services Operations Core model tables will use child tables of Expanded Model and Asset's base Service model \[cmdb\_service\_product\_model\] to classify different service models within the Configuration Management Database \(CMDB\). For more information, see ## Financial Services Operations Core data model diagram diff --git a/markdown/financial-services-operations/fso-core-roles.md b/markdown/financial-services-operations/fso-core-roles.md index 7d6ade8c55e..f92d6e42155 100644 --- a/markdown/financial-services-operations/fso-core-roles.md +++ b/markdown/financial-services-operations/fso-core-roles.md @@ -141,7 +141,7 @@ Universal role for financial services agent. All other agent roles in Financial Location manager contributor\[sn\_bom.location\_manager\_contributor\] -**Note:** The Business Location plugin must additionally be activated for this role to be enabled. For more information, see [Activate business locations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/activate-business-location.md) +**Note:** The Business Location plugin must additionally be activated for this role to be enabled. For more information, see Activate business locations diff --git a/markdown/financial-services-operations/fso-int_guide-agt_submit_case.md b/markdown/financial-services-operations/fso-int_guide-agt_submit_case.md index e37f5bf3c52..af46d42d109 100644 --- a/markdown/financial-services-operations/fso-int_guide-agt_submit_case.md +++ b/markdown/financial-services-operations/fso-int_guide-agt_submit_case.md @@ -42,7 +42,7 @@ The following diagram shows the flow of the REST API calls for this use case and -1. The agent enters the customer lookup information on the complaint form. Using this information, formulate the REST call /api/getConsumerDetails using the [RESTMessageV2](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/c_RESTMessageV2API.md) API and send it to the remote bank application to obtain the customer's account details. +1. The agent enters the customer lookup information on the complaint form. Using this information, formulate the REST call /api/getConsumerDetails using the RESTMessageV2 API and send it to the remote bank application to obtain the customer's account details. 2. The /getConsumerDetails endpoint returns the consumer details or an error if the customer is not located. 3. Using the [GlideRecord](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/c_GlideRecordScopedAPI.md) API, create/update the associated customer record in the ServiceNow Consumers \[csm\_consumer\] table with the consumer information. 4. Using the account information returned by the /api/getConsumerDetails REST call, lookup the customer mortgage record on the remote bank application. Again, use the RESTMessageV2 API to formulate and send the call to the /getFinancialAccounts endpoint on the bank application to obtain the customer's mortgage record. diff --git a/markdown/financial-services-operations/fso-int_guide-agt_table_lookup.md b/markdown/financial-services-operations/fso-int_guide-agt_table_lookup.md index 4f6349203d6..99d87506a78 100644 --- a/markdown/financial-services-operations/fso-int_guide-agt_table_lookup.md +++ b/markdown/financial-services-operations/fso-int_guide-agt_table_lookup.md @@ -30,15 +30,15 @@ The following diagram shows the application flow for this use case scenario and -1. The agent enters the required information on the FSO form. Using this information, formulate the REST call /api/getTransactions using the [RESTMessageV2](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/c_RESTMessageV2API.md) API and send it to the remote bank application to obtain the customer's financial transaction details. +1. The agent enters the required information on the FSO form. Using this information, formulate the REST call /api/getTransactions using the RESTMessageV2 API and send it to the remote bank application to obtain the customer's financial transaction details. 2. The remote bank application processes the request and returns the specified customer's financial transaction details. -3. The financial transaction details are cached on the ServiceNow instance in remote tables using the [v\_table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/v_tableAPI.md) API. +3. The financial transaction details are cached on the ServiceNow instance in remote tables using the v\_table API. 4. The transaction details are then displayed on the FSO form.
## Example code -The follow code example shows how to use the [RESTMessageV2](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/c_RESTMessageV2API.md) API to create and execute the REST call to the external bank application. It then store the return results in a [remote table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) using the [v\_table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/v_tableAPI.md) API. Before you can use the v\_table API you must activate the Remote Tables \(com.glide.script.vtable\) plugin. +The follow code example shows how to use the RESTMessageV2 API to create and execute the REST call to the external bank application. It then store the return results in a [remote table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) using the v\_table API. Before you can use the v\_table API you must activate the Remote Tables \(com.glide.script.vtable\) plugin. ``` (function executeQuery (v_table, v_query) { diff --git a/markdown/financial-services-operations/fso-int_guide-creating-new-fso-case-types.md b/markdown/financial-services-operations/fso-int_guide-creating-new-fso-case-types.md index 942c3af348a..9a97ca7f68a 100644 --- a/markdown/financial-services-operations/fso-int_guide-creating-new-fso-case-types.md +++ b/markdown/financial-services-operations/fso-int_guide-creating-new-fso-case-types.md @@ -14,7 +14,7 @@ breadcrumb: [Using case types and service definitions in FSO, Developer resource If you need a new case type that can't be extended from an existing application, you can create one by extending the FSO Base Case \(sn\_bom\_case\) table. -Creating a case type involves creating roles, modules, workspaces, and other required entities. For additional information on case types, see [Customer Service Case Types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-case-types.md). +Creating a case type involves creating roles, modules, workspaces, and other required entities. For additional information on case types, see Customer Service Case Types. Here’s a list of questions that you may consider when evaluating whether you must create a case type in FSO. This isn’t an exhaustive list, and you should conduct further analysis based on your individual requirements and use cases. diff --git a/markdown/financial-services-operations/fso-int_guide-service-definitions-in-fso.md b/markdown/financial-services-operations/fso-int_guide-service-definitions-in-fso.md index 50ce366fa9e..e9c4558d70c 100644 --- a/markdown/financial-services-operations/fso-int_guide-service-definitions-in-fso.md +++ b/markdown/financial-services-operations/fso-int_guide-service-definitions-in-fso.md @@ -41,7 +41,7 @@ The following are the main components needed to create a service definition: **Related topics** -[Service definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-service-definitions.md) +[bundle-csm.csm-service-definitions] [Configure service definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-service-definitions.md) diff --git a/markdown/financial-services-operations/fso-int_guide-table_defs.md b/markdown/financial-services-operations/fso-int_guide-table_defs.md index 561387a1e50..19f328d3d49 100644 --- a/markdown/financial-services-operations/fso-int_guide-table_defs.md +++ b/markdown/financial-services-operations/fso-int_guide-table_defs.md @@ -430,7 +430,7 @@ Maximum length: 40
## Credit Card \[sn\_bom\_credit\_card\] table -
+
Parameter @@ -947,7 +947,7 @@ Date and time when the case was last updated.Data type: String \(Date\)
## Credit Card Service \[sn\_bom\_credit\_card\_service\] -
+
Element @@ -2213,7 +2213,7 @@ Maximum length: 40
## Inbound Document \[sn\_bom\_document\_inbound\_document\] -
+
Element @@ -2433,7 +2433,7 @@ Date and time when the case was last updated.Data type: String \(Date\)
## Loan Service Case \[sn\_bom\_loan\_service\] -
+
Element @@ -2445,7 +2445,7 @@ Description account - + Sys\_id of the account record associated with the case. @@ -2482,7 +2482,7 @@ Flag that indicates whether the case is open and active.Possible values: active\_account\_escalation - + Sys\_id of the active account escalation record associated with the case.Data type: String @@ -2492,7 +2492,7 @@ Table: Escalation \[sn\_customerservice\_escalation\] active\_escalation - + Sys\_id of the active escalation record associated with the case.Data type: String @@ -2502,7 +2502,7 @@ Table: Escalation \[sn\_customerservice\_escalation\] activity\_due - + Date for which the associated case is expected to be completed.Data type: String \(Date\) @@ -2512,7 +2512,7 @@ Maximum length: 40 additional\_assignee\_list - + List of the sys\_ids of the additional persons \(other than primary assignee\) that have been assigned to the account.Data type: Array @@ -2534,7 +2534,7 @@ Total amount paid on the loan.Data type: Number \(Currency\) approval - + String that describes the type of approval required.Possible values: @@ -2556,7 +2556,7 @@ Default: not requested approval\_history - + List of all approvals associated with the case.Data type: String \(Journal\) @@ -2566,7 +2566,7 @@ Maximum length: 4,000 approval\_set - + Date and time that the associated action was approved.Data type: String \(Date\) @@ -2576,7 +2576,7 @@ Maximum length: 40 asset - + Sys\_id of the asset record associated with the case.Data type: String @@ -2586,7 +2586,7 @@ Table: Asset \[alm\_asset\] assigned\_on - + Date and time that the case was assigned to the person identified in the **assigned\_to** parameter.Data type: String \(Date\) @@ -2616,7 +2616,7 @@ Sys\_id of the customer service agent group assigned to the case. Located in the auto\_close - + Flag that indicates whether the case was automatically closed.Possible values: @@ -2641,7 +2641,7 @@ Date on which the associated customer declared bankruptcy.Data type: String \(Da business\_duration - + Length in calendar work hours, work days, and work weeks that it took to complete the case.Data type: String \(Duration\) @@ -2651,7 +2651,7 @@ Maximum length: 40 business\_service - + Sys\_id of the service record associated with the case.Data type: String @@ -2661,7 +2661,7 @@ Table: Service \[cmdb\_ci\_service\] calendar\_duration - + Length in calendar hours, days, and weeks that it took to complete the case.Data type: String \(Duration\) @@ -2671,7 +2671,7 @@ Maximum length: 40 case - + Case short description and case number.Data type: String @@ -2681,7 +2681,7 @@ Maximum length: 300 case\_report - + Sys\_id of the associated case report.Data type: String @@ -2709,7 +2709,7 @@ Case category.Possible values: cause - + Details about the cause of the problem.Data type: String @@ -2719,7 +2719,7 @@ Maximum length: 4,000 caused\_by - + Sys\_id of the change request that caused the case to be created.Data type: String @@ -2729,7 +2729,7 @@ Table: Change Request \[change\_request\] change - + Sys\_id of the change request that caused the case to be created.Data type: String @@ -2749,7 +2749,7 @@ Number of the customer check used to make a loan payment.Data type: String closed\_at - + Date and time that the case was closed.Data type: String @@ -2759,7 +2759,7 @@ Maximum length: 40 closed\_by - + Sys\_id of the user that closed the case. Located in the User \[sys\_user\] table.Data type: String @@ -2767,7 +2767,7 @@ Sys\_id of the user that closed the case. Located in the User \[sys\_user\] tabl close\_notes - + Notes made when the case was closed.Data type: String @@ -2777,7 +2777,7 @@ Maximum length: 4,000 cmdb\_ci - + Sys\_id of the configuration item associated with the case.Data type: String @@ -2797,7 +2797,7 @@ Additional comments about the case.Data type: String \(Journal Input\) comments\_and\_work\_notes - + Comments and work notes entered for the case.Data type: String \(Journal List\) @@ -2807,7 +2807,7 @@ Maximum length: 4,000 company - + Sys\_id of the company associated with the case.Data type: String @@ -2825,7 +2825,7 @@ Business-to-consumer cases only. Sys\_id of the person to contact with regards t contact - + Business-to-business based cases only. Sys\_id of the person to contact regarding this case.Data type: String @@ -2835,7 +2835,7 @@ Table: Contact \[customer\_contact\] contact\_local\_time - + Contact local time.Data type: String @@ -2845,7 +2845,7 @@ Maximum length: 70 contact\_time\_zone - + Time zone of the contact associated with the case.Data type: String @@ -2873,7 +2873,7 @@ Maximum length: 40 contract - + Sys\_id of the contract associated with the case.Data type: String @@ -2893,7 +2893,7 @@ Action the customer is taking to correct the current loan infraction, such as ma correlation\_display - + Display value for the correlation ID.Data type: String @@ -2973,7 +2973,7 @@ Reason the deferment is being put in place, such as, financial difficulties, cha delivery\_plan - + Sys\_id of the parent execution plan for this case. Located in the Execution Plan \[sc\_cat\_item\_delivery\_plan\] table.Data type: String @@ -2981,7 +2981,7 @@ Sys\_id of the parent execution plan for this case. Located in the Execution Pla delivery\_task - + Sys\_id of the execution plan task. Data type: String @@ -3001,7 +3001,7 @@ Detailed description of the problem associated with the case. Data type: String due\_date - + Date that the case is due to be closed.Data type: String \(Date\) @@ -3021,7 +3021,7 @@ End date of the loan or an associated activity such as a deferment period.Data t entitlement - + Sys\_id of the entitlement record associated with the case. Entitlements define the type of support that a customer receives as well as the supported communication channels. An entitlement can be associated with a product, an asset, an account, or a contract.Data type: String @@ -3050,7 +3050,7 @@ Default: 0 expected\_start - + Date and time when work is scheduled to begin on the case.Data type: String \(Date\) @@ -3090,7 +3090,7 @@ Amount of fees that have been written off for this account.Data type: String \(C first\_response\_time - + Date and time when the first action was taken on the case.Data type: String @@ -3098,7 +3098,7 @@ Date and time when the first action was taken on the case.Data type: String follow\_the\_sun - + Flag that indicates whether the case should be handed-off for global follow-up.If a customer enters additional comments on a Priority 1 - Critical or a Priority 2 - High case, or if the case is escalated, the flag is automatically set to true. @@ -3115,7 +3115,7 @@ Default: false follow\_up - + Date and time of the next follow up action.Data type: String \(Date\) @@ -3135,7 +3135,7 @@ Source of the funds for this loan.Data type: String group\_list - + List of sys\_ids of the group records associated with the case.Data type: Array \(List\) @@ -3147,7 +3147,7 @@ Table: Group \[sys\_user\_group\] impact - + Impact on customer.Possible values: @@ -3165,7 +3165,7 @@ Default: 3 initiated\_as\_request - + Flag that indicates if this inquiry was initiated as a request by the customer.Possible values: @@ -3210,7 +3210,7 @@ Date that the legal judgement was decided on this loan.Data type: String \(Date\ knowledge - + Flag that indicates if there is a knowledge base article available for the specified issue.Possible values: @@ -3273,7 +3273,7 @@ Sys\_id of the loan forgiveness transaction associated with this loan. Located i location - + Sys\_id of the record describing the company location.Data type: String @@ -3283,7 +3283,7 @@ Table: Location \[cmn\_location\] made\_sla - + Flag that indicates whether the case was resolved in alignment with the associated service level agreement.Possible values: @@ -3308,7 +3308,7 @@ Method used to make the most recent payment, such as cash, check, debit, custome notes\_to\_comments - + Flag that indicates whether to add the resolution notes to the comments.Possible values: @@ -3321,7 +3321,7 @@ Data type: Boolean notify - + Method to use to notify contact/consumer.Possible values: @@ -3347,7 +3347,7 @@ Case number.Data type: String opened\_at - + Date and time that the case was opened.Data type: String \(Date\) @@ -3357,7 +3357,7 @@ Maximum length: 40 opened\_by - + Sys\_id of the person that initially opened the case.Data type: String @@ -3367,7 +3367,7 @@ Table: User \[sys\_user\] order - + Defines some ordering/sequencing, whose usage depends upon the specific use cases.Data type: Number \(Integer\) @@ -3415,7 +3415,7 @@ Sys\_id of the parent case to which this case \(child\) is associated. Located i partner - + Sys\_id of the partner associated with the case.Data type: String @@ -3425,7 +3425,7 @@ Table: Account \[customer\_account\] partner\_contact - + Sys\_id of the partner contact associated with the case.Data type: String @@ -3483,7 +3483,7 @@ Total amount of principal that has been written-off for this loan.Data type: Str priority - + Priority of the case. Possible values: @@ -3502,7 +3502,7 @@ Default: 4 proactive - + Flag that indicates whether the inquiry is being proactively monitored.Possible values: @@ -3533,7 +3533,7 @@ Sys\_id of the product model of the asset associated to the case. Located in the reassignment\_count - + Number of times that the case was reassigned to a person that is responsible for moving the case forward.Data type: Number \(Integer\) @@ -3545,7 +3545,7 @@ Default: 0 rejection\_goto - + Sys\_id of the task to execute if the case is rejected.Data type: String @@ -3624,7 +3624,7 @@ Flag that indicates whether the loan status has to be reported to the credit bur resolution\_code - + Resolution state for the case, such as "Solved - Fixed by Support/Guidance provided". Data type: String @@ -3634,7 +3634,7 @@ Maximum length: 40 resolved\_at - + Date and time that the case was resolved.Data type: String @@ -3642,7 +3642,7 @@ Date and time that the case was resolved.Data type: String resolved\_by - + Sys\_id of the person that resolved the case.Data type: String @@ -3652,7 +3652,7 @@ Table: User \[sys\_user\] route\_reason - + Reason that the case was routed to a different assignee.Data type: Number \(Integer\) @@ -3680,7 +3680,7 @@ Sys\_id of the definition of service associated with this account. Located in th service\_offering - + Sys\_id of the service offering associated with the payment inquiry. Service offerings uniquely define the level of service in terms of availability, scope, pricing, and packaging options.Data type: String @@ -3700,7 +3700,7 @@ Concise description of the case. Data type: String skills - + Sys\_ids of the skills needed to complete the case.Data type: String @@ -3712,7 +3712,7 @@ Table: Skill \[cmn\_skill\] sla\_due - + Date/time at which the case must be closed based on the associated service level agreement.Data type: String @@ -3722,7 +3722,7 @@ Maximum length: 40 sn\_app\_cs\_social\_social\_profile - + Sys\_id of the social media profile associated with the case.Data type: String @@ -3780,7 +3780,7 @@ Current state of the case. Possible values: subcategory - + Case subcategory.Possible values: @@ -3792,7 +3792,7 @@ Default: 0 support\_manager - + Sys\_id of the CSM manager assigned to the case.Data type: String @@ -3802,7 +3802,7 @@ Table: User \[sys\_user\] sync\_driver - + Flag that indicates whether there's driver synchronization.Possible values: @@ -3815,7 +3815,7 @@ Data type: Boolean sys\_class\_name - + Table that contains the case record.Data type: String @@ -3909,7 +3909,7 @@ Date and time when the case was last updated.Data type: String \(Date\) task\_effective\_number - + Identifying number. If the task has a Universal Request associated with it, it's the UR number. Otherwise, it's the current task number. @@ -3921,7 +3921,7 @@ Maximum length: 40 time\_worked - + Total amount of time worked on the case.Data type: String \(Timer\) @@ -3951,7 +3951,7 @@ Total amount that has been written-off for this loan.Data type: String \(Currenc universal\_request - + Sys\_id of a universal task that this inquiry is part of.Data type: String @@ -3961,7 +3961,7 @@ Table: Task \[task\] upon\_approval - + Action to take if the case is approved.Possible values: @@ -3978,7 +3978,7 @@ Default: proceed upon\_reject - + Action to take if the case is rejected.Possible values: @@ -3995,7 +3995,7 @@ Default: cancel urgency - + Urgency of the case.Possible values: @@ -4013,7 +4013,7 @@ Default: 3 user\_input - + Additional user input.Data type: String \(User Input\) @@ -4023,7 +4023,7 @@ Maximum length: 4,000 variables - + Name-value pairs of variables associated with the case.Data type: String \(Variables\) @@ -4043,7 +4043,7 @@ List of sys\_ids of the users who receive notifications about this case when add wf\_activity - + Sys\_id of the workflow activity record associated with the case.Data type: String @@ -4053,7 +4053,7 @@ Table: Workflow Activity \[wf\_activity\] work\_end - + Date and time work ended on the case.Data type: String \(Date\) @@ -4083,7 +4083,7 @@ List of sys\_ids of the internal users who receive notifications about this case work\_start - + Date and time that work started on the case.Data type: String \(Date\) @@ -4102,7 +4102,7 @@ Type of write-off of the loan, such as full write-off or partial write-off. Data
## Mortgage \[sn\_bom\_mortgage\] table -
+
Parameter @@ -4114,7 +4114,7 @@ Description account - + Sys\_id of the account record associated with the case. Located in the Account \[customer\_account\] table. Data type: String @@ -4502,7 +4502,7 @@ Number of times the customer deferred their payment on the mortgage.Data type: N number - + Case number.Data type: String @@ -4522,7 +4522,7 @@ Date when the mortgage account was first opened.Data type: String \(Date\) parent\_sold\_product - + Sys\_id of the parent product associated with this entity. Located in the Sold Product \[sn\_install\_base\_sold\_product\] table.Data type: String \(Reference\) @@ -4686,7 +4686,7 @@ Current status of the account, such as issued, active, blocked, closed, cancelle sys\_class\_name - + Table that contains the case record.Data type: String @@ -4775,7 +4775,7 @@ Number of terms associated with the mortgage.Data type: Number \(Integer\)
## Payment Inquiry Case \[sn\_bom\_payment\_inquiry\] -
+
Element @@ -4810,7 +4810,7 @@ Flag that indicates whether the case is open and active.Possible values: active\_account\_escalation - + Sys\_id of the active account escalation record associated with the case.Data type: String @@ -4820,7 +4820,7 @@ Table: Escalation \[sn\_customerservice\_escalation\] active\_escalation - + Sys\_id of the active escalation record associated with the case.Data type: String @@ -4830,7 +4830,7 @@ Table: Escalation \[sn\_customerservice\_escalation\] activity\_due - + Date for which the associated case is expected to be completed.Data type: String \(Date\) @@ -4840,7 +4840,7 @@ Maximum length: 40 additional\_assignee\_list - + List of the sys\_ids of the additional persons \(other than primary assignee\) that have been assigned to the account.Data type: Array @@ -4852,7 +4852,7 @@ Table: User \[sys\_user\] approval - + String that describes the type of approval required.Possible values: @@ -4874,7 +4874,7 @@ Default: not requested approval\_history - + List of all approvals associated with the case.Data type: String \(Journal\) @@ -4884,7 +4884,7 @@ Maximum length: 4,000 approval\_set - + Date and time that the associated action was approved.Data type: String \(Date\) @@ -4947,7 +4947,7 @@ Flag that indicates whether the case was automatically closed.Possible values: business\_duration - + Length in calendar work hours, work days, and work weeks that it took to complete the case.Data type: String \(Duration\) @@ -4957,7 +4957,7 @@ Maximum length: 40 business\_service - + Sys\_id of the service record associated with the case.Data type: String @@ -4987,7 +4987,7 @@ Case short description and case number.Data type: String case\_report - + Sys\_id of the associated case report.Data type: String @@ -5013,7 +5013,7 @@ Default: 1 cause - + Details about the cause of the problem.Data type: String @@ -5031,7 +5031,7 @@ Sys\_id of the change request that caused the case to be created. Located in the change - + Sys\_id of the change request that caused the case to be created.Data type: String @@ -5059,7 +5059,7 @@ Sys\_id of the user that closed the case. Located in the User \[sys\_user\] tabl close\_notes - + Notes made when the case was closed.Data type: String @@ -5069,7 +5069,7 @@ Maximum length: 4,000 cmdb\_ci - + Sys\_id of the configuration item associated with the case.Data type: String @@ -5099,7 +5099,7 @@ Comments and work notes entered for the case.Data type: String \(Journal List\) company - + Sys\_id of the company associated with the case.Data type: String @@ -5125,7 +5125,7 @@ Business-to-business based cases only. Sys\_id of the person to contact regardin contact\_local\_time - + Contact local time.Data type: String @@ -5135,7 +5135,7 @@ Maximum length: 70 contact\_time\_zone - + Time zone of the contact associated with the case.Data type: String @@ -5145,7 +5145,7 @@ Maximum length: 40 contact\_type - + Method in which the case was initially reported.Possible values: @@ -5163,7 +5163,7 @@ Maximum length: 40 contract - + Sys\_id of the contract associated with the case.Data type: String @@ -5203,7 +5203,7 @@ Corrected routing number of the account to apply the payment to.Data type: Strin correlation\_display - + Display value for the correlation ID.Data type: String @@ -5213,7 +5213,7 @@ Maximum length: 100 correlation\_id - + Unique identifier for content pulled from an external system. Used in tracking continued updates for the content as part of integration.Data type: String @@ -5233,7 +5233,7 @@ Reason that the customer is making the payment inquiry, such as wrong account nu delivery\_plan - + Sys\_id of the parent execution plan for this case. Located in the Execution Plan \[sc\_cat\_item\_delivery\_plan\] table.Data type: String @@ -5241,7 +5241,7 @@ Sys\_id of the parent execution plan for this case. Located in the Execution Pla delivery\_task - + Sys\_id of the execution plan task. Data type: String @@ -5261,7 +5261,7 @@ Detailed description of the problem associated with the case. Data type: String due\_date - + Date that the case is due to be closed.Data type: String \(Date\) @@ -5271,7 +5271,7 @@ Maximum length: 40 entitlement - + Sys\_id of the entitlement record associated with the case. Entitlements define the type of support that a customer receives as well as the supported communication channels. An entitlement can be associated with a product, an asset, an account, or a contract.Data type: String @@ -5291,7 +5291,7 @@ Type of error that was made, such as customer error or bank error.Data type: Str escalation - + Current escalation level.Possible values: @@ -5310,7 +5310,7 @@ Default: 0 expected\_start - + Date and time when work is scheduled to begin on the case.Data type: String \(Date\) @@ -5340,7 +5340,7 @@ Date and time when the first action was taken on the case.Data type: String \(Da follow\_the\_sun - + Flag that indicates whether the case should be handed-off for global follow-up.If a customer enters additional comments on a Priority 1 - Critical or a Priority 2 - High case, or if the case is escalated, the flag is automatically set to true. @@ -5357,7 +5357,7 @@ Default: false follow\_up - + Date and time of the next follow up action.Data type: String \(Date\) @@ -5367,7 +5367,7 @@ Maximum length: 40 group\_list - + List of sys\_ids of the group records associated with the case.Data type: Array \(List\) @@ -5379,7 +5379,7 @@ Table: Group \[sys\_user\_group\] impact - + Impact on customer.Possible values: @@ -5397,7 +5397,7 @@ Default: 3 initiated\_as\_request - + Flag that indicates if this inquiry was initiated as a request by the customer.Possible values: @@ -5464,7 +5464,7 @@ Flag that indicates whether this is a valid inquiry claim.Possible values: knowledge - + Flag that indicates if there is a knowledge base article available for the specified issue.Possible values: @@ -5479,7 +5479,7 @@ Default: false location - + Sys\_id of the record describing the company location.Data type: String @@ -5489,7 +5489,7 @@ Table: Location \[cmn\_location\] made\_sla - + Flag that indicates whether the case was resolved in alignment with the associated service level agreement.Possible values: @@ -5517,7 +5517,7 @@ Flag that indicates whether to add the resolution notes to the comments.Possible notify - + Method to use to notify contact/consumer.Possible values: @@ -5561,7 +5561,7 @@ Sys\_id of the person that initially opened the case. Located in the User \[sys\ order - + Defines some ordering/sequencing, whose usage depends upon the specific use cases.Data type: Number \(Integer\) @@ -5589,7 +5589,7 @@ Sys\_id of the parent case to which this case \(child\) is associated. Located i partner - + Sys\_id of the partner associated with the case.Data type: String @@ -5599,7 +5599,7 @@ Table: Account \[customer\_account\] partner\_contact - + Sys\_id of the partner contact associated with the case.Data type: String @@ -5619,7 +5619,7 @@ Processor used to handle the associated payment, such as BACS, CHAP, Wire, and S priority - + Priority of the case. Possible values: @@ -5638,7 +5638,7 @@ Default: 4 proactive - + Flag that indicates whether the inquiry is being proactively monitored.Possible values: @@ -5653,7 +5653,7 @@ Default:false problem - + Sys\_id of the issue that the customer is encountering.Data type: String @@ -5845,7 +5845,7 @@ Sys\_id of the definition of service associated with this account. Located in th service\_offering - + Sys\_id of the service offering associated with the payment inquiry. Service offerings uniquely define the level of service in terms of availability, scope, pricing, and packaging options.Data type: String @@ -5865,7 +5865,7 @@ Concise description of the case. Data type: String skills - + Sys\_ids of the skills needed to complete the case.Data type: String @@ -5887,7 +5887,7 @@ Date/time at which the case must be closed based on the associated service level sn\_app\_cs\_social\_social\_profile - + Sys\_id of the social media profile associated with the case.Data type: String @@ -5935,7 +5935,7 @@ Current state of the case. Possible values: subcategory - + Case subcategory.Possible values: @@ -5947,7 +5947,7 @@ Default: 0 support\_manager - + Sys\_id of the CSM manager assigned to the case.Data type: String @@ -5957,7 +5957,7 @@ Table: User \[sys\_user\] sync\_driver - + Flag that indicates whether there's driver synchronization.Possible values: @@ -6064,7 +6064,7 @@ Date and time when the case was last updated.Data type: String \(Date\) task\_effective\_number - + Identifying number. If the task has a Universal Request associated with it, it's the UR number. Otherwise, it's the current task number. @@ -6076,7 +6076,7 @@ Maximum length: 40 time\_worked - + Total amount of time worked on the case.Data type: String \(Timer\) @@ -6106,7 +6106,7 @@ Unique transaction identifier for this payment inquiry.Data type: String universal\_request - + Sys\_id of a universal task that this inquiry is part of.Data type: String @@ -6116,7 +6116,7 @@ Table: Task \[task\] upon\_approval - + Action to take if the case is approved.Possible values: @@ -6133,7 +6133,7 @@ Default: proceed upon\_reject - + Action to take if the case is rejected.Possible values: @@ -6150,7 +6150,7 @@ Default: cancel urgency - + Urgency of the case.Possible values: @@ -6168,7 +6168,7 @@ Default: 3 user\_input - + Additional user input.Data type: String \(User Input\) @@ -6178,7 +6178,7 @@ Maximum length: 4,000 variables - + Name-value pairs of variables associated with the case.Data type: String \(Variables\) @@ -6198,7 +6198,7 @@ List of sys\_ids of the users who receive notifications about this case when add wf\_activity - + Sys\_id of the workflow activity record associated with the case.Data type: String @@ -6247,7 +6247,7 @@ Date and time that work started on the case.Data type: String \(Date\)
## Personal Checking Account \[sn\_bom\_checking\_account\] table -
+
Parameter @@ -6259,7 +6259,7 @@ Description account - + Sys\_id of the account record associated with the case. Located in the Account \[customer\_account\] table. Data type: String @@ -6426,7 +6426,7 @@ Full name of the primary person associated with the checking account.Data type: number - + Case number.Data type: String @@ -6456,7 +6456,7 @@ Preferential discounts that are applicable to a category of customers, such as m parent\_sold\_product - + Sys\_id of the parent product associated with this entity. Located in the Sold Product \[sn\_install\_base\_sold\_product\] table.Data type: String \(Reference\) @@ -6540,7 +6540,7 @@ Current status of the account, such as active, blocked, closed, cancelled, and s sys\_class\_name - + Table that contains the case record.Data type: String @@ -6550,7 +6550,7 @@ Table that contains the case record.Data type: String sys\_created\_by - + Person that initially opened the case.Data type: String @@ -6560,7 +6560,7 @@ Person that initially opened the case.Data type: String sys\_created\_on - + Date and time when the case was initially created.Data type: String \(Date\) @@ -6570,7 +6570,7 @@ Date and time when the case was initially created.Data type: String \(Date\) sys\_domain - + Domain associated with the case.Data type: String @@ -6590,7 +6590,7 @@ Unique identifier of the credit card record.Data type: String sys\_mod\_count - + Number of updates to the case since it was initially created.Data type: Number \(Integer\) @@ -6600,7 +6600,7 @@ Number of updates to the case since it was initially created.Data type: Number \ sys\_updated\_by - + Person that last updated the case.Data type: String @@ -6610,7 +6610,7 @@ Person that last updated the case.Data type: String sys\_updated\_on - + Date and time when the case was last updated.Data type: String \(Date\) @@ -6619,7 +6619,7 @@ Date and time when the case was last updated.Data type: String \(Date\)
## Personal Loan \[sn\_bom\_personal\_loan\] table -
+
Parameter @@ -6631,7 +6631,7 @@ Description account - + Sys\_id of the account record associated with the case. @@ -7023,7 +7023,7 @@ Maximum length: 40 number - + Case number.Data type: String @@ -7043,7 +7043,7 @@ Maximum length: 40 parent\_sold\_product - + Sys\_id of the parent product associated with this entity. Located in the Sold Product \[sn\_install\_base\_sold\_product\] table.Data type: String \(Reference\) @@ -7207,7 +7207,7 @@ Maximum length: 40 sys\_class\_name - + Table that contains the case record.Data type: String diff --git a/markdown/financial-services-operations/fso-int_guide-work_rest_apis.md b/markdown/financial-services-operations/fso-int_guide-work_rest_apis.md index 808f3288bf3..5aaca420eca 100644 --- a/markdown/financial-services-operations/fso-int_guide-work_rest_apis.md +++ b/markdown/financial-services-operations/fso-int_guide-work_rest_apis.md @@ -27,5 +27,5 @@ For a list of all of the FSO roles and descriptions, see [User roles and FSO Bus ## Test driving ServiceNow® REST APIs -The ServiceNow platform provides the [REST API Explorer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/use-REST-API-Explorer.md), which allows you to access the available REST APIs within your instance. Use this tool to interact with the various FSO tables within your instance before trying to implement the endpoint calls within your application. +The ServiceNow platform provides the REST API Explorer, which allows you to access the available REST APIs within your instance. Use this tool to interact with the various FSO tables within your instance before trying to implement the endpoint calls within your application. diff --git a/markdown/financial-services-operations/fso-personal-deposit-dashboard.md b/markdown/financial-services-operations/fso-personal-deposit-dashboard.md index 19d49793747..1018a0858f2 100644 --- a/markdown/financial-services-operations/fso-personal-deposit-dashboard.md +++ b/markdown/financial-services-operations/fso-personal-deposit-dashboard.md @@ -29,7 +29,7 @@ To access the Financial Services Personal Deposit Operations dashboard, navigate Alternatively, navigate to **All** > **Deposit Operations** > **Analytics**. -You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see [Analytics Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/analytics-center.md). +You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see Analytics Center. If you have upgraded from an earlier version, you can access the existing Core UI dashboard layout by navigating to **All** > **Deposit Operations** > **Dashboard**. diff --git a/markdown/financial-services-operations/fso-process-optz-content-pack.md b/markdown/financial-services-operations/fso-process-optz-content-pack.md index 1472703ea11..45be35e0488 100644 --- a/markdown/financial-services-operations/fso-process-optz-content-pack.md +++ b/markdown/financial-services-operations/fso-process-optz-content-pack.md @@ -16,7 +16,7 @@ The Financial Services Operations Process Mining Content Pack has preconfigured **Important:** Starting with the Vancouver release, the Process Optimization application has been renamed to Process Mining. -For information about enabling the FSO Process Mining Content Pack, see [Content pack for Financial Services Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/integration-fso-process-opt.md). +For information about enabling the FSO Process Mining Content Pack, see . ## Optimization projects @@ -38,7 +38,7 @@ The content pack adds pre-built Process Mining project model definitions for the - Personal Lines Claims - Intelligent Servicing for Fraud -You can also configure a new process project that is based on a pre-built project. For more information, see [Create a project or template using Project Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/define-workflow-model.md). +You can also configure a new process project that is based on a pre-built project. For more information, see . ## Roles diff --git a/markdown/financial-services-operations/fso-treasury-ops-dashboard.md b/markdown/financial-services-operations/fso-treasury-ops-dashboard.md index 2ef9048f651..04d14b33400 100644 --- a/markdown/financial-services-operations/fso-treasury-ops-dashboard.md +++ b/markdown/financial-services-operations/fso-treasury-ops-dashboard.md @@ -29,7 +29,7 @@ To access the Financial Services Treasury Operations dashboard, navigate to **Wo Alternatively, you can navigate to **All** > **Treasury Operations** > **Analytics**. -You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see [Analytics Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/analytics-center.md). +You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see Analytics Center. If you have upgraded from an earlier version, you can access the existing Core UI dashboard layout as usual by navigating to **All** > **Treasury Operations** > **Dashboard**. diff --git a/markdown/financial-services-operations/fso-user-management.md b/markdown/financial-services-operations/fso-user-management.md index 86acc0de5ae..2724b8b7850 100644 --- a/markdown/financial-services-operations/fso-user-management.md +++ b/markdown/financial-services-operations/fso-user-management.md @@ -24,7 +24,7 @@ Description
-[Configure users and groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-csm-users-groups.md) + @@ -48,7 +48,7 @@ The FSO application includes agent connector and contributor roles. To set the r
-[Create multiple consumer profiles for a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/consumer-profiles-configuration.md) +Create multiple consumer profiles for a user @@ -56,7 +56,7 @@ Individual consumers can have multiple profiles for different needs. You can cre
-[Configure a unified user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configuring-unified-user.md) +Configure a unified user @@ -64,7 +64,7 @@ Enable users to maintain multiple profiles within the Customer Service Managemen
-[Create customer relationships](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/c_CustomerServiceRelationships.md) + @@ -74,7 +74,7 @@ Establish different types of relationships between partners, customers, and cont
-[Create account teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-csm-account-teams.md) +Create account teams @@ -82,7 +82,7 @@ Create teams made up of employees and customer contacts who fulfill the roles an
-[Configure Contributor Users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/config-contributor-user.md) + @@ -90,7 +90,7 @@ Configure contributor users to engage middle office teams in resolving customer
-[Configuring customer access management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configuring-cam.md) + diff --git a/markdown/financial-services-operations/fso-workspace.md b/markdown/financial-services-operations/fso-workspace.md index abcd1124deb..78c6a18b966 100644 --- a/markdown/financial-services-operations/fso-workspace.md +++ b/markdown/financial-services-operations/fso-workspace.md @@ -14,7 +14,7 @@ breadcrumb: [Explore, Financial Services Operations \(FSO\)] The Financial Services Operations \(FSO\) workspace provides a single location for agents to process cases and tasks. Agents can use it to respond to all task types, view the full context of an issue, and get relevant recommendations to resolve issues. -FSO uses CSM Configurable Workspace that agents can use. To learn more about the features available in the CSM Configurable Workspace, see [CSM workspace features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-workspace-feature-overview.md). +FSO uses CSM Configurable Workspace that agents can use. To learn more about the features available in the CSM Configurable Workspace, see CSM workspace features. ## Workspace users diff --git a/markdown/financial-services-operations/group-life-servicing-dashboard.md b/markdown/financial-services-operations/group-life-servicing-dashboard.md index 2f3e60f97e6..ab4ce633c2f 100644 --- a/markdown/financial-services-operations/group-life-servicing-dashboard.md +++ b/markdown/financial-services-operations/group-life-servicing-dashboard.md @@ -29,7 +29,7 @@ To access the Group Life Servicing dashboard, navigate to **Workspaces** > ** Alternatively, you can navigate to **All** > **Group Life Servicing** > **Analytics**. -You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see [Analytics Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/analytics-center.md). +You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see Analytics Center. If you have upgraded from an earlier version, you can access the existing Core UI dashboard layout as usual by navigating to **All** > **Group Life Servicing** > **Dashboard**. diff --git a/markdown/financial-services-operations/import-financial-accounts-products-institutions.md b/markdown/financial-services-operations/import-financial-accounts-products-institutions.md index 44545881089..542fc567ab6 100644 --- a/markdown/financial-services-operations/import-financial-accounts-products-institutions.md +++ b/markdown/financial-services-operations/import-financial-accounts-products-institutions.md @@ -40,7 +40,7 @@ Role required: sn\_bom.admin 6. Transform the data from the import set table to the target table. - For more information, see [Run an import](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/t_RunImport.md). + For more information, see Run an import. 7. Verify that the data records are imported into the target tables by navigating to the target tables. diff --git a/markdown/financial-services-operations/individual-life-servicing-dashboard.md b/markdown/financial-services-operations/individual-life-servicing-dashboard.md index 78cdb1b1691..2686b79809b 100644 --- a/markdown/financial-services-operations/individual-life-servicing-dashboard.md +++ b/markdown/financial-services-operations/individual-life-servicing-dashboard.md @@ -29,7 +29,7 @@ To access the Individual Life Servicing dashboard, navigate to **Workspaces** &g Alternatively, you can navigate to **All** > **Individual Life Servicing** > **Analytics**. -You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see [Analytics Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/analytics-center.md). +You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see Analytics Center. If you have upgraded from an earlier version, you can access the existing Core UI dashboard layout as usual by navigating to **All** > **Individual Life Servicing** > **Dashboard**. diff --git a/markdown/financial-services-operations/installed-with-ins-policy-ops.md b/markdown/financial-services-operations/installed-with-ins-policy-ops.md index d98bae7c294..5160ed12515 100644 --- a/markdown/financial-services-operations/installed-with-ins-policy-ops.md +++ b/markdown/financial-services-operations/installed-with-ins-policy-ops.md @@ -42,7 +42,7 @@ Enables the extension of tables from the Customer Service Management application |Financial Services Operations Core|Stores the customer data that is needed to make policy service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-core-data-model.md).| |Personal Lines Underwriting|Enables management of personal underwriting services tasks that are used in insurance policy service cases. For more information, see [Components installed with Personal Lines Underwriting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/installed-with-fso-underwriting-ops.md).| |Document Processor|Enables the management of document services tasks that are used in insurance operations workflows. For more information, see [Integrating with Document Processor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/integrating-with-document-processor.md).| -|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-case-playbooks.md).| +|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.| ## Roles installed diff --git a/markdown/financial-services-operations/insurance-claims/add-an-ad-hoc-task.md b/markdown/financial-services-operations/insurance-claims/add-an-ad-hoc-task.md index 7ce14c7c134..933116e64e6 100644 --- a/markdown/financial-services-operations/insurance-claims/add-an-ad-hoc-task.md +++ b/markdown/financial-services-operations/insurance-claims/add-an-ad-hoc-task.md @@ -30,15 +30,15 @@ This procedure references service definitions and products that are used in the 2. Open the claim one of the following ways. -
+
Option - + Steps -
+
**From the landing page** @@ -46,7 +46,7 @@ Steps From a claims list, select the claim case that you want to create a task for. -
+
**From the applicable case/tasks list** diff --git a/markdown/financial-services-operations/insurance-claims/add-an-adhoc-task.md b/markdown/financial-services-operations/insurance-claims/add-an-adhoc-task.md index 7d029c9afd7..9f4ad7ffc05 100644 --- a/markdown/financial-services-operations/insurance-claims/add-an-adhoc-task.md +++ b/markdown/financial-services-operations/insurance-claims/add-an-adhoc-task.md @@ -30,15 +30,15 @@ You can create additional tasks as needed on a claim by using the **Add task** b 2. Create a task from the **claim workspace** tab in a case or from the tasks list. -
+
Option - + Steps -
+
**From the claim workspace in a case** @@ -46,7 +46,7 @@ Steps In the Tasks section, select **Add claim task**. The new task has the case set as the parent record. -
+
**From the tasks list** diff --git a/markdown/financial-services-operations/insurance-claims/add-task-personal.md b/markdown/financial-services-operations/insurance-claims/add-task-personal.md index c7bb5370890..d4d35f94f83 100644 --- a/markdown/financial-services-operations/insurance-claims/add-task-personal.md +++ b/markdown/financial-services-operations/insurance-claims/add-task-personal.md @@ -28,15 +28,15 @@ Role required: sn\_ins\_claim\_pers.auto\_processor, sn\_ins\_claim\_pers.auto\_ 2. Open the claim one of the following ways. -
+
Option - + Steps -
+
**From the landing page** @@ -44,7 +44,7 @@ Steps From a claims list, select the claim case you want to create a new task for. -
+
**From the applicable case/tasks list** diff --git a/markdown/financial-services-operations/insurance-claims/add-task.md b/markdown/financial-services-operations/insurance-claims/add-task.md index 65db93a262e..00ddec18b47 100644 --- a/markdown/financial-services-operations/insurance-claims/add-task.md +++ b/markdown/financial-services-operations/insurance-claims/add-task.md @@ -28,15 +28,15 @@ Role required: sn\_ins\_claim\_cml.auto\_processor, sn\_ins\_claim\_cml.auto\_ad 2. Open the claim one of the following ways. -
+
Option - + Steps -
+
**From the landing page** @@ -44,7 +44,7 @@ Steps From a claims list, select the claim case you want to create a new task for. -
+
**From the applicable case/tasks list** diff --git a/markdown/financial-services-operations/insurance-claims/agent-assist.md b/markdown/financial-services-operations/insurance-claims/agent-assist.md index b4c8725102b..8fca03a2871 100644 --- a/markdown/financial-services-operations/insurance-claims/agent-assist.md +++ b/markdown/financial-services-operations/insurance-claims/agent-assist.md @@ -28,15 +28,15 @@ Role required: sn\_ins\_claim\_indl.fnol\_representative, sn\_ins\_claim\_indl.m 3. Open the task from the case playbook or the Individual death claim tasks list. -
+
Option - + Steps -
+
**From the case playbook** @@ -46,7 +46,7 @@ Steps 2. In the list, select the case that contains the adjuster task. -
+
**From the Individual death claim tasks list** diff --git a/markdown/financial-services-operations/insurance-claims/approve-a-reserve-or-payment-amount.md b/markdown/financial-services-operations/insurance-claims/approve-a-reserve-or-payment-amount.md index c1dc3164337..e07b86c13fa 100644 --- a/markdown/financial-services-operations/insurance-claims/approve-a-reserve-or-payment-amount.md +++ b/markdown/financial-services-operations/insurance-claims/approve-a-reserve-or-payment-amount.md @@ -32,15 +32,15 @@ This procedure references service definitions and products that are used in the 2. Open the task in one of the following ways. -
+
Option - + Description -
+
**From the landing page** @@ -48,7 +48,7 @@ Description Select the task from the My pending tasks list. -
+
**From the Insurance claims approvals list** @@ -64,15 +64,15 @@ Select the task from the My pending tasks list.
3. Close the task from the Claim reserve or Claim payment task form. -
+
Approval task - + Action -
+
**Submit an approval** @@ -80,7 +80,7 @@ Action Approve the reserve or payment amount by selecting **Approve**. -
+
**Submit a rejection** diff --git a/markdown/financial-services-operations/insurance-claims/approve-commercial-claim-reserves-payments.md b/markdown/financial-services-operations/insurance-claims/approve-commercial-claim-reserves-payments.md index b40c395303a..40f43c609d4 100644 --- a/markdown/financial-services-operations/insurance-claims/approve-commercial-claim-reserves-payments.md +++ b/markdown/financial-services-operations/insurance-claims/approve-commercial-claim-reserves-payments.md @@ -30,7 +30,7 @@ If an assigned reserve or created payment amount by an adjuster is higher than t 2. Open the task one of the following ways. -
+
**From the landing page** @@ -38,7 +38,7 @@ If an assigned reserve or created payment amount by an adjuster is higher than t Select the task from the My pending tasks list. -
+
**From the Commercial lines claims approvals list** diff --git a/markdown/financial-services-operations/insurance-claims/approve-personal-claim-reserves-payments.md b/markdown/financial-services-operations/insurance-claims/approve-personal-claim-reserves-payments.md index ce97556cb31..cbaf0fb6a90 100644 --- a/markdown/financial-services-operations/insurance-claims/approve-personal-claim-reserves-payments.md +++ b/markdown/financial-services-operations/insurance-claims/approve-personal-claim-reserves-payments.md @@ -30,7 +30,7 @@ If an assigned reserve or created payment amount by an adjuster is higher than t 2. Open the task one of the following ways. -
+
**From the landing page** @@ -38,7 +38,7 @@ If an assigned reserve or created payment amount by an adjuster is higher than t Select the task from the My pending tasks list. -
+
**From the Personal lines claims approvals list** diff --git a/markdown/financial-services-operations/insurance-claims/approve-reserve-or-payment-amount.md b/markdown/financial-services-operations/insurance-claims/approve-reserve-or-payment-amount.md index 72c1c17c15e..b7bcaf344f8 100644 --- a/markdown/financial-services-operations/insurance-claims/approve-reserve-or-payment-amount.md +++ b/markdown/financial-services-operations/insurance-claims/approve-reserve-or-payment-amount.md @@ -32,7 +32,7 @@ If an assigned reserve or created payment amount by an adjuster is higher than t 3. On the **Lists** tab, under Individual death claims approvals, select the item that you need to approve. -
+
**List name** @@ -40,7 +40,7 @@ If an assigned reserve or created payment amount by an adjuster is higher than t Description -
+
**My approvals - Reserves** @@ -48,7 +48,7 @@ Description Presents a list of approval tasks for reserve requests. -
+
**My approvals - Payments** @@ -61,15 +61,15 @@ Presents a list of approval tasks for payment requests. 5. Submit your decision from the Claim reserve or Claim payment task form. -
+
Approval task - + Action -
+
**To approve an amount** @@ -77,7 +77,7 @@ Action Approve the reserve or payment amount by selecting **Approve**. -
+
**To reject an amount** diff --git a/markdown/financial-services-operations/insurance-claims/claim-task-form-fields.md b/markdown/financial-services-operations/insurance-claims/claim-task-form-fields.md index 3e221c1637f..e3294c9661c 100644 --- a/markdown/financial-services-operations/insurance-claims/claim-task-form-fields.md +++ b/markdown/financial-services-operations/insurance-claims/claim-task-form-fields.md @@ -7,7 +7,7 @@ release: australia product: Insurance Claims classification: insurance-claims topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Create an ad-hoc task on a claim, Use, Individual Life Claims, Exploring insurance claims applications, Insurance applications, Financial Services Operations \(FSO\)] --- diff --git a/markdown/financial-services-operations/insurance-claims/components-installed-individual-life-claims.md b/markdown/financial-services-operations/insurance-claims/components-installed-individual-life-claims.md index a5f88cbf9c7..72f0308d95d 100644 --- a/markdown/financial-services-operations/insurance-claims/components-installed-individual-life-claims.md +++ b/markdown/financial-services-operations/insurance-claims/components-installed-individual-life-claims.md @@ -27,7 +27,7 @@ Several types of components are installed with the activation of the Individual |Store application|Description| |-----------------|-----------| |Financial Services Operations Core|Stores the customer data that is needed to make policy service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-core-data-model.md).| -|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, enabling consistent responses to commonly encountered situations. For more information, see[Playbook capabilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-case-playbooks.md).| +|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, enabling consistent responses to commonly encountered situations. For more information, see.| ## Roles installed diff --git a/markdown/financial-services-operations/insurance-claims/components-installed-personal-lines-claims.md b/markdown/financial-services-operations/insurance-claims/components-installed-personal-lines-claims.md index f33fb762da9..3a002f5a70d 100644 --- a/markdown/financial-services-operations/insurance-claims/components-installed-personal-lines-claims.md +++ b/markdown/financial-services-operations/insurance-claims/components-installed-personal-lines-claims.md @@ -42,7 +42,7 @@ Enables the extension of tables from the Customer Service Management application |Financial Services Operations Core|Stores the customer data that is needed to make policy service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-core-data-model.md).| |Insurance Special Investigations|Insurance Special Investigations enables insurance carriers to route fraud investigation requests to SIU agents. Requests get routed via adjusters working on claim cases through workflows in the Personal Lines Claims application.| |Document Processor|Enables management of document services tasks that are used in insurance policy service cases. For more information, see [Integrating with Document Processor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/integrating-with-document-processor.md).| -|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-case-playbooks.md).| +|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.| ## Roles installed diff --git a/markdown/financial-services-operations/insurance-claims/components-installed-with-insurance-claims-flow.md b/markdown/financial-services-operations/insurance-claims/components-installed-with-insurance-claims-flow.md index d9aa0d35dca..d2ef0132ef2 100644 --- a/markdown/financial-services-operations/insurance-claims/components-installed-with-insurance-claims-flow.md +++ b/markdown/financial-services-operations/insurance-claims/components-installed-with-insurance-claims-flow.md @@ -27,7 +27,7 @@ Several types of components are installed with the activation of the Insurance c |Store application|Description| |-----------------|-----------| |Financial Services Operations Core|Stores the customer data that is needed to make policy service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-core-data-model.md).| -|Playbooks in Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, enabling consistent responses to commonly encountered situations. For more information, see [Playbooks in Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/setting-up-csm-playbooks.md).| +|Playbooks in Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, enabling consistent responses to commonly encountered situations. For more information, see .| ## Roles installed diff --git a/markdown/financial-services-operations/insurance-claims/components_installed_with_commercial_lines_claims.md b/markdown/financial-services-operations/insurance-claims/components_installed_with_commercial_lines_claims.md index c7926939188..b90785653e2 100644 --- a/markdown/financial-services-operations/insurance-claims/components_installed_with_commercial_lines_claims.md +++ b/markdown/financial-services-operations/insurance-claims/components_installed_with_commercial_lines_claims.md @@ -42,7 +42,7 @@ Enables the extension of tables from the Customer Service Management application |Financial Services Operations Core|Stores the customer data that is needed to make policy service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-core-data-model.md).| |Insurance Special Investigations|Insurance Special Investigations enables insurance carriers to route fraud investigation requests to SIU agents. Requests get routed via adjusters working on claim cases through workflows in the Personal Lines Claims application.| |Document Processor|Enables management of document services tasks that are used in insurance policy service cases. For more information, see [Integrating with Document Processor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/integrating-with-document-processor.md).| -|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-case-playbooks.md).| +|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.| ## Roles installed diff --git a/markdown/financial-services-operations/insurance-claims/config-ranges-for-scores.md b/markdown/financial-services-operations/insurance-claims/config-ranges-for-scores.md index a65d26c1baf..e2772729bc2 100644 --- a/markdown/financial-services-operations/insurance-claims/config-ranges-for-scores.md +++ b/markdown/financial-services-operations/insurance-claims/config-ranges-for-scores.md @@ -44,5 +44,5 @@ Role required: admin **Related topics** -[CSM Configurable Workspace record pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-config-workspace-record-pages.md) +[bundle-csm.csm-config-workspace-record-pages] diff --git a/markdown/financial-services-operations/insurance-claims/configure-commercial-lines-claims.md b/markdown/financial-services-operations/insurance-claims/configure-commercial-lines-claims.md index e6c8c66c144..0a6d21b6584 100644 --- a/markdown/financial-services-operations/insurance-claims/configure-commercial-lines-claims.md +++ b/markdown/financial-services-operations/insurance-claims/configure-commercial-lines-claims.md @@ -30,15 +30,15 @@ Role required: sn\_ins\_claim\_cml.admin and admin 2. Review the installed components and modify them or add new ones as applicable. -
+
Task - + Description -
+
**Configure service definitions** @@ -46,7 +46,7 @@ Description Configure service definitions to enable unique flows and views for service cases and tasks. For more information, see [Configure service definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-service-definitions.md).You can add new case types and configure service definitions for each type. -
+
**Edit or create flows** @@ -54,7 +54,7 @@ Configure service definitions to enable unique flows and views for service cases Edit or create flows using Workflow Studio. For more information, see [Edit or create flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-flow-designer-flows-fso-apps.md). -
+
**Configure playbook** @@ -62,7 +62,7 @@ Edit or create flows using Workflow Studio. For more information, see [Edit or c Create a playbook by using Playbooks. For more information, see [Edit or create a new playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-playbooks-fso-apps.md). -
+
**Configure CSM Configurable Workspace** @@ -70,7 +70,7 @@ Create a playbook by using Playbooks. For more information, see [Edit or create Configure CSM Configurable Workspace to enable agents to interact with customers and create and work on cases.For more information, see [Configure CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-csm-workspace-fso-apps.md). -
+
**Configure the Claim Workspace, Fraud score and Claim summary pages** @@ -78,7 +78,7 @@ Configure CSM Configurable Workspace to enable agents to interact with customers Configure Claim workspace, Fraud score, and Claim summary pages on claim cases and claim adjuster tasks. For more information, see [Enable Claim workspace, Fraud score, and Claim summary pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/insurance-claims/enable-fraud-score-and-claim-summary-pages.md).**Note:** The Claim workspace is accessible from an adjuster task. The Fraud score and Claim summary pages are accessible from both a claim case and an adjuster task. -
+
**Configure Service Level Agreements \(SLAs\)** @@ -86,7 +86,7 @@ Configure Claim workspace, Fraud score, and Claim summary pages on claim cases a Configure the installed SLAs to configure SLA timings for claim service cases and tasks.For more information, see [Configure the installed SLAs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-sla-definitions-fso-cases.md) -
+
**Configure user groups** @@ -94,7 +94,7 @@ Configure the installed SLAs to configure SLA timings for claim service cases an Configure user groups for assignment of cases and tasks. You can also assign roles to groups and users.For more information, see [Configure user groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-groups-fso.md). -
+
**Configure assignment rules** @@ -102,7 +102,7 @@ Configure user groups for assignment of cases and tasks. You can also assign rol Configure assignment rules to identify cases that meet certain conditions and then route those cases to agents. For more information, see [Configure assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-assignment-rules-fso-applications.md). -
+
**Configure Document Processor** @@ -110,7 +110,7 @@ Configure assignment rules to identify cases that meet certain conditions and th Configure document processor for document categories, document types, inbound and outbound document rules, and approval rules for document deferments and exceptions.For more information, see [Configure Document Processor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configuring-fso-document-processor.md). -
+
**Configure Archive Rules** diff --git a/markdown/financial-services-operations/insurance-claims/configure-individual-life-claims.md b/markdown/financial-services-operations/insurance-claims/configure-individual-life-claims.md index 184a43f1409..85d38ea17db 100644 --- a/markdown/financial-services-operations/insurance-claims/configure-individual-life-claims.md +++ b/markdown/financial-services-operations/insurance-claims/configure-individual-life-claims.md @@ -34,21 +34,21 @@ Individual Life Claims includes a death benefit claim workflow that demonstrates 2. Review the installed components and modify them, or add new ones as applicable. -
+
Task - + Description -
+
**Configure roles and user groups** -Determine the roles of the individuals that you need to work on the claim cases for your line of business. Set up the roles to support the permissions that are required to adjudicate a claim. The roles should inherit the included roles from FSO core. For more information, see [Managing roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/ua-creating-roles.md). +Determine the roles of the individuals that you need to work on the claim cases for your line of business. Set up the roles to support the permissions that are required to adjudicate a claim. The roles should inherit the included roles from FSO core. For more information, see . Required roles include: @@ -59,7 +59,7 @@ Determine the roles of the individuals that you need to work on the claim cases - Admin: Included in Individual Life Claims and inherits the service definition admin core role. This role performs the configurations that are required for the application. This role is shared across all your lines of business. You may not need to make any changes to this role. Next, configure the user groups for the assignment of cases and tasks. You can also assign roles to groups. For more information, see [Configure user groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-groups-fso.md). -
+
**Set up script includes** @@ -75,7 +75,7 @@ Modify the ClaimConstants script include to reuse the object names across functi For more information, see [Script includes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/c_ScriptIncludes.md). -
+
**Configure tables and ACLs** @@ -87,7 +87,7 @@ Configure the tables by reviewing the existing tables that were provided in Insu For more information, see [Data Models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/data-models.md) and [Components installed with Individual Life Claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/insurance-claims/components-installed-individual-life-claims.md). -
+
**Configure form views** @@ -95,7 +95,7 @@ For more information, see [Data Models](https://raw.githubusercontent.com/Servic Set up any required views for any new tables according to your business requirements.You can use the included case views and task views in this application for reference. -
+
**Configure service definitions** @@ -107,7 +107,7 @@ You can also define the services for task tables to create different flows for y For more information, see [Configure service definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-service-definitions.md). -
+
**Set up UI actions** @@ -117,9 +117,9 @@ Define the actions that the user can take on the table record in a form. Example - The task tables inherit the UI actions from Financial Task. Override or hide the actions according to your business requirements. -For more information, see [Defining UI actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_UIActions.md) and [FSO Core Banking tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/fso-core-banking-tables.md). +For more information, see and [FSO Core Banking tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/fso-core-banking-tables.md). -
+
**Configure workspaces** @@ -131,7 +131,7 @@ For more information, see [Enable the claim workspace for Individual Life Claims For more information, see [Configure CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-csm-workspace-fso-apps.md) and [UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/ui-builder-overview.md). -
+
**Configure decision tables** @@ -141,9 +141,9 @@ Set up the decision tables that are specific to your business requirements.Refer If the input parameters, rules, and other elements vary, new tables may be needed for each line of business. -For more information, see [Decision Tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/decision-table.md). +For more information, see . -
+
**Configure the approval engine** @@ -153,7 +153,7 @@ Update the approval engine properties as required at **Insurance claim operation For more information, see [Insurance claims core properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/insurance-claims-core-roles-and-properties.md). -
+
**Configure assignment rules** @@ -161,7 +161,7 @@ For more information, see [Insurance claims core properties](https://raw.githubu Configure the assignment rules to identify the cases that meet certain conditions and then route those cases to agents. For more information, see [Configure assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-assignment-rules-fso-applications.md). -
+
**Edit or create flows** diff --git a/markdown/financial-services-operations/insurance-claims/configure-personal-lines-claims.md b/markdown/financial-services-operations/insurance-claims/configure-personal-lines-claims.md index 6982f109690..34b2eb1e5b1 100644 --- a/markdown/financial-services-operations/insurance-claims/configure-personal-lines-claims.md +++ b/markdown/financial-services-operations/insurance-claims/configure-personal-lines-claims.md @@ -30,15 +30,15 @@ Role required: sn\_ins\_claim\_pers.admin and admin 2. Review the installed components and modify them or add new ones as applicable. -
+
Task - + Description -
+
**Configure service definitions** @@ -46,7 +46,7 @@ Description Configure service definitions to enable unique flows and views for service cases and tasks. For more information, see [Configure service definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-service-definitions.md).You can add new case types and configure service definitions for each type. -
+
**Edit or create flows** @@ -54,7 +54,7 @@ Configure service definitions to enable unique flows and views for service cases Edit or create flows using Workflow Studio. For more information, see [Edit or create flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-flow-designer-flows-fso-apps.md). -
+
**Configure playbook** @@ -62,7 +62,7 @@ Edit or create flows using Workflow Studio. For more information, see [Edit or c Create a playbook by using Playbooks. For more information, see [Edit or create a new playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-playbooks-fso-apps.md). -
+
**Configure CSM Configurable Workspace** @@ -70,7 +70,7 @@ Create a playbook by using Playbooks. For more information, see [Edit or create Configure CSM Configurable Workspace to enable agents to interact with customers and create and work on cases.For more information, see [Configure CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-csm-workspace-fso-apps.md). -
+
**Configure the Claim Workspace, Fraud score and Claim summary pages** @@ -78,7 +78,7 @@ Configure CSM Configurable Workspace to enable agents to interact with customers Configure Claim workspace, Fraud score, and Claim summary pages on claim cases and claim adjuster tasks. For more information, see [Enable Claim workspace, Fraud score, and Claim summary pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/insurance-claims/enable-fraud-score-and-claim-summary-pages.md).**Note:** The Claim workspace is accessible from an adjuster task. The Fraud score and Claim summary pages are accessible from both a claim case and an adjuster task. -
+
**Configure Service Level Agreements \(SLAs\)** @@ -86,7 +86,7 @@ Configure Claim workspace, Fraud score, and Claim summary pages on claim cases a Configure the installed SLAs to configure SLA timings for claim service cases and tasks.For more information, see [Configure the installed SLAs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-sla-definitions-fso-cases.md) -
+
**Configure user groups** @@ -94,7 +94,7 @@ Configure the installed SLAs to configure SLA timings for claim service cases an Configure user groups for assignment of cases and tasks. You can also assign roles to groups and users.For more information, see [Configure user groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-groups-fso.md). -
+
**Configure assignment rules** @@ -102,7 +102,7 @@ Configure user groups for assignment of cases and tasks. You can also assign rol Configure assignment rules to identify cases that meet certain conditions and then route those cases to agents. For more information, see [Configure assignment rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configure-assignment-rules-fso-applications.md). -
+
**Configure Document Processor** @@ -110,7 +110,7 @@ Configure assignment rules to identify cases that meet certain conditions and th Configure document processor for document categories, document types, inbound and outbound document rules, and approval rules for document deferments and exceptions.For more information, see [Configure Document Processor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/configuring-fso-document-processor.md). -
+
**Configure archive rules** diff --git a/markdown/financial-services-operations/insurance-claims/create-an-individual-life-claim-case.md b/markdown/financial-services-operations/insurance-claims/create-an-individual-life-claim-case.md index a3ffcac6f87..0e065bcd32d 100644 --- a/markdown/financial-services-operations/insurance-claims/create-an-individual-life-claim-case.md +++ b/markdown/financial-services-operations/insurance-claims/create-an-individual-life-claim-case.md @@ -28,15 +28,15 @@ Role required: sn\_ins\_claim\_indl.fnol\_representative 3. Create a case from the individual life claim cases list. -
+
Option - + Steps -
+
**Individual life claim** @@ -61,15 +61,15 @@ Steps 9. In the Reporter details activity, enter the details of the entity reporting the incident. -
+
Reporter status - + Steps -
+
**Is a policy participant** @@ -80,7 +80,7 @@ Steps 3. In the **Consumer** \(person\) or **Account** \(company\) field, use the search function to search for policy participants. The contact details populate after selecting the participant. -
+
**Is not a policy participant** diff --git a/markdown/financial-services-operations/insurance-claims/create-an-insurance-claims-flow-case.md b/markdown/financial-services-operations/insurance-claims/create-an-insurance-claims-flow-case.md index 3d328325da6..7f44c52408e 100644 --- a/markdown/financial-services-operations/insurance-claims/create-an-insurance-claims-flow-case.md +++ b/markdown/financial-services-operations/insurance-claims/create-an-insurance-claims-flow-case.md @@ -46,15 +46,15 @@ This procedure references service definitions and products that are used in the 10. In the Add claim participant form, enter the details of the participant, and then select **Save**. -
+
Reporter status - + Steps -
+
**Is a policy participant** @@ -66,7 +66,7 @@ Steps - Enter how the participant is related to the insured in the **Relationship to insured** field. -
+
**Is not a policy participant** diff --git a/markdown/financial-services-operations/insurance-claims/create-commercial-claim-case.md b/markdown/financial-services-operations/insurance-claims/create-commercial-claim-case.md index 7667844ab28..38e426a29a7 100644 --- a/markdown/financial-services-operations/insurance-claims/create-commercial-claim-case.md +++ b/markdown/financial-services-operations/insurance-claims/create-commercial-claim-case.md @@ -28,15 +28,15 @@ Role required: sn\_ins\_claim\_cml.fnol\_representative or sn\_ins\_claim\_cml.a 3. Create a case from the commercial auto claim cases list or an interaction record. -
+
Option - + Steps -
+
**Commercial auto claim case from the commercial auto claim case list** @@ -46,7 +46,7 @@ Steps 2. Select **New**. -
+
**Commercial auto claim case from an interaction record** diff --git a/markdown/financial-services-operations/insurance-claims/create-personal-claim-case.md b/markdown/financial-services-operations/insurance-claims/create-personal-claim-case.md index 066921f78f0..270c6f89dbf 100644 --- a/markdown/financial-services-operations/insurance-claims/create-personal-claim-case.md +++ b/markdown/financial-services-operations/insurance-claims/create-personal-claim-case.md @@ -28,15 +28,15 @@ Role required: sn\_ins\_claim\_pers.fnol\_representative or sn\_ins\_claim\_pers 3. Create a case from the personal auto claim cases list. -
+
Option - + Steps -
+
**Personal auto claim case from the personal auto claim case list** diff --git a/markdown/financial-services-operations/insurance-claims/create-service-definitions-for-insurance-claims.md b/markdown/financial-services-operations/insurance-claims/create-service-definitions-for-insurance-claims.md index e19a8ce4846..a2a0640063d 100644 --- a/markdown/financial-services-operations/insurance-claims/create-service-definitions-for-insurance-claims.md +++ b/markdown/financial-services-operations/insurance-claims/create-service-definitions-for-insurance-claims.md @@ -32,7 +32,7 @@ Add a document list definition to a service definition by using the Insurance cl **Related topics** -[Service definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-service-definitions.md) +[bundle-csm.csm-service-definitions] [Service Definitions in FSO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/fso-int_guide-service-definitions-in-fso.md) diff --git a/markdown/financial-services-operations/insurance-claims/creating-an-insurance-product-model.md b/markdown/financial-services-operations/insurance-claims/creating-an-insurance-product-model.md index 58c2bc881ca..b942e6528fb 100644 --- a/markdown/financial-services-operations/insurance-claims/creating-an-insurance-product-model.md +++ b/markdown/financial-services-operations/insurance-claims/creating-an-insurance-product-model.md @@ -26,7 +26,7 @@ Role required: admin 2. In the Label column, search for either the personal insurance model or the commercial insurance model. -
+
**Personal insurance model** @@ -34,7 +34,7 @@ Role required: admin Search for and select **Personal lines insurance product model**. -
+
**Commercial insurance model** diff --git a/markdown/financial-services-operations/insurance-claims/data-setup-for-insurance-claims.md b/markdown/financial-services-operations/insurance-claims/data-setup-for-insurance-claims.md index 0be446450d2..ab358bf5c54 100644 --- a/markdown/financial-services-operations/insurance-claims/data-setup-for-insurance-claims.md +++ b/markdown/financial-services-operations/insurance-claims/data-setup-for-insurance-claims.md @@ -20,11 +20,11 @@ The customer data includes the information about the customer and accounts. Cons Existing customers can be imported by using a guided setup. New customers can be created manually by using the Customer Service Management application. For more information, refer to these topics: -- [Configure consumers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-csm-consumers.md) +- Learn how to set up the data for your individual consumers, including their personal details and any other necessary consumer-specific information. -- [Configure accounts and contacts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-csm-accounts-contacts.md) +- Learn how to set up the data for your business customers. You can create and set up the corporate accounts and link them with the relevant contacts \(that is, the representatives or stakeholders from those companies\). diff --git a/markdown/financial-services-operations/insurance-claims/discuss-claim.md b/markdown/financial-services-operations/insurance-claims/discuss-claim.md index edf2f593aee..86e0f3408a0 100644 --- a/markdown/financial-services-operations/insurance-claims/discuss-claim.md +++ b/markdown/financial-services-operations/insurance-claims/discuss-claim.md @@ -50,5 +50,5 @@ To view a discussion, select **Discuss**, then select **Open record** for the di **Related topics** -[Create a Sidebar discussion for a record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/sidebar-discussions-record.md) +[bundle-convint.sidebar-discussions-record] diff --git a/markdown/financial-services-operations/insurance-claims/enable-claim-workspace-for-individual-life-claims.md b/markdown/financial-services-operations/insurance-claims/enable-claim-workspace-for-individual-life-claims.md index ee49463bf82..bacc80417c5 100644 --- a/markdown/financial-services-operations/insurance-claims/enable-claim-workspace-for-individual-life-claims.md +++ b/markdown/financial-services-operations/insurance-claims/enable-claim-workspace-for-individual-life-claims.md @@ -28,21 +28,21 @@ Role required: admin 3. In CSM/CSM/FSM Configurable Workspace, enable the CSM default record page. - For more information, see [CSM Configurable Workspace record pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-config-workspace-record-pages.md). + For more information, see . 4. From the CSM default record page, set the page order. 5. Set the variant conditions and audience on the following record pages. -
+
Claims page variant - + Navigation to page records -
+
**Claim workspace page** diff --git a/markdown/financial-services-operations/insurance-claims/enable-fraud-score-and-claim-summary-pages-pers.md b/markdown/financial-services-operations/insurance-claims/enable-fraud-score-and-claim-summary-pages-pers.md index 448b9cbfe9d..b7685b4d502 100644 --- a/markdown/financial-services-operations/insurance-claims/enable-fraud-score-and-claim-summary-pages-pers.md +++ b/markdown/financial-services-operations/insurance-claims/enable-fraud-score-and-claim-summary-pages-pers.md @@ -26,29 +26,29 @@ Role required: admin 2. Enable the CSM default record page under CSM/FSM Configurable Workspace. - For more information, see [CSM Configurable Workspace record pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-config-workspace-record-pages.md). + For more information, see . 3. From the CSM default record page, set the page order. 4. Set the variant conditions on the following record pages. -
+
Claims page variant - + Navigation to page records -
+
**Record page for the adjuster task** -To access the record page for the adjuster task, navigate to: **CSM Configurable Workspace** > **Record** > **Claim Adjuster Record Page**.The record page for the adjuster task is a variant of CSM default record page. For more information, see [CSM Configurable Workspace record pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-config-workspace-record-pages.md). +To access the record page for the adjuster task, navigate to: **CSM Configurable Workspace** > **Record** > **Claim Adjuster Record Page**.The record page for the adjuster task is a variant of CSM default record page. For more information, see . -
+
**Claim workspace page** @@ -56,7 +56,7 @@ To access the record page for the adjuster task, navigate to: **CSM Configurable To access the Claim workspace page for updates, navigate to page collection: **CSM default record post-Details** > **Claim workspace** > **Claim Workspace Default**. -
+
**Fraud score page** @@ -64,7 +64,7 @@ To access the Claim workspace page for updates, navigate to page collection: **C To access the Fraud score page for updates, navigate to page collection: **CSM default record post-Details** > **Fraud score** > **Default**. -
+
**Claim Summary page** diff --git a/markdown/financial-services-operations/insurance-claims/enable-fraud-score-and-claim-summary-pages.md b/markdown/financial-services-operations/insurance-claims/enable-fraud-score-and-claim-summary-pages.md index b2988136e85..0eda94f2d1e 100644 --- a/markdown/financial-services-operations/insurance-claims/enable-fraud-score-and-claim-summary-pages.md +++ b/markdown/financial-services-operations/insurance-claims/enable-fraud-score-and-claim-summary-pages.md @@ -26,29 +26,29 @@ Role required: admin 2. Enable the CSM default record page under CSM/FSM Configurable Workspace. - For more information, see [CSM Configurable Workspace record pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-config-workspace-record-pages.md). + For more information, see . 3. From the CSM default record page, set the page order. 4. Set the variant conditions on the following record pages. -
+
Claims page variant - + Navigation to page records -
+
**Record page for the adjuster task** -To access the record page for the adjuster task, navigate to: **CSM Configurable Workspace** > **Record** > **Claim Adjuster Record Page**.The record page for the adjuster task is a variant of CSM default record page. For more information, see [CSM Configurable Workspace record pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-config-workspace-record-pages.md). +To access the record page for the adjuster task, navigate to: **CSM Configurable Workspace** > **Record** > **Claim Adjuster Record Page**.The record page for the adjuster task is a variant of CSM default record page. For more information, see . -
+
**Claim workspace page** @@ -56,7 +56,7 @@ To access the record page for the adjuster task, navigate to: **CSM Configurable To access the Claim workspace page for updates, navigate to page collection: **CSM default record post-Details** > **Claim workspace** > **Claim Workspace Default**. -
+
**Fraud score page** @@ -64,7 +64,7 @@ To access the Claim workspace page for updates, navigate to page collection: **C To access the Fraud score page for updates, navigate to page collection: **CSM default record post-Details** > **Fraud score** > **Default**. -
+
**Claim Summary page** diff --git a/markdown/financial-services-operations/insurance-claims/evaluate-claim-for-fraud.md b/markdown/financial-services-operations/insurance-claims/evaluate-claim-for-fraud.md index 47995d21cc5..97e68150ea3 100644 --- a/markdown/financial-services-operations/insurance-claims/evaluate-claim-for-fraud.md +++ b/markdown/financial-services-operations/insurance-claims/evaluate-claim-for-fraud.md @@ -34,7 +34,7 @@ When business rule logic identifies a claim case as a 'close proximity' claim- a 3. Open the task from the special investigation tasks list. -
+
**From the Special Investigation tasks list** diff --git a/markdown/financial-services-operations/insurance-claims/evaluate-personal-claim-for-fraud.md b/markdown/financial-services-operations/insurance-claims/evaluate-personal-claim-for-fraud.md index 9fdbfce1c61..5527958dd00 100644 --- a/markdown/financial-services-operations/insurance-claims/evaluate-personal-claim-for-fraud.md +++ b/markdown/financial-services-operations/insurance-claims/evaluate-personal-claim-for-fraud.md @@ -34,7 +34,7 @@ When business rule logic identifies a claim case as a 'close proximity' claim- a 3. Open the task from the special investigation tasks list. -
+
**From the Special Investigation tasks list** diff --git a/markdown/financial-services-operations/insurance-claims/individual-life-claim-adjuster-tasks.md b/markdown/financial-services-operations/insurance-claims/individual-life-claim-adjuster-tasks.md index cd5a8c92359..d4bda147baf 100644 --- a/markdown/financial-services-operations/insurance-claims/individual-life-claim-adjuster-tasks.md +++ b/markdown/financial-services-operations/insurance-claims/individual-life-claim-adjuster-tasks.md @@ -26,15 +26,15 @@ Role required: sn\_ins\_claim\_indl.dbn\_adjuster 2. Open a claim from either the adjuster landing page or from the individual death claims list. -
+
Option - + Steps -
+
**From the adjuster landing page** @@ -42,7 +42,7 @@ Steps Open a claim that is assigned to you by selecting the **Number** link in the My active cases section. -
+
**From the Individual death claims list** @@ -56,15 +56,15 @@ Open a claim that is assigned to you by selecting the **Number** link in the My
3. Complete the actions in the **claim workspace**. -
+
Claim task - + Claim workspace actions -
+
**To verify a document** @@ -74,7 +74,7 @@ Claim workspace actions 2. Select **Verify** to verify the documents, or select **Reject** to reject the submitted documents. -
+
**To add claim coverage** @@ -86,7 +86,7 @@ Claim workspace actions 4. Select **Save**. -
+
**To add a reserve or payment** @@ -101,7 +101,7 @@ Claim workspace actions 5. Review the details, and then select **Submit**. -
+
**To add an ad-hoc claim task** @@ -112,7 +112,7 @@ Claim workspace actions 3. Select **Save**. -
+
**To submit a reserve or payment amount for approval** @@ -120,7 +120,7 @@ Claim workspace actions If the reserve or payment amount is above your approval threshold, an approval task is created and assigned to your manager when you submit the amount. -
+
**To submit a claim settlement decision** diff --git a/markdown/financial-services-operations/insurance-claims/insurance-claim-case-archival.md b/markdown/financial-services-operations/insurance-claims/insurance-claim-case-archival.md index 1ec8c3b9ace..8d69663f7fa 100644 --- a/markdown/financial-services-operations/insurance-claims/insurance-claim-case-archival.md +++ b/markdown/financial-services-operations/insurance-claims/insurance-claim-case-archival.md @@ -24,7 +24,7 @@ Role required: admin The Archive Claim Case rule is that a case that is inactive and more than seven years old is automatically archived. This rule is the base system archiving rule for claim cases in the Claim Case \[sn\_ins\_gen\_claim\_case\] table and is active by default. You can modify the archiving rule if necessary. -For more information on archive rules and archiving records, see [Archiving records in Core UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/archiving-older-records.md). +For more information on archive rules and archiving records, see . ## Procedure @@ -40,5 +40,5 @@ For more information on archive rules and archiving records, see [Archiving reco **Related topics** -[Archiving records in Core UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/archiving-older-records.md) +[bundle-platadm.archiving-older-records] diff --git a/markdown/financial-services-operations/insurance-claims/insurance-claims-dashboards-and-workspaces.md b/markdown/financial-services-operations/insurance-claims/insurance-claims-dashboards-and-workspaces.md index 2964735c379..f75c10e4c9d 100644 --- a/markdown/financial-services-operations/insurance-claims/insurance-claims-dashboards-and-workspaces.md +++ b/markdown/financial-services-operations/insurance-claims/insurance-claims-dashboards-and-workspaces.md @@ -148,5 +148,5 @@ For more information on the included dashboards and their layouts, see [Insuranc **Note:** The FNOL landing page is built into Financial Services Operations Core. Any changes to this page may impact other applications. -For more information on landing pages as dashboards, see [Dashboard landing pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-ws-landing-page-dashboard.md). +For more information on landing pages as dashboards, see . diff --git a/markdown/financial-services-operations/insurance-claims/insurance-product-models.md b/markdown/financial-services-operations/insurance-claims/insurance-product-models.md index f494e22a7e2..7dbbdbaf48d 100644 --- a/markdown/financial-services-operations/insurance-claims/insurance-product-models.md +++ b/markdown/financial-services-operations/insurance-claims/insurance-product-models.md @@ -31,7 +31,7 @@ You have two types of insurance product models that you can use: 1. Personal insurance model, which is used to represent the insurance products for consumers. 2. Commercial insurance model, which is used to represent the insurance products for accounts and contacts. -For more information, see [Expanded Model and Asset Classes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/enterprise-model-asset-classes-app.md). +For more information, see . ## Product types diff --git a/markdown/financial-services-operations/insurance-claims/manage-an-insurance-claims-flow-case.md b/markdown/financial-services-operations/insurance-claims/manage-an-insurance-claims-flow-case.md index fea4490dbc8..d5b0f2e5ecb 100644 --- a/markdown/financial-services-operations/insurance-claims/manage-an-insurance-claims-flow-case.md +++ b/markdown/financial-services-operations/insurance-claims/manage-an-insurance-claims-flow-case.md @@ -20,7 +20,7 @@ Review a claim to verify the documents, evaluate the claim coverages, determine Role required: sn\_ins\_gen\_claim.adjuster -**Important:** To access the Claim workspace, and Summary adjuster workspace related tabs, you must activate the CSM default record page. By default, the page is set to inactive. To determine the default page for displaying records in CSM Configurable Workspace, see [CSM Configurable Workspace record pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-config-workspace-record-pages.md) . +**Important:** To access the Claim workspace, and Summary adjuster workspace related tabs, you must activate the CSM default record page. By default, the page is set to inactive. To determine the default page for displaying records in CSM Configurable Workspace, see . ## About this task @@ -32,15 +32,15 @@ This procedure references service definitions and products that are used in the 2. Open the task in one of the following ways. -
+
Option - + Steps -
+
**From the landing page** @@ -48,7 +48,7 @@ Steps From the All open claims list, select a task. -
+
**From the Insurance claim adjuster task list** @@ -62,15 +62,15 @@ From the All open claims list, select a task.
3. Work on the adjuster task by completing actions from the claim workspace. -
+
Claim task - + Claim workspace actions -
+
**Add a document verification task** @@ -81,7 +81,7 @@ Claim workspace actions - Select **Save**. -
+
**Verify a document** @@ -89,7 +89,7 @@ Claim workspace actions In a Submitted document task, select **Verify** to verify the submitted document. -
+
**Reject a document** @@ -97,7 +97,7 @@ In a Submitted document task, select **Verify** to verify the submitted document In a Submitted document task, select **Reject** to reject the submitted document. -
+
**Add claim coverage** @@ -108,7 +108,7 @@ In a Submitted document task, select **Reject** to reject the submitted document - Select **Save**. -
+
**Add a reserve or payment** @@ -121,7 +121,7 @@ In a Submitted document task, select **Reject** to reject the submitted document - Select **Save**. -
+
**Add an ad-hoc claim task** @@ -132,7 +132,7 @@ In a Submitted document task, select **Reject** to reject the submitted document - Select **Save**. -
+
**Submit a reserve or payment amount for approval** @@ -140,7 +140,7 @@ In a Submitted document task, select **Reject** to reject the submitted document If the reserve or payment amount is above your approval threshold, an approval task is created and assigned to your manager when you submit the amount. -
+
**Submit a claim settlement decision** diff --git a/markdown/financial-services-operations/insurance-claims/manually_validate_claim.md b/markdown/financial-services-operations/insurance-claims/manually_validate_claim.md index c9f4bdf5d4f..ca25b4730aa 100644 --- a/markdown/financial-services-operations/insurance-claims/manually_validate_claim.md +++ b/markdown/financial-services-operations/insurance-claims/manually_validate_claim.md @@ -28,15 +28,15 @@ Update and close the tasks of the claim case. 2. Open the claim case and task one of the following ways. -
+
Option - + Steps -
+
**From the landing page** @@ -44,7 +44,7 @@ Steps Select an active case from the My pending tasks or My open claims list. -
+
**From the case playbook** @@ -61,7 +61,7 @@ Select an active case from the My pending tasks or My open claims list. - **Fulfillment** -
+
**From a commercial auto claim case** @@ -74,7 +74,7 @@ Select an active case from the My pending tasks or My open claims list. 5. In the case, select the **Tasks** tab and select the claim task. -
+
**From the Commercial auto claim tasks list** @@ -101,15 +101,15 @@ Select an active case from the My pending tasks or My open claims list. 5. Close the task from the playbook activity or the task form. -
+
Claim task - + Action -
+
**To submit incident details** @@ -117,7 +117,7 @@ Action In the case playbook, select **Mark complete**. -
+
**To validate a claim** @@ -125,7 +125,7 @@ In the case playbook, select **Mark complete**. A claim validation task is created when a business rule determines a duplicate claim due to the same insurance policy and loss date.To validate a claim: In the task form, select **Approve** to validate the claim or **Reject** to deny and close the claim. -
+
**To add claim property, participant, or coverage information** @@ -133,7 +133,7 @@ A claim validation task is created when a business rule determines a duplicate c In the case playbook, select **Save**. -
+
**To initiate a claim** @@ -141,7 +141,7 @@ In the case playbook, select **Save**. In the case playbook, select **Submit**. -
+
**To close a claim** diff --git a/markdown/financial-services-operations/insurance-claims/process-an-insurance-claims-flow-case.md b/markdown/financial-services-operations/insurance-claims/process-an-insurance-claims-flow-case.md index de728ae8502..66a270374b3 100644 --- a/markdown/financial-services-operations/insurance-claims/process-an-insurance-claims-flow-case.md +++ b/markdown/financial-services-operations/insurance-claims/process-an-insurance-claims-flow-case.md @@ -30,15 +30,15 @@ This procedure references service definitions and products that are used in the 2. Open the claim case and task in one of the following ways. -
+
Option - + Steps -
+
**From the landing page** @@ -46,7 +46,7 @@ Steps Select an active case from the My pending tasks or My open claims list. -
+
**From the case playbook** @@ -60,7 +60,7 @@ Select an active case from the My pending tasks or My open claims list. - Under one of the following stages, select the task activity to work on. -
+
**From an insurance claim case** @@ -73,7 +73,7 @@ Select an active case from the My pending tasks or My open claims list. - In the case, select the **Tasks** tab and select the claim task. -
+
**From the Insurance claim case tasks list** diff --git a/markdown/financial-services-operations/insurance-claims/process-personal-claim.md b/markdown/financial-services-operations/insurance-claims/process-personal-claim.md index c1024288954..80d7a8c7ddb 100644 --- a/markdown/financial-services-operations/insurance-claims/process-personal-claim.md +++ b/markdown/financial-services-operations/insurance-claims/process-personal-claim.md @@ -28,15 +28,15 @@ Update and close the tasks of the claim case. 2. Open the claim case and task one of the following ways. -
+
Option - + Steps -
+
**From the landing page** @@ -44,7 +44,7 @@ Steps Select an active case from the My pending tasks or My open claims list. -
+
**From the case playbook** @@ -61,7 +61,7 @@ Select an active case from the My pending tasks or My open claims list. - **Fulfillment** -
+
**From a personal auto claim case** @@ -74,7 +74,7 @@ Select an active case from the My pending tasks or My open claims list. 5. In the case, select the **Tasks** tab and select the claim task. -
+
**From the Personal auto claim tasks list** @@ -101,15 +101,15 @@ Select an active case from the My pending tasks or My open claims list. 5. Close the task from the playbook activity or the task form. -
+
Claim task - + Action -
+
**To submit incident details** @@ -117,7 +117,7 @@ Action In the case playbook, select **Mark complete**. -
+
**To validate a claim** @@ -125,7 +125,7 @@ In the case playbook, select **Mark complete**. A claim validation task is created when a business rule determines a duplicate claim due to the same insurance policy and loss date.To validate a claim: In the task form, select **Approve** to validate the claim or **Reject** to deny and close the claim. -
+
**To add or edit claim property, participant, or coverage information** @@ -133,7 +133,7 @@ A claim validation task is created when a business rule determines a duplicate c In the case playbook, select **Save**. -
+
**To initiate a claim** @@ -141,7 +141,7 @@ In the case playbook, select **Save**. In the case playbook, select **Submit**. -
+
**To close a claim** diff --git a/markdown/financial-services-operations/insurance-claims/use-agent-assist-to-view-associated-claims-personal.md b/markdown/financial-services-operations/insurance-claims/use-agent-assist-to-view-associated-claims-personal.md index cfc4f152337..b136f557de8 100644 --- a/markdown/financial-services-operations/insurance-claims/use-agent-assist-to-view-associated-claims-personal.md +++ b/markdown/financial-services-operations/insurance-claims/use-agent-assist-to-view-associated-claims-personal.md @@ -28,15 +28,15 @@ Role required: sn\_ins\_claim\_pers.fnol\_representative, sn\_ins\_claim\_pers.a 3. Open the task from the case playbook or the Personal auto claim adjuster tasks list. -
+
Option - + Steps -
+
**From the case playbook** @@ -46,7 +46,7 @@ Steps 2. In the list, select the case that contains the adjuster task. -
+
**From the Personal auto claim adjuster tasks list** diff --git a/markdown/financial-services-operations/insurance-claims/use-agent-assist-to-view-associated-claims.md b/markdown/financial-services-operations/insurance-claims/use-agent-assist-to-view-associated-claims.md index 92a3b7f0ec7..98f24e76d35 100644 --- a/markdown/financial-services-operations/insurance-claims/use-agent-assist-to-view-associated-claims.md +++ b/markdown/financial-services-operations/insurance-claims/use-agent-assist-to-view-associated-claims.md @@ -28,15 +28,15 @@ Role required: sn\_ins\_claim\_cml.fnol\_representative, sn\_ins\_claim\_cml.aut 3. Open the task from the case playbook or the Commercial auto claim adjuster tasks list. -
+
Option - + Steps -
+
**From the case playbook** @@ -46,7 +46,7 @@ Steps 2. In the list, select the case that contains the adjuster task. -
+
**From the Commercial auto claim adjuster tasks list** diff --git a/markdown/financial-services-operations/insurance-claims/use-agent-assist-to-view-associated-insurance-claims-flow-claims.md b/markdown/financial-services-operations/insurance-claims/use-agent-assist-to-view-associated-insurance-claims-flow-claims.md index faff32e5e9b..81113ea36f1 100644 --- a/markdown/financial-services-operations/insurance-claims/use-agent-assist-to-view-associated-insurance-claims-flow-claims.md +++ b/markdown/financial-services-operations/insurance-claims/use-agent-assist-to-view-associated-insurance-claims-flow-claims.md @@ -32,15 +32,15 @@ This procedure references service definitions and products that are used in the 3. Open the task from the case playbook or the Insurance claim adjuster tasks list. -
+
Option - + Steps -
+
**From the case playbook** @@ -50,7 +50,7 @@ Steps 2. In the list, select the case that contains the adjuster task. -
+
**From the Insurance claim adjuster tasks list** diff --git a/markdown/financial-services-operations/insurance-claims/work-commercial-adjuster-tasks.md b/markdown/financial-services-operations/insurance-claims/work-commercial-adjuster-tasks.md index a417d41e8df..b63f2e71a71 100644 --- a/markdown/financial-services-operations/insurance-claims/work-commercial-adjuster-tasks.md +++ b/markdown/financial-services-operations/insurance-claims/work-commercial-adjuster-tasks.md @@ -20,7 +20,7 @@ Update and close the adjuster tasks of a claim case. Role required: sn\_ins\_claim\_cml.auto\_adjuster -**Important:** To access the Claim workspace, Fraud score, and Summary adjuster workspace related tabs, you must activate the CSM default record page. By default, the page is set to inactive. To determine the default page for displaying records in CSM Configurable Workspace, see [CSM Configurable Workspace record pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-config-workspace-record-pages.md) +**Important:** To access the Claim workspace, Fraud score, and Summary adjuster workspace related tabs, you must activate the CSM default record page. By default, the page is set to inactive. To determine the default page for displaying records in CSM Configurable Workspace, see CSM Configurable Workspace record pages ## Procedure @@ -28,15 +28,15 @@ Role required: sn\_ins\_claim\_cml.auto\_adjuster 2. Open the task one of the following ways. -
+
Option - + Steps -
+
**From the landing page** @@ -44,7 +44,7 @@ Steps Select a task from the All open claims list. -
+
**From the Commercial auto claim adjuster tasks list** @@ -60,15 +60,15 @@ Select a task from the All open claims list. 4. Work on the adjuster task by completing various actions from the claim workspace. -
+
Claim task - + Claim workspace actions -
+
**To add a document verification task** @@ -80,7 +80,7 @@ Claim workspace actions 4. Select **Submit document**. -
+
**To verify a document** @@ -88,7 +88,7 @@ Claim workspace actions Select **Verify** to verify the document or **Reject** to reject the submitted document for verification. -
+
**To add claim coverage** @@ -101,7 +101,7 @@ Select **Verify** to verify the document or **Reject** to reject the submitted d 3. Select **Save**. -
+
**To add a reserve or payment** @@ -114,7 +114,7 @@ Select **Verify** to verify the document or **Reject** to reject the submitted d 3. Select **Save**. -
+
**To add an ad-hoc claim task** @@ -125,7 +125,7 @@ Select **Verify** to verify the document or **Reject** to reject the submitted d 3. Select **Save**. -
+
**To submit a reserve or payment amount for approval** @@ -135,7 +135,7 @@ Select **Approve** to approve or **Reject** to reject the reserve or payment amo 2. Select **Submit**. -
+
**To refer a claim for fraud evaluation** @@ -143,7 +143,7 @@ Select **Approve** to approve or **Reject** to reject the reserve or payment amo Select **Send to SIU**. -
+
**To submit a claim settlement decision** diff --git a/markdown/financial-services-operations/insurance-claims/work-personal-claims-case.md b/markdown/financial-services-operations/insurance-claims/work-personal-claims-case.md index d03a212ef61..b3e8e6376ce 100644 --- a/markdown/financial-services-operations/insurance-claims/work-personal-claims-case.md +++ b/markdown/financial-services-operations/insurance-claims/work-personal-claims-case.md @@ -20,7 +20,7 @@ An adjuster can review a claim to verify documents, evaluate claim coverages, de Role required: sn\_ins\_claim\_pers.auto\_adjuster -**Important:** To access the Claim workspace, Fraud score, and Summary adjuster workspace related tabs, you must activate the CSM default record page. By default, the page is set to inactive. To determine the default page for displaying records in CSM Configurable Workspace, see [CSM Configurable Workspace record pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-config-workspace-record-pages.md) +**Important:** To access the Claim workspace, Fraud score, and Summary adjuster workspace related tabs, you must activate the CSM default record page. By default, the page is set to inactive. To determine the default page for displaying records in CSM Configurable Workspace, see Update and close the adjuster tasks of the claim case. @@ -30,15 +30,15 @@ Update and close the adjuster tasks of the claim case. 2. Open the task one of the following ways. -
+
Option - + Steps -
+
**From the landing page** @@ -46,7 +46,7 @@ Steps Select a task from the All open claims list. -
+
**From the Personal auto claim adjuster tasks list** @@ -62,15 +62,15 @@ Select a task from the All open claims list. 4. Work on the adjuster task by completing various actions from the claim workspace. -
+
Claim task - + Claim workspace actions -
+
**To add a document verification task** @@ -81,7 +81,7 @@ Claim workspace actions 3. Select **Save**. -
+
**To verify a document** @@ -89,7 +89,7 @@ Claim workspace actions Select **Verify** to verify the document or **Reject** to reject the submitted document for verification. -
+
**To add claim coverage** @@ -102,7 +102,7 @@ Select **Verify** to verify the document or **Reject** to reject the submitted d 3. Select **Save**. -
+
**To add a reserve or payment** @@ -115,7 +115,7 @@ Select **Verify** to verify the document or **Reject** to reject the submitted d 3. Select **Save**. -
+
**To add an ad-hoc claim task** @@ -126,7 +126,7 @@ Select **Verify** to verify the document or **Reject** to reject the submitted d 3. Select **Save**. -
+
**To submit a reserve or payment amount for approval** @@ -136,7 +136,7 @@ Select **Approve** to approve or **Reject** to reject the reserve or payment amo 2. Select **Submit**. -
+
**To refer a claim for fraud evaluation** @@ -144,7 +144,7 @@ Select **Approve** to approve or **Reject** to reject the reserve or payment amo Select **Send to SIU**. -
+
**To submit a claim settlement decision** diff --git a/markdown/financial-services-operations/integration-with-document-intelligence.md b/markdown/financial-services-operations/integration-with-document-intelligence.md index 24f88e1c287..6b3316581fc 100644 --- a/markdown/financial-services-operations/integration-with-document-intelligence.md +++ b/markdown/financial-services-operations/integration-with-document-intelligence.md @@ -18,9 +18,9 @@ When a document type is created, Document Intelligence can extract specified fie If you have Document Intelligence integrated, once a document verification task is created, a Document Intelligence task is also created. -For information on activating Document Intelligence, see [Install Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-document-intelligence.md). +For information on activating Document Intelligence, see Install Document Intelligence. -For information on how to upload and extract data from documents, and information on how to use the Document Intelligence workspace and dashboard, see [Process documents using Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/doc-intel-using.md) +For information on how to upload and extract data from documents, and information on how to use the Document Intelligence workspace and dashboard, see Process documents using Document Intelligence - **[Enable Document Intelligence for FSO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/enable-docintel-fso.md)** Enable Document Intelligence for FSO Document Processor by installing and activating the required plugins. diff --git a/markdown/financial-services-operations/integration-with-fsm.md b/markdown/financial-services-operations/integration-with-fsm.md index 9cd206dbb5c..141f7ccaf64 100644 --- a/markdown/financial-services-operations/integration-with-fsm.md +++ b/markdown/financial-services-operations/integration-with-fsm.md @@ -33,7 +33,7 @@ The recommended implementation of Financial Services Operations application inte **Note:** Financial Services Operations applications have read-only roles, such as sn\_bom.auto\_ins\_policy\_viewer and sn\_bom.b2b\_credit\_card\_account\_viewer, for all objects. -To learn more, see [Integration with Industry products](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/industry-products-integration.md). +To learn more, see Integration with Industry products. **Parent Topic:**[Integrate applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/fso-integrate-other-applications.md) diff --git a/markdown/financial-services-operations/intelligent-servicing-for-fraud/assign-roles-for-intelligent-servicing-for-fraud-users.md b/markdown/financial-services-operations/intelligent-servicing-for-fraud/assign-roles-for-intelligent-servicing-for-fraud-users.md index e35e39a3223..c4850adc946 100644 --- a/markdown/financial-services-operations/intelligent-servicing-for-fraud/assign-roles-for-intelligent-servicing-for-fraud-users.md +++ b/markdown/financial-services-operations/intelligent-servicing-for-fraud/assign-roles-for-intelligent-servicing-for-fraud-users.md @@ -146,6 +146,6 @@ Creates, views, and edits fraud cases and works with consumers to resolve cases. - Assign roles to users and groups using the ServiceNow AI Platform user administration feature. - - To assign a role to a user, see [Assign a role to a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignARoleToAUser.md). - - To assign a role to a group, see [Assign a role to a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignRoleToGroup.md). + - To assign a role to a user, see Assign a role to a user. + - To assign a role to a group, see Assign a role to a group. diff --git a/markdown/financial-services-operations/intelligent-servicing-for-fraud/installed-with-intelligent-servicing-fraud.md b/markdown/financial-services-operations/intelligent-servicing-for-fraud/installed-with-intelligent-servicing-fraud.md index 7452b050d36..6e26a950673 100644 --- a/markdown/financial-services-operations/intelligent-servicing-for-fraud/installed-with-intelligent-servicing-fraud.md +++ b/markdown/financial-services-operations/intelligent-servicing-for-fraud/installed-with-intelligent-servicing-fraud.md @@ -41,7 +41,7 @@ Enables the extension of tables from the Customer Service Management application |Store application|Description| |-----------------|-----------| |Financial Services Operations Core|Stores the customer data that is needed to make complaint service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/financial-services-operations-core-data-model.md).| -|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see [Playbooks for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-case-playbooks.md).| +|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations. For more information, see Playbooks for Customer Service Management.| ## Roles installed diff --git a/markdown/financial-services-operations/interaction-workspace-for-agentic-contact-center-for-banking.md b/markdown/financial-services-operations/interaction-workspace-for-agentic-contact-center-for-banking.md index cc2e2767619..1ebd4f72b11 100644 --- a/markdown/financial-services-operations/interaction-workspace-for-agentic-contact-center-for-banking.md +++ b/markdown/financial-services-operations/interaction-workspace-for-agentic-contact-center-for-banking.md @@ -89,7 +89,7 @@ The agent wraps up the interaction when it concludes. When wrap-up codes are set For more information, see the following topics: - [Interaction wrap up](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/interaction-wrap-up-state.md) -- [Use AI to generate wrap up code and notes summary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ai-generated-wrap-up-codes-and-notes-summary.md) +- **Parent Topic:**[Exploring Agentic Contact Center for Banking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/exploring-agentic-contact-center-for-banking.md) @@ -100,5 +100,5 @@ For more information, see the following topics: [Customer 360 page for Agentic Contact Center for Banking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/customer-360-agentic-contact-center-for-banking.md) -[CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-workspaces-configure.md) +[bundle-csm.csm-workspaces-configure] diff --git a/markdown/financial-services-operations/interactionpage-agentic-contact-centre-for-insurance.md b/markdown/financial-services-operations/interactionpage-agentic-contact-centre-for-insurance.md index 888bae3424a..329a2bdd0cf 100644 --- a/markdown/financial-services-operations/interactionpage-agentic-contact-centre-for-insurance.md +++ b/markdown/financial-services-operations/interactionpage-agentic-contact-centre-for-insurance.md @@ -86,12 +86,12 @@ The CSR wraps up the interaction when it concludes. When wrap-up codes are set u For more information, see the following topics: - [Interaction wrap up](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/interaction-wrap-up-state.md) -- [Use AI to generate wrap up code and notes summary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ai-generated-wrap-up-codes-and-notes-summary.md) +- **Related topics** -[CSM Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-workspaces-configure.md) +[bundle-csm.csm-workspaces-configure] [Exploring Agentic Contact Center for Insurance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/explore-agentic-contact-center-for-insurance.md) diff --git a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/ai-agents-fso.md b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/ai-agents-fso.md index e5d7b026dba..c1c143d28c3 100644 --- a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/ai-agents-fso.md +++ b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/ai-agents-fso.md @@ -33,7 +33,7 @@ The following table describes the available AI agents in Now Assist for FSO. Required roles: sn\_bom\_credit\_card.dispute\_agent\_connector, sn\_bom\_credit\_card.dispute\_agent, sn\_fso\_csr.business\_agent, sn\_fso\_csr.personal\_agent, and now\_assist\_panel\_user. -AI agents use [role masking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/aia-role-masking.md) to determine which users can access them. Ones installed with Now Assist applications have specific roles that come included with the application. If you select **Users with specific roles** for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/define-sec-controls-aia.md). +AI agents use role masking to determine which users can access them. Ones installed with Now Assist applications have specific roles that come included with the application. If you select **Users with specific roles** for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/define-sec-controls-aia.md). In the data access settings, you must also add the necessary roles to the FSO AI agents listed in the table earlier. diff --git a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/configure-fso-ai-agents.md b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/configure-fso-ai-agents.md index 63a5589a948..fe4772c0910 100644 --- a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/configure-fso-ai-agents.md +++ b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/configure-fso-ai-agents.md @@ -75,7 +75,5 @@ The following shows each FSO application's knowledge graph tag records that list **Related topics** -[Knowledge Graph](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/knowledge-graph-landing.md) - -[Tagging in Knowledge Graph Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/tagging-in-knowledge-graph.md) +[bundle-platai.knowledge-graph-landing] diff --git a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/configuring-agentic-workflows-in-fso.md b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/configuring-agentic-workflows-in-fso.md index 5ef3a6d848c..b7d95ce7000 100644 --- a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/configuring-agentic-workflows-in-fso.md +++ b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/configuring-agentic-workflows-in-fso.md @@ -32,7 +32,7 @@ Agentic workflows in FSO are inactive by default. To activate a workflow: **Important:** By default, all agentic workflows and AI agent records are read only. -To modify an agentic workflow, you must first [duplicate the agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/clone-aia-usecase.md), and then proceed with the following steps: +To modify an agentic workflow, you must first duplicate the agentic workflow, and then proceed with the following steps: - Activate the agentic workflow. - Activate the agent within the agentic workflow. @@ -40,13 +40,13 @@ To modify an agentic workflow, you must first [duplicate the agentic workflow](h **Important:** When you modify an agentic workflow, AI agent, or tool, make sure that you update all instructions accordingly. -For more information on activating agentic workflows, triggers, and agents, see [Activate an agentic workflow template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-aia-use-case.md) and [Modify an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/modify-ai-agent.md). +For more information on activating agentic workflows, triggers, and agents, see and . For more information on agentic workflows in FSO, see [Using agentic workflows in Now Assist for Financial Services Operations \(FSO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/using-ai-agent-use-cases-in-now-assist-for-fso.md). ## Choosing a language model service provider -You can choose which service provider to use for AI agents and agentic workflows [in the Now Assist Admin console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/edit-model-providers.md). +You can choose which service provider to use for AI agents and agentic workflows in the Now Assist Admin console. **Parent Topic:**[Configuring Now Assist for Financial Services Operations \(FSO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/configuring-now-assist-skills-for-fso.md) diff --git a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/configuring-now-assist-skills-for-fso.md b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/configuring-now-assist-skills-for-fso.md index ca72b621ffc..c028daefabf 100644 --- a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/configuring-now-assist-skills-for-fso.md +++ b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/configuring-now-assist-skills-for-fso.md @@ -60,7 +60,7 @@ See [Configure an ACL](https://raw.githubusercontent.com/ServiceNow/ServiceNowDo Required roles: sn\_bom\_credit\_card.dispute\_agent, sn\_bom\_credit\_card.dispute\_agent\_connector. -Agentic workflows and their AI agents use [role masking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/aia-role-masking.md) to determine which users can access them. Ones installed with Now Assist applications have specific roles that come included with the application. If you select **Users with specific roles** for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/define-sec-controls-aw.md). +Agentic workflows and their AI agents use role masking to determine which users can access them. Ones installed with Now Assist applications have specific roles that come included with the application. If you select **Users with specific roles** for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see Define security controls for an agentic workflow. In the data access settings, you must also add the necessary roles to Resolve friendly fraud using Agentic AI. diff --git a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/customize-report-a-dispute-va-topic.md b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/customize-report-a-dispute-va-topic.md index d3ae3c3eaf3..1ae9fa10a36 100644 --- a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/customize-report-a-dispute-va-topic.md +++ b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/customize-report-a-dispute-va-topic.md @@ -44,7 +44,7 @@ Review and modify the workflow for your business needs. **Related topics** -[Assistant Designer interface reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/vad-reference.md) +[bundle-convint.vad-reference] [Form Data Collector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/learn-about-the-form-data-collector.md) diff --git a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/exploring-now-assist-for-financial-services-operations-fso.md b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/exploring-now-assist-for-financial-services-operations-fso.md index 9ba7ce6a777..bf6eaefb51c 100644 --- a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/exploring-now-assist-for-financial-services-operations-fso.md +++ b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/exploring-now-assist-for-financial-services-operations-fso.md @@ -40,7 +40,7 @@ An agent can use the Now Assist panel in Financial Services Workspace for scenar - Conversational interaction for dispute resolution - Interacting with AI agents during interactions or customer analysis -For more information about the Now Assist panel, see [Now Assist panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md). +For more information about the Now Assist panel, see . ## Sensitive data handling diff --git a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/request-generative-ai-capabilities-in-fso.md b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/request-generative-ai-capabilities-in-fso.md index aff6b2a21ce..43044f1ea0d 100644 --- a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/request-generative-ai-capabilities-in-fso.md +++ b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/request-generative-ai-capabilities-in-fso.md @@ -29,7 +29,7 @@ Role required: sn\_bom\_credit\_card.dispute\_agent, sn\_bom\_credit\_card.dispu You can use the Now Assist panel in Financial Services Workspace to request a case summary. -For more information about the Now Assist panel, see [Now Assist panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md). For information about activating the Now Assist panel, see [Activate the Now Assist panel standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-now-assist-panel.md). +For more information about the Now Assist panel, see . For information about activating the Now Assist panel, see [Activate the Now Assist panel standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-now-assist-panel.md). ## Procedure @@ -43,15 +43,15 @@ For more information about the Now Assist panel, see [Now Assist panel](https:// 4. After you request the generative AI capabilities, you can summarize a case. -
+
Option - + Description -
+
**Summarize a case** diff --git a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/resume-dispute-case-from-disputes-intake-via-virtual-agent.md b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/resume-dispute-case-from-disputes-intake-via-virtual-agent.md index e2fd26e5c20..95f9a48172e 100644 --- a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/resume-dispute-case-from-disputes-intake-via-virtual-agent.md +++ b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/resume-dispute-case-from-disputes-intake-via-virtual-agent.md @@ -38,7 +38,7 @@ When a customer initiates a dispute intake by selecting **Report a dispute** in 5. Perform one of the following actions. -
+
**Customer has identified a disputed transaction** @@ -46,7 +46,7 @@ When a customer initiates a dispute intake by selecting **Report a dispute** in Review the disputed transaction details. -
+
**Customer hasn’t identified a disputed transaction** diff --git a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/summarize-case-using-now-assist-fso.md b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/summarize-case-using-now-assist-fso.md index ced5adba198..ddf9716fed3 100644 --- a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/summarize-case-using-now-assist-fso.md +++ b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/summarize-case-using-now-assist-fso.md @@ -58,15 +58,15 @@ If there’s enough data, the Case summary component displays the **Summarize** 3. When you're finished summarizing a case, you can perform additional actions. -
+
Option - + Procedure -
+
**Save the summary information by adding it to the case work notes** @@ -77,7 +77,7 @@ Procedure 3. Select **Save to Work notes**. -
+
**Expand or collapse the summary** @@ -85,7 +85,7 @@ Procedure Select the expand card icon \(\[Omitted image "icon-expand.png"\] Alt text: Expand card icon.\) or the collapse card icon \(\[Omitted image "icon-collapse.png"\] Alt text: Collapse card icon.\) to see more details or fewer summary details. -
+
**Provide feedback for the summary** @@ -93,7 +93,7 @@ Select the expand card icon \(\[Omitted image "icon-expand.png"\] Alt text: Expa If you think that the summary was helpful, select the helpful icon \(\[Omitted image "icon-helpful.png"\] Alt text: Helpful icon.\). If you think that the summary wasn’t helpful, select the not helpful icon \(\[Omitted image "icon-not-helpful.png"\] Alt text: Not helpful icon.\).This feedback improves the generative AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated summary and stores it in the generative AI logs \(sys\_generative\_ai\_log\_list.do\). -
+
**Copy the case summary** @@ -101,7 +101,7 @@ If you think that the summary was helpful, select the helpful icon \(\[Omitted i Select the copy to clipboard icon \(\[Omitted image "icon-copy.png"\] Alt text: Copy to clipboard icon.\) to use the case summary information for another purpose, such as pasting into an email. -
+
**Refresh the case summary** @@ -109,7 +109,7 @@ Select the copy to clipboard icon \(\[Omitted image "icon-copy.png"\] Alt text: Select the refresh icon \(\[Omitted image "icon-refresh.png"\] Alt text: Refresh icon.\) to reload the case summary with any new information that was added to the case. -
+
**View the information about the case summary** diff --git a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/summarize-customer-context-fso.md b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/summarize-customer-context-fso.md index dea4b091064..bbb2456a1d6 100644 --- a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/summarize-customer-context-fso.md +++ b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/summarize-customer-context-fso.md @@ -44,15 +44,15 @@ The customer interaction context summary skill provides a structured, context-aw 3. After the summary is generated, you can perform additional actions. -
+
Option - + Procedure -
+
**Provide feedback for the summary** @@ -60,7 +60,7 @@ Procedure If you think the summary was helpful, select the helpful icon \(\[Omitted image "icon-helpful.png"\] Alt text:\). If you think the summary wasn't helpful, select the not helpful icon \(\[Omitted image "icon-not-helpful.png"\] Alt text:\).This feedback improves the generative AI model and can help improve future versions of this skill. The system gathers the feedback on each generated summary and stores it in the generative AI logs \(sys\_generative\_ai\_log\_list.do\). -
+
**View the information about the case summary** @@ -68,7 +68,7 @@ If you think the summary was helpful, select the helpful icon \(\[Omitted image To review details about the summary, select the more info icon \(\[Omitted image "icon-more-info.png"\] Alt text:\). -
+
**Expand or collapse the summary** diff --git a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/summarize-customer-profile-fso.md b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/summarize-customer-profile-fso.md index 66f1c12d841..340d6870e1d 100644 --- a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/summarize-customer-profile-fso.md +++ b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/summarize-customer-profile-fso.md @@ -38,15 +38,15 @@ The Customer profile summarization skill provides a concise, comprehensive summa 3. After the summary is generated, you can perform additional actions. -
+
Option - + Procedure -
+
**Refresh the customer summary** @@ -54,7 +54,7 @@ Procedure Select the refresh icon \(\[Omitted image "icon-refresh.png"\] Alt text: Refresh icon.\) to generate another customer summary. -
+
**Provide feedback for the summary** @@ -62,7 +62,7 @@ Select the refresh icon \(\[Omitted image "icon-refresh.png"\] Alt text: Refresh If you think that the summary was helpful, select the helpful icon \(\[Omitted image "icon-helpful.png"\] Alt text: Helpful icon.\). If you think that the summary wasn’t helpful, select the not helpful icon \(\[Omitted image "icon-not-helpful.png"\] Alt text: Not helpful icon.\).This feedback improves the generative AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated summary and stores it in the generative AI logs \(sys\_generative\_ai\_log\_list.do\). -
+
**View the information about the case summary** @@ -70,7 +70,7 @@ If you think that the summary was helpful, select the helpful icon \(\[Omitted i If you want to review details about the summary, select the more info icon \(\[Omitted image "icon-more-info.png"\] Alt text: More info icon.\). -
+
**Expand or collapse the summary** diff --git a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/using-ai-agent-use-cases-in-now-assist-for-fso.md b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/using-ai-agent-use-cases-in-now-assist-for-fso.md index 1cff4cc2c64..2fcf628c963 100644 --- a/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/using-ai-agent-use-cases-in-now-assist-for-fso.md +++ b/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/using-ai-agent-use-cases-in-now-assist-for-fso.md @@ -48,7 +48,7 @@ For more information on modifying an agentic workflow, see [Configure agentic wo To learn about the Help resolve friendly fraud disputes agentic workflow, see [Help resolve friendly fraud disputes agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/friendly-fraud-agentic-ai-workflow.md). -There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/find-ai-agents.md). +There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents. - **[Help resolve friendly fraud disputes agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/now-assist-for-financial-services-operations-fso/friendly-fraud-agentic-ai-workflow.md)** Use this agentic workflow to assist human agents with analyzing friendly fraud cases, selecting a course of action, and drafting a decision response to customers. diff --git a/markdown/financial-services-operations/payment-card-application-tables.md b/markdown/financial-services-operations/payment-card-application-tables.md index 549610e7d2d..1c9cb504141 100644 --- a/markdown/financial-services-operations/payment-card-application-tables.md +++ b/markdown/financial-services-operations/payment-card-application-tables.md @@ -26,12 +26,12 @@ This section describes the tables in the Payment card application and shows how The Expanded Model and Asset Classes Store application contains a Payment Card Model \[sn\_ent\_payment\_card\_model\] table that extends System and Smart Card Model \[sn\_ent\_system\_smart\_card\_model\]. This table represents payment cards as a material, physical good. -For more information, see [Expanded Model and Asset Classes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/enterprise-model-asset-classes-app.md). +For more information, see . **Parent Topic:**[Payment card](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/payment-card-application.md) **Related topics** -[Expanded Model and Asset Classes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/enterprise-model-asset-classes-app.md) +[bundle-itam.enterprise-model-asset-classes-app] diff --git a/markdown/financial-services-operations/payment-operations-dashboard.md b/markdown/financial-services-operations/payment-operations-dashboard.md index 7930a9bed60..5ec7db3bbce 100644 --- a/markdown/financial-services-operations/payment-operations-dashboard.md +++ b/markdown/financial-services-operations/payment-operations-dashboard.md @@ -29,7 +29,7 @@ To access the Financial Services Payment Operations dashboard, navigate to **Wor Alternatively, you can navigate to **All** > **Payment Operations** > **Analytics**. -You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see [Analytics Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/analytics-center.md). +You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see Analytics Center. If you have upgraded from an earlier version, you can access the existing Core UI dashboard layout as usual by navigating to **All** > **Payment Operations** > **Dashboard**. diff --git a/markdown/financial-services-operations/personal-lines-claims.md b/markdown/financial-services-operations/personal-lines-claims.md index ceea99e1755..cecf30980ed 100644 --- a/markdown/financial-services-operations/personal-lines-claims.md +++ b/markdown/financial-services-operations/personal-lines-claims.md @@ -20,7 +20,7 @@ The Personal Lines Claims dashboard enables you to monitor the status of the cla To access the Personal Lines Claims dashboard, navigate to **Workspaces** > **Financial Services Workspace** > **Analytics Center** \(\[Omitted image "analytics-center-icon.png"\] Alt text: Analytics center icon.\). -You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see [Analytics Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/analytics-center.md). +You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see Analytics Center. ## Required ServiceNow AI Platform roles diff --git a/markdown/financial-services-operations/personal-lines-servicing-dashboard.md b/markdown/financial-services-operations/personal-lines-servicing-dashboard.md index 624eb0edf00..945bda3882f 100644 --- a/markdown/financial-services-operations/personal-lines-servicing-dashboard.md +++ b/markdown/financial-services-operations/personal-lines-servicing-dashboard.md @@ -29,7 +29,7 @@ To access the Personal Lines Servicing dashboard, navigate to **Workspaces** > Alternatively, you can navigate to **All** > **Personal Lines Servicing** > **Analytics**. -You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see [Analytics Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/analytics-center.md). +You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see Analytics Center. If you have upgraded from an earlier version, you can access the existing Core UI dashboard layout by navigating to **All** > **Personal Lines Servicing** > **Dashboard**. diff --git a/markdown/financial-services-operations/personal-loan-operations-dashboard.md b/markdown/financial-services-operations/personal-loan-operations-dashboard.md index a4e7b2a853a..da0f3b14265 100644 --- a/markdown/financial-services-operations/personal-loan-operations-dashboard.md +++ b/markdown/financial-services-operations/personal-loan-operations-dashboard.md @@ -29,7 +29,7 @@ To access the Financial Services Personal Loan Operations dashboard, navigate to Alternatively, you can navigate to **All** > **Loan Operations** > **Analytics**. -You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see [Analytics Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/analytics-center.md). +You can also access the dashboard from the Platform Analytics Workspace. For more information about the Platform Analytics Workspace, see Analytics Center. If you have upgraded from an earlier version, you can access the existing Core UI dashboard layout by navigating to **All** > **Loan Operations** > **Dashboard**. diff --git a/markdown/financial-services-operations/setting-up-a-remote-table-integration.md b/markdown/financial-services-operations/setting-up-a-remote-table-integration.md index def863160a5..5df6d3dd672 100644 --- a/markdown/financial-services-operations/setting-up-a-remote-table-integration.md +++ b/markdown/financial-services-operations/setting-up-a-remote-table-integration.md @@ -124,7 +124,7 @@ Create a UI action to populate remote data -Create a UI action to populate remote data from the interaction into the case, or the respective objects in your workflow.For more information, see [Create a UI action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_EditingAUIAction.md). +Create a UI action to populate remote data from the interaction into the case, or the respective objects in your workflow.For more information, see .
diff --git a/markdown/financial-services-operations/setting-up-fso-applications.md b/markdown/financial-services-operations/setting-up-fso-applications.md index 17542c796d4..298f2ecce72 100644 --- a/markdown/financial-services-operations/setting-up-fso-applications.md +++ b/markdown/financial-services-operations/setting-up-fso-applications.md @@ -34,7 +34,7 @@ Set up your Financial Services Operations application by importing financial ser Create structured and flexible data models to represent the need across various industries. -6. [Creating an ACL](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/t_CreateNewACL.md) +6. Creating an ACL Create an access control rule \(ACL\) to prevent the Needs review field from being modified after it has been set. @@ -46,7 +46,7 @@ Set up your Financial Services Operations application by importing financial ser Configure and modify service definitions for Financial Services Operations applications, including reviewing or adding new ones. -9. [Creating a UI action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/t_CreateNewUIAction.md) +9. Creating a UI action Create UI actions. @@ -54,7 +54,7 @@ Set up your Financial Services Operations application by importing financial ser Review the CSM Configurable Workspace in Financial Services Operations applications to ensure it meets your business needs. Customize its components as needed and set it up for agents to engage with customers, answer questions, create cases, and resolve issues. -11. [Setting up decision tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/decision-table.md) +11. Setting up decision tables Create decision tables. diff --git a/markdown/financial-services-operations/setting-up-fso-integration-with-friss.md b/markdown/financial-services-operations/setting-up-fso-integration-with-friss.md index 3cc5c86a1b7..89b1ae52cca 100644 --- a/markdown/financial-services-operations/setting-up-fso-integration-with-friss.md +++ b/markdown/financial-services-operations/setting-up-fso-integration-with-friss.md @@ -20,7 +20,7 @@ Set up your integration: 1. Request an Integration Hub subscription. To learn how, see [Request Integration Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-ih-overview.md). 2. Activate Financial Services Operations Integration with FRISS from ServiceNow Store, which automatically activates the FRISS spoke. -3. Set up the FRISS spoke. To learn how, see [Set up the FRISS spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/set-up-the-friss-spoke.md). +3. Set up the FRISS spoke. To learn how, see . **Parent Topic:**[Financial Services Operations Integration with FRISS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/fso-integration-with-friss-overview.md) diff --git a/markdown/financial-services-operations/setting-up-fso-integration-with-guidewire.md b/markdown/financial-services-operations/setting-up-fso-integration-with-guidewire.md index 022812891ca..a05b4ae9db5 100644 --- a/markdown/financial-services-operations/setting-up-fso-integration-with-guidewire.md +++ b/markdown/financial-services-operations/setting-up-fso-integration-with-guidewire.md @@ -34,7 +34,7 @@ To set up your integration, complete the following application setup actions. 3. Install the Financial Services Operations Integration with Guidewire application from the ServiceNow Store, which automatically activates the Guidewire spoke. - For more information on how to integrate and set up a ServiceNow instance with your Guidewire account, see [Guidewire Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/guidewire-spoke.md). + For more information on how to integrate and set up a ServiceNow instance with your Guidewire account, see . **Parent Topic:**[Financial Services Operations Integration with Guidewire](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/fso-integration-with-guidewire-landing-page.md) diff --git a/markdown/financial-services-operations/setting-up-fso-integration-with-jha.md b/markdown/financial-services-operations/setting-up-fso-integration-with-jha.md index 43f7f26a30c..c333a114a77 100644 --- a/markdown/financial-services-operations/setting-up-fso-integration-with-jha.md +++ b/markdown/financial-services-operations/setting-up-fso-integration-with-jha.md @@ -21,7 +21,7 @@ You can set up and configure the Jack Henry jXchange integration in your flows f To set up your integration, do the following actions: 1. Request an Integration Hub subscription. To learn how, see [Request Integration Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-ih-overview.md). -2. Install the Financial Services Operations Integration with Jack Henry jXchange application from the ServiceNow Store, which automatically activates the Jack Henry jXchange spoke. For more information on how to integrate and set up a ServiceNow instance with your Jack Henry jXchange account, see [Jack Henry jXchange Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/jha-spoke.md). +2. Install the Financial Services Operations Integration with Jack Henry jXchange application from the ServiceNow Store, which automatically activates the Jack Henry jXchange spoke. For more information on how to integrate and set up a ServiceNow instance with your Jack Henry jXchange account, see . **Parent Topic:**[Financial Services Operations Integration with Jack Henry jXchange](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/fso-integration-with-jha-integthub-landing-page.md) diff --git a/markdown/financial-services-operations/setting-up-fso-integration.md b/markdown/financial-services-operations/setting-up-fso-integration.md index 4e02dff7b12..a3b0d7e0fe8 100644 --- a/markdown/financial-services-operations/setting-up-fso-integration.md +++ b/markdown/financial-services-operations/setting-up-fso-integration.md @@ -22,5 +22,5 @@ To set up your integration, do the following actions: 1. Request an Integration Hub subscription. To learn how, see [Request Integration Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-ih-overview.md) 2. Activate Financial Services Operations integration with Socure application from ServiceNow Store which automatically activates the Socure spoke. -3. Set up the Socure spoke. To learn how, see [Set up the Socure spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/setup-socure.md). +3. Set up the Socure spoke. To learn how, see Set up the Socure spoke. diff --git a/markdown/financial-services-operations/setup-fso-socure-spoke.md b/markdown/financial-services-operations/setup-fso-socure-spoke.md index 01b41fe30ed..ddf4fbc10c2 100644 --- a/markdown/financial-services-operations/setup-fso-socure-spoke.md +++ b/markdown/financial-services-operations/setup-fso-socure-spoke.md @@ -20,6 +20,6 @@ Role required: admin ## Procedure -1. To set up the Socure spoke, follow the instructions in [Set up the Socure spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/setup-socure.md). +1. To set up the Socure spoke, follow the instructions in Set up the Socure spoke. diff --git a/markdown/financial-services-operations/spokes.md b/markdown/financial-services-operations/spokes.md index 473c5cb6eb4..6492e082628 100644 --- a/markdown/financial-services-operations/spokes.md +++ b/markdown/financial-services-operations/spokes.md @@ -18,18 +18,18 @@ A spoke is a scoped application containing Workflow Studio content dedicated to |Plugin name|What you can do|Plugin directory| |-----------|---------------|----------------| -|[Equifax Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/equifax-spoke.md)|Access customer credit history, fraud alerts, digital identity verification, and transaction screening to enhance risk checks and onboarding workflows.|\[com.sn\_equifax\_spoke\]| -|[Ethoca spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/ethoca-spoke.md)|View merchant details, control subscriptions, and manage disputes with access to digital receipts and transaction data.|\[com.sn\_ethoca\_spoke\]| -|[Jack Henry jXchange Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/jha-spoke.md)|Automate account management, transaction processing, and fraud detection by adding financial process actions to flows.|\[com.sn.jha.spoke\]| -|[Socure Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/socure-fso.md)|Improve onboarding and authentication by validating user identity, performing risk assessments, and detecting fraud.|\[com.sn\_socure\_spoke\]| -|[Mastercard Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/mastercard-spoke.md)|Search transactions, create claims, and process chargebacks as part of the Mastercard dispute handling process.|\[com.sn\_mastercard\_spoke\]| -|[Visa Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/visa-spoke.md)|Automate Visa card dispute processes by invoking Visa APIs for end-to-end case management.|\[com.sn\_visa\_spoke\]| -|[Verifi Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/verifi-spoke.md)|Resolve pre-disputes, prevent chargebacks, and manage the dispute resolution process efficiently.|\[com.sn\_verifi\_spoke\]| +||Access customer credit history, fraud alerts, digital identity verification, and transaction screening to enhance risk checks and onboarding workflows.|\[com.sn\_equifax\_spoke\]| +||View merchant details, control subscriptions, and manage disputes with access to digital receipts and transaction data.|\[com.sn\_ethoca\_spoke\]| +||Automate account management, transaction processing, and fraud detection by adding financial process actions to flows.|\[com.sn.jha.spoke\]| +||Improve onboarding and authentication by validating user identity, performing risk assessments, and detecting fraud.|\[com.sn\_socure\_spoke\]| +||Search transactions, create claims, and process chargebacks as part of the Mastercard dispute handling process.|\[com.sn\_mastercard\_spoke\]| +||Automate Visa card dispute processes by invoking Visa APIs for end-to-end case management.|\[com.sn\_visa\_spoke\]| +||Resolve pre-disputes, prevent chargebacks, and manage the dispute resolution process efficiently.|\[com.sn\_verifi\_spoke\]| |Spoke|What you can do|Plugin| |-----|---------------|------| -|[FRISS Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/friss-spoke.md)|Detect fraud and assess risk by analyzing customer data, identifying suspicious activity, and triggering fraud alerts. Integrate these actions into your workflows to enhance fraud prevention.|\[com.sn\_friss\_spoke\]| -|[Guidewire Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/guidewire-spoke.md)|Manage insurance operations by creating policies, updating claims, and retrieving billing information directly within flows.|\[com.sn\_guidewire\_spoke\]| +||Detect fraud and assess risk by analyzing customer data, identifying suspicious activity, and triggering fraud alerts. Integrate these actions into your workflows to enhance fraud prevention.|\[com.sn\_friss\_spoke\]| +||Manage insurance operations by creating policies, updating claims, and retrieving billing information directly within flows.|\[com.sn\_guidewire\_spoke\]| **Parent Topic:**[Integrate applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/fso-integrate-other-applications.md) diff --git a/markdown/financial-services-operations/submit-ins-policy-service-request-commercial-lines-servicing.md b/markdown/financial-services-operations/submit-ins-policy-service-request-commercial-lines-servicing.md index 5621146f3d6..9ad6b1e00bf 100644 --- a/markdown/financial-services-operations/submit-ins-policy-service-request-commercial-lines-servicing.md +++ b/markdown/financial-services-operations/submit-ins-policy-service-request-commercial-lines-servicing.md @@ -38,15 +38,15 @@ Customers can submit policy service requests from the Consumer Service Portal or 3. Create a policy service request from the customer record or an interaction record. -
+
Option - + Steps -
+
**Policy service request from a customer record** @@ -56,7 +56,7 @@ Steps 2. Click the customer record that you want to open. -
+
**Policy service request from an interaction record** diff --git a/markdown/financial-services-operations/submit-ins-policy-service-request.md b/markdown/financial-services-operations/submit-ins-policy-service-request.md index eeb6e4b0184..95724ddcfbd 100644 --- a/markdown/financial-services-operations/submit-ins-policy-service-request.md +++ b/markdown/financial-services-operations/submit-ins-policy-service-request.md @@ -38,15 +38,15 @@ Customers can submit policy service requests from the Consumer Service Portal or 3. Create a policy service request from the customer record or an interaction record. -
+
Option - + Steps -
+
**Policy service request from a customer record** @@ -56,7 +56,7 @@ Steps 2. Click the customer record that you want to open. -
+
**Policy service request from an interaction record** diff --git a/markdown/financial-services-operations/sync-doc-processor-intelligence.md b/markdown/financial-services-operations/sync-doc-processor-intelligence.md index 671cf0c5c85..3a52c481f9c 100644 --- a/markdown/financial-services-operations/sync-doc-processor-intelligence.md +++ b/markdown/financial-services-operations/sync-doc-processor-intelligence.md @@ -40,7 +40,7 @@ Document Categories and Document Types created in Document Processor before Docu **Related topics** -[Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/document-intelligence-landing.md) +[bundle-platai.document-intelligence-landing] [Using Document Processor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/using-document-processor.md) diff --git a/markdown/financial-services-operations/work-document-task-commercial-policy.md b/markdown/financial-services-operations/work-document-task-commercial-policy.md index 4bee5e95906..7d766feaa68 100644 --- a/markdown/financial-services-operations/work-document-task-commercial-policy.md +++ b/markdown/financial-services-operations/work-document-task-commercial-policy.md @@ -42,15 +42,15 @@ The Document Processor service determines which documents \(inbound and outbound - For a list of outbound documents, click the **Outbound Documents** tab. 6. Verify the completeness of all documents that the customer has submitted \(inbound\) or the bank should share with the customer \(outbound\). -
+
Task - + Action -
+
**Verify an inbound or outbound document** @@ -60,7 +60,7 @@ Action 2. Check the document details and click **Verify**. -
+
**Defer an inbound document** @@ -70,7 +70,7 @@ If the customer can't submit a document and has requested to submit it at a futu 2. Click **Request Deferment**. **Note:** This option is available only if a deferment is enabled for the document category. -
+
**Request exception for an inbound document** diff --git a/markdown/financial-services-operations/work-document-task-ins-policy-ops.md b/markdown/financial-services-operations/work-document-task-ins-policy-ops.md index bdf1090a009..813b875343e 100644 --- a/markdown/financial-services-operations/work-document-task-ins-policy-ops.md +++ b/markdown/financial-services-operations/work-document-task-ins-policy-ops.md @@ -42,15 +42,15 @@ The Document Processor service determines which documents \(inbound and outbound - For a list of outbound documents, click the **Outbound Documents** tab. 6. Verify the completeness of all documents that the customer has submitted \(inbound\) or the bank should share with the customer \(outbound\). -
+
Task - + Action -
+
**Verify an inbound or outbound document** @@ -60,7 +60,7 @@ Action 2. Check the document details and click **Verify**. -
+
**Defer an inbound document** @@ -70,7 +70,7 @@ If the customer can't submit a document and has requested to submit it at a futu 2. Click **Request Deferment**. **Note:** This option is available only if a deferment is enabled for the document category. -
+
**Request exception for an inbound document** diff --git a/markdown/financial-services-operations/work-group-life-insurance-underwriting-task.md b/markdown/financial-services-operations/work-group-life-insurance-underwriting-task.md index 8fddf2de08d..c449e25d85a 100644 --- a/markdown/financial-services-operations/work-group-life-insurance-underwriting-task.md +++ b/markdown/financial-services-operations/work-group-life-insurance-underwriting-task.md @@ -30,7 +30,7 @@ The configured workflow automatically generates an underwriting task for an unde 3. Open the task from the underwriting task list. -
+
**From the Group Life Underwriting task list** @@ -51,15 +51,15 @@ The configured workflow automatically generates an underwriting task for an unde 6. Close the task from the underwriting task form. -
+
Underwriting task - + Action -
+
**To review coverage change** @@ -69,7 +69,7 @@ To close the task:- In the case playbook, click **Mark complete**. - In the task form, in the **State** field, change the state of the task to **Closed Complete**. -
+
**To submit a review** diff --git a/markdown/financial-services-operations/work-group-life-service-case.md b/markdown/financial-services-operations/work-group-life-service-case.md index 048da529f72..aaedf2b5425 100644 --- a/markdown/financial-services-operations/work-group-life-service-case.md +++ b/markdown/financial-services-operations/work-group-life-service-case.md @@ -56,15 +56,15 @@ Use the case playbook that provides the activities and tasks required to researc 8. Close the task from the playbook activity or the task form. -
+
Policy task - + Action -
+
**To verify a change or a document** @@ -74,7 +74,7 @@ Action - In the task form, in the **State** field, change the state of the task to **Closed Complete**. -
+
**To submit a review** diff --git a/markdown/financial-services-operations/work-indiv-life-insurance-underwriting-task.md b/markdown/financial-services-operations/work-indiv-life-insurance-underwriting-task.md index 92fdc23f447..ff1e84f4aa4 100644 --- a/markdown/financial-services-operations/work-indiv-life-insurance-underwriting-task.md +++ b/markdown/financial-services-operations/work-indiv-life-insurance-underwriting-task.md @@ -32,7 +32,7 @@ Use the case playbook that provides the activities and tasks required to researc 3. Open the task from the underwriting task list. -
+
**From the Individual Life Underwriting task list** @@ -53,15 +53,15 @@ Use the case playbook that provides the activities and tasks required to researc 6. Close the task from the underwriting task form. -
+
Underwriting task - + Action -
+
**To review coverage change** @@ -73,7 +73,7 @@ Action - In the task form, in the **State** field, change the state of the task to **Closed Complete**. -
+
**To submit a review** diff --git a/markdown/financial-services-operations/work-indiv-life-service-case.md b/markdown/financial-services-operations/work-indiv-life-service-case.md index 8853bf3f37f..55ed2ed2286 100644 --- a/markdown/financial-services-operations/work-indiv-life-service-case.md +++ b/markdown/financial-services-operations/work-indiv-life-service-case.md @@ -56,15 +56,15 @@ Use the case playbook that provides the activities and tasks required to researc 8. Close the task from the playbook activity or the task form. -
+
Policy task - + Action -
+
**To verify a change or a document** @@ -74,7 +74,7 @@ Action - In the task form, in the **State** field, change the state of the task to **Closed Complete**. -
+
**To submit a review** diff --git a/markdown/financial-services-operations/work-on-an-interaction.md b/markdown/financial-services-operations/work-on-an-interaction.md index 119a11e67af..24b02a5927d 100644 --- a/markdown/financial-services-operations/work-on-an-interaction.md +++ b/markdown/financial-services-operations/work-on-an-interaction.md @@ -71,5 +71,5 @@ The interaction is closed. [Interaction wrap up](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/interaction-wrap-up-state.md) -[Use AI to generate wrap up code and notes summary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ai-generated-wrap-up-codes-and-notes-summary.md) +[bundle-csm.ai-generated-wrap-up-codes-and-notes-summary] diff --git a/markdown/financial-services-operations/work-on-insurance-interaction.md b/markdown/financial-services-operations/work-on-insurance-interaction.md index 6d261fe6723..6c30897eff6 100644 --- a/markdown/financial-services-operations/work-on-insurance-interaction.md +++ b/markdown/financial-services-operations/work-on-insurance-interaction.md @@ -81,5 +81,5 @@ The interaction is closed. [Interaction wrap up](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/interaction-wrap-up-state.md) -[Use AI to generate wrap up code and notes summary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ai-generated-wrap-up-codes-and-notes-summary.md) +[bundle-csm.ai-generated-wrap-up-codes-and-notes-summary] diff --git a/markdown/governance-risk-compliance/audit-management/issue-form.md b/markdown/governance-risk-compliance/audit-management/issue-form.md index d0de5d32d1c..78e412d4832 100644 --- a/markdown/governance-risk-compliance/audit-management/issue-form.md +++ b/markdown/governance-risk-compliance/audit-management/issue-form.md @@ -7,7 +7,7 @@ release: australia product: Audit Management classification: audit-management topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Manually create issues, Audit Issues & Remediation, Audit Management Overview, Audit Management, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/compliance-case-management/auto-calculate-future-dates.md b/markdown/governance-risk-compliance/compliance-case-management/auto-calculate-future-dates.md index 22ea539ec2f..65fc08bba12 100644 --- a/markdown/governance-risk-compliance/compliance-case-management/auto-calculate-future-dates.md +++ b/markdown/governance-risk-compliance/compliance-case-management/auto-calculate-future-dates.md @@ -7,7 +7,7 @@ release: australia product: Compliance Case Management classification: compliance-case-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use, Compliance Case Management, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/continuous-risk-monitoring/add-version-and-impact-to-workflow.md b/markdown/governance-risk-compliance/continuous-risk-monitoring/add-version-and-impact-to-workflow.md index 7cba1616e7e..0b6f1bd0e83 100644 --- a/markdown/governance-risk-compliance/continuous-risk-monitoring/add-version-and-impact-to-workflow.md +++ b/markdown/governance-risk-compliance/continuous-risk-monitoring/add-version-and-impact-to-workflow.md @@ -7,7 +7,7 @@ release: australia product: Continuous Risk Monitoring classification: continuous-risk-monitoring topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Workflow configuration, CAM workflow configuration, Use, Continuous Authorization and Monitoring, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/continuous-risk-monitoring/cam-workflow-configurator.md b/markdown/governance-risk-compliance/continuous-risk-monitoring/cam-workflow-configurator.md index 7c253d0780a..0c92afeb2b1 100644 --- a/markdown/governance-risk-compliance/continuous-risk-monitoring/cam-workflow-configurator.md +++ b/markdown/governance-risk-compliance/continuous-risk-monitoring/cam-workflow-configurator.md @@ -7,7 +7,7 @@ release: australia product: Continuous Risk Monitoring classification: continuous-risk-monitoring topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Use, Continuous Authorization and Monitoring, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/add-authority-document-agency.md b/markdown/governance-risk-compliance/grc-common-functions/add-authority-document-agency.md index 511fdb555a1..0980a516e86 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/add-authority-document-agency.md +++ b/markdown/governance-risk-compliance/grc-common-functions/add-authority-document-agency.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Regulatory Agency Library, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/add-regulatory-agency.md b/markdown/governance-risk-compliance/grc-common-functions/add-regulatory-agency.md index 72b2181c3a3..41b9549e3c8 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/add-regulatory-agency.md +++ b/markdown/governance-risk-compliance/grc-common-functions/add-regulatory-agency.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Regulatory Agency Library, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/add-regulatory-contacts.md b/markdown/governance-risk-compliance/grc-common-functions/add-regulatory-contacts.md index 715b23c5208..d1e178ccdca 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/add-regulatory-contacts.md +++ b/markdown/governance-risk-compliance/grc-common-functions/add-regulatory-contacts.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Regulatory Agency Library, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/add-regulatory-jurisdiction.md b/markdown/governance-risk-compliance/grc-common-functions/add-regulatory-jurisdiction.md index 95cd2c948f6..63700fbcd9c 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/add-regulatory-jurisdiction.md +++ b/markdown/governance-risk-compliance/grc-common-functions/add-regulatory-jurisdiction.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Regulatory Agency Library, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/ai-reporting-assistant.md b/markdown/governance-risk-compliance/grc-common-functions/ai-reporting-assistant.md index e2c3d7034da..c81d2e2c254 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/ai-reporting-assistant.md +++ b/markdown/governance-risk-compliance/grc-common-functions/ai-reporting-assistant.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 keywords: [AI reporting assistant, Document designer] breadcrumb: [Microsoft Word based audit report templates using Document designer, Common GRC features, Governance, Risk, and Compliance] diff --git a/markdown/governance-risk-compliance/grc-common-functions/approval-rule-form.md b/markdown/governance-risk-compliance/grc-common-functions/approval-rule-form.md index 0f6476ba954..20dba30d6cf 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/approval-rule-form.md +++ b/markdown/governance-risk-compliance/grc-common-functions/approval-rule-form.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Set up an approval rule, Use Approver Configurator for setting up approvals for setting up approvals, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/assignment-configuration-new-record.md b/markdown/governance-risk-compliance/grc-common-functions/assignment-configuration-new-record.md index e2243a87d00..071c2ebf9e6 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/assignment-configuration-new-record.md +++ b/markdown/governance-risk-compliance/grc-common-functions/assignment-configuration-new-record.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Set up an approval configuration record, Use Approver Configurator for setting up approvals for setting up approvals, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/assignment-configurator-for-non-regulatory-alerts.md b/markdown/governance-risk-compliance/grc-common-functions/assignment-configurator-for-non-regulatory-alerts.md index 63a00507ef9..e612fee772b 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/assignment-configurator-for-non-regulatory-alerts.md +++ b/markdown/governance-risk-compliance/grc-common-functions/assignment-configurator-for-non-regulatory-alerts.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/configure-assignments.md b/markdown/governance-risk-compliance/grc-common-functions/configure-assignments.md index 4f345c70581..7e8b2a7a39e 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/configure-assignments.md +++ b/markdown/governance-risk-compliance/grc-common-functions/configure-assignments.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Assignment Configurator for non-regulatory alerts, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/configure-business-domain-roles-for-document-designer.md b/markdown/governance-risk-compliance/grc-common-functions/configure-business-domain-roles-for-document-designer.md index 579b73c52e3..55af7d6b2ac 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/configure-business-domain-roles-for-document-designer.md +++ b/markdown/governance-risk-compliance/grc-common-functions/configure-business-domain-roles-for-document-designer.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Microsoft Word based audit report templates using Document designer, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/configure-knowledge-graph-tags-for-ai-reporting-assistant.md b/markdown/governance-risk-compliance/grc-common-functions/configure-knowledge-graph-tags-for-ai-reporting-assistant.md index 1dd6c8f134a..c5632201e4a 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/configure-knowledge-graph-tags-for-ai-reporting-assistant.md +++ b/markdown/governance-risk-compliance/grc-common-functions/configure-knowledge-graph-tags-for-ai-reporting-assistant.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [AI reporting assistant, Microsoft Word based audit report templates using Document designer, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/create-a-business-domain.md b/markdown/governance-risk-compliance/grc-common-functions/create-a-business-domain.md index d4544a8a355..03e306072db 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/create-a-business-domain.md +++ b/markdown/governance-risk-compliance/grc-common-functions/create-a-business-domain.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Microsoft Word based audit report templates using Document designer, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/create-new-agency-form.md b/markdown/governance-risk-compliance/grc-common-functions/create-new-agency-form.md index c3d008fff1f..a7fe979bd04 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/create-new-agency-form.md +++ b/markdown/governance-risk-compliance/grc-common-functions/create-new-agency-form.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Add a regulatory agency, Regulatory Agency Library, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/create-new-regulatory-contact-form.md b/markdown/governance-risk-compliance/grc-common-functions/create-new-regulatory-contact-form.md index 9b7c2086715..34b34dc9b78 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/create-new-regulatory-contact-form.md +++ b/markdown/governance-risk-compliance/grc-common-functions/create-new-regulatory-contact-form.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Add a regulatory contact to an agency, Regulatory Agency Library, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/customize-the-appearance-of-ai-reporting-assistant-content.md b/markdown/governance-risk-compliance/grc-common-functions/customize-the-appearance-of-ai-reporting-assistant-content.md index 6f6bb58dfc1..f77b544f091 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/customize-the-appearance-of-ai-reporting-assistant-content.md +++ b/markdown/governance-risk-compliance/grc-common-functions/customize-the-appearance-of-ai-reporting-assistant-content.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [AI reporting assistant, Microsoft Word based audit report templates using Document designer, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/nist-csf-tables.md b/markdown/governance-risk-compliance/grc-common-functions/nist-csf-tables.md index 7a889cd7d9d..0df4d55e777 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/nist-csf-tables.md +++ b/markdown/governance-risk-compliance/grc-common-functions/nist-csf-tables.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [NIST CSF Use Case Accelerator, GRC use case accelerators, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/oob-tables-configured-with-approver-configurator.md b/markdown/governance-risk-compliance/grc-common-functions/oob-tables-configured-with-approver-configurator.md index 0d27f756ee1..de85980bb29 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/oob-tables-configured-with-approver-configurator.md +++ b/markdown/governance-risk-compliance/grc-common-functions/oob-tables-configured-with-approver-configurator.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use Approver Configurator for setting up approvals for setting up approvals, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/regulatory-agency-library-rcm.md b/markdown/governance-risk-compliance/grc-common-functions/regulatory-agency-library-rcm.md index 78395dbe509..00ee989d132 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/regulatory-agency-library-rcm.md +++ b/markdown/governance-risk-compliance/grc-common-functions/regulatory-agency-library-rcm.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/role-hierarchy.md b/markdown/governance-risk-compliance/grc-common-functions/role-hierarchy.md index eadded3bfee..39a5510e37e 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/role-hierarchy.md +++ b/markdown/governance-risk-compliance/grc-common-functions/role-hierarchy.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Licensing summary dashboard, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-common-functions/use-the-ai-reporting-assistant.md b/markdown/governance-risk-compliance/grc-common-functions/use-the-ai-reporting-assistant.md index 981e2a88df3..e4a659ba43d 100644 --- a/markdown/governance-risk-compliance/grc-common-functions/use-the-ai-reporting-assistant.md +++ b/markdown/governance-risk-compliance/grc-common-functions/use-the-ai-reporting-assistant.md @@ -7,7 +7,7 @@ release: australia product: GRC Common Functions classification: grc-common-functions topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [AI reporting assistant, Microsoft Word based audit report templates using Document designer, Common GRC features, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-continuous-authorization-and-monitoring-workspace/create-boundary-filter.md b/markdown/governance-risk-compliance/grc-continuous-authorization-and-monitoring-workspace/create-boundary-filter.md index 225f1f1040f..579ba9d3042 100644 --- a/markdown/governance-risk-compliance/grc-continuous-authorization-and-monitoring-workspace/create-boundary-filter.md +++ b/markdown/governance-risk-compliance/grc-continuous-authorization-and-monitoring-workspace/create-boundary-filter.md @@ -7,7 +7,7 @@ release: australia product: GRC: Continuous Authorization and Monitoring Workspace classification: grc-continuous-authorization-and-monitoring-workspace topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [View reports on authorization boundary elements, Continuous authorization and monitoring tasks in the CAM Workspace, Use, Continuous Authorization and Monitoring, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/grc-risk-management-workspace/edit-a-calculated-metric-definition-formula-irm.md b/markdown/governance-risk-compliance/grc-risk-management-workspace/edit-a-calculated-metric-definition-formula-irm.md index 225405b3c46..51cfc00a9b9 100644 --- a/markdown/governance-risk-compliance/grc-risk-management-workspace/edit-a-calculated-metric-definition-formula-irm.md +++ b/markdown/governance-risk-compliance/grc-risk-management-workspace/edit-a-calculated-metric-definition-formula-irm.md @@ -7,7 +7,7 @@ release: australia product: GRC: Risk Management Workspace classification: grc-risk-management-workspace topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Formula building in a calculated metric definition, Configuring metrics, GRC: Metrics in Integrated Risk Management, Risk Management, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/privacy-workspace/add-a-new-data-subject-type.md b/markdown/governance-risk-compliance/privacy-workspace/add-a-new-data-subject-type.md index 0a20bed4b16..45b023cffa4 100644 --- a/markdown/governance-risk-compliance/privacy-workspace/add-a-new-data-subject-type.md +++ b/markdown/governance-risk-compliance/privacy-workspace/add-a-new-data-subject-type.md @@ -7,7 +7,7 @@ release: australia product: Privacy Workspace classification: privacy-workspace topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use, Privacy Management, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/privacy-workspace/classify-data-subject-type-as-vulnerable.md b/markdown/governance-risk-compliance/privacy-workspace/classify-data-subject-type-as-vulnerable.md index bf0202841a5..e7dee6858eb 100644 --- a/markdown/governance-risk-compliance/privacy-workspace/classify-data-subject-type-as-vulnerable.md +++ b/markdown/governance-risk-compliance/privacy-workspace/classify-data-subject-type-as-vulnerable.md @@ -7,7 +7,7 @@ release: australia product: Privacy Workspace classification: privacy-workspace topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use, Privacy Management, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/regulatory-change-management-service-portal/add-recommended-citations-to-a-regulatory-alert.md b/markdown/governance-risk-compliance/regulatory-change-management-service-portal/add-recommended-citations-to-a-regulatory-alert.md index 91bbc2c01c6..27381e6d15b 100644 --- a/markdown/governance-risk-compliance/regulatory-change-management-service-portal/add-recommended-citations-to-a-regulatory-alert.md +++ b/markdown/governance-risk-compliance/regulatory-change-management-service-portal/add-recommended-citations-to-a-regulatory-alert.md @@ -7,7 +7,7 @@ release: australia product: Regulatory Change Management Service Portal classification: regulatory-change-management-service-portal topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Regulatory alerts, Regulatory Change Management Core UI, Use, Regulatory Change Management, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/regulatory-change-management-service-portal/next-experience-discuss-chat-collaboration.md b/markdown/governance-risk-compliance/regulatory-change-management-service-portal/next-experience-discuss-chat-collaboration.md index 4edd9faa8dc..de3f04758fa 100644 --- a/markdown/governance-risk-compliance/regulatory-change-management-service-portal/next-experience-discuss-chat-collaboration.md +++ b/markdown/governance-risk-compliance/regulatory-change-management-service-portal/next-experience-discuss-chat-collaboration.md @@ -7,7 +7,7 @@ release: australia product: Regulatory Change Management Service Portal classification: regulatory-change-management-service-portal topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Explore, Regulatory Change Management, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/regulatory-change-management-service-portal/using-rcm-classic-ui.md b/markdown/governance-risk-compliance/regulatory-change-management-service-portal/using-rcm-classic-ui.md index b51f53bffb2..1fa428d46f9 100644 --- a/markdown/governance-risk-compliance/regulatory-change-management-service-portal/using-rcm-classic-ui.md +++ b/markdown/governance-risk-compliance/regulatory-change-management-service-portal/using-rcm-classic-ui.md @@ -7,7 +7,7 @@ release: australia product: Regulatory Change Management Service Portal classification: regulatory-change-management-service-portal topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use, Regulatory Change Management, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/regulatory-change-management-service-portal/using-rcm.md b/markdown/governance-risk-compliance/regulatory-change-management-service-portal/using-rcm.md index 284023eefed..5ebc794f77e 100644 --- a/markdown/governance-risk-compliance/regulatory-change-management-service-portal/using-rcm.md +++ b/markdown/governance-risk-compliance/regulatory-change-management-service-portal/using-rcm.md @@ -7,7 +7,7 @@ release: australia product: Regulatory Change Management Service Portal classification: regulatory-change-management-service-portal topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Regulatory Change Management, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/third-party-risk-management/config-related-list-vert-nav.md b/markdown/governance-risk-compliance/third-party-risk-management/config-related-list-vert-nav.md index e7817055a8d..25fe1838550 100644 --- a/markdown/governance-risk-compliance/third-party-risk-management/config-related-list-vert-nav.md +++ b/markdown/governance-risk-compliance/third-party-risk-management/config-related-list-vert-nav.md @@ -7,7 +7,7 @@ release: australia product: Third-party Risk Management classification: third-party-risk-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Configure, Third-party Risk Management, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/third-party-risk-management/create-vendor-risk-assess-temp.md b/markdown/governance-risk-compliance/third-party-risk-management/create-vendor-risk-assess-temp.md index 0975f3366fe..f0fa9bda173 100644 --- a/markdown/governance-risk-compliance/third-party-risk-management/create-vendor-risk-assess-temp.md +++ b/markdown/governance-risk-compliance/third-party-risk-management/create-vendor-risk-assess-temp.md @@ -7,7 +7,7 @@ release: australia product: Third-party Risk Management classification: third-party-risk-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Classic assessments, Configure, Third-party Risk Management, Governance, Risk, and Compliance] --- diff --git a/markdown/governance-risk-compliance/third-party-risk-management/issue-recommendation-tprm.md b/markdown/governance-risk-compliance/third-party-risk-management/issue-recommendation-tprm.md index 43ee5ef72fe..63dbf79159c 100644 --- a/markdown/governance-risk-compliance/third-party-risk-management/issue-recommendation-tprm.md +++ b/markdown/governance-risk-compliance/third-party-risk-management/issue-recommendation-tprm.md @@ -7,7 +7,7 @@ release: australia product: Third-party Risk Management classification: third-party-risk-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 keywords: [Now Assist, Agentic AI, generative AI, Gen AI] breadcrumb: [Exploring, Now Assist, Third-party Risk Management, Governance, Risk, and Compliance] diff --git a/markdown/governance-risk-compliance/third-party-risk-management/issue-summarization-tprm.md b/markdown/governance-risk-compliance/third-party-risk-management/issue-summarization-tprm.md index 15895c25c65..d7fd831f74e 100644 --- a/markdown/governance-risk-compliance/third-party-risk-management/issue-summarization-tprm.md +++ b/markdown/governance-risk-compliance/third-party-risk-management/issue-summarization-tprm.md @@ -7,7 +7,7 @@ release: australia product: Third-party Risk Management classification: third-party-risk-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 keywords: [Now Assist, Agentic AI, generative AI, Gen AI] breadcrumb: [Exploring, Now Assist, Third-party Risk Management, Governance, Risk, and Compliance] diff --git a/markdown/government-industry/awa-psds-overview.md b/markdown/government-industry/awa-psds-overview.md index e40baa5c00b..1972ab7529f 100644 --- a/markdown/government-industry/awa-psds-overview.md +++ b/markdown/government-industry/awa-psds-overview.md @@ -87,15 +87,15 @@ You can modify the context and attributes for [service channels](https://raw.git 1. Configure the Social Benefit Requests service channel by modifying the default attributes as needed. -
+
Options - + Steps -
+
**Enable the Social Benefit Request service channel** @@ -108,7 +108,7 @@ Steps 5. Select **Update**. -
+
**Add members \(agents\) to the Public Sector Requests assignment group** @@ -128,7 +128,7 @@ Use the examples to determine the government agents, managers, and their associa 7. Select **Save**. -
+
**Configure the Social Benefit Requests queue** @@ -142,7 +142,7 @@ Use the examples to determine the government agents, managers, and their associa 4. Select **Update**. For more information on queue settings, see [Create a work item queue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/awa-create-queue.md). -
+
**Change Inbox card layouts for Social Benefit request items in CSM Configurable Workspace** @@ -191,15 +191,15 @@ You can modify the context and attributes for [service channels](https://raw.git 1. Configure the License and Permits Requests service channel by modifying the default attributes as needed. -
+
Options - + Steps -
+
**Enable the License and Permit Request service channel** @@ -212,7 +212,7 @@ Steps 5. Select **Update**. -
+
**Add members \(agents\) to the Public Sector Requests assignment group** @@ -232,7 +232,7 @@ Use the examples to determine the government agents, managers, and their associa 7. Select **Save**. -
+
**Configure the License and Permit Requests queue** @@ -246,7 +246,7 @@ Use the examples to determine the government agents, managers, and their associa 4. Select **Update**. For more information on queue settings, see [Create a work item queue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/awa-create-queue.md). -
+
**Change Inbox card layouts for License and Permits request items in CSM Configurable Workspace** @@ -296,15 +296,15 @@ You can modify the context and attributes for [service channels](https://raw.git 1. Configure the Information Requests service channel by modifying the default attributes as needed. -
+
Options - + Steps -
+
**Enable the Information Request service channel** @@ -317,7 +317,7 @@ Steps 5. Select **Update**. -
+
**Add members \(agents\) to the Public Sector Requests assignment group** @@ -337,7 +337,7 @@ Use the examples to determine the government agents, managers, and their associa 7. Select **Save**. -
+
**Configure the Information Requests queue** @@ -351,7 +351,7 @@ Use the examples to determine the government agents, managers, and their associa 4. Select **Update**. For more information on queue settings, see [Create a work item queue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/awa-create-queue.md). -
+
**Change Inbox card layouts for information request items in CSM Configurable Workspace** @@ -401,15 +401,15 @@ You can modify the context and attributes for [service channels](https://raw.git 1. Configure the Service Requests service channel by modifying the default attributes as needed. -
+
Options - + Steps -
+
**Enable the Service Request service channel** @@ -421,7 +421,7 @@ Steps 4. Select **Update**. -
+
**Add members \(agents\) to the Public Sector Requests assignment group** @@ -441,7 +441,7 @@ Use the examples to determine the government agents, managers, and their associa 7. Select **Save**. -
+
**Configure the Public Service Requests queue** @@ -455,7 +455,7 @@ Use the examples to determine the government agents, managers, and their associa 4. Select **Update**. For more information on queue settings, see [Create a work item queue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/awa-create-queue.md). -
+
**Change Inbox card layouts for service request items in CSM Configurable Workspace** diff --git a/markdown/government-industry/index.md b/markdown/government-industry/index.md index 1390f0e6661..71489ccabb0 100644 --- a/markdown/government-industry/index.md +++ b/markdown/government-industry/index.md @@ -117,6 +117,7 @@ doc_type: toc - [psds-config-gmp-point-in-time-content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-config-gmp-point-in-time-content.md) -- - [psds-config-gmp-applicant-info-form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-config-gmp-applicant-info-form.md) -- - [Configure the Spending Overview widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-gm-config-spending-overview-widget.md) -- Use script includes to configure the Spending Overview widget and filter pills on the Funding Allocation tab for the rolling grant approvals feature. Admins can add, remove, relabel, and reorder chart widgets and filter pills, and create custom ones to match program requirements. + - [Configure lifecycle stepper](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-config-gmp-pgr-lifecycle-stepper.md) -- Control the visibility of the program lifecycle stepper on the Grant Program record page. The stepper is turned off by default and can be enabled at the instance level for deployments that follow a batch or competitive grant lifecycle. - [Investigative Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-config-investigative-case-management.md) -- Install the Investigative Case Management application, which enables investigators and supervisors to initiate and manage investigative cases, view the full context of an investigation, and get relevant recommendations. - [Install](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-install-icm.md) -- You can install the Investigative Case Management application (com.sn_gsm_icm) if you have the admin role.If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application includes demo data and installs related ServiceNow Store applications and plug-ins if they aren’t already installed. - [Foundation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-config-icm-foundation.md) -- Configure the foundational details for Investigative Case Management. @@ -308,6 +309,7 @@ doc_type: toc - [Create a grant program](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-gmp-using-set-up-grants-management-program.md) -- Use the Public Sector Digital Services Grants Management program setup​ to either create a grant program, or create one from an existing configuration. - [Create internal program team](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-gmp-using-add-members-internal-program-team.md) -- Add members of the Internal Grant Program team who will be responsible for administering this program. Designate a program approver, lead and co-lead, collaborators, and observers. - [Configure custom internal program team roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-config-gmp-internal-program-roles.md) -- By default, five internal program team personas are included as part of the Grants Management application: Approver, Collaborator, Observer, Program Co-lead, and Program Lead. Set up new roles in the internal program team activity. + - [Establish program budget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-config-gmp-pgr-budget.md) -- Grant Program Managers can define, categorize, and allocate the total program budget across budget categories and award types. - [Set up the Merit Review](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-using-gmp-pgr-merit-review.md) -- Link an already established review framework to your Grant Program. For competitive grants, this is the merit review framework that Grant Merit Reviewers will use during their review process. - [Add external reviewer groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-config-gmp-reviewer-team.md) -- Add the people who will review and score the proposals for this program. - [Set up a results letter](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-gmp-using-pgr-set-results.md) -- Select which letter templates you want to use to notify applicants of their results for their proposals submitted for this program. These templates will be sent out once the final decisions have been made. The templates include an acceptance letter, a rejection letter, an ineligible letter, and a merit review summary. diff --git a/markdown/government-industry/now-assist-psds-summarize-case.md b/markdown/government-industry/now-assist-psds-summarize-case.md index 0ec4bd27316..c0398c2653a 100644 --- a/markdown/government-industry/now-assist-psds-summarize-case.md +++ b/markdown/government-industry/now-assist-psds-summarize-case.md @@ -53,15 +53,15 @@ Role required: admin 3. When you're finished summarizing a case, you can add it to the case work notes, expand or collapse it, provide feedback, copy it, or view information about it. -
+
Option - + Procedure -
+
**Save the summary information by adding it to the case work notes** @@ -72,7 +72,7 @@ Procedure 3. Select **Save to Work notes**. -
+
**Expand or collapse the summary** @@ -80,7 +80,7 @@ Procedure Select the expand card icon \(\[Omitted image "icon-expand.png"\] Alt text: Expand card icon.\) or the collapse card icon \(\[Omitted image "icon-collapse.png"\] Alt text: Collapse card icon.\) to see more details or fewer summary details. -
+
**Provide feedback for the summary** @@ -88,7 +88,7 @@ Select the expand card icon \(\[Omitted image "icon-expand.png"\] Alt text: Expa If you think that the summary was helpful, select the helpful icon \(\[Omitted image "icon-helpful.png"\] Alt text: Helpful icon.\). If you think that the summary wasn’t helpful, select the not helpful icon \(\[Omitted image "icon-not-helpful.png"\] Alt text: Not helpful icon.\).This feedback improves the generative AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated summary and stores it in the generative AI logs \(sys\_generative\_ai\_log\_list.do\). -
+
**Copy the case summary** @@ -96,7 +96,7 @@ If you think that the summary was helpful, select the helpful icon \(\[Omitted i Select the copy to clipboard icon \(\[Omitted image "icon-copy.png"\] Alt text: Copy to clipboard icon.\) to use the case summary information for another purpose, such as pasting into an email. -
+
**View the information about the case summary** diff --git a/markdown/government-industry/psds-config-gds-widg-sec.md b/markdown/government-industry/psds-config-gds-widg-sec.md index e537b2d906c..1e30a8cd3b8 100644 --- a/markdown/government-industry/psds-config-gds-widg-sec.md +++ b/markdown/government-industry/psds-config-gds-widg-sec.md @@ -36,15 +36,15 @@ When you configure widget security, configure the page security accordingly so t 3. On the form, configure the widget security. -
+
Option - + Procedure -
+
**Restrict the widget to authenticated users** @@ -52,7 +52,7 @@ Procedure Unselect the check box next to **Public** and leave the **Roles** field blank. This will display the widget to ALL users with a login. -
+
**Restrict the widget to certain roles** diff --git a/markdown/government-industry/psds-config-gmp-grant-pgr.md b/markdown/government-industry/psds-config-gmp-grant-pgr.md index 12e80b67355..73bf6c00c6c 100644 --- a/markdown/government-industry/psds-config-gmp-grant-pgr.md +++ b/markdown/government-industry/psds-config-gmp-grant-pgr.md @@ -28,6 +28,8 @@ Configure the budget categories that appear in the Program budget activity of th 7. [Configure the Spending Overview Widget and Filter pills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-gm-config-spending-overview-widget.md) Use script includes to configure the **Spending Overview** widget and filter pills on the **Funding Allocation** tab for the rolling grant approvals feature. Admins can add, remove, relabel, and reorder chart widgets and filter pills, and create custom ones to match program requirements. +8. [Configure program lifecycle stepper](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-config-gmp-pgr-lifecycle-stepper.md) +Control the visibility of the program lifecycle stepper on the Grant Program record page. The stepper is turned off by default and can be enabled at the instance level for deployments that follow a batch or competitive grant lifecycle. **Parent Topic:**[Configuring Grants Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/configuring-grants-management-playbook.md) diff --git a/markdown/government-industry/psds-config-gmp-pgr-budget.md b/markdown/government-industry/psds-config-gmp-pgr-budget.md new file mode 100644 index 00000000000..bcfa71e062f --- /dev/null +++ b/markdown/government-industry/psds-config-gmp-pgr-budget.md @@ -0,0 +1,136 @@ +--- +title: Establish the Grant Program Budget in Grants Management +description: Grant Program Managers can define, categorize, and allocate the total program budget across budget categories and award types. +locale: en-US +canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-config-gmp-pgr-budget.html +release: australia +topic_type: task +last_updated: "2026-06-23" +reading_time_minutes: 3 +keywords: [program budget, award allocation, budget categories, grants management] +breadcrumb: [Set up a grant program, Grants Management Program Setup, Grants Management, Solutions, Use, Public Sector Digital Services \(PSDS\)] +--- + +# Establish the Grant Program Budget in Grants Management + +Grant Program Managers can define, categorize, and allocate the total program budget across budget categories and award types. + +## About this task + +The Program Budget step in the Grants management Setup playbook defines the total financial scope of a grant program. Enter award and budget information to communicate the financial scope of the grant program and help the internal team and applicants understand potential funding amounts. + +From Grants management version 1.41, this step is structured into three logical sections that separate program-level budgeting, category-based allocation, and award configuration. + +\[Omitted image "psds-gm-program-budget-july-26.png"\] Alt text: Program budget playbook view showing the three-section layout: Program Budget, Budget Categories, and Award Allocation + +## Before you begin + +Role required: sn\_gsm\_grnt\_mgmt.program\_manager, sn\_gsm\_grnt\_mgmt.grant\_director + +## Procedure + +1. In the **Total program budget** field, enter the total amount that will be used for this program. + + The total program budget can't exceed the funding program budget. If the entered amount exceeds the funding program budget, an inline error message is displayed. + +2. Define how the grant program budget is split across different categories. + + The **Award** category is fixed and can't be deleted. All other categories, such as administration, equipment, and indirect costs, are configurable. You can add, remove, or rename non-award categories. + + Enter a percentage allocation for each category. The amount is auto-calculated based on the total program budget. The **Budget allocated** and **Balance left** fields update in real-time as you enter percentages. + + **Important:** + + Allocate 100% of the total program budget across all categories. The balance must be zero before you can mark the activity as complete. + +3. On the Award Allocation form, fill in the fields. + + The **Total award budget allocated** field displays the amount derived from the Award budget category. This value updates automatically when the Award category percentage allocation changes and serves as the budget ceiling for all award type calculations. + + +
+ +Field + + + +Description + +
+ +**Total award budget allocated** + + + +Read-only. Displays the amount auto-calculated from the Awards budget category percentage allocation. This value is the budget ceiling for award allocation. + +
+ +**Award type** + + + +Select how the award budget is distributed. Options include: - **Single Award**- The full Awards category budget is allocated to a single recipient. +- **Multiple equal awards**- The Grant Program Manager enters a fixed number of awards \(minimum 2\). All awards receive equal funding. +- \[Optional\] **Multiple variable awards**- The Grant Program Manager enters a maximum budget per award as a ceiling value or a value that's equal to the Total award budget allocated. + + +
+ +**Target number of awards** + + + +Enter the number of awards the total grant award is allocated into for multiple award types.- **Multiple equal awards**- You must enter a value of 2 or greater. +- **Multiple variable awards**, this field is optional. + + +
+ +**Max budget per award** + + + +The maximum amount allocated to each grant award when you selected multiple award types.- **Multiple equal awards**- This value is read-only and auto-calculated as the total award budget allocated divided by the number of awards. +- **Multiple variable awards**- Provide a ceiling value that is less than or equal to the total award budget allocated. + + +
+ +**Disbursement schedule** + + + +Select the frequency of the grant award disbursement. The grant award can be scheduled to disburse weekly, monthly, quarterly, bi-annually, or annually. + +
+ +**Disbursement type** + + + +Select **Reimbursement** to specify the manner in which the disbursement is sent to the applicant. + +
4. Select **Mark Complete**. + + The activity can't be marked complete until all budget categories are allocated and the balance is zero. If a balance remains, an error message is displayed. + + +## Result + +The total program budget is now allocated across budget categories and the award type is configured. The Budget tab on the Grant Program record displays a read-only summary of the configured budget. + +**Note:** + +- The budget information section in the Program setup playbook — **Publish opportunity** activity, the **Preview announcement** page is updated based on the **Award type** and the **Target number of awards** values that you provide. +- For single award programs, in the Proposal playbook — the **Add proposal budget** activity validates Requested budget total field against the Total award budget allocated and not the Total Program Budget. + +## What to do next + +Add milestones for your Grant Program. + +**Related topics** + + +[psds-config-gmp-pgr-milestones] + diff --git a/markdown/government-industry/psds-config-gmp-pgr-lifecycle-stepper.md b/markdown/government-industry/psds-config-gmp-pgr-lifecycle-stepper.md new file mode 100644 index 00000000000..0006be3313e --- /dev/null +++ b/markdown/government-industry/psds-config-gmp-pgr-lifecycle-stepper.md @@ -0,0 +1,79 @@ +--- +title: Configure program lifecycle stepper +description: Control the visibility of the program lifecycle stepper on the Grant Program record page. The stepper is turned off by default and can be enabled at the instance level for deployments that follow a batch or competitive grant lifecycle. +locale: en-US +canonical_url: https://www.servicenow.com/docs/r/government-industry/psds-config-gmp-pgr-lifecycle-stepper.html +release: australia +topic_type: task +last_updated: "2026-06-23" +reading_time_minutes: 3 +keywords: [program lifecycle stepper, grants management, stepper configuration] +breadcrumb: [Set up a grant program, Grants Management, Playbooks and Solutions, Configure agent workspaces, Configure, Public Sector Digital Services \(PSDS\)] +--- + +# Configure program lifecycle stepper + +Control the visibility of the program lifecycle stepper on the Grant Program record page. The stepper is turned off by default and can be enabled at the instance level for deployments that follow a batch or competitive grant lifecycle. + +## About this task + +The program lifecycle stepper displays six steps on the Grant Program record page: Preparing Program, Accepting Proposals, Evaluating, Awarding, Post-Award, and Closed. Each step reflects a stage in the grant program lifecycle. The steps advance automatically based on the program state. The stepper is turned off by default for all new and existing grant programs. An admin can enable the stepper by toggling on the Grant program Stepper system property for deployments where staged progression through the steps is meaningful. + +When the stepper is enabled, all existing stepper behavior is preserved. When the stepper is turned off, no stepper component is rendered on the Grant Program record and the Grant Program playbook views. + +Steps 1 through 4 advance automatically based on the program state. Steps 5 and 6 are inactive from Grants management version 1.41 onward. The steps in order are: + +1. Preparing Program +2. Accepting Proposals +3. Evaluating +4. Awarding +5. Post-Award \(inactive\) +6. Closed \(inactive\) + +Each step has one of the following display states: + +- **None**: The step hasn't started. +- **Partial** \(Highlighted\): The step is in progress. This is the current active step. +- **Done** \(Checkmark\): The step is complete. The program has advanced past this step. + +\[Omitted image "psds-gm-stepper.png"\] Alt text: Grant program lifecycle stepper + +The steps advance automatically based on the program state. + +- **Preparing Program**: The stepper displays Step 1 as partial \(in progress\) when the grant program state is `draft`. All other steps remain in the "None" state. This is the default display state when no valid program record is found. +- **Accepting Proposals**: The stepper advances to Step 2 when the grant program state changes to `accepting_applications`. Step 1 is marked as done and Step 2 displays as partial. +- **Evaluating**: The stepper advances to Step 3 when the grant program state changes to `applications_closed` and merit reviews take place. Steps 1 and 2 are marked as done and Step 3 displays as partial. +- **Awarding**: The stepper advances to Step 4 only when the program state is `applications_closed` and all linked merit review tasks have reached a final state. The system checks every task for each proposal linked to the grant program and verifies that proposal's merit review task is in a final state. If all merit review tasks are final, Steps 1 through 3 are marked as done and Step 4 displays as partial. If even one merit review task remains open across the entire grant program, the stepper stays in step 3. At this stage, all the proposals are in the `ready_for_proposal` state. +- **Post-Award** and **Closed** steps are turned off in the stepper UI as they are reserved for future use. + +**Note:** + +The configuration scope is per instance and not per individual grant program. + +## Before you begin + +Role required: admin + +## Procedure + +1. Navigate to **All** > **Public Sector Workspace**. + +2. Navigate to **All** > **System Properties** > **All Properties**. + +3. Select **sn\_svc\_appl\_pgm\_mg.admin**. + +4. In the **Value** field, enter `true`. + +5. Select **Update**. + + +## Result + +The program lifecycle stepper is now visible on all Grant Program record pages in the instance. The stepper displays the current program state: Preparing Program, Accepting Proposals, Evaluating, Awarding, Post-Award, and Closed. + +**Parent Topic:**[Set up a grant program in Grants Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-config-gmp-grant-pgr.md) + +**Previous topic:**[Configure the Spending Overview Widget and Filter pills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-gm-config-spending-overview-widget.md) + +**Next topic:**[Configuring Investigative Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-config-investigative-case-management.md) + diff --git a/markdown/government-industry/psds-config-households-manage-cases.md b/markdown/government-industry/psds-config-households-manage-cases.md index b4f05bba258..9dc5c6b5f05 100644 --- a/markdown/government-industry/psds-config-households-manage-cases.md +++ b/markdown/government-industry/psds-config-households-manage-cases.md @@ -45,7 +45,7 @@ When a constituent case is created or updated, the constituent receives an email 4. Perform one of the following actions. -
+
**Add a constituent.** @@ -56,7 +56,7 @@ Select a constituent in the **Constituent** field. - If the constituent belong - If the constituent does not belong to a household, you can leave the **Household** field empty. -
+
**Add a household.** diff --git a/markdown/government-industry/psds-gm-config-spending-overview-widget.md b/markdown/government-industry/psds-gm-config-spending-overview-widget.md index 1574ea385d1..35f77b78dbc 100644 --- a/markdown/government-industry/psds-gm-config-spending-overview-widget.md +++ b/markdown/government-industry/psds-gm-config-spending-overview-widget.md @@ -59,5 +59,5 @@ To verify the configuration, open a grant program record and select the **Fundin **Previous topic:**[https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-config-gmp-applicant-info-form.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-config-gmp-applicant-info-form.md) -**Next topic:**[Configuring Investigative Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-config-investigative-case-management.md) +**Next topic:**[Configure program lifecycle stepper](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-config-gmp-pgr-lifecycle-stepper.md) diff --git a/markdown/government-industry/psds-sbp-ef-configure-eligibility.md b/markdown/government-industry/psds-sbp-ef-configure-eligibility.md index 3dcf6d10638..bd56ef0aeda 100644 --- a/markdown/government-industry/psds-sbp-ef-configure-eligibility.md +++ b/markdown/government-industry/psds-sbp-ef-configure-eligibility.md @@ -267,15 +267,15 @@ Role required: admin 3. Do one of the following, depending on what information you want to update. -
+
Select... - + To... -
+
**Select the Details tab.** @@ -283,7 +283,7 @@ To... Edit details such as the policy name, category, date, and description. -
+
**Select the Policy Builder tab.** @@ -291,7 +291,7 @@ Edit details such as the policy name, category, date, and description. Make changes to the policy logic, and switch between versions to take various actions at the version level. **Note:** Published versions of policies cannot be updated. To make changes to the logic of an existing policy, select **Create a copy** to create a new version of the existing policy that can be updated accordingly. -
+
**Select the Version Management tab.** @@ -299,7 +299,7 @@ Make changes to the policy logic, and switch between versions to take various ac Manage different versions of a policy. -
+
**Select the Mappings tab.** @@ -307,7 +307,7 @@ Manage different versions of a policy. Update or review the benefits to which the given policy is mapped. -
+
**Select the Executions tab.** diff --git a/markdown/government-industry/psds-using-na-summarize-icm-case.md b/markdown/government-industry/psds-using-na-summarize-icm-case.md index 55b1c1dbc10..2168d8fbf5a 100644 --- a/markdown/government-industry/psds-using-na-summarize-icm-case.md +++ b/markdown/government-industry/psds-using-na-summarize-icm-case.md @@ -51,15 +51,15 @@ Role required: admin 3. When you're finished summarizing a case, you can add it to the case work notes, expand or collapse it, provide feedback, copy it, or view information about it. -
+
Option - + Procedure -
+
**Save the summary information by adding it to the case work notes** @@ -70,7 +70,7 @@ Procedure 3. Select **Save to Work notes**. -
+
**Expand or collapse the summary** @@ -78,7 +78,7 @@ Procedure Select the expand card icon \(\[Omitted image "icon-expand.png"\] Alt text: Expand card icon.\) or the collapse card icon \(\[Omitted image "icon-collapse.png"\] Alt text: Collapse card icon.\) to see more details or fewer summary details. -
+
**Provide feedback for the summary** @@ -86,7 +86,7 @@ Select the expand card icon \(\[Omitted image "icon-expand.png"\] Alt text: Expa If you think that the summary was helpful, select the helpful icon \(\[Omitted image "icon-helpful.png"\] Alt text: Helpful icon.\). If you think that the summary wasn’t helpful, select the not helpful icon \(\[Omitted image "icon-not-helpful.png"\] Alt text: Not helpful icon.\).This feedback improves the generative AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated summary and stores it in the generative AI logs \(sys\_generative\_ai\_log\_list.do\). -
+
**Copy the case summary** @@ -94,7 +94,7 @@ If you think that the summary was helpful, select the helpful icon \(\[Omitted i Select the copy to clipboard icon \(\[Omitted image "icon-copy.png"\] Alt text: Copy to clipboard icon.\) to use the case summary information for another purpose, such as pasting into an email. -
+
**View the information about the case summary** diff --git a/markdown/government-industry/public-sector-resolving-case-playbooks.md b/markdown/government-industry/public-sector-resolving-case-playbooks.md index 5279d75d1f8..0e6849bc791 100644 --- a/markdown/government-industry/public-sector-resolving-case-playbooks.md +++ b/markdown/government-industry/public-sector-resolving-case-playbooks.md @@ -82,15 +82,15 @@ Role required: admin, sn\_gsm.constituent\_agent, sn\_gsm.business\_agent, sn\_g 2. Do one of the following actions depending on whether or not you have duplicate cases. -
+
Options - + Steps -
+
**If there are no duplicate cases** @@ -98,7 +98,7 @@ Steps Select **Request inspection**, then check the box to confirm that there are no similar service requests. -
+
**If there are duplicate cases** @@ -120,15 +120,15 @@ In the Decision stage, the Resolution code is `Void/Cancelled, Duplicate Issue` 4. Do one of the following actions depending on whether a field service agent must be dispatched to the service request location. -
+
Option - +   -
+
**If a field service agent must be dispatched** @@ -142,7 +142,7 @@ Option 3. Once the work order has been fulfilled, select **Move to process** to move to the next activity. -
+
**If no field service agent must be dispatched** @@ -172,15 +172,15 @@ Role required: admin, sn\_gsm.constituent\_agent, sn\_gsm.business\_agent, sn\_g 2. Do one of the following actions depending on whether a resource approval is required to proceed. -
+
Options - + Steps -
+
**If a resource approval is required** @@ -190,7 +190,7 @@ Steps 2. After all approvals have been received, select **Start work** to move to the **Perform work** activity. -
+
**If a resource approval is not required** @@ -203,15 +203,15 @@ If no approvals are needed, select **Start work** to bypass the **Approve resour 4. Do one of the following actions depending on whether a field service agent must be dispatched to the service request location. -
+
Options - + Steps -
+
**If a field service agent must be dispatched to the request location** @@ -221,7 +221,7 @@ Steps 2. Fill in the required information and select **Submit**. -
+
**If no field service agent must be dispatched** diff --git a/markdown/healthcare-life-sciences/clinical-device-mgmt-overview.md b/markdown/healthcare-life-sciences/clinical-device-mgmt-overview.md index da424c9c44f..df3bf57fb3b 100644 --- a/markdown/healthcare-life-sciences/clinical-device-mgmt-overview.md +++ b/markdown/healthcare-life-sciences/clinical-device-mgmt-overview.md @@ -14,5 +14,5 @@ breadcrumb: [Healthcare and Life Sciences] ServiceNow® Clinical Device Management streamlines the management of medical devices. -For information on maintenance and servicing, please see [Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/fsm-application-landing-page.md). For information on inventory and management, please see . +For information on maintenance and servicing, please see [Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/fsm-application-landing-page.md). For information on inventory and management, please see [Enterprise Asset Management for Healthcare](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/eam-for-healthcare.md). diff --git a/markdown/healthcare-life-sciences/cto-biomed-modify-states.md b/markdown/healthcare-life-sciences/cto-biomed-modify-states.md index 4bbf103f93d..9524e37fca2 100644 --- a/markdown/healthcare-life-sciences/cto-biomed-modify-states.md +++ b/markdown/healthcare-life-sciences/cto-biomed-modify-states.md @@ -18,9 +18,9 @@ Use Decision Builder to change the state mappings for cases and work orders in C The Healthcare Biomed case state sync map displays all current mappings between Healthcare Biomed case and work order states. -To modify these state mappings, see **.** +To modify these state mappings, see [Modify decision table structure in Workflow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/format-decision-table-in-decision-designer.md)**.** -To learn more about decisions tables, see and . +To learn more about decisions tables, see [Edit decision tables using draft authoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/edit-decision-tables-using-draft-authoring.md) and [Use decision tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/use-decision-tables.md). The source table aligns with the input state and the destination table aligns with the output state. diff --git a/markdown/healthcare-life-sciences/cto-biomed-plugin-info.md b/markdown/healthcare-life-sciences/cto-biomed-plugin-info.md index 5453deb0de8..8bd7d317c34 100644 --- a/markdown/healthcare-life-sciences/cto-biomed-plugin-info.md +++ b/markdown/healthcare-life-sciences/cto-biomed-plugin-info.md @@ -18,7 +18,7 @@ For Care Team Operations for Biomed to create work orders from Healthcare Biomed This plugin provides all roles and features needed for the healthcare biomed case to synchronize with work orders. -For information on fulfilling work orders, see . +For information on fulfilling work orders, see [Manage work orders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/c_ManageWorkOrders.md). **If the Field Service Management \[com.snc.work\_management\] plugin isn’t installed:** diff --git a/markdown/healthcare-life-sciences/cto-evs-fulfill-requests.md b/markdown/healthcare-life-sciences/cto-evs-fulfill-requests.md index 11c3814c180..f1ff72df9f7 100644 --- a/markdown/healthcare-life-sciences/cto-evs-fulfill-requests.md +++ b/markdown/healthcare-life-sciences/cto-evs-fulfill-requests.md @@ -18,7 +18,7 @@ For Care Team Operations for Environmental Services to create work orders from H This plugin provides all roles and features needed for the Healthcare EVS case to synchronize to work orders. -For information on fulfilling work orders, see . +For information on fulfilling work orders, see [Manage work orders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/c_ManageWorkOrders.md). **If the Field Service Management \[com.snc.work\_management\] plugin isn’t installed:** diff --git a/markdown/healthcare-life-sciences/cto-evs-setup-plugins.md b/markdown/healthcare-life-sciences/cto-evs-setup-plugins.md index f9ad6e5c64f..078fb7ff63e 100644 --- a/markdown/healthcare-life-sciences/cto-evs-setup-plugins.md +++ b/markdown/healthcare-life-sciences/cto-evs-setup-plugins.md @@ -18,7 +18,7 @@ For Care Team Operations for Environmental Services to create work orders from H This plugin provides all roles and features needed for the healthcare environmental services case to synchronize with work orders. -For information on fulfilling work orders, see . +For information on fulfilling work orders, see [Manage work orders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/c_ManageWorkOrders.md). **If the Field Service Management \[com.snc.work\_management\] plugin isn’t installed:** diff --git a/markdown/healthcare-life-sciences/cto-evs-state-decision-tables.md b/markdown/healthcare-life-sciences/cto-evs-state-decision-tables.md index 4695ae66e3a..c034708252f 100644 --- a/markdown/healthcare-life-sciences/cto-evs-state-decision-tables.md +++ b/markdown/healthcare-life-sciences/cto-evs-state-decision-tables.md @@ -16,9 +16,9 @@ Use Decision Builder to change the state mappings for cases and incidents work o The Healthcare Environmental Services case state sync map displays all current mappings between Healthcare Environmental Services case and work order states. -To modify these state mappings, see **.** +To modify these state mappings, see [Modify decision table structure in Workflow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/format-decision-table-in-decision-designer.md)**.** -To learn more about decisions tables, see and . +To learn more about decisions tables, see [Edit decision tables using draft authoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/edit-decision-tables-using-draft-authoring.md) and [Use decision tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/use-decision-tables.md). The source table aligns with the input state and the destination table aligns with the output state. diff --git a/markdown/healthcare-life-sciences/cto-facilities-fsm-plugin.md b/markdown/healthcare-life-sciences/cto-facilities-fsm-plugin.md index c449cf940e5..8af2a3d2467 100644 --- a/markdown/healthcare-life-sciences/cto-facilities-fsm-plugin.md +++ b/markdown/healthcare-life-sciences/cto-facilities-fsm-plugin.md @@ -18,7 +18,7 @@ For Care Team Operations for Facilities to create work orders from Healthcare Fa This plugin provides all roles and features needed for the healthcare facilities case to synchronize with work orders. -For information on fulfilling work orders, see . +For information on fulfilling work orders, see [Manage work orders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/c_ManageWorkOrders.md). **If the Field Service Management \[com.snc.work\_management\] plugin isn’t installed:** diff --git a/markdown/healthcare-life-sciences/cto-facilities-fulfilling-requests.md b/markdown/healthcare-life-sciences/cto-facilities-fulfilling-requests.md index cebe4a4f887..3a344b6c9d3 100644 --- a/markdown/healthcare-life-sciences/cto-facilities-fulfilling-requests.md +++ b/markdown/healthcare-life-sciences/cto-facilities-fulfilling-requests.md @@ -18,7 +18,7 @@ For Care Team Operations for Facilities to create work orders from Healthcare Fa This plugin provides all roles and features needed for the healthcare facilities case to synchronize to work orders. -For information on fulfilling work orders, see . +For information on fulfilling work orders, see [Manage work orders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/c_ManageWorkOrders.md). **If the Field Service Management \[com.snc.work\_management\] plugin isn’t installed:** diff --git a/markdown/healthcare-life-sciences/cto-facilities-modify-state-tables.md b/markdown/healthcare-life-sciences/cto-facilities-modify-state-tables.md index 8a68d7f133b..2f93dc22642 100644 --- a/markdown/healthcare-life-sciences/cto-facilities-modify-state-tables.md +++ b/markdown/healthcare-life-sciences/cto-facilities-modify-state-tables.md @@ -16,9 +16,9 @@ Use Decision Builder to change the state mappings for cases and incidents work o The Healthcare Facilities case state sync map displays all current mappings between Healthcare Facilities case and work order states. -To modify these state mappings, see **.** +To modify these state mappings, see [Modify decision table structure in Workflow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/format-decision-table-in-decision-designer.md)**.** -To learn more about decisions tables, see and . +To learn more about decisions tables, see [Edit decision tables using draft authoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/edit-decision-tables-using-draft-authoring.md) and [Use decision tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/use-decision-tables.md). The source table aligns with the input state and the destination table aligns with the output state. diff --git a/markdown/healthcare-life-sciences/cto-fulfilling-biomed.md b/markdown/healthcare-life-sciences/cto-fulfilling-biomed.md index ecb2b68491b..436fbb9f8bc 100644 --- a/markdown/healthcare-life-sciences/cto-fulfilling-biomed.md +++ b/markdown/healthcare-life-sciences/cto-fulfilling-biomed.md @@ -24,7 +24,7 @@ It also provides the following roles for Care Team Operations for Biomed: - biomed.agent - biomed.qualifier -For information on fulfilling work orders, see . +For information on fulfilling work orders, see [Manage work orders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/c_ManageWorkOrders.md). **If the Field Service Management \[com.snc.work\_management\] plugin isn’t installed:** diff --git a/markdown/healthcare-life-sciences/cto-it-modify-decision-tables.md b/markdown/healthcare-life-sciences/cto-it-modify-decision-tables.md index becde504392..a7c361316dc 100644 --- a/markdown/healthcare-life-sciences/cto-it-modify-decision-tables.md +++ b/markdown/healthcare-life-sciences/cto-it-modify-decision-tables.md @@ -18,9 +18,9 @@ Use Decision Builder to change the state mappings for cases and incidents in Car The HCIT case state sync map displays all current mappings between Healthcare IT case and incident states. -To modify these state mappings, see **.** +To modify these state mappings, see [Modify decision table structure in Workflow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/format-decision-table-in-decision-designer.md)**.** -To learn more about decisions tables, see and . +To learn more about decisions tables, see [Edit decision tables using draft authoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/edit-decision-tables-using-draft-authoring.md) and [Use decision tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/use-decision-tables.md). The source table aligns with the input state and input sub state and the destination table aligns with the output state. diff --git a/markdown/healthcare-life-sciences/emr-help/emr-help-issues-resolve.md b/markdown/healthcare-life-sciences/emr-help/emr-help-issues-resolve.md index ba727738d1f..28e317038c5 100644 --- a/markdown/healthcare-life-sciences/emr-help/emr-help-issues-resolve.md +++ b/markdown/healthcare-life-sciences/emr-help/emr-help-issues-resolve.md @@ -16,7 +16,7 @@ breadcrumb: [Resolve EMR Help requests, EMR Help, Healthcare and Life Sciences S Work on task records that are automatically created when clinicians submit ServiceNow IT service requests from an EMR system. -Ensure that an administrator has added the EMR Incident Data related list to the Incident form. For more information, see Configuring the form layout. +Ensure that an administrator has added the EMR Incident Data related list to the Incident form. For more information, see [Configuring the form layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/configure-form-layout.md). Incidents are the task type configured by default with the EMR Help application. diff --git a/markdown/healthcare-life-sciences/fulfilling-cto-it.md b/markdown/healthcare-life-sciences/fulfilling-cto-it.md index 9887d13e98e..b3d85cb5973 100644 --- a/markdown/healthcare-life-sciences/fulfilling-cto-it.md +++ b/markdown/healthcare-life-sciences/fulfilling-cto-it.md @@ -14,7 +14,7 @@ breadcrumb: [Care Team Operations for Healthcare IT, Healthcare Operations, Heal Incidents created from Healthcare IT cases are resolved using standard IT Service Management incident management functionality in the Service Operations workspace. -For more information, see . +For more information, see [Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/c_IncidentManagement.md). **Note:** Fulfillers should modify the Incident view Service Operations Workspace and add the related list **Case->Incident**. diff --git a/markdown/healthcare-life-sciences/hcls-redox-create-user.md b/markdown/healthcare-life-sciences/hcls-redox-create-user.md index 7a52e4c01b1..11ee8e8668e 100644 --- a/markdown/healthcare-life-sciences/hcls-redox-create-user.md +++ b/markdown/healthcare-life-sciences/hcls-redox-create-user.md @@ -52,5 +52,5 @@ Role required: admin **Related topics** -[bundle-platadm.t_CreateAUser] +[Create a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAUser.md) diff --git a/markdown/healthcare-life-sciences/hco-now-assist-activate-voice-agent.md b/markdown/healthcare-life-sciences/hco-now-assist-activate-voice-agent.md index 824e310a46a..6e1a4762bf3 100644 --- a/markdown/healthcare-life-sciences/hco-now-assist-activate-voice-agent.md +++ b/markdown/healthcare-life-sciences/hco-now-assist-activate-voice-agent.md @@ -18,7 +18,7 @@ Activate the Care Team Operations Case Creation Voice AI Agent to enable care te Role required: admin -For information on configuring and deploying AI Voice Agents, see . +For information on configuring and deploying AI Voice Agents, see [Deploy AI voice agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/deploy-ai-agents-for-voice.md). **Note:** diff --git a/markdown/healthcare-life-sciences/hco-now-assist-voice-agent.md b/markdown/healthcare-life-sciences/hco-now-assist-voice-agent.md index 1dd61130879..d66f9e6736d 100644 --- a/markdown/healthcare-life-sciences/hco-now-assist-voice-agent.md +++ b/markdown/healthcare-life-sciences/hco-now-assist-voice-agent.md @@ -35,9 +35,9 @@ The following Care Team Operations plugins are supported: - Care Team Operations for Healthcare IT. -To integrate this agent with supported third-party CCaaS \(Contact Center as a Service\) providers, see . +To integrate this agent with supported third-party CCaaS \(Contact Center as a Service\) providers, see [Integrating voice assistant with CCaaS provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/integrating-voice-service-with-ccaas-providers.md). -For more information on setting up Voice AI Agents, see . +For more information on setting up Voice AI Agents, see [Deploy AI voice agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/deploy-ai-agents-for-voice.md). ## Procedure diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-allergy-intolerance.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-allergy-intolerance.md index 2cea1985162..f3c67690945 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-allergy-intolerance.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-allergy-intolerance.md @@ -184,7 +184,7 @@ Alpha-numeric profile identifier of the allergy intolerance. The value is auto-generated and is incremented every time you add a new allergy or intolerance to your ServiceNow instance. The initial value for the **Number** field is ALLR00001001. -**Note:** To customize the number, define the auto-numbering format for the Allergy intolerance \[sn\_hcls\_allergy\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Allergy intolerance \[sn\_hcls\_allergy\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-appointment-table.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-appointment-table.md index ef173961344..4674d79789d 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-appointment-table.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-appointment-table.md @@ -208,7 +208,7 @@ Alpha-numeric profile identifier of the appointment. The value is auto-generated and is incremented every time you add a new appointment to your ServiceNow instance. The initial value for the **Number** field is APPT00001001. -**Note:** To customize the number, define the auto-numbering format for the Appointment \[sn\_hcls\_appointment\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Appointment \[sn\_hcls\_appointment\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-book-appointment-table.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-book-appointment-table.md index a863cff91bd..d6e8349f8bd 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-book-appointment-table.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-book-appointment-table.md @@ -63,7 +63,7 @@ Alpha-numeric profile identifier of the appointment booking task. The value is auto-generated and is incremented every time you add a new appointment booking task to your ServiceNow instance. The initial value for the **Number** field is APPTS00001001. -**Note:** To customize the number, define the auto-numbering format for the Book appointment \[sn\_hcls\_book\_appt\_task\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Book appointment \[sn\_hcls\_book\_appt\_task\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-claim-header-table.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-claim-header-table.md index 20ae813cb68..a612aa73425 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-claim-header-table.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-claim-header-table.md @@ -184,7 +184,7 @@ Alpha-numeric profile identifier of the claim header. The value is auto-generated and is incremented every time you add a new claim header to an instance. The initial value for the **Number** field is CLAIMHDR00001001. -**Note:** To customize the number, define the auto-numbering format for the Claim header \[sn\_hcls\_claim\_header\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Claim header \[sn\_hcls\_claim\_header\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-claim-line-table.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-claim-line-table.md index 9c4eb21f90c..edcf8c56d9d 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-claim-line-table.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-claim-line-table.md @@ -208,7 +208,7 @@ Alpha-numeric profile identifier of the claim line. The value is auto-generated and is incremented every time you add a new claim line to an instance. The initial value for the **Number** field is CLAIMLN00001001. -**Note:** To customize the number, define the auto-numbering format for the Claim line \[sn\_hcls\_claim\_line\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Claim line \[sn\_hcls\_claim\_line\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-clinical-device-ib-item.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-clinical-device-ib-item.md index 64ae6c62027..c092c812bfa 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-clinical-device-ib-item.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-clinical-device-ib-item.md @@ -75,7 +75,7 @@ Alpha-numeric profile identifier of the medical device. The value is auto-generated and is incremented every time you add a new medical device to your ServiceNow instance. The initial value for the **Number** field is IBITM0001001. -**Note:** To customize the number, define the auto-numbering format for the Medical device install base item \[sn\_hcls\_medical\_device\_install\_base\_item\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Medical device install base item \[sn\_hcls\_medical\_device\_install\_base\_item\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-condition-table.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-condition-table.md index 9bba5903778..8857fb087aa 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-condition-table.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-condition-table.md @@ -155,7 +155,7 @@ Alpha-numeric profile identifier of the condition. The value is auto-generated and is incremented every time you add a new condition to your ServiceNow instance. The initial value for the **Number** field is COND00001001. -**Note:** To customize the number, define the auto-numbering format for the Condition \[sn\_hcls\_condition\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Condition \[sn\_hcls\_condition\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-config-policy-consent.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-config-policy-consent.md index 0b9c4aae9d6..b15dce59c9c 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-config-policy-consent.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-config-policy-consent.md @@ -46,7 +46,7 @@ Alpha-numeric profile identifier of the policy. The value is auto-generated and is incremented every time you add a new policy to your ServiceNow instance. The initial value for the **Number** field is POL00001000. -**Note:** To customize the number, define the auto-numbering format for the Policy \[sn\_hcls\_policy\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Policy \[sn\_hcls\_policy\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-config-privacy-policy.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-config-privacy-policy.md index 00019773101..0ab830dd0a3 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-config-privacy-policy.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-config-privacy-policy.md @@ -46,7 +46,7 @@ Alpha-numeric profile identifier of the policy. The value is auto-generated and is incremented every time you add a new policy to your ServiceNow instance. The initial value for the **Number** field is POL00001000. -**Note:** To customize the number, define the auto-numbering format for the Policy \[sn\_hcls\_policy\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Policy \[sn\_hcls\_policy\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-create-case-ui-action.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-create-case-ui-action.md index 66ba418f3d5..9ffcdb670a4 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-create-case-ui-action.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-create-case-ui-action.md @@ -16,7 +16,7 @@ breadcrumb: [Display patient information on a healthcare case, Set up your Healt You can add a create case UI action to enable agents to create a healthcare-related case from an interaction. -By default, a UI action to create a case from an interaction is not available. As an administrator, you can create a UI action for creating healthcare-related cases and add the UI action to the Interaction form. For more information, see Create a UI action. +By default, a UI action to create a case from an interaction is not available. As an administrator, you can create a UI action for creating healthcare-related cases and add the UI action to the Interaction form. For more information, see [Create a UI action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_EditingAUIAction.md). **Note:** Agents use CSM Configurable Workspace for resolving healthcare cases. To use UI actions in CSM Configurable Workspace, each UI action must have a corresponding form action. For more information, see Set up a form action in CSM Configurable Workspace. diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-encounter-table.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-encounter-table.md index f92534b3355..03ff991c590 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-encounter-table.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-encounter-table.md @@ -125,7 +125,7 @@ Alpha-numeric profile identifier of the encounter. The value is auto-generated and is incremented every time you add a new encounter to your ServiceNow instance. The initial value for the **Number** field is ENC00001001. -**Note:** To customize the number, define the auto-numbering format for the Encounter \[sn\_hcls\_encounter\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Encounter \[sn\_hcls\_encounter\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-enrolled-program-service.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-enrolled-program-service.md index 1183742f31a..ff5ccbf3eb8 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-enrolled-program-service.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-enrolled-program-service.md @@ -108,7 +108,7 @@ Alpha-numeric profile identifier of the enrolled program service. The value is auto-generated and is incremented every time you add a new observation to your ServiceNow instance. The initial value for the **Number** field is ENSRV00001001. -**Note:** To customize the number, define the auto-numbering format for the Enrolled Program Service \[sn\_hcls\_enrolled\_program\_service\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Enrolled Program Service \[sn\_hcls\_enrolled\_program\_service\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-enrolled-program.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-enrolled-program.md index 50a94669b82..f234a154de1 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-enrolled-program.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-enrolled-program.md @@ -96,7 +96,7 @@ Alpha-numeric profile identifier of the enrolled program. The value is auto-generated and is incremented every time you add a new observation to your ServiceNow instance. The initial value for the **Number** field is ENPG00001001. -**Note:** To customize the number, define the auto-numbering format for the Enrolled Program \[sn\_hcls\_enrolled\_program\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Enrolled Program \[sn\_hcls\_enrolled\_program\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-immunization-table.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-immunization-table.md index 295ce055bf1..f2da6969d77 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-immunization-table.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-immunization-table.md @@ -189,7 +189,7 @@ Alpha-numeric profile identifier of the immunization. The value is auto-generated and is incremented every time you add a new immunization to your ServiceNow instance. The initial value for the **Number** field is IMM00001001. -**Note:** To customize the number, define the auto-numbering format for the Immunization \[sn\_hcls\_immunization\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Immunization \[sn\_hcls\_immunization\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-medication-presc-table.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-medication-presc-table.md index 84cc3b3270f..2f88abc2f62 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-medication-presc-table.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-medication-presc-table.md @@ -122,7 +122,7 @@ Alpha-numeric profile identifier of the enrolled program. The value is auto-generated and is incremented every time you add a new observation to your ServiceNow instance. The initial value for the **Number** field is MEDPR00001001. -**Note:** To customize the number, define the auto-numbering format for the Medication Prescription \[sn\_hcls\_medication\_prescription\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Medication Prescription \[sn\_hcls\_medication\_prescription\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-medication-table.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-medication-table.md index 3ab3a682c1c..a8784320b94 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-medication-table.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-medication-table.md @@ -111,7 +111,7 @@ Alpha-numeric profile identifier of the medication. The value is auto-generated and is incremented every time you add a new medication to your ServiceNow instance. The initial value for the **Number** field is MED00001001. -**Note:** To customize the number, define the auto-numbering format for the Medication \[sn\_hcls\_medication\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Medication \[sn\_hcls\_medication\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-observation-table.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-observation-table.md index cc99bd5ce82..6522c3158f5 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-observation-table.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-observation-table.md @@ -125,7 +125,7 @@ Alpha-numeric profile identifier of the observation. The value is auto-generated and is incremented every time you add a new observation to your ServiceNow instance. The initial value for the **Number** field is OBSV00001001. -**Note:** To customize the number, define the auto-numbering format for the Observation \[sn\_hcls\_observation\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Observation \[sn\_hcls\_observation\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-patient-table.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-patient-table.md index bc58a417f93..042f40fdb6d 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-patient-table.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-patient-table.md @@ -283,7 +283,7 @@ Alpha-numeric profile identifier of the patient. The value is auto-generated and is incremented every time you add a new patient to an instance. The initial value for the **Number** field is PAT00001001. -**Note:** To customize the number, define the auto-numbering format for the Patient \[sn\_hcls\_patient\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Patient \[sn\_hcls\_patient\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-policy-consent-table.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-policy-consent-table.md index cb788d3dcbc..cd511bcafa3 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-policy-consent-table.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-policy-consent-table.md @@ -87,7 +87,7 @@ Alpha-numeric profile identifier of the consent. The value is auto-generated and is incremented every time you add a new consent to your ServiceNow instance. The initial value for the **Number** field is CON00001000. -**Note:** To customize the number, define the auto-numbering format for the Policy consent \[sn\_hcls\_policy\_consent\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Policy consent \[sn\_hcls\_policy\_consent\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-policy-form.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-policy-form.md index 7b9b8745ebc..0ad0e61edf3 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-policy-form.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-policy-form.md @@ -34,7 +34,7 @@ Alpha-numeric profile identifier of the policy. The value is auto-generated and is incremented every time you add a new policy to your ServiceNow instance. The initial value for the **Number** field is POL00001000. -**Note:** To customize the number, define the auto-numbering format for the Policy \[sn\_hcls\_policy\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Policy \[sn\_hcls\_policy\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-policy.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-policy.md index ed27a0f0ee7..8f32028f23b 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-policy.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-policy.md @@ -93,7 +93,7 @@ Alpha-numeric profile identifier of the policy. The value is auto-generated and is incremented every time you add a new policy to your ServiceNow instance. The initial value for the **Number** field is POL00001000. -**Note:** To customize the number, define the auto-numbering format for the Policy \[sn\_hcls\_policy\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Policy \[sn\_hcls\_policy\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-practitioner-table.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-practitioner-table.md index e40b334807b..8ecb2fcbecc 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-practitioner-table.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-practitioner-table.md @@ -234,7 +234,7 @@ Alpha-numeric profile identifier of the practitioner. The value is auto-generated and is incremented every time you add a new practitioner to an instance. The initial value for the **Number** field is PRACT00001001. -**Note:** To customize the number, define the auto-numbering format for the Practitioner \[sn\_hcls\_practitioner\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Practitioner \[sn\_hcls\_practitioner\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-procedure-table.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-procedure-table.md index d7f65603766..771ebc5f182 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-procedure-table.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-procedure-table.md @@ -123,7 +123,7 @@ Alpha-numeric profile identifier of the procedure. The value is auto-generated and is incremented every time you add a new procedure to your ServiceNow instance. The initial value for the **Number** field is PRCD00001001. -**Note:** To customize the number, define the auto-numbering format for the Procedure \[sn\_hcls\_procedure\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Procedure \[sn\_hcls\_procedure\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-program-service.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-program-service.md index dba92c91f4f..94a210466f9 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-program-service.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-program-service.md @@ -87,7 +87,7 @@ Alpha-numeric identifier of the program service. The value is auto-generated and is incremented every time you add a new program service to an instance. The initial value for the **Number** field is PGSRV00001001. -**Note:** To customize the number, define the auto-numbering format for the Program service \[sn\_hcls\_program\_service\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Program service \[sn\_hcls\_program\_service\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-program.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-program.md index 2ee13ee7dca..4a88d3bbd7a 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-program.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-program.md @@ -111,7 +111,7 @@ Alpha-numeric identifier of the program. The value is auto-generated and is incremented every time you add a new program to an instance. The initial value for the **Number** field is PSSPG00001001. -**Note:** To customize the number, define the auto-numbering format for the Program \[sn\_hcls\_program\] table. For more information, see Add auto-numbering records in a table. +**Note:** To customize the number, define the auto-numbering format for the Program \[sn\_hcls\_program\] table. For more information, see [Add auto-numbering records in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AutoNumberingRecordsInATable.md).
diff --git a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-viewing-patient-info.md b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-viewing-patient-info.md index 4311960e84b..158fb02db8e 100644 --- a/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-viewing-patient-info.md +++ b/markdown/healthcare-life-sciences/healthcare-and-life-sciences-service-management-core/hcls-viewing-patient-info.md @@ -18,7 +18,7 @@ With the 360-degree view of a patient in Workspace, you can access the patient d The Patient information overview tab in Workspace provides several details about a patient enabling 360-degree view of the patient. The related list is displayed on the Interaction and Healthcare Case forms. -**Note:** Your administrator can configure the Workspace to modify the patient information by using UI Builder. This topic discusses the default view for the patient information. For information about UI Builder, see [UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/ui-builder-overview.md). +**Note:** Your administrator can configure the Workspace to modify the patient information by using UI Builder. This topic discusses the default view for the patient information. For information about UI Builder, see UI Builder. \[Omitted image "hcls-patient-info.png"\] Alt text: The overview tab for a patient in the healthcare workspace displaying various widgets containing patient information. For the text description, refer to the Patient information displayed in Workspace section. diff --git a/markdown/healthcare-life-sciences/healthcare-operations-core/configure-abstract-case-type-hco.md b/markdown/healthcare-life-sciences/healthcare-operations-core/configure-abstract-case-type-hco.md index 9d9b7688775..d7171a63736 100644 --- a/markdown/healthcare-life-sciences/healthcare-operations-core/configure-abstract-case-type-hco.md +++ b/markdown/healthcare-life-sciences/healthcare-operations-core/configure-abstract-case-type-hco.md @@ -32,10 +32,10 @@ Role required: admin 4. Fill in the other fields as needed. - For information on these fields, see Create a table in the ServiceNow platform documentation. + For information on these fields, see [Create a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateATable.md) in the ServiceNow platform documentation. 5. Click **Submit**. - **Note:**To add a field to the extended child tables, refer to the Add and customize a field in a table in the ServiceNow platform documentation. + **Note:**To add a field to the extended child tables, refer to the [Add and customize a field in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreatingNewFields.md) in the ServiceNow platform documentation. diff --git a/markdown/healthcare-life-sciences/pre-visit-config-playbook.md b/markdown/healthcare-life-sciences/pre-visit-config-playbook.md index d6d9025f092..27fadbbe506 100644 --- a/markdown/healthcare-life-sciences/pre-visit-config-playbook.md +++ b/markdown/healthcare-life-sciences/pre-visit-config-playbook.md @@ -20,7 +20,7 @@ Starting with the Yokohama release, Pre-Visit Management is being prepared for f For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base. -As a user with the admin role, you can create a playbook by using Playbooks, a ServiceNow AI Platform® feature. For more information, see Process Automation Designer. +As a user with the admin role, you can create a playbook by using Playbooks, a ServiceNow AI Platform® feature. For more information, see [Process Automation Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/process-automation-designer.md). The playbooks in the Pre-Visit Management application use the CSM Configurable Workspace playbook experience. By default, the Pre-Visit Management application includes a playbook for assisting patient service representatives to resolve procedure request cases. diff --git a/markdown/healthcare-life-sciences/pre-visit-viewing-patient-info.md b/markdown/healthcare-life-sciences/pre-visit-viewing-patient-info.md index b934ec20d03..8b0ff773f8a 100644 --- a/markdown/healthcare-life-sciences/pre-visit-viewing-patient-info.md +++ b/markdown/healthcare-life-sciences/pre-visit-viewing-patient-info.md @@ -22,7 +22,7 @@ For details, see the [Deprecation Process \[KB0867184\]](https://support.service The **Patient information** tab in Workspace provides several details about a patient enabling 360-degree view of the patient. The tab is displayed on the Workspace for procedure request cases. -**Note:** Your administrator can configure the Workspace to modify the patient information by using UI Builder. This topic discusses the default view for the patient information. For information about UI Builder, see [UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/ui-builder-overview.md). +**Note:** Your administrator can configure the Workspace to modify the patient information by using UI Builder. This topic discusses the default view for the patient information. For information about UI Builder, see UI Builder.
diff --git a/markdown/healthcare-life-sciences/pss-appt-booking-setup.md b/markdown/healthcare-life-sciences/pss-appt-booking-setup.md index 5984d4eae8a..d21c975401b 100644 --- a/markdown/healthcare-life-sciences/pss-appt-booking-setup.md +++ b/markdown/healthcare-life-sciences/pss-appt-booking-setup.md @@ -22,7 +22,7 @@ For details, see the [Deprecation Process \[KB0867184\]](https://support.service In the Patient Support Services application, an appointment is booked for scheduling training requests included within a program service. For completing a program service item, a program task is created in the application. -The Patient Support Services application uses the Appointment Booking plugin \(com.snc.appointment\_booking\) to create an appointment record in the Appointment \[sn\_hcls\_appointment\] table. The appointment record is created for a program task that requires appointment booking. The plugin is automatically activated after your administrator installs the Patient Support Services application. For more information about the Appointment Booking feature, see Appointment booking components. +The Patient Support Services application uses the Appointment Booking plugin \(com.snc.appointment\_booking\) to create an appointment record in the Appointment \[sn\_hcls\_appointment\] table. The appointment record is created for a program task that requires appointment booking. The plugin is automatically activated after your administrator installs the Patient Support Services application. For more information about the Appointment Booking feature, see [Appointment booking components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/appointment-booking-components.md). As a user with the sn\_patientservice.admin role, you configure the following appointment booking settings: @@ -269,7 +269,7 @@ Holiday schedule to use when determining appointment availability. Click the lookup icon \(\[Omitted image "lookup-using-list.png"\] Alt text: Lookup using list icon.\) and select a schedule from the Schedules list. - The appointment booking feature evaluates the holiday schedule when determining the number of available appointments and excludes any day in the schedule that is set to **Exclude**. For more information, see Holidays. + The appointment booking feature evaluates the holiday schedule when determining the number of available appointments and excludes any day in the schedule that is set to **Exclude**. For more information, see [Holidays](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_Holidays.md).
diff --git a/markdown/healthcare-life-sciences/pss-booking-appt-patient.md b/markdown/healthcare-life-sciences/pss-booking-appt-patient.md index 9c81080ef8b..c6eb1afc79f 100644 --- a/markdown/healthcare-life-sciences/pss-booking-appt-patient.md +++ b/markdown/healthcare-life-sciences/pss-booking-appt-patient.md @@ -22,7 +22,7 @@ For details, see the [Deprecation Process \[KB0867184\]](https://support.service As a patient, you can view available appointment windows, make a selection, and book an appointment for a training request from your patient portal. -Your administrator can configure the appointment window available for selecting appointments. You can use the appointment window available within your patient portal to view available appointment time slots, select the desired day and time, and submit the appointment request. For an example use of the appointment booking feature, see Book an appointment from the portal and Select the Appointment window. +Your administrator can configure the appointment window available for selecting appointments. You can use the appointment window available within your patient portal to view available appointment time slots, select the desired day and time, and submit the appointment request. For an example use of the appointment booking feature, see [Book an appointment from the portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/appointment-booking-book-appt-UI.md) and [Select the Appointment window](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/appt-booking-select-appt-window.md). After you book an appointment, a training task is created for the nurse educator and the appointment confirmation email notification is sent to you. diff --git a/markdown/healthcare-life-sciences/pss-config-playbook.md b/markdown/healthcare-life-sciences/pss-config-playbook.md index 5fd88b0bd3b..cab0bd380cf 100644 --- a/markdown/healthcare-life-sciences/pss-config-playbook.md +++ b/markdown/healthcare-life-sciences/pss-config-playbook.md @@ -20,7 +20,7 @@ Starting with the Yokohama release, Patient Support Services is being prepared f For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base. -As a user with the admin role, you can create a playbook by using Playbooks, a ServiceNow AI Platform® feature. For more information, see Process Automation Designer. +As a user with the admin role, you can create a playbook by using Playbooks, a ServiceNow AI Platform® feature. For more information, see [Process Automation Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/process-automation-designer.md). The playbooks in the Patient Support Services application use the CSM Configurable Workspace playbook experience. By default, the Patient Support Services application includes a playbook for assisting care coordinators to resolve enrollment cases. diff --git a/markdown/healthcare-life-sciences/pss-enroll-form-config.md b/markdown/healthcare-life-sciences/pss-enroll-form-config.md index 27a8fc9fc42..f84ed1a6b29 100644 --- a/markdown/healthcare-life-sciences/pss-enroll-form-config.md +++ b/markdown/healthcare-life-sciences/pss-enroll-form-config.md @@ -22,5 +22,5 @@ For details, see the [Deprecation Process \[KB0867184\]](https://support.service As a healthcare provider, you can use an enrollment application form to enable patients or practitioners to submit enrollment requests. -As a user with the admin role, you can configure an enrollment application form and associate the form fields with application tables using the **PatientServicePortalUtils** script include. The script include provides a default implementation and is available within the Patient Support Services application. You can create your own implementation and associate it with the **PatientServicePortalUtils** script include. For more information, see [Script includes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/c_ScriptIncludes.md). +As a user with the admin role, you can configure an enrollment application form and associate the form fields with application tables using the **PatientServicePortalUtils** script include. The script include provides a default implementation and is available within the Patient Support Services application. You can create your own implementation and associate it with the **PatientServicePortalUtils** script include. For more information, see Script includes. diff --git a/markdown/healthcare-life-sciences/pss-viewing-patient-info.md b/markdown/healthcare-life-sciences/pss-viewing-patient-info.md index fca83c86ca3..525a5ca45cf 100644 --- a/markdown/healthcare-life-sciences/pss-viewing-patient-info.md +++ b/markdown/healthcare-life-sciences/pss-viewing-patient-info.md @@ -22,7 +22,7 @@ For details, see the [Deprecation Process \[KB0867184\]](https://support.service The **Patient information** tab in Workspace provides several details about a patient enabling 360-degree view of the patient. The tab is displayed on the Workspace for enrollment cases. -**Note:** Your administrator can configure the Workspace to modify the patient information by using UI Builder. This topic discusses the default view for the patient information. For information about UI Builder, see [UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/ui-builder-overview.md). +**Note:** Your administrator can configure the Workspace to modify the patient information by using UI Builder. This topic discusses the default view for the patient information. For information about UI Builder, see UI Builder.
diff --git a/markdown/impact/accelerator-and-initiative-list/artificial-intelligence-readiness-assessment.md b/markdown/impact/accelerator-and-initiative-list/artificial-intelligence-readiness-assessment.md index 643b29e3a42..cee590f660f 100644 --- a/markdown/impact/accelerator-and-initiative-list/artificial-intelligence-readiness-assessment.md +++ b/markdown/impact/accelerator-and-initiative-list/artificial-intelligence-readiness-assessment.md @@ -29,7 +29,7 @@ This Accelerator provides you with an assessment and guidance on your readiness Your Impact Squad provides guidance based on your selected Generative AI products \(we recommend up to three per Accelerator\). -See for additional information on ServiceNow AI-based tools. +See [Enable AI experiences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-products.md) for additional information on ServiceNow AI-based tools. ## Package Availability diff --git a/markdown/impact/accelerator-and-initiative-list/catalog-of-accelerators-and-initiatives.md b/markdown/impact/accelerator-and-initiative-list/catalog-of-accelerators-and-initiatives.md index 0dc5bdd204d..c4773e9484c 100644 --- a/markdown/impact/accelerator-and-initiative-list/catalog-of-accelerators-and-initiatives.md +++ b/markdown/impact/accelerator-and-initiative-list/catalog-of-accelerators-and-initiatives.md @@ -7,7 +7,7 @@ release: australia product: Accelerator and Initiative List classification: accelerator-and-initiative-list topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Request Accelerators and Initiatives, Accelerators and Initiatives, Using Impact, Impact] --- diff --git a/markdown/impact/accelerator-and-initiative-list/jumpstart-NLU.md b/markdown/impact/accelerator-and-initiative-list/jumpstart-NLU.md index 0d935d9a8f5..760d89913e8 100644 --- a/markdown/impact/accelerator-and-initiative-list/jumpstart-NLU.md +++ b/markdown/impact/accelerator-and-initiative-list/jumpstart-NLU.md @@ -20,7 +20,7 @@ The Jumpstart Your Natural Language Understanding \(NLU\) Accelerator provides a Jumpstart Your Natural Language Understanding provides Impact customers with a comprehensive overview of Natural Language Understanding, including many of the underlying features, such as, Planning, Building, Sizing, Training, Vocabulary, Testing, Entity, Deployment, and Monitoring. This offering aims to educate and help you increase your Virtual Agent adoption by laying the groundwork for a healthy foundation. -For related information, see [Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/virtual-agent-landing-page.md) or . +For related information, see [Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/virtual-agent-landing-page.md) or [Natural Language Understanding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/nlu-landing.md). ## Package Availability @@ -33,7 +33,7 @@ Offered pursuant to the applicable ServiceNow Impact Package and Accelerator des - **Session Preparation** - Provision a temporary instance  - - Activate and run + - Activate and run [Intent Discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/intent-discovery.md) - Assess current NLU models, if applicable ​ diff --git a/markdown/impact/accelerator-and-initiative-list/jumpstart-cmdb.md b/markdown/impact/accelerator-and-initiative-list/jumpstart-cmdb.md index 6870fda922a..8b7b6312955 100644 --- a/markdown/impact/accelerator-and-initiative-list/jumpstart-cmdb.md +++ b/markdown/impact/accelerator-and-initiative-list/jumpstart-cmdb.md @@ -18,7 +18,7 @@ The Jumpstart Your Configuration Management Database \(CMDB\) Accelerator provid ## Overview -Jumpstart Your CMDB provides Impact customers with a comprehensive overview of platform CMDB capabilities to ensure customers have a sound understanding of CMDB fundamentals and a strategic plan for success. Our goal is to place customers in a position for success from the very start, enabling you to create a strategy for leveraging ServiceNow resources. Resources include the CMDB Workspace, CI Class Manager, and Reconciliation rules to streamline working in your CMDB. See for information on CMDB. +Jumpstart Your CMDB provides Impact customers with a comprehensive overview of platform CMDB capabilities to ensure customers have a sound understanding of CMDB fundamentals and a strategic plan for success. Our goal is to place customers in a position for success from the very start, enabling you to create a strategy for leveraging ServiceNow resources. Resources include the CMDB Workspace, CI Class Manager, and Reconciliation rules to streamline working in your CMDB. See [Configuration Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/manage-cmdb.md) for information on CMDB. ## Package Availability diff --git a/markdown/impact/accelerator-and-initiative-list/jumpstart-csdm.md b/markdown/impact/accelerator-and-initiative-list/jumpstart-csdm.md index ef0890dbf15..d3918968ac1 100644 --- a/markdown/impact/accelerator-and-initiative-list/jumpstart-csdm.md +++ b/markdown/impact/accelerator-and-initiative-list/jumpstart-csdm.md @@ -18,7 +18,7 @@ The Jumpstart Your Common Service Data Model \(CSDM\): Foundation Accelerator pr ## Accelerator Overview -Jumpstart Your CSDM: Foundation provides Impact customers with an overview of the CSDM in  a comprehensible format. Through an applied demonstration, we illustrate how organizations can leverage this data framework to  configure ServiceNow products and applications by first populating their data into the appropriate Foundation tables. Additionally, this offering equips our  customers with essential ServiceNow resources and leading practice guides on how to get started using the CSDM.​ For more information on CSDM, see . +Jumpstart Your CSDM: Foundation provides Impact customers with an overview of the CSDM in  a comprehensible format. Through an applied demonstration, we illustrate how organizations can leverage this data framework to  configure ServiceNow products and applications by first populating their data into the appropriate Foundation tables. Additionally, this offering equips our  customers with essential ServiceNow resources and leading practice guides on how to get started using the CSDM.​ For more information on CSDM, see [Common Service Data Model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/csdm-landing-page.md). ## Package Availability diff --git a/markdown/impact/accelerator-and-initiative-list/jumpstart-event-mgmt.md b/markdown/impact/accelerator-and-initiative-list/jumpstart-event-mgmt.md index e1be1686c14..92860b2bcd7 100644 --- a/markdown/impact/accelerator-and-initiative-list/jumpstart-event-mgmt.md +++ b/markdown/impact/accelerator-and-initiative-list/jumpstart-event-mgmt.md @@ -18,7 +18,7 @@ The Jumpstart Your Event Management Accelerator provides a demonstration of the ## Accelerator overview -Jumpstart Your Event Management provides Impact customers with a comprehensive overview of Event Management. Through an applied demonstration, we highlight how you can leverage the power of the ServiceNow Configuration Management Database \(CMDB\) to receive and review near real-time alerts from your infrastructure directly within the ServiceNow platform. This offering equips our customers with essential ServiceNow resources and leading practice guides on  how to get started with Event Management. See for additional information about the feature. +Jumpstart Your Event Management provides Impact customers with a comprehensive overview of Event Management. Through an applied demonstration, we highlight how you can leverage the power of the ServiceNow Configuration Management Database \(CMDB\) to receive and review near real-time alerts from your infrastructure directly within the ServiceNow platform. This offering equips our customers with essential ServiceNow resources and leading practice guides on  how to get started with Event Management. See [Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/c_EM.md) for additional information about the feature. ## Package Availability diff --git a/markdown/impact/accelerator-and-initiative-list/jumpstart-migration-platform-analytics.md b/markdown/impact/accelerator-and-initiative-list/jumpstart-migration-platform-analytics.md index 4255744ffbe..702fb5b4c31 100644 --- a/markdown/impact/accelerator-and-initiative-list/jumpstart-migration-platform-analytics.md +++ b/markdown/impact/accelerator-and-initiative-list/jumpstart-migration-platform-analytics.md @@ -20,7 +20,7 @@ The Jumpstart Your Migration of Platform Analytics Accelerator provides a demons Jumpstart Your Migration of Platform Analytics provides Impact customers with an overview of the changes required to migrate your Platform Analytics content. The Accelerator includes walking through the migration process with a clone of the customer's instance and highlighting some typical questions, issues, and next steps. Advice and direction are provided to prepare for the change. -See for additional information on Platform Analytics applications. +See [Platform Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/c_performanceAnalyticsAndReporting.md) for additional information on Platform Analytics applications. ## Package Availability diff --git a/markdown/impact/accelerator-and-initiative-list/jumpstart-predictive-intelligence.md b/markdown/impact/accelerator-and-initiative-list/jumpstart-predictive-intelligence.md index f3dc341ea92..335ac43ffdb 100644 --- a/markdown/impact/accelerator-and-initiative-list/jumpstart-predictive-intelligence.md +++ b/markdown/impact/accelerator-and-initiative-list/jumpstart-predictive-intelligence.md @@ -20,7 +20,7 @@ The Jumpstart Your Predictive Intelligence \(PI\) Accelerator provides a demonst Jumpstart Your Predictive Intelligence provides Impact customers with an overview of Predictive Intelligence machine learning \(ML\) capabilities, benefits, and outcomes. An overview of the four PI frameworks with an applied demonstration of Clustering is offered. Additionally, specific use cases, a configuration overview, and key resources to enable customers to reach their automation goals are highlighted. -For related information, see or for more information on Clustering parameters. +For related information, see [Predictive Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/predictive-intelligence-landing.md) or [Configuring advanced settings for your ML solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configuring-advanced-settings-ml-solutions.md) for more information on Clustering parameters. ## Package Availability diff --git a/markdown/impact/accelerator-and-initiative-list/jumpstart-process-mining.md b/markdown/impact/accelerator-and-initiative-list/jumpstart-process-mining.md index 75d7277691e..31202ae6a16 100644 --- a/markdown/impact/accelerator-and-initiative-list/jumpstart-process-mining.md +++ b/markdown/impact/accelerator-and-initiative-list/jumpstart-process-mining.md @@ -18,7 +18,7 @@ Jumpstart Your Process Mining Accelerator provides a demonstration of the possib ## Accelerator Overview -Jumpstart Your Process Mining provides Impact customers with a comprehensive overview of Process Mining to visualize and analyze their  business processes. Through an applied demonstration, we illustrate how organizations can identify inefficiencies, bottlenecks, and areas for potential automation, ensuring timely resolution and optimized performance. This offering equips customers with essential ServiceNow  resources and leading practice guides on how to get started with Process Mining. For more information on Process Mining, see . +Jumpstart Your Process Mining provides Impact customers with a comprehensive overview of Process Mining to visualize and analyze their  business processes. Through an applied demonstration, we illustrate how organizations can identify inefficiencies, bottlenecks, and areas for potential automation, ensuring timely resolution and optimized performance. This offering equips customers with essential ServiceNow  resources and leading practice guides on how to get started with Process Mining. For more information on Process Mining, see [Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/process-mining.md). ## Package Availability diff --git a/markdown/impact/accelerator-and-initiative-list/jumpstart-service-mapping.md b/markdown/impact/accelerator-and-initiative-list/jumpstart-service-mapping.md index 82261d2bd3e..5d0e8dd88e6 100644 --- a/markdown/impact/accelerator-and-initiative-list/jumpstart-service-mapping.md +++ b/markdown/impact/accelerator-and-initiative-list/jumpstart-service-mapping.md @@ -20,7 +20,7 @@ The Jumpstart Your Service Mapping Accelerator provides a demonstration of the p Jumpstart Your Service Mapping provides Impact customers with an overview and applied demonstration of Service Mapping. This Accelerator focuses on Service Mapping Foundational techniques and various mapping methods. The possibilities and capabilities of Service Mapping are highlighted, providing key resources and leading practices for getting started. -For more information on the feature, see . +For more information on the feature, see [Service Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/c_ServiceMappingOverview.md). ## Package Availability diff --git a/markdown/impact/accelerator-and-initiative-list/jumpstart-task-intelligence.md b/markdown/impact/accelerator-and-initiative-list/jumpstart-task-intelligence.md index fd19cc53a0e..04db228fd2c 100644 --- a/markdown/impact/accelerator-and-initiative-list/jumpstart-task-intelligence.md +++ b/markdown/impact/accelerator-and-initiative-list/jumpstart-task-intelligence.md @@ -18,7 +18,7 @@ The Jumpstart Your Task Intelligence Accelerator provides a demonstration of the ## Accelerator Overview -Jumpstart Your Task Intelligence enables customers to leverage Task Intelligence to infuse machine learning into customer case management  processes to significantly enhance customer & agent experience. ​ This Accelerator provides an overview of the art of the possible with Task Intelligence, including an applied demonstration of capabilities , as well as leading practices on getting started. For more information on Task Intelligence, see . +Jumpstart Your Task Intelligence enables customers to leverage Task Intelligence to infuse machine learning into customer case management  processes to significantly enhance customer & agent experience. ​ This Accelerator provides an overview of the art of the possible with Task Intelligence, including an applied demonstration of capabilities , as well as leading practices on getting started. For more information on Task Intelligence, see [Task Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/task-intelligence.md). ## Package Availability diff --git a/markdown/impact/accelerator-and-initiative-list/jumpstart-your-ai-control-tower.md b/markdown/impact/accelerator-and-initiative-list/jumpstart-your-ai-control-tower.md index b837fecff33..73029f1e586 100644 --- a/markdown/impact/accelerator-and-initiative-list/jumpstart-your-ai-control-tower.md +++ b/markdown/impact/accelerator-and-initiative-list/jumpstart-your-ai-control-tower.md @@ -7,7 +7,7 @@ release: australia product: Accelerator and Initiative List classification: accelerator-and-initiative-list topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact] --- diff --git a/markdown/impact/accelerator-and-initiative-list/jumpstart-your-now-mobile-for-employees.md b/markdown/impact/accelerator-and-initiative-list/jumpstart-your-now-mobile-for-employees.md index 80263ead9c3..95bb5158a9b 100644 --- a/markdown/impact/accelerator-and-initiative-list/jumpstart-your-now-mobile-for-employees.md +++ b/markdown/impact/accelerator-and-initiative-list/jumpstart-your-now-mobile-for-employees.md @@ -7,7 +7,7 @@ release: australia product: Accelerator and Initiative List classification: accelerator-and-initiative-list topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Technical Accelerators, Accelerator catalog, Accelerators and Initiatives, Using Impact, Impact] --- diff --git a/markdown/impact/accelerator-and-initiative-list/on-demand-accelerators.md b/markdown/impact/accelerator-and-initiative-list/on-demand-accelerators.md index 19bcf36100b..8bfe0ee2ebe 100644 --- a/markdown/impact/accelerator-and-initiative-list/on-demand-accelerators.md +++ b/markdown/impact/accelerator-and-initiative-list/on-demand-accelerators.md @@ -7,7 +7,7 @@ release: australia product: Accelerator and Initiative List classification: accelerator-and-initiative-list topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Request Accelerators and Initiatives, Accelerators and Initiatives, Using Impact, Impact] --- diff --git a/markdown/impact/accelerator-and-initiative-list/start-ondemand-accelerator.md b/markdown/impact/accelerator-and-initiative-list/start-ondemand-accelerator.md index f08893653a3..ad5c48823ad 100644 --- a/markdown/impact/accelerator-and-initiative-list/start-ondemand-accelerator.md +++ b/markdown/impact/accelerator-and-initiative-list/start-ondemand-accelerator.md @@ -7,7 +7,7 @@ release: australia product: Accelerator and Initiative List classification: accelerator-and-initiative-list topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Self-serve Accelerator fulfillment process, Request Accelerators and Initiatives, Accelerators and Initiatives, Using Impact, Impact] --- diff --git a/markdown/impact/accelerator-and-initiative-list/tuneup-ai-search.md b/markdown/impact/accelerator-and-initiative-list/tuneup-ai-search.md index c1ee3eec4f3..cef80ad54e9 100644 --- a/markdown/impact/accelerator-and-initiative-list/tuneup-ai-search.md +++ b/markdown/impact/accelerator-and-initiative-list/tuneup-ai-search.md @@ -20,7 +20,7 @@ This Accelerator provides guidance on fine-tuning artificial intelligent \(AI\) TuneUp Your AI Search Accelerator provides Impact customers with an assessment of AI Search performance and prescriptive guidance to optimize results and improve end-user experience. Included is an assessment of AI Search architecture and configuration, tuning AI Search, an overview of AI Search analytics, and prescriptive guidance on how to optimize performance. -See for additional information on AI Search. +See [AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/overview-ais.md) for additional information on AI Search. ## Package Availability diff --git a/markdown/impact/accelerator-and-initiative-list/tuneup-your-cmdb.md b/markdown/impact/accelerator-and-initiative-list/tuneup-your-cmdb.md index 75ecf7230d1..7f27b770626 100644 --- a/markdown/impact/accelerator-and-initiative-list/tuneup-your-cmdb.md +++ b/markdown/impact/accelerator-and-initiative-list/tuneup-your-cmdb.md @@ -18,7 +18,7 @@ The TuneUp Your Configuration Management Database \(CMDB\) Accelerator provides ## Accelerator Overview -TuneUp Your CMDB provides Impact Customers with an analysis of common CMDB problem areas through HealthScan along with recommendations on how to address those findings. It helps gain insight into CMDB health and leading practices and ultimately aims to assist you in improving the effectiveness of your instance data foundation. See for information on CMDB. +TuneUp Your CMDB provides Impact Customers with an analysis of common CMDB problem areas through HealthScan along with recommendations on how to address those findings. It helps gain insight into CMDB health and leading practices and ultimately aims to assist you in improving the effectiveness of your instance data foundation. See [Configuration Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/manage-cmdb.md) for information on CMDB. ## Package Availability diff --git a/markdown/impact/configure-scan-engine-properties.md b/markdown/impact/configure-scan-engine-properties.md index b344e251a8a..c3e7fc32604 100644 --- a/markdown/impact/configure-scan-engine-properties.md +++ b/markdown/impact/configure-scan-engine-properties.md @@ -28,15 +28,15 @@ Role required: Scan Engine admin and Impact admin 3. Select **Run Scheduled Scan** to schedule nightly, weekly, or monthly scans, and then configure the following options. -
+
Schedule option - + Description -
+
**Run** @@ -44,7 +44,7 @@ Description Daily, Weekly, or Monthly scheduled scan run times. -
+
**Day of Week** @@ -52,7 +52,7 @@ Daily, Weekly, or Monthly scheduled scan run times. The day of the week on which to run weekly scans. -
+
**Day of Month** @@ -60,7 +60,7 @@ The day of the week on which to run weekly scans. The day of the month on which to run monthly scans. -
+
**Time Zone** @@ -68,7 +68,7 @@ The day of the month on which to run monthly scans. Your time zone. -
+
**Time** @@ -81,15 +81,15 @@ Your time zone.
4. Choose what to scan and how to track the findings. -
+
Setting - + Description -
+
**Scan Non-Configuration Records** @@ -97,7 +97,7 @@ Description Includes non-configuration tables \(which do not extend `sys_metadata`\) in the scan. -
+
**Scan Read-Only Records** @@ -108,7 +108,7 @@ Includes non-configuration tables \(which do not extend `sys_metadata`\) in the - Read-only records are scanned by default. -
+
**Track Resolved Findings** @@ -116,7 +116,7 @@ Includes non-configuration tables \(which do not extend `sys_metadata`\) in the Logs any resolved findings as part of the scan and includes them in the View Resolved Findings module of the dashboard. -
+
**Scan Findings Limit** @@ -128,7 +128,7 @@ Logs any resolved findings as part of the scan and includes them in the View Res - Prevents excessive or redundant findings and optimizes scan performance. -
+
**Custom Workday** @@ -136,7 +136,7 @@ Logs any resolved findings as part of the scan and includes them in the View Res By default, technical debt is calculated as a 24-hour day, which allows you to specify a number of hours for a workday. For example, developer workdays can be set to 8 hours instead of 24.**Note:** This is used to calculate various metrics that appear in the Analytics Dashboards. -
+
**Average hourly rate of development** @@ -144,7 +144,7 @@ By default, technical debt is calculated as a 24-hour day, which allows you to s This figure calculates the cost of technical debt that displays on your dashboard by multiplying it by the estimated time to resolve each finding in the system. -
+
**Batch Record Size** @@ -158,7 +158,7 @@ This figure calculates the cost of technical debt that displays on your dashboar **Note:** This is a read-only system property that cannot be modified through the UI. -
+
**Scheduled Scan Logging Frequency** @@ -168,7 +168,7 @@ This figure calculates the cost of technical debt that displays on your dashboar - Leave blank to disable verbose logging. When set, logs scan progress after processing the specified number of records -
+
**Days of scan finding histories to keep** @@ -179,7 +179,7 @@ This figure calculates the cost of technical debt that displays on your dashboar **Note:** This controls how long historical scan data is retained, not the findings themselves.The default value is 30 days. -
+
**Include review findings in technical debt** @@ -187,7 +187,7 @@ This figure calculates the cost of technical debt that displays on your dashboar Displays findings on the dashboard where the level of the rule is equal to Review. -
+
**Enable instance specific definitions** @@ -200,7 +200,7 @@ Displays findings on the dashboard where the level of the rule is equal to Revie **Note:** Configuration option that controls whether definitions run only on specified instances. -
+
**Scan Non-Configuration Records** diff --git a/markdown/impact/create-and-publish-a-product-adoption-roadmap.md b/markdown/impact/create-and-publish-a-product-adoption-roadmap.md index 056df3bcec5..a41438f1e36 100644 --- a/markdown/impact/create-and-publish-a-product-adoption-roadmap.md +++ b/markdown/impact/create-and-publish-a-product-adoption-roadmap.md @@ -30,15 +30,15 @@ Role required: Impact admin, Platform Owner, Impact Portfolio Owner, and Impact 5. In **How do you want to start?**, complete any of the following actions. -
+
How do you want to start? - + Actions -
+
**Create from a Template** @@ -48,7 +48,7 @@ Actions 2. Select a template in **Choose a template**. -
+
**Create a roadmap manually** diff --git a/markdown/impact/create-scan-engine-definition-suites.md b/markdown/impact/create-scan-engine-definition-suites.md index a86c6d7cc91..c11989494bc 100644 --- a/markdown/impact/create-scan-engine-definition-suites.md +++ b/markdown/impact/create-scan-engine-definition-suites.md @@ -27,7 +27,7 @@ Role required: Scan Engine admin \(`sn_se.scan_engine_admin_role` role\) 4. Fill in the fields as needed. -
+
**Number** @@ -35,7 +35,7 @@ Role required: Scan Engine admin \(`sn_se.scan_engine_admin_role` role\) The unique identifier of the definition suite. This number is generated automatically. -
+
**Active** @@ -43,7 +43,7 @@ The unique identifier of the definition suite. This number is generated automati Makes the definition suite active and useable. -
+
**Short Description** @@ -51,7 +51,7 @@ Makes the definition suite active and useable. Brief description of the definition suite. -
+
**Description** diff --git a/markdown/impact/create-scan-engine-definitions.md b/markdown/impact/create-scan-engine-definitions.md index 80d3365ff75..142e94a06f9 100644 --- a/markdown/impact/create-scan-engine-definitions.md +++ b/markdown/impact/create-scan-engine-definitions.md @@ -28,15 +28,15 @@ Role required: Scan Engine Admin \(`sn_se.scan_engine_admin`\). 3. Fill in the following fields as needed. -
+
Field/Selection - + Description -
+
**Number** @@ -44,7 +44,7 @@ Description The unique identifier of the definition. This number is generated automatically.**Note:** Your unique company code will be prefixed to the definition number. You can find your company code by navigating to the `sys_properties` table, then searching for `glide.appcreator.company.code` property. -
+
**Active** @@ -52,7 +52,7 @@ The unique identifier of the definition. This number is generated automatically. Select to have the Scan Engine evaluate records to see if there are any findings during a scan. -
+
**Level of Finding** @@ -64,7 +64,7 @@ Select the severity level of the finding for the definition that displays when r - **Review**: Calls out less serious items for review. This does not contribute to technical debt. See [Understand scan results and findings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/impact/understand-scan-engine-results-findings.md) for additional information. -
+
**Category** @@ -77,7 +77,7 @@ The category of the definition: - **Upgradeability**: Assesses the ease of enh - **User Experience**: Evaluates the quality of user interactions with applications, considering ease of use, efficiency, design, responsiveness, accessibility, and its emotional and functional impact. See [Scan Engine definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/impact/scan-engine-definitions.md) for details. -
+
**Short Description \(Mandatory\)** @@ -85,7 +85,7 @@ See [Scan Engine definitions](https://raw.githubusercontent.com/ServiceNow/Servi A short description of the definition. -
+
**Reason For Definition** @@ -93,7 +93,7 @@ A short description of the definition. The purpose the definition was created. -
+
**Supporting Documentation** @@ -104,15 +104,15 @@ A link to documentation that further explains the finding definition. The link d
4. On the **Configuration** tab, adjust the values of the following fields to configure how the definition operates and identifies findings within the instance. -
+
Field/Setting - + Description -
+
**Evaluate Definition For** @@ -122,7 +122,7 @@ Dictates the scope of records that are scanned in real-time:- **All Matching R - **New Records Only**: Scans only new, applicable records in real-time. -
+
**SN Instance To Run On** @@ -133,7 +133,7 @@ Sets the SN instance that the definition will apply to.- Run on all non-produc - Run on production instances only **Note:** **Run on Specified Instances** activates the **Specific SN Instances to Run On** field. -
+
**Specific SN Instances to Run On** @@ -145,7 +145,7 @@ Sets the SN instance that the definition will apply to.- Run on all non-produc - The My SN Instances table must contain at least one instance. **Note:** Only instances defined in the My SN Instances table can be selected here. -
+
**Type of Rule \(Mandatory\)** @@ -159,7 +159,7 @@ Sets the definition’s rule type:- Fails if script includes text - Custom -
+
**Scan Finding Limit** @@ -170,7 +170,7 @@ Sets the definition’s rule type:- Fails if script includes text - Prevents excessive or redundant findings and optimizes scan performance. -
+
**Propose Fix** @@ -180,7 +180,7 @@ Sets the definition’s rule type:- Fails if script includes text - When selected, the **Proposed Fix Script** field displays. **Note:** This functionality is available in either the Impact Total package or the Platform Health add-on. See for entitlement information. -
+
**Propose Fix Script** @@ -190,7 +190,7 @@ Sets the definition’s rule type:- Fails if script includes text - This field is only visible if **Propose Fix** is enabled. -
+
**Search Type \(Mandatory\)** @@ -206,7 +206,7 @@ Sets the definition’s rule type:- Fails if script includes text - Fail if XML excludes text -
+
**Custom Rule Variable** @@ -216,7 +216,7 @@ Sets the definition’s rule type:- Fails if script includes text - This field is only visible if **Type of Rule** is set to **Custom**. -
+
**Parameter 1 Value** @@ -224,7 +224,7 @@ Sets the definition’s rule type:- Fails if script includes text Set a default value here if you want to allow users to be able to change the value of a parameter without modifying a custom script.**Note:** This field is only visible if **Custom Rule** is **Enabled**. -
+
**Parameter 1 Description** @@ -232,7 +232,7 @@ Set a default value here if you want to allow users to be able to change the val A description of what the Parameter 1 Value is used for.**Note:** This field is only visible if **Type of Rule** is set to **Custom**. -
+
**Delta Scans Not Applicable** @@ -240,7 +240,7 @@ A description of what the Parameter 1 Value is used for.**Note:** This field is This definition will always scan as a full scan, not a delta scan, for all scan types. This means it will scan all records for findings, not just records updated since the previous scan. -
+
**Return One Finding For The Entire Table** @@ -250,7 +250,7 @@ This definition will always scan as a full scan, not a delta scan, for all scan - When possible, the scanned table and scanned record are populated in the finding. If this isn’t possible, the scanned record value will be empty. **Note:** If enabled, this definition will not scan in real-time. -
+
**Search Pattern** @@ -264,7 +264,7 @@ Lets users enter a regular expression to search for findings in Scripts and XML - Fail if XML excludes text In addition, **Search Type** must be set to **Regex**. -
+
**Search Function** @@ -278,7 +278,7 @@ Lets users enter a custom function to search for findings in Scripts and XML typ - Fail if XML excludes text. In addition, **Search Type** must be set to **Custom**. -
+
**Search Text** @@ -292,7 +292,7 @@ Enables a field for users to search for text in scripts and XML fields. Enter on - Fail if XML excludes text In addition, **Search Type** must be set to **Text \(comma separated\)**. -
+
**Custom Function \(Mandatory\)** @@ -305,7 +305,7 @@ In addition, **Search Type** must be set to **Text \(comma separated\)**.
5. On the **Impact** tab, adjust the values in the following fields as desired to configure the impact level for findings relating to this definition. -
+
**Impact to Instance \(Mandatory\)** @@ -315,7 +315,7 @@ In addition, **Search Type** must be set to **Text \(comma separated\)**. - Impacts can be set from 1-10, where 1 is the lowest impact and 10 is the highest. -
+
**Business Impact** @@ -326,7 +326,7 @@ A description of how a finding for the definition would affect the instance in a
6. On the **Resolution** tab, adjust the values in the following fields to change how to resolve findings relating to this definition, as well as the estimated time it will take to do so. -
+
**Estimated Time to Resolve Issue** @@ -334,7 +334,7 @@ A description of how a finding for the definition would affect the instance in a The estimated time for a single developer to resolve the definition finding in days, hours, minutes, and seconds. -
+
**Steps To Resolve** diff --git a/markdown/impact/dc-install-plugins.md b/markdown/impact/dc-install-plugins.md index ad983c93761..f030eb13e46 100644 --- a/markdown/impact/dc-install-plugins.md +++ b/markdown/impact/dc-install-plugins.md @@ -31,15 +31,15 @@ Role required: admin The following dependent plugins must be installed to support the functionality of Data Collection apps: -
+
Data Collection Content Pack - + Dependent plugins -
+
**IT Operations Management \(ITOM\)** @@ -47,7 +47,7 @@ Dependent plugins Event Management Core \(sn\_em\_ai\) -
+
**HR Service Delivery \(HRSD\) @@ -57,7 +57,7 @@ Event Management Core \(sn\_em\_ai\) Human Resources Scoped App: Core \(com.sn\_hr\_core\) -
+
**Strategic Portfolio Management \(SPM\) @@ -69,7 +69,7 @@ Human Resources Scoped App: Core \(com.sn\_hr\_core\) - Goal Framework \(sn\_gf\) -
+
**Application Portfolio Management \(APM\)** @@ -77,7 +77,7 @@ Human Resources Scoped App: Core \(com.sn\_hr\_core\) Enterprise Architecture \(com.snc.apm\) -
+
**App Engine** @@ -85,7 +85,7 @@ Enterprise Architecture \(com.snc.apm\) App Engine Studio \(sn\_app\_eng\_studio\) -
+
**Customer Service \(CSM\)** @@ -93,7 +93,7 @@ App Engine Studio \(sn\_app\_eng\_studio\) Customer Service Management\(com.sn\_customerservice\) -
+
**Security Operations \(SecOps\) @@ -107,7 +107,7 @@ Customer Service Management\(com.sn\_customerservice\) - Vulnerability Response \(sn\_vul\) -
+
**Hardware Asset Management \(HAM\)** @@ -115,7 +115,7 @@ Customer Service Management\(com.sn\_customerservice\) Hardware Asset Management \(sn\_hamp\) -
+
**Software Asset Management \(SAM\) @@ -127,7 +127,7 @@ Hardware Asset Management \(sn\_hamp\) - SaaS License Management plugin \(com.sn\_sam\_saas\_int\) -
+
**Integrated Risk Management \(IRM\) diff --git a/markdown/impact/getting_started_with_impact_concept.md b/markdown/impact/getting_started_with_impact_concept.md index 7790fec9833..e69cd0a5099 100644 --- a/markdown/impact/getting_started_with_impact_concept.md +++ b/markdown/impact/getting_started_with_impact_concept.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/impact/getting\_started\_with\_impact\_concept.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Exploring Impact, Impact] --- diff --git a/markdown/impact/guided-setup-impact-in-app.md b/markdown/impact/guided-setup-impact-in-app.md index cdeb51ff3e4..0a4d026a86e 100644 --- a/markdown/impact/guided-setup-impact-in-app.md +++ b/markdown/impact/guided-setup-impact-in-app.md @@ -26,7 +26,7 @@ Role required: impact app admin, admin 1. Navigate to **All** > **Impact** > **Guided Setup**. - The Impact Guided Setup overview page displays with additional information about the setup process and Pre-checklist information. For general information, see . + The Impact Guided Setup overview page displays with additional information about the setup process and Pre-checklist information. For general information, see [Guided Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/guided-setup.md). 2. Select **Get Started**. diff --git a/markdown/impact/healthscan-definitions-may-store.md b/markdown/impact/healthscan-definitions-may-store.md index 7f1a49311c8..5ab11e0ef4d 100644 --- a/markdown/impact/healthscan-definitions-may-store.md +++ b/markdown/impact/healthscan-definitions-may-store.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/impact/healthscan-definitions-may-store.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [HealthScan definitions, HealthScan tech KPIs, HealthScan, Impact Delivery Instance reference, Impact reference, Impact] --- diff --git a/markdown/impact/impact-conversations_store.md b/markdown/impact/impact-conversations_store.md index c52d8d3da1d..e6a354f0952 100644 --- a/markdown/impact/impact-conversations_store.md +++ b/markdown/impact/impact-conversations_store.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/impact/impact-conversations\_store.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Using Impact, Impact] --- diff --git a/markdown/impact/impact-product-adoption-roadmap/create-product-adoption-roadmap.md b/markdown/impact/impact-product-adoption-roadmap/create-product-adoption-roadmap.md index b1803414555..0246e4f6ab4 100644 --- a/markdown/impact/impact-product-adoption-roadmap/create-product-adoption-roadmap.md +++ b/markdown/impact/impact-product-adoption-roadmap/create-product-adoption-roadmap.md @@ -37,15 +37,15 @@ Role required: Impact admin, Platform Owner, Impact Portfolio Owner, and Impact 5. In the **How do you want to start?** section, indicate whether you want to create the roadmap from a template or manually. -
+
How do you want to start? - + Actions -
+
**Create from a Template** @@ -56,7 +56,7 @@ Actions **Note:** You can access product adoption roadmap templates with pre-defined sequence of capabilities for ITSM, ITOM, Security Operations, Customer Service Management, Risk and Field Service Management. -
+
**Create a roadmap manually** diff --git a/markdown/impact/initiate-the-connection-impact-delivery-instance.md b/markdown/impact/initiate-the-connection-impact-delivery-instance.md index 26f2c2e7919..ee28b95f290 100644 --- a/markdown/impact/initiate-the-connection-impact-delivery-instance.md +++ b/markdown/impact/initiate-the-connection-impact-delivery-instance.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/impact/initiate-the-connection-impact-delivery-instance.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Use manual registration to configure the Impact Store Application, Impact reference, Impact] --- diff --git a/markdown/impact/scan-engine-definitions-manageability.md b/markdown/impact/scan-engine-definitions-manageability.md index 55d674eabc4..47a156ee793 100644 --- a/markdown/impact/scan-engine-definitions-manageability.md +++ b/markdown/impact/scan-engine-definitions-manageability.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/impact/scan-engine-definitions-manageability.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 26 breadcrumb: [Scan Engine definitions, Diagnose technical debt, Platform Health, Using Impact, Impact] --- diff --git a/markdown/impact/scan-engine-definitions-performance.md b/markdown/impact/scan-engine-definitions-performance.md index 22eb7bf2c63..83de42da902 100644 --- a/markdown/impact/scan-engine-definitions-performance.md +++ b/markdown/impact/scan-engine-definitions-performance.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/impact/scan-engine-definitions-performance.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 17 breadcrumb: [Scan Engine definitions, Diagnose technical debt, Platform Health, Using Impact, Impact] --- diff --git a/markdown/impact/scan-engine-definitions-security.md b/markdown/impact/scan-engine-definitions-security.md index b14b3ad4cef..b57ef26cd71 100644 --- a/markdown/impact/scan-engine-definitions-security.md +++ b/markdown/impact/scan-engine-definitions-security.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/impact/scan-engine-definitions-security.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 38 breadcrumb: [Scan Engine definitions, Diagnose technical debt, Platform Health, Using Impact, Impact] --- diff --git a/markdown/impact/scan-engine-definitions-upgradeability.md b/markdown/impact/scan-engine-definitions-upgradeability.md index 8fe0a446038..74ac6822e0d 100644 --- a/markdown/impact/scan-engine-definitions-upgradeability.md +++ b/markdown/impact/scan-engine-definitions-upgradeability.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/impact/scan-engine-definitions-upgradeability.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Scan Engine definitions, Diagnose technical debt, Platform Health, Using Impact, Impact] --- diff --git a/markdown/impact/scan-engine-definitions-user-experience.md b/markdown/impact/scan-engine-definitions-user-experience.md index ff04ec1e15a..e984c424a3d 100644 --- a/markdown/impact/scan-engine-definitions-user-experience.md +++ b/markdown/impact/scan-engine-definitions-user-experience.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/impact/scan-engine-definitions-user-experience.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Scan Engine definitions, Diagnose technical debt, Platform Health, Using Impact, Impact] --- diff --git a/markdown/impact/start-conversation-store.md b/markdown/impact/start-conversation-store.md index d743174d360..e8b2afb23c0 100644 --- a/markdown/impact/start-conversation-store.md +++ b/markdown/impact/start-conversation-store.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/impact/start-conversation-store.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Impact Conversations, Using Impact, Impact] --- diff --git a/markdown/impact/understanding-scan-blocking-override-behavior.md b/markdown/impact/understanding-scan-blocking-override-behavior.md index 550923f45bc..896aa0fe9a2 100644 --- a/markdown/impact/understanding-scan-blocking-override-behavior.md +++ b/markdown/impact/understanding-scan-blocking-override-behavior.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/impact/understanding-scan-blocking-override-behavior.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Run your first scan, Run Impact Guided Setup, Configuring Impact, Impact] --- diff --git a/markdown/impact/use-remediation-agent.md b/markdown/impact/use-remediation-agent.md index 56fd23c7c2d..4f1e4387208 100644 --- a/markdown/impact/use-remediation-agent.md +++ b/markdown/impact/use-remediation-agent.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/impact/use-remediation-agent.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Prevent technical debt with real-time code fixes, Prevent and resolve technical debt, Platform Health, Using Impact, Impact] --- diff --git a/markdown/impact/value-library/gen-ai-based-outcome-summarizatio.md b/markdown/impact/value-library/gen-ai-based-outcome-summarizatio.md index 7cf1f197536..ec4c1e3dedd 100644 --- a/markdown/impact/value-library/gen-ai-based-outcome-summarizatio.md +++ b/markdown/impact/value-library/gen-ai-based-outcome-summarizatio.md @@ -28,15 +28,15 @@ Role required: Impact App Admin, Impact Platform Owner, Impact Portfolio Owner 2. Select one of the following to open the desired outcomes page. -
+
Option - + Action -
+
**Outcomes Insights** @@ -47,7 +47,7 @@ Action 3. In the Quick links section, select the **Outcome details page** link. -
+
**Objectives and Outcomes** diff --git a/markdown/impact/verify-impact-data-connection.md b/markdown/impact/verify-impact-data-connection.md index de8a656511a..bb926aea398 100644 --- a/markdown/impact/verify-impact-data-connection.md +++ b/markdown/impact/verify-impact-data-connection.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/impact/verify-impact-data-connection.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Run Impact Guided Setup, Configuring Impact, Impact] --- diff --git a/markdown/impact/view-modify-scan-engine-properties.md b/markdown/impact/view-modify-scan-engine-properties.md index c0100a044f3..86e1697a60a 100644 --- a/markdown/impact/view-modify-scan-engine-properties.md +++ b/markdown/impact/view-modify-scan-engine-properties.md @@ -46,7 +46,7 @@ While only Scan Engine admins can modify definitions, any user with the Scan Eng Related lists appear at the bottom of the definition screen. -
+
**Applicable Tables** @@ -67,7 +67,7 @@ See [Restricted Caller Access](https://www.servicenow.com/docs/access?context=re - **Conditions**: Defines the conditions that table records must meet in order to be scanned. -
+
**Findings For This Definition** @@ -75,7 +75,7 @@ See [Restricted Caller Access](https://www.servicenow.com/docs/access?context=re Displays any findings, as established by the definition, found during on-demand or scheduled scans. -
+
**Resolved Finding Histories** @@ -83,7 +83,7 @@ Displays any findings, as established by the definition, found during on-demand Shows findings that were resolved for this definition. -
+
**Scan Engine Suites** diff --git a/markdown/impact/viewing-scan-results-scan-engine.md b/markdown/impact/viewing-scan-results-scan-engine.md index 3ad45c343c9..aa8e16cdf19 100644 --- a/markdown/impact/viewing-scan-results-scan-engine.md +++ b/markdown/impact/viewing-scan-results-scan-engine.md @@ -30,7 +30,7 @@ You can view scans in real-time as they run or after they're completed.  The following information about the scan displays. -
+
**Scan number** @@ -38,7 +38,7 @@ You can view scans in real-time as they run or after they're completed.  ID number assigned to the scan -
+
**Type of scan ** @@ -46,7 +46,7 @@ ID number assigned to the scan Type of scan being run -
+
**Status** @@ -54,7 +54,7 @@ Type of scan being run Status of the scan \(In progress,Error, Canceled, Completed\)  -
+
**Scan duration** @@ -62,7 +62,7 @@ Status of the scan \(In progress,Error, Canceled, Completed\)  How long the scan has been running -
+
**Estimated time remaining** @@ -70,7 +70,7 @@ How long the scan has been running How much time is left until the scan is completed -
+
**Percent complete** @@ -87,7 +87,7 @@ Percentage of how close the scan is to completing 4. Complete 3. On the **Actions** menu, select any of the following as needed. -
+
**View Summary Scan Record ** @@ -95,7 +95,7 @@ Percentage of how close the scan is to completing Open the summary results for the scan. -
+
**Cancel this scan** @@ -103,7 +103,7 @@ Open the summary results for the scan. Cancel the scan before it completes. -
+
**Reload page** @@ -114,7 +114,7 @@ Refresh the page.
The following tabs display scan information. -
+
**Batch** @@ -125,7 +125,7 @@ Refresh the page. - To skip a batch, select the option next to the batch to skip. -
+
**Status history** @@ -133,7 +133,7 @@ Refresh the page. Status messages that displayed during the scan.  -
+
**Message** diff --git a/markdown/impact/work-with-scan-engine-findings.md b/markdown/impact/work-with-scan-engine-findings.md index 049913a45ae..7c3368ac695 100644 --- a/markdown/impact/work-with-scan-engine-findings.md +++ b/markdown/impact/work-with-scan-engine-findings.md @@ -36,15 +36,15 @@ Role required: Scan Engine Admin \(sn\_se.scan\_engine\_admin\). The following fields appear on the **Resolution** tab. -
+
Field - + Description -
+
**Estimated Time to Resolve Issue** @@ -52,7 +52,7 @@ Description Time it will take to resolve the finding -
+
**Impact to Instance** @@ -62,7 +62,7 @@ Time it will take to resolve the finding - Ranges from 1 \(minimal\) to 10 \(critical\), as defined in the scan definition. This value helps prioritize findings by business impact. Higher values indicate findings that should be addressed first. -
+
**Steps to Resolve** @@ -70,7 +70,7 @@ Time it will take to resolve the finding Suggested method for resolving the finding -
+
**Supporting documentation** diff --git a/markdown/impact/working-policies-scan-engine.md b/markdown/impact/working-policies-scan-engine.md index fbbeacdacc3..ca7986754de 100644 --- a/markdown/impact/working-policies-scan-engine.md +++ b/markdown/impact/working-policies-scan-engine.md @@ -35,7 +35,7 @@ You can choose to create policies that label these definition findings as: 4. Set the following fields to configure the policy. -
+
**Number** @@ -43,7 +43,7 @@ You can choose to create policies that label these definition findings as: Auto-generated ID for the policy. -
+
**Active** @@ -51,7 +51,7 @@ Auto-generated ID for the policy. Enable the policy to display in the **Finding Policies** page \(**ALL > Impact > Platform Health > Finding Policies**\). -
+
**Status** @@ -62,7 +62,7 @@ Select one of the following: - None - Prioritize **Note:** **None** means the policy is defined but not currently affecting findings. Use **Acceptable as is** to exclude findings from metrics, or **Prioritize** to highlight them in dashboards. Inactive policies do not process at all. -
+
**Order** @@ -70,7 +70,7 @@ Select one of the following: - None Policies are evaluated in order \(lowest to highest\). The first policy that matches a finding is applied; subsequent policies are not evaluated for that finding. Lower order values have higher priority. -
+
**Reason for policy** diff --git a/markdown/impact/working-with-conversations.md b/markdown/impact/working-with-conversations.md index c1e62d0833f..6572d6eba39 100644 --- a/markdown/impact/working-with-conversations.md +++ b/markdown/impact/working-with-conversations.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/impact/working-with-conversations.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Impact Conversations, Using Impact, Impact] --- diff --git a/markdown/industrial-connected-workforce/archive-rules-icw.md b/markdown/industrial-connected-workforce/archive-rules-icw.md index 70a518bcda8..06b4ed7984b 100644 --- a/markdown/industrial-connected-workforce/archive-rules-icw.md +++ b/markdown/industrial-connected-workforce/archive-rules-icw.md @@ -32,7 +32,7 @@ The ICW includes the following predefined rules: These archiving rules support data hygiene and system usability by making sure that outdated records don’t interfere with active workflows. -For more information on archive rules, see . +For more information on archive rules, see [Create an archive rule in Core UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAnArchiveRule.md). **Parent Topic:**[Configuring ICW Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/industrial-connected-workforce/configuring-icw-core.md) diff --git a/markdown/industrial-connected-workforce/configure-ai-enhanced-ra-icw.md b/markdown/industrial-connected-workforce/configure-ai-enhanced-ra-icw.md index 9945149cc33..072ffdcf401 100644 --- a/markdown/industrial-connected-workforce/configure-ai-enhanced-ra-icw.md +++ b/markdown/industrial-connected-workforce/configure-ai-enhanced-ra-icw.md @@ -17,11 +17,11 @@ Configure AI Enhanced recommended actions for ICW to contextualize external sour ## Configuration overview -1. +1. [Create a Microsoft SharePoint Online external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/create-ext-cont-connector-mspo.md) Create a Microsoft SharePoint Online external content connector to use as the external source. -2. +2. [Configure crawl settings for a Microsoft SharePoint Online external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/configure-crawl-settings-spo-ext-cont-connector.md) Configure the crawl settings to specify the sites you want your Microsoft SharePoint Online external content connector to crawl. diff --git a/markdown/industrial-connected-workforce/digital-factory-workspace/ai-search-digital-factory-workspace.md b/markdown/industrial-connected-workforce/digital-factory-workspace/ai-search-digital-factory-workspace.md index a4101798147..934df258dae 100644 --- a/markdown/industrial-connected-workforce/digital-factory-workspace/ai-search-digital-factory-workspace.md +++ b/markdown/industrial-connected-workforce/digital-factory-workspace/ai-search-digital-factory-workspace.md @@ -49,7 +49,7 @@ For knowledge articles, two additional options are available: Synonym matching is predefined. You can also configure custom keywords, synonyms, and related words for better accuracy. -For more information about the AI Search capability, see . The following image shows an example of AI Search results for a query run in the Digital Factory Workspace. +For more information about the AI Search capability, see [Searching in AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/use-ais.md). The following image shows an example of AI Search results for a query run in the Digital Factory Workspace. **Parent Topic:**[Exploring Digital Factory Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/industrial-connected-workforce/digital-factory-workspace/exploring-digital-factory-workspace.md) diff --git a/markdown/industrial-connected-workforce/digital-factory-workspace/archive-rules-industrial-guided-tasks.md b/markdown/industrial-connected-workforce/digital-factory-workspace/archive-rules-industrial-guided-tasks.md index 41716a86645..2ce3c96924a 100644 --- a/markdown/industrial-connected-workforce/digital-factory-workspace/archive-rules-industrial-guided-tasks.md +++ b/markdown/industrial-connected-workforce/digital-factory-workspace/archive-rules-industrial-guided-tasks.md @@ -22,7 +22,7 @@ By default, the archiving rule is active in the ICW. You can manage the rule by The archiving rules support data hygiene and system usability by making sure that outdated records don’t interfere with active workflows. -For more information on archive rules, see . +For more information on archive rules, see [Create an archive rule in Core UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAnArchiveRule.md). **Parent Topic:**[Configuring Industrial Guided Tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/industrial-connected-workforce/digital-factory-workspace/configuring-industrial-guided-tasks.md) diff --git a/markdown/industrial-connected-workforce/digital-factory-workspace/configure-recommended-actions-icw.md b/markdown/industrial-connected-workforce/digital-factory-workspace/configure-recommended-actions-icw.md index c2bdd961c40..8fc058af819 100644 --- a/markdown/industrial-connected-workforce/digital-factory-workspace/configure-recommended-actions-icw.md +++ b/markdown/industrial-connected-workforce/digital-factory-workspace/configure-recommended-actions-icw.md @@ -26,15 +26,15 @@ Role required: sn\_nb\_action.next\_best\_action\_author or sn\_icw.application\ 2. Configure Recommended Actions for the Industrial Connected Workforce for either tasks, standard tasks, or rules for recommended actions. -
+
What to configure - + Description -
+
**Task \(deviation and root cause analysis\)** @@ -42,7 +42,7 @@ Description From the list of contexts, select Industrial tasks context and make changes as needed. -
+
**Standard task** @@ -50,7 +50,7 @@ From the list of contexts, select Industrial tasks context and make changes as n From the list of contexts, select the Industrial standard task context and make changes as needed. -
+
**Rule for recommended actions** diff --git a/markdown/industrial-connected-workforce/digital-factory-workspace/configure-scoring-automation-igt.md b/markdown/industrial-connected-workforce/digital-factory-workspace/configure-scoring-automation-igt.md index 3862384ee1a..c93a0072c24 100644 --- a/markdown/industrial-connected-workforce/digital-factory-workspace/configure-scoring-automation-igt.md +++ b/markdown/industrial-connected-workforce/digital-factory-workspace/configure-scoring-automation-igt.md @@ -34,11 +34,11 @@ Role required: sn\_icw\_igt.standard\_author 1. Configure automation of guided tasks by selecting the **Automations** tab. - The availability of the Automation feature is dependent on the installation of Automation plugins described in [Smart Assessment Engine automation plugin dependencies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/industrial-connected-workforce/digital-factory-workspace/sae-automation-plugin-dependencies.md). For the detailed information about configuring automations in Smart Assessment Engine, see . + The availability of the Automation feature is dependent on the installation of Automation plugins described in [Smart Assessment Engine automation plugin dependencies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/industrial-connected-workforce/digital-factory-workspace/sae-automation-plugin-dependencies.md). For the detailed information about configuring automations in Smart Assessment Engine, see [Configure post-assessment actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/configure-post-assessment-actions.md). 2. Configure scoring for guided tasks by selecting the **Scoring** tab. - For detailed information about configuring Scoring in Smart Assessment Engine, see . + For detailed information about configuring Scoring in Smart Assessment Engine, see [Configure scoring for an assessment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/configure-scoring-for-assessments.md). 3. Enable normalized scoring for the standard. @@ -56,5 +56,7 @@ Role required: sn\_icw\_igt.standard\_author **Related topics** -[bundle-grc.scoring-in-assessments] +[Scoring assessments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/scoring-in-assessments.md) + +[Post-assessment automations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/impact-automation.md) diff --git a/markdown/industrial-connected-workforce/digital-factory-workspace/create-assessment-template-category-icw.md b/markdown/industrial-connected-workforce/digital-factory-workspace/create-assessment-template-category-icw.md index d81f8121f54..2e6cec2b1ce 100644 --- a/markdown/industrial-connected-workforce/digital-factory-workspace/create-assessment-template-category-icw.md +++ b/markdown/industrial-connected-workforce/digital-factory-workspace/create-assessment-template-category-icw.md @@ -28,7 +28,7 @@ Role required: sn\_icw.admin 3. On the Assessment template category form, fill in the fields. - For a description of the field values, see . The Category role must be sn\_icw\_igt.user or any role that contains this role, such as sn\_icw\_igt.expert, sn\_icw\_igt.author, or any other role that you create. + For a description of the field values, see [Create an assessment template category](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/sae-asmnt-template-category-create.md). The Category role must be sn\_icw\_igt.user or any role that contains this role, such as sn\_icw\_igt.expert, sn\_icw\_igt.author, or any other role that you create.
diff --git a/markdown/industrial-connected-workforce/digital-factory-workspace/create-assessment-template-icw.md b/markdown/industrial-connected-workforce/digital-factory-workspace/create-assessment-template-icw.md index 083e8f9b89c..11eca083360 100644 --- a/markdown/industrial-connected-workforce/digital-factory-workspace/create-assessment-template-icw.md +++ b/markdown/industrial-connected-workforce/digital-factory-workspace/create-assessment-template-icw.md @@ -28,7 +28,7 @@ Role required: sn\_icw\_igt.standard author 3. One the Assessment template form, fill in the fields. - For a description of the field values, see . The Purpose field lets you select from the list of assessment template categories. + For a description of the field values, see [Create assessment template form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-assessment-template-form.md). The Purpose field lets you select from the list of assessment template categories. **Note:** @@ -44,7 +44,7 @@ Role required: sn\_icw\_igt.standard author 5. In the **Questions** tab, fill in the template. - For a description of the field values, see . + For a description of the field values, see [Add instructions and questions to an assessment template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/sae-asmnt-template-populate.md). **Note:** The following controls are to be kept as is: diff --git a/markdown/industrial-connected-workforce/digital-factory-workspace/create-events-based-on-schedules.md b/markdown/industrial-connected-workforce/digital-factory-workspace/create-events-based-on-schedules.md index dcac2b8d4aa..cc2a3edbad1 100644 --- a/markdown/industrial-connected-workforce/digital-factory-workspace/create-events-based-on-schedules.md +++ b/markdown/industrial-connected-workforce/digital-factory-workspace/create-events-based-on-schedules.md @@ -18,7 +18,7 @@ Create a plan for the scheduled creation of standard tasks. ## Before you begin -To create a template schedule, you must define a schedule first. For more information about defining schedules, see . To create a custom template that is based on shifts, refer to [Define a shift](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/industrial-connected-workforce/digital-factory-workspace/define-shifts.md) to configure shifts. +To create a template schedule, you must define a schedule first. For more information about defining schedules, see [Define a schedule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_DefineASchedule.md). To create a custom template that is based on shifts, refer to [Define a shift](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/industrial-connected-workforce/digital-factory-workspace/define-shifts.md) to configure shifts. Role required: sn\_icw\_std.standard\_author diff --git a/markdown/industrial-connected-workforce/digital-factory-workspace/define-production-day.md b/markdown/industrial-connected-workforce/digital-factory-workspace/define-production-day.md index 84731f7eeee..f7677b3e111 100644 --- a/markdown/industrial-connected-workforce/digital-factory-workspace/define-production-day.md +++ b/markdown/industrial-connected-workforce/digital-factory-workspace/define-production-day.md @@ -28,7 +28,7 @@ Role required: sn\_icw.application\_admin or sn\_icw.admin 3. On the Schedule Entry form, fill in the fields. - - For the detailed description of schedule entry fields, see . + - For the detailed description of schedule entry fields, see [Schedule entry fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_ScheduleEntryFields.md). - Set the end time to one second less than a full hour to avoid overlap. - The expected value for **Repeats** is **Daily**. 4. Select **Submit**. diff --git a/markdown/industrial-connected-workforce/digital-factory-workspace/define-shifts.md b/markdown/industrial-connected-workforce/digital-factory-workspace/define-shifts.md index dcc60f15a6b..c817578457e 100644 --- a/markdown/industrial-connected-workforce/digital-factory-workspace/define-shifts.md +++ b/markdown/industrial-connected-workforce/digital-factory-workspace/define-shifts.md @@ -22,7 +22,7 @@ Role required: sn\_icw.application\_admin or sn\_icw.admin ## About this task -Schedule records are saved in the Schedule \[cmn\_schedule\] table. Schedule entries are saved in the Schedule Entry \[cmn\_schedule\_span\] table. For more information about scheduling, see . +Schedule records are saved in the Schedule \[cmn\_schedule\] table. Schedule entries are saved in the Schedule Entry \[cmn\_schedule\_span\] table. For more information about scheduling, see [Define a schedule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_DefineASchedule.md). ## Procedure diff --git a/markdown/industrial-connected-workforce/digital-factory-workspace/publish-industrial-guided-task-standard.md b/markdown/industrial-connected-workforce/digital-factory-workspace/publish-industrial-guided-task-standard.md index e28b779fd11..301f015dbce 100644 --- a/markdown/industrial-connected-workforce/digital-factory-workspace/publish-industrial-guided-task-standard.md +++ b/markdown/industrial-connected-workforce/digital-factory-workspace/publish-industrial-guided-task-standard.md @@ -40,7 +40,7 @@ Role required: sn\_icw\_igt.standard\_author 7. Create an assessment template for your standard. - The Industrial Guided Tasks uses the Smart Assessment Engine for designing the templates for standards. To learn how to create an assessment template, see . + The Industrial Guided Tasks uses the Smart Assessment Engine for designing the templates for standards. To learn how to create an assessment template, see [Add instructions and questions to an assessment template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/sae-asmnt-template-populate.md). The following authoring rules are in place. diff --git a/markdown/industrial-connected-workforce/digital-factory-workspace/sae-automation-plugin-dependencies.md b/markdown/industrial-connected-workforce/digital-factory-workspace/sae-automation-plugin-dependencies.md index 5fa83c2e047..887ec68856d 100644 --- a/markdown/industrial-connected-workforce/digital-factory-workspace/sae-automation-plugin-dependencies.md +++ b/markdown/industrial-connected-workforce/digital-factory-workspace/sae-automation-plugin-dependencies.md @@ -46,7 +46,7 @@ Post Assessment Actions for Smart Assessments \(com.sn\_smart\_imp\_auto\) -This plugin bundles the back-end logic.**Note:** For the detailed instructions on installing the required SAE plugins, see . +This plugin bundles the back-end logic.**Note:** For the detailed instructions on installing the required SAE plugins, see [Configuring Smart Assessment Engine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/smart-assessment-engine-cf-config.md).
**Parent Topic:**[Configuring Industrial Guided Tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/industrial-connected-workforce/digital-factory-workspace/configuring-industrial-guided-tasks.md) diff --git a/markdown/industrial-connected-workforce/digital-factory-workspace/skill-based-task-management.md b/markdown/industrial-connected-workforce/digital-factory-workspace/skill-based-task-management.md index 50518ddb942..bf4a0618288 100644 --- a/markdown/industrial-connected-workforce/digital-factory-workspace/skill-based-task-management.md +++ b/markdown/industrial-connected-workforce/digital-factory-workspace/skill-based-task-management.md @@ -39,7 +39,7 @@ Add required skills to each standard. This step creates a clear set of qualifica ## Activate Skills Management plugin -This capability depends on having the Skills Management plugin \[com.snc.skills\_management\] enabled. To learn more about it, see . +This capability depends on having the Skills Management plugin \[com.snc.skills\_management\] enabled. To learn more about it, see [Exploring Skills Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/exploring-skills-management.md). **Parent Topic:**[Using Industrial Standards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/industrial-connected-workforce/digital-factory-workspace/using-industrial-standards.md) diff --git a/markdown/industrial-connected-workforce/exploring-ai-enhanced-ra-icw.md b/markdown/industrial-connected-workforce/exploring-ai-enhanced-ra-icw.md index dce0955cceb..738b157b2a8 100644 --- a/markdown/industrial-connected-workforce/exploring-ai-enhanced-ra-icw.md +++ b/markdown/industrial-connected-workforce/exploring-ai-enhanced-ra-icw.md @@ -19,7 +19,7 @@ The AI Enhanced recommended actions for Industrial Connected Workforce feature a AI Enhanced recommended actions for ICW leverages the external content connector to collect data from an external source. This feature currently supports using Microsoft SharePoint Online as the external source. -**Note:** The external content connector is part of the existing ServiceNow AI Platform capabilities. For more information about the external content connector, see . +**Note:** The external content connector is part of the existing ServiceNow AI Platform capabilities. For more information about the external content connector, see [External Content Connectors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/ext-cont-connectors-landing-page.md). ## Using the AI Enhanced recommended actions for ICW for your recommended actions diff --git a/markdown/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/ai-search-icw-mobile-experience.md b/markdown/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/ai-search-icw-mobile-experience.md index 10becabb12c..64b8cd1756d 100644 --- a/markdown/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/ai-search-icw-mobile-experience.md +++ b/markdown/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/ai-search-icw-mobile-experience.md @@ -27,7 +27,7 @@ The search returns the following result types. **Note:** The task type 'root cause analysis' isn’t supported in AI Search on mobile. -To learn more about the AI Search capability, see .. +To learn more about the AI Search capability, see [.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/use-ais.md). **Parent Topic:**[Exploring Industrial Connected Workforce Mobile Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/industrial-connected-workforce/industrial-connected-workforce-mobile-experience/exploring-icw-mobile-experience.md) diff --git a/markdown/industrial-connected-workforce/set-up-ai-enhanced-ra-icw.md b/markdown/industrial-connected-workforce/set-up-ai-enhanced-ra-icw.md index 8d11b15293f..c607003b3fe 100644 --- a/markdown/industrial-connected-workforce/set-up-ai-enhanced-ra-icw.md +++ b/markdown/industrial-connected-workforce/set-up-ai-enhanced-ra-icw.md @@ -22,9 +22,9 @@ Role required: admin ## Procedure -1. . +1. [Create a Microsoft SharePoint Online external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/create-ext-cont-connector-mspo.md). -2. . +2. [Configure crawl settings for a Microsoft SharePoint Online external content connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/configure-crawl-settings-spo-ext-cont-connector.md). 3. Set up the search source. @@ -34,7 +34,7 @@ Role required: admin 4. Select **Create and link**. 5. In the **Indexed source** field, select **SharePoint Online**. - For more information about the additional form fields, see . + For more information about the additional form fields, see [Search Source form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/search-source-form-ais.md). 6. Select **Submit**. 4. If needed, add or remove the deviation record fields that are later used to produce search results. diff --git a/markdown/integrate-applications/activate-attend-config-rpa.md b/markdown/integrate-applications/activate-attend-config-rpa.md index 8125b5535b1..6be8d9e134f 100644 --- a/markdown/integrate-applications/activate-attend-config-rpa.md +++ b/markdown/integrate-applications/activate-attend-config-rpa.md @@ -34,15 +34,15 @@ Role required: sn\_rpa\_fdn.rpa\_release\_manager, sn\_rpa\_fdn.rpa\_developer, 3. Navigate to the Attended Configuration record either from the Attended Configuration menu list or from an attended bot process record's related list. -
+
Option - + Action -
+
**From an Attended Configuration menu list** @@ -52,7 +52,7 @@ Action 2. Open an attended configuration record. -
+
**From an attended bot process record's related list** diff --git a/markdown/integrate-applications/automation-center/config-instance.md b/markdown/integrate-applications/automation-center/config-instance.md index 895e7954700..3e709f7fcc7 100644 --- a/markdown/integrate-applications/automation-center/config-instance.md +++ b/markdown/integrate-applications/automation-center/config-instance.md @@ -34,7 +34,7 @@ Role required: sn\_ac.automation\_technical\_user or sn\_ac.automation\_admin 5. Select **Create New Connection & Credentials**. - For more information about OAuth authorization in connections and credentials, see [Set up OAuth integration via MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/create-conn-alias-oauth-integration-via-mid-server.md). + For more information about OAuth authorization in connections and credentials, see . **Parent Topic:**[Migrate automations to ServiceNow RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/automation-center/migrate-automations.md) diff --git a/markdown/integrate-applications/automation-center/create-checklist.md b/markdown/integrate-applications/automation-center/create-checklist.md index e612c3881fd..e40b5e55aa5 100644 --- a/markdown/integrate-applications/automation-center/create-checklist.md +++ b/markdown/integrate-applications/automation-center/create-checklist.md @@ -50,15 +50,15 @@ After the automation request is moved to the following states, the option to cre 7. Fill details in the Details form. -
+
Field - + Description -
+
**Name** @@ -66,7 +66,7 @@ Description Provide a name for the checklist.This is a mandatory field. -
+
**Description** @@ -74,7 +74,7 @@ Provide a name for the checklist.This is a mandatory field. Provide a description. -
+
**State** @@ -82,7 +82,7 @@ Provide a description. Provide a state.When a checklist is first created, the state is New. If you’re updating an existing checklist, you can change the state manually. -
+
**Assignment group** @@ -90,7 +90,7 @@ Provide a state.When a checklist is first created, the state is New. If you’re Select an appropriate assignment group from the list. -
+
**Assigned to** @@ -98,7 +98,7 @@ Select an appropriate assignment group from the list. Select a user who you want to view and review the checklist.**Note:** The user must have the sn\_ac.automation\_technical\_user role. Based on your choice in the **Assignment group** field, this filed is populated. -
+
**Due date** diff --git a/markdown/integrate-applications/build-automation-now-assist.md b/markdown/integrate-applications/build-automation-now-assist.md index d020c77b112..70aedb926d0 100644 --- a/markdown/integrate-applications/build-automation-now-assist.md +++ b/markdown/integrate-applications/build-automation-now-assist.md @@ -43,15 +43,15 @@ If there are multiple control output ports for a component, the generated automa 1. In the RPA Desktop Design Studio, extend the automation logic with in-line prompting from the component level or from the design surface. -
+
Option - + Procedure -
+
**From component level** @@ -66,7 +66,7 @@ You can also use the keyboard shortcut Ctrl+Enter to open the in-line prompting If you access in-line prompting from the component level, the automation workflow is generated to the default control output port of the component. -
+
**From design surface** @@ -95,15 +95,15 @@ If you access in-line prompting from the design surface, the generated automatio 3. In the Build with Now Assist window, close the window, cancel the workflow generation, reject an automation, or accept the automation preview. -
+
Option - + Procedure -
+
**Close** @@ -111,7 +111,7 @@ Procedure If you want to close the Build with Now Assist window, select the close icon \(\[Omitted image "close-now-assist-rpa-icon.png"\] Alt text: Close icon.\), and then select **Close Now Assist** in the confirmation window.The generated automation workflow is discarded. -
+
**Stop generating** @@ -119,7 +119,7 @@ If you want to close the Build with Now Assist window, select the close icon \(\ If you want to cancel the workflow generation or update the instruction, select **Stop generating**. You can update the Now Assist instructions and select the enter icon \(\[Omitted image "enter-inline-prompt-icon.png"\] Alt text: Enter icon.\). -
+
**Reject** @@ -127,7 +127,7 @@ If you want to cancel the workflow generation or update the instruction, select If you aren’t satisfied with the automation preview, select **Reject**. Each time you build or rebuild an automation, the operation counts as an assist tracked by your Now Assist subscription. To track your Now Assist usage, see . -
+
**Accept** diff --git a/markdown/integrate-applications/config-ext-cred-rpa.md b/markdown/integrate-applications/config-ext-cred-rpa.md index a81b1628825..6e0809fed3c 100644 --- a/markdown/integrate-applications/config-ext-cred-rpa.md +++ b/markdown/integrate-applications/config-ext-cred-rpa.md @@ -157,7 +157,7 @@ For reference, see the sample **Demo CyberArk** external credential vault in you
-3. Establish a connection with an external credential vault by using the ServiceNow Connections and Credentials. For more information about creating an active connection, see [Create an HTTP\(s\) connection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/create-https-connection.md). While configuring the connection record, verify to align with your organizational security requirements. +3. Establish a connection with an external credential vault by using the ServiceNow Connections and Credentials. For more information about creating an active connection, see . While configuring the connection record, verify to align with your organizational security requirements. diff --git a/markdown/integrate-applications/configure-activity-rpa-studio.md b/markdown/integrate-applications/configure-activity-rpa-studio.md index eb86113f49e..b269df81673 100644 --- a/markdown/integrate-applications/configure-activity-rpa-studio.md +++ b/markdown/integrate-applications/configure-activity-rpa-studio.md @@ -42,15 +42,15 @@ To create an activity using Now Assist, see [Create an activity with Now Assist] 2. Do any of the following options for a desired action. -
+
Option - + Action -
+
**To create a new activity** @@ -58,7 +58,7 @@ Action Right-click **Activities** in the Project Explorer pane and select **New Activity**. -
+
**To create a new activity with Now Assist** @@ -71,7 +71,7 @@ Right-click **Activities** in the Project Explorer pane and select **New activit - After activating the RPA bot generation skill, relaunch the RPA Desktop Design Studio application to apply the modified settings. If you skip these steps, the Now Assist for RPA Hub feature doesn’t appear in RPA Desktop Design Studio. -
+
**To rename an activity** @@ -81,7 +81,7 @@ Do one of the following actions:- In the Project Explorer pane, right-click th - Double-click the activity and in the Properties pane, change the name in the **Name** field. For example, Test 1 and Test 2. -
+
**To add the input parameters to an activity** @@ -89,7 +89,7 @@ Do one of the following actions:- In the Project Explorer pane, right-click th Click the plus icon \(\[Omitted image "add-image-icon.png"\] Alt text: Plus icon.\) on the Start component.When you drag this activity into another activity, the input parameters appear as Data Input ports. -
+
**To add the output parameters to an activity** @@ -97,7 +97,7 @@ Click the plus icon \(\[Omitted image "add-image-icon.png"\] Alt text: Plus icon Click the plus icon \(\[Omitted image "add-image-icon.png"\] Alt text: Plus icon.\) on the End component.When you drag this activity in another activity, the output parameters appear as Data Output ports. -
+
**To open an activity on the Design surface** @@ -105,7 +105,7 @@ Click the plus icon \(\[Omitted image "add-image-icon.png"\] Alt text: Plus icon Double-click the activity. -
+
**To set a particular activity as the starting point for the automation project** @@ -115,7 +115,7 @@ Right-click the activity and select **Mark As Startup**.By default, the Main Act When you click **Run** under the **Design** tab to run this project, the automation begins from the activity that is marked as startup. -
+
**To reuse an activity within the same automation project** @@ -123,7 +123,7 @@ Right-click the activity and select **Mark As Startup**.By default, the Main Act Drag the activity to the desired Design surface of the activity. -
+
**To reuse an activity in a different automation project** @@ -131,7 +131,7 @@ Drag the activity to the desired Design surface of the activity. Perform the steps in the [Import project in RPA Desktop Design Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/import-project-activities.md). -
+
**To handle the errors at an activity level** @@ -139,7 +139,7 @@ Perform the steps in the [Import project in RPA Desktop Design Studio](https://r Right-click the desired activity and select **Error Handler**. -
+
**To create a local variable** @@ -147,7 +147,7 @@ Right-click the desired activity and select **Error Handler**. Right-click the desired activity and select **Create a Variable**. -
+
**To create a copy of an activity** @@ -155,7 +155,7 @@ Right-click the desired activity and select **Create a Variable**. Right-click the desired activity and select **Create a Copy**.For example, if you are creating a copy of the Test 1 activity, a new activity is created as Test1\_Copy under the Activities section. -
+
**To find all the references of an activity that are used in other activities** @@ -163,7 +163,7 @@ Right-click the desired activity and select **Create a Copy**.For example, if yo Right-click the desired activity in the Project Explorer pane and select **Find All References**.Results are displayed in the Find All References dialog box. -
+
**To delete an activity** @@ -174,7 +174,7 @@ Do the following:1. Delete all the references that are used in other activities 3. In the Confirmation dialog box, select **Yes**. -
+
**To resolve conflicts when merging changes from multiple sources of an activity** @@ -186,7 +186,7 @@ Right-click the desired activity in the Project Explorer pane and select **Sourc For more information, see [Resolve conflicts when merging changes from multiple sources of the same activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/source-control-rpa-studio.md). -
+
**To execute and test the automation of the project that includes all activities** diff --git a/markdown/integrate-applications/configure-components.md b/markdown/integrate-applications/configure-components.md index 104005fedab..7b9cd870566 100644 --- a/markdown/integrate-applications/configure-components.md +++ b/markdown/integrate-applications/configure-components.md @@ -62,15 +62,15 @@ Enhance the automation logic with text instructions, either in an empty activity 4. Do any of the following options for a desired action. -
+
Option - + Action -
+
**Search for a component that is available within the Toolbox** @@ -78,7 +78,7 @@ Action Enter the text in the **Filter by Name** field. -
+
**Edit the configuration or settings of a component** @@ -90,7 +90,7 @@ Either double-click the component title bar or click the settings icon \(\[Omitt The settings icon \(\[Omitted image "component-settings-icon.png"\] Alt text: Settings icon.\) doesn't appear for all components. -
+
**Edit the properties of a component** @@ -98,7 +98,7 @@ Either double-click the component title bar or click the settings icon \(\[Omitt Change the required property in the Properties pane. -
+
**Set a breakpoint** @@ -106,7 +106,7 @@ Change the required property in the Properties pane. Right-click the component title bar and select **Breakpoint** For more information on Breakpoints, see [Set a breakpoint to pause a component in RPA Desktop Design Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/set-breakpoint-rpa-studio.md). -
+
**Start the workflow execution from a selected component** @@ -114,7 +114,7 @@ Right-click the component title bar and select **Breakpoint** For more informati Right-click the component title bar and select **Run From Here**. -
+
**Handle the errors at a component level** @@ -122,7 +122,7 @@ Right-click the component title bar and select **Run From Here**. Right-click the component title bar and select **Error Handler** To learn more about handling errors, see [Handle errors in RPA Desktop Design Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/error-handling-rpa-studio.md). -
+
**Delete a component** @@ -130,7 +130,7 @@ Right-click the component title bar and select **Error Handler** To learn more a Right-click the component title bar and select **Delete**. -
+
**Skip a component in an automation** @@ -146,7 +146,7 @@ To enable the automation to skip a component, right-click the component title ba - You can't use the **Skip This** option on the **Start**, **End**, or any event-related component. -
+
**Execute a single component** diff --git a/markdown/integrate-applications/configure-connection-details-zcc.md b/markdown/integrate-applications/configure-connection-details-zcc.md index a0346d1a91c..f42d7c4af2c 100644 --- a/markdown/integrate-applications/configure-connection-details-zcc.md +++ b/markdown/integrate-applications/configure-connection-details-zcc.md @@ -184,7 +184,7 @@ A connection admin can remove an established connection from the Zero Copy Conne 3. Delete the connection immediately if it doesn't have any associated tables or delete the associated tables and then delete the connection. -
+
**Delete a connection without any associated tables** @@ -194,7 +194,7 @@ A connection admin can remove an established connection from the Zero Copy Conne 2. In the confirmation dialog box, select **Delete**. -
+
**Delete a connection with associated tables** diff --git a/markdown/integrate-applications/configure-uac.md b/markdown/integrate-applications/configure-uac.md index fc42d463176..60a42fc2658 100644 --- a/markdown/integrate-applications/configure-uac.md +++ b/markdown/integrate-applications/configure-uac.md @@ -92,15 +92,15 @@ Role required: None 4. Do any of the following options for a desired action. -
+
Option - + Action -
+
**To rename __UniversalApplication__** @@ -108,7 +108,7 @@ Action Navigate to **Global Objects** in the Project Explorer pane, right-click the **UniversalApplication** and select **Rename**.\[Omitted image "uac-rename-right-click.png"\] Alt text: From Global objects, right-click the UniversalApplication and select Rename. -
+
**To change the name of the screen while configuring the screens and elements** @@ -124,7 +124,7 @@ The name of the application is updated in the Screens and elements pane. \[Omitted image "uac-update-screen-name.png"\] Alt text: Update the application screen name in the Properties section. -
+
**To identify the screen uniquely** @@ -138,7 +138,7 @@ The image below shows an example of multiple elements that match the same criter \[Omitted image "uac-connector-multiple-instances.png"\] Alt text: Multiple instances of captured element. -
+
**To identify an element uniquely** @@ -150,7 +150,7 @@ The image shows the match rules of an element captured. \[Omitted image "uac-connector-child-element-match-rules.png"\] Alt text: Element and its match rules. -
+
**To find the elements on the application screen** @@ -158,7 +158,7 @@ The image shows the match rules of an element captured. Use the locators of the captured elements.For more information, see [Find the elements on the application screen](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/find-elements-screen-uac.md). -
+
**To view the path to an iframe, if any, in a captured element** diff --git a/markdown/integrate-applications/connect-rda-instance-rpa.md b/markdown/integrate-applications/connect-rda-instance-rpa.md index 2334071c83d..147c3606d56 100644 --- a/markdown/integrate-applications/connect-rda-instance-rpa.md +++ b/markdown/integrate-applications/connect-rda-instance-rpa.md @@ -24,15 +24,15 @@ Role required: none 1. To connect to an RPA Hub instance, do any of the following actions in the Connection Manager dialog box. -
+
Option - + Action -
+
**If there is a single instance** @@ -42,7 +42,7 @@ Action 2. Select **Connect**. -
+
**If there are multiple instances and none of them are marked as default** @@ -57,7 +57,7 @@ Action 7. Select **Log in**. -
+
**If an instance is marked as default** diff --git a/markdown/integrate-applications/connect-studio-instance-rpa.md b/markdown/integrate-applications/connect-studio-instance-rpa.md index d07df2f5ede..0095e422f08 100644 --- a/markdown/integrate-applications/connect-studio-instance-rpa.md +++ b/markdown/integrate-applications/connect-studio-instance-rpa.md @@ -34,15 +34,15 @@ To connect to a different instance, you must close and reopen the RPA Desktop De 1. To connect to an RPA Hub instance, do any of the following actions in the Connection Manager dialog box. -
+
Option - + Action -
+
**If there is a single instance** @@ -52,7 +52,7 @@ Action 2. Select **Connect**. -
+
**If there are multiple instances and none of them are marked as default** @@ -67,7 +67,7 @@ Action 7. Select **Log in**. -
+
**If an instance is marked as default** diff --git a/markdown/integrate-applications/create-activity-now-assist.md b/markdown/integrate-applications/create-activity-now-assist.md index 6c2e10814a2..0119979c192 100644 --- a/markdown/integrate-applications/create-activity-now-assist.md +++ b/markdown/integrate-applications/create-activity-now-assist.md @@ -79,15 +79,15 @@ To create an activity manually, see [Create an activity manually in RPA Desktop \[Omitted image "new-activity-options.png"\] Alt text: New activity window displays the options to regenerate a preview, clear a workflow, cancel an automation, or add an activity. -
+
Option - + Procedure -
+
**Regenerate preview** @@ -95,7 +95,7 @@ Procedure If the generated automation preview doesn’t meet your needs, you can update the Now Assist instructions, and select **Regenerate preview**.Each time you build or rebuild an automation, the operation counts as an assist tracked by your Now Assist subscription. To track your Now Assist usage, see . -
+
**Clear** @@ -103,7 +103,7 @@ If the generated automation preview doesn’t meet your needs, you can update th If you want to clear the workflow that was created by the Now Assist instructions, select **Clear** and then select **Yes** in the Confirm clear automation window. -
+
**Cancel** @@ -111,7 +111,7 @@ If you want to clear the workflow that was created by the Now Assist instruction If you want to stop creating an automation and return to the design surface, select **Cancel**. In the Confirm cancel window, select **Yes** to return to the previous screen.The added content isn’t saved. -
+
**Add activity** diff --git a/markdown/integrate-applications/create-apache-cassandra-connection-zcc.md b/markdown/integrate-applications/create-apache-cassandra-connection-zcc.md index 91dc83a8d2d..baba49dd6a6 100644 --- a/markdown/integrate-applications/create-apache-cassandra-connection-zcc.md +++ b/markdown/integrate-applications/create-apache-cassandra-connection-zcc.md @@ -49,15 +49,15 @@ Work with your data source admin to create a connection to Apache Cassandra. For 4. Configure secure authentication by uploading a keystore file or by entering the keystore details manually. -
+
Option - + Description -
+
**Upload keystore file** @@ -67,7 +67,7 @@ Description 2. Browse and select the keystore file. -
+
**Enter keystore contents manually** diff --git a/markdown/integrate-applications/create-apache-hive-connection-zcc.md b/markdown/integrate-applications/create-apache-hive-connection-zcc.md index 0da8fe5dd35..481a3e46732 100644 --- a/markdown/integrate-applications/create-apache-hive-connection-zcc.md +++ b/markdown/integrate-applications/create-apache-hive-connection-zcc.md @@ -48,15 +48,15 @@ Work with your data source admin to create a connection to Apache Hive. For addi 4. Configure the metastore that you want to use with Apache Hive. -
+
Option - + Description -
+
**Hive Thrift** @@ -70,7 +70,7 @@ Description `thrift://:` -
+
**AWS Glue** diff --git a/markdown/integrate-applications/create-application-credential.md b/markdown/integrate-applications/create-application-credential.md index 7857bb8d5f3..cebe07f1dd3 100644 --- a/markdown/integrate-applications/create-application-credential.md +++ b/markdown/integrate-applications/create-application-credential.md @@ -138,5 +138,5 @@ This field doesn't appear to an RPA business user. **Related topics** -[View Audit History](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_HistorySets.md) +[bundle-psec.c_HistorySets] diff --git a/markdown/integrate-applications/create-attended-config-rpa.md b/markdown/integrate-applications/create-attended-config-rpa.md index 0ecbbd70df8..38d126c2da2 100644 --- a/markdown/integrate-applications/create-attended-config-rpa.md +++ b/markdown/integrate-applications/create-attended-config-rpa.md @@ -36,15 +36,15 @@ Role required: sn\_rpa\_fdn.rpa\_release\_manager, sn\_rpa\_fdn.rpa\_developer, 3. Create an attended configuration record from either the menu list or from an attended bot process record's related list. -
+
Option - + Action -
+
**Create an attended configuration record from the menu list** @@ -54,7 +54,7 @@ Action 2. Select **New**. -
+
**Create an attended configuration record from an attended bot process record's related list** diff --git a/markdown/integrate-applications/create-attended-robot.md b/markdown/integrate-applications/create-attended-robot.md index e2716063e88..2bec9a026e9 100644 --- a/markdown/integrate-applications/create-attended-robot.md +++ b/markdown/integrate-applications/create-attended-robot.md @@ -34,15 +34,15 @@ An attended robot is mapped to only one user. 2. Create a robot by doing one of the following actions. -
+
Option - + Action -
+
**From the list icon** @@ -53,7 +53,7 @@ Action 3. Select **New**. -
+
**From the plus icon** @@ -137,5 +137,5 @@ Create a bot process. For more information, see [Configuring a bot process recor [Retire a robot in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/retire-robot.md) -[View Audit History](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_HistorySets.md) +[bundle-psec.c_HistorySets] diff --git a/markdown/integrate-applications/create-automation-now-assist.md b/markdown/integrate-applications/create-automation-now-assist.md index 07e9a807e74..f019f222984 100644 --- a/markdown/integrate-applications/create-automation-now-assist.md +++ b/markdown/integrate-applications/create-automation-now-assist.md @@ -67,15 +67,15 @@ To create an automation project manually, see [Create an automation project manu \[Omitted image "text-bot-preview-options.png"\] Alt text: Build with Now Assist window displays options to regenerate a preview, clear the workflow, stop creating an automation, or select next if you like the automation preview. -
+
Option - + Procedure -
+
**Regenerate preview** @@ -83,7 +83,7 @@ Procedure If the generated automation preview doesn’t meet your needs, you can update the Now Assist instructions, and select **Regenerate preview**.Each time you build or rebuild an automation, the operation counts as an assist tracked by your Now Assist subscription. To track your Now Assist usage, see . -
+
**Clear** @@ -91,7 +91,7 @@ If the generated automation preview doesn’t meet your needs, you can update th If you want to clear the workflow that was created by Now Assist and the instruction in Now Assist, select **Clear** and then select **Yes** in the Confirm clear automation window. -
+
**Cancel** @@ -99,7 +99,7 @@ If you want to clear the workflow that was created by Now Assist and the instruc If you want to stop creating an automation and return to the RPA Desktop Design Studio home page, select **Cancel**. In the Confirm cancel window, select **Yes** to return to the previous screen.The generated automation workflows, if any, aren’t saved. -
+
**Next** diff --git a/markdown/integrate-applications/create-bigquery-connection-zcc.md b/markdown/integrate-applications/create-bigquery-connection-zcc.md index e2b17b815e7..1bbdd58e2c7 100644 --- a/markdown/integrate-applications/create-bigquery-connection-zcc.md +++ b/markdown/integrate-applications/create-bigquery-connection-zcc.md @@ -43,15 +43,15 @@ Work with your data source admin to create a connection to Google BigQuery. For You can obtain the JSON key from the Google Cloud Console when you create a service account. -
+
Option - + Description -
+
**Upload service account key** @@ -61,7 +61,7 @@ Description 2. Browse and select the file. -
+
**Enter service key contents manually** diff --git a/markdown/integrate-applications/create-botprocess-config.md b/markdown/integrate-applications/create-botprocess-config.md index c714c84519c..a14521b8dcb 100644 --- a/markdown/integrate-applications/create-botprocess-config.md +++ b/markdown/integrate-applications/create-botprocess-config.md @@ -43,15 +43,15 @@ When you associate the bot process configuration record with a bot process recor 2. Create a bot process configuration record from either the list icon or from the plus icon. -
+
Option - + Action -
+
**Create a bot process configuration record from the list icon** @@ -62,7 +62,7 @@ Action 3. Select **Create Configuration**. -
+
**Create a bot process configuration record from the plus icon** @@ -79,15 +79,15 @@ Action 4. Save the configuration record only or create a configuration record and bot process and then associate the record with the bot process. -
+
Option - + Action -
+
**Only save the bot process configuration record** @@ -99,7 +99,7 @@ This configuration record is not associated to a bot process. It remains orphane If you want to associate it with a bot process record later, follow the steps in [Associate a bot process to a bot process configuration record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/select-botprocess.md). -
+
**Create a bot process and bot process configuration record. Then associate the record with the bot process** @@ -133,7 +133,7 @@ You can add other details to the bot process, such as the business applications, [Retire a bot process in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/retire-bot-process.md) -[View Audit History](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_HistorySets.md) +[bundle-psec.c_HistorySets] ## Bot process configuration form in RPA Hub diff --git a/markdown/integrate-applications/create-credential-group.md b/markdown/integrate-applications/create-credential-group.md index 9fc5fb2c94c..d8e268dbba6 100644 --- a/markdown/integrate-applications/create-credential-group.md +++ b/markdown/integrate-applications/create-credential-group.md @@ -181,15 +181,15 @@ You can't edit the **Shared** option and add or remove the users in the **Author 6. Provide access to users. -
+
Option - + Action -
+
**Provide access to all users in the Managed by group** @@ -197,7 +197,7 @@ Action Select the **Shared** option. -
+
**Provide access to the selected users in the Managed by group** diff --git a/markdown/integrate-applications/create-databricks-connection-zcc.md b/markdown/integrate-applications/create-databricks-connection-zcc.md index bd1b0a9bd46..76299b93954 100644 --- a/markdown/integrate-applications/create-databricks-connection-zcc.md +++ b/markdown/integrate-applications/create-databricks-connection-zcc.md @@ -111,15 +111,15 @@ Option to enable table statistics. Optimize SQL queries using table statistics b
4. Configure the authentication method that you want to use with Databricks. -
+
Option - + Description -
+
**Databricks Service Principal** @@ -133,7 +133,7 @@ Option to use Databricks as the OAuth provider. 2. Enter the secret key associated with the client ID. -
+
**Azure Service Principal** @@ -148,7 +148,7 @@ Option to use Azure Entra ID as the OAuth provider. 3. Enter the secret key associated with the client ID. -
+
**Access Token** diff --git a/markdown/integrate-applications/create-delta-lake-connection-zcc.md b/markdown/integrate-applications/create-delta-lake-connection-zcc.md index 400c5c411b7..b5714345569 100644 --- a/markdown/integrate-applications/create-delta-lake-connection-zcc.md +++ b/markdown/integrate-applications/create-delta-lake-connection-zcc.md @@ -48,15 +48,15 @@ Work with your data source admin to create a connection to Delta Lake. For addit 4. Configure the metastore that you want to use with Delta Lake. -
+
Option - + Description -
+
**Hive Thrift** @@ -72,7 +72,7 @@ Description 3. Enter the truststore password. -
+
**AWS Glue** diff --git a/markdown/integrate-applications/create-mfa-authenticator-rpa.md b/markdown/integrate-applications/create-mfa-authenticator-rpa.md index 2f6b218f6e9..4cf9d363606 100644 --- a/markdown/integrate-applications/create-mfa-authenticator-rpa.md +++ b/markdown/integrate-applications/create-mfa-authenticator-rpa.md @@ -17,7 +17,7 @@ Define the authenticator and token length that acts as an enabler for the Time-b ## Before you begin -Familiarize yourself with multi-factor authentication \(MFA\) concepts. For more information, see [Multi-factor authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/mfa-landing.md). +Familiarize yourself with multi-factor authentication \(MFA\) concepts. For more information, see . Familiarize yourself with the TOTP authentication in RPA Hub. For more information, see [TOTP authentication in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/totp-authentication-rpa.md). @@ -33,7 +33,7 @@ An authenticator application is a third-party software that generates temporary - Microsoft Authenticator - Okta Verify -For more detail on these applications, see [Authenticator Applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/mfa-auth-app.md). +For more detail on these applications, see . The MFA authenticator record acts as an input to the Time-based One-time Password \(TOTP\) authenticator. diff --git a/markdown/integrate-applications/create-mongodb-connection-zcc.md b/markdown/integrate-applications/create-mongodb-connection-zcc.md index d9b8efbe3ab..97b776f1344 100644 --- a/markdown/integrate-applications/create-mongodb-connection-zcc.md +++ b/markdown/integrate-applications/create-mongodb-connection-zcc.md @@ -85,15 +85,15 @@ URL to establish the connection. For example:`mongodb://:/database_n
4. Configure secure authentication by providing truststore information. -
+
Option - + Description -
+
**Upload truststore file** @@ -103,7 +103,7 @@ Description 2. Browse and select the truststore file. -
+
**Enter truststore contents manually** @@ -114,15 +114,15 @@ Copy and paste the contents of the keystore file.
5. Configure secure authentication by providing keystore information. -
+
Option - + Description -
+
**Upload keystore file** @@ -132,7 +132,7 @@ Description 2. Browse and select the keystore file. -
+
**Enter keystore contents manually** diff --git a/markdown/integrate-applications/create-oracle-connection-zcc.md b/markdown/integrate-applications/create-oracle-connection-zcc.md index fdd290d6e78..a755e8b5b48 100644 --- a/markdown/integrate-applications/create-oracle-connection-zcc.md +++ b/markdown/integrate-applications/create-oracle-connection-zcc.md @@ -95,15 +95,15 @@ Option to enable table statistics. Optimize SQL queries using table statistics b
4. Configure the authentication method that you want to use with Oracle. -
+
Option - + Description -
+
**Username / Password** @@ -115,7 +115,7 @@ Option to use basic authentication. 2. Enter the database password associated with the username. -
+
**OAuth** @@ -132,15 +132,15 @@ Option to use OAuth authentication.
5. Configure connection security. -
+
Option - + Description -
+
**Default** @@ -148,7 +148,7 @@ Description Select this option to use Java security CA certificates to establish a secure connection with the data source.This option uses public certificates that are already available in the Java security truststore. -
+
**mTLS** @@ -159,15 +159,15 @@ Select this option if your data source requires two-way SSL and uses its own cer
6. If you selected mTLS, select a keystore type and configure the required certificates. -
+
Option - + Description -
+
**Keystore - PEM \(secure\)** @@ -202,7 +202,7 @@ and ending with: 2. Enter the PEM file password associated with the wallet. -
+
**Keystore - JKS \(secure\)** diff --git a/markdown/integrate-applications/create-package.md b/markdown/integrate-applications/create-package.md index 956f60a73e4..f6276d8bed1 100644 --- a/markdown/integrate-applications/create-package.md +++ b/markdown/integrate-applications/create-package.md @@ -106,7 +106,7 @@ After a package is created, the RPA developer publishes an automation from RPA D [Download a package version in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/download-package-version.md) -[View Audit History](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_HistorySets.md) +[bundle-psec.c_HistorySets] [Publish an automation project in RPA Desktop Design Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/publish-automation-project.md) diff --git a/markdown/integrate-applications/create-process-parameter-botprocess.md b/markdown/integrate-applications/create-process-parameter-botprocess.md index dfb434cc1a8..28e7f3e62bd 100644 --- a/markdown/integrate-applications/create-process-parameter-botprocess.md +++ b/markdown/integrate-applications/create-process-parameter-botprocess.md @@ -56,7 +56,7 @@ You cannot delete a process parameter that is associated to a published bot proc [Process parameter form in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/create-process-parameter-botprocess.md) -[View Audit History](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_HistorySets.md) +[bundle-psec.c_HistorySets] ## Process parameter form in RPA Hub diff --git a/markdown/integrate-applications/create-prometheus-connection.md b/markdown/integrate-applications/create-prometheus-connection.md index 9f36c03636b..9964feff8f3 100644 --- a/markdown/integrate-applications/create-prometheus-connection.md +++ b/markdown/integrate-applications/create-prometheus-connection.md @@ -123,7 +123,7 @@ Password associated with the username. This field appears only when Basic Authen 5. If you selected TLS, attach the Base64-encoded truststore PEM file. -
+
**Attach TrustStore file** @@ -131,7 +131,7 @@ Password associated with the username. This field appears only when Basic Authen Upload the PEM file by selecting **Attach PEM file** and selecting the file. -
+
**Enter TrustStore file contents** diff --git a/markdown/integrate-applications/create-queue.md b/markdown/integrate-applications/create-queue.md index 9bcdf39f99e..05aff22254a 100644 --- a/markdown/integrate-applications/create-queue.md +++ b/markdown/integrate-applications/create-queue.md @@ -67,5 +67,5 @@ Use the Work Queue form to create a queue. A queue lists the work items that you [Unassign a bot process from a queue in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/unassign-botprocess-queue.md) -[View Audit History](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_HistorySets.md) +[bundle-psec.c_HistorySets] diff --git a/markdown/integrate-applications/create-rda-form.md b/markdown/integrate-applications/create-rda-form.md index 6852203b7a9..69e19436baf 100644 --- a/markdown/integrate-applications/create-rda-form.md +++ b/markdown/integrate-applications/create-rda-form.md @@ -30,15 +30,15 @@ An attended automation form is a container for all the elements that make up the 2. Choose an option and complete the action. -
+
Option - + Action -
+
**To create a new form** @@ -46,7 +46,7 @@ Action Right-click **Forms** in the Project Explorer pane and select **New Form**. -
+
**To access the Form Designer** @@ -67,15 +67,15 @@ Right-click a form in the Project Explorer pane and select **Design**.For more i 5. Choose an option and complete the action. -
+
Option - + Action -
+
**To edit the properties of an element** @@ -85,7 +85,7 @@ Select the desired element in the Outline pane or on the Design surface and edit \[Omitted image "form-designer-text-name-change.png"\] Alt text: Enter a name in the Text field in the Properties pane. -
+
**To edit the properties of a window** @@ -95,7 +95,7 @@ Select the window in the Outline pane and edit the required properties in the Pr \[Omitted image "form-designer-window-properties.png"\] Alt text: Resize the window in the ResizeMode field in the Properties pane. -
+
**To arrange the elements** @@ -103,7 +103,7 @@ Select the window in the Outline pane and edit the required properties in the Pr Move them as required in the Outline pane. -
+
**To view the added elements under the desired form** @@ -114,7 +114,7 @@ Perform the following actions:1. In the Project Explorer pane, close the form i \[Omitted image "elements-form-appear.png"\] Alt text: Elements appear under the form. -
+
**To delete an element on the Design surface** @@ -122,7 +122,7 @@ Perform the following actions:1. In the Project Explorer pane, close the form i In the Outline pane, right-click the element to be deleted and select **Delete**. -
+
**To view the methods and events for a form** @@ -130,7 +130,7 @@ In the Outline pane, right-click the element to be deleted and select **Delete** Double-click the created form in the Project Explorer pane.The methods and events are displayed in the Object Explorer pane. For more information, see [Methods and events of an attended automation form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/form-methods-events.md). -
+
**To view the methods and events for an element** @@ -138,7 +138,7 @@ Double-click the created form in the Project Explorer pane.The methods and event Double-click the element in the Toolbox pane of the Form Designer.The methods and events are displayed in the Object Explorer pane. For more information, see [Methods and events of elements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/form-control-methods-events.md). -
+
**To delete a form** @@ -152,7 +152,7 @@ Use the **Find All References** option to do this step. 3. In the Confirmation dialog box, select **Yes**. -
+
**To find all the references of an element that are used in other activities** @@ -160,7 +160,7 @@ Use the **Find All References** option to do this step. Right-click the desired form in the Project Explorer pane and select **Find All References**.Results are displayed in the Find All References dialog box. -
+
**To rename a form** diff --git a/markdown/integrate-applications/create-robot-schedule.md b/markdown/integrate-applications/create-robot-schedule.md index cb42a3abca3..e85aa131444 100644 --- a/markdown/integrate-applications/create-robot-schedule.md +++ b/markdown/integrate-applications/create-robot-schedule.md @@ -39,15 +39,15 @@ To create a schedule within an unattended bot process, see [Create a schedule wi 3. View a robot calendar either from a robot or from a bot process. -
+
Option - + Action -
+
**View a robot calendar from a robot** @@ -58,7 +58,7 @@ Action 3. In the form header, select **Robot Calendar**. -
+
**View a robot calendar from a bot process** diff --git a/markdown/integrate-applications/create-schedule-botprocess.md b/markdown/integrate-applications/create-schedule-botprocess.md index 5a2ad946ea5..c14324f9517 100644 --- a/markdown/integrate-applications/create-schedule-botprocess.md +++ b/markdown/integrate-applications/create-schedule-botprocess.md @@ -55,5 +55,5 @@ You can also create a schedule from the Robot Calendar tab. For more information [Schedule form in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/create-robot-schedule.md) -[View Audit History](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_HistorySets.md) +[bundle-psec.c_HistorySets] diff --git a/markdown/integrate-applications/create-servicenow-remote-instance-connection.md b/markdown/integrate-applications/create-servicenow-remote-instance-connection.md index 4e8d803b77a..ba9cf2e103d 100644 --- a/markdown/integrate-applications/create-servicenow-remote-instance-connection.md +++ b/markdown/integrate-applications/create-servicenow-remote-instance-connection.md @@ -18,7 +18,7 @@ Establish a zero copy connection to a remote ServiceNow instance in Zero Copy Co Work with your remote instance administrator to complete the following tasks on each remote instance that you want to connect to: -- Create an OAuth endpoint on the remote instance. For more information, see [Create an endpoint for clients to access the instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_CreateEndpointforExternalClients.md). +- Create an OAuth endpoint on the remote instance. For more information, see . - Create a user account with read access to the tables that you want to query. This account acts as the service account in the zero copy connection. - Obtain the OAuth Client ID and OAuth Client Secret from the OAuth application registry record on the remote instance. diff --git a/markdown/integrate-applications/create-shared-parameter.md b/markdown/integrate-applications/create-shared-parameter.md index e9f4161b603..db6f7a1b019 100644 --- a/markdown/integrate-applications/create-shared-parameter.md +++ b/markdown/integrate-applications/create-shared-parameter.md @@ -52,5 +52,5 @@ Role required: sn\_rpa\_fdn.rpa\_release\_manager or sn\_rpa\_fdn.rpa\_admin [Unassign a bot process from a shared parameter in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/unassign-botprocess-shared-parameter.md) -[View Audit History](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_HistorySets.md) +[bundle-psec.c_HistorySets] diff --git a/markdown/integrate-applications/create-unattended-robot.md b/markdown/integrate-applications/create-unattended-robot.md index c43659b705c..57a2d4adced 100644 --- a/markdown/integrate-applications/create-unattended-robot.md +++ b/markdown/integrate-applications/create-unattended-robot.md @@ -38,15 +38,15 @@ You can map multiple unattended robots as high density robots to one virtual mac 2. Create an unattended robot from either the list icon or from the plus icon. -
+
Option - + Action -
+
**Create an unattended robot from the list icon** @@ -57,7 +57,7 @@ Action 3. Select **New**. -
+
**Create an unattended robot from the plus icon** @@ -185,5 +185,5 @@ Create a bot process. For more information, see [Configuring a bot process recor [Retire a robot in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/retire-robot.md) -[View Audit History](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_HistorySets.md) +[bundle-psec.c_HistorySets] diff --git a/markdown/integrate-applications/deactivate-attend-config-rpa.md b/markdown/integrate-applications/deactivate-attend-config-rpa.md index c5be21350be..6dc531130de 100644 --- a/markdown/integrate-applications/deactivate-attend-config-rpa.md +++ b/markdown/integrate-applications/deactivate-attend-config-rpa.md @@ -36,15 +36,15 @@ Deactivating an attended configuration record moves the state from **Active** to 3. Navigate to the Attended Configuration record either from the Attended Configuration menu list or from an attended bot process record's related list. -
+
Option - + Action -
+
**From an Attended Configuration menu list** @@ -54,7 +54,7 @@ Action 2. Open an attended configuration record. -
+
**From an attended bot process record's related list** diff --git a/markdown/integrate-applications/delete-attended-config-rpa.md b/markdown/integrate-applications/delete-attended-config-rpa.md index 226cda7a542..dd3eec6dbf1 100644 --- a/markdown/integrate-applications/delete-attended-config-rpa.md +++ b/markdown/integrate-applications/delete-attended-config-rpa.md @@ -36,15 +36,15 @@ If you delete an attended configuration record, the associated mapping records a 3. Navigate to the Attended Configuration record either from the Attended Configuration menu list or from an attended bot process record's related list. -
+
Option - + Action -
+
**From an Attended Configuration menu list** @@ -54,7 +54,7 @@ Action 2. Open an attended configuration record. -
+
**From an attended bot process record's related list** diff --git a/markdown/integrate-applications/delete-mfa-authenticator-rpa.md b/markdown/integrate-applications/delete-mfa-authenticator-rpa.md index e06fcd6f158..dcda0984238 100644 --- a/markdown/integrate-applications/delete-mfa-authenticator-rpa.md +++ b/markdown/integrate-applications/delete-mfa-authenticator-rpa.md @@ -16,7 +16,7 @@ Delete a Time-based One-time Password \(TOTP\) authenticator record in RPA Hub s ## Before you begin -Familiarize yourself with multi-factor authentication \(MFA\) concepts. For more information, see [Multi-factor authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/mfa-landing.md). +Familiarize yourself with multi-factor authentication \(MFA\) concepts. For more information, see . Familiarize yourself with the TOTP authentication in RPA Hub. For more information, see [TOTP authentication in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/totp-authentication-rpa.md). diff --git a/markdown/integrate-applications/delete-robot-schedule.md b/markdown/integrate-applications/delete-robot-schedule.md index f6337288e14..5c11d7f20f0 100644 --- a/markdown/integrate-applications/delete-robot-schedule.md +++ b/markdown/integrate-applications/delete-robot-schedule.md @@ -33,15 +33,15 @@ Role required: sn\_rpa\_fdn.rpa\_release\_manager, sn\_rpa\_fdn.rpa\_developer, 3. View a robot calendar either from a robot or from a bot process. -
+
Option - + Action -
+
**View a robot calendar from a robot** @@ -52,7 +52,7 @@ Action 3. In the form header, select **Robot Calendar**. -
+
**View a robot calendar from a bot process** @@ -70,15 +70,15 @@ Action 5. To delete a schedule, perform any of the following tasks. -
+
Option - + Action -
+
**Right-click an event** @@ -88,7 +88,7 @@ Action 2. In the Confirmation dialog box, select **Delete schedule**. -
+
**Select the event pop-up window** diff --git a/markdown/integrate-applications/edit-attended-config-rpa.md b/markdown/integrate-applications/edit-attended-config-rpa.md index 3bc5deb85bf..d8b671b2c2e 100644 --- a/markdown/integrate-applications/edit-attended-config-rpa.md +++ b/markdown/integrate-applications/edit-attended-config-rpa.md @@ -38,15 +38,15 @@ Editing an attended configuration record moves the state from **Active** to **In 3. Navigate to the Attended Configuration record either from the Attended Configuration menu list or from an attended bot process record's related list. -
+
Option - + Action -
+
**From an Attended Configuration menu list** @@ -56,7 +56,7 @@ Action 2. Open the attended configuration record that you want to modify. -
+
**From an attended bot process record's related list** diff --git a/markdown/integrate-applications/edit-robot-schedule.md b/markdown/integrate-applications/edit-robot-schedule.md index 54f06f6922c..162b89004a6 100644 --- a/markdown/integrate-applications/edit-robot-schedule.md +++ b/markdown/integrate-applications/edit-robot-schedule.md @@ -35,15 +35,15 @@ Role required: sn\_rpa\_fdn.rpa\_release\_manager, sn\_rpa\_fdn.rpa\_developer, 3. View a robot calendar either from a robot or from a bot process. -
+
Option - + Action -
+
**View a robot calendar from a robot** @@ -54,7 +54,7 @@ Action 3. In the form header, select **Robot Calendar**. -
+
**View a robot calendar from a bot process** diff --git a/markdown/integrate-applications/erp-customization-mining/erpcm-and-security.md b/markdown/integrate-applications/erp-customization-mining/erpcm-and-security.md index c8fb5ea613b..565c66ca5e6 100644 --- a/markdown/integrate-applications/erp-customization-mining/erpcm-and-security.md +++ b/markdown/integrate-applications/erp-customization-mining/erpcm-and-security.md @@ -21,7 +21,7 @@ In addition to role-based security and access control, ERP Semantic Mining prote Personally identifiable data is secured with Zero Copy Connector for ERP in several ways. - You can customize models and remote tables to exclude personal data in a specified field, such as email address. -- All remote tables are secured using access control rules \(ACLs\). If you have a remote table that contains sensitive data, use ACLs to restrict that table from ServiceNow users. For more information, see [ServiceNow® access control](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_SNCAccessControl.md). +- All remote tables are secured using access control rules \(ACLs\). If you have a remote table that contains sensitive data, use ACLs to restrict that table from ServiceNow users. For more information, see . **Parent Topic:**[Configuring ERP Semantic Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/erp-customization-mining/configuring-ecm.md) diff --git a/markdown/integrate-applications/erp-customization-mining/erpcm-check-data-connection.md b/markdown/integrate-applications/erp-customization-mining/erpcm-check-data-connection.md index a8248467892..d45327012e2 100644 --- a/markdown/integrate-applications/erp-customization-mining/erpcm-check-data-connection.md +++ b/markdown/integrate-applications/erp-customization-mining/erpcm-check-data-connection.md @@ -47,15 +47,15 @@ You can receive email notifications for connection task success and failures. Fo 4. View a refined subset of connection tasks by selecting one of the following tabs. -
+
Tab - + Description -
+
**All tasks** @@ -63,7 +63,7 @@ Description Log list of all connection tasks. -
+
**Task issues** @@ -71,7 +71,7 @@ Log list of all connection tasks. Log list of all connection tasks that have an **Error** or **Warning** status. -
+
**Snapshots** diff --git a/markdown/integrate-applications/erp-integration-framework/configure-oauth-authorization-code-flow-to-use-in-zero-copy-connector-for-erp.md b/markdown/integrate-applications/erp-integration-framework/configure-oauth-authorization-code-flow-to-use-in-zero-copy-connector-for-erp.md index dd4251855f7..77cf5afde58 100644 --- a/markdown/integrate-applications/erp-integration-framework/configure-oauth-authorization-code-flow-to-use-in-zero-copy-connector-for-erp.md +++ b/markdown/integrate-applications/erp-integration-framework/configure-oauth-authorization-code-flow-to-use-in-zero-copy-connector-for-erp.md @@ -23,12 +23,12 @@ Role required: admin **Note:** The OAuth authorization code flow can be used to call OData endpoints \(create, read, and update\). At this time, OAuth cannot be used for tables, BAPI, or RFC. -To understand OAuth, see [Set up OAuth](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_SettingUpOAuth.md) and [OAuth Inbound](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/oauth-inbound.md) . +To understand OAuth, see and . Consult with your SAP administrator: - Obtain the client ID and client secret. You need this information for the application registry form. -- Ask if the refresh token is a one-time usable token. A scheduled job that retrieves information from SAP runs once per day. If you need to run the scheduled job more often or on demand, discuss the access token and refresh token options. For more information, see [Manage OAuth tokens](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_ManageTokens.md). +- Ask if the refresh token is a one-time usable token. A scheduled job that retrieves information from SAP runs once per day. If you need to run the scheduled job more often or on demand, discuss the access token and refresh token options. For more information, see . - Ask them to enable the gateway services to expose the OData endpoints you want to use. - Ask them to create a scope in SAP for the exposed OData endpoints and give you the name and OAuth scope. You need this to configure the scope on the application registry form. @@ -42,7 +42,7 @@ Consult with your SAP administrator: 2. Select **Connect to a third party OAuth Provider** - Use this form to set SAP as the OAuth provider and ServiceNow as the OAuth client. For detailed information about the fields on this form, see [Connect to a third-party OAuth provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connect-3rd-party-oauth-provider.md). + Use this form to set SAP as the OAuth provider and ServiceNow as the OAuth client. For detailed information about the fields on this form, see . 3. Enter a **Name**. @@ -70,7 +70,7 @@ Consult with your SAP administrator: 2. Select **OAuth 2.0 credentials**. - For detailed information about the fields on this form, see [OAuth 2.0 credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/oauth-2-credentials.md). + For detailed information about the fields on this form, see . 3. Enter a **Name**. @@ -92,7 +92,7 @@ Consult with your SAP administrator: 3. On the **Connections** tab, select **New**. - For detailed information about the fields on this form, see [Create an HTTP\(s\) connection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/create-https-connection.md). + For detailed information about the fields on this form, see . 4. Enter a **Name**. diff --git a/markdown/integrate-applications/erp-integration-framework/create-an-odata-connection.md b/markdown/integrate-applications/erp-integration-framework/create-an-odata-connection.md index 66f70559bba..0566ea48538 100644 --- a/markdown/integrate-applications/erp-integration-framework/create-an-odata-connection.md +++ b/markdown/integrate-applications/erp-integration-framework/create-an-odata-connection.md @@ -43,7 +43,7 @@ An admin or a user with the sn\_erp\_integration.erp\_admin role must enable the For more information, see: - [Basic authentication credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_BasicAuthCredentialsForm.md) - - [OAuth 2.0 credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/oauth-2-credentials.md) + - - [API key credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/API-key-credential-form.md) - [Create a Connection & Credential alias](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connection-alias.md) 3. Create a connection and associate it with the new alias. diff --git a/markdown/integrate-applications/erp-integration-framework/erp-canvas-and-security.md b/markdown/integrate-applications/erp-integration-framework/erp-canvas-and-security.md index d0a2d9d6658..50cfff49eaf 100644 --- a/markdown/integrate-applications/erp-integration-framework/erp-canvas-and-security.md +++ b/markdown/integrate-applications/erp-integration-framework/erp-canvas-and-security.md @@ -20,7 +20,7 @@ In addition to role-based security and access control, Zero Copy Connector for E Personally identifiable data is secured with Zero Copy Connector for ERP in several ways. - You can customize models and remote tables to exclude personal data in a specified field, such as email address. -- All remote tables are secured using access control rules \(ACLs\). If you have a remote table that contains sensitive data, use ACLs to restrict that table from ServiceNow users. For more information, see [ServiceNow® access control](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_SNCAccessControl.md). +- All remote tables are secured using access control rules \(ACLs\). If you have a remote table that contains sensitive data, use ACLs to restrict that table from ServiceNow users. For more information, see . **Parent Topic:**[Configuring Zero Copy Connector for ERP](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/erp-integration-framework/erp-integration-configuration-overview.md) diff --git a/markdown/integrate-applications/erp-integration-framework/erp-canvas-roles.md b/markdown/integrate-applications/erp-integration-framework/erp-canvas-roles.md index 07be37775f3..6c28b155767 100644 --- a/markdown/integrate-applications/erp-integration-framework/erp-canvas-roles.md +++ b/markdown/integrate-applications/erp-integration-framework/erp-canvas-roles.md @@ -21,7 +21,7 @@ Assign Zero Copy Connector for ERP roles to give team members the access they mu For more on assigning roles, see [Assign a role to a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignARoleToAUser.md). -To learn more about product-specific \(granular\) admin roles, see [Platform security granular admin roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/platsec-granular-roles.md). +To learn more about product-specific \(granular\) admin roles, see . ## Zero Copy Connector for ERP roles @@ -51,7 +51,7 @@ Grants the user access to updating the application setup. Granular admin role for Zero Copy Connector for ERP that contains the sn\_erp\_integration.erp\_user role. - For more information on working with granular roles, see [Platform security granular admin roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/platsec-granular-roles.md). + For more information on working with granular roles, see .
diff --git a/markdown/integrate-applications/erp-integration-framework/erp-canvas-use-rest.md b/markdown/integrate-applications/erp-integration-framework/erp-canvas-use-rest.md index 1f9c3a6ac69..5cc28dc36ff 100644 --- a/markdown/integrate-applications/erp-integration-framework/erp-canvas-use-rest.md +++ b/markdown/integrate-applications/erp-integration-framework/erp-canvas-use-rest.md @@ -18,7 +18,7 @@ Extract data securely from ERP with REST for use in remote tables and extraction ## Providing REST access to users -You must have an SAP system that has been enabled to make a REST connection. REST connections use the HTTP connection template. For more information, see [Create an HTTP\(s\) connection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/create-https-connection.md). +You must have an SAP system that has been enabled to make a REST connection. REST connections use the HTTP connection template. For more information, see . ## Enabling download of XML files diff --git a/markdown/integrate-applications/erp-integration-framework/erp-rest-api-connector.md b/markdown/integrate-applications/erp-integration-framework/erp-rest-api-connector.md index 65de826ea2a..797ab0961f6 100644 --- a/markdown/integrate-applications/erp-integration-framework/erp-rest-api-connector.md +++ b/markdown/integrate-applications/erp-integration-framework/erp-rest-api-connector.md @@ -23,18 +23,18 @@ REST APIs can be used to access business data from ERP \(Enterprise Resource Pla ## Configure REST service connections -REST connections use the HTTP connection template. For more information, see [Create an HTTP\(s\) connection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/create-https-connection.md). +REST connections use the HTTP connection template. For more information, see . ## Authenticate securely The connector supports the following authentication options: - Basic Auth: A username and password \(Base64-encoded\). For more information, see [Basic authentication credential](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_BasicAuthCredentialsForm.md). -- JWT \(JSON Web Token\): A bearer token authentication. For more information, see [JWT Bearer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/jwt-bearer.md). +- JWT \(JSON Web Token\): A bearer token authentication. For more information, see . - API Key: A key passed as a header or query parameter. For more information, see [API key credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/API-key-credential-form.md) . -- OAuth 2.0: A token authentication with automatic token refresh. For more information, see [Manage OAuth tokens](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_ManageTokens.md). +- OAuth 2.0: A token authentication with automatic token refresh. For more information, see . -ServiceNow Vault stores credentials securely. For more information, see [Exploring ServiceNow Vault](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/exploring-servicenow-vault.md). +ServiceNow Vault stores credentials securely. For more information, see . The system validates that the configured credential type matches one of the authentication schemes defined in the API specification before allowing execution. diff --git a/markdown/integrate-applications/erp-integration-framework/set-up-erp-integration-connection.md b/markdown/integrate-applications/erp-integration-framework/set-up-erp-integration-connection.md index 5789526451f..b2fbe343dde 100644 --- a/markdown/integrate-applications/erp-integration-framework/set-up-erp-integration-connection.md +++ b/markdown/integrate-applications/erp-integration-framework/set-up-erp-integration-connection.md @@ -21,7 +21,7 @@ Connect Zero Copy Connector for ERP \(Enterprise Resource Planning\) to a system Role required: sn\_erp\_integration.erp\_admin -Identify an existing connection to use or create a connection. For more information, see [Get started with connections](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connection-information.md) and [Create an HTTP\(s\) connection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/create-https-connection.md). +Identify an existing connection to use or create a connection. For more information, see and . Note the following: diff --git a/markdown/integrate-applications/error-handling-rpa-studio.md b/markdown/integrate-applications/error-handling-rpa-studio.md index 8b87c30d2f6..7fb0ebd4a20 100644 --- a/markdown/integrate-applications/error-handling-rpa-studio.md +++ b/markdown/integrate-applications/error-handling-rpa-studio.md @@ -26,15 +26,15 @@ Role required: none 1. In the RPA Desktop Design Studio, select one of the following options to handle errors either at a component level or at an activity level. -
+
Option - + Action and description -
+
**To handle errors at a component level** @@ -42,7 +42,7 @@ Action and description On the Design surface, right-click the component title bar and select **Error Handler** to open the ERROR HANDLER dialog box. -
+
**To handle errors at an activity level** diff --git a/markdown/integrate-applications/export-certificates-rpa.md b/markdown/integrate-applications/export-certificates-rpa.md index 20d97df1255..b97cec2851c 100644 --- a/markdown/integrate-applications/export-certificates-rpa.md +++ b/markdown/integrate-applications/export-certificates-rpa.md @@ -79,7 +79,7 @@ Role required: admin ### What to do next -Register the root certificate to make it available for authentication. For more information, see [Register the CA certificate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/set-up-mutual-auth.md). +Register the root certificate to make it available for authentication. For more information, see Register the CA certificate. ## Export an intermediate certificate @@ -144,7 +144,7 @@ If your organization doesn't require an intermediate certificate, skip this task ### What to do next -Register the intermediate certificate to make it available for authentication. For more information, see [Register the CA certificate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/set-up-mutual-auth.md). +Register the intermediate certificate to make it available for authentication. For more information, see Register the CA certificate. ## Export a client authentication \(active directory\) certificate @@ -191,5 +191,5 @@ Role required: admin ### What to do next -Map the PEM certificate to the user. For more information, see [Map the PEM certificate to user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/set-up-mutual-auth.md). +Map the PEM certificate to the user. For more information, see Map the PEM certificate to user. diff --git a/markdown/integrate-applications/import-attachment-package-version.md b/markdown/integrate-applications/import-attachment-package-version.md index 129c16a00f3..ee7aa1a4bb6 100644 --- a/markdown/integrate-applications/import-attachment-package-version.md +++ b/markdown/integrate-applications/import-attachment-package-version.md @@ -22,13 +22,13 @@ Perform the following tasks before you import a package version attachment: - Ensure that the **sn\_rpa\_fdn.allow\_manual\_upload\_of\_automation\_package** system property is marked as true. If you have the admin role, you can edit this system property. - Ensure that there is no valid attachment associated to the package version​. - Verify that the life-cycle stage of the package version isn’t set to **Retired**. -- Create an active connection in the **RPA Automation Package** connection and credential alias. Ensure to provide the lower \(non-production\) environment in the **Connection URL** field. For more information, see [Create an HTTP\(s\) connection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/create-https-connection.md). +- Create an active connection in the **RPA Automation Package** connection and credential alias. Ensure to provide the lower \(non-production\) environment in the **Connection URL** field. For more information, see . Role required: sn\_rpa\_fdn.rpa\_release\_manager or sn\_rpa\_fdn.rpa\_admin ## About this task -The maximum package size is determined by the **com.glide.attachment.max\_size** system property. For more information about this system property, [Maximum allowed attachment size](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/sc-max-allowed-attachment-size.md). +The maximum package size is determined by the **com.glide.attachment.max\_size** system property. For more information about this system property, . Perform this task if you are automatically migrating the package attachment \(automation zip file\) from a lower \(non-production\) to a higher \(production\) environment. diff --git a/markdown/integrate-applications/install-plugins-rpa-studio.md b/markdown/integrate-applications/install-plugins-rpa-studio.md index a67bcad9df3..c72ffd65b34 100644 --- a/markdown/integrate-applications/install-plugins-rpa-studio.md +++ b/markdown/integrate-applications/install-plugins-rpa-studio.md @@ -167,15 +167,15 @@ Connector for interacting with SAP applications.For more information about the S 7. Perform the following steps for more plugin options. -
+
Action - + Steps -
+
**Update a plugin version** @@ -189,7 +189,7 @@ Steps 6. Save, close and reopen the project to load the updated plugins to the current project. -
+
**Remove a plugin** diff --git a/markdown/integrate-applications/integration-hub-remote-process-sync/build-first-remote-process-sync-integration.md b/markdown/integrate-applications/integration-hub-remote-process-sync/build-first-remote-process-sync-integration.md index 70be29648d9..3379cbcb817 100644 --- a/markdown/integrate-applications/integration-hub-remote-process-sync/build-first-remote-process-sync-integration.md +++ b/markdown/integrate-applications/integration-hub-remote-process-sync/build-first-remote-process-sync-integration.md @@ -44,7 +44,7 @@ In the following example, you will step through how to link two ServiceNow insta 3. While still on the User form, select **Set Password** to set a password. - For details, see steps four and five in [Configure password for a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/reset-your-password.md). + For details, see steps four and five in . 4. Reset the password for RPS API User for Instance A. @@ -73,7 +73,7 @@ In the following example, you will step through how to link two ServiceNow insta 7. While still on the User form, select **Set Password** to set a password. - For details, see steps four and five in [Configure password for a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/reset-your-password.md). + For details, see steps four and five in . 8. Reset the password for RPS Run as User A. @@ -106,7 +106,7 @@ In the following example, you will step through how to link two ServiceNow insta 12. While still on the User form, select **Set Password** to set a password. - For details, see steps four and five in [Configure password for a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/reset-your-password.md). + For details, see steps four and five in . 13. Reset the password for RPS API User for Instance B. @@ -135,7 +135,7 @@ In the following example, you will step through how to link two ServiceNow insta 16. While still on the User form, select **Set Password** to set a password. - For details, see steps four and five in [Configure password for a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/reset-your-password.md). + For details, see steps four and five in . 17. Reset the password for RPS Run as User B from Instance B. diff --git a/markdown/integrate-applications/integration-hub/aws-translate-setup.md b/markdown/integrate-applications/integration-hub/aws-translate-setup.md index c20faf11771..8f0440c4610 100644 --- a/markdown/integrate-applications/integration-hub/aws-translate-setup.md +++ b/markdown/integrate-applications/integration-hub/aws-translate-setup.md @@ -7,7 +7,7 @@ release: australia product: Integration Hub classification: integration-hub topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [AWS Translate Spoke, Integration Hub spokes, Build integrations, Integration Hub, Workflow Data Fabric] --- diff --git a/markdown/integrate-applications/integration-hub/aws-translate-spk.md b/markdown/integrate-applications/integration-hub/aws-translate-spk.md index 29ae694d06b..87695b73541 100644 --- a/markdown/integrate-applications/integration-hub/aws-translate-spk.md +++ b/markdown/integrate-applications/integration-hub/aws-translate-spk.md @@ -7,7 +7,7 @@ release: australia product: Integration Hub classification: integration-hub topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Integration Hub spokes, Build integrations, Integration Hub, Workflow Data Fabric] --- diff --git a/markdown/integrate-applications/integration-hub/configure-message-topic-reps-sc.md b/markdown/integrate-applications/integration-hub/configure-message-topic-reps-sc.md index 9b5c32afaf0..12c782cd1ed 100644 --- a/markdown/integrate-applications/integration-hub/configure-message-topic-reps-sc.md +++ b/markdown/integrate-applications/integration-hub/configure-message-topic-reps-sc.md @@ -22,7 +22,7 @@ Set up message and topic replications to replicate data between your Apache Kafk - This feature requires a subscription. For more information, see [Using Stream Connect for Apache Kafka](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integration-hub/stream-connect-apache-kafka.md). - Verify the Hermes Messaging Service and Instance PKI Certificate Generator are working. - . - - Check the [Key Management Framework Health](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/kmf_diagnostics.md) to verify that all three items in the Instance PKI section are operational. + - Check the to verify that all three items in the Instance PKI section are operational. - Configure and start a MID Server or MID Server cluster. For more information, see [Configuring MID Servers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_MIDServerConfiguration.md) and [Configure a MID Server cluster](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/t_ConfigureAMIDServerCluster.md). The MID Server must be able to access Hermes endpoints through the firewall. Work with your network administrator to make sure that the following port ranges are open. diff --git a/markdown/integrate-applications/integration-hub/connections-dashboard.md b/markdown/integrate-applications/integration-hub/connections-dashboard.md index 99112046c9b..e6ecdd9ea10 100644 --- a/markdown/integrate-applications/integration-hub/connections-dashboard.md +++ b/markdown/integrate-applications/integration-hub/connections-dashboard.md @@ -61,7 +61,7 @@ If an alias uses an OAuth credential, the OAuth access or refresh token status i ## Configuration templates -Configuration templates enable you to set up complex integrations using a single form. For example, an OAuth integration requires registering an OAuth provider, generating a token, and creating several connection and credential records. But if you use a configuration template to set up an OAuth integration, you only need to fill in one form. The system creates the associated records. To learn more about templates, see [Connection and Credential configuration templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/spoke-configuration-template.md). +Configuration templates enable you to set up complex integrations using a single form. For example, an OAuth integration requires registering an OAuth provider, generating a token, and creating several connection and credential records. But if you use a configuration template to set up an OAuth integration, you only need to fill in one form. The system creates the associated records. To learn more about templates, see Connection and Credential configuration templates. To add, edit, or configure connections directly through the dashboard, an alias must have a configuration template. Not all aliases have templates. Templates were first introduced in the Orlando release, so aliases from previous versions may not have them yet. An alias without a template displays an **Advanced Setup** option on both its dashboard and detailed view. Clicking **Advanced Setup** opens the alias's connection and credential record, where you can set up the alias. For more information about working with aliases that don't have templates, see [Create a Connection and Credential alias](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connection-alias.md). @@ -70,7 +70,7 @@ To add, edit, or configure connections directly through the dashboard, an alias When you transfer an alias or promote it to production, its underlying connection information doesn't get transferred with it. In this situation, the connection is in an unconfigured state and must be reconfigured before you can use it. You can reestablish the underlying connections either through the dashboard or through the platform user interface. - If the alias has a template, you can configure the connection through the dashboard. -- If it doesn't have a template, configure it through the platform user interface. For more information about configuring a connection without a template, see [Getting started with connections](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connection-information.md). +- If it doesn't have a template, configure it through the platform user interface. For more information about configuring a connection without a template, see Getting started with connections. ## Roles diff --git a/markdown/integrate-applications/integration-hub/create-now-learning-spoke.md b/markdown/integrate-applications/integration-hub/create-now-learning-spoke.md index 767d5ec5126..2dda3c23ff4 100644 --- a/markdown/integrate-applications/integration-hub/create-now-learning-spoke.md +++ b/markdown/integrate-applications/integration-hub/create-now-learning-spoke.md @@ -27,7 +27,7 @@ Connect ServiceNow University with Coaching with Learning to pull courses from S **Note:** You must have an ITSM Enterprise license subscription to get your spoke credentials. -- For more information on OAuth Credentials, see [OAuth 2.0 credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/oauth-2-credentials.md). +- For more information on OAuth Credentials, see . ## Procedure diff --git a/markdown/integrate-applications/integration-hub/dashboard-add-connection.md b/markdown/integrate-applications/integration-hub/dashboard-add-connection.md index bb79b948bac..31d925b7514 100644 --- a/markdown/integrate-applications/integration-hub/dashboard-add-connection.md +++ b/markdown/integrate-applications/integration-hub/dashboard-add-connection.md @@ -26,11 +26,11 @@ Role required: connection\_admin or admin 2. Locate the alias you want to add a connection to and select **Add Connection**. - If there isn't an **Add Connection** option, the alias doesn't have a configuration template. To add a connection through the dashboard, the parent alias must have a template. Not all aliases have templates. Templates were first introduced in the Orlando release, so aliases from previous versions may not have them yet. If yours doesn't, you can set up your alias through the platform user interface instead. Select the **Advanced Setup** option to get started. For more information, see [Create a Connection and Credential alias](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connection-alias.md). To learn more about templates, see [Connection and Credential configuration templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/spoke-configuration-template.md). + If there isn't an **Add Connection** option, the alias doesn't have a configuration template. To add a connection through the dashboard, the parent alias must have a template. Not all aliases have templates. Templates were first introduced in the Orlando release, so aliases from previous versions may not have them yet. If yours doesn't, you can set up your alias through the platform user interface instead. Select the **Advanced Setup** option to get started. For more information, see [Create a Connection and Credential alias](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connection-alias.md). To learn more about templates, see Connection and Credential configuration templates. 3. On the form, fill in the fields. - The fields that appear on the form depend on which configuration template the parent alias has. For details on each specific template, visit [Connection and Credential configuration templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/spoke-configuration-template.md). + The fields that appear on the form depend on which configuration template the parent alias has. For details on each specific template, visit Connection and Credential configuration templates. 4. To submit the form, click **Create Connection**. diff --git a/markdown/integrate-applications/integration-hub/dashboard-configure-connection.md b/markdown/integrate-applications/integration-hub/dashboard-configure-connection.md index 53d041b3bbd..2387d5ee170 100644 --- a/markdown/integrate-applications/integration-hub/dashboard-configure-connection.md +++ b/markdown/integrate-applications/integration-hub/dashboard-configure-connection.md @@ -34,7 +34,7 @@ When you transfer an alias or promote it to production, its underlying connectio 4. On the Configure Connection form, fill in the fields. - The fields that appear on the form depend on which configuration template the parent alias has. For details on each specific template, see [Connection and Credential configuration templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/spoke-configuration-template.md). + The fields that appear on the form depend on which configuration template the parent alias has. For details on each specific template, see Connection and Credential configuration templates. Configuring a connection through the dashboard requires the parent alias to have a configuration template. If yours doesn't, clicking **Configure** opens the Connection and Credential Alias record for your alias instead of the Configure Connection form. For more information about configuring your connection in the Connection and Credential Alias record, see [Create a Connection and Credential alias](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connection-alias.md). diff --git a/markdown/integrate-applications/integration-hub/exploring-integration-hub.md b/markdown/integrate-applications/integration-hub/exploring-integration-hub.md index 5ce0ffd82d2..c069d4138b5 100644 --- a/markdown/integrate-applications/integration-hub/exploring-integration-hub.md +++ b/markdown/integrate-applications/integration-hub/exploring-integration-hub.md @@ -59,7 +59,7 @@ Stream data with Stream Connect for Apache Kafka. Stream Connect links your Kafk ## Manage connections -Integration Hub takes advantage of aliases to manage connection information and credentials when integrating with external systems. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. Integration Hub only requires an alias, which then resolves to use the correct credentials and connection information during runtime. Learn more about [credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). +Integration Hub takes advantage of aliases to manage connection information and credentials when integrating with external systems. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. Integration Hub only requires an alias, which then resolves to use the correct credentials and connection information during runtime. Learn more about credentials, connections, and aliases. View and configure your connection and credential aliases with the [Connections dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integration-hub/connections-dashboard.md). The Connections dashboard enables you to manage multiple connections through a single interface, and provides simplified processes for adding, editing, and configuring connections. With the Connections dashboard, you can view details about an alias and all associated child connections in a single location. diff --git a/markdown/integrate-applications/integration-hub/generate-endpt-oauth2.md b/markdown/integrate-applications/integration-hub/generate-endpt-oauth2.md index 76df80e2fa7..28e94c1f512 100644 --- a/markdown/integrate-applications/integration-hub/generate-endpt-oauth2.md +++ b/markdown/integrate-applications/integration-hub/generate-endpt-oauth2.md @@ -24,10 +24,10 @@ Subscription required: This feature requires an Integration Hub subscription. Fo Ensure that you've installed the required spoke plugin. -Ensure that you have created an OAuth application endpoint for the external client applications to access the ServiceNow instance. For more information about creating an inbound OAuth application endpoint, see [OAuth Inbound](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/oauth-inbound.md). +Ensure that you have created an OAuth application endpoint for the external client applications to access the ServiceNow instance. For more information about creating an inbound OAuth application endpoint, see . -- If you want to create an OAuth application endpoint for external client applications to access the ServiceNow instance, see [Create an endpoint for clients to access the instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_CreateEndpointforExternalClients.md). -- If you want to create an OAuth JWT API endpoint for external clients to access the ServiceNow instance, see [Create an OAuth JWT API endpoint for external clients \(machine to machine integration\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/create-jwt-endpoint.md). +- If you want to create an OAuth application endpoint for external client applications to access the ServiceNow instance, see . +- If you want to create an OAuth JWT API endpoint for external clients to access the ServiceNow instance, see . **Parent Topic:**[Set up external trigger endpoints](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integration-hub/set-up-external-webhook-endpoints.md) diff --git a/markdown/integrate-applications/integration-hub/integration-steps.md b/markdown/integrate-applications/integration-hub/integration-steps.md index f38bd3891f7..87b0d36c37c 100644 --- a/markdown/integrate-applications/integration-hub/integration-steps.md +++ b/markdown/integrate-applications/integration-hub/integration-steps.md @@ -145,11 +145,11 @@ Complete a step-by-step training on using the REST step in the [REST in Integrat ## Connection attributes -Define connection-specific variables that you can use in Integration Hub integration steps. When using an integration step, you must establish a connection with an external system. Use a Connection & Credential alias instead of defining the connection inline. An alias enables you to update the connection details once without having to reconfigure every action. Any action step that uses an alias inherits the attributes associated with it. Workflow Studio displays attributes as data pills that you can drag into your action step. For example, you can create a page size attribute that becomes a REST step query parameter. For more information about connection attributes, see [Create connection attributes for IntegrationHub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/create-connection-attributes.md). +Define connection-specific variables that you can use in Integration Hub integration steps. When using an integration step, you must establish a connection with an external system. Use a Connection & Credential alias instead of defining the connection inline. An alias enables you to update the connection details once without having to reconfigure every action. Any action step that uses an alias inherits the attributes associated with it. Workflow Studio displays attributes as data pills that you can drag into your action step. For example, you can create a page size attribute that becomes a REST step query parameter. For more information about connection attributes, see Create connection attributes for IntegrationHub. ## MID Server connection aliases -Action designers can set MID Server selection attributes using a connection record associated with an alias and associate the alias with an integration step. When the flow runs, the system uses the attributes to determine which MID Server runs the step. Learn more about [Introduction to credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). +Action designers can set MID Server selection attributes using a connection record associated with an alias and associate the alias with an integration step. When the flow runs, the system uses the attributes to determine which MID Server runs the step. Learn more about Introduction to credentials, connections, and aliases. ## MID Server and MID Cluster selection diff --git a/markdown/integrate-applications/integration-hub/jdbc-step.md b/markdown/integrate-applications/integration-hub/jdbc-step.md index 41b8cbd7bfc..ba5b1da6542 100644 --- a/markdown/integrate-applications/integration-hub/jdbc-step.md +++ b/markdown/integrate-applications/integration-hub/jdbc-step.md @@ -84,7 +84,7 @@ Connection Type of connection to use.- **Define Connection Inline**: Define connection information within the action step. - **Use Connection Alias**: Define connection information using the Connection Alias table. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. - To learn more about connections and credentials, see [Introduction to credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). + To learn more about connections and credentials, see Introduction to credentials, connections, and aliases.
@@ -92,7 +92,7 @@ Connection Alias -Connection & Credential alias record that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. To learn more about connections and credentials, see [credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. This field is available when **Use Connection Alias** is selected from the Connection list. +Connection & Credential alias record that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. To learn more about connections and credentials, see credentials, connections, and aliases. The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. This field is available when **Use Connection Alias** is selected from the Connection list.
@@ -100,7 +100,7 @@ Credential Alias -Credential alias that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials when using an action in multiple environments. Likewise, if the credential information changes, you don't need to update your custom action. To learn more about connections and credentials, see [credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. This field is available when **Define Connection Inline** is selected from the Connection list. +Credential alias that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials when using an action in multiple environments. Likewise, if the credential information changes, you don't need to update your custom action. To learn more about connections and credentials, see credentials, connections, and aliases. The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. This field is available when **Define Connection Inline** is selected from the Connection list.
diff --git a/markdown/integrate-applications/integration-hub/managing-connections-integration-hub.md b/markdown/integrate-applications/integration-hub/managing-connections-integration-hub.md index f412d8fd9ec..700a9cb5e3b 100644 --- a/markdown/integrate-applications/integration-hub/managing-connections-integration-hub.md +++ b/markdown/integrate-applications/integration-hub/managing-connections-integration-hub.md @@ -18,7 +18,7 @@ Create several connections to a single integration provider. View and configure ## Connections and credentials in Integration Hub -Integration Hub uses aliases to manage connection information and credentials when integrating with external systems. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. Integration Hub only requires an alias, which then resolves to use the correct credentials and connection information during runtime. Learn more about [credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). +Integration Hub uses aliases to manage connection information and credentials when integrating with external systems. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. Integration Hub only requires an alias, which then resolves to use the correct credentials and connection information during runtime. Learn more about credentials, connections, and aliases. ## Support for multiple connections diff --git a/markdown/integrate-applications/integration-hub/microsoft-teams-spoke.md b/markdown/integrate-applications/integration-hub/microsoft-teams-spoke.md index 389fa3677de..072dc20e094 100644 --- a/markdown/integrate-applications/integration-hub/microsoft-teams-spoke.md +++ b/markdown/integrate-applications/integration-hub/microsoft-teams-spoke.md @@ -7,7 +7,7 @@ release: australia product: Integration Hub classification: integration-hub topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Integration Hub spokes, Build integrations, Integration Hub, Workflow Data Fabric] --- diff --git a/markdown/integrate-applications/integration-hub/mtls-mid-server.md b/markdown/integrate-applications/integration-hub/mtls-mid-server.md index 384a6432a73..391ddc97dc9 100644 --- a/markdown/integrate-applications/integration-hub/mtls-mid-server.md +++ b/markdown/integrate-applications/integration-hub/mtls-mid-server.md @@ -36,11 +36,11 @@ A MID Protocol Profile enables you to use the mTLS protocol with a MID Server. W This task is divided into four steps. 1. Create a Connection & Credential Alias. This task shows you how to create a basic Connection & Credential alias. For detailed information, see [Create a Connection & Credential alias](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connection-alias.md). -2. Create a connection. This task shows you how to create a basic HTTP\(s\) connection. For more details, see [Create an HTTP\(s\) connection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/create-https-connection.md). +2. Create a connection. This task shows you how to create a basic HTTP\(s\) connection. For more details, see . 3. Create a MID Protocol Profile. The mTLS keystore and password may be stored on the instance \(in the MID Protocol Profile\), off the instance \(in the MID Server's `config.xml` file\), or in an external vault. ServiceNow supports CyberArk Password Vault for vault storage. - If you're storing them on the instance, the keystore and password must also be on the MID Server. - If you're storing them in the config.xml file, make sure you add the mTLS protocol parameters to the file before you configure the MID Protocol Profile. The `config.xml` is in the `/agent` directory, in the MID Server installation directory. See [MID Server parameters](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/mid-server-parameters.md). - - If you’re storing them in an external vault, make sure you set up your [CyberArk integration configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_CyberArkIntegrationConfiguration.md) before creating a MID Protocol Profile. + - If you’re storing them in an external vault, make sure you set up your before creating a MID Protocol Profile. 4. Test your connection with a [REST step](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integration-hub/rest-request-action-designer.md). This step is optional. ### Procedure diff --git a/markdown/integrate-applications/integration-hub/open-api-step-action-designer.md b/markdown/integrate-applications/integration-hub/open-api-step-action-designer.md index dc74b9effca..6fbe78dded3 100644 --- a/markdown/integrate-applications/integration-hub/open-api-step-action-designer.md +++ b/markdown/integrate-applications/integration-hub/open-api-step-action-designer.md @@ -40,7 +40,7 @@ Connection Alias -Connection & Credential alias record that the system uses to run the action step. Users with the action\_designer and connection\_admin, or admin roles can select an associated Connection alias record. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. To learn more about connections and credentials, see [credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). +Connection & Credential alias record that the system uses to run the action step. Users with the action\_designer and connection\_admin, or admin roles can select an associated Connection alias record. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. To learn more about connections and credentials, see credentials, connections, and aliases.
diff --git a/markdown/integrate-applications/integration-hub/powershell-step-action-designer.md b/markdown/integrate-applications/integration-hub/powershell-step-action-designer.md index 9feeb0c6ae3..0d0436d9b7b 100644 --- a/markdown/integrate-applications/integration-hub/powershell-step-action-designer.md +++ b/markdown/integrate-applications/integration-hub/powershell-step-action-designer.md @@ -49,7 +49,7 @@ Connection Type of connection to use. - **Define Connection Inline**: Define connection information within the action step. - **Use Connection Alias**: Define connection information using the Connection Alias table. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. - To learn more about connections and credentials, see [Introduction to credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). + To learn more about connections and credentials, see Introduction to credentials, connections, and aliases.
@@ -57,7 +57,7 @@ Connection Alias -Connection & Credential alias record that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. To learn more about connections and credentials, see [credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. **Note:** This field is available when **Use Connection Alias** is selected from the Connection list. +Connection & Credential alias record that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. To learn more about connections and credentials, see credentials, connections, and aliases. The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. **Note:** This field is available when **Use Connection Alias** is selected from the Connection list.
@@ -65,7 +65,7 @@ Credential Alias -Credential alias that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials when using an action in multiple environments. Likewise, if the credential information changes, you don't need to update your custom action. To learn more about connections and credentials, see [credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. **Note:** This field is available when **Define Connection Inline** is selected from the Connection list. +Credential alias that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials when using an action in multiple environments. Likewise, if the credential information changes, you don't need to update your custom action. To learn more about connections and credentials, see credentials, connections, and aliases. The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. **Note:** This field is available when **Define Connection Inline** is selected from the Connection list.
diff --git a/markdown/integrate-applications/integration-hub/rest-request-action-designer.md b/markdown/integrate-applications/integration-hub/rest-request-action-designer.md index 5dd34d78ff7..7b4e3851065 100644 --- a/markdown/integrate-applications/integration-hub/rest-request-action-designer.md +++ b/markdown/integrate-applications/integration-hub/rest-request-action-designer.md @@ -43,7 +43,7 @@ Connection Type of connection to use. - **Define Connection Inline**: Define connection information within the action step. - **Use Connection Alias**: Define connection information using the Connection Alias table. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. - To learn more about connections and credentials, see [Introduction to credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). + To learn more about connections and credentials, see Introduction to credentials, connections, and aliases.
@@ -51,7 +51,7 @@ Connection Alias -Connection & Credential alias record that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. To learn more about connections and credentials, see [credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. +Connection & Credential alias record that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. To learn more about connections and credentials, see credentials, connections, and aliases. The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. **Note:** This field is available when **Use Connection Alias** is selected from the Connection list. @@ -61,7 +61,7 @@ Credential Alias -Credential alias that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials when using an action in multiple environments. Likewise, if the credential information changes, you don't need to update your custom action. To learn more about connections and credentials, see [credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. +Credential alias that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials when using an action in multiple environments. Likewise, if the credential information changes, you don't need to update your custom action. To learn more about connections and credentials, see credentials, connections, and aliases. The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. **Note:** This field is available when **Define Connection Inline** is selected from the Connection list. diff --git a/markdown/integrate-applications/integration-hub/set-up-flow-ihub.md b/markdown/integrate-applications/integration-hub/set-up-flow-ihub.md index 07c2affbe26..37d25d3614c 100644 --- a/markdown/integrate-applications/integration-hub/set-up-flow-ihub.md +++ b/markdown/integrate-applications/integration-hub/set-up-flow-ihub.md @@ -78,7 +78,7 @@ Option to specify the user that runs the flow. You can select the system user or **Note:** By default, flows run as the user who initiates the session. - To create a flow that can run with a personal OAuth token, select the user who initiates the session option. If the user who is running the flow has a personal OAuth token, the flow runs with that token. For more information about creating a personal OAuth token, see [OAuth 2.0 credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/oauth-2-credentials.md). + To create a flow that can run with a personal OAuth token, select the user who initiates the session option. If the user who is running the flow has a personal OAuth token, the flow runs with that token. For more information about creating a personal OAuth token, see OAuth 2.0 credentials. When flows run as the user who initiates the session, the system limits flow actions by user Access Control Rule \(ACL\) restrictions. Ensure that security restrictions don't prevent users who trigger the flow from performing flow actions. Flows run by the initiating user also respect user-specific settings such as date/time formats. diff --git a/markdown/integrate-applications/integration-hub/set-up-kubernetes.md b/markdown/integrate-applications/integration-hub/set-up-kubernetes.md index 6dac7851f8e..d479d5763f0 100644 --- a/markdown/integrate-applications/integration-hub/set-up-kubernetes.md +++ b/markdown/integrate-applications/integration-hub/set-up-kubernetes.md @@ -64,7 +64,7 @@ Role required: admin. 3. Complete the form and enter the certificate in the **PEM Certificate** field. - For more information about uploading certificates, see [Upload a certificate to an instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_UploadACertificateToAnInstance.md). + For more information about uploading certificates, see Upload a certificate to an instance. 4. Click **Submit**. diff --git a/markdown/integrate-applications/integration-hub/set-up-okta-v1.1.1.md b/markdown/integrate-applications/integration-hub/set-up-okta-v1.1.1.md index c1671f70975..2f93afdda3d 100644 --- a/markdown/integrate-applications/integration-hub/set-up-okta-v1.1.1.md +++ b/markdown/integrate-applications/integration-hub/set-up-okta-v1.1.1.md @@ -322,7 +322,7 @@ Create a connection record that contains the information to connect to the Okta #### Before you begin -**Important:** If you have configured different OAuth scopes as mentioned in step 9 of [Create an OAuth application in Okta](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integration-hub/set-up-okta-v1.1.1.md), do not perform this procedure. Instead, perform the steps outlined in [Connect to a third-party OAuth provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connect-3rd-party-oauth-provider.md) and add the corresponding OAuth scopes that align with your Okta Web Application that are granted in step 9 of [Create an OAuth application in Okta](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integration-hub/set-up-okta-v1.1.1.md). +**Important:** If you have configured different OAuth scopes as mentioned in step 9 of [Create an OAuth application in Okta](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integration-hub/set-up-okta-v1.1.1.md), do not perform this procedure. Instead, perform the steps outlined in and add the corresponding OAuth scopes that align with your Okta Web Application that are granted in step 9 of [Create an OAuth application in Okta](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integration-hub/set-up-okta-v1.1.1.md). Role required: admin. diff --git a/markdown/integrate-applications/integration-hub/set-up-verifi-spoke.md b/markdown/integrate-applications/integration-hub/set-up-verifi-spoke.md index 8d6f9f25e51..aab236ad517 100644 --- a/markdown/integrate-applications/integration-hub/set-up-verifi-spoke.md +++ b/markdown/integrate-applications/integration-hub/set-up-verifi-spoke.md @@ -30,7 +30,7 @@ JSON Web Tokens \(JWTs\) enable the capability to configure server-to-server API 1. Generate a JSON Web Token \(JWT\). - Create a JWT for your instance by using this link to enable JWT authentication. For Verifi Spoke, generate the authorization by using the *VerifiAuthorizationTokenGenerator* script. For more information, see [Generate a JSON Web Token \(JWT\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/Scoped-API-generate-JWT.md). + Create a JWT for your instance by using this link to enable JWT authentication. For Verifi Spoke, generate the authorization by using the *VerifiAuthorizationTokenGenerator* script. For more information, see . 2. Create credential records for the Verifi Spoke. diff --git a/markdown/integrate-applications/integration-hub/setup-amazon-ec2.md b/markdown/integrate-applications/integration-hub/setup-amazon-ec2.md index 4aee1148aea..02c8a9da06f 100644 --- a/markdown/integrate-applications/integration-hub/setup-amazon-ec2.md +++ b/markdown/integrate-applications/integration-hub/setup-amazon-ec2.md @@ -44,15 +44,15 @@ Role required: admin 5. On the form, fill these values. -
+
Field - + Description -
+
**Name** @@ -60,7 +60,7 @@ Description Name to uniquely identify the connection record. For example, enter `AWS Credentials`. -
+
**Active** @@ -68,7 +68,7 @@ Name to uniquely identify the connection record. For example, enter `AWS Credent Option to actively use the credential record. -
+
**Access Key ID** @@ -76,7 +76,7 @@ Option to actively use the credential record. Access Key ID of the user with full access to EC2. -
+
**Secret Access Key** @@ -84,7 +84,7 @@ Access Key ID of the user with full access to EC2. Secret Access Key of the user with full access to EC2. -
+
**Credential alias** @@ -92,7 +92,7 @@ Secret Access Key of the user with full access to EC2. Associated credential record. -
+
**Authentication Algorithm** diff --git a/markdown/integrate-applications/integration-hub/setup-amazon-rds.md b/markdown/integrate-applications/integration-hub/setup-amazon-rds.md index 37bef347cdf..d3215d37158 100644 --- a/markdown/integrate-applications/integration-hub/setup-amazon-rds.md +++ b/markdown/integrate-applications/integration-hub/setup-amazon-rds.md @@ -44,15 +44,15 @@ Role required: admin 5. On the form, fill these fields. -
+
Field - + Description -
+
**Name** @@ -60,7 +60,7 @@ Description Name to uniquely identify the connection record. For example, enter `AWS Credentials`. -
+
**Active** @@ -68,7 +68,7 @@ Name to uniquely identify the connection record. For example, enter `AWS Credent Option to actively use the credential record. -
+
**Access Key ID** @@ -76,7 +76,7 @@ Option to actively use the credential record. Access Key ID of the user with full access to Amazon RDS. -
+
**Secret Access Key** @@ -84,7 +84,7 @@ Access Key ID of the user with full access to Amazon RDS. Secret Access Key of the user with full access to Amazon RDS. -
+
**Credential alias** @@ -92,7 +92,7 @@ Secret Access Key of the user with full access to Amazon RDS. Associated credential record. -
+
**Authentication Algorithm** diff --git a/markdown/integrate-applications/integration-hub/setup-ext-triggers-docusign.md b/markdown/integrate-applications/integration-hub/setup-ext-triggers-docusign.md index 0ba69c05f2d..2efd29f252c 100644 --- a/markdown/integrate-applications/integration-hub/setup-ext-triggers-docusign.md +++ b/markdown/integrate-applications/integration-hub/setup-ext-triggers-docusign.md @@ -32,7 +32,7 @@ Role required: admin ### About this task -For more information about client credentials grant type, see [Client Credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/client-credentials.md). +For more information about client credentials grant type, see . ### Procedure diff --git a/markdown/integrate-applications/integration-hub/setup-gcompute.md b/markdown/integrate-applications/integration-hub/setup-gcompute.md index 0bf906b3b04..e51df50c627 100644 --- a/markdown/integrate-applications/integration-hub/setup-gcompute.md +++ b/markdown/integrate-applications/integration-hub/setup-gcompute.md @@ -23,7 +23,7 @@ Integrate the ServiceNow instance and Google Compute Engine spoke by using OAuth - Access to Google Cloud Platform. - Role required: admin. -**Note:** This procedure outlines steps to configure the custom app using OAuth. You can also configure the custom app using Service Account associated with JWT tokens. For more information about setting up the spoke using JWT tokens, see [Choosing an Authentication Method - Service accounts](https://cloud.google.com/endpoints/docs/openapi/authentication-method#service_accounts) and [Set up OAuth provider with JWT Bearer grant type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/JWT-Bearer-token-support.md). +**Note:** This procedure outlines steps to configure the custom app using OAuth. You can also configure the custom app using Service Account associated with JWT tokens. For more information about setting up the spoke using JWT tokens, see [Choosing an Authentication Method - Service accounts](https://cloud.google.com/endpoints/docs/openapi/authentication-method#service_accounts) and Set up OAuth provider with JWT Bearer grant type. ## Configure the Google Compute Engine application diff --git a/markdown/integrate-applications/integration-hub/setup-rem-instance.md b/markdown/integrate-applications/integration-hub/setup-rem-instance.md index c0f75105459..385ed0a7088 100644 --- a/markdown/integrate-applications/integration-hub/setup-rem-instance.md +++ b/markdown/integrate-applications/integration-hub/setup-rem-instance.md @@ -41,7 +41,7 @@ Register remote ServiceNow instance as an OAuth provider so that the local Servi ### Before you begin - In the remote ServiceNow instance: - - Create an OAuth API endpoint for external clients. In **Redirect URL**, specify the URL of the local ServiceNow instance in this format: `https://.service-now.com/oauth_redirect.do`. For more information, see [Create an endpoint for clients to access the instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_CreateEndpointforExternalClients.md). + - Create an OAuth API endpoint for external clients. In **Redirect URL**, specify the URL of the local ServiceNow instance in this format: `https://.service-now.com/oauth_redirect.do`. For more information, see Create an endpoint for clients to access the instance. - Copy and record the values of Client ID and Client Secret. - Role required: admin diff --git a/markdown/integrate-applications/integration-hub/setup-successfactors.md b/markdown/integrate-applications/integration-hub/setup-successfactors.md index a32ea4804f3..fd906bd01ae 100644 --- a/markdown/integrate-applications/integration-hub/setup-successfactors.md +++ b/markdown/integrate-applications/integration-hub/setup-successfactors.md @@ -87,7 +87,7 @@ Role required: admin 2. Upload the JKS certificate to your ServiceNow instance. - For instructions to upload the JKS certificate, see [Upload a certificate to an instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_UploadACertificateToAnInstance.md) . + For instructions to upload the JKS certificate, see Upload a certificate to an instance . \[Omitted image "sapsf-cert.png"\] Alt text: Upload JKS certificate. diff --git a/markdown/integrate-applications/integration-hub/soap-step-action-designer.md b/markdown/integrate-applications/integration-hub/soap-step-action-designer.md index 00bd4b9c7a6..24077339676 100644 --- a/markdown/integrate-applications/integration-hub/soap-step-action-designer.md +++ b/markdown/integrate-applications/integration-hub/soap-step-action-designer.md @@ -49,7 +49,7 @@ Connection The type of connection to use. - **Define Connection Inline**: Define connection information within the action step. - **Use Connection Alias**: Define connection information using the Connection Alias table. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. - To learn more about connections and credentials, see [Introduction to credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). + To learn more about connections and credentials, see Introduction to credentials, connections, and aliases.
@@ -57,7 +57,7 @@ Connection Alias -Connection & Credential alias record that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. To learn more about connections and credentials, see [credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. **Note:** This field is available when **Use Connection Alias** is selected from the Connection list. +Connection & Credential alias record that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. To learn more about connections and credentials, see credentials, connections, and aliases. The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. **Note:** This field is available when **Use Connection Alias** is selected from the Connection list.
@@ -65,7 +65,7 @@ Credential Alias -Credential alias that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials when using an action in multiple environments. Likewise, if the credential information changes, you don't need to update your custom action. To learn more about connections and credentials, see [credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. **Note:** This field is available when **Define Connection Inline** is selected from the Connection list. +Credential alias that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials when using an action in multiple environments. Likewise, if the credential information changes, you don't need to update your custom action. To learn more about connections and credentials, see credentials, connections, and aliases. The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. **Note:** This field is available when **Define Connection Inline** is selected from the Connection list.
diff --git a/markdown/integrate-applications/integration-hub/ssh-step-action-designer.md b/markdown/integrate-applications/integration-hub/ssh-step-action-designer.md index e391767d883..7f53eee13b7 100644 --- a/markdown/integrate-applications/integration-hub/ssh-step-action-designer.md +++ b/markdown/integrate-applications/integration-hub/ssh-step-action-designer.md @@ -52,7 +52,7 @@ Connection Type of connection to use.- **Define Connection Inline**: Define connection information within the action step. - **Use Connection Alias**: Define connection information using the Connection Alias table. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. - To learn more about connections and credentials, see [Introduction to credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). + To learn more about connections and credentials, see Introduction to credentials, connections, and aliases.
@@ -60,7 +60,7 @@ Connection Alias -Connection & Credential alias record that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. To learn more about connections and credentials, see [credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. This field is available when **Use Connection Alias** is selected from the Connection list. +Connection & Credential alias record that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using an action in multiple environments. Likewise, if the connection information changes, you don't need to update your custom action. To learn more about connections and credentials, see credentials, connections, and aliases. The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. This field is available when **Use Connection Alias** is selected from the Connection list.
@@ -68,7 +68,7 @@ Credential Alias -Credential alias that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials when using an action in multiple environments. Likewise, if the credential information changes, you don't need to update your custom action. To learn more about connections and credentials, see [credentials, connections, and aliases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/credentials-connections-alias.md). The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. This field is available when **Define Connection Inline** is selected from the Connection list.**Note:** The SSH step requires a credential record that supports either SSH private key credentials or SSH credentials. This step does not support Windows credentials where the **Use MID Server service account** option is selected. +Credential alias that the system uses to run the action step. Users with the flow\_designer or admin role can create or select an associated Connection record. Using an alias eliminates the need to configure multiple credentials when using an action in multiple environments. Likewise, if the credential information changes, you don't need to update your custom action. To learn more about connections and credentials, see credentials, connections, and aliases. The credential value is displayed as a Password \(2 Way Encrypted\) data pill on the data panel. This field is available when **Define Connection Inline** is selected from the Connection list.**Note:** The SSH step requires a credential record that supports either SSH private key credentials or SSH credentials. This step does not support Windows credentials where the **Use MID Server service account** option is selected.
diff --git a/markdown/integrate-applications/integration-hub/stream-connect-alert.md b/markdown/integrate-applications/integration-hub/stream-connect-alert.md index e61c1dfc3ee..d0f2e862a44 100644 --- a/markdown/integrate-applications/integration-hub/stream-connect-alert.md +++ b/markdown/integrate-applications/integration-hub/stream-connect-alert.md @@ -8,7 +8,7 @@ product: Integration Hub classification: integration-hub topic_type: concept last_updated: "2026-03-12" -reading_time_minutes: 6 +reading_time_minutes: 5 breadcrumb: [Using Stream Connect for Apache Kafka, Import and stream data, Integration Hub, Workflow Data Fabric] --- @@ -75,7 +75,7 @@ To view Stream Connect Alerts, you must have the Kafka Admin role or the Stream ACLs on the Stream Connect Alerts table enable a user with the Stream Connect Alert Viewer role to view the alerts table and the reports on that table. Users without that role can’t read or report on that table. Only users with the Kafka Admin role can insert and update records on that table. ACLs make the Stream Connect Alerting properties page available only to Kafka Admins. -On a domain-separated instance, the properties that govern alerts can be overridden on a per-domain basis. See [Domain separation application properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/ds-application-properties.md) for details. +On a domain-separated instance, the properties that govern alerts can be overridden on a per-domain basis. See for details. The domain used to look up properties is the domain of the topic or consumer. The Stream Connect Alerting properties UI for setting properties sets the global properties, not domain-specific overrides. There's no UI for setting domain-specific overrides. The sys\_domain of the Stream Connect Alerts table should be the same as the domain of the consumer that triggered it, for consumer alerts, or the domain for the sys\_kafka\_topic record for producer alerts. For alerts where a consumer or topic isn't known, the sys\_sc\_alert domain is set to global. diff --git a/markdown/integrate-applications/integration-hub/stream-connect-quick-start.md b/markdown/integrate-applications/integration-hub/stream-connect-quick-start.md index 53f426c9bc5..241b3acaedc 100644 --- a/markdown/integrate-applications/integration-hub/stream-connect-quick-start.md +++ b/markdown/integrate-applications/integration-hub/stream-connect-quick-start.md @@ -70,7 +70,7 @@ Make sure the following setup is in place: Role required: hermes\_admin, sn\_kmf.cryptographic\_manager, or admin -For details on assigning KMF roles, see [Roles installed with Key Management Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/kmf-roles.md). +For details on assigning KMF roles, see . ### Procedure @@ -78,15 +78,15 @@ For details on assigning KMF roles, see [Roles installed with Key Management Fra 2. Control access to topics by configuring Access Control Lists \(ACLs\) at the namespace or topic-level. -
+
Option - + Description -
+
**Apply ACLs to namespaces** @@ -99,7 +99,7 @@ Description 5. Select **Add**. -
+
**Apply ACLs to defined topics** diff --git a/markdown/integrate-applications/integration-hub/support-multiple-connections.md b/markdown/integrate-applications/integration-hub/support-multiple-connections.md index f50babf7197..40de4831aa9 100644 --- a/markdown/integrate-applications/integration-hub/support-multiple-connections.md +++ b/markdown/integrate-applications/integration-hub/support-multiple-connections.md @@ -67,7 +67,7 @@ In the following example, the Create Remote Incident action has a connection fie Use the gear icon \(\[Omitted image "gear-icon.png"\] Alt text: gear icon\) to create or configure an alias. -- For connections using a [configuration template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/spoke-configuration-template.md), the gear icon opens a window where you can create or configure a connection. +- For connections using a configuration template, the gear icon opens a window where you can create or configure a connection. - For connections without a configuration template, the gear icon opens the platform form for [creating a connection and credential alias.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connection-alias.md) Use the plus icon \(\[Omitted image "plus-outline-24.svg"\] Alt text: plus icon\) to add a new child connection alias. @@ -93,5 +93,5 @@ When you move a flow to a production instance, the alias information is transfer You can configure connections without having to modify the flow because you already have the base alias set up. To configure a connection: - If the alias has a configuration template, configure the connection through the Connections dashboard. See [Configure a connection in the Connections dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integration-hub/dashboard-configure-connection.md) for instructions. -- If an alias doesn't have a configuration template, configure it through the platform user interface. For more information about configuring a connection without a template, see [Getting started with connections](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connection-information.md). +- If an alias doesn't have a configuration template, configure it through the platform user interface. For more information about configuring a connection without a template, see Getting started with connections. diff --git a/markdown/integrate-applications/integration-hub/test-alias-configuration-template.md b/markdown/integrate-applications/integration-hub/test-alias-configuration-template.md index 54c135c2cd0..f921993d4dd 100644 --- a/markdown/integrate-applications/integration-hub/test-alias-configuration-template.md +++ b/markdown/integrate-applications/integration-hub/test-alias-configuration-template.md @@ -24,7 +24,7 @@ Plugin required: Integration Hub Starter To test a connection alias with a test action, the connection alias must be associated with a configuration template. You can check if an alias already has a configuration template by navigating to **All** > **Integration Hub** > **Connection & Credential Aliases**, selecting the alias record from the list, and checking the **Configuration Template** field. -If you don't have a connection alias or an associated configuration template, you can create them. For step-by-step instructions on setting up a configuration template, see [Create a configuration template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/create-template.md). After you create a configuration template, you can [Create a Connection & Credential alias](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connection-alias.md) and associate it with the template by adding the template name to the **Configuration Template** field. +If you don't have a connection alias or an associated configuration template, you can create them. For step-by-step instructions on setting up a configuration template, see . After you create a configuration template, you can [Create a Connection & Credential alias](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connection-alias.md) and associate it with the template by adding the template name to the **Configuration Template** field. ## About this task diff --git a/markdown/integrate-applications/integration-hub/wd-learning-confrep1.md b/markdown/integrate-applications/integration-hub/wd-learning-confrep1.md index 6a217c97af3..0a5abd84106 100644 --- a/markdown/integrate-applications/integration-hub/wd-learning-confrep1.md +++ b/markdown/integrate-applications/integration-hub/wd-learning-confrep1.md @@ -7,7 +7,7 @@ release: australia product: Integration Hub classification: integration-hub topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Workday Learning Spoke, Integration Hub spokes, Build integrations, Integration Hub, Workflow Data Fabric] --- diff --git a/markdown/integrate-applications/integration-hub/wd-learning-confrep2.md b/markdown/integrate-applications/integration-hub/wd-learning-confrep2.md index 24560715679..54a2e6277dc 100644 --- a/markdown/integrate-applications/integration-hub/wd-learning-confrep2.md +++ b/markdown/integrate-applications/integration-hub/wd-learning-confrep2.md @@ -7,7 +7,7 @@ release: australia product: Integration Hub classification: integration-hub topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Workday Learning Spoke, Integration Hub spokes, Build integrations, Integration Hub, Workflow Data Fabric] --- diff --git a/markdown/integrate-applications/integration-hub/wd-learning-confrep3.md b/markdown/integrate-applications/integration-hub/wd-learning-confrep3.md index 0c137e20e3e..f8fff6f28aa 100644 --- a/markdown/integrate-applications/integration-hub/wd-learning-confrep3.md +++ b/markdown/integrate-applications/integration-hub/wd-learning-confrep3.md @@ -7,7 +7,7 @@ release: australia product: Integration Hub classification: integration-hub topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Workday Learning Spoke, Integration Hub spokes, Build integrations, Integration Hub, Workflow Data Fabric] --- diff --git a/markdown/integrate-applications/integration-hub/wd-learning-setup.md b/markdown/integrate-applications/integration-hub/wd-learning-setup.md index ae6480223a7..50e6e05e987 100644 --- a/markdown/integrate-applications/integration-hub/wd-learning-setup.md +++ b/markdown/integrate-applications/integration-hub/wd-learning-setup.md @@ -7,7 +7,7 @@ release: australia product: Integration Hub classification: integration-hub topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Workday Learning Spoke, Integration Hub spokes, Build integrations, Integration Hub, Workflow Data Fabric] --- diff --git a/markdown/integrate-applications/integration-hub/wd-learning-spk.md b/markdown/integrate-applications/integration-hub/wd-learning-spk.md index 35fde4cce64..e9aa3096b7e 100644 --- a/markdown/integrate-applications/integration-hub/wd-learning-spk.md +++ b/markdown/integrate-applications/integration-hub/wd-learning-spk.md @@ -7,7 +7,7 @@ release: australia product: Integration Hub classification: integration-hub topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Integration Hub spokes, Build integrations, Integration Hub, Workflow Data Fabric] --- diff --git a/markdown/integrate-applications/launch-studio.md b/markdown/integrate-applications/launch-studio.md index b9f57327bdd..d4d042b66dc 100644 --- a/markdown/integrate-applications/launch-studio.md +++ b/markdown/integrate-applications/launch-studio.md @@ -36,15 +36,15 @@ Role required: sn\_rpa\_fdn.rpa\_developer, sn\_rpa\_fdn.rpa\_support\_user or s 7. Select one of the following options depending on whether you are on a remote or local machine. -
+
Option - + Action and description -
+
**Remote Machine** @@ -64,7 +64,7 @@ Ensure to add the robot and connect to the Unattended Robot application. The associated package version opens in the selected robot machine. -
+
**Local Machine** diff --git a/markdown/integrate-applications/manage-work-queue-items.md b/markdown/integrate-applications/manage-work-queue-items.md index b1e809fa0af..aaa13384523 100644 --- a/markdown/integrate-applications/manage-work-queue-items.md +++ b/markdown/integrate-applications/manage-work-queue-items.md @@ -37,7 +37,7 @@ Role required: sn\_rpa\_fdn.rpa\_developer, sn\_rpa\_fdn.rpa\_business\_user, sn Option - + Action @@ -88,7 +88,7 @@ Roles required to reassign a failed or a success work item: RPA developer, RPA r [Queue implementation in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/queues-implement-rpa.md) -[View Audit History](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_HistorySets.md) +[bundle-psec.c_HistorySets] ## Work item form in RPA Hub diff --git a/markdown/integrate-applications/map-totp-credential-set-rpa.md b/markdown/integrate-applications/map-totp-credential-set-rpa.md index 6a562004c5d..9e516eda245 100644 --- a/markdown/integrate-applications/map-totp-credential-set-rpa.md +++ b/markdown/integrate-applications/map-totp-credential-set-rpa.md @@ -17,7 +17,7 @@ Map a multi-factor authentication \(MFA\) authenticator record with a seed in a ## Before you begin -Familiarize yourself with multi-factor authentication \(MFA\) concepts. For more information, see [Multi-factor authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/mfa-landing.md). +Familiarize yourself with multi-factor authentication \(MFA\) concepts. For more information, see . Familiarize yourself with the TOTP authentication in RPA Hub. For more information, see [TOTP authentication in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/totp-authentication-rpa.md). diff --git a/markdown/integrate-applications/migrate-data-rpa-hub.md b/markdown/integrate-applications/migrate-data-rpa-hub.md index 45a7b5a2bc4..68300321576 100644 --- a/markdown/integrate-applications/migrate-data-rpa-hub.md +++ b/markdown/integrate-applications/migrate-data-rpa-hub.md @@ -149,7 +149,7 @@ Higher \(production\) environment
-12. If the instance connection is established with a required lower \(non-production\) instance, perform this import task.To establish an instance connection, create an active connection in the **RPA Automation Package** connection and credential alias. Ensure to provide the lower \(non-production\) environment in the **Connection URL** field. For more information, see [Create an HTTP\(s\) connection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/create-https-connection.md). +12. If the instance connection is established with a required lower \(non-production\) instance, perform this import task.To establish an instance connection, create an active connection in the **RPA Automation Package** connection and credential alias. Ensure to provide the lower \(non-production\) environment in the **Connection URL** field. For more information, see . Perform this task if you are automatically migrating the package attachment \(automation zip file\) from a lower \(non-production\) to a higher \(production\) environment. diff --git a/markdown/integrate-applications/now-assist-erp-ai-agents-prereqs.md b/markdown/integrate-applications/now-assist-erp-ai-agents-prereqs.md index 07c97e5fbb8..e32c59f5757 100644 --- a/markdown/integrate-applications/now-assist-erp-ai-agents-prereqs.md +++ b/markdown/integrate-applications/now-assist-erp-ai-agents-prereqs.md @@ -43,6 +43,6 @@ Set a large language model \(LLM\) provider and have at least one connection. Fo \[Omitted image "erp-data-explorer-workflow4.png"\] Alt text: Azure OpenAI connection and credential alias record with connections tab displayed showing one active connection. - **Note:** For more information about creating a connection and making it active, see [Get started with connections](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connection-information.md). + **Note:** For more information about creating a connection and making it active, see . diff --git a/markdown/integrate-applications/orchestration/CreateInputVariables.md b/markdown/integrate-applications/orchestration/CreateInputVariables.md index f964bb9debe..3c10d0e11da 100644 --- a/markdown/integrate-applications/orchestration/CreateInputVariables.md +++ b/markdown/integrate-applications/orchestration/CreateInputVariables.md @@ -170,7 +170,7 @@ Credential tag -Specific [Credential aliases for Orchestration activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_AssignCredsOrchActivities.md) this activity must use to run Powershell commands on the host. If this field is left blank, the MID Server tries all the available credentials until it finds a valid one, ending with the MID Server service account. If a credential alias is defined, the MID Server tries the credentials for that alias only and does not try the MID Server service account. This field is not available when the **Use MID service account** check box is selected. +Specific Credential aliases for Orchestration activities this activity must use to run Powershell commands on the host. If this field is left blank, the MID Server tries all the available credentials until it finds a valid one, ending with the MID Server service account. If a credential alias is defined, the MID Server tries the credentials for that alias only and does not try the MID Server service account. This field is not available when the **Use MID service account** check box is selected.
diff --git a/markdown/integrate-applications/orchestration/automap-output-variable-inputs.md b/markdown/integrate-applications/orchestration/automap-output-variable-inputs.md index 41538299e84..3df47df1db2 100644 --- a/markdown/integrate-applications/orchestration/automap-output-variable-inputs.md +++ b/markdown/integrate-applications/orchestration/automap-output-variable-inputs.md @@ -7,7 +7,7 @@ release: australia product: Orchestration classification: orchestration topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Create custom activities using custom activity designer templates, Orchestration activity designer, Classic Orchestration, Workflow Data Fabric] --- @@ -36,7 +36,7 @@ Role required: admin 4. Select an auto-mapping option. -
+
**Auto-Map to Local** @@ -48,7 +48,7 @@ Translates the entire payload into a JSON object and places it in the data bus. - eccSysId -
+
**Auto-Map to Output** diff --git a/markdown/integrate-applications/orchestration/c_PowershellActivityDesigner.md b/markdown/integrate-applications/orchestration/c_PowershellActivityDesigner.md index 128982815a6..a4b695eca8f 100644 --- a/markdown/integrate-applications/orchestration/c_PowershellActivityDesigner.md +++ b/markdown/integrate-applications/orchestration/c_PowershellActivityDesigner.md @@ -7,7 +7,7 @@ release: australia product: Orchestration classification: orchestration topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [PowerShell activity pack, Orchestration activity packs, Classic Orchestration, Workflow Data Fabric] --- diff --git a/markdown/integrate-applications/orchestration/create-custom-activities.md b/markdown/integrate-applications/orchestration/create-custom-activities.md index 4cde4dbb83a..33d03d8a9b0 100644 --- a/markdown/integrate-applications/orchestration/create-custom-activities.md +++ b/markdown/integrate-applications/orchestration/create-custom-activities.md @@ -74,7 +74,7 @@ The Activity Designer contains common steps which are applicable to all the acti 9. Use one of the options to assign values to Outputs. -
+
**Parsing rule** @@ -82,7 +82,7 @@ The Activity Designer contains common steps which are applicable to all the acti You can create a parsing rule and map them to the output fields by dragging and dropping the variables into the [parsing rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/t_CreateAParsingRule.md) structure. The REST, SOAP, and JDBC templates provide auto-mapping to create the parsing rules automatically. If available from the test inputs form, auto-mapping should be used when possible. -
+
**[Post-processing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/t_CreateAParsingRule.md)** diff --git a/markdown/integrate-applications/orchestration/credentials-conn-alias-orch.md b/markdown/integrate-applications/orchestration/credentials-conn-alias-orch.md index c117073c877..3d1bb2955ed 100644 --- a/markdown/integrate-applications/orchestration/credentials-conn-alias-orch.md +++ b/markdown/integrate-applications/orchestration/credentials-conn-alias-orch.md @@ -7,7 +7,7 @@ release: australia product: Orchestration classification: orchestration topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Orchestration activity designer, Classic Orchestration, Workflow Data Fabric] --- @@ -158,7 +158,7 @@ No
-[JDBC credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_JDBCCredentialsForm.md) +JDBC credentials @@ -170,7 +170,7 @@ Yes
-[JMS credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_JMSCredentialsForm.md) +JMS credentials @@ -182,7 +182,7 @@ Yes
-[OAuth 2.0 credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/oauth-2-credentials.md) +OAuth 2.0 credentials diff --git a/markdown/integrate-applications/orchestration/orchestration-usage-dashboard.md b/markdown/integrate-applications/orchestration/orchestration-usage-dashboard.md index 8bd29d77da8..bd3d2ecf19d 100644 --- a/markdown/integrate-applications/orchestration/orchestration-usage-dashboard.md +++ b/markdown/integrate-applications/orchestration/orchestration-usage-dashboard.md @@ -7,7 +7,7 @@ release: australia product: Orchestration classification: orchestration topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Classic Orchestration, Workflow Data Fabric] --- diff --git a/markdown/integrate-applications/orchestration/powershell-log-property.md b/markdown/integrate-applications/orchestration/powershell-log-property.md index c66df566eb4..80af8f4c338 100644 --- a/markdown/integrate-applications/orchestration/powershell-log-property.md +++ b/markdown/integrate-applications/orchestration/powershell-log-property.md @@ -7,7 +7,7 @@ release: australia product: Orchestration classification: orchestration topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [MID Servers for Orchestration, Classic Orchestration, Workflow Data Fabric] --- diff --git a/markdown/integrate-applications/orchestration/powershell-probe-v2.md b/markdown/integrate-applications/orchestration/powershell-probe-v2.md index c893d0c9671..ae9bbc9ce22 100644 --- a/markdown/integrate-applications/orchestration/powershell-probe-v2.md +++ b/markdown/integrate-applications/orchestration/powershell-probe-v2.md @@ -7,7 +7,7 @@ release: australia product: Orchestration classification: orchestration topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [MID Servers for Orchestration, Classic Orchestration, Workflow Data Fabric] --- diff --git a/markdown/integrate-applications/orchestration/r_AddUserToGroupAzureADActivity.md b/markdown/integrate-applications/orchestration/r_AddUserToGroupAzureADActivity.md index 6c3a668d12f..9eea6f25520 100644 --- a/markdown/integrate-applications/orchestration/r_AddUserToGroupAzureADActivity.md +++ b/markdown/integrate-applications/orchestration/r_AddUserToGroupAzureADActivity.md @@ -18,7 +18,7 @@ The Add User to Group activity adds a user to an existing security group in Azur To access this activity in the Workflow Editor, select the **Custom** tab, and then navigate to **Custom Activities** > **Azure AD**. This activity was built with the [REST web service activity template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/t_CreateARESTWebServiceActivity.md). -**Important:** The REST message used for this activity must be configured to use [OAuth 2.0](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_OAuthApplications.md). +**Important:** The REST message used for this activity must be configured to use OAuth 2.0. ## Input variables diff --git a/markdown/integrate-applications/orchestration/r_AssignUserLicenseAzureADActivity.md b/markdown/integrate-applications/orchestration/r_AssignUserLicenseAzureADActivity.md index d345f04d9ea..d03912cff20 100644 --- a/markdown/integrate-applications/orchestration/r_AssignUserLicenseAzureADActivity.md +++ b/markdown/integrate-applications/orchestration/r_AssignUserLicenseAzureADActivity.md @@ -18,7 +18,7 @@ The Assign User License activity assigns an additional Office 365 software licen To access this activity in the Workflow Editor, select the **Custom** tab, and then navigate to **Custom Activities** > **Azure AD**. This activity was built with the [REST web service activity template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/t_CreateARESTWebServiceActivity.md). -**Important:** The REST message used for this activity must be configured to use [OAuth 2.0](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_OAuthApplications.md). +**Important:** The REST message used for this activity must be configured to use OAuth 2.0. ## Input variables diff --git a/markdown/integrate-applications/orchestration/r_CopyFileActivity.md b/markdown/integrate-applications/orchestration/r_CopyFileActivity.md index 9a05140c824..2580c4b7ab8 100644 --- a/markdown/integrate-applications/orchestration/r_CopyFileActivity.md +++ b/markdown/integrate-applications/orchestration/r_CopyFileActivity.md @@ -27,7 +27,7 @@ The Copy File activity copies a file from an SFTP server \(source host\) to anot |targetPort|Port number to use to communicate with the target server. The default port number is **22**.| |targetFilePath|Full path to the copied file on the target host.| |tempFileSuffix|Temporary suffix to use when moving a file. If this field contains a value, the activity deletes the duplicate target file, if it exists, and then copies the source file to a temporary file using **targetFilePath + tempFileSuffix** as the name. Upon completion, the activity renames the file to the actual target file name. If this field is blank, the activity copies the source file directly to the target file and overwrites it, if it already exists.| -|sourceCredentialTag|Specific [Credential aliases for Orchestration activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_AssignCredsOrchActivities.md) this activity must use to run SSH commands on the source host.| +|sourceCredentialTag|Specific Credential aliases for Orchestration activities this activity must use to run SSH commands on the source host.| |targetCredentialTag|Specific credential tag this activity must use to run SSH commands on the target host.| ## Output variables diff --git a/markdown/integrate-applications/orchestration/r_CreateDirectoryActivity.md b/markdown/integrate-applications/orchestration/r_CreateDirectoryActivity.md index 1f72bb680c7..f6ba30ef7b7 100644 --- a/markdown/integrate-applications/orchestration/r_CreateDirectoryActivity.md +++ b/markdown/integrate-applications/orchestration/r_CreateDirectoryActivity.md @@ -23,7 +23,7 @@ The Create Directory activity creates a new directory on an SFTP server. |sourceHost|Name or IP address of the server containing the files you want to move.| |sourcePort|Port number to use to communicate with the source server. The default port number is **22**.| |sourceDirectory|Path to the target directory to create.| -|sourceCredentialTag|Specific [Credential aliases for Orchestration activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_AssignCredsOrchActivities.md) this activity must use to run SSH commands on the host.| +|sourceCredentialTag|Specific Credential aliases for Orchestration activities this activity must use to run SSH commands on the host.| ## Output variables diff --git a/markdown/integrate-applications/orchestration/r_CreateUserAzureADActivity.md b/markdown/integrate-applications/orchestration/r_CreateUserAzureADActivity.md index 624f8bccb4d..a4cbe7a95a8 100644 --- a/markdown/integrate-applications/orchestration/r_CreateUserAzureADActivity.md +++ b/markdown/integrate-applications/orchestration/r_CreateUserAzureADActivity.md @@ -18,7 +18,7 @@ The Create User activity creates a user for the Azure Active Directory tenant. To access this activity in the Workflow Editor, select the **Custom** tab, and then navigate to **Custom Activities** > **Azure AD**. This activity was built with the [REST web service activity template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/t_CreateARESTWebServiceActivity.md). -**Important:** The REST message used for this activity must be configured to use [OAuth 2.0](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_OAuthApplications.md). +**Important:** The REST message used for this activity must be configured to use OAuth 2.0. ## Input variables diff --git a/markdown/integrate-applications/orchestration/r_DeleteUserAzureADActivity.md b/markdown/integrate-applications/orchestration/r_DeleteUserAzureADActivity.md index 44a69fde1e2..6f7cd84e322 100644 --- a/markdown/integrate-applications/orchestration/r_DeleteUserAzureADActivity.md +++ b/markdown/integrate-applications/orchestration/r_DeleteUserAzureADActivity.md @@ -18,7 +18,7 @@ The Delete User activity deletes the named user's account from the Azure Active To access this activity in the Workflow Editor, select the **Custom** tab, and then navigate to **Custom Activities** > **Azure AD**. This activity was built with the [REST web service activity template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/t_CreateARESTWebServiceActivity.md). -**Important:** The REST message used for this activity must be configured to use [OAuth 2.0](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_OAuthApplications.md). +**Important:** The REST message used for this activity must be configured to use OAuth 2.0. ## Input variables diff --git a/markdown/integrate-applications/orchestration/r_GetFileListActivity.md b/markdown/integrate-applications/orchestration/r_GetFileListActivity.md index 3ea45f871f4..d62fc161091 100644 --- a/markdown/integrate-applications/orchestration/r_GetFileListActivity.md +++ b/markdown/integrate-applications/orchestration/r_GetFileListActivity.md @@ -26,7 +26,7 @@ The Get File List activity returns a list of files from a given directory and it |sourceFiles|List of target files to return. This is a comma separated list that accepts wildcards, such as **\*.txt**.| |excludedFiles|List of target files to exclude. This is a comma separated list that accepts wildcards, such as **\*.txt**.| |includeSubfolders|True/false variable that determines if files from subfolders are included in the list. The default value for this variable is **false**.| -|sourceCredentialTag|Specific [Credential aliases for Orchestration activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_AssignCredsOrchActivities.md) this activity must use to run SSH commands on the host.| +|sourceCredentialTag|Specific Credential aliases for Orchestration activities this activity must use to run SSH commands on the host.| ## Output variables diff --git a/markdown/integrate-applications/orchestration/r_GetUserInfoAzureADActivity.md b/markdown/integrate-applications/orchestration/r_GetUserInfoAzureADActivity.md index 1fda8c09652..4ec51061289 100644 --- a/markdown/integrate-applications/orchestration/r_GetUserInfoAzureADActivity.md +++ b/markdown/integrate-applications/orchestration/r_GetUserInfoAzureADActivity.md @@ -18,7 +18,7 @@ The Get User Info activity returns the named user's information from the Azure A To access this activity in the Workflow Editor, select the **Custom** tab, and then navigate to **Custom Activities** > **Azure AD**. This activity was built with the [REST web service activity template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/t_CreateARESTWebServiceActivity.md). -**Important:** The REST message used for this activity must be configured to use [OAuth 2.0](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_OAuthApplications.md). +**Important:** The REST message used for this activity must be configured to use OAuth 2.0. ## Input variables diff --git a/markdown/integrate-applications/orchestration/r_RemoveFileOrDirectoryActivity.md b/markdown/integrate-applications/orchestration/r_RemoveFileOrDirectoryActivity.md index 2c0b3431f39..69955467b31 100644 --- a/markdown/integrate-applications/orchestration/r_RemoveFileOrDirectoryActivity.md +++ b/markdown/integrate-applications/orchestration/r_RemoveFileOrDirectoryActivity.md @@ -25,7 +25,7 @@ The Remove File or Directory activity removes a file or a directory on an SFTP s |sourceFilePath|Full path to the file or directory to remove. To remove multiple files or directories using a single activity, enter a semicolon-separated list of paths in this field.| |isDirectory|True/false variable that determines if the specified file path is a directory. The default value for this variable is **false**.| |includeSubfolders|True/false variable that determines if the given directory and all of its subfolders should be removed. The default value for this variable is **false**. If the value for this field is **false**, then the activity can only remove an empty directory. This field appears when the **isDirectory** checkbox is selected.| -|sourceCredentialTag|Specific [Credential aliases for Orchestration activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_AssignCredsOrchActivities.md) this activity must use to run SSH commands on the host.| +|sourceCredentialTag|Specific Credential aliases for Orchestration activities this activity must use to run SSH commands on the host.| ## Output variables diff --git a/markdown/integrate-applications/orchestration/r_RemoveUserFromGroupAzureActivity.md b/markdown/integrate-applications/orchestration/r_RemoveUserFromGroupAzureActivity.md index 6112ecc6ebc..10fd27594ed 100644 --- a/markdown/integrate-applications/orchestration/r_RemoveUserFromGroupAzureActivity.md +++ b/markdown/integrate-applications/orchestration/r_RemoveUserFromGroupAzureActivity.md @@ -18,7 +18,7 @@ The Remove User from Group activity removes an existing user from a security gro To access this activity in the Workflow Editor, select the **Custom** tab, and then navigate to **Custom Activities** > **Azure AD**. This activity was built with the [REST web service activity template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/t_CreateARESTWebServiceActivity.md). -**Important:** The REST message used for this activity must be configured to use [OAuth 2.0](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_OAuthApplications.md). +**Important:** The REST message used for this activity must be configured to use OAuth 2.0. ## Input variables diff --git a/markdown/integrate-applications/orchestration/r_RemoveUserLicenseAzureADActivity.md b/markdown/integrate-applications/orchestration/r_RemoveUserLicenseAzureADActivity.md index b0aaf312f42..00faf5bd885 100644 --- a/markdown/integrate-applications/orchestration/r_RemoveUserLicenseAzureADActivity.md +++ b/markdown/integrate-applications/orchestration/r_RemoveUserLicenseAzureADActivity.md @@ -18,7 +18,7 @@ The Remove User License activity revokes the specified Office 365 software licen To access this activity in the Workflow Editor, select the **Custom** tab, and then navigate to **Custom Activities** > **Azure AD**. This activity was built with the [REST web service activity template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/t_CreateARESTWebServiceActivity.md). -**Important:** The REST message used for this activity must be configured to use [OAuth 2.0](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_OAuthApplications.md). +**Important:** The REST message used for this activity must be configured to use OAuth 2.0. ## Input variables diff --git a/markdown/integrate-applications/orchestration/r_RenameFileOrDirectoryActivity.md b/markdown/integrate-applications/orchestration/r_RenameFileOrDirectoryActivity.md index 566967d67de..820f1aa21af 100644 --- a/markdown/integrate-applications/orchestration/r_RenameFileOrDirectoryActivity.md +++ b/markdown/integrate-applications/orchestration/r_RenameFileOrDirectoryActivity.md @@ -24,7 +24,7 @@ The Rename File or Directory activity renames a file or directory to a new name |sourcePort|Port number to use to communicate with the target server. The default port number is **22**.| |sourceFilePath|Full path to the file or directory to rename.| |targetFilePath|Full path to the renamed file or directory.| -|sourceCredentialTag|Specific [Credential aliases for Orchestration activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_AssignCredsOrchActivities.md) this activity must use to run SSH commands on the host.| +|sourceCredentialTag|Specific Credential aliases for Orchestration activities this activity must use to run SSH commands on the host.| ## Output variables diff --git a/markdown/integrate-applications/orchestration/r_ResetUserPasswordAzureADActivity.md b/markdown/integrate-applications/orchestration/r_ResetUserPasswordAzureADActivity.md index 962078f47f0..df5f033894a 100644 --- a/markdown/integrate-applications/orchestration/r_ResetUserPasswordAzureADActivity.md +++ b/markdown/integrate-applications/orchestration/r_ResetUserPasswordAzureADActivity.md @@ -20,7 +20,7 @@ The Azure password policy imposes constraints on the complexity, length, and re- To access this activity in the Workflow Editor, select the **Custom** tab, and then navigate to **Custom Activities** > **Azure AD**. This activity was built with the [REST web service activity template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/t_CreateARESTWebServiceActivity.md). -**Important:** The REST message used for this activity must be configured to use [OAuth 2.0](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_OAuthApplications.md). +**Important:** The REST message used for this activity must be configured to use OAuth 2.0. ## Input variables diff --git a/markdown/integrate-applications/orchestration/r_SFTPWorkflow.md b/markdown/integrate-applications/orchestration/r_SFTPWorkflow.md index b7509787c73..9305499240f 100644 --- a/markdown/integrate-applications/orchestration/r_SFTPWorkflow.md +++ b/markdown/integrate-applications/orchestration/r_SFTPWorkflow.md @@ -356,7 +356,7 @@ Credential tag for source -Specific [Credential aliases for Orchestration activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_AssignCredsOrchActivities.md) this activity must use to run SSH commands on the source host. +Specific Credential aliases for Orchestration activities this activity must use to run SSH commands on the source host. diff --git a/markdown/integrate-applications/orchestration/r_SetFileAttributesActivity.md b/markdown/integrate-applications/orchestration/r_SetFileAttributesActivity.md index 757ac39e152..33447c53173 100644 --- a/markdown/integrate-applications/orchestration/r_SetFileAttributesActivity.md +++ b/markdown/integrate-applications/orchestration/r_SetFileAttributesActivity.md @@ -106,7 +106,7 @@ sourceCredentialTag -Specific [Credential aliases for Orchestration activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_AssignCredsOrchActivities.md) this activity must use to run SSH commands on the host. +Specific Credential aliases for Orchestration activities this activity must use to run SSH commands on the host.
## Output variables diff --git a/markdown/integrate-applications/orchestration/t_CreateAJDBCActivity.md b/markdown/integrate-applications/orchestration/t_CreateAJDBCActivity.md index c18d7811c99..00b5b6d5d42 100644 --- a/markdown/integrate-applications/orchestration/t_CreateAJDBCActivity.md +++ b/markdown/integrate-applications/orchestration/t_CreateAJDBCActivity.md @@ -28,7 +28,7 @@ The JDBC activity template allows you to execute ANSI SQL statements or stored p ## Procedure -1. Create or verify your [JDBC credential](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_JDBCCredentialsForm.md). +1. Create or verify your JDBC credential. Your JDBC credentials must have permission for the target database and proper configuration for the corresponding JDBC connection. Credentials must be set up before you can create a JDBC activity. @@ -42,7 +42,7 @@ The JDBC activity template allows you to execute ANSI SQL statements or stored p 4. After setting up [general properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/General-Flds-Templates.md) and [creating input variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/CreateInputVariables.md), configure the JDBC Execution Command. -
+
**[JDBC Connection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/t_CreateAJDBCActivity.md)** @@ -54,7 +54,7 @@ Configure or reference the appropriate JDBC Connection for the database. The con - Database instance name -
+
**Credential** @@ -62,7 +62,7 @@ Configure or reference the appropriate JDBC Connection for the database. The con JDBC credential to use for your JDBC connection. -
+
**SQL statement** @@ -79,7 +79,7 @@ Input the ANSI SQL to execute on the JDBC target database. **Note:** This field - describe For added security measure, a MID Server property controls the operations that this JDBCOrchestrationProbe executes, which restricts the SQL commands used. This property protects against potentially destructive commands, such as drop database. The mid.property.jdbc\_operations contains the MID Server property controls.**Note:** You cannot run multiple statements of different types. For example, you cannot run a select statement and an update statement together, but you can run two insert statements. However, you cannot run multiple select statements in this activity. -
+
**Maximum rows** @@ -87,7 +87,7 @@ For added security measure, a MID Server property controls the operations that t Maximum number of records to retrieve from database. The default is 1000. -
+
**Maximum payload size \(KB\)** @@ -95,7 +95,7 @@ Maximum number of records to retrieve from database. The default is 1000. You can set a limit on the maximum payload size of data retrieved from the database. The default is 64 kilobytes. -
+
**Connection timeout** @@ -103,7 +103,7 @@ You can set a limit on the maximum payload size of data retrieved from the datab How long the activity waits to make the connection. This field is populated automatically from the data source, but can be changed for this activity. -
+
**Query timeout** @@ -111,7 +111,7 @@ How long the activity waits to make the connection. This field is populated auto Elapsed time to wait after running the query until the data is returned. This field is populated automatically from the data source, but can be changed for this activity. -
+
**Required MID Server capabilities** @@ -119,7 +119,7 @@ Elapsed time to wait after running the query until the data is returned. This fi MID Server to use for querying JDBC, by capabilities. By default, the system selects a MID Server that has JDBC capability. -
+
**Use stored procedure** @@ -158,7 +158,7 @@ Role required: activity\_admin, activity\_creator ### About this task -[JDBC credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_JDBCCredentialsForm.md) [JDBC credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_JDBCCredentialsForm.md) are retrieved separately by the activity designer template and support external credential storage, such as [CyberArk](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_CyberArkCredStorageIntegrate.md). +JDBC credentials JDBC credentials are retrieved separately by the activity designer template and support external credential storage, such as [CyberArk](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_CyberArkCredStorageIntegrate.md). ### Procedure @@ -361,7 +361,7 @@ The JDBC driver to use for this connection when it is not a default database. ** **Related topics** -[JDBC credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_JDBCCredentialsForm.md) +[bundle-psec.r_JDBCCredentialsForm] ## Auto-map JDBC activity output variables diff --git a/markdown/integrate-applications/orchestration/t_CreateAJMSActivity.md b/markdown/integrate-applications/orchestration/t_CreateAJMSActivity.md index ed54910ef69..118d7626b26 100644 --- a/markdown/integrate-applications/orchestration/t_CreateAJMSActivity.md +++ b/markdown/integrate-applications/orchestration/t_CreateAJMSActivity.md @@ -35,7 +35,7 @@ The JMS activity supports third party JMS providers whose JMS client application ## Procedure -1. Create or verify your [JMS credential](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_JMSCredentialsForm.md) . +1. Create or verify your JMS credential . Your JMS credentials must have permission for the target database and proper configuration for the corresponding JMS connection. Credentials must be set up before you can create a JMS activity. @@ -49,7 +49,7 @@ The JMS activity supports third party JMS providers whose JMS client application 4. After setting up [general properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/General-Flds-Templates.md) and [creating input variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/CreateInputVariables.md), configure the JMS Execution Command. -
+
**Configure your credential** @@ -57,7 +57,7 @@ The JMS activity supports third party JMS providers whose JMS client application Fill in the fields necessary for your database connection. -
+
**Connection Factory** @@ -65,7 +65,7 @@ Fill in the fields necessary for your database connection. Name of the JMS Connection Factory. You should create or verify your JMS connection. This configuration links the name of the Initial Context Factory with the URL of the JMS provider. -
+
**Destination Type** @@ -78,7 +78,7 @@ Type of destination used for this message:- **Queue**: Message is queued for p - **Topic**: Message is used for publish and subscribe communication. -
+
**Destination Name** @@ -86,7 +86,7 @@ Type of destination used for this message:- **Queue**: Message is queued for p Name of the queue or topic destination that is configured on the JMS provider. -
+
**Message Type** @@ -94,7 +94,7 @@ Name of the queue or topic destination that is configured on the JMS provider. The JMS message type value. Only the **Text Message** type is supported. The queue or topic destination must be configured to receive or send only Text Message. Other message types are dropped, since the JMS Activity cannot process them. -
+
**Operation** @@ -102,7 +102,7 @@ The JMS message type value. Only the **Text Message** type is supported. The que The programmatic operation to perform on the destination. The choices are **PUT** or **GET**. -
+
**Timeout \(Secs\)** @@ -110,7 +110,7 @@ The programmatic operation to perform on the destination. The choices are **PUT* Allowed time to wait for a message in the message queue before it times out, in seconds. The default is **30**. -
+
**Custom message headers** @@ -118,7 +118,7 @@ Allowed time to wait for a message in the message queue before it times out, in The custom header values in a name/value pair format, that is available on the JMS destination. **Note:** This is only supported for a **PUT** operation. -
+
**Message payload** @@ -126,7 +126,7 @@ The custom header values in a name/value pair format, that is available on the J Actual message content or payload that is sent to the JMS destination.**Note:** This is only supported for a **PUT** operation. -
+
**Credential tag** @@ -134,7 +134,7 @@ Actual message content or payload that is sent to the JMS destination.**Note:** A tag for an individual credential for a JMS activity in an Orchestration workflow. -
+
**Required MID Server capabilities** @@ -169,7 +169,7 @@ The MID Server must have the correct JMS connection factories for your organizat 2. Click **New** and add. -
+
**Name** @@ -177,7 +177,7 @@ The MID Server must have the correct JMS connection factories for your organizat A unique and descriptive name for identifying the file in the instance. -
+
**Version** @@ -185,7 +185,7 @@ A unique and descriptive name for identifying the file in the instance. A version number for the file, if one is available. -
+
**Source** @@ -193,7 +193,7 @@ A version number for the file, if one is available. Location of the JAR file for reference purposes. Source information is not used by the system. -
+
**Description** @@ -210,7 +210,7 @@ Short description of the JAR file and its purpose in the instance. 5. Click **New**, add the following, and click **Submit**. -
+
**Name** @@ -218,7 +218,7 @@ Short description of the JAR file and its purpose in the instance. Unique name of this connection factory. -
+
**Initial Context Factory** @@ -226,7 +226,7 @@ Unique name of this connection factory. Name of the JNDI class that is used to create the InitialContext. **Note:** For example, to connect to ActiveMQ V5.10 \(JMS Provider\), the value is `org.apache.activemq.jndi.ActiveMQInitialContextFactory`. -
+
**Provider URL** @@ -239,7 +239,7 @@ Location of the running JMS provider installation. **Note:** For example, to con 7. Click **New**, select **JMS Credentials**, and provide the user name and password the MID should use to communicate with the JMS provider. - For more information, see [JMS credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_JMSCredentialsForm.md) [JMS credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_JMSCredentialsForm.md). + For more information, see JMS credentials JMS credentials. 8. Click **Submit**. diff --git a/markdown/integrate-applications/orchestration/t_CreateAJavaScriptProbeActivity.md b/markdown/integrate-applications/orchestration/t_CreateAJavaScriptProbeActivity.md index 3c944f0e094..4d7de23573f 100644 --- a/markdown/integrate-applications/orchestration/t_CreateAJavaScriptProbeActivity.md +++ b/markdown/integrate-applications/orchestration/t_CreateAJavaScriptProbeActivity.md @@ -32,7 +32,7 @@ The JavascriptProbe activity has the same functionality as making ‘Packages’ 2. After setting up [general properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/General-Flds-Templates.md) and [creating input variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/CreateInputVariables.md), configure the JavaScript probe activity Execution Command. -
+
**[Map the input variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/CreateInputVariables.md)** @@ -40,7 +40,7 @@ The JavascriptProbe activity has the same functionality as making ‘Packages’ Use the variables you created to configure the command that Orchestration executes on the MID server. -
+
**Script type** @@ -50,7 +50,7 @@ Select the type of script to include. Available options are:- Custom JavaScrip - MID Server script include -
+
**Script** @@ -58,7 +58,7 @@ Select the type of script to include. Available options are:- Custom JavaScrip Custom JavaScript to run with this probe. **Note:** This field is available when the **Script type** selected is **Custom JavaScript**. -
+
**MID Server script include** @@ -66,7 +66,7 @@ Custom JavaScript to run with this probe. **Note:** This field is available when Script for the MID Server to run with this probe. **Note:** This field is available when the **Script type** selected is **MID Server script include**. -
+
**Select MID Server by host** @@ -74,7 +74,7 @@ Script for the MID Server to run with this probe. **Note:** This field is availa MID Server on which the probe runs. -
+
**Required MID Server capabilities** @@ -82,7 +82,7 @@ MID Server on which the probe runs. MID Server to use, by capabilities. -
+
**Parameters** diff --git a/markdown/integrate-applications/orchestration/t_CreateAPowershellActivity.md b/markdown/integrate-applications/orchestration/t_CreateAPowershellActivity.md index 934c88c5cd7..a2311ad8374 100644 --- a/markdown/integrate-applications/orchestration/t_CreateAPowershellActivity.md +++ b/markdown/integrate-applications/orchestration/t_CreateAPowershellActivity.md @@ -32,7 +32,7 @@ ServiceNow supports PowerShell 3.0 to 5.1. 2. After setting up [general properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/General-Flds-Templates.md) and [creating input variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/CreateInputVariables.md), configure the PowerShell Execution Command. -
+
**[Map the input variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/CreateInputVariables.md)** @@ -40,7 +40,7 @@ ServiceNow supports PowerShell 3.0 to 5.1. Use the variables you created to configure the command that Orchestration executes on the MID Server. -
+
**Target host** @@ -48,7 +48,7 @@ Use the variables you created to configure the command that Orchestration execut Host name or IP address of the target server for this PowerShell activity. -
+
**Script type** @@ -58,7 +58,7 @@ Type of PowerShell script to run on the PowerShell host. Available options are:- - MID Server script file -
+
**MID Server script file** @@ -66,7 +66,7 @@ Type of PowerShell script to run on the PowerShell host. Available options are:- The MID Server script file contains the PowerShell scripts. This field is available when the **Script type** selected is MID Server script file. -
+
**Command** @@ -74,7 +74,7 @@ The MID Server script file contains the PowerShell scripts. This field is availa PowerShell command the activity executes. This field is available when the **Script type** selected is Custom PowerShell command. You can create your commands by dragging and dropping input variables from the variable builder into this field. -
+
**PowerShell variables** @@ -82,7 +82,7 @@ PowerShell command the activity executes. This field is available when the **Scr Name-value pairs to pass to the host with PowerShell. You can create these variables manually, or drag input variables into the **Value** field. Encrypted input variables retain their encryption, regardless of the data type settings in this field. If you type in a value and select the **Encrypted** data type, your value appears in plain text. It is only encrypted when it passes to the ECC Queue. -
+
**Use MID Service Account** @@ -90,7 +90,7 @@ Name-value pairs to pass to the host with PowerShell. You can create these varia If checked, this activity authenticates on the target host using the credentials of the MID Server service account only, without trying any other credentials. **Note:** The **Credential tag** field is not available. -
+
**Credential tag** @@ -98,7 +98,7 @@ If checked, this activity authenticates on the target host using the credentials Credential tag this activity must use to run PowerShell commands on the host. If this field is left blank, the MID Server tries all the available credentials until it finds a valid one, ending with the MID Server service account. If a credential tag is defined, the MID Server tries the credentials with that tag specified only and does not try the MID Server service account. **Note:** This field is not available when the **Use MID service account** check box is selected. -
+
**Required MID Server capabilities** diff --git a/markdown/integrate-applications/orchestration/t_CreateAProbeActivity.md b/markdown/integrate-applications/orchestration/t_CreateAProbeActivity.md index f37c9f07f52..8424cce384e 100644 --- a/markdown/integrate-applications/orchestration/t_CreateAProbeActivity.md +++ b/markdown/integrate-applications/orchestration/t_CreateAProbeActivity.md @@ -32,7 +32,7 @@ For instructions on using the activity template process flow, see [create custom 2. After setting up [general properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/General-Flds-Templates.md) and [creating input variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/CreateInputVariables.md), configure the Probe Execution Command. -
+
**[Map the input variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/CreateInputVariables.md)** @@ -40,7 +40,7 @@ For instructions on using the activity template process flow, see [create custom Use the variables you created to configure the command that Orchestration executes. -
+
**Probe** @@ -48,7 +48,7 @@ Use the variables you created to configure the command that Orchestration execut Probe to run with this activity, from the list of probes in the system -
+
**Target host** @@ -56,7 +56,7 @@ Probe to run with this activity, from the list of probes in the system Host name or IP address of the target server for this activity. -
+
**Parameters** @@ -64,7 +64,7 @@ Host name or IP address of the target server for this activity. MID Server to use, by capabilities. -
+
**Required MID Server capabilities** diff --git a/markdown/integrate-applications/orchestration/t_CreateARESTWebServiceActivity.md b/markdown/integrate-applications/orchestration/t_CreateARESTWebServiceActivity.md index f7b6b6eb931..57146744884 100644 --- a/markdown/integrate-applications/orchestration/t_CreateARESTWebServiceActivity.md +++ b/markdown/integrate-applications/orchestration/t_CreateARESTWebServiceActivity.md @@ -38,7 +38,7 @@ To create and use a REST web service workflow activity: 2. After setting up [general properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/General-Flds-Templates.md) and [creating input variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/CreateInputVariables.md), configure the REST web service Execution Command. -
+
**[Map the input variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/CreateInputVariables.md)** @@ -46,7 +46,7 @@ To create and use a REST web service workflow activity: Use the variables you created to configure the command that Orchestration executes. -
+
**REST message** @@ -54,7 +54,7 @@ Use the variables you created to configure the command that Orchestration execut Name of an existing REST message to use in this activity. -
+
**REST message function** @@ -62,7 +62,7 @@ Name of an existing REST message to use in this activity. REST message function to use for this activity. -
+
**Endpoint** @@ -70,7 +70,7 @@ REST message function to use for this activity. Endpoint URL for the REST web service this activity uses. Enter an endpoint in this field to override the endpoint configured in the REST message. Click the lock to open the input field. -
+
**Variable substitutions** @@ -78,7 +78,7 @@ Endpoint URL for the REST web service this activity uses. Enter an endpoint in t Name-value pairs to pass to the REST endpoint. You can create these parameters manually, or drag input variables into the parameter fields, and then assign a value. Parameters defined in the REST message that use **$\{\}** can be assigned data from this activity template. Use the **Additional attribute** column to configure the system to not escape the text. By default the text sent to the REST message is escaped. If the users have provided variables using Variable substitution in outbound REST messages in the REST message, then the **Name** column is automatically populated. -
+
**Additional Headers** @@ -86,7 +86,7 @@ Name-value pairs to pass to the REST endpoint. You can create these parameters m Additional HTTP header parameters for the REST message selected. You can also use these values to override parameters inherited from the REST message. -
+
**Additional Query Parameters** @@ -94,7 +94,7 @@ Additional HTTP header parameters for the REST message selected. You can also us Additional query parameters for the REST message selected. You can also use these values to override parameters inherited from the REST message. -
+
**Use MID Server** @@ -102,7 +102,7 @@ Additional query parameters for the REST message selected. You can also use thes Check box that determines if a MID Server should be used to invoke the REST web service.**Note:** If the REST web service message function defines a MID Server, that MID Server is used instead of the one selected here. -
+
**Required MID Server capabilities** @@ -110,7 +110,7 @@ Check box that determines if a MID Server should be used to invoke the REST web MID Server with the appropriate [MID Server capabilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/t_ConfigureCapabilities.md) for connecting to the REST endpoint. By default, the system selects a MID Server with REST capabilities. This field is available when the **Use MID Server** check box is selected. -
+
**Timeout** @@ -118,7 +118,7 @@ MID Server with the appropriate [MID Server capabilities](https://raw.githubuser Allowed duration of the REST web service request before it times out, in seconds. The default is **10**. -
+
**Authentication** @@ -128,18 +128,18 @@ Determines what type of authentication is required for the endpoint. The options - **Override with Basic Authentication credentials**: Uses Enable basic authentication for outbound SOAP credentials to override the credentials in the REST message definition. Basic authentication credentials must be provisioned before they are available for selection. - **Override with Certificate Authentication credentials**: Uses a certificate, such as a private key, to override the credentials in the REST message definition. - **Override with Both Basic and Certificate Authentication credentials**: Uses both basic authentication and certificate authentication to override the credentials in the REST message definition. -- **Override with OAuth Authentication credentials**: Uses [OAuth 2.0](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_OAuthApplications.md) credentials to override the credentials in the REST message definition. The REST message selected for this activity must have its OAuth 2.0 tutorial - create a REST message set to **OAuth 2.0** and its OAuth profiles and scopes configured appropriately. +- **Override with OAuth Authentication credentials**: Uses OAuth 2.0 credentials to override the credentials in the REST message definition. The REST message selected for this activity must have its OAuth 2.0 tutorial - create a REST message set to **OAuth 2.0** and its OAuth profiles and scopes configured appropriately. -
+
**Credentials** -Required REST endpoint basic authentication credentials. This field is available when **Override with Basic Authentication credentials** is selected in the **Authentication** field. Only basic authentication credentials appear in the selection list, which includes credentials stored on the instance and credential IDs from an external storage system. If you are using credentials stored in a CyberArk safe, you can override the default safe defined in the MID Server configuration file. See [Configure the MID Server for CyberArk](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_CyberArkIntegrationConfiguration.md) for details. Add the name of a different safe as a prefix to the credential ID, separated by a colon. For example, **newsafe:orch-test-f5**. +Required REST endpoint basic authentication credentials. This field is available when **Override with Basic Authentication credentials** is selected in the **Authentication** field. Only basic authentication credentials appear in the selection list, which includes credentials stored on the instance and credential IDs from an external storage system. If you are using credentials stored in a CyberArk safe, you can override the default safe defined in the MID Server configuration file. See Configure the MID Server for CyberArk for details. Add the name of a different safe as a prefix to the credential ID, separated by a colon. For example, **newsafe:orch-test-f5**. -
+
**Protocol Profile** @@ -147,7 +147,7 @@ Required REST endpoint basic authentication credentials. This field is available Certificate authentication to use. This field is available when the selections in the **Authentication** are either **Override with Certificate Authentication credentials** or **Override with Both Basic and Certificate Authentication credentials**. -
+
**OAuth profile** @@ -554,7 +554,7 @@ Determines what type of authentication is required for the endpoint. The options - **Override with Basic Authentication credentials**: Uses Enable basic authentication for outbound SOAP credentials to override the credentials in the REST message definition. Basic authentication credentials must be provisioned before they are available for selection. - **Override with Certificate Authentication credentials**: Uses a certificate, such as a private key, to override the credentials in the REST message definition. - **Override with Both Basic and Certificate Authentication credentials**: Uses both basic authentication and certificate authentication to override the credentials in the REST message definition. -- **Override with OAuth Authentication credentials**: Uses [OAuth 2.0](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_OAuthApplications.md) credentials to override the credentials in the REST message definition. The REST message selected for this activity must have its OAuth 2.0 tutorial - create a REST message set to **OAuth 2.0** and its OAuth profiles and scopes configured appropriately. +- **Override with OAuth Authentication credentials**: Uses OAuth 2.0 credentials to override the credentials in the REST message definition. The REST message selected for this activity must have its OAuth 2.0 tutorial - create a REST message set to **OAuth 2.0** and its OAuth profiles and scopes configured appropriately.
@@ -563,7 +563,7 @@ Credentials -Required REST endpoint basic authentication credentials. This field is available when **Override with Basic Authentication credentials** is selected in the **Authentication** field. Only basic authentication credentials appear in the selection list, which includes credentials stored on the instance and credential IDs from an external storage system. If you are using credentials stored in a CyberArk safe, you can override the [Configure the MID Server for CyberArk](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_ConfigureTheMIDServerForCyberArk.md) defined in the MID Server configuration file by adding the name of a different safe as a prefix to the credential ID, separated by a colon. For example, **newsafe:orch-test-f5**. +Required REST endpoint basic authentication credentials. This field is available when **Override with Basic Authentication credentials** is selected in the **Authentication** field. Only basic authentication credentials appear in the selection list, which includes credentials stored on the instance and credential IDs from an external storage system. If you are using credentials stored in a CyberArk safe, you can override the Configure the MID Server for CyberArk defined in the MID Server configuration file by adding the name of a different safe as a prefix to the credential ID, separated by a colon. For example, **newsafe:orch-test-f5**.
diff --git a/markdown/integrate-applications/orchestration/t_CreateASOAPWebServiceActivity.md b/markdown/integrate-applications/orchestration/t_CreateASOAPWebServiceActivity.md index fa3c095d159..5e93f4b55bd 100644 --- a/markdown/integrate-applications/orchestration/t_CreateASOAPWebServiceActivity.md +++ b/markdown/integrate-applications/orchestration/t_CreateASOAPWebServiceActivity.md @@ -32,7 +32,7 @@ For instructions on using the activity template process flow, see [create custom 2. After setting up [general properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/General-Flds-Templates.md) and [creating input variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/CreateInputVariables.md), configure the SOAP web service Execution Command. -
+
**[Map the input variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/CreateInputVariables.md)** @@ -40,7 +40,7 @@ For instructions on using the activity template process flow, see [create custom Use the variables you created to configure the command that Orchestration executes on the SOAP web service. -
+
**Web service message** @@ -48,7 +48,7 @@ Use the variables you created to configure the command that Orchestration execut Specify the SOAP web service message to use for this activity. If you need information on SOAP web services messages, see SOAP message. -
+
**Web service message function** @@ -56,7 +56,7 @@ Specify the SOAP web service message to use for this activity. If you need infor Specify the SOAP message function available in conjunction with the SOAP web service. -
+
**Endpoint** @@ -64,7 +64,7 @@ Specify the SOAP message function available in conjunction with the SOAP web ser If you enter an endpoint in this field, it overrides the endpoint URL configured in the SOAP message web service. Click the lock icon to open the input field and add the endpoint. -
+
**SOAP message parameters** @@ -72,7 +72,7 @@ If you enter an endpoint in this field, it overrides the endpoint URL configured Name-value pairs to pass to the SOAP endpoint. You can create these parameters manually, or drag input variables into the parameter fields and then assign a value. Parameters defined in the SOAP message that use `${}` can be assigned data from this activity template. Use the **Additional attribute** column to configure the system to not escape the text. By default, text sent to the SOAP message is escaped. The **Name** column is auto-populated if the users have provided variables using Variable substitution in outbound REST messages in the SOAP message. -
+
**Use MID Server** @@ -80,7 +80,7 @@ Name-value pairs to pass to the SOAP endpoint. You can create these parameters m Check box that determines if a MID Server must be used to invoke the SOAP web service. If the SOAP web service message function defines a MID Server, that MID Server is used instead of the one selected here. -
+
**Required MID Server capabilities** @@ -88,7 +88,7 @@ Check box that determines if a MID Server must be used to invoke the SOAP web se MID Server with the appropriate [MID Server capabilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/t_ConfigureCapabilities.md) for connecting to the SOAP endpoint. By default, the system selects a MID Server with SOAP capabilities. This field is available when the **Use MID Server** check box is selected. -
+
**Timeout** @@ -96,7 +96,7 @@ MID Server with the appropriate [MID Server capabilities](https://raw.githubuser Allowed duration of the SOAP web service request before it times out, in seconds. The default is **10**. -
+
**Authentication** @@ -109,15 +109,15 @@ Determines what type of authentication is required for the endpoint. The options - **Override with WS-Security Username profile**: Overrides the credentials in the SOAP message definition with credentials defined in WS-Security. -
+
**Credentials** -Required REST endpoint basic authentication credentials. This field is available when **Override with Basic Authentication credentials** is selected in the **Authentication** field. Only basic authentication credentials appear in the selection list, which includes credentials stored on the instance and credential IDs from an external storage system. If you are using credentials stored in a CyberArk safe, you can override the default safe defined in the MID Server configuration file by adding the name of a different safe as a prefix to the credential ID, separated by a colon. For example, **newsafe:orch-test-f5**. See [Configure the MID Server for CyberArk](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_CyberArkIntegrationConfiguration.md) for details. +Required REST endpoint basic authentication credentials. This field is available when **Override with Basic Authentication credentials** is selected in the **Authentication** field. Only basic authentication credentials appear in the selection list, which includes credentials stored on the instance and credential IDs from an external storage system. If you are using credentials stored in a CyberArk safe, you can override the default safe defined in the MID Server configuration file by adding the name of a different safe as a prefix to the credential ID, separated by a colon. For example, **newsafe:orch-test-f5**. See Configure the MID Server for CyberArk for details. -
+
**Protocol Profile** diff --git a/markdown/integrate-applications/orchestration/t_CreateAnSFTPActivity.md b/markdown/integrate-applications/orchestration/t_CreateAnSFTPActivity.md index 4149f6350b1..44dc6f9adce 100644 --- a/markdown/integrate-applications/orchestration/t_CreateAnSFTPActivity.md +++ b/markdown/integrate-applications/orchestration/t_CreateAnSFTPActivity.md @@ -34,7 +34,7 @@ You can create a custom activity that manages files and directories on a target 2. After setting up [general properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/General-Flds-Templates.md) and [creating input variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/CreateInputVariables.md), configure the SFTP Execution Command. -
+
**Command** @@ -48,7 +48,7 @@ Type of activity to create. The choices are:- Copy file - Set file attributes **Note:** The fields that display on the form depend on the command you select. -
+
**Source host** @@ -56,7 +56,7 @@ Type of activity to create. The choices are:- Copy file Name or IP address of the server containing the files targeted by the activity. -
+
**Source port** @@ -64,7 +64,7 @@ Name or IP address of the server containing the files targeted by the activity. Port number to use to communicate with the source server. The default port number is **22**. -
+
**Source file path** @@ -75,7 +75,7 @@ Full path to a file \(`/temp/test_data_file.txt`\) or directory \(/`temp/test_di - Set file attributes -
+
**Source directory** @@ -85,7 +85,7 @@ Path to the directory where the source files are located. Field available on fol - Get file list -
+
**Source files** @@ -93,7 +93,7 @@ Path to the directory where the source files are located. Field available on fol Names of specific source files to include in the file transfer. Separate the file names with semi-colons. This field supports a semi-colon separated list of wild-card patterns. For example: `*.txt; a?cd.pdf.` If this field is blank, all files are included. Field available on following command: Get file list**Note:** For information about how the values in this field affect options in other fields, see the logic explanation which follows. -
+
**Is a directory** @@ -101,7 +101,7 @@ Names of specific source files to include in the file transfer. Separate the fil If checked, specifies the file path is a directory. Field available on following command: Remove file or directory -
+
**Credential tag for source** @@ -109,7 +109,7 @@ If checked, specifies the file path is a directory. Field available on following Specific credential tag this activity must use to run SFTP commands on the source host. -
+
**Credential tag for target** @@ -117,7 +117,7 @@ Specific credential tag this activity must use to run SFTP commands on the sourc Specific credential tag this activity must use to run SFTP commands on the target host. Field available on following command: Copy file -
+
**Excluded files** @@ -125,7 +125,7 @@ Specific credential tag this activity must use to run SFTP commands on the targe Names of specific source files to exclude from the file transfer. The activity acts on all other files found in the source directory or subfolders. Separate the file names with commas. This field supports comma-separated list of wild-card patterns. For example: `*.txt, a?cd.pdf.`. Field available on following command: Get file list **Note:** For information about how the values in this field affect options in other fields, see the logic explanation which follows. -
+
**Include subfolders** @@ -133,7 +133,7 @@ Names of specific source files to exclude from the file transfer. The activity a If checked, includes the files from subfolders in the source directory. Field available on following command: Get file list **Note:** For information about how your selection affects other fields in the form, see the logic explanation which follows. -
+
**Target host** @@ -141,7 +141,7 @@ If checked, includes the files from subfolders in the source directory. Field av Name or IP address of the server to which the files are being transferred. Field available on following command: Copy file -
+
**Target port** @@ -149,7 +149,7 @@ Name or IP address of the server to which the files are being transferred. Field Port number to use to communicate with the target host. The default port number is **22**. Field available on following command: Copy file -
+
**Target file path** @@ -159,7 +159,7 @@ Full path to a file on a target host. Field available on following commands: - - Rename file or directory -
+
**Suffix for temporary file** @@ -167,7 +167,7 @@ Full path to a file on a target host. Field available on following commands: - If a file exists on a target host, this command enables a temporary suffix to use for a file name. If this field contains a value, the activity first copies the source file to a temporary file on the target host using **targetFilePath + tempFileSuffix** as the name. Upon completion, the activity renames the file to the actual target file name. If this field is blank, the activity copies the source file directly to the target file and overwrites it, if it exists. Field available on following command: Copy file -
+
**UID** @@ -175,7 +175,7 @@ If a file exists on a target host, this command enables a temporary suffix to us User ID attribute to apply to a file or directory. The UID and GID values must be set together as a pair or they are ignored. The UID and GID numbers are internal values returned by the Get File List activity. Typically, you first use the Get File List activity to return a list of files and their attributes. Then you can move a file from a source host to a target host and set the source file attributes on the target file. This flow is demonstrated in the [SFTP File Transfer workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/r_SFTPWorkflow.md). Field available on following command: Set file attributes -
+
**GID** @@ -183,7 +183,7 @@ User ID attribute to apply to a file or directory. The UID and GID values must b Group ID attribute to apply to a file or directory. The UID and GID values must be set together as a pair or they are ignored. The UID and GID numbers are internal values returned by the Get File List activity. Typically, you first use the Get File List activity to return a list of files and their attributes. Then you can move a file from a source host to a target host and set the source file attributes on the target file. This flow is demonstrated in the [SFTP File Transfer workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/r_SFTPWorkflow.md). Field available on following command: Set file attributes -
+
**Permissions** @@ -191,7 +191,7 @@ Group ID attribute to apply to a file or directory. The UID and GID values must File or directory permissions to set for the user and group specified. This value must be expressed as an integer, such as **16877**, which defines these permissions: **rwxr-xr-x**. The permissions numbers are internal values returned by the Get File List activity. Typically, you first use the Get File List activity to return a list of files and their attributes. Then you can move a file from a source host to a target host and set the source file attributes on the target file. This flow is demonstrated in the [SFTP File Transfer workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/r_SFTPWorkflow.md). Field available on following command: Set file attributes -
+
**Access timestamp** @@ -199,7 +199,7 @@ File or directory permissions to set for the user and group specified. This valu Override the timestamp when the file or directory was last accessed. The access and modification timestamps must be set together as a pair. Field available on following command: Set file attributes -
+
**Modification timestamp** @@ -207,7 +207,7 @@ Override the timestamp when the file or directory was last accessed. The access Override the timestamp when the file or directory was last modified. The access and modification timestamps must be set together as a pair. Field available on following command: Set file attributes -
+
**Size in bytes** @@ -215,7 +215,7 @@ Override the timestamp when the file or directory was last modified. The access Size of a file, expressed in bytes. Field available on following command: Set file attributes -
+
**Required MID Server capabilities** @@ -603,7 +603,7 @@ String -[Credential aliases for Orchestration activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_AssignCredsOrchActivities.md) used to run the command on the source host. +Credential aliases for Orchestration activities used to run the command on the source host.
@@ -876,7 +876,7 @@ Credential tag for source -Specific [Credential aliases for Orchestration activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_AssignCredsOrchActivities.md) this activity must use to run SFTP commands on the source host. +Specific Credential aliases for Orchestration activities this activity must use to run SFTP commands on the source host. diff --git a/markdown/integrate-applications/orchestration/t_CreateAnSSHActivity.md b/markdown/integrate-applications/orchestration/t_CreateAnSSHActivity.md index 8d49a9dc247..4953e52697c 100644 --- a/markdown/integrate-applications/orchestration/t_CreateAnSSHActivity.md +++ b/markdown/integrate-applications/orchestration/t_CreateAnSSHActivity.md @@ -32,7 +32,7 @@ For instructions on using the activity template process flow, see [create custom 2. After setting up [general properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/General-Flds-Templates.md) and [creating input variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/CreateInputVariables.md), configure the SSH Execution Command. -
+
**[Map the input variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/orchestration/CreateInputVariables.md)** @@ -40,7 +40,7 @@ For instructions on using the activity template process flow, see [create custom Use the variables you created to configure the command that Orchestration executes. -
+
**Target host** @@ -48,7 +48,7 @@ Use the variables you created to configure the command that Orchestration execut Host name or IP address of the target server for this activity. -
+
**Command** @@ -56,7 +56,7 @@ Host name or IP address of the target server for this activity. Command this activity runs on the target host. You can invoke a MID Server script from this field using any script type that the SSH command line supports. For more information, see **Advanced SSH script options** below the table. -
+
**Directory** @@ -64,7 +64,7 @@ Command this activity runs on the target host. You can invoke a MID Server scrip Directory on the target host where the command is run. -
+
**Credential tag** @@ -72,7 +72,7 @@ Directory on the target host where the command is run. The Orchestration credential tag to use when running the command. -
+
**Required MID Server capabilities** @@ -80,7 +80,7 @@ The Orchestration credential tag to use when running the command. MID Server with the appropriate capabilities for connecting to the host. By default, the system selects a MID Server with SSH capabilities. -
+
**Long running** @@ -88,7 +88,7 @@ MID Server with the appropriate capabilities for connecting to the host. By defa If checked, disables the SSH connection timeout for commands that might take longer to run than the default 60 seconds. Orchestration periodically checks the running process to determine its status until it is finished. -
+
**Must Sudo** @@ -467,7 +467,7 @@ Credential tag -The [Credential aliases for Orchestration activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_AssignCredsOrchActivities.md) to use when running the command. +The Credential aliases for Orchestration activities to use when running the command.
diff --git a/markdown/integrate-applications/orchestration/t_MapSOAPVariablesToExecutionComm.md b/markdown/integrate-applications/orchestration/t_MapSOAPVariablesToExecutionComm.md index e45d702266c..a00b08af4fe 100644 --- a/markdown/integrate-applications/orchestration/t_MapSOAPVariablesToExecutionComm.md +++ b/markdown/integrate-applications/orchestration/t_MapSOAPVariablesToExecutionComm.md @@ -7,7 +7,7 @@ release: australia product: Orchestration classification: orchestration topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Create a SOAP web service activity, Orchestration custom activity templates, Orchestration activity designer, Classic Orchestration, Workflow Data Fabric] --- @@ -127,7 +127,7 @@ Credentials -Required REST endpoint basic authentication credentials. This field is available when **Override with Basic Authentication credentials** is selected in the **Authentication** field. Only basic authentication credentials appear in the selection list, which includes credentials stored on the instance and credential IDs from an external storage system. If you are using credentials stored in a CyberArk safe, you can override the [Configure the MID Server for CyberArk](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_ConfigureTheMIDServerForCyberArk.md) defined in the MID Server configuration file by adding the name of a different safe as a prefix to the credential ID, separated by a colon. For example, **newsafe:orch-test-f5**. +Required REST endpoint basic authentication credentials. This field is available when **Override with Basic Authentication credentials** is selected in the **Authentication** field. Only basic authentication credentials appear in the selection list, which includes credentials stored on the instance and credential IDs from an external storage system. If you are using credentials stored in a CyberArk safe, you can override the Configure the MID Server for CyberArk defined in the MID Server configuration file by adding the name of a different safe as a prefix to the credential ID, separated by a colon. For example, **newsafe:orch-test-f5**.
diff --git a/markdown/integrate-applications/prepare-to-run-microsoft-sql-server-collector.md b/markdown/integrate-applications/prepare-to-run-microsoft-sql-server-collector.md index 7bc0bec0fad..4f0a14e7822 100644 --- a/markdown/integrate-applications/prepare-to-run-microsoft-sql-server-collector.md +++ b/markdown/integrate-applications/prepare-to-run-microsoft-sql-server-collector.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/integrate-applications/prepare-to-run-microsoft-sql-server-collector.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 keywords: [SQL Server Agent, Agent jobs, SQLAgentReaderRole, msdb database, SQL Server authentication, SQL Server login, username password, database permissions, SQL Server Agent, Agent jobs, SQLAgentReaderRole, msdb database] breadcrumb: [Microsoft SQL Server metadata collector, Configuring metadata collectors, Data Catalog, Workflow Data Fabric] diff --git a/markdown/integrate-applications/publish-automation-project.md b/markdown/integrate-applications/publish-automation-project.md index 54d71ee351a..a1acb6d9898 100644 --- a/markdown/integrate-applications/publish-automation-project.md +++ b/markdown/integrate-applications/publish-automation-project.md @@ -51,15 +51,15 @@ Publishing an automation project as a template makes it the framework for creati - When you enable the **sn\_rpa\_fdn.code\_signing\_required** system property on the instance, it impacts the existing bot processes that are associated with the packages on the same instance because you didn't enable code signing on them earlier while you were publishing from RPA Desktop Design Studio to RPA Hub. As a result, the automations that corresponded to these bot processes failed. To run the failed automation successfully, you must publish the package again with the code signing from RPA Desktop Design Studio to RPA Hub. 3. Publish an automation project as a package or template. -
+
Option - + Action -
+
**Publish the automation project as a package** @@ -85,7 +85,7 @@ Action 7. Select **OK**. -
+
**Publish the automation project as a template** diff --git a/markdown/integrate-applications/recording-automations.md b/markdown/integrate-applications/recording-automations.md index badbbb49b52..319f0fdb97f 100644 --- a/markdown/integrate-applications/recording-automations.md +++ b/markdown/integrate-applications/recording-automations.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/integrate-applications/recording-automations.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Use, RPA Desktop Design Studio, Robotic Process Automation \(RPA\) Hub, Workflow Data Fabric] --- diff --git a/markdown/integrate-applications/retire-mfa-authenticator.md b/markdown/integrate-applications/retire-mfa-authenticator.md index d475e556982..fb4381d3415 100644 --- a/markdown/integrate-applications/retire-mfa-authenticator.md +++ b/markdown/integrate-applications/retire-mfa-authenticator.md @@ -16,7 +16,7 @@ Retire a multi-factor authentication \(MFA\) authenticator in RPA Hub so that yo ## Before you begin -Familiarize yourself with multi-factor authentication \(MFA\) concepts. For more information, see [Multi-factor authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/mfa-landing.md). +Familiarize yourself with multi-factor authentication \(MFA\) concepts. For more information, see . Familiarize yourself with the TOTP authentication in RPA Hub. For more information, see [TOTP authentication in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/totp-authentication-rpa.md). diff --git a/markdown/integrate-applications/rpa-explore.md b/markdown/integrate-applications/rpa-explore.md index d878b980ac5..0bd92bf5129 100644 --- a/markdown/integrate-applications/rpa-explore.md +++ b/markdown/integrate-applications/rpa-explore.md @@ -93,7 +93,7 @@ Robotic Process Automation \(RPA\) Hub provides an integration with the Workflow ## Key Management Framework -RPA Hub uses the ServiceNow® Key Management Framework for all the sensitive data that is stored on the application. For more information, see [Understanding the Key Management Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/understanding-kmf.md). +RPA Hub uses the ServiceNow® Key Management Framework for all the sensitive data that is stored on the application. For more information, see Understanding the Key Management Framework. ## Important information for upgrading RPA Hub to Australia diff --git a/markdown/integrate-applications/run-rpa-robot.md b/markdown/integrate-applications/run-rpa-robot.md index 7a5e3aaf13d..eb0d4185f09 100644 --- a/markdown/integrate-applications/run-rpa-robot.md +++ b/markdown/integrate-applications/run-rpa-robot.md @@ -55,15 +55,15 @@ In this task, you can run an unattended robot in two ways. 1. To run an unattended robot, do any one of the following actions. -
+
Option - + Action -
+
**Based on the schedule you define in the bot process** @@ -76,7 +76,7 @@ The Unattended Robot runs the execution based on the schedule defined. For more information about the scheduled and manual triggers, see [Execution priority of bot processes in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/bot-process-prioritization-order-rpa-hub.md). -
+
**Based on the API via Start Process subflow** diff --git a/markdown/integrate-applications/select-botprocess.md b/markdown/integrate-applications/select-botprocess.md index d47c0b7d328..51cd00edd2c 100644 --- a/markdown/integrate-applications/select-botprocess.md +++ b/markdown/integrate-applications/select-botprocess.md @@ -45,15 +45,15 @@ For more information about migrating your metadata from a lower environment to a 1. You can associate a bot process to a bot process configuration record by choosing one of these options. -
+
Option - + Action -
+
**Perform this task in workspace** @@ -77,7 +77,7 @@ For a description of the field values, see [Bot Process form in RPA Hub](https:/ 10. On the **Details** tab, in **Activity** and **Compose** fields, view the activity of the form, work notes, and additional comments. -
+
**Perform this task in the classic environment** @@ -116,7 +116,7 @@ You can add other details that pertain to the bot process, such as the business [Retire a bot process in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/retire-bot-process.md) -[View Audit History](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_HistorySets.md) +[bundle-psec.c_HistorySets] ## Bot Process form in RPA Hub diff --git a/markdown/integrate-applications/set-breakpoint-rpa-studio.md b/markdown/integrate-applications/set-breakpoint-rpa-studio.md index d43c62500ed..bb52fcb11d7 100644 --- a/markdown/integrate-applications/set-breakpoint-rpa-studio.md +++ b/markdown/integrate-applications/set-breakpoint-rpa-studio.md @@ -36,15 +36,15 @@ Role required: none 2. Choose an option and complete the action. -
+
Option - + Action -
+
**To execute the component where the breakpoint is set** @@ -52,7 +52,7 @@ Action Click **Move next** under the **Design** tab or press the **Ctrl+F8** keys.For a step-by-step execution of the workflow, continue clicking the **Move next** button. -
+
**To continue the execution of the remaining components** @@ -60,7 +60,7 @@ Click **Move next** under the **Design** tab or press the **Ctrl+F8** keys.For a Click **Run** under the **Design** tab. -
+
**To find all the breakpoints in the automation** @@ -68,7 +68,7 @@ Click **Run** under the **Design** tab. Click the down arrow button next to the **Clear Breakpoints** button under the **Design** tab and select **Find all**.A list of breakpoints appears in the Find All References section. -
+
**To remove a breakpoint** @@ -76,7 +76,7 @@ Click the down arrow button next to the **Clear Breakpoints** button under the * Right-click a desired component and select **Breakpoint**. -
+
**To remove all the breakpoints** diff --git a/markdown/integrate-applications/source-control-rpa-studio.md b/markdown/integrate-applications/source-control-rpa-studio.md index 6b62f47625b..19e21f0ac0d 100644 --- a/markdown/integrate-applications/source-control-rpa-studio.md +++ b/markdown/integrate-applications/source-control-rpa-studio.md @@ -32,15 +32,15 @@ Role required: none 4. In the COMPARE PROCESSES dialog box, under the Remote section, select any of the following source types to open the automation project from the **Source** field. -
+
Option - + Action -
+
**Remote** @@ -53,7 +53,7 @@ Action 5. From the Select a Document version list, select a package version. -
+
**Local** diff --git a/markdown/integrate-applications/system-export-sets/t_CreateAnExportSet.md b/markdown/integrate-applications/system-export-sets/t_CreateAnExportSet.md index 193c85d9a79..72b6f0253c8 100644 --- a/markdown/integrate-applications/system-export-sets/t_CreateAnExportSet.md +++ b/markdown/integrate-applications/system-export-sets/t_CreateAnExportSet.md @@ -32,7 +32,7 @@ Role required: export\_set\_admin 3. In the **What to export** section, define what data to export in one of these ways. -
+
**Select __Yes__ and select an __Export Definition__ record.** @@ -40,7 +40,7 @@ Role required: export\_set\_admin Use this configuration if you have already created an export definition record specifying what data to export. -
+
**Select __No__ and select a table to export data from.** @@ -51,7 +51,7 @@ Use this configuration if you have not created an export definition record. A ne
4. In the **Where to export to** section, define where you want to export data to in one of these ways. -
+
**Select __Yes__ and select an __Export Target__ record.** @@ -59,7 +59,7 @@ Use this configuration if you have not created an export definition record. A ne Use this configuration if you have already created an export target record specifying where to export data to. -
+
**Select __No__ and select a MID Server, and specify a path on the MID Server to save the exported data to.** diff --git a/markdown/integrate-applications/system-import-sets/import-run-details.md b/markdown/integrate-applications/system-import-sets/import-run-details.md index c8025a0838f..f771d4f6e51 100644 --- a/markdown/integrate-applications/system-import-sets/import-run-details.md +++ b/markdown/integrate-applications/system-import-sets/import-run-details.md @@ -298,5 +298,5 @@ Text describing any errors encountered by the transform target row.
## Import Log -The Import Log tab displays the logs for the import set. It shows when each log was created, its level, the log message, and the source of the log. For details, see [Import logs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_ImportLogs.md). +The Import Log tab displays the logs for the import set. It shows when each log was created, its level, the log message, and the source of the log. For details, see Import logs. diff --git a/markdown/integrate-applications/system-import-sets/monitor-concurrent-import-set-jobs.md b/markdown/integrate-applications/system-import-sets/monitor-concurrent-import-set-jobs.md index d4bb0badbda..9ae17731abf 100644 --- a/markdown/integrate-applications/system-import-sets/monitor-concurrent-import-set-jobs.md +++ b/markdown/integrate-applications/system-import-sets/monitor-concurrent-import-set-jobs.md @@ -26,7 +26,7 @@ Role required: import\_admin 2. Review the **Type** and **State** of each parent import set job. -
+
**Type** @@ -37,7 +37,7 @@ Type of concurrent import set job:- **Regular** if you are running the schedul - **Resuming** if you are resuming a scheduled import that had an error -
+
**State** diff --git a/markdown/integrate-applications/system-import-sets/monitor-concurrent-import-sets.md b/markdown/integrate-applications/system-import-sets/monitor-concurrent-import-sets.md index 563611aa1fa..7e3a8e340a5 100644 --- a/markdown/integrate-applications/system-import-sets/monitor-concurrent-import-sets.md +++ b/markdown/integrate-applications/system-import-sets/monitor-concurrent-import-sets.md @@ -34,7 +34,7 @@ When a scheduled concurrent import runs, each concurrent import creates a concur 3. Reprocess or continue import sets, check the status of import sets or concurrent import set jobs, view transform history, or display a list of executions records by clicking one of the following related links. -
+
**Reprocess** @@ -42,7 +42,7 @@ When a scheduled concurrent import runs, each concurrent import creates a concur Start another scheduled import to reprocess the records. -
+
**Continue** @@ -50,7 +50,7 @@ Start another scheduled import to reprocess the records. Restart a scheduled import that is not complete. -
+
**Import Sets** @@ -64,7 +64,7 @@ State of import sets.**State** - **Error** if the import set processing failed. Select an import set to see processing details for Import Set Runs and Import Set Rows for the import set. -
+
**Concurrent Import Set Jobs** @@ -81,7 +81,7 @@ Type and state of concurrent import set jobs:- **Type** - **Error** if the import set processing failed. Select an import set job to see processing details for Import Set Runs and Import Set Rows for the import set job. -
+
**Transform Histories** @@ -89,7 +89,7 @@ Type and state of concurrent import set jobs:- **Type** Check statistics in the transform histories for the scheduled import.Select a start time to see Import Set Row Errors \(including error codes and messages\) and the Import Log for the scheduled import. -
+
**Executions** diff --git a/markdown/integrate-applications/system-import-sets/r_LDAPTypeDataSource.md b/markdown/integrate-applications/system-import-sets/r_LDAPTypeDataSource.md index cad9cc1b48a..f9c5bbb4090 100644 --- a/markdown/integrate-applications/system-import-sets/r_LDAPTypeDataSource.md +++ b/markdown/integrate-applications/system-import-sets/r_LDAPTypeDataSource.md @@ -45,9 +45,9 @@ In this example, the LDAP server **Query field** is **preferredIdentity**. The i **Related topics** -[LDAP integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_LDAPIntegration.md) +[bundle-psec.c_LDAPIntegration] -[Specify LDAP attributes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_SpecifyLDAPAttributes.md) +[bundle-psec.t_SpecifyLDAPAttributes] -[Define LDAP organizational units](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_DefineLDAPOrganizationalUnits.md) +[bundle-psec.t_DefineLDAPOrganizationalUnits] diff --git a/markdown/integrate-applications/totp-authentication-rpa.md b/markdown/integrate-applications/totp-authentication-rpa.md index c5be53079ca..dd291b8266e 100644 --- a/markdown/integrate-applications/totp-authentication-rpa.md +++ b/markdown/integrate-applications/totp-authentication-rpa.md @@ -20,7 +20,7 @@ An authenticator application is third-party software that generates temporary pa TOTP authentication secures the seed storage of the authenticator at the instance level. The seed is the secret key of the authenticator that is used to generate the TOTP. -Familiarize yourself with multi-factor authentication \(MFA\) concepts. For more information, see [Multi-factor authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/mfa-landing.md). +Familiarize yourself with multi-factor authentication \(MFA\) concepts. For more information, see . ## TOTP authentication architecture diff --git a/markdown/integrate-applications/update-data-fabric-table-zcc.md b/markdown/integrate-applications/update-data-fabric-table-zcc.md index 96bf79dea61..af8bd23bb98 100644 --- a/markdown/integrate-applications/update-data-fabric-table-zcc.md +++ b/markdown/integrate-applications/update-data-fabric-table-zcc.md @@ -56,7 +56,7 @@ A data steward might need to update the field mapping for a data fabric table in For details on creating a record ACL rule, see [Configure an ACL](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_CreateAnACLRule.md). - To see values in a reference column when viewing records in the new data fabric table, you must set the Display attribute to true for the referenced column. You can manage this attribute in the referenced table's definition. See . -
+
**Add a reference** @@ -69,7 +69,7 @@ A data steward might need to update the field mapping for a data fabric table in 5. Select **Set reference**. -
+
**Remove a reference** diff --git a/markdown/integrate-applications/use-connector-method.md b/markdown/integrate-applications/use-connector-method.md index 79009cc8c8d..60f139e11e3 100644 --- a/markdown/integrate-applications/use-connector-method.md +++ b/markdown/integrate-applications/use-connector-method.md @@ -32,15 +32,15 @@ Role required: None Some connectors expose the methods at the connector level while the others expose the methods at multiple levels. For the latter, you must first configure the connector. To find a connector that needs configuration first, right-click the connector and see if the context-menu displays the **Configure** option. -
+
Number of levels - + Step -
+
**Connector** @@ -48,7 +48,7 @@ Step Double-click the connector. -
+
**Multiple** diff --git a/markdown/integrate-applications/use-user-certificates-rpa.md b/markdown/integrate-applications/use-user-certificates-rpa.md index 74b46c4e2bf..bcbb6b868d6 100644 --- a/markdown/integrate-applications/use-user-certificates-rpa.md +++ b/markdown/integrate-applications/use-user-certificates-rpa.md @@ -93,15 +93,15 @@ Generate a code signing certificate for publishing an automation project from RP 9. Generate a user certificate. - -
+
Certificate type - + Steps -
+
**mTLS authentication for client certificate** @@ -123,7 +123,7 @@ Steps 7. Select **OK**. -
+
**Code signing certificate** @@ -186,11 +186,11 @@ Steps ### What to do next -Activate the certificate-based authentication plugin, if you have the admin role. It is a prerequisite for registering the certificates on the instance. For more information, see [Activate the certificate-based authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/set-up-mutual-auth.md). +Activate the certificate-based authentication plugin, if you have the admin role. It is a prerequisite for registering the certificates on the instance. For more information, see Activate the certificate-based authentication. -Register user-generated client authentication certificate to make it available for authentication. For more information, see [Register the CA certificate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/set-up-mutual-auth.md). +Register user-generated client authentication certificate to make it available for authentication. For more information, see Register the CA certificate. -Map the user-generated client authentication certificate to the user. For more information, see [Map the PEM certificate to user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/set-up-mutual-auth.md). +Map the user-generated client authentication certificate to the user. For more information, see Map the PEM certificate to user. Install the generated client authentication and code signing certificate. For more information, see [Install the user-generated certificates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/use-user-certificates-rpa.md). @@ -202,11 +202,11 @@ Install the user generated \(client authentication and code signing\) certificat Generate a client authentication and a code signing certificate. For more information, see [Generate a user certificate from KeyStore Explorer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/use-user-certificates-rpa.md). -Activate the certificate-based authentication plugin, if you have the admin role. It is a prerequisite for registering the certificates on the instance. For more information, see [Activate the certificate-based authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/set-up-mutual-auth.md). +Activate the certificate-based authentication plugin, if you have the admin role. It is a prerequisite for registering the certificates on the instance. For more information, see Activate the certificate-based authentication. -Register user-generated client authentication certificate to make it available for authentication. For more information, see [Register the CA certificate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/set-up-mutual-auth.md). +Register user-generated client authentication certificate to make it available for authentication. For more information, see Register the CA certificate. -Map the user-generated client authentication certificate to the user. For more information, see [Map the PEM certificate to user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/set-up-mutual-auth.md). +Map the user-generated client authentication certificate to the user. For more information, see Map the PEM certificate to user. Role required: admin diff --git a/markdown/integrate-applications/view-data-asset-details.md b/markdown/integrate-applications/view-data-asset-details.md index da0ef2f6d53..d7b9566e19d 100644 --- a/markdown/integrate-applications/view-data-asset-details.md +++ b/markdown/integrate-applications/view-data-asset-details.md @@ -39,7 +39,7 @@ Asset detail pages organize information into tabs for easy navigation. The Overv 5. On the Columns tab, view column information for tabular assets, such as tables. - The tab displays details like Asset name, Relationship, Data type, etc. The Classifier field displays the classification assigned to the columns harvested by the ServiceNow collector. If classification has not run on the table, the Classifier column displays null. Check your entitlements to determine whether you have access to the data classification feature. For details, see [Data Classification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/data-classification.md) + The tab displays details like Asset name, Relationship, Data type, etc. The Classifier field displays the classification assigned to the columns harvested by the ServiceNow collector. If classification has not run on the table, the Classifier column displays null. Check your entitlements to determine whether you have access to the data classification feature. For details, see Select a column name to browse to the details page of the column. diff --git a/markdown/integrate-applications/view-robot-calendar.md b/markdown/integrate-applications/view-robot-calendar.md index c0ab1f55b9c..125b9326908 100644 --- a/markdown/integrate-applications/view-robot-calendar.md +++ b/markdown/integrate-applications/view-robot-calendar.md @@ -41,15 +41,15 @@ To view more robot events, add the appropriate **Life Cycle Stage Status** filte 3. View a robot calendar either from a robot or from a bot process. -
+
Option - + Action -
+
**View a robot calendar from a robot** @@ -60,7 +60,7 @@ Action 3. In the form header, select **Robot Calendar**. -
+
**View a robot calendar from a bot process** @@ -76,15 +76,15 @@ Action
4. On the **Robot Calendar** tab, perform any of the following actions. - -
+
Option - + Action -
+
**Today** @@ -92,7 +92,7 @@ Action Highlights the current date. -
+
**Date range \(<, >\)** @@ -100,7 +100,7 @@ Highlights the current date. Select the arrow buttons \(**<**, **>**\) to view the next calendar view that is based on the defined date range. -
+
**Schedule Timezones** @@ -128,7 +128,7 @@ View the time zones that are defined for the robot, such as, the robot time zone If the robot is associated with a bot process whose schedule has to be triggered based on workstation time zone, then those workstation time zones are displayed in the time zone list. -
+
**Day** @@ -136,7 +136,7 @@ View the time zones that are defined for the robot, such as, the robot time zone View events in the calendar for a particular day. See the following example for a snapshot of the Robot calendar view.\[Omitted image "day-rc-rpa.png"\] Alt text: Example: Snapshot of the Robot Calendar view for a day, October 20, 2022. -
+
**Week** @@ -152,7 +152,7 @@ View events in the calendar for a particular week. The week view starts from Sun \[Omitted image "week-rc-rpa.png"\] Alt text: Example: Snapshot of the Robot Calendar view for a week, November 13 to 19, 2022. -
+
**Month** @@ -160,7 +160,7 @@ View events in the calendar for a particular week. The week view starts from Sun View events in the calendar for a particular month. See the following example for a snapshot of the Robot calendar view.\[Omitted image "month-rc-rpa.png"\] Alt text: Example: Snapshot of the Robot Calendar view for a month, November 2022. -
+
**New Schedule** @@ -168,7 +168,7 @@ View events in the calendar for a particular month. See the following example fo Create a schedule on the **Robot Calendar** tab by selecting the **New Schedule** button, to execute unattended robots.You can also create a schedule by right-clicking or double-clicking an empty slot of the robot calendar. For more information about creating a schedule, see [Create a schedule on the robot calendar in RPA Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/create-robot-schedule.md). -
+
**Refresh** @@ -176,7 +176,7 @@ Create a schedule on the **Robot Calendar** tab by selecting the **New Schedule* View new or updated schedules on the robot calendar by selecting the refresh icon \(\[Omitted image "refresh-rc-icon.png"\] Alt text: Refresh icon.\). -
+
**Show or hide agenda view** @@ -184,7 +184,7 @@ View new or updated schedules on the robot calendar by selecting the refresh ico Show or hide events for the particular day, week, or month by selecting the agenda icon \(\[Omitted image "agenda-rc-rpa-icon.png"\] Alt text: Agenda icon.\). See the following example for a snapshot of the show or hide agenda filter view.\[Omitted image "agenda-view-rc-rpa.gif"\] Alt text: Show or hide the agenda view filter. -
+
**Show Filter** @@ -200,7 +200,7 @@ Select the filter icon \(\[Omitted image "filter-rc-rpa.png"\] Alt text: Filter - To remove items from the selection, double-click the item on the right, or select the item and select the remove icon \(**<**\). Then, select **Apply**. -
+
**Event cards** @@ -210,7 +210,7 @@ View the event cards in the Scheduled events section.Limited information about t \[Omitted image "event-card-rc-rpa.png"\] Alt text: Example: Snapshot of the event cards on the robot landing page. -
+
**Event details** @@ -222,7 +222,7 @@ To view more event details of the bot process and its schedule, double-click an \[Omitted image "event-card-weekly.png"\] Alt text: Event details snapshot of the associated bot process whose interval type is Weekly. -
+
**Event pop-up windows** diff --git a/markdown/intelligent-experiences/a2a-api-key-credential-behavior.md b/markdown/intelligent-experiences/a2a-api-key-credential-behavior.md index 053f1518d9b..bb76e1bf843 100644 --- a/markdown/intelligent-experiences/a2a-api-key-credential-behavior.md +++ b/markdown/intelligent-experiences/a2a-api-key-credential-behavior.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/a2a-api-key-credential-behavior.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Create an external agent, Create an AI agent, Now Assist AI agents, Enable AI experiences] --- diff --git a/markdown/intelligent-experiences/activate-now-assist-panel.md b/markdown/intelligent-experiences/activate-now-assist-panel.md index eab1fecea6b..3c7c7e66b1c 100644 --- a/markdown/intelligent-experiences/activate-now-assist-panel.md +++ b/markdown/intelligent-experiences/activate-now-assist-panel.md @@ -52,10 +52,10 @@ To learn more about the Now Assist panel, and how it can assist your agents, see For examples of the Now Assist panel in action for Now Assist applications, see the following topics: -- -- -- -- +- [Summarize a chat conversation by using Now Assist for Customer Service Management \(CSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/now-assist-csm-summarize-chat.md) +- [Summarize a Sidebar discussion by using Now Assist for IT Service Management \(ITSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-sidebar-discussion.md) +- [Summarize an issue using Now Assist for Integrated Risk Management \(IRM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/summarize-an-issue.md) +- [Generate a knowledge article from HR Agent Workspace with Now Assist for HRSD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/gen-kb-now-assisthr.md) **Parent Topic:**[Configuring Now Assist Admin features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configuring-na-landing.md) diff --git a/markdown/intelligent-experiences/add-an-mcp-server-with-connection-and-credential-alias.md b/markdown/intelligent-experiences/add-an-mcp-server-with-connection-and-credential-alias.md index 9bf7299a9f9..933c0c4d832 100644 --- a/markdown/intelligent-experiences/add-an-mcp-server-with-connection-and-credential-alias.md +++ b/markdown/intelligent-experiences/add-an-mcp-server-with-connection-and-credential-alias.md @@ -19,7 +19,7 @@ Add an MCP Server by selecting a Connection and Credential Alias record. - Role required: sn\_mcp\_client.admin - Verify that you have a Connection and Credential alias record created before adding an MCP Server with Others as the option. - For more information, see . + For more information, see [Create a Connection & Credential alias](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/connection-alias.md). ## About this task diff --git a/markdown/intelligent-experiences/add-retriever-ai-agent.md b/markdown/intelligent-experiences/add-retriever-ai-agent.md index 4a1235e39a4..4c745b0d2c8 100644 --- a/markdown/intelligent-experiences/add-retriever-ai-agent.md +++ b/markdown/intelligent-experiences/add-retriever-ai-agent.md @@ -66,7 +66,7 @@ Search profile -Name of the search profile that you want to add to your RAG-based tool from the list. To learn more about a search profile, see . +Name of the search profile that you want to add to your RAG-based tool from the list. To learn more about a search profile, see [Search profiles in AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/defining-search-profiles-ais.md).
@@ -74,7 +74,7 @@ Search sources -One or multiple sources that you want to add to your search profile. To learn more about the search sources, see . +One or multiple sources that you want to add to your search profile. To learn more about the search sources, see [Search profiles in AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/defining-search-profiles-ais.md).
diff --git a/markdown/intelligent-experiences/ai-additional-resources.md b/markdown/intelligent-experiences/ai-additional-resources.md index e514677e8c8..fef4a44e248 100644 --- a/markdown/intelligent-experiences/ai-additional-resources.md +++ b/markdown/intelligent-experiences/ai-additional-resources.md @@ -37,7 +37,7 @@ Release Notes -Now Assist AI Agents Release Notes. +[Now Assist AI Agents Release Notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-ai-agents-rn.md).
@@ -111,7 +111,7 @@ Release notes - +[AI Control Tower release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/ai-control-tower-rn.md)
@@ -135,7 +135,7 @@ Release notes - +[Document Intelligence release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/document-intelligence-rn.md)
@@ -285,29 +285,29 @@ Release notes +[Now Assist release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-rn.md) + [Now Assist for Creator release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-for-creator-rn.md) - + [Now Assist in Document Intelligence release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-document-intelligence-rn.md) - + [Now Assist for IT Service Management \(ITSM\) release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-for-itsm-rn.md) - + [Now Assist for Strategic Portfolio Management \(SPM\) release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-for-spm-rn.md) - - - + [Generative AI Controller release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/generative-ai-controller-rn.md)
@@ -425,7 +425,7 @@ Release notes - +[Predictive Intelligence release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/predictive-intelligence-rn.md)
diff --git a/markdown/intelligent-experiences/ai-agent-dashboard.md b/markdown/intelligent-experiences/ai-agent-dashboard.md index ae3aac7151d..618423568ee 100644 --- a/markdown/intelligent-experiences/ai-agent-dashboard.md +++ b/markdown/intelligent-experiences/ai-agent-dashboard.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-agent-dashboard.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 19 breadcrumb: [Reference, Now Assist AI agents, Enable AI experiences] --- diff --git a/markdown/intelligent-experiences/ai-control-tower/activation-and-installation-of-ai-control-tower.md b/markdown/intelligent-experiences/ai-control-tower/activation-and-installation-of-ai-control-tower.md index c3169bbe2fc..d539dec9fd4 100644 --- a/markdown/intelligent-experiences/ai-control-tower/activation-and-installation-of-ai-control-tower.md +++ b/markdown/intelligent-experiences/ai-control-tower/activation-and-installation-of-ai-control-tower.md @@ -87,5 +87,5 @@ AI Control Tower
After installing AI Control Tower \(sn\_aict\) from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home), the required dependency plugins will be installed automatically. -For information about downloading any application from ServiceNow store, see Download any application from ServiceNow +For information about downloading any application from ServiceNow store, see [Download any application from ServiceNow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/download-app-first-time.md) diff --git a/markdown/intelligent-experiences/ai-control-tower/add-a-global-mcp-client.md b/markdown/intelligent-experiences/ai-control-tower/add-a-global-mcp-client.md deleted file mode 100644 index 48948f21c71..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/add-a-global-mcp-client.md +++ /dev/null @@ -1,47 +0,0 @@ ---- -title: Add a Global MCP Client -description: Add a Global MCP client from the AI Gateway configuration page. -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/add-a-global-mcp-client.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: task -last_updated: "2026-03-12" -reading_time_minutes: 1 -breadcrumb: [AI Gateway, Explore, AI Control Tower, Enable AI experiences] ---- - -# Add a Global MCP Client - -Add a Global MCP client from the AI Gateway configuration page. - -## Before you begin - -Role required: AI steward - -## Procedure - -1. Navigate to **Al Control Tower** > **Configurations** > **AI Gateway** > **Global MCP clients**. - -2. Select **Add**. - -3. Enter the Client ID. - -4. Select **Next**. - -5. Select the Metadata sync mode. - - Selecting the **Live** mode is preferred. - -6. Change the Security controls according to the requirements of the agent builder. - -7. Select **Submit**. - - A Global MCP client is created. - - -## Result - -The MCP client is created and appears in the **Global MCP client** tab. - diff --git a/markdown/intelligent-experiences/ai-control-tower/add-an-mcp-server-from-mcp-catalog.md b/markdown/intelligent-experiences/ai-control-tower/add-an-mcp-server-from-mcp-catalog.md deleted file mode 100644 index ebe97e5ff1f..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/add-an-mcp-server-from-mcp-catalog.md +++ /dev/null @@ -1,62 +0,0 @@ ---- -title: Add an MCP Server from MCP Catalog -description: Add an MCP server from the Model Context Protocol \(MCP\) Catalog in the AI Control Tower. -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/add-an-mcp-server-from-mcp-catalog.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: task -last_updated: "2026-03-11" -reading_time_minutes: 1 -breadcrumb: [Process flow of MCP Servers Via AI Gateway, AI Gateway, Explore, AI Control Tower, Enable AI experiences] ---- - -# Add an MCP Server from MCP Catalog - -Add an MCP server from the Model Context Protocol \(MCP\) Catalog in the AI Control Tower. - -## Before you begin - -Role required: sn\_ai\_governance.ai\_steward - -**Note:** The AI steward \(sn\_ai\_governance.ai\_steward\) role gets inherited with the following roles: - -- \(AI admin\) sn\_aia.admin -- \(AIG admin\) aig\_admin -- \(MCP Client admin\) sn\_mcp\_client.admin - -## Procedure - -1. Navigate to **AI assets** > **AI asset inventory** > **MCP servers**. - -2. Select **Add**. - -3. Select **Choose from MCP Catalog**. - -4. Search for a server using the search field, or browse available MCP servers displayed as cards with icons, descriptions, and versions. - -5. Verify the server to view the details including: - - - MCP server URL - - Transport type - - Available tools and capabilities -6. Import the server by selecting `**Select**`. - - **Note:** The system auto-fills the Name, MCP server URL, Authentication type, and Transport type. - -7. Confirm your server and endpoint selections by selecting **OK**. - - **Note:** Add any additional details. - -8. Select **Submit**. - - The MCP server is submitted to the AI steward for review. - - **Note:** You can add only one MCP server at a time. - - -## Result - -The MCP server is added to AI Control Tower with the status of In review and synced to AI Agent Studio within 15 minutes. - diff --git a/markdown/intelligent-experiences/ai-control-tower/add-an-mcp-server-via-ai-agent-studio.md b/markdown/intelligent-experiences/ai-control-tower/add-an-mcp-server-via-ai-agent-studio.md deleted file mode 100644 index 0d7ea2d9824..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/add-an-mcp-server-via-ai-agent-studio.md +++ /dev/null @@ -1,79 +0,0 @@ ---- -title: Add an MCP Server from AI Agent studio -description: Add an external MCP server from AI Agent Studio. -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/add-an-mcp-server-via-ai-agent-studio.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: task -last_updated: "2025-11-23" -reading_time_minutes: 2 -breadcrumb: [Process flow of MCP Servers Via AI Gateway, AI Gateway, Explore, AI Control Tower, Enable AI experiences] ---- - -# Add an MCP Server from AI Agent studio - -Add an external MCP server from AI Agent Studio. - -## Before you begin - -Role required: AI steward \[sn\_ai\_governance.ai\_steward\] - -**Note:** The AI steward \(sn\_ai\_governance.ai\_steward\) role gets inherited with the following roles: - -- \(AI admin\) sn\_aia.admin -- \(AIG admin\) aig\_admin -- \(MCP Client admin\) sn\_mcp\_client.admin - -For information on the AI steward role and its responsibilities, see [AI Control Tower roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/roles-installed-with-ai-control-tower.md) - -## Procedure - -1. Navigate to **Workspaces** > **AI Agent Studio** > **Settings** > **Manage MCP servers**. - -2. Select **New**. - - **Note:** In the Create and manage tab of the AI Agent Studio, you can add only those MCP servers that have been approved in the AI Control Tower. To view these approvals, go to the Approvals tab on the MCP server record. For more information on Approvals tab and MCP server record, see [MCP server record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/view-the-mcp-server-record.md) - -3. Enter the Name. - -4. Select the Authentication type: OAuth 2.1 - - **Note:** AI Gateway supports OAuth 2.1. - -5. Select **Next**. - -6. Select the Client registration type: Dynamic Client Registration. - - AI Gateway registration in AI Agent Studio supports Dynamic Client Registration. - - If the server allows dynamic client registration, it will automatically retrieve the necessary details. Otherwise, you will need to enter the details manually. - -7. Select the **Grant type**. - -8. Select **Add**. - - The server gets added and displays the details of the server. - -9. Select **Authenticate** to authenticate the server with your credentials. - - **Note:** To view the approval request record for every MCP server in the AI Agent studio, select **View Approval record**. This action will direct you to the Related Variants tab of the respective MCP server - - To know more about Related Variants tab in the MCP server record, see [MCP server record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/view-the-mcp-server-record.md) - -10. Select **Save** to create an MCP server record. - - **Note:** A scheduled job named **AI Agent Studio to AICT-MCP server sync** runs every 15 minutes to synchronize the MCP servers from AI Agent Studio to AI Control Tower. - - -## Result - -After synchronizing, the MCP server shows up in the AI asset inventory with its Status listed as In review, and the lifecycle phase listed as New. - -**Note:** After the MCP server is added to the AI Control Tower, it can’t be added again. Additionally, AI Agent Studio will not discover a server that has already been added. - -## What to do next - -The MCP server approval request must be approved. See [MCP Server Approval Workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown) - diff --git a/markdown/intelligent-experiences/ai-control-tower/add-an-mcp-server-via-ai-contol-tower.md b/markdown/intelligent-experiences/ai-control-tower/add-an-mcp-server-via-ai-contol-tower.md deleted file mode 100644 index e8dd47b50d2..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/add-an-mcp-server-via-ai-contol-tower.md +++ /dev/null @@ -1,60 +0,0 @@ ---- -title: Add an MCP Server from AI Control Tower -description: Add an Model Context Protocol \(MCP\) server from the AI Control Tower. -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/add-an-mcp-server-via-ai-contol-tower.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: task -last_updated: "2026-02-24" -reading_time_minutes: 1 -breadcrumb: [Process flow of MCP Servers Via AI Gateway, AI Gateway, Explore, AI Control Tower, Enable AI experiences] ---- - -# Add an MCP Server from AI Control Tower - -Add an Model Context Protocol \(MCP\) server from the AI Control Tower. - -## Before you begin - -Role required: sn\_ai\_governance.ai\_steward - -**Note:** The AI steward \(sn\_ai\_governance.ai\_steward\) role gets inherited with the following roles: - -- \(AI admin\) sn\_aia.admin -- \(AIG admin\) aig\_admin -- \(MCP Client admin\) sn\_mcp\_client.admin - -For information on the AI steward role and its responsibilities, see [AI Control Tower roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/roles-installed-with-ai-control-tower.md). - -## Procedure - -1. Navigate to **AI assets** > **AI asset inventory** > **MCP servers**. - -2. Select **Add**. - -3. Enter the Name \(Server name\). - -4. Enter the MCP server URL. - -5. Select **Next**. - -6. Select the Client registration type. - - **Note:** If you select Dynamic client Registration, the AI Control Tower automatically receives the Client ID and Client Secret. If you select Manual registration, the client must be created externally on the MCP provider side while the client ID and secret must be entered manually. - -7. Review all the other details such as the Grant type, and Token authentication method. - - **Note:** There are three sections for the URL: - - - Authorization URL: Where the user authenticates and grants the access token - - Token URL: Where the system exchanges an authorization code for an access token - - Token revocation URL: Used to invalidate issued tokens if supported -8. Select **Submit**. - - -## Result - -The newly added MCP server is registered in the AI asset inventory MCP servers list and available for approval workflow. - diff --git a/markdown/intelligent-experiences/ai-control-tower/ai-cases-tab-aict.md b/markdown/intelligent-experiences/ai-control-tower/ai-cases-tab-aict.md index bb970599aaf..fed16b48a93 100644 --- a/markdown/intelligent-experiences/ai-control-tower/ai-cases-tab-aict.md +++ b/markdown/intelligent-experiences/ai-control-tower/ai-cases-tab-aict.md @@ -62,9 +62,9 @@ You can drill down into the data on each of the following widgets to learn more You can create AI cases and issues from the AI cases tab in both the AI Control Tower Workspace and the AI Risk and Compliance Workspace. The Create AI case button lets you initiate a new AI case record directly from the monitoring dashboard. Use this option to document, investigate, or track issues, risks, or compliance concerns related to AI models or datasets. Select the dropdown arrow next to Create AI case, and then select Create issue to create an issue related to an existing AI case. -You can also submit AI cases anonymously through the Employee Center. A Visit Anonymous Reporting card is available in the Support resources section of the AI assets page in the Employee Center, enabling users to report AI-related concerns without disclosing their identity. For more information, see and . +You can also submit AI cases anonymously through the Employee Center. A Visit Anonymous Reporting card is available in the Support resources section of the AI assets page in the Employee Center, enabling users to report AI-related concerns without disclosing their identity. For more information, see [Report an AI case anonymously](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/report-ai-case-anon.md) and [Follow up on a report from the Anonymous Reporting Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/follow-up-anonymously.md). -For more information, see and . +For more information, see [Create an AI case in the AI Risk and Compliance workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-ai-case-in-the-ai-risk-and-compliance-workspace.md) and [Create an AI issue in the AI Risk and Compliance workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-ai-issue-in-the-ai-risk-and-compliance-workspace.md). The following example shows the **AI cases** tab on the AI risk and compliance dashboard. @@ -106,11 +106,11 @@ You can drill down into the data on each of the following widgets to learn more - Inquiries by business unit: You can see the distribution of inquiries across the various departments or functional areas of your organization. This distribution helps you to identify where most AI-related concerns originate so that you can plan on more targeted risk mitigation or awareness training. - Open and closed inquiries: You can track the volume of inquiries that are initiated and resolved within a selected time range. This tracking enables you to track how your workflow is performing and to plan for future capacity. -Use the **Create inquiry** button to initiate a new inquiry. You can make timely reports of AI-related concerns or clarification requests. +Use the [**Create inquiry**](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/raise-ai-inquiry.md) button to initiate a new inquiry. You can make timely reports of AI-related concerns or clarification requests. The following example shows the **Inquiries** tab on the AI risk and compliance dashboard. \[Omitted image "ai-cases-inquiries-tab.png"\] Alt text: Inquiries tab on the AI risk and compliance dashboard. See the text in the previous section for descriptions of the different widgets on the dashboard. -For more information, see AI Risk and Compliance documentation. +For more information, see [AI Risk and Compliance documentation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/ai-risk-and-compliance.md). diff --git a/markdown/intelligent-experiences/ai-control-tower/ai-control-tower-email-notifications.md b/markdown/intelligent-experiences/ai-control-tower/ai-control-tower-email-notifications.md index fde688929da..fb350deaef5 100644 --- a/markdown/intelligent-experiences/ai-control-tower/ai-control-tower-email-notifications.md +++ b/markdown/intelligent-experiences/ai-control-tower/ai-control-tower-email-notifications.md @@ -43,5 +43,5 @@ The following notification is sent when an AI asset is retired or cancelled. ## Related information -See for email notifications for AI governance workflows, including AI Risk and Compliance, and inherited Risk Management processes. +See [AI governance email notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/airc_email_notifications.md) for email notifications for AI governance workflows, including AI Risk and Compliance, and inherited Risk Management processes. diff --git a/markdown/intelligent-experiences/ai-control-tower/ai-control-tower-home-page.md b/markdown/intelligent-experiences/ai-control-tower/ai-control-tower-home-page.md index a9976663e8c..9e21a1ca355 100644 --- a/markdown/intelligent-experiences/ai-control-tower/ai-control-tower-home-page.md +++ b/markdown/intelligent-experiences/ai-control-tower/ai-control-tower-home-page.md @@ -18,7 +18,7 @@ Explore the AI Control Tower home page. The AI Control Tower home page view on the dashboard features recommendations for actions at the top displaying task statuses, pending asset reviews, and newly added AI systems. -The home page displays the [Overview tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/overview-tab-in-ai-control-tower.md), [AI strategy tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-strategy-ai-control-tower.md), [AI asset inventory tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-asset-inventory.md), [Value tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/aict-value-tab.md), [Risk and compliance tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/risk-compliance-tab-aict.md), [AI cases tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-cases-tab-aict.md), [Security & privacy tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/security-privacy-tab.md), and [AI Gateway tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-gateway-tab.md). +The home page displays the [Overview tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/overview-tab-in-ai-control-tower.md), [AI strategy tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-strategy-ai-control-tower.md), [AI asset inventory tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-asset-inventory.md), [Value tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/aict-value-tab.md), [Risk and compliance tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/risk-compliance-tab-aict.md), [AI cases tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-cases-tab-aict.md), and [Security & privacy tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/security-privacy-tab.md). **Important:** The [AI strategy tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-strategy-ai-control-tower.md) is available only with Strategic Portfolio Management \(SPM\) Professional license. diff --git a/markdown/intelligent-experiences/ai-control-tower/ai-control-tower-landing.md b/markdown/intelligent-experiences/ai-control-tower/ai-control-tower-landing.md index 12e29727b55..14384cbd25a 100644 --- a/markdown/intelligent-experiences/ai-control-tower/ai-control-tower-landing.md +++ b/markdown/intelligent-experiences/ai-control-tower/ai-control-tower-landing.md @@ -37,7 +37,7 @@ The AI Control Tower is a platform that connects different parts of an organizat
-Risk and Compliance\[Omitted image "bus-learn.svg"\] Alt text:AI Risk and compliance application to manage your artificial intelligence \(AI\) capabilities ethically, mitigate AI risks, and ensure compliance. +[Risk and Compliance\[Omitted image "bus-learn.svg"\] Alt text:AI Risk and compliance application to manage your artificial intelligence \(AI\) capabilities ethically, mitigate AI risks, and ensure compliance.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/ai-risk-and-compliance.md) diff --git a/markdown/intelligent-experiences/ai-control-tower/ai-discovery-setup.md b/markdown/intelligent-experiences/ai-control-tower/ai-discovery-setup.md index b793a809f51..919290f89a6 100644 --- a/markdown/intelligent-experiences/ai-control-tower/ai-discovery-setup.md +++ b/markdown/intelligent-experiences/ai-control-tower/ai-discovery-setup.md @@ -23,7 +23,9 @@ Use the AI connections page to integrate third-party systems and discover AI ass **Note:** The AI connections page is visible only when both the com.sn\_ai\_disc and sn\_sgc\_central plugins are installed. -Agents are discovered according to the set run frequency, but you can also manually discover agents or collect usage data by selecting a connection and choosing the run option. AI stewards can perform this action, including activating or deactivating the AI connection by selecting the State column in the list. Admins can adjust the run frequency by accessing the connection alias. +Agents are discovered according to the set run frequency, but you can also manually discover agents by selecting a connection and choosing the run option. + +To manually collect usage data, select a connection and choose the run option. **Note:** Uninstall the AWS AI Discovery plugin before installing the AI Discovery plugin \(sn\_ai\_disc\) to use the AI connections. @@ -40,7 +42,7 @@ On AI connections, there are two categories of scheduled jobs. **Note:** Confirm that the AI discovery daily data collection job is active, which is the key element in collecting the data. -AI connections are a combination of hyperscalers, AI apps, and agentic AI frameworks created using Service Graph Connectors. AI connections can discover and import AI agents and as well as usage data. +AI connections are a combination of hyperscalers, AI apps, and agentic AI frameworks created using Service Graph Connectors. AI connections can discover and import AI agents and track usage data. Navigate to AI connections page to create AI connections and manage your existing ones. The connections that were set up without Service Graph Connectors appear in the Legacy connections section. @@ -50,7 +52,7 @@ Navigate to AI connections page to create AI connections and manage your existin The AI connection record has the following tabs: -Details- Displays the connection details of the AI Connection. +Details- Displays the connection details of the AI connection. Data sources- Represent a running unit, which defines what data is fetched from a third‑party system. diff --git a/markdown/intelligent-experiences/ai-control-tower/ai-gateway-overview.md b/markdown/intelligent-experiences/ai-control-tower/ai-gateway-overview.md deleted file mode 100644 index a6363852918..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/ai-gateway-overview.md +++ /dev/null @@ -1,79 +0,0 @@ ---- -title: AI Gateway -description: Explore the AI Gateway, its value, and learn how to use and configure it for your Model Context Protocol \(MCP\) transactions. -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/ai-gateway-overview.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: concept -last_updated: "2026-03-12" -reading_time_minutes: 2 -breadcrumb: [Explore, AI Control Tower, Enable AI experiences] ---- - -# AI Gateway - -Explore the AI Gateway, its value, and learn how to use and configure it for your Model Context Protocol \(MCP\) transactions. - -## Model Context Protocol - -The MCP is a standardized client-server protocol that enables AI applications to discover and interact seamlessly with external tools, data sources, and systems. MCP facilitates communication between an AI host application \(AI Agent Studio\), an MCP Client embedded in the host, and one or more MCP servers that expose specific capabilities such as tools. - -For more information on MCP, see [Model Context Protocol Client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/mcp-client.md). - -## AI Gateway overview - -AI Gateway enables governance, observability, and security for your MCP transactions. AI Gateway is designed to be platform agnostic, delivering the previously mentioned benefits both within \(AI Agent Studio\) and in external agentic studios and hosts. - -## Why AI Gateway - -Enterprises are building unified AI across vendor boundaries. Their agentic workflows operate across platforms requiring governance. - -AI Gateway offers: - -- Lifecycle management -- Asset registry -- Identity and access management -- Secure authentication method \(OAuth 2.1\) -- Observability - -## AI Gateway value - -With the increasing need of interoperability across different AI solutions across enterprises. AI Gateway provides a way for interoperability governance, observability, and security. - -## Features and benefits - -- Enable tight governance and control of cross-platform resources such as MCP servers. -- Enable enterprises to securely connect their agents to remote MCP servers, which work for any agent and MCP server. -- Provide visibility into production metrics such as usage and latency.​ - -## Installation and prerequisites - -Applications - -- Now Assist subscription \(required\) -- AI Control Tower for Now Assist – Pro Plus license \(auto-installs sn\_awh\_config\) -- AI Agent Studio \(required for MCP server intake in AI Gateway for AI Control Tower \(1.0.5\)\) - -Plugins - -- sn\_ai\_governance \(version 5.0.6 or higher\) -- sn\_telemetry\_data \(version 1.1.10 or higher\) - -Roles - -- AI steward \[sn\_ai\_governance.ai\_steward\] - for approval workflows and policy management -- AI Agent admin \[sn\_aia.admin\] – for configuring MCP servers as tools in AI Agent Studio - -The AI Gateway application is automatically installed for customers who use AI Control Tower for Now Assist. - -If you're using any generative AI features, you already have access to AI Gateway. The AI Gateway is included with all types of pro plus licenses. To use the features in AI Gateway, promote that both AI Agent Studio and AI Control Tower are available in your instance. - -## What to explore next - -- For information on the process flow of MCP servers, see [Process flow of MCP Servers Via AI Gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/process-flow-of-mcp-servers-via-ai-gateway.md). -- For information on the **AI Gateway setup** tab, see [MCP server record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/view-the-mcp-server-record.md). -- For information on AI Gateway in the configuration page, see [AI Gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-gateway.md). -- For information on the roles in AI Control Tower and their role with AI Gateway, see [AI Control Tower roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/roles-installed-with-ai-control-tower.md). - diff --git a/markdown/intelligent-experiences/ai-control-tower/ai-gateway-tab.md b/markdown/intelligent-experiences/ai-control-tower/ai-gateway-tab.md deleted file mode 100644 index cc779b0ec7a..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/ai-gateway-tab.md +++ /dev/null @@ -1,37 +0,0 @@ ---- -title: AI Gateway tab in AI Control Tower -description: Explore the AI Gateway tab in the AI Control Tower. -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/ai-gateway-tab.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: concept -last_updated: "2026-03-12" -reading_time_minutes: 1 -keywords: [generative AI] -breadcrumb: [AI Control Tower Home, AI Control Tower dashboard, Explore, AI Control Tower, Enable AI experiences] ---- - -# AI Gateway tab in AI Control Tower - -Explore the AI Gateway tab in the AI Control Tower. - -## AI Gateway overview - -**Prerequisites** - -Role required: AI steward \[sn\_ai\_governance.ai\_steward\] - -The AI Gateway tab shows metrics at the MCP \(Model Context Protocol\) server level. It lists all connected MCP servers with the total number of transactions for each server and its success rate. - -The AI Gateway displays a comprehensive view of all MCP servers categorized into: - -- Name -- Total transactions -- Success rate - -Total transactions are all tool calls, calculated by MCP method equal, which is \("tools/call"\). - -The success rate is the number of such transactions that have an HTTP status from 200 through 299 divided by the total. - diff --git a/markdown/intelligent-experiences/ai-control-tower/ai-gateway.md b/markdown/intelligent-experiences/ai-control-tower/ai-gateway.md deleted file mode 100644 index f69839f9fa2..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/ai-gateway.md +++ /dev/null @@ -1,37 +0,0 @@ ---- -title: AI Gateway -description: Explore the AI Gateway page and its tab in the AI Control Tower Configurations. -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/ai-gateway.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: concept -last_updated: "2025-10-28" -reading_time_minutes: 1 -breadcrumb: [Configurations, AI Control Tower dashboard, Explore, AI Control Tower, Enable AI experiences] ---- - -# AI Gateway - -Explore the AI Gateway page and its tab in the AI Control Tower Configurations. - -The AI Gateway page enables you to pause and resume AI Gateway transactions, as well as monitor AI connections. The AI Gateway page has the following tabs: - -**Settings**- enables to pause and continue the AI Gateway transactions.\[Omitted image "ai-gateway-config.png"\] Alt text: AICT Configurations screen. - -**AI connections**- Displays a list of allowed AI connections.\[Omitted image "ai-connections.png"\] Alt text: - -**Global MCP clients**- View the list of Global MCP clients \(CIMD support\), Where CIMD refers to Client ID Metadata document. These Global MCP clients once created can be used across all MCP severs. You can Add Global MCP clients from the tab by selecting Add. \[Omitted image "aict-config-globalmcp.png"\] Alt text: - -For more information on adding a Global MCP client, see [Add a Global MCP Client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/add-a-global-mcp-client.md). - -You can filter and export the list into PDF, JSON, Excel, and CSV format. The list of allowed AI connections is categorized into. - -- Name -- Allowed on AI Gateway -- Last updated by -- Updated - -For information on AI Gateway tab on the AI Control Tower Home, see [AI Gateway tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-gateway-tab.md) - diff --git a/markdown/intelligent-experiences/ai-control-tower/ai-inventory.md b/markdown/intelligent-experiences/ai-control-tower/ai-inventory.md index 5cd11b3511a..4101d31b936 100644 --- a/markdown/intelligent-experiences/ai-control-tower/ai-inventory.md +++ b/markdown/intelligent-experiences/ai-control-tower/ai-inventory.md @@ -46,5 +46,5 @@ For information on AI asset record details, see [View AI asset record details](h For information on creating AI assets, see [Creating AI assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/creating-ai-assets.md) -For information on process flow of the MCP servers, see [Process flow of MCP Servers Via AI Gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/process-flow-of-mcp-servers-via-ai-gateway.md) +For information on process flow of the MCP servers, see diff --git a/markdown/intelligent-experiences/ai-control-tower/ai-model-providers.md b/markdown/intelligent-experiences/ai-control-tower/ai-model-providers.md index f89a28ff16e..ea9dee1dfae 100644 --- a/markdown/intelligent-experiences/ai-control-tower/ai-model-providers.md +++ b/markdown/intelligent-experiences/ai-control-tower/ai-model-providers.md @@ -7,7 +7,7 @@ release: australia product: AI Control Tower classification: ai-control-tower topic_type: concept -last_updated: "2026-03-12" +last_updated: "2025-07-31" reading_time_minutes: 5 keywords: [Now Assist, generative AI] breadcrumb: [Controls, Configurations, AI Control Tower dashboard, Explore, AI Control Tower, Enable AI experiences] @@ -17,9 +17,7 @@ breadcrumb: [Controls, Configurations, AI Control Tower dashboard, Explore, AI C Explore the AI model providers section in AI Control Tower. -Role required: AI steward - -AI model providers enable you to select data routing, manage third-party LLMs \(Large Language Models\) and SLMs \(Small Language Models\), and configure the third-party LLMs by selecting the allowed model providers. +AI model providers enable you to select data routing and manage third-party LLMs \(Large Language Models\) and SLMs \(Small Language Models\). You can also configure third-party LLMs by selecting the allowed model providers. ## Data routing and model providers @@ -92,14 +90,14 @@ Let's review the Impact Summary table data for the following two scenarios. - AI systems supported by allowed providers- Shows AI systems with skill sets that are supported by the providers. - AI systems require deactivation- Lists all active AI systems that lack provider support and must be deactivated because the fallback option isn’t enabled. - AI systems can’t be activated- Shows all those systems, which are currently inactive and aren’t supported by any provider. - \[Omitted image "ai-activate-no.png"\] Alt text: \[Omitted image ""\] Alt text: Fallback activation screen. + \[Omitted image "ai-activate-no.png"\] Alt text: Fallback activation screen. - **Activate fallback- Yes** - Total AI systems- Shows all AI systems that are supported by the allowed model providers. - AI systems supported by allowed providers- Shows all AI systems with skill sets that are supported by the providers. - AI systems supported by fallback providers- Shows AI systems that are non-compliant as fallback providers aren’t permitted providers. -\[Omitted image "ai-activate-yes.png"\] Alt text: \[Omitted image ""\] Alt text: Activate fallback option screen. +\[Omitted image "ai-activate-yes.png"\] Alt text: Activate fallback option screen. **Note:** The entries in the Impact summary table change based on the fallback status. @@ -107,7 +105,7 @@ When you select an entry from the table, the support matrix page appears with th The support matrix presents all AI systems in a table format, along with their respective AI model providers. You are able to view the support matrix table and categories such as AI system, type, activation status and more, as well as the selected AI model provider. -If you have selected an AI provider, which is supported by your organization or a third party provider, the selected provider will show up in the AI systems and model provider support table. +If you have selected an AI provider supported, which is supported by your organization or a third party provider, the selected provider will show up in the AI systems and model provider support table. \[Omitted image "ai-support-matrix.png"\] Alt text: Support matrix. diff --git a/markdown/intelligent-experiences/ai-control-tower/ai-service-graph-connector-for-databricks.md b/markdown/intelligent-experiences/ai-control-tower/ai-service-graph-connector-for-databricks.md index 7d18d216df7..ece17a4bbe2 100644 --- a/markdown/intelligent-experiences/ai-control-tower/ai-service-graph-connector-for-databricks.md +++ b/markdown/intelligent-experiences/ai-control-tower/ai-service-graph-connector-for-databricks.md @@ -52,10 +52,10 @@ The connector requires write permissions to the Data Source table to create data To enable data source creation: -1. Select Global from the application picker. -2. Navigate to Application Access. -3. Select the Can create, Can update, and Can delete check boxes. -4. Select Update. +1. Select **Global** from the application picker. +2. Navigate to **Application Access**. +3. Select the **Can create**, **Can update**, and **Can delete** check boxes. +4. Select **Update**. 5. Switch to the connector application scope. Clear cache @@ -64,8 +64,8 @@ Clear the cached data for the Data Source and Tables. To clear the cache: -1. Navigate to System Definition > Background Scripts -2. Paste the following script into the Run Script text box: +1. Navigate to **System Definition** > **Background Scripts**. +2. Enter the following script in the **Run Script** text box: ``` GlideTableManager.invalidateTable('sys_data_source'); @@ -75,9 +75,9 @@ To clear the cache: ``` -3. Select Run Script. +3. Select **Run Script**. - **Note:** The script may take several minutes to complete. + **Note:** The script might take several minutes to complete. After completion, switch to the connector application scope. 4. After completion, switch to the connector application scope. diff --git a/markdown/intelligent-experiences/ai-control-tower/ai-service-graph-connector-for-hugging-face.md b/markdown/intelligent-experiences/ai-control-tower/ai-service-graph-connector-for-hugging-face.md index 26047113dd4..622b6c3be91 100644 --- a/markdown/intelligent-experiences/ai-control-tower/ai-service-graph-connector-for-hugging-face.md +++ b/markdown/intelligent-experiences/ai-control-tower/ai-service-graph-connector-for-hugging-face.md @@ -50,11 +50,11 @@ The connector requires write permissions to the Data Source table to create data To enable data source creation: -1. Select Global from the application picker -2. Navigate to Application Access -3. Select the Can create, Can update, and Can delete check boxes. -4. Select Update -5. Switch to the connector application scope +1. Select **Global** from the application picker. +2. Navigate to **Application Access**. +3. Select the **Can create**, **Can update**, and **Can delete** check boxes. +4. Select **Update**. +5. Switch to the connector application scope. Clear cache @@ -62,8 +62,8 @@ Clear the cached data for the Data Source and Tables. To clear the cache: -1. Navigate to System Definition > Background Scripts -2. Paste the following script into the Run Script text box: +1. Navigate to **System Definition** > **Background Scripts**. +2. Enter the following script in the **Run Script** text box: ``` GlideTableManager.invalidateTable('sys_data_source'); @@ -73,18 +73,18 @@ To clear the cache: ``` -3. Select Run Script. +3. Select **Run Script**. - **Note:** The script may take several minutes to complete. + **Note:** The script might take several minutes to complete. After completion, switch to the connector application scope. -4. After completion, switch to the connector application scope +4. After completion, switch to the connector application scope. ## Hugging Face Prerequisites Complete the following steps in your Hugging Face environment before creating a connection. -- Hugging Face account \(If you don't have a Hugging Face account, create one at https://huggingface.co\) -- Generate API Tokens +- Hugging Face account \(If you don't have a Hugging Face account, create one at https://huggingface.co\). +- Generate API Tokens. ## Discovery Scope @@ -136,10 +136,10 @@ Prompt templates and configuration strings. - Space Discovery – Identifies Hugging Face Spaces based on organization membership or public visibility. - Code Analysis – Downloads and analyzes Python files from each Space. - Pattern Matching – Identifies these components: - - Agent implementations \(for example, LangChain agents, custom frameworks\) - - Model references \(for example, model\_id parameters, API calls\) - - Tool definitions \(for example, function decorators, tool classes\) - - Prompt templates \(for example, PromptTemplate, string templates\) + - Agent implementations \(for example, LangChain agents, custom frameworks\). + - Model references \(for example, model\_id parameters, API calls\). + - Tool definitions \(for example, function decorators, tool classes\). + - Prompt templates \(for example, PromptTemplate, string templates\). - Relationship Mapping – Links AI systems to their sub-components such as models, tools, and prompts. - Incremental Updates – Processes only Spaces modified since the last successful import. @@ -164,14 +164,16 @@ The Hugging Face connector populates the following target tables in ServiceNow. Digital Asset Tables +Digital Asset Tables: + - alm\_ai\_system\_digital\_asset – Stores AI System digital assets discovered from Hugging Face Spaces. - alm\_ai\_model\_digital\_asset – Stores AI Model digital assets including language models and embeddings. - alm\_ai\_prompt\_digital\_asset – Stores AI Prompt digital assets including prompt templates and configurations. -Entity Tables +Entity Tables: -- sn\_ent\_ai\_tool: Stores AI Tools including function definitions and tool implementations -- sn\_ent\_ai\_system\_subcomponent\_m2m: Stores many-to-many relationships between AI systems and their subcomponents \(models, tools, prompts\) +- sn\_ent\_ai\_tool: Stores AI Tools including function definitions and tool implementations. +- sn\_ent\_ai\_system\_subcomponent\_m2m: Stores many-to-many relationships between AI systems and their subcomponents \(models, tools, prompts\). **Note:** The Hugging Face connector currently focuses on discovery of AI assets. Usage and execution tracking capabilities may be added in future versions. diff --git a/markdown/intelligent-experiences/ai-control-tower/ai-service-graph-connector-for-snowflake.md b/markdown/intelligent-experiences/ai-control-tower/ai-service-graph-connector-for-snowflake.md index b4ab3480135..d864e6b0847 100644 --- a/markdown/intelligent-experiences/ai-control-tower/ai-service-graph-connector-for-snowflake.md +++ b/markdown/intelligent-experiences/ai-control-tower/ai-service-graph-connector-for-snowflake.md @@ -8,7 +8,7 @@ product: AI Control Tower classification: ai-control-tower topic_type: concept last_updated: "2026-05-01" -reading_time_minutes: 4 +reading_time_minutes: 3 breadcrumb: [Service Graph Connectors for AI Control Tower, AI connections, Explore, AI Control Tower, Enable AI experiences] --- @@ -20,12 +20,12 @@ The connector integrates with your Snowflake account to catalog AI systems, agen Key capabilities: -- Automated discovery of Cortex agents and models -- Fine-tuning job monitoring and metadata capture -- AI asset lineage and dependency tracking -- Usage analytics and session monitoring -- Integration with ServiceNow CMDB for comprehensive asset management -- Support for multi-account Snowflake deployments +- Automated discovery of Cortex agents and models. +- Fine-tuning job monitoring and metadata capture. +- AI asset lineage and dependency tracking. +- Usage analytics and session monitoring. +- Integration with ServiceNow CMDB for comprehensive asset management. +- Support for multi-account Snowflake deployments. ## Download apps from the Store @@ -59,10 +59,10 @@ The connector requires write permissions to the Data Source table to create data To enable data source creation: -1. Select Global from the application picker. -2. Navigate to Application Access. -3. Select the Can create, Can update, and Can delete check boxes. -4. Select Update. +1. Select **Global** from the application picker. +2. Navigate to **Application Access**. +3. Select the **Can create**, **Can update**, and **Can delete** check boxes. +4. Select **Update**. 5. Switch to the connector application scope. Clear cache @@ -71,8 +71,8 @@ Clear the cached data for the Data Source and Tables. To clear the cache: -1. Navigate to System Definition > Background Scripts -2. Paste the following script into the Run Script text box: +1. Navigate to **System Definition** > **Background Scripts**. +2. Enter the following script in the **Run Script** text box: ``` GlideTableManager.invalidateTable('sys_data_source'); @@ -82,27 +82,29 @@ To clear the cache: ``` -3. Select Run Script. +3. Select **Run Script**. - **Note:** The script may take several minutes to complete. + **Note:** The script might take several minutes to complete. After completion, switch to the connector application scope. 4. After completion, switch to the connector application scope. ## Snowflake Prerequisites -To configure a Snowflake service user for Key-Pair Authentication instead of a Programmatic Access Token \(PAT\), you must generate an RSA key pair, assign the public key to the Snowflake user profile, and verify the user's [Authentication Policy](https://docs.snowflake.com/en/user-guide/key-pair-auth) allows key-pair connections. +To configure a Snowflake service user for Key-Pair Authentication instead of a Programmatic Access Token \(PAT\), generate an RSA key pair and assign the public key to a Snowflake user profile. + +Verify that the user's [Authentication Policy](https://docs.snowflake.com/en/user-guide/key-pair-auth) allows key-pair connections. Complete the following configuration steps in your Snowflake environment before creating a connection. Network Configuration -**Note:** The outbound integration IP addresses for your ServiceNow instance must be allowed in your Snowflake network policies. See the [How to find IP address and datacenter information for your instance \[KB0538621\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0538621) article in the Now Support Knowledge Base to find the Source address used for integrations into customer network IP address range. +**Note:** The outbound integration IP addresses for your ServiceNow instance must be allowed in your Snowflake network policies. See [How to find IP address and datacenter information for your instance \[KB0538621\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0538621) article in the Now Support Knowledge Base to find the Source address used for integrations into customer network IP address range. Account Identifier Format **Note:** The Snowflake Statements API requires account identifiers in LDF \(Lowercase-Digit-Hyphen\) format in the connection URL. Account identifiers with uppercase letters or special characters must be converted to lowercase or replaced with the account locator. -We should always use the following format for connection url. +We should always use the following format for connection url: - https://<account\_identifier>.snowflakecomputing.com - If account identifier contains uppercase letters or special characters, use your account locator in connection URL as follows https://<account\_locator>.snowflakecomputing.com @@ -115,7 +117,7 @@ Create a dedicated service account in Snowflake with least-privilege access. The Create a Role with Required Privileges -create role for the connector and grant the following privileges: +Create role for the connector and grant the following privileges: Core Discovery Access: @@ -139,7 +141,7 @@ Configure JWT Key-Pair Authentication The connector uses JWT key-pair authentication to securely connect to Snowflake. -For detailed steps on generating RSA key pairs and configuring key-pair authentication in Snowflake, see the [Configuring Keystore for Snowflake Keypair authentication \[KB2834688\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB2834688) article in the Now Support Knowledge Base. +For detailed steps on generating RSA key pairs and configuring key-pair authentication in Snowflake, see [Configuring Keystore for Snowflake Keypair authentication \[KB2834688\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB2834688) article in the Now Support Knowledge Base. ## Data Mapping @@ -211,96 +213,5 @@ sn\_ai\_disc\_sgc\_sno\_sgc\_snowflake\_usage sn\_ai\_disc\_ai\_usage -
## Snowflake Service Account Role with Least Privileges - -Create a role and set the privileges. - -Set Privileges: - -- Core discovery access - - Grant usage on database - - Grant usage on schema -- Cortex access -- Grant manage accounts -- Grant database role \(SNOWFLAKE.CORTEX\_USER\) - -Create a service account user and assign the role to the user. - -- Applies to the user -- Grant role to the user -- Set a default warehouse for the user -- Alter user is to SET DEFAULT\_WAREHOUSE - -## Data Mapping - -The following table lists the data sources, the staging tables, and the target tables CMDB CI classes and non-CMDB classes where data is stored for Snowflake connector. - -
- -Data Source - - - -Import Set Table - - - -Target Table\(s\) - -
- -SG-Snowflake Agents - - - -sn\_ai\_disc\_sgc\_sno\_sgc\_snowflake\_agents - - - -cmdb\_ci\_function\_ai - - cmdb\_ci\_ai\_model\_deployment - - cmdb\_ai\_model\_product\_model - - cmdb\_ai\_dataset\_product\_model - - cmdb\_ai\_prompt\_product\_model - - cmdb\_ai\_system\_component\_product\_model - - alm\_ai\_model\_digital\_asset - - alm\_ai\_dataset\_digital\_asset - - alm\_ai\_system\_digital\_asset - - cmdb\_ci\_ai\_model\_deployment - - cmdb\_rel\_ci - - sn\_ai\_disc\_ai\_lineage - - sn\_ai\_disc\_ai\_tool - - sn\_ai\_disc\_ai\_prompt - - sn\_ai\_disc\_ai\_usage - - sn\_ent\_ai\_system\_subcomponent\_m2m - -
- -SG-Snowflake Usage - - - -sn\_ai\_disc\_sgc\_sno\_sgc\_snowflake\_usage - - - -sn\_ai\_disc\_ai\_usage -
\ No newline at end of file diff --git a/markdown/intelligent-experiences/ai-control-tower/ai-strategies-and-goals.md b/markdown/intelligent-experiences/ai-control-tower/ai-strategies-and-goals.md index 89956c00036..8d262a2a450 100644 --- a/markdown/intelligent-experiences/ai-control-tower/ai-strategies-and-goals.md +++ b/markdown/intelligent-experiences/ai-control-tower/ai-strategies-and-goals.md @@ -7,7 +7,7 @@ release: australia product: AI Control Tower classification: ai-control-tower topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [AI assets, AI Control Tower dashboard, Explore, AI Control Tower, Enable AI experiences] --- @@ -26,9 +26,9 @@ Goals refer to objectives that an organization sets for itself to accomplish the ## Monitoring AI-related items -With Strategic Planning, you can track and monitor the progress of your strategic priorities, goals, planning items, and execution items—projects and demands classified as Artificial Intelligence in the Strategic Planning Workspace. For details, see . +With Strategic Planning, you can track and monitor the progress of your strategic priorities, goals, planning items, and execution items—projects and demands classified as Artificial Intelligence in the Strategic Planning Workspace. For details, see [Managing portfolio plan goals in Strategic Planning Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/managing-goals-in-alignment-planner-workspace.md). -With Goal Framework, you can track and monitor the progress of your strategic priorities and goals classified as Artificial Intelligence in the Goal Framework application. For details, see . +With Goal Framework, you can track and monitor the progress of your strategic priorities and goals classified as Artificial Intelligence in the Goal Framework application. For details, see [Managing goals using Goal Framework or Goal Framework for SPM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/defining-goals-using-goal-framework.md). -With PPM Standard, you can track and monitor the risks, issues, decisions, actions, and changes of your projects classified as Artificial Intelligence in Project Management or Project Workspace, or the primary goal or strategic priority associated with projects and categorized as Artificial Intelligence in Goal Framework or Strategic Planning Workspace. For details, see and . +With PPM Standard, you can track and monitor the risks, issues, decisions, actions, and changes of your projects classified as Artificial Intelligence in Project Management or Project Workspace, or the primary goal or strategic priority associated with projects and categorized as Artificial Intelligence in Goal Framework or Strategic Planning Workspace. For details, see [Create a project from Project Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/create-project-from-project-workspace.md) and [Add RIDAC records to projects from All RIDAC page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/add-risk-project-project-workspace.md). diff --git a/markdown/intelligent-experiences/ai-control-tower/ai-strategy-ai-control-tower.md b/markdown/intelligent-experiences/ai-control-tower/ai-strategy-ai-control-tower.md index d19f3d42e26..0ac6196236f 100644 --- a/markdown/intelligent-experiences/ai-control-tower/ai-strategy-ai-control-tower.md +++ b/markdown/intelligent-experiences/ai-control-tower/ai-strategy-ai-control-tower.md @@ -7,7 +7,7 @@ release: australia product: AI Control Tower classification: ai-control-tower topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [AI Control Tower Home, AI Control Tower dashboard, Explore, AI Control Tower, Enable AI experiences] --- @@ -22,7 +22,7 @@ This tab helps you track and monitor AI-related work across various sections—S The Strategy section helps you monitor and track your AI strategic priorities, goals, and targets associated with these goals. -Strategic priorities with the **Type** field set to **Artificial Intelligence** and goals with the **Category** field set to **Artificial Intelligence** in the Goal Framework application appear in the Strategy section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see and . +Strategic priorities with the **Type** field set to **Artificial Intelligence** and goals with the **Category** field set to **Artificial Intelligence** in the Goal Framework application appear in the Strategy section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see [Create a strategic priority for a strategic plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/create-strategic-priority.md) and [Create a goal in Strategic Planning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/create-goal-egm.md). \[Omitted image "ai-strategy-tab-strategy.png"\] Alt text: Strategy in the AI Control Tower workspace. @@ -30,7 +30,7 @@ Strategic priorities with the **Type** field set to **Artificial Intelligence** The Costs section helps you track the costs of your AI planning items—such as projects, epics, and demands—by comparing planned cost, budgeted cost, and actual cost. -Planning items with the **Investment type** field set to **Artificial Intelligence** in the Strategic Planning Workspace appear in the Costs section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see . +Planning items with the **Investment type** field set to **Artificial Intelligence** in the Strategic Planning Workspace appear in the Costs section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see [Add planning items to Prioritization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/add-new-items-to-backlog-alignment-planner-workspace.md). \[Omitted image "ai-strategy-tab-costs.png"\] Alt text: Costs in the AI Control Tower workspace. @@ -38,7 +38,7 @@ Planning items with the **Investment type** field set to **Artificial Intelligen The Prioritized AI work section helps you track your projects, epics, demands being planned and done around AI. -Planning items with the **Investment type** field set to **Artificial Intelligence** and the **State** field set to **Prioritized** in the Strategic Planning Workspace appear in the Prioritized AI work section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see and . +Planning items with the **Investment type** field set to **Artificial Intelligence** and the **State** field set to **Prioritized** in the Strategic Planning Workspace appear in the Prioritized AI work section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see [Add planning items to Prioritization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/add-new-items-to-backlog-alignment-planner-workspace.md) and [Prioritize work](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/prioritize-planning-items-strategic-planning-workspace.md). \[Omitted image "ai-strategy-tab-priorotized-ai-work.png"\] Alt text: Prioritized AI work in the AI Control Tower workspace. @@ -48,9 +48,9 @@ The AI RIDAC section helps you monitor key project risks, issues, decisions, act Projects that meet any of the following criteria appear in the AI RIDAC section in the AI Control Tower workspace, enabling you to monitor their progress effectively: -- Projects with the **Investment type** field set to **Artificial Intelligence** in PPM Standard \(Project Management or Project Workspace\). For details, see and . -- The **Category** field on the associated primary goal record is set to **Artificial Intelligence** in Goal Framework or Strategic Planning Workspace. For details, see Create a goal in Goal Framework and . -- The **Type** field on the strategic priority of the associated primary goal is set to **Artificial Intelligence** in Goal Framework or Strategic Planning Workspace. For details, see . +- Projects with the **Investment type** field set to **Artificial Intelligence** in PPM Standard \(Project Management or Project Workspace\). For details, see [Create a project from Project Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/create-project-from-project-workspace.md) and [Add RIDAC records to projects from All RIDAC page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/add-risk-project-project-workspace.md). +- The **Category** field on the associated primary goal record is set to **Artificial Intelligence** in Goal Framework or Strategic Planning Workspace. For details, see [Create a goal in Goal Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/create-goal.md) and [Create a goal in Strategic Planning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/create-goal-egm.md). +- The **Type** field on the strategic priority of the associated primary goal is set to **Artificial Intelligence** in Goal Framework or Strategic Planning Workspace. For details, see [Create a strategic priority for a strategic plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/create-strategic-priority.md). \[Omitted image "ai-strategy-tab-ridac.png"\] Alt text: AI RIDAC in the AI Control Tower workspace. diff --git a/markdown/intelligent-experiences/ai-control-tower/aict-health-tab.md b/markdown/intelligent-experiences/ai-control-tower/aict-health-tab.md index ca4f50bb2e0..c24b8fd38a6 100644 --- a/markdown/intelligent-experiences/ai-control-tower/aict-health-tab.md +++ b/markdown/intelligent-experiences/ai-control-tower/aict-health-tab.md @@ -68,7 +68,7 @@ Apply the filters on the dashboard to view guardrail activity for skills in a da - **Categories of offensive content** - This area of the dashboard shows a breakdown of offensive content occurrences by the categories. If content is deemed to be offensive under more than one category, for example, toxic and defamatory, the occurrence is counted individually toward both the categories. For more information on offensive content categories, see . + This area of the dashboard shows a breakdown of offensive content occurrences by the categories. If content is deemed to be offensive under more than one category, for example, toxic and defamatory, the occurrence is counted individually toward both the categories. For more information on offensive content categories, see [Now Assist Guardian](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-guardian.md). \[Omitted image "aict-health-categories-offensive-content.png"\] Alt text: Visualization showing the categories of offensive content. diff --git a/markdown/intelligent-experiences/ai-control-tower/apis-used-by-salesforce.md b/markdown/intelligent-experiences/ai-control-tower/apis-used-by-salesforce.md index 5bb4beb57b3..feb5ae3ad9f 100644 --- a/markdown/intelligent-experiences/ai-control-tower/apis-used-by-salesforce.md +++ b/markdown/intelligent-experiences/ai-control-tower/apis-used-by-salesforce.md @@ -52,7 +52,7 @@ https://<domain\_name>.salesforce.com/services/data/v65.0/ssot/machine-lea 		-Fetch Models configured in Salesforce Einstein Studio +Fetch Models configured in Salesforce Einstein Studio.
@@ -64,7 +64,7 @@ https://<domain\_name>.salesforce.com/services/data/v65.0/query?q=SELECT i -Fetch all the tools details used by AI Agents +Fetch all the tools details used by AI Agents.
@@ -76,7 +76,7 @@ https://<domain\_name>.salesforce.com//services/data/v65.0/query?q=SELECT -Fetch all prompts information associated or used by AI Agents +Fetch all prompts information associated or used by AI Agents.
diff --git a/markdown/intelligent-experiences/ai-control-tower/apis-used-for-langgraph-connector.md b/markdown/intelligent-experiences/ai-control-tower/apis-used-for-langgraph-connector.md index 88887153fdf..95ee3a4b844 100644 --- a/markdown/intelligent-experiences/ai-control-tower/apis-used-for-langgraph-connector.md +++ b/markdown/intelligent-experiences/ai-control-tower/apis-used-for-langgraph-connector.md @@ -40,7 +40,7 @@ https://api.smith.langchain.com /api/v1/workspaces/ -Lists all workspaces at the given endpoint for the current API key or user +Lists all workspaces at the given endpoint for the current API key or user.
@@ -52,7 +52,7 @@ https://api.host.langchain.com/v2/deployments -Lists all agent deployments for a particular workspace +Lists all agent deployments for a particular workspace.
@@ -64,7 +64,7 @@ https://api.smith.langchain.com/api/v1/sessions -Lists all tracer sessions for a given workspace +Lists all tracer sessions for a given workspace.
@@ -76,7 +76,7 @@ https://api.smith.langchain.com /api/v1/runs/stats -Gets stats on a particular run, including LLM invocations +Gets stats on a particular run, including LLM invocations.
This table lists all the LangGraph Agent Deployment APIs used by the connector. The “endpoint\_url” following will be specific to each deployment and will be discovered at runtime by the app. @@ -103,7 +103,7 @@ Search Assistants 		-Lists all assistants in each deployment +Lists all assistants in each deployment.
@@ -115,7 +115,7 @@ Search Threads -Lists all threads for each deployment +Lists all threads for each deployment.
\ No newline at end of file diff --git a/markdown/intelligent-experiences/ai-control-tower/assets-list-managing-and-unmanaging-assets.md b/markdown/intelligent-experiences/ai-control-tower/assets-list-managing-and-unmanaging-assets.md index c31876eeff1..a1f82beda32 100644 --- a/markdown/intelligent-experiences/ai-control-tower/assets-list-managing-and-unmanaging-assets.md +++ b/markdown/intelligent-experiences/ai-control-tower/assets-list-managing-and-unmanaging-assets.md @@ -1,6 +1,6 @@ --- title: AI assets- Managed and Unmanaged -description: Learn about managing how the AI assets are Managed and Unmanaged. +description: Learn about managing how the AI assets are managed and unmanaged. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/assets-list-managing-and-unmanaging-assets.html release: australia @@ -15,45 +15,43 @@ breadcrumb: [AI asset inventory, AI assets, AI Control Tower dashboard, Explore, # AI assets- Managed and Unmanaged -Learn about managing how the AI assets are Managed and Unmanaged. +Learn about managing how the AI assets are managed and unmanaged. ## AI assets list AI assets are presented in a list format and organized by display name, provider, vendor, managed by, state, status, asset state, asset status, and risk classification. -Starting with the AI Control Tower, Australia \(March 2026\) release, you can designate assets as Managed or Unmanaged directly from the list. By default, all the assets in AI Control Tower are under Unmanaged assets. +Starting with the AI Control Tower AI Control Tower Australia release, you can designate assets as managed or unmanaged directly from the inventory list. By default, all assets in AI Control Tower are Unmanaged. ## Unmanaged asset to Managed asset -When an Unmanaged asset is marked as Managed, it gains access to AI Control Tower capabilities such as governance, lifecycle management, value assessment, risk classification, monitoring and evaluation, security, and privacy controls. +When an unmanaged asset is marked as managed, it gains access to AI Control Tower capabilities such as governance, lifecycle, value assessment, risk classification, monitoring and evaluation, security, and privacy controls. -From the AI asset inventory Unmanaged list, select an asset and click **Move to Managed**. A dialog box will open with asset state details and the information. ''Managed assets are actively monitored and governed, which improves your inventory visibility'' +From the AI asset inventory, select an asset and click **Move to Managed**. A dialog box will open with asset state details and the information. ''Managed assets are actively monitored and governed, which improves your inventory visibility'' ## Managed asset to Unmanaged asset -When an Managed asset is marked as Unmanaged, it loses access to AI Control Tower capabilities such as governance, lifecycle management, value assessment, risk classification, monitoring and evaluation, security and privacy controls. +When a managed asset is marked as unmanaged, it loses access to AI Control Tower capabilities such as governance, lifecycle, value assessment, risk classification, monitoring and evaluation, security and privacy controls. From the AI asset inventory managed list, select an asset and click **Unmanage**. A dialog box will open with asset state details and the following information. Once you Unmanage these AI system: -- Any active workflows, tasks, and governance processes using them will be canceled. -- They won't be considered for value tracking. +- Any active workflows, tasks, and governance processes using them will be canceled +- They won't be considered for value tracking ## Upgrade -Let's explore the upgrade in two scenarios: +When you upgrade from a pre-March release to a post-March release, AI Control Tower automatically updates the managed status of all existing active assets to managed. -1. Managed to Unmanaged asset- When you upgrade from a pre-March release to a post-March release, AI Control Tower automatically sets the managed status of all existing active assets in the inventory to Managed for AICT Enterprise or Foundation users. - - This automatic status update occurs once after the upgrade and does not repeat on subsequent upgrades - - Now Assist only users aren't affected as their ServiceNow assets remain Unmanaged by default, and existing behavior is unchanged - - Assets added or discovered after the upgrade remain in Unmanaged status and this is consistent with the existing behavior - - The AI Control Tower continues to collect and retain usage and observability data for both Managed and Unmanaged assets - - Data, calculations, and evaluations for Unmanaged assets are excluded from the AI Control Tower experience across all pillars - - Guidance on data access and storage for Unmanaged assets is available to help prevent unauthorized use -2. Unmanaged to Managed asset- During the first upgrade to the feature, all the active assets will be in managed, only if you're an AICT Enterprise user. +- This automatic status update occurs once after the upgrade and does not repeat on subsequent upgrades. +- Now Assist only users aren't affected as their ServiceNow assets remain unmanaged by default, which is consistent with existing behavior. +- Assets added or discovered after the upgrade remain in unmanaged status and this is consistent with the existing behavior. +- AI Control Tower continues to collect and retain usage and observability data for both managed and unmanaged assets. +- Data, calculations, and evaluations for unmanaged assets are excluded from the AI Control Tower experience across all pillars. +- Guidance on data access and storage for unmanaged assets is available to help prevent unauthorized use. -**Note:** Initiating an AI steward review for an Unmanaged AI asset triggers the lifecycle process and automatically transitions the asset to a Managed state. +**Note:** Initiating an AI steward review for an unmanaged AI asset triggers the lifecycle process and automatically transitions the asset to a managed state. Automation Rules diff --git a/markdown/intelligent-experiences/ai-control-tower/automation-rules.md b/markdown/intelligent-experiences/ai-control-tower/automation-rules.md index 8b3b1e1a146..27933cf7032 100644 --- a/markdown/intelligent-experiences/ai-control-tower/automation-rules.md +++ b/markdown/intelligent-experiences/ai-control-tower/automation-rules.md @@ -9,7 +9,7 @@ classification: ai-control-tower topic_type: concept last_updated: "2026-03-27" reading_time_minutes: 1 -breadcrumb: [AI asset inventory, AI assets, AI Control Tower dashboard, Explore, AI Control Tower, Enable AI experiences] +breadcrumb: [Controls, Configurations, AI Control Tower dashboard, Explore, AI Control Tower, Enable AI experiences] --- # Automation rules diff --git a/markdown/intelligent-experiences/ai-control-tower/aws_0.md b/markdown/intelligent-experiences/ai-control-tower/aws_0.md index 55d6e02ab14..4c578b177fb 100644 --- a/markdown/intelligent-experiences/ai-control-tower/aws_0.md +++ b/markdown/intelligent-experiences/ai-control-tower/aws_0.md @@ -8,7 +8,7 @@ product: AI Control Tower classification: ai-control-tower topic_type: concept last_updated: "2026-03-12" -reading_time_minutes: 3 +reading_time_minutes: 1 breadcrumb: [Service Graph Connectors for AI Control Tower, AI connections, Explore, AI Control Tower, Enable AI experiences] --- @@ -16,7 +16,7 @@ breadcrumb: [Service Graph Connectors for AI Control Tower, AI connections, Expl The AI Service Graph Connector for Amazon enables you to discover and import AI assets from your AWS environment into ServiceNow AI Control Tower. -The connector integrates with your AWS account to catalog AI systems, agents, models, and prompts. Usage data is automatically collected and populated into the AI Control Tower value dashboard, providing comprehensive visibility and governance of your AI operations. +The connector integrates with your AWS account \(Amazon Bedrock, Amazon SageMaker, Amazon CloudWatch, and Amazon Bedrock AgentCore\) to catalog AI systems, agents, models,prompts, and tools. Usage data is automatically collected and populated into the AI Control Tower value dashboard, providing comprehensive visibility and governance of your AI operations. ## Download apps from the Store @@ -53,10 +53,10 @@ The connector requires write permissions to the Data Source table to create data To enable data source creation: -1. Select Global from the application picker. -2. Navigate to Application Access. -3. Select the Can create, Can update, and Can delete check boxes. -4. Select Update. +1. Select **Global** from the application picker. +2. Navigate to **Application Access**. +3. Select the **Can create**, **Can update**, and **Can delete** check boxes. +4. Select **Update**. 5. Switch to the connector application scope. Clear cache @@ -65,8 +65,8 @@ Clear the cached data for the Data Source and Tables. To clear the cache: -1. Navigate to System Definition > Background Scripts -2. Paste the following script into the Run Script text box: +1. Navigate to **System Definition** > **Background Scripts**. +2. Enter the following script in the **Run Script** text box: ``` GlideTableManager.invalidateTable('sys_data_source'); @@ -76,74 +76,18 @@ To clear the cache: ``` -3. Select Run Script. +3. Select **Run Script**. - **Note:** The script may take several minutes to complete. + **Note:** The script might take several minutes to complete. After completion, switch to the connector application scope. 4. After completion, switch to the connector application scope. -## AWS Prerequisites +## Notes -Role required: IAM user +AWS prerequisites: -Before proceeding, confirm you have: - -- AWS Account- Active AWS account with access to the services you want to connect -- IAM Credentials: AWS Access Key ID and Secret Access Key with read permissions for the services you plan to migrate -- Service Access- API access enabled for Amazon Bedrock, Amazon SageMaker, Amazon CloudWatch, and Amazon Bedrock AgentCore - -Choose Your Deployment Scenario - -Determine how your ServiceNow IAM user will b setup in AWS: - -1. Scenario 1- Management Account: The ServiceNow IAM user is created directly in the AWS Org/Management account -2. Scenario 2- Delegated Member Account: The ServiceNow IAM user is created in a dedicated member account, with a cross-account role in the Management account for Organizational-level access -3. Standalone Mode: Available in both scenarios. Use this to test discovery against a single AWS account before rolling out to the full organization. - -CloudFormation Templates - -Deploy the following AWS CloudFormation templates based on your chosen scenario: - -- ServiceNowAictUser.yml- Required in all scenarios. Deploy in the account where the ServiceNow IAM user will reside - - Management account for Scenario 1 - - Designated account for Scenario 2 -- SgcAictReadOnlyAccessRole.yml- Required in all scenarios. Deploy across all member accounts via StackSet for Organization-wide discovery, or in a single target account for Standalone Mode -- SgcAictReadOnlyOrgAccessRole.yml- Required only for Scenario 2. Deploy in the Org/Management account to grant the Designated account cross-account Organization read access - -Required IAM permissions - -The IAM roles created by the templates above grant read-only access to the following services: - -- Amazon Bedrock -- Amazon SageMaker -- Amazon CloudWatch Logs -- Amazon Bedrock AgentCore -- AWS Organizations -- Amazon EC2 - -Pre-Deployment Checklist - -Before deploying any templates, confirm the following: - -You have AWS CloudFormation Stack and StackSet deployment permissions in the relevant accounts. - -Target member accounts have Amazon Bedrock, SageMaker, and/or AgentCore enabled- accounts without these services will return 403 errors during discovery. - -If using Standalone Mode, confirm the target account ID where SgAictReadOnlyAccessRole.yml will be deployed. - -If using StackSet deployment, confirm that Automatic Deployment is enabled so newly created accounts are covered automatically. - -The default role name across all templates is SgAictReadOnlyAccessRole. If your organization requires a different naming convention, update it consistently across all templates and in the ServiceNow connector configuration before deployment. - -AWS Setup documentation - -Use these AWS resources to set up credentials and enable services. - -- [AWS IAM- Managing Access Keys](https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_access-keys.html) -- [Amazon Bedrock- Setting Up](https://docs.aws.amazon.com/bedrock/latest/userguide/setting-up.html) -- [Amazon Bedrock Agents- Setup Guide](https://docs.aws.amazon.com/bedrock/latest/userguide/agents-setup.html) -- [Amazon CloudWatch- Setup Guide](https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/GettingSetup.html) -- [Amazon SageMaker- Get Started](https://docs.aws.amazon.com/sagemaker/latest/dg/gs.html) +- For version 1.1.0, see +- For version 2.0.1, see ## Data Mapping diff --git a/markdown/intelligent-experiences/ai-control-tower/configure-multi-instance-management-for-aict.md b/markdown/intelligent-experiences/ai-control-tower/configure-multi-instance-management-for-aict.md index 09b8680b02b..fd56a2517e1 100644 --- a/markdown/intelligent-experiences/ai-control-tower/configure-multi-instance-management-for-aict.md +++ b/markdown/intelligent-experiences/ai-control-tower/configure-multi-instance-management-for-aict.md @@ -1,5 +1,5 @@ --- -title: Configure multi-instance management for AI Control Tower +title: Configure Multi-instance management for AI Control Tower description: Configuring Multi-instance management for AI Control Tower. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/configure-multi-instance-management-for-aict.html @@ -12,7 +12,7 @@ reading_time_minutes: 1 breadcrumb: [Configure, AI Control Tower, Enable AI experiences] --- -# Configure multi-instance management for AI Control Tower +# Configure Multi-instance management for AI Control Tower Configuring Multi-instance management for AI Control Tower. @@ -32,14 +32,14 @@ Role required: AI steward \[sn\_ai\_governance.ai\_steward\] 1. Log in to all sub-prods and select your prod \(managed\) instance as manager for the AI Control Tower application. -2. To verify the first step, log in to the prod instance and navigate to the managed instances tab under Multi-instance setup page to view all the sub-prods \(managed\) instances. +2. To verify the step 1, log in to the prod instance and navigate to the managed instances tab under Multi-instance setup to view all the sub-prods \(managed\) instances. ## Result Multi-instance management is configured for the AI Control Tower. -For more information about Trust configuration and Trust configuration management, see +For more information about Trust configuration and Trust configuration management, see [Cross-instance application trust configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/grant-access-v2.md). For more information about AI asset synchronization process, see [Multi-instance Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/multi-instance-management.md) section under Exploring the AI Control Tower configurations. diff --git a/markdown/intelligent-experiences/ai-control-tower/configure-third-party-llms-using-ai-control-tower.md b/markdown/intelligent-experiences/ai-control-tower/configure-third-party-llms-using-ai-control-tower.md index 5005619a5b5..78f172be4a7 100644 --- a/markdown/intelligent-experiences/ai-control-tower/configure-third-party-llms-using-ai-control-tower.md +++ b/markdown/intelligent-experiences/ai-control-tower/configure-third-party-llms-using-ai-control-tower.md @@ -78,7 +78,7 @@ Role required: AI steward \[sn\_ai\_governance.ai\_steward\] The third-party LLMs are configured with the Global data routing configuration for the APJC region. -For information about Data routing, Fallback, and Spillover, see [Explore AI model providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-model-providers.md) +For information about Data routing, Fallback, and Spillover, see [Explore AI model providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-model-providers.md). -For information about scenarios for configuring third-party LLMs for regulated markets and AMS & EMEA regions, see [Explore the third-party LLMs and regions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/exploring-third-party-llms-and-data-routing-configuration.md) +For information about scenarios for configuring third-party LLMs for regulated markets and AMS & EMEA regions, see [Explore the third-party LLMs and regions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/exploring-third-party-llms-and-data-routing-configuration.md). diff --git a/markdown/intelligent-experiences/ai-control-tower/configuring-ai-control-tower-workflows.md b/markdown/intelligent-experiences/ai-control-tower/configuring-ai-control-tower-workflows.md index 7191e0837bb..4a6155627bf 100644 --- a/markdown/intelligent-experiences/ai-control-tower/configuring-ai-control-tower-workflows.md +++ b/markdown/intelligent-experiences/ai-control-tower/configuring-ai-control-tower-workflows.md @@ -20,7 +20,7 @@ Configure the AI Control Tower workflow. 1. [Activation and installation of AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/activation-and-installation-of-ai-control-tower.md) 2. [Configure AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/configuring-ai-governance.md) -3. [Configure multi-instance management for AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/configure-multi-instance-management-for-aict.md) +3. [Configure Multi-instance management for AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/configure-multi-instance-management-for-aict.md) **Note:** diff --git a/markdown/intelligent-experiences/ai-control-tower/connect-to-mcp-servers.md b/markdown/intelligent-experiences/ai-control-tower/connect-to-mcp-servers.md deleted file mode 100644 index 7834d08f7ee..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/connect-to-mcp-servers.md +++ /dev/null @@ -1,23 +0,0 @@ ---- -title: Connecting to MCP Servers -description: Explore examples of connecting to an MCP servers via AI Gateway. -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/connect-to-mcp-servers.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: concept -last_updated: "2026-03-12" -reading_time_minutes: 1 -breadcrumb: [AI Gateway, Explore, AI Control Tower, Enable AI experiences] ---- - -# Connecting to MCP Servers - -Explore examples of connecting to an MCP servers via AI Gateway. - -Explore two examples of connecting MCP servers. - -- [Connecting with Microsoft Copilot Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown) -- [Connecting with AI Agent Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown) - diff --git a/markdown/intelligent-experiences/ai-control-tower/connecting-with-servicenow-ai-agent-studio-via-ai-gateway.md b/markdown/intelligent-experiences/ai-control-tower/connecting-with-servicenow-ai-agent-studio-via-ai-gateway.md deleted file mode 100644 index 3ff8eabfa93..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/connecting-with-servicenow-ai-agent-studio-via-ai-gateway.md +++ /dev/null @@ -1,53 +0,0 @@ ---- -title: Connecting with AI Agent Studio Via AI Gateway -description: Connecting with AI Agent Studio via AI Gateway. -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/connecting-with-servicenow-ai-agent-studio-via-ai-gateway.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: task -last_updated: "2026-03-12" -reading_time_minutes: 1 -breadcrumb: [Connecting to MCP Servers, AI Gateway, Explore, AI Control Tower, Enable AI experiences] ---- - -# Connecting with AI Agent Studio Via AI Gateway - -Connecting with AI Agent Studio via AI Gateway. - -## Before you begin - -Role required: an\_aia.admin - -**Note:** Product Owners can be restricted to use only approved MCP Servers on AI Agent Studio - -## Procedure - -1. Navigate to **All** > **AI Agent Studio**. - -2. Open an existing agent or create agent. - -3. Select **Edit**. - -4. Select **Tools**. - -5. Select **+Add a tool**. - -6. Select **+ New tool**. - -7. Select **Model Context Protocol**. - -8. Select the MCP server from the drop-down. - - **Note:** In AWH for AI Control Tower \(2.0.0\), unapproved MCP Servers appear in the list but tools cannot be fetched until the server is approved in AI Control Tower. - -9. Select the specific tools from the MCP server that the agent should use. - -10. Select **Save**. - - -## Result - -The agent is configured to use the MCP Server through AI Gateway. All requests from the agent to the MCP Server are routed through AI Gateway for governance, security, and observability. - diff --git a/markdown/intelligent-experiences/ai-control-tower/create-a-ai-connection-for-n8n.md b/markdown/intelligent-experiences/ai-control-tower/create-a-ai-connection-for-n8n.md index 63ba5ab4602..3d83e4aba05 100644 --- a/markdown/intelligent-experiences/ai-control-tower/create-a-ai-connection-for-n8n.md +++ b/markdown/intelligent-experiences/ai-control-tower/create-a-ai-connection-for-n8n.md @@ -34,43 +34,43 @@ Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin **Note:** Verify to follow all the prerequisite steps. -6. Configure and test connection. +6. Enter the details on Configure and test connection: - 1. Enter the **Connection Name** + 1. Enter the **Connection Name**. - 2. Enter the **Connection URL**\(https://<n8n-instance>\) + 2. Enter the **Connection URL**\(https://<n8n-instance>\). - 3. Enter the **API Key** + 3. Enter the **API Key**. - 4. Select **Create and test connection** + 4. Select **Create and test connection**. - 5. Select **Continue** + 5. Select **Continue**. - Setup page appears + Setup page appears. -7. Configure import schedule +7. Configure import schedule: - 1. Select a parent import schedule job + 1. Select a parent import schedule job. - 2. Select the Active check box + 2. Select the Active check box. - 3. Select run and time to schedule the job + 3. Select run and time to schedule the job. - 4. Select all the additional settings if necessary + 4. Select all the additional settings if necessary. - 5. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped out inactive + 5. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped out inactive. **Note:** Ensure to execute the Discovery-scheduled job first. - 6. Select Run according to your preference + 6. Select Run according to your preference. - 7. To run frequency by demand, select **Execute now** + 7. To run frequency by demand, select **Execute now**. **Note:** This is an optional step as the schedule imports run according to the schedule. - 8. Select **Save** + 8. Select **Save**. - 9. Select **Continue** + 9. Select **Continue**. 8. Select **View all connections** to view the newly created connection. diff --git a/markdown/intelligent-experiences/ai-control-tower/create-a-copilot-studio-dataverse-custom-role.md b/markdown/intelligent-experiences/ai-control-tower/create-a-copilot-studio-dataverse-custom-role.md index 1e1e9a81e44..b6c27fdc357 100644 --- a/markdown/intelligent-experiences/ai-control-tower/create-a-copilot-studio-dataverse-custom-role.md +++ b/markdown/intelligent-experiences/ai-control-tower/create-a-copilot-studio-dataverse-custom-role.md @@ -22,27 +22,23 @@ Role required: User Security role ## Procedure -1. Navigate to **Power Platform Admin Center** > **Environments** > **Pick the environment** > **Settings** > **Users + Permissions.** > **Security roles.** +1. Navigate to **Power Platform Admin Center** > **Environments** > **Pick the environment** > **Settings** > **Users + Permissions** > **Security roles** -2. Click **New role** and give it a name like SGC-Copilot Discovery \(Read only\). +2. Select **New role** and give it a name like SGC-Copilot Discovery \(Read only\). **Note:** Start empty rather than copying, so you don't inherit stray privileges. 3. In the role editor, find each of the three tables and set only the Read privilege. - **Note:** Leave Create/Write/Delete/Append/Append To/Assign/Share at None. + Three tables: + - Bot— The agents/copilots themselves. + - Botcomponent— Topics, entities, and other authored components. + - Conversationtranscript— The transcript records; the transcript body lives in the Content column, which comes back with the row's Read privilege \(no separate file/attachment privilege needed for this table\). 4. Set the Read access level to the scope your discovery needs. - For tenant/environment‑wide cataloging via a service principal, set Read to **Organization** \(the filled full circle\) on all three tables. Anything lower \(User/BU\) will silently hide records the app user doesn't "own." + For tenant/environment‑wide cataloging via a service principal, set Read to **Organization** \(the filled full circle\) on all three tables. Anything lower \(User/BU\) will silently hide records the app user doesn't "own". -5. Save. +5. Select **Save**. - **Note:** - - The three targets: - - - Bot — the agents/copilots themselves. - - Bot component — topics, entities, and other authored components. - - Conversationtranscript— the transcript records; the transcript body lives in the Content column, which comes back with the row's Read privilege \(no separate file/attachment privilege needed for this table\). diff --git a/markdown/intelligent-experiences/ai-control-tower/create-a-playbook-workflow-for-now-assist-approvals.md b/markdown/intelligent-experiences/ai-control-tower/create-a-playbook-workflow-for-now-assist-approvals.md index 03673bfa5e5..52cee890797 100644 --- a/markdown/intelligent-experiences/ai-control-tower/create-a-playbook-workflow-for-now-assist-approvals.md +++ b/markdown/intelligent-experiences/ai-control-tower/create-a-playbook-workflow-for-now-assist-approvals.md @@ -47,7 +47,7 @@ Role required: AI steward \[sn\_ai\_governance.ai\_steward\] **Note:** You can **Copy** or **Delete** the tasks and create a task using the **New** option in the Approval tasks list. -8. **Approval/Reject**- AI Stewards can select the Risk score from the drop-down menu and enter the Close notes, while approving or rejecting an asset based on the evaluation of the tasks. +8. **Approval/Reject**- AI stewards can select the Risk score and log the Close notes, while approving or rejecting an asset based on the evaluation of the tasks. 9. Select **Reject** or **Approve asset** to complete the workflow. diff --git a/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-amazon-v-1-1-0.md b/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-amazon-v-1-1-0.md new file mode 100644 index 00000000000..d971c8d8d64 --- /dev/null +++ b/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-amazon-v-1-1-0.md @@ -0,0 +1,183 @@ +--- +title: Create an AI connection for Amazon \(v1.1.0\) +description: Create an AI connection for Amazon in AI Control Tower using the AI Service Graph Connector for Amazon \(version 1.1.0\). +locale: en-US +canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/create-ai-connection-for-amazon-v-1-1-0.html +release: australia +product: AI Control Tower +classification: ai-control-tower +topic_type: task +last_updated: "2026-03-12" +reading_time_minutes: 3 +breadcrumb: [AWS, Service Graph Connectors for AI Control Tower, AI connections, Explore, AI Control Tower, Enable AI experiences] +--- + +# Create an AI connection for Amazon \(v1.1.0\) + +Create an AI connection for Amazon in AI Control Tower using the AI Service Graph Connector for Amazon \(version 1.1.0\). + +## AWS prerequisites + +Complete the following steps in your Azure environment before creating an Azure Foundry connection. Configure OAuth Credentials: + +The connector uses OAuth to authenticate with Azure APIs. To obtain credentials, register an application in Microsoft Entra ID. For full instructions, see, [https://learn.microsoft.com/en-us/rest/api/azure/\#register-your-client-application-with-azure-ad](https://learn.microsoft.com/en-us/rest/api/azure/#register-your-client-application-with-azure-ad) + +The Azure client application requires the following roles: + +- Reader role at the subscription or resource group level to discover resources. +- Foundry User role in the Azure AI Foundry resources. + +**Note:** Starting from March 2026, ServiceNow supports the new Azure AI Foundry alongside the original Foundry. The New Foundry treats each agent version as a distinct entity. + +## Before you begin + +Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin + +## Procedure + +1. Navigate to **Al Control Tower** > **Configurations** > **AI connections**. + +2. Select **AWS** from the available connectors and then select **Create connection**. + +3. Review setup instructions page displays. + + **Note:** Verify to follow all the prerequisite steps. + +4. Select **Continue**. + + Setup page appears. + +5. Select Source systems. + +6. Choose the AWS services that you want to integrate with ServiceNow. + + - Amazon Bedrock + - Amazon Bedrock AgentCore + - Amazon SageMaker +7. Select **Submit**. + +8. Enter the details on Configure Amazon Bedrock: + + 1. Enter the **Connection Name**. + + 2. Enter the **Access Key ID**. + + 3. Enter the **Secret Access Key**. + + The Access keys are long-term credentials for an IAM user or the AWS account root user. Access keys consist of two parts: an access key ID and a secret access key. For detailed information, see [how to get access and secret key](https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_access-keys.html). + + 4. Enter the **AWS Region**. + + **Note:** The region information is available in the navigation bar of the AWS management console and this can be a comma separated field. So, you can enter multiple regions. + + 5. Select **Update and test connection**. + + 6. Select **Continue**. + +9. Configure Bedrock import schedule: + + 1. Open a parent schedule import. + + 2. Select the Active check box. + + 3. Select Run according to your preference. + + 4. To run frequency by demand, select **Execute Now**. + + **Note:** This is an optional step as the schedule imports run according to the schedule. + + 5. Click **Continue**. + +10. Enter the details on Configure CloudWatch logs for Bedrock: + + 1. Enter the **Connection Name**. + + 2. Enter the **Access Key**. + + 3. Enter the **Secret Key**. + + 4. Enter the **AWS Region**. + + 5. Enter the **Log Group Names**. + + 6. Select **Create and test connection**. + + 7. Select **Continue**. + +11. Configure CloudWatch logs import schedule for Bedrock: + + 1. Open a parent schedule import. + + 2. Select the Active check box. + + 3. Select Run according to your preference. + + 4. To run frequency by demand, select **Execute Now**. + + **Note:** This is an optional step as the schedule imports run according to the schedule. + + 5. Select **Continue**. + +12. Enter the details on Configure SageMaker: + + 1. Enter the **Connection Name**. + + 2. Enter the **Access Key ID**. + + 3. Enter the **Secret Access Key**. + + 4. Enter the **AWS Region**. + + 5. Select **Create and test connection**. + + 6. Select **Continue**. + +13. Configure SageMaker import schedule: + + 1. Open a parent schedule import. + + 2. Select the Active check box. + + 3. Select Run according to your preference. + + 4. To run frequency by demand, select **Execute Now**. + + **Note:** This is an optional step as the schedule imports run according to the schedule. + + 5. Select **Continue**. + +14. Enter the details on Configure CloudWatch monitoring for SageMaker: + + 1. Enter the **Connection Name**. + + 2. Enter the **Access Key**. + + 3. Enter the **Secret Key**. + + 4. Enter the **AWS Region**. + + 5. Select **Create and test connection**. + + 6. Select **Continue**. + +15. Configure CloudWatch monitoring import schedules for Sagemaker: + + 1. Open a parent schedule import. + + 2. Select Active check box. + + 3. Select Run according to your preference. + + 4. To run frequency by demand, select **Execute Now**. + + **Note:** This is an optional step as the schedule imports run according to the schedule. + + 5. Select **Continue**. + +16. Select the **Confirm connection setup** activity to verify whether the connection was configured. + + +## Result + +Select **View all connections** to review the connection details. The created connection appears in the Installed connections list. + diff --git a/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-amazon.md b/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-amazon.md deleted file mode 100644 index 565c60af9d6..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-amazon.md +++ /dev/null @@ -1,194 +0,0 @@ ---- -title: Create an AI connection for Amazon \(v1.21.\) -description: Create an AI connection for Amazon in AI Control Tower using the AI Service Graph Connector for Amazon \(version 1.2.1\). -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/create-ai-connection-for-amazon.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: task -last_updated: "2026-03-12" -reading_time_minutes: 2 -breadcrumb: [AWS, Service Graph Connectors for AI Control Tower, AI connections, Explore, AI Control Tower, Enable AI experiences] ---- - -# Create an AI connection for Amazon \(v1.21.\) - -Create an AI connection for Amazon in AI Control Tower using the AI Service Graph Connector for Amazon \(version 1.2.1\). - -## Before you begin - -Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin - -## Procedure - -1. Navigate to **Al Control Tower** > **Configurations** > **AI connections**. - -2. Click **Add**. - -3. Select **AWS** from the available connectors. - -4. Click **Create connection**. - -5. Review setup instructions page displays. - - **Note:** Verify to follow all the prerequisite steps. - -6. Select Download basic scripts. - - **Note:** Download the basic scripts and select the check box. - -7. Select **Continue**. - - Setup page appears. - -8. Select Source systems. - -9. Choose the AWS services that you want to integrate with ServiceNow. - - - Amazon Bedrock - - Amazon Bedrock AgentCore - - Amazon SageMaker -10. Select **Submit**. - -11. **Configure Amazon Bedrock** - - 1. Enter the **Connection Name** - - 2. Enter the **Access Key ID** - - 3. Enter the **Secret Access Key** - - The Access keys are long-term credentials for an IAM user or the AWS account root user. Access keys consist of two parts: an access key ID and a secret access key. For detailed information, see [how to get access and secret key](https://docs.aws.amazon.com/IAM/latest/UserGuide/id_credentials_access-keys.html). - - 4. Enter the **AWS Region**. - - **Note:** The region information is available in the navigation bar of the AWS management console and this can be a comma separated field. So, you can enter multiple regions. - - 5. Enter the **Management Account ID** - - **Note:** The Management Account ID applies in two scenarios: - - - Your IAM user is created in a Designated Member account. - - You need Organizational-level access. - 6. Enter the **Standalone Account ID** - - **Note:** This step is optional. Provide a single account ID to test discovery against that account before enabling full Organization discovery. - - 7. Enter the **STS Assume Role** - - The role assumed for discovery. - - 8. Select **Update and test connection** - - 9. Select **Continue** - -12. **Configure Bedrock import schedule** - - 1. Open a parent schedule import - - 2. Select the Active check box - - 3. Select Run according to your preference - - 4. To run frequency by demand, select **Execute Now**. - - **Note:** This is an optional step as the schedule imports run according to the schedule. - - 5. Click **Continue** - -13. **Configure CloudWatch logs for Bedrock** - - 1. Enter the **Connection Name** - - 2. Enter the **Access Key**. - - 3. Enter the **Secret Key**. - - 4. Enter the **AWS Region**. - - 5. Enter the **Log Group Names** - - 6. Select **Create and test connection** - - 7. Select **Continue**. - -14. **Configure CloudWatch logs import schedule for Bedrock** - - 1. Open a parent schedule import. - - 2. Select the Active check box. - - 3. Select Run according to your preference - - 4. To run frequency by demand, select **Execute Now**. - - **Note:** This is an optional step as the schedule imports run according to the schedule. - - 5. Select **Continue** - -15. **Configure SageMaker** - - 1. Enter the **Connection Name** - - 2. Enter the **Access Key ID** - - 3. Enter the **Secret Access Key** - - 4. Enter the **AWS Region** - - 5. Select **Create and test connection** - - 6. Select **Continue** - -16. **Configure SageMaker import schedule** - - 1. Open a parent schedule import - - 2. Select the Active check box - - 3. Select Run according to your preference - - 4. To run frequency by demand, select **Execute Now**. - - **Note:** This is an optional step as the schedule imports run according to the schedule. - - 5. Select **Continue** - -17. **Configure CloudWatch monitoring for SageMaker** - - 1. Enter the **Connection Name** - - 2. Enter the **Access Key** - - 3. Enter the **Secret Key** - - 4. Enter the **AWS Region** - - 5. Select **Create and test connection** - - 6. Select **Continue** - -18. **Configure CloudWatch monitoring import schedules for SageMaker** - - 1. Open a parent schedule import - - 2. Select Active check box - - 3. Select Run according to your preference - - 4. To run frequency by demand, select **Execute Now**. - - **Note:** This is an optional step as the schedule imports run according to the schedule. - - 5. Select **Continue** - -19. Select the **Confirm connection setup** activity to verify whether the connection was configured. - - -## Result - -Click **View all connections** to view the newly created connection. - -The AI connection for AWS is created and configured. - diff --git a/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-azure-foundry.md b/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-azure-foundry-v2-0-0.md similarity index 54% rename from markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-azure-foundry.md rename to markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-azure-foundry-v2-0-0.md index df1eb71a193..210687d9c3a 100644 --- a/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-azure-foundry.md +++ b/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-azure-foundry-v2-0-0.md @@ -1,20 +1,35 @@ --- title: Create an AI connection for Azure AI Foundry \(v2.0.1\) -description: Create an AI connection for Azure Foundry in AI Control Tower using the  AI Service Graph Connector for Microsoft \(version 2.0.1\). +description: Create an AI connection for Azure AI Foundry in AI Control Tower using the  AI Service Graph Connector for Microsoft \(version 2.0.1\). locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/create-ai-connection-for-azure-foundry.html +canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/create-ai-connection-for-azure-foundry-v2-0-0.html release: australia product: AI Control Tower classification: ai-control-tower topic_type: task last_updated: "2026-03-12" -reading_time_minutes: 2 +reading_time_minutes: 3 breadcrumb: [Microsoft, Service Graph Connectors for AI Control Tower, AI connections, Explore, AI Control Tower, Enable AI experiences] --- # Create an AI connection for Azure AI Foundry \(v2.0.1\) -Create an AI connection for Azure Foundry in AI Control Tower using the  AI Service Graph Connector for Microsoft \(version 2.0.1\). +Create an AI connection for Azure AI Foundry in AI Control Tower using the  AI Service Graph Connector for Microsoft \(version 2.0.1\). + +## Azure AI Foundry prerequisites + +Complete the following steps in your Azure environment before creating an Azure Foundry connection. + +Configure OAuth Credentials: + +The connector uses OAuth to authenticate with Azure APIs. To obtain credentials, register an application in Microsoft Entra ID. For full instructions, refer to the [Azure documentation](https://learn.microsoft.com/en-us/rest/api/azure/#register-your-client-application-with-azure-ad). + +The Azure client application requires the following roles: + +- Reader role at the subscription or resource group level to discover resources. +- Azure User role on the Azure AI Foundry resources. + +**Note:** As of March 2026, ServiceNow supports the New Azure AI Foundry alongside the original Azure AI Foundry. The New Foundry treats each agent version as a distinct entity. ## Before you begin @@ -38,87 +53,80 @@ For each agent discovered across all three variants, the connector collects: - AI Models- Deployed models \(GPT-4o, Llama, Claude, etc.\) via deployment enrichment. - AI Prompts- System instructions attached to agents. - AI Tools- With type coverage varying by variant: - - ML & AI Services: `functions`, `connected_agent`, others - - New Foundry adds: `mcp`, `openapi`, `a2a_preview` -- Sub-component Relationships- M2M links between agents and their sub agents/tools + - ML & AI Services: `functions`, `connected_agent`, and others. +- Sub-component Relationships- M2M links between agents and their sub agents/tools. - Usage/Execution Metrics- Aggregated run counts by agent, date, and session. ## Procedure 1. Navigate to **Al Control Tower workspace** > **Configurations** > **AI connections**. -2. Click **Add**. - -3. Select **AI connector for Microsoft** from the available connectors. +2. Select **AI connector for Microsoft** from the available connectors and then select **Create connection**. -4. Click **Create connection**. +3. Select Azure Foundry check box. -5. Select Azure Foundry check box. - -6. Review setup instructions page displays. +4. Review setup instructions page displays. **Note:** Verify to follow all the prerequisite steps. -7. Select **Continue**. +5. Select **Continue**. -8. Setup page appears +6. Setup page appears. -9. **Configure and test ML services connection** +7. Enter the details on Configure and test ML services connection: - 1. Enter the **Connection Name** + 1. Enter the **Connection Name**. - 2. Enter the **Regions** + 2. Enter the **Regions**. **Note:** The region field is optional. If the field is empty, it will discover for all the region or If you can give comma- separated value of regions \(examples: eastus, westus2\). - 3. Enter the **OAuth client ID** + 3. Enter the **OAuth client ID**. - 4. Enter the **OAuth client secret** + 4. Enter the **OAuth client secret**. - 5. Enter the **Tenant ID** \([https://login.microsoftonline.com/<tenantid>/oauth2/v2.0/token](https://login.microsoftonline.com/%3ctenantid%3e/oauth2/v2.0/token)\) + 5. Enter the **Tenant ID** \( example, [https://login.microsoftonline.com/<tenantid>/oauth2/v2.0/token](https://login.microsoftonline.com/%3ctenantid%3e/oauth2/v2.0/token)\). The tenant id can be found in the URL of every page. It’s abbreviated as tid. - 6. Select **Create and test connection** + 6. Select **Create and test connection**. - 7. Select **Continue** + 7. Select **Continue**. -10. **Configure and test AI services connection** +8. Enter the details on Configure and test AI services connection: - 1. Enter the **Connection Name** + 1. Enter the **Connection Name**. - 2. Enter the **Connection URL** \(example: https://<resource-name>services.ai.azure.com\) + 2. Enter the **Connection URL** \(example: https://<resource-name>services.ai.azure.com\). **Note:** To obtain the resource name, make sure that you're on New Foundry \(Enable the New Foundry toggle\) and select the project. Once you're on the home page, look for the Project endpoint to view the resource name. Starting from March 2026 onwards, ServiceNow provides support to the New Foundry along with the old Foundry. - 3. Enter the **OAuth client ID** + 3. Enter the **OAuth client ID**. - 4. Enter the **OAuth client secret** + 4. Enter the **OAuth client secret**. - 5. Enter the **OAuth token URL** + 5. Enter the **OAuth token URL**. -11. **Configure Azure import schedule** +9. Configure Azure import schedule: 1. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped out inactive. Ensure to execute the Discovery-scheduled job first. - 2. Select Run according to your preference + 2. Select Run according to your preference. 3. To run frequency by demand, select **Execute Now**. **Note:** This is an optional step as the schedule imports run according to the schedule. - 4. Select **Continue** + 4. Select **Continue**. -12. Select the **Confirm connection setup** activity to verify whether the connection was configured. +10. Select the **Confirm connection setup** activity to verify whether the connection was configured. ## Result -Click **View all connections** to view the newly created connection. - -The AI connection for Azure AI Foundry is created and configured. +Select **View all connections** to review the connection details. The created connection appears in the Installed connections list. diff --git a/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-copilot-v3-0-0.md b/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-copilot-v3-0-0.md new file mode 100644 index 00000000000..44314033ed8 --- /dev/null +++ b/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-copilot-v3-0-0.md @@ -0,0 +1,117 @@ +--- +title: Create an AI connection for Copilot Studio \(v3.0.0\) +description: Create an AI connection for Copilot Studio in AI Control Tower using the  AI Service Graph Connector for Microsoft \(version 3.0.0\). +locale: en-US +canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/create-ai-connection-for-copilot-v3-0-0.html +release: australia +product: AI Control Tower +classification: ai-control-tower +topic_type: task +last_updated: "2026-03-12" +reading_time_minutes: 2 +breadcrumb: [Microsoft, Service Graph Connectors for AI Control Tower, AI connections, Explore, AI Control Tower, Enable AI experiences] +--- + +# Create an AI connection for Copilot Studio \(v3.0.0\) + +Create an AI connection for Copilot Studio in AI Control Tower using the  AI Service Graph Connector for Microsoft \(version 3.0.0\). + +## Copilot Studio prerequisites + +Complete the following steps in your Power Platform environment before creating a Copilot connection. + +Register an Application in Microsoft Entra ID + +Register an application to obtain OAuth credentials for the connector. + +To register the application: + +- Follow the [Microsoft Entra app registration quickstart](https://learn.microsoft.com/en-us/entra/identity-platform/quickstart-register-app) to create application. +- Record the Client ID and Client Secret from the registration. + +Grant application access to your Copilot environment + +Configure the application as a user in your Copilot environment. + +To configure application access: + +1. Open the [Power Platform admin Center](https://admin.powerplatform.microsoft.com/home). +2. Navigate to Environments and select your Copilot environment. +3. Go to Settings > Users + Permissions > Application users. +4. Select New App User and add your application using the Client ID from step 1. +5. Assign the following security roles to the application user: + - Basic User + - System administrator + +If you don't want to create a System administrator role, you can create a Copilot Studio dataverse custom role. For custom role creation, see [Create a Copilot Studio Dataverse custom role](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-a-copilot-studio-dataverse-custom-role.md). + +**Note:** You can obtain the Environment ID from Settings > Session details > Environment ID in your environment. + +Multi-Environment Support + +You can discover agents from multiple Copilot environments using a single connection. To configure multi-environment discovery: + +- Enter multiple environment IDs as comma-separated values in the Environment ID field \(examples: env-id-1, env-id-2, env-id-3\). +- The same OAuth credentials \(Client ID and Client Secret\) are used for all environments. +- Verify that the application user is configured in each environment with the required security roles. +- Each environment will be tested and discovered separately during the import process. + +## Before you begin + +Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin + +## Procedure + +1. Navigate to **Al Control Tower workspace** > **Configurations** > **AI connections**. + +2. Select **AI connector for Microsoft** from the available connectors and then select **Create connection**. + +3. Select the Microsoft Copilot check box. + +4. Review setup instructions page displays. + + **Note:** Verify to follow all the prerequisite steps. + +5. Select **Continue**. + +6. Setup page appears. + +7. Enter the details on Configure and Test Copilot connection: + + 1. Enter the **Connection name**. + + 2. Enter the **Environment URLs** \(example: https://org55f16a5d.crm.dynamics.com\). + + **Note:** You can obtain the Environment URL from Settings > Session details > Instance URL in your environment. + + 3. Enter the **OAuth client ID**. + + 4. Enter the **OAuth Client Secret**. + + 5. Enter the **Tenant ID**. + + 6. Select **Create and test connection**. + + 7. Select **Continue**. + +8. Configure Copilot import schedule: + + 1. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped base system inactive. + + **Note:** Ensure to execute the Discovery-scheduled job first. + + 2. Set the run frequency. + + **Note:** This is an optional step as the schedule imports run according to the schedule. + + 3. To run frequency by demand, select Execute now to run. + + 4. Select **Continue**. + + 5. Select **View all connections** to view the newly created connection. + + +## Result + +Select **View all connections** to review the connection details. The created connection appears in the Installed connections list. + diff --git a/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-copilot.md b/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-copilot.md deleted file mode 100644 index 2f772edfa60..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-copilot.md +++ /dev/null @@ -1,83 +0,0 @@ ---- -title: Create an AI connection for Copilot Studio \(v2.3\) -description: Create an AI connection for Copilot in AI Control Tower using the  AI Service Graph Connector for Microsoft \(version 2.3\). -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/create-ai-connection-for-copilot.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: task -last_updated: "2026-03-12" -reading_time_minutes: 1 -breadcrumb: [Microsoft, Service Graph Connectors for AI Control Tower, AI connections, Explore, AI Control Tower, Enable AI experiences] ---- - -# Create an AI connection for Copilot Studio \(v2.3\) - -Create an AI connection for Copilot in AI Control Tower using the  AI Service Graph Connector for Microsoft \(version 2.3\). - -## Before you begin - -Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin - -## Procedure - -1. Navigate to **Al Control Tower workspace** > **Configurations** > **AI connections**. - -2. Click **Add**. - -3. Select **AI connector for Microsoft** from the available connectors. - -4. Click **Create connection**. - -5. Select the Microsoft Copilot check box. - -6. Review setup instructions page displays. - - **Note:** Verify to follow all the prerequisite steps. - -7. Select **Continue**. - -8. Setup page appears - -9. **Configure and Test Copilot connection** - - 1. Enter the **Connection name** - - 2. Enter the **Environment URLs** \(example: https://org55f16a5d.crm.dynamics.com\) - - **Note:** You can obtain the Environment URL from Settings > Session details > Instance URL in your environment. - - 3. Enter the **OAuth client ID** - - 4. Enter the **OAuth Client Secret** - - 5. Enter the **Tenant ID** - - 6. Select **Create and test connection** - - 7. Select **Continue** - -10. **Configure Copilot import schedule** - - 1. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped base system inactive - - **Note:** Ensure to execute the Discovery-scheduled job first. - - 2. Set the run frequency. - - **Note:** This is an optional step as the schedule imports run according to the schedule. - - 3. To run frequency by demand, select Execute now to run - - 4. Select **Continue** - - 5. Select **View all connections** to view the newly created connection - - -## Result - -Click **View all connections** to view the newly created connection. - -The AI connection for Copilot Studio is created and configured. - diff --git a/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-databricks.md b/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-databricks.md index 6b6a0aee168..d3c080b1aba 100644 --- a/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-databricks.md +++ b/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-databricks.md @@ -24,52 +24,46 @@ Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin 1. Navigate to **AI Control Tower** > **Configurations** > **AI connections**. -2. Click **Add**. +2. Select **Databricks** from the available connectors and then select **Create connection**. -3. Select **Databricks** from the available connectors. - -4. Click **Create connection**. - -5. Review setup instructions page displays. +3. Review setup instructions page displays. **Note:** Verify to follow all the prerequisite steps. -6. Create and test connection +4. Enter the details on Create and test connection: - 1. Enter the **Connection Name** + 1. Enter the **Connection Name**. - 2. Enter the **Connection URL** + 2. Enter the **Connection URL**. - 3. Enter the **OAuth Client ID** + 3. Enter the **OAuth Client ID**. - 4. Enter the **OAuth Client Secret** + 4. Enter the **OAuth Client Secret**. - 5. Enter the **OAuth Token URL** + 5. Enter the **OAuth Token URL**. - 6. Select **Create and test connection** + 6. Select **Create and test connection**. - 7. Select **Continue** + 7. Select **Continue**. -7. Configure import schedule +5. Configure import schedule: - 1. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped inactive + 1. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped inactive. - **Note:** Ensure to execute the Discovery-scheduled job first + **Note:** Ensure to execute the Discovery-scheduled job first. 2. Select Run according to your preference. 3. To run frequency by demand, select **Execute now**. - **Note:** This is an optional step as the schedule imports run according to the schedule + **Note:** This is an optional step as the schedule imports run according to the schedule. 4. Select **Continue**. -8. Select the **Confirm connection setup** activity to verify whether the connection was configured. +6. Select the **Confirm connection setup** activity to verify whether the connection was configured. ## Result -Click **View all connections** to view the newly created connection. - -The AI connection for Databricks is created and configured. +Select **View all connections** to review the connection details. The created connection appears in the Installed connections list. diff --git a/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-langgraph.md b/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-langgraph.md index b90272c2004..f8867dc23c2 100644 --- a/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-langgraph.md +++ b/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-langgraph.md @@ -24,56 +24,50 @@ Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin 1. Navigate to **AI Control Tower** > **Configurations** > **AI connections**. -2. Click **Add**. +2. Select **LangGraph** from the available connectors and then select **Create connection**. -3. Select **LangGraph** from the available connectors. - -4. Click **Create connection**. - -5. Review setup instructions page displays. +3. Review setup instructions page displays. **Note:** Verify to follow all the prerequisite steps. -6. Create and test connection +4. Enter the details on Create and test connection: - 1. Enter the **Connection Name** + 1. Enter the **Connection Name**. - 2. Enter the **Connection URL for LangSmith API** + 2. Enter the **Connection URL for LangSmith API**. - 3. Enter the **Connection URL for LangSmith Host API** + 3. Enter the **Connection URL for LangSmith Host API**. **Note:** For sub-steps b and c, you don't have to change the default value unless LangSmith is hosted. - 4. Enter the **API Key** + 4. Enter the **API Key**. **Note:** Log in to LangGraph instance and navigate to settings and select API Keys and create an API Key. - 5. To use a MID Server, select the MID Server check box + 5. To use a MID Server, select the MID Server check box. - 6. Select **Create and test connection** + 6. Select **Create and test connection**. - 7. Select **Continue** + 7. Select **Continue**. -7. Configure import schedule +5. Configure import schedule: - 1. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped out inactive + 1. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped out inactive. **Note:** Ensure to execute the Discovery-scheduled job first. - 2. Set the run frequency + 2. Set the run frequency. - 3. To run frequency by demand, select **Execute now** + 3. To run frequency by demand, select **Execute now**. **Note:** This is an optional step as the schedule imports run according to the schedule. 4. Select **Continue**. -8. Select the **Confirm connection setup** activity to verify whether the connection was configured. +6. Select the **Confirm connection setup** activity to verify whether the connection was configured. ## Result -Click **View all connections** to view the newly created connection. - -The AI connection for LangGraph is created and configured. +Select **View all connections** to review the connection details. The created connection appears in the Installed connections list. diff --git a/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-salesforce.md b/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-salesforce.md index 90c934f56c8..50e2d1c4a2e 100644 --- a/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-salesforce.md +++ b/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-salesforce.md @@ -22,52 +22,46 @@ Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin ## Procedure -1. Navigate to **AI Control Tower** > **Configuration** > **AI connections**. +1. Navigate to **AI Control Tower** > **.** > **Configuration** > **AI connections**. -2. Click **Add**. +2. Select **Salesforce** from the available connectors and then select **Create connection**. -3. Select **Salesforce** from the available connectors. - -4. Click **Create connection**. - -5. Review setup instructions page displays. +3. Review setup instructions page displays. **Note:** Verify to follow all the prerequisite steps. -6. Create and test connection +4. Enter the details on Create and test connection: - 1. Enter the **Connection Name** + 1. Enter the **Connection Name**. - 2. Enter the **Connection URL** + 2. Enter the **Connection URL**. - 3. Enter the **OAuth Client ID** + 3. Enter the **OAuth Client ID**. - 4. Enter the **OAuth Token URL** + 4. Enter the **OAuth Token URL**. - 5. Select **Create and test connection** + 5. Select **Create and test connection**. - 6. Select **Continue** + 6. Select **Continue**. -7. Configure import schedule +5. Configure import schedule: - 1. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped inactive + 1. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped inactive. **Note:** Ensure to execute the Discovery-scheduled job first. - 2. Select Run according to your preference + 2. Select Run according to your preference. 3. To run frequency by demand, select **Execute now**. **Note:** This is an optional step as the schedule imports run according to the schedule. - 4. Select **Continue** + 4. Select **Continue**. -8. Select the **Confirm connection setup** activity to verify whether the connection was configured. +6. Select the **Confirm connection setup** activity to verify whether the connection was configured. ## Result -Click **View all connections** to view the newly created connection. - -The AI connection for Salesforce is created and configured. +Select **View all connections** to review the connection details. The created connection appears in the Installed connections list. diff --git a/markdown/intelligent-experiences/ai-control-tower/create-ai-connections-for-gcp-vertex-ai.md b/markdown/intelligent-experiences/ai-control-tower/create-ai-connections-for-gcp-vertex-ai.md index c7b879f3161..23aec90f726 100644 --- a/markdown/intelligent-experiences/ai-control-tower/create-ai-connections-for-gcp-vertex-ai.md +++ b/markdown/intelligent-experiences/ai-control-tower/create-ai-connections-for-gcp-vertex-ai.md @@ -1,6 +1,6 @@ --- -title: Create an AI connection for GCP Vertex AI -description: Create an AI connection for GCP Vertex AI in AI Control Tower using the  AI Service Graph Connector for GCP Vertex AI \(1.1.1\). +title: Create an AI connection for GCP Vertex AI \(v1.1.0\) +description: Create an AI connection for GCP Vertex AI in AI Control Tower using the  AI Service Graph Connector for GCP Vertex AI. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/create-ai-connections-for-gcp-vertex-ai.html release: australia @@ -8,14 +8,14 @@ product: AI Control Tower classification: ai-control-tower topic_type: task last_updated: "2026-03-12" -reading_time_minutes: 1 +reading_time_minutes: 2 keywords: [Now Assist, generative AI] breadcrumb: [GCP Vertex AI, Service Graph Connectors for AI Control Tower, AI connections, Explore, AI Control Tower, Enable AI experiences] --- -# Create an AI connection for GCP Vertex AI +# Create an AI connection for GCP Vertex AI \(v1.1.0\) -Create an AI connection for GCP Vertex AI in AI Control Tower using the  AI Service Graph Connector for GCP Vertex AI \(1.1.1\). +Create an AI connection for GCP Vertex AI in AI Control Tower using the  AI Service Graph Connector for GCP Vertex AI. ## Before you begin @@ -27,95 +27,93 @@ Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin 2. Click **Add**. -3. Select **GCP Vertex AI** from the available connectors. +3. Select **GCP Vertex AI** from the available connectors and then select **Create connection**. -4. Click **Create connection**. - -5. Review setup instructions page displays. +4. Review setup instructions page displays. **Note:** Verify to follow all the prerequisite steps. -6. Check the option **I have read the setup instructions**. +5. Check the option **I have read the setup instructions**. -7. Select **Continue**. +6. Select **Continue**. -8. Create Credential with JSON file upload page appears \(Optional\) +7. Create Credential with JSON file upload page appears \(Optional\). - **Note:** If you don't have a JSON file, skip this step and move to step 12. + **Note:** If a MID Server isn't available, or you have already generated a certificate, skip this step and use the standard credential setup path instead. -9. Enter the Credential name +8. Enter the Credential name. -10. Click Attach file to upload JSON file. +9. Click Attach file to upload JSON file. -11. Select **Submit**. +10. Select **Submit**. - **Note:** Move to step 21. + **Note:** Move to step 20. -12. Create **X.509** certificate. +11. Create **X.509** certificate. -13. Select **New**. +12. Select **New**. -14. Enter the **Name**. +13. Enter the **Name**. -15. Enter the **Key store password**. +14. Enter the **Key store password**. -16. Select **+Add file** to attach JKS file. +15. Select **+Add file** to attach JKS file. -17. Select **Upload** to upload the JKS file. +16. Select **Upload** to upload the JKS file. -18. Select **Save**. +17. Select **Save**. The JKS file is added. -19. Select **Continue**. +18. Select **Continue**. - Setup page appears + Setup page appears. -20. Create and test connection \(Without JSON file\) +19. Enter the details on Create and test connection \(Without JSON file\): - 1. Enter the **Connection Name** + 1. Enter the **Connection Name**. - 2. Enter the **Cloud region** + 2. Enter the **Cloud region**. - 3. Enter the **Service Account Email** + 3. Enter the **Service Account Email**. - 4. Enter the **Keystore** + 4. Enter the **Keystore**. - 5. Enter the **Keystore Password** + 5. Enter the **Keystore Password**. - 6. Enter the **Organization Id** + 6. Enter the **Organization Id**. - **Note:** Selecting MID server is an option step. + **Note:** Selecting MID Server is an option step. 7. Select **Continue**. -21. Create and test connection \(With JSON file\) +20. Enter the details on Create and test connection \(With JSON file\): - 1. Enter the **Connection Name** + 1. Enter the **Connection Name**. - 2. Enter the **Cloud region** + 2. Enter the **Cloud region**. 3. Choose the **Select created credential**. - 4. Enter the **Organization Id** + 4. Enter the **Organization Id**. **Note:** This field is needed only if you're looking to discover agents related to one organization. This is valid only if the service account email has organization level access. - 5. Select Mid Selection + 5. Select Mid Selection. - 6. Enter the MID Application + 6. Enter the MID Application. - 7. Click Create and test connection + 7. Select Create and test connection. - 8. Click **Continue** + 8. Select **Continue**. -22. Configure import schedule +21. Configure import schedule - 1. Verify that both the parent scheduled jobs, Discovery and Execution are active as they are shipped out inactive + 1. Verify that both the parent scheduled jobs, Discovery and Execution are active as they are shipped out inactive. **Note:** Ensure to execute the Discovery scheduled job first. - 2. Set the run frequency + 2. Set the run frequency. 3. To run frequency by demand, select **Execute Now**. @@ -123,12 +121,10 @@ Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin 4. Select **Continue**. -23. Select the **Confirm connection setup** activity to verify whether the connection was configured. +22. Select the **Confirm connection setup** activity to verify whether the connection was configured. ## Result -Click **View all connections** to view the newly created connection. - -The AI connection for GCP Vertex AI is created and configured. +Select **View all connections** to review the connection details. The created connection appears in the Installed connections list. diff --git a/markdown/intelligent-experiences/ai-control-tower/create-ai-connections-for-hugging-face.md b/markdown/intelligent-experiences/ai-control-tower/create-ai-connections-for-hugging-face.md index 3355fa7ae6a..7962585ef57 100644 --- a/markdown/intelligent-experiences/ai-control-tower/create-ai-connections-for-hugging-face.md +++ b/markdown/intelligent-experiences/ai-control-tower/create-ai-connections-for-hugging-face.md @@ -24,61 +24,57 @@ Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin 1. Navigate to **AI Control Tower** > **Configurations** > **AI connections**. -2. Click **Add**. +2. Select **AI connector for Hugging Face** from the available connectors and then select **Create connection**. -3. Select **AI connector for Hugging Face** from the available connectors. - -4. Click **Create connection**. - -5. Review setup instructions page displays. +3. Review setup instructions page displays. **Note:** Verify to follow all the prerequisite steps. -6. Click **Continue** +4. Select **Continue**. -7. Enter the connection details. +5. Configure and test connection -8. | | | -|---|---| -|Connection name|A unique identifier for this connection. For example: SGC\_HuggingFace\_Connection| -|Connection URL|The Hugging Face base URL: https://huggingface.co| -|API Token|The API token generated in your Hugging Face account settings.| -|Organization Name|Your Hugging Face organization name. Enter this to discover organization-specific Spaces \(Optional\).| + 1. Enter the connection details: - **Note:** If you're part of a Hugging Face organization, identify your organization name. You can use this when configuring the connection to discover organization-specific Spaces. + |Field|Description| + |-----|-----------| + |Connection Name|A unique identifier for this connection. For example: SGC\_HuggingFace\_Connection.| + |Connection URL|The Hugging Face base URL: \(https://huggingface.co\)| + |API Token|The API token generated in your Hugging Face account settings.| + |Organization Name|Your Hugging Face organization name. Enter this to discover organization-specific Spaces \(Optional\).| -9. Create and test connection. +6. **Note:** If you're part of a Hugging Face organization, identify your organization name. You can use this when configuring the connection to discover organization-specific Spaces. - 1. Click Create and Test Connection to validate connectivity. +7. Enter the details on Create and test connection: + + 1. Select Create and Test Connection to validate connectivity. 2. Verify that the connection test succeeds. -10. Click **Continue** +8. Select **Continue**. -11. Configuring import schedule +9. Configuring import schedule: **Note:** After creating a connection, enable and configure scheduled imports. -12. Enable Scheduled Jobs +10. Enable Scheduled Jobs: **Note:** Two parent scheduled jobs are created by default but are inactive: - Discovery \(Agents\) – Discovers AI agents and assets. - Execution \(Usage\) – Collects usage and observability data. -13. To enable imports, select the Active check box for both scheduled jobs. +11. To enable imports, select the Active check box for both scheduled jobs. **Note:** Configure the run frequency for each scheduled job based on your organizational needs. For example, run discovery daily to capture new assets and run execution hourly to monitor usage. -14. Execute on Demand +12. Execute on Demand: - 1. To import data immediately without waiting for the scheduled time, click Execute Now next to the scheduled job. + 1. To import data immediately without waiting for the scheduled time, select **Execute Now** next to the scheduled job. 2. Once configured, scheduled jobs run automatically according to their schedule. -15. Select **View all connections** to view the newly created connection. +13. Select **View all connections** to view the newly created connection. ## Result -Click **View all connections** to view the newly created connection. - -The AI connection for Hugging Face is created and configured. +Select **View all connections** to review the connection details. The created connection appears in the Installed connections list. diff --git a/markdown/intelligent-experiences/ai-control-tower/create-ai-connections-for-snowflake.md b/markdown/intelligent-experiences/ai-control-tower/create-ai-connections-for-snowflake.md index 87356b98578..aaf6969fb0c 100644 --- a/markdown/intelligent-experiences/ai-control-tower/create-ai-connections-for-snowflake.md +++ b/markdown/intelligent-experiences/ai-control-tower/create-ai-connections-for-snowflake.md @@ -24,67 +24,59 @@ Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin 1. Navigate to **Workspaces** > **AI Control Tower** > **Configurations** > **AI connections**. -2. Click **Add**. +2. Select **AI Connector for Snowflake** from the available connectors and then select **Create connection**. -3. Select **AI Connector for Snowflake** from the available connectors. - -4. Click **Create connection**. - -5. Review setup instructions page displays the prerequisites for setting up Snowflake Keypair connection. +3. Review setup instructions page displays the prerequisites for setting up Snowflake Keypair connection. **Note:** Verify to follow all the prerequisite steps. -6. Verify to follow all the prerequisite steps. +4. Select **Next**. -7. Select **Next**. +5. Enter the connection details: -8. Enter the connection details: + |Field|Description| + |-----|-----------| + |Connection name|A unique identifier for this connection. For example: SGC\_Snowflake\_KeyPair\_Connection| + |Connection URL|Your Snowflake account URL in account\_locator format. For example: https://<account\_locator>.snowflakecomputing.com| + |Snowflake username|The service account name created in Snowflake.| + |Public Key Fingerprint|The SHA256 fingerprint of your public key from Snowflake.| + |Certificate \(JKS\)|The X509 certificate \(sys\_certificate record\) containing your Java Keystore with private key.| + |Certificate Password|The password for your keystore.| + |Key Alias|The alias for your private key within the keystore.| -9. | | | -|---|---| -|Connection name|A unique identifier for this connection. For example: SGC\_Snowflake\_KeyPair\_Connection| -|Connection URL|Your Snowflake account URL in account\_locator format. For example: https://<account\_locator>.snowflakecomputing.com| -|Snowflake username|The service account name created in Snowflake.| -|Public Key Fingerprint|The SHA256 fingerprint of your public key from Snowflake.| -|Certificate \(JKS\)|The X509 certificate \(sys\_certificate record\) containing your Java Keystore with private key.| -|Certificate Password|The password for your keystore.| -|Key Alias|The alias for your private key within the keystore..| +6. **Note:** For detailed instructions on configuring JWT key-pair authentication, see the [Configuring Keystore for Snowflake Keypair authentication \[KB2834688\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB2834688) article in the Now Support Knowledge Base. - **Note:** For detailed instructions on configuring JWT key-pair authentication, see the [Configuring Keystore for Snowflake Keypair authentication \[KB2834688\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB2834688) article in the Now Support Knowledge Base. +7. Enter the details on Create and test connection: -10. Create and test connection. - - 1. Click Create and Test Connection to validate connectivity. + 1. Select **Create and test connection** to validate connectivity. 2. If the test succeeds, the connection is created and you can proceed to schedule imports. 3. If validation fails, verify your Snowflake credentials, network policies, and key-pair configuration. -11. Configure import schedule +8. Configure import schedule: **Note:** After creating a connection, enable and configure scheduled imports. -12. Enable Scheduled Jobs +9. Enable Scheduled Jobs. **Note:** Two parent scheduled jobs are created by default but are inactive: - Discovery \(Agents\) – Discovers AI agents and assets. - Execution \(Usage\) – Collects usage and observability data. -13. To enable imports, select the Active check box for both scheduled jobs. +10. To enable imports, select the Active check box for both scheduled jobs. **Note:** Configure the run frequency for each scheduled job based on your organizational needs. For example, run discovery daily to capture new assets and run execution hourly to monitor usage. -14. Execute on Demand +11. Execute on Demand: - 1. To import data immediately without waiting for the scheduled time, click Execute Now next to the scheduled job. + 1. To import data immediately without waiting for the scheduled time, select **Execute Now** next to the scheduled job. 2. Once configured, scheduled jobs run automatically according to their schedule. - 3. Select **Continue** + 3. Select **Continue**. -15. Select the **Confirm connection setup** activity to verify whether the connection was configured. +12. Select the **Confirm connection setup** activity to verify whether the connection was configured. ## Result -Click **View all connections** to view the newly created connection. - -The AI connection for Snowflake is created and configured. +Select **View all connections** to review the connection details. The created connection appears in the Installed connections list. diff --git a/markdown/intelligent-experiences/ai-control-tower/create-ai-system-assets.md b/markdown/intelligent-experiences/ai-control-tower/create-ai-system-assets.md index 05e0fc7e03e..45b99108f77 100644 --- a/markdown/intelligent-experiences/ai-control-tower/create-ai-system-assets.md +++ b/markdown/intelligent-experiences/ai-control-tower/create-ai-system-assets.md @@ -323,7 +323,7 @@ Additional use and purpose details Additional information or context that helps clarify the specific use and purpose of the AI system.
For more information on classifying AI systems based on regulatory risk at intake by applying a configured Risk Assessment Methodology \(RAM\), see and . +
For more information on classifying AI systems based on regulatory risk at intake by applying a configured Risk Assessment Methodology \(RAM\), see and [Request an AI use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/request-ai-system.md). 10. Select **Submit for review**. diff --git a/markdown/intelligent-experiences/ai-control-tower/create-an-agent-in-copilot-studio-for-mcp-client-integration.md b/markdown/intelligent-experiences/ai-control-tower/create-an-agent-in-copilot-studio-for-mcp-client-integration.md deleted file mode 100644 index 8e06a1cbdbe..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/create-an-agent-in-copilot-studio-for-mcp-client-integration.md +++ /dev/null @@ -1,111 +0,0 @@ ---- -title: Connecting with Microsoft Copilot Studio Via AI Gateway -description: Connecting with a Microsoft Copilot Studio via AI Gateway. -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/create-an-agent-in-copilot-studio-for-mcp-client-integration.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: task -last_updated: "2026-03-12" -reading_time_minutes: 1 -breadcrumb: [Connecting to MCP Servers, AI Gateway, Explore, AI Control Tower, Enable AI experiences] ---- - -# Connecting with Microsoft Copilot Studio Via AI Gateway - -Connecting with a Microsoft Copilot Studio via AI Gateway. - -## Before you begin - -Role required: Workspace user - -## Procedure - -1. Log in to MCP client \(https://copilotstudio.microsoft.com\). - -2. Creating an agent. - - 1. Navigate to **Agents**. - - 2. Select **+New agent**. - - 3. While creating an agent, navigate to the **Configure** tab. - - 4. Enter the Name. - - 5. Enter the description. - - 6. Select **Create**. - - An agent is created. - -3. Adding tools to the agent in Microsoft Copilot Studio - - 1. Open the Agent and navigate to **Tools** tab. - - 2. Select **+Add a tool**. - - 3. Select **Model Context Protocol** icon. - - 4. Select **+New tool**. - - 5. Select **Model Context Protocol**. - - Displays Add a model Context Protocol server \(preview\) window. - - 6. Enter the Server name, Server description, and Server URL. - - The MCP server URL is the Server URL and the details are available in the AI Gateway setup tab. - - 7. Select Authentication: OAuth 2.0. - - 8. Select type: Manual. - - 9. Enter the Client ID and Client secret. - - The Client ID and Client secret details are available in the MCP server record created for Microsoft Copilot Studio. - - 10. Enter the Authorization URL and Token URL template. - - The Authorization endpoint URL and Token URL template are available on the AI Gateway setup tab. - - 11. Enter the Refresh URL. - - The Refresh URL is same as the Token URL. - - 12. Select **Create**. - - Your tool gets created successfully and generates a Redirect URL. - -4. Copy the Redirect URL and paste in the Redirect URL field in the MCP server record. - -5. Select **Save** to save the MCP server record. - -6. Navigate to **ALL** > **Application registry** and look for the Copilot MCP server record. - -7. Verify to change the values of **Always use PKCE** and **Public Client** from **True** to **False** of the server record. - - This step is only applicable for Microsoft Copilot Studio. - -8. Save the Copilot MCP server record. - -9. Navigate back to the Copilot Studio. - -10. Select **Next**. - -11. Select **Create new connection**. - -12. Select **Approve**. - -13. After getting connected, select **Add to agent**. - -14. Open the connection manager and provide authentication to Copilot. - - This step is only applicable for Microsoft Copilot Studio. - -15. Select **Connect**. - -16. Select **Submit**. - - diff --git a/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-amazon-v1-3.md b/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-amazon-v1-3.md deleted file mode 100644 index 9e1f9685c3c..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-amazon-v1-3.md +++ /dev/null @@ -1,138 +0,0 @@ ---- -title: Create an AI connection for Amazon \(v1.3\) -description: Create an AI connection for Amazon in AI Control Tower using the AI Service Graph Connector for Amazon \(version 1.3\). -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-amazon-v1-3.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: task -last_updated: "2026-07-05" -reading_time_minutes: 1 -breadcrumb: [AWS, Service Graph Connectors for AI Control Tower, AI connections, Explore, AI Control Tower, Enable AI experiences] ---- - -# Create an AI connection for Amazon \(v1.3\) - -Create an AI connection for Amazon in AI Control Tower using the AI Service Graph Connector for Amazon \(version 1.3\). - -## Before you begin - -Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin - -## Procedure - -1. Navigate to **Al Control Tower** > **Configurations** > **AI connections**. - -2. Click **Add**. - -3. Select **AWS** from the available connectors. - -4. Click **Create connection**. - -5. Review setup instructions page displays. - - **Note:** Verify to follow all the prerequisite steps. - -6. Select Download basic scripts. - - **Note:** Download the basic scripts and select the check box. - -7. Select **Continue**. - - Setup page appears. - -8. Select Source systems. - -9. Choose the AWS services that you want to integrate with ServiceNow. - - - Amazon Bedrock - - Amazon Bedrock AgentCore - - Amazon SageMaker -10. Select **Submit**. - -11. **Configure Amazon Bedrock** - - 1. Select **Create and test connection** - - 2. Enter the **Connection Name** - - 3. Enter the **Access Key ID** - - 4. Enter the **Secret Access Key** - - 5. Enter the **AWS Regions** - - 6. Enter the **Management Account ID** - - 7. Enter the **Standalone Account ID** - - 8. Enter the **STS Assume Role** - - 9. Click **Create and test connection** - - A banner appears displaying Connection verified. - - 10. Click **Continue** - -12. **Configure Amazon Bedrock import schedule** - - 1. Open a parent schedule import - - 2. Select the Active check box - - 3. Select Run according to your preference - - 4. To run frequency by demand, select **Execute now** - - **Note:** This is an optional step as the schedule imports run according to the schedule. - - 5. Click **Continue** - -13. **Configure Amazon CloudWatch logs** - - 1. Enter the **Connection Name** - - 2. Enter the **Secret Key** - - 3. Enter the **Management Account ID** - - 4. Enter the **STS Assume Role** - - 5. Enter the **Access Key** - - 6. Enter the **AWS Regions** - - 7. Enter the **Standalone Account ID** - - 8. Enter the **Log Group Names** - - 9. Click **Create and test connection** - - A banner appears displaying Connection verified. - - 10. Click **Continue** - -14. **Configure Amazon CloudWatch logs import schedules** - - 1. Open a parent schedule import - - 2. Select the Active check box - - 3. Select Run according to your preference - - 4. To run frequency by demand, select **Execute Now**. - - **Note:** This is an optional step as the schedule imports run according to the schedule. - - 5. Click **Continue** - -15. Select the **Confirm connection setup** activity to verify whether the connection was configured. - - -## Result - -Click **View all connections** to view the newly created connection. - -AI connection for AWS is created and configured. - diff --git a/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-amazon-v2-0-2.md b/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-amazon-v2-0-2.md new file mode 100644 index 00000000000..6875b387a3b --- /dev/null +++ b/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-amazon-v2-0-2.md @@ -0,0 +1,334 @@ +--- +title: Create an AI connection for Amazon \(v2.0.2\) +description: Create an AI connection for Amazon in AI Control Tower using the AI Service Graph Connector for Amazon \(version 2.0.2\). +locale: en-US +canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-amazon-v2-0-2.html +release: australia +product: AI Control Tower +classification: ai-control-tower +topic_type: task +last_updated: "2026-07-05" +reading_time_minutes: 5 +breadcrumb: [AWS, Service Graph Connectors for AI Control Tower, AI connections, Explore, AI Control Tower, Enable AI experiences] +--- + +# Create an AI connection for Amazon \(v2.0.2\) + +Create an AI connection for Amazon in AI Control Tower using the AI Service Graph Connector for Amazon \(version 2.0.2\). + +## AWS Prerequisites + +The AWS connector requires a read-only IAM user and a read-only role deployed across the accounts you want to discover. Download the CloudFormation templates from the playbook and deploy them using the AWS CloudFormation console — as a stack \(single account\) or a Stackset \(multiple accounts across the Organization\). + +Before proceeding, confirm you have: + +AWS Account- Active AWS account with access to the services you want to connect to. + +Choose your Deployment Scenario + +Determine how your ServiceNow IAM user will b setup in AWS: + +1. Scenario 1- Management Account: The ServiceNow IAM user is created directly in the AWS Org/Management account. +2. Scenario 2- Delegated Member Account: The ServiceNow IAM user is created in a dedicated member account, with a cross-account role in the Management account for Organizational-level access. +3. Standalone Mode: Available in both scenarios. Use this to test discovery against a single AWS account before rolling out to the full organization. + +Templates required per scenario + + +
+ +Template + + + +Deployed as + + + +Scenario 1 + + + +Scenario 2 + +
+ +ServiceNowAictUser.yml + + + +Stack + + + +✔ \(Management account\) + + + +✔ \(Designated Member account\) + +
+ +SgcAictReadOnlyAccessRole.yml + + + +StackSet + + + +✔ \(all member accounts\) + + + +✔ \(all member accounts\) + +
+ +SgcAictReadOnlyOrgAccessRole.yml + + + +Stack + + + +— + + + +✔ \(Management account\) + +
CloudFormation Templates + +Deploy the following AWS CloudFormation templates based on your chosen scenario: + +- ServiceNowAictUser.yml- Required in all scenarios. Deploy in the account where the ServiceNow IAM user will reside: + - Management account for Scenario 1 + - Designated account for Scenario 2 +- SgcAictReadOnlyAccessRole.yml- Required in all scenarios. Deploy across all member accounts via StackSet for Organization-wide discovery, or in a single target account for Standalone Mode. +- SgcAictReadOnlyOrgAccessRole.yml- Required only for Scenario 2. Deploy in the Org/Management account to grant the Designated account cross-account Organization read access. +- Sign in to [https://console.aws.amazon.com](https://console.aws.amazon.com) with your Management account. + + Extract the ZIP so the template files are available on your local machine. + + +Required IAM permissions + +The IAM roles created by the templates earlier grant read-only access to the following services: + +- Amazon Bedrock +- Amazon SageMaker +- Amazon CloudWatch Logs +- Amazon Bedrock AgentCore +- AWS Organizations +- Amazon EC2 + +Pre-Deployment Checklist + +Before deploying any templates, confirm the following: + +You have AWS CloudFormation Stack and StackSet deployment permissions in the relevant accounts. + +Target member accounts have Amazon Bedrock, SageMaker, and/or AgentCore enabled- accounts without these services will return 403 errors during discovery. + +If using Standalone Mode, confirm the target account ID where SgAictReadOnlyAccessRole.yml will be deployed. + +If using StackSet deployment, confirm that Automatic Deployment is enabled so newly created accounts are covered automatically. + +The default role name across all templates is SgAictReadOnlyAccessRole. If your organization requires a different naming convention, update it consistently across all templates and in the ServiceNow connector configuration before deployment. + +Download the CloudFormation templates + +Navigate to Prerequisites section in the connector playbook. + +Select Download basic scripts to download CloudFormation templates. + +- ServiceNowAictUser.yml — Creates the ServiceNow IAM user. +- SgcAictReadOnlyAccessRole.yml — creates the read-only role in member accounts. +- SgcAictReadOnlyOrgAccessRole.yml — creates the Org-access role in the Management account \(Scenario 2 only\). + +Log in to Amazon console with your Management account and extract the zip so the template files are available on your local machine. + +## Before you begin + +Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin + +## Procedure + +1. Navigate to **Al Control Tower** > **Configurations** > **AI connections**. + +2. Select **AWS** from the available connectors and then select **Create connection**. + +3. Review setup instructions page displays. + + **Note:** Verify to follow all the prerequisite steps. + +4. Select Download basic scripts. + + **Note:** Download the basic scripts and select the check box. + +5. Select **Continue**. + + Setup page appears. + +6. Select Source systems. + +7. Choose the AWS services that you want to integrate with ServiceNow. + + - Amazon Bedrock + - Amazon SageMaker + - Amazon Bedrock AgentCore +8. Select **Submit**. + +9. Enter the details on Configure Amazon Bedrock: + + 1. Enter the **Connection Name**. + + 2. Enter the **Access Key ID**. + + 3. Enter the **Secret Access Key**. + + 4. Enter the **AWS Regions** + + 5. Enter the **Management Account ID**. + + 6. Enter the **Standalone Account ID**. + + 7. Enter the **STS Assume Role**. + + 8. Select **Create and test connection**. + + A banner appears displaying Connection verified. + + 9. Select **Continue**. + +10. Configure Amazon Bedrock import schedule: + + 1. Open a parent schedule import. + + 2. Select the Active check box. + + 3. Select Run according to your preference. + + 4. To run frequency by demand, select **Execute now**. + + **Note:** This is an optional step as the schedule imports run according to the schedule. + + 5. Select **Continue**. + +11. Enter the details on Configure Amazon CloudWatch logs: + + 1. Enter the **Connection Name**. + + 2. Enter the **Secret Key**. + + 3. Enter the **Management Account ID**. + + 4. Enter the **STS Assume Role**. + + 5. Enter the **Access Key**. + + 6. Enter the **AWS Regions**. + + 7. Enter the **Standalone Account ID**. + + 8. Enter the **Log Group Names**. + + 9. Select **Create and test connection**. + + A banner appears displaying Connection verified. + + 10. Select **Continue**. + +12. Configure Amazon CloudWatch logs import schedules: + + 1. Open a parent schedule import. + + 2. Select the Active check box. + + 3. Select Run according to your preference. + + 4. To run frequency by demand, select **Execute Now**. + + **Note:** This is an optional step as the schedule imports run according to the schedule. + + 5. Select **Continue**. + +13. Enter the details on Configure Amazon SageMaker: + + 1. Enter the **Connection Name**. + + 2. Enter the **Access Key ID**. + + 3. Enter the **Secret Access Key**. + + 4. Enter the **AWS Regions**. + + 5. Enter the **Management Account ID**. + + 6. Enter the**STS Assume Role**. + + 7. Select **Create and test connection**. + + A banner appears displaying Connection verified. + + 8. Select **Continue**. + +14. Configure Amazon Sagemaker import schedule: + + 1. Open a parent schedule import. + + 2. Select the Active check box. + + 3. Select Run according to your preference. + + 4. To run frequency by demand, select **Execute Now**. + + **Note:** This is an optional step as the schedule imports run according to the schedule. + + 5. Select **Continue**. + +15. Enter the details on Configure Amazon Bedrock AgentCore: + + 1. Enter the **Connection Name**. + + 2. Enter the **Secret Key**. + + 3. Enter the **Management Account ID**. + + 4. Enter the **STS Assume Role**. + + 5. Enter the **Access Key**. + + 6. Enter the **AWS Regions**. + + 7. Enter the **Standalone Account ID**. + + 8. Enter the **Log Group Names**. + + 9. Select **Create and test connection**. + + A banner appears displaying Connection verified. + + 10. Select **Continue**. + +16. Configure Amazon Bedrock AgentCore import schedule: + + 1. Open a parent schedule import. + + 2. Select the Active check box. + + 3. Select Run according to your preference. + + 4. To run frequency by demand, select **Execute Now**. + + **Note:** This is an optional step as the schedule imports run according to the schedule. + + 5. Select **Continue**. + + +## Result + +Select **View all connections** to review the connection details. The created connection appears in the Installed connections list. + diff --git a/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-azure-ai-foundry-v2-3.md b/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-azure-ai-foundry-v2-3.md deleted file mode 100644 index db764d9e444..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-azure-ai-foundry-v2-3.md +++ /dev/null @@ -1,120 +0,0 @@ ---- -title: Create an AI connection for Azure AI Foundry \(v2.3\) -description: Create an AI connection for Azure Foundry in AI Control Tower using the  AI Service Graph Connector for Microsoft \(version 2.3\). -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-azure-ai-foundry-v2-3.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: task -last_updated: "2026-07-03" -reading_time_minutes: 2 -breadcrumb: [Microsoft, Service Graph Connectors for AI Control Tower, AI connections, Explore, AI Control Tower, Enable AI experiences] ---- - -# Create an AI connection for Azure AI Foundry \(v2.3\) - -Create an AI connection for Azure Foundry in AI Control Tower using the  AI Service Graph Connector for Microsoft \(version 2.3\). - -## Before you begin - -Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin - -Account & Resource Hierarchy - -The connector supports three Azure service variants, each with its own resource hierarchy: - -- ML Services \(AI Hub\) Subscriptions → Resource Groups → ML Workspaces → Agents -- AI Services/Old Foundry \(Cognitive Services\) Subscriptions → Resource Groups → Cognitive Services Accounts → Projects → Agents -- New Foundry Subscriptions → Resource Groups → Accounts → Projects → Agents → Agent Versions - -The key distinction with New Foundry is that each agent version is treated as a distinct entity, which the other two variants don't support. - -Discovered per agent - -For each agent discovered across all three variants, the connector collects: - -- AI Agents \(assistants\)- The primary entity. -- AI Models- Deployed models \(GPT-4o, Llama, Claude, etc.\) via deployment enrichment. -- AI Prompts- System instructions attached to agents. -- AI Tools- With type coverage varying by variant: - - ML & AI Services: `functions`, `connected_agent`, others - - New Foundry adds: `mcp`, `openapi`, `a2a_preview` -- Sub-component Relationships- M2M links between agents and their sub agents/tools -- Usage/Execution Metrics- Aggregated run counts by agent, date, and session. - -## Procedure - -1. Navigate to **Al Control Tower workspace** > **Configurations** > **AI connections**. - -2. Click **Add**. - -3. Select **AI connector for Microsoft** from the available connectors. - -4. Click **Create connection**. - -5. Select Azure Foundry check box. - -6. Review setup instructions page displays. - - **Note:** Verify to follow all the prerequisite steps. - -7. Select **Continue**. - -8. Setup page appears - -9. **Configure and test ML services connection** - - 1. Enter the **Connection Name** - - 2. Enter the **Regions** - - **Note:** The region field is optional. If the field is empty, it will discover for all the region or If you can give comma- separated value of regions \(examples: eastus, westus2\). - - 3. Enter the **OAuth client ID** - - 4. Enter the **OAuth client secret** - - 5. Enter the **Tenant ID** - - 6. Select **Create and test connection** - - 7. Select **Continue** - -10. **Configure and test AI services connection** - - 1. Enter the **Connection Name** - - 2. Enter the **Resources** - - **Note:** To limit discovery to specific resources, enter the resource names as comma-separated values \(eg, resource1, resource2\). If the field is empty, it will discover for all the available resources. - - 3. Enter the **OAuth client ID** - - 4. Enter the **OAuth client secret** - - 5. Enter the **Tenant ID** - -11. **Configure Azure import schedule** - - 1. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped out inactive. - - **Note:** Ensure to execute the Discovery-scheduled job first - - 2. Select Run according to your preference - - 3. To run frequency by demand, select **Execute Now**. - - **Note:** This is an optional step as the schedule imports run according to the schedule. - - 4. Select **Continue** - -12. Select the **Confirm connection setup** activity to verify whether the connection was configured. - - -## Result - -Click **View all connections** to view the newly created connection. - -The AI connection for Azure AI Foundry is created and configured. - diff --git a/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-azure-ai-foundry-v3-0-0.md b/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-azure-ai-foundry-v3-0-0.md new file mode 100644 index 00000000000..d7ff41d8116 --- /dev/null +++ b/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-azure-ai-foundry-v3-0-0.md @@ -0,0 +1,138 @@ +--- +title: Create an AI connection for Azure AI Foundry \(v3.0.0\) +description: Create an AI connection for Azure AI Foundry in AI Control Tower using the  AI Service Graph Connector for Microsoft \(version 3.0.0\). +locale: en-US +canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-azure-ai-foundry-v3-0-0.html +release: australia +product: AI Control Tower +classification: ai-control-tower +topic_type: task +last_updated: "2026-07-03" +reading_time_minutes: 3 +breadcrumb: [Microsoft, Service Graph Connectors for AI Control Tower, AI connections, Explore, AI Control Tower, Enable AI experiences] +--- + +# Create an AI connection for Azure AI Foundry \(v3.0.0\) + +Create an AI connection for Azure AI Foundry in AI Control Tower using the  AI Service Graph Connector for Microsoft \(version 3.0.0\). + +## Azure Foundry prerequisites + +Complete the following steps in your Azure environment before creating an Azure Foundry connection. + +Configure OAuth Credentials: + +The connector uses OAuth to authenticate with Azure APIs. To obtain credentials, register an application in Microsoft Entra ID. For full instructions, refer to the [Azure documentation](https://learn.microsoft.com/en-us/rest/api/azure/#register-your-client-application-with-azure-ad). + +The Azure client application requires the following roles: + +- Reader role at the subscription or resource group level to discover resources. +- Azure User role on the Azure AI Foundry resources. + +**Note:** As of March 2026, ServiceNow supports the New Azure AI Foundry alongside the original Azure AI Foundry. The New Foundry treats each agent version as a distinct entity. + +Discovery scope + +Configure the scope of Azure Foundry discovery using the following options: + +Tenant-wide discovery \(default\): Leave the Resource Name and Region fields empty to discover all Al agents across your entire Azure tenant. + +Filter by resource \(optional\): To limit discovery to specific resources, enter resource names as comma-separated values \(examples: resource1, resource2\). + +Filter by region \(optional\): To limit discovery to specific Azure regions, enter region names as comma-separated values \(For examples: eastus, westus2\). + +## Before you begin + +Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin + +Account & Resource Hierarchy + +The connector supports three Azure service variants, each with its own resource hierarchy: + +- ML Services \(AI Hub\) Subscriptions → Resource Groups → ML Workspaces → Agents +- AI Services/Old Foundry \(Cognitive Services\) Subscriptions → Resource Groups → Cognitive Services Accounts → Projects → Agents +- New Foundry Subscriptions → Resource Groups → Accounts → Projects → Agents → Agent Versions + +The key distinction with New Foundry is that each agent version is treated as a distinct entity, which the other two variants don't support. + +Discovered per agent + +For each agent discovered across all three variants, the connector collects: + +- AI Agents \(assistants\)- The primary entity. +- AI Models- Deployed models \(GPT-4o, Llama, Claude, etc.\) via deployment enrichment. +- AI Prompts- System instructions attached to agents. +- AI Tools- With type coverage varying by variant: + - ML & AI Services: `functions`, `connected_agent`, and others. +- Sub-component Relationships- M2M links between agents and their sub agents/tools. +- Usage/Execution Metrics- Aggregated run counts by agent, date, and session. + +## Procedure + +1. Navigate to **Al Control Tower workspace** > **Configurations** > **AI connections**. + +2. Select **AI connector for Microsoft** from the available connectors and then select **Create connection**. + +3. Select Azure Foundry check box. + +4. Review setup instructions page displays. + + **Note:** Verify to follow all the prerequisite steps. + +5. Select **Continue**. + +6. Setup page appears. + +7. Enter the Configure and test ML services connection: + + 1. Enter the **Connection Name**. + + 2. Enter the **Regions**. + + **Note:** The region field is optional. If the field is empty, it will discover for all the region or If you can give comma- separated value of regions \(examples: eastus, westus2\). + + 3. Enter the **OAuth client ID**. + + 4. Enter the **OAuth client secret**. + + 5. Enter the **Tenant ID**. + + 6. Select **Create and test connection**. + + 7. Select **Continue**. + +8. Enter the details on Configure and test AI services connection: + + 1. Enter the **Connection Name**. + + 2. Enter the **Resources**. + + **Note:** To limit discovery to specific resources, enter the resource names as comma-separated values \(examples: resource1, resource2\). If the field is empty, it will discover for all the available resources. + + 3. Enter the **OAuth client ID**. + + 4. Enter the **OAuth client secret**. + + 5. Enter the **.** + +9. Configure Azure import schedule: + + 1. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped out inactive. + + **Note:** Ensure to execute the Discovery-scheduled job first. + + 2. Select Run according to your preference. + + 3. To run frequency by demand, select **Execute Now**. + + **Note:** This is an optional step as the schedule imports run according to the schedule. + + 4. Select **Continue**. + +10. Select the **Confirm connection setup** activity to verify whether the connection was configured. + + +## Result + +Select **View all connections** to review the connection details. The created connection appears in the Installed connections list. + diff --git a/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-copilot-studio-v2-0-1.md b/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-copilot-studio-v2-0-1.md index b40cf662311..efa8c8a85fe 100644 --- a/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-copilot-studio-v2-0-1.md +++ b/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-copilot-studio-v2-0-1.md @@ -1,6 +1,6 @@ --- title: Create an AI connection for Copilot Studio \(v2.0.1\) -description: Create an AI connection for Copilot in AI Control Tower using the  AI Service Graph Connector for Microsoft \(version 2.0.1\). +description: Create an AI connection for Copilot Studio in AI Control Tower using the  AI Service Graph Connector for Microsoft \(version 2.0.1\). locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-copilot-studio-v2-0-1.html release: australia @@ -8,13 +8,44 @@ product: AI Control Tower classification: ai-control-tower topic_type: task last_updated: "2026-07-03" -reading_time_minutes: 1 +reading_time_minutes: 2 breadcrumb: [Microsoft, Service Graph Connectors for AI Control Tower, AI connections, Explore, AI Control Tower, Enable AI experiences] --- # Create an AI connection for Copilot Studio \(v2.0.1\) -Create an AI connection for Copilot in AI Control Tower using the  AI Service Graph Connector for Microsoft \(version 2.0.1\). +Create an AI connection for Copilot Studio in AI Control Tower using the  AI Service Graph Connector for Microsoft \(version 2.0.1\). + +## Copilot Studio prerequisites + +Complete the following steps in your Power Platform environment before creating a Copilot connection. + +Register an Application in Microsoft Entra ID + +Register an application to obtain OAuth credentials for the connector. + +To register the application: + +- Follow the [Microsoft Entra app registration quickstart](https://learn.microsoft.com/en-us/entra/identity-platform/quickstart-register-app) to create application. +- Record the Client ID and Client Secret from the registration. + +Grant application access to your Copilot environment + +Configure the application as a user in your Copilot environment. + +To configure application access: + +1. Open the [Power Platform admin Center](https://admin.powerplatform.microsoft.com/home). +2. Navigate to Environments and select your Copilot environment. +3. Go to Settings > Users + Permissions > Application users. +4. Select New App User and add your application using the Client ID from step 1. +5. Assign the following security roles to the application user: + - Basic User + - System administrator + +If you don't want to create a System administrator role, you can create a Copilot Studio dataverse custom role. For custom role creation, see [Create a Copilot Studio Dataverse custom role](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-a-copilot-studio-dataverse-custom-role.md). + +**Note:** You can obtain the Environment ID from Settings > Session details > Environment ID in your environment. ## Before you begin @@ -22,62 +53,56 @@ Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin ## Procedure -1. Navigate to **Al Control Tower workspace** > **Configurations** > **AI connections** +1. Navigate to **Al Control Tower workspace** > **Configurations** > **AI connections**. -2. Click **Add** +2. Select **AI connector for Microsoft** from the available connectors and then select **Create connection**. -3. Select **AI connector for Microsoft** from the available connectors +3. Select the Microsoft Copilot check box. -4. Click **Create connection**. - -5. Select the Microsoft Copilot check box - -6. Review setup instructions page displays +4. Review setup instructions page displays. **Note:** Verify to follow all the prerequisite steps. -7. Select **Continue**. +5. Select **Continue**. -8. Setup page appears +6. Setup page appears. -9. **Configure and Test Pilot connection** +7. Enter the details on Configure and Test Pilot connection: - 1. Enter the **Connection name** + 1. Enter the **Connection name**. - 2. Enter the **Environment IDs** + 2. Enter the **Environment IDs**. **Note:** You can obtain the Environment ID from Settings > Session details > Environment ID in your environment. - 3. Enter the **OAuth Client ID** + 3. Enter the **OAuth Client ID**. - 4. Enter the **OAuth Client Secret** + 4. Enter the **OAuth Client Secret**. - 5. Enter the **Tenant ID** + 5. Enter the **Tenant ID**. - 6. Select **Create and test connection** + 6. Select **Create and test connection**. - 7. Select **Continue** + 7. Select **Continue**. -10. **Configure Copilot import schedule** +8. Configure Copilot import schedule: - 1. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped base system inactive + 1. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped base system inactive. **Note:** Ensure to execute the Discovery-scheduled job first. - 2. Set to run frequency + 2. Set to run frequency. **Note:** This is an optional step as the schedule imports run according to the schedule. - 3. To run frequency by demand, select **Execute now** to run + 3. To run frequency by demand, select **Execute now** to run. - 4. Select **Continue** + 4. Select **Continue**. - 5. Select **View all connections** to view the newly created connection + 5. Select **View all connections** to view the newly created connection. ## Result -Click **View all connections** to view the newly created connection. - -The AI connection for Copilot Studio is created and configured. +Select **View all connections** to review the connection details. The created connection appears in the Installed connections list. diff --git a/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-moveworks.md b/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-moveworks.md index 70376e5c542..7a285e09e8a 100644 --- a/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-moveworks.md +++ b/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-moveworks.md @@ -24,52 +24,48 @@ Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin 1. Navigate to **Al Control Tower** > **Configurations** > **AI connections**. -2. Click **Add**. +2. Select **AI Connector for Moveworks** from the available connectors. -3. Select **AI Connector for Moveworks** from the available connectors. +3. Select **Create connection**. -4. Click **Create connection**. - -5. Review setup instructions page displays. +4. Review setup instructions page displays. **Note:** Verify to follow all the prerequisite steps. -6. Configure and test connection +5. Enter the details on Configure and test connection: - 1. Enter the **Connection Name** + 1. Enter the **Connection Name**. - 2. Enter the **Connection URL** + 2. Enter the **Connection URL**. - 3. Enter your **API Key**API Key + 3. Enter your **API Key**. - 4. Enter the **Moveworks Org Name** + 4. Enter the **Moveworks Org Name**. The Org name is available in the browser of the Moveworks instance \(Example: my-org-name.moveworks.com\) or navigate to Organizational Details > General information. - 5. Click **Update and test connection** + 5. Select **Update and test connection**. - 6. Click **Continue** + 6. Select **Continue**. -7. Configure import schedule +6. Configure import schedule: - 1. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped inactive + 1. Verify that both the parent-scheduled jobs, Discovery and Execution are active as they’re shipped inactive. **Note:** Ensure to execute the Discovery-scheduled job first. - 2. Select Run according to your preference + 2. Select Run according to your preference. - 3. To run frequency by demand, select **Execute now** + 3. To run frequency by demand, select **Execute now**. **Note:** This is an optional step as the schedule imports run according to the schedule. 4. Select **Continue**. -8. Select the **Confirm connection setup** activity to verify whether the connection was configured. +7. Select the **Confirm connection setup** activity to verify whether the connection was configured. ## Result -Click **View all connections** to view the newly created connection. - -The AI connection for Moveworks is created and configured. +Select **View all connections** to review the connection details. The created connection appears in the Installed connections list. diff --git a/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-openai.md b/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-openai.md index b4888200b63..e7846089ef1 100644 --- a/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-openai.md +++ b/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-openai.md @@ -30,23 +30,23 @@ Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin 4. Click **Create connection**. -5. Review setup instructions page appears +5. Review setup instructions page appears. **Note:** Verify to have the OpenAI prerequisites and perform the OpenAI setup. -6. Click **Continue** +6. Click **Continue**. - **Note:** OpenAI Setup contains Configure OpenAI connection and Configure Import schedules + **Note:** OpenAI Setup contains Configure OpenAI connection and Configure Import schedules. -7. **Configure OpenAI connection** +7. Enter the details on Configure OpenAI connection: **Note:** These required credentials are for OpenAI Standard API key. - 1. Enter the Connection Name + 1. Enter the **Connection Name**. - 2. Enter the Connection URL + 2. Enter the **Connection URL**. - 3. Enter the API key + 3. Enter the **API key**. **Note:** To get API keys, navigate to OpenAI profile > User profile > Organization settings > API keys > +Create new secret key @@ -56,51 +56,51 @@ Role required: sn\_ai\_disc.discovery\_admin and sn\_cmdb\_int\_util.sgc\_admin 5. Click **Continue** -8. **Configure Import schedules** +8. Configure Import schedules: 1. Open the discovery scheduled job. - 2. Select the **Active** check box + 2. Select the **Active** check box. - 3. Select Run according to your preference + 3. Select Run according to your preference. **Note:** This is an optional step as the schedule imports run according to the schedule. 4. To run frequency by demand, select **Execute now**. - 5. Select **Continue** + 5. Select **Continue**. - **Note:** OpenAI Usage Setup contains Configure OpenAI connection and Configure Import schedules + **Note:** OpenAI Usage Setup contains Configure OpenAI connection and Configure Import schedules. -9. **Configure OpenAI Usage connection** +9. Enter the details on Configure OpenAI Usage connection: **Note:** These required credentials are for Admin API key. - 1. Enter the **Connection Name** + 1. Enter the **Connection Name**. - 2. Enter the **Connection URL** + 2. Enter the **Connection URL**. - 3. Enter the **API key** + 3. Enter the **API key**. **Note:** To get API keys, navigate to OpenAI profile > User profile > Organization settings > Admin keys > +Create new Admin key > Name > Create admin key - 4. Select **Update and test connection** + 4. Select **Update and test connection**. - 5. Click **Continue** + 5. Click **Continue**. -10. **Configure Import schedules** +10. Configure Import schedules: 1. Open the Model usage scheduled job. - 2. Select the **Active** check box + 2. Select the **Active** check box. - 3. Select Run frequency according to your preference + 3. Select Run frequency according to your preference. 4. To run frequency on demand, select **Execute now**. **Note:** This is an optional step as the schedule imports run according to the schedule. - 5. Select **Continue** + 5. Select **Continue**. 11. Select the **Confirm connection setup** activity to verify whether the connection was configured. diff --git a/markdown/intelligent-experiences/ai-control-tower/enterprise-ai-discovery.md b/markdown/intelligent-experiences/ai-control-tower/enterprise-ai-discovery.md index 246de48f21a..1ee7bbce9bd 100644 --- a/markdown/intelligent-experiences/ai-control-tower/enterprise-ai-discovery.md +++ b/markdown/intelligent-experiences/ai-control-tower/enterprise-ai-discovery.md @@ -19,29 +19,33 @@ AI connection is a core feature of the AI Control Tower. It provides a unified v ## Key Benefits -- Eliminate Blind Spots: Aggregate fragmented AI assets for holistic visibility and control -- Accelerate Governance: Centralize compliance, security, and operational efficiency -- Drive Innovation: Enable responsible, scalable, and auditable AI ecosystems where governance and innovation coexist +- Eliminate Blind Spots: Aggregate fragmented AI assets for holistic visibility and control. +- Accelerate Governance: Centralize compliance, security, and operational efficiency. +- Drive Innovation: Enable responsible, scalable, and auditable AI ecosystems where governance and innovation coexist. ## Why AI connection -- Fragmented AI ecosystems create governance and compliance risks -- Enterprises need real-time visibility into AI usage including shadow AI to ensure security, compliance, and operational efficiency -- AI discovery empowers organizations to accelerate innovation while reducing risk +- Fragmented AI ecosystems create governance and compliance risks. +- Enterprises need real-time visibility into AI usage including shadow AI to ensure security, compliance, and operational efficiency. +- AI discovery empowers organizations to accelerate innovation while reducing risk. ## Key Capabilities -- Unified Registry: Aggregate AI assets from hyperscalers, AI apps, and agentic AI frameworks such as AWS Bedrock, Azure AI Foundry, Copilot Studio, Google Cloud Platform \(GCP\) Vertex AI, ServiceNow agents, and more +- Unified Registry: Aggregate AI assets from hyperscalers, AI apps, and agentic AI frameworks such as AWS Bedrock, Azure AI Foundry, Copilot Studio, Google Cloud Platform \(GCP\) Vertex AI, ServiceNow agents, and more. - **Note:** We identify Assets and CIs \(configuration item\) using their unique source IDs, such as ARN \(Amazon Resource Names\) for AWS and Product Models are identified by the associated asset + **Note:** We identify Assets and CIs \(configuration item\) using their unique source IDs, such as ARN \(Amazon Resource Names\) for AWS and Product Models are identified by the associated asset. -- Automatic Discovery: Seamlessly discover and incorporate agents, models, prompts, and tools into the AI Control Tower's AI asset inventory -- Comprehensive Meta data: Capture detailed information for each asset, including relationships, versions, and operational status -- Visibility & Control: Eliminates silos by aggregating AI assets from all major platforms, enabling holistic management and oversight, across cloud, on-premises, and hybrid environments. The AI steward has visibility into all the connections and integrations that the admin has set to be able to maintain oversight and get access to active connections. Enabling AI stewards to selectively synchronize assets and environments +- Automatic Discovery: Seamlessly discover and incorporate agents, models, prompts, and tools into the AI Control Tower's AI asset inventory. +- Comprehensive Meta data: Capture detailed information for each asset, including relationships, versions, and operational status. +- Visibility & Control: Eliminates silos by aggregating AI assets from all major platforms, enabling holistic management and oversight, across cloud, on-premises, and hybrid environments. The AI steward has visibility into all the connections and integrations that the admin has set to be able to maintain oversight and get access to active connections. Enabling AI stewards to selectively synchronize assets and environments. -## AI connection challenges & solution +## AI connection Challenges & Solution -Enterprise AI adoption is growing rapidly, yet many organizations face challenges with fragmented visibility across internal developments, vendor offerings, and cloud deployments. The AI connection in AI Control Tower automatically detects AI assets on the ServiceNow AI Platform, AWS Bedrock, Azure Machine Learning Services, Azure Cognitive Services, Copilot Studio, and GCP Vertex AI, then adds them to the ServiceNow's Configuration Management Database for unified governance. +Enterprise AI adoption is growing rapidly, yet many organizations face challenges with fragmented visibility across internal developments, vendor offerings, and cloud deployments. + +The AI connection in AI Control Tower automatically detects AI assets on the ServiceNow AI Platform, AWS Bedrock, Azure Machine Learning Services, and Azure Cognitive Services. + +It also detects assets on Copilot Studio and GCP Vertex AI, then adds them to the ServiceNow Configuration Management Database for unified governance. This capability helps organizations achieve comprehensive visibility of their AI assets while supporting the expansion of initiatives across hybrid cloud environments. @@ -53,5 +57,5 @@ For customers using both ServiceNow and cloud platforms, AI connections are unif AI connection in the AI Control Tower enables enterprises to automatically find, catalog, and manage AI assets across cloud platforms through AI connections. -This setup can be accessed through the [AI connections setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-discovery-setup.md) page in AI Control Tower using Service Graph Connectors to discover AI assets, and usage. +[AI connections setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-discovery-setup.md) can be accessed from Configurations page in AI Control Tower. diff --git a/markdown/intelligent-experiences/ai-control-tower/exploring-ai-control-tower.md b/markdown/intelligent-experiences/ai-control-tower/exploring-ai-control-tower.md index e60888fceef..493f3a1ccfa 100644 --- a/markdown/intelligent-experiences/ai-control-tower/exploring-ai-control-tower.md +++ b/markdown/intelligent-experiences/ai-control-tower/exploring-ai-control-tower.md @@ -45,10 +45,10 @@ To learn more about AI Control Tower and other applications integrating with its - [AI Control Tower dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-governance.md) - [Configure AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/configuring-ai-governance.md) -- +- [AI Risk and Compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/ai-risk-and-compliance.md) - [Explore Now Assist AI asset discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/now-assist-asset-discovery.md) - [AI connections](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/enterprise-ai-discovery.md) -- [AI Gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-gateway-overview.md) +- - [Using AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/using-ai-control-tower.md) - [AI Control Tower reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/aict-references.md) diff --git a/markdown/intelligent-experiences/ai-control-tower/gcp-vertex-ai.md b/markdown/intelligent-experiences/ai-control-tower/gcp-vertex-ai.md index bfdec9c4aa3..811154c00bb 100644 --- a/markdown/intelligent-experiences/ai-control-tower/gcp-vertex-ai.md +++ b/markdown/intelligent-experiences/ai-control-tower/gcp-vertex-ai.md @@ -53,10 +53,10 @@ The connector requires write permissions to the Data Source table to create data To enable data source creation: -1. Select Global from the application picker. -2. Navigate to Application Access. -3. Select the Can create, Can update, and Can delete check boxes. -4. Select Update. +1. Select **Global** from the application picker. +2. Navigate to **Application Access**. +3. Select the **Can create**, **Can update**, and **Can delete** check boxes. +4. Select **Update**. 5. Switch to the connector application scope. Clear cache @@ -65,8 +65,8 @@ Clear the cached data for the Data Source and Tables. To clear the cache: -1. Navigate to System Definition > Background Scripts -2. Paste the following script into the Run Script text box: +1. Navigate to **System Definition** > **Background Scripts**. +2. Enter the following script in the **Run Script** text box: ``` GlideTableManager.invalidateTable('sys_data_source'); @@ -76,9 +76,9 @@ To clear the cache: ``` -3. Select Run Script. +3. Select **Run Script**. - **Note:** The script may take several minutes to complete. + **Note:** The script might take several minutes to complete. After completion, switch to the connector application scope. 4. After completion, switch to the connector application scope. diff --git a/markdown/intelligent-experiences/ai-control-tower/langgraph.md b/markdown/intelligent-experiences/ai-control-tower/langgraph.md index 72487603af1..e63a2079e52 100644 --- a/markdown/intelligent-experiences/ai-control-tower/langgraph.md +++ b/markdown/intelligent-experiences/ai-control-tower/langgraph.md @@ -50,10 +50,10 @@ The connector requires write permissions to the Data Source table to create data To enable data source creation: -1. Select Global from the application picker. -2. Navigate to Application Access. -3. Select the Can create, Can update, and Can delete check boxes. -4. Select Update. +1. Select **Global** from the application picker. +2. Navigate to **Application Access**. +3. Select the **Can create**, **Can update**, and **Can delete** check boxes. +4. Select **Update**. 5. Switch to the connector application scope. Clear cache @@ -62,8 +62,8 @@ Clear the cached data for the Data Source and Tables. To clear the cache: -1. Navigate to System Definition > Background Scripts -2. Paste the following script into the Run Script text box: +1. Navigate to **System Definition** > **Background Scripts**. +2. Enter the following script in the **Run Script** text box: ``` GlideTableManager.invalidateTable('sys_data_source'); @@ -73,9 +73,9 @@ To clear the cache: ``` -3. Select Run Script. +3. Select **Run Script**. - **Note:** The script may take several minutes to complete. + **Note:** The script might take several minutes to complete. After completion, switch to the connector application scope. 4. After completion, switch to the connector application scope. @@ -83,7 +83,7 @@ To clear the cache: Before creating a connection, generate an API key in your LangGraph instance. Refer to the [Create an account and API key with LangGraph](https://docs.langchain.com/langsmith/create-account-api-key) documentation to learning about creating an API Key in LangGraph. -**Note:** To access the latest and most comprehensive guidelines for managing API keys, see [About LangGraph](https://docs.langchain.com/) +**Note:** To access the latest and most comprehensive guidelines for managing API keys, see [About LangGraph](https://docs.langchain.com/). ## Data Mapping diff --git a/markdown/intelligent-experiences/ai-control-tower/mcp-client-integration-of-copilot-studio-via-ai-gateway.md b/markdown/intelligent-experiences/ai-control-tower/mcp-client-integration-of-copilot-studio-via-ai-gateway.md deleted file mode 100644 index e2e2a5b3422..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/mcp-client-integration-of-copilot-studio-via-ai-gateway.md +++ /dev/null @@ -1,55 +0,0 @@ ---- -title: Configure Client registration and AI Gateway Setup -description: Explore MCP Client registration and AI Gateway Setup. -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/mcp-client-integration-of-copilot-studio-via-ai-gateway.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: task -last_updated: "2025-11-24" -reading_time_minutes: 1 -breadcrumb: [Process flow of MCP Servers Via AI Gateway, AI Gateway, Explore, AI Control Tower, Enable AI experiences] ---- - -# Configure Client registration and AI Gateway Setup - -Explore MCP Client registration and AI Gateway Setup. - -## Before you begin - -Role required: sn\_ai\_governance.ai\_steward - -## Procedure - -1. Navigate to **AI assets** > **AI asset inventory** > **MCP servers**. - -2. Select and open an approved MCP server. - -3. Navigate to the **AI Gateway setup** tab. - - If an AI steward wants to enable AI Agent Studio for the approved MCP server, they can create MCP Client integration. - -4. Under **MCP Client integration**, select **New**. - -5. Enter the **Name**. - - **Note:** A redirect URL will be available after an agent is created and configured. The redirect URL is a callback endpoint used during OAuth. - - The redirect URL for the MCP clients is unique to each: - - - AI Agent Studio: https://<instance\_name>.service-now.com/oauth\_redirect.do - - Copilot studio: Unique to the tool or connection that you can create inside your Copilot agent - - Postman: https://oauth.pstmn.io/v1/browser-callback - - Other platforms: Consult the platform's OAuth documentation -6. Select **Save**. - - -## Result - -A connection to an MCP server is set up via the AI Gateway. - -**Note:** The Client ID and Client secret are automatically generated and available in the MCP server record. These credentials are used to authenticate the client when connecting to the AI Gateway. - -To connect with Copilot Studio via AI Gateway, see [Connecting with Microsoft Copilot Studio Via AI Gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown). - diff --git a/markdown/intelligent-experiences/ai-control-tower/microsoft.md b/markdown/intelligent-experiences/ai-control-tower/microsoft.md index 09b1c76ab1c..74e7c3d8716 100644 --- a/markdown/intelligent-experiences/ai-control-tower/microsoft.md +++ b/markdown/intelligent-experiences/ai-control-tower/microsoft.md @@ -8,7 +8,7 @@ product: AI Control Tower classification: ai-control-tower topic_type: concept last_updated: "2026-03-12" -reading_time_minutes: 4 +reading_time_minutes: 2 breadcrumb: [Service Graph Connectors for AI Control Tower, AI connections, Explore, AI Control Tower, Enable AI experiences] --- @@ -20,12 +20,12 @@ The connector creates separate AI connections for each Microsoft platform, catal Key capabilities: -- Discovery of Azure AI Foundry agents across ML Services, AI Services, and New Foundry variants -- Discovery of Microsoft Copilot agents across single or multiple Power Platform environments -- AI asset lineage and dependency tracking through sub-component relationships -- Usage and execution metrics aggregated by agent, date, and session -- Support for tenant-wide discovery or filtered discovery by resource and region \(Azure Foundry\) -- Multi-environment discovery using a single Copilot connection +- Discovery of Azure AI Foundry agents across ML Services, AI Services, and New Foundry variants. +- Discovery of Microsoft Copilot agents across single or multiple Power Platform environments. +- AI asset lineage and dependency tracking through sub-component relationships. +- Usage and execution of metrics aggregated by agent, date, and session. +- Support for tenant-wide discovery or filtered discovery by resource and region \(Azure Foundry\). +- Multi-environment discovery using a single Copilot connection. ## Download apps from the store @@ -68,10 +68,10 @@ The connector requires write permissions to the Data Source table to create data To enable data source creation: -1. Select Global from the application picker. -2. Navigate to Application Access. -3. Select the Can create, Can update, and Can delete check boxes. -4. Select Update. +1. Select **Global** from the application picker. +2. Navigate to **Application Access**. +3. Select the **Can create**, **Can update**, and **Can delete** check boxes. +4. Select **Update**. 5. Switch to the connector application scope. Clear cache @@ -80,8 +80,8 @@ Clear the cached data for the Data Source and Tables. To clear the cache: -1. Navigate to System Definition > Background Scripts -2. Paste the following script into the Run Script text box: +1. Navigate to **System Definition** > **Background Scripts**. +2. Enter the following script in the **Run Script** text box: ``` GlideTableManager.invalidateTable('sys_data_source'); @@ -91,74 +91,14 @@ To clear the cache: ``` -3. Select Run Script. +3. Select **Run Script**. - **Note:** The script may take several minutes to complete. + **Note:** The script might take several minutes to complete. After completion, switch to the connector application scope. 4. After completion, switch to the connector application scope. -## Azure AI Foundry Prerequisites - -Complete the following steps in your Azure environment before creating an Azure Foundry connection. - -Configure OAuth Credentials - -The connector uses OAuth to authenticate with Azure APIs. To obtain credentials, register an application in Microsoft Entra ID. For full instructions, refer to the [Azure documentation](https://learn.microsoft.com/en-us/rest/api/azure/#register-your-client-application-with-azure-ad) - -The Azure client application requires the following roles: - -- Reader role at the subscription or resource group level to discover resources. -- Azure AI Foundry User role on the Azure AI Foundry resources. - -**Note:** Starting from March 2026, ServiceNow supports the New Azure AI Foundry alongside the original Foundry. The New Foundry treats each agent version as a distinct entity and adds support for MCP, OpenAPI, and A2A Preview tool types. - -Discovery scope - -Configure the scope of Azure Foundry discovery using the following options: - -Tenant-wide discovery \(default\): Leave the Resource Name and Region fields empty to discover all Al agents across your entire Azure tenant. - -Filter by resource \(optional\): To limit discovery to specific resources, enter resource names as comma-separated values \(e.g., resource1, resource2\). - -Filter by region \(optional\): To limit discovery to specific Azure regions, enter region names as comma-separated values \(e.g., eastus, westus2\). - -## Microsoft Copilot Studio Prerequisites for Versions 2.0.1 & 2.3 - -Complete the following steps in your Power Platform environment before creating a Copilot connection. - -Register an Application in Microsoft Entra ID - -Register an application to obtain OAuth credentials for the connector. - -To register the application: - -- Follow the [Microsoft Entra app registration quickstart](https://learn.microsoft.com/en-us/entra/identity-platform/quickstart-register-app) to create application. -- Record the Client ID and Client Secret from the registration. - -Grant application access to your Copilot environment - -Configure the application as a user in your Copilot environment. - -To configure application access: - -1. Open the [Power Platform admin Center](https://admin.powerplatform.microsoft.com/home) -2. Navigate to Environments and select your Copilot environment -3. Go to Settings > Users + Permissions > Application users -4. Select New App User and add your application using the Client ID from step 1 -5. Assign the following security roles to the application user - - Basic User - - System administrator - -If you don't want to create a System administrator role, you can create a Copilot Studio dataverse custom role. For creation of the role, see [Create a Copilot Studio Dataverse custom role](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-a-copilot-studio-dataverse-custom-role.md) - -**Note:** You can obtain the Environment ID from Settings > Session details > Environment ID in your environment. - -Multi-Environment Support - -You can discover agents from multiple Copilot environments using a single connection. To configure multi-environment discovery: - -- Enter multiple environment IDs as comma-separated values in the Environment ID field \(eg: env-id-1, env-id-2, env-id-3\) -- The same OAuth credentials \(Client ID and Client Secret\) are used for all environments -- Verify the application user is configured in each environment with the required security roles -- Each environment will be tested and discovered separately during the import process +- Enter multiple environment IDs as comma-separated values in the Environment ID field \(eg: env-id-1, env-id-2, env-id-3\). +- The same OAuth credentials \(Client ID and Client Secret\) are used for all environments. +- Verify the application user is configured in each environment with the required security roles. +- Each environment will be tested and discovered separately during the import process. diff --git a/markdown/intelligent-experiences/ai-control-tower/moveworks.md b/markdown/intelligent-experiences/ai-control-tower/moveworks.md index f38a6ec7a4f..05443f72397 100644 --- a/markdown/intelligent-experiences/ai-control-tower/moveworks.md +++ b/markdown/intelligent-experiences/ai-control-tower/moveworks.md @@ -26,8 +26,8 @@ Visit the  [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.d |Release|Status| |-------|------| -|Australia|Supported| -|Zurich|Supported| +|Australia|Supported \(Patch 4\)| +|Zurich|Supported \(Patch 11\)| ## User Roles @@ -50,10 +50,10 @@ The connector requires write permissions to the Data Source table to create data To enable data source creation: -1. Select Global from the application picker. -2. Navigate to Application Access. -3. Select the Can create, Can update, and Can delete check boxes. -4. Select Update. +1. Select **Global** from the application picker. +2. Navigate to **Application Access**. +3. Select the **Can create**, **Can update**, and **Can delete** check boxes. +4. Select **Update**. 5. Switch to the connector application scope. Clear cache @@ -62,8 +62,8 @@ Clear the cached data for the Data Source and Tables. To clear the cache: -1. Navigate to System Definition > Background Scripts -2. Paste the following script into the Run Script text box: +1. Navigate to **System Definition** > **Background Scripts**. +2. Enter the following script in the **Run Script** text box: ``` GlideTableManager.invalidateTable('sys_data_source'); @@ -73,15 +73,15 @@ To clear the cache: ``` -3. Select Run Script. +3. Select **Run Script**. - **Note:** The script may take several minutes to complete. + **Note:** The script might take several minutes to complete. After completion, switch to the connector application scope. 4. After completion, switch to the connector application scope. ## Moveworks Prerequisites -Movework Setup Instructions: +Moveworks setup Instructions: An API key is required to integrate with Moveworks. Refer to the [Moveworks API reference documentation](https://help.moveworks.com/api-reference/api-credentials#rotation--revocation) for instructions on how to create an API key. diff --git a/markdown/intelligent-experiences/ai-control-tower/multi-instance-management.md b/markdown/intelligent-experiences/ai-control-tower/multi-instance-management.md index d2a4a391724..683dbc44f4e 100644 --- a/markdown/intelligent-experiences/ai-control-tower/multi-instance-management.md +++ b/markdown/intelligent-experiences/ai-control-tower/multi-instance-management.md @@ -52,7 +52,7 @@ If there’s any upgrade to version 6.2.4 in a sub-prod, then it’s advisable t **Note:** All the preferences mentioned earlier for a sub-prod instance are available in read-only mode, when Multi-instance is configured and enabled. -For information about configuring Multi-instance management for AI Control Tower, see [Configure multi-instance management for AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/configure-multi-instance-management-for-aict.md) +For information about configuring Multi-instance management for AI Control Tower, see [Configure Multi-instance management for AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/configure-multi-instance-management-for-aict.md) For information about Data section, see [Data sharing, processing, and security in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/data.md) diff --git a/markdown/intelligent-experiences/ai-control-tower/n8n.md b/markdown/intelligent-experiences/ai-control-tower/n8n.md index 63fd8a888ea..117585b2f98 100644 --- a/markdown/intelligent-experiences/ai-control-tower/n8n.md +++ b/markdown/intelligent-experiences/ai-control-tower/n8n.md @@ -53,10 +53,10 @@ The connector requires write permissions to the Data Source table to create data To enable data source creation: -1. Select Global from the application picker. -2. Navigate to Application Access. -3. Select the Can create, Can update, and Can delete check boxes. -4. Select Update. +1. Select **Global** from the application picker. +2. Navigate to **Application Access**. +3. Select the **Can create**, **Can update**, and **Can delete** check boxes. +4. Select **Update**. 5. Switch to the connector application scope. Clear cache @@ -65,8 +65,8 @@ Clear the cached data for the Data Source and Tables. To clear the cache: -1. Navigate to System Definition > Background Scripts -2. Paste the following script into the Run Script text box: +1. Navigate to **System Definition** > **Background Scripts**. +2. Enter the following script in the **Run Script** text box: ``` GlideTableManager.invalidateTable('sys_data_source'); @@ -76,9 +76,9 @@ To clear the cache: ``` -3. Select Run Script. +3. Select **Run Script**. - **Note:** The script may take several minutes to complete. + **Note:** The script might take several minutes to complete. After completion, switch to the connector application scope. 4. After completion, switch to the connector application scope. @@ -86,5 +86,5 @@ To clear the cache: Before creating a connection, generate an API key in your n8n instance. Refer to the [n8n API Key](https://docs.n8n.io/api/authentication/) documentation to learn about creating a n8n API Key. -**Note:** The role required to generate an API key in n8n is admin +**Note:** The role required to generate an API key in n8n is admin. diff --git a/markdown/intelligent-experiences/ai-control-tower/now-assist-asset-discovery.md b/markdown/intelligent-experiences/ai-control-tower/now-assist-asset-discovery.md index 63f37264be4..4a63d31284c 100644 --- a/markdown/intelligent-experiences/ai-control-tower/now-assist-asset-discovery.md +++ b/markdown/intelligent-experiences/ai-control-tower/now-assist-asset-discovery.md @@ -22,7 +22,6 @@ The AI systems are synchronized from source Now Assist skill config record \(sn\ 1. If active, insert 2. If not active, insert only if it belongs to the custom skill category and is published 2. If the skill exists in AI Control Tower and the source Now Assist skill config record is updated, those changes are applied to the AI system record in AI Control Tower. The state for the AI system is mapped as follows based on source Now Assist skill config record state: - 1. Active: Mark as Deployed **Note:** All the active models are being marked as deployed; however, in environments like GCC \(Government Community Cloud\) and others, this status means they have not yet been used and are still available for deployment. diff --git a/markdown/intelligent-experiences/ai-control-tower/openai.md b/markdown/intelligent-experiences/ai-control-tower/openai.md index 5c58bd2f97f..ea5857e2ae0 100644 --- a/markdown/intelligent-experiences/ai-control-tower/openai.md +++ b/markdown/intelligent-experiences/ai-control-tower/openai.md @@ -26,8 +26,8 @@ This connector is supported on the following ServiceNow releases: |Release|Status| |-------|------| -|Australia|Supported| -|Zurich|Supported| +|Australia|Supported \(Patch 4\)| +|Zurich|Supported \(Patch 11\)| ## User Roles @@ -50,11 +50,11 @@ The connector requires write permissions to the Data Source table to create data To enable data source creation: -1. Select Global from the application picker -2. Navigate to Application Access -3. Select the Can create, Can update, and Can delete check boxes. -4. Select Update -5. Switch to the connector application scope +1. Select **Global** from the application picker. +2. Navigate to **Application Access**. +3. Select the **Can create**, **Can update**, and **Can delete** check boxes. +4. Select **Update**. +5. Switch to the connector application scope. Clear cache @@ -62,8 +62,8 @@ Clear the cached data for the Data Source and Tables. To clear the cache: -1. Navigate to System Definition > Background Scripts -2. Paste the following script into the Run Script text box: +1. Navigate to **System Definition** > **Background Scripts**. +2. Enter the following script in the **Run Script** text box: ``` GlideTableManager.invalidateTable('sys_data_source'); @@ -73,11 +73,11 @@ To clear the cache: ``` -3. Select Run Script. +3. Select **Run Script**. - **Note:** The script may take several minutes to complete. + **Note:** The script might take several minutes to complete. After completion, switch to the connector application scope. -4. After completion, switch to the connector application scope +4. After completion, switch to the connector application scope. ## OpenAI Prerequisites @@ -86,7 +86,7 @@ Before proceeding, ensure you have: - OpenAI Account - Credentials: - OpenAI Standard API key- Required for AI Models information. Unique to each projects created in Open AI. - - OpenAI Admin API key- Required for AI models usage + - OpenAI Admin API key- Required for AI models usage. For OpenAI Setup documentation, see [OpenAI resources](https://developers.openai.com/api/reference/overview#authentication) and use these OpenAI resources to setup credentials. diff --git a/markdown/intelligent-experiences/ai-control-tower/playbook-workflow-of-mcp-server-approval-request.md b/markdown/intelligent-experiences/ai-control-tower/playbook-workflow-of-mcp-server-approval-request.md deleted file mode 100644 index 3f36fdff5e8..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/playbook-workflow-of-mcp-server-approval-request.md +++ /dev/null @@ -1,69 +0,0 @@ ---- -title: MCP Server Approval Workflow -description: When an MCP Server is submitted, it must be reviewed and approved by an AI steward. -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/playbook-workflow-of-mcp-server-approval-request.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: task -last_updated: "2025-11-23" -reading_time_minutes: 1 -breadcrumb: [Process flow of MCP Servers Via AI Gateway, AI Gateway, Explore, AI Control Tower, Enable AI experiences] ---- - -# MCP Server Approval Workflow - -When an MCP Server is submitted, it must be reviewed and approved by an AI steward. - -## Before you begin - -Role required: AI steward \[sn\_ai\_governance.ai\_steward\] - -## Procedure - -1. Navigate to **Al Control Tower** > **AI assets** > **Approvals**. - -2. Select the MCP server from the asset type filter or navigate to Lifecycle and filter by the current state of **New**. - -3. Select the MCP Server record with the status of **New**. - -4. Click **Start Review**. - - **Note:** Within the AI Agent Studio, the MCP Server shows a status of AI Steward review during this phase. Product Owners can select **View approval record** in AI Agent Studio to go directly to the MCP Server record in the AI Control Tower. - - A playbook is triggered to guide the approval process through these phases: Assess, Build and Test, and Deploy. - -5. Assess Phase. - - 1. Complete the assessment tasks. - - Within this phase, the AI steward can create and assign tasks to the appropriate individuals. - - 2. Click **Mark Complete** for the Assess phase. - -6. Build and Test Phase. - - 1. Complete the Build and Test phase activities. - - **Note:** The Build and Test phase involves out-of-application testing and validation activities such as running a test AI agent using the MCP Server as a tool and validating the output received. - - 2. Click **Mark Complete** for the Build and test phase. - -7. Deploy Phase - - 1. Click **Mark as Complete** for the Deploy phase. - - **Note:** The Deploy phase is the final step to deploy and enable the MCP Server for usage. - - 2. Reload the page - - **Note:** - - The AI Gateway setup tab appears only after an MCP server request is approved. The AI steward can pause transactions whenever needed through this tab. For information on the tabs appearing in the MCP server record, see [MCP server record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/view-the-mcp-server-record.md). - - -## What to do next - -[Configure Client registration and AI Gateway Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown)for authentication to enable agents to use the MCP Server through AI Gateway. - diff --git a/markdown/intelligent-experiences/ai-control-tower/process-flow-of-mcp-servers-via-ai-gateway.md b/markdown/intelligent-experiences/ai-control-tower/process-flow-of-mcp-servers-via-ai-gateway.md deleted file mode 100644 index 3bd1523350f..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/process-flow-of-mcp-servers-via-ai-gateway.md +++ /dev/null @@ -1,30 +0,0 @@ ---- -title: Process flow of MCP Servers Via AI Gateway -description: Explore the process flow of configuring and introducing MCP servers via AI Gateway in AI Control Tower. -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/process-flow-of-mcp-servers-via-ai-gateway.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: concept -last_updated: "2025-11-23" -reading_time_minutes: 1 -keywords: [Now Assist, generative AI] -breadcrumb: [AI Gateway, Explore, AI Control Tower, Enable AI experiences] ---- - -# Process flow of MCP Servers Via AI Gateway - -Explore the process flow of configuring and introducing MCP servers via AI Gateway in AI Control Tower. - -The following steps are performed in the following order to complete the process flow of MCP servers. - -Role required: AI steward \[sn\_ai\_governance.ai\_steward\] - -1. Adding an MCP server \(The MCP server can be added in three different ways\) - - [ServiceNow AI Agent studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown) - - [AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown) - - [MCP Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/add-an-mcp-server-from-mcp-catalog.md) -2. [MCP Server Approval Workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown) -3. [Configure Client registration and AI Gateway Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown) - diff --git a/markdown/intelligent-experiences/ai-control-tower/recommendations-aisteward-newexperience.md b/markdown/intelligent-experiences/ai-control-tower/recommendations-aisteward-newexperience.md deleted file mode 100644 index a4401612434..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/recommendations-aisteward-newexperience.md +++ /dev/null @@ -1,41 +0,0 @@ ---- -title: Recommendations for your AI assets -description: Recommendations for AI assets are automatically generated for you to review and act on. -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/recommendations-aisteward-newexperience.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: concept -last_updated: "2026-04-16" -reading_time_minutes: 1 -breadcrumb: [Use, AI Control Tower, Enable AI experiences] ---- - -# Recommendations for your AI assets - -Recommendations for AI assets are automatically generated for you to review and act on. - -## Overview of Recommendations - -Recommendations are automatically generated so AI Stewards can identify and address issues before they escalate, without the need for manual monitoring. - -Recommendations are generated every hour for AI assets, giving AI Stewards a clear and current view of which assets need attention and why. - -Recommendations are triggered and created for the following use cases: - -- Activities with no tasks: When an active lifecycle playbook activity is in an onboarding or offboarding phase but has no tasks linked to it, a recommendation is generated. This alerts you that work must be assigned before progress can continue. -- Activities ready to be marked as complete: When every child task under an activity is complete but the activity itself is still open, a recommendation is generated. This keeps your lifecycle stages from stalling in an open state when the real work is already done. - -## Viewing recommendations - -You can view recommendations in the following locations: - -- AI Control Tower Home page: In the**Top action items** widget. -- Asset record page: In the **Needs attention** section. You can select **See All in Activity Center** to open the Activity Center, where you can view all the recommendations. -- Activity Center: In the **Recommendations** option. - -Select a recommendation to view the details of the asset for which the recommendation was generated. - -To see the full context of a recommendation, select **Open** to take you directly to the Lifecycle tab. You can also select the **Open** drop-down list and then select **View details** to view the details in a side panel. - diff --git a/markdown/intelligent-experiences/ai-control-tower/risk-compliance-tab-aict.md b/markdown/intelligent-experiences/ai-control-tower/risk-compliance-tab-aict.md index 355e5ed89e4..0ed6aae9dd6 100644 --- a/markdown/intelligent-experiences/ai-control-tower/risk-compliance-tab-aict.md +++ b/markdown/intelligent-experiences/ai-control-tower/risk-compliance-tab-aict.md @@ -22,7 +22,7 @@ AI assets refer to the various components and resources that are essential for t 2. AI models: The mathematical and computational models that are trained on data to perform specific tasks. These models can range from simple linear regression models to complex deep learning neural networks. 3. AI datasets: The collections of data used to train, validate, and test AI models. -For more information, see , , and . +For more information, see [AI systems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/ai-system-airc.md), [AI models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/ai-model-airc.md), and [Datasets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/dataset-airc.md). Understanding and managing these AI assets is crucial for ensuring that AI systems are effective, reliable, and compliant with regulatory and ethical standards as defined by your organization. @@ -46,7 +46,7 @@ The Risk and compliance dashboard has the following sections. You can drill down The authority documents are provided solely for informational and guidance purposes to assist with the initial setup of AI Risk and Compliance frameworks. It does not constitute legal advice or assurance of regulatory compliance. You are solely responsible for ensuring that all use of the content complies with applicable laws, regulations, directives, and industry standards in their jurisdictions. - **Note:** You can configure which authority documents and policies you want to display on the home page. For more information, see Set up properties for compliance posture. + **Note:** You can configure which authority documents and policies you want to display on the home page. For more information, see [Set up properties for compliance posture](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/configure-airc-properties.md). ## Risk overview @@ -64,7 +64,7 @@ This section monitors and tracks the risk posture of the AI assets in your organ ## Regulatory landscape overview -You need to install GRC: Regulatory Change Management application to see this section. For more information, see Installing Regulatory Change Management. +You need to install GRC: Regulatory Change Management application to see this section. For more information, see [Installing Regulatory Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/activate-grc-rcm.md). - **Overview** - Alerts @@ -84,5 +84,5 @@ The following image shows the Risk and compliance dashboard. \[Omitted image "riask-and-compliance-dashboard-aict.png"\] Alt text: The dashboard monitors and manages the risk and compliance posture of the AI assets in your organization. -For more information, see AI Risk and Compliance documentation. +For more information, see [AI Risk and Compliance documentation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/ai-risk-and-compliance.md). diff --git a/markdown/intelligent-experiences/ai-control-tower/roles-installed-with-ai-control-tower.md b/markdown/intelligent-experiences/ai-control-tower/roles-installed-with-ai-control-tower.md index 6e7800027da..fca70f48045 100644 --- a/markdown/intelligent-experiences/ai-control-tower/roles-installed-with-ai-control-tower.md +++ b/markdown/intelligent-experiences/ai-control-tower/roles-installed-with-ai-control-tower.md @@ -61,20 +61,9 @@ AI steward\[sn\_ai\_governance.ai\_steward\] For AI Gateway: - - Add an MCP server via AI Agent Studio -- Set up MCP client connections - 		-- sn\_nowassist\_admin.user -- sn\_ai\_governance.workspace\_admin -- sn\_aia.admin -- aig\_admin -- sn\_mcp\_client.admin -- sn\_align\_core.apw\_user- Can create, update, and delete portfolio plans, free-form road maps, and planning items -- it\_demand\_manager- User who manages the inflow, screening and facilitates the prioritization of IT demands -- it\_project\_manager- User of the project management application, and manager of IT projects -- sn\_apw\_advanced.pf\_user- Can create, view, update, and delete the Product Feedback records +
diff --git a/markdown/intelligent-experiences/ai-control-tower/salesforce.md b/markdown/intelligent-experiences/ai-control-tower/salesforce.md index 96cfa09fe32..5bda6712f62 100644 --- a/markdown/intelligent-experiences/ai-control-tower/salesforce.md +++ b/markdown/intelligent-experiences/ai-control-tower/salesforce.md @@ -53,11 +53,11 @@ The connector requires write permissions to the Data Source table to create data To enable data source creation: -1. Select Global from the application picker -2. Navigate to Application Access -3. Select the Can create, Can update, and Can delete check boxes. -4. Select Update -5. Switch to the connector application scope +1. Select **Global** from the application picker. +2. Navigate to **Application Access**. +3. Select the **Can create**, **Can update**, and **Can delete** check boxes. +4. Select **Update**. +5. Switch to the connector application scope. Clear cache @@ -65,8 +65,8 @@ Clear the cached data for the Data Source and Tables. To clear the cache: -1. Navigate to System Definition > Background Scripts -2. Paste the following script into the Run Script text box: +1. Navigate to **System Definition** > **Background Scripts**. +2. Enter the following script in the **Run Script** text box: ``` GlideTableManager.invalidateTable('sys_data_source'); @@ -76,11 +76,11 @@ To clear the cache: ``` -3. Select Run Script. +3. Select **Run Script**. - **Note:** The script may take several minutes to complete. + **Note:** The script might take several minutes to complete. After completion, switch to the connector application scope. -4. After completion, switch to the connector application scope +4. After completion, switch to the connector application scope. ## Data Mapping diff --git a/markdown/intelligent-experiences/ai-control-tower/service-graph-connectors-for-ai-control-tower.md b/markdown/intelligent-experiences/ai-control-tower/service-graph-connectors-for-ai-control-tower.md index 8c315397ee0..ad5545c4397 100644 --- a/markdown/intelligent-experiences/ai-control-tower/service-graph-connectors-for-ai-control-tower.md +++ b/markdown/intelligent-experiences/ai-control-tower/service-graph-connectors-for-ai-control-tower.md @@ -24,10 +24,10 @@ When you access third-party APIs, they return data. This data must be stored in Lets explore some of the major benefits: -- Gain trust in your CMDB data -- Minimize operational risk -- Minimize custom integrations -- Accelerate time to value +- Gain trust in your CMDB data. +- Minimize operational risk. +- Minimize custom integrations. +- Accelerate time to value. -To understand benefits and features of SGC in detail, see [Service Graph Connectors](https://www.servicenow.com/products/service-graph-connectors.html) +To understand benefits and features of SGC in detail, see [Service Graph Connectors](https://www.servicenow.com/products/service-graph-connectors.html). diff --git a/markdown/intelligent-experiences/ai-control-tower/target-tables-for-langgraph.md b/markdown/intelligent-experiences/ai-control-tower/target-tables-for-langgraph.md index fe7c57a3523..cb228a139fe 100644 --- a/markdown/intelligent-experiences/ai-control-tower/target-tables-for-langgraph.md +++ b/markdown/intelligent-experiences/ai-control-tower/target-tables-for-langgraph.md @@ -16,19 +16,11 @@ breadcrumb: [LangGraph, Service Graph Connectors for AI Control Tower, AI connec Target tables for storing AI Service Graph Connector for LangGraph data. -The LangGraph connector uses following main target tables: +The LangGraph connector uses the following main target tables: -## Digital asset tables - -- alm\_ai\_system\_digital\_asset - AI System digital assets -- alm\_ai\_prompt\_digital\_asset - AI Prompt digital assets -- alm\_ai\_model\_digital\_asset - AI Model digital assets - -## Usage table - -sn\_ai\_disc\_ai\_usage - AI Usage/Execution data. - -## CMDB table - -cmdb\_ci\_function\_ai – AI Function \(Agent\) CI table. +|Digital asset table|Usage table|CMDB table| +|-------------------|-----------|----------| +|alm\_ai\_system\_digital\_asset - AI System digital assets|sn\_ai\_disc\_ai\_usage - AI Usage/Execution data|cmdb\_ci\_function\_ai – AI Function \(Agent\) CI table| +|alm\_ai\_prompt\_digital\_asset - AI Prompt digital assets| | | +|alm\_ai\_model\_digital\_asset - AI Model digital assets| | | diff --git a/markdown/intelligent-experiences/ai-control-tower/target-tables.md b/markdown/intelligent-experiences/ai-control-tower/target-tables.md index 8aade66d53e..a45d6a1a450 100644 --- a/markdown/intelligent-experiences/ai-control-tower/target-tables.md +++ b/markdown/intelligent-experiences/ai-control-tower/target-tables.md @@ -26,7 +26,7 @@ Both Azure Foundry and Copilot data sources use the following main target tables ## Entity Tables - sn\_ent\_ai\_tool- AI Tools -- sn\_ent\_ai\_system\_subcomponent\_m2m- AI System Subcomponent many-to-many relationships +- sn\_ent\_ai\_system\_subcomponent\_m2m- AI System Subcomponent many-to-many relationships. ## Usage Table @@ -36,6 +36,6 @@ sn\_ai\_disc\_ai\_usage- AI Usage/Execution data. - Staging tables are import set tables where data is initially loaded from external sources. - Target tables are the destination where transformed data is stored. -- Data flows from Data Source → Staging Table → Transform Map → Target Table +- Data flows from Data Source → Staging Table → Transform Map → Target Table. - For the tools attached to AI Agents which are discovered, the tool names are suffixed to ensure uniqueness. This is the format for tool name- tool-name:tenantid:resource-name:project-name. diff --git a/markdown/intelligent-experiences/ai-control-tower/understanding-interdependencies.md b/markdown/intelligent-experiences/ai-control-tower/understanding-interdependencies.md index 73145d9ce85..06d5e90959d 100644 --- a/markdown/intelligent-experiences/ai-control-tower/understanding-interdependencies.md +++ b/markdown/intelligent-experiences/ai-control-tower/understanding-interdependencies.md @@ -28,7 +28,7 @@ Comprehensive responsible AI governance requires attention to all these componen For a visual example of how these elements interact, see [Example of an AI system](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/example-of-an-ai-system.md) -For information on Model asset classes, see Model asset classes +For information on Model asset classes, see [Model asset classes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/enterprise-model-asset-classes-app.md#d396350e744) -For information on AI assets API, see AI Assets API +For information on AI assets API, see [AI Assets API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/ai-assets-api.md) diff --git a/markdown/intelligent-experiences/ai-control-tower/view-ai-asset-details.md b/markdown/intelligent-experiences/ai-control-tower/view-ai-asset-details.md index 8d79560c1e9..cf10cb9742d 100644 --- a/markdown/intelligent-experiences/ai-control-tower/view-ai-asset-details.md +++ b/markdown/intelligent-experiences/ai-control-tower/view-ai-asset-details.md @@ -33,15 +33,15 @@ Role required: AI steward \[sn\_ai\_governance.ai\_steward\] 4. On the page, review the AI asset details. -
+
Field - + Description -
+
**Asset tag** @@ -49,7 +49,7 @@ Description The asset tag contains the unique ID assigned to every asset. Each asset tag consists of a type prefix followed by a 20-digit number. -
+
**Name** @@ -57,7 +57,7 @@ The asset tag contains the unique ID assigned to every asset. Each asset tag con The name of the AI asset. Identifies the asset in lists, searches, and records. -
+
**Description** @@ -65,7 +65,7 @@ The name of the AI asset. Identifies the asset in lists, searches, and records. A brief summary of what the AI asset does. Explains the asset's purpose without opening the full record. -
+
**Managed status** @@ -73,7 +73,7 @@ A brief summary of what the AI asset does. Explains the asset's purpose without Indicates whether the asset is actively governed. Values typically include Managed and Unmanaged. -
+
**Version** @@ -81,7 +81,7 @@ Indicates whether the asset is actively governed. Values typically include Manag The Version number of the asset. -
+
**Asset type** @@ -97,7 +97,7 @@ Categorizes the AI asset by its type.- generative AI - MCP servers -
+
**Provider** @@ -105,7 +105,7 @@ Categorizes the AI asset by its type.- generative AI The vendor or team that built or supplies the AI asset. -
+
**Vendor** @@ -113,7 +113,7 @@ The vendor or team that built or supplies the AI asset. Who has sold the Asset -
+
**Department** @@ -121,7 +121,7 @@ Who has sold the Asset Department where the asset is allocated -
+
**Managed by** @@ -129,7 +129,7 @@ Department where the asset is allocated Managed by the user who owns the asset -
+
**License details** @@ -137,7 +137,7 @@ Managed by the user who owns the asset License details of the asset -
+
**Supported locations** @@ -145,7 +145,7 @@ License details of the asset The geographic regions or environments where the asset is approved to operate, relevant for data residency and compliance purposes. -
+
**Source system** @@ -153,7 +153,7 @@ The geographic regions or environments where the asset is approved to operate, r The system from which the asset record originated, such as an import script or an external discovery tool. -
+
**State** @@ -166,7 +166,7 @@ The operational state of the asset.- Deployed - N/A -
+
**Lifecycle phase** @@ -179,7 +179,7 @@ The current phase of the asset- New - Offboarding -
+
**Lifecycle status** @@ -196,7 +196,7 @@ The current status within the lifecycle phase of the asset.- In Review - Canceled -
+
**Risk classification** @@ -204,7 +204,7 @@ The current status within the lifecycle phase of the asset.- In Review Risk classification of the asset -
+
**Created** @@ -212,7 +212,7 @@ Risk classification of the asset Creation date -
+
**Updated** @@ -220,7 +220,7 @@ Creation date Updated date -
+
**Documentation** @@ -228,7 +228,7 @@ Updated date A free-text or rich-text field for attaching additional reference material, links, or notes about the asset. -
+
**Aggregated risk score** diff --git a/markdown/intelligent-experiences/ai-control-tower/view-the-mcp-server-record.md b/markdown/intelligent-experiences/ai-control-tower/view-the-mcp-server-record.md deleted file mode 100644 index d935079d15c..00000000000 --- a/markdown/intelligent-experiences/ai-control-tower/view-the-mcp-server-record.md +++ /dev/null @@ -1,75 +0,0 @@ ---- -title: MCP server record -description: Explore the MCP server record and its associated tabs. -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/view-the-mcp-server-record.html -release: australia -product: AI Control Tower -classification: ai-control-tower -topic_type: concept -last_updated: "2025-11-23" -reading_time_minutes: 3 -breadcrumb: [AI Gateway, Explore, AI Control Tower, Enable AI experiences] ---- - -# MCP server record - -Explore the MCP server record and its associated tabs. - -The MCP server record has the following tabs: - -1. Details: Displays all the asset details along with the MCP server URL at the bottom of the page. -2. Approvals: Displays all the approval requests for the MCP server. - - **Note:** - - When MCP servers are synced to the AI Gateway with the AI Control Tower Core \(with Now Assist\), an option appears in AI Control Tower to start the approval process. However, with the AI Control Tower Pro license version, the button doesn’t appear after the synchronization job runs, and the Lifecycle status is shown as None. - - This behavior is known. As a workaround, verify that the lifecycle phase is set to **New** and the lifecycle status is set to **AI steward review** for the relevant sn\_ai\_governance\_asset\_governance\_details record. - - Manually run a script to verify. - - ``` - var assetGovernanceRecord = new GlideRecord('sn_ai_governance_asset_governance_details'); - - if (assetGovernanceRecord.get('')) { - - assetGovernanceRecord.setValue('status', 5); - - assetGovernanceRecord.setDisplayValue('lifecycle_phase','New'); - - assetGovernanceRecord.update(); - - } - ``` - - For more information on the workflow of an MCP server approval request, see [MCP Server Approval Workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown). - -3. KPIs & Metrics: Displays the MCP tools observability metrics for each server, which is approved and running. In the **KPIs & Metrics** tab, the AI steward can view different tools, which have been invoked across gateway usage from different hosts. The tab shows the total number of requests sent, the success rate, and any latency observed. - - **Note:** The [AI Gateway tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-gateway-tab.md) tab on the AI Control Tower landing page also displays server usage. It shows the total number of requests or transactions and the corresponding success rate. - -4. AI Gateway setup: The **AI Gateway setup** tab appears only after an MCP server request is approved. From the **AI Gateway setup** tab, you can pause the AI Gateway transaction of the MCP server and add an MCP Client integration. The **AI Gateway setup** tab is accessible for all AI Control Tower workspace users. - - The **AI Gateway setup** tab has these sections: - - - AI Gateway MCP server details: Displays the following URLs: - - - AI Gateway MCP server URL: The Gateway endpoint that clients connect to. - - Authorization endpoint URL: OAuth authorization endpoint. - - Token endpoint URL: OAuth token exchange endpoint. - **Note:** All these URLs are generated automatically and can’t be modified. - - If an MCP server is identified as malicious for a certain period, the AI stewards can pause all transactions directed to that server through the AI Gateway. Once the risk is resolved, transactions can be resumed. Similarly, at the AI Gateway level, it’s possible to pause all transactions across all servers from the [AI Gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-gateway.md) page in the Configurations section of AI Control Tower. - - - MCP Client Integration: Displays Registered clients for the server. Each agent builder requires its own client registration and MCP client Integration generates a client ID and client secret. If you want to enable AI Agent Studio for a linear MCP server, you can create an MCP client integration by selecting **Add**. - - **Note:** For more information Gateway setup and MCP Client Integration, see [Configure Client registration and AI Gateway Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown). - - - Global MCP Clients: Global MCP clients are set up separately from server records. You can configure them on the Configurations page of AI Control Tower in the [AI Gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-gateway.md) section. Once they're created, they're automatically available across all MCP servers, so there's no need to set up individual client integrations for each server. -5. Related Variants: The **Related Variants** tab provides a one-to-one mapping of all the MCP server entries from AI Agent Studio, so that each entry is visible and trackable in AI Control Tower. In the **Related Variants** tab, you can have multiple MCP servers of the same variant. - -\[Omitted image "mcp-server-record.png"\] Alt text: Linear MCP tab showing onboarding requests. - -**Note:** The AI steward can activate sensitive data protection for any transaction across servers by selecting **Activate PII check**. By activating, the AI gateway blocks those transactions, which involve sharing sensitive information to the MCP server. - diff --git a/markdown/intelligent-experiences/ai-native-sku-overview.md b/markdown/intelligent-experiences/ai-native-sku-overview.md index e13ceaf6ad9..b6150e3e3a6 100644 --- a/markdown/intelligent-experiences/ai-native-sku-overview.md +++ b/markdown/intelligent-experiences/ai-native-sku-overview.md @@ -46,7 +46,7 @@ Every offering has a set of platform-level AI capabilities powering the skills, - **[Now Assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/exploring-now-assist-platform.md)** - Now Assist is the generative AI experience embedded throughout the ServiceNow AI Platform, delivering skills such as incident summarization, sentiment analysis, reply generation, and case resolution assistance. Now Assist skills are available at every tier, across ITSM, CSM, HRSD, and industry solutions. For a full overview of the Now Assist panel and administration tools, see [Now Assist panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md). + Now Assist is the generative AI experience embedded throughout the ServiceNow AI Platform, delivering skills such as incident summarization, sentiment analysis, reply generation, and case resolution assistance. Now Assist skills are available at every tier, across [ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-for-itsm-rn.md), CSM, HRSD, and industry solutions. For a full overview of the Now Assist panel and administration tools, see [Now Assist panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md). - **[Now Assist AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/exploring-ai-agents.md)** @@ -90,8 +90,8 @@ To begin implementing the capabilities offered at each tier on your instance, se - [AI Control Tower Home](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-control-tower-home-page.md) - [Exploring AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/exploring-ai-control-tower.md) - [AI Control Tower dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-governance.md) -- AI Control Tower release notes +- [AI Control Tower release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/ai-control-tower-rn.md) - Workflow Data Fabric - RaptorDB -- Now Assist for ITSM release notes +- [Now Assist for ITSM release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/now-assist-for-itsm-rn.md) diff --git a/markdown/intelligent-experiences/aia-security-implementation.md b/markdown/intelligent-experiences/aia-security-implementation.md index e8b276980d2..2923c62e43b 100644 --- a/markdown/intelligent-experiences/aia-security-implementation.md +++ b/markdown/intelligent-experiences/aia-security-implementation.md @@ -43,7 +43,7 @@ There are two possible user configurations to select from: - **AI user**: A dedicated user identity that the AI agent or an agentic workflow runs as during execution, which has assigned roles that remain consistent regardless of who or how the execution is invoked. For example, an AI agent or an agentic workflow may need to be run with elevated privileges that the dynamic user might not have. If configured as a dynamic user, the execution would fail. However, if the AI agent or agentic workflow is configured to run as an AI user that has the elevated roles assigned to it, the execution will succeed even when invoked by a user with lower privileges. -If you don't have a suitable AI user but want to use the **AI user** identity, you must create a record on the User \[sys\_user\] table. See Create a user and select **AI user** as the identity type. +If you don't have a suitable AI user but want to use the **AI user** identity, you must create a record on the User \[sys\_user\] table. See [Create a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAUser.md) and select **AI user** as the identity type. **Note:** diff --git a/markdown/intelligent-experiences/answer-queries-with-now-assist-context-menu.md b/markdown/intelligent-experiences/answer-queries-with-now-assist-context-menu.md index 7d8600a367f..c1d8400e100 100644 --- a/markdown/intelligent-experiences/answer-queries-with-now-assist-context-menu.md +++ b/markdown/intelligent-experiences/answer-queries-with-now-assist-context-menu.md @@ -38,5 +38,5 @@ You can also see the option to **Summarize**, **shorten**, **elaborate**, or **c **Related topics** -[bundle-itbm.generate-summarize-and-refine-content-of-docs-with-now-assist-spm] +[Generate and improve Docs content with Now Assist for Strategic Portfolio Management \(SPM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-summarize-and-refine-content-of-docs-with-now-assist-spm.md) diff --git a/markdown/intelligent-experiences/clone-ai-agent.md b/markdown/intelligent-experiences/clone-ai-agent.md index 08b789b15f4..e464897e1f6 100644 --- a/markdown/intelligent-experiences/clone-ai-agent.md +++ b/markdown/intelligent-experiences/clone-ai-agent.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/clone-ai-agent.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Create an AI agent, Now Assist AI agents, Enable AI experiences] --- diff --git a/markdown/intelligent-experiences/clone-aia-usecase.md b/markdown/intelligent-experiences/clone-aia-usecase.md index be4969ba7ca..cb17d81f7b9 100644 --- a/markdown/intelligent-experiences/clone-aia-usecase.md +++ b/markdown/intelligent-experiences/clone-aia-usecase.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/clone-aia-usecase.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Create an agentic workflow, Now Assist AI agents, Enable AI experiences] --- diff --git a/markdown/intelligent-experiences/configure-case-or-incident-summarization-in-the-now-assist-admin-console.md b/markdown/intelligent-experiences/configure-case-or-incident-summarization-in-the-now-assist-admin-console.md index 6a1f7b94d65..76ec03061d6 100644 --- a/markdown/intelligent-experiences/configure-case-or-incident-summarization-in-the-now-assist-admin-console.md +++ b/markdown/intelligent-experiences/configure-case-or-incident-summarization-in-the-now-assist-admin-console.md @@ -81,7 +81,7 @@ By default, many settings for Now Assist record summarization are optimized for 8. Generate a summary for the chosen record by selecting **Run Test**. - **Important:** Each time that you test your prompt output, the operation counts as an assist that is tracked by your Now Assist subscription. To track your Now Assist usage, Monitoring Now Assist usage in Subscription Management. + **Important:** Each time that you test your prompt output, the operation counts as an assist that is tracked by your Now Assist subscription. To track your Now Assist usage, [Monitoring Now Assist usage in Subscription Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/monitoring-now-assist-usage.md). Running multiple tests with different records can help ensure that you're satisfied with the results. @@ -118,7 +118,7 @@ Your customized version of case or incident summarization is active on the insta ## What to do next -Analyze your skill performance on the Now Assist Admin console to help determine the success of the new version of the skill. Learn more about tracking Now Assist usage at . +Analyze your skill performance on the Now Assist Admin console to help determine the success of the new version of the skill. Learn more about tracking Now Assist usage at [Monitoring Now Assist usage in Subscription Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/monitoring-now-assist-usage.md). **Parent Topic:**[Make a copy of a Now Assist skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/make-a-copy-of-a-now-assist-skill.md) diff --git a/markdown/intelligent-experiences/configure-chat-summarization-in-the-now-assist-admin-console.md b/markdown/intelligent-experiences/configure-chat-summarization-in-the-now-assist-admin-console.md index 47d757f0819..f8dc898fc80 100644 --- a/markdown/intelligent-experiences/configure-chat-summarization-in-the-now-assist-admin-console.md +++ b/markdown/intelligent-experiences/configure-chat-summarization-in-the-now-assist-admin-console.md @@ -94,7 +94,7 @@ Chat recommendation or reply recommendation for the workflow is active on the in ## What to do next -Analyze your skill performance and usage on the Now Assist Admin console to help determine the success of the skill. Learn more about tracking your Now Assist usage at . +Analyze your skill performance and usage on the Now Assist Admin console to help determine the success of the skill. Learn more about tracking your Now Assist usage at [Monitoring Now Assist usage in Subscription Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/monitoring-now-assist-usage.md). **Parent Topic:**[Activate a Now Assist skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configure-a-now-assist-skill.md) diff --git a/markdown/intelligent-experiences/configure-email-recommendation.md b/markdown/intelligent-experiences/configure-email-recommendation.md index 6ee6cf12347..fc466e588d5 100644 --- a/markdown/intelligent-experiences/configure-email-recommendation.md +++ b/markdown/intelligent-experiences/configure-email-recommendation.md @@ -41,7 +41,7 @@ The email recommendation skill is available in multiple workflows. The exact ste 5. In the **Write with Now Assist** step, choose whether you want the Now Assist context menu to be active and then select the actions you want to be available. - After each step, select **Save and continue**. For more information about these choices, see Skill inputs and triggers for Now Assist for HRSD. + After each step, select **Save and continue**. For more information about these choices, see [Skill inputs and triggers for Now Assist for HRSD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hrsd-skill-inputs.md). \[Omitted image "na-email-rec-wwna.png"\] Alt text: Write With Now Assist step in guided setup for email recommendation diff --git a/markdown/intelligent-experiences/configure-privacy-policies.md b/markdown/intelligent-experiences/configure-privacy-policies.md index b9ff3186630..6a009dac66d 100644 --- a/markdown/intelligent-experiences/configure-privacy-policies.md +++ b/markdown/intelligent-experiences/configure-privacy-policies.md @@ -38,7 +38,7 @@ The Now Assist **Privacy Policies** enables you to review and configure how pers 4. Select **Edit in Data Privacy**. - See for more information on configuring Now Assist policies. + See [Configuring Data Privacy for Now Assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/configure-now-assist-data-privacy.md) for more information on configuring Now Assist policies. **Parent Topic:**[Data sharing and processes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-data-sharing-and-processes.md) diff --git a/markdown/intelligent-experiences/configuring-ai-agents.md b/markdown/intelligent-experiences/configuring-ai-agents.md index 5c393d874ba..6e8db377049 100644 --- a/markdown/intelligent-experiences/configuring-ai-agents.md +++ b/markdown/intelligent-experiences/configuring-ai-agents.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/configuring-ai-agents.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Now Assist AI agents, Enable AI experiences] --- @@ -69,9 +69,9 @@ Define the procedure to build functional tools for your agentic workflow with th ## Invoke Conversations with AI Agent Background Channel -The AI Agent Background Channel helps you to invoke AI Agent or agentic workflow execution from the Workspace. Use the AI Agent Background Channel associated with the AI Agent Background Provider to invoke conversations. The AI Agent Background Provider is based on the Custom Adapter Framework from Virtual Agent. For more information, see . +The AI Agent Background Channel helps you to invoke AI Agent or agentic workflow execution from the Workspace. Use the AI Agent Background Channel associated with the AI Agent Background Provider to invoke conversations. The AI Agent Background Provider is based on the Custom Adapter Framework from Virtual Agent. For more information, see [Configure a provider for your custom chat integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/create-provider-va-cccif.md). -Create a channel identifier in the Provider Channel Identities table \[sys\_cs\_provider\_application\] to add any additional conversational capabilities to your own provider application and get a new inbound ID that allows for customization. For more information, see . +Create a channel identifier in the Provider Channel Identities table \[sys\_cs\_provider\_application\] to add any additional conversational capabilities to your own provider application and get a new inbound ID that allows for customization. For more information, see [Create a channel identifier for your custom chat integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/create-channel-id-va-cccif.md). To start a conversation, trigger the flow using the sn\_aia.AiAgentRunttimeUtil\(\).startAiAgentConversation\(request\) API in the Script Include \(sys\_script\_include\) of the AIAgentBackgroundProvider and select **Run Script**. When the Script execution status indicates Success, the conversation begins in the order of utterances defined in the Script. diff --git a/markdown/intelligent-experiences/create-a-tool-from-rest-api.md b/markdown/intelligent-experiences/create-a-tool-from-rest-api.md index edc62ecd1df..d329ad3b698 100644 --- a/markdown/intelligent-experiences/create-a-tool-from-rest-api.md +++ b/markdown/intelligent-experiences/create-a-tool-from-rest-api.md @@ -18,7 +18,7 @@ Create a tool from REST APIs to expose it to Model Context Protocol \(MCP\) clie Role required: sn\_mcp\_server.tools\_admin, sn\_mcp\_server.admin, or admin -See to learn more about creating REST APIs. +See [Create a scripted REST API resource](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/t_CreateAScriptedRESTAPIResource.md) to learn more about creating REST APIs. ## Procedure diff --git a/markdown/intelligent-experiences/create-a-voice-enabled-ai-agent.md b/markdown/intelligent-experiences/create-a-voice-enabled-ai-agent.md index 28bd9574bdf..a318873d3ac 100644 --- a/markdown/intelligent-experiences/create-a-voice-enabled-ai-agent.md +++ b/markdown/intelligent-experiences/create-a-voice-enabled-ai-agent.md @@ -225,7 +225,7 @@ Necessary steps to be followed by the AI agent while carrying out its role. 2. In the **Voice assistants** field, select **Now Assist Voice Deployment** or a custom provider. - Voice assistants are created in Assistant Designer. See for more information. + Voice assistants are created in Assistant Designer. See [Create a voice assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-voice-assistants.md) for more information. 3. Activate the AI agent by toggling the **Status**. diff --git a/markdown/intelligent-experiences/create-action-tool.md b/markdown/intelligent-experiences/create-action-tool.md index c54090f9466..0ed24079106 100644 --- a/markdown/intelligent-experiences/create-action-tool.md +++ b/markdown/intelligent-experiences/create-action-tool.md @@ -21,7 +21,7 @@ Role required: sn\_mcp\_server.tools\_admin, sn\_mcp\_server.admin, or admin Perform these steps before creating a tool: -1. Create an action in Flow Designer using supported input and output data types. See to learn more. +1. Create an action in Flow Designer using supported input and output data types. See [Create an action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/create-action.md) to learn more. 2. Establish the requisite AI Access Control List \(ACL\) to facilitate external invocation of the component. See [Create AI ACL](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/create-ai-acl.md) to learn more. 3. Confirm the compatibility status in the staging table. See [Check compatibility of Subflow or Action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/check-compatibility-of-subflow.md) to learn more. 4. Register the component as a tool within the MCP Server. diff --git a/markdown/intelligent-experiences/create-an-ai-voice-service.md b/markdown/intelligent-experiences/create-an-ai-voice-service.md index 77617c9be9b..9e5afc2de53 100644 --- a/markdown/intelligent-experiences/create-an-ai-voice-service.md +++ b/markdown/intelligent-experiences/create-an-ai-voice-service.md @@ -18,7 +18,7 @@ Create an AI voice assistant to enable natural, conversational voice interaction Role required: virtual\_agent\_admin or admin -Set up your preferred user identification and authentication methods to allow access to AI voice agents. See for more information. +Set up your preferred user identification and authentication methods to allow access to AI voice agents. See [Authentication factors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/authentication-factors.md) for more information. ## About this task @@ -114,7 +114,7 @@ Add tags to track analytics for the voice assistant. For example, HR.Adding or r - Norwegian - Australian English - Irish English - See for more information. + See [Multilingual support for voice assistants](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/multi-lingual-support-for-voice-assistants.md) for more information. 2. Add a personalized welcome message to greet the callers calling into the voice assistant. @@ -162,7 +162,7 @@ Add tags to track analytics for the voice assistant. For example, HR.Adding or r \[Omitted image "ai-voice-assistant-authentication.png"\] Alt text: Caller verification step with Identification methods, Authentication methods with First and Second factor options, and Advanced options section. - Identification and authentication factors must be configured at the platform level, where you define which tables and columns the system should use for both identification and authentication. After the factors are defined, they appear here as selectable options for your voice agent configuration. For more information, see . + Identification and authentication factors must be configured at the platform level, where you define which tables and columns the system should use for both identification and authentication. After the factors are defined, they appear here as selectable options for your voice agent configuration. For more information, see [Authentication factors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/authentication-factors.md). 1. Select the method used to identify the caller when the call begins. @@ -190,17 +190,17 @@ Add tags to track analytics for the voice assistant. For example, HR.Adding or r - Email one-time password \(OTP\) Select from the following **Second factor** authentication methods. - Numeric authentication factors such as SMS verification code, Authenticator app time-based One Time Password \(TOTP\), and Soft PIN support voice input. Callers can respond verbally instead of using the keypad. Voice input for each factor can be configured at platform level and scoped per voice service. See for more information. + Numeric authentication factors such as SMS verification code, Authenticator app time-based One Time Password \(TOTP\), and Soft PIN support voice input. Callers can respond verbally instead of using the keypad. Voice input for each factor can be configured at platform level and scoped per voice service. See [Authentication factors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/authentication-factors.md) for more information. **Note:** The option selected as the First factor is not available in the Second factor dropdown. KBA authentication, for example, employee security questions, requires questions to be configured at platform level with the **Channel** field set to **Voice** and the **Type** field set to **Identification**, **Authentication**, or both. Questions configured this way automatically appear in Assistant Designer for selection. Explicit service mapping is not required. Base system questions are available out of the box for the voice channel at both the identification and authentication levels and are ready to use without additional configuration. - For secure and consistent verification, KBA authentication factor must use numeric data only, for example, date of birth, Social Security Number, or employee Id. Additionally, the source table used must reference the `sys_user` table so that caller identity can be validated reliably across the platform. See for more information. + For secure and consistent verification, KBA authentication factor must use numeric data only, for example, date of birth, Social Security Number, or employee Id. Additionally, the source table used must reference the `sys_user` table so that caller identity can be validated reliably across the platform. See [Knowledge-based authentication \(Security Questions\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/knowledge-based-authentication.md) for more information. KBA now also supports external authentication. The caller's system ID and their spoken response are passed to a verification script, which checks the answer against an external system and returns a true or false result. Optionally, context from earlier responses in the same session can be passed to the script. Configure external authentication scripts at platform level. - Email OTP authentication requires platform-level configuration before it can be selected here. Configure the email field and source table in the Email OTP configuration screen. By default, the email address is sourced from the sys\_user table. The source table must reference the sys\_user table, and the selected column must be an email field. Email OTP configuration can be scoped to a specific voice service. See for more information. + Email OTP authentication requires platform-level configuration before it can be selected here. Configure the email field and source table in the Email OTP configuration screen. By default, the email address is sourced from the sys\_user table. The source table must reference the sys\_user table, and the selected column must be an email field. Email OTP configuration can be scoped to a specific voice service. See [Email One-time passwords \(OTP\) authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/email-otp-authentication.md) for more information. 4. Enable the **Authenticate at the start of the call** option to prompt callers for authentication or identification details before the voice assistant responds to any request. diff --git a/markdown/intelligent-experiences/create-oauth-inbound-integration-mcp-client.md b/markdown/intelligent-experiences/create-oauth-inbound-integration-mcp-client.md index aea7c98932d..f4b0fb83397 100644 --- a/markdown/intelligent-experiences/create-oauth-inbound-integration-mcp-client.md +++ b/markdown/intelligent-experiences/create-oauth-inbound-integration-mcp-client.md @@ -40,7 +40,7 @@ For each client that you want to access servers on an instance, create an OAuth 6. On the form, fill in the required fields. - For more information about this form, see . + For more information about this form, see [Configure an OAuth authorization code grant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/configure-an-oauth-authorization-code-grant.md).
diff --git a/markdown/intelligent-experiences/create-subflow-tool.md b/markdown/intelligent-experiences/create-subflow-tool.md index b5aef42c0a4..5038dc35893 100644 --- a/markdown/intelligent-experiences/create-subflow-tool.md +++ b/markdown/intelligent-experiences/create-subflow-tool.md @@ -6,7 +6,7 @@ canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/create- release: australia topic_type: task last_updated: "2026-05-29" -reading_time_minutes: 1 +reading_time_minutes: 2 keywords: [Create subflow tool type for MCP server] breadcrumb: [Create a tool, Configure, MCP Server Console, Enable AI experiences] --- @@ -21,7 +21,7 @@ Role required: sn\_mcp\_server.tools\_admin, sn\_mcp\_server.admin, or admin Perform these steps before creating a tool: -1. Create a subflow in Flow Designer using supported input and output data types. See to learn more. +1. Create a subflow in Flow Designer using supported input and output data types. See [Create a subflow in Workflow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-subflow.md) to learn more. 2. Establish the requisite AI Access Control List \(ACL\) to facilitate external invocation of the component. See [Create AI ACL](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/create-ai-acl.md) to learn more. 3. Confirm the compatibility status in the staging table. See [Check compatibility of Subflow or Action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/check-compatibility-of-subflow.md) to learn more. 4. Register the component as a tool within the MCP Server. diff --git a/markdown/intelligent-experiences/create-web-actions.md b/markdown/intelligent-experiences/create-web-actions.md index 7c6849e04f6..20c2c79df59 100644 --- a/markdown/intelligent-experiences/create-web-actions.md +++ b/markdown/intelligent-experiences/create-web-actions.md @@ -56,15 +56,15 @@ An AI agent named **Web Automation Agent** and agentic workflow named **Web Auto 9. On the form, fill in the fields. -
+
Field - + Description -
+
**Name** @@ -72,7 +72,7 @@ Description Provide a unique intuitive name. -
+
**Tool Description** @@ -80,7 +80,7 @@ Provide a unique intuitive name. Description of the tool's purpose, functionality, inputs, and expected outputs, written in complete sentences. The AI agent uses this description to select the appropriate tool. Explain how an AI agent uses the tool and its inputs — including specific fields or data types — to carry out its role. Include exact input requirements such as format rules, character limits, and valid values. Specify what the tool returns and how the AI agent should use the output. -
+
**Navigation actions** @@ -88,7 +88,7 @@ Description of the tool's purpose, functionality, inputs, and expected outputs, Add a list of precise steps that the AI agent must execute on the web page or application effectively. -
+
**Time out** @@ -96,7 +96,7 @@ Add a list of precise steps that the AI agent must execute on the web page or ap Enter the maximum number of minutes an AI agent should use the web page or application. Default value: 30 mins. -
+
**Execution mode** @@ -106,7 +106,7 @@ Mode of execution for your selected desktop action:- **Supervised**: Inputs fr - **Autonomous**: Doesn't require any input from your live agent during the execution of this desktop action while the AI agent runs. -
+
**Display output** @@ -125,7 +125,7 @@ If you want the AI agent to work in Off Glide architecture with AI-native experi - **No** **Note:** The display output as a toggle is exclusively available for the AI-native experience when the Off Glide Conversation Server plugin \(com.glide.cs.offglide\) is installed. If the plugin is not installed, you will continue to access the standard display output options. -
+
**Select an output transformation format** @@ -138,7 +138,7 @@ Style for the LLM to present the results as it passes information between tools - Custom -
+
**Write processing messages for users** diff --git a/markdown/intelligent-experiences/define-sec-controls-aia.md b/markdown/intelligent-experiences/define-sec-controls-aia.md index 0efaf2b7fba..82b586487eb 100644 --- a/markdown/intelligent-experiences/define-sec-controls-aia.md +++ b/markdown/intelligent-experiences/define-sec-controls-aia.md @@ -47,7 +47,7 @@ See [Security for AI agents](https://raw.githubusercontent.com/ServiceNow/Servic The two options are **Dynamic user** and **AI user**. The dynamic user is the user invoking the AI agent or the dynamic user of the agentic workflow calling on the AI agent. An AI user is a dedicated user that has its own specified roles that allow access, which could be more than the dynamic user. - If you do not have an AI user but want to use the **AI user** identity, you need to create a new record on the User table. See Create a user. Select **AI user** as the identity type. + If you do not have an AI user but want to use the **AI user** identity, you need to create a new record on the User table. See [Create a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAUser.md). Select **AI user** as the identity type. If you select **Dynamic user**, you can select the **Approved roles** that the AI agent runs with. By default, an AI agent runs as a dynamic user and has the roles of the invoking user. Select the approved roles to limit the data access that an AI agent could have. Role masking must be applied for all AI agents and agentic workflows to run as dynamic users. diff --git a/markdown/intelligent-experiences/define-sec-controls-aw.md b/markdown/intelligent-experiences/define-sec-controls-aw.md index ec1d3491b7b..3b1adb38a77 100644 --- a/markdown/intelligent-experiences/define-sec-controls-aw.md +++ b/markdown/intelligent-experiences/define-sec-controls-aw.md @@ -45,7 +45,7 @@ See [Security for AI agents](https://raw.githubusercontent.com/ServiceNow/Servic The two options are **Dynamic user** and **AI user**. The dynamic user is the user invoking the agentic workflow. An AI user is a dedicated user that has its own specified roles that allow access, which could be more than the dynamic user. - If you do not have an AI user but want to use the **AI user** identity, you need to create a new record on the User table. See Create a user. Select **AI user** as the identity type. + If you do not have an AI user but want to use the **AI user** identity, you need to create a new record on the User table. See [Create a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAUser.md). Select **AI user** as the identity type. If you select **Dynamic user**, you can select the **Approved roles** that the AI agent runs with. By default, an AI agent runs as a dynamic user and has the roles of the invoking user. Select the approved roles to limit the data access that an AI agent could have. Role masking must be applied for all AI agents and agentic workflows set to run as dynamic users. diff --git a/markdown/intelligent-experiences/deploy-ai-agents-for-voice.md b/markdown/intelligent-experiences/deploy-ai-agents-for-voice.md index e31efc6f907..9a07090910d 100644 --- a/markdown/intelligent-experiences/deploy-ai-agents-for-voice.md +++ b/markdown/intelligent-experiences/deploy-ai-agents-for-voice.md @@ -39,7 +39,7 @@ When you create or edit a voice assistant, you configure communication channels To get started with AI voice agents, perform the following steps. 1. [Install Now Assist AI voice agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-ai-voice-agents-plugins.md) -2. Configure user identification and authentication +2. [Configure user identification and authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/configuring-authentication-factors-for-ai-voice-agents.md) 3. [Create an AI voice assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/create-an-ai-voice-service.md) 4. [Create an AI voice agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/create-a-voice-enabled-ai-agent.md) 5. [Test AI voice agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/test-ai-voice-agents.md) @@ -65,5 +65,7 @@ By using this feature, you confirm that your use \(including use by your service **Related topics** -[bundle-emplsm.now-assist-hrsd-voice-ai-agents] +[HR AI voice agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hrsd-voice-ai-agents.md) + +[Agentic AI in the Voice application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-aiagents-voice.md) diff --git a/markdown/intelligent-experiences/document-intelligence/configure-integration-setup.md b/markdown/intelligent-experiences/document-intelligence/configure-integration-setup.md index bec3fd1a7d8..8d54a674c62 100644 --- a/markdown/intelligent-experiences/document-intelligence/configure-integration-setup.md +++ b/markdown/intelligent-experiences/document-intelligence/configure-integration-setup.md @@ -21,7 +21,7 @@ Configure an integration to trigger document task processing or value extraction ## Before you begin - You must first add a target table to your use case before creating an integration. -- The target table must be readable and writable. Ensure the **Can read** and **Can update** check boxes are selected in the **Application Access** tab of the target table record. For more information, see . +- The target table must be readable and writable. Ensure the **Can read** and **Can update** check boxes are selected in the **Application Access** tab of the target table record. For more information, see [Create a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateATable.md). - Role required: sn\_docintel.admin or sn\_docintel.manager ## About this task @@ -166,7 +166,7 @@ The following images show two example integrations. The first image is a Process If you selected to create a flow, finish the activation in Workflow Studio. -For more information, see . +For more information, see [Building flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/flows.md). **Parent Topic:**[Integrating Document Intelligence with other applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/document-intelligence/integrating-docintel.md) diff --git a/markdown/intelligent-experiences/document-intelligence/document-intelligence-landing.md b/markdown/intelligent-experiences/document-intelligence/document-intelligence-landing.md index fcbec74adec..89ebe58e0b8 100644 --- a/markdown/intelligent-experiences/document-intelligence/document-intelligence-landing.md +++ b/markdown/intelligent-experiences/document-intelligence/document-intelligence-landing.md @@ -63,7 +63,7 @@ Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!
## Troubleshoot and get help -- Learn more about what's new and changed in the . +- Learn more about what's new and changed in the [Document Intelligence release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/document-intelligence-rn.md). - [Additional resources for AI products and solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-additional-resources.md). - [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence/ct-p/ai-intelligence). - Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow). diff --git a/markdown/intelligent-experiences/document-intelligence/get-started-with-doc-intel.md b/markdown/intelligent-experiences/document-intelligence/get-started-with-doc-intel.md index ec35710205a..91f7d4a373b 100644 --- a/markdown/intelligent-experiences/document-intelligence/get-started-with-doc-intel.md +++ b/markdown/intelligent-experiences/document-intelligence/get-started-with-doc-intel.md @@ -87,7 +87,7 @@ The glide.attachment.extensions system property is empty by default. When custom - png - pdf - For more information, see . + For more information, see [Restrict attachment file extensions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_DisablingTheDragAndDropFeature.md).
diff --git a/markdown/intelligent-experiences/document-intelligence/integrate-docintel-automation-center.md b/markdown/intelligent-experiences/document-intelligence/integrate-docintel-automation-center.md index fa241477abb..5b7ac694ffd 100644 --- a/markdown/intelligent-experiences/document-intelligence/integrate-docintel-automation-center.md +++ b/markdown/intelligent-experiences/document-intelligence/integrate-docintel-automation-center.md @@ -18,7 +18,7 @@ Use Automation Center to discover opportunities to automate document processing **Important:** Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article \[[KB0867184](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184)\] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [Now Assist in Document Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-in-document-intelligence/docintel-nowassist-landing.md). -In Automation Center, you can view Document Intelligence automation metrics and discover automation opportunities. For more details on Automation Center, see . +In Automation Center, you can view Document Intelligence automation metrics and discover automation opportunities. For more details on Automation Center, see [Automation Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/automation-center-landing-page.md). **Parent Topic:**[Integrating Document Intelligence with other applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/document-intelligence/integrating-docintel.md) diff --git a/markdown/intelligent-experiences/document-intelligence/integrate-docintel-csm.md b/markdown/intelligent-experiences/document-intelligence/integrate-docintel-csm.md index 806808e86be..c0a136289c1 100644 --- a/markdown/intelligent-experiences/document-intelligence/integrate-docintel-csm.md +++ b/markdown/intelligent-experiences/document-intelligence/integrate-docintel-csm.md @@ -22,7 +22,7 @@ Agents can review values for extracted fields and make corrections as needed by Create use cases that identify the information to extract from attachments, such as invoices, and automatically add that information to case fields, depending on the configuration. Labels identify the extracted fields on the case form. -For more information, see Document Intelligence for CSM. +For more information, see [Document Intelligence for CSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-document-intelligence.md). ## How Document Intelligence works with CSM @@ -45,7 +45,7 @@ If the case meets those requirements, the feature: Set the system properties and activate the required flows to enable Document Intelligence for CSM. -See . +See [Document Intelligence for Customer Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-document-intelligence.md). **Parent Topic:**[Integrating Document Intelligence with other applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/document-intelligence/integrating-docintel.md) diff --git a/markdown/intelligent-experiences/document-intelligence/integrate-docintel-fso.md b/markdown/intelligent-experiences/document-intelligence/integrate-docintel-fso.md index a30b6484bc9..dbbf2d4084d 100644 --- a/markdown/intelligent-experiences/document-intelligence/integrate-docintel-fso.md +++ b/markdown/intelligent-experiences/document-intelligence/integrate-docintel-fso.md @@ -20,7 +20,7 @@ Document Intelligence provides document extraction capabilities to Financial Ser Document Intelligence integration with FSO enables machine learning \(ML\) to assist in quickly automating document processing and accurately extracting information from documents. Admins can further integrate Document Intelligence with the FSO Document Processor to enable users to extract and store fields from a document. -For more information, see Document Intelligence for FSO. +For more information, see [Document Intelligence for FSO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/integration-with-document-intelligence.md). ## How Document Intelligence works with FSO @@ -42,7 +42,7 @@ After the DocIntel document task is complete, the values should be extracted to Ensure all the necessary applications and plugins are installed and activated to enable Document Intelligence in the FSO Document Processor. -See Enable Document Intelligence for FSO. +See [Enable Document Intelligence for FSO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/enable-docintel-fso.md). **Parent Topic:**[Integrating Document Intelligence with other applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/document-intelligence/integrating-docintel.md) diff --git a/markdown/intelligent-experiences/document-intelligence/upgrade-to-document-intelligence-3-0.md b/markdown/intelligent-experiences/document-intelligence/upgrade-to-document-intelligence-3-0.md index 88140454dff..86c95c8c3c9 100644 --- a/markdown/intelligent-experiences/document-intelligence/upgrade-to-document-intelligence-3-0.md +++ b/markdown/intelligent-experiences/document-intelligence/upgrade-to-document-intelligence-3-0.md @@ -70,7 +70,7 @@ For any integrations with Document Intelligence, add cross-scope records for the See the Cross-scope records section for the list of records to be added. - For more detail on cross-scope records, see . + For more detail on cross-scope records, see [Cross-scope privilege record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/c_CrossScopePrivilegeRecord.md).
## During the upgrade diff --git a/markdown/intelligent-experiences/document-intelligence/use-draw-mode-to-extract-fields.md b/markdown/intelligent-experiences/document-intelligence/use-draw-mode-to-extract-fields.md index 9d13bded0a4..7ad88a24004 100644 --- a/markdown/intelligent-experiences/document-intelligence/use-draw-mode-to-extract-fields.md +++ b/markdown/intelligent-experiences/document-intelligence/use-draw-mode-to-extract-fields.md @@ -66,15 +66,15 @@ If the field is auto-filled, a box already appears over the extracted text. You 5. Adjust the box as needed. -
+
Option - + Description -
+
**Resize the box** @@ -84,7 +84,7 @@ Select the box. Drag the box edge or corner to the desired position. The updated text in the box is extracted and fills the related field in the document fields panel. -
+
**Remove the box** @@ -94,7 +94,7 @@ Select the Remove the box icon \(\[Omitted image "icon-docintel-delete-grid.png" The box is deleted and the extracted value is removed from the field. -
+
**Extract to a different field** @@ -218,15 +218,15 @@ Use the following steps to make changes to a grid. You can then extract the upda The text in the cell appears surrounded by a solid-line box if it’s already extracted. It appears in a dotted-line box if it isn’t extracted yet. -
+
Option - + Description -
+
**Move the grid** @@ -234,7 +234,7 @@ Description Drag the Move icon \(\[Omitted image "icon-docintel-dm-move-table.png"\] Alt text: Move icon.\) to the desired position. -
+
**Change a column header** @@ -242,7 +242,7 @@ Drag the Move icon \(\[Omitted image "icon-docintel-dm-move-table.png"\] Alt tex Select the column header and select the column where the data will be extracted to in the table fields. -
+
**Make the first row a header row** @@ -250,7 +250,7 @@ Select the column header and select the column where the data will be extracted Select the row header and check the **This is a header row** check box. -
+
**Move a column or row border** @@ -258,7 +258,7 @@ Select the row header and check the **This is a header row** check box. Drag the border to the desired position. -
+
**Add a new column or row** @@ -268,7 +268,7 @@ Go to the outside border of the grid and select the Add a line icon \(\[Omitted Adding a line splits the affected cells so they can be extracted to separate fields. -
+
**Remove a column or row border** @@ -278,7 +278,7 @@ Select the Remove a line icon \(\[Omitted image "icon-docintel-delete-grid-line. Removing a line merges the affected cells so they can be extracted to the same fields. -
+
**Remove the grid** @@ -288,7 +288,7 @@ Select the Remove the grid icon \(\[Omitted image "icon-docintel-delete-grid.png This action only removes the grid, not the extracted data. -
+
**Ignore a table column or row** diff --git a/markdown/intelligent-experiences/domain-sep-aia.md b/markdown/intelligent-experiences/domain-sep-aia.md index c6c35505c71..0c08ebc1aed 100644 --- a/markdown/intelligent-experiences/domain-sep-aia.md +++ b/markdown/intelligent-experiences/domain-sep-aia.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/domain-sep-aia.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Platform AI agents, Now Assist AI assets, Enable AI experiences] --- @@ -30,7 +30,7 @@ Once enabled, the Domain Visibility agent exposes the following options to the a Ensure the following requirements are met before using the AI agent: -- The Domain Separation plugin is installed on your instance and active. For more information, refer to . +- The Domain Separation plugin is installed on your instance and active. For more information, refer to [Domain separation plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/domain-sep-plugin.md). - AI capabilities are enabled on the instance. - You are signed in with a Domain Admin role. diff --git a/markdown/intelligent-experiences/dynamic-translation-na-ms-azure-oem.md b/markdown/intelligent-experiences/dynamic-translation-na-ms-azure-oem.md index 2ad08d82c53..e5e78494486 100644 --- a/markdown/intelligent-experiences/dynamic-translation-na-ms-azure-oem.md +++ b/markdown/intelligent-experiences/dynamic-translation-na-ms-azure-oem.md @@ -38,17 +38,17 @@ Microsoft Azure OEM appears as a row in the Translator Configurations \(sn\_dt\_ If you try to update this record in the Translator Configurations table, the following error is displayed: "The Microsoft Azure OEM translator configuration is used in Generative AI flows. It cannot be edited". -With the Xanadu Patch 3 release, the Microsoft Azure OEM translator includes support for . Also the API used by flows and subflows is automatically updated to v4. +With the Xanadu Patch 3 release, the Microsoft Azure OEM translator includes support for [Exclusion Framework in Dynamic Translation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/dyn-translation-exclusion-framework.md). Also the API used by flows and subflows is automatically updated to v4. The application scope for Microsoft Azure OEM is sn\_ms\_oem. -For more information, see . +For more information, see [Dynamic Translation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/dynamic-translation-overview.md). ## Alteration or deactivation You can use a different machine translation service in Generative AI Controller, rather than the provided Microsoft Azure OEM translator configuration. If you want to switch to a translation service provider of your choice, you can update a system property as follows. -1. With the admin role, create an account with a third-party machine translation service provider and configure it in your instance. For details see . +1. With the admin role, create an account with a third-party machine translation service provider and configure it in your instance. For details see [Integration with other translation services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/integration-with-other-translation-services.md). 2. Open the record for your translation service provider by navigating to the Translator Configurations \[sn\_dt\_translator\_configuration\] table, then selecting the appropriate row. 3. Copy the sys id of the record by opening the form context menu \[Omitted image "List\_MenuIcon.png"\] and selecting **Copy sys\_id**. @@ -71,7 +71,7 @@ Alternatively, you can deactivate Dynamic Translation in this context using anot **Related topics** -[bundle-platadm.dynamic-translation-overview] +[Dynamic Translation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/dynamic-translation-overview.md) [Generative AI Controller](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/generative-ai-controller/generative-ai-controller.md) diff --git a/markdown/intelligent-experiences/email-recommendations-nacm.md b/markdown/intelligent-experiences/email-recommendations-nacm.md index 65dbcc0a6b9..f39bd6060e3 100644 --- a/markdown/intelligent-experiences/email-recommendations-nacm.md +++ b/markdown/intelligent-experiences/email-recommendations-nacm.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/email-recommendations-nacm.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 keywords: [Now Assist, Now Assist context menu, Generative AI, Gen AI, Streamline] breadcrumb: [Now Assist context menu, Now Assist Experiences, Exploring Now Assist Admin, Now Assist, Enable AI experiences] diff --git a/markdown/intelligent-experiences/enable-aia-na-guardian.md b/markdown/intelligent-experiences/enable-aia-na-guardian.md index 4a4b1b25e90..eb194d5b013 100644 --- a/markdown/intelligent-experiences/enable-aia-na-guardian.md +++ b/markdown/intelligent-experiences/enable-aia-na-guardian.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/enable-aia-na-guardian.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Configure, Now Assist AI agents, Enable AI experiences] --- @@ -26,7 +26,7 @@ For example, let's say that Now Assist Guardian detects an offensive message in \[Omitted image "aia-offnsv-msg-dtctn-exction-trmntn.png"\] Alt text: Offensive message is detected during the execution plan and the execution of the agentic workflow is terminated. -For more information about the different guardrails, see Now Assist Guardian. +For more information about the different guardrails, see [Now Assist Guardian](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-guardian.md). ## Procedure @@ -65,7 +65,7 @@ For more information about the different guardrails, see Now Assist Guardian. \[Omitted image "aia-prompt-injection-new.png"\] Alt text: Prompt Injection page in AI Agent Studio. - **Note:** For more information about configuring the Prompt Injection, see . + **Note:** For more information about configuring the Prompt Injection, see [Configure prompt injection attack protection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/configure-prompt-injection-attack-protection.md). When you configure the Prompt Injection for an agentic workflow by using the required instructions, the system is designed to detect harmful content and block the conversation. diff --git a/markdown/intelligent-experiences/enable-dynamic-translation-for-now-assist-applications.md b/markdown/intelligent-experiences/enable-dynamic-translation-for-now-assist-applications.md index c038cbd362c..6e45c69eee8 100644 --- a/markdown/intelligent-experiences/enable-dynamic-translation-for-now-assist-applications.md +++ b/markdown/intelligent-experiences/enable-dynamic-translation-for-now-assist-applications.md @@ -19,7 +19,7 @@ Turn on multilingual service for user-entered text with native translation or Dy To see a list of all available languages supported in Now Assist, see [Multilingual service for Now Assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/translation-for-now-assist.md). -To use Dynamic Translation, you must install and activate the application and install at least one language pack. For more information, see Activate Dynamic Translation and [Activate a language](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ActivateALanguage.md). From the Zurich release, Dynamic Translation has available support in specific regulated markets. For details see [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) on the Now Support portal. +To use Dynamic Translation, you must install and activate the application and install at least one language pack. For more information, see [Activate Dynamic Translation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/activate-dynamic-translation.md) and [Activate a language](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ActivateALanguage.md). From the Zurich release, Dynamic Translation has available support in specific regulated markets. For details see [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) on the Now Support portal. If you don't see a language and region section of your Now Assist Admin console, make sure that you have installed at least one Now Assist application. This installs or updates the required dependencies to the latest version. diff --git a/markdown/intelligent-experiences/enable-voice-input-for-now-assist-panel.md b/markdown/intelligent-experiences/enable-voice-input-for-now-assist-panel.md index dbe2a5bcf9d..0fa1b81c127 100644 --- a/markdown/intelligent-experiences/enable-voice-input-for-now-assist-panel.md +++ b/markdown/intelligent-experiences/enable-voice-input-for-now-assist-panel.md @@ -16,7 +16,7 @@ Give users the option to use their voice when interacting with the Now Assist pa ## Before you begin -**Note:** Voice input is automatically activated when the Now Assist panel is activated. As of the Zurich Patch 4 release, voice input is configured in and not with this option. +**Note:** Voice input is automatically activated when the Now Assist panel is activated. As of the Zurich Patch 4 release, voice input is configured in [Enable additional chat features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/additional-chat-features.md) and not with this option. You must have installed at least one Now Assist application with a skill that uses the Now Assist panel. See [Now Assist panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md) for more information about supported skills. diff --git a/markdown/intelligent-experiences/example-use-badging-ai-agent-ad.md b/markdown/intelligent-experiences/example-use-badging-ai-agent-ad.md index ec8ae11fa4f..db4fae73f86 100644 --- a/markdown/intelligent-experiences/example-use-badging-ai-agent-ad.md +++ b/markdown/intelligent-experiences/example-use-badging-ai-agent-ad.md @@ -115,15 +115,15 @@ The Execution workspace returns to the ready state. 6. Use the smart sizing options to enable your desktop executions automatically adapt to your display. -
+
Option - + Description -
+
**Fit to window** @@ -131,7 +131,7 @@ Description Scales the execution screen to fit within the display area of the Execution workspace. The entire screen is visible without scrolling.Shortcut: `ctrl+shift+w` -
+
**Original resolution** diff --git a/markdown/intelligent-experiences/example-use-shipping-ai-agent-ad.md b/markdown/intelligent-experiences/example-use-shipping-ai-agent-ad.md index 30e19b29bd6..17d9049339b 100644 --- a/markdown/intelligent-experiences/example-use-shipping-ai-agent-ad.md +++ b/markdown/intelligent-experiences/example-use-shipping-ai-agent-ad.md @@ -121,15 +121,15 @@ The Execution workspace returns to the ready state. 6. Use the smart sizing options to enable your desktop executions automatically adapt to your display. -
+
Option - + Description -
+
**Fit to window** @@ -137,7 +137,7 @@ Description Scales the execution screen to fit within the display area of the Execution workspace. The entire screen is visible without scrolling.Shortcut: `ctrl+shift+w` -
+
**Original resolution** diff --git a/markdown/intelligent-experiences/explore-agentic-desktop.md b/markdown/intelligent-experiences/explore-agentic-desktop.md index 33e846613d9..9d5f773fd07 100644 --- a/markdown/intelligent-experiences/explore-agentic-desktop.md +++ b/markdown/intelligent-experiences/explore-agentic-desktop.md @@ -64,7 +64,7 @@ Build desktop automations by transforming task mining observations into producti ## Impersonating users -You can trigger AI agents from the Now Assist panel while impersonating another user, provided the impersonated user has the required roles. The sn\_aia.admin role is required to use AI Agent Studio, and the now\_assist\_panel\_user role is required to trigger AI agents that execute desktop actions in the Execution workspace. For more information, see . +You can trigger AI agents from the Now Assist panel while impersonating another user, provided the impersonated user has the required roles. The sn\_aia.admin role is required to use AI Agent Studio, and the now\_assist\_panel\_user role is required to trigger AI agents that execute desktop actions in the Execution workspace. For more information, see [Impersonating users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_ImpersonateAUser.md). ## What to explore next diff --git a/markdown/intelligent-experiences/exploring-ai-agents.md b/markdown/intelligent-experiences/exploring-ai-agents.md index e62394ce0a0..675e4015292 100644 --- a/markdown/intelligent-experiences/exploring-ai-agents.md +++ b/markdown/intelligent-experiences/exploring-ai-agents.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/exploring-ai-agents.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 keywords: [AI Agents, Agentic AI] breadcrumb: [Now Assist AI agents, Enable AI experiences] diff --git a/markdown/intelligent-experiences/exploring-mcp-server-console.md b/markdown/intelligent-experiences/exploring-mcp-server-console.md index fb94155724f..bcb3d549698 100644 --- a/markdown/intelligent-experiences/exploring-mcp-server-console.md +++ b/markdown/intelligent-experiences/exploring-mcp-server-console.md @@ -48,7 +48,7 @@ The following infographic shows the workflow for AI administrators to get starte 6. Employees use clients, such as AI agents, to prompt the server for data from the instance or to perform an action on the instance. -**Note:** With AI Gateway in AI Control Tower, AI administrators can monitor MCP server access and view metrics for servers and their tools. For more information, see [AI Gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-gateway-overview.md). +**Note:** With AI Gateway in AI Control Tower, AI administrators can monitor MCP server access and view metrics for servers and their tools. For more information, see . ## MCP Server Console benefits diff --git a/markdown/intelligent-experiences/exploring-now-assist-platform.md b/markdown/intelligent-experiences/exploring-now-assist-platform.md index 984abdf4463..1eb84506226 100644 --- a/markdown/intelligent-experiences/exploring-now-assist-platform.md +++ b/markdown/intelligent-experiences/exploring-now-assist-platform.md @@ -27,9 +27,9 @@ Now Assist products include some or all of the following foundational platform t - Administrators install plugins, manage skills, and analyze usage and performance with the [Overview tab in Now Assist Admin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configuring-now-assist.md). - Users can take advantage of Now Assist skills by using the [Now Assist panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md) on the instance. -- Use to generate answers for AI Search. -- Use to run generative AI skills in a mobile environment. -- Use to create conversational catalog experiences and author topics that use LLM topic discovery. +- Use [Now Assist in AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/now-assist-ais.md) to generate answers for AI Search. +- Use [Now Assist for Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/now-assist-mobile-landing.md) to run generative AI skills in a mobile environment. +- Use [Now Assist in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/now-assist-in-va-landing.md) to create conversational catalog experiences and author topics that use LLM topic discovery. - Developers can use the [Generative AI Controller](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/generative-ai-controller/generative-ai-controller.md) to integrate generative AI features in custom flows and conversations by using your own third-party large language model \(LLM\) licenses. The following diagram shows what's available in the Now Assist framework. @@ -40,13 +40,13 @@ The following diagram shows what's available in the Now Assist framework. |Benefit|Feature|Users| |-------|-------|-----| -|Leverage the power of search with the Now LLM generative AI model to answer questions in user searches with actionable AI-generated summaries of relevant knowledge articles.||Everyone| +|Leverage the power of search with the Now LLM generative AI model to answer questions in user searches with actionable AI-generated summaries of relevant knowledge articles.|[Now Assist in AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/now-assist-ais.md)|Everyone| |Install and configure Now Assist applications and the skills they provide.|[Now Assist Admin console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-now-assist-feature-plugins.md)|Administrators| |Choose which skills to turn on, and which users can access them.|[Now Assist Admin console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configure-a-now-assist-skill.md)|Administrators| |Monitor the usage and performance of generative AI features and capabilities offered under Now Assist.|[Now Assist Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-analytics.md)|Administrators| |Access generative AI skills in context through a user-friendly interface.|[Now Assist panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md)|Everyone| -|Use Now Assist skills on mobile devices.||Everyone| +|Use Now Assist skills on mobile devices.|[Now Assist for Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/now-assist-mobile-landing.md)|Everyone| |Customize your workflows and use your own third-party LLM license.|[Generative AI Controller](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/generative-ai-controller/generative-ai-controller.md)|Administrators or developers| |Use Now Assist in other platform features.|[Now Assist skills in the Platform workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills/now-assist-on-now-platform.md)|Administrators or developers| -|Monitor Now Assist consumption on your instance.||Administrators| +|Monitor Now Assist consumption on your instance.|[Monitoring Now Assist usage in Subscription Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/monitoring-now-assist-usage.md)|Administrators| diff --git a/markdown/intelligent-experiences/find-ai-agents.md b/markdown/intelligent-experiences/find-ai-agents.md index fc591347a34..67a776646b5 100644 --- a/markdown/intelligent-experiences/find-ai-agents.md +++ b/markdown/intelligent-experiences/find-ai-agents.md @@ -27,15 +27,15 @@ AI agents are autonomous systems that interact with their environment to gather 1. View the available AI agents in AI Agent Studio. -
+
Current location - + Navigation option -
+
**AI Agent Studio Overview page** @@ -43,7 +43,7 @@ Navigation option Select the **Explore all** button in the Ready-made agentic workflow and AI agents section, and then select the **AI agents** tab. -
+
**AI Agent Studio Overview page** @@ -51,7 +51,7 @@ Select the **Explore all** button in the Ready-made agentic workflow and AI agen View the Recent agentic workflows and AI agents activity section on the **AI agents** tab to see the most recently added or changed agents.**Note:** You see a list of the AI agents only when there's recent activity of the AI agents on your instance. -
+
**Anywhere else** diff --git a/markdown/intelligent-experiences/generative-ai-controller/byok-for-azure-open-ai.md b/markdown/intelligent-experiences/generative-ai-controller/byok-for-azure-open-ai.md index d0a5e5e53ee..2ac584e1276 100644 --- a/markdown/intelligent-experiences/generative-ai-controller/byok-for-azure-open-ai.md +++ b/markdown/intelligent-experiences/generative-ai-controller/byok-for-azure-open-ai.md @@ -50,7 +50,7 @@ For step-by-step instructions for each supported cloud AI provider, see [Configu 2. Configure your Azure OpenAI model and deployment name in Generative AI Controller so your ServiceNow instance can recognize and use it. - For more information, see . + For more information, see [Create a custom embedding model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/create-byom.md). 3. Modify the prompt configuration to write your own prompts to send to the Azure OpenAI LLMs. diff --git a/markdown/intelligent-experiences/generative-ai-controller/configure-ai-search-answers-capability-for-web-search.md b/markdown/intelligent-experiences/generative-ai-controller/configure-ai-search-answers-capability-for-web-search.md index e5a5e14854b..c0b47250d69 100644 --- a/markdown/intelligent-experiences/generative-ai-controller/configure-ai-search-answers-capability-for-web-search.md +++ b/markdown/intelligent-experiences/generative-ai-controller/configure-ai-search-answers-capability-for-web-search.md @@ -72,15 +72,15 @@ Azure**Note:** Azure doesn’t currently support web search. 6. Complete one of the following actions based on the following scenarios. -
+
Scenario - + Action required -
+
**Connection is available** @@ -88,7 +88,7 @@ Action required If a connection is already available within the Connections related list, continue to the next step. -
+
**Connection isn’t available and must be created** @@ -99,7 +99,7 @@ If a connection is already available within the Connections related list, contin For example, `Open AI connection`. -**Note:** For more information about the fields on the HTTP\(s\) Connections New record form, see . +**Note:** For more information about the fields on the HTTP\(s\) Connections New record form, see [Create an HTTP\(s\) connection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/create-https-connection.md). 3. Select the Lookup using list icon \( \[Omitted image "magnifying-glass-outline-24.svg"\] Alt text: Lookup using list icon.\) next to **Credential**. 4. Select **New** to create a credential for your connection. @@ -113,7 +113,7 @@ For example, `Open AI key`. 7. Enter the API key in the **API key** field. -**Note:** For more information about the fields on the API Key Credentials New record form, see . +**Note:** For more information about the fields on the API Key Credentials New record form, see [API key credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/API-key-credential-form.md). 8. Select **Submit**. @@ -138,9 +138,9 @@ For example, enter `https://api.openai.com` for Open AI. ## Result -End users can now perform an internet search to answer a query whenever in web search mode. For more information about web search mode for end users, see . +End users can now perform an internet search to answer a query whenever in web search mode. For more information about web search mode for end users, see [Web search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/web-search-requestor.md). ## What to do next -If you switched the AI provider to Perplexity, you must work with the **sn\_ai\_websearch.perplexity\_model\_name** system property. For more information on this system property, see . +If you switched the AI provider to Perplexity, you must work with the **sn\_ai\_websearch.perplexity\_model\_name** system property. For more information on this system property, see [Now Assist in Virtual Agent system properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/nava-sys-props.md). diff --git a/markdown/intelligent-experiences/generative-ai-controller/configure-rate-limit.md b/markdown/intelligent-experiences/generative-ai-controller/configure-rate-limit.md index 6e749c39f03..29363ee2921 100644 --- a/markdown/intelligent-experiences/generative-ai-controller/configure-rate-limit.md +++ b/markdown/intelligent-experiences/generative-ai-controller/configure-rate-limit.md @@ -7,7 +7,7 @@ release: australia product: Generative AI Controller classification: generative-ai-controller topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configuring Generative AI Controller, Generative AI Controller, Now Assist, Enable AI experiences] --- diff --git a/markdown/intelligent-experiences/generative-ai-controller/domain-separation-and-generative-ai-controller.md b/markdown/intelligent-experiences/generative-ai-controller/domain-separation-and-generative-ai-controller.md index b9b5b47c3a6..6ca044415b1 100644 --- a/markdown/intelligent-experiences/generative-ai-controller/domain-separation-and-generative-ai-controller.md +++ b/markdown/intelligent-experiences/generative-ai-controller/domain-separation-and-generative-ai-controller.md @@ -29,7 +29,7 @@ For more information on support levels, see [Application support for domain sepa Domain separation enables you to create partitions in the application data and administrative processes. Because the generative AI tables are domain separated, Generative AI Controller supports domain separation for OneExtend capabilities. The capabilities are the basic building blocks for Virtual Agent Designer topics, components, flows, and scripts that use generative AI. With domain separation, you can isolate the data and control access so that users in one domain don’t have access to the capabilities of another domain. -For more details on domain separation and Virtual Agent, check out the documentation. +For more details on domain separation and Virtual Agent, [check out the documentation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/domain-separation-virtual-agent.md). ## How domain separation works in Generative AI Controller diff --git a/markdown/intelligent-experiences/generative-ai-controller/enable-dynamic-translation-for-generative-ai-capabilities.md b/markdown/intelligent-experiences/generative-ai-controller/enable-dynamic-translation-for-generative-ai-capabilities.md index a110ac75953..cd4c5d602e9 100644 --- a/markdown/intelligent-experiences/generative-ai-controller/enable-dynamic-translation-for-generative-ai-capabilities.md +++ b/markdown/intelligent-experiences/generative-ai-controller/enable-dynamic-translation-for-generative-ai-capabilities.md @@ -18,7 +18,7 @@ Use Dynamic Translation to add multiple language support for generative AI capab ## Before you begin -You must have the Dynamic Translation and Conversational Dynamic Translation plugins installed and enabled on your instance. For more information on setting up Dynamic Translation, see configuring Dynamic Translation. +You must have the Dynamic Translation and Conversational Dynamic Translation plugins installed and enabled on your instance. For more information on setting up Dynamic Translation, see [configuring Dynamic Translation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/configuring-dynamic-translation.md). You must have a default Translation Configuration set in the Translation Configuration table \(sn\_dt\_translator\_configuration\). diff --git a/markdown/intelligent-experiences/group-action-framework.md b/markdown/intelligent-experiences/group-action-framework.md index 13ab0277dc2..bdc5e8456cb 100644 --- a/markdown/intelligent-experiences/group-action-framework.md +++ b/markdown/intelligent-experiences/group-action-framework.md @@ -52,5 +52,5 @@ Multiple skills are involved in GAF setup and execution. They are modular, so no GAF uses AI Search to improve its effectiveness and can use it as a fallback option in case GAF does not return any results. GAF can work without Now Assist in AI Search, but if it is enabled then GAF has optimized prediction. The optimized prediction feature increases clustering capacity up to 500,000 records and improves recall speed. -See Install Now Assist in AI Search and [Set up AI Search for Group Action Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/setup-ai-search-gaf.md) for more information on configuring AI Search for GAF. +See [Install Now Assist in AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/install-now-assist-ais.md) and [Set up AI Search for Group Action Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/setup-ai-search-gaf.md) for more information on configuring AI Search for GAF. diff --git a/markdown/intelligent-experiences/index.md b/markdown/intelligent-experiences/index.md index 101cf323429..4b2fc2b2a22 100644 --- a/markdown/intelligent-experiences/index.md +++ b/markdown/intelligent-experiences/index.md @@ -252,7 +252,7 @@ doc_type: toc - [Integrate voice assistant with 3CLogic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/integrate-voice-service-with-3clogic.md) -- Enable users to get support from AI voice agents by integrating a ServiceNow AI voice assistant with the 3CLogic voice service. - [Integrate voice assistant with Amazon Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/integrate-voice-service-with-amazon-connect.md) -- Enable users to get support from AI voice agents by integrating a ServiceNow voice assistant with Amazon Connect. - [Integrate voice assistant with Five9](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/integrate-voice-service-with-five9.md) -- Enable users to get support from AI voice agents by integrating a ServiceNow voice assistant with Five9 voice service. - - [Integrate voice assistant with NICE CXone](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/integrate-voice-service-with-nice.md) -- Enable users to get support from AI voice agents by integrating a ServiceNow voice assistant with NICE CXone. + - [Integrate voice assistant with Nice CXone](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/integrate-voice-service-with-nice.md) -- Enable users to get support from AI voice agents by integrating a ServiceNow voice assistant with Nice CXone. - [Integrate voice assistant with mobile app launcher](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/integrate-voice-assistant-with-mobile-app-voice-launcher.md) -- Configure your voice assistant to be accessible through the voice launcher functions in mobile app. - [Test AI voice agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/test-ai-voice-agents.md) -- Test your AI voice agents associated with a voice assistant from the Assistant Designer. You can make browser-based voice calls and view turn-by-turn analysis of AI voice agents invoked, tools executed, and latency data during the conversation. - [Test a voice assistant from Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/test-voice-assistant-from-assistant-designer.md) -- Test your voice assistant and the AI voice agents assigned to it by making browser-based voice calls and viewing turn-by-turn analysis directly from Assistant Designer. @@ -430,12 +430,10 @@ doc_type: toc - [Risk and compliance tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/risk-compliance-tab-aict.md) -- The Risk and compliance tab on the AI Control Tower displays the risk classification of AI assets and the compliance posture for selected authority documents and policies. - [AI cases tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-cases-tab-aict.md) -- Track, monitor, and analyze your AI case workflows, identify your workflow bottlenecks, and check your accountability of your AI-related risks by using the AI risk and compliance dashboard. As an AI steward, you can also use the dashboard to track the status and trends of your AI-related inquiries. - [Security & privacy tab in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/security-privacy-tab.md) -- Review AI asset security metrics such as access issues, dormant and privileged AI agents, and map the relationships of your ServiceNow agents, agentic workflows, and tools. - - [AI Gateway tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-gateway-tab.md) -- Explore the AI Gateway tab in the AI Control Tower. - [AI assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-assets.md) -- An AI asset refers to a digital tool or resource that uses artificial intelligence to carry out particular tasks or address problems. Examples include machine learning models, chatbots, natural language processing systems, image recognition software, and similar technologies. - [AI asset inventory](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-inventory.md) -- AI asset inventory includes all the AI assets such as AI models, AI systems, prompts, datasets, and MCP servers that an organization can use. - [Manage AI assets list](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/manage-ai-assets-list.md) -- The AI assets list in AI Control Tower shows all AI assets that have been discovered or registered. - - [AI assets- Managed and Unmanaged](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/assets-list-managing-and-unmanaging-assets.md) -- Learn about managing how the AI assets are Managed and Unmanaged. - - [Automation rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/automation-rules.md) -- The Automation rules define how AI assets are set to be under managed assets. + - [AI assets- Managed and Unmanaged](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/assets-list-managing-and-unmanaging-assets.md) -- Learn about managing how the AI assets are managed and unmanaged. - [View AI asset record details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/view-ai-asset-details.md) -- View the AI asset governance details to track the lifecycle status, phase, and the install status. - [Publish ServiceNow agents to Microsoft Agent 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/publish-servicenow-agents-to-microsoft-agent-365.md) -- Make ServiceNow agents available in Microsoft Agent 365 so end users can discover and interact with them from the Microsoft ecosystem. - [AI asset lifecycle](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-asset-lifecycle.md) -- The AI asset lifecycle defines the stages for managing an AI system, model, prompt, or dataset throughout its useful life. @@ -451,8 +449,8 @@ doc_type: toc - [Explore AI model providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-model-providers.md) -- Explore the AI model providers section in AI Control Tower. - [Automation rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/automation-rules.md) -- The Automation rules define how AI assets are set to be under managed assets. - [Multi-instance Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/multi-instance-management.md) -- The multi-instance setup enables a prod (manager) instance to control, manage, and communicate with multiple sub-prod (managed) instances for AI Control Tower. - - [AI Gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-gateway.md) -- Explore the AI Gateway page and its tab in the AI Control Tower Configurations. - [Playbooks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/playbooks.md) -- The Playbook templates list has a record of Approval Playbook for Now Assist approvals and Asset lifecycle playbook templates. + - [Automation rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/automation-rules.md) -- The Automation rules define how AI assets are set to be under managed assets. - [Product Owner portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/product-owner-portal.md) -- Explore the product owner view and navigate through the accessible tabs in the AI Control Tower. - [My overview tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/my-overview-tab.md) -- The My overview tab in the AI Control Tower home page displays all active assets to the asset owner and the AI stewards for assets that they manage or own. - [AI portfolio tab](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-portfolio-tab.md) -- The AI portfolio tab in the AI Control Tower home page displays all AI assets, which includes (active, inactive, and completed) to the workspace users. @@ -469,13 +467,13 @@ doc_type: toc - [AI connections setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-discovery-setup.md) -- Explore the AI connections setup page and its features. - [Service Graph Connectors for AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/service-graph-connectors-for-ai-control-tower.md) -- You can use Service Graph Connectors (SGC)  to import and integrate third-party data into  CMDB  and non-CMDB  tables to create AI connections. - [AWS](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/aws_0.md) -- The AI Service Graph Connector for Amazon enables you to discover and import AI assets from your AWS environment into ServiceNow AI Control Tower. - - [Create an AI connection for Amazon (v1.21.)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-amazon.md) -- Create an AI connection for Amazon in AI Control Tower using the AI Service Graph Connector for Amazon (version 1.2.1). - - [Create an AI connection for Amazon (v1.3)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-amazon-v1-3.md) -- Create an AI connection for Amazon in AI Control Tower using the AI Service Graph Connector for Amazon (version 1.3). + - [Create an AI connection for Amazon (v1.1.0)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-amazon-v-1-1-0.md) -- Create an AI connection for Amazon in AI Control Tower using the AI Service Graph Connector for Amazon (version 1.1.0). + - [Create an AI connection for Amazon (v2.0.2)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-amazon-v2-0-2.md) -- Create an AI connection for Amazon in AI Control Tower using the AI Service Graph Connector for Amazon (version 2.0.2). - [AWS APIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/aws-apis-used-in-ai-service-graph-connector-for-amazon.md) -- Explore the AWS APIs used in AI Service Graph Connector for Amazon. - [Databricks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-service-graph-connector-for-databricks.md) -- The AI Service Graph Connector for Databricks enables you to discover and import AI assets from your Databricks environment into ServiceNow AI Control Tower. - [Create an AI connection for Databricks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-databricks.md) -- Create an AI connection for Databricks in AI Control Tower using the  AI Service Graph Connector for Databricks. - [GCP Vertex AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/gcp-vertex-ai.md) -- The AI Service Graph Connector for GCP Vertex AI enables you to discover and import AI assets from your Google Cloud environment into ServiceNow AI Control Tower. - - [Create an AI connection for GCP Vertex AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-ai-connections-for-gcp-vertex-ai.md) -- Create an AI connection for GCP Vertex AI in AI Control Tower using the  AI Service Graph Connector for GCP Vertex AI (1.1.1). + - [Create an AI connection for GCP Vertex AI (v1.1.0)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-ai-connections-for-gcp-vertex-ai.md) -- Create an AI connection for GCP Vertex AI in AI Control Tower using the  AI Service Graph Connector for GCP Vertex AI. - [Hugging Face](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-service-graph-connector-for-hugging-face.md) -- The AI Service Graph Connector for Hugging Face enables you to discover and import AI assets from your Hugging Face environment into ServiceNow AI Control Tower. - [Create an AI Connection for Hugging Face](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-ai-connections-for-hugging-face.md) -- Create an AI connection for Hugging Face in AI Control Tower using the AI Service Graph Connector for  Hugging Face (Version 1.1.0). - [IBM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-sgc-ibm.md) -- The AI Service Graph Connector for IBM enables you to discover and import AI assets from your IBM environment into ServiceNow AI Control Tower. @@ -489,11 +487,11 @@ doc_type: toc - [LangGraph APIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/apis-used-for-langgraph-connector.md) -- Explore the APIs used in AI Service Graph Connector for LangGraph. - [Target Tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/target-tables-for-langgraph.md) -- Target tables for storing AI Service Graph Connector for LangGraph data. - [Microsoft](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/microsoft.md) -- The AI Service Graph Connector for Microsoft enables you to discover and import AI assets from Azure AI Foundry and Copilot Studio environments into ServiceNow AI Control Tower. - - [Create an AI connection for Azure AI Foundry (v2.0.1)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-azure-foundry.md) -- Create an AI connection for Azure Foundry in AI Control Tower using the  AI Service Graph Connector for Microsoft (version 2.0.1). - - [Create an AI connection for Azure AI Foundry (v2.3)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-azure-ai-foundry-v2-3.md) -- Create an AI connection for Azure Foundry in AI Control Tower using the  AI Service Graph Connector for Microsoft (version 2.3). + - [Create an AI connection for Azure AI Foundry (v2.0.1)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-azure-foundry-v2-0-0.md) -- Create an AI connection for Azure AI Foundry in AI Control Tower using the  AI Service Graph Connector for Microsoft (version 2.0.1). + - [Create an AI connection for Azure AI Foundry (v3.0.0)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-azure-ai-foundry-v3-0-0.md) -- Create an AI connection for Azure AI Foundry in AI Control Tower using the  AI Service Graph Connector for Microsoft (version 3.0.0). - [Properties of Azure Foundry](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/properties-of-azure.md) -- System properties for AI Service Graph Connector for Azure AI Foundry. - - [Create an AI connection for Copilot Studio (v2.0.1)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-copilot-studio-v2-0-1.md) -- Create an AI connection for Copilot in AI Control Tower using the  AI Service Graph Connector for Microsoft (version 2.0.1). - - [Create an AI connection for Copilot Studio (v2.3)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-copilot.md) -- Create an AI connection for Copilot in AI Control Tower using the  AI Service Graph Connector for Microsoft (version 2.3). + - [Create an AI connection for Copilot Studio (v2.0.1)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-an-ai-connection-for-copilot-studio-v2-0-1.md) -- Create an AI connection for Copilot Studio in AI Control Tower using the  AI Service Graph Connector for Microsoft (version 2.0.1). + - [Create an AI connection for Copilot Studio (v3.0.0)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-ai-connection-for-copilot-v3-0-0.md) -- Create an AI connection for Copilot Studio in AI Control Tower using the  AI Service Graph Connector for Microsoft (version 3.0.0). - [Create a Copilot Studio Dataverse custom role](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-a-copilot-studio-dataverse-custom-role.md) -- Create a Copilot Studio Dataverse custom role. - [Azure and Copilot APIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/apis-used-by-amazon-connector.md) -- Explore the APIs used in AI Service Graph Connector for Azure and Copilot. - [Target Tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/target-tables.md) -- Target tables for storing Service Graph Connectors for Azure and Copilot data. @@ -516,23 +514,11 @@ doc_type: toc - [Snowflake](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-service-graph-connector-for-snowflake.md) -- The AI Service Graph Connector for Snowflake enables you to discover and import AI assets from your Snowflake environment into ServiceNow AI Control Tower. - [Create an AI connection for Snowflake](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-ai-connections-for-snowflake.md) -- Create an AI connection for Snowflake in AI Control Tower using the  AI Service Graph Connector for Snowflake (Version 2.0.5). - [Snowflake Statements API Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/apis-used-for-snowflake.md) -- The connector uses the Snowflake Statements API to query AI assets and usage data. The following queries are executed during discovery and usage collection. - - [AI Gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-gateway-overview.md) -- Explore the AI Gateway, its value, and learn how to use and configure it for your Model Context Protocol (MCP) transactions. - - [Process flow of MCP Servers Via AI Gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/process-flow-of-mcp-servers-via-ai-gateway.md) -- Explore the process flow of configuring and introducing MCP servers via AI Gateway in AI Control Tower. - - [Add an MCP Server from AI Agent studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/add-an-mcp-server-via-ai-agent-studio.md) -- Add an external MCP server from AI Agent Studio. - - [Add an MCP Server from MCP Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/add-an-mcp-server-from-mcp-catalog.md) -- Add an MCP server from the Model Context Protocol (MCP) Catalog in the AI Control Tower. - - [Add an MCP Server from AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/add-an-mcp-server-via-ai-contol-tower.md) -- Add an Model Context Protocol (MCP) server from the AI Control Tower. - - [MCP Server Approval Workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/playbook-workflow-of-mcp-server-approval-request.md) -- When an MCP Server is submitted, it must be reviewed and approved by an AI steward. - - [Configure Client registration and AI Gateway Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/mcp-client-integration-of-copilot-studio-via-ai-gateway.md) -- Explore MCP Client registration and AI Gateway Setup. - - [MCP server record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/view-the-mcp-server-record.md) -- Explore the MCP server record and its associated tabs. - - [Add a Global MCP Client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/add-a-global-mcp-client.md) -- Add a Global MCP client from the AI Gateway configuration page. - - [Connecting to MCP Servers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/connect-to-mcp-servers.md) -- Explore examples of connecting to an MCP servers via AI Gateway. - - [Connecting with Microsoft Copilot Studio Via AI Gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-an-agent-in-copilot-studio-for-mcp-client-integration.md) -- Connecting with a Microsoft Copilot Studio via AI Gateway. - - [Connecting with AI Agent Studio Via AI Gateway](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/connecting-with-servicenow-ai-agent-studio-via-ai-gateway.md) -- Connecting with AI Agent Studio via AI Gateway. - [spm-integration-with-ai-control-tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/spm-integration-with-ai-control-tower.md) -- - [Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/configuring-ai-control-tower-workflows.md) -- Configure the AI Control Tower workflow. - [Activation and installation of AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/activation-and-installation-of-ai-control-tower.md) -- The following section provides an order of installing the applications and their dependent plugins. - [Configure AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/configuring-ai-governance.md) -- Configuring the AI Control Tower for Now Assist from the Configurations page. - - [Configure multi-instance management for AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/configure-multi-instance-management-for-aict.md) -- Configuring Multi-instance management for AI Control Tower. + - [Configure Multi-instance management for AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/configure-multi-instance-management-for-aict.md) -- Configuring Multi-instance management for AI Control Tower. - [Configure third-party LLMs using AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/configure-third-party-llms-using-ai-control-tower.md) -- Use the AI Control Tower to configure third-party LLMs based on the data routing configuration for the APJC region.. - [Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/using-ai-control-tower.md) -- Use AI Control Tower for creating governance workflows. - [Create an AI Control Tower Playbook workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-a-playbook-workflow-for-now-assist-approvals.md) -- Create a AI Control Tower Playbook workflow for Now Assist approvals to approve or reject an asset. @@ -545,7 +531,6 @@ doc_type: toc - [Creating requests for AI assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/creating-ai-asset-requests.md) -- You can manage deployed AI assets effectively by creating change requests for updates to existing assets or by creating offboarding requests for retiring assets. - [Create change requests for AI assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-ai-asset-change-request.md) -- Create a change request to modify the relationships between a deployed AI asset and its related assets. - [Create offboarding requests for AI assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/create-ai-asset-offboarding-request.md) -- Create an offboarding request to retire AI assets that are no longer needed. - - [Recommendations for your AI assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/recommendations-aisteward-newexperience.md) -- Recommendations for AI assets are automatically generated for you to review and act on. - [View AI assets by life-cycle stage](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/view-ai-assets-lifecycle-stage.md) -- View AI assets based on the AI asset life-cycle stage that they are currently in. Use this information to determine which AI assets require your attention. - [Enable or disable the management of an AI asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/enable-disable-ai-asset-management.md) -- Enable or disable the management of an AI asset by designating it as either managed or unmanaged. - [Complete AI asset lifecycle](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/complete-ai-asset-lifecycle.md) -- Complete the AI asset lifecycle process starting from assessment through deployment. diff --git a/markdown/intelligent-experiences/install-ai-voice-agents-plugins.md b/markdown/intelligent-experiences/install-ai-voice-agents-plugins.md index 2efe4484702..a7d7015d976 100644 --- a/markdown/intelligent-experiences/install-ai-voice-agents-plugins.md +++ b/markdown/intelligent-experiences/install-ai-voice-agents-plugins.md @@ -29,8 +29,8 @@ AI voice agents aren’t standalone applications that you can install directly. 2. Search for the following plugins. - Now Assist for Platform \(sn\_genai\_platform\) for enabling default platform AI voice agents - - IT Service Management AI voice agent collection \(sn\_itsm\_voice\_aia\) for enabling default ITSM AI voice agents. See for more information. - - HR Voice AI Agents \(sn\_hr\_voice\_aia\) for enabling default HRSD AI voice agents. See HR AI voice agents for more information. + - IT Service Management AI voice agent collection \(sn\_itsm\_voice\_aia\) for enabling default ITSM AI voice agents. See [Agentic AI in the Voice application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-aiagents-voice.md) for more information. + - HR Voice AI Agents \(sn\_hr\_voice\_aia\) for enabling default HRSD AI voice agents. See [HR AI voice agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hrsd-voice-ai-agents.md) for more information. 3. Select **Install** to install each of the required plugins. diff --git a/markdown/intelligent-experiences/install-now-assist-feature-plugins.md b/markdown/intelligent-experiences/install-now-assist-feature-plugins.md index a0adda22f73..054a76a0b17 100644 --- a/markdown/intelligent-experiences/install-now-assist-feature-plugins.md +++ b/markdown/intelligent-experiences/install-now-assist-feature-plugins.md @@ -54,7 +54,7 @@ For details about available Now Assist Suites and their compatibility with Servi 3. Request the license. - For additional information, see . + For additional information, see [Getting apps and trials from the ServiceNow Store](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/getting-apps-trials.md). 4. Navigate to **Admin** > **Application Manager** > **Available for you**. @@ -70,7 +70,7 @@ For details about available Now Assist Suites and their compatibility with Servi 8. If you have available application customizations, use the **Customized ver.** drop-down menu to select which customization to use. - Your customizations might not be compatible with a new application version. Update the application in a non-production instance, then make any necessary changes to your customization and validate compatibility before making updates in production instances. For more information about managing customizations, see . + Your customizations might not be compatible with a new application version. Update the application in a non-production instance, then make any necessary changes to your customization and validate compatibility before making updates in production instances. For more information about managing customizations, see [Manage customizations to applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/manage-customizations-store-apps.md). 9. Include demo data if it's desired and available. @@ -86,15 +86,15 @@ For details about available Now Assist Suites and their compatibility with Servi 11. Install the application now or schedule installation for a later time. -
+
Installation option - + Procedure -
+
**Install now** @@ -104,7 +104,7 @@ Procedure 2. Select **Install**. -
+
**Install later** diff --git a/markdown/intelligent-experiences/integrate-voice-assistant-with-mobile-app-voice-launcher.md b/markdown/intelligent-experiences/integrate-voice-assistant-with-mobile-app-voice-launcher.md index d9a1ce100c5..53d449e475a 100644 --- a/markdown/intelligent-experiences/integrate-voice-assistant-with-mobile-app-voice-launcher.md +++ b/markdown/intelligent-experiences/integrate-voice-assistant-with-mobile-app-voice-launcher.md @@ -19,7 +19,7 @@ Configure your voice assistant to be accessible through the voice launcher funct Role required: virtual\_agent\_admin or admin - You must have a voice assistant created in Assistant Designer -- Mobile app voice launcher function must be configured using Now Assist for Mobile before you can assign it to an assistant. See for more information. +- Mobile app voice launcher function must be configured using Now Assist for Mobile before you can assign it to an assistant. See [Configure Mobile AI Voice Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/config-mobile-ai-voice-agent.md) for more information. ## Procedure @@ -37,7 +37,7 @@ Role required: virtual\_agent\_admin or admin 6. In Prominent action button override, select from the **Add tab override** drop-down to allow a prominent action button to launch the assistant. - The prominent action button overrides what’s been defined in the chat launcher and voice launcher functions. See for more information on configuring the prominent action button. + The prominent action button overrides what’s been defined in the chat launcher and voice launcher functions. See [Configuring a prominent action button](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/configuring-prominent-action-button.md) for more information on configuring the prominent action button. 7. Select **Save** to save the configuration. diff --git a/markdown/intelligent-experiences/integrate-voice-service-with-3clogic.md b/markdown/intelligent-experiences/integrate-voice-service-with-3clogic.md index 780fcaf7425..f002852f448 100644 --- a/markdown/intelligent-experiences/integrate-voice-service-with-3clogic.md +++ b/markdown/intelligent-experiences/integrate-voice-service-with-3clogic.md @@ -41,21 +41,31 @@ Connect your 3CLogic voice service to a ServiceNow voice assistant using the Web 7. From the **CCaaS provider** dropdown, select **3CLogic**. - **Note:** This integration must be completed in your telephony provider's account. Follow the setup steps outlined in the 3CLogic product documentation. - The following read-only fields are generated. Copy these values to your 3CLogic account to complete the integration. |Field|Description| |-----|-----------| |URL|Autogenerated WebSocket URL to connect the 3CLogic voice service to the voice assistant.| - |Client secret|Generated client secret to authenticate requests from 3CLogic to the voice assistant.| - |Client id|Generated client ID to authenticate requests from 3CLogic to the voice assistant.| + |Client ID|Generated client ID to authenticate requests from 3CLogic to the voice assistant.| + |Client Secret|Generated client secret to authenticate requests from 3CLogic to the voice assistant.| + +8. Enable context data persistence for the voice service. + + 1. Navigate to `sys_now_assist_deployment_config_attributes.list` and check whether a `persist_context_data` attribute exists for your voice service. + + 2. If the attribute exists, open it and set **Value** to `true`. + + \[Omitted image "image.voice-agents-persist-context-data"\] Alt text: The persist\_context\_data configuration attribute record for the voice service with its value set to true. + + 3. If the attribute does not exist, navigate to `sys_now_assist_deployment_config.list`, open your voice assistant's deployment configuration record, and copy its `sys_id`. + + To copy the `sys_id`, right-click the record header bar and select **Copy sys\_id**. - \[Omitted image "voice-agents-3clogic-integration.png"\] Alt text: The Communication channels guided setup with 3C Logic selected as the CCaaS provider, showing the generated URL, Client secret, and Client id fields to copy to your 3CLogic account. + 4. Navigate to `sys_now_assist_deployment_config_attributes.list`, click **New**, set **Deployment Configuration** to the `sys_id` you copied, **Name** to `persist_context_data`, and **Value** to `true`, then click **Submit**. -8. In your 3CLogic account, paste the **URL**, **Client secret**, and **Client id** into the corresponding fields. +9. In your 3CLogic account, paste the **URL**, **Client ID**, and **Client Secret** into the corresponding fields. -9. Complete any additional configuration required in your 3CLogic account. +10. Complete any additional configuration required in your 3CLogic account. For provider-side configuration steps specific to your 3CLogic deployment, contact [3CLogic customer support](https://www.3clogic.com/customer-support/). diff --git a/markdown/intelligent-experiences/integrate-voice-service-with-amazon-connect.md b/markdown/intelligent-experiences/integrate-voice-service-with-amazon-connect.md index df296819c71..2067e8c2321 100644 --- a/markdown/intelligent-experiences/integrate-voice-service-with-amazon-connect.md +++ b/markdown/intelligent-experiences/integrate-voice-service-with-amazon-connect.md @@ -6,7 +6,7 @@ canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/integra release: australia topic_type: task last_updated: "2026-06-09" -reading_time_minutes: 8 +reading_time_minutes: 7 keywords: [Amazon Connect, voice assistant, voice integration, CCaaS, telephony provider, AI voice agent, PSTN, Lambda] breadcrumb: [Integrating voice assistant with CCaaS provider, Deploy AI voice agents, Now Assist AI agents, Enable AI experiences] --- @@ -32,15 +32,17 @@ Connect your Amazon Connect contact center to a ServiceNow voice assistant using 2. Find the voice assistant that you want to connect to Amazon Connect and select **Edit**. -3. Select **Communication channels** from the guided setup navigation. +3. Select the **Settings** tab. -4. In the **Provider application** field, select the provider application to deploy the voice assistant to. +4. Select **Communication channels** from the guided setup navigation. -5. Select the **Telephony provider** tab. +5. In the **Provider application** field, select the provider application to deploy the voice assistant to. -6. From the **Select communication channels** dropdown, select **Public Switched Telephone Network \(PSTN\)**. +6. Select the **Telephony provider** tab. -7. From the **CCaaS provider** dropdown, select **Amazon Connect**. +7. From the **Communication channels** dropdown, select **Public Switched Telephone Network \(PSTN\)**. + +8. From the **CCaaS provider** dropdown, select **Amazon Connect**. The following read-only fields are generated in the **Call context service** section. Copy and save these values — you will need them to configure the integration on the Amazon Connect side. @@ -55,19 +57,23 @@ Connect your Amazon Connect contact center to a ServiceNow voice assistant using Also note the voice service `sys_id`, which you can find in the URL when viewing the voice service record. You will need this value in the Amazon Connect configuration steps. -8. Enable context data persistence for the voice service. - - 1. Navigate to `sys_now_assist_deployment_config_attributes.list`. +9. Enable context data persistence for the voice service. - 2. Filter the list to find the configuration attribute records for your voice service. + 1. Navigate to `sys_now_assist_deployment_config_attributes.list` and check whether a `persist_context_data` attribute exists for your voice service. - 3. Locate the attribute named `persist_context_data` and change its value from `false` to `true`. + 2. If the attribute exists, open it and set **Value** to `true`. This setting allows the Lambda function to retrieve interaction context data from ServiceNow after the voice assistant completes the call. - \[Omitted image "voice-agents-amazon-connect-persist-context-data.png"\] Alt text: The persist\_context\_data configuration attribute record for the voice service with its value set to true. + \[Omitted image "image.voice-agents-persist-context-data"\] Alt text: The persist\_context\_data configuration attribute record for the voice service with its value set to true. + + 3. If the attribute does not exist, navigate to `sys_now_assist_deployment_config.list`, open your voice assistant's deployment configuration record, and copy its `sys_id`. -9. In your AWS account, create the Lambda function that connects Amazon Connect to the voice assistant. + To copy the `sys_id`, right-click the record header bar and select **Copy sys\_id**. + + 4. Navigate to `sys_now_assist_deployment_config_attributes.list`, click **New**, set **Deployment Configuration** to the `sys_id` you copied, **Name** to `persist_context_data`, and **Value** to `true`, then click **Submit**. + +10. In your AWS account, create the Lambda function that connects Amazon Connect to the voice assistant. 1. From the AWS console, create a new Lambda function. @@ -115,7 +121,7 @@ The name portion of your ServiceNow instance URL. For example, `myinstance`, not -The base path for OAuth credentials in AWS Parameter Store: `/com.servicenow.cti//`. Set after completing the Parameter Store setup in the following steps. +The base path for OAuth credentials in AWS Parameter Store: `/com.servicenow.cti/`.
@@ -181,7 +187,7 @@ Client Secret from the ServiceNow voice service configuration. In the Lambda console, navigate to the Lambda function and select **Layers**. Add the AWS layer `AWSLambdaPowertoolsTypeScriptV2`, version 2.33.0 or later. -10. Import and configure the Amazon Connect contact flow. +11. Import and configure the Amazon Connect contact flow. 1. In your Amazon Connect instance, create a new contact flow by importing the Voice AI inbound flow JSON. @@ -189,17 +195,19 @@ Client Secret from the ServiceNow voice service configuration. In the Amazon Connect console, navigate to **Routing** > **Flows**, select **Create flow**, then use the import option. Replace all placeholder values with your own before importing. - 2. In the first AWS Lambda function block of the contact flow, set the function ARN to the Lambda you created and set the `voice_service_id` input parameter to the `sys_id` of the voice service. + \[Omitted image "image.voice-agents-amazon-connect-contact-flow"\] Alt text: The imported Voice AI inbound contact flow showing two AWS Lambda function blocks and a Transfer to phone number block. + + 2. In both AWS Lambda function blocks, set the function ARN to your Lambda and set the `voice_service_id` parameter to the voice service `sys_id`. - 3. In the second AWS Lambda function block, set the function ARN to the same Lambda function. + \[Omitted image "image.voice-agents-amazon-connect-lambda-block"\] Alt text: The Destination Key dialog in an AWS Lambda function block showing the voice\_service\_id key with its value set to the voice service sys\_id. - 4. Save and publish the contact flow. + 3. Save and publish the contact flow. **Note:** When Amazon Connect transfers the call to ServiceNow, the contact flow must pass the original caller's phone number as the caller ID. Verify that your contact flow is configured to preserve the original caller ID during the transfer, not the Amazon Connect transfer number. \[Omitted image "voice-agents-amazon-connect-transfer-block.png"\] Alt text: The Transfer to phone number block configured with Transfer to set dynamically using the pstnNumber contact attribute, and Resume flow after disconnect set to Yes. -11. Associate a phone number with the contact flow. +12. Associate a phone number with the contact flow. 1. In the Amazon Connect service dashboard, navigate to **Channels** > **Phone numbers**. diff --git a/markdown/intelligent-experiences/integrate-voice-service-with-five9.md b/markdown/intelligent-experiences/integrate-voice-service-with-five9.md index 1cb026688c1..8ad9784c5e1 100644 --- a/markdown/intelligent-experiences/integrate-voice-service-with-five9.md +++ b/markdown/intelligent-experiences/integrate-voice-service-with-five9.md @@ -51,7 +51,21 @@ Connect your Five9 contact center to a ServiceNow voice assistant using the Sess \[Omitted image "voice-agents-five9-integration.png"\] Alt text: Five9 integration configuration showing the Transfer method, ServiceNow SIP Trunk information, and x-snc-param fields. -8. In your Five9 IVR, add the **x-snc-param** as a SIP custom header using the Set Variable Module. +8. Enable context data persistence for the voice service. + + 1. Navigate to `sys_now_assist_deployment_config_attributes.list` and check whether a `persist_context_data` attribute exists for your voice service. + + 2. If the attribute exists, open it and set **Value** to `true`. + + \[Omitted image "image.voice-agents-persist-context-data"\] Alt text: The persist\_context\_data configuration attribute record for the voice service with its value set to true. + + 3. If the attribute does not exist, navigate to `sys_now_assist_deployment_config.list`, open your voice assistant's deployment configuration record, and copy its `sys_id`. + + To copy the `sys_id`, right-click the record header bar and select **Copy sys\_id**. + + 4. Navigate to `sys_now_assist_deployment_config_attributes.list`, click **New**, set **Deployment Configuration** to the `sys_id` you copied, **Name** to `persist_context_data`, and **Value** to `true`, then click **Submit**. + +9. In your Five9 IVR, add the **x-snc-param** as a SIP custom header using the Set Variable Module. In the Set Variable Module, use the following function to pass the **x-snc-param** value generated in the previous step: diff --git a/markdown/intelligent-experiences/integrate-voice-service-with-genesys-sip.md b/markdown/intelligent-experiences/integrate-voice-service-with-genesys-sip.md index eea43350fad..af632a01b7e 100644 --- a/markdown/intelligent-experiences/integrate-voice-service-with-genesys-sip.md +++ b/markdown/intelligent-experiences/integrate-voice-service-with-genesys-sip.md @@ -6,7 +6,7 @@ canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/integra release: australia topic_type: task last_updated: "2026-06-04" -reading_time_minutes: 2 +reading_time_minutes: 3 keywords: [Genesys, Genesys Cloud, voice assistant, voice integration, CCaaS, telephony provider, AI voice agent, SIP] breadcrumb: [Integrating voice assistant with CCaaS provider, Deploy AI voice agents, Now Assist AI agents, Enable AI experiences] --- @@ -52,7 +52,21 @@ Connect your Genesys Cloud contact center to a ServiceNow voice assistant using \[Omitted image "voice-agents-genesys-sip-integration.png"\] Alt text: Genesys SIP integration configuration showing the Transfer number/address, Transfer method, ServiceNow SIP Trunk information, and x-snc-param fields. -8. In your Genesys Cloud account, configure the SIP trunk using the ServiceNow SIP FQDN and authentication token. +8. Enable context data persistence for the voice service. + + 1. Navigate to `sys_now_assist_deployment_config_attributes.list` and check whether a `persist_context_data` attribute exists for your voice service. + + 2. If the attribute exists, open it and set **Value** to `true`. + + \[Omitted image "image.voice-agents-persist-context-data"\] Alt text: The persist\_context\_data configuration attribute record for the voice service with its value set to true. + + 3. If the attribute does not exist, navigate to `sys_now_assist_deployment_config.list`, open your voice assistant's deployment configuration record, and copy its `sys_id`. + + To copy the `sys_id`, right-click the record header bar and select **Copy sys\_id**. + + 4. Navigate to `sys_now_assist_deployment_config_attributes.list`, click **New**, set **Deployment Configuration** to the `sys_id` you copied, **Name** to `persist_context_data`, and **Value** to `true`, then click **Submit**. + +9. In your Genesys Cloud account, configure the SIP trunk using the ServiceNow SIP FQDN and authentication token. Use the **ServiceNow SIP Trunk information** and the **x-snc-param** token generated in the previous step. For SIP trunk configuration details, see [KB3023612](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3023612). diff --git a/markdown/intelligent-experiences/integrate-voice-service-with-genesys.md b/markdown/intelligent-experiences/integrate-voice-service-with-genesys.md index f4324927838..8184999b925 100644 --- a/markdown/intelligent-experiences/integrate-voice-service-with-genesys.md +++ b/markdown/intelligent-experiences/integrate-voice-service-with-genesys.md @@ -6,7 +6,7 @@ canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/integra release: australia topic_type: task last_updated: "2026-06-04" -reading_time_minutes: 3 +reading_time_minutes: 4 breadcrumb: [Integrating voice assistant with CCaaS provider, Deploy AI voice agents, Now Assist AI agents, Enable AI experiences] --- @@ -87,7 +87,21 @@ Read-only. API key to authenticate your Genesys Cloud service to the ServiceNow
\[Omitted image "voice-agents-genesys-integration.png"\] Alt text: Genesys Cloud service integration configuration. -8. Create Audio Connector integration. +8. Enable context data persistence for the voice service. + + 1. Navigate to `sys_now_assist_deployment_config_attributes.list` and check whether a `persist_context_data` attribute exists for your voice service. + + 2. If the attribute exists, open it and set **Value** to `true`. + + \[Omitted image "image.voice-agents-persist-context-data"\] Alt text: The persist\_context\_data configuration attribute record for the voice service with its value set to true. + + 3. If the attribute does not exist, navigate to `sys_now_assist_deployment_config.list`, open your voice assistant's deployment configuration record, and copy its `sys_id`. + + To copy the `sys_id`, right-click the record header bar and select **Copy sys\_id**. + + 4. Navigate to `sys_now_assist_deployment_config_attributes.list`, click **New**, set **Deployment Configuration** to the `sys_id` you copied, **Name** to `persist_context_data`, and **Value** to `true`, then click **Submit**. + +9. Create Audio Connector integration. 1. Navigate to **Menu** > **IT and Integrations** > **Integrations** and select **Add new integration**. @@ -103,7 +117,7 @@ Read-only. API key to authenticate your Genesys Cloud service to the ServiceNow 6. Select **Save**. -9. Architect the inbound call flow. +10. Architect the inbound call flow. 1. Use the search bar to navigate to Architect and create the inbound call flow according to your requirements. @@ -117,7 +131,7 @@ Read-only. API key to authenticate your Genesys Cloud service to the ServiceNow 2. Select **Save** to save and **Publish** to publish the call flow. -10. Configure call routing. +11. Configure call routing. 1. Use the search bar to navigate to Call Routing and create a call route. @@ -129,7 +143,7 @@ Read-only. API key to authenticate your Genesys Cloud service to the ServiceNow \[Omitted image "voice-agents-genesys-integration-call-routing.png"\] Alt text: Call routing setup in Genesys Cloud service. -11. Assign a phone number to the call route. +12. Assign a phone number to the call route. 1. Use the search bar to navigate to Telephony and select DID numbers. diff --git a/markdown/intelligent-experiences/integrate-voice-service-with-nice.md b/markdown/intelligent-experiences/integrate-voice-service-with-nice.md index cbf4f237b39..ed3b7d255b0 100644 --- a/markdown/intelligent-experiences/integrate-voice-service-with-nice.md +++ b/markdown/intelligent-experiences/integrate-voice-service-with-nice.md @@ -1,6 +1,6 @@ --- -title: Integrate ServiceNow voice assistant with NICE CXone -description: Enable users to get support from AI voice agents by integrating a ServiceNow voice assistant with NICE CXone. +title: Integrate ServiceNow voice assistant with Nice CXone +description: Enable users to get support from AI voice agents by integrating a ServiceNow voice assistant with Nice CXone. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/integrate-voice-service-with-nice.html release: australia @@ -11,15 +11,15 @@ keywords: [NICE CXone, NICE, voice assistant, voice integration, CCaaS, telephon breadcrumb: [Integrating voice assistant with CCaaS provider, Deploy AI voice agents, Now Assist AI agents, Enable AI experiences] --- -# Integrate ServiceNow voice assistant with NICE CXone +# Integrate ServiceNow voice assistant with Nice CXone -Enable users to get support from AI voice agents by integrating a ServiceNow voice assistant with NICE CXone. +Enable users to get support from AI voice agents by integrating a ServiceNow voice assistant with Nice CXone. ## Before you begin - Create a voice assistant. See [Create an AI voice assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/create-an-ai-voice-service.md) for more information. - Access to your CXone account with permissions to configure SIP trunks. -- NICE API credentials, including the API endpoint, token endpoint, username, password, client ID, and client secret. Contact your CXone account admin to retrieve this information. +- Nice API credentials, including the API endpoint, token endpoint, access key ID, access key secret, client ID, and client secret. Work with your Nice account team to obtain the access key ID and secret. See the [CXone developer documentation](https://developer.niceincontact.com/Documentation/GettingStarted) for more information. Role required: sn\_aia.admin @@ -33,32 +33,46 @@ Connect your CXone contact center to a ServiceNow voice assistant using the Sess 2. Find the voice assistant that you want to connect to CXone and select **Edit**. -3. Select **Communication channels** from the guided setup navigation. +3. Select the **Settings** tab. -4. In the **Provider application** field, select the provider application to deploy the voice assistant to. +4. Select **Communication channels** from the guided setup navigation. -5. Select the **Telephony provider** tab. +5. In the **Provider application** field, select the provider application to deploy the voice assistant to. -6. From the **Select communication channels** dropdown, select **Session Initiation Protocol \(SIP\)**. +6. Select the **Telephony provider** tab. -7. From the **CCaaS provider** dropdown, select **NICE**. +7. From the **Communication channel** dropdown, select **Session Initiation Protocol \(SIP\)**. - Enter the values in the **NICE API credentials** section. After saving, copy the generated **x-snc-param** value and paste it in your CXone account to link the assistant. +8. From the **CCaaS provider** dropdown, select **Nice**. + + Enter the values in the **Nice API credentials** section. |Field|Description| |-----|-----------| - |API endpoint|The CXone API base URL. Must be a valid NICE domain, such as `https://cxone.niceincontact.com` or `https://cxone-gov.niceincontact.com`.| - |Token endpoint|The CXone OAuth token URL used to generate authentication tokens. Must be a valid NICE domain.| - |Username|The username for your CXone account.| - |Password|The password for your CXone account.| + |API endpoint|The CXone API base URL. Must be a valid Nice domain, such as `https://cxone.niceincontact.com` or `https://cxone-gov.niceincontact.com`.| + |Token endpoint|The CXone OAuth token URL used to generate authentication tokens. Must be a valid Nice domain.| + |Username|The access key ID from your CXone account. Work with your Nice account team to obtain this credential.| + |Password|The access key secret from your CXone account. This value is only displayed once when generated. Copy it before navigating away.| |Client ID|The OAuth client ID from your CXone account.| |Client Secret|The OAuth client secret from your CXone account.| After saving the credentials, copy the generated **x-snc-param** value from the page. This is a token that authenticates requests from CXone to the voice assistant. Paste it in your CXone account when configuring the SIP trunk. - \[Omitted image "voice-agents-nice-integration.png"\] Alt text: The Communication channels guided setup with NICE selected as the CCaaS provider, showing the NICE API Credentials section with the API endpoint, token endpoint, username, and password fields. +9. Enable context data persistence for the voice service. + + 1. Navigate to `sys_now_assist_deployment_config_attributes.list` and check whether a `persist_context_data` attribute exists for your voice service. + + 2. If the attribute exists, open it and set **Value** to `true`. + + \[Omitted image "image.voice-agents-persist-context-data"\] Alt text: The persist\_context\_data configuration attribute record for the voice service with its value set to true. + + 3. If the attribute does not exist, navigate to `sys_now_assist_deployment_config.list`, open your voice assistant's deployment configuration record, and copy its `sys_id`. + + To copy the `sys_id`, right-click the record header bar and select **Copy sys\_id**. + + 4. Navigate to `sys_now_assist_deployment_config_attributes.list`, click **New**, set **Deployment Configuration** to the `sys_id` you copied, **Name** to `persist_context_data`, and **Value** to `true`, then click **Submit**. -8. In your CXone account, configure the SIP trunk using the **ServiceNow SIP FQDN** and pass the **x-snc-param** value as a SIP header on outbound calls to the voice assistant. +10. In your CXone account, configure the SIP trunk using the **ServiceNow SIP FQDN** and pass the **x-snc-param** value copied in the previous step as a SIP header on outbound calls to the voice assistant. For SIP trunk configuration details including IP addresses and FQDNs per region, see [KB3023612](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3023612). For CXone-side SIP trunk configuration steps, see the [CXone developer documentation](https://developer.niceincontact.com/Documentation/GettingStarted). diff --git a/markdown/intelligent-experiences/integrate-voice-service-with-twilio.md b/markdown/intelligent-experiences/integrate-voice-service-with-twilio.md index afb7301c838..a1bc2dbd7ac 100644 --- a/markdown/intelligent-experiences/integrate-voice-service-with-twilio.md +++ b/markdown/intelligent-experiences/integrate-voice-service-with-twilio.md @@ -6,7 +6,7 @@ canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/integra release: australia topic_type: task last_updated: "2026-06-04" -reading_time_minutes: 1 +reading_time_minutes: 2 breadcrumb: [Integrating voice assistant with CCaaS provider, Deploy AI voice agents, Now Assist AI agents, Enable AI experiences] --- @@ -71,7 +71,21 @@ Read-only. Autogenerated URL to connect Twilio voice service to the ServiceNow®
\[Omitted image "voice-agents-twilio-integration.png"\] Alt text: Twilio integration voice service integration configuration. -8. In the Twilio console, go to your purchased number's configuration and set the URL copied earlier as the Webhook URL. +8. Enable context data persistence for the voice service. + + 1. Navigate to `sys_now_assist_deployment_config_attributes.list` and check whether a `persist_context_data` attribute exists for your voice service. + + 2. If the attribute exists, open it and set **Value** to `true`. + + \[Omitted image "image.voice-agents-persist-context-data"\] Alt text: The persist\_context\_data configuration attribute record for the voice service with its value set to true. + + 3. If the attribute does not exist, navigate to `sys_now_assist_deployment_config.list`, open your voice assistant's deployment configuration record, and copy its `sys_id`. + + To copy the `sys_id`, right-click the record header bar and select **Copy sys\_id**. + + 4. Navigate to `sys_now_assist_deployment_config_attributes.list`, click **New**, set **Deployment Configuration** to the `sys_id` you copied, **Name** to `persist_context_data`, and **Value** to `true`, then click **Submit**. + +9. In the Twilio console, go to your purchased number's configuration and set the URL copied earlier as the Webhook URL. \[Omitted image "voice-agents-twilio-configuration.png"\] Alt text: Twilio voice service configuration. diff --git a/markdown/intelligent-experiences/integrating-voice-service-with-ccaas-providers.md b/markdown/intelligent-experiences/integrating-voice-service-with-ccaas-providers.md index 229561a1792..778293d05c5 100644 --- a/markdown/intelligent-experiences/integrating-voice-service-with-ccaas-providers.md +++ b/markdown/intelligent-experiences/integrating-voice-service-with-ccaas-providers.md @@ -31,7 +31,6 @@ The following sections describe the configuration fields for each supported CCaa |Field|Description| |-----|-----------| -|Phone number to live agent|Phone number to connect the caller to a live agent when required.| |Authentication Token|Authentication token to authenticate to your Twilio voice service account.| |URL|Read-only. Autogenerated URL to connect Twilio voice service to the voice assistant.| @@ -60,11 +59,9 @@ Genesys uses the Audio Connector integration and the WebSocket channel type. Aft |Field|Description| |-----|-----------| |Transfer method|Read-only. Set to **BYE** for Amazon Connect.| -|ServiceNow call context|Read-only. The URL used by Amazon Connect to send call context data to the voice assistant when a call arrives.| -|Call context API|Read-only. Authentication credentials \(mTLS certificate or OAuth2\) used to secure call context requests from Amazon Connect to the voice assistant.| +|Call context API|Read-only. The URL that Amazon Connect uses to send call context data to the voice assistant.| |Client ID|Read-only. Generated client ID for OAuth2 authentication of call context requests from Amazon Connect to the voice assistant.| |Client Secret|Read-only. Generated client secret for OAuth2 authentication of call context requests from Amazon Connect to the voice assistant.| -|ServiceNow call context information|Read-only. Reference information for configuring the Amazon Connect call context in your AWS account.| ## 3CLogic \(WebSocket\) @@ -73,8 +70,8 @@ Genesys uses the Audio Connector integration and the WebSocket channel type. Aft |Field|Description| |-----|-----------| |URL|Read-only. Autogenerated WebSocket URL to connect the 3CLogic voice service to the voice assistant. Copy this value to your 3CLogic account.| -|Client ID|Read-only. Generated client ID to authenticate requests from 3CLogic to the voice assistant. Copy this value to your 3CLogic account.| -|Client Secret|Read-only. Generated client secret to authenticate requests from 3CLogic to the voice assistant. Copy this value to your 3CLogic account.| +|Client secret|Read-only. Generated client secret to authenticate requests from 3CLogic to the voice assistant. Copy this value to your 3CLogic account.| +|Client id|Read-only. Generated client ID to authenticate requests from 3CLogic to the voice assistant. Copy this value to your 3CLogic account.| ## Five9 \(SIP\) @@ -92,6 +89,8 @@ NICE CXone uses the SIP channel type. Enter the NICE API credentials from your C |-----|-----------| |API endpoint|The CXone API base URL. Must be a valid NICE domain, such as `https://cxone.niceincontact.com` or `https://cxone-gov.niceincontact.com`.| |Token endpoint|The CXone OAuth token URL used to generate authentication tokens. Must be a valid NICE domain.| +|Username|The access key ID from your CXone account. Work with your Nice account team to obtain this credential.| +|Password|The access key secret from your CXone account. This value is only displayed once when generated. Copy it before navigating away.| |Client ID|The OAuth client ID from your CXone account.| |Client Secret|The OAuth client secret from your CXone account.| @@ -114,8 +113,8 @@ Enable users to get support from AI voice agents by integrating a ServiceNow AI Enable users to get support from AI voice agents by integrating a ServiceNow voice assistant with Amazon Connect. - **[Integrate ServiceNow voice assistant with Five9](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/integrate-voice-service-with-five9.md)** Enable users to get support from AI voice agents by integrating a ServiceNow voice assistant with Five9 voice service. -- **[Integrate ServiceNow voice assistant with NICE CXone](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/integrate-voice-service-with-nice.md)** -Enable users to get support from AI voice agents by integrating a ServiceNow voice assistant with NICE CXone. +- **[Integrate ServiceNow voice assistant with Nice CXone](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/integrate-voice-service-with-nice.md)** +Enable users to get support from AI voice agents by integrating a ServiceNow voice assistant with Nice CXone. **Parent Topic:**[Deploy AI voice agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/deploy-ai-agents-for-voice.md) diff --git a/markdown/intelligent-experiences/knowledge-graph/configuring-knowledge-graph.md b/markdown/intelligent-experiences/knowledge-graph/configuring-knowledge-graph.md index de2a6c0e471..59d8bd3ebe2 100644 --- a/markdown/intelligent-experiences/knowledge-graph/configuring-knowledge-graph.md +++ b/markdown/intelligent-experiences/knowledge-graph/configuring-knowledge-graph.md @@ -27,7 +27,7 @@ On activation, the following Knowledge Graph plugins are installed by default: To implement the Knowledge Graph adoption, you must configure Knowledge Graph for Virtual Agent. -For pre-built integration with Now Assist Virtual Agent for Slot filling, configure Knowledge Graph in Virtual Agent. Refer for admin guided setup. +For pre-built integration with Now Assist Virtual Agent for Slot filling, configure Knowledge Graph in Virtual Agent. Refer [Configuring assistants overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md) for admin guided setup. -Knowledge Graph now supports Workflow Data Fabric that enables users to retrieve data from different systems without moving them. This ensures efficiency and security when working with sensitive information.To configure and integrate the Workflow Data Fabric tables for Knowledge Graph, see +Knowledge Graph now supports Workflow Data Fabric that enables users to retrieve data from different systems without moving them. This ensures efficiency and security when working with sensitive information.To configure and integrate the Workflow Data Fabric tables for Knowledge Graph, see [Managing data fabric tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/managing-data-fabric-tables-zcc.md) diff --git a/markdown/intelligent-experiences/knowledge-graph/example-use-case-for-knowledge-graph.md b/markdown/intelligent-experiences/knowledge-graph/example-use-case-for-knowledge-graph.md index 045503994f2..d475c8e3494 100644 --- a/markdown/intelligent-experiences/knowledge-graph/example-use-case-for-knowledge-graph.md +++ b/markdown/intelligent-experiences/knowledge-graph/example-use-case-for-knowledge-graph.md @@ -22,9 +22,9 @@ In this release, the available prebuilt integrations with Now Assist Virtual Age 2. Integration with Now Assist for Slot filling: Helps requesters and fulfillers in pre-filling the slots for LLM topics and skills execution using Natural Language Querying of Knowledge Graph. 3. Integration with Now Assist for Natural Language Query graph: Helps requesters and fulfillers with personalized responses on people queries and Natural Language queries. Also supports people citation card. -**Note:** To enable Knowledge Graph for Now Assist Virtual Agent, ensure that **sn\_vad\_genai.knowledge\_graph.enabled** and **sn\_ais\_assist.enable\_knowledge\_graph\_nlq** system properties are set to true. See . +**Note:** To enable Knowledge Graph for Now Assist Virtual Agent, ensure that **sn\_vad\_genai.knowledge\_graph.enabled** and **sn\_ais\_assist.enable\_knowledge\_graph\_nlq** system properties are set to true. See [Add a Knowledge Graph schema to a chat assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/add-kg-schema-assistant.md). -For more information see . +For more information see [Add a Knowledge Graph schema to a chat assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/add-kg-schema-assistant.md). **Note:** @@ -127,5 +127,5 @@ Knowledge Graph is also integrated with AI Search. You can enable Now Assist Mul Ensure that you have already configured Knowledge Graph with an assistant before enabling it on AI search. -To configure and enable the AI Search see . +To configure and enable the AI Search see [Now Assist Q&A Genius Results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/now-assist-qna-genius-results.md). diff --git a/markdown/intelligent-experiences/knowledge-graph/exploring-knowledge-graph.md b/markdown/intelligent-experiences/knowledge-graph/exploring-knowledge-graph.md index a6075afe231..e84fd8af5ae 100644 --- a/markdown/intelligent-experiences/knowledge-graph/exploring-knowledge-graph.md +++ b/markdown/intelligent-experiences/knowledge-graph/exploring-knowledge-graph.md @@ -76,7 +76,7 @@ In this release, the available prebuilt integrations are: |Customizable Knowledge Graph schema|Provides an option to copy the ServiceNow Knowledge Graph schemas for customization.|kg\_admin| |Test a Knowledge Graph schema|Provides an option to test a Knowledge Graph schema by running a query.|kg\_admin| |Use Workflow Data Fabric to retrieve information without saving or copying them from the source entity. This ensures efficiency and security.|Leverage Workflow Data Fabric tables in Knowledge Graph to retrieve data.|Requester| -|Create a Knowledge Graph schema with Workflow Data Fabric tables.|To create and manage Workflow Data Fabric tables, see |kg\_admin| +|Create a Knowledge Graph schema with Workflow Data Fabric tables.|To create and manage Workflow Data Fabric tables, see [Managing data fabric tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/managing-data-fabric-tables-zcc.md)|kg\_admin| ## What to explore next diff --git a/markdown/intelligent-experiences/knowledge-graph/initial-setup-for-enterprise-graph-schema.md b/markdown/intelligent-experiences/knowledge-graph/initial-setup-for-enterprise-graph-schema.md index 5afdb05b68f..8147a4a661d 100644 --- a/markdown/intelligent-experiences/knowledge-graph/initial-setup-for-enterprise-graph-schema.md +++ b/markdown/intelligent-experiences/knowledge-graph/initial-setup-for-enterprise-graph-schema.md @@ -24,7 +24,7 @@ If you have already completed the setup in sub-production instance, you can impo Assuming that you have completed the setup in sub-production instance, do the following to complete the initial setup in production instance: -- Create an integration user, in the sub-production instance. For more information, see +- Create an integration user, in the sub-production instance. For more information, see [Create a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAUser.md) - Verify if the descriptions are generated in sub-production instance. - Use the following procedure to: - Import the data into production. @@ -51,7 +51,7 @@ Role required: admin 5. Add the user name and password that was used, while creating the new user. - See for more information. + See [Create a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAUser.md) for more information. 6. Navigate to **All** > **System Import Sets** > **Administration** > **Data Sources**. @@ -71,11 +71,11 @@ Role required: admin 9. Navigate to **System Import Sets** > **Advanced** > **Import Sets**, once the data is loaded. - For detailed information, see import set documentation \[Omitted image "image.import-set-kg"\] Alt text: Import set + For detailed information, see import set documentation [Import sets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/import-sets-landing-page.md)\[Omitted image "image.import-set-kg"\] Alt text: Import set 10. Open the import set and select **Transform** from the Related links section. - For detailed information, see Transform map documentation + For detailed information, see Transform map documentation [Transform maps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/c_CreatingNewTransformMaps.md) 11. Select **Transform** to complete the transformation. diff --git a/markdown/intelligent-experiences/knowledge-graph/tagging-in-knowledge-graph.md b/markdown/intelligent-experiences/knowledge-graph/tagging-in-knowledge-graph.md index 69226379172..949f3992f2d 100644 --- a/markdown/intelligent-experiences/knowledge-graph/tagging-in-knowledge-graph.md +++ b/markdown/intelligent-experiences/knowledge-graph/tagging-in-knowledge-graph.md @@ -74,7 +74,7 @@ Follow these steps to create or edit tags: - Now Assist Panel: Now Assist Panel operates as a unified assistant across multiple workspaces, hence it is essential to tag tables as follows: - An individual tag for each workspace that encompasses key tables relevant to that workspace. This ensures the Now Assist panel can deliver responses specific to queries related to the workspace tables when accessed within each workspace. - Create a general tag that includes the most important tables required to answer users questions on Now Assist panel, allowing the Now Assist panel to provide relevant answers when used outside of any workspace. - - For more information on adding workspace tags in Now Assist Panel, see . + - For more information on adding workspace tags in Now Assist Panel, see [Add a Knowledge Graph schema to a chat assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/add-kg-schema-assistant.md). - AI agent: For an AI agent use case, include key tables relevant to the agent's purpose. For example, for asset manager agents User, Asset, and other crucial tables should be included in the tag. For more information, see [Add a Knowledge Graph to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/add-knowledge-graph.md). diff --git a/markdown/intelligent-experiences/multiple-conversations-aia.md b/markdown/intelligent-experiences/multiple-conversations-aia.md index 3dfba8c8d17..168c0f672dc 100644 --- a/markdown/intelligent-experiences/multiple-conversations-aia.md +++ b/markdown/intelligent-experiences/multiple-conversations-aia.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/multiple-conversations-aia.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configure, Now Assist AI agents, Enable AI experiences] --- diff --git a/markdown/intelligent-experiences/na-aia-capabilities.md b/markdown/intelligent-experiences/na-aia-capabilities.md index 98f908378b1..2cf430288e5 100644 --- a/markdown/intelligent-experiences/na-aia-capabilities.md +++ b/markdown/intelligent-experiences/na-aia-capabilities.md @@ -16,9 +16,9 @@ Lists the features supported by Now Assist AI agents, including configuration op ## Invoke Conversations with AI Agent Background Channel -The AI Agent Background Channel helps you to invoke AI Agent or agentic workflow execution from the Workspace. Use the AI Agent Background Channel associated with the AI Agent Background Provider to invoke conversations. The AI Agent Background Provider is based on the Custom Adapter Framework from Virtual Agent. For more information, see . +The AI Agent Background Channel helps you to invoke AI Agent or agentic workflow execution from the Workspace. Use the AI Agent Background Channel associated with the AI Agent Background Provider to invoke conversations. The AI Agent Background Provider is based on the Custom Adapter Framework from Virtual Agent. For more information, see [Configure a provider for your custom chat integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/create-provider-va-cccif.md). -Create a channel identifier in the Provider Channel Identities table \[sys\_cs\_provider\_application\] to add any additional conversational capabilities to your own provider application and get a new inbound ID that allows for customization. For more information, see . +Create a channel identifier in the Provider Channel Identities table \[sys\_cs\_provider\_application\] to add any additional conversational capabilities to your own provider application and get a new inbound ID that allows for customization. For more information, see [Create a channel identifier for your custom chat integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/create-channel-id-va-cccif.md). To start a conversation, trigger the flow using the sn\_aia.AiAgentRunttimeUtil\(\).startAiAgentConversation\(request\) API in the Script Include \(sys\_script\_include\) of the AIAgentBackgroundProvider and select **Run Script**. When the Script execution status indicates Success, the conversation begins in the order of utterances defined in the Script. diff --git a/markdown/intelligent-experiences/natural-language-query/create-nlq-synonym.md b/markdown/intelligent-experiences/natural-language-query/create-nlq-synonym.md index cbbd7588eb7..24044fa1542 100644 --- a/markdown/intelligent-experiences/natural-language-query/create-nlq-synonym.md +++ b/markdown/intelligent-experiences/natural-language-query/create-nlq-synonym.md @@ -61,7 +61,7 @@ Synonym Type Type of synonym. - **Table or Column**: Synonym for a value on a table or a specific column in that table. -- **Record**: Synonym for a value on the CMDB tables \[cmdb\_rel\_type\_table\]. For more information, see Querying the CMDB. +- **Record**: Synonym for a value on the CMDB tables \[cmdb\_rel\_type\_table\]. For more information, see [Querying the CMDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/querying-cmdb.md). **Note:** Supports cmdb\_rel\_type,cmdb\_group, cmdb\_ci\_service\_technical, cmdb\_ci\_service\_discovered, cmdb\_ci\_query\_based\_service tables. diff --git a/markdown/intelligent-experiences/natural-language-query/explore-natural-language-query.md b/markdown/intelligent-experiences/natural-language-query/explore-natural-language-query.md index 95d68b022c4..7c31e08bf62 100644 --- a/markdown/intelligent-experiences/natural-language-query/explore-natural-language-query.md +++ b/markdown/intelligent-experiences/natural-language-query/explore-natural-language-query.md @@ -67,8 +67,8 @@ Configuration Management Database \(CMDB\) 		-Query your CMDB data without needing to know table relationships or data structures.- Querying the CMDB -- Intelligent Search for CMDB +Query your CMDB data without needing to know table relationships or data structures.- [Querying the CMDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/querying-cmdb.md) +- [Intelligent Search for CMDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/intelligent-search-cmdb.md) English is the only supported language for CMDB. @@ -78,7 +78,7 @@ NLQ with AI Search in global search - in AI Search \(supports English only\) +[NLQ Genius Results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/genius-result-nlq-ais.md) in AI Search \(supports English only\)
diff --git a/markdown/intelligent-experiences/natural-language-query/natural-language-query-roles.md b/markdown/intelligent-experiences/natural-language-query/natural-language-query-roles.md index 83ee415a2d5..7d0d0fa0982 100644 --- a/markdown/intelligent-experiences/natural-language-query/natural-language-query-roles.md +++ b/markdown/intelligent-experiences/natural-language-query/natural-language-query-roles.md @@ -33,7 +33,7 @@ The administrator for Natural Language Query. Has full access to the following modules: -- NLQ Cmdb Implicit Relationships. For more information see . +- NLQ Cmdb Implicit Relationships. For more information see [Intelligent Search for CMDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/intelligent-search-cmdb.md). - [NLQ Query Logs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/natural-language-query/view-nlq-logs.md) - [NLQ Semantic Shortcuts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/natural-language-query/create-nlq-shortcut.md). - [NLQ Synonyms](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/natural-language-query/create-nlq-synonym.md). diff --git a/markdown/intelligent-experiences/natural-language-query/using-nlq.md b/markdown/intelligent-experiences/natural-language-query/using-nlq.md index c6a1bd77c4a..9f9ceb64be6 100644 --- a/markdown/intelligent-experiences/natural-language-query/using-nlq.md +++ b/markdown/intelligent-experiences/natural-language-query/using-nlq.md @@ -50,7 +50,7 @@ Keep the following information in mind when using NLQ. - Your requests can contain periods and apostrophes, but not wildcard characters such as asterisks or regex. - To group by a field or column, that column must be visible in the list view. Use the personalize list icon \(\[Omitted image "List\_PersonalizeListIcon.png"\] Alt text: Personalize list icon.\) to hide or display columns. -- For information about querying CMDB tables, see Querying the CMDB. +- For information about querying CMDB tables, see [Querying the CMDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/querying-cmdb.md). ## Tips for improving your queries diff --git a/markdown/intelligent-experiences/natural-language-query/view-nlq-table-guesser-logs.md b/markdown/intelligent-experiences/natural-language-query/view-nlq-table-guesser-logs.md index 2bd7bc47cf1..9d12b675556 100644 --- a/markdown/intelligent-experiences/natural-language-query/view-nlq-table-guesser-logs.md +++ b/markdown/intelligent-experiences/natural-language-query/view-nlq-table-guesser-logs.md @@ -45,7 +45,7 @@ Review these logs to troubleshoot which CMDB tables were inferred by NLQ. ## What to do next -For more information on CMDB queries, see . +For more information on CMDB queries, see [Exploring CMDB Query Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/querying-cmdb.md). **Parent Topic:**[Configuring NLQ](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/natural-language-query/configuring-nlq.md) diff --git a/markdown/intelligent-experiences/nlu-service/add-model-update-set.md b/markdown/intelligent-experiences/nlu-service/add-model-update-set.md index f5b20157c89..480352e3e3d 100644 --- a/markdown/intelligent-experiences/nlu-service/add-model-update-set.md +++ b/markdown/intelligent-experiences/nlu-service/add-model-update-set.md @@ -36,7 +36,7 @@ Adding a model to an update set includes the following resources: For more information on update sets, see [System update sets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/system-update-sets.md). -If you want to add the model to a different update set, you must make that update set the current one. See . +If you want to add the model to a different update set, you must make that update set the current one. See [Create and select an update set as the current set](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/create-select-update-set.md). For optimum portability, add your NLU model to a new, dedicated update set rather than to a system Default update set. To do this, a new update set must be manually created in the model's scope. An error is displayed if the current update set is the scope's Default. This error contains a link for manually creating a new update set. @@ -44,7 +44,7 @@ If the model contains records from multiple scopes, such as vocabulary tables, i When models \(either Global or scoped\) are moved using update sets, their training and publishing state remains the same after transfer. So a model that is trained and published before it is added to an update set does not require retraining or republishing on the target instance. -For information about parent-child update sets, see . +For information about parent-child update sets, see [Working with batched update sets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/us-hier-overview.md). ## Procedure diff --git a/markdown/intelligent-experiences/nlu-service/import-batch-test-set.md b/markdown/intelligent-experiences/nlu-service/import-batch-test-set.md index 7f6ab1f9be4..9f377d9135b 100644 --- a/markdown/intelligent-experiences/nlu-service/import-batch-test-set.md +++ b/markdown/intelligent-experiences/nlu-service/import-batch-test-set.md @@ -26,7 +26,7 @@ To create or add to an NLU test set, you can upload a file of test utterances ma Your CSV or XLSX \(Excel Workbook\) file should contain a table that pairs your test utterances with the intents that you expect for them. Your file can contain up to 10,000 utterances. Ensure that the file has columns titled "Utterance" and "Expected intent". -**Note:** For test sets in languages other than English, you must add the glide.import.csv.charset system property with the value UTF-8. See Import sets properties. +**Note:** For test sets in languages other than English, you must add the glide.import.csv.charset system property with the value UTF-8. See [Import sets properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/r_ImportSetsProperties.md). For the most accurate test results, include utterances that the model is likely to encounter from your users. Ensure that you have test utterances covering all the intents in your model. diff --git a/markdown/intelligent-experiences/nlu-service/import-primary-model-content-to-secondary-model.md b/markdown/intelligent-experiences/nlu-service/import-primary-model-content-to-secondary-model.md index 646c81b1f88..f55ff729da9 100644 --- a/markdown/intelligent-experiences/nlu-service/import-primary-model-content-to-secondary-model.md +++ b/markdown/intelligent-experiences/nlu-service/import-primary-model-content-to-secondary-model.md @@ -18,7 +18,7 @@ When content in your primary NLU model is updated, you can import the updates di ## Before you begin -- Activate the Localization Framework \(com.glide.localization\_framework.installer\) plugin. See Localization Framework. +- Activate the Localization Framework \(com.glide.localization\_framework.installer\) plugin. See [Localization Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/localization-framework-landing.md). - For Virtual Agent or AI Search models, create or use an existing primary model that has at least one secondary model. - Role required: nlu\_admin or admin. diff --git a/markdown/intelligent-experiences/nlu-service/nlu-expert-feedback-loop.md b/markdown/intelligent-experiences/nlu-service/nlu-expert-feedback-loop.md index 9f0476fe24e..81cbdfdf699 100644 --- a/markdown/intelligent-experiences/nlu-service/nlu-expert-feedback-loop.md +++ b/markdown/intelligent-experiences/nlu-service/nlu-expert-feedback-loop.md @@ -26,13 +26,13 @@ Expert Feedback Loop is part of the NLU Workbench - Advanced Features app availa To use Expert Feedback Loop, ensure that the NLU Workbench - Advanced Features \(sn\_nlu\_workbench\) plugin is active on your instance. For more information, see [Install NLU Workbench - Advanced Features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/nlu-service/install-nlu-workbench-adv-features.md) and [Activate the NLU Workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/nlu-service/activate-nlu-workbench.md). -Because Expert Feedback Loop relies on the data from VA chat logs, make sure that the Glide Virtual Agent \(com.glide.cs.chatbot\) plugin is also active. See Activate Virtual Agent. +Because Expert Feedback Loop relies on the data from VA chat logs, make sure that the Glide Virtual Agent \(com.glide.cs.chatbot\) plugin is also active. See [Activate Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/activate-virtual-agent.md). ## Importing expert feedback loop data between instances Before you start an import, make sure you have access to the data in your instance and have enough data to proceed with your feedback. -If you're working in a sub-production instance, you must import the feedback data from the **open\_nlu\_predict\_intent\_feedback** table in your production instance to your sub-production instance. For guidance on how to import, see Importing from another ServiceNow instance. +If you're working in a sub-production instance, you must import the feedback data from the **open\_nlu\_predict\_intent\_feedback** table in your production instance to your sub-production instance. For guidance on how to import, see [Importing from another ServiceNow instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/c_ImportingFromAnotherSNInstance.md). Here are a few data scenarios regarding the system behavior for the NLU models that house the feedback loop utterances. diff --git a/markdown/intelligent-experiences/nlu-service/nlu-landing.md b/markdown/intelligent-experiences/nlu-service/nlu-landing.md index 04ae5812861..d11e0841b9a 100644 --- a/markdown/intelligent-experiences/nlu-service/nlu-landing.md +++ b/markdown/intelligent-experiences/nlu-service/nlu-landing.md @@ -75,7 +75,7 @@ The system uses an inference API to train NLU algorithms by using sample record Other ServiceNow® applications consume NLU model output, such as Virtual Agent. -For example, Virtual Agent administrators can configure a Virtual Agent Designer conversation flow to consume NLU models so that agent chatbots can better understand user statements in the conversation. For more information on how Virtual Agent consumes NLU models, see: Natural Language Understanding \(NLU\) topic discovery in Virtual Agent. +For example, Virtual Agent administrators can configure a Virtual Agent Designer conversation flow to consume NLU models so that agent chatbots can better understand user statements in the conversation. For more information on how Virtual Agent consumes NLU models, see: [Natural Language Understanding \(NLU\) topic discovery in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/va-NLU.md). ## Get started diff --git a/markdown/intelligent-experiences/nlu-service/nlu-language-support.md b/markdown/intelligent-experiences/nlu-service/nlu-language-support.md index e26c1967dc6..58676bc8c75 100644 --- a/markdown/intelligent-experiences/nlu-service/nlu-language-support.md +++ b/markdown/intelligent-experiences/nlu-service/nlu-language-support.md @@ -7,7 +7,7 @@ release: australia product: NLU Service classification: nlu-service topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Exploring Natural Language Understanding, Natural Language Understanding, Enable AI experiences] --- diff --git a/markdown/intelligent-experiences/nlu-service/nlu-model-performance.md b/markdown/intelligent-experiences/nlu-service/nlu-model-performance.md index 66394ed98d3..f4333029f14 100644 --- a/markdown/intelligent-experiences/nlu-service/nlu-model-performance.md +++ b/markdown/intelligent-experiences/nlu-service/nlu-model-performance.md @@ -26,7 +26,7 @@ To access this application, use the nlu\_admin or admin role and navigate to **A ## Installation -NLU Model Performance is an application available on the ServiceNow® Store. To use this application, ensure that the NLU Workbench - Advanced Features \(sn\_nlu\_workbench\) plugin is active on your instance. For more information, see [Install NLU Workbench - Advanced Features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/nlu-service/install-nlu-workbench-adv-features.md) and [Activate the NLU Workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/nlu-service/activate-nlu-workbench.md). Because NLU Model Performance relies on data coming in from VA, ensure that the Glide Virtual Agent \(com.glide.cs.chatbot\) plugin is also active. See Activate Virtual Agent. +NLU Model Performance is an application available on the ServiceNow® Store. To use this application, ensure that the NLU Workbench - Advanced Features \(sn\_nlu\_workbench\) plugin is active on your instance. For more information, see [Install NLU Workbench - Advanced Features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/nlu-service/install-nlu-workbench-adv-features.md) and [Activate the NLU Workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/nlu-service/activate-nlu-workbench.md). Because NLU Model Performance relies on data coming in from VA, ensure that the Glide Virtual Agent \(com.glide.cs.chatbot\) plugin is also active. See [Activate Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/activate-virtual-agent.md). ## Configuring Conversational Interfaces settings for ServiceNow NLU @@ -34,7 +34,7 @@ To help with tracking NLU performance, you must first configure the Conversation \[Omitted image "nlu-model-performance0.png"\] Alt text: Setting Conversational Interfaces settings -To configure the settings, you need to use the virtual\_agent\_admin or admin role. For configuration guidance, see Implement NLU in Virtual Agent and Enable NLU languages in Virtual Agent settings. +To configure the settings, you need to use the virtual\_agent\_admin or admin role. For configuration guidance, see [Implement NLU in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/implement-nlu-va.md) and [Enable NLU languages in Virtual Agent settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/enable-langs-va-gen-settings.md). ## Reviewing the user interface \(UI\) @@ -104,5 +104,5 @@ Click **Run analysis** or **Rerun analysis**, whichever is available. Each time [Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/virtual-agent-landing-page.md) -[bundle-convint.va-NLU] +[Natural Language Understanding in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/va-NLU.md) diff --git a/markdown/intelligent-experiences/nlu-service/nlu-models.md b/markdown/intelligent-experiences/nlu-service/nlu-models.md index 21693d6027a..8a37ea7f85c 100644 --- a/markdown/intelligent-experiences/nlu-service/nlu-models.md +++ b/markdown/intelligent-experiences/nlu-service/nlu-models.md @@ -63,7 +63,7 @@ Fewer functions and columns are displayed for IAR than for the other application - The **Create new model** button is not displayed because the prebuilt model is used directly. - The section **Boost your model performance** is not displayed. -For more information on setting up IAR, see . +For more information on setting up IAR, see [Using Issue Auto Resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/auto-resolution-va.md). ## NLU Models for AI Search @@ -74,7 +74,7 @@ For more information on setting up IAR, see . For an introduction to managing AI Search in the NLU Workbench, watch the following video. -For more information, see the landing page. +For more information, see the [AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/overview-ais.md) landing page. ## What you can do next diff --git a/markdown/intelligent-experiences/nlu-service/prebuilt-vocabulary.md b/markdown/intelligent-experiences/nlu-service/prebuilt-vocabulary.md index d628c84b1b6..008c6fe5c68 100644 --- a/markdown/intelligent-experiences/nlu-service/prebuilt-vocabulary.md +++ b/markdown/intelligent-experiences/nlu-service/prebuilt-vocabulary.md @@ -7,7 +7,7 @@ release: australia product: NLU Service classification: nlu-service topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [NLU vocabulary, Build and train your model, Model management, Natural Language Understanding, Enable AI experiences] --- diff --git a/markdown/intelligent-experiences/nlu-service/reusing-predefined-nlu-intents.md b/markdown/intelligent-experiences/nlu-service/reusing-predefined-nlu-intents.md index a1978853d76..e71b7a7279f 100644 --- a/markdown/intelligent-experiences/nlu-service/reusing-predefined-nlu-intents.md +++ b/markdown/intelligent-experiences/nlu-service/reusing-predefined-nlu-intents.md @@ -28,9 +28,9 @@ The prebuilt models map to common conversation topics used by Virtual Agent chat For more NLU and Virtual Agent context, refer to the following product documentation: -- For ITSM context, see ITSM Virtual Agent. -- For HR context, see Virtual Agent for HR Service Delivery. -- For CSM context, see Customer Service Virtual Agent conversations. +- For ITSM context, see [ITSM Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/itsm-virtual-agent.md). +- For HR context, see [Virtual Agent for HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/hr-virtual-agent-conversations.md). +- For CSM context, see [Customer Service Virtual Agent conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-virtual-agent-chatbot.md). ## Virtual Agent and NLU plugins and roles @@ -52,7 +52,7 @@ Descriptions -Enables Pre-built Virtual Agent topics, topic blocks, and ServiceNow NLU models for the Customer Service Management, HR Service Delivery, and IT Service Management applications. +Enables [Pre-built Virtual Agent topics, topic blocks, and ServiceNow NLU models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/prebuilt-topics-ITSM.md) for the Customer Service Management, HR Service Delivery, and IT Service Management applications. - Requires the Glide Virtual Agent \(com.glide.cs.chatbot\) plugin to be activated. - Automatically activates the NLU Workbench \(com.snc.nlu\_studio\) plugin. diff --git a/markdown/intelligent-experiences/nlu-service/translate-multilingual-model.md b/markdown/intelligent-experiences/nlu-service/translate-multilingual-model.md index 1947bb3dbbe..c11deed2670 100644 --- a/markdown/intelligent-experiences/nlu-service/translate-multilingual-model.md +++ b/markdown/intelligent-experiences/nlu-service/translate-multilingual-model.md @@ -18,7 +18,7 @@ Add a language to an existing NLU model by translating it. Use one of several tr ## Before you begin -- Activate the Localization Framework \(com.glide.localization\_framework.installer\) plugin. See Localization Framework. +- Activate the Localization Framework \(com.glide.localization\_framework.installer\) plugin. See [Localization Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/localization-framework-landing.md). - In your target application scope, create a primary language model, or use an existing primary model. - Multilingualism is available for Virtual Agent and AI Search models. - Role required: nlu\_admin or admin. @@ -51,9 +51,9 @@ Description -Translate using machine-intelligence providers such as Google. Selecting the card creates a translated secondary model. Machine translations may be incorrect or too literal, so review the translated content for accuracy. For more information, see Dynamic Translation. +Translate using machine-intelligence providers such as Google. Selecting the card creates a translated secondary model. Machine translations may be incorrect or too literal, so review the translated content for accuracy. For more information, see [Dynamic Translation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/dynamic-translation-overview.md). - To activate the Use AI mode, Localization Framework must be configured and activated. + To activate the Use AI mode, [Localization Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/localization-framework-landing.md) must be configured and activated.
@@ -61,7 +61,7 @@ Translate using machine-intelligence providers such as Google. Selecting the car -Request translation by a professional translation team. When you select this mode, an LF task is created per the LF language group settings for the secondary language. When the translations are completed, the translated model is created and ready for review. For more information, see Localization Framework and Translation modes. +Request translation by a professional translation team. When you select this mode, an LF task is created per the LF language group settings for the secondary language. When the translations are completed, the translated model is created and ready for review. For more information, see [Localization Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/localization-framework-landing.md) and [Translation modes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/translation-modes.md).
diff --git a/markdown/intelligent-experiences/nlu-service/virtual-agent-nlu-model-builder-integration.md b/markdown/intelligent-experiences/nlu-service/virtual-agent-nlu-model-builder-integration.md index e1bd05a3fdd..7a838c2f768 100644 --- a/markdown/intelligent-experiences/nlu-service/virtual-agent-nlu-model-builder-integration.md +++ b/markdown/intelligent-experiences/nlu-service/virtual-agent-nlu-model-builder-integration.md @@ -16,7 +16,7 @@ breadcrumb: [Natural Language Understanding, Enable AI experiences] Virtual Agent administrators can access and update their NLU models from within the Virtual Agent Designer user interface. -**Note:** If you have Now Assist in Virtual Agent, you can continue to use your existing NLU topics and migrate them into new LLM topics using the topic migration feature within Virtual Agent Designer. For more information on topic migration, see . +**Note:** If you have Now Assist in Virtual Agent, you can continue to use your existing NLU topics and migrate them into new LLM topics using the topic migration feature within Virtual Agent Designer. For more information on topic migration, see [Migrate NLU topics to LLM topics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/migrate-nlu-llm.md). ## Integration setup tasks, roles, and details @@ -33,14 +33,14 @@ Virtual Agent administrators must also apply their NLU model to a conversation t - In **Topic Properties**, select the NLU model, the NLU intent, and the topic switching behavior. - For input controls used in the topic flow, set the NLU properties for entity extraction. -Optionally, admins can activate Dialog Acts to enable Virtual Agent to respond flexibly when users make a modification in mid-conversation. Currently available response types are Modify, Affirm, and Negate, based on the last 5 exchanges in the conversation. Dialog Acts can be configured for English only, in Topic Properties. For more information see . +Optionally, admins can activate Dialog Acts to enable Virtual Agent to respond flexibly when users make a modification in mid-conversation. Currently available response types are Modify, Affirm, and Negate, based on the last 5 exchanges in the conversation. Dialog Acts can be configured for English only, in Topic Properties. For more information see [Dialog Acts for Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/c_dialog-acts.md). After the NLU model is complete and associated with a Virtual Agent conversation topic, administrators with the virtual\_agent\_admin or admin role can do the following from within the Virtual Agent Designer user interface. - Update NLU intent utterances. - Train, test, and publish the NLU model. -For more information, see Natural Language Understanding \(NLU\) topic discovery in Virtual Agent. +For more information, see [Natural Language Understanding \(NLU\) topic discovery in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/va-NLU.md). ## Publishing topics from Virtual Agent diff --git a/markdown/intelligent-experiences/now-assist-center-configure-admin-settings.md b/markdown/intelligent-experiences/now-assist-center-configure-admin-settings.md index 6959a1b837e..10b172dfda9 100644 --- a/markdown/intelligent-experiences/now-assist-center-configure-admin-settings.md +++ b/markdown/intelligent-experiences/now-assist-center-configure-admin-settings.md @@ -95,7 +95,7 @@ Opens the Prompt Injection page from Now Assist Admin console. Activate or deactivate prompt injection attack detection to protect all generative AI applications and AI-generated text and conversations on your instance from malicious inputs and unintended model behaviors. - For more information, see . + For more information, see [Configure prompt injection attack protection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/configure-prompt-injection-attack-protection.md).
@@ -107,7 +107,7 @@ Opens the Offensiveness page from Now Assist Admin console. Activate offensiveness detection to log or block offensive content generated by Now Assist skills and workflows. - For more information, see . + For more information, see [Activate offensiveness protection for generative AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/activate-offensiveness-protection-for-generative-ai.md).
@@ -119,7 +119,7 @@ Opens the Filters page from Now Assist Admin console. Set up filters in Now Assist Guardian to redirect Virtual Agent users to a live agent or HR case when a sensitive subject is detected in a conversation. - For more information, see . + For more information, see [Configure sensitive topic filters](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/configure-sensitive-topic-filters.md).
diff --git a/markdown/intelligent-experiences/now-assist-center-create-asset.md b/markdown/intelligent-experiences/now-assist-center-create-asset.md index cc260c1ec40..d3c28245ec7 100644 --- a/markdown/intelligent-experiences/now-assist-center-create-asset.md +++ b/markdown/intelligent-experiences/now-assist-center-create-asset.md @@ -31,7 +31,7 @@ From the asset inventory, asset types are created by opening their respective ap - Create Virtual Agent assets with Virtual Agent Assistant Designer, including topics, virtual assistants, subflows, and actions. - For more information, see . + For more information, see [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/assistant-designer.md). - Create custom skills with Now Assist Skill Kit. @@ -43,7 +43,7 @@ From the asset inventory, asset types are created by opening their respective ap - Create catalog items with Catalog Builder. - For more information, see . + For more information, see [Catalog Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/catalog-builder.md). - Create knowledge graphs with Knowledge Graph Designer. @@ -118,7 +118,7 @@ Opens the New Subflow form in Assistant Designer. A subflow is an automated process that is part of a larger automated process. It consists of reusable actions and flow logic, data inputs, and outputs. - For more information on creating an asset in Virtual Agent Designer, see . + For more information on creating an asset in Virtual Agent Designer, see [Getting started with the Asset library in Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/conversation-designer-virtual-agent.md).
@@ -130,7 +130,7 @@ Opens the New Action form in Assistant Designer. An action is a single step or task performed by a an AI agent, a workflow, or a subflow. - For more information on creating an asset in Virtual Agent Designer, see . + For more information on creating an asset in Virtual Agent Designer, see [Getting started with the Asset library in Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/conversation-designer-virtual-agent.md).
@@ -142,7 +142,7 @@ Opens the Create an assistant page in Assistant Designer. A virtual assistant is the container for the end-to-end administrative configuration for a chat or voice conversation. - For more information on creating a virtual assistant in Assistant Designer, see . + For more information on creating a virtual assistant in Assistant Designer, see [Configuring assistants overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).
@@ -154,7 +154,7 @@ Opens the Create a topic form in Assistant Designer. A conversational topic is used to structure back-and-forth conversations between the virtual agent and the end user. - For more information on creating an asset in Virtual Agent Designer, see . + For more information on creating an asset in Virtual Agent Designer, see [Getting started with the Asset library in Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/conversation-designer-virtual-agent.md).
@@ -166,7 +166,7 @@ Opens the Catalog Builder. A catalog item is used to publish a service to users in the Service Catalog. - For more information on creating a catalog item in Catalog Builder, see . + For more information on creating a catalog item in Catalog Builder, see [Catalog Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/catalog-builder.md).
diff --git a/markdown/intelligent-experiences/now-assist-center-glossary.md b/markdown/intelligent-experiences/now-assist-center-glossary.md index e95c845b044..57ed0a415ab 100644 --- a/markdown/intelligent-experiences/now-assist-center-glossary.md +++ b/markdown/intelligent-experiences/now-assist-center-glossary.md @@ -15,7 +15,7 @@ breadcrumb: [Reference, Now Assist Center, Enable AI experiences] Before getting started with Now Assist Center, it is important to understand some key concepts used in the application. -For more helpful terminology, see glossary. +For more helpful terminology, see [ServiceNow AI Platform glossary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) glossary. **Parent Topic:**[Now Assist Center reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-center-reference.md) diff --git a/markdown/intelligent-experiences/now-assist-center-set-up-automation-discovery.md b/markdown/intelligent-experiences/now-assist-center-set-up-automation-discovery.md index fc0d83ea1bd..959c6d0effb 100644 --- a/markdown/intelligent-experiences/now-assist-center-set-up-automation-discovery.md +++ b/markdown/intelligent-experiences/now-assist-center-set-up-automation-discovery.md @@ -86,7 +86,7 @@ Analyzes interaction records from chat, voice, and email channels to uncover fre 2. Use conditions to select certain properties as a filter. - For more information on how conditions work, see . + For more information on how conditions work, see [OR conditions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_UsingORConditions.md). 3. Select **Add condition set** to add conditions. diff --git a/markdown/intelligent-experiences/now-assist-center-use-guardian-features.md b/markdown/intelligent-experiences/now-assist-center-use-guardian-features.md index 316da35b8c4..c1f78612750 100644 --- a/markdown/intelligent-experiences/now-assist-center-use-guardian-features.md +++ b/markdown/intelligent-experiences/now-assist-center-use-guardian-features.md @@ -38,7 +38,7 @@ Now Assist Guardian provides safety and governance controls for AI-generated con In Now Assist Center, the integration of Now Assist Guardian includes multi-tabbing support for working with safety and governance controls without leaving the application context. -For more information on Now Assist Guardian, see . +For more information on Now Assist Guardian, see [Now Assist Guardian](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-guardian.md). ## Procedure @@ -52,15 +52,15 @@ For more information on Now Assist Guardian, see . Now Assist Guardian provides three guardrails. Each guardrail has a different scope. -
+
Guardrail - + Description -
+
**Prompt injection detection** @@ -70,9 +70,9 @@ This guardrail attempts to override LLM instructions or expose restricted inform Select **Prompt injection** to open the Prompt injection tab. - For more information on how to configure this guardrail, see . + For more information on how to configure this guardrail, see [Configure prompt injection attack protection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/configure-prompt-injection-attack-protection.md). -
+
**Offensiveness detection** @@ -82,9 +82,9 @@ This guardrail detects offensive or harmful content in AI inputs and outputs. It Select **Offensiveness** to open the Offensiveness tab. - For more information on how to configure this guardrail, see . + For more information on how to configure this guardrail, see [Activate offensiveness protection for generative AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/activate-offensiveness-protection-for-generative-ai.md). -
+
**Sensitive topic filters** @@ -94,7 +94,7 @@ This guardrail filters subjects not suited for AI responses, such as workplace s Select **Sensitive Filters** to open the Filters tab. - For more information on how to configure this guardrail, see . + For more information on how to configure this guardrail, see [Configure sensitive topic filters](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/configure-sensitive-topic-filters.md).
diff --git a/markdown/intelligent-experiences/now-assist-center-using-other-applications.md b/markdown/intelligent-experiences/now-assist-center-using-other-applications.md index 608ab19d2f6..e0c572336b6 100644 --- a/markdown/intelligent-experiences/now-assist-center-using-other-applications.md +++ b/markdown/intelligent-experiences/now-assist-center-using-other-applications.md @@ -45,7 +45,7 @@ AI Agent Advisor section of the Now Assist Center home page, Automation opportun Assistant Designer, Asset Library - See . + See [Assistant Designer Asset library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/vad-topics-page.md). 		@@ -101,7 +101,7 @@ Admin page Now Assist Admin console, Now Assist Guardian - See . + See [Now Assist Guardian](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-guardian.md). diff --git a/markdown/intelligent-experiences/now-assist-center-view-ai-usage.md b/markdown/intelligent-experiences/now-assist-center-view-ai-usage.md index 891b58c8e26..a1b199ac063 100644 --- a/markdown/intelligent-experiences/now-assist-center-view-ai-usage.md +++ b/markdown/intelligent-experiences/now-assist-center-view-ai-usage.md @@ -193,7 +193,7 @@ The Security dashboard page displays metrics and status information related to s
To ask natural-language questions about Now Assist Analytics dashboards and metrics, use the AI Analytics Q and A agent from the Now Assist panel. For more information, see . - The Assistants tab provides dashboards showing usage and performance metrics for AI assistants. The dashboards are featured on the Analytics feature of the Assistant Designer. For more information, see . + The Assistants tab provides dashboards showing usage and performance metrics for AI assistants. The dashboards are featured on the Analytics feature of the Assistant Designer. For more information, see [Analyzing assistants](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/ai-engagement-analytics.md).
@@ -211,7 +211,7 @@ Overview The Overview dashboard page provides high-level summary of assistant activity, assist usage, user engagement and overall customer satisfaction \(CSAT\) score. - For more information, see . + For more information, see [Overview page in Assistant analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/overview-page-in-assistant-analytics.md).
@@ -221,7 +221,7 @@ Usage The Usage dashboard page aggregates key metrics related to assistant usage, including the total number of conversations by assistant, conversations by channel, citations associated with the results, and the flow of conversation states. - For more information, see . + For more information, see [Usage page in Assistant analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/usage-page-in-assistant-analytics.md).
@@ -231,7 +231,7 @@ Adoption & Engagement The Adoption & Engagement dashboard page aggregates metrics related to user adoption and engagement, including average active users, new user growth, conversation volume trends, assist-to-execution trend, and channel distribution. - For more information, see . + For more information, see [Adoption and Engagement page in Assistant analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/adoption-and-engagement-page-in-assistant-analytics.md).
@@ -241,7 +241,7 @@ Self Solved The Self-Solve Performance dashboard page aggregates metrics related to self-solved events \(instances where assistants resolved user queries\), deflection rates, live agent transfers, and user effort. - For more information, see . + For more information, see [Self-Solve Performance page in Assistant analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/self-solve-performance-page-in-assistant-analytics.md).
@@ -251,7 +251,7 @@ Sentiment The Sentiment dashboard page aggregates metrics related to user satisfaction, emotional feedback, empathy levels, and conversation outcomes. These metrics enable you to monitor inferred CSAT, track transfers and escalations, analyze empathy distribution, and review negative emotion trends. - For more information, see . + For more information, see [Sentiment page in Assistant analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/sentiment-page-in-assistant-analytics.md).
@@ -261,7 +261,7 @@ Assists The Assists dashboard page aggregates metrics related to conversational assists, including total assists consumed, usage breakdown by assistant, usage trends, and features which used the most number of assists. - For more information, see . + For more information, see [Assists page in Assistant analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/assists-page-in-assistant-analytics.md).
diff --git a/markdown/intelligent-experiences/now-assist-data-kit/add-dataset.md b/markdown/intelligent-experiences/now-assist-data-kit/add-dataset.md index 2ec1d52b55b..0fa40a44818 100644 --- a/markdown/intelligent-experiences/now-assist-data-kit/add-dataset.md +++ b/markdown/intelligent-experiences/now-assist-data-kit/add-dataset.md @@ -82,7 +82,7 @@ Role required: sn\_data\_kit.admin - I'm assuring to use data responsibly for AI Evaluation - Scan for personally identifiable or information sensitive data before creating datasets. You can turn this off if you prefer. - **Note:** If you opt in, your data is scanned for sensitive data like names or email addresses using vault service. After the scan, records will be highlighted and give you an option to anonymize them. You can also choose to scan the dataset after it is generated. + **Note:** If you opt in, your data is scanned for sensitive data like names or email addresses using [vault service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/privacy-landing-page.md). After the scan, records will be highlighted and give you an option to anonymize them. You can also choose to scan the dataset after it is generated. 10. Select **Add data**. diff --git a/markdown/intelligent-experiences/now-assist-guardian-analytics.md b/markdown/intelligent-experiences/now-assist-guardian-analytics.md index a2e2c459b9b..3f9c9ce5672 100644 --- a/markdown/intelligent-experiences/now-assist-guardian-analytics.md +++ b/markdown/intelligent-experiences/now-assist-guardian-analytics.md @@ -48,7 +48,7 @@ Apply the filters on the dashboard to view guardrail activity for skills in a da - **Categories of offensive content** - This area of the dashboard shows a breakdown of offensive content occurrences by the categories. If content is deemed to be offensive under more than one category, for example, toxic and defamatory, the occurrence is counted individually toward both the categories. For more information on offensive content categories, see . + This area of the dashboard shows a breakdown of offensive content occurrences by the categories. If content is deemed to be offensive under more than one category, for example, toxic and defamatory, the occurrence is counted individually toward both the categories. For more information on offensive content categories, see [Now Assist Guardian](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-guardian.md). \[Omitted image "naa-nag-categories-offensive-content.png"\] Alt text: Categories of offensive content indicator. diff --git a/markdown/intelligent-experiences/now-assist-in-document-intelligence/docintel-exploring-now-assist.md b/markdown/intelligent-experiences/now-assist-in-document-intelligence/docintel-exploring-now-assist.md index 48a50d23666..8bfce404e92 100644 --- a/markdown/intelligent-experiences/now-assist-in-document-intelligence/docintel-exploring-now-assist.md +++ b/markdown/intelligent-experiences/now-assist-in-document-intelligence/docintel-exploring-now-assist.md @@ -8,7 +8,7 @@ product: Now Assist in Document Intelligence classification: now-assist-in-document-intelligence topic_type: concept last_updated: "2026-03-12" -reading_time_minutes: 4 +reading_time_minutes: 5 keywords: [Now Assist, Gen AI, Generative AI, Document Intelligence] breadcrumb: [Now Assist in Document Intelligence, Enable AI experiences] --- @@ -25,10 +25,10 @@ Now Assist in Document Intelligence makes the following generative AI capabiliti - Document Q&A: Agents can save time when reviewing documents by using the predictive capabilities of generative AI to provide answers to predefined questions. - Document and visual insights AI agent. The AI agent gathers context from user input and document or image attachments, generates the requested information based on the content, and provides the information along with any relevant task details. For more information on AI agents, see [Document and visual insights AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-in-document-intelligence/document-and-visual-insights-ai-agent.md). - Contract metadata extraction and contract analysis. The skills for contract metadata extraction and contract analysis are only available with the Now Assist in Contract Management application. For more information, see [Now Assist in Contract Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/cncore-now-assit-landing.md). -- Attachment summarization. Agents can view a summary of attachment content along with the record summary in ITSM. Attachment summarization is available in Now Assist for ITSM. For more information, see . -- Document chat. Agents can receive chat responses based on document content. Document chat is available in Now Assist for Virtual Agent. For more information, see . +- Attachment summarization. Agents can view a summary of attachment content along with the record summary in ITSM. Attachment summarization is available in Now Assist for ITSM. For more information, see [Customize a Now Assist for IT Service Management \(ITSM\) skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/cust-now-assist-itsm-skill.md). +- Document chat. Agents can receive chat responses based on document content. Document chat is available in Now Assist for Virtual Agent. For more information, see [Upload documents in a chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/upload-documents-na-va.md). - Invoice data extraction. Extract invoice details from PDFs submitted through email or supplier portal and automatically process the digitized invoice within Accounts Payable Operations \(APO\). For more information, see [Now Assist for Accounts Payable Operations \(APO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-apo.md). -- ESG information extraction. Extract ESG-related information from invoices to support Operational Sustainability Management \(ESG\) initiatives and regulatory compliance. For more information, see . +- ESG information extraction. Extract ESG-related information from invoices to support Operational Sustainability Management \(ESG\) initiatives and regulatory compliance. For more information, see [Filter citations documents for Operational Sustainability Management \(formerly ESG Management\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/filter-citations-and-authority-documents-for-esg.md). ## Now Assist in Document Intelligence skills @@ -42,7 +42,7 @@ Now Assist in Document Intelligence skills are enabled in the Platform workflow The multimodal chat skill is used to enable chat responses about the content of uploaded documents and images. It is only used on the server side by the document and visual insights AI agent and by the question answering capability in Now Assist for Virtual Agent. This skill doesn’t require configuration in the Now Assist Admin console. - For more information on these capabilities, see [Document and visual insights AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-in-document-intelligence/document-and-visual-insights-ai-agent.md) and . + For more information on these capabilities, see [Document and visual insights AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-in-document-intelligence/document-and-visual-insights-ai-agent.md) and [Upload documents in a chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/upload-documents-na-va.md). ## Now Assist in Document Intelligence workflow diff --git a/markdown/intelligent-experiences/now-assist-in-document-intelligence/review-extracted-information.md b/markdown/intelligent-experiences/now-assist-in-document-intelligence/review-extracted-information.md index 346b01e9db1..2226ceb1c3a 100644 --- a/markdown/intelligent-experiences/now-assist-in-document-intelligence/review-extracted-information.md +++ b/markdown/intelligent-experiences/now-assist-in-document-intelligence/review-extracted-information.md @@ -53,15 +53,15 @@ For more information, see [Document Intelligence workspace with Now Assist](http For information on using the draw tool, see [Extract fields using the draw tool](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/document-intelligence/use-draw-mode-to-extract-fields.md). -
+
Option - + Description -
+
**Edit the field value or answer** @@ -75,7 +75,7 @@ To make a change: 4. Select **Save**. -
+
**Mark the field value or answer as missing in the document** @@ -89,7 +89,7 @@ If you can’t find an appropriate match, mark it as missing in the document. 4. Select **Save**. -
+
**Mark the field value or answer as reviewed** diff --git a/markdown/intelligent-experiences/now-assist-in-document-intelligence/set-up-use-case-for-now-assist-document-intelligence.md b/markdown/intelligent-experiences/now-assist-in-document-intelligence/set-up-use-case-for-now-assist-document-intelligence.md index d380b50c8fc..0d270882c08 100644 --- a/markdown/intelligent-experiences/now-assist-in-document-intelligence/set-up-use-case-for-now-assist-document-intelligence.md +++ b/markdown/intelligent-experiences/now-assist-in-document-intelligence/set-up-use-case-for-now-assist-document-intelligence.md @@ -181,11 +181,11 @@ Upload from this device 4. Use the conditions to select certain fields as specific triggers for the integration. - Conditions are available if you selected `Process task` in the previous step. For more information on conditions, see . + Conditions are available if you selected `Process task` in the previous step. For more information on conditions, see [OR conditions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_UsingORConditions.md). 5. Select the **Create Flow** option to create a flow for this integration in Workflow Studio. - **Tip:** This option should be selected, unless you are planning to write your own custom script to set up the integration.Be sure the integration is activated on Workflow Studio. For more information, see . + **Tip:** This option should be selected, unless you are planning to write your own custom script to set up the integration.Be sure the integration is activated on Workflow Studio. For more information, see [Building flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/flows.md). 6. Select **Save**. diff --git a/markdown/intelligent-experiences/now-assist-install-config-checklist.md b/markdown/intelligent-experiences/now-assist-install-config-checklist.md index 534f73a8776..d78f61b4f10 100644 --- a/markdown/intelligent-experiences/now-assist-install-config-checklist.md +++ b/markdown/intelligent-experiences/now-assist-install-config-checklist.md @@ -6,7 +6,7 @@ canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/now-ass release: australia topic_type: concept last_updated: "2026-03-12" -reading_time_minutes: 7 +reading_time_minutes: 8 keywords: [installing Now Assist, AI features, AI products, updating Now Assist, solutions, Now Assist, GenAI, generative AI, configure Now Assist] breadcrumb: [ServiceNow AI implementation, Enable AI experiences] --- @@ -37,7 +37,7 @@ I can't find agent spokes -Install the Now Assist for Spokes application from the ServiceNow Store. For details, see . +Install the Now Assist for Spokes application from the ServiceNow Store. For details, see [ServiceNow Otto for Integration Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-spokes.md).
@@ -61,7 +61,7 @@ External content isn't included in search results -You can use External Content Connectors to include other sources in your search results. For details, see . +You can use External Content Connectors to include other sources in your search results. For details, see [External Content Connectors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/ext-cont-connectors-landing-page.md).
@@ -74,7 +74,7 @@ Now Assist in AI Search Genius results don't appear 1. Verify that AI Search and Now Assist in AI Search are installed and configured. -2. To use Now Assist Q&A Genius Results in AI Search applications, link the Now Assist Q&A Genius Result configuration to your search profiles for those applications. For details, see . +2. To use Now Assist Q&A Genius Results in AI Search applications, link the Now Assist Q&A Genius Result configuration to your search profiles for those applications. For details, see [Link a Genius Result configuration to a search profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/link-gr-search-profile-ais.md). 3. Verify that all Now Assist plugins are up to date. 4. Try repairing the plugins. @@ -115,7 +115,7 @@ I want to view my subscriptions -See . +See [Product subscriptions overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/subscriptions-overview-v2.md).
@@ -128,7 +128,7 @@ Can't access skills in the Now Assist panel - Verify that the skill is configured to display in the Now Assist panel. For details, see [Edit a Now Assist skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/edit-a-now-assist-skill.md). -- If you are using Now Assist in Virtual Agent, verify that search sources were configured for the Now Assist panel. You can specify search sources for a Now Assist panel assistant when you set it up. Search sources are essential for the Now Assist panel and Virtual Agent. Without them, they cannot discover or rank skills and agentic workflows. For details, see and . +- If you are using Now Assist in Virtual Agent, verify that search sources were configured for the Now Assist panel. You can specify search sources for a Now Assist panel assistant when you set it up. Search sources are essential for the Now Assist panel and Virtual Agent. Without them, they cannot discover or rank skills and agentic workflows. For details, see [Configuring assistants overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md) and [Assign search sources to a chat assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/add-info-sources-assistant.md). If Now Assist in Virtual Agent is not installed, the Now Assist panel uses default search sources. @@ -179,7 +179,7 @@ Errors after clone -Try repairing affected plugins. For details, see . +Try repairing affected plugins. For details, see [Repair a ServiceNow application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/repair-app.md).
@@ -191,7 +191,7 @@ The Q&A results skill is not in the Now Assist Admin console -Set up AI Search. For details, see . +Set up AI Search. For details, see [Configuring AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/configuring-ais.md).
@@ -203,12 +203,12 @@ Features/skills are missing or generally not working -- Verify that all of your Now Assist plugins are up to date. For details, see . -- Verify that version and dependency requirements are met. For details, see . +- Verify that all of your Now Assist plugins are up to date. For details, see [Install an update to a ServiceNow Store application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_InstallUpdates.md). +- Verify that version and dependency requirements are met. For details, see [Evaluating version requirements and dependencies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/versions-dependencies.md). - For skills, verify that they are active in the Now Assist Admin console. For details, see [Activate a Now Assist skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configure-a-now-assist-skill.md). - Verify that the user has the correct role for the skill. - Try clearing the cookies and cache in the web browser. -- Try repairing Generative AI Controller. For details, see . +- Try repairing Generative AI Controller. For details, see [Repair a ServiceNow application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/repair-app.md).
@@ -234,9 +234,9 @@ Missing entries, fields, and errors -- Verify that all of your Now Assist plugins are up to date. For details, see . -- Try repairing the application. For details, see . -- Try repairing Generative AI Controller. For details, see . +- Verify that all of your Now Assist plugins are up to date. For details, see [Install an update to a ServiceNow Store application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_InstallUpdates.md). +- Try repairing the application. For details, see [Repair a ServiceNow application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/repair-app.md). +- Try repairing Generative AI Controller. For details, see [Repair a ServiceNow application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/repair-app.md).
@@ -250,7 +250,7 @@ Problems upgrading Now Assist applications - Verify that you have a license for the application. - If the application was not previously installed, request it from the [ServiceNow Store](https://store.servicenow.com/store) \(Opt In\). -- If the application was previously installed, you may need to procure it from the [ServiceNow Store](https://store.servicenow.com/store) again. For details, see . +- If the application was previously installed, you may need to procure it from the [ServiceNow Store](https://store.servicenow.com/store) again. For details, see [Updating applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/updating-apps-app-manager.md).
@@ -276,7 +276,7 @@ Don't see code suggestions - Verify that the skill is active. For details, see [Activate a Now Assist skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configure-a-now-assist-skill.md). - Verify that the user has the appropriate role. Any authenticated builder can use the related active skill. -- Verify that autocomplete is enabled. For details, see . +- Verify that autocomplete is enabled. For details, see [Generate code with autocomplete](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/generate-code-with-autocomplete.md).
@@ -326,8 +326,8 @@ Topic not returning as expected -- Verify that the Virtual Agent topic is in the Active state and is published. For details, see . -- Verify that the topics are using LLM topic discovery. NLU/keyword topics cannot be used in a portal that is using Now Assist in Virtual Agent. You can migrate NLU/keyword topics to LLM, however. For details, see . +- Verify that the Virtual Agent topic is in the Active state and is published. For details, see [Publish a Virtual Agent topic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/publish-virtual-agent-topic.md). +- Verify that the topics are using LLM topic discovery. NLU/keyword topics cannot be used in a portal that is using Now Assist in Virtual Agent. You can migrate NLU/keyword topics to LLM, however. For details, see [Migrating NLU/keyword Virtual Agent topics to LLM topics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/llm-topic-migration.md).
@@ -339,7 +339,7 @@ Can't add topics to the portal -Verify that the topics are using LLM topic discovery. NLU/keyword topics cannot be added to a portal that is using Now Assist in Virtual Agent. You can migrate these topics to LLM, however. For details, see . +Verify that the topics are using LLM topic discovery. NLU/keyword topics cannot be added to a portal that is using Now Assist in Virtual Agent. You can migrate these topics to LLM, however. For details, see [Migrating NLU/keyword Virtual Agent topics to LLM topics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/llm-topic-migration.md).
@@ -351,8 +351,8 @@ Configuration issues -1. Verify that the plugin is up to date. For details, see . -2. Follow the guided setup to install and configure it. For details, see . +1. Verify that the plugin is up to date. For details, see [Install an update to a ServiceNow Store application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_InstallUpdates.md). +2. Follow the guided setup to install and configure it. For details, see [Configuring assistants overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).
@@ -376,9 +376,9 @@ Chat is not showing search results -- Verify that all of your Now Assist plugins are up to date. For details, see . -- Verify that AI Search and Now Assist in AI Search are set up and configured. For details, see and . -- Verify that search sources were configured for the Virtual Agent assistant. You can specify search sources for an assistant when you set it up. Search sources are essential for Virtual Agent and the Now Assist panel. Without them, they cannot discover or rank skills and agentic workflows. For details, see and . +- Verify that all of your Now Assist plugins are up to date. For details, see [Install an update to a ServiceNow Store application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_InstallUpdates.md). +- Verify that AI Search and Now Assist in AI Search are set up and configured. For details, see [Configuring AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/configuring-ais.md) and [Install Now Assist in AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/install-now-assist-ais.md). +- Verify that search sources were configured for the Virtual Agent assistant. You can specify search sources for an assistant when you set it up. Search sources are essential for Virtual Agent and the Now Assist panel. Without them, they cannot discover or rank skills and agentic workflows. For details, see [Configuring assistants overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md) and [Assign search sources to a chat assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/add-info-sources-assistant.md).
@@ -390,7 +390,7 @@ Error when attempting to migrate Virtual Agent NLU conversations to LLM -Verify that you have the correct role, either virtual\_agent\_admin or sn\_vad\_genai.topic\_migration\_admin. For more information, see . +Verify that you have the correct role, either virtual\_agent\_admin or sn\_vad\_genai.topic\_migration\_admin. For more information, see [Migrate NLU topics to LLM topics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/migrate-nlu-llm.md).
\ No newline at end of file diff --git a/markdown/intelligent-experiences/now-assist-panel-enhanced-activate.md b/markdown/intelligent-experiences/now-assist-panel-enhanced-activate.md index 534442a7674..eacc52bd775 100644 --- a/markdown/intelligent-experiences/now-assist-panel-enhanced-activate.md +++ b/markdown/intelligent-experiences/now-assist-panel-enhanced-activate.md @@ -53,10 +53,10 @@ To learn more about the Now Assist panel, and how it can assist your agents, see For examples of the Now Assist panel in action for Now Assist applications, see the following topics: -- -- -- -- +- [Summarize a chat conversation by using Now Assist for Customer Service Management \(CSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/now-assist-csm-summarize-chat.md) +- [Summarize a Sidebar discussion by using Now Assist for IT Service Management \(ITSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-sidebar-discussion.md) +- [Summarize an issue using Now Assist for Integrated Risk Management \(IRM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/summarize-an-issue.md) +- [Generate a knowledge article from HR Agent Workspace with Now Assist for HRSD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/gen-kb-now-assisthr.md) **Parent Topic:**[Configuring Now Assist Admin features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configuring-na-landing.md) diff --git a/markdown/intelligent-experiences/now-assist-panel-enhanced.md b/markdown/intelligent-experiences/now-assist-panel-enhanced.md index 9ed3cbb3156..ccc5fbcd447 100644 --- a/markdown/intelligent-experiences/now-assist-panel-enhanced.md +++ b/markdown/intelligent-experiences/now-assist-panel-enhanced.md @@ -18,13 +18,13 @@ Agents can use the Now Assist panel enhanced chat to interact with and get assis Conversational aspects of the Now Assist panel, such as skill detection, are powered by Now LLM Service. -**Note:** To use the full capabilities of Now Assist panel enhanced chat, AI Search must be enabled for your portal. Without it, Now Assist panel enhanced chat functions in a limited capacity. Basic conversational interactions such as predefined topic flows and simple questions and answers are available, but knowledge article retrieval, AI responses grounded in instance content, and semantic search capabilities require AI Search. For more information, see . +**Note:** To use the full capabilities of Now Assist panel enhanced chat, AI Search must be enabled for your portal. Without it, Now Assist panel enhanced chat functions in a limited capacity. Basic conversational interactions such as predefined topic flows and simple questions and answers are available, but knowledge article retrieval, AI responses grounded in instance content, and semantic search capabilities require AI Search. For more information, see [Enable and configure AI Search in Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/enable-ais-sp.md). ## Prerequisites You must fulfill the following conditions before using the Now Assist panel enhanced chat: -- Next Experience must be enabled. For more information, see . +- Next Experience must be enabled. For more information, see [Considerations for activating Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-adoption-paths.md). - You must have the now\_assist\_panel\_user role. - Your role must be applied to at least one active Now Assist skill to use skills in the Now Assist panel. - Now Assist panel enhanced chat must be activated before you can use it. See [Activate Now Assist panel enhanced chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-enhanced-activate.md) for more information. @@ -241,7 +241,7 @@ After you enter a question or request on the Now Assist panel, Now Assist gather ## Fallback options -**Note:** For more information about where and how to enable fallback options, see . +**Note:** For more information about where and how to enable fallback options, see [Manage an assistant chat experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/manage-assistant-chat-experience.md). A fallback state can occur whenever search results are unavailable. Scenarios where search results are unavailable include when Now Assist didn't understand the query, complaint small talk was found, or an error occurred. When search results are unavailable, the **Search the web** fallback option may appear. If you select the **Search the web** fallback option, the web search mode is triggered and uses the internet to search for the results. diff --git a/markdown/intelligent-experiences/now-assist-panel-overview.md b/markdown/intelligent-experiences/now-assist-panel-overview.md index ac3ebe6df95..74be58b6a59 100644 --- a/markdown/intelligent-experiences/now-assist-panel-overview.md +++ b/markdown/intelligent-experiences/now-assist-panel-overview.md @@ -17,7 +17,7 @@ With the Now Assist panel, you can get assistance from generative AI experiences You must fulfill the following conditions to use the Now Assist panel: -- Next Experience must be enabled. For more information, see . +- Next Experience must be enabled. For more information, see [Considerations for activating Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-adoption-paths.md). - You must have the now\_assist\_panel\_user role. - Your role must be applied to at least one active Now Assist skill to use skills in the Now Assist panel. @@ -25,9 +25,9 @@ There are three versions of Now Assist panel chats: standard, enhanced, and prem - [Standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-standard.md) - provides conversational support assistance within a standard, static chat window. To activate the Now Assist panel standard chat, see [Activate the Now Assist panel standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-now-assist-panel.md). - [Enhanced chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-enhanced.md) - provides conversational support assistance within a dynamic window that gives a more intuitive and personalized experience. You must activate the Now Assist panel enhanced chat and configure your Now Assist instance to use the enhanced chat. See [Activate Now Assist panel enhanced chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-enhanced-activate.md) for more information. -- [Premium chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-premium.md) - provides conversational support assistance within a fully agentic chat experience that enables the assistant to reason across multiple sources and execute complex workflows without leaving the conversation. You must activate the Now Assist panel premium chat and configure your Now Assist instance to use the premium chat. See for more information. +- [Premium chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-premium.md) - provides conversational support assistance within a fully agentic chat experience that enables the assistant to reason across multiple sources and execute complex workflows without leaving the conversation. You must activate the Now Assist panel premium chat and configure your Now Assist instance to use the premium chat. See [Display your assistant on Platform or ServiceNow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/display-nap-assistant.md) for more information. -If you want to use assistants, you must activate them. See for information on activating assistants. +If you want to use assistants, you must activate them. See [Configuring assistants overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md) for information on activating assistants. **Note:** Voice input is automatically activated when you activate the Now Assist panel. As of the Zurich Patch 4 release, voice input is configured in the [Configure Next Experience accessibility preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-accessibility-preferences.md). diff --git a/markdown/intelligent-experiences/now-assist-panel-premium.md b/markdown/intelligent-experiences/now-assist-panel-premium.md index f0b5b4a3a8d..58e6c4102af 100644 --- a/markdown/intelligent-experiences/now-assist-panel-premium.md +++ b/markdown/intelligent-experiences/now-assist-panel-premium.md @@ -16,10 +16,10 @@ Now Assist panel premium chat is an AI chat experience built into your ServiceNo **Important:** -- Next Experience must be enabled to use the Now Assist panel. For more information, see . -- Now Assist panel premium chat must be activated before you can use it. See for more information. -- If you want to use assistants, you must activate them. See for information on activating assistants. -- To use the full capabilities of Now Assist panel premium chat, AI Search must be enabled for your portal. Without it, Now Assist panel premium chat functions in a limited capacity. Basic interactions such as predefined topic flows and simple questions and answers are available, but knowledge article retrieval, AI responses grounded in instance content, and semantic search capabilities require AI Search. For more information, see . +- Next Experience must be enabled to use the Now Assist panel. For more information, see [Considerations for activating Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-adoption-paths.md). +- Now Assist panel premium chat must be activated before you can use it. See [Display your assistant on Platform or ServiceNow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/display-nap-assistant.md) for more information. +- If you want to use assistants, you must activate them. See [Configuring assistants overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md) for information on activating assistants. +- To use the full capabilities of Now Assist panel premium chat, AI Search must be enabled for your portal. Without it, Now Assist panel premium chat functions in a limited capacity. Basic interactions such as predefined topic flows and simple questions and answers are available, but knowledge article retrieval, AI responses grounded in instance content, and semantic search capabilities require AI Search. For more information, see [Enable and configure AI Search in Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/enable-ais-sp.md). - Now Assist skills must be enabled to appear on the Now Assist panel. For more information, see [Activate a Now Assist skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configure-a-now-assist-skill.md). - Conversational aspects of the Now Assist panel, such as skill detection, are powered by Now LLM Service. @@ -405,7 +405,7 @@ If your results include more than one type of record \(for example, people and i ## Fallback options -A fallback state can occur whenever search results are unavailable. Scenarios where search results are unavailable include when Now Assist didn't understand the query, complaint small talk was found, or an error occurred. When search results are unavailable, the **Search the web** fallback option may appear. If you select the **Search the web** fallback option, the web search mode is triggered and uses the internet to search for the results. Only the last query entered into the conversation is considered when entering web search mode via this **Search the web** fallback option. For more information about where and how to enable fallback options, see . +A fallback state can occur whenever search results are unavailable. Scenarios where search results are unavailable include when Now Assist didn't understand the query, complaint small talk was found, or an error occurred. When search results are unavailable, the **Search the web** fallback option may appear. If you select the **Search the web** fallback option, the web search mode is triggered and uses the internet to search for the results. Only the last query entered into the conversation is considered when entering web search mode via this **Search the web** fallback option. For more information about where and how to enable fallback options, see [Manage an assistant chat experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/manage-assistant-chat-experience.md). If Now Assist can't find relevant results for your query, or if an answer is based on limited evidence, Now Assist displays a message to let you know. It may also suggest ways to improve your results, such as rephrasing your query, broadening your search scope, or specifying a time frame or source. diff --git a/markdown/intelligent-experiences/now-assist-panel-standard.md b/markdown/intelligent-experiences/now-assist-panel-standard.md index 9ba12de35a2..9c6ffe95f30 100644 --- a/markdown/intelligent-experiences/now-assist-panel-standard.md +++ b/markdown/intelligent-experiences/now-assist-panel-standard.md @@ -14,7 +14,7 @@ breadcrumb: [Now Assist panel, Now Assist Experiences, Exploring Now Assist Admi With the Now Assist panel standard chat, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly. -**Note:** Next Experience must be enabled to use the Now Assist panel. For more information, see . +**Note:** Next Experience must be enabled to use the Now Assist panel. For more information, see [Considerations for activating Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-adoption-paths.md). ## Now Assist panel overview @@ -98,7 +98,7 @@ Voice Input 		-If Voice Input is activated, select the microphone icon or the keyboard shortcut to use your voice to interact with the Now Assist panel. After you speak, there’s a pause while the system transcribes the text and then displays it on the screen. See [Enable voice input for Now Assist panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/enable-voice-input-for-now-assist-panel.md) for information on enabling Voice Input. See for the Now Assist menu \(Voice Input mode\) shortcuts for Microsoft and macOS. +If Voice Input is activated, select the microphone icon or the keyboard shortcut to use your voice to interact with the Now Assist panel. After you speak, there’s a pause while the system transcribes the text and then displays it on the screen. See [Enable voice input for Now Assist panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/enable-voice-input-for-now-assist-panel.md) for information on enabling Voice Input. See [Next Experience keyboard shortcuts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-keyboard-shortcuts.md) for the Now Assist menu \(Voice Input mode\) shortcuts for Microsoft and macOS.
diff --git a/markdown/intelligent-experiences/now-assist-readiness-evaluation/reviewing-agentic-ai-assesment.md b/markdown/intelligent-experiences/now-assist-readiness-evaluation/reviewing-agentic-ai-assesment.md index 1f82a3fe442..cbabd425f07 100644 --- a/markdown/intelligent-experiences/now-assist-readiness-evaluation/reviewing-agentic-ai-assesment.md +++ b/markdown/intelligent-experiences/now-assist-readiness-evaluation/reviewing-agentic-ai-assesment.md @@ -36,7 +36,7 @@ After reviewing the summary, select the individual assessment tabs to review tho - Assessment \[sn\_assess\_assessment\] table - Assessment Run \[sn\_assess\_assessment\_run\] table -For more information about how to search for tables in the navigation filter, see . +For more information about how to search for tables in the navigation filter, see [Navigate directly to a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_NavigateDirectlyToATable.md). The assessments include visual indicators to guide you on non-blocker and blocker results. The following list details the descriptions of the assessment's visual indicators: diff --git a/markdown/intelligent-experiences/now-assist-readiness-evaluation/reviewing-now-assist-assessment.md b/markdown/intelligent-experiences/now-assist-readiness-evaluation/reviewing-now-assist-assessment.md index f32de26e937..56b076001eb 100644 --- a/markdown/intelligent-experiences/now-assist-readiness-evaluation/reviewing-now-assist-assessment.md +++ b/markdown/intelligent-experiences/now-assist-readiness-evaluation/reviewing-now-assist-assessment.md @@ -36,7 +36,7 @@ After reviewing the summary, select the individual assessment links to be redire - Assessment \[sn\_assess\_assessment\] table - Assessment Run \[sn\_assess\_assessment\_run\] table -For more information about how to search for tables in the navigation filter, see . +For more information about how to search for tables in the navigation filter, see [Navigate directly to a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_NavigateDirectlyToATable.md). The assessments include visual indicators to guide you on non-blocker and blocker results. The following list details the descriptions of the assessment's visual indicators: diff --git a/markdown/intelligent-experiences/now-assist-readiness-evaluation/run-genai-idividual-assessment-scheduled-job.md b/markdown/intelligent-experiences/now-assist-readiness-evaluation/run-genai-idividual-assessment-scheduled-job.md index df4a4135fed..7ad99810107 100644 --- a/markdown/intelligent-experiences/now-assist-readiness-evaluation/run-genai-idividual-assessment-scheduled-job.md +++ b/markdown/intelligent-experiences/now-assist-readiness-evaluation/run-genai-idividual-assessment-scheduled-job.md @@ -7,7 +7,7 @@ release: australia product: Now Assist Readiness Evaluation classification: now-assist-readiness-evaluation topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 keywords: [Now Assist, agentic AI, readiness evaluation, assessment, scheduled jobs] breadcrumb: [Configure, Now Assist Readiness Evaluation, Enable AI experiences] diff --git a/markdown/intelligent-experiences/now-assist-skill-kit/activate-skill.md b/markdown/intelligent-experiences/now-assist-skill-kit/activate-skill.md index 61486f23ee8..e56db34dece 100644 --- a/markdown/intelligent-experiences/now-assist-skill-kit/activate-skill.md +++ b/markdown/intelligent-experiences/now-assist-skill-kit/activate-skill.md @@ -63,7 +63,7 @@ A published skill appears on the **Available** tab with a **Not started** state After activation, the skill moves to the **Active** tab in Now Assist Admin. Users can now trigger the skill from the deployment locations you configured in the skill's deployment settings. -You can enable Now Assist Guardian for your skills. To learn more about Now Assist Guardian, see . +You can enable Now Assist Guardian for your skills. To learn more about Now Assist Guardian, see [Now Assist Guardian](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-guardian.md). **Parent Topic:**[Using Now Assist Skill Kit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skill-kit/using-now-assist-skill-kit.md) diff --git a/markdown/intelligent-experiences/now-assist-skill-kit/add-retriever.md b/markdown/intelligent-experiences/now-assist-skill-kit/add-retriever.md index 027f5d8956f..408c207c990 100644 --- a/markdown/intelligent-experiences/now-assist-skill-kit/add-retriever.md +++ b/markdown/intelligent-experiences/now-assist-skill-kit/add-retriever.md @@ -126,7 +126,7 @@ Search criteria 10. Select an embedding model. - To learn about embedding models, see . + To learn about embedding models, see [Configuring an external or custom embedding model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/setting-up-3p-embedding-models.md). 11. If you selected **Hybrid** or **Semantic** search criteria, select a semantic index. diff --git a/markdown/intelligent-experiences/now-assist-skill-kit/call-custom-skill-from-script.md b/markdown/intelligent-experiences/now-assist-skill-kit/call-custom-skill-from-script.md index 9c4cb2bf2f6..21afd0b21ac 100644 --- a/markdown/intelligent-experiences/now-assist-skill-kit/call-custom-skill-from-script.md +++ b/markdown/intelligent-experiences/now-assist-skill-kit/call-custom-skill-from-script.md @@ -26,7 +26,7 @@ Role required: admin 2. Create a UI action. - For more information on creating UI actions, see . + For more information on creating UI actions, see [Create a UI action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_EditingAUIAction.md). 3. Add your script. diff --git a/markdown/intelligent-experiences/now-assist-skill-kit/configure-skill-settings.md b/markdown/intelligent-experiences/now-assist-skill-kit/configure-skill-settings.md index 24581064598..e6e01bfed82 100644 --- a/markdown/intelligent-experiences/now-assist-skill-kit/configure-skill-settings.md +++ b/markdown/intelligent-experiences/now-assist-skill-kit/configure-skill-settings.md @@ -141,7 +141,7 @@ Allows the skill to be used from a flow action. Once activated, you can access t -Details on the **Execute Skill** flow action can be found at . +Details on the **Execute Skill** flow action can be found at [Execute Skill action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/execute-skill-action.md).
@@ -165,7 +165,7 @@ Makes the skill available for activation and use in various chat experiences wit -For more information about Now Assist in Virtual Agent, see . +For more information about Now Assist in Virtual Agent, see [Configuring assistants overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).
diff --git a/markdown/intelligent-experiences/now-assist-skill-kit/configuring-now-assist-skill-kit.md b/markdown/intelligent-experiences/now-assist-skill-kit/configuring-now-assist-skill-kit.md index 5556dcf6c8a..aa1a3b00789 100644 --- a/markdown/intelligent-experiences/now-assist-skill-kit/configuring-now-assist-skill-kit.md +++ b/markdown/intelligent-experiences/now-assist-skill-kit/configuring-now-assist-skill-kit.md @@ -18,7 +18,7 @@ Configure prompts and skills for Now Assist Skill Kit. ## Configuration overview -To use Now Assist Skill Kit, you must update your Now Assist plugins in the Application Manager. For example, update your Now Assist for ITSM plugin to the Xanadu release. +To use Now Assist Skill Kit, you must update your Now Assist plugins in the [Application Manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/exploring-application-manager.md). For example, update your Now Assist for ITSM plugin to the Xanadu release. After you install the plugin, there are two parts to configuring a skill in Now Assist Skill Kit. First, you must configure how to deploy the skill. Next, you must configure the prompt. diff --git a/markdown/intelligent-experiences/now-assist-skill-kit/exploring-now-assist-skill-kit.md b/markdown/intelligent-experiences/now-assist-skill-kit/exploring-now-assist-skill-kit.md index 2227977a08f..5473f06d6fe 100644 --- a/markdown/intelligent-experiences/now-assist-skill-kit/exploring-now-assist-skill-kit.md +++ b/markdown/intelligent-experiences/now-assist-skill-kit/exploring-now-assist-skill-kit.md @@ -34,7 +34,7 @@ Effective skill development depends on testing the prompt against representative ## Get Now Assist Skill Kit -To use Now Assist Skill Kit, you must update your Now Assist plugins in the Application Manager. For example, update your Now Assist for ITSM plugin to the latest available release. +To use Now Assist Skill Kit, you must update your Now Assist plugins in the [Application Manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/exploring-application-manager.md). For example, update your Now Assist for ITSM plugin to the latest available release. You must also assign the **sn\_skill\_builder.admin** role to anyone who uses Now Assist Skill Kit. diff --git a/markdown/intelligent-experiences/now-assist-skill-kit/test-prompt-template.md b/markdown/intelligent-experiences/now-assist-skill-kit/test-prompt-template.md index 87459833615..f796e633996 100644 --- a/markdown/intelligent-experiences/now-assist-skill-kit/test-prompt-template.md +++ b/markdown/intelligent-experiences/now-assist-skill-kit/test-prompt-template.md @@ -41,7 +41,7 @@ Role required: sn\_skill\_builder.admin 6. If the skill is deployed as a flow, disable the system property com.glide.oneapi.fdih.async.quick.mode, and then enable flow reporting. - This property allows the generation of flow execution details when running flows, subflows, and actions from a custom skill. You can use flow execution details to test and troubleshoot your flow, subflow, or action. For more information about the system property, see . + This property allows the generation of flow execution details when running flows, subflows, and actions from a custom skill. You can use flow execution details to test and troubleshoot your flow, subflow, or action. For more information about the system property, see [Workflow Studio flow system properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/flow-designer-system-properties.md). 7. Refine the prompt if you want, and repeat testing as necessary. diff --git a/markdown/intelligent-experiences/now-assist-skill-kit/web-search-custom-skill.md b/markdown/intelligent-experiences/now-assist-skill-kit/web-search-custom-skill.md index 4210b33ad0f..cc51b456b30 100644 --- a/markdown/intelligent-experiences/now-assist-skill-kit/web-search-custom-skill.md +++ b/markdown/intelligent-experiences/now-assist-skill-kit/web-search-custom-skill.md @@ -21,7 +21,7 @@ The web search custom skill is based on a prebuilt topic block in Virtual Agent \[Omitted image "web-search-custom-skill-01.png"\] Alt text: Virtual Agent Designer topics list showing the web search custom skill, setup topic, and prebuilt topic. -For more information about the web search mode end-user display and functionality, see . +For more information about the web search mode end-user display and functionality, see [Web search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/web-search-requestor.md). Web Search AI choices are available in the OneExtend Definition Configs related list within the **AI Search answers** entry in the OneExtend Capabilities \[sys\_one\_extend\_capability\_list\] table. Select one of the AI definitions there, such as Perplexity, and set its value to `true`. Activate a matching AI credential by navigating to **ALL** > **Connections & credentials** > **Credentials**, and setting the matching API key \(such as **Perplexity API key** active value to `true`\). diff --git a/markdown/intelligent-experiences/now-assist-skills/now-assist-article-optimization.md b/markdown/intelligent-experiences/now-assist-skills/now-assist-article-optimization.md index c255d1af47f..be98ff23d28 100644 --- a/markdown/intelligent-experiences/now-assist-skills/now-assist-article-optimization.md +++ b/markdown/intelligent-experiences/now-assist-skills/now-assist-article-optimization.md @@ -18,5 +18,5 @@ The article optimization skill in ServiceNow AI Platform provides recommendation Article optimization is a Platform skill that is enabled by the admin from the Knowledge feature card. The skill allows agents and authors to review and use article optimization recommendations to improve the quality and health of their knowledge articles. -For more information, see . +For more information, see [Review and optimize articles using Article Optimization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/kc-review-and-optimize-articles.md). diff --git a/markdown/intelligent-experiences/now-assist-skills/now-assist-platform-knowledge.md b/markdown/intelligent-experiences/now-assist-skills/now-assist-platform-knowledge.md index 68591d4b0e9..efbcfe3a948 100644 --- a/markdown/intelligent-experiences/now-assist-skills/now-assist-platform-knowledge.md +++ b/markdown/intelligent-experiences/now-assist-skills/now-assist-platform-knowledge.md @@ -21,5 +21,5 @@ The Now Assist Knowledge content recommendation is a Platform skill that is enab \[Omitted image "NA-elaborate-shorten-content-1.png"\] Alt text: Use Now Assist to elaborate or shorten content in the knowledge article. -For more information, see . +For more information, see [Edit an article using the Now Assist context menu](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/Now-Assist-generate-article-using-context-menu.md). diff --git a/markdown/intelligent-experiences/now-assist-skills/now-assist-skills-on-by-default.md b/markdown/intelligent-experiences/now-assist-skills/now-assist-skills-on-by-default.md index 69110579e45..af623e7bc96 100644 --- a/markdown/intelligent-experiences/now-assist-skills/now-assist-skills-on-by-default.md +++ b/markdown/intelligent-experiences/now-assist-skills/now-assist-skills-on-by-default.md @@ -44,22 +44,22 @@ For more information, see [Now Assist skills, agents, and agentic workflows on b ## Now Assist AI assets that are on by default -Release notes +[Release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/new-features-changes.md) |Product|Type|Asset name|Effective date| |-------|----|----------|--------------| -||Agentic workflow|Help repair enterprise assets|April 9, 2026| +|[Enterprise Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/enterprise-asset-management.md)|Agentic workflow|[Help repair enterprise assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-eam-help-repair-enterprise-assets-workflow.md)|April 9, 2026| |[Impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/impact/impact-landing-page.md)|Skill|Outcome summarization|December 11, 2025| |[Now Assist for Accounts Payable Operations \(APO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-apo.md)|Skill|[Invoice case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-summarize-apo.md)|December 11, 2025| |[Purchase order summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-fsc-summarize-po.md)|December 11, 2025| -||Skill|Acceptance criteria generation|December 11, 2025| -|Doc generation|December 11, 2025| -|Task generation|December 11, 2025| -|[Now Assist for Configuration Management Database \(CMDB\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/now-assist-landing-cmdb.md)|Skill|Configuration item \(CI\) summarization|December 11, 2025| -|Manage duplicate CIs|December 11, 2025| -|Service Graph Connector diagnosis|December 11, 2025| -|Summarize CMDB readiness|July 09, 2026| -|Agentic workflow|Search CMDB|December 11, 2025| +|[Now Assist for Collaborative Work Management \(CWM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/now-assist-for-cwm-landing.md)|Skill|[Acceptance criteria generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-acceptance-criteria-for-stories-in-cwm.md)|December 11, 2025| +|[Doc generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-summarize-and-refine-content-of-docs-with-now-assist.md)|December 11, 2025| +|[Task generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-tasks-cwm-docs-now-assist.md)|December 11, 2025| +|[Now Assist for Configuration Management Database \(CMDB\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/now-assist-landing-cmdb.md)|Skill|[Configuration item \(CI\) summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-agent-ci-summarizer.md)|December 11, 2025| +|[Manage duplicate CIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/now-assist-cmdb-mng-dupe-cis-skill.md)|December 11, 2025| +|[Service Graph Connector diagnosis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/now-assist-sgc-diagnose.md)|December 11, 2025| +|[Summarize CMDB readiness](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-skill-summ-rdy.md)|July 09, 2026| +|Agentic workflow|[Search CMDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-awf-search.md)|December 11, 2025| |[Now Assist in Contract Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/cncore-now-assit-landing.md)|Skill|Contracts query enhancer|December 11, 2025| |Contracts query classifier|April 09, 2026| |Duration to days converter|December 11, 2025| @@ -72,81 +72,81 @@ Release notes |Skill|[Next Best Action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/now-assist-cbs.md)|April 09, 2026| |[Error Resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/now-assist-cbs.md)|April 09, 2026| |Agentic workflow|[AI agentic workflow for the CBS setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 09, 2026| -||Skill|Spoke generation|December 11, 2025| -|Playbook summarization|June 11, 2026| -|[Now Assist for Customer Service Management \(CSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/now-assist-csm.md)|Skill|Live Agent Assist - Followup Query Enhancer|April 09, 2026| -|Live Agent Assist - Interaction Analyser|July 09, 2026| -|Live Agent Assist - KG Query Generator|July 09, 2026| -|Live Agent Assist - Recommendation Generator|July 09, 2026| -|Agent|Live Agent Assist|July 09, 2026| -|AI voice|April 09, 2026| -|Update case AI voice|June 11, 2026| -||Skill|Case summarization for approvals|April 09, 2026| -|Requested item summarization for approvals|April 09, 2026| -|Request summarization for approvals|April 09, 2026| -|[Now Assist for Enterprise Architecture \(EA\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/now-assist-ea.md)|Skill|ADR DOC actions|December 11, 2025| -|ADR DOC summarization|December 11, 2025| -|Business application insights|December 11, 2025| -|Create diagram from image|June 11, 2026| -|Diagram change analysis|December 11, 2025| -|Refine text|December 11, 2025| -|Agent|Enterprise Architecture query agent| | -|Operational Sustainability Management \(formerly Environmental, Social, and Governance\)|Skill||December 11, 2025| +|[Now Assist for Creator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/now-assist-for-creator-landing.md)|Skill|[Spoke generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-spk-now-spk-gen.md)|December 11, 2025| +|[Playbook summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/playbook-summarization.md)|June 11, 2026| +|[Now Assist for Customer Service Management \(CSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/now-assist-csm.md)|Skill|[Live Agent Assist - Followup Query Enhancer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|April 09, 2026| +|[Live Agent Assist - Interaction Analyser](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|July 09, 2026| +|[Live Agent Assist - KG Query Generator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|July 09, 2026| +|[Live Agent Assist - Recommendation Generator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|July 09, 2026| +|Agent|[Live Agent Assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|July 09, 2026| +|[AI voice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/voice-ai-agent.md)|April 09, 2026| +|[Update case AI voice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/voice-ai-agent.md)|June 11, 2026| +|[Now Assist for Employee Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assisit-employee-exp.md)|Skill|[Case summarization for approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/explore-now-assist-for-emp-exp.md)|April 09, 2026| +|[Requested item summarization for approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/explore-now-assist-for-emp-exp.md)|April 09, 2026| +|[Request summarization for approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/explore-now-assist-for-emp-exp.md)|April 09, 2026| +|[Now Assist for Enterprise Architecture \(EA\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/now-assist-ea.md)|Skill|[ADR DOC actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/summarize-docs-genai-skill-ea.md)|December 11, 2025| +|[ADR DOC summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/summarize-docs-genai-skill-ea.md)|December 11, 2025| +|[Business application insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/generate-insights-into-ba.md)|December 11, 2025| +|[Create diagram from image](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/eaw-create-bpm-diag-from-image.md)|June 11, 2026| +|[Diagram change analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/compare-modeling-diagrams.md)|December 11, 2025| +|[Refine text](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/elaborate-or-shorten-content-form-fields.md)|December 11, 2025| +|Agent|[Enterprise Architecture query agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/ea-qna-overview.md)| | +|[Operational Sustainability Management \(formerly Environmental, Social, and Governance\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/esg-landing-page.md)|Skill|[Extract data from utility invoices](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/extract-data-from-utility-invoices.md)|December 11, 2025| |[Now Assist for Hardware Asset Management \(HAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-ham.md)|Agent|User resolution mapping agent|December 11, 2025| -|Skill|Generate hardware asset insights|April 09, 2026| -|Agentic workflow|Help repair hardware assets|December 11, 2025| -|[Now Assist for Health and Safety](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hs-landing.md)|Skill|Incident summarization|December 11, 2025| -|H&S Action Planner|June 11, 2026| -|[Now Assist for Integrated Risk Management \(IRM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/now-assist-for-irm.md)|Skill|Common control objective creation|December 11, 2025| -|Control objective impact analyzer|December 11, 2025| -|Issue summarization|December 11, 2025| -|Recommendation of similar control objectives|December 11, 2025| -|Regulatory alert summarization|December 11, 2025| -|Regulatory alert impacted citations|December 11, 2025| -|Regulatory alert impacted control objectives|December 11, 2025| -|Regulatory alert impacted controls|December 11, 2025| -|Regulatory alert impacted policies|December 11, 2025| -|Risk assessment summarization|December 11, 2025| -|Risk event summarization|December 11, 2025| -|Agent|Control objective change agent|December 11, 2025| +|Skill|[Generate hardware asset insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/generate-asset-analysis-now-assist-ham.md)|April 09, 2026| +|Agentic workflow|[Help repair hardware assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-ham-repair-agent-workflow.md)|December 11, 2025| +|[Now Assist for Health and Safety](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hs-landing.md)|Skill|[Incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hs-summarize-safety-incident.md)|December 11, 2025| +|[H&S Action Planner](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hs-generate-ai-suggested-actions-in-action-planner.md)|June 11, 2026| +|[Now Assist for Integrated Risk Management \(IRM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/now-assist-for-irm.md)|Skill|[Common control objective creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/take-actions-on-the-recommendations-for-similar-control-objectives.md)|December 11, 2025| +|[Control objective impact analyzer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-control-objectives-impacted-by-citation-updates.md)|December 11, 2025| +|[Issue summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/summarize-an-issue.md)|December 11, 2025| +|[Recommendation of similar control objectives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-recommendation-for-a-new-control-objective.md)|December 11, 2025| +|[Regulatory alert summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025| +|[Regulatory alert impacted citations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025| +|[Regulatory alert impacted control objectives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025| +|[Regulatory alert impacted controls](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025| +|[Regulatory alert impacted policies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025| +|[Risk assessment summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-risk-assessment-summary-genai.md)|December 11, 2025| +|[Risk event summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-risk-event-summary-in-the-risk-workspace.md)|December 11, 2025| +|Agent|[Control objective change agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/update-impacted-control-objectives-AI.md)|December 11, 2025| |Regulatory change task planning agent|December 11, 2025| -|Report an issue|June 11, 2026| -|Risk suggestion AI agent|December 11, 2025| -|Agentic workflow|Get regulatory analysis|December 11, 2025| -|Generate regulatory action plans|December 11, 2025| -|Suggest potential risks|December 11, 2025| -|Optimize issue resolution|June 11, 2026| -|[Now Assist for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/now-assist-itom.md)|Skill|Analyze service health|March 12, 2026| -|Analyze service observability dashboard|March 12, 2026| -|Alert analysis|January 20, 2026| -|Alert investigation|January 20, 2026| -|Agentic workflow|Manage alerts autonomously|January 20, 2026| -|Analyze alert impact|June 11, 2026| -|Agent|ThousandEyes Observability|June 11, 2026| -|AWS Observability|June 11, 2026| -|SolarWinds Observability|June 11, 2026| -|Datadog APM MCP Server|June 11, 2026| -|Dynatrace MCP Server|June 11, 2026| -|Kentik analysis|June 11, 2026| -|New Relic MCP Server|June 11, 2026| -|Prometheus API|June 11, 2026| -|Prometheus Observability|July 9, 2026| -|Splunk MCP Server|June 11, 2026| -|Service level objective \(SLO\) creator|March 12, 2026| -|[Now Assist for IT Service Management \(ITSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm.md)|Skill|Change request summarization|December 11, 2025| -|Chat summarization|December 11, 2025| -|Generate change risk assessments answers and reasoning|July 09, 2026| -|Incident summarization|December 11, 2025| -|KB generation|April 09, 2026| -|Resolution notes generation|April 09, 2026| -|Chat reply recommendation|April 09, 2026| -|Investigate boot time issues|April 09, 2026| -|Investigate Zoom call quality issues|April 09, 2026| -|Agentic workflow|Incident assist|April 09, 2026| -|[Now Assist for Legal Service Delivery \(LSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-lsd-landing.md)|Skill|Legal matter summarization|December 11, 2025| -|Legal request summarization|December 11, 2025| -|Conversational intake for Conflict of Interest request|March 12, 2026| -|Agentic workflow|Triage legal requests|December 11, 2025| +|[Report an issue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/report-a-grc-issue.md)|June 11, 2026| +|[Risk suggestion AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-risks-for-entity.md)|December 11, 2025| +|Agentic workflow|[Get regulatory analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/get-rcm-reg-insight.md)|December 11, 2025| +|[Generate regulatory action plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate_regulatory_action_plans.md)|December 11, 2025| +|[Suggest potential risks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-risks-for-entity.md)|December 11, 2025| +|[Optimize issue resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-grc-issue-resolution.md)|June 11, 2026| +|[Now Assist for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/now-assist-itom.md)|Skill|[Analyze service health](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/analyze-service-health-in-service-observability.md)|March 12, 2026| +|[Analyze service observability dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/analyze-a-dashboard-in-service-observability.md)|March 12, 2026| +|[Alert analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/alert-summarization-now-assist.md)|January 20, 2026| +|[Alert investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/nai-analyze-past-incidents.md)|January 20, 2026| +|Agentic workflow|[Manage alerts autonomously](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/itom-autonomous-operator-workflow.md)|January 20, 2026| +|[Analyze alert impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/now-assist-itom-agentic-aia.md)|June 11, 2026| +|Agent|[ThousandEyes Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| +|[AWS Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| +|[SolarWinds Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| +|[Datadog APM MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| +|[Dynatrace MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| +|[Kentik analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| +|[New Relic MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| +|[Prometheus API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| +|[Prometheus Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|July 9, 2026| +|[Splunk MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026| +|[Service level objective \(SLO\) creator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/now-assist-itom-slo-generation.md)|March 12, 2026| +|[Now Assist for IT Service Management \(ITSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm.md)|Skill|[Change request summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/summarize-change-now-assist.md)|December 11, 2025| +|[Chat summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/generate-chat-summary-interaction-now-assist-itsm.md)|December 11, 2025| +|[Generate change risk assessments answers and reasoning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/generate-change-risk-assessment-answers-now-assist.md)|July 09, 2026| +|[Incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/summarize-incident-now-assist.md)|December 11, 2025| +|[KB generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/Now-Assist-generate-article-SOW-itsm.md)|April 09, 2026| +|[Resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/resolve-incident-now-assist.md)|April 09, 2026| +|[Chat reply recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-chat-recommendation.md)|April 09, 2026| +|[Investigate boot time issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/investigate-and-resolve-boot-time-issues.md)|April 09, 2026| +|[Investigate Zoom call quality issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/investigate-and-resolve-zoom-call-issues.md)|April 09, 2026| +|Agentic workflow|[Incident assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-incident-assist-workflow.md)|April 09, 2026| +|[Now Assist for Legal Service Delivery \(LSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-lsd-landing.md)|Skill|[Legal matter summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-lsd-summarize-case.md)|December 11, 2025| +|[Legal request summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-lsd-summarize-case.md)|December 11, 2025| +|[Conversational intake for Conflict of Interest request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/lsd-config-converse-intake.md)|March 12, 2026| +|Agentic workflow|[Triage legal requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/lsd-agentic-config-BR.md)|December 11, 2025| |[Now Assist for Manufacturing Commercial Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/now-assist-for-MCO.md)|Skill|[Enhance non conformance description](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-report-an-issue_AI.md)|March 12, 2026| |Agent|[Plan and execute recall campaign phases and sub-phases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-plan-and-execute-recall-campaign-phases-and-subphases.md)|March 12, 2026| |[Operational Technology \(OT\) Manager Foundation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/now-assist-for-otm-landing.md)|Skill|[Search for a related record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/search-related-records-ot-cmdb-tables-now-assist-otm.md)|December 11, 2025| @@ -154,46 +154,46 @@ Release notes |[Now Assist for Operational Technology Service Management \(OTSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/now-assist-for-operational-technology-service-management.md)|Skill|[OT incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/summarize-ot-incident-now-assist.md)|March 12, 2026| |[OT resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/generate-resolution-notes-ot-incident.md)|March 12, 2026| |Agentic workflow|[Generate OT KB articles agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/agent-ot-knowledge-generator.md)|March 12, 2026| -||Skill|Common control objective creation|December 11, 2025| -|Control objective impact analyzer|December 11, 2025| -|Recommendation of similar control objectives|December 11, 2025| -|Risk assessment summary|December 11, 2025| -|[Now Assist for Public Sector Digital Services \(PSDS\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/now-assist-for-psds.md)|Agent|Investigative Case Management AI agents|March 12, 2026| +|[Now Assist for Privacy Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/now-assist-for-privacy-management.md)|Skill|[Common control objective creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/privacy-take-actions-on-the-recommendations-for-similar-control-objectives.md)|December 11, 2025| +|[Control objective impact analyzer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-control-objectives-impacted-by-citation-updates.md)|December 11, 2025| +|[Recommendation of similar control objectives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/privacy-generate-recommendation-for-a-new-control-objective.md)|December 11, 2025| +|[Risk assessment summary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/privacy-generate-risk-assessment-summary.md)|December 11, 2025| +|[Now Assist for Public Sector Digital Services \(PSDS\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/now-assist-for-psds.md)|Agent|[Investigative Case Management AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-explore-inv-case-management.md)|March 12, 2026| |[Now Assist for Purchase Order Management \(POM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-purch-order-magmt.md)|Agentic workflow|[Define PO exception mitigation strategy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/mitigation-strategies-for-po-exceptions.md)|March 12, 2026| |[Email Intent to Action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/convert-emails-to-exceptions.md)|March 12, 2026| -|[Now Assist for Security Incident Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-security-incident-landing.md)|Skill|Correlation insights generation|December 11, 2025| -|Post-incident analysis|December 11, 2025| -|Resolution notes generation|December 11, 2025| -|Security incident quality assessment|December 11, 2025| -|Security incident recommended actions|December 11, 2025| -|Security incident summarization|December 11, 2025| -|Agentic workflow|Analyze security operations metrics|March 12, 2026| -|Close security incident|March 12, 2026| -|Generate SIR shift handover report|March 12, 2026| -|Resolve security incident|March 12, 2026| -|[Now Assist for Software Asset Management \(SAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-sam.md)|Skill|Publisher compliance summarization|December 11, 2025| -|Product compliance summarization|December 11, 2025| -|Recommended actions|December 11, 2025| -|SaaS user resolution|December 11, 2025| -|Error log summarization|April 09, 2026| -|Error resolution recommendation|April 09, 2026| -|Contract entitlement data extraction|April 09, 2026| -|Product match reviewer|June 11, 2026| -|Software normalization|June 11, 2026| -|Agentic workflow|Reclamation rule creation|December 11, 2025| -|Removal candidate evaluation|December 11, 2025| -|[Now Assist for Strategic Portfolio Management \(SPM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/now-assist-spm.md)|Skill|EAP doc summarization|December 11, 2025| -|Feedback summarization|December 11, 2025| -|Identify similar records|December 11, 2025| -|Multi feedback summarization|December 11, 2025| -|Planning item doc summarization|December 11, 2025| -|Project doc summarization|December 11, 2025| -|Project insights generation|December 11, 2025| -|Refine records|December 11, 2025| -|Target generation|December 11, 2025| -|Demand summarization|March 12, 2026| -|Agentic workflow|Create stories|December 11, 2025| -|Monitor project tasks|December 11, 2025| +|[Now Assist for Security Incident Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-security-incident-landing.md)|Skill|[Correlation insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generating-insights-for-now-assist-for-security.md)|December 11, 2025| +|[Post-incident analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generate-pia-report-now-assist-security-incident.md)|December 11, 2025| +|[Resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generate-closure-notes-si-now-assist-sec-incident.md)|December 11, 2025| +|[Security incident quality assessment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/na-sir-quality-assessment.md)|December 11, 2025| +|[Security incident recommended actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generate-recommended-actions-now-assist-for-security.md)|December 11, 2025| +|[Security incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/summarize-security-incident-now-assist-sec-incident.md)|December 11, 2025| +|Agentic workflow|[Analyze security operations metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-sir-soc-efficiency-usecase.md)|March 12, 2026| +|[Close security incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-sir-close-incident-usecase.md)|March 12, 2026| +|[Generate SIR shift handover report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/add-incidents-shifthandover-ai-agent.md)|March 12, 2026| +|[Resolve security incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-sir-resolve-incident-ai-workflow.md)|March 12, 2026| +|[Now Assist for Software Asset Management \(SAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-sam.md)|Skill|[Publisher compliance summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/summarize-publisher-compliance-now-assist-sam.md)|December 11, 2025| +|[Product compliance summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/summarize-product-compliance-now-assist-sam.md)|December 11, 2025| +|[Recommended actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/recommended-actions-now-assist-sam.md)|December 11, 2025| +|[SaaS user resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/automate-userresolution-saas-now-assist-sam.md)|December 11, 2025| +|[Error log summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/troubleshooting-saas-now-assist-sam.md)|April 09, 2026| +|[Error resolution recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/troubleshooting-saas-now-assist-sam.md)|April 09, 2026| +|[Contract entitlement data extraction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/extract-entitlements-from-contracts-now-assist-sam.md)|April 09, 2026| +|[Product match reviewer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/resolve-entitlement-import-error.md)|June 11, 2026| +|[Software normalization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/resolve-entitlement-import-error.md)|June 11, 2026| +|Agentic workflow|[Reclamation rule creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-sam-create-software-reclamation-rule-workflow.md)|December 11, 2025| +|[Removal candidate evaluation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-sam-evaluate-removal-candidate-workflow.md)|December 11, 2025| +|[Now Assist for Strategic Portfolio Management \(SPM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/now-assist-spm.md)|Skill|[EAP doc summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/summarize-and-refine-docs-content-in-eap.md)|December 11, 2025| +|[Feedback summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/feedback-summary-sentiment-topics.md)|December 11, 2025| +|[Identify similar records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/identify-similar-demand-records.md)|December 11, 2025| +|[Multi feedback summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/feedback-summary-sentiment-topics.md)|December 11, 2025| +|[Planning item doc summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/summarize-documents-genai-skill-spw.md)|December 11, 2025| +|[Project doc summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/summarize-doc-content-genai-skill-pw.md)|December 11, 2025| +|[Project insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/email-project-summary-skill-pw.md)|December 11, 2025| +|[Refine records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/refine-text-with-write-planning-item-skill.md)|December 11, 2025| +|[Target generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-targets-for-goal.md)|December 11, 2025| +|[Demand summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/demand-summarization-skill.md)|March 12, 2026| +|Agentic workflow|[Create stories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-agile-story-planning-items.md)|December 11, 2025| +|[Monitor project tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/na-spm-task-monitoring-usecase.md)|December 11, 2025| |[Now Assist for Sourcing and Procurement Operations \(SPO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo.md)|Skill|[Negotiation summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025| |[Procurement case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025| |[Purchase requisition summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025| @@ -207,24 +207,24 @@ Release notes |[Now Assist for Telecommunications, Media and Technology \(TMT\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-spmc.md)|Agentic workflow|[Squad resource identifier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-squad-resource-identifier.md)|March 12, 2026| |[Product release email communication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-product-release-email-communication.md)|March 12, 2026| |Agent|[Service Exchange Knowledge Assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-tmt-service-exchange-assistant-se.md)|July 09, 2026| -|[Now Assist for Third-party Risk Management \(TPRM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/now-assist-tprm.md)|Skill|TPRM issue summarization|December 11, 2025| -|TPRM issue recommendation|March 12, 2026| -|Now Assist for Threat Intelligence Security Center \(TISC\)|Skill|TISC case summarization|June 11, 2026| -|TISC report authoring|July 09, 2026| -||Skill|Generate remediation assistance|December 11, 2025| -|Now Assist recommendation|December 11, 2025| -|SEM insights|December 11, 2025| -|SPC setup connector|December 11, 2025| -|Suggest vulnerability solutions|December 11, 2025| -|Vulnerable item deduplication|December 11, 2025| -|Now Assist for Vault|Agentic workflow|Access observer configuration|April 09, 2026| -|Field encryption with Vault module|April 09, 2026| -|Securing custom apps with Vault agents|April 09, 2026| -|Summarize access observer logs|April 09, 2026| -|[Now Assist for Workplace Service Delivery \(WSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-wsd-landing.md)|Skill|Workplace case summarization|March 12, 2026| -|Agentic workflow|Workplace Concierge|April 09, 2026| -||Skill|ERP data discovery|December 11, 2025| -|ERP data query|December 11, 2025| +|[Now Assist for Third-party Risk Management \(TPRM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/now-assist-tprm.md)|Skill|[TPRM issue summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-a-summary-of-issue.md)|December 11, 2025| +|[TPRM issue recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/tprm-recommend-an-issue.md)|March 12, 2026| +|[Now Assist for Threat Intelligence Security Center \(TISC\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-tisc-landing.md)|Skill|[TISC case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-tisc-case-summarization.md)|June 11, 2026| +|[TISC report authoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/na-tisc-generate-ai-reports.md)|July 09, 2026| +|[Now Assist for Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-for-vulnerability-response-landing.md)|Skill|Generate remediation assistance|December 11, 2025| +|[Now Assist recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/sem-approval-recommendation-skill.md)|December 11, 2025| +|[SEM insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/sem-insights-skill.md)|December 11, 2025| +|[SPC setup connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/using-now-assist-api-connector.md)|December 11, 2025| +|[Suggest vulnerability solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/solutions-now-assist-vulnerability-response.md)|December 11, 2025| +|[Vulnerable item deduplication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/dedupe-host-vi-now-assist-vulnerability-response.md)|December 11, 2025| +|[Now Assist for Vault](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-landing.md)|Agentic workflow|[Access observer configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-access-observer-config.md)|April 09, 2026| +|[Field encryption with Vault module](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-field-encryption-module.md)|April 09, 2026| +|[Securing custom apps with Vault agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-securing-custom-apps-agents.md)|April 09, 2026| +|[Summarize access observer logs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-access-observer-logs.md)|April 09, 2026| +|[Now Assist for Workplace Service Delivery \(WSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-wsd-landing.md)|Skill|[Workplace case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/summarize-workplace-case.md)|March 12, 2026| +|Agentic workflow|[Workplace Concierge](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/workplace-concierge-ai-agent.md)|April 09, 2026| +|[Now Assist for Zero Copy Connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-for-zero-copy-connector-for-erp.md)|Skill|[ERP data discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-erp-data-discovery-skill.md)|December 11, 2025| +|[ERP data query](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-erp-data-query.md)|December 11, 2025| |[Now Assist in Platform Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/now-assist-platform-analytics.md)|Skill|[Analytics follow-up generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/enable-query-generation.md)|December 11, 2025| |[Analytics hidden insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/enable-query-generation.md)|December 11, 2025| |[Analytics insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/enable-query-generation.md)|December 11, 2025| @@ -239,8 +239,8 @@ Release notes |Now Assist Q&A Genius Results|December 11, 2025| |Now Assist Topics|December 11, 2025| |[Requester approval checklist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills/service-portal-approval-checklist-skill.md)|February 05, 2026| -|Smart documents|July 09, 2026| +|[Smart documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/configure-skill-smart-documents.md)|July 09, 2026| |Subflows and actions|December 11, 2025| -|[Platform agentic workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/platform-use-cases.md)|Agentic workflow|Error Analysis and Remediation workflow|June 11, 2026| -|[Platform AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/platform-ai-agents.md)|Agent|Error Analysis and Remediation agent|June 11, 2026| +|[Platform agentic workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/platform-use-cases.md)|Agentic workflow|[Error Analysis and Remediation workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/error-framework-daw.md)|June 11, 2026| +|[Platform AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/platform-ai-agents.md)|Agent|[Error Analysis and Remediation agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/error-framework-daw.md)|June 11, 2026| diff --git a/markdown/intelligent-experiences/now-assist-skills/now-assist-skills-smart-documents.md b/markdown/intelligent-experiences/now-assist-skills/now-assist-skills-smart-documents.md index aa0220ce5be..3fbfc61cf17 100644 --- a/markdown/intelligent-experiences/now-assist-skills/now-assist-skills-smart-documents.md +++ b/markdown/intelligent-experiences/now-assist-skills/now-assist-skills-smart-documents.md @@ -20,7 +20,7 @@ Accelerate document insights with instant summaries, interactive Q&A, and FA The Smart Documents skill provides a concise summary of the document associated with a workflow, along with interactive Q&A and FAQs, enabling you to quickly understand the content, explore key insights and get answers to specific questions. -You can summarize a document in a workspace, ask interactive questions, and view FAQs. To learn how, see +You can summarize a document in a workspace, ask interactive questions, and view FAQs. To learn how, see [Generate summary and ask questions using Now Assist in Document Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/ask-questions-faqs-now-assist.md) The following diagram shows that by using the Smart Document skill, you can quickly get insights from a document, such as a white paper, report, policy, contract, or case file. diff --git a/markdown/intelligent-experiences/now-assist-skills/now-assist-skills.md b/markdown/intelligent-experiences/now-assist-skills/now-assist-skills.md index 7b265b6afde..1d1bd845f28 100644 --- a/markdown/intelligent-experiences/now-assist-skills/now-assist-skills.md +++ b/markdown/intelligent-experiences/now-assist-skills/now-assist-skills.md @@ -8,7 +8,7 @@ product: Now Assist Skills classification: now-assist-skills topic_type: concept last_updated: "2026-07-05" -reading_time_minutes: 10 +reading_time_minutes: 11 keywords: [Now Assist, Now Assist skills, Generative AI, Gen AI, Security operations, IT operations, ITSM, IT Service management, Customer service management, CSM, Strategic portfolio management, SPM, Field service management, FSM, Financial services operations, FSO, HR Service Delivery, HRSD, Sourcing and procurement operations, SPO] breadcrumb: [Now Assist AI assets, Enable AI experiences] --- @@ -86,14 +86,14 @@ Technology -Now Assist for Collaborative Work Management \(CWM\) +[Now Assist for Collaborative Work Management \(CWM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/now-assist-for-cwm-landing.md) -- Acceptance criteria generation -- Docs summarization -- Doc generation -- Task generation +- [Acceptance criteria generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-acceptance-criteria-for-stories-in-cwm.md) +- [Docs summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/summarize-doc-now-assist-cwm.md) +- [Doc generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-summarize-and-refine-content-of-docs-with-now-assist.md) +- [Task generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-tasks-cwm-docs-now-assist.md)
@@ -105,10 +105,10 @@ Technology -- Configuration item \(CI\) summarization -- Manage duplicate CIs -- Service Graph Connector diagnosis -- Summarize CMDB readiness +- [Configuration item \(CI\) summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-agent-ci-summarizer.md) +- [Manage duplicate CIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/now-assist-cmdb-mng-dupe-cis-skill.md) +- [Service Graph Connector diagnosis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/now-assist-sgc-diagnose.md) +- [Summarize CMDB readiness](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-skill-summ-rdy.md)
@@ -133,13 +133,13 @@ Technology -- ADR DOC summarization and actions -- Business application insights -- Create diagram from image -- Diagram change analysis -- Refine text -- Register a business application -- Register a digital integration +- [ADR DOC summarization and actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/summarize-docs-genai-skill-ea.md) +- [Business application insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/generate-insights-into-ba.md) +- [Create diagram from image](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/eaw-create-bpm-diag-from-image.md) +- [Diagram change analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/compare-modeling-diagrams.md) +- [Refine text](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/elaborate-or-shorten-content-form-fields.md) +- [Register a business application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/register-business-application-using-conversational-experience.md) +- [Register a digital integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/register-digital-integration-using-conv-exp.md)
@@ -147,11 +147,11 @@ Technology -Operational Sustainability Management \(formerly Environmental, Social, and Governance\) +[Operational Sustainability Management \(formerly Environmental, Social, and Governance\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/esg-landing-page.md) - +[Extract data from utility invoices](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/extract-data-from-utility-invoices.md)
@@ -163,7 +163,7 @@ Technology -- Generate hardware asset insights +- [Generate hardware asset insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/generate-asset-analysis-now-assist-ham.md)
@@ -175,20 +175,20 @@ Technology -- Common control objective creation -- Control objective impact analyzer -- -- Issue summarization -- Recommendations for regulatory alert impacted areas -- Recommendation of similar control objectives -- Regulatory alert summarization -- Regulatory alert impacted citations -- Regulatory alert impacted control objectives -- Regulatory alert impacted controls -- Regulatory alert impacted policies -- Risk assessment summarization -- Risk event summarization -- Risk event summarization in the classic UI +- [Common control objective creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/take-actions-on-the-recommendations-for-similar-control-objectives.md) +- [Control objective impact analyzer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-control-objectives-impacted-by-citation-updates.md) +- [Generate recommendation for similar control objective](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-recommendation-for-a-new-control-objective.md) +- [Issue summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/summarize-an-issue.md) +- [Recommendations for regulatory alert impacted areas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md) +- [Recommendation of similar control objectives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-recommendation-for-a-new-control-objective.md) +- [Regulatory alert summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md) +- [Regulatory alert impacted citations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md) +- [Regulatory alert impacted control objectives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md) +- [Regulatory alert impacted controls](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md) +- [Regulatory alert impacted policies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md) +- [Risk assessment summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-risk-assessment-summary-genai.md) +- [Risk event summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-risk-event-summary-in-the-risk-workspace.md) +- [Risk event summarization in the classic UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-a-risk-event-summary.md)
@@ -201,11 +201,11 @@ Technology -- Alert analysis -- Alert investigation -- Analyze service health -- Analyze service observability dashboard -- LEAP installer +- [Alert analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/alert-summarization-now-assist.md) +- [Alert investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/nai-analyze-past-incidents.md) +- [Analyze service health](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/analyze-service-health-in-service-observability.md) +- [Analyze service observability dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/analyze-a-dashboard-in-service-observability.md) +- [LEAP installer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/aiops-leap.md) - Service Mapping Candidate - Service mapping candidates Impact @@ -219,27 +219,27 @@ Technology -- Catalog task summarization -- Change request risk explanation -- Change request summarization -- Chat reply recommendation -- Chat summarization -- Email recommendation -- Generate change risk assessments answers and reasoning -- Incident assist -- Incident sentiment analysis -- Incident summarization -- Investigate boot time issues -- Investigate Zoom call quality issues -- KB generation -- Release notes generation -- Request activity response generation -- Request summarization -- Requested item activity response generation -- Requested item summarization -- Resolution notes generation -- Sidebar discussion summarization -- Suggested steps generation +- [Catalog task summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/cust-now-assist-request-summarization-skill.md) +- [Change request risk explanation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/change-risk-exp-now-assist.md) +- [Change request summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/summarize-change-now-assist.md) +- [Chat reply recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-chat-recommendation.md) +- [Chat summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/generate-chat-summary-interaction-now-assist-itsm.md) +- [Email recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-email-recommendation.md) +- [Generate change risk assessments answers and reasoning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/generate-change-risk-assessment-answers-now-assist.md) +- [Incident assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-incident-assist.md) +- [Incident sentiment analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/sentiment-analysis-now-assist-itsm.md) +- [Incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/summarize-incident-now-assist.md) +- [Investigate boot time issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/investigate-and-resolve-boot-time-issues.md) +- [Investigate Zoom call quality issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/investigate-and-resolve-zoom-call-issues.md) +- [KB generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/Now-Assist-generate-article-SOW-itsm.md) +- [Release notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-dpr-generate-release-notes.md) +- [Request activity response generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/cust-now-assist-request-summarization-skill.md) +- [Request summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/cust-now-assist-request-summarization-skill.md) +- [Requested item activity response generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/cust-now-assist-request-summarization-skill.md) +- [Requested item summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/cust-now-assist-request-summarization-skill.md) +- [Resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/resolve-incident-now-assist.md) +- [Sidebar discussion summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-sidebar-discussion.md) +- [Suggested steps generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/resolution-steps-generation-now-assist-itsm.md)
@@ -272,14 +272,14 @@ Technology - +[Now Assist for Privacy Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/now-assist-for-privacy-management.md) -- Control objective impact analyzer -- Common control objective creation -- Recommendation of similar control objectives -- Risk assessment summary +- [Control objective impact analyzer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-control-objectives-impacted-by-citation-updates.md) +- [Common control objective creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/privacy-take-actions-on-the-recommendations-for-similar-control-objectives.md) +- [Recommendation of similar control objectives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/privacy-generate-recommendation-for-a-new-control-objective.md) +- [Risk assessment summary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/privacy-generate-risk-assessment-summary.md)
@@ -291,15 +291,15 @@ Technology -- Correlation insights generation -- Generate content for shift handover -- Post-incident analysis -- Resolution notes generation -- Security incident quality assessment -- Security incident recommended actions -- Security incident resolution plan -- Security incident summarization -- Security operations metrics analysis +- [Correlation insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generating-insights-for-now-assist-for-security.md) +- [Generate content for shift handover](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/add-incidents-shifthandover-ai-agent.md) +- [Post-incident analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generate-pia-report-now-assist-security-incident.md) +- [Resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generate-closure-notes-si-now-assist-sec-incident.md) +- [Security incident quality assessment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/na-sir-quality-assessment.md) +- [Security incident recommended actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generate-recommended-actions-now-assist-for-security.md) +- [Security incident resolution plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/config-resolution-plan-skill.md) +- [Security incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/summarize-security-incident-now-assist-sec-incident.md) +- [Security operations metrics analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-sir-soc-efficiency-usecase.md)
@@ -311,15 +311,15 @@ Technology -- Contract entitlement data extraction -- Error log summarization -- Error resolution recommendation -- Publisher compliance summarization -- Product compliance summarization -- Product match reviewer -- Recommended actions -- Software normalization -- SaaS user resolution +- [Contract entitlement data extraction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/extract-entitlements-from-contracts-now-assist-sam.md) +- [Error log summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/troubleshooting-saas-now-assist-sam.md) +- [Error resolution recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/troubleshooting-saas-now-assist-sam.md) +- [Publisher compliance summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/summarize-publisher-compliance-now-assist-sam.md) +- [Product compliance summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/summarize-product-compliance-now-assist-sam.md) +- [Product match reviewer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/resolve-entitlement-import-error.md) +- [Recommended actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/recommended-actions-now-assist-sam.md) +- [Software normalization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/resolve-entitlement-import-error.md) +- [SaaS user resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/automate-userresolution-saas-now-assist-sam.md)
@@ -331,19 +331,19 @@ Technology -- Create a demand -- EAP doc summarization -- Identify similar records -- Demand summarization -- Goal insights -- Multi feedback summarization -- Planning item doc summarization -- Project doc summarization -- Project insights generation -- Refine records -- Story generation -- Target generation -- Write planning item +- [Create a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/demand-creation-using-now-assist.md) +- [EAP doc summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/summarize-and-refine-docs-content-in-eap.md) +- [Identify similar records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/identify-similar-demand-records.md) +- [Demand summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/demand-summarization-skill.md) +- [Goal insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-insights-for-goal.md) +- [Multi feedback summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/feedback-summary-sentiment-topics.md) +- [Planning item doc summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/summarize-documents-genai-skill-spw.md) +- [Project doc summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/summarize-doc-content-genai-skill-pw.md) +- [Project insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/email-project-summary-skill-pw.md) +- [Refine records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/refine-text-with-write-planning-item-skill.md) +- [Story generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-stories-from-epics-now-assist-eap.md) +- [Target generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-targets-for-goal.md) +- [Write planning item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/refine-text-with-write-planning-item-skill.md)
@@ -355,8 +355,8 @@ Technology -- TPRM issue summarization -- TPRM issue management recommendation +- [TPRM issue summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-a-summary-of-issue.md) +- [TPRM issue management recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-tprm-issue.md)
@@ -364,12 +364,12 @@ Technology -Now Assist for Threat Intelligence Security Center \(TISC\) +[Now Assist for Threat Intelligence Security Center \(TISC\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-tisc-landing.md) -- TISC case summarization -- TISC report authoring +- [TISC case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-tisc-case-summarization.md) +- [TISC report authoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/na-tisc-generate-ai-reports.md)
@@ -377,16 +377,16 @@ Technology - +[Now Assist for Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-for-vulnerability-response-landing.md) -- Approval recommendation -- Now Assist recommendation -- SEM insights -- SPC setup connector -- Suggest vulnerability solutions -- Vulnerable item deduplication +- [Approval recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/sem-approval-recommendation-skill.md) +- [Now Assist recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/sem-approval-recommendation-skill.md) +- [SEM insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/sem-insights-skill.md) +- [SPC setup connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/using-now-assist-api-connector.md) +- [Suggest vulnerability solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/solutions-now-assist-vulnerability-response.md) +- [Vulnerable item deduplication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/dedupe-host-vi-now-assist-vulnerability-response.md)
@@ -398,26 +398,26 @@ Customer -- Activity response generation -- Automated quality assurance -- Case summarization -- Chat recommendation -- Chat summarization -- Customer summarization -- Email recommendation -- KB generation -- Live Agent Assist - Followup Query Enhancer -- Live Agent Assist - Interaction Analyser -- Live Agent Assist - KG Query Generator -- Live Agent Assist - Recommendation Generator -- Resolution notes generation -- Sentiment analysis case -- Sentiment analysis dashboard -- Sentiment analysis for email interactions -- Sidebar summarization -- Special handling notes summarization -- Suggested steps generation -- Trending topics dashboard +- [Activity response generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/generate-a-recommendation-to-respond-to-an-activity.md) +- [Automated quality assurance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/quality-assurance-management.md) +- [Case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/now-assist-csm-summarize-case.md) +- [Chat recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/generate-chat-reply-recommendations.md) +- [Chat summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/now-assist-csm-summarize-chat.md) +- [Customer summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-customer-summarization-in-now-assist-for-csm.md) +- [Email recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/generate-email-reply-recommendations.md) +- [KB generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/Now-Assist-generate-article-csm-workspace.md) +- [Live Agent Assist - Followup Query Enhancer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md) +- [Live Agent Assist - Interaction Analyser](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md) +- [Live Agent Assist - KG Query Generator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md) +- [Live Agent Assist - Recommendation Generator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md) +- [Resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/now-assist-csm-generate-resolution.md) +- [Sentiment analysis case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/analyze-sentiments-in-now-assist-for-csm.md) +- [Sentiment analysis dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-sentiment-analysis-dashboard.md) +- [Sentiment analysis for email interactions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/sentiment-analysis-interaction.md) +- [Sidebar summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/summarize-sidebar-conversations.md) +- [Special handling notes summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-special-handling-notes-summarization-in-now-assist-for-csm.md) +- [Suggested steps generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/suggested-steps-generation-in-now-assist-for-customer-service-management-csm.md) +- [Trending topics dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/view-trending-topics-dashboard.md)
@@ -429,9 +429,9 @@ Customer -- KB generation -- Sidebar summarization -- Work order task summarization +- [KB generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/na-fsm-generate-kb-article.md) +- [Sidebar summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/na-fsm-summarize-sidebar-platform.md) +- [Work order task summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/generate-wot-summ-fsm.md)
@@ -443,12 +443,12 @@ Customer -- Case summarization -- Disputes intake via Virtual Agent -- Customer profile summarization -- Customer interaction context summary -- Insurance customer profile summarization -- Insurance interaction context summary +- [Case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/summarize-case-using-now-assist-fso.md) +- [Disputes intake via Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/submit-dispute-case-disputes-intake-via-virtual-agent.md) +- [Customer profile summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/summarize-customer-profile-fso.md) +- [Customer interaction context summary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/summarize-customer-context-fso.md) +- [Insurance customer profile summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/summarize-insurance-customer-profile.md) +- [Insurance interaction context summary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/summarize-insurance-customer-context.md)
@@ -484,8 +484,8 @@ Customer -- Government case summarization -- Chat summarization +- [Government case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/now-assist-psds-summarize-case.md) +- [Chat summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/now-assist-psds-summarize-chat.md)
@@ -529,13 +529,13 @@ Employee - +[Now Assist for Employee Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assisit-employee-exp.md) -- Requested item summarization for approvals -- Request summarization for approvals -- Case summarization for approvals +- [Requested item summarization for approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/explore-now-assist-for-emp-exp.md) +- [Request summarization for approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/explore-now-assist-for-emp-exp.md) +- [Case summarization for approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/explore-now-assist-for-emp-exp.md)
@@ -547,8 +547,8 @@ Employee -- Incident summarization -- H&S Action Planner +- [Incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hs-summarize-safety-incident.md) +- [H&S Action Planner](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hs-generate-ai-suggested-actions-in-action-planner.md)
@@ -560,16 +560,16 @@ Employee -- Case summarization -- Chat reply recommendation -- Chat summarization -- Email recommendation -- KB generation -- Employee information summarization -- Resolution notes generation -- Sentiment analysis for HR case -- Sentiment analysis for HR task -- Sidebar discussion summarization +- [Case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hrsd-summarize-case.md) +- [Chat reply recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/chat-recommendations-nahr.md) +- [Chat summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hrsd-chat.md) +- [Email recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/email-recommendation-nahr.md) +- [KB generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/gen-kb-now-assisthr.md) +- [Employee information summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/employee-summary-lh.md) +- [Resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hrsd-res-note.md) +- [Sentiment analysis for HR case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/analyze-sentiments-now-assist.md) +- [Sentiment analysis for HR task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/tcase-now-assist-hr.md) +- [Sidebar discussion summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/sidebar-discussion-nahr.md)
@@ -581,12 +581,12 @@ Employee -- Conversational intake for Conflict of Interest request -- Get category of the legal request -- Legal matter summarization -- Legal request summarization -- Triage legal request AI Search -- Triage legal request capability +- [Conversational intake for Conflict of Interest request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/lsd-config-converse-intake.md) +- [Get category of the legal request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/trans-legal-request-agent.md) +- [Legal matter summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-lsd-summarize-case.md) +- [Legal request summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-lsd-summarize-case.md) +- [Triage legal request AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/trans-legal-request-agent.md) +- [Triage legal request capability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/trans-legal-request-agent.md)
@@ -598,11 +598,11 @@ Employee -- Contract analysis -- Contract metadata extraction -- Contract obligation extraction -- Contracts query classifier -- Conversational contract search and insights +- [Contract analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/cncore-NA-review-land.md) +- [Contract metadata extraction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/cncore-metadata-extract-land.md) +- [Contract obligation extraction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/cmpro-na-reminder-agentic-wf.md) +- [Contracts query classifier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/cncore-conf-converse-skill.md) +- [Conversational contract search and insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/cncore-conf-converse-skill.md)
@@ -614,8 +614,8 @@ Employee -- Reserve Space Virtual Agent topic -- Workplace Case Summarization +- [Reserve Space Virtual Agent topic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/wsd-reserve-a-space-now-assist-va.md) +- [Workplace Case Summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/summarize-workplace-case.md)
@@ -623,35 +623,35 @@ Creator - +[Now Assist for Creator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/now-assist-for-creator-landing.md) -- App generation -- -- Catalog item generation -- App summary generation -- -- Code Assist autocomplete -- Code Assist edit -- Code assist summarization -- Code Assist generation -- Event handler generation -- -- -- -- -- +- [App generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/sns-app-gen-using-landing.md) +- [Build Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/build-agent.md) +- [Catalog item generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/create-catalog-item-using-now-assist.md) +- [App summary generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/summarize-an-app-in-servicenow-studio.md) +- [Summarize a client script using Now Assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/client-script-summarization-generation.md) +- [Code Assist autocomplete](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/generate-code-with-autocomplete.md) +- [Code Assist edit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/edit-code-now-assist.md) +- [Code assist summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/explain-and-summarize-code-with-quick-actions.md) +- [Code Assist generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/generate-scripts-from-text.md) +- [Event handler generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/configure-an-event-handler-with-now-assist.md) +- [Create an AI-generated experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/generate-ui.md) +- [Flow generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/flow-generation-landing.md) +- [Flow generation with images](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/flow-generation-with-images-landing.md) +- [Flow recommendations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/flow-recommendations-landing.md) +- [Flow summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/flow-summarization-landing.md) - Mobile card generation -- Playbook generation -- Playbook generation from KB -- Playbook generation with images -- Playbook recommendations -- Playbook summarization +- [Playbook generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/generate-a-playbook-outline.md) +- [Playbook generation from KB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/generate-playbook-summary.md) +- [Playbook generation with images](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/generate-a-playbook-outline.md) +- [Playbook recommendations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/generate-playbook-recommendations.md) +- [Playbook summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/playbook-summarization.md) - [Process inefficiency highlights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/generate-highlights.md) -- -- Spoke generation -- Test generation +- [Robotic Process Automation \(RPA\) bot generation skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/rpa-bot-generation.md) +- [Spoke generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-spk-now-spk-gen.md) +- [Test generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/tg-implement.md) - [Work notes analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/run-worknotes-analysis.md)
@@ -667,11 +667,11 @@ Platform - [Article optimization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills/now-assist-article-optimization.md) - [Complete record generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-data-kit/now-assist-data-kit-landing.md) - [Conversational Help](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills/conversational-help-skills.md) -- Document summarization -- Dynamic Guidance +- [Document summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/generate-document-summary-now-assist.md) +- [Dynamic Guidance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/dynamic-guidance.md) - [Extract information from documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills/now-assist-extract-information-from-documents.md) - [GAF skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configure-gaf.md) -- Identify and review duplicate articles +- [Identify and review duplicate articles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/Now-Assist-identify-and-review-duplicate-articles.md) - [Knowledge content recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills/now-assist-platform-knowledge.md) - [Multimodal chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-in-document-intelligence/docintel-exploring-now-assist.md) - [Navigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills/now-assist-global-navigation.md) @@ -679,7 +679,7 @@ Platform - [Potential knowledge gaps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills/potential-knowledge-gaps.md) - [Requester approval checklist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills/service-portal-approval-checklist-skill.md) - [ServiceNow Lens](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-landing-page.md) -- Smart documents +- [Smart documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/configure-skill-smart-documents.md) - [TextToResult](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/knowledge-graph/knowledge-graph-landing.md)
@@ -771,11 +771,11 @@ App Engine - +[Now Assist for App Engine](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise.md) -Custom app record summarization +[Custom app record summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/custom-app-record-summarization-na-for-app-engine.md)
@@ -798,13 +798,13 @@ Vault - +[Now Assist for Vault](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-landing.md) -- Check role access -- Generate custom data pattern -- Schedule Data Discovery job +- [Check role access](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/check-role-access-now-assist-vault.md) +- [Generate custom data pattern](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/generate-custom-data-pattern-now-assist-vault.md) +- [Schedule Data Discovery job](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/schedule-data-discovery-job-now-assist-vault.md)
@@ -812,12 +812,12 @@ Other - +[Now Assist for Zero Copy Connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-for-zero-copy-connector-for-erp.md) -- ERP data discovery -- ERP data query +- [ERP data discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-erp-data-discovery-skill.md) +- [ERP data query](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-erp-data-query.md)
\ No newline at end of file diff --git a/markdown/intelligent-experiences/now-assist-skills/potential-knowledge-gaps.md b/markdown/intelligent-experiences/now-assist-skills/potential-knowledge-gaps.md index d34abdbc265..5790a94ca3d 100644 --- a/markdown/intelligent-experiences/now-assist-skills/potential-knowledge-gaps.md +++ b/markdown/intelligent-experiences/now-assist-skills/potential-knowledge-gaps.md @@ -18,5 +18,5 @@ The potential knowledge gap skill helps find missing or incomplete knowledge cov The knowledge gaps feature \(also known as potential gaps\) helps knowledge managers and service teams discover missing or insufficient knowledge articles by analyzing service case and incident patterns. When the relevant skills are activated, Now Assist generates gap recommendations to guide the creation or improvement of knowledge content. -For more information, see +For more information, see [Manage potential knowledge gaps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/address-knowledge-gaps.md) diff --git a/markdown/intelligent-experiences/now-assist-skills/service-portal-approval-checklist-skill.md b/markdown/intelligent-experiences/now-assist-skills/service-portal-approval-checklist-skill.md index 01f544dcc96..55b2a98abbe 100644 --- a/markdown/intelligent-experiences/now-assist-skills/service-portal-approval-checklist-skill.md +++ b/markdown/intelligent-experiences/now-assist-skills/service-portal-approval-checklist-skill.md @@ -56,5 +56,5 @@ The output is presented in a two-step format: Criteria \(what is required\) and The Requester Approval Checklist respects the approval configuration to provide flexibility and control. -For more information, see [Platform Approval assistance AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/platform-approval-aia.md) and . +For more information, see [Platform Approval assistance AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/platform-approval-aia.md) and [Configure Service Portal Approval Configuration record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/configure-approval-assistance-ai-agent.md). diff --git a/markdown/intelligent-experiences/now-assist-write-overview.md b/markdown/intelligent-experiences/now-assist-write-overview.md index a57d97e621d..1c4309ed12c 100644 --- a/markdown/intelligent-experiences/now-assist-write-overview.md +++ b/markdown/intelligent-experiences/now-assist-write-overview.md @@ -55,7 +55,7 @@ You can configure the Advanced filter to hide or show the Now Assist Context Men **Note:** The risk explanation that is presented in the dialogue box is assessed and calculated on the change request form. - For more information about risk assessment and calculation, see . + For more information about risk assessment and calculation, see [Risk assessment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/c_RskAsmtCalc.md). - **Content editing in Knowledge Base articles using the Now Assist content menu** @@ -73,7 +73,7 @@ You can configure the Advanced filter to hide or show the Now Assist Context Men \[Omitted image "insert-nacm-ai-text.png"\] Alt text: Insert the AI generated text into the Knowledge Base article. - For more information about generating Knowledge Base articles using the Now Assist context menu, see . + For more information about generating Knowledge Base articles using the Now Assist context menu, see [Edit an article using the Now Assist context menu](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/Now-Assist-generate-article-using-context-menu.md). - **Change Tone using Now Assist context menu** diff --git a/markdown/intelligent-experiences/platform-ai-agents.md b/markdown/intelligent-experiences/platform-ai-agents.md index e247f6a8298..69709b22eae 100644 --- a/markdown/intelligent-experiences/platform-ai-agents.md +++ b/markdown/intelligent-experiences/platform-ai-agents.md @@ -17,7 +17,7 @@ Explore different AI agents available in platform Now Assist applications. There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/find-ai-agents.md). -AI agents are also provided with some of the Integration Hub spokes or plugins that are preconfigured and are callable from interfaces such as AI Agent Studio and Virtual Agent. For more information, see . +AI agents are also provided with some of the Integration Hub spokes or plugins that are preconfigured and are callable from interfaces such as AI Agent Studio and Virtual Agent. For more information, see [Available AI agents for Integration Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/available-spk-ai-agents.md). - **[Platform Approval assistance AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/platform-approval-aia.md)** The Approval assistance AI agent is an AI agent that enables you to see your list of pending approvals, as well as see the details about your pending approvals. You can then approve or reject requests and tickets from Now Assist in Virtual Agent. diff --git a/markdown/intelligent-experiences/platform-approval-aia.md b/markdown/intelligent-experiences/platform-approval-aia.md index a93b0ea4dbf..33760a76a0c 100644 --- a/markdown/intelligent-experiences/platform-approval-aia.md +++ b/markdown/intelligent-experiences/platform-approval-aia.md @@ -22,9 +22,9 @@ Roles required: approver\_user, sn\_request\_approver\_read The benefit of using the Approval assistance AI agent is that you don't need to navigate to a specific page to approve your tickets. You can ask the AI agent about your pending approval requests and then tell the AI agent to approve or reject those approvals. The AI agent will ask follow-up questions and offer context-aware responses to simplify your experience. -Ask you administrator to configure the display fields and the knowledge base \(KB\) search fields to generate a Gen AI checklist to assist the Approval assistance AI agent in making targeted decisions. The checklist uses KB articles and policies to assist the Approval assistance AI agent in decision making. The checklist fetches information from knowledge base articles about specific requester approval tickets. An approval\_admin and admin role are required to configure the Approval assistance AI agent. For more information, see . +Ask you administrator to configure the display fields and the knowledge base \(KB\) search fields to generate a Gen AI checklist to assist the Approval assistance AI agent in making targeted decisions. The checklist uses KB articles and policies to assist the Approval assistance AI agent in decision making. The checklist fetches information from knowledge base articles about specific requester approval tickets. An approval\_admin and admin role are required to configure the Approval assistance AI agent. For more information, see [Configure Service Portal Approval Configuration record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/configure-approval-assistance-ai-agent.md). -**Note:** Provide cross-scope privileges to the Now Assist Agents for Requester plugin for tables whose records are restricted within the scope of an application. For more information, see . +**Note:** Provide cross-scope privileges to the Now Assist Agents for Requester plugin for tables whose records are restricted within the scope of an application. For more information, see [Define cross-scope access to an application resource](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/set-RCA-level.md). ## Prerequisites and setup diff --git a/markdown/intelligent-experiences/predictive-intelligence/predictive-intel-explainability.md b/markdown/intelligent-experiences/predictive-intelligence/predictive-intel-explainability.md index a8d85dbd603..1b3cb592498 100644 --- a/markdown/intelligent-experiences/predictive-intelligence/predictive-intel-explainability.md +++ b/markdown/intelligent-experiences/predictive-intelligence/predictive-intel-explainability.md @@ -25,7 +25,7 @@ Analyze the importance of each input field to your model's predictions using mod Model explainability helps identify the key features that influence the model's predictions during training. -**Note:** Explainability can't be added to an existing model. This method uses a script to create and train a new Workflow Classification model. For more information about scripting the creation of Classification solutions, see . +**Note:** Explainability can't be added to an existing model. This method uses a script to create and train a new Workflow Classification model. For more information about scripting the creation of Classification solutions, see [ClassificationSolution - Global](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClassificationSolutionAPI.md). The script provided in the procedure creates and trains a model with explainability set to true. On the new model's solution form, an additional tab labeled **Feature Importance** appears. This tab offers a graph of the relative contribution of each input to the prediction.\[Omitted image "predictive-intel-explainability1.png"\] Alt text: On the Solution form, the Feature Importance tab is highlighted. In the output \(predicted\) field, the value Global is selected, and an example graph is displayed. @@ -73,15 +73,15 @@ The script provided in the procedure creates and trains a model with explainabil - The label for this drop-down list is the name of your output \(predicted\) field, so the label is specific to each model. - The values in the drop-down list are the possible output classes for your output field, plus the **Global** option. -
+
List option - + Description -
+
**__Global__** @@ -89,7 +89,7 @@ Description Provides an overview of how the model behaves across all predictions, showing the overall impact of each input feature.Select **Global** to open a graph of the importance of your input fields to predictions for all output classes as a whole. -
+
**`Your output class value`** @@ -118,7 +118,7 @@ Consider dropping input fields with low importance scores. Retrain your model af [Using Machine Learning APIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/predictive-intelligence/using-ml-apis.md) -[bundle-crapiref.ClassificationSolutionAPI] +[ClassificationSolution - Global](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClassificationSolutionAPI.md) [Create and train a classification solution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/predictive-intelligence/create-solution-definition.md) diff --git a/markdown/intelligent-experiences/predictive-intelligence/servicenow-apps-features-use-predictive-intelligence.md b/markdown/intelligent-experiences/predictive-intelligence/servicenow-apps-features-use-predictive-intelligence.md index 9e11ee5dcbd..be8b9d25bea 100644 --- a/markdown/intelligent-experiences/predictive-intelligence/servicenow-apps-features-use-predictive-intelligence.md +++ b/markdown/intelligent-experiences/predictive-intelligence/servicenow-apps-features-use-predictive-intelligence.md @@ -20,17 +20,17 @@ ServiceNow teams work together to offer models that apply the artificial intelli Following is a listing of some ServiceNow products that use Predictive Intelligence functionality. -- -- -- -- -- -- -- -- -- -- -- +- [Machine learning solutions for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/machine-learning-csm.md) +- [Machine learning solutions for Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/ml-solutions-em.md) +- [Issue assignment using the Governance, Risk, and Compliance Predictive Intelligence plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/issue-assignment-using-predictive-intelli.md) +- [Machine learning solutions for HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/predictive-intelligence-for-hr-service-delivery.md) +- [Predictive Intelligence for Innovation Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/predictive-intelligence-for-innovation.md) +- [Machine learning solutions for IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/machine-learning-itsm.md) +- [Machine learning solutions for Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/machine-learning-km.md) +- [Machine learning solutions for Search administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/machine-learning-search.md) +- [Machine Learning solutions for Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/ml_vr.md) +- [Work order insights powered by Predictive Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/machine-learning-fsm.md) +- [Machine Learning solutions for Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/predictive-intelligence-spoke.md) **Parent Topic:**[Explore Predictive Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/predictive-intelligence/predictive-intelligence.md) diff --git a/markdown/intelligent-experiences/predictive-intelligence/test-similarity-solution-prediction.md b/markdown/intelligent-experiences/predictive-intelligence/test-similarity-solution-prediction.md index 24fdf144fbc..c0c9718f00d 100644 --- a/markdown/intelligent-experiences/predictive-intelligence/test-similarity-solution-prediction.md +++ b/markdown/intelligent-experiences/predictive-intelligence/test-similarity-solution-prediction.md @@ -122,7 +122,7 @@ This scenario illustrates a similarity solution prediction for a hypothetical ML **Related topics** -[bundle-crapiref.agent-intelligence-api] +[Predictive Intelligence API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/agent-intelligence-api.md) -[bundle-crapiref.c_MLPredictorAPI] +[MLPredictor - Global](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/c_MLPredictorAPI.md) diff --git a/markdown/intelligent-experiences/predictive-intelligence/test-solution-prediction.md b/markdown/intelligent-experiences/predictive-intelligence/test-solution-prediction.md index 334ba4328ec..101b70963b9 100644 --- a/markdown/intelligent-experiences/predictive-intelligence/test-solution-prediction.md +++ b/markdown/intelligent-experiences/predictive-intelligence/test-solution-prediction.md @@ -111,7 +111,7 @@ Result: When the form refreshes, an information message appears with the inciden **Related topics** -[bundle-crapiref.agent-intelligence-api] +[Predictive Intelligence API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/agent-intelligence-api.md) -[bundle-crapiref.c_MLPredictorAPI] +[MLPredictor - Global](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/c_MLPredictorAPI.md) diff --git a/markdown/intelligent-experiences/predictive-intelligence/use-predictive-intelligence-flow-designer-ml-actions.md b/markdown/intelligent-experiences/predictive-intelligence/use-predictive-intelligence-flow-designer-ml-actions.md index fbd8ed59a7a..1cca11fcc4a 100644 --- a/markdown/intelligent-experiences/predictive-intelligence/use-predictive-intelligence-flow-designer-ml-actions.md +++ b/markdown/intelligent-experiences/predictive-intelligence/use-predictive-intelligence-flow-designer-ml-actions.md @@ -34,7 +34,7 @@ In this example procedure, you create a flow that implements the ml\_incident\_c \[Omitted image "use-predict-intel-flow-designer-ml-actions1.png"\] Alt text: An image showing the ML Solution that will be used as input to the Flow Designer flow -For more information on how to use Flow Designer in Workflow Studio, see . For information about the Actions included in Predictive Intelligence for Workflow Studio, see the Spoke actions table in . +For more information on how to use Flow Designer in Workflow Studio, see [Exploring flows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/exploring-flows.md). For information about the Actions included in Predictive Intelligence for Workflow Studio, see the Spoke actions table in [Machine Learning solutions for Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/predictive-intelligence-spoke.md). ## Procedure @@ -229,5 +229,5 @@ For more information on how to use Flow Designer in Workflow Studio, see . For i **Related topics** -[bundle-crworkflow.predictive-intelligence-spoke] +[Machine Learning solutions for Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/predictive-intelligence-spoke.md) diff --git a/markdown/intelligent-experiences/predictive-intelligence/using-group-by-for-classification.md b/markdown/intelligent-experiences/predictive-intelligence/using-group-by-for-classification.md index da812dbd5ec..ae27b25dab1 100644 --- a/markdown/intelligent-experiences/predictive-intelligence/using-group-by-for-classification.md +++ b/markdown/intelligent-experiences/predictive-intelligence/using-group-by-for-classification.md @@ -74,11 +74,11 @@ For more context regarding this example and the general usage of Machine Learnin **Related topics** -[bundle-crapiref.DatasetDefinitionAPI] +[DatasetDefinition - Global](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/DatasetDefinitionAPI.md) -[bundle-crapiref.ClassificationSolutionAPI] +[ClassificationSolution - Global](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClassificationSolutionAPI.md) -[bundle-crapiref.ClassificationSolutionStoreAPI] +[ClassificationSolutionStore - Global](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClassificationSolutionStoreAPI.md) -[bundle-crapiref.ClassificationSolutionVersionAPI] +[ClassificationSolutionVersion - Global](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClassificationSolutionVersionAPI.md) diff --git a/markdown/intelligent-experiences/predictive-intelligence/using-ml-apis-mlsolutionfactory.md b/markdown/intelligent-experiences/predictive-intelligence/using-ml-apis-mlsolutionfactory.md index 1eae165e121..cc274d56863 100644 --- a/markdown/intelligent-experiences/predictive-intelligence/using-ml-apis-mlsolutionfactory.md +++ b/markdown/intelligent-experiences/predictive-intelligence/using-ml-apis-mlsolutionfactory.md @@ -24,13 +24,13 @@ Here's the high-level process for creating a custom usage scenario. 1. Developers customize a MLSolutionUtil scripted extension point implementation using the MLSolutionFactory scriptable object. - Listed as global.MLSolutionUtil in the Extension Point \[sys\_extension\_point\] table - - See Register a custom script include + - See [Register a custom script include](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/web-services/impl-client-ext-pts-base-code.md) 2. The MLSolutionUtil scripted extension point implementation uses MLSolutionFactory to get the scriptable object, and invokes prediction methods on that object. 3. The Predictive Intelligence REST API - Prediction for multiple solutions \(GET\) method invokes the MLSolutionUtil extension point implementation, depending on the scope of the request. 4. Applications call the Predictive Intelligence REST API - Prediction for multiple solutions \(GET\) end point from a script include form. For more information, see -- Predictive Intelligence REST API -- MLSolutionFactory - Global +- [Predictive Intelligence REST API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/agent-intelligence-api.md) +- [MLSolutionFactory - Global](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/MLSolutionFactoryAPI.md) diff --git a/markdown/intelligent-experiences/predictive-intelligence/using-ml-apis.md b/markdown/intelligent-experiences/predictive-intelligence/using-ml-apis.md index ff2dace5813..03768fd6bc2 100644 --- a/markdown/intelligent-experiences/predictive-intelligence/using-ml-apis.md +++ b/markdown/intelligent-experiences/predictive-intelligence/using-ml-apis.md @@ -18,7 +18,7 @@ Use ServiceNow Machine Learning \(ML\) APIs to train Machine Learning models and ML APIs enable training solutions and managing solution versions. You can get and set active versions, monitor training status, and more. The ML API also provides encoders, which enable using term frequency–inverse document frequency \(TF-IDF\) as a word corpus. Predictability estimates enable assessing the predictive value of table columns. -**Note:** Predictive Intelligence APIs run with full privileges before the Vancouver Patch 7 Hotfix 2b and Washington DC Patch 7 releases. With later releases, grant access using ACLs. For more information see . +**Note:** Predictive Intelligence APIs run with full privileges before the Vancouver Patch 7 Hotfix 2b and Washington DC Patch 7 releases. With later releases, grant access using ACLs. For more information see [Query ACLs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/query-acl-rule.md). ## ML API class overview @@ -28,7 +28,7 @@ This section briefly describes classes for training ML solutions and running inf A dataset is a set of records including a table name, columns, and row selection criteria to use as input for ML training algorithms. Datasets don't contain the actual data. - For more information, see DatasetDefinition. + For more information, see [DatasetDefinition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/DatasetDefinitionAPI.md). - **ML objects – Solutions, Encoders, and Estimates** @@ -40,36 +40,36 @@ This section briefly describes classes for training ML solutions and running inf For more information, see: - - ClassificationSolution - - ClusteringSolution - - Encoder - - PredictabilityEstimate - - RegressionSolution - - SimilaritySolution + - [ClassificationSolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClassificationSolutionAPI.md) + - [ClusteringSolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClusteringSolutionAPI.md) + - [Encoder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/EncoderAPI.md) + - [PredictabilityEstimate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/PredictabilityEstimateAPI.md) + - [RegressionSolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/RegressionSolutionAPI.md) + - [SimilaritySolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/SimilaritySolutionAPI.md) - **Stores** ML objects are maintained in a specific store for each object type. Each store class includes methods for add, get, update, and delete operations. For more information, see: - - ClassificationSolutionStore - - ClusteringSolutionStore - - EncoderStore - - PredictabilityEstimateStore - - RegressionSolutionStore - - SimilaritySolutionStore + - [ClassificationSolutionStore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClassificationSolutionStoreAPI.md) + - [ClusteringSolutionStore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClusteringSolutionStoreAPI.md) + - [EncoderStore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/EncoderStoreAPI.md) + - [PredictabilityEstimateStore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/PredictabilityEstimateStoreAPI.md) + - [RegressionSolutionStore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/RegressionSolutionStoreAPI.md) + - [SimilaritySolutionStore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/SimilaritySolutionStoreAPI.md) - **Versions** Each trained object results in a new version that you can run tasks on. Use the version API to get any solution version and run tasks on it. For more information, see: - - ClassificationSolutionVersion - - ClusteringSolutionVersion - - EncoderVersion - - PredictabilityEstimateVersion - - RegressionSolutionVersion - - SimilaritySolutionVersion + - [ClassificationSolutionVersion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClassificationSolutionVersionAPI.md) + - [ClusteringSolutionVersion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClusteringSolutionVersionAPI.md) + - [EncoderVersion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/EncoderVersionAPI.md) + - [PredictabilityEstimateVersion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/PredictabilityEstimateVersionAPI.md) + - [RegressionSolutionVersion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/RegressionSolutionVersionAPI.md) + - [SimilaritySolutionVersion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/SimilaritySolutionVersionAPI.md) ### Putting it together: ML API flows @@ -102,7 +102,7 @@ ML object encoder requirements: Follow this example procedure to learn how to configure and train a solution. - **Configure and train a solution** - 1. Define a dataset using the DatasetDefinition API. + 1. Define a dataset using the [DatasetDefinition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/DatasetDefinitionAPI.md) API. ``` var myData = new sn_ml.DatasetDefinition({ @@ -127,36 +127,36 @@ Follow this example procedure to learn how to configure and train a solution. }); ``` - - ClassificationSolution\(\) - - ClusteringSolution\(\) - - Encoder\(\) - - PredictabilityEstimate\(\) - - RegressionSolution\(\) - - SimilaritySolution\(\) + - [ClassificationSolution\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClassificationSolutionAPI.md) + - [ClusteringSolution\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClusteringSolutionAPI.md) + - [Encoder\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/EncoderAPI.md) + - [PredictabilityEstimate\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/PredictabilityEstimateAPI.md) + - [RegressionSolution\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/RegressionSolutionAPI.md) + - [SimilaritySolution\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/SimilaritySolutionAPI.md) 3. Add the solution definition to the store using the add\(\) method. ``` var my_unique_name = sn_ml.ClassificationSolutionStore.add(mySolution); ``` - - ClassificationSolutionStore - add\(\) - - ClusteringSolutionStore – add\(\) - - EncoderStore - add\(\) - - PredictabilityEstimateStore - add\(\) - - RegressionSolutionStore - add\(\) - - SimilaritySolutionStore - add\(\) + - [ClassificationSolutionStore - add\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClassificationSolutionStoreAPI.md) + - [ClusteringSolutionStore – add\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClusteringSolutionStoreAPI.md) + - [EncoderStore - add\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/EncoderStoreAPI.md) + - [PredictabilityEstimateStore - add\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/PredictabilityEstimateStoreAPI.md) + - [RegressionSolutionStore - add\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/RegressionSolutionStoreAPI.md) + - [SimilaritySolutionStore - add\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/SimilaritySolutionStoreAPI.md) 4. Train the solution using the submitTrainingJob\(\) method. After training is complete, you can manage the trained solution using a solution version API. A solution can be retrained multiple times. Each training results in a new solution "version" on which you can run inferences. ``` var myClassifierVersion = mySolution.submitTrainingJob(); ``` - - ClassificationSolution - submitTrainingJob\(\) - - ClusteringSolutionVersion – submitTrainingJob\(\) - - Encoder - submitTrainingJob\(\) - - PredictabilityEstimate - submitTrainingJob\(\) - - RegressionSolution - submitTrainingJob\(\) - - SimilaritySolution - submitTrainingJob\(\) + - [ClassificationSolution - submitTrainingJob\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClassificationSolutionAPI.md) + - [ClusteringSolutionVersion – submitTrainingJob\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClusteringSolutionAPI.md) + - [Encoder - submitTrainingJob\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/EncoderAPI.md) + - [PredictabilityEstimate - submitTrainingJob\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/PredictabilityEstimateAPI.md) + - [RegressionSolution - submitTrainingJob\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/RegressionSolutionAPI.md) + - [SimilaritySolution - submitTrainingJob\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/SimilaritySolutionAPI.md) - **View all classification solutions in a store** You can use the store getAllNames\(\) method to see a list of all solutions that have been added to the store. @@ -175,12 +175,12 @@ Follow this example procedure to learn how to configure and train a solution. ] ``` - - ClassificationSolutionStore - getAllNames\(\) - - ClusteringSolutionStore – getAllNames\(\) - - EncoderStore - getAllNames\(\) - - PredictabilityEstimateStore - getAllNames\(\) - - RegressionSolutionStore - getAllNames\(\) - - SimilaritySolutionStore - getAllNames\(\) + - [ClassificationSolutionStore - getAllNames\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClassificationSolutionStoreAPI.md) + - [ClusteringSolutionStore – getAllNames\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClusteringSolutionStoreAPI.md) + - [EncoderStore - getAllNames\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/EncoderStoreAPI.md) + - [PredictabilityEstimateStore - getAllNames\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/PredictabilityEstimateStoreAPI.md) + - [RegressionSolutionStore - getAllNames\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/RegressionSolutionStoreAPI.md) + - [SimilaritySolutionStore - getAllNames\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/SimilaritySolutionStoreAPI.md) ## Getting started with ML API solution versions @@ -197,12 +197,12 @@ Follow these example breakdowns to learn how to manage trained solution versions var mlSolution = sn_ml.ClassificationSolutionStore.get('ml_x_snc_global_global_my_solution_definition'); ``` - - ClassificationSolutionStore - get\(\) - - ClusteringSolutionStore – get\(\) - - EncoderStore - get\(\) - - PredictabilityEstimateStore - get\(\) - - RegressionSolutionStore - get\(\) - - SimilaritySolutionStore - get\(\) + - [ClassificationSolutionStore - get\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClassificationSolutionStoreAPI.md) + - [ClusteringSolutionStore – get\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClusteringSolutionStoreAPI.md) + - [EncoderStore - get\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/EncoderStoreAPI.md) + - [PredictabilityEstimateStore - get\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/PredictabilityEstimateStoreAPI.md) + - [RegressionSolutionStore - get\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/RegressionSolutionStoreAPI.md) + - [SimilaritySolutionStore - get\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/SimilaritySolutionStoreAPI.md) 2. Access the most recent solution version using the getLatestVersion\(\) solution method and get its training status using the getStatus\(\) version method. ``` @@ -218,12 +218,12 @@ Follow these example breakdowns to learn how to manage trained solution versions |getLatestVersion\(\)|getStatus\(\)| |--------------------|-------------| - |ClassificationSolution - getLatestVersion\(\)|ClassificationSolutionVersion - getStatus\(\)| - |ClusteringSolution – getLatestVersion\(\)|ClusteringSolutionVersion – getStatus\(\)| - |Encoder - getLatestVersion\(\)|EncoderVersion - getStatus\(\)| - |PredictabilityEstimate - getLatestVersion\(\)|PredictabilityEstimateVersion - getStatus\(\)| - |RegressionSolution - getLatestVersion\(\)|RegressionSolutionVersion - getStatus\(\)| - |SimilaritySolution - getLatestVersion\(\)|SimilaritySolutionVersion - getStatus\(\)| + |[ClassificationSolution - getLatestVersion\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClassificationSolutionAPI.md)|[ClassificationSolutionVersion - getStatus\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClassificationSolutionVersionAPI.md)| + |[ClusteringSolution – getLatestVersion\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClusteringSolutionAPI.md)|[ClusteringSolutionVersion – getStatus\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClusteringSolutionVersionAPI.md)| + |[Encoder - getLatestVersion\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/EncoderAPI.md)|[EncoderVersion - getStatus\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/EncoderVersionAPI.md)| + |[PredictabilityEstimate - getLatestVersion\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/PredictabilityEstimateAPI.md)|[PredictabilityEstimateVersion - getStatus\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/PredictabilityEstimateVersionAPI.md)| + |[RegressionSolution - getLatestVersion\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/RegressionSolutionAPI.md)|[RegressionSolutionVersion - getStatus\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/RegressionSolutionVersionAPI.md)| + |[SimilaritySolution - getLatestVersion\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/SimilaritySolutionAPI.md)|[SimilaritySolutionVersion - getStatus\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/SimilaritySolutionVersionAPI.md)| - **Get predictions using a solution version** @@ -238,7 +238,7 @@ Follow these example breakdowns to learn how to manage trained solution versions var mlSolution = sn_ml.ClassificationSolutionStore.get('ml_x_snc_global_global_my_solution_definition'); ``` - 2. Use the GlideRecord API get\(\) method to provide a record from the Incident \[incident\] table. + 2. Use the [GlideRecord](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/c_GlideRecordAPI.md) API get\(\) method to provide a record from the Incident \[incident\] table. ``` // single GlideRecord input @@ -261,10 +261,10 @@ Follow these example breakdowns to learn how to manage trained solution versions var results = mlSolution.getLatestVersion().predict(input, options); ``` - - ClassificationSolutionVersion - predict\(\) - - ClusteringSolutionVersion – predict\(\) - - RegressionSolutionVersion - predict\(\) - - SimilaritySolutionVersion - predict\(\) + - [ClassificationSolutionVersion - predict\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClassificationSolutionVersionAPI.md) + - [ClusteringSolutionVersion – predict\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/ClusteringSolutionVersionAPI.md) + - [RegressionSolutionVersion - predict\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/RegressionSolutionVersionAPI.md) + - [SimilaritySolutionVersion - predict\(\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/server-api-reference/SimilaritySolutionVersionAPI.md) 5. Print the predicted results output. ``` diff --git a/markdown/intelligent-experiences/predictive-intelligence/using-predictive-intelligence.md b/markdown/intelligent-experiences/predictive-intelligence/using-predictive-intelligence.md index f8757e9aee2..92363e28b68 100644 --- a/markdown/intelligent-experiences/predictive-intelligence/using-predictive-intelligence.md +++ b/markdown/intelligent-experiences/predictive-intelligence/using-predictive-intelligence.md @@ -35,8 +35,8 @@ Predictive Intelligence enables you to train predictive models and machine-learn You can also extend Predictive Intelligence to other processes and applications, such as: -- Incident categorization: Predicts the incident category based on the short description. See Predictive Intelligence for Incident Management. -- CSM case assignment: Predicts the case record assignment group based on the short description. See Predictive Intelligence for case management. +- Incident categorization: Predicts the incident category based on the short description. See [Predictive Intelligence for Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/predictive-intelligence-for-incident.md). +- CSM case assignment: Predicts the case record assignment group based on the short description. See [Predictive Intelligence for case management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/agent-intelligence-case-mgmt.md). For more information, see [ServiceNow apps and features that use Predictive Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/predictive-intelligence/servicenow-apps-features-use-predictive-intelligence.md). diff --git a/markdown/intelligent-experiences/servicenow-large-language-model-now-llm/aisearch-differences.md b/markdown/intelligent-experiences/servicenow-large-language-model-now-llm/aisearch-differences.md index 9c7c2d45c6a..bfe7a1c0286 100644 --- a/markdown/intelligent-experiences/servicenow-large-language-model-now-llm/aisearch-differences.md +++ b/markdown/intelligent-experiences/servicenow-large-language-model-now-llm/aisearch-differences.md @@ -29,7 +29,7 @@ Because of that, several factors can make the answers vary each time. The factor Answer generation involves probability, context, and variation. Therefore, responses to the same question can differ slightly each time it is asked, and from provider to provider. -For more information on differences in ServiceNow AI results, see . +For more information on differences in ServiceNow AI results, see [Search result disparities between AI Search and Now Assist search features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/search-disparities-ai-search-now-assist.md). ## Now LLM Service response vs. Azure response diff --git a/markdown/intelligent-experiences/servicenow-large-language-model-now-llm/llm-instruction-guidelines.md b/markdown/intelligent-experiences/servicenow-large-language-model-now-llm/llm-instruction-guidelines.md index d9871afc654..e71911973eb 100644 --- a/markdown/intelligent-experiences/servicenow-large-language-model-now-llm/llm-instruction-guidelines.md +++ b/markdown/intelligent-experiences/servicenow-large-language-model-now-llm/llm-instruction-guidelines.md @@ -232,9 +232,9 @@ For developers, the sources that a skill or AI agent can access may vary dependi For more information about configuring sources for skill or AI agent use, see the following topic areas: -- -- -- +- [AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/overview-ais.md) +- [Now Assist in AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/now-assist-ais.md) +- [External Content Connectors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/ext-cont-connectors-landing-page.md) - [Overview tab in Now Assist Admin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/configuring-now-assist.md) - [Now Assist AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/na-ai-agents.md) @@ -242,16 +242,16 @@ For more information about configuring sources for skill or AI agent use, see th |Skill|Reference| |-----|---------| -|App generation|| +|App generation|[General guidelines for using app generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/sns-app-gen-guidelines.md)| |Analytics generation|[Guidelines and example questions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/example-questions-generating-dv.md)| -|Catalog item generation|| -|Code generation|| +|Catalog item generation|[Suggestions to describe catalog items](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/how-to-describe-catalog-item.md)| +|Code generation|[General guidelines for code generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/general-guidelines-code-generation.md)| |Flow generation|| |LLM topic skill for Virtual Agent|| |Now Assist Skill Kit|[General guidelines for Now Assist Skill Kit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skill-kit/na-skill-kit-guidelines.md)| -|RPA bot generation|General guidelines for RPA bot generation| -|Test generation|| -|UI generation|| +|RPA bot generation|[General guidelines for RPA bot generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/rpa-bot-generation.md)| +|Test generation|[Design considerations for prompting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/tg-prompt-design-considerations.md)| +|UI generation|[General guidelines UI generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/general-guidelines-ui-generation.md)| **Parent Topic:**[Large language models on the ServiceNow AI Platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/servicenow-large-language-model-now-llm/exploring-large-language-models.md) diff --git a/markdown/intelligent-experiences/servicenow-lens/create-record-in-the-service-portal.md b/markdown/intelligent-experiences/servicenow-lens/create-record-in-the-service-portal.md index d5e27829834..829dd467e5a 100644 --- a/markdown/intelligent-experiences/servicenow-lens/create-record-in-the-service-portal.md +++ b/markdown/intelligent-experiences/servicenow-lens/create-record-in-the-service-portal.md @@ -39,11 +39,11 @@ You can auto-fill catalog item forms in the Service Portal in two ways: 1. Auto-fill catalog item forms in Service Portal by performing any of the following methods. -
+
Method - + Steps @@ -210,15 +210,15 @@ The catalog item form is auto-filled. Only the field types that are supported by ServiceNow AI Lens get auto-populated with the extracted data. If the form doesn't have field types that are supported, then ServiceNow AI Lens won’t update the record. For more information about the supported fields, see [Field types supported](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/servicenow-lens/field-types-supported.md). -
+
Option - + Action -
+
**If the auto-filled text looks good** @@ -226,7 +226,7 @@ Action Save the record by selecting **Submit**. -
+
**If the auto-filled text requires changes** diff --git a/markdown/intelligent-experiences/servicenow-lens/create-record-sn-lens.md b/markdown/intelligent-experiences/servicenow-lens/create-record-sn-lens.md index e9f2c0488fa..55d29c466a9 100644 --- a/markdown/intelligent-experiences/servicenow-lens/create-record-sn-lens.md +++ b/markdown/intelligent-experiences/servicenow-lens/create-record-sn-lens.md @@ -55,11 +55,11 @@ You can create a record in the ServiceNow instance in two ways: 1. Create a record in the ServiceNow instance by performing any of the following methods. -
+
Method - + Steps @@ -198,7 +198,7 @@ Repeat the step to capture more screenshots, if required. |glide.rest.max\_content\_length|Integer|15| |glide.rest.scripted.max\_inbound\_content\_length\_mb|Integer|15| -For more information, see Configure system property. +For more information, see [Configure system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/r_ControllingMaxRequestSize.md). **Note:** You must have the admin role to set the system properties. @@ -219,15 +219,15 @@ The form is auto-filled. Only the fields that are supported by ServiceNow AI Lens get auto-populated with the extracted data. If you don’t have any supported fields in your form, then ServiceNow AI Lens won’t update the record. For more information about the supported fields, see [Field types supported](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/servicenow-lens/field-types-supported.md). -
+
Option - + Action -
+
**If the auto-filled text looks good** @@ -235,7 +235,7 @@ Action Save the record by selecting **Save**. -
+
**If the auto-filled text requires changes** diff --git a/markdown/intelligent-experiences/servicenow-lens/field-types-supported.md b/markdown/intelligent-experiences/servicenow-lens/field-types-supported.md index 017f4f4fb9f..f04b6dff01b 100644 --- a/markdown/intelligent-experiences/servicenow-lens/field-types-supported.md +++ b/markdown/intelligent-experiences/servicenow-lens/field-types-supported.md @@ -53,7 +53,7 @@ The following field types are currently supported with ServiceNow AI Lens: - reference - glide\_list -For more information about these fields, see . +For more information about these fields, see [Field types reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_FieldTypes.md).
diff --git a/markdown/intelligent-experiences/servicenow-lens/preview-desktop-others-lens.md b/markdown/intelligent-experiences/servicenow-lens/preview-desktop-others-lens.md index cf8e91c2174..6016c383901 100644 --- a/markdown/intelligent-experiences/servicenow-lens/preview-desktop-others-lens.md +++ b/markdown/intelligent-experiences/servicenow-lens/preview-desktop-others-lens.md @@ -141,7 +141,7 @@ By using Lens actions, you can perform one of the following tasks: |glide.rest.max\_content\_length|Integer|15| |glide.rest.scripted.max\_inbound\_content\_length\_mb|Integer|15| - For more information, see Configure system property + For more information, see [Configure system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/r_ControllingMaxRequestSize.md) **Note:** You must have the admin role to set the system properties. @@ -157,15 +157,15 @@ By using Lens actions, you can perform one of the following tasks: 12. Depending on the type of Lens action selected, perform the following steps. -
+
Task - + Steps -
+
**Filling form** @@ -175,7 +175,7 @@ Steps 2. On the form header in the Preview window, select **Submit** to save the filled form on the instance. -
+
**Previewing extracted data** diff --git a/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-actions.md b/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-actions.md index 9f4936911f2..d5af3b935cf 100644 --- a/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-actions.md +++ b/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-actions.md @@ -410,11 +410,11 @@ Option to attach the captured images to the record that is auto-filled using Ser
7. To assign users or groups or rolesto the Lens action, under the Assigned Users and Groups or Roles heading, select **New**, and then use any one of the following methods. -
+
Method - + Steps @@ -476,15 +476,15 @@ Repeat the step to add more groups. 10. Update the assignment of users or groups or roles to the Lens action. -
+
Assignment type - + Steps -
+
**Roles** @@ -495,7 +495,7 @@ Steps 3. Assign one or more new roles. For more information, see [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-actions.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-actions.md) -
+
**Users** @@ -506,7 +506,7 @@ Steps 3. Assign one or more new users. For more information, see [https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-actions.md](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-actions.md) -
+
**Groups** @@ -822,15 +822,15 @@ Ensure that the Lens action for this purpose is already defined. To view the ste \[Omitted image "lens-excel-mapping-file-upload-window.png"\] Alt text: Excel file upload window. -
+
File upload method - + File upload procedure -
+
**Add file** @@ -847,7 +847,7 @@ File upload procedure - The data only in the first worksheet of the Excel sheet will be analyzed. -
+
**Drag and drop files** diff --git a/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-explore.md b/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-explore.md index 3388148b467..019c477cc0d 100644 --- a/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-explore.md +++ b/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-explore.md @@ -31,7 +31,7 @@ You can leverage Lens actions to customize the Lens behavior by providing defaul Extract data from documents such as an image, a scanned handwritten note, web page, or a Microsoft Word document, and autofill catalog item forms in the Service Portal. For example, autofill a new vendor onboarding form by extracting key details such as vendor name, address, contact email, and banking information from multiple artifacts, including Excel files, emails, images, and PDF documents. For more information, see [Autofill catalog item forms on Service Portal using ServiceNow AI Lens.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/servicenow-lens/create-record-in-the-service-portal.md) -Trigger ServiceNow AI Lens from the Now Mobile® application to extract data from documents such as an image, a scanned handwritten note, web page, or a Microsoft Word document, and auto-fill fields in a form. For more information, see Trigger ServiceNow AI Lens from Now Mobile® and autofill forms. +Trigger ServiceNow AI Lens from the Now Mobile® application to extract data from documents such as an image, a scanned handwritten note, web page, or a Microsoft Word document, and auto-fill fields in a form. For more information, see [Trigger ServiceNow AI Lens from Now Mobile® and autofill forms.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/servicenow-lens-mobile.md) Get started with ServiceNow AI Lens directly from your browser - no downloading or installation required orby downloading and installing the desktop application for Windows and macOS diff --git a/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-features.md b/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-features.md index 8ece4da2ee4..fb69b67a573 100644 --- a/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-features.md +++ b/markdown/intelligent-experiences/servicenow-lens/servicenow-lens-features.md @@ -106,7 +106,7 @@ ServiceNow AI Lens offers the following features: - **Autofill form fields in the Now Mobile® application** - Trigger ServiceNow AI Lens from Now Mobile® application to extract data from artifacts and autofill fields in a form on the Now Mobile® application.. For more information on creating or updating records in the Now Mobile® application, see .You can add a ServiceNow AI Lens button to input form screens to allow users to quickly extract data from attachments and complete forms faster. For more information, see . + Trigger ServiceNow AI Lens from Now Mobile® application to extract data from artifacts and autofill fields in a form on the Now Mobile® application.. For more information on creating or updating records in the Now Mobile® application, see [ServiceNow AI Lens for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/servicenow-lens-mobile.md).You can add a ServiceNow AI Lens button to input form screens to allow users to quickly extract data from attachments and complete forms faster. For more information, see [Configure a Lens launcher button](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/configure-lens-launcher-button.md). - **Autofill Catalog Item forms in Service Portal** diff --git a/markdown/intelligent-experiences/servicenow-lens/sn-lens-standalone-app.md b/markdown/intelligent-experiences/servicenow-lens/sn-lens-standalone-app.md index a4124b0e31c..fbd3936fff5 100644 --- a/markdown/intelligent-experiences/servicenow-lens/sn-lens-standalone-app.md +++ b/markdown/intelligent-experiences/servicenow-lens/sn-lens-standalone-app.md @@ -57,15 +57,15 @@ Role required: lens\_user 6. Perform any one of the following methods to capture screenshots or upload files and analyze the data. -
+
Method - + Steps -
+
**Capture a single screenshot of a document and analyze the data.** @@ -93,7 +93,7 @@ The default character limit is 500. Users with the admin role can increase this \[Omitted image "lens-single-scrnsht-analysis.png"\] Alt text: Preview of the analysis of single image. -
+
**Capture multiple screenshots from one or more documents.** @@ -136,7 +136,7 @@ Repeat the step to capture more screenshots, if required. |glide.rest.max\_content\_length|Integer|15| |glide.rest.scripted.max\_inbound\_content\_length\_mb|Integer|15| -For more information, see Configure system property +For more information, see [Configure system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/r_ControllingMaxRequestSize.md) **Note:** You must have the admin role to set the system properties. @@ -183,7 +183,7 @@ Select **Upload** and perform any one of the following file upload methods.**Add |glide.rest.max\_content\_length|Integer|15| |glide.rest.scripted.max\_inbound\_content\_length\_mb|Integer|15| -For more information, see Configure system property +For more information, see [Configure system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/r_ControllingMaxRequestSize.md) **Note:** You must have the admin role to set the system properties. @@ -202,7 +202,7 @@ For more information, see Configure system property |glide.rest.max\_content\_length|Integer|15| |glide.rest.scripted.max\_inbound\_content\_length\_mb|Integer|15| -For more information, see Configure system property +For more information, see [Configure system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/r_ControllingMaxRequestSize.md) **Note:** You must have the admin role to set the system properties. diff --git a/markdown/intelligent-experiences/servicenow-lens/update-record-sn-lens.md b/markdown/intelligent-experiences/servicenow-lens/update-record-sn-lens.md index b25439e1c3e..6a01c92d06b 100644 --- a/markdown/intelligent-experiences/servicenow-lens/update-record-sn-lens.md +++ b/markdown/intelligent-experiences/servicenow-lens/update-record-sn-lens.md @@ -55,11 +55,11 @@ You can update a record in the ServiceNow instance in two ways: 1. Update a record in the ServiceNow instance by performing any of the following methods. -
+
Method - + Steps @@ -199,7 +199,7 @@ Repeat the step to capture more screenshots, if required. |glide.rest.max\_content\_length|Integer|15| |glide.rest.scripted.max\_inbound\_content\_length\_mb|Integer|15| -For more information, see Configure system property. +For more information, see [Configure system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/r_ControllingMaxRequestSize.md). **Note:** You must have the admin role to set the system properties. @@ -220,15 +220,15 @@ The form is auto-filled. Only the fields that are supported by ServiceNow AI Lens get auto-populated with the extracted data. If you don’t have any supported fields in your form, then ServiceNow AI Lens won’t update the record. For more information about the supported fields, see [Field types supported](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/servicenow-lens/field-types-supported.md). -
+
Option - + Action -
+
**If the auto-filled text looks good** @@ -236,7 +236,7 @@ Action Save the record by selecting **Save**. -
+
**If the auto-filled text requires changes** diff --git a/markdown/intelligent-experiences/setup-ai-search-gaf.md b/markdown/intelligent-experiences/setup-ai-search-gaf.md index 6f26be7e7bf..b08a2f34996 100644 --- a/markdown/intelligent-experiences/setup-ai-search-gaf.md +++ b/markdown/intelligent-experiences/setup-ai-search-gaf.md @@ -35,7 +35,7 @@ You must index every table for each workflow or application you'd like to config 2. Install Now Assist for AI Search by installing a Now Assist application. - For more information, see Install Now Assist in AI Search. + For more information, see [Install Now Assist in AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/install-now-assist-ais.md). 3. Verify that your LLM provider is configured and accessible. diff --git a/markdown/intelligent-experiences/sn-ai-impl-ai-search.md b/markdown/intelligent-experiences/sn-ai-impl-ai-search.md index 70d1174b9c6..ca85b695e84 100644 --- a/markdown/intelligent-experiences/sn-ai-impl-ai-search.md +++ b/markdown/intelligent-experiences/sn-ai-impl-ai-search.md @@ -29,38 +29,38 @@ To maximize its impact, Now Assist in AI Search should be activated before Now A See: - - - - + - [Configuring AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/configuring-ais.md) + - [Enable AI Search in supported ServiceNow AI Platform® applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/explore-now-platform-apps-ais.md) - **2. Review search sources** Configure search sources to determine what data will be searched by user queries. See: - - - - + - [Control access to searchable content using search sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/explore-search-sources-ais.md) + - [Create a search source for AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/create-search-source-ais.md) - **3. Configure search sources for external content** Allows Now Assist Q&A search to include external content. See: - - - - - - + - [Indexing and searching external content in AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/external-content-ais.md) + - [Create an indexed source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/create-indexed-source-ais.md) + - [Configuring External Content Connectors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/configuring-ext-cont-connectors.md) - **4. Enable AI Search on one or more portals** Display AI Search results in the portals on your instance. See: - - - - + - [Search application configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/defining-search-app-cfgs-ais.md) + - [Enabling and configuring AI Search in ServiceNow AI Platform® applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/enable-configure-apps-ais.md) - **5. Install Now Assist in AI Search** Install a Now Assist product in the Now Assist Admin console. - See: + See: [Install Now Assist in AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/install-now-assist-ais.md) - **6. Enable Now Assist Q&A Genius Results in AI Search portals** @@ -68,8 +68,8 @@ To maximize its impact, Now Assist in AI Search should be activated before Now A See: - - - - + - [Enable Now Assist Genius Results in AI Search portals and mobile applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/enable-now-assist-gr-ais-apps.md) + - [Now Assist Q&A Genius Results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/now-assist-qna-genius-results.md) - **7. Verify AI Search widget customizations** Customized AI Search widgets may not correctly show Q&A search results even when configured for Now Assist, since customizations get skipped during upgrades. @@ -77,7 +77,7 @@ To maximize its impact, Now Assist in AI Search should be activated before Now A See: -The ServiceNow AI Platform® offers a variety of search tools, which may return different answers for the same or similar searches. This disparity in results is expected. For more information, see . +The ServiceNow AI Platform® offers a variety of search tools, which may return different answers for the same or similar searches. This disparity in results is expected. For more information, see [Search result disparities between AI Search and Now Assist search features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/search-disparities-ai-search-now-assist.md). **Tip:** For more information, see [Now Assist in AI Search FAQ](https://www.servicenow.com/community/now-assist-articles/now-assist-in-ai-search-faq/ta-p/2686538) in ServiceNow Community. diff --git a/markdown/intelligent-experiences/sn-ai-impl-app-readiness.md b/markdown/intelligent-experiences/sn-ai-impl-app-readiness.md index 8aa06f6ffd9..9404c5cf817 100644 --- a/markdown/intelligent-experiences/sn-ai-impl-app-readiness.md +++ b/markdown/intelligent-experiences/sn-ai-impl-app-readiness.md @@ -30,7 +30,7 @@ After ensuring that your AI policy, your data, and your applications are ready, 2. In the ServiceNow Store, check version compatibilities and dependencies for Now Assist apps. - For more information, see . + For more information, see [Evaluating version requirements and dependencies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/versions-dependencies.md). 3. Install Now Assist products from the Now Assist Admin console. diff --git a/markdown/intelligent-experiences/sn-ai-impl-governance.md b/markdown/intelligent-experiences/sn-ai-impl-governance.md index b920aea283e..27c2c4f8136 100644 --- a/markdown/intelligent-experiences/sn-ai-impl-governance.md +++ b/markdown/intelligent-experiences/sn-ai-impl-governance.md @@ -27,7 +27,7 @@ The following policy considerations shape how AI is deployed, monitored, and mai - Encryption standards for data in transit and at rest. - Data residency and sovereignty restrictions, which determine where data can be stored and processed. - Retention and deletion policies that govern how long data is kept and when it must be purged. - Admins can configure Data Privacy for Now Assist to mask sensitive fields and control what is shared with third-party models. For details, see . + Admins can configure Data Privacy for Now Assist to mask sensitive fields and control what is shared with third-party models. For details, see [Data Privacy for Now Assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-for-data-privacy-landing.md). - **Compliance and regulations** diff --git a/markdown/intelligent-experiences/sn-ai-impl-kb-readiness.md b/markdown/intelligent-experiences/sn-ai-impl-kb-readiness.md index 55399d166c7..337b13e4cff 100644 --- a/markdown/intelligent-experiences/sn-ai-impl-kb-readiness.md +++ b/markdown/intelligent-experiences/sn-ai-impl-kb-readiness.md @@ -6,7 +6,7 @@ canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/sn-ai-i release: australia topic_type: concept last_updated: "2026-03-12" -reading_time_minutes: 1 +reading_time_minutes: 2 keywords: [Now Assist, agentic AI, AI readiness] breadcrumb: [Application readiness, ServiceNow AI implementation, Enable AI experiences] --- @@ -17,7 +17,7 @@ The knowledge base is the engine that enables Now Assist to deliver intelligent, When users ask questions, Now Assist taps into your knowledge articles to generate answers that reflect your organization’s expertise and policies. This means the quality, clarity, and structure of your knowledge content directly influence the effectiveness of AI responses. Outdated, inconsistent, or poorly written articles can lead to incorrect outputs and user frustration. That’s why maintaining a clean, well-organized knowledge base is critical—not just for documentation, but for enabling reliable AI performance. -The Knowledge Management Overview dashboard is a powerful tool for assessing AI readiness. It provides key usage metrics such as article views, helpfulness ratings, and feedback trends, helping content owners identify high-performing articles and prioritize updates to low-usage or outdated content. For more information, see . +The Knowledge Management Overview dashboard is a powerful tool for assessing AI readiness. It provides key usage metrics such as article views, helpfulness ratings, and feedback trends, helping content owners identify high-performing articles and prioritize updates to low-usage or outdated content. For more information, see [Knowledge Management Overview dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/km-overview-dash.md). ## High-level checklist @@ -27,7 +27,7 @@ The Knowledge Management Overview dashboard is a powerful tool for assessing AI Why? To scope clean-up and identify high-priority content. - See: + See: [Knowledge Management Overview dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/km-overview-dash.md) - **2. Review the structural formatting of KB articles** @@ -39,8 +39,8 @@ The Knowledge Management Overview dashboard is a powerful tool for assessing AI See: - - - - + - [Knowledge article templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/knowledge-article-templates.md) + - [Activate the Knowledge Management Advanced plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/activate-knowledge-advanced-plugin.md) - **3. Ensure metadata completeness in KB articles** Make sure that fields such as Meta, Meta Description, Category, Author, and Validity are populated. @@ -49,7 +49,7 @@ The Knowledge Management Overview dashboard is a powerful tool for assessing AI See: - - + - [Create a knowledge article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/create-knowledge-article.md) - [Best practices to use your knowledge articles with Now Assist \(generative AI\)](https://www.servicenow.com/community/knowledge-management-articles/best-practices-to-use-your-knowledge-articles-with-now-assist/ta-p/2824219) \(ServiceNow Community\) - **4. Perform maintenance audits** @@ -59,15 +59,15 @@ The Knowledge Management Overview dashboard is a powerful tool for assessing AI See: - - - - - - \(requires Now Assist in Knowledge Management\) + - [Knowledge Management Overview dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/km-overview-dash.md) + - [Retire a knowledge article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_RetiredKnowledgeArticles.md) + - [Identify and review duplicate Knowledge articles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/Now-Assist-identify-and-review-duplicate-articles.md) \(requires Now Assist in Knowledge Management\) - **5. Review top searched queries** Identify search queries and articles for optimization, and limit Now Assist Q&A functionality to high-quality, optimized KB articles. Why? This prevents low-value content from surfacing in answers. - See: + See: [Knowledge Management dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/knowledge-management-dashboard.md) diff --git a/markdown/intelligent-experiences/sn-ai-impl-nava.md b/markdown/intelligent-experiences/sn-ai-impl-nava.md index f93652f88fe..5d3a88a4f70 100644 --- a/markdown/intelligent-experiences/sn-ai-impl-nava.md +++ b/markdown/intelligent-experiences/sn-ai-impl-nava.md @@ -33,7 +33,7 @@ Now Assist in Virtual Agent provides the following features: Users can request Service Catalog items using natural conversation. Virtual Agent asks clarifying questions and confirms the user's intent before completing the request. - **Note:** Service Catalog items must be marked as conversational to work with Virtual Agent. For details, see . + **Note:** Service Catalog items must be marked as conversational to work with Virtual Agent. For details, see [Catalog item conversational details page overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/using-catalog-conversational-experience.md). - Multi-turn Q&A @@ -50,7 +50,7 @@ Setting up Now Assist in Virtual Agent requires customizing or creating a new LL To set up Now Assist in Virtual Agent, you configure an assistant. - See: + See: [Configuring assistants overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md) - **2. Review your Virtual Agent topic inventory** @@ -76,7 +76,7 @@ Setting up Now Assist in Virtual Agent requires customizing or creating a new LL Why? Leverage existing Virtual Agent topics with minimal effort. - See: + See: [Migrating NLU/keyword Virtual Agent topics to LLM topics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/llm-topic-migration.md) - **5. Review Service Catalog items** @@ -92,7 +92,7 @@ Setting up Now Assist in Virtual Agent requires customizing or creating a new LL Why? New LLM versions of older NLU Virtual Agent topics reduce rework. - See: + See: [ITSM Virtual Agent pre-built LLM topics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/itsm-va-prebuilt-topics.md) ## Tips @@ -103,14 +103,14 @@ Setting up Now Assist in Virtual Agent requires customizing or creating a new LL - You can customize the look of your assistant and the chat experience during guided setup. - For details, see . + For details, see [Brand and personalize an assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/brand-assistant.md). - You can choose the chat experience you want for each assistant: - - - - + - [Standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/nava-standard-chat.md) + - [Enhanced chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/nava-enhanced-chat.md) - You can integrate Now Assist in Virtual Agent with Microsoft Teams. - For details, see . + For details, see [Integrating Now Assist in Virtual Agent with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/integrating-now-assist-va-msteams.md). For more information about conversational catalogs in AI, see the following information from ServiceNow Community and YouTube: diff --git a/markdown/intelligent-experiences/sn-ai-impl-overview-tools.md b/markdown/intelligent-experiences/sn-ai-impl-overview-tools.md index 3abca1b6b29..2046e71409d 100644 --- a/markdown/intelligent-experiences/sn-ai-impl-overview-tools.md +++ b/markdown/intelligent-experiences/sn-ai-impl-overview-tools.md @@ -35,7 +35,7 @@ Roles and responsibilities: The AI asset \(or product\) owner is responsible for driving the development and delivery of AI-powered products, ensuring alignment with business goals and user needs. They define product vision, manage feature prioritization, and translate business requirements into technical deliverables. -- **AI Risk and Compliance Manager \[sn\_grc\_ai\_gov.ai\_risk\_and\_compliance\_manager\]** +- **[AI Risk and Compliance Manager \[sn\_grc\_ai\_gov.ai\_risk\_and\_compliance\_manager\]](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/roles-installed-with-ai-risk-and-compliance.md)** The AI Risk and Compliance Manager is tasked with identifying, assessing, and mitigating risks related to AI use within the enterprise. This role ensures AI compliance with laws, regulations, and internal standards while addressing issues such as bias, privacy, and transparency. @@ -47,8 +47,8 @@ Roles and responsibilities: For more information about these tools, see: - [AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-control-tower/ai-control-tower-landing.md) -- -- +- [AI Risk and Compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/ai-risk-and-compliance.md) +- [Now Assist Guardian](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-guardian.md) ## Data management @@ -85,20 +85,20 @@ You can expand the amount of content available to Now Assist in AI Search by usi Roles and responsibilities: -- **AI Search admin \[ais\_admin\]** +- **[AI Search admin \[ais\_admin\]](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/components-installed-ais.md)** This role is required to manage configuration settings for the AI Search application. -- **External Content Connectors admin \[sn\_ext\_conn.xcc\_admin\]** +- **[External Content Connectors admin \[sn\_ext\_conn.xcc\_admin\]](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/installed-with-ext-content-connectors.md)** This role is required to manage configuration and crawl settings for the External Content Connectors application. For more information about these tools, see: -- -- -- +- [AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/overview-ais.md) +- [Now Assist in AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/now-assist-ais.md) +- [External Content Connectors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/ext-cont-connectors-landing-page.md) ## Generative AI skills @@ -133,7 +133,7 @@ For more information about these tools and features, see: - [Manage AI models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/manage-large-language-models.md) - [Analyzing Now Assist performance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-analytics.md) - [Multilingual service for Now Assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/translation-for-now-assist.md) - - + - [Now Assist for Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/now-assist-mobile-landing.md) - [Now Assist Skill Kit](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skill-kit/now-assist-skill-kit-landing.md) ## Agentic AI @@ -212,12 +212,12 @@ Roles and responsibilities: For more information about these tools, see: -- - - - - - - - - +- [Now Assist in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/now-assist-in-va-landing.md) + - [Configuring assistants overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md) + - [Enhanced chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/nava-enhanced-chat.md) + - [Integrating Now Assist in Virtual Agent with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/integrating-now-assist-va-msteams.md) + - [Using Now Assist in Virtual Agent conversations with Slack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/na-va-llm-slack.md) - -- +- [Now Assist for Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/now-assist-mobile-landing.md) - [Now Assist panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md) diff --git a/markdown/intelligent-experiences/sn-ai-impl-srvc-catalog.md b/markdown/intelligent-experiences/sn-ai-impl-srvc-catalog.md index 2f886bb97e9..5b2d4b855df 100644 --- a/markdown/intelligent-experiences/sn-ai-impl-srvc-catalog.md +++ b/markdown/intelligent-experiences/sn-ai-impl-srvc-catalog.md @@ -35,8 +35,8 @@ However, catalogs that are cluttered, inconsistent, or overly complex make it di See: - - - - + - [Catalog Conversational Coverage](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/using-catalog-conversational-experience.md) + - [Conversational catalog overview dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/using-catalog-conversational-experience.md) - **3. Determine which catalogs can be made conversational** Identify catalog items with fewer than 15 variables. \(Items with more than 15 variables are better suited to be submitted as pop-up links to forms.\) @@ -45,7 +45,7 @@ However, catalogs that are cluttered, inconsistent, or overly complex make it di Why? These are easier to convert and provide quick AI wins. - See: + See: [Service catalog variables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_ServiceCatalogVariables.md) - **4. Analyze catalog item metadata** @@ -55,9 +55,9 @@ However, catalogs that are cluttered, inconsistent, or overly complex make it di See: - - - - - - + - [Service Catalog properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_ServiceCatalogProperties.md) + - [Edit a catalog item in Catalog Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/edit-cat-item-cat-builder.md) + - [Create a catalog item using a template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/create-item-cat-builder.md) - **5. Review advanced configurations** Review UI policies, client scripts, and user criteria. @@ -66,19 +66,19 @@ However, catalogs that are cluttered, inconsistent, or overly complex make it di See: - - - - - - - - + - [Service catalog UI policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_ServiceCatalogUIPolicy.md) + - [Set security for items and categories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_ServiceCatalogAccessControls.md) + - [Create a user criteria record in Service Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/t_CreateAUserCriteriaRecord.md) + - [Create a Service Catalog client script](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/t_CreateACatalogClientScript.md) ## Tips -- Use Now Assist in Catalog Builder to generate catalog items. +- [Use Now Assist in Catalog Builder to generate catalog items](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/now-assist-for-catalog-generation.md). - Limit the number of variables. Fewer is better. -- For form-based requests, select the Make item non-conversational in VA check box. +- [For form-based requests, select the Make item non-conversational in VA check box.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/using-catalog-conversational-experience.md) - Provide clear context for the LLM with distinct names, labels, and tooltips. -- Minimize the use of custom variable types. Use the service catalog variables included on the platform instead. -- Limit client-side scripting and use regular expressions for validation. +- Minimize the use of custom variable types. [Use the service catalog variables included on the platform instead.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_VariableTypes.md) +- [Limit client-side scripting and use regular expressions for validation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/define-regex-vrble.md) - Avoid complex dependencies. Simplify variable relationships to ensure a smooth conversation flow. - Test and iterate: make changes based on feedback. diff --git a/markdown/intelligent-experiences/sn-aia-use-cases-list.md b/markdown/intelligent-experiences/sn-aia-use-cases-list.md index 0d4e0efc0bc..94d244229d4 100644 --- a/markdown/intelligent-experiences/sn-aia-use-cases-list.md +++ b/markdown/intelligent-experiences/sn-aia-use-cases-list.md @@ -71,11 +71,11 @@ Available agentic workflows
-Build Agent +[Build Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/build-agent.md) -Create in-app agents, skills, and workflows +[Create in-app agents, skills, and workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/create-custom-ai-agent.md)
@@ -83,9 +83,9 @@ Create in-app agents, skills, and workflows -- Create configuration item -- Provide advice on CMDB governance -- Search CMDB +- [Create configuration item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-awf-ci-creator.md) +- [Provide advice on CMDB governance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-awf-governance.md) +- [Search CMDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-awf-search.md)
@@ -93,8 +93,8 @@ Create in-app agents, skills, and workflows -- Conversational contract search and insights -- Manage contract repository +- [Conversational contract search and insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/cncore-conf-converse-skill.md) +- [Manage contract repository](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/cmpro-na-reminder-agentic-wf.md)
@@ -106,11 +106,11 @@ Create in-app agents, skills, and workflows
-Now Assist for Creator +[Now Assist for Creator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/now-assist-for-creator-landing.md) - +[Create a theme using Now Assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/create-theme-now-assist.md)
@@ -118,9 +118,9 @@ Now Assist for Creator -- Accelerate complaint case handling -- Provide Customer 360 insights -- Triage cases +- [Accelerate complaint case handling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/accelerate-complaint-case-handling.md) +- [Provide Customer 360 insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-management-ai-agent-collection-customer-360.md) +- [Triage cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/case-resolving-use-case.md)
@@ -128,16 +128,16 @@ Now Assist for Creator -Generate enterprise architecture diagram +[Generate enterprise architecture diagram](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/now-assist-aiagents-ea-diagramming-usecase.md)
-Enterprise Asset Management +[Enterprise Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/enterprise-asset-management.md) -- Help repair enterprise assets -- Help manage enterprise asset requests +- [Help repair enterprise assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-eam-help-repair-enterprise-assets-workflow.md) +- [Help manage enterprise asset requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-eam-help-manage-enterprise-asset-requests-workflow.md)
@@ -145,7 +145,7 @@ Enterprise Asset Management -Generate carbon calculations for metrics +[Generate carbon calculations for metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/generate-carbon-calculcations-for-metrics.md)
@@ -153,7 +153,7 @@ Generate carbon calculations for metrics -Create a work order +[Create a work order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/create-work-order-now-assist-fsm.md)
@@ -169,7 +169,7 @@ Create a work order -Help resolve friendly fraud disputes +[Help resolve friendly fraud disputes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/friendly-fraud-agentic-ai-workflow.md)
@@ -177,8 +177,8 @@ Help resolve friendly fraud disputes -- Help manage hardware asset requests -- Help repair hardware assets +- [Help manage hardware asset requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-ham-fulfill-req-agent-workflow.md) +- [Help repair hardware assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-ham-repair-agent-workflow.md)
@@ -186,9 +186,9 @@ Help resolve friendly fraud disputes -- Create actions for safety incidents -- -- +- [Create actions for safety incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/create-actions-safety-incidents.md) +- [Help resolve health and safety cases agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/help-resolve-safety-cases-agentic-workflow.md) +- [Health safety incident patterns assistant agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/hs-incident-pattern-analysis-agentic-workflow.md)
@@ -196,14 +196,14 @@ Help resolve friendly fraud disputes -- Help resolve tuition requests -- Help resolve tuition reimbursement requests -- Predict service and transfer HR cases -- Resolve noncritical HR cases -- Resolve critical HR cases -- Generate onboarding ramp-up plan -- Recommend catalog and order guide tasks in Onboarding Journey -- Schedule interviews +- [Help resolve tuition requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hrsd-ai-agents-policy-resolving-tr-usecase.md) +- [Help resolve tuition reimbursement requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/resolve-tuition-reimbursement-requests.md) +- [Predict service and transfer HR cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/predict-transfer-hrcase.md) +- [Resolve noncritical HR cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/employee-issue-resolver-na.md) +- [Resolve critical HR cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/employee-issue-resolve-critical.md) +- [Generate onboarding ramp-up plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/onboarding-ramp-up-plan-agentic-wf.md) +- [Recommend catalog and order guide tasks in Onboarding Journey](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/onboarding-ramp-up-plan-agentic-wf.md) +- [Schedule interviews](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/use-ai-agents-to-schedule-interviews.md)
@@ -211,10 +211,10 @@ Help resolve friendly fraud disputes -- Generate regulatory action plans -- Get regulatory analysis -- Identify risks for an entity -- Optimize issue resolution +- [Generate regulatory action plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate_regulatory_action_plans.md) +- [Get regulatory analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/get-rcm-reg-insight.md) +- [Identify risks for an entity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-risks-for-entity.md) +- [Optimize issue resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-grc-issue-resolution.md)
@@ -222,10 +222,10 @@ Help resolve friendly fraud disputes -- Analyze alert impact -- Agent Client Collector \(ACC\) diagnostic workflow -- Analyze potential impact -- Manage alerts autonomously +- [Analyze alert impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/now-assist-itom-agentic-aia.md) +- [Agent Client Collector \(ACC\) diagnostic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/use-acc-diagnostic-workflow.md) +- [Analyze potential impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/now-assist-itom-analyze-potential-impact-workflow.md) +- [Manage alerts autonomously](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/itom-autonomous-operator-workflow.md) - Triage and analyze alerts
@@ -234,23 +234,23 @@ Help resolve friendly fraud disputes -- Assess conflicts for a change request -- Assess quality of a change request -- Create outages for a change request -- Create standard change request -- Create standard change template proposal -- DEX issue diagnosis and resolution -- Explain SLA -- Generate change request plans -- Generate post incident reviews -- Incident assist -- Investigate and resolve ITSM incidents -- Manage Microsoft 365 group members -- Notify users with Twilio -- Schedule a change -- Suggest configuration items for a change request -- Triage and categorize ITSM incidents -- Wrap-up and resolve ITSM incidents +- [Assess conflicts for a change request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-aiagents-assess-conflicts-workflow.md) +- [Assess quality of a change request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-aiagents-assess-quality-change-request-workflow.md) +- [Create outages for a change request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-aiagents-create-outages-for-a-change-request.md) +- [Create standard change request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-aiagents-create-change-request-workflow.md) +- [Create standard change template proposal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-aiagents-create-standard-change-template-proposal.md) +- [DEX issue diagnosis and resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-dex-diagnosis-resolution-workflow.md) +- [Explain SLA](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-aiagents-explain-sla-workflow.md) +- [Generate change request plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-aiagents-change-planner-usecase.md) +- [Generate post incident reviews](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-aiagents-mim-usecase.md) +- [Incident assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-incident-assist-workflow.md) +- [Investigate and resolve ITSM incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-aiagents-incident-resolver-workflow.md) +- [Manage Microsoft 365 group members](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-aiagents-O365-groupmembers-workflow.md) +- [Notify users with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-aiagents-twilio-text-usecase.md) +- [Schedule a change](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-aiagents-schedule-change-agentic-workflow.md) +- [Suggest configuration items for a change request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-aiagents-suggest-configuration-items-for-a-change-request.md) +- [Triage and categorize ITSM incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-aiagents-catincidents-usecase.md) +- [Wrap-up and resolve ITSM incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-wrap-up-resolve-incident-aw.md)
@@ -258,8 +258,8 @@ Help resolve friendly fraud disputes -- Conversational contract search and insights -- Triage legal requests +- [Conversational contract search and insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/cmpro-agentic-use-conv-search.md) +- [Triage legal requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/trans-legal-request-agent.md)
@@ -287,11 +287,11 @@ Help resolve friendly fraud disputes
-Now Assist in Notifications +[Now Assist in Notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/now-assist-notifications.md) -Email Intent to Action +[Email Intent to Action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/email-agentic-workflow.md)
@@ -324,10 +324,10 @@ Help manage public information requests -- Analyze security operations metrics -- Close security incident -- Generate SIR shift handover report -- Resolve security incident +- [Analyze security operations metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-sir-soc-efficiency-usecase.md) +- [Close security incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-sir-close-incident-usecase.md) +- [Generate SIR shift handover report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/add-incidents-shifthandover-ai-agent.md) +- [Resolve security incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-sir-resolve-incident-ai-workflow.md)
@@ -335,9 +335,9 @@ Help manage public information requests -- Create software reclamation rule -- Evaluate software removal candidate -- Help manage software asset requests +- [Create software reclamation rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-sam-create-software-reclamation-rule-workflow.md) +- [Evaluate software removal candidate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-sam-evaluate-removal-candidate-workflow.md) +- [Help manage software asset requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-sam-fulfill-sw-asset-requests-workflow.md)
@@ -345,8 +345,8 @@ Help manage public information requests -- Generate Agile stories -- Monitor project tasks +- [Generate Agile stories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-agile-story-planning-items.md) +- [Monitor project tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/na-spm-task-monitoring-usecase.md)
@@ -374,25 +374,25 @@ Help manage public information requests
-Now Assist for Vault +[Now Assist for Vault](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-landing.md) -- Access observer configuration -- Field encryption with Vault module -- Securing custom apps with Vault agents -- Summarize access observer logs +- [Access observer configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-access-observer-config.md) +- [Field encryption with Vault module](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-field-encryption-module.md) +- [Securing custom apps with Vault agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-securing-custom-apps-agents.md) +- [Summarize access observer logs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-access-observer-logs.md)
-Now Assist for Vulnerability Response +[Now Assist for Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-for-vulnerability-response-landing.md) -- -- Assess your exposure to vulnerabilities -- Analyze vulnerability remediation status -- Security Exposure 360 +- [Retrieve Vulnerability and exposure data with generative AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/retrieve-vr-data.md) +- [Assess your exposure to vulnerabilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/assess-exposure-vr-aiagent.md) +- [Analyze vulnerability remediation status](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/sla-targets-vr-aiagent.md) +- [Security Exposure 360](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-review-vulnerability-exposure-data.md)
@@ -400,19 +400,19 @@ Now Assist for Vulnerability Response -- Automate map updates -- Help manage workplace reservations -- Manage temporary space closures -- Optimize cleaning activities -- Workplace Concierge +- [Automate map updates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/automate-map-updates-agent-ai.md) +- [Help manage workplace reservations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/manage-workplace-reservations-agent-ai.md) +- [Manage temporary space closures](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/maintenance-meeting-room-agent-ai.md) +- [Optimize cleaning activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/optimize-cleaning-activities-agent.md) +- [Workplace Concierge](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/workplace-concierge-ai-agent.md)
-Now Assist for Zero Copy Connector +[Now Assist for Zero Copy Connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-for-zero-copy-connector-for-erp.md) -Explore ERP models +[Explore ERP models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-erp-aiagents-data-explorer-workflow.md)
@@ -422,13 +422,13 @@ Explore ERP models - [Analyze incident trends](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/incident-trends.md) - [Classify tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/classify-tasks.md) -- Error Analysis and Remediation workflow +- [Error Analysis and Remediation workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/error-framework-daw.md) - [Generate my work plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/generate-work-plan.md) - [Generate resolution plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/resolve-requests.md) - [Help optimize team productivity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/help-optimize-productivity.md) - [Identify ways to improve services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/service-improvement.md) - [Investigate IT problems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/problem-investigation.md) -- Notification agent +- [Notification agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/notification-creation-agent.md) - [Process images for tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/images-tasks.md) - [Suggest survey responses](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/survey-suggest.md) diff --git a/markdown/intelligent-experiences/survey-suggest.md b/markdown/intelligent-experiences/survey-suggest.md index 0642d03989e..8f414979607 100644 --- a/markdown/intelligent-experiences/survey-suggest.md +++ b/markdown/intelligent-experiences/survey-suggest.md @@ -28,7 +28,7 @@ The agents, tools, and triggers that are associated with the Propose survey resp To access this workflow, you must have Now Assist for Platform installed on your instance, which you can get if you install any other Now Assist application, such as Now Assist for IT Service Management \(ITSM\). -You can use this workflow for any survey triggered on the Incident or Request table. For example, this agentic workflow can be used by the Short Customer Satisfaction Survey with Smiley Face when an Incident is closed. You can change existing surveys, and the agentic workflow can still propose answers. The agentic workflow can also be used for custom surveys triggered by the Incident or Request table as long as there’s a trigger associated with the survey. See Configure a trigger condition for a survey for instructions on adding a trigger to a survey. +You can use this workflow for any survey triggered on the Incident or Request table. For example, this agentic workflow can be used by the Short Customer Satisfaction Survey with Smiley Face when an Incident is closed. You can change existing surveys, and the agentic workflow can still propose answers. The agentic workflow can also be used for custom surveys triggered by the Incident or Request table as long as there’s a trigger associated with the survey. See [Configure a trigger condition for a survey](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/t_CreateATriggerCondition.md) for instructions on adding a trigger to a survey. Propose survey responses isn’t available for Now Assist panel. diff --git a/markdown/intelligent-experiences/task-intelligence/assess-field-level-accuracy-for-multi-output-models.md b/markdown/intelligent-experiences/task-intelligence/assess-field-level-accuracy-for-multi-output-models.md index b6cba3686c2..5602d1d14ba 100644 --- a/markdown/intelligent-experiences/task-intelligence/assess-field-level-accuracy-for-multi-output-models.md +++ b/markdown/intelligent-experiences/task-intelligence/assess-field-level-accuracy-for-multi-output-models.md @@ -24,9 +24,9 @@ Role required: admin After you have created and tested your model, assess its performance to evaluate how well it's predicting what you want it to predict. For multi-output models that predict multiple fields, you may want to assess the performance of each field individually. -If you have not already created a model, see either or Create a model to predict incident fields to make one. +If you have not already created a model, see either [Create a model to predict record fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-task-intel-create-cat-solution.md) or [Create a model to predict incident fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/create-incident-prediction-model.md) to make one. -Your model must be in Monitoring mode. You can set Monitoring mode on the Assess Your Model screen. For more details, see the Set your preferences step in Create a case field prediction model or Create a model to predict incident fields model. +Your model must be in Monitoring mode. You can set Monitoring mode on the Assess Your Model screen. For more details, see the Set your preferences step in [Create a case field prediction model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-task-intel-create-cat-solution.md) or [Create a model to predict incident fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/create-incident-prediction-model.md) model. ## Procedure diff --git a/markdown/intelligent-experiences/task-intelligence/configure-task-intelligence.md b/markdown/intelligent-experiences/task-intelligence/configure-task-intelligence.md index 9f778fe2032..2983daf38c7 100644 --- a/markdown/intelligent-experiences/task-intelligence/configure-task-intelligence.md +++ b/markdown/intelligent-experiences/task-intelligence/configure-task-intelligence.md @@ -20,11 +20,11 @@ Configure and install the Task Intelligence Admin Console and its related applic The Task Intelligence Admin Console is installed along with Task Intelligence for CSM or Task Intelligence for ITSM. See [Install Task Intelligence Admin Console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/task-intelligence/install-task-intelligence.md) for more details. -- **Configure Task Intelligence for ITSM** +- **[Configure Task Intelligence for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/configure-task-intelligence-for-itsm.md)** Configure Task Intelligence for ITSM so that agents can use the application to fulfill their requirements efficiently. -- **** +- **[Configure Task Intelligence for Customer Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-task-intelligence.md)** Install the Task Intelligence for Customer Service application and configure the different features: case categorization, language detection, sentiment analysis, and Document Intelligence for Customer Service. diff --git a/markdown/intelligent-experiences/task-intelligence/create-a-task-intelligence-model.md b/markdown/intelligent-experiences/task-intelligence/create-a-task-intelligence-model.md index 496e675e46f..0eacb380d7f 100644 --- a/markdown/intelligent-experiences/task-intelligence/create-a-task-intelligence-model.md +++ b/markdown/intelligent-experiences/task-intelligence/create-a-task-intelligence-model.md @@ -16,11 +16,11 @@ breadcrumb: [Manage machine learning models with Task Intelligence, Task Intelli Create machine learning models to predict field values, analyze case sentiment, or detect case language. -- **Create a model to predict incident fields** +- **[Create a model to predict incident fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/create-incident-prediction-model.md)** Create and deploy incident-prediction, solution-based models to predict incident fields for new IT service incidents. -- **** +- **[Create a model to predict record fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-task-intel-create-cat-solution.md)** Create and train a model to predict fields for customer service cases. diff --git a/markdown/intelligent-experiences/task-intelligence/edit-a-task-intelligence-model.md b/markdown/intelligent-experiences/task-intelligence/edit-a-task-intelligence-model.md index f33ac992114..7b070c95a32 100644 --- a/markdown/intelligent-experiences/task-intelligence/edit-a-task-intelligence-model.md +++ b/markdown/intelligent-experiences/task-intelligence/edit-a-task-intelligence-model.md @@ -16,19 +16,19 @@ breadcrumb: [Manage machine learning models with Task Intelligence, Task Intelli Retrain your machine learning models or edit what they predict to better align with your business goals. -- **Edit a model to predict incident fields** +- **[Edit a model to predict incident fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/edit-your-model.md)** Edit the incident prediction model that has already been trained and deployed. Change the model configurations, view the updated training results, and redeploy the model. -- **Create and edit a case field prediction model** +- **[Create and edit a case field prediction model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-task-intel-create-cat-solution.md)** Create, train, and edit a model to predict fields for customer service cases. -- **** +- **[Create a model to predict case sentiment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-task-intel-create-sentiment-solution.md)** Edit and test the pre-trained sentiment model to predict sentiment for customer service cases. -- **** +- **[Create a model to detect case language](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-task-intel-create-language-solution.md)** Edit and test the pre-trained model to detect the language used to create customer service cases. diff --git a/markdown/intelligent-experiences/task-intelligence/exploring-task-intelligence.md b/markdown/intelligent-experiences/task-intelligence/exploring-task-intelligence.md index 41dd77326da..eb56b95431c 100644 --- a/markdown/intelligent-experiences/task-intelligence/exploring-task-intelligence.md +++ b/markdown/intelligent-experiences/task-intelligence/exploring-task-intelligence.md @@ -49,11 +49,11 @@ Incident field prediction -Task Intelligence for ITSM +[Task Intelligence for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/c-itsm-task-intelligence.md) -Create an incident field prediction model +[Create an incident field prediction model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/create-incident-prediction-model.md)
@@ -61,11 +61,11 @@ Similarity model management -Task Intelligence for ITSM +[Task Intelligence for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/c-itsm-task-intelligence.md) - +[Create a similar records prediction model in Task Intelligence for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/create-a-similar-records-model-in-task-intelligence-for-itsm.md)
@@ -73,13 +73,13 @@ Case field prediction -Task Intelligence for CSM +[Task Intelligence for CSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-task-intelligence.md) Predicts output fields on case forms, including categorization. - + [Record categorization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/case-categorization-overview.md)
@@ -87,7 +87,7 @@ Sentiment prediction -Task Intelligence for CSM +[Task Intelligence for CSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-task-intelligence.md) @@ -101,7 +101,7 @@ Language detection -Task Intelligence for CSM +[Task Intelligence for CSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-task-intelligence.md) @@ -122,14 +122,14 @@ Training a machine learning model is when the model learns patterns in past data The Task Intelligence Admin Console provides admins with a no-code experience for deploying Task Intelligence solutions. The seamless experience helps you automate and optimize task creation, deflection, triaging, and resolution. -Features are implemented by two applications: and Task Intelligence for ITSM. +Features are implemented by two applications: [Task Intelligence for Customer Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-task-intelligence.md) and [Task Intelligence for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/c-itsm-task-intelligence.md). |Benefit|Feature|Users| |-------|-------|-----| |Predict form field values to auto-populate or recommend as suggestions|Create a field prediction model|Admins, agents| -|Categorize emails and cases based on language and attachment content||Agents| +|Categorize emails and cases based on language and attachment content|[Record categorization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/case-categorization-overview.md)|Agents| |Predict incident category and priority based on previous incidents to lower time to resolution|Create an incident prediction model|Agents| -|Analyze initial and ongoing sentiment during customer service cases||Agents| -|Identify the language used to create customer service cases||Agents| +|Analyze initial and ongoing sentiment during customer service cases|[Sentiment Analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/case-sentiment-analysis.md)|Agents| +|Identify the language used to create customer service cases|[Language detection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/case-language-detection.md)|Agents| |Analyze and assess the performance of models|Task Intelligence Analytics and Monitoring|Admins| diff --git a/markdown/intelligent-experiences/task-intelligence/manage-machine-learning-models-with-task-intelligence.md b/markdown/intelligent-experiences/task-intelligence/manage-machine-learning-models-with-task-intelligence.md index 20d31a4e203..b713aeacbda 100644 --- a/markdown/intelligent-experiences/task-intelligence/manage-machine-learning-models-with-task-intelligence.md +++ b/markdown/intelligent-experiences/task-intelligence/manage-machine-learning-models-with-task-intelligence.md @@ -16,11 +16,11 @@ breadcrumb: [Task Intelligence, Enable AI experiences] Create, edit, train, and assess machine learning models to make predictions for customer service cases and incidents. -- **** +- **[Managing Task Intelligence for ITSM models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/using-task-intelligence-itsm.md)** Use the machine learning capabilities of Task Intelligence for ITSM to predict and recommend incident field information and help with incident categorization. -- **** +- **[Use Task Intelligence for Customer Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-task-intelligence.md)** Use the Task Intelligence features to create field prediction and sentiment models for cases, and review Task Intelligence analytics and prediction history. diff --git a/markdown/intelligent-experiences/task-intelligence/reference-for-task-intelligence.md b/markdown/intelligent-experiences/task-intelligence/reference-for-task-intelligence.md index 5f614329009..d2a6be52b40 100644 --- a/markdown/intelligent-experiences/task-intelligence/reference-for-task-intelligence.md +++ b/markdown/intelligent-experiences/task-intelligence/reference-for-task-intelligence.md @@ -20,11 +20,11 @@ Reference topics provide additional information about components installed and l Reference for user roles that are installed with activation of the sn\_ti\_admin plugin. -- **Reference for Task Intelligence for ITSM** +- **[Reference for Task Intelligence for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/task-intelligence-itsm-reference.md)** Reference topics provide additional information about components installed with Task Intelligence for ITSM. -- **** +- **[View Task Intelligence Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-task-intel-case-monitoring.md)** View Task Intelligence for Customer Service analytics and see how your machine learning models are working. diff --git a/markdown/intelligent-experiences/task-intelligence/task-intelligence-analytics-and-monitoring.md b/markdown/intelligent-experiences/task-intelligence/task-intelligence-analytics-and-monitoring.md index 9fcaba229fc..ae32e3626c9 100644 --- a/markdown/intelligent-experiences/task-intelligence/task-intelligence-analytics-and-monitoring.md +++ b/markdown/intelligent-experiences/task-intelligence/task-intelligence-analytics-and-monitoring.md @@ -16,15 +16,15 @@ breadcrumb: [Manage machine learning models with Task Intelligence, Task Intelli Use the Task Intelligence Admin Console to monitor, analyze, and assess the performance of your machine learning model. -- **Task Intelligence for ITSM Analytics and Monitoring** +- **[Task Intelligence for ITSM Analytics and Monitoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/task-intel-monitor-analystics.md)** View the impacts of your Task Intelligence models. Monitor model performance overtime, track business value, and view what predictions your agents did and didn't use. -- **View Analytics for Task Intelligence for CSM** +- **[View Analytics for Task Intelligence for CSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-task-intel-case-monitoring.md)** View Task Intelligence for Customer Service analytics and see how your machine learning models are working. -- **** +- **[View Task Intelligence prediction history](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-task-intel-prediction-history.md)** View details about historical predictions in the Predictor Results for CSM models. diff --git a/markdown/intelligent-experiences/test-ai-agent.md b/markdown/intelligent-experiences/test-ai-agent.md index 090a45477cc..7363455a134 100644 --- a/markdown/intelligent-experiences/test-ai-agent.md +++ b/markdown/intelligent-experiences/test-ai-agent.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/test-ai-agent.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Create an AI agent, Now Assist AI agents, Enable AI experiences] --- diff --git a/markdown/intelligent-experiences/test-aia-use-case.md b/markdown/intelligent-experiences/test-aia-use-case.md index 819da644809..203897b74a9 100644 --- a/markdown/intelligent-experiences/test-aia-use-case.md +++ b/markdown/intelligent-experiences/test-aia-use-case.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/test-aia-use-case.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Create an agentic workflow, Now Assist AI agents, Enable AI experiences] --- diff --git a/markdown/intelligent-experiences/ticket-status-aia.md b/markdown/intelligent-experiences/ticket-status-aia.md index 8089cc26b98..682f443514d 100644 --- a/markdown/intelligent-experiences/ticket-status-aia.md +++ b/markdown/intelligent-experiences/ticket-status-aia.md @@ -36,11 +36,11 @@ The tools and triggers that are associated with the Request status AI agent are To access this AI agent, you must have Now Assist Agent for Requester installed on your instance, which is installed with Now Assist for Platform. You can get Now Assist for Platform when you install any other Now Assist application, such as Now Assist for IT Service Management \(ITSM\). -To configure which actions are available, a user with the admin or sp\_admin role can configure the Standard Ticket configuration for a table. In the Standard Ticket actions related list, you can add, change, or remove actions. All actions available from the Standard Ticket configuration can be used by the Request status AI agent. See Configure actions for standard ticket page for more information. +To configure which actions are available, a user with the admin or sp\_admin role can configure the Standard Ticket configuration for a table. In the Standard Ticket actions related list, you can add, change, or remove actions. All actions available from the Standard Ticket configuration can be used by the Request status AI agent. See [Configure actions for standard ticket page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/configure-actions-for-standard-ticket-page.md) for more information. To make the Request status agent available for users, you must navigate to the **Toggle display** step of the guided setup in AI Agent Studio. Toggle Virtual Agent to `true` and select an assistant. -To make the Request status AI agent available in Microsoft Teams, you must configure an assistant for Now Assist in Virtual Agent to use a Teams channel. See Display your assistant on a portal or channel for steps to enable Teams for your assistant. Then, in the Request status AI agent guided setup in AI Agent Studio, select the assistant you configured for Microsoft Teams in the **Toggle display** step. +To make the Request status AI agent available in Microsoft Teams, you must configure an assistant for Now Assist in Virtual Agent to use a Teams channel. See [Display your assistant on a portal or channel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/display-assistant-portal-channel.md) for steps to enable Teams for your assistant. Then, in the Request status AI agent guided setup in AI Agent Studio, select the assistant you configured for Microsoft Teams in the **Toggle display** step. ## Role masking diff --git a/markdown/intelligent-experiences/translation-for-now-assist.md b/markdown/intelligent-experiences/translation-for-now-assist.md index 622fede9448..e8733325760 100644 --- a/markdown/intelligent-experiences/translation-for-now-assist.md +++ b/markdown/intelligent-experiences/translation-for-now-assist.md @@ -136,7 +136,7 @@ There are different factors that can go into your decision to use one translatio **Note:** The native translation service is included in Pro Plus and Enterprise licenses, by default. -For more information on tracking Now Assist usage, see Monitoring Now Assist usage. +For more information on tracking Now Assist usage, see [Monitoring Now Assist usage](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/monitoring-now-assist-usage.md). ## Enabling translation for Now Assist diff --git a/markdown/intelligent-experiences/user-data-usage-policy-now-assist.md b/markdown/intelligent-experiences/user-data-usage-policy-now-assist.md index 8494cdf07e6..b1083fed6e0 100644 --- a/markdown/intelligent-experiences/user-data-usage-policy-now-assist.md +++ b/markdown/intelligent-experiences/user-data-usage-policy-now-assist.md @@ -31,7 +31,7 @@ Further, to confirm quality of service, ServiceNow might use Azure-hosted GPUs f ## Mask sensitive data -Sensitive data can be masked before sending it to LLMs using Now Assist for Data Privacy. To learn more, see . +Sensitive data can be masked before sending it to LLMs using Now Assist for Data Privacy. To learn more, see [Configuring Data Privacy for Now Assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/configure-now-assist-data-privacy.md). After you enable the plugin, it’s designed to mask sensitive data before it’s sent to the LLM, but could result in less accurate results because the specific data isn’t included within the prompt. diff --git a/markdown/intelligent-experiences/voice-agent-analytics.md b/markdown/intelligent-experiences/voice-agent-analytics.md index 1100d25f61e..f28d74adf95 100644 --- a/markdown/intelligent-experiences/voice-agent-analytics.md +++ b/markdown/intelligent-experiences/voice-agent-analytics.md @@ -16,5 +16,5 @@ The Voice dashboard page in the Analytics tab of Assistant Designer helps you mo ## Accessing AI voice agent analytics -To view the dashboard, navigate to **All** > **Assistant Designer** > **Analytics** and select the **Voice** tab. See for more information. +To view the dashboard, navigate to **All** > **Assistant Designer** > **Analytics** and select the **Voice** tab. See [Voice page in assistant analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/voice-assistant-analytics.md) for more information. diff --git a/markdown/intelligent-experiences/voice-agent-reference.md b/markdown/intelligent-experiences/voice-agent-reference.md index d24313b1218..ac8313e747d 100644 --- a/markdown/intelligent-experiences/voice-agent-reference.md +++ b/markdown/intelligent-experiences/voice-agent-reference.md @@ -6,7 +6,7 @@ canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/voice-a release: australia topic_type: reference last_updated: "2025-08-14" -reading_time_minutes: 13 +reading_time_minutes: 14 breadcrumb: [Deploy AI voice agents, Now Assist AI agents, Enable AI experiences] --- @@ -290,7 +290,7 @@ async function getAccessToken(basePath, voiceServiceId) { // ─── Call context ───────────────────────────────────────────────────────────── -function getCallContext(accessToken, contactData, voiceServiceId) { +async function getCallContext(accessToken, contactData, voiceServiceId) { const payload = JSON.stringify({ call_correlation_id: contactData.ContactId, voice_service_id: voiceServiceId, @@ -302,16 +302,43 @@ function getCallContext(accessToken, contactData, voiceServiceId) { hostname: process.env.voice_service_host_name, path: process.env.call_context_api_path, method: 'POST', - agent: new https.Agent({ rejectUnauthorized: false }), headers: { 'Content-Type': 'application/json', 'Authorization': `Bearer ${accessToken}`, 'Content-Length': Buffer.byteLength(payload) } }; - + log('INFO', 'Requesting call context', { contactId: contactData.ContactId, voiceServiceId }); - return sendHttpsRequest(options, payload); + + const RETRY_DELAYS_MS = [500, 800, 1000]; + const MAX_RETRIES = RETRY_DELAYS_MS.length; + + for (let attempt = 1; attempt <= MAX_RETRIES; attempt++) { + try { + const response = await sendHttpsRequest(options, payload); + const { dnis, tracing_id } = JSON.parse(response); + + if (!dnis) { + log('WARN', 'No dnis returned', { attempt, contactId: contactData.ContactId }); + if (attempt < MAX_RETRIES) { + await new Promise(resolve => setTimeout(resolve, RETRY_DELAYS_MS[attempt - 1])); + continue; + } + log('ERROR', 'No dnis returned after all retries', { contactId: contactData.ContactId }); + return { statusCode: 502, body: JSON.stringify({ error: 'No dnis returned after all retries' }) }; + } + + return response; + } catch (e) { + log('ERROR', 'getCallContext request failed', { attempt, error: e.message, contactId: contactData.ContactId }); + if (attempt < MAX_RETRIES) { + await new Promise(resolve => setTimeout(resolve, RETRY_DELAYS_MS[attempt - 1])); + } else { + return { statusCode: 502, body: JSON.stringify({ error: `getCallContext failed after ${MAX_RETRIES} attempts: ${e.message}` }) }; + } + } + } } // ─── Interaction context ────────────────────────────────────────────────────── @@ -555,7 +582,8 @@ Import the following JSON to create the Voice AI inbound contact flow in Amazon } }, "dynamicMetadata": { - "operation": false + "operation": false, + "voice_service_id": false } }, "8f634a38-6e73-45b5-8db9-0235190f33af": { @@ -778,7 +806,8 @@ Import the following JSON to create the Voice AI inbound contact flow in Amazon "InvocationTimeLimitSeconds": "3", "InvocationType": "SYNCHRONOUS", "LambdaInvocationAttributes": { - "operation": "getInteractionContext" + "operation": "getInteractionContext", + "voice_service_id": "" }, "ResponseValidation": { "ResponseType": "STRING_MAP" diff --git a/markdown/it-asset-management/asset-management/c_AssetClasses.md b/markdown/it-asset-management/asset-management/c_AssetClasses.md index ef06e186ef3..bf539ef1b2b 100644 --- a/markdown/it-asset-management/asset-management/c_AssetClasses.md +++ b/markdown/it-asset-management/asset-management/c_AssetClasses.md @@ -7,7 +7,7 @@ release: australia product: Asset Management classification: asset-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use, Base Asset Management, Common applications, Asset Management] --- diff --git a/markdown/it-asset-management/asset-management/t_CreatingAssets.md b/markdown/it-asset-management/asset-management/t_CreatingAssets.md index 8789b383c5f..415e4abdbb0 100644 --- a/markdown/it-asset-management/asset-management/t_CreatingAssets.md +++ b/markdown/it-asset-management/asset-management/t_CreatingAssets.md @@ -33,15 +33,15 @@ Role required: asset 1. Create an asset. -
+
Interface - + Action -
+
**Core UI** @@ -52,7 +52,7 @@ Action 3. Select **New**. -
+
**Hardware Asset Workspace** diff --git a/markdown/it-asset-management/cloud-cost-management/aws-bill-dwnld-job-cloudin.md b/markdown/it-asset-management/cloud-cost-management/aws-bill-dwnld-job-cloudin.md index abb09bff4f3..0e74d644ac9 100644 --- a/markdown/it-asset-management/cloud-cost-management/aws-bill-dwnld-job-cloudin.md +++ b/markdown/it-asset-management/cloud-cost-management/aws-bill-dwnld-job-cloudin.md @@ -7,7 +7,7 @@ release: australia product: Cloud Cost Management classification: cloud-cost-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [Set up access to AWS billing and usage data, Configure Cloud Cost Management for AWS, Configure, Cloud Cost Management, IT Asset Management, Asset Management] --- diff --git a/markdown/it-asset-management/cloud-cost-management/insights-owner-new-cloudin.md b/markdown/it-asset-management/cloud-cost-management/insights-owner-new-cloudin.md index 4fe854391c9..d1f5ab52354 100644 --- a/markdown/it-asset-management/cloud-cost-management/insights-owner-new-cloudin.md +++ b/markdown/it-asset-management/cloud-cost-management/insights-owner-new-cloudin.md @@ -73,7 +73,7 @@ Change template to use to create the change request for this task.The system use
4. Specify how to populate the **Owner** field for CIs in service accounts. -
+
**Assign insights\_owners only to CIs with no owner** @@ -83,7 +83,7 @@ For newly created CIs and for CIs in the service accounts that have no value for **Note:** A daily scheduled job sets the **Owner** field of each newly discovered CI to the Owner setting for the associated service account. -
+
**Assign insights\_owners to all CIs** @@ -91,7 +91,7 @@ For newly created CIs and for CIs in the service accounts that have no value for For the **Owner** property of every CI in the specified service accounts, assign the new insights\_owner.**Note:** A daily scheduled job sets the **Owner** field of each newly discovered CI to the Owner setting for the associated service account. -
+
**Do not update any CIs** diff --git a/markdown/it-asset-management/cloud-cost-management/insights-owner-update-cloudin.md b/markdown/it-asset-management/cloud-cost-management/insights-owner-update-cloudin.md index 5e244372d42..27412ba9e54 100644 --- a/markdown/it-asset-management/cloud-cost-management/insights-owner-update-cloudin.md +++ b/markdown/it-asset-management/cloud-cost-management/insights-owner-update-cloudin.md @@ -73,7 +73,7 @@ Change template to use to create the change request for this task.The system use
4. Specify how to populate the **Owner** field for CIs in service accounts. -
+
**Assign insights\_owners only to CIs with no owner** @@ -83,7 +83,7 @@ For newly created CIs and for CIs in the service accounts that have no value for **Note:** A daily scheduled job sets the **Owner** field of each newly discovered CI to the Owner setting for the associated service account. -
+
**Assign insights\_owners to all CIs** @@ -91,7 +91,7 @@ For newly created CIs and for CIs in the service accounts that have no value for For the **Owner** property of every CI in the specified service accounts, assign the new insights\_owner.**Note:** A daily scheduled job sets the **Owner** field of each newly discovered CI to the Owner setting for the associated service account. -
+
**Do not update any CIs** @@ -109,7 +109,7 @@ Make no changes to CIs in the specified service accounts. **Important:** Policies owned by users with the insights\_admin role aren’t changed in any way. -
+
**Yes** @@ -126,7 +126,7 @@ The following process runs: 4. The instance sends email notifications to both the original and new owners. -
+
**No** diff --git a/markdown/it-asset-management/contract-management/approve-cont-renew.md b/markdown/it-asset-management/contract-management/approve-cont-renew.md index f04355d33b7..85de4e20481 100644 --- a/markdown/it-asset-management/contract-management/approve-cont-renew.md +++ b/markdown/it-asset-management/contract-management/approve-cont-renew.md @@ -40,15 +40,15 @@ Role required: contract\_system\_admin, asset\_manager\(core UI and Hardware Ass 5. Either approve or reject the contract renewal request. -
+
Action - + Result -
+
**Approve the request by selecting Approve** @@ -58,7 +58,7 @@ Result - The Renewal purchase order task or the Manual purchase order task is created. -
+
**Reject the request by selecting Reject** diff --git a/markdown/it-asset-management/contract-management/confirm-cont-renewal.md b/markdown/it-asset-management/contract-management/confirm-cont-renewal.md index 49e7f06ba26..14810b259cf 100644 --- a/markdown/it-asset-management/contract-management/confirm-cont-renewal.md +++ b/markdown/it-asset-management/contract-management/confirm-cont-renewal.md @@ -34,15 +34,15 @@ This task must be completed before the contract renewal request is eligible for 4. Determine whether to close this task. -
+
Result of review - + Action -
+
**The details are accurate** @@ -50,7 +50,7 @@ Action Select **Yes**. -
+
**The details are not accurate** diff --git a/markdown/it-asset-management/contract-management/select-hw-asset.md b/markdown/it-asset-management/contract-management/select-hw-asset.md index dd4608cfb98..e5ab1a7411b 100644 --- a/markdown/it-asset-management/contract-management/select-hw-asset.md +++ b/markdown/it-asset-management/contract-management/select-hw-asset.md @@ -53,15 +53,15 @@ Invalid assets are not carried over to the draft contract and you must add them 4. Update the hardware or enterpriseassets in the contract. -
+
Interface - + Action -
+
**Core UI** @@ -69,7 +69,7 @@ Action Indicate the assets that you want to cover by moving assets to the **Assets Covered List** or removing them. -
+
**Hardware Asset Workspace** @@ -81,7 +81,7 @@ Add or remove assets from the existing list to indicate the assets you want to c - To remove an asset, select it and select **Remove**. -
+
**Enterprise Asset Workspace** diff --git a/markdown/it-asset-management/contract-management/select-sw-asset.md b/markdown/it-asset-management/contract-management/select-sw-asset.md index b43d5627973..dd1945b4a87 100644 --- a/markdown/it-asset-management/contract-management/select-sw-asset.md +++ b/markdown/it-asset-management/contract-management/select-sw-asset.md @@ -50,15 +50,15 @@ The entitlements with the following license types are carried over to the new co 3. Update the existing entitlements for the draft contract. -
+
Interface - + Action -
+
**Core UI** @@ -68,7 +68,7 @@ Action 2. Indicate the entitlements that you want to cover by moving them to the **Planned Entitlements** or removing them. -
+
**Hardware Asset Workspace** diff --git a/markdown/it-asset-management/contract-management/t_Step3ConfigRCExpenseGen.md b/markdown/it-asset-management/contract-management/t_Step3ConfigRCExpenseGen.md index 221796bb617..acaf599a15b 100644 --- a/markdown/it-asset-management/contract-management/t_Step3ConfigRCExpenseGen.md +++ b/markdown/it-asset-management/contract-management/t_Step3ConfigRCExpenseGen.md @@ -30,7 +30,7 @@ Role required: financial\_mgmt\_user, asset, or contract\_manager 4. In **Distribute cost**, select one of the following options to distribute the amount listed in **Base cost**. -
+
**Split expense lines evenly across assets** @@ -38,7 +38,7 @@ Role required: financial\_mgmt\_user, asset, or contract\_manager Select **Allocate and distribute cost per asset**.For example, with a $100 **Base cost** and two assets, two expense lines for $50 are created. -
+
**Split expense lines across assets based on asset value** @@ -48,7 +48,7 @@ Select **Allocate and distribute cost based on value:**.The **Value** field disp For example, if you select the **Cost** option with a $100.00 **Base cost**, one asset worth $70, and one asset worth $30, two expense lines are created, one for $70 and one for $30. -
+
**Split expense lines evenly across users** @@ -56,7 +56,7 @@ Select **Allocate and distribute cost based on value:**.The **Value** field disp Select **Allocate and distribute cost per user**.For example, with a $100 **Base cost** and two users on the contract, two expense lines for $50 are created. -
+
**Allocate the cost to the contract instead of the individual assets** diff --git a/markdown/it-asset-management/contract-management/t_UseCaseCreateSWMaintContract.md b/markdown/it-asset-management/contract-management/t_UseCaseCreateSWMaintContract.md index 9d7e6df63b6..71a1ad55015 100644 --- a/markdown/it-asset-management/contract-management/t_UseCaseCreateSWMaintContract.md +++ b/markdown/it-asset-management/contract-management/t_UseCaseCreateSWMaintContract.md @@ -36,7 +36,7 @@ The goal of this example is to create a contract that shows the total amount of 5. Click **New** and enter the following information. -
+
**Agreement Type** @@ -44,7 +44,7 @@ The goal of this example is to create a contract that shows the total amount of Select **Enterprise**. -
+
**Application Model** @@ -59,7 +59,7 @@ Select the application model created in step 1. 7. In the **Asset Covered** related list, click **New** and enter the following information. -
+
**Asset** @@ -67,7 +67,7 @@ Select the application model created in step 1. Select the software license created in step 3. -
+
**Date added** @@ -80,7 +80,7 @@ Enter the value. 9. Continue completing the form with the following information. -
+
**Payment schedule** @@ -88,7 +88,7 @@ Enter the value. Select **Annually**. -
+
**Payment amount** diff --git a/markdown/it-asset-management/contract-management/update-terms-conditions.md b/markdown/it-asset-management/contract-management/update-terms-conditions.md index ff4bdc228db..b3095b3e302 100644 --- a/markdown/it-asset-management/contract-management/update-terms-conditions.md +++ b/markdown/it-asset-management/contract-management/update-terms-conditions.md @@ -28,15 +28,15 @@ Role required: contract\_system\_admin, asset, contract\_manager \(core UI and H - If you are using the Enterprise Asset Workspace, navigate to the Contract and lease management view and then select the **All contracts** tab. Open the enterprise asset contract that you want to add terms and conditions to and then select the **Terms and Conditions** tab. 2. Update the terms and conditions in the contract. -
+
Interface - + Action -
+
**Core UI** @@ -44,7 +44,7 @@ Action Indicate the terms and conditions that you want to cover by moving them to the **Terms and Conditions List** or removing them. -
+
**Hardware Asset Workspace** @@ -56,7 +56,7 @@ Add or remove terms and conditions from the draft contract. - To remove a term and condition, select it and select **Remove**. -
+
**Enterprise Asset Workspace** diff --git a/markdown/it-asset-management/enterprise-asset-management/assess-daas-asset-rma-response-order.md b/markdown/it-asset-management/enterprise-asset-management/assess-daas-asset-rma-response-order.md index cdb6237b5c0..64f1f619a1c 100644 --- a/markdown/it-asset-management/enterprise-asset-management/assess-daas-asset-rma-response-order.md +++ b/markdown/it-asset-management/enterprise-asset-management/assess-daas-asset-rma-response-order.md @@ -26,15 +26,15 @@ Role required: sn\_eam\_provider.provider\_asset\_technician 2. Open the Asset tasks list. -
+
Navigation option - + Procedure -
+
**Provider RMA response order** @@ -47,7 +47,7 @@ Procedure 5. On the RMA response order line record, select the **Asset tasks** tab. -
+
**Provider RMA response order line** @@ -58,7 +58,7 @@ Procedure 3. On the RMA response order line record, select the **Asset tasks** tab. -
+
**Provider asset tasks** diff --git a/markdown/it-asset-management/enterprise-asset-management/associate-discreet-asset.md b/markdown/it-asset-management/enterprise-asset-management/associate-discreet-asset.md index 536b3baa4e3..271a3fa2942 100644 --- a/markdown/it-asset-management/enterprise-asset-management/associate-discreet-asset.md +++ b/markdown/it-asset-management/enterprise-asset-management/associate-discreet-asset.md @@ -32,15 +32,15 @@ Role required: sn\_eam.enterprise\_asset\_manager 5. On the form, fill in the fields. -
+
Field - + Description -
+
**Discrete asset** @@ -48,7 +48,7 @@ Description Name of the discrete asset. -
+
**Linear asset** @@ -56,7 +56,7 @@ Name of the discrete asset. Name of the linear asset that the discrete asset is associated to. -
+
**Marker** @@ -64,7 +64,7 @@ Name of the linear asset that the discrete asset is associated to. Marker of the discrete asset. You can either select an existing marker or select the location picker to create a marker. Marker must be within the linear asset boundary, which is defined by the boundary width of the linear asset. -
+
**Description** diff --git a/markdown/it-asset-management/enterprise-asset-management/complete-repair-task-mobile-app-eam.md b/markdown/it-asset-management/enterprise-asset-management/complete-repair-task-mobile-app-eam.md index d55d7c721c2..f71682682cc 100644 --- a/markdown/it-asset-management/enterprise-asset-management/complete-repair-task-mobile-app-eam.md +++ b/markdown/it-asset-management/enterprise-asset-management/complete-repair-task-mobile-app-eam.md @@ -48,15 +48,15 @@ You can close any task that belongs to the following task types: 7. On the Repair task input form screen, enter the result of your task. -
+
Task - + Action -
+
**Troubleshoot asset** @@ -67,7 +67,7 @@ In the **Troubleshoot result** field, select any of the following:- **Repairab - **Redeployable** -
+
**Repair asset** @@ -78,7 +78,7 @@ In the **Repair result** field, select any of the following: - **Repaired** - **Redeployable** -
+
**Evaluate asset** diff --git a/markdown/it-asset-management/enterprise-asset-management/create-asset-onboard-catalog-req.md b/markdown/it-asset-management/enterprise-asset-management/create-asset-onboard-catalog-req.md index 7c4e838d3fb..1b103dc40cd 100644 --- a/markdown/it-asset-management/enterprise-asset-management/create-asset-onboard-catalog-req.md +++ b/markdown/it-asset-management/enterprise-asset-management/create-asset-onboard-catalog-req.md @@ -36,15 +36,15 @@ A minimum of one asset is required to submit a catalog request. Each catalog req 3. On the form, fill in the fields. -
+
Field - + Description -
+
**Due by** @@ -52,7 +52,7 @@ Description Date by when the asset onboarding must be complete.This field is optional. -
+
**Requested for** @@ -60,7 +60,7 @@ Date by when the asset onboarding must be complete.This field is optional. Person for whom the asset is requested.This field is optional. -
+
**Stockroom** @@ -68,7 +68,7 @@ Person for whom the asset is requested.This field is optional. Select a stockroom for the assets. -
+
**Is new model?** @@ -80,7 +80,7 @@ Select this check box for a new model you want to create. Once selected, enter t - Short description **Note:** The above information is collected for creating a model record. The model record gets created in the Enterprise Asset Workspace. -
+
**Model** @@ -88,7 +88,7 @@ Select this check box for a new model you want to create. Once selected, enter t Select an existing model record for the assets. -
+
**Add** diff --git a/markdown/it-asset-management/enterprise-asset-management/create-audit-using-mobile-app-eam.md b/markdown/it-asset-management/enterprise-asset-management/create-audit-using-mobile-app-eam.md index ddf11f8074f..6c65d99451b 100644 --- a/markdown/it-asset-management/enterprise-asset-management/create-audit-using-mobile-app-eam.md +++ b/markdown/it-asset-management/enterprise-asset-management/create-audit-using-mobile-app-eam.md @@ -29,15 +29,15 @@ Role required: sn\_eam.enterprise\_admin, sn\_eam.enterprise\_asset\_manager, sn 3. Select the audit that you want to perform. -
+
Audit type - + Action -
+
**To perform stockroom audits** @@ -48,7 +48,7 @@ Action 3. Tap **New stockroom audit**. -
+
**To perform location audits** diff --git a/markdown/it-asset-management/enterprise-asset-management/create-checklist-templates-eam.md b/markdown/it-asset-management/enterprise-asset-management/create-checklist-templates-eam.md index 86f6cfa7de3..76d7f347c7c 100644 --- a/markdown/it-asset-management/enterprise-asset-management/create-checklist-templates-eam.md +++ b/markdown/it-asset-management/enterprise-asset-management/create-checklist-templates-eam.md @@ -32,15 +32,15 @@ You can either copy from an existing checklist template and edit and add more ch 3. In the **Create checklist template** dialog box, fill in the fields. -
+
Field - + Description -
+
**Name** @@ -48,7 +48,7 @@ Description Name of the checklist template. -
+
**Copy from template** @@ -56,7 +56,7 @@ Name of the checklist template. List of existing templates that you can copy from. -
+
**Checklist items** diff --git a/markdown/it-asset-management/enterprise-asset-management/create-dropoff-task-eam-mobile.md b/markdown/it-asset-management/enterprise-asset-management/create-dropoff-task-eam-mobile.md index 8ff25adb484..0ede08fa3c9 100644 --- a/markdown/it-asset-management/enterprise-asset-management/create-dropoff-task-eam-mobile.md +++ b/markdown/it-asset-management/enterprise-asset-management/create-dropoff-task-eam-mobile.md @@ -46,15 +46,15 @@ Role required: sn\_eam.asset\_technician You can only add enterprise assets that are in your personal stockroom and that aren't reserved and aren't part of any workflows. -
+
UI option - + Action -
+
**Add assets button** @@ -67,7 +67,7 @@ Action 3. Tap **Submit**. -
+
**Assets tab** diff --git a/markdown/it-asset-management/enterprise-asset-management/create-eam-knowledge-article.md b/markdown/it-asset-management/enterprise-asset-management/create-eam-knowledge-article.md index 2cf99417c42..9eb7b9d75be 100644 --- a/markdown/it-asset-management/enterprise-asset-management/create-eam-knowledge-article.md +++ b/markdown/it-asset-management/enterprise-asset-management/create-eam-knowledge-article.md @@ -30,15 +30,15 @@ Role required: sn\_eam.enterprise\_admin For detailed information on the fields, refer to the [Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/knowledge-management.md) application -
+
Field - + Description -
+
**Number** @@ -46,7 +46,7 @@ Description Number of the article. This field is automatically populated. -
+
**Knowledge base** @@ -54,7 +54,7 @@ Number of the article. This field is automatically populated. The knowledge base selected for the article. Enterprise Asset Knowledge Base is selected by default. You can select a different knowledge base if you want to.**Note:** An article can only be associated with one knowledge base. You can change the knowledge base, but only if the selected article template is available in the knowledge base. -
+
**Category** @@ -62,7 +62,7 @@ The knowledge base selected for the article. Enterprise Asset Knowledge Base is The category for this article. Select a Knowledge base before you can select a category. Articles without a category appear on the knowledge homepage in the \(empty\) category. -
+
**Valid to** @@ -78,7 +78,7 @@ The date this knowledge article expires. Articles don’t appear in search resul **Note:** If the system date format or user preferences is set to use `yy` year format, you might face issues when the Valid to date is set to the default date. Contact your administrator or modify the user preferences to use a date format with the `yyyy` year format. -
+
**Article type** @@ -86,7 +86,7 @@ The date this knowledge article expires. Articles don’t appear in search resul The type of article, either HTML or wiki. -
+
**Workflow** @@ -94,7 +94,7 @@ The type of article, either HTML or wiki. The publication state of the article, such as Draft, In Review, or Published. When inserting a new article from an existing article, the state of the new article is reset to Draft. -
+
**Source task** @@ -102,7 +102,7 @@ The publication state of the article, such as Draft, In Review, or Published. Wh The task this knowledge article was created in response to, if any. This field is set automatically when you create the knowledge article from a task record. -
+
**Attachment link** @@ -110,7 +110,7 @@ The task this knowledge article was created in response to, if any. This field i Option for downloading an attached file automatically when a user accesses the article, instead of opening the article view. Add one or more attachments to the article to use this option.**Note:** You may attach multiple files, but most web browsers permit users to download only the first one. To ensure download of all the files, bundle them into an archive, such as with WinZip, and attach the archive. The Attachment link option applies to articles accessed from search links only. Articles accessed as links within other knowledge articles won’t replicate this behavior. -
+
**Display attachments** @@ -118,7 +118,7 @@ Option for downloading an attached file automatically when a user accesses the a Option for displaying attachments to users viewing this knowledge article. Attachments appear below the article text. Add one or more attachments to the article to use this option. -
+
**Short Description** @@ -126,7 +126,7 @@ Option for displaying attachments to users viewing this knowledge article. Attac The title of the article. This title appears when browsing and searching for a knowledge article, and at the top of the article. You can enter up to 100 characters in this field. -
+
**Article body** diff --git a/markdown/it-asset-management/enterprise-asset-management/create-eam-tco-report.md b/markdown/it-asset-management/enterprise-asset-management/create-eam-tco-report.md index 8e82c8f2ef2..1728b7643c7 100644 --- a/markdown/it-asset-management/enterprise-asset-management/create-eam-tco-report.md +++ b/markdown/it-asset-management/enterprise-asset-management/create-eam-tco-report.md @@ -26,15 +26,15 @@ Role required: sn\_eam.enterprise\_asset\_manager 2. Select **New**on the right side of the page. -
+
Field - + Description -
+
**Name** @@ -42,7 +42,7 @@ Description Name of the report. -
+
**Type** @@ -52,7 +52,7 @@ The type of report. Choose from the following options:- TCO comparison: Evalua - TCO vs benchmark: Evaluates how efficiently an asset or group of assets is managed in relation to industry or market standards. -
+
**Report Table** @@ -60,7 +60,7 @@ The type of report. Choose from the following options:- TCO comparison: Evalua The table this report is based on. This is a read-only field with the value **Enterprise asset**. -
+
**Total cost type** @@ -74,7 +74,7 @@ The total cost type of the report. - Actual TCO: The TCO value of the selected - When useful life of the asset is lower than asset life, the Projected TCO \(at end of life\) is calculated by using the following formula:`Normalized TCO * Asset life`, where Normalized TCO \(TCO per month\) is `(Purchase cost + Sum of operational cost) / Asset life)`. -
+
**Description** @@ -82,7 +82,7 @@ The total cost type of the report. - Actual TCO: The TCO value of the selected Description of the report. -
+
**Show benchmark** @@ -92,7 +92,7 @@ Shows the benchmark threshold on the TCO comparison report. This field appears only if you select TCO comparison as your report type. -
+
**Benchmark model** @@ -100,7 +100,7 @@ Shows the benchmark threshold on the TCO comparison report. The enterprise model for the benchmark threshold. -
+
**Real time report** @@ -108,7 +108,7 @@ The enterprise model for the benchmark threshold. When selected, generates real-time data on the report. You can deselect this check box to make it an offline report. -
+
**Workspace** diff --git a/markdown/it-asset-management/enterprise-asset-management/create-inbound-asset-order-line-daas-asset.md b/markdown/it-asset-management/enterprise-asset-management/create-inbound-asset-order-line-daas-asset.md index a2cf3edbe51..8c8670299b6 100644 --- a/markdown/it-asset-management/enterprise-asset-management/create-inbound-asset-order-line-daas-asset.md +++ b/markdown/it-asset-management/enterprise-asset-management/create-inbound-asset-order-line-daas-asset.md @@ -26,15 +26,15 @@ Role required: sn\_eam\_provider.provider\_asset\_manager 2. Open the Inbound asset order lines list. -
+
Navigation option - + Procedure -
+
**Provider inbound asset order** @@ -45,7 +45,7 @@ Procedure 3. On the inbound asset order record, select the **Inbound asset order lines** tab. -
+
**Provider inbound asset order line** diff --git a/markdown/it-asset-management/enterprise-asset-management/create-linear-asset.md b/markdown/it-asset-management/enterprise-asset-management/create-linear-asset.md index 76485fbf49a..1099a6ccd2b 100644 --- a/markdown/it-asset-management/enterprise-asset-management/create-linear-asset.md +++ b/markdown/it-asset-management/enterprise-asset-management/create-linear-asset.md @@ -28,15 +28,15 @@ Role required: sn\_eam.enterprise\_asset\_manager 3. On the form, fill in the fields. -
+
Field - + Description -
+
**Name** @@ -44,7 +44,7 @@ Description Unique name of the linear asset. -
+
**Linear asset type** @@ -52,7 +52,7 @@ Unique name of the linear asset. Type of the linear asset. Select from the list or you can create your own asset type. -
+
**Description** @@ -60,7 +60,7 @@ Type of the linear asset. Select from the list or you can create your own asset Description of the linear asset. -
+
**Location** @@ -68,7 +68,7 @@ Description of the linear asset. Vicinity of your linear asset. To draw a linear asset, select the Geomap icon to display the map. After you enter the location, the map will properly focus and zoom to that vicinity.For more information on using the Geomap icon to connect geo coordinate points on a map, watch this short video -
+
**Boundary width** @@ -78,7 +78,7 @@ Boundary width of the linear asset. The boundary width helps in associating discrete assets with linear assets. The discrete asset's location must fall within the linear asset's boundary widths. For example, if the boundary width of a linear asset is 500 feet, a discrete asset can be associated to it only if the discrete asset is within 250 feet of that linear asset. -
+
**Width unit** @@ -86,7 +86,7 @@ Boundary width of the linear asset. The width of the linear asset in units. -
+
**Length unit** @@ -94,7 +94,7 @@ The width of the linear asset in units. The unit the length of the linear asset is measured in. -
+
**Length** @@ -102,7 +102,7 @@ The unit the length of the linear asset is measured in. The length of the linear asset. This input field is optional. If it isn’t filled out, it’s calculated using the coordinates. -
+
**Start marker** @@ -110,7 +110,7 @@ The length of the linear asset. This input field is optional. If it isn’t fill The start point of the linear asset. -
+
**End marker** @@ -118,7 +118,7 @@ The start point of the linear asset. The end point of the linear asset. -
+
**Coordinates** diff --git a/markdown/it-asset-management/enterprise-asset-management/create-rma-response-order-line-daas-asset.md b/markdown/it-asset-management/enterprise-asset-management/create-rma-response-order-line-daas-asset.md index d0bd81f7885..ac5bf530289 100644 --- a/markdown/it-asset-management/enterprise-asset-management/create-rma-response-order-line-daas-asset.md +++ b/markdown/it-asset-management/enterprise-asset-management/create-rma-response-order-line-daas-asset.md @@ -26,15 +26,15 @@ Role required: sn\_eam\_provider.provider\_asset\_manager 2. Open the RMA response order lines list. -
+
Navigation option - + Procedure -
+
**Provider RMA response order** @@ -45,7 +45,7 @@ Procedure 3. On the RMA response order record, select the **RMA response order lines** tab. -
+
**Provider RMA response order line** diff --git a/markdown/it-asset-management/enterprise-asset-management/create-work-order-plan-eam.md b/markdown/it-asset-management/enterprise-asset-management/create-work-order-plan-eam.md index df05fd22a3a..963254f33f3 100644 --- a/markdown/it-asset-management/enterprise-asset-management/create-work-order-plan-eam.md +++ b/markdown/it-asset-management/enterprise-asset-management/create-work-order-plan-eam.md @@ -30,15 +30,15 @@ A work order plan can be created for individual enterprise assets and asset grou 1. Create a work order plan. -
+
Create from - + Steps -
+
**Work management view** @@ -52,7 +52,7 @@ A list of existing work order plans is displayed. 3. Select **New**. -
+
**Asset group** diff --git a/markdown/it-asset-management/enterprise-asset-management/evaluate-daas-asset-rma-response-order.md b/markdown/it-asset-management/enterprise-asset-management/evaluate-daas-asset-rma-response-order.md index a482265760c..468c83209c2 100644 --- a/markdown/it-asset-management/enterprise-asset-management/evaluate-daas-asset-rma-response-order.md +++ b/markdown/it-asset-management/enterprise-asset-management/evaluate-daas-asset-rma-response-order.md @@ -31,15 +31,15 @@ Role required: sn\_eam\_provider.provider\_asset\_technician 2. Open the Asset tasks list. -
+
Navigation option - + Procedure -
+
**Provider RMA response order** @@ -55,7 +55,7 @@ Procedure 5. On the RMA response order line record, select the **Asset tasks** tab. -
+
**Provider RMA response order line** @@ -69,7 +69,7 @@ Procedure 3. On the RMA response order line record, select the **Asset tasks** tab. -
+
**Provider asset tasks** diff --git a/markdown/it-asset-management/enterprise-asset-management/evaluate-repaired-daas-asset-rma-response-order.md b/markdown/it-asset-management/enterprise-asset-management/evaluate-repaired-daas-asset-rma-response-order.md index d7f47c1bafb..0d56824a225 100644 --- a/markdown/it-asset-management/enterprise-asset-management/evaluate-repaired-daas-asset-rma-response-order.md +++ b/markdown/it-asset-management/enterprise-asset-management/evaluate-repaired-daas-asset-rma-response-order.md @@ -28,15 +28,15 @@ Role required: sn\_eam\_provider.provider\_asset\_technician 2. Open the Asset tasks list. -
+
Navigation option - + Procedure -
+
**Provider RMA response order** @@ -52,7 +52,7 @@ Procedure 5. On the RMA response order line record, select the **Asset tasks** tab. -
+
**Provider RMA response order line** @@ -66,7 +66,7 @@ Procedure 3. On the RMA response order line record, select the **Asset tasks** tab. -
+
**Provider asset tasks** diff --git a/markdown/it-asset-management/enterprise-asset-management/manage-assets-in-wot-eam.md b/markdown/it-asset-management/enterprise-asset-management/manage-assets-in-wot-eam.md index 39050a706ba..e7120b448c5 100644 --- a/markdown/it-asset-management/enterprise-asset-management/manage-assets-in-wot-eam.md +++ b/markdown/it-asset-management/enterprise-asset-management/manage-assets-in-wot-eam.md @@ -44,15 +44,15 @@ Role required: sn\_eam.asset\_manager 5. Perform the required asset action. -
+
Asset action - + Steps -
+
**Add assets to the work order task** @@ -68,7 +68,7 @@ Steps 3. Select **Add**. -
+
**Remove assets from the work order task** @@ -79,7 +79,7 @@ Steps 3. In the Delete dialog box, select **Delete all** to confirm. -
+
**Move assets to another work order task** diff --git a/markdown/it-asset-management/enterprise-asset-management/onboard-eam-assets-workspace.md b/markdown/it-asset-management/enterprise-asset-management/onboard-eam-assets-workspace.md index 6166c58c699..54fd127b203 100644 --- a/markdown/it-asset-management/enterprise-asset-management/onboard-eam-assets-workspace.md +++ b/markdown/it-asset-management/enterprise-asset-management/onboard-eam-assets-workspace.md @@ -67,15 +67,15 @@ Date by when the asset onboarding should be complete.This field is optional.
5. Determine whether you want to onboard assets of an existing model or a new model. -
+
Type of asset model - + Action -
+
**Existing model** @@ -83,7 +83,7 @@ Action In the **Model** field, select the asset model. -
+
**New model** diff --git a/markdown/it-asset-management/enterprise-asset-management/pick-selected-daas-asset-inbound-asset-order.md b/markdown/it-asset-management/enterprise-asset-management/pick-selected-daas-asset-inbound-asset-order.md index 233c2bdd674..9ab825bb42c 100644 --- a/markdown/it-asset-management/enterprise-asset-management/pick-selected-daas-asset-inbound-asset-order.md +++ b/markdown/it-asset-management/enterprise-asset-management/pick-selected-daas-asset-inbound-asset-order.md @@ -28,15 +28,15 @@ Role required: sn\_eam\_provider.provider\_asset\_technician 2. Open the Asset tasks list. -
+
Navigation option - + Procedure -
+
**Provider inbound asset order** @@ -52,7 +52,7 @@ Procedure 5. On the inbound asset order line record, select the **Asset tasks** tab. -
+
**Provider inbound asset order line** @@ -66,7 +66,7 @@ Procedure 3. On the inbound asset order line record, select the **Asset tasks** tab. -
+
**Provider asset tasks** diff --git a/markdown/it-asset-management/enterprise-asset-management/prepare-picked-daas-asset-inbound-asset-order.md b/markdown/it-asset-management/enterprise-asset-management/prepare-picked-daas-asset-inbound-asset-order.md index d50e537cdf1..79c5a8e7402 100644 --- a/markdown/it-asset-management/enterprise-asset-management/prepare-picked-daas-asset-inbound-asset-order.md +++ b/markdown/it-asset-management/enterprise-asset-management/prepare-picked-daas-asset-inbound-asset-order.md @@ -28,15 +28,15 @@ Role required: sn\_eam\_provider.provider\_asset\_technician 2. Open the Asset tasks list. -
+
Navigation option - + Procedure -
+
**Provider inbound asset order** @@ -52,7 +52,7 @@ Procedure 5. On the inbound asset order line record, select the **Asset tasks** tab. -
+
**Provider inbound asset order line** @@ -66,7 +66,7 @@ Procedure 3. On the inbound asset order line record, select the **Asset tasks** tab. -
+
**Provider asset tasks** diff --git a/markdown/it-asset-management/enterprise-asset-management/receive-shipped-daas-asset-inbound-asset-order.md b/markdown/it-asset-management/enterprise-asset-management/receive-shipped-daas-asset-inbound-asset-order.md index 57aae02c672..a29ffd099f9 100644 --- a/markdown/it-asset-management/enterprise-asset-management/receive-shipped-daas-asset-inbound-asset-order.md +++ b/markdown/it-asset-management/enterprise-asset-management/receive-shipped-daas-asset-inbound-asset-order.md @@ -28,15 +28,15 @@ Role required: sn\_eam\_provider.provider\_asset\_technician 2. Open the Asset tasks list. -
+
Navigation option - + Procedure -
+
**Provider inbound asset order** @@ -52,7 +52,7 @@ Procedure 5. On the inbound asset order line record, select the **Asset tasks** tab. -
+
**Provider inbound asset order line** @@ -66,7 +66,7 @@ Procedure 3. On the inbound asset order line record, select the **Asset tasks** tab. -
+
**Provider asset tasks** diff --git a/markdown/it-asset-management/enterprise-asset-management/receive-shipped-daas-asset-rma-response-order.md b/markdown/it-asset-management/enterprise-asset-management/receive-shipped-daas-asset-rma-response-order.md index 19ad722bd78..6f8d663da6b 100644 --- a/markdown/it-asset-management/enterprise-asset-management/receive-shipped-daas-asset-rma-response-order.md +++ b/markdown/it-asset-management/enterprise-asset-management/receive-shipped-daas-asset-rma-response-order.md @@ -28,15 +28,15 @@ Role required: sn\_eam\_provider.provider\_asset\_technician 2. Open the Asset tasks list. -
+
Navigation option - + Procedure -
+
**Provider RMA response order** @@ -52,7 +52,7 @@ Procedure 5. On the RMA response order line record, select the **Asset tasks** tab. -
+
**Provider RMA response order line** @@ -66,7 +66,7 @@ Procedure 3. On the RMA response order line record, select the **Asset tasks** tab. -
+
**Provider asset tasks** diff --git a/markdown/it-asset-management/enterprise-asset-management/repair-daas-asset-rma-response-order.md b/markdown/it-asset-management/enterprise-asset-management/repair-daas-asset-rma-response-order.md index f1abb13645e..cb7c2cf5598 100644 --- a/markdown/it-asset-management/enterprise-asset-management/repair-daas-asset-rma-response-order.md +++ b/markdown/it-asset-management/enterprise-asset-management/repair-daas-asset-rma-response-order.md @@ -28,15 +28,15 @@ Role required: sn\_eam\_provider.provider\_asset\_technician 2. Open the Asset tasks list. -
+
Navigation option - + Procedure -
+
**Provider RMA response order** @@ -52,7 +52,7 @@ Procedure 5. On the RMA response order line record, select the **Asset tasks** tab. -
+
**Provider RMA response order line** @@ -66,7 +66,7 @@ Procedure 3. On the RMA response order line record, select the **Asset tasks** tab. -
+
**Provider asset tasks** diff --git a/markdown/it-asset-management/enterprise-asset-management/replace-aged-enterprise-assets.md b/markdown/it-asset-management/enterprise-asset-management/replace-aged-enterprise-assets.md index ca124507efc..6fcdefb9d7b 100644 --- a/markdown/it-asset-management/enterprise-asset-management/replace-aged-enterprise-assets.md +++ b/markdown/it-asset-management/enterprise-asset-management/replace-aged-enterprise-assets.md @@ -35,15 +35,15 @@ After sourcing the new assets, asset refresh is completed through the following 1. Select the hardware asset refresh request. -
+
Interface - + Action -
+
**Core UI** @@ -53,7 +53,7 @@ Action 2. Select the request number of the enterprise asset refresh request that you want to fulfill. -
+
**Enterprise Asset Workspace** diff --git a/markdown/it-asset-management/enterprise-asset-management/risk-score-config.md b/markdown/it-asset-management/enterprise-asset-management/risk-score-config.md index 9cae86731a0..09f8ee086d9 100644 --- a/markdown/it-asset-management/enterprise-asset-management/risk-score-config.md +++ b/markdown/it-asset-management/enterprise-asset-management/risk-score-config.md @@ -30,15 +30,15 @@ Role required: sn\_eam.enterprise\_admin 3. Fill in the form details. -
+
Field - + Description -
+
**Start** @@ -46,7 +46,7 @@ Description Start value of the risk score band. -
+
**End** @@ -54,7 +54,7 @@ Start value of the risk score band. End value of the risk score band. The value is automatically populated using the maximum likelihood and impact configuration values. -
+
**Label** @@ -62,7 +62,7 @@ End value of the risk score band. The value is automatically populated using the Label of the risk score band. -
+
**Color** diff --git a/markdown/it-asset-management/enterprise-asset-management/schedule-customer-visit-rma-response-order.md b/markdown/it-asset-management/enterprise-asset-management/schedule-customer-visit-rma-response-order.md index 06781faec0d..b334d4ead7d 100644 --- a/markdown/it-asset-management/enterprise-asset-management/schedule-customer-visit-rma-response-order.md +++ b/markdown/it-asset-management/enterprise-asset-management/schedule-customer-visit-rma-response-order.md @@ -28,15 +28,15 @@ Role required: sn\_eam\_provider.provider\_asset\_technician 2. Open the Asset tasks list. -
+
Navigation option - + Procedure -
+
**Provider RMA response order** @@ -52,7 +52,7 @@ Procedure 5. On the RMA response order line record, select the **Asset tasks** tab. -
+
**Provider RMA response order line** @@ -66,7 +66,7 @@ Procedure 3. On the RMA response order line record, select the **Asset tasks** tab. -
+
**Provider asset tasks** diff --git a/markdown/it-asset-management/enterprise-asset-management/select-daas-asset-inbound-asset-order.md b/markdown/it-asset-management/enterprise-asset-management/select-daas-asset-inbound-asset-order.md index 913aed2b3bd..c36085e3c2b 100644 --- a/markdown/it-asset-management/enterprise-asset-management/select-daas-asset-inbound-asset-order.md +++ b/markdown/it-asset-management/enterprise-asset-management/select-daas-asset-inbound-asset-order.md @@ -26,15 +26,15 @@ Role required: sn\_eam\_provider.provider\_asset\_manager 2. Open the Asset tasks list. -
+
Navigation option - + Procedure -
+
**Provider inbound asset order** @@ -47,7 +47,7 @@ Procedure 5. On the inbound asset order line record, select the **Asset tasks** tab. -
+
**Provider inbound asset order line** @@ -58,7 +58,7 @@ Procedure 3. On the inbound asset order line record, select the **Asset tasks** tab. -
+
**Provider asset tasks** diff --git a/markdown/it-asset-management/enterprise-asset-management/ship-daas-asset-rma-response-order.md b/markdown/it-asset-management/enterprise-asset-management/ship-daas-asset-rma-response-order.md index 9c85d9b4107..d6ea196d159 100644 --- a/markdown/it-asset-management/enterprise-asset-management/ship-daas-asset-rma-response-order.md +++ b/markdown/it-asset-management/enterprise-asset-management/ship-daas-asset-rma-response-order.md @@ -32,15 +32,15 @@ Role required: sn\_eam\_provider.provider\_asset\_technician 2. Open the Asset tasks list. -
+
Navigation option - + Procedure -
+
**Provider RMA response order** @@ -56,7 +56,7 @@ Procedure 5. On the RMA response order line record, select the **Asset tasks** tab. -
+
**Provider RMA response order line** @@ -70,7 +70,7 @@ Procedure 3. On the RMA response order line record, select the **Asset tasks** tab. -
+
**Provider asset tasks** diff --git a/markdown/it-asset-management/enterprise-asset-management/ship-prepared-daas-asset-inbound-asset-order.md b/markdown/it-asset-management/enterprise-asset-management/ship-prepared-daas-asset-inbound-asset-order.md index 166b9380678..802c36878a1 100644 --- a/markdown/it-asset-management/enterprise-asset-management/ship-prepared-daas-asset-inbound-asset-order.md +++ b/markdown/it-asset-management/enterprise-asset-management/ship-prepared-daas-asset-inbound-asset-order.md @@ -28,15 +28,15 @@ Role required: sn\_eam\_provider.provider\_asset\_technician 2. Open the Asset tasks list. -
+
Navigation option - + Procedure -
+
**Provider inbound asset order** @@ -52,7 +52,7 @@ Procedure 5. On the inbound asset order line record, select the **Asset tasks** tab. -
+
**Provider inbound asset order line** @@ -66,7 +66,7 @@ Procedure 3. On the inbound asset order line record, select the **Asset tasks** tab. -
+
**Provider asset tasks** diff --git a/markdown/it-asset-management/hardware-asset-management/audit-your-inventory.md b/markdown/it-asset-management/hardware-asset-management/audit-your-inventory.md index 1f8a0f0348f..8634865297f 100644 --- a/markdown/it-asset-management/hardware-asset-management/audit-your-inventory.md +++ b/markdown/it-asset-management/hardware-asset-management/audit-your-inventory.md @@ -31,15 +31,15 @@ The asset or inventory\_user role can only access the Asset Audits \[sn\_hamp\_a 1. Create an audit. -
+
Interface - + Action -
+
**Core UI** @@ -49,7 +49,7 @@ Action 2. Select **New**. **Important:** If you have set the **sn\_hamp.migrate\_hamaudit** system property value to **true**, to enable audit enhancements in your ServiceNow® instance, you can't create an asset audit record from the core UI. -
+
**Hardware Asset Workspace** diff --git a/markdown/it-asset-management/hardware-asset-management/close-put-away-task-ham.md b/markdown/it-asset-management/hardware-asset-management/close-put-away-task-ham.md index b3bcefd20e4..aa6534e49f3 100644 --- a/markdown/it-asset-management/hardware-asset-management/close-put-away-task-ham.md +++ b/markdown/it-asset-management/hardware-asset-management/close-put-away-task-ham.md @@ -36,15 +36,15 @@ You can bulk close selected Asset put away tasks that are open and assigned to y 2. Open the put away task either from the Inventory overview section or the **All Stockrooms** tab. -
+
Option - + Description -
+
**From the Inventory overview section** @@ -54,7 +54,7 @@ Description 2. Select the **Number** link to open the Asset put away task. -
+
**From the __All Stockrooms__ tab.** diff --git a/markdown/it-asset-management/hardware-asset-management/cmdb-sa-ham-analyze-settings.md b/markdown/it-asset-management/hardware-asset-management/cmdb-sa-ham-analyze-settings.md index 3a2ff0730c6..dc8a3ec3a0f 100644 --- a/markdown/it-asset-management/hardware-asset-management/cmdb-sa-ham-analyze-settings.md +++ b/markdown/it-asset-management/hardware-asset-management/cmdb-sa-ham-analyze-settings.md @@ -95,15 +95,15 @@ Role required: sn\_cmdb\_admin 5. Evaluate each setting that requires attention and use the available actions to open the related configuration pages and make updates. -
+
Action - + Description -
+
**Manage rule** @@ -111,7 +111,7 @@ Description Opens the configuration page for the related business rule that automates tasks between assets and CIs. -
+
**Manage model categories** @@ -119,7 +119,7 @@ Opens the configuration page for the related business rule that automates tasks Opens the Model categories list page where you can select a model category to review and update mappings between asset model categories and CI classes. -
+
**Manage mappings** @@ -127,7 +127,7 @@ Opens the Model categories list page where you can select a model category to re Opens the Asset CI Field Mappings list page where you can select a CI and review and change how asset fields connect to CI fields to keep data accurate. -
+
**Manage policies** @@ -135,7 +135,7 @@ Opens the Asset CI Field Mappings list page where you can select a CI and review Opens the Data Manager overview page where you can create or update policies for different CI classes to automate asset management. -
+
**Create policy** diff --git a/markdown/it-asset-management/hardware-asset-management/complete-attestation-remediation-ham.md b/markdown/it-asset-management/hardware-asset-management/complete-attestation-remediation-ham.md index baa4a0cda80..1ef57520bf2 100644 --- a/markdown/it-asset-management/hardware-asset-management/complete-attestation-remediation-ham.md +++ b/markdown/it-asset-management/hardware-asset-management/complete-attestation-remediation-ham.md @@ -24,15 +24,15 @@ Role required: asset or inventory\_admin 1. View the list of asset attestations. -
+
UI option - + Action -
+
**Inventory view** @@ -42,7 +42,7 @@ Action 2. Select the **Asset attestations** tab. -
+
**Asset operations view** diff --git a/markdown/it-asset-management/hardware-asset-management/complete-repair-task-mobile-app-ham.md b/markdown/it-asset-management/hardware-asset-management/complete-repair-task-mobile-app-ham.md index b0b6e29bf95..e92f44baea0 100644 --- a/markdown/it-asset-management/hardware-asset-management/complete-repair-task-mobile-app-ham.md +++ b/markdown/it-asset-management/hardware-asset-management/complete-repair-task-mobile-app-ham.md @@ -48,15 +48,15 @@ You can close any task that belongs to the following task types: 7. On the Repair task input form screen, enter the result of your task. -
+
Task - + Action -
+
**Troubleshoot asset** @@ -67,7 +67,7 @@ In the **Troubleshoot result** field, select any of the following:- **Repairab - **Redeployable** -
+
**Repair asset** @@ -78,7 +78,7 @@ In the **Repair result** field, select any of the following: - **Repaired** - **Redeployable** -
+
**Evaluate asset** diff --git a/markdown/it-asset-management/hardware-asset-management/create-attestation-using-playbook.md b/markdown/it-asset-management/hardware-asset-management/create-attestation-using-playbook.md index cd7c8922a7b..5ef1b249286 100644 --- a/markdown/it-asset-management/hardware-asset-management/create-attestation-using-playbook.md +++ b/markdown/it-asset-management/hardware-asset-management/create-attestation-using-playbook.md @@ -106,15 +106,15 @@ Date on which the attestation schedule should be processed for the last time to 6. In the **Select model category** activity, select the model categories of assets that you want to attest. -
+
Number of model categories to be attested - + Action -
+
**All** @@ -124,7 +124,7 @@ Action 2. Select **Mark complete**. -
+
**A few model categories from the list** diff --git a/markdown/it-asset-management/hardware-asset-management/create-audit-using-mobile-app.md b/markdown/it-asset-management/hardware-asset-management/create-audit-using-mobile-app.md index 6225dbc867f..fffc3e33652 100644 --- a/markdown/it-asset-management/hardware-asset-management/create-audit-using-mobile-app.md +++ b/markdown/it-asset-management/hardware-asset-management/create-audit-using-mobile-app.md @@ -34,15 +34,15 @@ Role required: asset, and sn\_itam\_common.asset\_audit\_admin, or sn\_itam\_com 3. Select the audit that you want to perform. -
+
Audit type - + Action -
+
**To perform stockroom audits** @@ -53,7 +53,7 @@ Action 3. Tap **New stockroom audit**. -
+
**To perform location audits** diff --git a/markdown/it-asset-management/hardware-asset-management/create-disposal-order.md b/markdown/it-asset-management/hardware-asset-management/create-disposal-order.md index b70ed067b59..a62ab76ef01 100644 --- a/markdown/it-asset-management/hardware-asset-management/create-disposal-order.md +++ b/markdown/it-asset-management/hardware-asset-management/create-disposal-order.md @@ -38,15 +38,15 @@ Starting with Hardware Asset Management 15.0.0 version, the asset resale option 1. Navigate to **All** > **Hardware Asset Workspace** > **Inventory view**. -
+
Interface - + Action -
+
**Core UI** @@ -54,7 +54,7 @@ Action Navigate to **All** > **Inventory** > **Create Disposal Order**. -
+
**Hardware Asset Workspace** diff --git a/markdown/it-asset-management/hardware-asset-management/create-internal-lifecycle-hardware-models.md b/markdown/it-asset-management/hardware-asset-management/create-internal-lifecycle-hardware-models.md index 9021e8a88df..c67f66c1c7a 100644 --- a/markdown/it-asset-management/hardware-asset-management/create-internal-lifecycle-hardware-models.md +++ b/markdown/it-asset-management/hardware-asset-management/create-internal-lifecycle-hardware-models.md @@ -31,15 +31,15 @@ Beyond approximated and calculated lifecycles, Hardware Asset Management support 2. Open the create lifecycle form for the hardware model or consumable model record. -
+
Option - + Description -
+
**Open the __Hardware Model Lifecycles__ tab** @@ -52,7 +52,7 @@ Description The Create New Hardware Model Lifecycle form is displayed. -
+
**Open the __Consumable Lifecycles__ tab** diff --git a/markdown/it-asset-management/hardware-asset-management/create-zero-touch-refresh-request.md b/markdown/it-asset-management/hardware-asset-management/create-zero-touch-refresh-request.md index 587e9144139..80949f6919a 100644 --- a/markdown/it-asset-management/hardware-asset-management/create-zero-touch-refresh-request.md +++ b/markdown/it-asset-management/hardware-asset-management/create-zero-touch-refresh-request.md @@ -57,15 +57,15 @@ Asset model with which you want to replace the hardware asset.The list shows the
4. Determine where the replacement asset should be sent. -
+
Shipping location - + Action -
+
**Your location** @@ -73,7 +73,7 @@ Action In the **Refresh method** field, select **Ship**.**Note:** The form shows your contact details such as your address and phone number. You can change your contact details if necessary. -
+
**Stockroom** diff --git a/markdown/it-asset-management/hardware-asset-management/hardware-asset-refresh.md b/markdown/it-asset-management/hardware-asset-management/hardware-asset-refresh.md index 3b8517aa2c7..3dba70228b8 100644 --- a/markdown/it-asset-management/hardware-asset-management/hardware-asset-refresh.md +++ b/markdown/it-asset-management/hardware-asset-management/hardware-asset-refresh.md @@ -208,15 +208,15 @@ After sourcing the new assets, the asset refresh is completed through the follow 1. Select the hardware asset refresh request. -
+
Interface - + Action -
+
**Core UI** @@ -226,7 +226,7 @@ Action 2. Select the request number of the hardware asset refresh request that you want to fulfill. -
+
**Hardware Asset Workspace** diff --git a/markdown/it-asset-management/hardware-asset-management/normalize-hardware-consumable-models.md b/markdown/it-asset-management/hardware-asset-management/normalize-hardware-consumable-models.md index a6ba0a9bcf2..fcf45a6a84f 100644 --- a/markdown/it-asset-management/hardware-asset-management/normalize-hardware-consumable-models.md +++ b/markdown/it-asset-management/hardware-asset-management/normalize-hardware-consumable-models.md @@ -32,15 +32,15 @@ Role required: admin, asset, or model\_manager 1. Create a hardware or consumable model. -
+
Interface - + Action -
+
**Core UI** @@ -54,7 +54,7 @@ Action 4. Select **Save**. -
+
**Hardware Asset Workspace** @@ -76,15 +76,15 @@ Action 2. Normalize your model manually if the normalization status of your model is Partially Normalized or Publisher Normalized. -
+
Interface - + Action -
+
**Core UI** @@ -92,7 +92,7 @@ Action Select the **Normalized** section and **Consumable Model Fields** section to normalize the model manually. -
+
**Hardware Asset Workspace** diff --git a/markdown/it-asset-management/hardware-asset-management/receive-assets-employee-center.md b/markdown/it-asset-management/hardware-asset-management/receive-assets-employee-center.md index 176cdeda340..d3704c60857 100644 --- a/markdown/it-asset-management/hardware-asset-management/receive-assets-employee-center.md +++ b/markdown/it-asset-management/hardware-asset-management/receive-assets-employee-center.md @@ -69,15 +69,15 @@ Select **My Assets** in the global header navigation bar of the Employee Center 2. Acknowledge after you receive the asset. -
+
Asset - + Action -
+
**Hardware** @@ -97,7 +97,7 @@ Action - Any receive task associated with that asset is automatically closed. **Note:** If the details of the asset that you received don't match the information shown in the Receive Asset dialog box, you can raise an issue by selecting the **Raise issue** option. For more details, see [Raise issue related to your asset on the Employee Center portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/hardware-asset-management/report-asset-issue-attestation.md). -
+
**Consumables** diff --git a/markdown/it-asset-management/hardware-asset-management/return-your-leased-hardware-asset.md b/markdown/it-asset-management/hardware-asset-management/return-your-leased-hardware-asset.md index e468bbe625f..a66fb1fe5ce 100644 --- a/markdown/it-asset-management/hardware-asset-management/return-your-leased-hardware-asset.md +++ b/markdown/it-asset-management/hardware-asset-management/return-your-leased-hardware-asset.md @@ -28,15 +28,15 @@ After you choose to return your leased asset, various Contract Asset tasks are c 1. Open a lease record. -
+
UI - + Action -
+
**Core UI** @@ -46,7 +46,7 @@ Action 2. Select a lease record. -
+
**Hardware Asset Workspace** diff --git a/markdown/it-asset-management/hardware-asset-management/revert-norm-ham.md b/markdown/it-asset-management/hardware-asset-management/revert-norm-ham.md index 4790fcdf4c0..da2e380f737 100644 --- a/markdown/it-asset-management/hardware-asset-management/revert-norm-ham.md +++ b/markdown/it-asset-management/hardware-asset-management/revert-norm-ham.md @@ -30,15 +30,15 @@ Hardware and consumable models with a status of **Fully Normalized**, **Partiall 1. Navigate to a normalized hardware or consumable record. -
+
Interface - + Action -
+
**Core UI** @@ -48,7 +48,7 @@ Action - For consumable models, navigate to **All** > **Product Catalog** > **Product Models** > **Consumable models**. -
+
**Hardware Asset Workspace** diff --git a/markdown/it-asset-management/hardware-asset-management/t_CreateAStockRule.md b/markdown/it-asset-management/hardware-asset-management/t_CreateAStockRule.md index 65407d34c56..4c1df7e4519 100644 --- a/markdown/it-asset-management/hardware-asset-management/t_CreateAStockRule.md +++ b/markdown/it-asset-management/hardware-asset-management/t_CreateAStockRule.md @@ -24,15 +24,15 @@ Role required: inventory\_admin 1. Create a stock rule. -
+
Interface - + Action -
+
**Core UI** @@ -42,7 +42,7 @@ Action 2. Select **New**. -
+
**Hardware Asset Workspace** diff --git a/markdown/it-asset-management/hardware-asset-management/view-audit-results.md b/markdown/it-asset-management/hardware-asset-management/view-audit-results.md index e6a7a2ce949..abc61959abc 100644 --- a/markdown/it-asset-management/hardware-asset-management/view-audit-results.md +++ b/markdown/it-asset-management/hardware-asset-management/view-audit-results.md @@ -28,15 +28,15 @@ The audit results are generated by matching the assets scanned in the stockroom 1. Open an asset audit record. -
+
Interface - + Action -
+
**Core UI** @@ -44,7 +44,7 @@ Action Navigate to **Asset Audits** > **Asset Audits** form.**Important:** If you have set the **sn\_hamp.migrate\_hamaudit** system property value to **true**, to enable audit enhancements in your ServiceNow® instance, you can't view the audit result from the core UI. -
+
**Hardware Asset Workspace** @@ -55,7 +55,7 @@ Navigate to **Asset Audits** > **Asset Audits** form.**Important:** If you ha The **Asset audit** tab displays a list of existing asset audits. -
+
**ServiceNow Agent app** diff --git a/markdown/it-asset-management/hardware-asset-management/view-create-stockroom.md b/markdown/it-asset-management/hardware-asset-management/view-create-stockroom.md index bcba76f40d9..db976a8532b 100644 --- a/markdown/it-asset-management/hardware-asset-management/view-create-stockroom.md +++ b/markdown/it-asset-management/hardware-asset-management/view-create-stockroom.md @@ -28,15 +28,15 @@ Stockrooms are separate, standalone entities in the Asset Management application 1. Create a stockroom. -
+
Interface - + Action -
+
**Core UI** @@ -46,7 +46,7 @@ Action 2. Select **New**. -
+
**Hardware Asset Workspace** diff --git a/markdown/it-asset-management/hardware-asset-management/view-rfid-info.md b/markdown/it-asset-management/hardware-asset-management/view-rfid-info.md index 55c62c0b866..20d62522cf5 100644 --- a/markdown/it-asset-management/hardware-asset-management/view-rfid-info.md +++ b/markdown/it-asset-management/hardware-asset-management/view-rfid-info.md @@ -24,15 +24,15 @@ Role required: asset 1. Navigate to a hardware asset for which you want to view the RFID information. -
+
Interface - + Action -
+
**Core UI** @@ -44,7 +44,7 @@ Action 4. Select **Open Record** to view the RFID information of the asset. -
+
**Hardware Asset Workspace** diff --git a/markdown/it-asset-management/index.md b/markdown/it-asset-management/index.md index 3b154a03dd3..85811125b73 100644 --- a/markdown/it-asset-management/index.md +++ b/markdown/it-asset-management/index.md @@ -16,7 +16,6 @@ doc_type: toc - [Software Asset Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-workspace.md) -- Use the Software Asset Workspace, the intuitive and streamlined user interface of the Software Asset Management application, to manage software licenses, compliance, and optimization. - [Software asset overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-workspace-landing.md) -- Enhance your software asset management experience by using the modernized and user-friendly software asset overview view. The software asset overview is a simplified and intuitive environment that helps you use the application more effectively by reducing complexity. - [License usage view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-workspace-workbench.md) -- Use the license usage view as a single plane to understand the license position of all software products, remediate non-compliance, view reconciliation results, view, or add removal candidates, and view Software Asset Management related reports. - - [Publisher details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-workspace-publisher-details.md) -- Monitor publisher license compliance, review true-up costs and potential savings, and identify software installations that requires remediation. - [License usage publisher fields in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/workbench-publisherfields-workspace.md) -- Field descriptions for the related lists for publishers in the Publishers page in the License usage view. - [License operations view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/operations-workspace.md) -- Use the License operations view in Software Asset Workspace to manage software asset operations. These operations include management of licenses, contracts, discovery, client access, resource value, user subscriptions, content suggestions, software asset success, cloud cost simulation, SAM implementation, IBM ASP, IBM ILMT V2 integrations, and engineering apps integrations. - [Software asset analytics view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/analytics-workspace.md) -- The unified and streamlined dashboards in the Software asset analytics view in the Software Asset Workspace enable you to track your performance and view your analytics. diff --git a/markdown/it-asset-management/now-assist-for-software-asset-management-sam/automate-userresolution-saas-now-assist-sam.md b/markdown/it-asset-management/now-assist-for-software-asset-management-sam/automate-userresolution-saas-now-assist-sam.md index 14801a6c81d..d1bde9cf52f 100644 --- a/markdown/it-asset-management/now-assist-for-software-asset-management-sam/automate-userresolution-saas-now-assist-sam.md +++ b/markdown/it-asset-management/now-assist-for-software-asset-management-sam/automate-userresolution-saas-now-assist-sam.md @@ -40,14 +40,10 @@ After activation, the SaaS user resolution skill operates automatically generati In the User subscription page, all the user names are automatically resolved. - \[Omitted image "user-subscription.png"\] Alt text: Microsoft user subscription - 4. Select **User subscription** > **User resolution rules** to view the new user resolution rule that got created. 5. Open the user resolution rule to view additional details. - \[Omitted image "user-resolution-details.png"\] Alt text: User resolution rules page for a user rule created by Now Assist - The AI indicator next to the **Source** field and the prepopulated value **Now Assist**, signifies that the rule is automatically generated by the SaaS user resolution Now Assist skill. For details on the rule, refer to the AI Activity log under Activity center that provides a detailed log of the steps involved in creating the rule. For details on all the fields, see [User resolution rule fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/user-resolution-rule-fields.md). diff --git a/markdown/it-asset-management/now-assist-for-software-asset-management-sam/extract-entitlements-from-contracts-now-assist-sam.md b/markdown/it-asset-management/now-assist-for-software-asset-management-sam/extract-entitlements-from-contracts-now-assist-sam.md index 566b25c8cff..2a53b04f5f4 100644 --- a/markdown/it-asset-management/now-assist-for-software-asset-management-sam/extract-entitlements-from-contracts-now-assist-sam.md +++ b/markdown/it-asset-management/now-assist-for-software-asset-management-sam/extract-entitlements-from-contracts-now-assist-sam.md @@ -56,8 +56,6 @@ You can extract data related to entitlements from an existing or a new contract 8. Select **Next** once the extraction process is complete. - The extract entitlements page opens. - \[Omitted image "extractentitlements.png"\] Alt text: Extract entitlements page 9. Select the Open tables down arrow next to **Tables**. diff --git a/markdown/it-asset-management/now-assist-for-software-asset-management-sam/recommended-actions-now-assist-sam.md b/markdown/it-asset-management/now-assist-for-software-asset-management-sam/recommended-actions-now-assist-sam.md index a2442c3d2fd..3c6ed740913 100644 --- a/markdown/it-asset-management/now-assist-for-software-asset-management-sam/recommended-actions-now-assist-sam.md +++ b/markdown/it-asset-management/now-assist-for-software-asset-management-sam/recommended-actions-now-assist-sam.md @@ -61,15 +61,15 @@ When you run reconciliation with grouping, product summarization and recommended 7. You can perform the following actions on the generated recommended actions. -
+
Action - + Description -
+
**Regenerate icon** @@ -79,7 +79,7 @@ Regenerates the list of recommended actions. You can find this icon in the top right corner of the Recommended actions box. -
+
**Feedback** diff --git a/markdown/it-asset-management/now-assist-for-software-asset-management-sam/summarize-product-compliance-now-assist-sam.md b/markdown/it-asset-management/now-assist-for-software-asset-management-sam/summarize-product-compliance-now-assist-sam.md index 05b27b9fb80..964c234d6e3 100644 --- a/markdown/it-asset-management/now-assist-for-software-asset-management-sam/summarize-product-compliance-now-assist-sam.md +++ b/markdown/it-asset-management/now-assist-for-software-asset-management-sam/summarize-product-compliance-now-assist-sam.md @@ -52,15 +52,15 @@ When you run reconciliation with grouping, product summarization and recommended 6. You can perform the following actions on the generated summary. -
+
Action - + Description -
+
**Copy to clipboard icon** @@ -68,7 +68,7 @@ Description Copies the summary to a clipboard. -
+
**Refresh icon** @@ -76,7 +76,7 @@ Copies the summary to a clipboard. Regenerates the product summary and recommended actions. -
+
**Feedback** diff --git a/markdown/it-asset-management/now-assist-for-software-asset-management-sam/summarize-publisher-compliance-now-assist-sam.md b/markdown/it-asset-management/now-assist-for-software-asset-management-sam/summarize-publisher-compliance-now-assist-sam.md index 6a5e3745b31..f0aedb2d8b5 100644 --- a/markdown/it-asset-management/now-assist-for-software-asset-management-sam/summarize-publisher-compliance-now-assist-sam.md +++ b/markdown/it-asset-management/now-assist-for-software-asset-management-sam/summarize-publisher-compliance-now-assist-sam.md @@ -48,15 +48,15 @@ Now Assist for SAM generates the publisher summaries by using reconciliation res 5. You can perform the following actions on the generated summary. -
+
Action - + Description -
+
**Copy to clipboard icon** @@ -64,7 +64,7 @@ Description Copies the summary to a clipboard. -
+
**Refresh icon** @@ -72,7 +72,7 @@ Copies the summary to a clipboard. Regenerates the publisher summary. -
+
**Feedback** diff --git a/markdown/it-asset-management/now-assist-for-software-asset-management-sam/troubleshooting-saas-now-assist-sam.md b/markdown/it-asset-management/now-assist-for-software-asset-management-sam/troubleshooting-saas-now-assist-sam.md index 4c1867da52c..a917c87c82a 100644 --- a/markdown/it-asset-management/now-assist-for-software-asset-management-sam/troubleshooting-saas-now-assist-sam.md +++ b/markdown/it-asset-management/now-assist-for-software-asset-management-sam/troubleshooting-saas-now-assist-sam.md @@ -36,15 +36,15 @@ Now Assist for SAM generates the troubleshooting guidance for all SaaS and SSO i 3. Generate troubleshooting guidance. -
+
Integration - + Action -
+
**Existing** @@ -58,7 +58,7 @@ An error message is displayed on the Integration Profile form indicating that th The Now Assist for SAM application generates the troubleshooting details that contain the error summary and suggested resolutions. Each error that's listed in the Error Summary section has a corresponding troubleshooting guidance in the Suggested Resolutions section. -
+
**New** diff --git a/markdown/it-asset-management/procurement/t_CreatingTransferOrderFromReq.md b/markdown/it-asset-management/procurement/t_CreatingTransferOrderFromReq.md index 53f6232bc74..de7b948cd58 100644 --- a/markdown/it-asset-management/procurement/t_CreatingTransferOrderFromReq.md +++ b/markdown/it-asset-management/procurement/t_CreatingTransferOrderFromReq.md @@ -26,15 +26,15 @@ Role required: procurement\_admin or procurement\_user 1. View procurement requests. -
+
UI - + Action -
+
**Core UI** @@ -42,7 +42,7 @@ Action Navigate to **All** > **Procurement** > **Requests** > **Requests**. -
+
**Hardware Asset Workspace** diff --git a/markdown/it-asset-management/procurement/t_ReceiveAnAsset.md b/markdown/it-asset-management/procurement/t_ReceiveAnAsset.md index 4308e261e1a..095af80037b 100644 --- a/markdown/it-asset-management/procurement/t_ReceiveAnAsset.md +++ b/markdown/it-asset-management/procurement/t_ReceiveAnAsset.md @@ -32,15 +32,15 @@ When you receive assets: 1. View purchase orders. -
+
UI - + Action -
+
**Core UI** @@ -48,7 +48,7 @@ Action Navigate to **All** > **Procurement** > **Orders** > **Purchase Orders**. -
+
**Hardware Asset Workspace** @@ -58,7 +58,7 @@ Navigate to **All** > **Procurement** > **Orders** > **Purchase Orders* 2. Select the **Purchase orders** tab. -
+
**Enterprise Asset WorkWorkspace** @@ -68,7 +68,7 @@ Navigate to **All** > **Procurement** > **Orders** > **Purchase Orders* 2. Select the **Purchase orders** tab. -
+
**OT Asset Workspace** diff --git a/markdown/it-asset-management/product-catalog/migrate-product-catalog-item.md b/markdown/it-asset-management/product-catalog/migrate-product-catalog-item.md index 8553077736e..23301136f53 100644 --- a/markdown/it-asset-management/product-catalog/migrate-product-catalog-item.md +++ b/markdown/it-asset-management/product-catalog/migrate-product-catalog-item.md @@ -31,15 +31,15 @@ To import hardware or software product catalog items from one ServiceNow instanc 1. In the source ServiceNow instance, export the hardware or software product model record XML file. -
+
Option - + Description -
+
**To export hardware product model record XML file** @@ -51,7 +51,7 @@ Description 4. Save the exported hardware model XML file on your local system. -
+
**To export software product model record XML file** @@ -72,15 +72,15 @@ Description 4. Save the exported update set XML file on your local system. 3. In the target ServiceNow instance, import the hardware or software product model record XML file. -
+
Option - + Description -
+
**To import hardware model record XML file** @@ -93,7 +93,7 @@ Description 5. Select **Upload**. -
+
**To import software model record XML file** diff --git a/markdown/it-asset-management/product-catalog/t_ActivateAProductCatalogItem.md b/markdown/it-asset-management/product-catalog/t_ActivateAProductCatalogItem.md index 0ec6b55d270..dc3f2775f50 100644 --- a/markdown/it-asset-management/product-catalog/t_ActivateAProductCatalogItem.md +++ b/markdown/it-asset-management/product-catalog/t_ActivateAProductCatalogItem.md @@ -30,7 +30,7 @@ You can activate the item from either the list view or the record. 2. Complete one of the following actions. -
+
**Activate one or more items from the list view** @@ -38,7 +38,7 @@ You can activate the item from either the list view or the record. Select the check box next to one or more items in the record list and select **Activate** below the list. -
+
**Activate from the record** diff --git a/markdown/it-asset-management/product-catalog/t_DeactivateAProductCatalogItem.md b/markdown/it-asset-management/product-catalog/t_DeactivateAProductCatalogItem.md index be949dad707..1d8cde2ce46 100644 --- a/markdown/it-asset-management/product-catalog/t_DeactivateAProductCatalogItem.md +++ b/markdown/it-asset-management/product-catalog/t_DeactivateAProductCatalogItem.md @@ -30,7 +30,7 @@ You can deactivate the item from either the list view or the record. 2. Complete one of the following steps. -
+
**Deactivate from the list view** @@ -38,7 +38,7 @@ You can deactivate the item from either the list view or the record. Select the check box next to one or more items in the record list and click **Deactivate** below the list. -
+
**Deactivate from the record** diff --git a/markdown/it-asset-management/saas-license-management/create-integration-custom.md b/markdown/it-asset-management/saas-license-management/create-integration-custom.md index 6dfba278736..0f228ed8286 100644 --- a/markdown/it-asset-management/saas-license-management/create-integration-custom.md +++ b/markdown/it-asset-management/saas-license-management/create-integration-custom.md @@ -33,15 +33,15 @@ If you’re using Software Asset Workspace, the option to create the custom inte 1. Navigate to the custom integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -51,7 +51,7 @@ Action 2. Select **Custom Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-github-cloud.md b/markdown/it-asset-management/saas-license-management/integrate-github-cloud.md index 9f70adbe34f..654dc223cdf 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-github-cloud.md +++ b/markdown/it-asset-management/saas-license-management/integrate-github-cloud.md @@ -158,15 +158,15 @@ If you’re using Software Asset Workspace, the option to create the GitHub Clou 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -177,7 +177,7 @@ Action 3. Select **GitHub Cloud Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-okta.md b/markdown/it-asset-management/saas-license-management/integrate-okta.md index b4c64619472..648c8b2d394 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-okta.md +++ b/markdown/it-asset-management/saas-license-management/integrate-okta.md @@ -160,15 +160,15 @@ If you’re using Software Asset Workspace, the option to create the Okta integr 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -179,7 +179,7 @@ Action 3. Select **Okta Integration Profile**. -
+
**Software Asset Workspace** @@ -283,15 +283,15 @@ Option for creating a direct integration profile to view Okta subscriptions afte 5. Open the Create Connection and Credential dialog box. -
+
Interface - + Action -
+
**Core UI** @@ -299,7 +299,7 @@ Action Select the **Create New Connection & Credential** related link on the SSO integration profile form. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-sfmc-basicauth.md b/markdown/it-asset-management/saas-license-management/integrate-sfmc-basicauth.md index 2c2be6d9d07..206582cd148 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-sfmc-basicauth.md +++ b/markdown/it-asset-management/saas-license-management/integrate-sfmc-basicauth.md @@ -1063,15 +1063,15 @@ If you’re using Software Asset Workspace, the option to create the Salesforce 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -1082,7 +1082,7 @@ Action 3. Select **Salesforce Marketing Cloud Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-sfmc-oauth.md b/markdown/it-asset-management/saas-license-management/integrate-sfmc-oauth.md index 3b8ffb9d74a..7442b6dba90 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-sfmc-oauth.md +++ b/markdown/it-asset-management/saas-license-management/integrate-sfmc-oauth.md @@ -886,15 +886,15 @@ If you’re using Software Asset Workspace, the option to create the Salesforce 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -905,7 +905,7 @@ Action 3. Select **Salesforce Marketing Cloud Integration Profile**. -
+
**Software Asset Workspace** @@ -1075,15 +1075,15 @@ If you’re using Software Asset Workspace, the option to create the Salesforce 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -1094,7 +1094,7 @@ Action 3. Select **Salesforce Marketing Cloud Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-aha.md b/markdown/it-asset-management/saas-license-management/integrate-with-aha.md index ef212542620..f79c16be201 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-aha.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-aha.md @@ -75,15 +75,15 @@ If you’re using Software Asset Workspace, the option to create the Aha! integr 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -94,7 +94,7 @@ Action 3. Select **Aha Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-ariba.md b/markdown/it-asset-management/saas-license-management/integrate-with-ariba.md index bbb4f8ed460..2cdac2a697f 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-ariba.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-ariba.md @@ -202,15 +202,15 @@ If you’re using Software Asset Workspace, the option to create the SAP Ariba i 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -221,7 +221,7 @@ Action 3. Select **SAP Ariba Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-asana.md b/markdown/it-asset-management/saas-license-management/integrate-with-asana.md index 14f4c1ecf26..3bd4dfe516e 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-asana.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-asana.md @@ -79,15 +79,15 @@ Role required: sam\_integrator 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -98,7 +98,7 @@ Action 3. Select **Asana Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-azure-ad.md b/markdown/it-asset-management/saas-license-management/integrate-with-azure-ad.md index 5ad97d2c8df..e652f8ec630 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-azure-ad.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-azure-ad.md @@ -153,15 +153,15 @@ If you’re using Software Asset Workspace, the option to create the Microsoft E 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -172,7 +172,7 @@ Action 3. Select **Microsoft Entra ID Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-box.md b/markdown/it-asset-management/saas-license-management/integrate-with-box.md index 0107309c5f0..469b8b70b76 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-box.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-box.md @@ -134,15 +134,15 @@ If you’re using Software Asset Workspace, the option to create the Box integra 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -153,7 +153,7 @@ Action 3. Select **Box Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-calendly.md b/markdown/it-asset-management/saas-license-management/integrate-with-calendly.md index 7788e677395..436d570491e 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-calendly.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-calendly.md @@ -139,15 +139,15 @@ If you’re using Software Asset Workspace, the option to create the Calendly in 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -158,7 +158,7 @@ Action 3. Select **Calendly Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-confluence-cloud.md b/markdown/it-asset-management/saas-license-management/integrate-with-confluence-cloud.md index 8f86bd583bc..f37302c4a49 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-confluence-cloud.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-confluence-cloud.md @@ -187,15 +187,15 @@ If you’re using Software Asset Workspace, the option to create the Confluence 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -206,7 +206,7 @@ Action 3. Select **Confluence Cloud Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-crowdstrike.md b/markdown/it-asset-management/saas-license-management/integrate-with-crowdstrike.md index c4e20ab88d5..fd6d26efb8c 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-crowdstrike.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-crowdstrike.md @@ -91,15 +91,15 @@ If you are on any version for Yokohama below patch 1, refer [KB1801232](https:// 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -110,7 +110,7 @@ Action 3. Select **CrowdStrike Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-docusign-account.md b/markdown/it-asset-management/saas-license-management/integrate-with-docusign-account.md index 521b417abe0..85a69ec2fc5 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-docusign-account.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-docusign-account.md @@ -108,15 +108,15 @@ If you’re using Software Asset Workspace, the option to create the Docusign in 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -127,7 +127,7 @@ Action 3. Select **DocuSign Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-docusign-org.md b/markdown/it-asset-management/saas-license-management/integrate-with-docusign-org.md index 0cfdf0c1f81..19895acf052 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-docusign-org.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-docusign-org.md @@ -199,15 +199,15 @@ If you're using Software Asset Workspace, the option to create the Docusign inte 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -218,7 +218,7 @@ Action 3. Select **DocuSign Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-dropbox.md b/markdown/it-asset-management/saas-license-management/integrate-with-dropbox.md index 431f6b8f79b..5246f7a7d12 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-dropbox.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-dropbox.md @@ -138,15 +138,15 @@ If you’re using Software Asset Workspace, the option to create the Dropbox int 2. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -157,7 +157,7 @@ Action 3. Select **Dropbox Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-goto.md b/markdown/it-asset-management/saas-license-management/integrate-with-goto.md index ed7f96138b0..333324bbceb 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-goto.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-goto.md @@ -205,15 +205,15 @@ If you’re using Software Asset Workspace, the option to create the GoTo integr 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -224,7 +224,7 @@ Action 3. Select **GoTo Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-gsuite.md b/markdown/it-asset-management/saas-license-management/integrate-with-gsuite.md index 791feea4939..7d26070ffde 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-gsuite.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-gsuite.md @@ -206,15 +206,15 @@ If you’re using Software Asset Workspace, the option to create the Google Work 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -225,7 +225,7 @@ Action 3. Select **Google Workspace Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-hana.md b/markdown/it-asset-management/saas-license-management/integrate-with-hana.md index e77faecd1d0..8edf4fbf3f6 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-hana.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-hana.md @@ -143,15 +143,15 @@ If you’re using Software Asset Workspace, the option to create the SAP S/4HANA 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -162,7 +162,7 @@ Action 3. Select **SAP S4Hana Cloud Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-jira-basicauth.md b/markdown/it-asset-management/saas-license-management/integrate-with-jira-basicauth.md index ddd3c95e5ce..8e41f8e063e 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-jira-basicauth.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-jira-basicauth.md @@ -149,15 +149,15 @@ If you’re using Software Asset Workspace, the option to create the Jira integr 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -168,7 +168,7 @@ Action 3. Select **Jira Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-jira-oauth.md b/markdown/it-asset-management/saas-license-management/integrate-with-jira-oauth.md index a2d319ec15c..d43df6ca4c8 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-jira-oauth.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-jira-oauth.md @@ -202,15 +202,15 @@ If you’re using Software Asset Workspace, the option to create the Jira integr 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -221,7 +221,7 @@ Action 3. Select **Jira Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-looker.md b/markdown/it-asset-management/saas-license-management/integrate-with-looker.md index 0caa90137e2..dc538e44d9e 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-looker.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-looker.md @@ -67,15 +67,15 @@ If you’re using Software Asset Workspace, the option to create the Looker inte 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -86,7 +86,7 @@ Action 3. Select **Looker Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-miro-enterprise.md b/markdown/it-asset-management/saas-license-management/integrate-with-miro-enterprise.md index 6322c56191d..29b34caa63d 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-miro-enterprise.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-miro-enterprise.md @@ -112,15 +112,15 @@ If you’re using Software Asset Workspace, the option to create the Miro Enterp 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -131,7 +131,7 @@ Action 3. Select **Miro Enterprise Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-monday.md b/markdown/it-asset-management/saas-license-management/integrate-with-monday.md index 8486741c608..4afd344503e 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-monday.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-monday.md @@ -103,15 +103,15 @@ If you’re using Software Asset Workspace, the option to create the monday.com 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -122,7 +122,7 @@ Action 3. Select **monday.com Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-pagerduty.md b/markdown/it-asset-management/saas-license-management/integrate-with-pagerduty.md index 3fafa974499..d55917356ff 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-pagerduty.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-pagerduty.md @@ -162,15 +162,15 @@ If you’re using Software Asset Workspace, the option to create the PagerDuty i 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -181,7 +181,7 @@ Action 3. Select **PagerDuty Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-rally.md b/markdown/it-asset-management/saas-license-management/integrate-with-rally.md index b09bf618874..6344e111c30 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-rally.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-rally.md @@ -76,15 +76,15 @@ If you’re using Software Asset Workspace, the option to create the Rally integ 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -95,7 +95,7 @@ Action 3. Select **Rally Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-roadmunk.md b/markdown/it-asset-management/saas-license-management/integrate-with-roadmunk.md index 99747871334..efd8a96d945 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-roadmunk.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-roadmunk.md @@ -77,15 +77,15 @@ If you’re using Software Asset Workspace, the option to create the Roadmunk in 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -96,7 +96,7 @@ Action 3. Select **Roadmunk Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-salesforce-crm.md b/markdown/it-asset-management/saas-license-management/integrate-with-salesforce-crm.md index 37890ad333b..0af0244e462 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-salesforce-crm.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-salesforce-crm.md @@ -378,15 +378,15 @@ If you’re using Software Asset Workspace, use SaaS Playbook for integrating yo 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -397,7 +397,7 @@ Action 3. Select **Salesforce CRM Integration Profile**. -
+
**Software Asset Workspace** @@ -625,15 +625,15 @@ If you’re using Software Asset Workspace, the option to create the Salesforce 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -644,7 +644,7 @@ Action 3. Select **Salesforce CRM Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-slack.md b/markdown/it-asset-management/saas-license-management/integrate-with-slack.md index 0547f438474..79a784d1fb6 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-slack.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-slack.md @@ -177,15 +177,15 @@ If you’re using Software Asset Workspace, the option to create the Slack integ 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -196,7 +196,7 @@ Action 3. Select **Slack Enterprise Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-smartrecruiters.md b/markdown/it-asset-management/saas-license-management/integrate-with-smartrecruiters.md index 4bfe56b23ca..4db8aafb11d 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-smartrecruiters.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-smartrecruiters.md @@ -77,15 +77,15 @@ If you’re using Software Asset Workspace, the option to create the SmartRecrui 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -96,7 +96,7 @@ Action 3. Select **SmartRecruiters Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-smartsheet.md b/markdown/it-asset-management/saas-license-management/integrate-with-smartsheet.md index b215033b96e..02ab3cc5a62 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-smartsheet.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-smartsheet.md @@ -74,15 +74,15 @@ If you’re using Software Asset Workspace, the option to create the Smartsheet 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -93,7 +93,7 @@ Action 3. Select **Smartsheet Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-successfactors.md b/markdown/it-asset-management/saas-license-management/integrate-with-successfactors.md index 29038df766b..25530942f0a 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-successfactors.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-successfactors.md @@ -513,15 +513,15 @@ If you’re using Software Asset Workspace, the option to create the SuccessFact 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -532,7 +532,7 @@ Action 3. Select **SuccessFactors Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-surveymonkey.md b/markdown/it-asset-management/saas-license-management/integrate-with-surveymonkey.md index 27479215380..b40a6283438 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-surveymonkey.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-surveymonkey.md @@ -129,15 +129,15 @@ If you’re using Software Asset Workspace, the option to create the SurveyMonke 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -148,7 +148,7 @@ Action 3. Select **SurveyMonkey Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-tableau-cloud.md b/markdown/it-asset-management/saas-license-management/integrate-with-tableau-cloud.md index 2f010482f9b..d5b288e3f57 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-tableau-cloud.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-tableau-cloud.md @@ -104,15 +104,15 @@ If you’re using the Software Asset Workspace, the option to create the integra 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -123,7 +123,7 @@ Action 3. Select **Tableau Cloud**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-trello.md b/markdown/it-asset-management/saas-license-management/integrate-with-trello.md index c1f4abdae28..8da4d9841bb 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-trello.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-trello.md @@ -79,15 +79,15 @@ If you’re using Software Asset Workspace, the option to create the Trello inte 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -98,7 +98,7 @@ Action 3. Select **Trello Enterprise Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-webex-apps.md b/markdown/it-asset-management/saas-license-management/integrate-with-webex-apps.md index 64f60841bf9..7255039feea 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-webex-apps.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-webex-apps.md @@ -227,15 +227,15 @@ If you’re using Software Asset Workspace, the option to create the Webex integ 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -246,7 +246,7 @@ Action 3. Select **Webex Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-workday-basicauth.md b/markdown/it-asset-management/saas-license-management/integrate-with-workday-basicauth.md index 0f25a351dff..67bdbde4bfa 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-workday-basicauth.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-workday-basicauth.md @@ -67,15 +67,15 @@ If you’re using Software Asset Workspace, the option to create the Workday int 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -86,7 +86,7 @@ Action 3. Select **Workday Integration Profile**. -
+
**Software Asset Workspace** @@ -222,15 +222,15 @@ Password of the Integration system user created while [configuring permissions i **Note:** Only an admin role can create or update the SOAP user name and password. -
+
Interface - + Action -
+
**Core UI** @@ -241,7 +241,7 @@ Action 3. Select **WorkdayHR**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-workday-oauth.md b/markdown/it-asset-management/saas-license-management/integrate-with-workday-oauth.md index a0a0fcc7d36..39adc93623f 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-workday-oauth.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-workday-oauth.md @@ -103,15 +103,15 @@ If you’re using Software Asset Workspace, the option to create the Workday int 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -122,7 +122,7 @@ Action 3. Select **Workday Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-workfront.md b/markdown/it-asset-management/saas-license-management/integrate-with-workfront.md index e41d25ea1c0..feb63eba6fa 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-workfront.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-workfront.md @@ -79,15 +79,15 @@ If you’re using Software Asset Workspace, the option to create the Workfront i 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -98,7 +98,7 @@ Action 3. Select **Workfront Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-workplace.md b/markdown/it-asset-management/saas-license-management/integrate-with-workplace.md index ee131340589..d30685a02da 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-workplace.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-workplace.md @@ -92,15 +92,15 @@ If you’re using Software Asset Workspace, the option to create the Workplace f 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -111,7 +111,7 @@ Action 3. Select **Workplace from Facebook Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-zendesk.md b/markdown/it-asset-management/saas-license-management/integrate-with-zendesk.md index 6f32e577d13..e5d6284950f 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-zendesk.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-zendesk.md @@ -144,15 +144,15 @@ If you’re using Software Asset Workspace, the option to create the Zendesk int 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -163,7 +163,7 @@ Action 3. Select **Zendesk Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrate-with-zoom.md b/markdown/it-asset-management/saas-license-management/integrate-with-zoom.md index 1f7216a28a0..92d088853ac 100644 --- a/markdown/it-asset-management/saas-license-management/integrate-with-zoom.md +++ b/markdown/it-asset-management/saas-license-management/integrate-with-zoom.md @@ -134,15 +134,15 @@ If you’re using Software Asset Workspace, the option to create the Zoom integr 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -153,7 +153,7 @@ Action 3. Select **Zoom Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrating-with-github-server.md b/markdown/it-asset-management/saas-license-management/integrating-with-github-server.md index a3a60595626..1eca611efb9 100644 --- a/markdown/it-asset-management/saas-license-management/integrating-with-github-server.md +++ b/markdown/it-asset-management/saas-license-management/integrating-with-github-server.md @@ -88,15 +88,15 @@ If you’re using Software Asset Workspace, the option to create the GitHub Serv 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -107,7 +107,7 @@ Action 3. Select **GitHub Server Subscription Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/integrating-with-microsoft365.md b/markdown/it-asset-management/saas-license-management/integrating-with-microsoft365.md index e85564b2624..06a991fd986 100644 --- a/markdown/it-asset-management/saas-license-management/integrating-with-microsoft365.md +++ b/markdown/it-asset-management/saas-license-management/integrating-with-microsoft365.md @@ -206,15 +206,15 @@ If you’re using Software Asset Workspace, the option to create the Microsoft D 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -225,7 +225,7 @@ Action 3. Select **Microsoft Dynamics 365 and Power Apps Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/saas-license-management/map-user-data.md b/markdown/it-asset-management/saas-license-management/map-user-data.md index 36b54be5b52..0771b5d4f2a 100644 --- a/markdown/it-asset-management/saas-license-management/map-user-data.md +++ b/markdown/it-asset-management/saas-license-management/map-user-data.md @@ -7,7 +7,7 @@ release: australia product: SaaS License Management classification: saas-license-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 keywords: [user resolution, map user data, user field empty, unresolved subscriptions] breadcrumb: [SaaS License Management, Software Asset Management, IT Asset Management, Asset Management] diff --git a/markdown/it-asset-management/software-asset-management/add-custom-license-metric.md b/markdown/it-asset-management/software-asset-management/add-custom-license-metric.md index 768c0a926d7..211a222e764 100644 --- a/markdown/it-asset-management/software-asset-management/add-custom-license-metric.md +++ b/markdown/it-asset-management/software-asset-management/add-custom-license-metric.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management classification: software-asset-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [SAM Administration, Software Asset Management, IT Asset Management, Asset Management] --- diff --git a/markdown/it-asset-management/software-asset-management/allocation-management-sam.md b/markdown/it-asset-management/software-asset-management/allocation-management-sam.md index 4d3131fd336..218535c2bbc 100644 --- a/markdown/it-asset-management/software-asset-management/allocation-management-sam.md +++ b/markdown/it-asset-management/software-asset-management/allocation-management-sam.md @@ -113,8 +113,3 @@ When allocating software licenses, follow the licensing rules supported by the p **Parent Topic:**[Exploring Software Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/explore-sam-workspace.md) -**Related topics** - - -[Publisher details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-workspace-publisher-details.md) - diff --git a/markdown/it-asset-management/software-asset-management/c_SAMLicenseMetrics.md b/markdown/it-asset-management/software-asset-management/c_SAMLicenseMetrics.md index a65a358a469..34aab42e611 100644 --- a/markdown/it-asset-management/software-asset-management/c_SAMLicenseMetrics.md +++ b/markdown/it-asset-management/software-asset-management/c_SAMLicenseMetrics.md @@ -272,8 +272,3 @@ Unlimited software licenses help you to create entitlements with unlimited alloc **Parent Topic:**[Exploring Software Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/explore-sam-workspace.md) -**Related topics** - - -[Publisher details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-workspace-publisher-details.md) - diff --git a/markdown/it-asset-management/software-asset-management/c_SAMMigration.md b/markdown/it-asset-management/software-asset-management/c_SAMMigration.md index 5653868a900..13075ff9bb5 100644 --- a/markdown/it-asset-management/software-asset-management/c_SAMMigration.md +++ b/markdown/it-asset-management/software-asset-management/c_SAMMigration.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management classification: software-asset-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Explore, Software Asset Management, IT Asset Management, Asset Management] --- diff --git a/markdown/it-asset-management/software-asset-management/c_SAMOptimization.md b/markdown/it-asset-management/software-asset-management/c_SAMOptimization.md index 664d871c70b..83f56073ed2 100644 --- a/markdown/it-asset-management/software-asset-management/c_SAMOptimization.md +++ b/markdown/it-asset-management/software-asset-management/c_SAMOptimization.md @@ -193,7 +193,3 @@ When the state changes to Awaiting User, a notification is sent to the user. [Reclaim software](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/reclaiming-software-sam.md) -[License usage view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-workspace-workbench.md) - -[Publisher details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-workspace-publisher-details.md) - diff --git a/markdown/it-asset-management/software-asset-management/c_SAMReconciliation.md b/markdown/it-asset-management/software-asset-management/c_SAMReconciliation.md index 3c049c948d9..e5bf2e7b54a 100644 --- a/markdown/it-asset-management/software-asset-management/c_SAMReconciliation.md +++ b/markdown/it-asset-management/software-asset-management/c_SAMReconciliation.md @@ -51,8 +51,3 @@ Get visibility into how your rights are calculated and consumed post the reconci **Parent Topic:**[Exploring Software Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/explore-sam-workspace.md) -**Related topics** - - -[License usage view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-workspace-workbench.md) - diff --git a/markdown/it-asset-management/software-asset-management/create-adhoc-obligation-task-sam.md b/markdown/it-asset-management/software-asset-management/create-adhoc-obligation-task-sam.md index b2d5e3ef52b..a214ba2daa2 100644 --- a/markdown/it-asset-management/software-asset-management/create-adhoc-obligation-task-sam.md +++ b/markdown/it-asset-management/software-asset-management/create-adhoc-obligation-task-sam.md @@ -27,15 +27,15 @@ Role required: sn\_cm\_obligation.obligation\_fulfiller 2. Open an active obligation record either from the **Obligations** tab within the contract record or from the **Obligations** view. -
+
Method - + Steps -
+
**From the contract record** @@ -47,7 +47,7 @@ Steps 4. Select an active obligation record. -
+
**From the Obligations view** diff --git a/markdown/it-asset-management/software-asset-management/create-adobe-cloud-integration-oauth.md b/markdown/it-asset-management/software-asset-management/create-adobe-cloud-integration-oauth.md index eed7106e948..973a61c41ba 100644 --- a/markdown/it-asset-management/software-asset-management/create-adobe-cloud-integration-oauth.md +++ b/markdown/it-asset-management/software-asset-management/create-adobe-cloud-integration-oauth.md @@ -33,15 +33,15 @@ If you’re using Software Asset Workspace, the option to create the Adobe Cloud 1. Navigate to the integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -52,7 +52,7 @@ Action 3. Select **Adobe Cloud Integration Profile**. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/software-asset-management/operations-workspace.md b/markdown/it-asset-management/software-asset-management/operations-workspace.md index 25e549b44af..f41333ae43d 100644 --- a/markdown/it-asset-management/software-asset-management/operations-workspace.md +++ b/markdown/it-asset-management/software-asset-management/operations-workspace.md @@ -257,10 +257,3 @@ The License operations view includes the following categories: View the list of software products published in a phase-wise implementation of Software Asset Management. For more information, see [Manage phase-wise Software Asset Management implementation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/manage-phasewise-imp-of-sam.md). -**Related topics** - - -[License usage view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-workspace-workbench.md) - -[Publisher details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-workspace-publisher-details.md) - diff --git a/markdown/it-asset-management/software-asset-management/reclaiming-software-sam.md b/markdown/it-asset-management/software-asset-management/reclaiming-software-sam.md index 9eb7bd61af2..ea6dd4249c7 100644 --- a/markdown/it-asset-management/software-asset-management/reclaiming-software-sam.md +++ b/markdown/it-asset-management/software-asset-management/reclaiming-software-sam.md @@ -81,8 +81,3 @@ Starting from the Australia release, the reclamation workflow can also be comple **Parent Topic:**[Using Software Asset Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/using-sam-workspace.md) -**Related topics** - - -[Publisher details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-workspace-publisher-details.md) - diff --git a/markdown/it-asset-management/software-asset-management/run-recon-workspace.md b/markdown/it-asset-management/software-asset-management/run-recon-workspace.md index 49ede0796ff..7877aca462f 100644 --- a/markdown/it-asset-management/software-asset-management/run-recon-workspace.md +++ b/markdown/it-asset-management/software-asset-management/run-recon-workspace.md @@ -8,7 +8,7 @@ product: Software Asset Management classification: software-asset-management topic_type: task last_updated: "2026-03-12" -reading_time_minutes: 2 +reading_time_minutes: 1 breadcrumb: [Use SAM Workspace, Software Asset Management, IT Asset Management, Asset Management] --- @@ -141,8 +141,3 @@ The date and time when the particular reconciliation process was completed.
**Parent Topic:**[Using Software Asset Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/using-sam-workspace.md) -**Related topics** - - -[License usage view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-workspace-workbench.md) - diff --git a/markdown/it-asset-management/software-asset-management/sam-workspace-publisher-details.md b/markdown/it-asset-management/software-asset-management/sam-workspace-publisher-details.md deleted file mode 100644 index 5dc8b236473..00000000000 --- a/markdown/it-asset-management/software-asset-management/sam-workspace-publisher-details.md +++ /dev/null @@ -1,207 +0,0 @@ ---- -title: Publisher details -description: Monitor publisher license compliance, review true-up costs and potential savings, and identify software installations that requires remediation. -locale: en-US -canonical_url: https://www.servicenow.com/docs/r/it-asset-management/software-asset-management/sam-workspace-publisher-details.html -release: australia -product: Software Asset Management -classification: software-asset-management -topic_type: concept -last_updated: "2026-03-12" -reading_time_minutes: 7 -breadcrumb: [License usage view, Software Asset Workspace, Explore, Software Asset Management, IT Asset Management, Asset Management] ---- - -# Publisher details - -Monitor publisher license compliance, review true-up costs and potential savings, and identify software installations that requires remediation. - -## Overview of the Publisher details - -Select a publisher card from the Publishers tab to open the Publisher details page. The Publisher details page provides a detailed view of the publisher's compliance status, license metrics, product results, software model results, and related software installations. - -Use the Publisher details page to analyze the implementation path: navigate from the publisher to products, check software installations requiring action, review remediation options, examine license metric results, and determine license requirements needed to achieve compliance. - -\[Omitted image "publisherdetails-updated.png"\] Alt text: Publisher details page showing product navigation, license metrics, and compliance-related information. - -## Navigation tree - -The navigation tree for the publisher appears on the Publisher details page with one of the following compliant statuses: - -- Compliant: All products and installations under this publisher are fully compliant with license entitlements. -- Not compliant: One or more products or installations under this publisher are not compliant with license entitlements. -- Failed: Reconciliation failed for this publisher or one of its products. Review reconciliation logs to identify and resolve the failure. - -Use the navigation tree to drill down through the publisher hierarchy and identify which products and installations require remediation actions to achieve compliance. - -## Publisher metrics - -The table explains the report, the source, and the description of each publisher metric. - - -
- -Report - - - -Source - - - -Description - -
- -True-up cost - - - -Product Result \[samp\_product\_result\] - - - -Estimated cost of remediating unlicensed installations based on the lowest number of rights needed \(rights needed multiplied by average price per right from entitlements\).The lowest cost from Purchase Rights remediation options. - -
- -Potential savings - - - -Removal Candidate\[samp\_sw\_reclamation\_candidate\] - - - -Estimated cost of savings if software installations are reclaimed. The sum of all potential savings from all removal candidates.Select the report to see the list of removal candidates. - -
- -Actual savings - - - -Removal Candidate\[samp\_sw\_reclamation\_candidate\] - - - -The total savings achieved if removal candidates are reclaimed.Select the report to see the list of removal candidates. - -
- -Unlicensed entities - - - -Software Installation \[cmdb\_sam\_sw\_install\] - - Software Subscription \[samp\_sw\_subscription\] - - Oracle Options \[samp\_oracle\_options\]. - - SAP Users \[samp\_sap\_system\_user\] - - SAP Engine Usage \[samp\_sap\_sw\_client\_access\] - - Entity unlicensed reason \[samp\_entity\_unlicensed\_reason\] - - Unlicensed reason \[samp\_install\_unlicensed\_reason\] - - - -Indicates the unlicensed entities for this publisher, product, and software model. The following are some of the indicators:- Unlicensed installs: refers to installations for which you have purchased some entitlements, but the rights owned are not sufficient to cover all the entities that require rights. You can perform remediation actions such as removing unlicensed installations or you can purchase more rights. -- Non-entitled product installs: indicates products with installations at ServiceNow that currently have no associated entitlements. You need to create entitlements for these products. -- Installs requiring action: indicates an action that you need to perform to fix an issue for an installation, such as problems with CIs, entitlement, or software model setup. - -After you select Installs requiring action, a list appears showing installs that need action, organized by reason categorizes. Select **Show all** to expand and view the specific list of installs. You can further select a value in the Reason column for a more detailed explanation of the reason. For details on reconciliation results such as product results and software model results, see [Software reconciliation results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/software-reconciliation-results.md). - -**Note:** An installation may have more than one issue. It is necessary to address each issue to fully resolve problems with an installation. Therefore, the number shown on the progress indicator and the details when you drill down may not align. Please ensure all issues are fixed for the installation. - -- Unlicensed subscriptions: indicates that there are insufficient entitlements to cover the purchased subscriptions on SaaS. Therefore, you need to create the necessary entitlements​ -- Non-entitled product subscriptions: indicates subscriptions at ServiceNow that currently have no associated entitlements. You need to create entitlements for these subscriptions. -- Subscriptions requiring action: Analyze subscription-related issues and perform necessary corrective measures. -- Unlicensed client access: refers to unlicensed CAL records on account of not having enough rights on entitlements to cover the CAL records. You need to purchase more CAL licenses for the products. -- Unlicensed options: refers to unlicensed Oracle Database options and management packs. - -Select the number adjacent to each category for a more detailed explanation of each installation, including the reason and causes of their unlicensed status. - -
- -Progress indicators - - - -Software Installation \[cmdb\_sam\_sw\_install\] - - Requested Item \[sc\_req\_item\] - - Removal Candidate \[samp\_sw\_reclamation\_candidate\] - - - -Indicates the compliance progress already made for this publisher, product, and software model. The progress indicators differ for each publisher. The following are some of the indicators: - -- Ignored installs: installations ignored from the reconciliation process. -- Inactive installs: Indicates software installs that are marked as inactive by Software Asset Management Professional. These installs aren’t included in license calculation and don’t require any action. -- Ignored subscriptions: Indicates subscriptions that are marked as inactive by Software Asset Management Professional. These subscriptions aren’t included in license calculations and do not require any action. -- Removal candidates: Details of all removal candidates created for reasons such as low usage and unlicensed install removal. -- Health issues: Displays all health check issues for your Software Asset Management configurations. Select a health check issue to address and fix the error. If there are no health issues, the Health issue indicator isn't shown. - - Select the number adjacent to each category for a more detailed explanation of each installation. - -
## Related lists - -The Publisher details page includes the following related lists to support detailed analysis and remediation: - -|Related list|Purpose| -|------------|-------| -|Product Results|Displays reconciliation results for each product under the publisher, including compliance status, license metrics, and unlicensed installations requiring action.| -|Software Model Results|Shows reconciliation results at the software model level, including compliance status, entitlement details, and license calculations for each model. A software model result is not generated for products without software models or entitlements unless the **com.snc.samp.unlicensed\_smr\_creation** property is enabled.| -|License Metric Results|Provides detailed license metric calculations, including licensed count, unlicensed count, true-up requirements, and potential savings for each license metric.| -|Entitlements|Lists all entitlements \(licenses\) defined for the publisher's products, including license counts, license models, and compliance status.| -|Product Install Analysis|Provides a comprehensive analysis of software installations across the publisher's products, including installation counts by status, compliance alignment, and remediation recommendations. For more details, see [View license usage for your installations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/view-install-usage.md).| -|Removal candidates|Lists software installations identified for removal or reclamation. Displays removal candidate details including number, name, publisher, product, potential savings, and current state for managing unused software.| -|Remediation options|Displays available remediation actions to address non-compliance for each product or installation, including purchasing licenses, removing installations, updating license allocations, or modifying software models and entitlements.| - -For more details on the related lists, refer to [License usage publisher fields in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/workbench-publisherfields-workspace.md). - -## Remediation workflow and options - -The Publisher details page supports a systematic workflow for achieving compliance through the following remediation options and actions: - -- **Review installation details** - - Examine individual software installations linked to the publisher. Identify installations requiring action, including unlicensed, over-licensed, or conflicting installations. - -- **Assess remediation options** - - For each non-compliant product or installation, review available remediation options: purchase additional licenses, remove unused installations, update license allocations, or modify software models and entitlements. - -- **Apply license metric results** - - Use license metric calculation results to determine the most cost-effective remediation path. Compare true-up cost versus potential savings to prioritize actions that deliver maximum compliance and cost benefit. - -- **Execute remediation actions** - - Process removal candidates to reclaim unused licenses, allocate additional licenses to compliant installations, or update entitlements to match discovered software usage. - -- **Verify license requirements** - - Confirm that remediation actions have resolved non-compliance and that total licenses required now aligns with or is less than licenses purchased. Run a new reconciliation to validate the updated compliance status. - - -**Related topics** - - -[License usage view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-workspace-workbench.md) - -[License operations view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/operations-workspace.md) - -[Software license metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/c_SAMLicenseMetrics.md) - -[Software installation optimization and removal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/c_SAMOptimization.md) - -[Allocation management on Software Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/allocation-management-sam.md) - -[Reclaim software](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/reclaiming-software-sam.md) - diff --git a/markdown/it-asset-management/software-asset-management/sam-workspace-workbench.md b/markdown/it-asset-management/software-asset-management/sam-workspace-workbench.md index aebb859361f..1bc15fdbf41 100644 --- a/markdown/it-asset-management/software-asset-management/sam-workspace-workbench.md +++ b/markdown/it-asset-management/software-asset-management/sam-workspace-workbench.md @@ -8,7 +8,7 @@ product: Software Asset Management classification: software-asset-management topic_type: concept last_updated: "2026-03-12" -reading_time_minutes: 7 +reading_time_minutes: 12 breadcrumb: [Software Asset Workspace, Explore, Software Asset Management, IT Asset Management, Asset Management] --- @@ -20,114 +20,235 @@ Use the license usage view as a single plane to understand the license position The License usage view enables you to view the license usage trends for your organization and helps forecast the needs of your organization by trending the number of licenses required against the number of licenses purchased. Manage your license positions by purchasing additional rights before software consumption surpasses the number of rights owned. -Access the License usage view by navigating to **Software Asset Workspace** > **License usage**. This view provides a unified dashboard to: +Access the License usage view by navigating to **Software Asset Workspace** > **License usage**. -- View license compliance status and trends across all software publishers. -- Monitor key metrics such as over-licensed amount, true-up cost, and potential savings. -- Filter and sort publishers by compliance status, domain, and published status. -- Pin publishers for quick access and organize by preferred view \(card or list\). -- Check the last reconciliation run date and review all historical reconciliation results. -- Run new reconciliations and review detailed product and software model results. -- View and create software removal candidates to reclaim unused licenses. -- Generate and export reports on license position, compliance, and asset lifecycle. -- Create effective license position \(ELP\) reports grouped by your specified criteria. -- View publisher cards specific to the software products that you published as part of the phase-wise implementation of Software Asset Management. For more information, see [Publish a specific set of your software products](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/add-published-products.md). +\[Omitted image "license-usage-publishers-tab.png"\] Alt text: License usage view + +Use the License usage view to: + +- pin publishers \(user specific, saved\). +- view key metrics for the publishers, such as over-licensed amount and true-up cost. +- filter by domain and compliance status. +- sort by true-up cost, over-licensed amount, and potential savings. +- run a reconciliation and view its results. +- be informed about the last reconciliation run. +- view and add new removal candidates. +- view and export reports. +- generate a report on your ELP data. +- view publisher cards specific to the software products that you published as part of the phase-wise implementation of Software Asset Management. For more information, see [Publish a specific set of your software products](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/add-published-products.md). + + **Note:** The filter for published status is automatically applied. -\[Omitted image "license-usage-publishers-tab.png"\] Alt text: License usage view showing Publishers tab ## Publishers tab View the compliance status of all your publishers. Each publisher card displays its color-coded compliance status along with the percentage of compliance. As the products get compliant, the color changes to green. -- **Compliance status and indicators** +- compliant: Indicated by the color green. All products under the publisher are compliant. +- non-compliant: Indicated by the color red. All products under the publisher aren’t compliant. - Each publisher card displays color-coded compliance indicators: +A red icon \[Omitted image "recon-info-icon.png"\] on a publisher card indicates that reconciliation failed for that publisher. Open the card to read the details. For details on which specific products failed, refer to the navigation tree on the Publisher details page. - - Compliant: Indicated by the color green. All products under the publisher are compliant. - - Non-compliant: Indicated by the color red. All products under the publisher are not compliant. - A red icon on a publisher card indicates that reconciliation failed for that publisher. Open the card to read the details. For details on which specific products failed, refer to the navigation tree on the Publisher details page. +**Note:** Even though a publisher card may display a red icon, you may not notice any failed products on the navigation tree because the failure may have occurred before the product results were generated. - **Note:** Even though a publisher card may display a red icon, you may not notice any failed products on the navigation tree because the failure may have occurred before the product results were generated. +You can view publishers by toggling between a card view and a list view. The list view lets you further analyze publisher compliance details such as the publisher with highest true up or the highest potential savings or filter on publishers. By default, the card view appears. If the **com.snc.samp.manage.published.products** property is enabled on your instance, the list view displays published publishers along with the Status column. If domain separation is supported on your instance, the list view displays the Domain column too. -- **Key metrics display** +The pinned publishers are displayed followed by unpinned publishers. To view the compliance of selected publishers, you can pin publishers for easy access. Select the bookmark icon on a card to pin it. As soon as you pin a publisher card, it moves from the Unpinned publishers section to the Pinned publishers section. - View key metrics for publishers directly on the publisher cards, such as over-licensed amount and true-up cost. These metrics enable you to quickly identify publishers that require attention for compliance remediation and cost optimization. +**Note:** The list of pinned publishers is saved on a per-user basis. The pinned publishers are stored in the Pinned User Publisher \[samp\_pinned\_user\_publisher\] table. -- **Pin publishers** +View publisher cards related to the software products that you manage in a phase-wise implementation of Software Asset Management using the Published status filter. Filtering by Published status enables you to reduce clutter on the License usage view. - Pin publishers to your view for quick access. Pinned publishers are user-specific and saved for your future sessions, allowing you to focus on your most-managed software assets. Pinned publishers appear at the top of your Publishers list for easy reference. Select the bookmark icon on a card to pin it. The pinned publishers are stored in the Pinned User Publisher \[samp\_pinned\_user\_publisher\] table. +**Note:** The Published status filter is shown when the system property **com.snc.samp.manage.published.products** is enabled on your ServiceNow instance. By default, this filter is set to **Published** and all the publisher cards show details of published products. However, you can also view license compliance reports related to the products that aren't published by setting this filter to **Unpublished**. To view reports related to all the products, clear the Published status filter. -- **Filter and sort publishers** +## Publisher details - Use filtering and sorting options to analyze publisher compliance details. +To view compliance details about a publisher, select a publisher card. A summary of that publisher's compliance appears in the Publisher details page. - - Filter by domain and compliance status to isolate publishers by organizational structure or compliance state. - - Sort by true-up cost, over-licensed amount, and potential savings to prioritize remediation efforts and identify cost-saving opportunities. - If the `com.snc.samp.manage.published.products` property is enabled on your instance, the list view displays published publishers along with the Status column, helps you to focus on software products relevant to your current implementation phase. +\[Omitted image "publisherdetails-updated.png"\] Alt text: Publisher details page - If domain separation is enabled, filtering and sorting options reflect your domain-specific publisher data. +View the following related lists for a publisher and its products. -- **Switch between card and list views** +- Product Results: A product result record for a licensable product is generated after reconciliation even if there are no software models defined for the product. +- Software Model Results: A software model result record is generated for each individual software model related to a product and is only created when a software model or entitlement exists for the product. - Toggle between card view and list view to analyze publisher compliance data in your preferred format. + **Note:** To generate software models results for all software models, with or without entitlements, you can set the property **com.snc.samp.unlicensed\_smr\_creation** to true. By default this property is set to false. - - Card view \(default\): Provides a visual representation of compliance status with color-coded indicators and key metrics at a glance. - - List view: Offers detailed columns for deeper analysis of publisher compliance details, including publishers with the highest true-up cost, highest potential savings, or specific compliance status. The list view further supports filtering and sorting for enhanced data exploration. - If the `com.snc.samp.manage.published.products` property is enabled, the list view displays a Status column indicating the publication status of each publisher for phase-wise implementation tracking. +- License Metric Results: A license metric result record is generated for each license metric associated with a software model. +- Removal candidates: list of removal candidates. +- Entitlements: entitlements associated to the publisher. +- Product install analysis: the license consumption analysis for products of a publisher. Open a record to view a hierarchical node map that illustrates how the installations of a specific product are being licensed. Product install analysis is available at the publisher level and not at the individual product level. For more details, see [View license usage for your installations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/view-install-usage.md). -- **View publisher details** +To prevent clutter in the Publisher details page, software models results are shown only for software models that have entitlements. Software models without any entitlements are shown at the product level in the product results. To view software model results for all software models with or without entitlements, you can set the property, **com.snc.samp.unlicensed\_smr\_creation**, to true. By default, this property is set to false. - Select a publisher card to open the Publisher details page and view comprehensive information about that publisher. The Publisher details page includes product results, software model results, license metric results, related lists, compliance indicators, and available remediation options. For more details, see [Publisher details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-workspace-publisher-details.md). +The navigation tree for the publisher appears on the Publisher details page with one of the following compliant statuses: -- **Phase-wise implementation filtering** +- Compliant: Reconciliation completed successfully and it was determined that installations and subscriptions are in compliance. +- Not compliant: Reconciliation completed successfully and it was determined that the installations and subscriptions aren’t in compliance with purchased licenses. +- Failed: Reconciliation failure occurred and so can't correctly determine compliance. If a product fails, then everything underneath that product, such as software model results, also fails. - For organizations implementing Software Asset Management in phases, the Published status filter automatically applies to show only relevant software products. View publisher cards specific to the software products that you published as part of the phase-wise implementation of Software Asset Management. The system property `com.snc.samp.manage.published.products` controls visibility of published products. +The navigation view shows license compliance details of products that were published. Scroll down to the reports mentioned in the Publisher metrics table to view details of published products. If you want to view details and compliance results of other unpublished products, you must set the Published status filter to **Unpublished**. +In the navigation view, a non-consumption icon is displayed next to a software model that has not utilized any licenses. Such software models are always positioned at the bottom of the tree and no software model results are shown for that software model. -## Reconciliation tab +A brief summary of metrics appears along with related lists pertaining to that publisher. For details on the metrics, refer to the Publisher metrics table. For details on the related lists, refer to [License usage publisher fields in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/workbench-publisherfields-workspace.md). -The Reconciliation tab shows all historical reconciliation runs and their completion status: +The navigation tree enables you to perform the following actions: -- **Completed**: All products and publishers completed reconciliation successfully. -- **Failed**: All products and publishers failed reconciliation. -- **Partially Completed**: Some products or publishers completed successfully. +- drill down to a product, software model, or license metric to view the calculation and compliance information from the latest reconciliation results. +- filter products \(active filtering, including collapsed items\). +- expand and collapse tree links. -The most recent results appear in the Publishers tab. To run a new reconciliation or review detailed results, see [Software reconciliation for compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/c_SAMReconciliation.md). +By default, the navigation tree is collapsed. -## Removal candidates tab +## Publisher metrics -View and manage software installations marked for removal. Removal candidates help you reclaim licenses for software no longer in use. +The table explains the report, the source, and the description of each publisher metric. -For information on creating and managing removal candidates, see [Create a software removal candidate in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/add-sw-removal-workspace.md). + +
-## Reports tab +Report -Create, view, and run predefined reports on software licensing, compliance, and asset data. Available reports include: + -- [Software product lifecycle report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/software-models-and-entitlements.md) -- [Software license compliance position report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-license-position-report.md) -- [Azure BYOL realized savings report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/azure-byol-realized-savings-report.md) -- [Software models with deactivated discovery maps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-content-updates.md) -- [Oracle Server Agreement report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/oracle-server-agreement.md) -- [Oracle infrastructure report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/oracle-infrastructure-report.md) -- [Device license consumption report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/device-license-consumption-report.md) +Source -To create and manage reports, see [Create and manage reports in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/create-new-report-workspace.md). + -## ELP Grouping tab +Description + +
+ +True-up cost + + + +Product Result \[samp\_product\_result\] + + + +Estimated cost of remediating unlicensed installations based on the lowest number of rights needed \(rights needed multiplied by average price per right from entitlements\).The lowest cost from Purchase Rights remediation options. + +
+ +Potential savings + + + +Removal Candidate\[samp\_sw\_reclamation\_candidate\] + + + +Estimated cost of savings if software installations are reclaimed. The sum of all potential savings from all removal candidates.Select the report to see the list of removal candidates. + +
+ +Actual savings + + + +Removal Candidate\[samp\_sw\_reclamation\_candidate\] + + + +The total savings achieved if removal candidates are reclaimed.Select the report to see the list of removal candidates. + +
+ +Unlicensed entities + + + +Software Installation \[cmdb\_sam\_sw\_install\] + + Software Subscription \[samp\_sw\_subscription\] -Generate an Effective License Position \(ELP\) report that groups reconciliation data by your specified criteria without re-running reconciliation. + Oracle Options \[samp\_oracle\_options\]. -For details on generating a ELP report, see [Generate an Effective License Position \(ELP\) report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/generate-elp-report-sam.md). + SAP Users \[samp\_sap\_system\_user\] -**Related topics** + SAP Engine Usage \[samp\_sap\_sw\_client\_access\] + Entity unlicensed reason \[samp\_entity\_unlicensed\_reason\] -[License operations view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/operations-workspace.md) + Unlicensed reason \[samp\_install\_unlicensed\_reason\] -[Software reconciliation for compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/c_SAMReconciliation.md) + -[Software installation optimization and removal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/c_SAMOptimization.md) +Indicates the unlicensed entities for this publisher, product, and software model. The following are some of the indicators:- Unlicensed installs: refers to installations for which you have purchased some entitlements, but the rights owned are not sufficient to cover all the entities that require rights. You can perform remediation actions such as removing unlicensed installations or you can purchase more rights. +- Non-entitled product installs: indicates products with installations at ServiceNow that currently have no associated entitlements. You need to create entitlements for these products. +- Installs requiring action: indicates an action that you need to perform to fix an issue for an installation, such as problems with CIs, entitlement, or software model setup. + +After you select Installs requiring action, a list appears showing installs that need action, organized by reason categorizes. Select **Show all** to expand and view the specific list of installs. You can further select a value in the Reason column for a more detailed explanation of the reason. For details on reconciliation results such as product results and software model results, see [Software reconciliation results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/software-reconciliation-results.md). + +**Note:** An installation may have more than one issue. It is necessary to address each issue to fully resolve problems with an installation. Therefore, the number shown on the progress indicator and the details when you drill down may not align. Please ensure all issues are fixed for the installation. + +- Unlicensed subscriptions: indicates that there are insufficient entitlements to cover the purchased subscriptions on SaaS. Therefore, you need to create the necessary entitlements​ +- Non-entitled product subscriptions: indicates subscriptions at ServiceNow that currently have no associated entitlements. You need to create entitlements for these subscriptions. +- Subscriptions requiring action: Analyze subscription-related issues and perform necessary corrective measures. +- Unlicensed client access: refers to unlicensed CAL records on account of not having enough rights on entitlements to cover the CAL records. You need to purchase more CAL licenses for the products. +- Unlicensed options: refers to unlicensed Oracle Database options and management packs. + +Select the number adjacent to each category for a more detailed explanation of each installation, including the reason and causes of their unlicensed status. + +
+ +Progress indicators + + + +Software Installation \[cmdb\_sam\_sw\_install\] + + Requested Item \[sc\_req\_item\] + + Removal Candidate \[samp\_sw\_reclamation\_candidate\] + + + +Indicates the compliance progress already made for this publisher, product, and software model. The progress indicators differ for each publisher. The following are some of the indicators: + +- Ignored installs: installations ignored from the reconciliation process. +- Inactive installs: Indicates software installs that are marked as inactive by Software Asset Management Professional. These installs aren’t included in license calculation and don’t require any action. +- Ignored subscriptions: Indicates subscriptions that are marked as inactive by Software Asset Management Professional. These subscriptions aren’t included in license calculations and do not require any action. +- Removal candidates: Details of all removal candidates created for reasons such as low usage and unlicensed install removal. +- Health issues: Displays all health check issues for your Software Asset Management configurations. Select a health check issue to address and fix the error. If there are no health issues, the Health issue indicator isn't shown. + + Select the number adjacent to each category for a more detailed explanation of each installation. + +
## Reconciliation tab + +You can view all the historical reconciliation results in this tab along with the following status: + +- **Completed**: If all the products and publishers completed reconciliation successfully. +- **Failed**: If all the products and publishers failed reconciliation. +- **Partially Completed**: If only some products or publishers completed reconciliation successfully. + +Results of the latest reconciliation run are shown in the License usage view. For more details, see [Software reconciliation for compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/c_SAMReconciliation.md). + +## Removal candidates tab + +View a list of all removal candidates in this tab. Removal candidates are used to reclaim software installations that aren’t being used. + +You can also create removal candidates. For more details, see [Create a software removal candidate in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/add-sw-removal-workspace.md). + +## Reports tab + +You can create, view, and run reports from this tab. All the following base system reports are available in this tab: + +- [Software product lifecycle report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/software-models-and-entitlements.md) +- [Software license compliance position](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-license-position-report.md) +- [Azure BYOL realized savings report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/azure-byol-realized-savings-report.md) +- [Software models with deactivated discovery maps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/sam-content-updates.md) +- [Oracle DB Server Deployments per Agreement report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/oracle-server-agreement.md) +- [Oracle Infrastructure report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/oracle-infrastructure-report.md) +- [Microsoft Windows and SQL Server infrastructure details reports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/azure-byol-realized-savings-report.md) +- [SaaS detection report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/shadow-saas-analytics.md) +- [Microsoft Server Infrastructure and License Consumption report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/device-license-consumption-report.md) + +To create and manage reports, see [Create and manage reports in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/create-new-report-workspace.md). + +## ELP Grouping tab -[Run software reconciliation in the workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/run-recon-workspace.md) +Generate a report that groups your effective license position \(ELP\) data on existing reconciliation groups without needing to re-run the reconciliation process. For details on generating a ELP report, see [Generate an Effective License Position \(ELP\) report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-management/generate-elp-report-sam.md). diff --git a/markdown/it-asset-management/software-asset-management/set-up-microsoft-office-365.md b/markdown/it-asset-management/software-asset-management/set-up-microsoft-office-365.md index 61286f729d3..39f0e35e4a7 100644 --- a/markdown/it-asset-management/software-asset-management/set-up-microsoft-office-365.md +++ b/markdown/it-asset-management/software-asset-management/set-up-microsoft-office-365.md @@ -36,15 +36,15 @@ If you’re using Software Asset Workspace, the option to create the direct inte 1. From a web browser, open your ServiceNow instance. -
+
Interface - + Action -
+
**Core UI** @@ -52,7 +52,7 @@ Action Navigate to **All** > **Software Asset** > **SaaS License** > **Direct Integration Profiles** -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/software-asset-management/t_AddAClientAccessRec.md b/markdown/it-asset-management/software-asset-management/t_AddAClientAccessRec.md index df00580422d..4a6c189d22b 100644 --- a/markdown/it-asset-management/software-asset-management/t_AddAClientAccessRec.md +++ b/markdown/it-asset-management/software-asset-management/t_AddAClientAccessRec.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management classification: software-asset-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 9 breadcrumb: [Use SAM Core UI, Software Asset Management, IT Asset Management, Asset Management] --- diff --git a/markdown/it-asset-management/software-asset-management/t_AddACustomProduct.md b/markdown/it-asset-management/software-asset-management/t_AddACustomProduct.md index e95fac9f094..05f247a0110 100644 --- a/markdown/it-asset-management/software-asset-management/t_AddACustomProduct.md +++ b/markdown/it-asset-management/software-asset-management/t_AddACustomProduct.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management classification: software-asset-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use SAM Core UI, Software Asset Management, IT Asset Management, Asset Management] --- diff --git a/markdown/it-asset-management/software-asset-management/t_AddAPatternNormRule.md b/markdown/it-asset-management/software-asset-management/t_AddAPatternNormRule.md index acd0b5c2398..5f6761a4a1c 100644 --- a/markdown/it-asset-management/software-asset-management/t_AddAPatternNormRule.md +++ b/markdown/it-asset-management/software-asset-management/t_AddAPatternNormRule.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management classification: software-asset-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [SAM Administration, Software Asset Management, IT Asset Management, Asset Management] --- diff --git a/markdown/it-asset-management/software-asset-management/t_AddAReclCandidate.md b/markdown/it-asset-management/software-asset-management/t_AddAReclCandidate.md index 0c1f1599a99..2bc30f79425 100644 --- a/markdown/it-asset-management/software-asset-management/t_AddAReclCandidate.md +++ b/markdown/it-asset-management/software-asset-management/t_AddAReclCandidate.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management classification: software-asset-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Software license usage, Use SAM Core UI, Software Asset Management, IT Asset Management, Asset Management] --- diff --git a/markdown/it-asset-management/software-asset-management/t_AddAReclamationRule.md b/markdown/it-asset-management/software-asset-management/t_AddAReclamationRule.md index 20040b09751..9f0b2b53731 100644 --- a/markdown/it-asset-management/software-asset-management/t_AddAReclamationRule.md +++ b/markdown/it-asset-management/software-asset-management/t_AddAReclamationRule.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management classification: software-asset-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [SAM Administration, Software Asset Management, IT Asset Management, Asset Management] --- diff --git a/markdown/it-asset-management/software-asset-management/t_MigrateSAMCustom.md b/markdown/it-asset-management/software-asset-management/t_MigrateSAMCustom.md index 7b9af3279bf..4a49b3f3135 100644 --- a/markdown/it-asset-management/software-asset-management/t_MigrateSAMCustom.md +++ b/markdown/it-asset-management/software-asset-management/t_MigrateSAMCustom.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management classification: software-asset-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Configure, Software Asset Management, IT Asset Management, Asset Management] --- diff --git a/markdown/it-asset-management/software-asset-management/upload-usage-reports-copilot-visio-project.md b/markdown/it-asset-management/software-asset-management/upload-usage-reports-copilot-visio-project.md index aead7b10ec2..6ce68950e45 100644 --- a/markdown/it-asset-management/software-asset-management/upload-usage-reports-copilot-visio-project.md +++ b/markdown/it-asset-management/software-asset-management/upload-usage-reports-copilot-visio-project.md @@ -50,15 +50,15 @@ You can export the usage reports for Microsoft Copilot, Visio Online, and Projec 6. From a web browser, open your ServiceNow instance. -
+
Interface - + Action -
+
**Core UI** @@ -66,7 +66,7 @@ Action Open the Integration Profiles \[samp\_sw\_subscription\_profile\] table.Integration profiles open in the list view. -
+
**Software Asset Workspace** @@ -79,15 +79,15 @@ Open the Integration Profiles \[samp\_sw\_subscription\_profile\] table.Integrat
7. Apply filters to open integration profiles for a specific Tenant id for which you want to upload the usage reports. -
+
Interface - + Action -
+
**Core UI** @@ -98,7 +98,7 @@ Action 3. Select **Run**. -
+
**Software Asset Workspace** @@ -114,15 +114,15 @@ Action
8. Add the usage reports to an integration profile. -
+
Interface - + Action -
+
**Core UI** @@ -136,7 +136,7 @@ Action 6. The uploaded CSV files appear next to the Manage Attachments icon. -
+
**Software Asset Workspace** diff --git a/markdown/it-asset-management/software-asset-management/view-user-subscription-workspace.md b/markdown/it-asset-management/software-asset-management/view-user-subscription-workspace.md index f3a4114c054..067c25dd198 100644 --- a/markdown/it-asset-management/software-asset-management/view-user-subscription-workspace.md +++ b/markdown/it-asset-management/software-asset-management/view-user-subscription-workspace.md @@ -30,15 +30,15 @@ If you’re using Software Asset Workspace, the option to create user subscripti 1. Navigate to the Create New Software Subscription form. -
+
Interface - + Action -
+
**Core UI** @@ -46,7 +46,7 @@ Action Navigate to **All** > **Software Asset** > **Software Subscriptions**. -
+
**Software Asset Workspace** diff --git a/markdown/it-business-management/agile-development/add-group-members-to-group.md b/markdown/it-business-management/agile-development/add-group-members-to-group.md index 59c64c6df55..4c341f9c8ce 100644 --- a/markdown/it-business-management/agile-development/add-group-members-to-group.md +++ b/markdown/it-business-management/agile-development/add-group-members-to-group.md @@ -7,7 +7,7 @@ release: australia product: Agile Development classification: agile-development topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Assignment groups in Agile Development 2.0, Managing your product development using Agile Development 2.0, Agile Development 2.0, Agile Development, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/agile-development/agile-dev-process-data-model.md b/markdown/it-business-management/agile-development/agile-dev-process-data-model.md index 6aca0fe6d56..046d9fbe45a 100644 --- a/markdown/it-business-management/agile-development/agile-dev-process-data-model.md +++ b/markdown/it-business-management/agile-development/agile-dev-process-data-model.md @@ -7,7 +7,7 @@ release: australia product: Agile Development classification: agile-development topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Agile Development 2.0 reference, Agile Development 2.0, Agile Development, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/agile-development/agile-workflow-use-cases.md b/markdown/it-business-management/agile-development/agile-workflow-use-cases.md index 6c97d2833b6..d14cff80b58 100644 --- a/markdown/it-business-management/agile-development/agile-workflow-use-cases.md +++ b/markdown/it-business-management/agile-development/agile-workflow-use-cases.md @@ -7,7 +7,7 @@ release: australia product: Agile Development classification: agile-development topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Exploring Agile Development 2.0, Agile Development 2.0, Agile Development, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/agile-development/convert-release-team-to-group.md b/markdown/it-business-management/agile-development/convert-release-team-to-group.md index 26770b2ea41..92c95110a90 100644 --- a/markdown/it-business-management/agile-development/convert-release-team-to-group.md +++ b/markdown/it-business-management/agile-development/convert-release-team-to-group.md @@ -7,7 +7,7 @@ release: australia product: Agile Development classification: agile-development topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Assignment groups in Agile Development 2.0, Managing your product development using Agile Development 2.0, Agile Development 2.0, Agile Development, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/agile-development/create-a-product.md b/markdown/it-business-management/agile-development/create-a-product.md index 498046c8471..ca11e7e7bca 100644 --- a/markdown/it-business-management/agile-development/create-a-product.md +++ b/markdown/it-business-management/agile-development/create-a-product.md @@ -7,7 +7,7 @@ release: australia product: Agile Development classification: agile-development topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Managing your product development using Agile Development 2.0, Agile Development 2.0, Agile Development, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/agile-development/create-a-release.md b/markdown/it-business-management/agile-development/create-a-release.md index 23c09001b21..3235befad81 100644 --- a/markdown/it-business-management/agile-development/create-a-release.md +++ b/markdown/it-business-management/agile-development/create-a-release.md @@ -7,7 +7,7 @@ release: australia product: Agile Development classification: agile-development topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Managing your product development using Agile Development 2.0, Agile Development 2.0, Agile Development, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/agile-development/create-an-agile-group.md b/markdown/it-business-management/agile-development/create-an-agile-group.md index 9e5a64372e0..f564b0ee9ae 100644 --- a/markdown/it-business-management/agile-development/create-an-agile-group.md +++ b/markdown/it-business-management/agile-development/create-an-agile-group.md @@ -7,7 +7,7 @@ release: australia product: Agile Development classification: agile-development topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Assignment groups in Agile Development 2.0, Managing your product development using Agile Development 2.0, Agile Development 2.0, Agile Development, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/agile-development/defect-reports.md b/markdown/it-business-management/agile-development/defect-reports.md index f245d590f02..ffecacc2cfc 100644 --- a/markdown/it-business-management/agile-development/defect-reports.md +++ b/markdown/it-business-management/agile-development/defect-reports.md @@ -7,7 +7,7 @@ release: australia product: Agile Development classification: agile-development topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Exploring Agile Development 2.0, Agile Development 2.0, Agile Development, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/agile-development/project-based-agile-development-use-case.md b/markdown/it-business-management/agile-development/project-based-agile-development-use-case.md index 5aa18110555..e16df29952c 100644 --- a/markdown/it-business-management/agile-development/project-based-agile-development-use-case.md +++ b/markdown/it-business-management/agile-development/project-based-agile-development-use-case.md @@ -7,7 +7,7 @@ release: australia product: Agile Development classification: agile-development topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Agile Development use cases, Exploring Agile Development 2.0, Agile Development 2.0, Agile Development, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/agile-development/release-based-agile-development-use-case.md b/markdown/it-business-management/agile-development/release-based-agile-development-use-case.md index 503ddb55f02..2f795905b9a 100644 --- a/markdown/it-business-management/agile-development/release-based-agile-development-use-case.md +++ b/markdown/it-business-management/agile-development/release-based-agile-development-use-case.md @@ -7,7 +7,7 @@ release: australia product: Agile Development classification: agile-development topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Agile Development use cases, Exploring Agile Development 2.0, Agile Development 2.0, Agile Development, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/agile-development/standalone-project-development-use-case.md b/markdown/it-business-management/agile-development/standalone-project-development-use-case.md index b5b4d9142d0..e8c44baa6cc 100644 --- a/markdown/it-business-management/agile-development/standalone-project-development-use-case.md +++ b/markdown/it-business-management/agile-development/standalone-project-development-use-case.md @@ -7,7 +7,7 @@ release: australia product: Agile Development classification: agile-development topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Agile Development use cases, Exploring Agile Development 2.0, Agile Development 2.0, Agile Development, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/collaborative-work-management/disable-comment-notifications-cwm.md b/markdown/it-business-management/collaborative-work-management/disable-comment-notifications-cwm.md index 8d21d7d1f0c..b305a663b55 100644 --- a/markdown/it-business-management/collaborative-work-management/disable-comment-notifications-cwm.md +++ b/markdown/it-business-management/collaborative-work-management/disable-comment-notifications-cwm.md @@ -7,7 +7,7 @@ release: australia product: Collaborative Work Management classification: collaborative-work-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 keywords: [CWM, collaborative work management, docs, comments, notifications, disable, email, preferences] breadcrumb: [Collaborate with Docs, Use, Collaborative Work Management, Strategic Portfolio Management] diff --git a/markdown/it-business-management/collaborative-work-management/hide-comment-highlights-cwm-docs.md b/markdown/it-business-management/collaborative-work-management/hide-comment-highlights-cwm-docs.md index bfc4ea42471..12ec8aa3655 100644 --- a/markdown/it-business-management/collaborative-work-management/hide-comment-highlights-cwm-docs.md +++ b/markdown/it-business-management/collaborative-work-management/hide-comment-highlights-cwm-docs.md @@ -7,7 +7,7 @@ release: australia product: Collaborative Work Management classification: collaborative-work-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 keywords: [CWM, collaborative work management, docs, comments, hide, highlights, view] breadcrumb: [Collaborate with Docs, Use, Collaborative Work Management, Strategic Portfolio Management] diff --git a/markdown/it-business-management/collaborative-work-management/manage-comments-in-cwm-docs.md b/markdown/it-business-management/collaborative-work-management/manage-comments-in-cwm-docs.md index 92fa68ae141..91ea323f3b5 100644 --- a/markdown/it-business-management/collaborative-work-management/manage-comments-in-cwm-docs.md +++ b/markdown/it-business-management/collaborative-work-management/manage-comments-in-cwm-docs.md @@ -7,7 +7,7 @@ release: australia product: Collaborative Work Management classification: collaborative-work-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 keywords: [CWM, collaborative work management, docs, comments, manage, edit, delete, reply] breadcrumb: [Collaborate with Docs, Use, Collaborative Work Management, Strategic Portfolio Management] diff --git a/markdown/it-business-management/components-installed-with-ewd.md b/markdown/it-business-management/components-installed-with-ewd.md index 36827466eaf..03c6d900548 100644 --- a/markdown/it-business-management/components-installed-with-ewd.md +++ b/markdown/it-business-management/components-installed-with-ewd.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-business-management/components-installed-with-ewd.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Reference, SPM Enterprise-Wide Deployment, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/configure-ewd.md b/markdown/it-business-management/configure-ewd.md index b24231f88d4..99d8dc9cd91 100644 --- a/markdown/it-business-management/configure-ewd.md +++ b/markdown/it-business-management/configure-ewd.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-business-management/configure-ewd.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [SPM Enterprise-Wide Deployment, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/cost-management/RateType.md b/markdown/it-business-management/cost-management/RateType.md index 995dfc23bf0..cee6fb25a4d 100644 --- a/markdown/it-business-management/cost-management/RateType.md +++ b/markdown/it-business-management/cost-management/RateType.md @@ -7,7 +7,7 @@ release: australia product: Cost Management classification: cost-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Manage a labor rate card, Task and labor rate cards, Cost Management, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/create-partition-ewd.md b/markdown/it-business-management/create-partition-ewd.md index 0f655521b43..29055c89acd 100644 --- a/markdown/it-business-management/create-partition-ewd.md +++ b/markdown/it-business-management/create-partition-ewd.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-business-management/create-partition-ewd.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Configure, SPM Enterprise-Wide Deployment, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/ewd-landing-page.md b/markdown/it-business-management/ewd-landing-page.md index a46220cc7aa..2c413fda4fe 100644 --- a/markdown/it-business-management/ewd-landing-page.md +++ b/markdown/it-business-management/ewd-landing-page.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-business-management/ewd-landing-page.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/ewd-reference.md b/markdown/it-business-management/ewd-reference.md index 22f30b2bb3e..5c2aea6a695 100644 --- a/markdown/it-business-management/ewd-reference.md +++ b/markdown/it-business-management/ewd-reference.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-business-management/ewd-reference.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [SPM Enterprise-Wide Deployment, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/explore-ewd.md b/markdown/it-business-management/explore-ewd.md index 920de0d824f..f5edf8b4c60 100644 --- a/markdown/it-business-management/explore-ewd.md +++ b/markdown/it-business-management/explore-ewd.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-business-management/explore-ewd.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [SPM Enterprise-Wide Deployment, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/goal-framework/better-together-with-other-apps-gf.md b/markdown/it-business-management/goal-framework/better-together-with-other-apps-gf.md index b2d8756e7a3..0796179aa7c 100644 --- a/markdown/it-business-management/goal-framework/better-together-with-other-apps-gf.md +++ b/markdown/it-business-management/goal-framework/better-together-with-other-apps-gf.md @@ -7,7 +7,7 @@ release: australia product: Goal Framework classification: goal-framework topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Explore, Goal Framework and Goal Framework for SPM, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/goal-framework/enterprise-goal-example-strategy-gf.md b/markdown/it-business-management/goal-framework/enterprise-goal-example-strategy-gf.md index eea74d8a570..8e5264c0775 100644 --- a/markdown/it-business-management/goal-framework/enterprise-goal-example-strategy-gf.md +++ b/markdown/it-business-management/goal-framework/enterprise-goal-example-strategy-gf.md @@ -7,7 +7,7 @@ release: australia product: Goal Framework classification: goal-framework topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Explore, Goal Framework and Goal Framework for SPM, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/now-assist-for-strategic-portfolio-management-spm/configure-severity-scoring-planning-items.md b/markdown/it-business-management/now-assist-for-strategic-portfolio-management-spm/configure-severity-scoring-planning-items.md index 15ccec47ec9..e22f815ef1d 100644 --- a/markdown/it-business-management/now-assist-for-strategic-portfolio-management-spm/configure-severity-scoring-planning-items.md +++ b/markdown/it-business-management/now-assist-for-strategic-portfolio-management-spm/configure-severity-scoring-planning-items.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Strategic Portfolio Management \(SPM\) classification: now-assist-for-strategic-portfolio-management-spm topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Configure, Now Assist for Strategic Portfolio Management \(SPM\), Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/now-assist-for-strategic-portfolio-management-spm/generate-targets-for-goal.md b/markdown/it-business-management/now-assist-for-strategic-portfolio-management-spm/generate-targets-for-goal.md index 93e9ad75e4a..09cb298bcc7 100644 --- a/markdown/it-business-management/now-assist-for-strategic-portfolio-management-spm/generate-targets-for-goal.md +++ b/markdown/it-business-management/now-assist-for-strategic-portfolio-management-spm/generate-targets-for-goal.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Strategic Portfolio Management \(SPM\) classification: now-assist-for-strategic-portfolio-management-spm topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 keywords: [Target generation, Now Assist skill, Now Assist, Gen AI, Generative AI, Email project summary, Strategic Portfolio Management, SPM] breadcrumb: [Use Now Assist for Strategic Portfolio Management \(SPM\), Now Assist for Strategic Portfolio Management \(SPM\), Strategic Portfolio Management] diff --git a/markdown/it-business-management/now-assist-for-strategic-portfolio-management-spm/refine-text-with-write-planning-item-skill.md b/markdown/it-business-management/now-assist-for-strategic-portfolio-management-spm/refine-text-with-write-planning-item-skill.md index 2c426432f25..22c7eae297b 100644 --- a/markdown/it-business-management/now-assist-for-strategic-portfolio-management-spm/refine-text-with-write-planning-item-skill.md +++ b/markdown/it-business-management/now-assist-for-strategic-portfolio-management-spm/refine-text-with-write-planning-item-skill.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Strategic Portfolio Management \(SPM\) classification: now-assist-for-strategic-portfolio-management-spm topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Use Now Assist for Strategic Portfolio Management \(SPM\), Now Assist for Strategic Portfolio Management \(SPM\), Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/now-assist-for-strategic-portfolio-management-spm/view-portfolio-insights.md b/markdown/it-business-management/now-assist-for-strategic-portfolio-management-spm/view-portfolio-insights.md index 0e3009b5dae..b3d922ec5ba 100644 --- a/markdown/it-business-management/now-assist-for-strategic-portfolio-management-spm/view-portfolio-insights.md +++ b/markdown/it-business-management/now-assist-for-strategic-portfolio-management-spm/view-portfolio-insights.md @@ -7,7 +7,7 @@ release: australia product: Now Assist for Strategic Portfolio Management \(SPM\) classification: now-assist-for-strategic-portfolio-management-spm topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Use Now Assist for Strategic Portfolio Management \(SPM\), Now Assist for Strategic Portfolio Management \(SPM\), Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/add-platform-dashboard-to-ppw.md b/markdown/it-business-management/portfolio-planning/add-platform-dashboard-to-ppw.md index 6d636f74641..45b180c1186 100644 --- a/markdown/it-business-management/portfolio-planning/add-platform-dashboard-to-ppw.md +++ b/markdown/it-business-management/portfolio-planning/add-platform-dashboard-to-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use dashboards, Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/better-together-with-other-apps-ppw.md b/markdown/it-business-management/portfolio-planning/better-together-with-other-apps-ppw.md index 0a3b6383ffc..b84817a3257 100644 --- a/markdown/it-business-management/portfolio-planning/better-together-with-other-apps-ppw.md +++ b/markdown/it-business-management/portfolio-planning/better-together-with-other-apps-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Explore, Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/copy-dashboard-ppw.md b/markdown/it-business-management/portfolio-planning/copy-dashboard-ppw.md index df42935e4f9..92f0ab82ae2 100644 --- a/markdown/it-business-management/portfolio-planning/copy-dashboard-ppw.md +++ b/markdown/it-business-management/portfolio-planning/copy-dashboard-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Use dashboards, Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/create-dashboard-ppw.md b/markdown/it-business-management/portfolio-planning/create-dashboard-ppw.md index 99a58af12cd..edd18b2ca08 100644 --- a/markdown/it-business-management/portfolio-planning/create-dashboard-ppw.md +++ b/markdown/it-business-management/portfolio-planning/create-dashboard-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Use dashboards, Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/create-free-form-roadmap-view-ppw.md b/markdown/it-business-management/portfolio-planning/create-free-form-roadmap-view-ppw.md index b4f1cc8bac1..2a0ae300715 100644 --- a/markdown/it-business-management/portfolio-planning/create-free-form-roadmap-view-ppw.md +++ b/markdown/it-business-management/portfolio-planning/create-free-form-roadmap-view-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Managing free-form roadmap views, Create a free-form roadmap, Plan roadmaps, Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/create-pages-within-a-doc-in-ppw.md b/markdown/it-business-management/portfolio-planning/create-pages-within-a-doc-in-ppw.md index c7d4c9fa001..56b6aa6c146 100644 --- a/markdown/it-business-management/portfolio-planning/create-pages-within-a-doc-in-ppw.md +++ b/markdown/it-business-management/portfolio-planning/create-pages-within-a-doc-in-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Docs for planning items, Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/create-portfolio-plan-view-ppw.md b/markdown/it-business-management/portfolio-planning/create-portfolio-plan-view-ppw.md index 98f6b586a2f..b8d3488df26 100644 --- a/markdown/it-business-management/portfolio-planning/create-portfolio-plan-view-ppw.md +++ b/markdown/it-business-management/portfolio-planning/create-portfolio-plan-view-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Manage portfolio plan views, Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/dashboards-portfolio-planning.md b/markdown/it-business-management/portfolio-planning/dashboards-portfolio-planning.md index ed5432b8126..c3f78c8c740 100644 --- a/markdown/it-business-management/portfolio-planning/dashboards-portfolio-planning.md +++ b/markdown/it-business-management/portfolio-planning/dashboards-portfolio-planning.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Explore, Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/delete-free-form-roadmap-view-ppw.md b/markdown/it-business-management/portfolio-planning/delete-free-form-roadmap-view-ppw.md index a44131accb3..14e7f62aa00 100644 --- a/markdown/it-business-management/portfolio-planning/delete-free-form-roadmap-view-ppw.md +++ b/markdown/it-business-management/portfolio-planning/delete-free-form-roadmap-view-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Managing free-form roadmap views, Create a free-form roadmap, Plan roadmaps, Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/delete-portfolio-plan-view-ppw.md b/markdown/it-business-management/portfolio-planning/delete-portfolio-plan-view-ppw.md index 75626b7fd14..f74a7cced6a 100644 --- a/markdown/it-business-management/portfolio-planning/delete-portfolio-plan-view-ppw.md +++ b/markdown/it-business-management/portfolio-planning/delete-portfolio-plan-view-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Manage portfolio plan views, Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/docs-for-planning-items-in-ppw.md b/markdown/it-business-management/portfolio-planning/docs-for-planning-items-in-ppw.md index 40811bd8a85..aaed6681e37 100644 --- a/markdown/it-business-management/portfolio-planning/docs-for-planning-items-in-ppw.md +++ b/markdown/it-business-management/portfolio-planning/docs-for-planning-items-in-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/edit-free-form-roadmap-view-ppw.md b/markdown/it-business-management/portfolio-planning/edit-free-form-roadmap-view-ppw.md index d7b9ac94c94..cfa6b7b2648 100644 --- a/markdown/it-business-management/portfolio-planning/edit-free-form-roadmap-view-ppw.md +++ b/markdown/it-business-management/portfolio-planning/edit-free-form-roadmap-view-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Managing free-form roadmap views, Create a free-form roadmap, Plan roadmaps, Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/edit-portfolio-plan-view-ppw.md b/markdown/it-business-management/portfolio-planning/edit-portfolio-plan-view-ppw.md index 0aeed7165b8..dbcd0031d59 100644 --- a/markdown/it-business-management/portfolio-planning/edit-portfolio-plan-view-ppw.md +++ b/markdown/it-business-management/portfolio-planning/edit-portfolio-plan-view-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Manage portfolio plan views, Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/execution-dashboard-ppw.md b/markdown/it-business-management/portfolio-planning/execution-dashboard-ppw.md index 6fdc8d6bac2..c9f1a8f2fc7 100644 --- a/markdown/it-business-management/portfolio-planning/execution-dashboard-ppw.md +++ b/markdown/it-business-management/portfolio-planning/execution-dashboard-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Use dashboards, Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/managing-free-form-roadmap-views-ppw.md b/markdown/it-business-management/portfolio-planning/managing-free-form-roadmap-views-ppw.md index 3595b3eee26..a22a70c29e7 100644 --- a/markdown/it-business-management/portfolio-planning/managing-free-form-roadmap-views-ppw.md +++ b/markdown/it-business-management/portfolio-planning/managing-free-form-roadmap-views-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Create a free-form roadmap, Plan roadmaps, Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/managing-portfolio-plan-views-ppw.md b/markdown/it-business-management/portfolio-planning/managing-portfolio-plan-views-ppw.md index 8e10391c061..2449646f993 100644 --- a/markdown/it-business-management/portfolio-planning/managing-portfolio-plan-views-ppw.md +++ b/markdown/it-business-management/portfolio-planning/managing-portfolio-plan-views-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/modify-script-includes-for-milestone-icons-ppw.md b/markdown/it-business-management/portfolio-planning/modify-script-includes-for-milestone-icons-ppw.md index f7f75903e81..8169f58a801 100644 --- a/markdown/it-business-management/portfolio-planning/modify-script-includes-for-milestone-icons-ppw.md +++ b/markdown/it-business-management/portfolio-planning/modify-script-includes-for-milestone-icons-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configuring Prioritization and Roadmap settings in Portfolio Planning, Configure, Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/using-dashboards-in-ppw.md b/markdown/it-business-management/portfolio-planning/using-dashboards-in-ppw.md index aea8b283e99..4046b72c6bd 100644 --- a/markdown/it-business-management/portfolio-planning/using-dashboards-in-ppw.md +++ b/markdown/it-business-management/portfolio-planning/using-dashboards-in-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/portfolio-planning/view-dashboard-ppw.md b/markdown/it-business-management/portfolio-planning/view-dashboard-ppw.md index e17abc3b31b..dd34eae599f 100644 --- a/markdown/it-business-management/portfolio-planning/view-dashboard-ppw.md +++ b/markdown/it-business-management/portfolio-planning/view-dashboard-ppw.md @@ -7,7 +7,7 @@ release: australia product: Portfolio Planning classification: portfolio-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use dashboards, Portfolio Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/ppm-collaboration/plan-sprint-activity.md b/markdown/it-business-management/ppm-collaboration/plan-sprint-activity.md index af8c40c2c31..3ba1be76d35 100644 --- a/markdown/it-business-management/ppm-collaboration/plan-sprint-activity.md +++ b/markdown/it-business-management/ppm-collaboration/plan-sprint-activity.md @@ -7,7 +7,7 @@ release: australia product: PPM Collaboration classification: ppm-collaboration topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Agile Development 2.0 integration with Project Portfolio Management, Explore Project Portfolio Management, Project Portfolio Management, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/project-management/project-diagnostics.md b/markdown/it-business-management/project-management/project-diagnostics.md index ea67beb1ded..84a035a2aaa 100644 --- a/markdown/it-business-management/project-management/project-diagnostics.md +++ b/markdown/it-business-management/project-management/project-diagnostics.md @@ -7,7 +7,7 @@ release: australia product: Project Management classification: project-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Project Diagnostics, Using Project Management, Project Management, Project Portfolio Management, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/project-management/project-schedules-tasks.md b/markdown/it-business-management/project-management/project-schedules-tasks.md index 10a3dc2ff47..f2bd771a941 100644 --- a/markdown/it-business-management/project-management/project-schedules-tasks.md +++ b/markdown/it-business-management/project-management/project-schedules-tasks.md @@ -7,7 +7,7 @@ release: australia product: Project Management classification: project-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 keywords: [project scheduling, task constraints, forward scheduling, task dependencies, start date scheduling] breadcrumb: [Basics of Project Management, Exploring Project Management, Project Management, Project Portfolio Management, Strategic Portfolio Management] diff --git a/markdown/it-business-management/project-workspace/project-type-form-pw.md b/markdown/it-business-management/project-workspace/project-type-form-pw.md index 36d7926569c..769ab54c605 100644 --- a/markdown/it-business-management/project-workspace/project-type-form-pw.md +++ b/markdown/it-business-management/project-workspace/project-type-form-pw.md @@ -7,7 +7,7 @@ release: australia product: Project Workspace classification: project-workspace topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Form field information for Project Workspace, Project Workspace reference, Project Workspace, Project Portfolio Management, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/project-workspace/project-types-in-pw.md b/markdown/it-business-management/project-workspace/project-types-in-pw.md index f29a2355595..590dc7d8616 100644 --- a/markdown/it-business-management/project-workspace/project-types-in-pw.md +++ b/markdown/it-business-management/project-workspace/project-types-in-pw.md @@ -7,7 +7,7 @@ release: australia product: Project Workspace classification: project-workspace topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Explore, Project Workspace, Project Portfolio Management, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/resource-management/ReportsNew.md b/markdown/it-business-management/resource-management/ReportsNew.md index b08ad872a37..77c2eedc754 100644 --- a/markdown/it-business-management/resource-management/ReportsNew.md +++ b/markdown/it-business-management/resource-management/ReportsNew.md @@ -7,7 +7,7 @@ release: australia product: Resource Management classification: resource-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Resource Management reports, Resource Management classic, Project Portfolio Management, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/scenario-planning-in-spw/better-together-with-other-apps-spw.md b/markdown/it-business-management/scenario-planning-in-spw/better-together-with-other-apps-spw.md index 8ebfd025e53..34504a9a958 100644 --- a/markdown/it-business-management/scenario-planning-in-spw/better-together-with-other-apps-spw.md +++ b/markdown/it-business-management/scenario-planning-in-spw/better-together-with-other-apps-spw.md @@ -7,7 +7,7 @@ release: australia product: Scenario Planning in SPW classification: scenario-planning-in-spw topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Explore, Portfolio Planning in Strategic Planning Workspace, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/scenario-planning-in-spw/create-free-form-roadmap-view-spw.md b/markdown/it-business-management/scenario-planning-in-spw/create-free-form-roadmap-view-spw.md index 2d5c7296f84..10ef134dbac 100644 --- a/markdown/it-business-management/scenario-planning-in-spw/create-free-form-roadmap-view-spw.md +++ b/markdown/it-business-management/scenario-planning-in-spw/create-free-form-roadmap-view-spw.md @@ -7,7 +7,7 @@ release: australia product: Scenario Planning in SPW classification: scenario-planning-in-spw topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Managing free-form roadmap views, Create a free-form roadmap, Plan roadmaps, Portfolio Planning in Strategic Planning Workspace, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/scenario-planning-in-spw/create-portfolio-plan-view-spw.md b/markdown/it-business-management/scenario-planning-in-spw/create-portfolio-plan-view-spw.md index d3eeb169ab0..f65a89c69ba 100644 --- a/markdown/it-business-management/scenario-planning-in-spw/create-portfolio-plan-view-spw.md +++ b/markdown/it-business-management/scenario-planning-in-spw/create-portfolio-plan-view-spw.md @@ -7,7 +7,7 @@ release: australia product: Scenario Planning in SPW classification: scenario-planning-in-spw topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Manage portfolio plan views, Portfolio Planning in Strategic Planning Workspace, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/scenario-planning-in-spw/delete-free-form-roadmap-view-spw.md b/markdown/it-business-management/scenario-planning-in-spw/delete-free-form-roadmap-view-spw.md index 978e6038e52..9c2283e4acd 100644 --- a/markdown/it-business-management/scenario-planning-in-spw/delete-free-form-roadmap-view-spw.md +++ b/markdown/it-business-management/scenario-planning-in-spw/delete-free-form-roadmap-view-spw.md @@ -7,7 +7,7 @@ release: australia product: Scenario Planning in SPW classification: scenario-planning-in-spw topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Managing free-form roadmap views, Create a free-form roadmap, Plan roadmaps, Portfolio Planning in Strategic Planning Workspace, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/scenario-planning-in-spw/delete-portfolio-plan-view-spw.md b/markdown/it-business-management/scenario-planning-in-spw/delete-portfolio-plan-view-spw.md index 62160c1da3d..b30d2c54130 100644 --- a/markdown/it-business-management/scenario-planning-in-spw/delete-portfolio-plan-view-spw.md +++ b/markdown/it-business-management/scenario-planning-in-spw/delete-portfolio-plan-view-spw.md @@ -7,7 +7,7 @@ release: australia product: Scenario Planning in SPW classification: scenario-planning-in-spw topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Manage portfolio plan views, Portfolio Planning in Strategic Planning Workspace, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/scenario-planning-in-spw/docs-for-planning-items-in-spw.md b/markdown/it-business-management/scenario-planning-in-spw/docs-for-planning-items-in-spw.md index e737575bce0..603e53fe5ae 100644 --- a/markdown/it-business-management/scenario-planning-in-spw/docs-for-planning-items-in-spw.md +++ b/markdown/it-business-management/scenario-planning-in-spw/docs-for-planning-items-in-spw.md @@ -7,7 +7,7 @@ release: australia product: Scenario Planning in SPW classification: scenario-planning-in-spw topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Portfolio Planning in Strategic Planning Workspace, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/scenario-planning-in-spw/edit-free-form-roadmap-view-spw.md b/markdown/it-business-management/scenario-planning-in-spw/edit-free-form-roadmap-view-spw.md index 36f97d27491..160c78b9ba0 100644 --- a/markdown/it-business-management/scenario-planning-in-spw/edit-free-form-roadmap-view-spw.md +++ b/markdown/it-business-management/scenario-planning-in-spw/edit-free-form-roadmap-view-spw.md @@ -7,7 +7,7 @@ release: australia product: Scenario Planning in SPW classification: scenario-planning-in-spw topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Managing free-form roadmap views, Create a free-form roadmap, Plan roadmaps, Portfolio Planning in Strategic Planning Workspace, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/scenario-planning-in-spw/edit-portfolio-plan-view-spw.md b/markdown/it-business-management/scenario-planning-in-spw/edit-portfolio-plan-view-spw.md index 50160a14577..fa66399a88e 100644 --- a/markdown/it-business-management/scenario-planning-in-spw/edit-portfolio-plan-view-spw.md +++ b/markdown/it-business-management/scenario-planning-in-spw/edit-portfolio-plan-view-spw.md @@ -7,7 +7,7 @@ release: australia product: Scenario Planning in SPW classification: scenario-planning-in-spw topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Manage portfolio plan views, Portfolio Planning in Strategic Planning Workspace, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/scenario-planning-in-spw/generate-insights-for-goal-spw.md b/markdown/it-business-management/scenario-planning-in-spw/generate-insights-for-goal-spw.md index faeb1a022d6..128f795e409 100644 --- a/markdown/it-business-management/scenario-planning-in-spw/generate-insights-for-goal-spw.md +++ b/markdown/it-business-management/scenario-planning-in-spw/generate-insights-for-goal-spw.md @@ -7,7 +7,7 @@ release: australia product: Scenario Planning in SPW classification: scenario-planning-in-spw topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Manage portfolio plan goals, Portfolio Planning in Strategic Planning Workspace, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/scenario-planning-in-spw/goals-examples-spw.md b/markdown/it-business-management/scenario-planning-in-spw/goals-examples-spw.md index 21a4d60b8d2..5c0916c5e2c 100644 --- a/markdown/it-business-management/scenario-planning-in-spw/goals-examples-spw.md +++ b/markdown/it-business-management/scenario-planning-in-spw/goals-examples-spw.md @@ -7,7 +7,7 @@ release: australia product: Scenario Planning in SPW classification: scenario-planning-in-spw topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Manage portfolio plan goals, Portfolio Planning in Strategic Planning Workspace, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/scenario-planning-in-spw/managing-free-form-roadmap-views-spw.md b/markdown/it-business-management/scenario-planning-in-spw/managing-free-form-roadmap-views-spw.md index 12fb75b5801..af770bfe608 100644 --- a/markdown/it-business-management/scenario-planning-in-spw/managing-free-form-roadmap-views-spw.md +++ b/markdown/it-business-management/scenario-planning-in-spw/managing-free-form-roadmap-views-spw.md @@ -7,7 +7,7 @@ release: australia product: Scenario Planning in SPW classification: scenario-planning-in-spw topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Create a free-form roadmap, Plan roadmaps, Portfolio Planning in Strategic Planning Workspace, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/scenario-planning-in-spw/managing-portfolio-plan-views-spw.md b/markdown/it-business-management/scenario-planning-in-spw/managing-portfolio-plan-views-spw.md index daf9e7423e9..7e12438726b 100644 --- a/markdown/it-business-management/scenario-planning-in-spw/managing-portfolio-plan-views-spw.md +++ b/markdown/it-business-management/scenario-planning-in-spw/managing-portfolio-plan-views-spw.md @@ -7,7 +7,7 @@ release: australia product: Scenario Planning in SPW classification: scenario-planning-in-spw topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Portfolio Planning in Strategic Planning Workspace, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/scenario-planning-in-spw/target-actuals-automation-spw.md b/markdown/it-business-management/scenario-planning-in-spw/target-actuals-automation-spw.md index 47f9f5801b0..cbf324cbaac 100644 --- a/markdown/it-business-management/scenario-planning-in-spw/target-actuals-automation-spw.md +++ b/markdown/it-business-management/scenario-planning-in-spw/target-actuals-automation-spw.md @@ -7,7 +7,7 @@ release: australia product: Scenario Planning in SPW classification: scenario-planning-in-spw topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Manage portfolio plan goals, Portfolio Planning in Strategic Planning Workspace, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/spm-extension-capabilities-overview.md b/markdown/it-business-management/spm-extension-capabilities-overview.md index c591169343e..7288d21c7dd 100644 --- a/markdown/it-business-management/spm-extension-capabilities-overview.md +++ b/markdown/it-business-management/spm-extension-capabilities-overview.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-business-management/spm-extension-capabilities-overview.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/add-platform-dashboard-to-spw.md b/markdown/it-business-management/strategic-planning/add-platform-dashboard-to-spw.md index ed7d6c975e3..98eb4989eed 100644 --- a/markdown/it-business-management/strategic-planning/add-platform-dashboard-to-spw.md +++ b/markdown/it-business-management/strategic-planning/add-platform-dashboard-to-spw.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use, Dashboards, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/components-installed-with-strategy-goals.md b/markdown/it-business-management/strategic-planning/components-installed-with-strategy-goals.md index 34922d5b233..bb35bc3497d 100644 --- a/markdown/it-business-management/strategic-planning/components-installed-with-strategy-goals.md +++ b/markdown/it-business-management/strategic-planning/components-installed-with-strategy-goals.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Reference, Strategy and Goals, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/configure-reminders-for-target-actuals-strategy.md b/markdown/it-business-management/strategic-planning/configure-reminders-for-target-actuals-strategy.md index 2bf9445df4e..6632a7f69a7 100644 --- a/markdown/it-business-management/strategic-planning/configure-reminders-for-target-actuals-strategy.md +++ b/markdown/it-business-management/strategic-planning/configure-reminders-for-target-actuals-strategy.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configure, Strategy and Goals, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/configuring-strategy-goal-strategy.md b/markdown/it-business-management/strategic-planning/configuring-strategy-goal-strategy.md index 08e0bdbb9bd..22fa4e5e7ff 100644 --- a/markdown/it-business-management/strategic-planning/configuring-strategy-goal-strategy.md +++ b/markdown/it-business-management/strategic-planning/configuring-strategy-goal-strategy.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Strategy and Goals, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/copy-dashboard-spw.md b/markdown/it-business-management/strategic-planning/copy-dashboard-spw.md index e2f9881ed16..a4b56a2b7c2 100644 --- a/markdown/it-business-management/strategic-planning/copy-dashboard-spw.md +++ b/markdown/it-business-management/strategic-planning/copy-dashboard-spw.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Use, Dashboards, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/create-dashboard-spw.md b/markdown/it-business-management/strategic-planning/create-dashboard-spw.md index f8874a061a6..55003fcf6d1 100644 --- a/markdown/it-business-management/strategic-planning/create-dashboard-spw.md +++ b/markdown/it-business-management/strategic-planning/create-dashboard-spw.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use, Dashboards, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/dashboards-in-spw.md b/markdown/it-business-management/strategic-planning/dashboards-in-spw.md index cb355a220fb..7f7d16cc944 100644 --- a/markdown/it-business-management/strategic-planning/dashboards-in-spw.md +++ b/markdown/it-business-management/strategic-planning/dashboards-in-spw.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/enterprise-goal-example-strategy.md b/markdown/it-business-management/strategic-planning/enterprise-goal-example-strategy.md index 26500be7663..290dd3b7d89 100644 --- a/markdown/it-business-management/strategic-planning/enterprise-goal-example-strategy.md +++ b/markdown/it-business-management/strategic-planning/enterprise-goal-example-strategy.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Explore, Strategy and Goals, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/execution-dashboard-spw.md b/markdown/it-business-management/strategic-planning/execution-dashboard-spw.md index 8ff90112fe8..059c371d094 100644 --- a/markdown/it-business-management/strategic-planning/execution-dashboard-spw.md +++ b/markdown/it-business-management/strategic-planning/execution-dashboard-spw.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Explore, Dashboards, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/explore-strategy-goal-strategy.md b/markdown/it-business-management/strategic-planning/explore-strategy-goal-strategy.md index 5870d0a558c..d8e1ecc1288 100644 --- a/markdown/it-business-management/strategic-planning/explore-strategy-goal-strategy.md +++ b/markdown/it-business-management/strategic-planning/explore-strategy-goal-strategy.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Strategy and Goals, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/exploring-dashboards-spw.md b/markdown/it-business-management/strategic-planning/exploring-dashboards-spw.md index 7421ebe7756..b1acf9a2882 100644 --- a/markdown/it-business-management/strategic-planning/exploring-dashboards-spw.md +++ b/markdown/it-business-management/strategic-planning/exploring-dashboards-spw.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Dashboards, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/feedback-dashboard-spw.md b/markdown/it-business-management/strategic-planning/feedback-dashboard-spw.md index 12877cf35c5..efede727d82 100644 --- a/markdown/it-business-management/strategic-planning/feedback-dashboard-spw.md +++ b/markdown/it-business-management/strategic-planning/feedback-dashboard-spw.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Explore, Dashboards, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/managing-boards-strategy.md b/markdown/it-business-management/strategic-planning/managing-boards-strategy.md index cd4317280f6..a99ce4ef597 100644 --- a/markdown/it-business-management/strategic-planning/managing-boards-strategy.md +++ b/markdown/it-business-management/strategic-planning/managing-boards-strategy.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Strategy and Goals, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/managing-strategic-goals-strategy.md b/markdown/it-business-management/strategic-planning/managing-strategic-goals-strategy.md index 3b4b3d7a6c8..257c36fde40 100644 --- a/markdown/it-business-management/strategic-planning/managing-strategic-goals-strategy.md +++ b/markdown/it-business-management/strategic-planning/managing-strategic-goals-strategy.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Strategy and Goals, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/product-idea-dashboard-spw.md b/markdown/it-business-management/strategic-planning/product-idea-dashboard-spw.md index 3cbfdcc4229..6c5035eb37d 100644 --- a/markdown/it-business-management/strategic-planning/product-idea-dashboard-spw.md +++ b/markdown/it-business-management/strategic-planning/product-idea-dashboard-spw.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Explore, Dashboards, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/strategic-execution-dashboard-spw.md b/markdown/it-business-management/strategic-planning/strategic-execution-dashboard-spw.md index 1da33388f82..dab5920b9dc 100644 --- a/markdown/it-business-management/strategic-planning/strategic-execution-dashboard-spw.md +++ b/markdown/it-business-management/strategic-planning/strategic-execution-dashboard-spw.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Explore, Dashboards, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/strategic-plan-form-strategy.md b/markdown/it-business-management/strategic-planning/strategic-plan-form-strategy.md index aee4ac925c1..4a5b84e7a34 100644 --- a/markdown/it-business-management/strategic-planning/strategic-plan-form-strategy.md +++ b/markdown/it-business-management/strategic-planning/strategic-plan-form-strategy.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Reference, Strategy and Goals, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/strategic-priority-form-strategy.md b/markdown/it-business-management/strategic-planning/strategic-priority-form-strategy.md index a061c835193..a76d7efff6d 100644 --- a/markdown/it-business-management/strategic-planning/strategic-priority-form-strategy.md +++ b/markdown/it-business-management/strategic-planning/strategic-priority-form-strategy.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Reference, Strategy and Goals, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/strategy-goals-reference.md b/markdown/it-business-management/strategic-planning/strategy-goals-reference.md index 234401ade2b..0ba1e81c475 100644 --- a/markdown/it-business-management/strategic-planning/strategy-goals-reference.md +++ b/markdown/it-business-management/strategic-planning/strategy-goals-reference.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Strategy and Goals, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/target-actuals-automation-strategy.md b/markdown/it-business-management/strategic-planning/target-actuals-automation-strategy.md index 918b1227735..2efa89627cf 100644 --- a/markdown/it-business-management/strategic-planning/target-actuals-automation-strategy.md +++ b/markdown/it-business-management/strategic-planning/target-actuals-automation-strategy.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Manage enterprise goals, Strategy and Goals, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/target-breakdowns-strategy.md b/markdown/it-business-management/strategic-planning/target-breakdowns-strategy.md index 43cabb473d5..bdc548d922d 100644 --- a/markdown/it-business-management/strategic-planning/target-breakdowns-strategy.md +++ b/markdown/it-business-management/strategic-planning/target-breakdowns-strategy.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Manage enterprise goals, Strategy and Goals, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/update-progress-of-auto-target-strategy.md b/markdown/it-business-management/strategic-planning/update-progress-of-auto-target-strategy.md index e385776d20b..2832354ef3a 100644 --- a/markdown/it-business-management/strategic-planning/update-progress-of-auto-target-strategy.md +++ b/markdown/it-business-management/strategic-planning/update-progress-of-auto-target-strategy.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Add a target for goal, Manage enterprise goals, Strategy and Goals, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/update-progress-of-target-strategy.md b/markdown/it-business-management/strategic-planning/update-progress-of-target-strategy.md index 61efd51928c..318b0191e86 100644 --- a/markdown/it-business-management/strategic-planning/update-progress-of-target-strategy.md +++ b/markdown/it-business-management/strategic-planning/update-progress-of-target-strategy.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Add a target for goal, Manage enterprise goals, Strategy and Goals, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/update-the-actual-value-of-a-target-breakdown-strategy.md b/markdown/it-business-management/strategic-planning/update-the-actual-value-of-a-target-breakdown-strategy.md index 08d5b00cbbe..43e3efe3b04 100644 --- a/markdown/it-business-management/strategic-planning/update-the-actual-value-of-a-target-breakdown-strategy.md +++ b/markdown/it-business-management/strategic-planning/update-the-actual-value-of-a-target-breakdown-strategy.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Target breakdowns, Manage enterprise goals, Strategy and Goals, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/using-dashboards-spw.md b/markdown/it-business-management/strategic-planning/using-dashboards-spw.md index 02aaef7c6bd..58aa6e194ba 100644 --- a/markdown/it-business-management/strategic-planning/using-dashboards-spw.md +++ b/markdown/it-business-management/strategic-planning/using-dashboards-spw.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Dashboards, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/strategic-planning/view-dashboard-spw.md b/markdown/it-business-management/strategic-planning/view-dashboard-spw.md index fca76198c34..76131999d04 100644 --- a/markdown/it-business-management/strategic-planning/view-dashboard-spw.md +++ b/markdown/it-business-management/strategic-planning/view-dashboard-spw.md @@ -7,7 +7,7 @@ release: australia product: Strategic Planning classification: strategic-planning topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Use, Dashboards, Strategic Planning, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/supported-tables-for-partition-ewd.md b/markdown/it-business-management/supported-tables-for-partition-ewd.md index 15a57d72ae3..e4f9f6f2a71 100644 --- a/markdown/it-business-management/supported-tables-for-partition-ewd.md +++ b/markdown/it-business-management/supported-tables-for-partition-ewd.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-business-management/supported-tables-for-partition-ewd.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Reference, SPM Enterprise-Wide Deployment, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/time-card-management/CreateRateType.md b/markdown/it-business-management/time-card-management/CreateRateType.md index 4603d3ec04b..ed218953422 100644 --- a/markdown/it-business-management/time-card-management/CreateRateType.md +++ b/markdown/it-business-management/time-card-management/CreateRateType.md @@ -7,7 +7,7 @@ release: australia product: Time Card Management classification: time-card-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Time Card management, Project Portfolio Management, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/time-card-management/create-timecards-through-worker-portal.md b/markdown/it-business-management/time-card-management/create-timecards-through-worker-portal.md index 02a4be2f03c..0494da7b9f0 100644 --- a/markdown/it-business-management/time-card-management/create-timecards-through-worker-portal.md +++ b/markdown/it-business-management/time-card-management/create-timecards-through-worker-portal.md @@ -7,7 +7,7 @@ release: australia product: Time Card Management classification: time-card-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Time Sheet Portal, Time Card management, Project Portfolio Management, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/time-card-management/submit-timesheet-workerportal.md b/markdown/it-business-management/time-card-management/submit-timesheet-workerportal.md index c5970dd4a3b..1ba8c68cc49 100644 --- a/markdown/it-business-management/time-card-management/submit-timesheet-workerportal.md +++ b/markdown/it-business-management/time-card-management/submit-timesheet-workerportal.md @@ -7,7 +7,7 @@ release: australia product: Time Card Management classification: time-card-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Time Sheet Portal, Time Card management, Project Portfolio Management, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/time-card-management/worker-portal.md b/markdown/it-business-management/time-card-management/worker-portal.md index 0e9d2245f1a..f90baec5ac5 100644 --- a/markdown/it-business-management/time-card-management/worker-portal.md +++ b/markdown/it-business-management/time-card-management/worker-portal.md @@ -7,7 +7,7 @@ release: australia product: Time Card Management classification: time-card-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [Time Card management, Project Portfolio Management, Strategic Portfolio Management] --- diff --git a/markdown/it-business-management/update-partition-details-for-existing-records.md b/markdown/it-business-management/update-partition-details-for-existing-records.md index ff0a17bf611..1404886f337 100644 --- a/markdown/it-business-management/update-partition-details-for-existing-records.md +++ b/markdown/it-business-management/update-partition-details-for-existing-records.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-business-management/update-partition-details-for-existing-records.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configure, SPM Enterprise-Wide Deployment, Strategic Portfolio Management] --- diff --git a/markdown/it-operations-management/agent-client-collector/acc-create-secure-params.md b/markdown/it-operations-management/agent-client-collector/acc-create-secure-params.md index 643bf024645..230edaf9a61 100644 --- a/markdown/it-operations-management/agent-client-collector/acc-create-secure-params.md +++ b/markdown/it-operations-management/agent-client-collector/acc-create-secure-params.md @@ -38,15 +38,15 @@ Role required: agent\_client\_collector\_admin 5. Configure the fields on the page. -
+
Field Name - + Description -
+
**Name** @@ -54,7 +54,7 @@ Description The name of the parameter, formatted as a reference prefix. For example, `cred_` is a reference prefix for the credentials table. -
+
**Check Definition** @@ -62,7 +62,7 @@ The name of the parameter, formatted as a reference prefix. For example, `cred_` The name of the check definition connected to the parameter. -
+
**Order** @@ -74,7 +74,7 @@ A number indicating the order in which the parameter is sent to the check comman The `READ` command is performed first on the **username** parameter and then on the **password** parameter. You can then use **$username** and **$password** in your Bash script. -
+
**Active** diff --git a/markdown/it-operations-management/agent-client-collector/create-acc-config-data-file.md b/markdown/it-operations-management/agent-client-collector/create-acc-config-data-file.md index 17f2cf5b5f4..8ed6140b099 100644 --- a/markdown/it-operations-management/agent-client-collector/create-acc-config-data-file.md +++ b/markdown/it-operations-management/agent-client-collector/create-acc-config-data-file.md @@ -36,15 +36,15 @@ Domain separation is supported in the Agent Client Collector configuration data 3. Add or remove an attachment. -
+
Action - + Description -
+
**Add a file** @@ -58,7 +58,7 @@ The Attachments dialog box opens. 3. Close the Attachments dialog box. -
+
**Delete a file** diff --git a/markdown/it-operations-management/agent-client-collector/create-config-overriding-rule.md b/markdown/it-operations-management/agent-client-collector/create-config-overriding-rule.md index 8b3196a242f..a665e6d653d 100644 --- a/markdown/it-operations-management/agent-client-collector/create-config-overriding-rule.md +++ b/markdown/it-operations-management/agent-client-collector/create-config-overriding-rule.md @@ -7,7 +7,7 @@ release: australia product: Agent Client Collector classification: agent-client-collector topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 8 breadcrumb: [ACC deployment - endpoints, Configuring Agent Client Collector, Agent Client Collector, IT Operations Management] --- diff --git a/markdown/it-operations-management/agent-client-collector/synch-config-settings-rules.md b/markdown/it-operations-management/agent-client-collector/synch-config-settings-rules.md index a7fec0dd0c4..4233089ab0c 100644 --- a/markdown/it-operations-management/agent-client-collector/synch-config-settings-rules.md +++ b/markdown/it-operations-management/agent-client-collector/synch-config-settings-rules.md @@ -7,7 +7,7 @@ release: australia product: Agent Client Collector classification: agent-client-collector topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Create a configuration settings rule, ACC deployment - endpoints, Configuring Agent Client Collector, Agent Client Collector, IT Operations Management] --- diff --git a/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/activate-aiops-leap.md b/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/activate-aiops-leap.md index 691e622d5e8..43acea07483 100644 --- a/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/activate-aiops-leap.md +++ b/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/activate-aiops-leap.md @@ -26,15 +26,15 @@ and the application scope must be LEAP. 1. Activate **LEAP** with one of the following options. -
+
Options - + Steps -
+
**Workspaces** @@ -45,7 +45,7 @@ Steps 3. On the LEAP installer card, select **Activate skill**. -
+
**Now Assist Admin** diff --git a/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/automation-opportunity-sub-groups.md b/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/automation-opportunity-sub-groups.md index 65b2137528c..eded394e136 100644 --- a/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/automation-opportunity-sub-groups.md +++ b/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/automation-opportunity-sub-groups.md @@ -7,7 +7,7 @@ release: australia product: AIOps LEAP \(Learning-Enhanced Automation Playbooks\) classification: aiops-leap-learning-enhanced-automation-playbooks topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 keywords: [automation opportunities, LEAP, sub-groups] breadcrumb: [Automation opportunities, Exploring LEAP, Learning Enhanced Automation Platform \(LEAP\), Now Assist for ITOM, IT Operations Management] diff --git a/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/generate-playbooks.md b/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/generate-playbooks.md index dc622e06f38..d26d4ff182d 100644 --- a/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/generate-playbooks.md +++ b/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/generate-playbooks.md @@ -30,15 +30,15 @@ Role required: LEAP admin 4. Select one of the following options to create playbook. -
+
UI option - + Steps -
+
**Actions** @@ -46,7 +46,7 @@ Steps Select Actions button \[Omitted image "actions-icon.png"\], and select **Create Playbook**. -
+
**Explore** diff --git a/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/generating-and-modifying-resolution-steps.md b/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/generating-and-modifying-resolution-steps.md index 3bd87fc0ce6..6d46395278e 100644 --- a/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/generating-and-modifying-resolution-steps.md +++ b/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/generating-and-modifying-resolution-steps.md @@ -7,7 +7,7 @@ release: australia product: AIOps LEAP \(Learning-Enhanced Automation Playbooks\) classification: aiops-leap-learning-enhanced-automation-playbooks topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Using LEAP, Learning Enhanced Automation Platform \(LEAP\), Now Assist for ITOM, IT Operations Management] --- diff --git a/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/missed-automation-opportunities.md b/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/missed-automation-opportunities.md index 112c76ca47b..ef6cab3e717 100644 --- a/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/missed-automation-opportunities.md +++ b/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/missed-automation-opportunities.md @@ -7,7 +7,7 @@ release: australia product: AIOps LEAP \(Learning-Enhanced Automation Playbooks\) classification: aiops-leap-learning-enhanced-automation-playbooks topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 keywords: [missed opportunities, LEAP, automation tracking, resolution steps, playbooks, knowledge base] breadcrumb: [Automation opportunities, Exploring LEAP, Learning Enhanced Automation Platform \(LEAP\), Now Assist for ITOM, IT Operations Management] diff --git a/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/view-resolution-steps-in-sow.md b/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/view-resolution-steps-in-sow.md index f031f4609f7..227f12e4a3d 100644 --- a/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/view-resolution-steps-in-sow.md +++ b/markdown/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/view-resolution-steps-in-sow.md @@ -7,7 +7,7 @@ release: australia product: AIOps LEAP \(Learning-Enhanced Automation Playbooks\) classification: aiops-leap-learning-enhanced-automation-playbooks topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 keywords: [resolution steps, LEAP, recommendations, Service Operations Workspace, incident resolution] breadcrumb: [Using LEAP, Learning Enhanced Automation Platform \(LEAP\), Now Assist for ITOM, IT Operations Management] diff --git a/markdown/it-operations-management/aws-trusted-credential-less.md b/markdown/it-operations-management/aws-trusted-credential-less.md index 5e7d0fc1867..192ec1941ab 100644 --- a/markdown/it-operations-management/aws-trusted-credential-less.md +++ b/markdown/it-operations-management/aws-trusted-credential-less.md @@ -112,15 +112,15 @@ To use an account without AWS credentials, you must first configure that account 7. On the ServiceNow AI Platform, assign the AWS IAM role to the trusting account, using the relevant form, based on the relationship to the trusted account. -
+
Trusted account type - + Steps -
+
**Management account** @@ -165,7 +165,7 @@ Name of the trusting account for which you are providing access using the IAM ro
4. Select **Submit**. -
+
**Member or discrete account** diff --git a/markdown/it-operations-management/cloud-account-management/cloud-accounts-details.md b/markdown/it-operations-management/cloud-account-management/cloud-accounts-details.md index da4022ebf97..0f1feeacda9 100644 --- a/markdown/it-operations-management/cloud-account-management/cloud-accounts-details.md +++ b/markdown/it-operations-management/cloud-account-management/cloud-accounts-details.md @@ -7,7 +7,7 @@ release: australia product: Cloud Account Management classification: cloud-account-management topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Cloud Account Management reference, Cloud Account Management, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-account-management/cloud-asset-collection-table.md b/markdown/it-operations-management/cloud-account-management/cloud-asset-collection-table.md index b17a3da5ad7..08b97409a66 100644 --- a/markdown/it-operations-management/cloud-account-management/cloud-asset-collection-table.md +++ b/markdown/it-operations-management/cloud-account-management/cloud-asset-collection-table.md @@ -7,7 +7,7 @@ release: australia product: Cloud Account Management classification: cloud-account-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Cloud Account Management reference, Cloud Account Management, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-account-management/configure-suspension-policy.md b/markdown/it-operations-management/cloud-account-management/configure-suspension-policy.md index 7cd2e3ec1a3..75634d1250e 100644 --- a/markdown/it-operations-management/cloud-account-management/configure-suspension-policy.md +++ b/markdown/it-operations-management/cloud-account-management/configure-suspension-policy.md @@ -7,7 +7,7 @@ release: australia product: Cloud Account Management classification: cloud-account-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configuring Service Control Policy in AWS, Setting up AWS cloud, Configuring cloud providers, Configuring Cloud Account Management, Cloud Account Management, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-account-management/provision-account.md b/markdown/it-operations-management/cloud-account-management/provision-account.md index a10745f8dd6..bc072377ccb 100644 --- a/markdown/it-operations-management/cloud-account-management/provision-account.md +++ b/markdown/it-operations-management/cloud-account-management/provision-account.md @@ -43,15 +43,15 @@ Role required: sn\_itom\_cam.cw\_admin 5. If you are provisioning an Azure account, determine whether to use an existing billing account or create and add a new billing account. -
+
Option - + Action -
+
**Add an existing billing account** @@ -59,7 +59,7 @@ Action Select an existing account from the drop-down list. -
+
**Create and add a new single account** @@ -72,7 +72,7 @@ Select an existing account from the drop-down list. 5. Select **Add**. -
+
**Create and add new bulk accounts** @@ -93,15 +93,15 @@ Select an existing account from the drop-down list. An enrollment account is a management unit within a billing account for organizations with an Enterprise Agreement \(EA\) that is used to organize and control Azure subscriptions and resources. -
+
Option - + Action -
+
**Enrollment account** @@ -109,7 +109,7 @@ Action Select an existing account. -
+
**Create and add a new single account** @@ -123,7 +123,7 @@ Select an existing account. 6. Select **Add**. -
+
**Create and add new bulk accounts** diff --git a/markdown/it-operations-management/cloud-account-management/set-up-iam-account-in-aws-govcloud.md b/markdown/it-operations-management/cloud-account-management/set-up-iam-account-in-aws-govcloud.md index fb833925f77..9562108174c 100644 --- a/markdown/it-operations-management/cloud-account-management/set-up-iam-account-in-aws-govcloud.md +++ b/markdown/it-operations-management/cloud-account-management/set-up-iam-account-in-aws-govcloud.md @@ -7,7 +7,7 @@ release: australia product: Cloud Account Management classification: cloud-account-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Setting up AWS cloud, Configuring cloud providers, Configuring Cloud Account Management, Cloud Account Management, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-account-management/viewing-cloud-account-records.md b/markdown/it-operations-management/cloud-account-management/viewing-cloud-account-records.md index 5c10108e99c..0d0d06557db 100644 --- a/markdown/it-operations-management/cloud-account-management/viewing-cloud-account-records.md +++ b/markdown/it-operations-management/cloud-account-management/viewing-cloud-account-records.md @@ -7,7 +7,7 @@ release: australia product: Cloud Account Management classification: cloud-account-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Viewing Cloud Account Management dashboards, Using Cloud Account Management in Cloud Workspace, Cloud Account Management, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-account-management/viewing-cloud-accounts-page.md b/markdown/it-operations-management/cloud-account-management/viewing-cloud-accounts-page.md index c319d99b320..eca953c1156 100644 --- a/markdown/it-operations-management/cloud-account-management/viewing-cloud-accounts-page.md +++ b/markdown/it-operations-management/cloud-account-management/viewing-cloud-accounts-page.md @@ -7,7 +7,7 @@ release: australia product: Cloud Account Management classification: cloud-account-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Viewing Cloud Account Management dashboards, Using Cloud Account Management in Cloud Workspace, Cloud Account Management, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-account-management/viewing-cloud-assets.md b/markdown/it-operations-management/cloud-account-management/viewing-cloud-assets.md index 2b14a2999e6..7bb3115ba80 100644 --- a/markdown/it-operations-management/cloud-account-management/viewing-cloud-assets.md +++ b/markdown/it-operations-management/cloud-account-management/viewing-cloud-assets.md @@ -7,7 +7,7 @@ release: australia product: Cloud Account Management classification: cloud-account-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Viewing Cloud Account Management dashboards, Using Cloud Account Management in Cloud Workspace, Cloud Account Management, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-account-management/viewing-compliance-dashboard.md b/markdown/it-operations-management/cloud-account-management/viewing-compliance-dashboard.md index 613fb3977da..2b53f99dba3 100644 --- a/markdown/it-operations-management/cloud-account-management/viewing-compliance-dashboard.md +++ b/markdown/it-operations-management/cloud-account-management/viewing-compliance-dashboard.md @@ -7,7 +7,7 @@ release: australia product: Cloud Account Management classification: cloud-account-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 keywords: [Compliance dashboard Cloud Workspace, Compliance dashboard CW, Benefits of Compliance dashboard, Personas in Cloud Workspace for Compliance dashboard] breadcrumb: [Viewing Cloud Account Management dashboards, Using Cloud Account Management in Cloud Workspace, Cloud Account Management, ITOM Cloud Accelerate, IT Operations Management] diff --git a/markdown/it-operations-management/cloud-configuration-governance/IPAM-integration.md b/markdown/it-operations-management/cloud-configuration-governance/IPAM-integration.md index 53be70ec592..ad4d5b00ffb 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/IPAM-integration.md +++ b/markdown/it-operations-management/cloud-configuration-governance/IPAM-integration.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/business-hours-scheduling.md b/markdown/it-operations-management/cloud-configuration-governance/business-hours-scheduling.md index b5c58057608..579d75f1bd1 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/business-hours-scheduling.md +++ b/markdown/it-operations-management/cloud-configuration-governance/business-hours-scheduling.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Cloud User Portal, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/cloud-admin-portal.md b/markdown/it-operations-management/cloud-configuration-governance/cloud-admin-portal.md index 26d021712f4..d9d75fe1e1b 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/cloud-admin-portal.md +++ b/markdown/it-operations-management/cloud-configuration-governance/cloud-admin-portal.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/cloud-scripts-and-templates.md b/markdown/it-operations-management/cloud-configuration-governance/cloud-scripts-and-templates.md index 3eed69305c9..2a97bfb6c0e 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/cloud-scripts-and-templates.md +++ b/markdown/it-operations-management/cloud-configuration-governance/cloud-scripts-and-templates.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/cloudmgmt-modify-business-schedule.md b/markdown/it-operations-management/cloud-configuration-governance/cloudmgmt-modify-business-schedule.md index 777e6603bfd..0fd3f5b6bc1 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/cloudmgmt-modify-business-schedule.md +++ b/markdown/it-operations-management/cloud-configuration-governance/cloudmgmt-modify-business-schedule.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Business hour scheduling, Cloud User Portal, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-cloud-user-portal.md b/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-cloud-user-portal.md index 2d770990001..d3b29d4c49f 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-cloud-user-portal.md +++ b/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-cloud-user-portal.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-launch-stack.md b/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-launch-stack.md index e29c5efca2f..acafefb256d 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-launch-stack.md +++ b/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-launch-stack.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Cloud User Portal, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-manage-resources.md b/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-manage-resources.md index 1165c485143..7c77ec4bb19 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-manage-resources.md +++ b/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-manage-resources.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Manage a stack, Cloud User Portal, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-search-portal.md b/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-search-portal.md index 6abac5ee34f..517d266af22 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-search-portal.md +++ b/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-search-portal.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Cloud User Portal, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-user-activities.md b/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-user-activities.md index 931b6ac4d55..00e741d043e 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-user-activities.md +++ b/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-user-activities.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Cloud User Portal, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-view-cloud-events.md b/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-view-cloud-events.md index 1976c8f5e96..af4e0433d3a 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-view-cloud-events.md +++ b/markdown/it-operations-management/cloud-configuration-governance/cloudmgt-view-cloud-events.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Using the Activities page, Cloud User Portal, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/configure-endpoint-mapping-cmp.md b/markdown/it-operations-management/cloud-configuration-governance/configure-endpoint-mapping-cmp.md index 5dcd226b06b..154c87e313a 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/configure-endpoint-mapping-cmp.md +++ b/markdown/it-operations-management/cloud-configuration-governance/configure-endpoint-mapping-cmp.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Create a custom resource block, Resource blocks in Cloud Provisioning and Governance, Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/control-form-field-visibility.md b/markdown/it-operations-management/cloud-configuration-governance/control-form-field-visibility.md index 855fcc12ad7..27f51466488 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/control-form-field-visibility.md +++ b/markdown/it-operations-management/cloud-configuration-governance/control-form-field-visibility.md @@ -44,15 +44,15 @@ Role required: admin 6. In the Cloud Variable form, complete any of the following actions. -
+
To - + Action -
+
**Make the field mandatory** @@ -60,7 +60,7 @@ Action Select the **Mandatory** check box. Clear the check box to make the field optional. -
+
**Make the field read-only** @@ -68,7 +68,7 @@ Select the **Mandatory** check box. Clear the check box to make the field option Click the **Availability** tab, and then select the **Read Only** check box. Clear the check box to make the field editable.Use this option to automatically populate a value in the field that the user cannot change. -
+
**Show or hide the field** @@ -76,7 +76,7 @@ Click the **Availability** tab, and then select the **Read Only** check box. Cle Click the **Availability** tab, and then select or clear the **Visible** check box. -
+
**Move the field to another tab** @@ -84,7 +84,7 @@ Click the **Availability** tab, and then select or clear the **Visible** check b Select a different **Variable set**. **General Info** and **Provision** are provided in the base system, and you can configure additional form UI groups. To add a new tab for organizing fields in the catalog item, see [Create a variable set for Cloud Provisioning and Governance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/cloud-configuration-governance/configure-ui-group.md). -
+
**Set a default value** @@ -92,7 +92,7 @@ Select a different **Variable set**. **General Info** and **Provision** are prov Click the **Default Value** tab and enter the value in **Default value**. If the field is not read-only, users can change the value on the cloud catalog form.Reference fields must use the Sys ID of the record that represents the default value. -
+
**Add help for the user** diff --git a/markdown/it-operations-management/cloud-configuration-governance/create-action-on-resource-limits-exceeded.md b/markdown/it-operations-management/cloud-configuration-governance/create-action-on-resource-limits-exceeded.md index 0effe0d1b13..b790b72bb28 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/create-action-on-resource-limits-exceeded.md +++ b/markdown/it-operations-management/cloud-configuration-governance/create-action-on-resource-limits-exceeded.md @@ -60,15 +60,15 @@ The **On resource limit exceeded** base system policy action has a default Servi 2. Click **Create** next to the action you want to occur when the quota is exceeded. -
+
Option - + Steps -
+
**ServiceNow Approval** @@ -79,7 +79,7 @@ Steps 3. Select the **Assignment group** to which this action applies. -
+
**Custom Approval** @@ -89,7 +89,7 @@ Steps 2. Select an existing custom workflow in the **Subflow** field. -
+
**Send aNotification** diff --git a/markdown/it-operations-management/cloud-configuration-governance/create-cloud-init-script-example.md b/markdown/it-operations-management/cloud-configuration-governance/create-cloud-init-script-example.md index bea48a4abde..17d1806a61a 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/create-cloud-init-script-example.md +++ b/markdown/it-operations-management/cloud-configuration-governance/create-cloud-init-script-example.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Cloud scripts and cloud script templates, Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/create-cloud-init-template-and-script.md b/markdown/it-operations-management/cloud-configuration-governance/create-cloud-init-template-and-script.md index 0070ab2b31c..6b8dc2de701 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/create-cloud-init-template-and-script.md +++ b/markdown/it-operations-management/cloud-configuration-governance/create-cloud-init-template-and-script.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Cloud scripts and cloud script templates, Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/create-cloud-template.md b/markdown/it-operations-management/cloud-configuration-governance/create-cloud-template.md index 1a357233466..34eb7f68a61 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/create-cloud-template.md +++ b/markdown/it-operations-management/cloud-configuration-governance/create-cloud-template.md @@ -40,7 +40,7 @@ You can update a template as often as needed. With each update, a new version of 3. Specify the **Ingestion method**. -
+
**Import from URL** @@ -48,7 +48,7 @@ You can update a template as often as needed. With each update, a new version of Import a template by specifying a public URL where the template resides. Select this option and then click the lock icon \(\[Omitted image "icon\_lock.png"\] Alt text: Lock image\) to unlock the **Cloud template URL** field. Enter the public URL in this field.**Note:** For the public URL, we support only HTTP and HTTPS protocols, and do not support FTP. Ensure that the size of the template does not exceed the default value of 3 MB. You can change the default value of the file size by changing the value in the **sn\_cmp.template\_content\_size\_supported\_inbytes** property in the sys\_properties table. Enter the file size in bytes. There's also a default time-out of five minutes for an HTTP request. You can change the time-out value in the **sn\_cmp.template\_url\_import\_http\_timeout** property in the sys\_properties table. Enter the new value in milliseconds. -
+
**Upload a file** @@ -56,7 +56,7 @@ Import a template by specifying a public URL where the template resides. Select Upload a template from your local workstation. -
+
**Use template body** @@ -79,7 +79,7 @@ Paste the contents of the template file in the **Body** field. 6. Open each parameter with a **Decision** value of **Pending**, select a value, and then click the check mark \[Omitted image "icon-check-mark.png"\] Alt text: Check mark. -
+
**Skip Update** @@ -87,7 +87,7 @@ Paste the contents of the template file in the **Body** field. Discards the updates to the template. -
+
**Use template** diff --git a/markdown/it-operations-management/cloud-configuration-governance/create-infoblox.md b/markdown/it-operations-management/cloud-configuration-governance/create-infoblox.md index 3cea694bfc2..ac84ebf4de9 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/create-infoblox.md +++ b/markdown/it-operations-management/cloud-configuration-governance/create-infoblox.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [IPAM integration, Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/create-ip-pool.md b/markdown/it-operations-management/cloud-configuration-governance/create-ip-pool.md index 4c112e571f3..e0f1783798a 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/create-ip-pool.md +++ b/markdown/it-operations-management/cloud-configuration-governance/create-ip-pool.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [IPAM integration, Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/create-pre-provisioning.md b/markdown/it-operations-management/cloud-configuration-governance/create-pre-provisioning.md index 6ddf878c3f4..5e3da31e16e 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/create-pre-provisioning.md +++ b/markdown/it-operations-management/cloud-configuration-governance/create-pre-provisioning.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Create a cloud catalog item, Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/create-subnet.md b/markdown/it-operations-management/cloud-configuration-governance/create-subnet.md index 656b383e7f0..11fd2256023 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/create-subnet.md +++ b/markdown/it-operations-management/cloud-configuration-governance/create-subnet.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [IPAM integration, Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/create-vmware-network-subnet-relationship.md b/markdown/it-operations-management/cloud-configuration-governance/create-vmware-network-subnet-relationship.md index 6fe308e1663..57b973c710f 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/create-vmware-network-subnet-relationship.md +++ b/markdown/it-operations-management/cloud-configuration-governance/create-vmware-network-subnet-relationship.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [IPAM integration, Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/default-apis.md b/markdown/it-operations-management/cloud-configuration-governance/default-apis.md index 6caefa4630c..339420382ba 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/default-apis.md +++ b/markdown/it-operations-management/cloud-configuration-governance/default-apis.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Cloud API \(CAPI\), Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/disco-resources-in-datacenter.md b/markdown/it-operations-management/cloud-configuration-governance/disco-resources-in-datacenter.md index 179dcad44b1..c836a75ad66 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/disco-resources-in-datacenter.md +++ b/markdown/it-operations-management/cloud-configuration-governance/disco-resources-in-datacenter.md @@ -39,15 +39,15 @@ Role required: sn\_cmp.cloud\_admin **Note:** **Discover now** will also be disabled with an message suggesting you to install the latest Discovery and Service Mapping Patterns. This can be fixed by installing version 1.15.1 at least or by triggering the manual migration step. -
+
Scenario - + Next steps -
+
**__Discover Now__ is disabled for System Admin login** @@ -57,7 +57,7 @@ Next steps - The banner at the top of the page prompts you to visit **Go to Applications Manager** for installation -
+
**__Discover Now__ is disabled for sn\_cmp Cloud Admin login** @@ -67,7 +67,7 @@ Next steps - The page requests to contact the system admin for installation of patterns application. -
+
**Latest patterns application is installed** diff --git a/markdown/it-operations-management/cloud-configuration-governance/execute-blueprint-operations-parallel.md b/markdown/it-operations-management/cloud-configuration-governance/execute-blueprint-operations-parallel.md index b8cf561079f..fe3ca2dcba8 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/execute-blueprint-operations-parallel.md +++ b/markdown/it-operations-management/cloud-configuration-governance/execute-blueprint-operations-parallel.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Build a Cloud Provisioning blueprint, Cloud Provisioning Blueprints, Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/manage-resources-k.md b/markdown/it-operations-management/cloud-configuration-governance/manage-resources-k.md index b704f47712f..503c9c00365 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/manage-resources-k.md +++ b/markdown/it-operations-management/cloud-configuration-governance/manage-resources-k.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Cloud User Portal, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/map-script-to-os-profile.md b/markdown/it-operations-management/cloud-configuration-governance/map-script-to-os-profile.md index 31606b4705e..0cd71085698 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/map-script-to-os-profile.md +++ b/markdown/it-operations-management/cloud-configuration-governance/map-script-to-os-profile.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Cloud scripts and cloud script templates, Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/resubmit-failed-request.md b/markdown/it-operations-management/cloud-configuration-governance/resubmit-failed-request.md index f8db0bd6cc0..73d0dbeb008 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/resubmit-failed-request.md +++ b/markdown/it-operations-management/cloud-configuration-governance/resubmit-failed-request.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Launch a stack, Cloud User Portal, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/specify-host-resource-cmp.md b/markdown/it-operations-management/cloud-configuration-governance/specify-host-resource-cmp.md index a5dd0e500c5..dc43347cc12 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/specify-host-resource-cmp.md +++ b/markdown/it-operations-management/cloud-configuration-governance/specify-host-resource-cmp.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Create a custom resource block, Resource blocks in Cloud Provisioning and Governance, Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/specify-resource-bindings-cmp.md b/markdown/it-operations-management/cloud-configuration-governance/specify-resource-bindings-cmp.md index 0d668840bcb..5825d8bec07 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/specify-resource-bindings-cmp.md +++ b/markdown/it-operations-management/cloud-configuration-governance/specify-resource-bindings-cmp.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Create a custom resource block, Resource blocks in Cloud Provisioning and Governance, Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/support-config-management-providers.md b/markdown/it-operations-management/cloud-configuration-governance/support-config-management-providers.md index 952c127bb6b..8a4ed4dc8e3 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/support-config-management-providers.md +++ b/markdown/it-operations-management/cloud-configuration-governance/support-config-management-providers.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-configuration-governance/validate-param-allowedpattern.md b/markdown/it-operations-management/cloud-configuration-governance/validate-param-allowedpattern.md index c879ec63ba4..8d9b9c665b0 100644 --- a/markdown/it-operations-management/cloud-configuration-governance/validate-param-allowedpattern.md +++ b/markdown/it-operations-management/cloud-configuration-governance/validate-param-allowedpattern.md @@ -7,7 +7,7 @@ release: australia product: Cloud Configuration Governance classification: cloud-configuration-governance topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Cloud Admin Portal, Cloud Provisioning and Governance administration guide, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-services-catalog/google-cloud-platform-linux-out-of-box-catalog-items.md b/markdown/it-operations-management/cloud-services-catalog/google-cloud-platform-linux-out-of-box-catalog-items.md index 6b36dc1afec..c4bffede7af 100644 --- a/markdown/it-operations-management/cloud-services-catalog/google-cloud-platform-linux-out-of-box-catalog-items.md +++ b/markdown/it-operations-management/cloud-services-catalog/google-cloud-platform-linux-out-of-box-catalog-items.md @@ -7,7 +7,7 @@ release: australia product: Cloud Services Catalog classification: cloud-services-catalog topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Out Of Box Catalogs using Cloud Services Catalog, Cloud Services Catalog, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/cloud-services-catalog/google-cloud-platform-windows-out-of-box-catalog-items.md b/markdown/it-operations-management/cloud-services-catalog/google-cloud-platform-windows-out-of-box-catalog-items.md index e5e0b13d189..aa09e754b7f 100644 --- a/markdown/it-operations-management/cloud-services-catalog/google-cloud-platform-windows-out-of-box-catalog-items.md +++ b/markdown/it-operations-management/cloud-services-catalog/google-cloud-platform-windows-out-of-box-catalog-items.md @@ -7,7 +7,7 @@ release: australia product: Cloud Services Catalog classification: cloud-services-catalog topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Out Of Box Catalogs using Cloud Services Catalog, Cloud Services Catalog, ITOM Cloud Accelerate, IT Operations Management] --- diff --git a/markdown/it-operations-management/configure-iam-role-aws-account.md b/markdown/it-operations-management/configure-iam-role-aws-account.md index 944ce763304..8c29e0c38b0 100644 --- a/markdown/it-operations-management/configure-iam-role-aws-account.md +++ b/markdown/it-operations-management/configure-iam-role-aws-account.md @@ -84,15 +84,15 @@ During this configuration, you create an IAM role for the trusting account, and 4. On the ServiceNow AI Platform, assign the AWS IAM role to the trusting account, using the relevant form, based on the relationship to the trusted account. -
+
Trusted account type - + Steps -
+
**Management account** @@ -137,7 +137,7 @@ Name of the trusting account for which you are providing access using the IAM ro
4. Select **Submit**. -
+
**Member or discrete account** diff --git a/markdown/it-operations-management/discovery/activate-auto-disco-schedule.md b/markdown/it-operations-management/discovery/activate-auto-disco-schedule.md index 9ce7f85c6bb..36f22f0b97d 100644 --- a/markdown/it-operations-management/discovery/activate-auto-disco-schedule.md +++ b/markdown/it-operations-management/discovery/activate-auto-disco-schedule.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [IPAM Discovery integration, Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/admin-disco-itom.md b/markdown/it-operations-management/discovery/admin-disco-itom.md index 83475de1ce1..aee3e50fb3d 100644 --- a/markdown/it-operations-management/discovery/admin-disco-itom.md +++ b/markdown/it-operations-management/discovery/admin-disco-itom.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [ITOM Configuration Console, Discovery setup, Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/aws-ssm-discovery.md b/markdown/it-operations-management/discovery/aws-ssm-discovery.md index f58c314c9c3..fc90f058b6a 100644 --- a/markdown/it-operations-management/discovery/aws-ssm-discovery.md +++ b/markdown/it-operations-management/discovery/aws-ssm-discovery.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Discovery for AWS, Discovery for cloud environment, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/c_DiscoveryStatus.md b/markdown/it-operations-management/discovery/c_DiscoveryStatus.md index 2e69ecb14cd..8b97692f8de 100644 --- a/markdown/it-operations-management/discovery/c_DiscoveryStatus.md +++ b/markdown/it-operations-management/discovery/c_DiscoveryStatus.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/cert-inventory-mgmt-workspace.md b/markdown/it-operations-management/discovery/cert-inventory-mgmt-workspace.md index dffc2dce557..06cedf4f3a7 100644 --- a/markdown/it-operations-management/discovery/cert-inventory-mgmt-workspace.md +++ b/markdown/it-operations-management/discovery/cert-inventory-mgmt-workspace.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Exploring Certificate Inventory and Management, Certificate Inventory and Management, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/ci-field-disco-attributes.md b/markdown/it-operations-management/discovery/ci-field-disco-attributes.md index a4b936afa4c..a35900e7d7f 100644 --- a/markdown/it-operations-management/discovery/ci-field-disco-attributes.md +++ b/markdown/it-operations-management/discovery/ci-field-disco-attributes.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Discovery generic attributes, Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/cnov-config-annotations-allowed.md b/markdown/it-operations-management/discovery/cnov-config-annotations-allowed.md index 5916a7b5295..a5c07649732 100644 --- a/markdown/it-operations-management/discovery/cnov-config-annotations-allowed.md +++ b/markdown/it-operations-management/discovery/cnov-config-annotations-allowed.md @@ -25,15 +25,15 @@ Role required: none 1. Create an include or exclude list by performing the appropriate procedure. -
+
Task - + Procedure -
+
**Create an include list** @@ -46,7 +46,7 @@ For example: `--set IncludeLabelsAndAnnotations="label1,label2"` - When using the k8s\_informer.yaml file, add values under the environment variable INCLUDE\_LABELS\_AND\_ANNOTATIONS. -
+
**Create an exclude list** diff --git a/markdown/it-operations-management/discovery/cnov-deploy-install.md b/markdown/it-operations-management/discovery/cnov-deploy-install.md index 2953174b07e..c0b56942302 100644 --- a/markdown/it-operations-management/discovery/cnov-deploy-install.md +++ b/markdown/it-operations-management/discovery/cnov-deploy-install.md @@ -8,7 +8,7 @@ product: Discovery classification: discovery topic_type: task last_updated: "2026-03-12" -reading_time_minutes: 5 +reading_time_minutes: 6 keywords: [Agent Client Collector, Kubernetes Visibility Agent Informer, Informer, Kubernetes, Visibility, installation, deployment, Cloud Native Operations for Visibility, CNO for Visibility] breadcrumb: [Configuring Kubernetes Visibility Agent, Kubernetes discovery using Kubernetes Visibility Agent, Discovery for containerized resources, Discovery, ITOM Visibility, IT Operations Management] --- @@ -25,6 +25,8 @@ Role required: none This procedure describes the standard Kubernetes Visibility Agent Informer installation process. Typically, you would use a Helm chart to perform the installation, but you can also configure and run the Kubernetes YAML file provided by ServiceNow. +Kubernetes Visibility Agent supports Helm 4. Existing releases created with Helm 3 can be upgraded to Helm 4. + ## Procedure 1. Install Kubernetes Visibility Agent Informer using either a Helm chart or the Kubernetes YAML file provided by ServiceNow. @@ -56,17 +58,25 @@ This procedure describes the standard Kubernetes Visibility Agent Informer insta --set bringIngressAddresses=true --set bringNodeExternalIPs=true --set discoverK8sServiceExternalIps=true --set openShift=true ``` + - Upgrading Existing Kubernetes Visibility Agent Informer from Helm 3 to Helm 4: When Helm 4 is installed on your system and you want to migrate an existing Kubernetes Visibility Agent Informer from Helm 3 to Helm 4, use the Server-Side Apply flag: + + ``` + helm upgrade k8s-informer --server-side=true [other flags] -n $NAMESPACE + ``` + + The `--server-side=true` flag explicitly migrates the Informer to Helm 4's Server-Side Apply model for improved conflict resolution. + 2. In the command, configure additional settings as needed: - [Configure the memory limit of the Informer pod](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/discovery/cnov-config-informer-memory.md) - [Change the full discovery frequency in Kubernetes Visibility Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/discovery/cnov-config-full-discovery-frequency.md) - [Deactivate continuous discovery in Kubernetes Visibility Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/discovery/cnov-config-continuous-discovery-off.md) - - Suppress frequent changes in the Kubernetes cluster to reduce the load on your instance. When this feature is active, the Informer does not report changes above the configured threshold rate back to the instance. For more information, see the [Suppressing frequent changes in Kubernetes clusters reported by Kubernetes Visibility Agent \(formerly CNO for visibility\) \[KB1580745\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1580745) article in the Now Support Knowledge Base. + - Suppress frequent changes in the Kubernetes cluster to reduce the load on your instance. When this feature is active, the Informer does not report changes before the configured threshold rate back to the instance. For more information, see the [Suppressing frequent changes in Kubernetes clusters reported by Kubernetes Visibility Agent \(formerly CNO for visibility\) \[KB1580745\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1580745) article in the Now Support Knowledge Base. - Control the maximum number of full discoveries that informers can run on multiple clusters at the same time. For more information, see the [Scheduling Full Discoveries in Kubernetes Visibility Agent \(formerly CNO for Visibility\) \[KB1580250\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1580250) article in the Now Support Knowledge Base. - [Enabling application service maps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/discovery/enabling-application-service-maps.md) 2. Run the command. - Install Kubernetes Visibility Agent Informer using the Kubernetes YAML file. - 1. Download the Kubernetes YAML zip file provided in the [Kubernetes Visibility Agent \(formerly CNO for Visibility\) Helm Chart and Kubernetes YAML file releases \[KB1564347\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1564347) article in the Now Support Knowledge Base. - 2. Extract the k8s\_informer.yaml and EULA.pdf files from the zip file. + 1. Download the Kubernetes YAML ZIP file provided in the [Kubernetes Visibility Agent \(formerly CNO for Visibility\) Helm Chart and Kubernetes YAML file releases \[KB1564347\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1564347) article in the Now Support Knowledge Base. + 2. Extract the k8s\_informer.yaml and EULA.pdf files from the ZIP file. 3. Edit the k8s\_informer.yaml file. - Change the value of ACCEPT\_EULA to `"Y"`, as follows: diff --git a/markdown/it-operations-management/discovery/code-sign-disco-probes.md b/markdown/it-operations-management/discovery/code-sign-disco-probes.md index 03936cded06..8e45c7ae8e9 100644 --- a/markdown/it-operations-management/discovery/code-sign-disco-probes.md +++ b/markdown/it-operations-management/discovery/code-sign-disco-probes.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/compare-configuration-files.md b/markdown/it-operations-management/discovery/compare-configuration-files.md index 79de0b55a57..0f275efaacb 100644 --- a/markdown/it-operations-management/discovery/compare-configuration-files.md +++ b/markdown/it-operations-management/discovery/compare-configuration-files.md @@ -35,15 +35,15 @@ Changes to configuration files are associated with CIs to which these files belo 1. Compare two versions of the CI configuration file from Service Mapping or Discovery. -
+
Product - + Steps -
+
**Service Mapping** @@ -61,7 +61,7 @@ Steps The Tracked Configuration File Comparison tab opens, displaying the most recent and the previous versions of the configuration file. -
+
**Discovery** diff --git a/markdown/it-operations-management/discovery/config-auto-disco-schedules.md b/markdown/it-operations-management/discovery/config-auto-disco-schedules.md index b2d29c6d645..1c3d221c102 100644 --- a/markdown/it-operations-management/discovery/config-auto-disco-schedules.md +++ b/markdown/it-operations-management/discovery/config-auto-disco-schedules.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [IPAM Discovery integration, Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/config-cloud-disco-code-sign.md b/markdown/it-operations-management/discovery/config-cloud-disco-code-sign.md index aaa5c58f281..d1f6742a306 100644 --- a/markdown/it-operations-management/discovery/config-cloud-disco-code-sign.md +++ b/markdown/it-operations-management/discovery/config-cloud-disco-code-sign.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Discovery for cloud environment, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/config-interval-disco-op-mon.md b/markdown/it-operations-management/discovery/config-interval-disco-op-mon.md index a8a0a79f804..80bd57a0432 100644 --- a/markdown/it-operations-management/discovery/config-interval-disco-op-mon.md +++ b/markdown/it-operations-management/discovery/config-interval-disco-op-mon.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Discovery Operations Monitor dashboard, Discovery Admin Workspace Insights, Discovery Admin Workspace, Exploring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/config-mid-server-aws-kms-access.md b/markdown/it-operations-management/discovery/config-mid-server-aws-kms-access.md index dc5cb21b177..c89034ce126 100644 --- a/markdown/it-operations-management/discovery/config-mid-server-aws-kms-access.md +++ b/markdown/it-operations-management/discovery/config-mid-server-aws-kms-access.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [AWS SSM discovery, Discovery for AWS, Discovery for cloud environment, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/config-time-frame-disco-op-mon.md b/markdown/it-operations-management/discovery/config-time-frame-disco-op-mon.md index 63468689a87..3a315a42287 100644 --- a/markdown/it-operations-management/discovery/config-time-frame-disco-op-mon.md +++ b/markdown/it-operations-management/discovery/config-time-frame-disco-op-mon.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Discovery Operations Monitor dashboard, Discovery Admin Workspace Insights, Discovery Admin Workspace, Exploring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/configure-custom-user-credentials.md b/markdown/it-operations-management/discovery/configure-custom-user-credentials.md index c52a8f1ef91..703f1526475 100644 --- a/markdown/it-operations-management/discovery/configure-custom-user-credentials.md +++ b/markdown/it-operations-management/discovery/configure-custom-user-credentials.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [AWS SSM discovery, Discovery for AWS, Discovery for cloud environment, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/configure-domain-separated-discovery-schedules.md b/markdown/it-operations-management/discovery/configure-domain-separated-discovery-schedules.md index af6aa5c11c6..e6126082606 100644 --- a/markdown/it-operations-management/discovery/configure-domain-separated-discovery-schedules.md +++ b/markdown/it-operations-management/discovery/configure-domain-separated-discovery-schedules.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Domain Separation and Discovery, Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/configure-mid-server-aws-s3-access.md b/markdown/it-operations-management/discovery/configure-mid-server-aws-s3-access.md index 999403b14df..e4eec5cdea3 100644 --- a/markdown/it-operations-management/discovery/configure-mid-server-aws-s3-access.md +++ b/markdown/it-operations-management/discovery/configure-mid-server-aws-s3-access.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [AWS SSM discovery, Discovery for AWS, Discovery for cloud environment, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/configure-ms-teams-cert-notifications.md b/markdown/it-operations-management/discovery/configure-ms-teams-cert-notifications.md index 0e07a24dbed..a07d063ddb3 100644 --- a/markdown/it-operations-management/discovery/configure-ms-teams-cert-notifications.md +++ b/markdown/it-operations-management/discovery/configure-ms-teams-cert-notifications.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 keywords: [configure Microsoft Teams CIM notifications, certificate expiration Teams channel, CIM Teams spoke setup] breadcrumb: [Certificate alerts and notifications, Configuring Certificate Inventory and Management, Certificate Inventory and Management, ITOM Visibility, IT Operations Management] diff --git a/markdown/it-operations-management/discovery/create-AWS-schedule-DAW.md b/markdown/it-operations-management/discovery/create-AWS-schedule-DAW.md index b3286f76bef..2bc0aad60d6 100644 --- a/markdown/it-operations-management/discovery/create-AWS-schedule-DAW.md +++ b/markdown/it-operations-management/discovery/create-AWS-schedule-DAW.md @@ -43,15 +43,15 @@ Role required: discovery\_admin 6. Choose a MID Server. -
+
Option - + Description -
+
**Use a cluster of MID servers** @@ -59,7 +59,7 @@ Description Select an existing MID Server. Clusters provide failover protection and load balancing between MID Servers. See [Configure a MID Server cluster](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/t_ConfigureAMIDServerCluster.md) for more information. -
+
**Automatically select a MID server** @@ -67,7 +67,7 @@ Select an existing MID Server. Clusters provide failover protection and load bal An available MID Server with an Identity and Access Management \(IAM\) role is automatically selected when the Discovery schedule runs. See [Automatic MID Server selection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/agent-client-collector/acc-auto-mid-selection.md) for more information. -
+
**Search for a MID server** @@ -87,15 +87,15 @@ Choose a MID Server to run the Discovery schedule. Only MID Servers that are val 9. Choose whether you want to **Assume an IAM role** or **Use permanent credentials**. -
+
Option - + Description -
+
**Assume an IAM role** @@ -107,7 +107,7 @@ The MID Server temporarily assumes an IAM role using a trust relationship. After - The IAM role must trust the MID Server's account so it can assume the role. If these prerequisites aren't met, verification fails. It's best to confirm with your cloud admin that the role and trust relationship are properly configured before proceeding. -
+
**Use permanent credentials** diff --git a/markdown/it-operations-management/discovery/create-alibaba-cloud-api-credentials.md b/markdown/it-operations-management/discovery/create-alibaba-cloud-api-credentials.md index 80846f37d44..6eae8b44569 100644 --- a/markdown/it-operations-management/discovery/create-alibaba-cloud-api-credentials.md +++ b/markdown/it-operations-management/discovery/create-alibaba-cloud-api-credentials.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Discovery for Alibaba Cloud, Discovery for cloud environment, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/create-alibaba-cloud-discovery-schedule.md b/markdown/it-operations-management/discovery/create-alibaba-cloud-discovery-schedule.md index 3b64aeb24e5..2b98ee968dd 100644 --- a/markdown/it-operations-management/discovery/create-alibaba-cloud-discovery-schedule.md +++ b/markdown/it-operations-management/discovery/create-alibaba-cloud-discovery-schedule.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Discovery for Alibaba Cloud, Discovery for cloud environment, Discovery, ITOM Visibility, IT Operations Management] --- @@ -39,15 +39,15 @@ Role required: discovery\_admin - **Specific MID Cluster**: A MID Server cluster that you choose from the **MID Cluster** drop-down list. 6. Either create a new account or select an existing one. -
+
Existing or new account - + Actions -
+
**Add account** @@ -65,7 +65,7 @@ For more information, see [Create Alibaba Cloud API Credentials](https://raw.git 5. Enter the URL of a datacenter in the **Datacenter URL** field. -
+
**Select Account** diff --git a/markdown/it-operations-management/discovery/create-azure-cloud-credentials.md b/markdown/it-operations-management/discovery/create-azure-cloud-credentials.md index 62677eeb021..671c1681cd4 100644 --- a/markdown/it-operations-management/discovery/create-azure-cloud-credentials.md +++ b/markdown/it-operations-management/discovery/create-azure-cloud-credentials.md @@ -94,15 +94,15 @@ Expiration for the key.**Note:** Your organization may apply policies to restric - Management group: Use this option to grant Reader access to all subscriptions under the management group - Individual subscription: Use this option to grant Reader access to a specific subscription only -
+
Option - + Steps -
+
**Management group** @@ -120,7 +120,7 @@ Steps 7. Select **Save**. -
+
**Individual subscription** diff --git a/markdown/it-operations-management/discovery/create-azure-schedule-DAW.md b/markdown/it-operations-management/discovery/create-azure-schedule-DAW.md index f67f5c77879..ce4667768ee 100644 --- a/markdown/it-operations-management/discovery/create-azure-schedule-DAW.md +++ b/markdown/it-operations-management/discovery/create-azure-schedule-DAW.md @@ -53,15 +53,15 @@ Role required: discovery\_admin 8. Select a cloud account. -
+
Option - + Description -
+
**Existing cloud account** @@ -69,7 +69,7 @@ Description Select an existing cloud account on your instance. Once an account is selected, the **Account name** and **Subscription ID/Management Group ID** fields auto-populate. -
+
**New cloud account** diff --git a/markdown/it-operations-management/discovery/create-gcp-schedule-DAW.md b/markdown/it-operations-management/discovery/create-gcp-schedule-DAW.md index fa6575220ea..141fe08468d 100644 --- a/markdown/it-operations-management/discovery/create-gcp-schedule-DAW.md +++ b/markdown/it-operations-management/discovery/create-gcp-schedule-DAW.md @@ -53,15 +53,15 @@ Role required: discovery\_admin 8. Select a cloud account. -
+
Option - + Description -
+
**Existing cloud account** @@ -69,7 +69,7 @@ Description Select an existing cloud account on your instance. Once an account is selected, the **Account name** and **Project ID/Folder ID** fields auto-populate. -
+
**New cloud account** diff --git a/markdown/it-operations-management/discovery/create-oci-schedule-DAW.md b/markdown/it-operations-management/discovery/create-oci-schedule-DAW.md index 1d53efbd086..232ee3b6701 100644 --- a/markdown/it-operations-management/discovery/create-oci-schedule-DAW.md +++ b/markdown/it-operations-management/discovery/create-oci-schedule-DAW.md @@ -53,15 +53,15 @@ Role required: discovery\_admin 8. Select a cloud account. -
+
Option - + Description -
+
**Existing cloud account** @@ -69,7 +69,7 @@ Description Select an existing cloud account on your instance. Once an account is selected, the **Account name** and **Account ID** fields auto-populate. -
+
**New cloud account** diff --git a/markdown/it-operations-management/discovery/create-openstack-schedule-DAW.md b/markdown/it-operations-management/discovery/create-openstack-schedule-DAW.md index f3544ff59e2..166e2369d19 100644 --- a/markdown/it-operations-management/discovery/create-openstack-schedule-DAW.md +++ b/markdown/it-operations-management/discovery/create-openstack-schedule-DAW.md @@ -53,15 +53,15 @@ Role required: discovery\_admin 8. Select a cloud account. -
+
Option - + Description -
+
**Existing cloud account** @@ -69,7 +69,7 @@ Description Select an existing cloud account on your instance. Once an account is selected, the **Account name**, **OpenStack Account ID**, and **Cloud URL** fields auto-populate. -
+
**New cloud account** diff --git a/markdown/it-operations-management/discovery/create-ovirt-schedule-DAW.md b/markdown/it-operations-management/discovery/create-ovirt-schedule-DAW.md index fd47bc8805f..42310dbc2f4 100644 --- a/markdown/it-operations-management/discovery/create-ovirt-schedule-DAW.md +++ b/markdown/it-operations-management/discovery/create-ovirt-schedule-DAW.md @@ -53,15 +53,15 @@ Role required: discovery\_admin 8. Select a cloud account. -
+
Option - + Description -
+
**Existing cloud account** @@ -69,7 +69,7 @@ Description Select an existing cloud account on your instance. Once an account is selected, the **Account name** and **Manager URL** fields auto-populate. -
+
**New cloud account** diff --git a/markdown/it-operations-management/discovery/create-pattern-for-proxy-serverless.md b/markdown/it-operations-management/discovery/create-pattern-for-proxy-serverless.md index be7b850ce11..c6a976f33dc 100644 --- a/markdown/it-operations-management/discovery/create-pattern-for-proxy-serverless.md +++ b/markdown/it-operations-management/discovery/create-pattern-for-proxy-serverless.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Serverless Discovery, Running discoveries in your network, Using Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/create-pattern-for-serverless.md b/markdown/it-operations-management/discovery/create-pattern-for-serverless.md index 0142c499dbf..de14d269625 100644 --- a/markdown/it-operations-management/discovery/create-pattern-for-serverless.md +++ b/markdown/it-operations-management/discovery/create-pattern-for-serverless.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Serverless Discovery, Running discoveries in your network, Using Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/create-service-maps-using-daemonset.md b/markdown/it-operations-management/discovery/create-service-maps-using-daemonset.md index 3c6b3a1d9c0..42a7a21b52a 100644 --- a/markdown/it-operations-management/discovery/create-service-maps-using-daemonset.md +++ b/markdown/it-operations-management/discovery/create-service-maps-using-daemonset.md @@ -28,15 +28,15 @@ If you use a ServiceNow DaemonSet, a pod is running on each Kubernetes node and - Set parameters either during Helm chart archive installation or by modifying the Kubernetes YAML file provided by ServiceNow. -
+
Method - + Actions -
+
**During Helm chart archive installation** @@ -61,7 +61,7 @@ Docker tagservicenowdocker/informer_ds:X.X.X COMPANY_REPO:X.X.X `--set image.dsRepository=COMPANY_REPO –set image.dsTag=X.X.X` -
+
**Modifying the `k8s_informer.yaml` file** diff --git a/markdown/it-operations-management/discovery/create-service-maps-using-service-mesh.md b/markdown/it-operations-management/discovery/create-service-maps-using-service-mesh.md index 2fbd1f53499..befb6022093 100644 --- a/markdown/it-operations-management/discovery/create-service-maps-using-service-mesh.md +++ b/markdown/it-operations-management/discovery/create-service-maps-using-service-mesh.md @@ -30,15 +30,15 @@ If you use a service mesh, a pod running on every node \(Informer\) communicates - Set parameters either during Helm chart archive installation or by modifying the Kubernetes YAML file provided by ServiceNow. -
+
Method - + Actions -
+
**During Helm installation** @@ -60,7 +60,7 @@ If your Prometheus server URL is not the default one, use the following paramete --set connectionsDiscovery.prometheusUrl ``` -
+
**Modify the `k8s_informer.yaml` script** diff --git a/markdown/it-operations-management/discovery/create-vmware-schedule-DAW.md b/markdown/it-operations-management/discovery/create-vmware-schedule-DAW.md index be21e29d991..37f182e0a8d 100644 --- a/markdown/it-operations-management/discovery/create-vmware-schedule-DAW.md +++ b/markdown/it-operations-management/discovery/create-vmware-schedule-DAW.md @@ -53,15 +53,15 @@ Role required: discovery\_admin 8. Select a cloud account. -
+
Option - + Description -
+
**Existing cloud account** @@ -69,7 +69,7 @@ Description Select an existing cloud account on your instance. Once an account is selected, the **Account name**, **UUID**, and **URL** fields auto-populate. -
+
**New cloud account** diff --git a/markdown/it-operations-management/discovery/daw-error-details.md b/markdown/it-operations-management/discovery/daw-error-details.md index 924d8022b0a..8ed3196e2de 100644 --- a/markdown/it-operations-management/discovery/daw-error-details.md +++ b/markdown/it-operations-management/discovery/daw-error-details.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 keywords: [Discovery, Admin, Workspace] breadcrumb: [Discovery Admin Workspace Diagnostics, Discovery Admin Workspace, Exploring Discovery, Discovery, ITOM Visibility, IT Operations Management] diff --git a/markdown/it-operations-management/discovery/define-ci-attributes.md b/markdown/it-operations-management/discovery/define-ci-attributes.md index 82c9688971a..cbb34c58f94 100644 --- a/markdown/it-operations-management/discovery/define-ci-attributes.md +++ b/markdown/it-operations-management/discovery/define-ci-attributes.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Discovery generic attributes, Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/deletion-strategy.md b/markdown/it-operations-management/discovery/deletion-strategy.md index c0c80058547..bbaeada88a7 100644 --- a/markdown/it-operations-management/discovery/deletion-strategy.md +++ b/markdown/it-operations-management/discovery/deletion-strategy.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Advanced Discovery configuration, Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/disco-generic-attributes.md b/markdown/it-operations-management/discovery/disco-generic-attributes.md index 698b2138d7e..60b71e28f23 100644 --- a/markdown/it-operations-management/discovery/disco-generic-attributes.md +++ b/markdown/it-operations-management/discovery/disco-generic-attributes.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/discover-KVM.md b/markdown/it-operations-management/discovery/discover-KVM.md index 1359bcd6ba4..b7319ab2b44 100644 --- a/markdown/it-operations-management/discovery/discover-KVM.md +++ b/markdown/it-operations-management/discovery/discover-KVM.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Kubernetes Visibility Agent support matrix, Kubernetes Visibility Agent Reference, Kubernetes discovery using Kubernetes Visibility Agent, Discovery for containerized resources, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/discover-application-fingerprints-Cservice.md b/markdown/it-operations-management/discovery/discover-application-fingerprints-Cservice.md index 298fde04056..9902867170d 100644 --- a/markdown/it-operations-management/discovery/discover-application-fingerprints-Cservice.md +++ b/markdown/it-operations-management/discovery/discover-application-fingerprints-Cservice.md @@ -34,15 +34,15 @@ Review application suggestions based on application fingerprints or ITOM Content 2. Select an application suggestion to add to discovery based on either application fingerprints or ITOM Content Service. -
+
Suggestion source - + Actions -
+
**Application fingerprints** @@ -59,7 +59,7 @@ For information about the form fields, see [Application fingerprint suggestion f - If you want to add it, select **Add to discovery**. -
+
**ITOM Content Service** diff --git a/markdown/it-operations-management/discovery/discovery-admin-workspace-diagnostics.md b/markdown/it-operations-management/discovery/discovery-admin-workspace-diagnostics.md index 6676b8fb2bd..a7d929cba2c 100644 --- a/markdown/it-operations-management/discovery/discovery-admin-workspace-diagnostics.md +++ b/markdown/it-operations-management/discovery/discovery-admin-workspace-diagnostics.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 keywords: [Discovery, Admin, Workspace] breadcrumb: [Discovery Admin Workspace, Exploring Discovery, Discovery, ITOM Visibility, IT Operations Management] diff --git a/markdown/it-operations-management/discovery/discovery-admin-workspace-home.md b/markdown/it-operations-management/discovery/discovery-admin-workspace-home.md index a50f53691d3..bdf239d9290 100644 --- a/markdown/it-operations-management/discovery/discovery-admin-workspace-home.md +++ b/markdown/it-operations-management/discovery/discovery-admin-workspace-home.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 keywords: [Discovery, Admin, Workspace] breadcrumb: [Discovery Admin Workspace, Exploring Discovery, Discovery, ITOM Visibility, IT Operations Management] diff --git a/markdown/it-operations-management/discovery/discovery-admin-workspace-setup.md b/markdown/it-operations-management/discovery/discovery-admin-workspace-setup.md index 173d4f0557c..688fe8751b9 100644 --- a/markdown/it-operations-management/discovery/discovery-admin-workspace-setup.md +++ b/markdown/it-operations-management/discovery/discovery-admin-workspace-setup.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 keywords: [Discovery, Admin, Workspace] breadcrumb: [Discovery Admin Workspace, Exploring Discovery, Discovery, ITOM Visibility, IT Operations Management] diff --git a/markdown/it-operations-management/discovery/discovery-guided-setup.md b/markdown/it-operations-management/discovery/discovery-guided-setup.md index f03b273f1f6..92fdb213624 100644 --- a/markdown/it-operations-management/discovery/discovery-guided-setup.md +++ b/markdown/it-operations-management/discovery/discovery-guided-setup.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Discovery setup, Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/discovery-ip-address-configuration.md b/markdown/it-operations-management/discovery/discovery-ip-address-configuration.md index 0c8471b0ee5..9056c9d9bbd 100644 --- a/markdown/it-operations-management/discovery/discovery-ip-address-configuration.md +++ b/markdown/it-operations-management/discovery/discovery-ip-address-configuration.md @@ -231,15 +231,15 @@ Role required: discovery\_admin or agent\_admin 5. Choose one of the following options from the **Type** drop-down list. -
+
Option - + Description -
+
**IP Address List** @@ -247,7 +247,7 @@ Description Enables you to exclude non-consecutive IP addresses by listing individual IP addresses in the **Discovery Range Item IPs** related list.**Note:** After you select **IP Address List** as the **Type**, you must right-click the header and select **Save** before you can begin adding IPs to the related list. -
+
**IP Address Range** @@ -255,7 +255,7 @@ Enables you to exclude non-consecutive IP addresses by listing individual IP add Enables you to exclude a range of IPs by providing the starting and ending IP addresses. -
+
**IP Network** diff --git a/markdown/it-operations-management/discovery/discovery-schedule-form.md b/markdown/it-operations-management/discovery/discovery-schedule-form.md index 36aacbd4d8c..dc37201c1cd 100644 --- a/markdown/it-operations-management/discovery/discovery-schedule-form.md +++ b/markdown/it-operations-management/discovery/discovery-schedule-form.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 11 breadcrumb: [Discovery reference, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/enable-aws-ssm-based-discovery.md b/markdown/it-operations-management/discovery/enable-aws-ssm-based-discovery.md index d40dc316c4e..9fb479e24c3 100644 --- a/markdown/it-operations-management/discovery/enable-aws-ssm-based-discovery.md +++ b/markdown/it-operations-management/discovery/enable-aws-ssm-based-discovery.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [AWS SSM discovery, Discovery for AWS, Discovery for cloud environment, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/enable-root-fallback.md b/markdown/it-operations-management/discovery/enable-root-fallback.md index bbad11c44b1..99bf12e70e0 100644 --- a/markdown/it-operations-management/discovery/enable-root-fallback.md +++ b/markdown/it-operations-management/discovery/enable-root-fallback.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [AWS SSM discovery, Discovery for AWS, Discovery for cloud environment, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/error-framework-daw.md b/markdown/it-operations-management/discovery/error-framework-daw.md index 779b314fc8c..5cb00cd762a 100644 --- a/markdown/it-operations-management/discovery/error-framework-daw.md +++ b/markdown/it-operations-management/discovery/error-framework-daw.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Discovery Admin Workspace Diagnostics, Discovery Admin Workspace, Exploring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/firewall-audit-reporting.md b/markdown/it-operations-management/discovery/firewall-audit-reporting.md index 288d6546258..b18c2e6cb9a 100644 --- a/markdown/it-operations-management/discovery/firewall-audit-reporting.md +++ b/markdown/it-operations-management/discovery/firewall-audit-reporting.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/ipv6-ipam-disco-integration.md b/markdown/it-operations-management/discovery/ipv6-ipam-disco-integration.md index a0d7eeff384..50ac4f9f8ed 100644 --- a/markdown/it-operations-management/discovery/ipv6-ipam-disco-integration.md +++ b/markdown/it-operations-management/discovery/ipv6-ipam-disco-integration.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/itom-conf-console.md b/markdown/it-operations-management/discovery/itom-conf-console.md index c9f35a57df8..d1c0e7bf03e 100644 --- a/markdown/it-operations-management/discovery/itom-conf-console.md +++ b/markdown/it-operations-management/discovery/itom-conf-console.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Discovery setup, Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/kva-p-benchmark.md b/markdown/it-operations-management/discovery/kva-p-benchmark.md index 5e9d228dd29..2e353f29dd5 100644 --- a/markdown/it-operations-management/discovery/kva-p-benchmark.md +++ b/markdown/it-operations-management/discovery/kva-p-benchmark.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Kubernetes Visibility Agent support matrix, Kubernetes Visibility Agent Reference, Kubernetes discovery using Kubernetes Visibility Agent, Discovery for containerized resources, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/r_QueueRegistrationForm.md b/markdown/it-operations-management/discovery/r_QueueRegistrationForm.md index cb46e68eda3..58aa2311b50 100644 --- a/markdown/it-operations-management/discovery/r_QueueRegistrationForm.md +++ b/markdown/it-operations-management/discovery/r_QueueRegistrationForm.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Discovery reference, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/r_dawScheduleDetailsOverview.md b/markdown/it-operations-management/discovery/r_dawScheduleDetailsOverview.md index 4ea9118e459..fa3b7cd03d0 100644 --- a/markdown/it-operations-management/discovery/r_dawScheduleDetailsOverview.md +++ b/markdown/it-operations-management/discovery/r_dawScheduleDetailsOverview.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Discovery Admin Workspace reference, Discovery reference, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/r_dawSupportTools.md b/markdown/it-operations-management/discovery/r_dawSupportTools.md index 9b689e1ae97..54d093aaaf3 100644 --- a/markdown/it-operations-management/discovery/r_dawSupportTools.md +++ b/markdown/it-operations-management/discovery/r_dawSupportTools.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Discovery Admin Workspace reference, Discovery reference, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/r_discovery-admin-workspace-reference.md b/markdown/it-operations-management/discovery/r_discovery-admin-workspace-reference.md index 300bce69d08..bbaad62498a 100644 --- a/markdown/it-operations-management/discovery/r_discovery-admin-workspace-reference.md +++ b/markdown/it-operations-management/discovery/r_discovery-admin-workspace-reference.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Discovery reference, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/running-kva-at-scale.md b/markdown/it-operations-management/discovery/running-kva-at-scale.md index 862acd3f57a..8b837364902 100644 --- a/markdown/it-operations-management/discovery/running-kva-at-scale.md +++ b/markdown/it-operations-management/discovery/running-kva-at-scale.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Kubernetes Visibility Agent support matrix, Kubernetes Visibility Agent Reference, Kubernetes discovery using Kubernetes Visibility Agent, Discovery for containerized resources, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/sensitive-data-filters.md b/markdown/it-operations-management/discovery/sensitive-data-filters.md index ae866310266..04eb4069044 100644 --- a/markdown/it-operations-management/discovery/sensitive-data-filters.md +++ b/markdown/it-operations-management/discovery/sensitive-data-filters.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Advanced Discovery configuration, Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/serverless-discovery.md b/markdown/it-operations-management/discovery/serverless-discovery.md index a15d0107054..88b1b07aa80 100644 --- a/markdown/it-operations-management/discovery/serverless-discovery.md +++ b/markdown/it-operations-management/discovery/serverless-discovery.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Running discoveries in your network, Using Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/set-config-file-deletion-strategy.md b/markdown/it-operations-management/discovery/set-config-file-deletion-strategy.md index 000201bf73b..3026ec8bc59 100644 --- a/markdown/it-operations-management/discovery/set-config-file-deletion-strategy.md +++ b/markdown/it-operations-management/discovery/set-config-file-deletion-strategy.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Configuration file tracking, Advanced Discovery configuration, Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/set-deletion-strategy.md b/markdown/it-operations-management/discovery/set-deletion-strategy.md index 779c93f42ce..fa88da80d7b 100644 --- a/markdown/it-operations-management/discovery/set-deletion-strategy.md +++ b/markdown/it-operations-management/discovery/set-deletion-strategy.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [CI deletion strategies for pattern discovery, Advanced Discovery configuration, Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/set-up-alibaba-cloud-service-account.md b/markdown/it-operations-management/discovery/set-up-alibaba-cloud-service-account.md index b6f681e0dce..062407d888e 100644 --- a/markdown/it-operations-management/discovery/set-up-alibaba-cloud-service-account.md +++ b/markdown/it-operations-management/discovery/set-up-alibaba-cloud-service-account.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Discovery for Alibaba Cloud, Discovery for cloud environment, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/t_AjustScaleFactorEF.md b/markdown/it-operations-management/discovery/t_AjustScaleFactorEF.md index 6ca6f283824..86d2a6f793f 100644 --- a/markdown/it-operations-management/discovery/t_AjustScaleFactorEF.md +++ b/markdown/it-operations-management/discovery/t_AjustScaleFactorEF.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Optimizing Discovery load for Event Framework, Configure Discovery to use Event Framework, Advanced Discovery configuration, Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/track-configuration-files.md b/markdown/it-operations-management/discovery/track-configuration-files.md index a35645c2163..7f803b90177 100644 --- a/markdown/it-operations-management/discovery/track-configuration-files.md +++ b/markdown/it-operations-management/discovery/track-configuration-files.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Configuration file tracking, Advanced Discovery configuration, Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/tracked-config-files.md b/markdown/it-operations-management/discovery/tracked-config-files.md index ad123aa9c4b..3848c506c05 100644 --- a/markdown/it-operations-management/discovery/tracked-config-files.md +++ b/markdown/it-operations-management/discovery/tracked-config-files.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 7 breadcrumb: [Advanced Discovery configuration, Configuring Discovery, Discovery, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/discovery/untitled2.md b/markdown/it-operations-management/discovery/untitled2.md index 5ac0a3d755c..24d6adbb07e 100644 --- a/markdown/it-operations-management/discovery/untitled2.md +++ b/markdown/it-operations-management/discovery/untitled2.md @@ -7,7 +7,7 @@ release: australia product: Discovery classification: discovery topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 keywords: [Agent Client Collector, Kubernetes, Visibility, advanced configuration, settings, Cloud Native Operations for Visibility, CNO for Visibility] breadcrumb: [Kubernetes Visibility Agent Reference, Kubernetes discovery using Kubernetes Visibility Agent, Discovery for containerized resources, Discovery, ITOM Visibility, IT Operations Management] diff --git a/markdown/it-operations-management/event-management/add-cmdb-tables-impact-cal.md b/markdown/it-operations-management/event-management/add-cmdb-tables-impact-cal.md index 6144de596c4..c7928eb6aa6 100644 --- a/markdown/it-operations-management/event-management/add-cmdb-tables-impact-cal.md +++ b/markdown/it-operations-management/event-management/add-cmdb-tables-impact-cal.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Alert impact calculation, Manage and monitor alerts, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/add-impact-cal-services.md b/markdown/it-operations-management/event-management/add-impact-cal-services.md index fc5ab39d470..07681259d99 100644 --- a/markdown/it-operations-management/event-management/add-impact-cal-services.md +++ b/markdown/it-operations-management/event-management/add-impact-cal-services.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Alert impact calculation, Manage and monitor alerts, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/aiops-conf-console.md b/markdown/it-operations-management/event-management/aiops-conf-console.md index c337988d406..fd1c5239c89 100644 --- a/markdown/it-operations-management/event-management/aiops-conf-console.md +++ b/markdown/it-operations-management/event-management/aiops-conf-console.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/apply-quick-response-in-alert.md b/markdown/it-operations-management/event-management/apply-quick-response-in-alert.md index 77981560a01..73a152e8662 100644 --- a/markdown/it-operations-management/event-management/apply-quick-response-in-alert.md +++ b/markdown/it-operations-management/event-management/apply-quick-response-in-alert.md @@ -38,7 +38,7 @@ If you select a remediation link when invoking a Quick Response, a workflow is e If the link that you require is not available, perform one of these actions. -
+
**For Remediation, define a remediation task using an Alert rule based on the selected alert** @@ -55,7 +55,7 @@ If you select a remediation link when invoking a Quick Response, a workflow is e 7. Click **Update**. For further information, see [Migrate an alert action rule to an alert management rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/event-management/t_EMCreateAlertRule.md). -
+
**For Launch Application, create a web application link using an Alert rule based on the selected alert** diff --git a/markdown/it-operations-management/event-management/assign-operator-view-in-express-list.md b/markdown/it-operations-management/event-management/assign-operator-view-in-express-list.md index 5f8ac390ca9..38dc1604d9e 100644 --- a/markdown/it-operations-management/event-management/assign-operator-view-in-express-list.md +++ b/markdown/it-operations-management/event-management/assign-operator-view-in-express-list.md @@ -30,15 +30,15 @@ Role required: evt\_mgmt\_admin 3. Assign users or groups to the selected Express List view. -
+
Task - + Procedure -
+
**Assign a user to the selected Express List view** @@ -49,7 +49,7 @@ Procedure 3. Select the user and then select the save icon \(\[Omitted image "save-icon.png"\] Alt text: Save icon.\). -
+
**Assign a user group to the selected Express List view** diff --git a/markdown/it-operations-management/event-management/azure-events-authentication.md b/markdown/it-operations-management/event-management/azure-events-authentication.md index 8b7fa25d213..389e555d757 100644 --- a/markdown/it-operations-management/event-management/azure-events-authentication.md +++ b/markdown/it-operations-management/event-management/azure-events-authentication.md @@ -94,15 +94,15 @@ Configure the Event Management environment for the collection of events from Azu 8. Enter the `OIDC Metadata URL` according to the Azure token used by the registered application, as shown in the following table. -
+
Azure token - + OIDC Metadata URL -
+
**V2** @@ -114,7 +114,7 @@ In the OIDC Provider Configuration form, add the following URL to the **OIDC Met **Note:** If attempting to integrate Azure Gov Cloud with the ServiceNow Azure Monitor Connector, remember to change the claim value to `f1f34126-d4ef-40e1-ad4b-bf5d47b4860d`. -
+
**V1** diff --git a/markdown/it-operations-management/event-management/binding-alert-CI-host-default.md b/markdown/it-operations-management/event-management/binding-alert-CI-host-default.md index 66c6403faa7..fd7d24c607c 100644 --- a/markdown/it-operations-management/event-management/binding-alert-CI-host-default.md +++ b/markdown/it-operations-management/event-management/binding-alert-CI-host-default.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [Binding alerts to CIs, Event rules, Processing Events, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/ci-device-binding.md b/markdown/it-operations-management/event-management/ci-device-binding.md index bf25e8362e8..a43b95b745b 100644 --- a/markdown/it-operations-management/event-management/ci-device-binding.md +++ b/markdown/it-operations-management/event-management/ci-device-binding.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Bind host CIs using CI field matching, Overriding default binding, Binding alerts to CIs, Event rules, Processing Events, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/ci-matching-ci-is-host.md b/markdown/it-operations-management/event-management/ci-matching-ci-is-host.md index b9e867ec7ac..180848423b5 100644 --- a/markdown/it-operations-management/event-management/ci-matching-ci-is-host.md +++ b/markdown/it-operations-management/event-management/ci-matching-ci-is-host.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Overriding default binding, Binding alerts to CIs, Event rules, Processing Events, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/ci-matching-manual-field.md b/markdown/it-operations-management/event-management/ci-matching-manual-field.md index 9af98796abd..3fedc32827c 100644 --- a/markdown/it-operations-management/event-management/ci-matching-manual-field.md +++ b/markdown/it-operations-management/event-management/ci-matching-manual-field.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Overriding default binding, Binding alerts to CIs, Event rules, Processing Events, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/configure-alert-correlation-logic-order.md b/markdown/it-operations-management/event-management/configure-alert-correlation-logic-order.md index 5b4cc7b037f..cbabdb91aa9 100644 --- a/markdown/it-operations-management/event-management/configure-alert-correlation-logic-order.md +++ b/markdown/it-operations-management/event-management/configure-alert-correlation-logic-order.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Scheduled jobs and parameters for alert grouping, Alert grouping, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/configure-kafka-metrics-connector.md b/markdown/it-operations-management/event-management/configure-kafka-metrics-connector.md index e9322c2f4d2..dc417753864 100644 --- a/markdown/it-operations-management/event-management/configure-kafka-metrics-connector.md +++ b/markdown/it-operations-management/event-management/configure-kafka-metrics-connector.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configure a pull connector, Configure Event Management connectors, Event Management Integrations, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/configure-nagios-metrics-connector.md b/markdown/it-operations-management/event-management/configure-nagios-metrics-connector.md index 0c30c20a26e..d9b4274f379 100644 --- a/markdown/it-operations-management/event-management/configure-nagios-metrics-connector.md +++ b/markdown/it-operations-management/event-management/configure-nagios-metrics-connector.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Configure a pull connector, Configure Event Management connectors, Event Management Integrations, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/configure-solarwinds-connector.md b/markdown/it-operations-management/event-management/configure-solarwinds-connector.md index 864766acb9b..3419a01aeff 100644 --- a/markdown/it-operations-management/event-management/configure-solarwinds-connector.md +++ b/markdown/it-operations-management/event-management/configure-solarwinds-connector.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Configure a pull connector, Configure Event Management connectors, Event Management Integrations, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/configure-zabbix-metrics-connector.md b/markdown/it-operations-management/event-management/configure-zabbix-metrics-connector.md index d5d1c73c817..090dd258fb8 100644 --- a/markdown/it-operations-management/event-management/configure-zabbix-metrics-connector.md +++ b/markdown/it-operations-management/event-management/configure-zabbix-metrics-connector.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Configure a pull connector, Configure Event Management connectors, Event Management Integrations, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/create-or-edit-event-rule.md b/markdown/it-operations-management/event-management/create-or-edit-event-rule.md index c756e928794..41e2d241f5c 100644 --- a/markdown/it-operations-management/event-management/create-or-edit-event-rule.md +++ b/markdown/it-operations-management/event-management/create-or-edit-event-rule.md @@ -52,7 +52,7 @@ You can refresh an existing event rule with new event data. For more information 1. Navigate to **All** > **Event Management** > **Rules** > **Event Rules** and take one of the following actions. -
+
**Create an event rule from an existing event** @@ -66,7 +66,7 @@ You can refresh an existing event rule with new event data. For more information The event fields are copied to the Event Field Rules section of the rule. -
+
**Edit an existing event rule** @@ -79,7 +79,7 @@ Rule cannot be viewed in the event rule designer. To modify the rule click 'Save and Upgrade'. ``` -
+
**Create an event rule** @@ -147,7 +147,7 @@ When the rules are running – first the global rules run and then the rules tha
4. Define the event rule using these Event Rule Designer features. -
+
**Event Filter** @@ -155,7 +155,7 @@ When the rules are running – first the global rules run and then the rules tha Define a filter to restrict to which events the event rule must apply. See [Filter the events that an event rule applies to](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/event-management/t_EMCreateFilter.md). -
+
**Transform and compose alert output** @@ -163,7 +163,7 @@ Define a filter to restrict to which events the event rule must apply. See [Filt Configure the customization of alert content. See [Configure an event rule to customize alert content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/event-management/t_EMComposeOuput.md). -
+
**Threshold** @@ -171,7 +171,7 @@ Configure the customization of alert content. See [Configure an event rule to cu Create or close alerts according to the specified threshold. See [Set a threshold to suppress alert generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/event-management/t_EMISetThresholdEvent.md). -
+
**Binding** diff --git a/markdown/it-operations-management/event-management/datadog-events-webhook.md b/markdown/it-operations-management/event-management/datadog-events-webhook.md index 62e71b4ae87..f8398a6970e 100644 --- a/markdown/it-operations-management/event-management/datadog-events-webhook.md +++ b/markdown/it-operations-management/event-management/datadog-events-webhook.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Integrate Datadog platform events, Integrate with push connectors, Configure a push connector, Configure Event Management connectors, Event Management Integrations, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/datadog-oauth-authentication.md b/markdown/it-operations-management/event-management/datadog-oauth-authentication.md index c2bcedcbf43..818295d15ff 100644 --- a/markdown/it-operations-management/event-management/datadog-oauth-authentication.md +++ b/markdown/it-operations-management/event-management/datadog-oauth-authentication.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Integrate Datadog platform events, Integrate with push connectors, Configure a push connector, Configure Event Management connectors, Event Management Integrations, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/dynatrace-events-webhook.md b/markdown/it-operations-management/event-management/dynatrace-events-webhook.md index 58d44b77ef2..c5864b61c80 100644 --- a/markdown/it-operations-management/event-management/dynatrace-events-webhook.md +++ b/markdown/it-operations-management/event-management/dynatrace-events-webhook.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Integrate Dynatrace platform events, Integrate with push connectors, Configure a push connector, Configure Event Management connectors, Event Management Integrations, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/dynatrace-oauth-authentication.md b/markdown/it-operations-management/event-management/dynatrace-oauth-authentication.md index d48c324dca2..e2ed4d79690 100644 --- a/markdown/it-operations-management/event-management/dynatrace-oauth-authentication.md +++ b/markdown/it-operations-management/event-management/dynatrace-oauth-authentication.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Integrate Dynatrace platform events, Integrate with push connectors, Configure a push connector, Configure Event Management connectors, Event Management Integrations, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/grafana-events-oauth-authentication.md b/markdown/it-operations-management/event-management/grafana-events-oauth-authentication.md index b55c9dccbc3..ca4e670f676 100644 --- a/markdown/it-operations-management/event-management/grafana-events-oauth-authentication.md +++ b/markdown/it-operations-management/event-management/grafana-events-oauth-authentication.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Integrate Grafana events, Integrate with push connectors, Configure a push connector, Configure Event Management connectors, Event Management Integrations, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/grafana-integration.md b/markdown/it-operations-management/event-management/grafana-integration.md index 12a049968cb..76ab37f832c 100644 --- a/markdown/it-operations-management/event-management/grafana-integration.md +++ b/markdown/it-operations-management/event-management/grafana-integration.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Integrate with push connectors, Configure a push connector, Configure Event Management connectors, Event Management Integrations, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/installed-domain-properties.md b/markdown/it-operations-management/event-management/installed-domain-properties.md index 7f9e30c8b8a..ed052d936f2 100644 --- a/markdown/it-operations-management/event-management/installed-domain-properties.md +++ b/markdown/it-operations-management/event-management/installed-domain-properties.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Event Management reference, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/instana-integration.md b/markdown/it-operations-management/event-management/instana-integration.md index 49536acf128..0e38b3cb6d6 100644 --- a/markdown/it-operations-management/event-management/instana-integration.md +++ b/markdown/it-operations-management/event-management/instana-integration.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Integrate with push connectors, Configure a push connector, Configure Event Management connectors, Event Management Integrations, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/instana-oauth-authentication.md b/markdown/it-operations-management/event-management/instana-oauth-authentication.md index e22668f7631..f3026625963 100644 --- a/markdown/it-operations-management/event-management/instana-oauth-authentication.md +++ b/markdown/it-operations-management/event-management/instana-oauth-authentication.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Integrate Instana events, Integrate with push connectors, Configure a push connector, Configure Event Management connectors, Event Management Integrations, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/license-usage.md b/markdown/it-operations-management/event-management/license-usage.md index 19e96a6a526..1499d24c3bc 100644 --- a/markdown/it-operations-management/event-management/license-usage.md +++ b/markdown/it-operations-management/event-management/license-usage.md @@ -30,15 +30,15 @@ The **Event Management - Node Count Store** job calculates the number of unique The table is filled automatically based on the alerts in the system. The user has no permission to edit the table. It is used to calculate the usage of the Event Management licensing. -
+
Column - + Description -
+
**CMDB CI** @@ -46,7 +46,7 @@ Description The CI that is bound to the alert that is generated from the event. If there is a value for this field, the **Node** field is empty. -
+
**Node** @@ -54,7 +54,7 @@ The CI that is bound to the alert that is generated from the event. If there is The string value of the **Node** field of the event. If there is a value for this field, the **CMDB CI** field is empty. -
+
**Type** @@ -65,7 +65,7 @@ One of these values:- Unknown - A CI has not bound to the generated alert. - PaaS - The source of the event was Platform as a Service. -
+
**Is licensable** diff --git a/markdown/it-operations-management/event-management/manage-views-express-list-admin.md b/markdown/it-operations-management/event-management/manage-views-express-list-admin.md index c35450299c1..e577273579d 100644 --- a/markdown/it-operations-management/event-management/manage-views-express-list-admin.md +++ b/markdown/it-operations-management/event-management/manage-views-express-list-admin.md @@ -137,15 +137,15 @@ Add an alert tag filter condition 5. Assign users and groups to the Express List view. -
+
Task - + Procedure -
+
**Assign a user to the selected Express List view** @@ -157,7 +157,7 @@ Procedure 4. Select the save icon \[Omitted image "save-icon.png"\]. -
+
**Assign a user group to the selected Express List view** diff --git a/markdown/it-operations-management/event-management/metric-collection-otel.md b/markdown/it-operations-management/event-management/metric-collection-otel.md index 457dd4cdf25..71f0cf53e5b 100644 --- a/markdown/it-operations-management/event-management/metric-collection-otel.md +++ b/markdown/it-operations-management/event-management/metric-collection-otel.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Integrate with push connectors, Configure a push connector, Configure Event Management connectors, Event Management Integrations, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/operator-phase-acknowledge-analyze.md b/markdown/it-operations-management/event-management/operator-phase-acknowledge-analyze.md index be42517ccc9..092067cf3a8 100644 --- a/markdown/it-operations-management/event-management/operator-phase-acknowledge-analyze.md +++ b/markdown/it-operations-management/event-management/operator-phase-acknowledge-analyze.md @@ -215,7 +215,7 @@ Any existing knowledge base \(KB\) article that is associated with the alert. Wh Acknowledging an alert does not assign it to you, nor does it create a task like an incident or change request. It simply lets other operators know that you are aware of the issue. After you acknowledge an alert, you will take further action during the triage stage. -
+
**Acknowledge a single alert** @@ -225,7 +225,7 @@ With this process, you can acknowledge only the alert that you are viewing.1. O 2. Select the **Acknowledged** check box. -
+
**Acknowledge one or more alerts** diff --git a/markdown/it-operations-management/event-management/overriding-default-binding.md b/markdown/it-operations-management/event-management/overriding-default-binding.md index c3a03a6bcee..f3ecc584f84 100644 --- a/markdown/it-operations-management/event-management/overriding-default-binding.md +++ b/markdown/it-operations-management/event-management/overriding-default-binding.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Binding alerts to CIs, Event rules, Processing Events, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/personalize-domain-separation-pull-connectors.md b/markdown/it-operations-management/event-management/personalize-domain-separation-pull-connectors.md index fa0e141137d..387df0be0db 100644 --- a/markdown/it-operations-management/event-management/personalize-domain-separation-pull-connectors.md +++ b/markdown/it-operations-management/event-management/personalize-domain-separation-pull-connectors.md @@ -62,15 +62,15 @@ Role required: evt\_mgmt\_admin 9. In the Connector Instance Values list, provide a value in the **Value** field of the parameters. -
+
Parameter - + Value -
+
**__payloadDomainInfoFieldValue__** @@ -78,7 +78,7 @@ Value The value that will be used to match the domain record. For example, ServiceNow. -
+
**__payloadDomainInfoFieldName__** diff --git a/markdown/it-operations-management/event-management/personalize-domain-separation-push-connectors.md b/markdown/it-operations-management/event-management/personalize-domain-separation-push-connectors.md index 61f26a47b37..4e7160ef206 100644 --- a/markdown/it-operations-management/event-management/personalize-domain-separation-push-connectors.md +++ b/markdown/it-operations-management/event-management/personalize-domain-separation-push-connectors.md @@ -44,15 +44,15 @@ Role required: evt\_mgmt\_admin 4. In the **Push Connector Configurations** screen, determine whether events should be created in the provided domain or the domain provided in the payload of each event. -
+
Domain creation location - + Parameter and values -
+
**The provided domain** @@ -62,7 +62,7 @@ Parameter and values - **Value**: domain-identifier -
+
**The domain provided in the payload of each event** diff --git a/markdown/it-operations-management/event-management/remove-cmdb-tables-impact-cal.md b/markdown/it-operations-management/event-management/remove-cmdb-tables-impact-cal.md index 7bac8f84ab0..8ea21759968 100644 --- a/markdown/it-operations-management/event-management/remove-cmdb-tables-impact-cal.md +++ b/markdown/it-operations-management/event-management/remove-cmdb-tables-impact-cal.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Alert impact calculation, Manage and monitor alerts, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/remove-impact-cal-services.md b/markdown/it-operations-management/event-management/remove-impact-cal-services.md index 30ad77a475e..d1695bec3be 100644 --- a/markdown/it-operations-management/event-management/remove-impact-cal-services.md +++ b/markdown/it-operations-management/event-management/remove-impact-cal-services.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Alert impact calculation, Manage and monitor alerts, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/run-multiple-alert-group-scheduled-jobs.md b/markdown/it-operations-management/event-management/run-multiple-alert-group-scheduled-jobs.md index 9ac104e017c..974333eb703 100644 --- a/markdown/it-operations-management/event-management/run-multiple-alert-group-scheduled-jobs.md +++ b/markdown/it-operations-management/event-management/run-multiple-alert-group-scheduled-jobs.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Scheduled jobs and parameters for alert grouping, Alert grouping, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/shared-impacted-services-grouping.md b/markdown/it-operations-management/event-management/shared-impacted-services-grouping.md index d584217574b..8d9871ea604 100644 --- a/markdown/it-operations-management/event-management/shared-impacted-services-grouping.md +++ b/markdown/it-operations-management/event-management/shared-impacted-services-grouping.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Mixed alert grouping, Alert grouping types and creation methods, Alert grouping, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/t_EMConfigAlertStateFlapDetect.md b/markdown/it-operations-management/event-management/t_EMConfigAlertStateFlapDetect.md index 4b5578dfc38..58fcd14ca49 100644 --- a/markdown/it-operations-management/event-management/t_EMConfigAlertStateFlapDetect.md +++ b/markdown/it-operations-management/event-management/t_EMConfigAlertStateFlapDetect.md @@ -30,15 +30,15 @@ Flapping occurs when the event source continues to generate events even after it 2. Edit the following properties, as appropriate. -
+
Property - + Description -
+
**evt\_mgmt.update\_alert\_restricted\_fields\_elapsed\_time** @@ -50,7 +50,7 @@ When the system receives events that do not update alerts—because the event da If an identical event is received within this interval, the update is suppressed to avoid generating frequent, redundant notifications. By default, the interval is set to 86,400 seconds \(24 hours\). -
+
**evt\_mgmt.flap\_interval** @@ -60,7 +60,7 @@ Flap interval, in seconds, which is the time period within which an alert enters An alert enters the flapping state when its current **Flap Count** value reaches or exceeds the given **evt\_mgmt.flap\_frequency** property value within the time period specified by the **__evt\_mgmt.flap\_interval__** property. -
+
**evt\_mgmt.flap\_frequency** @@ -68,7 +68,7 @@ Flap interval, in seconds, which is the time period within which an alert enters Flap frequency, frequency an alert must reoccur to enter the flapping state. -
+
**evt\_mgmt.flap\_quiet\_interval** diff --git a/markdown/it-operations-management/event-management/t_EMConfigureImpactRule.md b/markdown/it-operations-management/event-management/t_EMConfigureImpactRule.md index 3ad8c7d83e1..fd259dcbae3 100644 --- a/markdown/it-operations-management/event-management/t_EMConfigureImpactRule.md +++ b/markdown/it-operations-management/event-management/t_EMConfigureImpactRule.md @@ -30,7 +30,7 @@ You can view and adjust the impact rules of CIs from the application service map 1. Open the application service map from either the Event Management dashboard or the Application service list. -
+
**From the Event Management dashboard** @@ -40,7 +40,7 @@ You can view and adjust the impact rules of CIs from the application service map 2. Double-click the tile of the application services. -
+
**From the Application Service list** diff --git a/markdown/it-operations-management/event-management/t_EMMonitorManualService.md b/markdown/it-operations-management/event-management/t_EMMonitorManualService.md index 10f8d4d5e0d..44f9bf01a7e 100644 --- a/markdown/it-operations-management/event-management/t_EMMonitorManualService.md +++ b/markdown/it-operations-management/event-management/t_EMMonitorManualService.md @@ -30,15 +30,15 @@ Role required: evt\_mgmt\_admin, evt\_mgmt\_operator, or evt\_mgmt\_user 3. Do one or more of the following. -
+
Option - + Action -
+
**View alert details for a CI** @@ -48,7 +48,7 @@ In the service map:1. Click a CI tile. 2. Below the map, click the **Alerts** tab and review the listed alerts. -
+
**View impact on the CI parent** @@ -59,7 +59,7 @@ In the service map:1. Click a CI tile. 3. Adjust the impact rules as necessary. -
+
**Change the map display, map layout, or map indicators** @@ -69,7 +69,7 @@ In the service map header:1. Click the menu icon. 2. Configure the appropriate settings. -
+
**Navigate to another application services** @@ -85,7 +85,7 @@ In the service map header:1. Click the down arrow next to the service name or t - **Warning**: Blue \(lowest severity\). -
+
**View properties for a CI** diff --git a/markdown/it-operations-management/event-management/t_EMPutAnAlertIntoMaintenance.md b/markdown/it-operations-management/event-management/t_EMPutAnAlertIntoMaintenance.md index f74c615d48b..16848fc8182 100644 --- a/markdown/it-operations-management/event-management/t_EMPutAnAlertIntoMaintenance.md +++ b/markdown/it-operations-management/event-management/t_EMPutAnAlertIntoMaintenance.md @@ -30,7 +30,7 @@ Placing the alert in maintenance does not place the CI into maintenance. The **S 2. Perform one of the following actions. -
+
**To put multiple alerts into maintenance** @@ -38,7 +38,7 @@ Placing the alert in maintenance does not place the CI into maintenance. The **S Select the check boxes next to each alert, and then click the **Maintenance** UI action at the top of the list. -
+
**To put one alert into maintenance** diff --git a/markdown/it-operations-management/event-management/t_EMSNMPTrapEvent.md b/markdown/it-operations-management/event-management/t_EMSNMPTrapEvent.md index 2da90a0ac23..d2bf626b7db 100644 --- a/markdown/it-operations-management/event-management/t_EMSNMPTrapEvent.md +++ b/markdown/it-operations-management/event-management/t_EMSNMPTrapEvent.md @@ -39,15 +39,15 @@ Use the **MID SNMP Trap Listeners** to listen for SNMP traps. In this configurat 3. Complete the SNMP Trap Collector Context form. -
+
Option - + Description -
+
**Name** @@ -55,7 +55,7 @@ Description Unique name for the SNMP Trap Collector. -
+
**Short description** @@ -63,7 +63,7 @@ Unique name for the SNMP Trap Collector. Short description of the MID Server extension execution context. -
+
**SNMP version** @@ -73,7 +73,7 @@ Specify the SNMP version:- v1 and v2c - v3 -
+
**Minimum Security Level** @@ -85,7 +85,7 @@ The valid security level values are: - None - No security level value set. - authPriv - Communication with authentication and privacy. **Note:** This field appears only when `v3` is selected in the **SNMP version** field. -
+
**UDP Port** @@ -93,7 +93,7 @@ The valid security level values are: - None - No security level value set. UDP port for SNMP Trap Collector to receive SNMP Traps. The default value is **1,162**. However, if the port is already in use, you can use any other free port instead. -
+
**Status** @@ -107,7 +107,7 @@ The status of the trap listener. This field is blank until the listener is run. - **Error:** The listener failed with an error. -
+
**Execute on** @@ -115,7 +115,7 @@ The status of the trap listener. This field is blank until the listener is run. The MID Server location for running this listener. Select from specific MID Server. The recommended setting is **Specific MID Server**. Network hardware typically has to be configured to send to a specific IP address. -
+
**MID Server** @@ -123,7 +123,7 @@ The MID Server location for running this listener. Select from specific MID Serv Specify the name of the designated MID Server when you select **Specific MID Server** in the **Execute on** field. -
+
**EngineID** @@ -135,7 +135,7 @@ Displays only when **SNMP version=v3**. - When sending an SNMP Trap message, include a value other than the default value of this field in the message. -
+
**Executing on** diff --git a/markdown/it-operations-management/event-management/t_EMUpgradeNetcoolConnector.md b/markdown/it-operations-management/event-management/t_EMUpgradeNetcoolConnector.md index 34f66647a4c..18fb45a6c97 100644 --- a/markdown/it-operations-management/event-management/t_EMUpgradeNetcoolConnector.md +++ b/markdown/it-operations-management/event-management/t_EMUpgradeNetcoolConnector.md @@ -54,15 +54,15 @@ To use IBM Netcool\_V2 connector, configure a connector instance for the MID Ser 4. In the Connector Parameters section, specify the value of the required Netcool parameters. -
+
Connector - + Required parameters -
+
**IBM Netcool\_V2** diff --git a/markdown/it-operations-management/event-management/t_EMViewImpactTree.md b/markdown/it-operations-management/event-management/t_EMViewImpactTree.md index 7d5d085b8d8..31fb8c81172 100644 --- a/markdown/it-operations-management/event-management/t_EMViewImpactTree.md +++ b/markdown/it-operations-management/event-management/t_EMViewImpactTree.md @@ -51,7 +51,7 @@ You can also learn about the impact tree from the following video tutorial. - **OK \(green\)**: An alert is created. The resource is still functional. 6. Do one or more of the following. -
+
**Adjust impact rules** @@ -61,7 +61,7 @@ You can also learn about the impact tree from the following video tutorial. 2. Review and adjust the impact rules as necessary. -
+
**Remediate an alert** diff --git a/markdown/it-operations-management/event-management/t_EMViewTopology.md b/markdown/it-operations-management/event-management/t_EMViewTopology.md index 699ff78c59e..baf38474f9e 100644 --- a/markdown/it-operations-management/event-management/t_EMViewTopology.md +++ b/markdown/it-operations-management/event-management/t_EMViewTopology.md @@ -35,15 +35,15 @@ You can open a service map from these places: 2. Next to the service, click **View Map**. 2. Do one or more of the following. -
+
Option - + action -
+
**View alerts for a CI by type and severity** @@ -53,7 +53,7 @@ In the service map:1. Click a CI tile. 2. Below the map, click the **Alerts** tab and review the listed alerts. -
+
**View changes to a CI in a discovered service** @@ -63,7 +63,7 @@ In the service map:1. Click a CI tile. 2. Below the map, click the **Changes** tab. -
+
**Show alert bindings to CIs** @@ -74,7 +74,7 @@ In the service map:1. Click a CI tile. 3. Below the map, click the **Affected CIs** tab. -
+
**View CI properties** @@ -85,7 +85,7 @@ In the service map:1. Click a CI tile. 3. If you want to view more detailed information, scroll to the end of the pane and click **Detailed Properties**. -
+
**Show the impact rules for a CI** @@ -95,7 +95,7 @@ In the service map:1. Click a CI that has a severity. 2. Below the service map, click the **Impact** tab and review the listed impact rules. -
+
**Show alert details for networks or storage for a service** @@ -105,7 +105,7 @@ In the service map: 1. Right-click a path between CIs. 2. Select **Show network path**or **Show storage path**. -
+
**Display additional information for CIs** @@ -115,7 +115,7 @@ In the service map header: 1. Click the additional actions menu icon \[Omitted 2. You can select the **Map Indicators** for additional information that you want to view. -
+
**Remediate a CI** diff --git a/markdown/it-operations-management/event-management/thousandeyes-events-webhook.md b/markdown/it-operations-management/event-management/thousandeyes-events-webhook.md index 6a1c52fde46..3b13506043c 100644 --- a/markdown/it-operations-management/event-management/thousandeyes-events-webhook.md +++ b/markdown/it-operations-management/event-management/thousandeyes-events-webhook.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Integrate ThousandEyes platform events, Integrate with push connectors, Configure a push connector, Configure Event Management connectors, Event Management Integrations, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/event-management/unified-grouping.md b/markdown/it-operations-management/event-management/unified-grouping.md index 3dd97126d81..a33dda526c3 100644 --- a/markdown/it-operations-management/event-management/unified-grouping.md +++ b/markdown/it-operations-management/event-management/unified-grouping.md @@ -7,7 +7,7 @@ release: australia product: Event Management classification: event-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Alert grouping types and creation methods, Alert grouping, Configuring Event Management, Event Management, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/health-log-analytics/hla-op-correlator-define.md b/markdown/it-operations-management/health-log-analytics/hla-op-correlator-define.md index 2957bd38a31..2048160f653 100644 --- a/markdown/it-operations-management/health-log-analytics/hla-op-correlator-define.md +++ b/markdown/it-operations-management/health-log-analytics/hla-op-correlator-define.md @@ -29,15 +29,15 @@ For information about the types and functions of log correlators, see [Identifyi 1. Use one of the following methods to add a log correlator. -
+
Option - + Procedure -
+
**Add a log correlator for a specific log source** @@ -48,7 +48,7 @@ Procedure 3. Select **New**. -
+
**Add a log correlator that applies either to all log sources or to only those log sources that become active after you define this log correlator** diff --git a/markdown/it-operations-management/health-log-analytics/hla-op-log-viewer-filter-sow.md b/markdown/it-operations-management/health-log-analytics/hla-op-log-viewer-filter-sow.md index ee8eb8a9bd5..fe63f4c67dc 100644 --- a/markdown/it-operations-management/health-log-analytics/hla-op-log-viewer-filter-sow.md +++ b/markdown/it-operations-management/health-log-analytics/hla-op-log-viewer-filter-sow.md @@ -37,7 +37,7 @@ This feature is supported in the Health Log Analytics application, Version 20.0. 3. Filter the search results in one of the following ways. -
+
**Add filters using the fields list** @@ -64,7 +64,7 @@ For example, to set the filter **\[Level\]\[is\]\[critical\]**, select **Add** f For example, to set the filter **\[Level\]\[is not\]\[critical\]**, select **Exclude** for the value "critical" in the Level field. -
+
**Add filters from the __Log Viewer__ table** diff --git a/markdown/it-operations-management/itom-cloud-accelerate/set-up-ccg-for-aws.md b/markdown/it-operations-management/itom-cloud-accelerate/set-up-ccg-for-aws.md index 1bba573790d..476d526ec1f 100644 --- a/markdown/it-operations-management/itom-cloud-accelerate/set-up-ccg-for-aws.md +++ b/markdown/it-operations-management/itom-cloud-accelerate/set-up-ccg-for-aws.md @@ -199,15 +199,15 @@ Name of the trusted account.Configure this field only for accounts that don't us 6. Do any one of the following actions. -
+
Option - + Description -
+
**Create an assume role configuration for the management account** @@ -225,7 +225,7 @@ For more information, see [Configure the trusting account for Cloud Configuratio For more information, see [Create an assume role configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/itom-cloud-accelerate/create-assume-role-config.md). -
+
**Configure the trusting account for Cloud Configuration Governance** diff --git a/markdown/it-operations-management/itom-create-google-api-credentials.md b/markdown/it-operations-management/itom-create-google-api-credentials.md index c99d7c4832d..460b3f77096 100644 --- a/markdown/it-operations-management/itom-create-google-api-credentials.md +++ b/markdown/it-operations-management/itom-create-google-api-credentials.md @@ -28,15 +28,15 @@ Role required: discovery\_admin 1. Configure the GCP credentials either by importing a JSON file or by filing in the record manually. -
+
Option - + Actions -
+
**Import the JSON file** @@ -50,7 +50,7 @@ Actions 6. Select **Upload Credential Data**. -
+
**Configure the credentials manually** diff --git a/markdown/it-operations-management/itom-visibility/install-nowassist-setup-itom-visibility.md b/markdown/it-operations-management/itom-visibility/install-nowassist-setup-itom-visibility.md index 63ab1a6d238..c631482535d 100644 --- a/markdown/it-operations-management/itom-visibility/install-nowassist-setup-itom-visibility.md +++ b/markdown/it-operations-management/itom-visibility/install-nowassist-setup-itom-visibility.md @@ -7,7 +7,7 @@ release: australia product: ITOM Visibility classification: itom-visibility topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/itom-visibility/manage-lg-payloads-linux-solaris.md b/markdown/it-operations-management/itom-visibility/manage-lg-payloads-linux-solaris.md index a8273235904..9840468d334 100644 --- a/markdown/it-operations-management/itom-visibility/manage-lg-payloads-linux-solaris.md +++ b/markdown/it-operations-management/itom-visibility/manage-lg-payloads-linux-solaris.md @@ -7,7 +7,7 @@ release: australia product: ITOM Visibility classification: itom-visibility topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Storage discovery, Data collected by ITOM Visibility, ITOM Visibility reference, ITOM Visibility, IT Operations Management] --- diff --git a/markdown/it-operations-management/itom-visibility/share-data-itom-content-service.md b/markdown/it-operations-management/itom-visibility/share-data-itom-content-service.md index 5e25d1d3752..96ec336db28 100644 --- a/markdown/it-operations-management/itom-visibility/share-data-itom-content-service.md +++ b/markdown/it-operations-management/itom-visibility/share-data-itom-content-service.md @@ -37,15 +37,15 @@ Role required: discovery\_admin 2. Indicate whether and what data you want to share with AI librarians. -
+
Option - + Actions -
+
**Opt in to share your data** @@ -68,7 +68,7 @@ Actions The **Content service suggestions** tile replaces the **Content service setup** tile. In the new **Content service setup** section, a green check-mark appears indicating that you have opted in to ITOM Content Service. -
+
**Set the data sharing permissions off** @@ -80,7 +80,7 @@ The **Content service suggestions** tile replaces the **Content service setup** 4. When the setting is complete, select **Home** to return to the workspace. -
+
**Opt out of sharing your data** diff --git a/markdown/it-operations-management/manage-synthetic-monitors.md b/markdown/it-operations-management/manage-synthetic-monitors.md index 963890365ba..efe5b43a056 100644 --- a/markdown/it-operations-management/manage-synthetic-monitors.md +++ b/markdown/it-operations-management/manage-synthetic-monitors.md @@ -24,15 +24,15 @@ Role required: sn\_sow\_synthetics.synthetics\_editor 2. Follow these instructions to edit a monitor. -
+
Option - + Description -
+
**Edit multiple monitor configurations** @@ -42,7 +42,7 @@ From the synthetic monitoring landing page, select one or more monitors and sele If you want to edit properties other than credentials, location, or alert settings, you must edit a single monitor at a time from the **Details** tab. -
+
**Edit a single monitor configuration** @@ -50,7 +50,7 @@ If you want to edit properties other than credentials, location, or alert settin From the synthetic monitoring landing page, select a monitor to open it and then select the **Details** tab to edit. See [Create and edit a synthetic monitor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/create-synthetic-monitor.md) for more information. -
+
**Delete monitors** diff --git a/markdown/it-operations-management/now-assist-for-it-operations-management/alert-analysis-now-assist-panel.md b/markdown/it-operations-management/now-assist-for-it-operations-management/alert-analysis-now-assist-panel.md index b0986c5ac2f..4eb53316fa9 100644 --- a/markdown/it-operations-management/now-assist-for-it-operations-management/alert-analysis-now-assist-panel.md +++ b/markdown/it-operations-management/now-assist-for-it-operations-management/alert-analysis-now-assist-panel.md @@ -36,15 +36,15 @@ Role required: evt\_mgmt\_operator 4. Initiate an alert analysis from the Now Assist panel using one of the available methods. -
+
Launch an alert analysis - + Procedure -
+
**From the list** @@ -60,7 +60,7 @@ The Now Assist panel displays. The alert analysis displays in the panel. -
+
**From an alert form** diff --git a/markdown/it-operations-management/now-assist-for-it-operations-management/now-assist-itom-config-dynatrace.md b/markdown/it-operations-management/now-assist-for-it-operations-management/now-assist-itom-config-dynatrace.md index b06cd6d9540..be1c46fb3fc 100644 --- a/markdown/it-operations-management/now-assist-for-it-operations-management/now-assist-itom-config-dynatrace.md +++ b/markdown/it-operations-management/now-assist-for-it-operations-management/now-assist-itom-config-dynatrace.md @@ -42,15 +42,15 @@ Role required: connection\_admin and credential\_admin 4. On the form, fill in the fields. -
+
Field - + Description -
+
**Connection Name** @@ -58,7 +58,7 @@ Description Name of your Dynatrace connection. This name helps you identify it later. For example, `Dynatrace analysis AI agent connection`. -
+
**Connection URL** @@ -66,7 +66,7 @@ Name of your Dynatrace connection. This name helps you identify it later. For ex URL of your Dynatrace instance. Dynatrace URLs follow this format: `https://.live.dynatrace.com`. -
+
**Access token or personal access token \(must prefix with 'Api-Token '\)** @@ -74,7 +74,7 @@ URL of your Dynatrace instance. Dynatrace URLs follow this format: `https://
+
**Header Name** diff --git a/markdown/it-operations-management/now-assist-for-it-operations-management/use-ai-insights-express-list.md b/markdown/it-operations-management/now-assist-for-it-operations-management/use-ai-insights-express-list.md index 17243a19dda..a00056ea424 100644 --- a/markdown/it-operations-management/now-assist-for-it-operations-management/use-ai-insights-express-list.md +++ b/markdown/it-operations-management/now-assist-for-it-operations-management/use-ai-insights-express-list.md @@ -52,15 +52,15 @@ For information about configuring this workflow, see [Configure the manage alert 3. Review the AI insights through the following options. -
+
Review AI insights - + Procedure -
+
**Check for the AI Insights badge for alert status** @@ -70,7 +70,7 @@ Procedure - If insights aren't available for an alert, you can initiate the process manually. Details for generating insights are in the following options. -
+
**Search for alerts with AI Insights information and key words** @@ -78,7 +78,7 @@ Procedure Search for content with the free text search. For more information, see [Find alert records in Express List using text search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/service-operations-workspace-for-itom-apps/el-free-text-search.md). -
+
**Filter using AI Insights filter attribute** @@ -86,7 +86,7 @@ Search for content with the free text search. For more information, see [Find al Filter using the **Insights** attribute with a minimum string of two characters. For more information, see [Filtering the alert display in the Express List pane](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/service-operations-workspace-for-itom-apps/filter-express-list.md). -
+
**Review AI insights in the preview panel** @@ -97,7 +97,7 @@ Filter using the **Insights** attribute with a minimum string of two characters. - If data isn’t available for this alert, you can initiate the process by selecting **Generate**. -
+
**Review AI Insights in the alert record overview** diff --git a/markdown/it-operations-management/now-assist-for-it-operations-management/use-now-assist-analyze-impact-agentic-workflow.md b/markdown/it-operations-management/now-assist-for-it-operations-management/use-now-assist-analyze-impact-agentic-workflow.md index 0ba2af56e68..4a5aa91fd23 100644 --- a/markdown/it-operations-management/now-assist-for-it-operations-management/use-now-assist-analyze-impact-agentic-workflow.md +++ b/markdown/it-operations-management/now-assist-for-it-operations-management/use-now-assist-analyze-impact-agentic-workflow.md @@ -41,15 +41,15 @@ The agent verifies the prerequisites at the beginning of the agentic workflow. I 1. Either initiate the Analyze potential impact agentic workflow using a change request number or from an open change request. -
+
Situation - + Steps -
+
**Change request number is known** @@ -60,7 +60,7 @@ Steps 3. When prompted, enter the change request number. -
+
**Open change request** diff --git a/markdown/it-operations-management/service-level-objective-management/now-assist-itom-manage-generated-slos.md b/markdown/it-operations-management/service-level-objective-management/now-assist-itom-manage-generated-slos.md index 0871ac478e2..fd350e53990 100644 --- a/markdown/it-operations-management/service-level-objective-management/now-assist-itom-manage-generated-slos.md +++ b/markdown/it-operations-management/service-level-objective-management/now-assist-itom-manage-generated-slos.md @@ -35,15 +35,15 @@ Role required: srm\_admin 3. Configure the SLO creator agent settings. -
+
Setting - + Description -
+
**Allow the agent to automatically generate SLOs from service alerts and outages.** @@ -51,7 +51,7 @@ Description Turns on or off the SLO creator agent.When the agent is active, it generates SLOs based on alerts, incidents, and outages for eligible services and configuration items \(CIs\). -
+
**Include a policy to email the assigned team if the error budget is less than or equal to 25%.** @@ -59,7 +59,7 @@ Turns on or off the SLO creator agent.When the agent is active, it generates SLO Sends an email notification to the team assigned to the service or CI when the SLO error budget reaches 25% or lower. -
+
**Email team managers when an SLO is generated, or the team if no manager is assigned.** diff --git a/markdown/it-operations-management/service-level-objective-management/sr-create-slo-sli.md b/markdown/it-operations-management/service-level-objective-management/sr-create-slo-sli.md index de7ec7345d9..8a55cb9e312 100644 --- a/markdown/it-operations-management/service-level-objective-management/sr-create-slo-sli.md +++ b/markdown/it-operations-management/service-level-objective-management/sr-create-slo-sli.md @@ -46,15 +46,15 @@ Each SLI can be associated with only one SLO, helping prevent conflicting perfor 4. In the Service Level Indicators \(SLI\) form, select the data source for your SLI. -
+
Data source - + Description -
+
**Alerts** @@ -62,7 +62,7 @@ Description Base the SLI on alerts from integrated monitoring tools.Use alerts when you want your SLI to include early warning signs and a broader view of reliability. -
+
**Outages** diff --git a/markdown/it-operations-management/service-mapping/fix-or-ignore-errors-business-service-map.md b/markdown/it-operations-management/service-mapping/fix-or-ignore-errors-business-service-map.md index fbecde3b2b1..dce97308627 100644 --- a/markdown/it-operations-management/service-mapping/fix-or-ignore-errors-business-service-map.md +++ b/markdown/it-operations-management/service-mapping/fix-or-ignore-errors-business-service-map.md @@ -60,15 +60,15 @@ You can fix errors in individual application services at any time. When you perf Error resolution options vary, because they depend on the specific discovery error associated with the selected CI. -
+
Use this option - + To do this -
+
**Add Management IP** @@ -76,7 +76,7 @@ To do this Enter the management IP to trigger discovery on the host resources and connections. Typically, you need this solution for application services that have undiscovered devices like load balancers as their entry points. The management IP address of a network device is the address that you use to reach the device using the SNMP or any other management protocol.**Note:** The system does not save the management IP you configure. -
+
**Create new WMI credentials** @@ -84,7 +84,7 @@ Enter the management IP to trigger discovery on the host resources and connectio Open the Windows Credentials form and configure missing Windows credentials for the selected CI. See [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md). -
+
**Create new SSH credentials** @@ -92,7 +92,7 @@ Open the Windows Credentials form and configure missing Windows credentials for Open the SSH Credentials form and configure missing SSH credentials for the selected CI. See [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md). -
+
**Create new SSH private key** @@ -100,7 +100,7 @@ Open the SSH Credentials form and configure missing SSH credentials for the sele Open the SSH private keys form and configure missing credentials for the selected CI. See [SSH private key credential type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md). -
+
**Create new SNMP credentials** @@ -108,7 +108,7 @@ Open the SSH private keys form and configure missing credentials for the selecte Open the SNMP credentials form and configure missing SNMP credentials for the selected CI. See [SNMP credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_SNMPCredentials.md). -
+
**Show Discovery Log** @@ -116,7 +116,7 @@ Open the SNMP credentials form and configure missing SNMP credentials for the se See the log to understand at what stage an error occurred and what caused it. -
+
**Skip and resume** @@ -124,7 +124,7 @@ See the log to understand at what stage an error occurred and what caused it. Manually add the CI whose discovery failed and configure attributes of the entry point from which Service Mapping continues discovery. For more information, see [Skip errors to continue discovering an application service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/service-mapping/skip-errors-continue-discovery-individual-services.md). -
+
**Retry discovery** @@ -132,7 +132,7 @@ Manually add the CI whose discovery failed and configure attributes of the entry Run the discovery process for the selected CI after trying to resolve a discovery error associated with it. -
+
**View affected services** diff --git a/markdown/it-operations-management/service-mapping/map-application-suggestion.md b/markdown/it-operations-management/service-mapping/map-application-suggestion.md index a7f81bdfd48..d97207eded1 100644 --- a/markdown/it-operations-management/service-mapping/map-application-suggestion.md +++ b/markdown/it-operations-management/service-mapping/map-application-suggestion.md @@ -37,15 +37,15 @@ In addition to being provided with automatically generated suggestions, you can 3. Select an application service either based on candidate suggestions or identify services with desired component. -
+
Search method - + Actions -
+
**Select from candidates based on a desired component** @@ -56,7 +56,7 @@ Actions 3. Select your preferred application service candidate. -
+
**Select the candidate using basic details** @@ -82,15 +82,15 @@ Actions 6. Either create a new application service with the suggested candidate or add the suggested candidate to an existing application service. -
+
Action - + Steps -
+
**Create a new application service** @@ -152,7 +152,7 @@ A specific application services group to which you want to add this service. The
-
+
**Add a candidate to an existing service** diff --git a/markdown/it-operations-management/service-mapping/map-tag-based-services-workspace.md b/markdown/it-operations-management/service-mapping/map-tag-based-services-workspace.md index 245536a7f32..6abe996b145 100644 --- a/markdown/it-operations-management/service-mapping/map-tag-based-services-workspace.md +++ b/markdown/it-operations-management/service-mapping/map-tag-based-services-workspace.md @@ -34,15 +34,15 @@ Role required: service\_mapping\_admin 3. Either select an existing tag category or create a new tag category. -
+
Tag category option - + Action -
+
**Select an existing tag category** @@ -53,7 +53,7 @@ Action 3. Select **Define the tag values** and enter values for the selected category. -
+
**Create a new tag category** diff --git a/markdown/it-operations-management/service-mapping/remove-cis-not-belonging-business-services.md b/markdown/it-operations-management/service-mapping/remove-cis-not-belonging-business-services.md index c5f0a2dc41d..3567d8d7e79 100644 --- a/markdown/it-operations-management/service-mapping/remove-cis-not-belonging-business-services.md +++ b/markdown/it-operations-management/service-mapping/remove-cis-not-belonging-business-services.md @@ -49,15 +49,15 @@ Depending on why Service Mapping mapped an unwanted CI, you can remove it by the 2. Remove CIs that do not belong to this service instance by completing the following actions. -
+
Action - + Steps -
+
**Add mapping boundaries** @@ -70,7 +70,7 @@ The CI is marked as boundary on the map \(\[Omitted image "MapBoundaryIcon.png"\ **Note:** Ensure that you are looking at the map in Edit view. -
+
**\(If the connection suggestions feature is disabled\) Remove CIs discovered using traffic-based connections** @@ -89,7 +89,7 @@ The Traffic Based Connections List opens. See [Traffic-based connections list](h 5. Click **Close**. -
+
**\(If the connection suggestions feature is enabled\) Remove CIs discovered using traffic-based connections** diff --git a/markdown/it-operations-management/service-mapping/review-service-map.md b/markdown/it-operations-management/service-mapping/review-service-map.md index fe14fc0bc31..88a37a1a5b2 100644 --- a/markdown/it-operations-management/service-mapping/review-service-map.md +++ b/markdown/it-operations-management/service-mapping/review-service-map.md @@ -52,15 +52,15 @@ To see documentation for another review phase, click the relevant box in the dia 3. On the application service map, check that all essential CIs comprising the application service are discovered and mapped correctly. -
+
Purpose - + Action -
+
**Verify that there are no missing CI connections.** @@ -70,7 +70,7 @@ Pay attention to CIs with no connectors from it to other CIs. For example, in th If connections and CIs to which they lead are missing, the map does not reflect the real state of the service instance and its operation. Inaccurate data can also be transferred to Event Management, causing imprecise monitoring. -
+
**Verify that there are no CIs that do not belong in the service.** @@ -78,7 +78,7 @@ Pay attention to CIs with no connectors from it to other CIs. For example, in th Check all CIs comprising the application service map to identify CIs not belonging to this application service. Typically, it is applications supporting internal services. For example, Microsoft Internet Information Services \(IIS\) connecting to Active Directory, may be not part of the application service. -
+
**Check that the connections between CIs are correct.** @@ -86,7 +86,7 @@ Check all CIs comprising the application service map to identify CIs not belongi [View CI connection attributes in Service Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/service-mapping/view-connector-properties.md). -
+
**Check that clusters are reflected correctly.** @@ -114,7 +114,7 @@ This type of cluster appears as a CI with a plus sign and the number of CIs in t \[Omitted image "MapClustersOSClusters.png"\] Alt text: OS cluster -
+
**Check that inclusions are reflected correctly.** diff --git a/markdown/it-operations-management/service-mapping/t_CompareBS.md b/markdown/it-operations-management/service-mapping/t_CompareBS.md index 87772a04ef1..86b1d019763 100644 --- a/markdown/it-operations-management/service-mapping/t_CompareBS.md +++ b/markdown/it-operations-management/service-mapping/t_CompareBS.md @@ -42,15 +42,15 @@ Service Mapping, if deployed, tracks and shows all changes to a CI including con 3. On the history timeline, set the time range of changes that you want to view. -
+
Option - + Action -
+
**To set the time range of the history timeline** @@ -58,7 +58,7 @@ Action Click the hour, day, week, or month icons.\[Omitted image "MapHistoryTimeRangeIcons.png"\] Alt text: Click Hours, Days, Weeks, or Months to set the time range of the history scale. -
+
**To increase or decrease the time range** @@ -66,7 +66,7 @@ Click the hour, day, week, or month icons.\[Omitted image "MapHistoryTimeRangeIc Click the zoom in and zoom out icons.\[Omitted image "MapHistoryPlusMinusIcons.png"\] Alt text: Click Zoom in and Zoom out to change the time range. -
+
**To change the upper limit on your history range** diff --git a/markdown/it-operations-management/service-mapping/t_ViewCIChanges.md b/markdown/it-operations-management/service-mapping/t_ViewCIChanges.md index 3c047275767..c4540f6942e 100644 --- a/markdown/it-operations-management/service-mapping/t_ViewCIChanges.md +++ b/markdown/it-operations-management/service-mapping/t_ViewCIChanges.md @@ -71,15 +71,15 @@ You can mark times on the history scale by creating baselines to quickly return 3. On the history timeline, set the time range of changes that you want to view. -
+
Option - + Action -
+
**To set the time range of the history timeline** @@ -87,7 +87,7 @@ Action Click the hour, day, week, or month icons.\[Omitted image "MapHistoryTimeRangeIcons.png"\] Alt text: Click Hours, Days, Weeks, or Months to set the time range of the history scale. -
+
**To increase or decrease the time range** @@ -95,7 +95,7 @@ Click the hour, day, week, or month icons.\[Omitted image "MapHistoryTimeRangeIc Click the zoom in and zoom out icons.\[Omitted image "MapHistoryPlusMinusIcons.png"\] Alt text: Click Zoom in and Zoom out to change the time range. -
+
**To change the upper limit on your history range** @@ -136,15 +136,15 @@ You cannot set the lower limit on your history range to a time before this servi 5. View the change history. -
+
Option - + Action -
+
**To see the CI responsible for a change record** @@ -154,7 +154,7 @@ Select a change record on the **Changes** tab.The related CI is marked yellow in \[Omitted image "MapChangesTabSelectRecord.png"\] Alt text: View the CI responsible for a change record. -
+
**To see only change records related to a CI** @@ -164,7 +164,7 @@ Select the required CI or the connection on the map.The **Changes** tab displays \[Omitted image "MapChangesTabSelectCI.png"\] Alt text: View only change records related to a CI. -
+
**To see the configuration file at the selected moment in the past** @@ -175,7 +175,7 @@ Select the required CI or the connection on the map.The **Changes** tab displays The new tab opens displaying the content of the tracked configuration file at the selected time. -
+
**To see the network at the selected moment in the past** diff --git a/markdown/it-operations-management/service-mapping/unmapped-servers.md b/markdown/it-operations-management/service-mapping/unmapped-servers.md index 2b71c2934ab..3ed19bed252 100644 --- a/markdown/it-operations-management/service-mapping/unmapped-servers.md +++ b/markdown/it-operations-management/service-mapping/unmapped-servers.md @@ -39,15 +39,15 @@ Role required: service\_mapping\_admin 2. Select the unmapped server that you want to use to create an application service. -
+
Version of Service Mapping Plus - + Actions -
+
**Versions released before version 1.16.3** @@ -66,7 +66,7 @@ Actions 5. Select **Map application service**. -
+
**Starting with version 1.16.3** diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/acknowledge-alerts.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/acknowledge-alerts.md index d68e56dcc05..6f850c3b4e9 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/acknowledge-alerts.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/acknowledge-alerts.md @@ -36,15 +36,15 @@ Use Acknowledge to denote that the alert is known, and can temporarily be ignore You can acknowledge alerts regardless of whether you are working in the main pane or in the preview panel. The preview panel opens only when a single alert or alert group is selected. -
+
Location - + Action -
+
**The Express List pane** @@ -61,7 +61,7 @@ To display the individual alerts inside a group, select the chevron icon \(\[Omi 2. From the **Close** drop-down list at the top right of the alert list, select **Acknowledge**. -
+
**The Express List preview panel for group alerts** diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/activate-integration.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/activate-integration.md index 2abea5eed68..30d98869959 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/activate-integration.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/activate-integration.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Integrations Launchpad in SOW for ITOM, Using SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/aiops-360-overview-dashboard.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/aiops-360-overview-dashboard.md index 01199300dcc..6e235154b24 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/aiops-360-overview-dashboard.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/aiops-360-overview-dashboard.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 4 breadcrumb: [AIOps Dashboards in SOW for ITOM, Using SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/assign-alerts.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/assign-alerts.md index 31e72ad9c73..c47c6f91845 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/assign-alerts.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/assign-alerts.md @@ -38,15 +38,15 @@ Role required: evt\_mgmt\_operator, evt\_mgmt\_admin 5. Perform one of the following actions. -
+
Assignment - + Actions -
+
**Yourself** @@ -54,7 +54,7 @@ Actions Select **Assign to you** and then select **OK**. -
+
**Someone else** @@ -66,7 +66,7 @@ Select **Assign to you** and then select **OK**. 4. Select the **Assign <number> alerts** button. -
+
**Assignment group** diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/close-alert.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/close-alert.md index 1533107d1d5..363c2c68c68 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/close-alert.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/close-alert.md @@ -32,15 +32,15 @@ Role required: evt\_mgmt\_operator, evt\_mgmt\_admin You can close alerts regardless of whether you are working in the main pane or in the preview panel. The preview panel opens only when a single alert or alert group is selected. -
+
Location - + Action -
+
**The Express List pane** @@ -57,7 +57,7 @@ To display the individual alerts inside a group, select the chevron icon \(\[Omi 2. From the **Close** drop-down list at the top right of the alert list, select **Close alert**. -
+
**The Express List preview panel for group alerts** diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/configure-alert-list-autofresh-settings.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/configure-alert-list-autofresh-settings.md index 3120a436c55..5ad3b5b4675 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/configure-alert-list-autofresh-settings.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/configure-alert-list-autofresh-settings.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Service Operations Workspace, Configuring SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/configure-datadog-metric-pull-connector.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/configure-datadog-metric-pull-connector.md index 3efe5a90817..abbd0efcdc2 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/configure-datadog-metric-pull-connector.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/configure-datadog-metric-pull-connector.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Integrations Launchpad in SOW for ITOM, Using SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/create-funnel-visualization.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/create-funnel-visualization.md index f802127be48..60236c1c155 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/create-funnel-visualization.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/create-funnel-visualization.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Data visualization in ITOM, AIOps Dashboards in SOW for ITOM, Using SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/custom-connector.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/custom-connector.md index 812dc092aa3..dd2965ed9b9 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/custom-connector.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/custom-connector.md @@ -96,15 +96,15 @@ The URL is generated by the code based on the ServiceNow instance and the custom 10. On the **Set up input method** page, select a method to gather event data. -
+
Method - + Description -
+
**__Gather real source events to define fields__** @@ -119,7 +119,7 @@ Description 4. Select **Check for events**. The number of events are displayed. The event creates JSON files that you can browse after selecting **Next**. -
+
**__Use a JSON sample to map fields__** diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/deactivate-integration.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/deactivate-integration.md index f5acba63679..6f00b9c7b81 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/deactivate-integration.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/deactivate-integration.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Integrations Launchpad in SOW for ITOM, Using SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/delete-integration.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/delete-integration.md index ca88f097a81..60e0468fdbf 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/delete-integration.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/delete-integration.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Integrations Launchpad in SOW for ITOM, Using SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/delete-list-sow-itom.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/delete-list-sow-itom.md index a72eb031e15..a12521e6433 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/delete-list-sow-itom.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/delete-list-sow-itom.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Service Operations Workspace, Configuring SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/dependency-maps.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/dependency-maps.md index 412a10d710c..33fd8d2e4a6 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/dependency-maps.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/dependency-maps.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Express List in SOW for ITOM, Using SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/el-dependency-map-alert-details.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/el-dependency-map-alert-details.md index 6ed54d1dc55..35722433664 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/el-dependency-map-alert-details.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/el-dependency-map-alert-details.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Dependency View maps, Express List in SOW for ITOM, Using SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/el-dependency-map-close-menu.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/el-dependency-map-close-menu.md index 7c8b57f5f2e..11f5b3ca2a3 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/el-dependency-map-close-menu.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/el-dependency-map-close-menu.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Dependency View maps, Express List in SOW for ITOM, Using SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/el-remove-alerts-from-group.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/el-remove-alerts-from-group.md index 23b13422f0b..39d8a32933f 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/el-remove-alerts-from-group.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/el-remove-alerts-from-group.md @@ -32,15 +32,15 @@ Role required: evt\_mgmt\_operator, evt\_mgmt\_admin You can remove alerts from a group regardless of whether you are working in the main pane or in the preview panel. The preview panel opens only when a single alert or alert group is selected. -
+
Location - + Action -
+
**The Express List pane** @@ -52,7 +52,7 @@ Action **Note:** When you are trying to remove the only secondary alert from an alert group, thereby ungrouping the group, a message displays that enables you to undo the action. -
+
**The Express List preview panel for a group of alerts** diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/enrich-alert-sow-itom.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/enrich-alert-sow-itom.md index c3a7424a138..1ebde85bc2c 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/enrich-alert-sow-itom.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/enrich-alert-sow-itom.md @@ -76,15 +76,15 @@ For users familiar with the classic Event Management experience, enrich automati - **Copy or compose fields**: Merges various alert fields, tags and text to generate a composed alert output. - **Change alert values**: Maps the current value of alert fields to specified new values. - **Improve configuration item \(CI\) identification**: Identifies CIs other than a host for better alert grouping, team assignment, and service health. -
+
Option - + Action -
+
**__Extract alert fields__** @@ -115,7 +115,7 @@ If you want to add an alert tag, select the **Set as a tag** check box. To include additional fields for extraction, select **+ Add fields**. -
+
**__Copy or compose fields__** @@ -133,7 +133,7 @@ For easier grouping, you can select a tag from the menu. If you want to use the To create additional alert data compositions, select **+ Add fields**. -
+
**__Change alert values__** @@ -148,7 +148,7 @@ To add more field values, select **+ Add value** and to add more fields to map, \[Omitted image "sow-change-alert-values.png"\] Alt text: Change values of a field to a format that is easier to read, filter, and group. -
+
**Improve configuration item \(CI\) identification** diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/itom-aiops-conf-center.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/itom-aiops-conf-center.md index 51fb4faa347..8b16bb2a4de 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/itom-aiops-conf-center.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/itom-aiops-conf-center.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configuring SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/itom-data-visualization.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/itom-data-visualization.md index ccab3e0c572..c8f61e4b440 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/itom-data-visualization.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/itom-data-visualization.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [AIOps Dashboards in SOW for ITOM, Using SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/rename-list-sow-itom.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/rename-list-sow-itom.md index a8af1792cc6..9f9c8ab676f 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/rename-list-sow-itom.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/rename-list-sow-itom.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Service Operations Workspace, Configuring SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/reorder-list-sow-itom.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/reorder-list-sow-itom.md index 16517d835ac..bbbb4356578 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/reorder-list-sow-itom.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/reorder-list-sow-itom.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Service Operations Workspace, Configuring SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/respond-alert-sow-itom.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/respond-alert-sow-itom.md index 168e87dad13..5040ba1db74 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/respond-alert-sow-itom.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/respond-alert-sow-itom.md @@ -69,15 +69,15 @@ For users familiar with the classic Event Management experience, this provides a \[Omitted image "respond-automation-actions.png"\] Alt text: Respond automation actions -
+
Action - + Description -
+
**Create incident and other response actions** @@ -120,7 +120,7 @@ You can define conditions that are evaluated after the wait period to determine To add another response action, select **+ Add response action**. -
+
**Use outbound webhooks to send data to other systems** diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/review-integration-config-health.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/review-integration-config-health.md index 8ee55f82aaf..74dee34ad67 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/review-integration-config-health.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/review-integration-config-health.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 6 breadcrumb: [Integrations Launchpad in SOW for ITOM, Using SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/set-addi-info-field-match-ci-attribute.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/set-addi-info-field-match-ci-attribute.md index 35c198065ac..68e0ac7a80a 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/set-addi-info-field-match-ci-attribute.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/set-addi-info-field-match-ci-attribute.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Create Enrich automation, Alert automation in SOW for ITOM, Using SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-alert-metric-display.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-alert-metric-display.md index 2e1dad04308..80026c4a8d8 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-alert-metric-display.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-alert-metric-display.md @@ -32,15 +32,15 @@ Role required: evt\_mgmt\_operator, evt\_mgmt\_admin 4. Choose where to view the anomaly chart. -
+
Option - + Procedure -
+
**To view the chart in the preview panel** @@ -51,7 +51,7 @@ Procedure A chart with a visual representation of the anomaly appears. -
+
**To view the chart in the alert record** diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-anomaly-alert-display.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-anomaly-alert-display.md index bc247eecfd2..1066586e3a6 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-anomaly-alert-display.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-anomaly-alert-display.md @@ -32,15 +32,15 @@ Role required: evt\_mgmt\_operator, evt\_mgmt\_admin 4. Choose where to view the anomaly chart. -
+
Option - + Procedure -
+
**View the chart in the preview panel** @@ -51,7 +51,7 @@ Procedure A chart with a visual representation of the anomaly appears. -
+
**View the chart in the alert record** diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-em-quick-response-dependency-map.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-em-quick-response-dependency-map.md index ca1f608922a..4986ee183f3 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-em-quick-response-dependency-map.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-em-quick-response-dependency-map.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Dependency View maps, Express List in SOW for ITOM, Using SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-insights-remediation-preview-panel.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-insights-remediation-preview-panel.md index 8ff082b4a24..10958c92719 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-insights-remediation-preview-panel.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-insights-remediation-preview-panel.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace for ITOM Apps classification: service-operations-workspace-for-itom-apps topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Express List in SOW for ITOM, Using SOW for ITOM, Service Operations Workspace for ITOM, ITOM AIOps, IT Operations Management] --- diff --git a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-relationships-between-alerts-in-groups.md b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-relationships-between-alerts-in-groups.md index 64aa657853e..437b23ddd2d 100644 --- a/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-relationships-between-alerts-in-groups.md +++ b/markdown/it-operations-management/service-operations-workspace-for-itom-apps/view-relationships-between-alerts-in-groups.md @@ -51,15 +51,15 @@ For an overview of Link View in Express List, see [Viewing links between alerts 6. Customize the Link View display. -
+
Task - + Action -
+
**Focus on an area of interest** @@ -67,7 +67,7 @@ Action Select one or more nodes and rearrange them in Link View by dragging them to a new location. -
+
**Refresh the alert group** @@ -77,7 +77,7 @@ Select **Refresh**. After refreshing the alert group, rearranged nodes appear in **Note:** The **Refresh** button is enabled when new data for the alert group is available. Link View doesn't refresh automatically. -
+
**View the meaning of icons and colors** @@ -85,7 +85,7 @@ Select **Refresh**. After refreshing the alert group, rearranged nodes appear in Select the Link View legend.The legend also indicates the number of unique nodes displayed per tag. For a description of each tag, see [Attributes in Express List Link View](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/service-operations-workspace-for-itom-apps/link-view-tags-icons-descriptions.md). -
+
**Reduce noise** @@ -93,7 +93,7 @@ Select the Link View legend.The legend also indicates the number of unique nodes In the Link View legend, toggle between hiding and showing a tag type. -
+
**View information about an alert** diff --git a/markdown/it-operations-management/service-reliability-management/log-in-itom-mobile.md b/markdown/it-operations-management/service-reliability-management/log-in-itom-mobile.md index 8598eab8309..a67c8789ffc 100644 --- a/markdown/it-operations-management/service-reliability-management/log-in-itom-mobile.md +++ b/markdown/it-operations-management/service-reliability-management/log-in-itom-mobile.md @@ -30,7 +30,7 @@ Role required: srm\_manager, srm\_responder, or srm\_admin 2. Enter the address of your instance manually or with a QR code. -
+
**Manual entry** @@ -38,7 +38,7 @@ Role required: srm\_manager, srm\_responder, or srm\_admin Replace `example.service-now.com` with the address of your instance. You don't need to include `service-now.com`. For example, enter `nebula-dev` for `nebula-dev.service-now.com`. -
+
**QR code** diff --git a/markdown/it-operations-management/service-reliability-management/sr-add-incident-service.md b/markdown/it-operations-management/service-reliability-management/sr-add-incident-service.md index fdf8991a90f..abb1dbfc977 100644 --- a/markdown/it-operations-management/service-reliability-management/sr-add-incident-service.md +++ b/markdown/it-operations-management/service-reliability-management/sr-add-incident-service.md @@ -32,15 +32,15 @@ Role required: srm\_manager, srm\_responder, or srm\_admin 3. You have two options. -
+
Option - + Description -
+
**In the incident list view** @@ -48,7 +48,7 @@ Description Double-click the **Service** field for the incident and replace the team member using search.Select **OK**. -
+
**In the incident form** diff --git a/markdown/it-operations-management/service-reliability-management/sr-add-service.md b/markdown/it-operations-management/service-reliability-management/sr-add-service.md index 4ad10144c8c..2c4363ace7e 100644 --- a/markdown/it-operations-management/service-reliability-management/sr-add-service.md +++ b/markdown/it-operations-management/service-reliability-management/sr-add-service.md @@ -45,15 +45,15 @@ When you add a technology management service to SRM, you also add its offerings. 3. In the Add services for your teams modal, you can either create a service or add existing services. -
+
Option - + Steps -
+
**Create a new service** @@ -64,7 +64,7 @@ Steps 3. Select **Next**. -
+
**Select existing services** diff --git a/markdown/it-operations-management/service-reliability-management/sr-close-incident.md b/markdown/it-operations-management/service-reliability-management/sr-close-incident.md index dcbb950f487..2723e20cb8c 100644 --- a/markdown/it-operations-management/service-reliability-management/sr-close-incident.md +++ b/markdown/it-operations-management/service-reliability-management/sr-close-incident.md @@ -32,15 +32,15 @@ Role required: srm\_responder, srm\_manager, or srm\_admin 3. You have two options. -
+
Option - + Steps -
+
**In the incident list view** @@ -50,7 +50,7 @@ Steps 2. Select **OK**. **Tip:** If you have the srm\_admin role, you can update multiple incidents at once. First, select the relevant incidents and select **Edit**. Then use the **State** drop-down to choose the appropriate value and select **Update**. -
+
**In the incident form** diff --git a/markdown/it-operations-management/service-reliability-management/sr-create-team.md b/markdown/it-operations-management/service-reliability-management/sr-create-team.md index 5c3a59c9c0d..e98112762b8 100644 --- a/markdown/it-operations-management/service-reliability-management/sr-create-team.md +++ b/markdown/it-operations-management/service-reliability-management/sr-create-team.md @@ -36,15 +36,15 @@ If you have the srm\_admin or admin role, you can set up teams using a different 3. Create a new team or add an existing one. -
+
Option - + Steps -
+
**Add a new team** @@ -58,7 +58,7 @@ For more information on the field descriptions, see [Create team form](https://r 3. Select **Add team**. -
+
**Register an existing team** diff --git a/markdown/it-operations-management/service-reliability-management/sr-manage-team-services.md b/markdown/it-operations-management/service-reliability-management/sr-manage-team-services.md index 7004e889cf6..56cf7103314 100644 --- a/markdown/it-operations-management/service-reliability-management/sr-manage-team-services.md +++ b/markdown/it-operations-management/service-reliability-management/sr-manage-team-services.md @@ -40,15 +40,15 @@ Role required: srm\_manager, srm\_responder, or srm\_admin 6. Add a new service or register an existing one. -
+
Option - + Steps -
+
**Add a new service** @@ -62,7 +62,7 @@ For more information on the field descriptions, see [Add service form](https://r 3. Select **Next**. -
+
**Register an existing service** @@ -82,15 +82,15 @@ For more information on the field descriptions, see [Add service form](https://r 8. Finish setting up your service or do it later. -
+
Option - + Steps -
+
**Finish setting up your service** @@ -101,7 +101,7 @@ Steps 3. Select **Add SLO & SLI** and create a service level objective and measure your service health with a service level indicator. -
+
**Do it later** diff --git a/markdown/it-operations-management/service-reliability-management/sr-reassign-incident-user.md b/markdown/it-operations-management/service-reliability-management/sr-reassign-incident-user.md index 2eb627a4baa..b2ac0800b39 100644 --- a/markdown/it-operations-management/service-reliability-management/sr-reassign-incident-user.md +++ b/markdown/it-operations-management/service-reliability-management/sr-reassign-incident-user.md @@ -36,7 +36,7 @@ Role required: srm\_manager, srm\_responder, or srm\_admin 4. You have two options. -
+
**Option** @@ -44,7 +44,7 @@ Role required: srm\_manager, srm\_responder, or srm\_admin Description -
+
**In the incident list view** @@ -52,7 +52,7 @@ Description Double-click the **Assigned to** field for the incident and replace the team member from the list menu. -
+
**In the __Details__ tab of incident form** diff --git a/markdown/it-operations-management/service-reliability-management/sr-reopen-incident.md b/markdown/it-operations-management/service-reliability-management/sr-reopen-incident.md index 75916779cfa..9840af50087 100644 --- a/markdown/it-operations-management/service-reliability-management/sr-reopen-incident.md +++ b/markdown/it-operations-management/service-reliability-management/sr-reopen-incident.md @@ -36,15 +36,15 @@ Role required: srm\_manager, srm\_responder, or srm\_admin 4. You have two options. -
+
Option - + Steps -
+
**In the incident list view** @@ -54,7 +54,7 @@ Steps 2. Select **OK**. **Tip:** If you have the srm\_admin role, you can update multiple incidents at once. First, select the relevant incidents and select **Edit**. Then use the **State** drop-down to choose the appropriate value and select **Update**. -
+
**In the incident form** diff --git a/markdown/it-operations-management/service-reliability-management/sr-resolve-incident.md b/markdown/it-operations-management/service-reliability-management/sr-resolve-incident.md index 85db5b80914..bd85e62f38a 100644 --- a/markdown/it-operations-management/service-reliability-management/sr-resolve-incident.md +++ b/markdown/it-operations-management/service-reliability-management/sr-resolve-incident.md @@ -34,15 +34,15 @@ Role required: srm\_manager, srm\_responder, or srm\_admin 4. You have two options. - -
+
Option - + Steps -
+
**In the incident list view** @@ -52,7 +52,7 @@ Steps 2. Select **OK**. **Tip:** If you have the srm\_admin role, you can update multiple incidents at once. First, select the relevant incidents and select **Edit**. Then use the **State** drop-down to choose the appropriate value and select **Update**. -
+
**In the incident form** diff --git a/markdown/it-operations-management/service-reliability-management/sr-set-on-call-prefs.md b/markdown/it-operations-management/service-reliability-management/sr-set-on-call-prefs.md index 89d988b0675..5aa95e2f2a4 100644 --- a/markdown/it-operations-management/service-reliability-management/sr-set-on-call-prefs.md +++ b/markdown/it-operations-management/service-reliability-management/sr-set-on-call-prefs.md @@ -36,15 +36,15 @@ Role required: srm\_manager or srm\_admin 5. On the form, fill in the fields. - -
+
Field - + Description -
+
**On-call shift managers** @@ -52,7 +52,7 @@ Description Team managers for the on-call shift. -
+
**PTO requests** @@ -64,7 +64,7 @@ Requests for Paid Time Off \(PTO\) made by team members. Choices are:- System - Not allowed -
+
**First day of the week** @@ -72,7 +72,7 @@ Requests for Paid Time Off \(PTO\) made by team members. Choices are:- System First day of your work week.**Note:** This option is available for Washington DC and later releases only. -
+
**Allow shift schedule overlap** @@ -80,7 +80,7 @@ First day of your work week.**Note:** This option is available for Washington DC Option to allow schedules to overlap -
+
**Escalation rule on shift overlap** diff --git a/markdown/it-operations-management/service-reliability-management/srm-configure-trigger-fields.md b/markdown/it-operations-management/service-reliability-management/srm-configure-trigger-fields.md index 07d5d47c982..e3f4adf4874 100644 --- a/markdown/it-operations-management/service-reliability-management/srm-configure-trigger-fields.md +++ b/markdown/it-operations-management/service-reliability-management/srm-configure-trigger-fields.md @@ -34,15 +34,15 @@ Configure additional fields that teams can use when setting up escalation trigge **Note:** Selecting fields not listed in the table might cause performance issues. -
+ -
Table - + Supported fields -
+
**em\_alert** @@ -57,7 +57,7 @@ Supported fields - Overall Event Count -
+
**incident** diff --git a/markdown/it-operations-management/tag-governance/add-delete-tag-category-tag-categorization.md b/markdown/it-operations-management/tag-governance/add-delete-tag-category-tag-categorization.md index e7a9bb83c55..040a7713476 100644 --- a/markdown/it-operations-management/tag-governance/add-delete-tag-category-tag-categorization.md +++ b/markdown/it-operations-management/tag-governance/add-delete-tag-category-tag-categorization.md @@ -34,15 +34,15 @@ Role required: tag\_governance\_admin 3. Add or delete a tag category. -
+
Action - + Description -
+
**Add a tag category** @@ -61,7 +61,7 @@ Description 8. Select **Submit** on the CI tag category - New Record page. -
+
**Delete a tag category** diff --git a/markdown/it-operations-management/tag-governance/update-tag-keys-tag-categorization.md b/markdown/it-operations-management/tag-governance/update-tag-keys-tag-categorization.md index 08a43c662fe..ead036f0998 100644 --- a/markdown/it-operations-management/tag-governance/update-tag-keys-tag-categorization.md +++ b/markdown/it-operations-management/tag-governance/update-tag-keys-tag-categorization.md @@ -36,15 +36,15 @@ Role required: tag\_governance\_admin 4. Under **CI tag keys**, either add a tag key or delete an existing tag key. - -
+
Action - + Steps -
+
**Add a tag key** @@ -57,7 +57,7 @@ Steps 5. Select **Update** to save your changes. -
+
**Delete a tag key** diff --git a/markdown/it-service-management/change-management/change-risk-conflict-analysis.md b/markdown/it-service-management/change-management/change-risk-conflict-analysis.md index 586d8b64cbe..104029edfd8 100644 --- a/markdown/it-service-management/change-management/change-risk-conflict-analysis.md +++ b/markdown/it-service-management/change-management/change-risk-conflict-analysis.md @@ -7,7 +7,7 @@ release: australia product: Change Management classification: change-management topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Reference, Change Management, IT Service Management] --- diff --git a/markdown/it-service-management/digital-end-user-experience-dex/activate-metric-rules.md b/markdown/it-service-management/digital-end-user-experience-dex/activate-metric-rules.md index 5db1753fa8d..4205b5395c0 100644 --- a/markdown/it-service-management/digital-end-user-experience-dex/activate-metric-rules.md +++ b/markdown/it-service-management/digital-end-user-experience-dex/activate-metric-rules.md @@ -7,7 +7,7 @@ release: australia product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 keywords: [activate alert rules, deactivate alert rules, alert rule status, enable monitoring rules, dex alerts] breadcrumb: [Alert rules, Configure, Digital End-User Experience, IT Service Management] diff --git a/markdown/it-service-management/digital-end-user-experience-dex/add-new-application.md b/markdown/it-service-management/digital-end-user-experience-dex/add-new-application.md index 2861b156fe8..b0318e1e2a7 100644 --- a/markdown/it-service-management/digital-end-user-experience-dex/add-new-application.md +++ b/markdown/it-service-management/digital-end-user-experience-dex/add-new-application.md @@ -7,7 +7,7 @@ release: australia product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Application monitoring setup, Configure, Digital End-User Experience, IT Service Management] --- diff --git a/markdown/it-service-management/digital-end-user-experience-dex/configure-oauth-details.md b/markdown/it-service-management/digital-end-user-experience-dex/configure-oauth-details.md index 4a7a5711ee4..c38ee8d965b 100644 --- a/markdown/it-service-management/digital-end-user-experience-dex/configure-oauth-details.md +++ b/markdown/it-service-management/digital-end-user-experience-dex/configure-oauth-details.md @@ -7,7 +7,7 @@ release: australia product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Set up Desktop Assistant, Configure, Digital End-User Experience, IT Service Management] --- diff --git a/markdown/it-service-management/digital-end-user-experience-dex/convert-agent-instance.md b/markdown/it-service-management/digital-end-user-experience-dex/convert-agent-instance.md index 546bdc3d31b..059a6df6bfe 100644 --- a/markdown/it-service-management/digital-end-user-experience-dex/convert-agent-instance.md +++ b/markdown/it-service-management/digital-end-user-experience-dex/convert-agent-instance.md @@ -7,7 +7,7 @@ release: australia product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Advanced configuration, Configure, Digital End-User Experience, IT Service Management] --- diff --git a/markdown/it-service-management/digital-end-user-experience-dex/convert-midbased-acc.md b/markdown/it-service-management/digital-end-user-experience-dex/convert-midbased-acc.md index 37bca71860c..babefadbff4 100644 --- a/markdown/it-service-management/digital-end-user-experience-dex/convert-midbased-acc.md +++ b/markdown/it-service-management/digital-end-user-experience-dex/convert-midbased-acc.md @@ -7,7 +7,7 @@ release: australia product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Advanced configuration, Configure, Digital End-User Experience, IT Service Management] --- diff --git a/markdown/it-service-management/digital-end-user-experience-dex/deactivate-alert-group.md b/markdown/it-service-management/digital-end-user-experience-dex/deactivate-alert-group.md index 8c27c220a85..50ae321d788 100644 --- a/markdown/it-service-management/digital-end-user-experience-dex/deactivate-alert-group.md +++ b/markdown/it-service-management/digital-end-user-experience-dex/deactivate-alert-group.md @@ -7,7 +7,7 @@ release: australia product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 keywords: [deactivate alert grouping, alert correlation rule, individual alert visibility, alert grouping] breadcrumb: [DEX Alerts, Configure, Digital End-User Experience, IT Service Management] diff --git a/markdown/it-service-management/digital-end-user-experience-dex/dex-architecture.md b/markdown/it-service-management/digital-end-user-experience-dex/dex-architecture.md index f9e17b00c45..ba6ef7933e4 100644 --- a/markdown/it-service-management/digital-end-user-experience-dex/dex-architecture.md +++ b/markdown/it-service-management/digital-end-user-experience-dex/dex-architecture.md @@ -7,7 +7,7 @@ release: australia product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Explore, Digital End-User Experience, IT Service Management] --- diff --git a/markdown/it-service-management/digital-end-user-experience-dex/dex-desktop-exp-dashboard.md b/markdown/it-service-management/digital-end-user-experience-dex/dex-desktop-exp-dashboard.md index 852e18340ca..c43b612b7ee 100644 --- a/markdown/it-service-management/digital-end-user-experience-dex/dex-desktop-exp-dashboard.md +++ b/markdown/it-service-management/digital-end-user-experience-dex/dex-desktop-exp-dashboard.md @@ -7,7 +7,7 @@ release: australia product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [DEX Desktop Assistant reference, Reference, Digital End-User Experience, IT Service Management] --- diff --git a/markdown/it-service-management/digital-end-user-experience-dex/download-desktop-experience.md b/markdown/it-service-management/digital-end-user-experience-dex/download-desktop-experience.md index 5458a292f86..94c469f98e9 100644 --- a/markdown/it-service-management/digital-end-user-experience-dex/download-desktop-experience.md +++ b/markdown/it-service-management/digital-end-user-experience-dex/download-desktop-experience.md @@ -7,7 +7,7 @@ release: australia product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Set up Desktop Assistant, Configure, Digital End-User Experience, IT Service Management] --- diff --git a/markdown/it-service-management/digital-end-user-experience-dex/edit-new-application-details.md b/markdown/it-service-management/digital-end-user-experience-dex/edit-new-application-details.md index d0933ab8473..68ae3fcdf36 100644 --- a/markdown/it-service-management/digital-end-user-experience-dex/edit-new-application-details.md +++ b/markdown/it-service-management/digital-end-user-experience-dex/edit-new-application-details.md @@ -7,7 +7,7 @@ release: australia product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Application monitoring setup, Configure, Digital End-User Experience, IT Service Management] --- diff --git a/markdown/it-service-management/digital-end-user-experience-dex/enable-app-monitor.md b/markdown/it-service-management/digital-end-user-experience-dex/enable-app-monitor.md index fbcce267ffc..10418d7043c 100644 --- a/markdown/it-service-management/digital-end-user-experience-dex/enable-app-monitor.md +++ b/markdown/it-service-management/digital-end-user-experience-dex/enable-app-monitor.md @@ -7,7 +7,7 @@ release: australia product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 keywords: [turn on monitoring, mcm monitoring, teams call quality, zoom monitoring, turn on metrics monitoring, advanced monitoring] breadcrumb: [Application monitoring setup, Configure, Digital End-User Experience, IT Service Management] diff --git a/markdown/it-service-management/digital-end-user-experience-dex/enable-dex-browser-extension.md b/markdown/it-service-management/digital-end-user-experience-dex/enable-dex-browser-extension.md index 17992d12956..13819ed11d3 100644 --- a/markdown/it-service-management/digital-end-user-experience-dex/enable-dex-browser-extension.md +++ b/markdown/it-service-management/digital-end-user-experience-dex/enable-dex-browser-extension.md @@ -7,7 +7,7 @@ release: australia product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 keywords: [enable browser extension, dex browser extension, chrome extension, edge extension, web application monitoring] breadcrumb: [Installing DEX on your local machine, Configure, Digital End-User Experience, IT Service Management] diff --git a/markdown/it-service-management/employee-experience-employee-center.md b/markdown/it-service-management/employee-experience-employee-center.md index 462c34f77ab..d58021d2c69 100644 --- a/markdown/it-service-management/employee-experience-employee-center.md +++ b/markdown/it-service-management/employee-experience-employee-center.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/employee-experience-employee-center.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Employee experience, Simplified IT Service Management, IT Service Management] --- diff --git a/markdown/it-service-management/employee-experience-using-employee-slate.md b/markdown/it-service-management/employee-experience-using-employee-slate.md index 99abb574411..64b472f23a3 100644 --- a/markdown/it-service-management/employee-experience-using-employee-slate.md +++ b/markdown/it-service-management/employee-experience-using-employee-slate.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/employee-experience-using-employee-slate.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Employee experience, Simplified IT Service Management, IT Service Management] --- diff --git a/markdown/it-service-management/incident-management/activate-incident-management-core-plugin.md b/markdown/it-service-management/incident-management/activate-incident-management-core-plugin.md index 8253c1ce2e1..7aec0596959 100644 --- a/markdown/it-service-management/incident-management/activate-incident-management-core-plugin.md +++ b/markdown/it-service-management/incident-management/activate-incident-management-core-plugin.md @@ -7,7 +7,7 @@ release: australia product: Incident Management classification: incident-management topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Incident Management plugins, Reference, Incident Management, IT Service Management] --- diff --git a/markdown/it-service-management/itsm-submit-incident-employee-slate.md b/markdown/it-service-management/itsm-submit-incident-employee-slate.md index 701a8949649..cfd932acf86 100644 --- a/markdown/it-service-management/itsm-submit-incident-employee-slate.md +++ b/markdown/it-service-management/itsm-submit-incident-employee-slate.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-submit-incident-employee-slate.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Employee experience in Employee Slate, Employee experience, Simplified IT Service Management, IT Service Management] --- diff --git a/markdown/it-service-management/itsm-submit-request-employee-slate.md b/markdown/it-service-management/itsm-submit-request-employee-slate.md index 266937c30ea..74ee24118d2 100644 --- a/markdown/it-service-management/itsm-submit-request-employee-slate.md +++ b/markdown/it-service-management/itsm-submit-request-employee-slate.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-submit-request-employee-slate.html release: australia topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Employee experience in Employee Slate, Employee experience, Simplified IT Service Management, IT Service Management] --- diff --git a/markdown/it-service-management/on-call-scheduling/oncall-schedule-engine.md b/markdown/it-service-management/on-call-scheduling/oncall-schedule-engine.md index 6200e21c422..793a6194c75 100644 --- a/markdown/it-service-management/on-call-scheduling/oncall-schedule-engine.md +++ b/markdown/it-service-management/on-call-scheduling/oncall-schedule-engine.md @@ -7,7 +7,7 @@ release: australia product: On-Call Scheduling classification: on-call-scheduling topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Exploring On-Call Scheduling, On-Call Scheduling, IT Service Management] --- diff --git a/markdown/it-service-management/service-level-management/service-level-mgmt-landing-page.md b/markdown/it-service-management/service-level-management/service-level-mgmt-landing-page.md index eeaee9252c2..7a5cdeecc58 100644 --- a/markdown/it-service-management/service-level-management/service-level-mgmt-landing-page.md +++ b/markdown/it-service-management/service-level-management/service-level-mgmt-landing-page.md @@ -7,7 +7,7 @@ release: australia product: Service Level Management classification: service-level-management topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [IT Service Management] --- diff --git a/markdown/it-service-management/service-operations-workspace/admin-center-sow.md b/markdown/it-service-management/service-operations-workspace/admin-center-sow.md index d4da9a29d6e..626bb5cb99a 100644 --- a/markdown/it-service-management/service-operations-workspace/admin-center-sow.md +++ b/markdown/it-service-management/service-operations-workspace/admin-center-sow.md @@ -7,7 +7,7 @@ release: australia product: Service Operations Workspace classification: service-operations-workspace topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Configuring Service Operations Workspace for ITSM, Service Operations Workspace for ITSM, IT Service Management] --- diff --git a/markdown/it-service-management/software-asset-management-foundation-plugin/add-custom-license-metric-samf.md b/markdown/it-service-management/software-asset-management-foundation-plugin/add-custom-license-metric-samf.md index 19a4f37bdc1..4f86e4b258e 100644 --- a/markdown/it-service-management/software-asset-management-foundation-plugin/add-custom-license-metric-samf.md +++ b/markdown/it-service-management/software-asset-management-foundation-plugin/add-custom-license-metric-samf.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management Foundation plugin classification: software-asset-management-foundation-plugin topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Software Asset Management Foundation plugin Administration, Software Asset Management Foundation plugin, ITSM Software Asset Management, Asset Management common applications, IT Service Management] --- diff --git a/markdown/it-service-management/software-asset-management-foundation-plugin/c_SAMMigrationSAMF.md b/markdown/it-service-management/software-asset-management-foundation-plugin/c_SAMMigrationSAMF.md index 4606eb8954a..aff55f62d6e 100644 --- a/markdown/it-service-management/software-asset-management-foundation-plugin/c_SAMMigrationSAMF.md +++ b/markdown/it-service-management/software-asset-management-foundation-plugin/c_SAMMigrationSAMF.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management Foundation plugin classification: software-asset-management-foundation-plugin topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Software Asset Management Foundation plugin Administration, Software Asset Management Foundation plugin, ITSM Software Asset Management, Asset Management common applications, IT Service Management] --- diff --git a/markdown/it-service-management/software-asset-management-foundation-plugin/t_AddACustomProductSAMF.md b/markdown/it-service-management/software-asset-management-foundation-plugin/t_AddACustomProductSAMF.md index 41697554545..1853fdcee51 100644 --- a/markdown/it-service-management/software-asset-management-foundation-plugin/t_AddACustomProductSAMF.md +++ b/markdown/it-service-management/software-asset-management-foundation-plugin/t_AddACustomProductSAMF.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management Foundation plugin classification: software-asset-management-foundation-plugin topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Software Asset Management Foundation plugin Administration, Software Asset Management Foundation plugin, ITSM Software Asset Management, Asset Management common applications, IT Service Management] --- diff --git a/markdown/it-service-management/software-asset-management-foundation-plugin/t_AddASoftwareEntitlementSAMF.md b/markdown/it-service-management/software-asset-management-foundation-plugin/t_AddASoftwareEntitlementSAMF.md index 26e51dd61e3..8977c728652 100644 --- a/markdown/it-service-management/software-asset-management-foundation-plugin/t_AddASoftwareEntitlementSAMF.md +++ b/markdown/it-service-management/software-asset-management-foundation-plugin/t_AddASoftwareEntitlementSAMF.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management Foundation plugin classification: software-asset-management-foundation-plugin topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Configuring the classic Software Asset Management Foundation plugin, Software Asset Management Foundation plugin, ITSM Software Asset Management, Asset Management common applications, IT Service Management] --- diff --git a/markdown/it-service-management/software-asset-management-foundation-plugin/t_AddASoftwareModelSAMF.md b/markdown/it-service-management/software-asset-management-foundation-plugin/t_AddASoftwareModelSAMF.md index 9f8b1926f22..60e231f2d1b 100644 --- a/markdown/it-service-management/software-asset-management-foundation-plugin/t_AddASoftwareModelSAMF.md +++ b/markdown/it-service-management/software-asset-management-foundation-plugin/t_AddASoftwareModelSAMF.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management Foundation plugin classification: software-asset-management-foundation-plugin topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 5 breadcrumb: [Configuring the classic Software Asset Management Foundation plugin, Software Asset Management Foundation plugin, ITSM Software Asset Management, Asset Management common applications, IT Service Management] --- diff --git a/markdown/it-service-management/software-asset-management-foundation-plugin/t_AddAnEntitlementAllocationSAMF.md b/markdown/it-service-management/software-asset-management-foundation-plugin/t_AddAnEntitlementAllocationSAMF.md index 407845e4c61..3cd482a9895 100644 --- a/markdown/it-service-management/software-asset-management-foundation-plugin/t_AddAnEntitlementAllocationSAMF.md +++ b/markdown/it-service-management/software-asset-management-foundation-plugin/t_AddAnEntitlementAllocationSAMF.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management Foundation plugin classification: software-asset-management-foundation-plugin topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Create an entitlement, Configuring the classic Software Asset Management Foundation plugin, Software Asset Management Foundation plugin, ITSM Software Asset Management, Asset Management common applications, IT Service Management] --- diff --git a/markdown/it-service-management/software-asset-management-foundation-plugin/t_MigrateSAMCustomSAMF.md b/markdown/it-service-management/software-asset-management-foundation-plugin/t_MigrateSAMCustomSAMF.md index 9946e7102a8..7ed55c583f3 100644 --- a/markdown/it-service-management/software-asset-management-foundation-plugin/t_MigrateSAMCustomSAMF.md +++ b/markdown/it-service-management/software-asset-management-foundation-plugin/t_MigrateSAMCustomSAMF.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management Foundation plugin classification: software-asset-management-foundation-plugin topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Software Asset Management Foundation plugin migration, Software Asset Management Foundation plugin Administration, Software Asset Management Foundation plugin, ITSM Software Asset Management, Asset Management common applications, IT Service Management] --- diff --git a/markdown/it-service-management/software-asset-management-foundation-plugin/t_SAMGetStartedSAMF.md b/markdown/it-service-management/software-asset-management-foundation-plugin/t_SAMGetStartedSAMF.md index 831119af02f..f29f1e4992b 100644 --- a/markdown/it-service-management/software-asset-management-foundation-plugin/t_SAMGetStartedSAMF.md +++ b/markdown/it-service-management/software-asset-management-foundation-plugin/t_SAMGetStartedSAMF.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management Foundation plugin classification: software-asset-management-foundation-plugin topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Setting up Software Asset Management Foundation plugin, Software Asset Management Foundation plugin, ITSM Software Asset Management, Asset Management common applications, IT Service Management] --- diff --git a/markdown/it-service-management/software-asset-management-foundation-plugin/t_SAMSetupSAMF.md b/markdown/it-service-management/software-asset-management-foundation-plugin/t_SAMSetupSAMF.md index 8d1d83ca156..772c3a3e37c 100644 --- a/markdown/it-service-management/software-asset-management-foundation-plugin/t_SAMSetupSAMF.md +++ b/markdown/it-service-management/software-asset-management-foundation-plugin/t_SAMSetupSAMF.md @@ -7,7 +7,7 @@ release: australia product: Software Asset Management Foundation plugin classification: software-asset-management-foundation-plugin topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Software Asset Management Foundation plugin, ITSM Software Asset Management, Asset Management common applications, IT Service Management] --- diff --git a/markdown/manufacturing/additional-features.md b/markdown/manufacturing/additional-features.md index db4affb7925..9288c67fd6a 100644 --- a/markdown/manufacturing/additional-features.md +++ b/markdown/manufacturing/additional-features.md @@ -60,7 +60,7 @@ Channel Support Operations for Manufacturing Commercial Operations enables:
**Related topics** -[bundle-csm.c_CustomerServiceManagement] +[Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/c_CustomerServiceManagement.md) [Order management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/explore-order-management.md) diff --git a/markdown/manufacturing/dealer-tables.md b/markdown/manufacturing/dealer-tables.md index 18a1284b728..ab3c4727236 100644 --- a/markdown/manufacturing/dealer-tables.md +++ b/markdown/manufacturing/dealer-tables.md @@ -123,7 +123,7 @@ Service Organization Member Responsibility\[sn\_csm\_svc\_org\_member\_responsib Configure the responsibilities of the staff working at service organizations or its extended entities.
To learn more about the Service Model Foundation, see . +
To learn more about the Service Model Foundation, see [Configuring Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-customer-service.md). **Parent Topic:**[Dealer data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/dealer-data-model-overview.md) diff --git a/markdown/manufacturing/index.md b/markdown/manufacturing/index.md index 3da665db2f1..12ca7111289 100644 --- a/markdown/manufacturing/index.md +++ b/markdown/manufacturing/index.md @@ -159,7 +159,7 @@ doc_type: toc - [Quality issue management data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-quality-issue-management-data-model.md) -- The quality issue management (QIM) framework enables OEMs for documenting non-conformance, evaluating their effects on assets and customers, conducting root cause analysis, and implementing corrective, containment, and other remediation actions. - [Quality issue management tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-quality-issue-management-tables.md) -- This section explains quality issue management (QIM) tables in Manufacturing Commercial Operations. - [MCO Integration APIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/manufacturing-integrate.md) -- Use ServiceNow APIs to change functionality and add features in the Manufacturing Commercial Operations (MCO) solution. - - [Warranty Claims SOAP API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/warranty-claims-SOAP-API.md) -- The Warranty Claims SOAP API handles incoming repair orders from dealer systems and converts them into warranty claims within the Oracle Enterprise Manager (OEM)’s platform. + - [Warranty Claims SOAP API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/warranty-claims-SOAP-API.md) -- The Warranty Claims SOAP API handles incoming repair orders from dealer systems and converts them into warranty claims within the Original Equipment Manufacturer (OEM)’s platform. - [Repair form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/repair-form.md) -- Includes all the forms related to repair and recall. - [Campaign tasks form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-campaign-tasks-form.md) -- Campaign tasks form enables you to add the recall campaign details. - [Channel partner form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-cp-form.md) -- Use the fields on the channel partner form to manage and store information related to channel partners. diff --git a/markdown/manufacturing/manufacturing-integrate.md b/markdown/manufacturing/manufacturing-integrate.md index f918e99270c..5053e3e6831 100644 --- a/markdown/manufacturing/manufacturing-integrate.md +++ b/markdown/manufacturing/manufacturing-integrate.md @@ -15,7 +15,7 @@ breadcrumb: [Reference, Manufacturing Commercial Operations] Use ServiceNow APIs to change functionality and add features in the Manufacturing Commercial Operations \(MCO\) solution. - **[Warranty Claims SOAP API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/warranty-claims-SOAP-API.md)** -The Warranty Claims SOAP API handles incoming repair orders from dealer systems and converts them into warranty claims within the Oracle Enterprise Manager \(OEM\)’s platform. +The Warranty Claims SOAP API handles incoming repair orders from dealer systems and converts them into warranty claims within the Original Equipment Manufacturer \(OEM\)’s platform. **Parent Topic:**[Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/manufacturing-reference.md) diff --git a/markdown/manufacturing/manufacturing-overview.md b/markdown/manufacturing/manufacturing-overview.md index 0e3ca816197..824a8786ee6 100644 --- a/markdown/manufacturing/manufacturing-overview.md +++ b/markdown/manufacturing/manufacturing-overview.md @@ -53,8 +53,8 @@ The  ServiceNow® Manufacturing Commercial Operations \(MCO\) enables you to o
## Additional resources - Learn more about what's new and changed at [Manufacturing Commercial Operations release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/manufacturing-commercial-operations-rn.md). -- Find useful resources related to your role and explore best practices at the [Best Practices library](https://mynow.servicenow.com/now/best-practices/home). +- Log in to your ServiceNow® account and find additional information about implementing and deploying Manufacturing Commercial Operations features at the [Best Practices Library](https://mynow.servicenow.com/now/best-practices/home). - Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow) -- Find useful resources related to your role and explore best practices at the [ServiceNow Impact](https://www.servicenow.com/industries/manufacturing.html). -- Connect with other Manufacturing Commercial Operations users at [Now Community](https://www.servicenow.com/community/). +- Find useful resources related to your role and explore best practices at [ServiceNow Impact](https://www.servicenow.com/impact.html). +- Connect with other Manufacturing Commercial Operations users at [Now Community](https://www.servicenow.com/community/manufacturing/ct-p/manufacturing). diff --git a/markdown/manufacturing/mco-assets.md b/markdown/manufacturing/mco-assets.md index bc295dcc6ee..0e8995bf7f4 100644 --- a/markdown/manufacturing/mco-assets.md +++ b/markdown/manufacturing/mco-assets.md @@ -31,5 +31,5 @@ Select the filter icon or menu. Select **Advanced view**. Select any field from the root table that you want to filter the data by. -To learn how to configure assets, see . +To learn how to configure assets, see [Configure assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configure-csm-assets.md). diff --git a/markdown/manufacturing/mco-components-installed-with-other-product-workflows.md b/markdown/manufacturing/mco-components-installed-with-other-product-workflows.md index 1913258a16c..780c0fba96c 100644 --- a/markdown/manufacturing/mco-components-installed-with-other-product-workflows.md +++ b/markdown/manufacturing/mco-components-installed-with-other-product-workflows.md @@ -16,7 +16,7 @@ Several types of components are installed when you activate the Customer Service |Products|Components installed| |--------|--------------------| -|Customer Service Management|| +|Customer Service Management|[Components installed with Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_InstalledWithCustomerService.md)| |Lead-to-Cash Process Management|[Components installed with Lead-to-Cash Process Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/components-installed-lead-cash-process-management.md)| **Parent Topic:**[Components installed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-components-installed.md) diff --git a/markdown/manufacturing/mco-configure-assets.md b/markdown/manufacturing/mco-configure-assets.md index 1cf3d4dcc1e..c8d999f441c 100644 --- a/markdown/manufacturing/mco-configure-assets.md +++ b/markdown/manufacturing/mco-configure-assets.md @@ -51,7 +51,7 @@ Role required: admin 5. Select **Submit**. - For more information on importing assets, see . + For more information on importing assets, see [Import assets with guided setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/import-csm-assets.md). ## Result diff --git a/markdown/manufacturing/mco-correction-actions.md b/markdown/manufacturing/mco-correction-actions.md index 8a8caacb10b..f947803a9e0 100644 --- a/markdown/manufacturing/mco-correction-actions.md +++ b/markdown/manufacturing/mco-correction-actions.md @@ -34,7 +34,7 @@ Role required: Quality Issue Management Admin or product non-conformance submitt The Start a Sidebar discussion window is displayed. - For more information on the sidebar discussion window, see [Create a Sidebar discussion for a record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/sidebar-discussions-record.md). + For more information on the sidebar discussion window, see . 6. Select **Save**. diff --git a/markdown/manufacturing/mco-create-install-base-item.md b/markdown/manufacturing/mco-create-install-base-item.md index 86fd1a92e43..663ef248ae6 100644 --- a/markdown/manufacturing/mco-create-install-base-item.md +++ b/markdown/manufacturing/mco-create-install-base-item.md @@ -91,11 +91,11 @@ Contracts List of contracts that are related to an install base. Edit a contract by selecting **Edit**.
For more information on the related lists, see . +
For more information on the related lists, see [Related list for an install base item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/install-base-related-list.md). 8. Select **Update**. - For more information on importing install base items, see . + For more information on importing install base items, see [Import install base items with guided setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/import-csm-install-base-items.md). ## Result @@ -105,5 +105,5 @@ The install base item is added to the account or consumer that you selected. You **Related topics** -[bundle-csm.install-base-item] +[Install base items](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/install-base-item.md) diff --git a/markdown/manufacturing/mco-create-prod-mod.md b/markdown/manufacturing/mco-create-prod-mod.md index 9744115a5fd..21976df6d96 100644 --- a/markdown/manufacturing/mco-create-prod-mod.md +++ b/markdown/manufacturing/mco-create-prod-mod.md @@ -46,5 +46,5 @@ The product model is updated with the latest information. **Related topics** -[bundle-csm.product-data] +[Product data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/product-data.md) diff --git a/markdown/manufacturing/mco-create-sls-pro-claim-case.md b/markdown/manufacturing/mco-create-sls-pro-claim-case.md index 0637b304e15..8980b622dd2 100644 --- a/markdown/manufacturing/mco-create-sls-pro-claim-case.md +++ b/markdown/manufacturing/mco-create-sls-pro-claim-case.md @@ -60,5 +60,5 @@ Sales promotion claim case is created. **Related topics** -[bundle-csm.filter-activity-stream-csm] +[Use the Activity Stream](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/filter-activity-stream-csm.md) diff --git a/markdown/manufacturing/mco-create-visibility-criteria.md b/markdown/manufacturing/mco-create-visibility-criteria.md index f128b309aa0..972496ccb85 100644 --- a/markdown/manufacturing/mco-create-visibility-criteria.md +++ b/markdown/manufacturing/mco-create-visibility-criteria.md @@ -48,7 +48,7 @@ Condition 		-Required service organization condition.To learn more about the Service Organization Criteria, see . +Required service organization condition.To learn more about the Service Organization Criteria, see [Create the criteria for a service organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/create-service-organization-criteria.md).
4. Select **Save**. @@ -57,5 +57,5 @@ Required service organization condition.To learn more about the Service Organiza **Related topics** -[bundle-csm.associate-services-to-service-organization] +[Associate service organizations with a service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/associate-services-to-service-organization.md) diff --git a/markdown/manufacturing/mco-recall-campaign-phases-form.md b/markdown/manufacturing/mco-recall-campaign-phases-form.md index c4c3ee275d4..656287e8b09 100644 --- a/markdown/manufacturing/mco-recall-campaign-phases-form.md +++ b/markdown/manufacturing/mco-recall-campaign-phases-form.md @@ -96,7 +96,7 @@ Dealer visibility Service organization criteria to whom this recall campaign phase are visible.For sub-phase, dealer visibility criteria will be copied from the parent phase, and it can be modified. -**Note:** For Dealer visibility setup information, see . +**Note:** For Dealer visibility setup information, see [Create the criteria for a service organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/create-service-organization-criteria.md).
diff --git a/markdown/manufacturing/mco-root-cause-analysis-task.md b/markdown/manufacturing/mco-root-cause-analysis-task.md index c65647ac0c3..67bdc73d2b5 100644 --- a/markdown/manufacturing/mco-root-cause-analysis-task.md +++ b/markdown/manufacturing/mco-root-cause-analysis-task.md @@ -34,7 +34,7 @@ Role required: Quality Issue Management Admin or product non-conformance resolve The Start a Sidebar discussion window is displayed. - For more information on the sidebar discussion window, see [Create a Sidebar discussion for a record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/sidebar-discussions-record.md). + For more information on the sidebar discussion window, see . 6. Select **Save**. diff --git a/markdown/manufacturing/mco-working-with-sales-promotion.md b/markdown/manufacturing/mco-working-with-sales-promotion.md index b643b1f68cb..479cfe15d55 100644 --- a/markdown/manufacturing/mco-working-with-sales-promotion.md +++ b/markdown/manufacturing/mco-working-with-sales-promotion.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/manufacturing/mco-working-with-sales-promotion.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Sales promotion, MCO workspace, Use, Manufacturing Commercial Operations] --- diff --git a/markdown/manufacturing/repair-claims-tables.md b/markdown/manufacturing/repair-claims-tables.md index ab46b3903f7..364c202ddd5 100644 --- a/markdown/manufacturing/repair-claims-tables.md +++ b/markdown/manufacturing/repair-claims-tables.md @@ -97,7 +97,7 @@ Claim Case Line Charge\[sn\_claim\_cmn\_case\_line\_charge\] Stores the charges incurred for each repair job.
To learn more about the Case and Case Line, see . +
To learn more about the Case and Case Line, see [Case Lines and Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-case-mgmt-case-lines.md). **Parent Topic:**[Repair claims data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/repair-claims.md) diff --git a/markdown/manufacturing/sales-promotion-campaign-claim-table.md b/markdown/manufacturing/sales-promotion-campaign-claim-table.md index e37065374f3..f0298cf8ca8 100644 --- a/markdown/manufacturing/sales-promotion-campaign-claim-table.md +++ b/markdown/manufacturing/sales-promotion-campaign-claim-table.md @@ -141,7 +141,7 @@ Case Line\[sn\_case\_line\] Stores the case line item records.
To learn more about the Case and Case Line, see . +
To learn more about the Case and Case Line, see [Case Lines and Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-case-mgmt-case-lines.md). **Parent Topic:**[Sales promotion campaign data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/sales-promotion-campaign-claims.md) diff --git a/markdown/manufacturing/sales-promotion-campaign-claims.md b/markdown/manufacturing/sales-promotion-campaign-claims.md index afc0dd19062..0cfb83cec3f 100644 --- a/markdown/manufacturing/sales-promotion-campaign-claims.md +++ b/markdown/manufacturing/sales-promotion-campaign-claims.md @@ -32,7 +32,7 @@ The following diagram shows the entities and their relationships within the Sale The sales promotion supports bulk import functionality, where the dealer sales agents can import a spreadsheet with multiple claims for review and approval. To enable bulk import, you must customize it on the Customer Service Management \(CSM\) or Business Location Service Portal \(BLSP\) portals. -To learn more about the Business Location Service Portal, see . +To learn more about the Business Location Service Portal, see [Using the Business Location Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/using-blsp-portal.md). - **[Sales Promotion Campaign Claim tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/sales-promotion-campaign-claim-table.md)** This section explains the sales promotion campaign claims tables in Manufacturing Commercial Operations. diff --git a/markdown/manufacturing/set-up-additional-plugins.md b/markdown/manufacturing/set-up-additional-plugins.md index 4152030905d..c99cd151c71 100644 --- a/markdown/manufacturing/set-up-additional-plugins.md +++ b/markdown/manufacturing/set-up-additional-plugins.md @@ -32,9 +32,9 @@ Customer Service Management 		-- -- -- +- [Create an internal business location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/create-internal-business-location.md) +- [Add staff members to an internal business location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/add-user-internal-bus-location.md) +- [Assign responsibilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-assign-responsibilities.md) diff --git a/markdown/manufacturing/warranty-claims-SOAP-API.md b/markdown/manufacturing/warranty-claims-SOAP-API.md index 4076ad1d761..e2003adc863 100644 --- a/markdown/manufacturing/warranty-claims-SOAP-API.md +++ b/markdown/manufacturing/warranty-claims-SOAP-API.md @@ -1,18 +1,18 @@ --- title: Warranty Claims SOAP API -description: The Warranty Claims SOAP API handles incoming repair orders from dealer systems and converts them into warranty claims within the Oracle Enterprise Manager \(OEM\)’s platform. +description: The Warranty Claims SOAP API handles incoming repair orders from dealer systems and converts them into warranty claims within the Original Equipment Manufacturer \(OEM\)’s platform. locale: en-US canonical_url: https://www.servicenow.com/docs/r/manufacturing/warranty-claims-SOAP-API.html release: australia topic_type: reference -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 10 breadcrumb: [MCO Integration APIs, Reference, Manufacturing Commercial Operations] --- # Warranty Claims SOAP API -The Warranty Claims SOAP API handles incoming repair orders from dealer systems and converts them into warranty claims within the Oracle Enterprise Manager \(OEM\)’s platform. +The Warranty Claims SOAP API handles incoming repair orders from dealer systems and converts them into warranty claims within the Original Equipment Manufacturer \(OEM\)’s platform. This API follows [SOAP 1.1 conventions](https://www.w3.org/TR/2000/NOTE-SOAP-20000508/) and uses [Standards for Technology in Automotive Retail \(STAR\) XML schemas](https://https://schemas.liquid-technologies.com/star/5.3.4/repairorder_xsd.html/star/5.3.4/?page=processsaleslead_xsd.html) for interoperability across automotive service systems. diff --git a/markdown/mobile/c_TabletSupport.md b/markdown/mobile/c_TabletSupport.md index 75258439011..2a9a7b480a9 100644 --- a/markdown/mobile/c_TabletSupport.md +++ b/markdown/mobile/c_TabletSupport.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/mobile/c\_TabletSupport.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 2 breadcrumb: [Access instances on mobile web browser, Using the mobile apps, Mobile Platform] --- diff --git a/markdown/mobile/saved-views-mobile-admin.md b/markdown/mobile/saved-views-mobile-admin.md index 1798fde68f6..191a5242295 100644 --- a/markdown/mobile/saved-views-mobile-admin.md +++ b/markdown/mobile/saved-views-mobile-admin.md @@ -5,7 +5,7 @@ locale: en-US canonical_url: https://www.servicenow.com/docs/r/mobile/saved-views-mobile-admin.html release: australia topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [Configuring the Mobile Platform, Mobile Platform] --- diff --git a/markdown/now-intelligence/add-dashboard-to-workspace.md b/markdown/now-intelligence/add-dashboard-to-workspace.md index 84b572637da..f22630bcaaf 100644 --- a/markdown/now-intelligence/add-dashboard-to-workspace.md +++ b/markdown/now-intelligence/add-dashboard-to-workspace.md @@ -34,7 +34,7 @@ To add a dashboard to a page in UI Builder, create the page from the Dashboards 3. Create a page in the workspace using the Dashboards page template, or open an existing page created from the template. - For more information, see [Create a page from a template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/reuse-page-definitions.md) and [Add Platform Analytics pages to a configurable workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/add-analytics-center-to-experience.md). + For more information, see and [Add Platform Analytics pages to a configurable workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/add-analytics-center-to-experience.md). **Note:** You cannot add a Dashboard component to a page. You can only create a page from the Dashboards template. This page will include a Dashboard component. diff --git a/markdown/now-intelligence/add-dv-new-db.md b/markdown/now-intelligence/add-dv-new-db.md index 7fb046ba38e..fe710d39ae7 100644 --- a/markdown/now-intelligence/add-dv-new-db.md +++ b/markdown/now-intelligence/add-dv-new-db.md @@ -29,15 +29,15 @@ Role required: You must have a role that allows access to the data in the visual \[Omitted image "dv-add-viz-to-db.png"\] Alt text: The Add to Dashboard menu on a data visualization. -
+
Option - + Result -
+
**Add to new dashboard** @@ -45,7 +45,7 @@ Result A new, untitled dashboard opens in the inline dashboard editor. The data visualization is already on this dashboard. Complete the dashboard, adding any more desired elements and naming it. For more information, see [Create a dashboard with the in-line editor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/create-db-in-ac.md). -
+
**Add to existing dashboard** diff --git a/markdown/now-intelligence/add-filter-tech-dashboard.md b/markdown/now-intelligence/add-filter-tech-dashboard.md index 45448d0c1e9..4ac340832be 100644 --- a/markdown/now-intelligence/add-filter-tech-dashboard.md +++ b/markdown/now-intelligence/add-filter-tech-dashboard.md @@ -30,7 +30,7 @@ Role required: ui\_builder\_admin, admin 3. Select **Edit in UI Builder**. -4. Add layout elements and a filter component as described in [Add and configure components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/add-components.md). +4. Add layout elements and a filter component as described in Add and configure components. 5. Configure the filter as described in the [Filter component reference](https://developer.servicenow.com/dev.do#!/reference/now-experience/yokohama/now-components/sn-component-filter/overview) on the Developer Site. diff --git a/markdown/now-intelligence/approaches-dashboards.md b/markdown/now-intelligence/approaches-dashboards.md index b2b8ea469ba..5826440a938 100644 --- a/markdown/now-intelligence/approaches-dashboards.md +++ b/markdown/now-intelligence/approaches-dashboards.md @@ -17,7 +17,7 @@ Depending on your needs, you have four different ways to present a collection of - Create the data visualizations and the dashboards entirely inside the Platform Analytics experience. This approach does not require a developer role or special technical knowledge, and probably should be explored before you try a more complex solution. - Create data visualization components in a generic UI Builder page, along with filters and other components. This approach gives you the most freedom as a developer, but also requires the most configuration. - Create the data visualizations and the dashboards inside the Platform Analytics experience, but then place the dashboards inside UI Builder pages using the Dashboard page template. This approach lets you use the convenience and special features of the Platform Analytics experience to create dashboards, data visualizations, and filters in your own experiences/workspaces. This approach also gives you the freedom to customize the page configuration partially. For more information, see [Creating Platform Analytics pages in your own workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/adding-analytics-center-to-ws.md). -- Create a [technical dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) and populate it inside UI Builder. This approach is almost the same as creating your own UI Builder page from scratch, but the dashboard is available in the dashboard library, has dashboard details, and can be shared like other dashboards. For more information, see [Technical dashboards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/technical-dashboards.md). +- Create a technical dashboard and populate it inside UI Builder. This approach is almost the same as creating your own UI Builder page from scratch, but the dashboard is available in the dashboard library, has dashboard details, and can be shared like other dashboards. For more information, see [Technical dashboards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/technical-dashboards.md). **Parent Topic:**[Exploring Platform Analytics dashboards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/ac-elements.md) diff --git a/markdown/now-intelligence/automation-discovery.md b/markdown/now-intelligence/automation-discovery.md index 619834a2422..6255dade5f6 100644 --- a/markdown/now-intelligence/automation-discovery.md +++ b/markdown/now-intelligence/automation-discovery.md @@ -84,7 +84,7 @@ The **Actions You Can Take** card shows what you can do with the automation oppo In Topic Recommendations, you can add topics to your Natural Language Understanding \(NLU\) models and to Virtual Agent. If you add an opportunity to a model, the **Action Taken** shows the corresponding intent or model. -To learn more see [Using Virtual Agent Topic Recommendations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/va-topic-recommendations.md) and [NLU models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/nlu-models.md). +To learn more see Using Virtual Agent Topic Recommendations and [NLU models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/nlu-models.md). You can also create custom topics for opportunities that are not VA ready. For more information about creating custom topics, see [Creating Virtual Agent Topics](https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/servicenow_application_developer/app_store_learnv2_virtualagent_quebec_creating_topics) on the ServiceNow Developer Site. diff --git a/markdown/now-intelligence/colors-dv.md b/markdown/now-intelligence/colors-dv.md index e6cc94a6706..2e5469865ff 100644 --- a/markdown/now-intelligence/colors-dv.md +++ b/markdown/now-intelligence/colors-dv.md @@ -6,7 +6,7 @@ canonical_url: https://www.servicenow.com/docs/r/now-intelligence/colors-dv.html release: australia topic_type: concept last_updated: "2026-03-12" -reading_time_minutes: 7 +reading_time_minutes: 6 breadcrumb: [Configure, Data visualizations, Platform Analytics experience, Platform Analytics] --- @@ -20,7 +20,7 @@ By default, the data visualization uses the colors that are set in the UX Theme - A default color palette - A default spectrum of shades for a color range -You can create a theme and select it either for a specific user or set it as the default theme for an instance. For more information, see [Working with themes in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-theming.md). +You can create a theme and select it either for a specific user or set it as the default theme for an instance. For more information, see . In a specific visualization, you can override the colors set in the UX theme. Set colors in the Colors subsection of the Presentation section in the visualization's configuration panel. The available options are described in the "Create a..." topic for each visualization type. @@ -76,7 +76,7 @@ If you group by a value in a visualization based on a Table data source, you hav **Related topics** -[Working with themes in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-theming.md) +[bundle-platux.next-experience-theming] ## Create coloring rules for data visualizations diff --git a/markdown/now-intelligence/config-dv-time-series-mb-data.md b/markdown/now-intelligence/config-dv-time-series-mb-data.md index 7963add0c51..630f66e27ba 100644 --- a/markdown/now-intelligence/config-dv-time-series-mb-data.md +++ b/markdown/now-intelligence/config-dv-time-series-mb-data.md @@ -82,7 +82,7 @@ Model -Prediction model to use to transform the data. If a model does not already exist, you can create one. To learn more, see [Detect anomalies in MetricBase data using predictive models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/train-a-model.md).This property applies only when **Transform** is Predict. +Prediction model to use to transform the data. If a model does not already exist, you can create one. To learn more, see Detect anomalies in MetricBase data using predictive models.This property applies only when **Transform** is Predict.
diff --git a/markdown/now-intelligence/configure-event-handler-filter-lists-data-vis.md b/markdown/now-intelligence/configure-event-handler-filter-lists-data-vis.md index 78caa86d473..17ca8ae41d1 100644 --- a/markdown/now-intelligence/configure-event-handler-filter-lists-data-vis.md +++ b/markdown/now-intelligence/configure-event-handler-filter-lists-data-vis.md @@ -33,7 +33,7 @@ Role required: ui\_builder\_admin, admin 2. Navigate to the UI Builder State section and add a state variable named *parFilters* of type JSON with a simple array initial value `[]`. - For more information, see [Create and bind a client state parameter to a component](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/state-parameters.md). + For more information, see Create and bind a client state parameter to a component. \[Omitted image "add-parFilters.png"\] Alt text: Adding the parFilters client state parameter to a UIB page. diff --git a/markdown/now-intelligence/configure-forecast-ts-viz.md b/markdown/now-intelligence/configure-forecast-ts-viz.md index 440901e825d..964e1caeda0 100644 --- a/markdown/now-intelligence/configure-forecast-ts-viz.md +++ b/markdown/now-intelligence/configure-forecast-ts-viz.md @@ -91,7 +91,7 @@ The highest meaningful value of a forecast score. If a score higher than this va
5. Select which data to base the forecast on. -
+
**Visualization date range** @@ -99,7 +99,7 @@ The highest meaningful value of a forecast score. If a score higher than this va All data within the date range of the visualization -
+
**Previous periods** @@ -107,7 +107,7 @@ All data within the date range of the visualization The number of data periods before the present to base forecasts on. These data periods are the same length as the ones in **Period length**.If you select Previous periods, also specify the number of periods in the **Number of periods to consider** field. -
+
**Specific starting date** diff --git a/markdown/now-intelligence/core-ui-interactive-filters/c_CustomPublishers.md b/markdown/now-intelligence/core-ui-interactive-filters/c_CustomPublishers.md index ff3ce8b3f47..206548d4089 100644 --- a/markdown/now-intelligence/core-ui-interactive-filters/c_CustomPublishers.md +++ b/markdown/now-intelligence/core-ui-interactive-filters/c_CustomPublishers.md @@ -24,7 +24,7 @@ Role required: hp\_publisher\_admin and report\_admin. The hp\_publisher\_admin **Note:** The exposed API for custom interactive filters is limited and does not provide parity with standard interactive filters. Before implementing any custom interactive filters, review the [Custom interactive filter limitations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/core-ui-interactive-filters/custom-if-limitations.md). -Access control lists on the Table API may restrict the records shown when a dashboard is filtered. To alleviate this problem, add users or roles to the Table API access control list. For more information, see [Access control list rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/access-control-rules.md). +Access control lists on the Table API may restrict the records shown when a dashboard is filtered. To alleviate this problem, add users or roles to the Table API access control list. For more information, see Access control list rules. The code that publishes the filter must call the SNC.canvas.interactiveFilters.setDefaultValue\(\) method and it must call the dashboardMessageHandler.publishFilter\(\) method to publish the filter. diff --git a/markdown/now-intelligence/core-ui-interactive-filters/c_HomepagePublishers.md b/markdown/now-intelligence/core-ui-interactive-filters/c_HomepagePublishers.md index 5783a9aec0f..05099dfa752 100644 --- a/markdown/now-intelligence/core-ui-interactive-filters/c_HomepagePublishers.md +++ b/markdown/now-intelligence/core-ui-interactive-filters/c_HomepagePublishers.md @@ -27,7 +27,7 @@ To create an interactive filter, see [Creating Interactive Filters of different **Important:** - Performance Analytics widgets on the dashboard do not follow interactive filters. Separately filter those widgets on the same [breakdown source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/breakdown-sources.md) by using the breakdown dashboard controls. For more information, see [Using breakdowns on dashboards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/c_SpecialDashboards.md) and [Make a breakdown act as an interactive filter](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/core-ui-interactive-filters/make-breakdown-interactive-filter.md). -- Interactive filters are not supported for reports that are based on a MetricBase source. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +- Interactive filters are not supported for reports that are based on a MetricBase source. For more information, see MetricBase. For information about unified filters in Platform Analytics, see [Filters in Platform Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/interactive-filters-workspace.md). diff --git a/markdown/now-intelligence/core-ui-interactive-filters/dynamic-js-filters.md b/markdown/now-intelligence/core-ui-interactive-filters/dynamic-js-filters.md index 92ad395463f..410cf6436d3 100644 --- a/markdown/now-intelligence/core-ui-interactive-filters/dynamic-js-filters.md +++ b/markdown/now-intelligence/core-ui-interactive-filters/dynamic-js-filters.md @@ -30,7 +30,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, ### About this task -JavaScript filters can be single-line statements, or longer scripts. For longer JavaScript statements, create a script include that returns the correct format and data type, conforms to the specific data that the report should filter for, and is client callable. For more information, see [Script includes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/c_ScriptIncludes.md). +JavaScript filters can be single-line statements, or longer scripts. For longer JavaScript statements, create a script include that returns the correct format and data type, conforms to the specific data that the report should filter for, and is client callable. For more information, see Script includes. This table lists the operators supported by each field type that supports JavaScript filters. Field types that are not in this table do not support JavaScript filters and the **Value** field in the condition builder for those field types does not have the option to paste your own statements. diff --git a/markdown/now-intelligence/core-ui-interactive-filters/make-breakdown-interactive-filter.md b/markdown/now-intelligence/core-ui-interactive-filters/make-breakdown-interactive-filter.md index 1b0ffd45bc2..b509729443c 100644 --- a/markdown/now-intelligence/core-ui-interactive-filters/make-breakdown-interactive-filter.md +++ b/markdown/now-intelligence/core-ui-interactive-filters/make-breakdown-interactive-filter.md @@ -38,7 +38,7 @@ When you select a [breakdown](https://raw.githubusercontent.com/ServiceNow/Servi 5. In the **Act as filter** field for each breakdown source, select the interactive filter you want to use that breakdown source for. - **Note:** If the **Breakdown sources** list does not have an **Act as filter** column, personalize the list to add one. For more information, see [Personal lists](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_PersonalLists.md). + **Note:** If the **Breakdown sources** list does not have an **Act as filter** column, personalize the list to add one. For more information, see . The breakdown source **Facts table** must match the table that the interactive filter is based on. diff --git a/markdown/now-intelligence/core-ui-interactive-filters/r_CustomPublisherExample.md b/markdown/now-intelligence/core-ui-interactive-filters/r_CustomPublisherExample.md index a4b45ce4bf7..190947bc35e 100644 --- a/markdown/now-intelligence/core-ui-interactive-filters/r_CustomPublisherExample.md +++ b/markdown/now-intelligence/core-ui-interactive-filters/r_CustomPublisherExample.md @@ -25,11 +25,11 @@ This example details how to create a custom filter to filter reports on the Task **Related topics** -[Configure a content block](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_CreateAContentBlock.md) +[bundle-platux.t_CreateAContentBlock] -[UI scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/c_UIScripts.md) +[bundle-crapiref.c_UIScripts] -[Jelly tags](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/r_JellyTags.md) +[bundle-crapiref.r_JellyTags] [DashboardMessageHandler](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/core-ui-interactive-filters/c_DashboardMessageHandler.md) @@ -169,7 +169,7 @@ Role required: admin. 4. In the line you added, make the following substitutions. -
+
**<Time\_Period\_Name>** @@ -177,7 +177,7 @@ Role required: admin. A unique name for the time period selected. This string is used internally by the system to identify the option and is set to something that can be descriptive of the time period described.Enter the value `112_Last Fortnight`. -
+
**<Beginning\_Time\_Period>** @@ -185,7 +185,7 @@ A unique name for the time period selected. This string is used internally by th The specific date and time on which this filter starts. This value can use absolute or relative values. It’s much more common to use a relative value that uses the JavaScript URL syntax.Enter the value `gs.daysAgoStart(14)` to indicate that the time interval for this selection should be exactly two weeks ago. -
+
**<Ending\_Time\_Period>** @@ -193,7 +193,7 @@ The specific date and time on which this filter starts. This value can use absol The specific date and time on which the time period for this filter option should end. This value can also use absolute or relative values. Similar to the **Beginning\_Time\_Period** this value is usually a relative time period to use the JavaScript URL syntax.Enter the value `gs.daysAgoStart(0)` to indicate that the time period ends at the current date and time. -
+
**<Textual\_Representation\_Of\_Time\_Period>** diff --git a/markdown/now-intelligence/core-ui-interactive-filters/t_CreateAChoiceListPublisher.md b/markdown/now-intelligence/core-ui-interactive-filters/t_CreateAChoiceListPublisher.md index 94168bed482..a78b9eb2cde 100644 --- a/markdown/now-intelligence/core-ui-interactive-filters/t_CreateAChoiceListPublisher.md +++ b/markdown/now-intelligence/core-ui-interactive-filters/t_CreateAChoiceListPublisher.md @@ -20,7 +20,7 @@ A choice list interactive filter enables users to filter report widgets based on Role required: hp\_publisher\_admin and report\_admin. The hp\_publisher\_admin role exists only for managing interactive filters in Core UI. By default, it contains the role analytics\_filter\_admin for managing Core UI filters that are migrated to Platform Analytics experience. -Choice lists contain a limited number of specified values to choose from. Status and Priority are two examples of choice lists. User and location are not usually choice list selections. For more information, see [Choice list field type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_ChoiceLists.md). +Choice lists contain a limited number of specified values to choose from. Status and Priority are two examples of choice lists. User and location are not usually choice list selections. For more information, see Choice list field type. When a user selects `All`, they do not see a report with all filter options applied, they see the unfiltered report. diff --git a/markdown/now-intelligence/core-ui-interactive-filters/t_CreateAReferenceFieldPublisher.md b/markdown/now-intelligence/core-ui-interactive-filters/t_CreateAReferenceFieldPublisher.md index bc6c3daa947..3523004d6f2 100644 --- a/markdown/now-intelligence/core-ui-interactive-filters/t_CreateAReferenceFieldPublisher.md +++ b/markdown/now-intelligence/core-ui-interactive-filters/t_CreateAReferenceFieldPublisher.md @@ -171,5 +171,5 @@ Repeat steps 10–13 as needed for each reference field you want to filter on. A [Creating Interactive Filters of different types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/core-ui-interactive-filters/r_AvailableHomepagePublisherTypes.md) -[Add related list conditions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/create-related-list-query.md) +[bundle-platux.create-related-list-query] diff --git a/markdown/now-intelligence/create-analytics-ws-aes.md b/markdown/now-intelligence/create-analytics-ws-aes.md index 3808b566910..344170d72c8 100644 --- a/markdown/now-intelligence/create-analytics-ws-aes.md +++ b/markdown/now-intelligence/create-analytics-ws-aes.md @@ -16,7 +16,7 @@ The App Engine Studio includes a prebuilt workspace that you can add to an appli The event handlers for the Analytics Center components of the workspace are all preconfigured. For example, selecting an indicator in the Indicator Scorecard opens that indicator in KPI Details. -For more information about using App Engine Studio to create a workspace with an Analytics Center, see [Add an application experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/add-experience.md). +For more information about using App Engine Studio to create a workspace with an Analytics Center, see Add an application experience. **Parent Topic:**[Creating Platform Analytics pages in your own workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/adding-analytics-center-to-ws.md) diff --git a/markdown/now-intelligence/create-date-filter-workspace.md b/markdown/now-intelligence/create-date-filter-workspace.md index 57aba35e3f6..ac66e721994 100644 --- a/markdown/now-intelligence/create-date-filter-workspace.md +++ b/markdown/now-intelligence/create-date-filter-workspace.md @@ -49,7 +49,7 @@ For time series data visualizations showing table or indicator data, the data ag 4. If you’re letting the users select from relative ranges, you can select which relative ranges they can choose from in **Select predefined ranges**. - If you have Fiscal Calendars installed and configured, you can select from fiscal calendar ranges. For more information, see [Defining fiscal calendars](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_FiscalCalendar.md). + If you have Fiscal Calendars installed and configured, you can select from fiscal calendar ranges. For more information, see . \[Omitted image "filters-fiscal-calendar.png"\] Alt text: Select Predefined Ranges picker showing fiscal calendar options. diff --git a/markdown/now-intelligence/create-dv-bar-ac.md b/markdown/now-intelligence/create-dv-bar-ac.md index ddc10e89b76..5c7345cff4c 100644 --- a/markdown/now-intelligence/create-dv-bar-ac.md +++ b/markdown/now-intelligence/create-dv-bar-ac.md @@ -406,7 +406,7 @@ Set color type -Type of color scheme to apply to the component. Options include: - Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see [Working with themes in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-theming.md). +Type of color scheme to apply to the component. Options include: - Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see . - Color palette: List of color palettes to select from predefined system palettes in the Chart Color Scheme \[pa\_chart\_color\_schemes\] table. For grouped or stacked data, the colors apply in order from highest value to lowest. For multiple data sources, palette colors apply in the order of data sources. For example, the first color of a palette applies to the first data source, and the second palette color applies to the second source. All visualizations that use the same color palette show the same colors, regardless of what data they display. - Single color/Colors per metric: Select a single color in the **Set value color** field. Interacting with that field opens a selector where you can choose the color from either a set of icons or from a list. You can also search for a color. Entering a search value has the selector show you a list of colors filtered by that search value. diff --git a/markdown/now-intelligence/create-dv-box-plot.md b/markdown/now-intelligence/create-dv-box-plot.md index 1721f0efaae..b667acc70f8 100644 --- a/markdown/now-intelligence/create-dv-box-plot.md +++ b/markdown/now-intelligence/create-dv-box-plot.md @@ -291,7 +291,7 @@ Set color type -- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see [Working with themes in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-theming.md). +- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see . - Single color/Colors per metric: Select a single color in the **Set value color** field. Interacting with that field opens a selector where you can choose the color from either a set of icons or from a list. You can also search for a color. Entering a search value has the selector show you a list of colors filtered by that search value. diff --git a/markdown/now-intelligence/create-dv-bubble-ac.md b/markdown/now-intelligence/create-dv-bubble-ac.md index 711a4d67c3c..83718870625 100644 --- a/markdown/now-intelligence/create-dv-bubble-ac.md +++ b/markdown/now-intelligence/create-dv-bubble-ac.md @@ -224,7 +224,7 @@ Set color type -- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see [Working with themes in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-theming.md). +- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see . - Single color/Colors per metric: Select a single color in the **Set value color** field. Interacting with that field opens a selector where you can choose the color from either a set of icons or from a list. You can also search for a color. Entering a search value has the selector show you a list of colors filtered by that search value. diff --git a/markdown/now-intelligence/create-dv-dial-ac.md b/markdown/now-intelligence/create-dv-dial-ac.md index 0d7aa3f92af..ebc9828f026 100644 --- a/markdown/now-intelligence/create-dv-dial-ac.md +++ b/markdown/now-intelligence/create-dv-dial-ac.md @@ -260,7 +260,7 @@ Set color type -- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see [Working with themes in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-theming.md). +- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see . - Single color/Colors per metric: Select a single color in the **Set value color** field. Interacting with that field opens a selector where you can choose the color from either a set of icons or from a list. You can also search for a color. Entering a search value has the selector show you a list of colors filtered by that search value. Alternatively, you can add a rule to define a dynamic color. For more information, see [Create coloring rules for data visualizations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/colors-dv.md). diff --git a/markdown/now-intelligence/create-dv-donut-ac.md b/markdown/now-intelligence/create-dv-donut-ac.md index edc4538f286..0e5aff71e7d 100644 --- a/markdown/now-intelligence/create-dv-donut-ac.md +++ b/markdown/now-intelligence/create-dv-donut-ac.md @@ -312,7 +312,7 @@ Set color type Type of color scheme to apply to the component. Options include: -- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see [Working with themes in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-theming.md). +- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see . - Color palette: List of color palettes to select from predefined system palettes in the Chart Color Scheme \[pa\_chart\_color\_schemes\] table. For grouped or stacked data, the colors apply in order from highest value to lowest. For multiple data sources, palette colors apply in the order of data sources. For example, the first color of a palette applies to the first data source, and the second palette color applies to the second source. All visualizations that use the same color palette show the same colors, regardless of what data they display. - Fixed element color: Use a specific color from the Chart Colors table \[sys\_report\_chart\_color\] for each element. All data visualizations that use fixed element colors show the same element, such as critical incidents in the Global scope, in the same color. diff --git a/markdown/now-intelligence/create-dv-geomap-ac.md b/markdown/now-intelligence/create-dv-geomap-ac.md index 185d39db5f8..cefeef3f747 100644 --- a/markdown/now-intelligence/create-dv-geomap-ac.md +++ b/markdown/now-intelligence/create-dv-geomap-ac.md @@ -204,7 +204,7 @@ Set color type Type of color scheme to apply to the component. The choices are: -- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see [Working with themes in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-theming.md). +- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see . - Color range: A spectrum of colors between a color for the lowest value and a color for the highest value. You can select these colors from a set of icons, from a list of colors including their icons, or by searching for the color name or hexadecimal value. The colors are taken from the Color Definition \[sys\_report\_color\] table. diff --git a/markdown/now-intelligence/create-dv-pareto-vd.md b/markdown/now-intelligence/create-dv-pareto-vd.md index 0c1d445e96e..2defc562673 100644 --- a/markdown/now-intelligence/create-dv-pareto-vd.md +++ b/markdown/now-intelligence/create-dv-pareto-vd.md @@ -342,7 +342,7 @@ Set color type Type of color scheme to apply to the component. Options include: -- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see [Working with themes in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-theming.md). +- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see . - Color palette: List of color palettes to select from predefined system palettes in the Chart Color Scheme \[pa\_chart\_color\_schemes\] table. For grouped or stacked data, the colors apply in order from highest value to lowest. For multiple data sources, palette colors apply in the order of data sources. For example, the first color of a palette applies to the first data source, and the second palette color applies to the second source. All visualizations that use the same color palette show the same colors, regardless of what data they display. - Fixed element color: Use a specific color from the Chart Colors table \[sys\_report\_chart\_color\] for each element. All data visualizations that use fixed element colors show the same element, such as critical incidents in the Global scope, in the same color. diff --git a/markdown/now-intelligence/create-dv-pivot-ac.md b/markdown/now-intelligence/create-dv-pivot-ac.md index c56f6852228..c2371489e09 100644 --- a/markdown/now-intelligence/create-dv-pivot-ac.md +++ b/markdown/now-intelligence/create-dv-pivot-ac.md @@ -312,7 +312,7 @@ Set color type -- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see [Working with themes in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-theming.md). +- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see . - Single color/Colors per metric: Select a single color in the **Set value color** field. Interacting with that field opens a selector where you can choose the color from either a set of icons or from a list. You can also search for a color. Entering a search value has the selector show you a list of colors filtered by that search value. If the visualization has more than one metric, you see the Colors per metric option instead. This option lets you select a single color for each metric. diff --git a/markdown/now-intelligence/create-dv-sing-sc-ac.md b/markdown/now-intelligence/create-dv-sing-sc-ac.md index 01f3ec33ba4..25dc56af641 100644 --- a/markdown/now-intelligence/create-dv-sing-sc-ac.md +++ b/markdown/now-intelligence/create-dv-sing-sc-ac.md @@ -281,7 +281,7 @@ Set color type -- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see [Working with themes in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-theming.md). +- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see . - Single color/Colors per metric: Select a single color in the **Set value color** field. Interacting with that field opens a selector where you can choose the color from either a set of icons or from a list. You can also search for a color. Entering a search value has the selector show you a list of colors filtered by that search value. Alternatively, you can add a rule to define a dynamic color. For more information, see [Create coloring rules for data visualizations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/colors-dv.md). diff --git a/markdown/now-intelligence/create-dv-time-series-ac.md b/markdown/now-intelligence/create-dv-time-series-ac.md index c8173cf2fca..877b09c76db 100644 --- a/markdown/now-intelligence/create-dv-time-series-ac.md +++ b/markdown/now-intelligence/create-dv-time-series-ac.md @@ -370,7 +370,7 @@ Set color type Type of color scheme to apply to the component. Options include: -- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see [Working with themes in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-theming.md). +- Default: A color or set of colors that come from the UX Theme that is applied to the instance. For more information, see . - Color palette: List of color palettes to select from predefined system palettes in the Chart Color Scheme \[pa\_chart\_color\_schemes\] table. For grouped or stacked data, the colors apply in order from highest value to lowest. For multiple data sources, palette colors apply in the order of data sources. For example, the first color of a palette applies to the first data source, and the second palette color applies to the second source. All visualizations that use the same color palette show the same colors, regardless of what data they display. - Fixed element color: Use a specific color from the Chart Colors table \[sys\_report\_chart\_color\] for each element. All data visualizations that use fixed element colors show the same element, such as critical incidents in the Global scope, in the same color. diff --git a/markdown/now-intelligence/create-dynamic-js-filter-pae.md b/markdown/now-intelligence/create-dynamic-js-filter-pae.md index 09facb27251..6195b643c42 100644 --- a/markdown/now-intelligence/create-dynamic-js-filter-pae.md +++ b/markdown/now-intelligence/create-dynamic-js-filter-pae.md @@ -20,7 +20,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, ## About this task -JavaScript filters can be single-line statements, or longer scripts. For longer JavaScript statements, create a script include that returns the correct format and data type, conforms to the specific data that the report should filter for, and is client callable. For more information, see [Script includes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/c_ScriptIncludes.md). +JavaScript filters can be single-line statements, or longer scripts. For longer JavaScript statements, create a script include that returns the correct format and data type, conforms to the specific data that the report should filter for, and is client callable. For more information, see Script includes. This table lists the operators supported by each field type that supports JavaScript filters. Field types that are not in this table do not support JavaScript filters and the **Value** field in the condition builder for those field types does not have the option to paste your own statements. diff --git a/markdown/now-intelligence/create-hierarchical-filter.md b/markdown/now-intelligence/create-hierarchical-filter.md index 07b0114d9ba..21375348e6f 100644 --- a/markdown/now-intelligence/create-hierarchical-filter.md +++ b/markdown/now-intelligence/create-hierarchical-filter.md @@ -30,7 +30,7 @@ When you filter through a record hierarchy, you select one value of the referenc **Note:** -Hierarchical filters support only the hierarchies defined in the Record Hierarchy \[sys\_record\_hierarchy\] table and not those defined in other tables, such as Governance, Risk, and Compliance \(GRC\) tables. Hierarchical filters generally follow the same logic as hierarchical queries, as described in [Building hierarchical queries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/data-hierarchies.md). +Hierarchical filters support only the hierarchies defined in the Record Hierarchy \[sys\_record\_hierarchy\] table and not those defined in other tables, such as Governance, Risk, and Compliance \(GRC\) tables. Hierarchical filters generally follow the same logic as hierarchical queries, as described in . To create a hierarchical dashboard filter, follow the procedure in [Configure a Single/Multiple select or cascading filter](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/create-select-filter-workspace.md) to create a multi-select filter. When you reach the step where you define the filter source, specify the hierarchy. diff --git a/markdown/now-intelligence/create-tech-db-in-ac.md b/markdown/now-intelligence/create-tech-db-in-ac.md index 5fdcb809c2e..7d362695509 100644 --- a/markdown/now-intelligence/create-tech-db-in-ac.md +++ b/markdown/now-intelligence/create-tech-db-in-ac.md @@ -55,8 +55,8 @@ The technical editor lets you add any UI Builder component to your dashboard. Yo Layouts organize container content in patterns. - - Choose **Grid** to specify the number of rows and columns in the selected container. For more information, see [Using CSS Grid layouts to build a page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/css-grid-uib.md). - - Choose **Flexbox** for more flexibility in the layouts between containers. For more information, see [Using Flexbox layouts in UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/flexbox-uib.md). + - Choose **Grid** to specify the number of rows and columns in the selected container. For more information, see . + - Choose **Flexbox** for more flexibility in the layouts between containers. For more information, see . 8. Add a component to the container. Select it from the **Components** menu on the left or click the Add content \(**+**\) icon in the staging area. diff --git a/markdown/now-intelligence/dashboards-for-admin-users.md b/markdown/now-intelligence/dashboards-for-admin-users.md index 46339086aff..69100769ec6 100644 --- a/markdown/now-intelligence/dashboards-for-admin-users.md +++ b/markdown/now-intelligence/dashboards-for-admin-users.md @@ -124,7 +124,7 @@ Option for searching dashboards by name or owner. -Launches the condition builder. For more information on using the condition builder, see [Create a condition statement using the condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/create-cond-state-using-cond-build.md). +Launches the condition builder. For more information on using the condition builder, see . The condition builder for dashboards has the following extra options: diff --git a/markdown/now-intelligence/data-mig-unmigrated-content.md b/markdown/now-intelligence/data-mig-unmigrated-content.md index 13d0fbc3696..893dfd1d3cf 100644 --- a/markdown/now-intelligence/data-mig-unmigrated-content.md +++ b/markdown/now-intelligence/data-mig-unmigrated-content.md @@ -25,7 +25,7 @@ These filters aren't migrated: - Debug filter - Filter user preferences from dashboards - Cascading filters that support the Choice to Choice configuration -- Filtered list content. For more information on List filters, see [Create a filter in List](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_CreatingFilters.md). +- Filtered list content. For more information on List filters, see . Visualization configurations that aren't migrated: diff --git a/markdown/now-intelligence/data-migration-block-specific.md b/markdown/now-intelligence/data-migration-block-specific.md index ef1af41b663..78043b79541 100644 --- a/markdown/now-intelligence/data-migration-block-specific.md +++ b/markdown/now-intelligence/data-migration-block-specific.md @@ -35,7 +35,7 @@ Role required: admin. 4. In the column **Do not migrate in bulk**, change the flag from false to true for the artifacts you want to exclude. - You can select multiple consecutive or non-consecutive fields. For more information, see [Edit multiple records in a list using the list editor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_EditMultRecUsingListEditor.md). + You can select multiple consecutive or non-consecutive fields. For more information, see . 5. If you can’t change the flag, edit the list control for the column. diff --git a/markdown/now-intelligence/data-migration-disable-single-migr.md b/markdown/now-intelligence/data-migration-disable-single-migr.md index b210b8863b4..defa650bdfd 100644 --- a/markdown/now-intelligence/data-migration-disable-single-migr.md +++ b/markdown/now-intelligence/data-migration-disable-single-migr.md @@ -29,7 +29,7 @@ Add a system property to prevent users from migrating their own dashboards. 2. Add the system property **com.glide.par.coreui\_single\_migration.enabled** if it does not already exist. - For more information, see [Available system properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md). + For more information, see . 3. Set **com.glide.par.coreui\_single\_migration.enabled** to `false`. diff --git a/markdown/now-intelligence/data-migration.md b/markdown/now-intelligence/data-migration.md index 980b9caa071..6df45dd46c2 100644 --- a/markdown/now-intelligence/data-migration.md +++ b/markdown/now-intelligence/data-migration.md @@ -74,5 +74,5 @@ You can disable the **Start Moving** and **Activate** Platform Analytics experie If you want to start the migration and view what artifacts are in compatibility mode, and resolve any issues, set the property to `False` after you run the migration to help prevent activation of Platform Analytics experience. If you want to prevent the migration process, set the property to `False` first. -For more information, see [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md). +For more information, see . diff --git a/markdown/now-intelligence/data-sources-visualizations.md b/markdown/now-intelligence/data-sources-visualizations.md index 2296d9cca9c..328278edbb3 100644 --- a/markdown/now-intelligence/data-sources-visualizations.md +++ b/markdown/now-intelligence/data-sources-visualizations.md @@ -79,7 +79,7 @@ Requires a separate subscription and must be activated by ServiceNow personnel. -The MetricBase application stores time-series data, which is data that is sampled at regular intervals. You can graph the stored data or use it with triggers to execute Flow Designer flows. MetricBase helps developers working with IoT-based applications that monitor or act on large amounts of machine-generated data. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +The MetricBase application stores time-series data, which is data that is sampled at regular intervals. You can graph the stored data or use it with triggers to execute Flow Designer flows. MetricBase helps developers working with IoT-based applications that monitor or act on large amounts of machine-generated data. For more information, see MetricBase.
@@ -91,7 +91,7 @@ Base system -Zero Copy Connector Hub provides a view where you can browse data sources, establish connections, and create data fabric tables that provide access to data from external sources. Workflow Data Fabric tables are found in the same list as other tables when you create a visualization. For more information, see [Workflow Data Fabric Home](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/wdf.md). +Zero Copy Connector Hub provides a view where you can browse data sources, establish connections, and create data fabric tables that provide access to data from external sources. Workflow Data Fabric tables are found in the same list as other tables when you create a visualization. For more information, see .
@@ -103,7 +103,7 @@ Requires a separate subscription and must be activated by ServiceNow personnel. -The Health Log Analytics application helps prevent IT issues before your users are affected. It helps you identify the root cause of an issue by enabling you to triage related logs and analyze the raw data. For more information, see [Health Log Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/hla-landing-page.md). +The Health Log Analytics application helps prevent IT issues before your users are affected. It helps you identify the root cause of an issue by enabling you to triage related logs and analyze the raw data. For more information, see . **Note:** You can create and edit data visualizations for Health Log Analytics only in the UI Builder, not in the Platform Analytics Visualization Designer or in dashboards. diff --git a/markdown/now-intelligence/data-visualization-type-overview.md b/markdown/now-intelligence/data-visualization-type-overview.md index 29426a4e076..f9e34c312c0 100644 --- a/markdown/now-intelligence/data-visualization-type-overview.md +++ b/markdown/now-intelligence/data-visualization-type-overview.md @@ -55,7 +55,7 @@ Like dials, gauges show where a single value lies across a range from minimum to Time Series visualizations show data over time. All time series visualization types share configuration options. They differ in use case, depending on whether you want to emphasize data trends or the differences between individual data points. For more information about these use cases, see [Create time series data visualizations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/create-dv-time-series-ac.md). -**Note:** In addition to data from within your instances and imported data sources, you can also use MetricBase data in time series visualizations. For more information, see [MetricBase application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +**Note:** In addition to data from within your instances and imported data sources, you can also use MetricBase data in time series visualizations. For more information, see MetricBase application.
diff --git a/markdown/now-intelligence/delete-db-in-ac-wf.md b/markdown/now-intelligence/delete-db-in-ac-wf.md index aae05e15dcd..2bc60b247de 100644 --- a/markdown/now-intelligence/delete-db-in-ac-wf.md +++ b/markdown/now-intelligence/delete-db-in-ac-wf.md @@ -18,7 +18,7 @@ Using the Workflow Studio, you can add actions to the dashboard deletion process Prior to invoking the flow, the instance checks that the dashboard exists and that the initiating user has the correct role. -Role required: You can delete any dashboard that you created. Users with the admin role can delete all dashboards. Administrators can grant and deny access to the Workflow Studio based on user roles. For more information, see [User access to Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/user-access-flow-designer.md). +Role required: You can delete any dashboard that you created. Users with the admin role can delete all dashboards. Administrators can grant and deny access to the Workflow Studio based on user roles. For more information, see User access to Flow Designer. ## Procedure @@ -38,7 +38,7 @@ Role required: You can delete any dashboard that you created. Users with the adm 6. Test the flow with the actions that you added. - For more information, see [Test a flow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/flow-test.md). + For more information, see Test a flow. 7. Save the flow. @@ -60,7 +60,7 @@ There are three possible outputs: Output code 3. Indicates that the deletion process has started, but that intermediate steps such as an approval are not complete. -For more information, see [Action error evaluation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/action-error-evaluation.md). +For more information, see Action error evaluation. **Parent Topic:**[Delete a Platform Analytics dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/delete-db-in-ac.md) diff --git a/markdown/now-intelligence/disabling-kpi-signals.md b/markdown/now-intelligence/disabling-kpi-signals.md index fd244901aa6..6721099c2e5 100644 --- a/markdown/now-intelligence/disabling-kpi-signals.md +++ b/markdown/now-intelligence/disabling-kpi-signals.md @@ -14,7 +14,7 @@ breadcrumb: [Configure, KPI Signals, Platform Analytics experience, Platform Ana KPI Signals can be disabled on request. -KPI Signals is activated by default. If you do not want this feature, request a ServiceNow AI Platform administrator to set the property **com.snc.pa.activate\_kpi\_signals** to **false**. Because this property does not exist by default, the administrator must add it. You can refer them to [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md). +KPI Signals is activated by default. If you do not want this feature, request a ServiceNow AI Platform administrator to set the property **com.snc.pa.activate\_kpi\_signals** to **false**. Because this property does not exist by default, the administrator must add it. You can refer them to Add a system property. **Important:** If you reactivate KPI Signals, signal detection resumes from the time you originally deactivated the feature, not from the time you reactivated it. diff --git a/markdown/now-intelligence/domain-sep-data-viz.md b/markdown/now-intelligence/domain-sep-data-viz.md index a71661eb2e2..fdf252e4e4b 100644 --- a/markdown/now-intelligence/domain-sep-data-viz.md +++ b/markdown/now-intelligence/domain-sep-data-viz.md @@ -27,7 +27,7 @@ For more information on support levels, see [Application support for domain sepa ## Overview of domain separation - To activate the domain separation plugin, see [Request domain separation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_ActivateDomainSeparation.md). + To activate the domain separation plugin, see Request domain separation. ## How domain separation works in data visualizations diff --git a/markdown/now-intelligence/domain-sep-pa-dashboards.md b/markdown/now-intelligence/domain-sep-pa-dashboards.md index c8b41980fd9..c53b2af7f27 100644 --- a/markdown/now-intelligence/domain-sep-pa-dashboards.md +++ b/markdown/now-intelligence/domain-sep-pa-dashboards.md @@ -27,7 +27,7 @@ For more information on support levels, see [Application support for domain sepa ## Overview of domain separation - To activate the domain separation plugin, see [Request domain separation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_ActivateDomainSeparation.md). + To activate the domain separation plugin, see Request domain separation. **Important:** For users in child domains to view dashboards in parent domains, both domain separation and delegated administration must be enabled. @@ -59,5 +59,5 @@ In the following figure, dashboards created in the IT, CS, and HR domains are no [Understanding domain separation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_DomainSeparation.md) -[Domain separation recommended practices for service providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/bp-domain-sep-recommended.md) +[bundle-psec.bp-domain-sep-recommended] diff --git a/markdown/now-intelligence/dv-local-data-instance.md b/markdown/now-intelligence/dv-local-data-instance.md index 5667b573d76..7570503638d 100644 --- a/markdown/now-intelligence/dv-local-data-instance.md +++ b/markdown/now-intelligence/dv-local-data-instance.md @@ -18,7 +18,7 @@ For finer grained control of the data source than you have with preconfigured da **Important:** This is an advanced procedure. Consider carefully whether you need a local data instance or can use a standard data source. -Before proceeding, review [Dynamically expose data in UI Builder pages \(advanced feature\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/data-resources.md). +Before proceeding, review . Role required: ui\_builder\_admin, admin diff --git a/markdown/now-intelligence/dv-rep-sc-variables.md b/markdown/now-intelligence/dv-rep-sc-variables.md index e898417dc44..b28a01435b5 100644 --- a/markdown/now-intelligence/dv-rep-sc-variables.md +++ b/markdown/now-intelligence/dv-rep-sc-variables.md @@ -47,7 +47,7 @@ Use a variable as a filter, a group by, or an alternative group by. 2. Select one of the following options. -
+
**Use the variable as a filter** @@ -55,7 +55,7 @@ Use a variable as a filter, a group by, or an alternative group by. Add or edit a data source and select **Add custom conditions**. If any custom conditions have already been defined, select **+ Add**. Then select **Variables** at the bottom of the field list. -
+
**Add the variable as a __group by__** @@ -63,7 +63,7 @@ Add or edit a data source and select **Add custom conditions**. If any custom co Under **Group by**, select **+ Add**. Then select **Variables** at the bottom of the field list. -
+
**Add the variable as an alternative group by** @@ -71,7 +71,7 @@ Under **Group by**, select **+ Add**. Then select **Variables** at the bottom of Under **Group by**, select **Add alternative group by**. Then select **Variables** at the bottom of the field list. A viewer can choose one of these variables at runtime, as described in [Select a group-by value in a data visualization as a viewer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/select-group-runtime.md). -
+
**Add the variable as a column or row in a pivot table** diff --git a/markdown/now-intelligence/edit-db-elements-in-ac.md b/markdown/now-intelligence/edit-db-elements-in-ac.md index c813d92780c..2b7591d8e6f 100644 --- a/markdown/now-intelligence/edit-db-elements-in-ac.md +++ b/markdown/now-intelligence/edit-db-elements-in-ac.md @@ -41,15 +41,15 @@ Role required: dashboard\_admin for all dashboards, or any role for dashboards t 6. Perform any of the following actions on the element. -
+
Action - + Steps -
+
**Configure an element** @@ -59,7 +59,7 @@ Focus on the element and select **Configure**. The configuration panel opens.Con **Note:** There are role and ownership requirements for editing a component that is shared from a library. If you aren’t allowed to edit an element, create a local version that is not linked to the library and edit that one. For more information, see [Edit a copy of a shared dashboard element](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/editing-local-copy-saved-dv.md). -
+
**Resize the element** @@ -67,7 +67,7 @@ Focus on the element and select **Configure**. The configuration panel opens.Con Focus on the element. To increase its height, press **Resize**. To decrease its height, press Shift-**Resize**. To change its width or overall size, select a corner of the element and drag it. -
+
**Add an element to the Library** @@ -84,7 +84,7 @@ Role required for data visualization: itil, report\_user, viz\_creator, or highe 4. Select **Add to library**. The data visualization is available in the Visualization library for use on other dashboards. -
+
**Delete an element from the dashboard** @@ -97,7 +97,7 @@ The data visualization is available in the Visualization library for use on othe **Note:** There’s no confirmation message. The widget disappears from the dashboard. -
+
**Move an element between or above tabs** @@ -111,7 +111,7 @@ When you have multiple tabs, you can move elements from tab to another or to the 3. When you choose **Move to a different tab**, choose the tab and select **Move**. -
+
**Configure a data visualization to follow or not follow filters** @@ -119,7 +119,7 @@ When you have multiple tabs, you can move elements from tab to another or to the Data visualizations follow filters by default. A data visualization follows filters in the same tab as itself or above the tabs. Data visualizations either follow all such tabs that target their data sources, or none.For configuration instructions, see [Configure a data visualization to follow filters or not](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/configure-dv-follow-filters-or-not.md). -
+
**Set drilldown options** diff --git a/markdown/now-intelligence/edit-db-in-ac.md b/markdown/now-intelligence/edit-db-in-ac.md index 81dc4798a4c..0c6bea05b74 100644 --- a/markdown/now-intelligence/edit-db-in-ac.md +++ b/markdown/now-intelligence/edit-db-in-ac.md @@ -43,15 +43,15 @@ The **More actions** menu includes the option to clear the edit lock. Use this o 3. Perform any of the following actions. -
+
Action - + Steps -
+
**Edit dashboard details** @@ -77,7 +77,7 @@ To edit the details of a dashboard created in the inline editor: 3. Edit the details of the dashboard and then select **Exit editing mode**. For more information, see [Configure Platform Analytics dashboard details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/config-db-in-ac.md). -
+
**Configure the dashboard layout** @@ -85,7 +85,7 @@ To edit the details of a dashboard created in the inline editor: Select and drag an element's handlebars to resize it. Select and drag an entire element to move it around the dashboard layout. Elements include data visualizations, filters, and other dashboard content. -
+
**Add a tab to a dashboard** @@ -93,7 +93,7 @@ Select and drag an element's handlebars to resize it. Select and drag an entire Select **Add a tab**. A tab labeled `Untitled` is added next to any existing tabs. When you add your first tab to a dashboard, there’s a new part of the layout below the title and above the tabs. Add elements above the tabs that are visible no matter which tab has focus. Select the pencil icon \(\[Omitted image "icon-pencil-ac.png"\] Alt text: pencil icon\) to rename the tab. -
+
**Reorder a dashboard tab** @@ -109,7 +109,7 @@ You can reorder tabs by dragging and dropping them. You can also reorder dashboa 5. Select **Save**. -
+
**Duplicate a dashboard tab** @@ -122,7 +122,7 @@ You can duplicate a tab on the current dashboard.1. Select the **Edit** button 2. Select the More actions menu icon \(\[Omitted image "context-menu-db-element-ac.png"\] Alt text: More actions icon\) next to the tab's name and choose **Duplicate**. A new tab with the same content as the duplicated tab opens with the name Untitled. Choose the pencil icon to rename the tab. -
+
**Delete a dashboard tab** @@ -135,7 +135,7 @@ A new tab with the same content as the duplicated tab opens with the name Untitl 2. Select the More actions menu icon \(\[Omitted image "context-menu-db-element-ac.png"\] Alt text: More actions icon\) next to the tab's name and choose **Delete**. **Note:** There’s no confirmation message. The tab disappears from the dashboard. -
+
**Rename a tab** @@ -151,7 +151,7 @@ A new tab with the same content as the duplicated tab opens with the name Untitl 3. On the translated dashboard, rename the tab with the translation of its new name. -
+
**Configure the refresh settings** @@ -167,7 +167,7 @@ Role required: admin.1. Select the **Edit** button \(\[Omitted image "edit-butt The minimum refresh interval is 10 minutes. -
+
**Configure background colors** @@ -178,7 +178,7 @@ The minimum refresh interval is 10 minutes. Specify Hex or RGBA values, or choose from the color picker. -
+
**Configure Insights** diff --git a/markdown/now-intelligence/export-pae-dashboard-ppt.md b/markdown/now-intelligence/export-pae-dashboard-ppt.md index 0bdf16c9b35..23ca575e182 100644 --- a/markdown/now-intelligence/export-pae-dashboard-ppt.md +++ b/markdown/now-intelligence/export-pae-dashboard-ppt.md @@ -21,9 +21,59 @@ Role required: Any, if the user has access to the dashboard. **Note:** - This task only applies to dashboards created in the inline editor. Technical dashboards do not have the **Export** option in the **More actions** menu. For more information, see [Technical dashboards compared to inline dashboards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/technical-vs-in-line-dashboards.md). -- Calendar report, geomap, and indicator scorecard visualizations are not supported for export. Lists are not supported for export to PowerPoint. These visualization types will not appear in the exported file. -- Only the supported data visualizations and Lists \(PDF\) are exported, not Headings or Rich Text or any other element. -- Content is not necessarily exported in the order it appears on the dashboard. +- Dashboards can be exported only as PowerPoint and PDF, however, in a dashboard some of the data visualizations can't be exported, as shown in the following table: + + +
+ +File type + + + +Supported DV type + + + +Unsupported DV type + +
+ +PDF + + + +- Pivot tables +- Lists +- Other data visualizations + + + + +- Calendar reports +- Indicator scorecards +- Geomap +- Non-data visualization dashboard elements, like Headings + + +
+ +PowerPoint \(PPT\) + + + +- Pivot tables +- Other data visualizations + + + + +- Calendar reports +- Indicator scorecards +- Geomap +- Non-data visualization dashboard elements, like Headings + + +
- Content is not necessarily exported in the order it appears on the dashboard. - Depending on your entitlements, you may be able export a dashboard conversationally through the Now Assist panel. See [Export dashboards and data visualizations from the Now Assist panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/export-db-dv-now-assist-panel.md). - Dashboards exported to PowerPoint include the title above and the description below each visualization in an editable format if this information is provided in the source visualization. diff --git a/markdown/now-intelligence/export-visualization-vd.md b/markdown/now-intelligence/export-visualization-vd.md index e8497d1b692..fa50340d64a 100644 --- a/markdown/now-intelligence/export-visualization-vd.md +++ b/markdown/now-intelligence/export-visualization-vd.md @@ -25,7 +25,8 @@ Not all visualizations support all output types. Some export options shown in th | |Supported data visualization export formats| |---|-------------------------------------------| -|Calendar reports, Indicator scorecards, Pivot tables, Geomap|None| +|Calendar reports, Indicator scorecards, Geomap|None| +|Pivot tables|PowerPoint, PDF, PNG, JPEG, Embedded PNG| |Lists|PDF, Microsoft Excel \(.xls or .xlsx\), Embedded LIST, CSV| |Other data visualizations|PowerPoint, PDF, PNG, JPEG, Embedded PNG| |Non-data visualization dashboard elements, like Headings|Not applicable| diff --git a/markdown/now-intelligence/find-dashboard-library.md b/markdown/now-intelligence/find-dashboard-library.md index 2c1513ba794..89bd95c3c31 100644 --- a/markdown/now-intelligence/find-dashboard-library.md +++ b/markdown/now-intelligence/find-dashboard-library.md @@ -104,7 +104,7 @@ Option for searching dashboards by name or owner. 		-Launches the condition builder. For more information on using the condition builder, see [Create a condition statement using the condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/create-cond-state-using-cond-build.md). +Launches the condition builder. For more information on using the condition builder, see . The condition builder for dashboards has the following extra options: diff --git a/markdown/now-intelligence/group-db-elements.md b/markdown/now-intelligence/group-db-elements.md index 7beeb9c70c1..092caa548b8 100644 --- a/markdown/now-intelligence/group-db-elements.md +++ b/markdown/now-intelligence/group-db-elements.md @@ -16,7 +16,7 @@ Improve your layout control and dashboard customization capabilities, by organiz ## Before you begin -The system property **par.dashboard.widget.group.enabled.dashboards.list** must be enabled on your instance with a value of ALL, -1, or the sys\_id of the dashboard you want to group content on. For more information, see [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md). +The system property **par.dashboard.widget.group.enabled.dashboards.list** must be enabled on your instance with a value of ALL, -1, or the sys\_id of the dashboard you want to group content on. For more information, see . Role required: If you have an internal role, you can create dashboards with the inline editor. You must have edit rights on the dashboard to group its content. diff --git a/markdown/now-intelligence/hide-platform-analytics-library-banner.md b/markdown/now-intelligence/hide-platform-analytics-library-banner.md index c701f160874..c57c58710b5 100644 --- a/markdown/now-intelligence/hide-platform-analytics-library-banner.md +++ b/markdown/now-intelligence/hide-platform-analytics-library-banner.md @@ -24,7 +24,7 @@ Role required: admin 2. Create the system property **com.glide.par.unified\_analytics.enabled**. - For more information, see [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md). + For more information, see . 3. Set the value of the property to `false`. diff --git a/markdown/now-intelligence/index.md b/markdown/now-intelligence/index.md index 299606ffe67..a6046fb345b 100644 --- a/markdown/now-intelligence/index.md +++ b/markdown/now-intelligence/index.md @@ -802,9 +802,10 @@ doc_type: toc - [Usage Insights for pages and screens](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/view-pages.md) -- The Pages module for UI Analysis in Usage Insights shows analytics specific to pages on the web-based UI in terms of page use and navigation. View user action, performance, and navigation details for each web page to identify pages where users might be having issues and optimize workflows accordingly. - [View page analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/view-pages.md) -- The Pages module for UI Analysis in Usage Insights shows analytics specific to pages on the web-based UI in terms of page use and navigation. View user action, performance, and navigation details for each web page to identify pages where users might be having issues and optimize workflows accordingly. - [Exporting data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/export-data.md) -- You can export data records to CSV format. Exporting user and session lists, and other analytics data to CSV is available wherever you see the download icon ( CSV export download icon. ). - - [Export data in bulk export via REST API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-restapi.md) -- Usage Insights data export is a store app that enables you to programmatically export Usage Insights (UXA) usage data from your ServiceNow instance for integration with your enterprise analytics platform. - - [Setting up data export via REST API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-submit-request.md) -- Submit an export request to the Usage Insights data export API to extract UXA usage data asynchronously and consume results from a Kafka topic. + - [Bulk export of Usage Insights data via REST API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-restapi.md) -- Usage Insights data export is a store app that enables you to programmatically export Usage Insights usage data from your ServiceNow instance for integration with your enterprise analytics platform. + - [Preparing for the Usage Insights data export via REST API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-submit-request.md) -- Submit an export request to the Usage Insights data export API to extract usage data asynchronously and consume results from a Kafka topic. - [Setting up a secure connection to Hermes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-setup-hermes.md) -- Configure SSL encryption for your Kafka consumers by generating an instance-signed certificate and configuring your Kafka client with SSL to securely connect to the managed Hermes cluster and consume data export results. + - [Consuming data export results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/consuming-data-export-results.md) -- Consume the results of usage data exported via REST API, from the Kafka topic. - [Access analytics overlay](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/uxa-access-analytics-overlay.md) -- Use the utility icon for quick, in-context page usage metrics, offering faster access to analytics without leaving the page. - [Usage Insights reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/user-experience-analytics-reference.md) -- Roles and properties installed with Usage Insights. - [Roles installed with Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/components-installed-user-exp-analytics.md) -- Several roles are installed to distinguish the activities different users can perform within Usage Insights. diff --git a/markdown/now-intelligence/install-dashboard-cco.md b/markdown/now-intelligence/install-dashboard-cco.md index f44144b4e66..eba1dbaf5a7 100644 --- a/markdown/now-intelligence/install-dashboard-cco.md +++ b/markdown/now-intelligence/install-dashboard-cco.md @@ -58,6 +58,6 @@ Application plugins: Assign the user role sn\_cco\_dashboard.cco\_dashboard\_user to users or groups who must view the dashboard. - Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see [Exploring user administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/exploring-user-administration.md). + Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see . diff --git a/markdown/now-intelligence/install-dashboard-cdo.md b/markdown/now-intelligence/install-dashboard-cdo.md index b5b5f829645..be6c2d2a438 100644 --- a/markdown/now-intelligence/install-dashboard-cdo.md +++ b/markdown/now-intelligence/install-dashboard-cdo.md @@ -50,6 +50,6 @@ In addition, the com.snc.pa.premium.all\_content application plugin is required Assign the user role sn\_cdodashboard.cdo\_dashboard\_user to users or groups who must view the dashboard. - Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see [Exploring user administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/exploring-user-administration.md). + Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see . diff --git a/markdown/now-intelligence/install-dashboard-chro.md b/markdown/now-intelligence/install-dashboard-chro.md index 6f96a6d53d9..1d47abd0735 100644 --- a/markdown/now-intelligence/install-dashboard-chro.md +++ b/markdown/now-intelligence/install-dashboard-chro.md @@ -54,6 +54,6 @@ Plugins: Assign the user role sn\_chro\_dashboard.chro\_dashboard\_user to users or groups who must view the dashboard. - Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see [Exploring user administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/exploring-user-administration.md). + Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see . diff --git a/markdown/now-intelligence/install-dashboard-cio.md b/markdown/now-intelligence/install-dashboard-cio.md index 2b847210b37..474734cd6a2 100644 --- a/markdown/now-intelligence/install-dashboard-cio.md +++ b/markdown/now-intelligence/install-dashboard-cio.md @@ -77,6 +77,6 @@ Applications: Assign the user role sn\_ciodashboard.ciodashboard\_user to users or groups who must view the dashboard. - Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see [Exploring user administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/exploring-user-administration.md). + Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see . diff --git a/markdown/now-intelligence/install-dashboard-cpro.md b/markdown/now-intelligence/install-dashboard-cpro.md index 2bcc9ddc68a..552ee888430 100644 --- a/markdown/now-intelligence/install-dashboard-cpro.md +++ b/markdown/now-intelligence/install-dashboard-cpro.md @@ -67,6 +67,6 @@ These solutions consist of Platform Analytics indicators and associated data col Assign the user role sn\_cpro\_dashboard.user to users or groups who must view the dashboard. - Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see [Exploring user administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/exploring-user-administration.md). + Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see . diff --git a/markdown/now-intelligence/install-dashboard-cro.md b/markdown/now-intelligence/install-dashboard-cro.md index 3a1e92297de..ee12d908613 100644 --- a/markdown/now-intelligence/install-dashboard-cro.md +++ b/markdown/now-intelligence/install-dashboard-cro.md @@ -62,6 +62,6 @@ Application plugins: Assign the user role sn\_cro\_dashboard.user to users or groups who must view the dashboard. - Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see [Exploring user administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/exploring-user-administration.md). + Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see . diff --git a/markdown/now-intelligence/install-dashboard-cso.md b/markdown/now-intelligence/install-dashboard-cso.md index eede7725864..fd81702e1da 100644 --- a/markdown/now-intelligence/install-dashboard-cso.md +++ b/markdown/now-intelligence/install-dashboard-cso.md @@ -66,6 +66,6 @@ Applications: Assign the pa\_viewer role to those who need to view Performance Analytics scores. - Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see [Exploring user administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/exploring-user-administration.md). + Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see . diff --git a/markdown/now-intelligence/install-dashboard-gc.md b/markdown/now-intelligence/install-dashboard-gc.md index 4f085aaf97b..3d7201d77c7 100644 --- a/markdown/now-intelligence/install-dashboard-gc.md +++ b/markdown/now-intelligence/install-dashboard-gc.md @@ -58,6 +58,6 @@ Application plugins: Assign the user role sn\_lsd\_dashboard.gc\_dashboard\_user to users or groups who must view the dashboard. - Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see [Exploring user administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/exploring-user-administration.md). + Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see . diff --git a/markdown/now-intelligence/move-pae-db-with-update-set.md b/markdown/now-intelligence/move-pae-db-with-update-set.md index b0b82c69cbf..ba967cfe036 100644 --- a/markdown/now-intelligence/move-pae-db-with-update-set.md +++ b/markdown/now-intelligence/move-pae-db-with-update-set.md @@ -48,7 +48,7 @@ Additional steps may be necessary if you are moving a dashboard in a scoped appl 6. On the target instance, move the update using standard update set functionality. - For more information, see [Retrieve an update set](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/t_RetrieveAnUpdateSet.md). + For more information, see Retrieve an update set. On the Remote Instance page, the **Retrieved Update Sets** related list shows all retrieved update sets. Select the update set to see if there are errors. Errors are shown on the **Retrieved Update Set** form in a related list called **Update Set Preview Problems**. diff --git a/markdown/now-intelligence/now-intelligence/Chunk1572044633.md b/markdown/now-intelligence/now-intelligence/Chunk590102792.md similarity index 100% rename from markdown/now-intelligence/now-intelligence/Chunk1572044633.md rename to markdown/now-intelligence/now-intelligence/Chunk590102792.md diff --git a/markdown/now-intelligence/nowass-supported-export-output.md b/markdown/now-intelligence/nowass-supported-export-output.md index 52cd930b63a..51324ae7a60 100644 --- a/markdown/now-intelligence/nowass-supported-export-output.md +++ b/markdown/now-intelligence/nowass-supported-export-output.md @@ -18,7 +18,8 @@ You can export dashboards as Microsoft PowerPoint or PDF files, but not all dash |Data visualization or dashboard element|Supported dashboard export formats|Supported data visualization export formats| |---------------------------------------|----------------------------------|-------------------------------------------| -|Calendar reports, Indicator scorecards, Pivot tables, Geomap|None|None| +|Calendar reports, Indicator scorecards, Geomap|None|None| +|Pivot tables|PowerPoint, PDF|PowerPoint, PDF, PNG, JPEG, Embedded PNG| |Lists|PDF|PDF, Microsoft Excel \(.xls or .xlsx\), Embedded LIST, CSV| |Other data visualizations|PowerPoint, PDF|PowerPoint, PDF, PNG, JPEG, Embedded PNG| |Non-data visualization dashboard elements, like Headings|None|Not applicable| diff --git a/markdown/now-intelligence/performance-analytics/access-to-kpi-composer.md b/markdown/now-intelligence/performance-analytics/access-to-kpi-composer.md index 7fa100d65c4..d132f128df7 100644 --- a/markdown/now-intelligence/performance-analytics/access-to-kpi-composer.md +++ b/markdown/now-intelligence/performance-analytics/access-to-kpi-composer.md @@ -7,7 +7,7 @@ release: australia product: Performance Analytics classification: performance-analytics topic_type: concept -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 3 breadcrumb: [Design your indicator solution, Configure fundamentals, Performance Analytics \(Indicator data sources\), Platform Analytics] --- diff --git a/markdown/now-intelligence/performance-analytics/add-indicators-to-widget.md b/markdown/now-intelligence/performance-analytics/add-indicators-to-widget.md index 59a00c30fe2..d5782cdf524 100644 --- a/markdown/now-intelligence/performance-analytics/add-indicators-to-widget.md +++ b/markdown/now-intelligence/performance-analytics/add-indicators-to-widget.md @@ -175,7 +175,7 @@ To edit any of these settings later, go to the **Widget Indicators** list and cl **Related topics** -[Related lists](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_RelatedLists.md) +[bundle-platux.c_RelatedLists] [KB0724552: How to Add Secondary Indicators to a Time Series or List Widget](https://support.servicenow.com/nav_to.do?uri=%2Fkb%3Fid%3Dkb_article_view%26sysparm_article%3DKB0724552) diff --git a/markdown/now-intelligence/performance-analytics/c_CollectionCleanup.md b/markdown/now-intelligence/performance-analytics/c_CollectionCleanup.md index 298d8d800a3..f6543ce39ff 100644 --- a/markdown/now-intelligence/performance-analytics/c_CollectionCleanup.md +++ b/markdown/now-intelligence/performance-analytics/c_CollectionCleanup.md @@ -20,12 +20,12 @@ Performance Analytics uses a scheduled job to remove old scores and snapshots. The Clean PA collections scheduled job is active by default and has no impact on performance. By default, the job runs daily so it only has to delete a small amount of data. -**Note:** The dictionary attributes nibble\_size and nibble\_sleep affect the behavior of the collection cleaner job if the attributes are defined for one of the Score \(pa\_scores, pa\_scores\_l1, pa\_scores\_l2\) tables or the Snapshot \(pa\_snapshots\) table. For more information, see [Altering tables and fields using dictionary attributes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_DictionaryAttributes.md). +**Note:** The dictionary attributes nibble\_size and nibble\_sleep affect the behavior of the collection cleaner job if the attributes are defined for one of the Score \(pa\_scores, pa\_scores\_l1, pa\_scores\_l2\) tables or the Snapshot \(pa\_snapshots\) table. For more information, see . **Related topics** -[Altering tables and fields using dictionary attributes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_DictionaryAttributes.md) +[bundle-platadm.c_DictionaryAttributes] [KB0720725: Clearing Performance Analytics Score data](https://support.servicenow.com/nav_to.do?uri=%2Fkb%3Fid%3Dkb_article_view%26sysparm_article%3DKB0720725) @@ -57,7 +57,7 @@ By default, the Clean PA collections job runs at 05:00, which is appropriate whe **Related topics** -[Scheduled jobs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_ScheduledJobs.md) +[bundle-platadm.c_ScheduledJobs] [KB0721309: Configuring the Performance Analytics Table Cleaner](https://support.servicenow.com/nav_to.do?uri=%2Fkb%3Fid%3Dkb_article_view%26sysparm_article%3DKB0721309) diff --git a/markdown/now-intelligence/performance-analytics/c_DashboardRoles.md b/markdown/now-intelligence/performance-analytics/c_DashboardRoles.md index 7f07f133334..8dfb9ccd842 100644 --- a/markdown/now-intelligence/performance-analytics/c_DashboardRoles.md +++ b/markdown/now-intelligence/performance-analytics/c_DashboardRoles.md @@ -22,7 +22,7 @@ Dashboards have special granular view and edit permissions that are managed from - Users with the dashboard\_admin or admin role can edit and manage users, groups, and roles for any dashboard. Admin and dashboard\_admin users can also change a dashboard owner at any time. - Only a dashboard owner and users with the dashboard\_admin or admin role can delete that dashboard. - The ability of users to share dashboards may be limited by the administrator. For more information, see [Responsive dashboard properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/dashboard-properties.md). -- If Explicit Roles are activated, dashboards are treated as internal resources. Users with the snc\_external role cannot view dashboards by default. For more information, see [Explicit Roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/explicit-roles.md). +- If Explicit Roles are activated, dashboards are treated as internal resources. Users with the snc\_external role cannot view dashboards by default. For more information, see Explicit Roles. - Domain separation can affect the ability of users to edit dashboards that have been shared with them. For more information, see [Domain separation and responsive dashboards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/domain-separation-in-dashboards.md). | |View|Create|Edit|Share|Delete| diff --git a/markdown/now-intelligence/performance-analytics/c_ForecastingData.md b/markdown/now-intelligence/performance-analytics/c_ForecastingData.md index 751c9b15e49..a60f30bb4ff 100644 --- a/markdown/now-intelligence/performance-analytics/c_ForecastingData.md +++ b/markdown/now-intelligence/performance-analytics/c_ForecastingData.md @@ -89,7 +89,7 @@ The highest meaningful value of a forecast score. If a score higher than this va
5. Select which scores to base the forecast on. -
+
**All scores** @@ -97,7 +97,7 @@ The highest meaningful value of a forecast score. If a score higher than this va All the scores that have been collected for this indicator -
+
**Previous periods** @@ -105,7 +105,7 @@ All the scores that have been collected for this indicator The number of data periods before the present to base forecasts on. These data periods are the same length as the ones in **Periods to forecast**.If you select Previous periods, also specify the number of periods in the **Periods** field. -
+
**Fixed start** diff --git a/markdown/now-intelligence/performance-analytics/c_GetStartedwithPA.md b/markdown/now-intelligence/performance-analytics/c_GetStartedwithPA.md index 60b4f5f8c5c..5d6b1458773 100644 --- a/markdown/now-intelligence/performance-analytics/c_GetStartedwithPA.md +++ b/markdown/now-intelligence/performance-analytics/c_GetStartedwithPA.md @@ -22,7 +22,7 @@ Indicators drive business transformation by enabling businesses to set, track, a **Note:** These days, Performance Analytics refers to the indicator data sources for Platform Analytics. Previously, Performance Analytics was its own independent product, with its own front end consisting of Performance Analytics widgets. That front end is deprecated, and instead indicators are shown in universal Platform Analytics data visualizations. The name Performance Analytics is retained for historical reasons. -For a video about how different dashboards with indicator data sources can help different personas in the ITSM department of your organization, see [ITSM Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/success-dashboard-indicator-landing.md). +For a video about how different dashboards with indicator data sources can help different personas in the ITSM department of your organization, see . Indicator data sources improve performance and accelerate continual service improvement by: diff --git a/markdown/now-intelligence/performance-analytics/c_IndicatorSources.md b/markdown/now-intelligence/performance-analytics/c_IndicatorSources.md index ad2e1c7b614..d50ed9805ee 100644 --- a/markdown/now-intelligence/performance-analytics/c_IndicatorSources.md +++ b/markdown/now-intelligence/performance-analytics/c_IndicatorSources.md @@ -63,15 +63,15 @@ Role required: pa\_data\_collector or admin 6. Select a facts table, either directly or by reusing a report source. -
+
Field - + Description -
+
**Facts table** @@ -79,7 +79,7 @@ Description Specify the facts table and any conditions for filtering the records of that table. You can specify a [database view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/performance-analytics-glossary.md) as the facts table. Remote tables are not supported, but Workflow Data Fabric tables are supported. -
+
**Report source** @@ -107,11 +107,11 @@ Specify an existing report source to reuse. A report source specifies a facts ta - Usually, your date conditions should refer to the same time period as the indicator frequency. For example, conditions about the number of days should only be on daily indicators. Conditions about the number of months should only be on monthly indicators. - Avoid dot-walking to the sys\_id or display value of a table. Instead, use the reference field by itself, to avoid creating unnecessary joins. - If you design the indicator source conditions well, at least one of the indicators on that source does not have any additional conditions of its own. - For general information about building conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + For general information about building conditions, see Condition builder. 8. Define **RELATED LIST CONDITIONS** to include a relationship with another table in the filter. - For more information, see [Add related list conditions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/create-related-list-query.md). + For more information, see Add related list conditions. 9. To see how many records this indicator source would return, click **Preview**. @@ -139,7 +139,7 @@ Specify an existing report source to reuse. A report source specifies a facts ta 2. In the **Number of entries to establish seasonality** field, enter the number of time periods, as defined in the business calendar or schedule entries, that are necessary to find seasonal patterns. - For more information about business calendar entries, see [Creating business calendars](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/business-calendars.md). + For more information about business calendar entries, see Creating business calendars. 3. Set the number of time periods, as defined in the business calendar or schedule entries, to retain scores and snapshots. @@ -170,7 +170,7 @@ The read-only **Report source updated at** field displays the last time the repo [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md) -[Creating business calendars](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/business-calendars.md) +[bundle-platadm.business-calendars] ## Use a database view in an indicator source diff --git a/markdown/now-intelligence/performance-analytics/c_PremiumPerformanceAnalytics.md b/markdown/now-intelligence/performance-analytics/c_PremiumPerformanceAnalytics.md index b2e4922c426..0b06843bd23 100644 --- a/markdown/now-intelligence/performance-analytics/c_PremiumPerformanceAnalytics.md +++ b/markdown/now-intelligence/performance-analytics/c_PremiumPerformanceAnalytics.md @@ -50,7 +50,7 @@ With a subscription to Performance Analytics, your features should be activated Starting in Tokyo, Subscription Management applies to Performance Analytics. If you use Subscription Management, you should not need to activate a Performance Analytics plugin manually. The remainder of this page describes the older, manual system of activating a subscription. -This feature is available only on hosted instances. On self-hosted and non-production instances, you still have to activate the appropriate Performance Analytics plugin manually. For more information, see [Subscription Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/subscription-management-landing-page-v2.md). +This feature is available only on hosted instances. On self-hosted and non-production instances, you still have to activate the appropriate Performance Analytics plugin manually. For more information, see Subscription Management. ## Identify your entitlement to Performance Analytics on an on-premises instance diff --git a/markdown/now-intelligence/performance-analytics/c_ResponsiveDashboards.md b/markdown/now-intelligence/performance-analytics/c_ResponsiveDashboards.md index 9633f884821..596fd02b5ea 100644 --- a/markdown/now-intelligence/performance-analytics/c_ResponsiveDashboards.md +++ b/markdown/now-intelligence/performance-analytics/c_ResponsiveDashboards.md @@ -35,7 +35,7 @@ Watch this three-minute video to learn more about flexible layouts, multiple tab ## Limitation -ServiceNow mobile apps don’t give access to dashboards as dashboards aren’t optimized for mobile screen sizes. You can access dashboards on a tablet using the standard web interface. It’s possible to create mobile apps that display reports and Performance Analytics visualizations, but these aren’t full responsive dashboards. For more information, see [Configure an analytics UI section](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/sg-ui-section-config-reports.md). +ServiceNow mobile apps don’t give access to dashboards as dashboards aren’t optimized for mobile screen sizes. You can access dashboards on a tablet using the standard web interface. It’s possible to create mobile apps that display reports and Performance Analytics visualizations, but these aren’t full responsive dashboards. For more information, see . **Related topics** diff --git a/markdown/now-intelligence/performance-analytics/configure-widget-layouts.md b/markdown/now-intelligence/performance-analytics/configure-widget-layouts.md index acb6b0becb3..edff03f1a81 100644 --- a/markdown/now-intelligence/performance-analytics/configure-widget-layouts.md +++ b/markdown/now-intelligence/performance-analytics/configure-widget-layouts.md @@ -32,15 +32,15 @@ Role required: User. dashboard\_admin for all dashboards, or any role for dashbo 4. Perform any of the following actions. -
+
Action - + Steps -
+
**Show or hide the widget border, header, and title** @@ -56,7 +56,7 @@ Steps It is not possible to change the title of a widget from within a dashboard. The title is taken from the visualization the widget is based on. Edit the visualization itself to change the title. -
+
**Change the widget title color and header color** @@ -67,7 +67,7 @@ Steps 3. In the color picker, use the slider to choose a hue and select a color to choose it. You can also enter the hexadecimal code for the color in the **Title color** or **Header color** field. Delete the hexadecimal code to return to the default title or header color. **Note:** When you select a dark header color, the icons in the header change to white. When you select a light header color, the icons in the header change to black. -
+
**Resize or change the layout of widgets** @@ -79,7 +79,7 @@ Drag to move and resize widgets. - To make a widget smaller, point to the widget header and press SHIFT as you click the resize icon. -
+
**Apply a dashboard background color** @@ -94,7 +94,7 @@ Drag to move and resize widgets. Core UI dashboard backgrounds are not themeable with custom colors. -
+
**Apply a quick layout to a dashboard** @@ -104,7 +104,7 @@ Core UI dashboard backgrounds are not themeable with custom colors. 2. Click a layout to snap the widgets against. Resize or change the layout of widgets as desired. -
+
**Delete a widget from the dashboard** @@ -117,7 +117,7 @@ Core UI dashboard backgrounds are not themeable with custom colors.
5. Add content blocks to divide the content of the dashboard or to provide other content. - From the **Add Widgets** list, select Content Blocks. For information about static content blocks, see [Configure a static HTML block](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_StaticHTMLBlock.md). + From the **Add Widgets** list, select Content Blocks. For information about static content blocks, see Configure a static HTML block. **Parent Topic:**[Edit a responsive dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/t_EditADashboard.md) diff --git a/markdown/now-intelligence/performance-analytics/content-packs-in-form-analytics-published.md b/markdown/now-intelligence/performance-analytics/content-packs-in-form-analytics-published.md index 22cad39e662..b4e07d8deff 100644 --- a/markdown/now-intelligence/performance-analytics/content-packs-in-form-analytics-published.md +++ b/markdown/now-intelligence/performance-analytics/content-packs-in-form-analytics-published.md @@ -20,7 +20,7 @@ Prepackaged solutions featuring Platform Analytics dashboards with data visualiz ## Performance Analytics in your solutions -Platform Analytics data visualizations use Performance Analytics [indicator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md) data to show you data over time, helping you analyze your business processes and identify areas of improvement. With Platform Analytics Solutions, you can get value from Performance Analytics for your application with minimal setup. You can always create your own objects as well. +Platform Analytics data visualizations use Performance Analytics indicator data to show you data over time, helping you analyze your business processes and identify areas of improvement. With Platform Analytics Solutions, you can get value from Performance Analytics for your application with minimal setup. You can always create your own objects as well. Platform Analytics Solutions provide all the configuration records required to analyze default applications. Customize these records for use in your production environment. For more information, see . diff --git a/markdown/now-intelligence/performance-analytics/create-breakdown-mapping.md b/markdown/now-intelligence/performance-analytics/create-breakdown-mapping.md index a2ea982fa9f..e4e00f3ad53 100644 --- a/markdown/now-intelligence/performance-analytics/create-breakdown-mapping.md +++ b/markdown/now-intelligence/performance-analytics/create-breakdown-mapping.md @@ -52,7 +52,7 @@ You can create multiple mappings for the same breakdown, enabling you to use tha 4. Complete the breakdown mapping as follows. -
+
**Use a field to map values to elements.** @@ -60,7 +60,7 @@ You can create multiple mappings for the same breakdown, enabling you to use tha Select the **Field** in the indicator source that maps to records in the breakdown. See the use of the **Category** field in [Example: Field mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/example-field-mapping.md). -
+
**Use a script to map values to elements.** diff --git a/markdown/now-intelligence/performance-analytics/create-domain-configuration.md b/markdown/now-intelligence/performance-analytics/create-domain-configuration.md index 308e94871d1..1c77323fefd 100644 --- a/markdown/now-intelligence/performance-analytics/create-domain-configuration.md +++ b/markdown/now-intelligence/performance-analytics/create-domain-configuration.md @@ -50,7 +50,7 @@ Visibility group -When **Configuration type** is **Visibility group**, select or create a Group \[sys\_user\_group\] that has at least one visibility domain. All visibility domains available to this group are included in this domain configuration. For more information about visibility domains, see [Visibility domains and Contains domains](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_DomainVisibility.md). +When **Configuration type** is **Visibility group**, select or create a Group \[sys\_user\_group\] that has at least one visibility domain. All visibility domains available to this group are included in this domain configuration. For more information about visibility domains, see Visibility domains and Contains domains.
@@ -101,5 +101,5 @@ Select **All child domains** to roll up scores from the specified domains and al **Related topics** -[Domain separation setup and administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_DomainSeparationSetup.md) +[bundle-psec.c_DomainSeparationSetup] diff --git a/markdown/now-intelligence/performance-analytics/create-ds-source.md b/markdown/now-intelligence/performance-analytics/create-ds-source.md index 87d49cc2956..0ce8446182a 100644 --- a/markdown/now-intelligence/performance-analytics/create-ds-source.md +++ b/markdown/now-intelligence/performance-analytics/create-ds-source.md @@ -37,7 +37,7 @@ Role required: pa\_data\_collector or higher 5. Select either a Daily data frequency or All Activity. - The Daily frequency supports only the standard calendar and the Daily indicator frequency. All Activity includes the standard calendar and all business calendars for which a Business Calendar Group is defined. It supports all indicator frequencies defined in those business calendars including intraday frequencies such as Work Shift. All Activity also supports showing data from incomplete periods in data visualizations and KPI Details. For more information, see [Creating business calendars](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/business-calendars.md). + The Daily frequency supports only the standard calendar and the Daily indicator frequency. All Activity includes the standard calendar and all business calendars for which a Business Calendar Group is defined. It supports all indicator frequencies defined in those business calendars including intraday frequencies such as Work Shift. All Activity also supports showing data from incomplete periods in data visualizations and KPI Details. For more information, see . 6. Select which **Fields** of the fact table to include in the Data snapshots source. diff --git a/markdown/now-intelligence/performance-analytics/create-indicator-definition.md b/markdown/now-intelligence/performance-analytics/create-indicator-definition.md index 1d402d6a0f1..5a08f204c1e 100644 --- a/markdown/now-intelligence/performance-analytics/create-indicator-definition.md +++ b/markdown/now-intelligence/performance-analytics/create-indicator-definition.md @@ -66,15 +66,15 @@ You can create an indicator definition for every artifact in your project, wheth 8. Decide whether an Automated, Formula, or Manual indicator best represents the information in the artifact. -
+
Indicator Type - + Description -
+
**Automated** @@ -82,7 +82,7 @@ Description An automated indicator uses an indicator source as its data set. The indicator source specifies a table or database view, conditions for filtering records from that source, and the frequency at which you expect to display the data. The indicator applies an aggregator and optional conditions to this data. -
+
**Formula** @@ -90,7 +90,7 @@ An automated indicator uses an indicator source as its data set. The indicator s Calculate scores from the scores of one or more other indicators. Apply mathematical operations or a preset method, such as the method to calculate the gap between an indicator score and the indicator target. -
+
**Manual** diff --git a/markdown/now-intelligence/performance-analytics/create-latest-score-widget.md b/markdown/now-intelligence/performance-analytics/create-latest-score-widget.md index ab2d55c279b..2934712e078 100644 --- a/markdown/now-intelligence/performance-analytics/create-latest-score-widget.md +++ b/markdown/now-intelligence/performance-analytics/create-latest-score-widget.md @@ -28,7 +28,7 @@ This feature is deprecated, meaning it is in maintenance mode and is no longer b A latest score visualization shows the latest score and both the absolute and percentage change between this score and a previous score. This visualization is similar to a **Chart** view in an Analytics Hub. You can choose how many scores back to compare to the latest score. You can also display a trend line of absolute or percentage changes in scores. -**Note:** This data visualization is supported on the mobile platform. For more information, see [Displaying KPI Details for the mobile dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-reporting-pa-widgets.md) and [Mobile dashboard preview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-dashboard-preview.md). +**Note:** This data visualization is supported on the mobile platform. For more information, see and . \[Omitted image "latest-score-widget.png"\] Alt text: Latest score visualization of the percentage of incidents resolved without reassignment diff --git a/markdown/now-intelligence/performance-analytics/create-relative-compare-ts.md b/markdown/now-intelligence/performance-analytics/create-relative-compare-ts.md index d036d3c65ab..a6d8582415f 100644 --- a/markdown/now-intelligence/performance-analytics/create-relative-compare-ts.md +++ b/markdown/now-intelligence/performance-analytics/create-relative-compare-ts.md @@ -40,15 +40,15 @@ For example, this visualization shows the change of the total number of open inc 5. Specify which indicators to include in the visualization with one of the following options. -
+
Option - + Note -
+
**Indicator group** @@ -56,7 +56,7 @@ Note If you select an indicator group, you cannot select a single indicator.**Warning:** This option is not currently functional. Specify a single indicator and additional widget indicators. -
+
**Indicator** diff --git a/markdown/now-intelligence/performance-analytics/dashboard-properties.md b/markdown/now-intelligence/performance-analytics/dashboard-properties.md index c38166355b2..05aeeee8efe 100644 --- a/markdown/now-intelligence/performance-analytics/dashboard-properties.md +++ b/markdown/now-intelligence/performance-analytics/dashboard-properties.md @@ -38,7 +38,7 @@ com.glide.par.unified\_analytics.enabled - Type: true \| false - Default value: true -- Location: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add a system property to the System Property \[sys\_properties\] table. When enabled, users see both Platform Analytics and Core UI \(responsive\) dashboards in the library. Users can still drill down to KPI details from responsive dashboard indicator visualizations. @@ -50,7 +50,7 @@ Enable fulfiller creation of Core UI dashboardscom.snc.par.coreui.dashboard\_cre Allows fulfiller users to create Core UI dashboards after upgrade to Australia. There is a **Create new** button available in the Dashboards library with the option to create Core UI dashboards in the modal.- Type: true \| false - Default value: true -- Location: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add a system property to the System Property \[sys\_properties\] table.
@@ -64,7 +64,7 @@ glide.cms.dashboards.sharing\_with\_secure\_search - Default value: false - Location: **System Properties** > **Dashboard Properties** - When enabled, the list of users, user groups, and roles that are visible in the sharing panel is restricted. The restriction is based on the configuration of the sys\_user, sys\_user\_group, and sys\_user\_role ACLs. For more information, see [Access control list rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/access-control-rules.md). + When enabled, the list of users, user groups, and roles that are visible in the sharing panel is restricted. The restriction is based on the configuration of the sys\_user, sys\_user\_group, and sys\_user\_role ACLs. For more information, see Access control list rules. There is a performance penalty associated with enabling this property. Performance degradation may be based on the number and complexity of business rules and ACLs on your instance. @@ -135,7 +135,7 @@ glide.cms.dashboards.sharing.search.maxRecords - Type: integer - Default value: 100 -- Location: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add a system property to the System Property \[sys\_properties\] table. Setting the value too low can cause the expected results not to be found. The minimum value is 5. Setting the value too high can cause performance issues. diff --git a/markdown/now-intelligence/performance-analytics/designing-pa-solution.md b/markdown/now-intelligence/performance-analytics/designing-pa-solution.md index e1b360ccaa6..8e8c8683bfd 100644 --- a/markdown/now-intelligence/performance-analytics/designing-pa-solution.md +++ b/markdown/now-intelligence/performance-analytics/designing-pa-solution.md @@ -8,7 +8,7 @@ product: Performance Analytics classification: performance-analytics topic_type: concept last_updated: "2026-03-12" -reading_time_minutes: 3 +reading_time_minutes: 2 breadcrumb: [Configure fundamentals, Performance Analytics \(Indicator data sources\), Platform Analytics] --- @@ -18,7 +18,7 @@ KPI Composer ensures that your performance management strategy aligns with busin KPI Composer helps you elicit performance management requirements and drive stakeholder alignment by visualizing implementation objectives, desired business outcomes, and required technical deliverables in a concise visual summary. This holistic approach ensures that stakeholders are completely aligned on the desired outcomes and requirements before implementers spend time working on any technical deliverables. When ready, Performance Analytics implementers get a task list of exactly what they need to create — indicators, breakdowns, reports, and dashboards — to support the goals, and you can even use KPI Composer to track the progress of the implementation. -A free training in KPI Composer is available at [NOW Learning](https://learning.servicenow.com/lxp/en/now-intelligence/kpi-composer-overview?id=learning_course_prev&course_id=1f2469534722d6d03c6f6013e16d433c). You can also see examples of how a properly designed Performance Analytics solution can help different people in your organization at [ITSM Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/success-dashboard-indicator-landing.md). +A free training in KPI Composer is available at [NOW Learning](https://learning.servicenow.com/lxp/en/now-intelligence/kpi-composer-overview?id=learning_course_prev&course_id=1f2469534722d6d03c6f6013e16d433c). You can also see examples of how a properly designed Performance Analytics solution can help different people in your organization at . ## Activating KPI Composer diff --git a/markdown/now-intelligence/performance-analytics/domain-separation-in-dashboards.md b/markdown/now-intelligence/performance-analytics/domain-separation-in-dashboards.md index 291d47d6000..0ba2b87267a 100644 --- a/markdown/now-intelligence/performance-analytics/domain-separation-in-dashboards.md +++ b/markdown/now-intelligence/performance-analytics/domain-separation-in-dashboards.md @@ -29,7 +29,7 @@ For more information on support levels, see [Application support for domain sepa ## Overview of domain separation - To activate the domain separation plugin, see [Request domain separation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_ActivateDomainSeparation.md). + To activate the domain separation plugin, see Request domain separation. **Important:** For users in child domains to view dashboards in parent domains, both domain separation and delegated administration must be enabled. @@ -61,5 +61,5 @@ In the following figure, dashboards created in the IT, CS, and HR domains are no [Understanding domain separation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_DomainSeparation.md) -[Domain separation recommended practices for service providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/bp-domain-sep-recommended.md) +[bundle-psec.bp-domain-sep-recommended] diff --git a/markdown/now-intelligence/performance-analytics/ds-jobs-tables.md b/markdown/now-intelligence/performance-analytics/ds-jobs-tables.md index 80193ad78dc..b0515655786 100644 --- a/markdown/now-intelligence/performance-analytics/ds-jobs-tables.md +++ b/markdown/now-intelligence/performance-analytics/ds-jobs-tables.md @@ -73,7 +73,7 @@ Data Snapshots Hierarchies -Reference table for record hierarchies used with Data Snapshots indicators. For more information, see [Building hierarchical queries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/data-hierarchies.md). +Reference table for record hierarchies used with Data Snapshots indicators. For more information, see .
diff --git a/markdown/now-intelligence/performance-analytics/enable-pa-db-records-scoped-apps.md b/markdown/now-intelligence/performance-analytics/enable-pa-db-records-scoped-apps.md index 52e93da2c40..ed5d6b09124 100644 --- a/markdown/now-intelligence/performance-analytics/enable-pa-db-records-scoped-apps.md +++ b/markdown/now-intelligence/performance-analytics/enable-pa-db-records-scoped-apps.md @@ -26,7 +26,7 @@ Scope required: the scope of your application. 1. Set the system property **glide.security.scoped\_administration.honor\_global\_acl** to true. - Often this property is already set to true, so additional update is not necessary. For more information, see [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md). + Often this property is already set to true, so additional update is not necessary. For more information, see Add a system property. 2. Switch the scope to the scope that the dashboard is created in. diff --git a/markdown/now-intelligence/performance-analytics/enable-pdf-export.md b/markdown/now-intelligence/performance-analytics/enable-pdf-export.md index 3d04d09dc98..c6a53e35720 100644 --- a/markdown/now-intelligence/performance-analytics/enable-pdf-export.md +++ b/markdown/now-intelligence/performance-analytics/enable-pdf-export.md @@ -43,7 +43,7 @@ For more information, see: 3. Click **Activate/Repair**. - If the OAuth 2.0 plugin is not already active, the WebKit HTML To PDF plugin activates it as well. For more information, see [Activate a plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ActivateAPlugin.md). + If the OAuth 2.0 plugin is not already active, the WebKit HTML To PDF plugin activates it as well. For more information, see Activate a plugin. ## Result diff --git a/markdown/now-intelligence/performance-analytics/generating-tasks-kpi-composer.md b/markdown/now-intelligence/performance-analytics/generating-tasks-kpi-composer.md index b9a40039b56..857fbeccb72 100644 --- a/markdown/now-intelligence/performance-analytics/generating-tasks-kpi-composer.md +++ b/markdown/now-intelligence/performance-analytics/generating-tasks-kpi-composer.md @@ -45,7 +45,7 @@ Role required: sn\_kpi\_composer.user, sn\_kpi\_composer.admin, admin All tasks in a KPI Composer project are assigned to the same assignment group. After you generate tasks, the group handles them through its normal workflow. -By default, tasks are assigned to the Analytics Implementers group, which is provided with KPI Composer. This group includes the pa\_admin role by default. Any users whom you add to this group are granted this role. Access this group from **User administration** > **Groups**, or follow the **Analytics Implementers** link on the Tasks tile in the Review tab. You need the user\_admin role to edit this group. For more information about adding and removing users from this group, see [Create a user group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAGroup.md). +By default, tasks are assigned to the Analytics Implementers group, which is provided with KPI Composer. This group includes the pa\_admin role by default. Any users whom you add to this group are granted this role. Access this group from **User administration** > **Groups**, or follow the **Analytics Implementers** link on the Tasks tile in the Review tab. You need the user\_admin role to edit this group. For more information about adding and removing users from this group, see Create a user group. To change the assignment group, follow this procedure: diff --git a/markdown/now-intelligence/performance-analytics/get-indicator-analytics.md b/markdown/now-intelligence/performance-analytics/get-indicator-analytics.md index 5b171029c1c..84e4de35e3a 100644 --- a/markdown/now-intelligence/performance-analytics/get-indicator-analytics.md +++ b/markdown/now-intelligence/performance-analytics/get-indicator-analytics.md @@ -104,7 +104,7 @@ pa.getChangePercentage($[[Number of open incidents]], lastPeriod.addDaysUTC(-1), You want to filter out the scores of incidents where Priority = 1 - Critical. -1. Obtain the unique record identifiers for the Priority breakdown and the 1 - Critical element. Breakdown records are in the Breakdown table. The location of element records varies, but is identified in the Breakdown Source of the breakdown. In this case, the element is a Choice \[sys\_choice\] record. For directions on how to obtain the unique record identifiers, see [The unique record identifier \(sys\_id\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_UniqueRecordIdentifier.md). +1. Obtain the unique record identifiers for the Priority breakdown and the 1 - Critical element. Breakdown records are in the Breakdown table. The location of element records varies, but is identified in the Breakdown Source of the breakdown. In this case, the element is a Choice \[sys\_choice\] record. For directions on how to obtain the unique record identifiers, see The unique record identifier \(sys\_id\). The unique record identifiers are baec0752bf130100b96dac808c0739ed for the Priority breakdown and 8a4dde73c6112278017a6a4baf547aa7 for the 1 - Critical element. diff --git a/markdown/now-intelligence/performance-analytics/implementing-pa.md b/markdown/now-intelligence/performance-analytics/implementing-pa.md index a9b4b52f5c3..37ed69c3098 100644 --- a/markdown/now-intelligence/performance-analytics/implementing-pa.md +++ b/markdown/now-intelligence/performance-analytics/implementing-pa.md @@ -16,7 +16,7 @@ breadcrumb: [Explore, Performance Analytics \(Indicator data sources\), Platform Follow these steps to begin using Performance Analytics to improve your service levels. -A properly implemented Performance Analytics solution results in a set of dashboards tailored for the needs of specific people in your company. For an example, see the video linked from [ITSM Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/success-dashboard-indicator-landing.md). +A properly implemented Performance Analytics solution results in a set of dashboards tailored for the needs of specific people in your company. For an example, see the video linked from . ## Plan and Prepare diff --git a/markdown/now-intelligence/performance-analytics/indicator-scores-reference-currency.md b/markdown/now-intelligence/performance-analytics/indicator-scores-reference-currency.md index 10b638c74b6..a7f3bb155bb 100644 --- a/markdown/now-intelligence/performance-analytics/indicator-scores-reference-currency.md +++ b/markdown/now-intelligence/performance-analytics/indicator-scores-reference-currency.md @@ -42,7 +42,7 @@ After the scores have been collected, you can explore them more deeply in the An As a Performance Analytics expert, you do not set up the reference currency. Someone with a currency administrator role performs this task. However, you may still want to know how reference currencies work on the ServiceNow AI Platform. A brief summary with links follows. -For a Price or Currency field, the system reference currency is the value of **glide.system.locale** as set in the localization properties. If this property is not set, the system default based on physical location is used. For more information about setting the reference currency for these fields, see [Setting up and operating standard currency fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/configure-and-use-default-currency-fields.md). +For a Price or Currency field, the system reference currency is the value of **glide.system.locale** as set in the localization properties. If this property is not set, the system default based on physical location is used. For more information about setting the reference currency for these fields, see Setting up and operating standard currency fields. **Note:** Performance Analytics indicators do not use session currency values. @@ -53,5 +53,5 @@ For an FX Currency field, the indicator scores are based on this hierarchy of co 3. The setting in **glide.system.locale** is used. If no value is set in this property... 4. The system default is used. -For more information about configuring FX Currency fields, see [Setting up and operating FX Currency fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/fx-currency.md). +For more information about configuring FX Currency fields, see Setting up and operating FX Currency fields. diff --git a/markdown/now-intelligence/performance-analytics/install-content.md b/markdown/now-intelligence/performance-analytics/install-content.md index f85819cf5d6..c870cf25f2d 100644 --- a/markdown/now-intelligence/performance-analytics/install-content.md +++ b/markdown/now-intelligence/performance-analytics/install-content.md @@ -59,5 +59,5 @@ Copy an Platform Analytics Solution dashboard, including the tabs, portal pages, **Related topics** -[Activate a plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ActivateAPlugin.md) +[bundle-platadm.t_ActivateAPlugin] diff --git a/markdown/now-intelligence/performance-analytics/install-hp-dep-app.md b/markdown/now-intelligence/performance-analytics/install-hp-dep-app.md index a8fc62447a2..5cc6dd2c052 100644 --- a/markdown/now-intelligence/performance-analytics/install-hp-dep-app.md +++ b/markdown/now-intelligence/performance-analytics/install-hp-dep-app.md @@ -22,7 +22,7 @@ Role required: admin. ## About this task -The Homepage deprecation help tool is a store app. For more information about installing store apps, see [Install a ServiceNow Store application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_InstallApplications.md). +The Homepage deprecation help tool is a store app. For more information about installing store apps, see Install a ServiceNow Store application. ## Procedure diff --git a/markdown/now-intelligence/performance-analytics/limitations-mlb.md b/markdown/now-intelligence/performance-analytics/limitations-mlb.md index 44a994ad6ca..4b78c6bbe6e 100644 --- a/markdown/now-intelligence/performance-analytics/limitations-mlb.md +++ b/markdown/now-intelligence/performance-analytics/limitations-mlb.md @@ -20,7 +20,7 @@ Several features of indicators and breakdowns are not supported with Data snapsh |Limitation or unsupported feature|Notes| |---------------------------------|-----| -|Database requirements|Only instances with the [RaptorDB Professional \(PostgreSQL\) database](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/raptordb.md) are supported, not Oracle or MariaDB/MySQL. \(Checked when plugin is activated.\)| +|Database requirements|Only instances with the RaptorDB Professional \(PostgreSQL\) database are supported, not Oracle or MariaDB/MySQL. \(Checked when plugin is activated.\)| |Domain separation|Domain-separated instances are not supported.| If you have Australia Patch 3 or later, the Data Snapshots \(com.snc.pa.mlb\) plugin is installed automatically on eligible instances. This includes instances with domain separation, but on such instances the Data snapshots feature is disabled when the first job runs. diff --git a/markdown/now-intelligence/performance-analytics/link-automated-indicator-benchmark.md b/markdown/now-intelligence/performance-analytics/link-automated-indicator-benchmark.md index 173cbd77bc9..3bd4a1f858f 100644 --- a/markdown/now-intelligence/performance-analytics/link-automated-indicator-benchmark.md +++ b/markdown/now-intelligence/performance-analytics/link-automated-indicator-benchmark.md @@ -26,7 +26,7 @@ Role required: pa\_data\_collector, pa\_power\_user, admin ## About this task -Used together, benchmarking and Performance Analytics enables you to measure your enterprise ITSM and ITOM against industry standards while driving improvements across all important metrics. For more information, see [Benchmarks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/benchmarks-landing.md). +Used together, benchmarking and Performance Analytics enables you to measure your enterprise ITSM and ITOM against industry standards while driving improvements across all important metrics. For more information, see Benchmarks. ## Procedure diff --git a/markdown/now-intelligence/performance-analytics/modify-source-filter-criteria.md b/markdown/now-intelligence/performance-analytics/modify-source-filter-criteria.md index dc9cf4e7659..00eff1ce2d5 100644 --- a/markdown/now-intelligence/performance-analytics/modify-source-filter-criteria.md +++ b/markdown/now-intelligence/performance-analytics/modify-source-filter-criteria.md @@ -50,5 +50,5 @@ The interactive analysis updates with the new source filter. The **Filter Info** **Related topics** -[Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md) +[bundle-platux.c_ConditionBuilder] diff --git a/markdown/now-intelligence/performance-analytics/optimized-data-collection.md b/markdown/now-intelligence/performance-analytics/optimized-data-collection.md index 1f3544b112d..8905704f045 100644 --- a/markdown/now-intelligence/performance-analytics/optimized-data-collection.md +++ b/markdown/now-intelligence/performance-analytics/optimized-data-collection.md @@ -16,7 +16,7 @@ breadcrumb: [Data collection, Configure advanced features, Performance Analytics The optimized Performance Analytics data collector reduces the time, memory, and CPU usage for processing large data sets. -The optimized data collector is active by default on all instances starting in Tokyo. It is activated upon upgrading. To deactivate the optimized collector, create the system property **com.snc.pa.dc.hsql** and set it to `false`. For more information, see [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md). +The optimized data collector is active by default on all instances starting in Tokyo. It is activated upon upgrading. To deactivate the optimized collector, create the system property **com.snc.pa.dc.hsql** and set it to `false`. For more information, see Add a system property. **Important:** Oracle databases are not supported. Other instances that still use the Performance Analytics Scores \[pa\_scores\] table are also not supported. The optimized data collector supports only instances where the indicator scores are on the two tables Scores Level 1 \[pa\_scores\_l1\] and Scores Level 2 \[pa\_scores\_l2\]. For more information, see [Migrating indicator scores](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/pa-scores-migration.md). diff --git a/markdown/now-intelligence/performance-analytics/pa-domain-separation-msp.md b/markdown/now-intelligence/performance-analytics/pa-domain-separation-msp.md index ac3e0ba52f6..e3b7cc06737 100644 --- a/markdown/now-intelligence/performance-analytics/pa-domain-separation-msp.md +++ b/markdown/now-intelligence/performance-analytics/pa-domain-separation-msp.md @@ -16,7 +16,7 @@ breadcrumb: [Domain separation, Configure advanced features, Performance Analyti Instead of configuring Performance Analytics for the domains of a specific user, create a reusable domain configuration. Select domains that are visible to a group of users, or filter domains directly. Domain configurations let you define hierarchical relationships and aggregate scores across multiple domains. -**Note:** Performance Analytics domain configurations are enabled with the Performance Analytics – Domain Separation Support plugin. For more information about plugins, see [Activate a Plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ActivateAPlugin.md). +**Note:** Performance Analytics domain configurations are enabled with the Performance Analytics – Domain Separation Support plugin. For more information about plugins, see Activate a Plugin. Associate these domain configurations with specific data collection jobs and dashboards to provide relevant scores to users. At the same time, maintain your Performance Analytics records, such as indicators, breakdowns, and their sources, in the global domain. diff --git a/markdown/now-intelligence/performance-analytics/pa-external-data.md b/markdown/now-intelligence/performance-analytics/pa-external-data.md index 5fe2e8095a3..2ce6985a10e 100644 --- a/markdown/now-intelligence/performance-analytics/pa-external-data.md +++ b/markdown/now-intelligence/performance-analytics/pa-external-data.md @@ -31,7 +31,7 @@ Performance Analytics external data collection uses three types of configuration **Related topics** -[JDBC type data source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/r_JDBCTypeDataSource.md) +[bundle-crint.r_JDBCTypeDataSource] ## Supported database formats for external data @@ -46,7 +46,7 @@ Performance Analytics supports only the database formats that ServiceNow support **Related topics** -[JDBC type data source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/r_JDBCTypeDataSource.md) +[bundle-crint.r_JDBCTypeDataSource] ## Create an indicator for external data @@ -176,7 +176,7 @@ Live group profile Live Group Profile \[live\_group\_profile\] record for a Live Feed group. Specify a group profile to cause that group to get notifications about this indicator. - For more information about this social application on the ServiceNow AI Platform, see [Live Feed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_GetStartedWithLiveFeed.md). + For more information about this social application on the ServiceNow AI Platform, see Live Feed.
@@ -245,7 +245,7 @@ If you want to collect breakdown scores for the indicator, define an external br **Related topics** -[JDBC type data source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/r_JDBCTypeDataSource.md) +[bundle-crint.r_JDBCTypeDataSource] ## Create a breakdown using external data diff --git a/markdown/now-intelligence/performance-analytics/pa-properties.md b/markdown/now-intelligence/performance-analytics/pa-properties.md index 324536d3291..e7540ef4266 100644 --- a/markdown/now-intelligence/performance-analytics/pa-properties.md +++ b/markdown/now-intelligence/performance-analytics/pa-properties.md @@ -18,7 +18,7 @@ These system properties control the behavior of Performance Analytics. To configure properties, navigate to **Platform Analytics Administration** > **Properties** > **PA Properties** or to `sys_properties_list.do`. -**Note:** Only the properties on the Performance Analytics Properties page are described here. The `sys_properties.list` page contains other properties that affect Performance Analytics. For more information, see [Available system properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md). +**Note:** Only the properties on the Performance Analytics Properties page are described here. The `sys_properties.list` page contains other properties that affect Performance Analytics. For more information, see Available system properties. - **[Collection cleanup Performance Analytics properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/pa-collection-cleanup-props.md)** Several properties determine how long Performance Analytics scores and snapshots are maintained before the scheduled cleanup job deletes them. diff --git a/markdown/now-intelligence/performance-analytics/pa-scripts.md b/markdown/now-intelligence/performance-analytics/pa-scripts.md index 49f15d37055..01ab7d9cb8b 100644 --- a/markdown/now-intelligence/performance-analytics/pa-scripts.md +++ b/markdown/now-intelligence/performance-analytics/pa-scripts.md @@ -21,7 +21,7 @@ Performance Analytics provides several script objects for use in scripts and API - In general, use scripts only to support indicators like Age with date processing, using the `score_start` and `score_end` variables. - Limit unnecessary fields. Every time you include an extra dot-walked field, you add an extra join to the query. - Try to replace manual breakdowns with [database views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/performance-analytics-glossary.md) for better performance. -- Try to use script includes for common functions. For more information, see [Script includes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/c_ScriptIncludes.md). +- Try to use script includes for common functions. For more information, see Script includes. - If the data is not structured in a way you need for reporting, try adding 'reporting fields' to the operational tables instead of creating scripts. For more information, see this [Community post](https://community.servicenow.com/community?id=community_blog&sys_id=2f99990fdbee5b00fece0b55ca9619fb). - If you are running a background script that queries the Performance Analytics scores or snapshots tables, you cannot access data about a scoped application unless you have an appropriate role for that application. diff --git a/markdown/now-intelligence/performance-analytics/r_AvailableContentPacks.md b/markdown/now-intelligence/performance-analytics/r_AvailableContentPacks.md index 38a248be936..db6f903d267 100644 --- a/markdown/now-intelligence/performance-analytics/r_AvailableContentPacks.md +++ b/markdown/now-intelligence/performance-analytics/r_AvailableContentPacks.md @@ -22,10 +22,10 @@ Platform Analytics Solutions provide dashboards and underlying Performance Analy Activate the following Performance Analytics Solutions with any paid-for Performance Analytics entitlement. -- [Configuration Management \(CMDB\) \(com.snc.pa.cmdb\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/cmdb-content-pack.md) -- [Guided Tours dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/guided-tour-overview.md) -- [Knowledge Management \(com.snc.pa.knowledge\_v2\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/knowledge-content-pack.md) -- [Service Desk Chat \(com.snc.pa.chat\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/service-desk-chat-content-pack.md) +- Configuration Management \(CMDB\) \(com.snc.pa.cmdb\) +- Guided Tours dashboard +- Knowledge Management \(com.snc.pa.knowledge\_v2\) +- Service Desk Chat \(com.snc.pa.chat\) ## Performance Analytics Solutions for APM @@ -37,16 +37,16 @@ Activate the following Solutions when you have the Performance Analytics for APM - Financial Management for Customer Service \(com.snc.pa.fm.csm\) - Financial Management for Field Service Management \(com.snc.pa.fm.fsm\) - Financial Management for Financial Planning \(com.snc.pa.financial\_planning\) -- [Project Portfolio Suite with Financials \(com.snc.financial\_planning\_pmo\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/project-portfolio-content-pack.md) Starting in New York, this solution replaces the Project Portfolio Suite \(com.snc.pa.ppm\) Solution. It includes dashboards for Time Card Management. +- Project Portfolio Suite with Financials \(com.snc.financial\_planning\_pmo\) Starting in New York, this solution replaces the Project Portfolio Suite \(com.snc.pa.ppm\) Solution. It includes dashboards for Time Card Management. ## Performance Analytics for Customer Service Solutions Activate the following Solutions when you have the Performance Analytics for Customer Service entitlement. -- [Change Management \(com.snc.pa.change\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/change-content-pack.md) -- [Communities \(com.snc.pa.communities\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/communities-content-pack.md) -- [Customer Service \(com.snc.pa.customer\_service\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-content-pack.md) -- [Customer Service Management - Advanced \(com.snc.pa.customer\_service\_advanced\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-service-content-pack.md) Preconfigured Performance Analytics indicators and breakdowns for Customer Service Management. Has the contents of the older OOTB Customer Service Performance Analytics Solution, and also supports the following features: +- Change Management \(com.snc.pa.change\) +- Communities \(com.snc.pa.communities\) +- Customer Service \(com.snc.pa.customer\_service\) +- Customer Service Management - Advanced \(com.snc.pa.customer\_service\_advanced\) Preconfigured Performance Analytics indicators and breakdowns for Customer Service Management. Has the contents of the older OOTB Customer Service Performance Analytics Solution, and also supports the following features: - Case Management - Major Issue Management - Customer Service Case Action Status @@ -55,18 +55,18 @@ Activate the following Solutions when you have the Performance Analytics for Cus - Agent Chat - Advanced Work Assignment for CSM - Performance Analytics - Content Pack - Advanced Work Assignment -- [Field Service Management \(com.snc.work\_management\_pa\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/field-service-content-pack.md) -- [Incident Management \(com.snc.pa\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/incident-content-pack.md) +- Field Service Management \(com.snc.work\_management\_pa\) +- Incident Management \(com.snc.pa\) **Note:** Incident management content is available by default with Performance Analytics in a [Try out Complimentary Performance Analytics for Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/r_StUpPAInctMgmt.md). -- [Incident SLA \(com.snc.pa.sla\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/incident-sla-content-pack.md) -- [ITSM Dashboards \(com.snc.pa.itsm\_dashboards\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/itsm-dashboards-content-pack.md) -- [Major Incident Management \(com.snc.pa.incident.mim\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/major-incident-overview.md) -- [Problem Management \(com.snc.pa.problem\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/problem-content-pack.md) -- [Self-Service Analytics for Customer Service \(com.snc.pa.self\_service\_analytics\_csm\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ssa-cs-content-pack.md) +- Incident SLA \(com.snc.pa.sla\) +- ITSM Dashboards \(com.snc.pa.itsm\_dashboards\) +- Major Incident Management \(com.snc.pa.incident.mim\) +- Problem Management \(com.snc.pa.problem\) +- Self-Service Analytics for Customer Service \(com.snc.pa.self\_service\_analytics\_csm\) - **Note:** To use Performance Analytics with Self-Service Analytics for applications other than Customer Service Management, see [Self-Service Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/self-service-analytics.md). + **Note:** To use Performance Analytics with Self-Service Analytics for applications other than Customer Service Management, see . - Virtual Agent content pack: This Platform Analytics Solution has been deprecated starting in the Quebec release. Use the Conversational Analytics Dashboard instead. @@ -74,47 +74,47 @@ Activate the following Solutions when you have the Performance Analytics for Cus When you have the Performance Analytics for GRC entitlement, first activate the GRC: Performance Analytics Premium Integration plugin. Then activate the following Solutions: -- [GRC: Audit Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/grc-audit-mgmt-content-pack.md) -- [GRC: Policy and Compliance Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/grc-policy-compliance-content-pack.md) -- [GRC: Risk Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/grc-risk-mgmt-content-pack.md) +- GRC: Audit Management +- GRC: Policy and Compliance Management +- GRC: Risk Management ## Performance Analytics for Human Resource Management Solutions Activate the following Solutions when you have the Performance Analytics for Human Resource Management entitlement: -- [Content Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/ecpro-content-automation-analytics.md) -- [Human Resources Employee Document Management Scoped App \(com.sn\_hr\_employee\_files\_pa\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/edm-dashboard.md) -- [Human Resources Scoped App \(com.sn\_hr\_pa\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/human-resources-content-pack.md) +- +- Human Resources Employee Document Management Scoped App \(com.sn\_hr\_employee\_files\_pa\) +- Human Resources Scoped App \(com.sn\_hr\_pa\) **Note:** The solution for the unscoped version of Human Resources, com.snc.pa.hr\_core, is deprecated. If you are using the unscoped version of Human Resources and want to activate its solution plugin, contact Customer Service and Support. -- [Human Resources Lifecycles Events Scoped App \(com.sn\_hr\_lifecycle\_pa\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/human-resources-content-pack.md) +- Human Resources Lifecycles Events Scoped App \(com.sn\_hr\_lifecycle\_pa\) ## Performance Analytics for Business Management, Financial Management, and Service Strategy Solutions Activate the following solutions if you have an entitlement to Performance Analytics for Business Management, Performance Analytics for Financial Management, or Performance Analytics for Service Strategy: -- [Essential SaFE](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/pa-content-pack-essential-safe.md) +- Essential SaFE - Financial Management \(com.snc.pa.fm\) - Financial Management for Application Portfolio Management \(com.snc.pa.fm.apm\) - Financial Management for Customer Service \(com.snc.pa.fm.csm\) - Financial Management for Field Service Management \(com.snc.pa.fm.fsm\) - Financial Management for Financial Planning \(com.snc.pa.financial\_planning\) -- [Financial Services Operations \(sn\_bom\_pa\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/financial-services-operations/fso-content-pack.md) -- [Project Portfolio Suite with Financials \(com.snc.financial\_planning\_pmo\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/project-portfolio-content-pack.md) Starting in New York, this solution replaces the Project Portfolio Suite \(com.snc.pa.ppm\) Solution. It includes dashboards for Time Card Management. +- Financial Services Operations \(sn\_bom\_pa\) +- Project Portfolio Suite with Financials \(com.snc.financial\_planning\_pmo\) Starting in New York, this solution replaces the Project Portfolio Suite \(com.snc.pa.ppm\) Solution. It includes dashboards for Time Card Management. ## Performance Analytics for ITOM Solutions Activate the following Solutions when you have the Performance Analytics for IT Operations Suite or Performance Analytics for IT Operations Management entitlements: -- [Discovery \(com.snc.pa.discovery\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/discovery-content-pack.md) -- [Event Management \(com.snc.pa.em\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/event-content-pack.md) +- Discovery \(com.snc.pa.discovery\) +- Event Management \(com.snc.pa.em\) - Operational Intelligence \(com.snc.sa.metric.pa.content\) - Service Mapping \(com.snc.service-mapping.pa.content\) ## Performance Analytics for Project Portfolio Management Solutions -Activate the following Solutions when you have the Performance Analytics for Project Portfolio Management entitlement, [Project Portfolio Suite with Financials \(com.snc.financial\_planning\_pmo\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/project-portfolio-content-pack.md). Starting in New York, this solution replaces the Project Portfolio Suite \(com.snc.pa.ppm\) Solution. It includes dashboards for Time Card Management. +Activate the following Solutions when you have the Performance Analytics for Project Portfolio Management entitlement, Project Portfolio Suite with Financials \(com.snc.financial\_planning\_pmo\). Starting in New York, this solution replaces the Project Portfolio Suite \(com.snc.pa.ppm\) Solution. It includes dashboards for Time Card Management. ## Performance Analytics for Security Incident and Vulnerability Response Solutions @@ -127,34 +127,34 @@ Activate the following Solutions when you have the Performance Analytics for Sec Activate the following Solutions when you have the Performance Analytics for Service Management entitlement: -- [Change Management \(com.snc.pa.change\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/change-content-pack.md) -- [Incident Management \(com.snc.pa\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/incident-content-pack.md) +- Change Management \(com.snc.pa.change\) +- Incident Management \(com.snc.pa\) **Note:** Incident management content is available by default with Performance Analytics in a [Try out Complimentary Performance Analytics for Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/r_StUpPAInctMgmt.md). -- [Incident SLA \(com.snc.pa.sla\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/incident-sla-content-pack.md) -- [ITSM Dashboards \(com.snc.pa.itsm\_dashboards\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/itsm-dashboards-content-pack.md) -- [Major Incident Management \(com.snc.pa.incident.mim\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/major-incident-overview.md) -- [Problem Management \(com.snc.pa.problem\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/problem-content-pack.md) +- Incident SLA \(com.snc.pa.sla\) +- ITSM Dashboards \(com.snc.pa.itsm\_dashboards\) +- Major Incident Management \(com.snc.pa.incident.mim\) +- Problem Management \(com.snc.pa.problem\) ## Performance Analytics for Software Asset Management Solutions -Activate the following Solutions when you have the Performance Analytics for Service Management entitlement, [Software Asset Management Professional \(com.snc.pa.samp\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/software-asset-mgmt-content-pack.md). +Activate the following Solutions when you have the Performance Analytics for Service Management entitlement, Software Asset Management Professional \(com.snc.pa.samp\). ## Adding Self-Service Analytics widgets to a dashboard or Service Portal If you have Self-Service Analytics activated on an instance, you can add Self-Service analytics widgets to your Performance Analytics dashboards or a Service Portal. To obtain a ready-made set of indicators and breakdowns, activate the Self-Service Analytics PA \(**com.snc.pa.self\_service\_analytics**\) plugin. Find the Self-Service indicators through the Performance Analytics Admin Console, then create widgets and add them to your dashboard or portal. Also activate the \[SSA\] Self-Service Analytics data collection job. -**Note:** Customer Service Management customers can install the Platform Analytics Solution for Self-Service Analytics for Customer Service. This Solution contains additional Customer Service-specific indicators and breakdowns as well as widgets and a dashboard. For more information, see [Self-Service Analytics for Customer Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ssa-cs-content-pack.md). +**Note:** Customer Service Management customers can install the Platform Analytics Solution for Self-Service Analytics for Customer Service. This Solution contains additional Customer Service-specific indicators and breakdowns as well as widgets and a dashboard. For more information, see Self-Service Analytics for Customer Service. ## ITSM Dashboard solutions The ITSM Dashboards plugin \(com.snc.pa.itsm\_dashboards\) activates the following solutions, along with a set of additional dashboards: -- [Change Management \(com.snc.pa.change\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/change-content-pack.md) -- [Problem Management \(com.snc.pa.problem\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/problem-content-pack.md) -- [Incident SLA \(com.snc.pa.sla\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/incident-sla-content-pack.md) -- [Major Incident Management \(com.snc.pa.incident.mim\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/major-incident-overview.md) +- Change Management \(com.snc.pa.change\) +- Problem Management \(com.snc.pa.problem\) +- Incident SLA \(com.snc.pa.sla\) +- Major Incident Management \(com.snc.pa.incident.mim\) - Fixed Costs \(com.snc.fixed\_costs\) **Parent Topic:**[Platform Analytics solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/content-packs-in-form-analytics-published.md) diff --git a/markdown/now-intelligence/performance-analytics/real-time-scores.md b/markdown/now-intelligence/performance-analytics/real-time-scores.md index 382c3c5b0a3..d8a80d0dfac 100644 --- a/markdown/now-intelligence/performance-analytics/real-time-scores.md +++ b/markdown/now-intelligence/performance-analytics/real-time-scores.md @@ -20,10 +20,10 @@ Usually, the most recent score that a visualization can show is the one from the You can show real-time scores for an indicator that meets the following criteria: -- The indicator is an [automated indicator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md). +- The indicator is an automated indicator. - It is configured to show real-time scores. - The aggregate function for the indicator does not use a script. -- The indicator source does not use a [database view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md). +- The indicator source does not use a database view. - None of the breakdowns that are applied to the indicator use a scripted breakdown source. The following visualizations can show scores in real time: diff --git a/markdown/now-intelligence/performance-analytics/request-bi-service.md b/markdown/now-intelligence/performance-analytics/request-bi-service.md index 17e3c59d6b7..4d4f6ca6f17 100644 --- a/markdown/now-intelligence/performance-analytics/request-bi-service.md +++ b/markdown/now-intelligence/performance-analytics/request-bi-service.md @@ -149,5 +149,5 @@ Core Performance Analytics functionality **Related topics** -[List of plugins \(Australia\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/list-of-plugins.md) +[bundle-platadm.list-of-plugins] diff --git a/markdown/now-intelligence/performance-analytics/restrict-responsive-db-sharing-w-security-rule.md b/markdown/now-intelligence/performance-analytics/restrict-responsive-db-sharing-w-security-rule.md index 9cae150b4d7..d657fc52270 100644 --- a/markdown/now-intelligence/performance-analytics/restrict-responsive-db-sharing-w-security-rule.md +++ b/markdown/now-intelligence/performance-analytics/restrict-responsive-db-sharing-w-security-rule.md @@ -18,7 +18,7 @@ You can configure the users, roles, and groups that users can see on the **Share ## Before you begin -Role required: admin. To modify the Access Control List, the admin must elevate to the security\_admin role. For information, see [Elevate to a privileged role](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_ElevateToAPrivilegedRole.md). +Role required: admin. To modify the Access Control List, the admin must elevate to the security\_admin role. For information, see Elevate to a privileged role. ## About this task @@ -30,7 +30,7 @@ Users who can see the **Share** icon based on the configuration of **List of rol 2. Select the box labeled **Apply security rules to the list of users, user groups, and roles that are visible when sharing dashboards** to apply security rules to what is visible in the **Share** panel. - The existing security rule configuration for users, user groups and roles is described in their associated read access control list at the platform level. For more information, see [Access control list rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/access-control-rules.md). + The existing security rule configuration for users, user groups and roles is described in their associated read access control list at the platform level. For more information, see Access control list rules. ## Result diff --git a/markdown/now-intelligence/performance-analytics/scorecard-overview-tab.md b/markdown/now-intelligence/performance-analytics/scorecard-overview-tab.md index 1852726ac6a..28743589237 100644 --- a/markdown/now-intelligence/performance-analytics/scorecard-overview-tab.md +++ b/markdown/now-intelligence/performance-analytics/scorecard-overview-tab.md @@ -46,10 +46,10 @@ You can select real-time scores to view instead of the last score. You can view real-time scores in the following circumstances: -- The indicator is an [automated indicator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md). +- The indicator is an automated indicator. - It is configured to show real-time scores. - The aggregate function for the indicator does not use a script. -- The indicator source does not use a [database view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/glossary/now-platform-glossary.md). +- The indicator source does not use a database view. - None of the breakdowns that are applied to the indicator use a scripted breakdown source. **Warning:** diff --git a/markdown/now-intelligence/performance-analytics/service-portal-pa-widget.md b/markdown/now-intelligence/performance-analytics/service-portal-pa-widget.md index ab258510e32..12e813566f9 100644 --- a/markdown/now-intelligence/performance-analytics/service-portal-pa-widget.md +++ b/markdown/now-intelligence/performance-analytics/service-portal-pa-widget.md @@ -40,7 +40,7 @@ Upgraded instances cannot automatically follow the rules introduced in Quebec be **Related topics** -[Create and edit a page using the Service Portal Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_ConfigureAPage.md) +[bundle-platux.t_ConfigureAPage] [Reports on Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/service-portal-reporting-widget.md) @@ -93,5 +93,5 @@ Core Service Portal functionality. **Related topics** -[List of plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/list-of-plugins.md) +[bundle-platadm.list-of-plugins] diff --git a/markdown/now-intelligence/performance-analytics/set-up-text-analytics.md b/markdown/now-intelligence/performance-analytics/set-up-text-analytics.md index 6835c58520a..7b1aeaee56c 100644 --- a/markdown/now-intelligence/performance-analytics/set-up-text-analytics.md +++ b/markdown/now-intelligence/performance-analytics/set-up-text-analytics.md @@ -61,5 +61,5 @@ Role required: pa\_power\_user or pa\_admin **Related topics** -[Zing removes stop words from queries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/stop-words-removed-from-queries.md) +[bundle-platadm.stop-words-removed-from-queries] diff --git a/markdown/now-intelligence/performance-analytics/share-a-kpi-composer-project.md b/markdown/now-intelligence/performance-analytics/share-a-kpi-composer-project.md index a448a62470e..30ccccc8416 100644 --- a/markdown/now-intelligence/performance-analytics/share-a-kpi-composer-project.md +++ b/markdown/now-intelligence/performance-analytics/share-a-kpi-composer-project.md @@ -7,7 +7,7 @@ release: australia product: Performance Analytics classification: performance-analytics topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [KPI Composer projects, Design your indicator solution, Configure fundamentals, Performance Analytics \(Indicator data sources\), Platform Analytics] --- diff --git a/markdown/now-intelligence/performance-analytics/store-apps-pa-content.md b/markdown/now-intelligence/performance-analytics/store-apps-pa-content.md index a7b21ad6e0b..7e04fadf36b 100644 --- a/markdown/now-intelligence/performance-analytics/store-apps-pa-content.md +++ b/markdown/now-intelligence/performance-analytics/store-apps-pa-content.md @@ -24,28 +24,28 @@ A Performance Analytics administrator may need to reschedule the [data collectio ## Configuration Management Database applications -[CSDM and CMDB Data Foundations dashboards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/csdm-cmdb-foundations-dashboards.md) +CSDM and CMDB Data Foundations dashboards ## Customer Service applications - [Conversational Analytics dashboard in Platform Analytics experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/VA-dashboard-landing-page-pae.md) -- [Workforce Optimization for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/configurable-wfo-cs.md) +- Workforce Optimization for Customer Service Management ## DevOps applications -[DevOps Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/insights-dashboard-dev-ops.md) +DevOps Insights ## Employee Service Management -[Safe Workplace dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/safe-workplace-dashboard.md) +Safe Workplace dashboard ## IT Asset Management applications -[Cloud Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/cloud-insights-landing-page.md) +Cloud Insights ## Strategic Portfolio Management applications -[Strategic Spend Tracking for PPM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/ppm-strategic-spend-tracking-dashboard.md) +Strategic Spend Tracking for PPM ## IT Operations Management applications @@ -54,7 +54,7 @@ A Performance Analytics administrator may need to reschedule the [data collectio ## IT Service Management applications - Coaching -- [On-Call Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/viewing-performance-report-oncall.md) +- On-Call Scheduling ## AI Experience applications diff --git a/markdown/now-intelligence/performance-analytics/t_ControlAccessToADashboard.md b/markdown/now-intelligence/performance-analytics/t_ControlAccessToADashboard.md index 7a8fb117352..d674c1d088c 100644 --- a/markdown/now-intelligence/performance-analytics/t_ControlAccessToADashboard.md +++ b/markdown/now-intelligence/performance-analytics/t_ControlAccessToADashboard.md @@ -53,7 +53,7 @@ In general, when you share a dashboard, you aren’t granting permission to the **Note:** Performance Analytics List widgets don’t show the indicators that you don’t have permission to read. While the dashboard permission applies to the whole Performance Analytics list widget, individual indicators in the widget follow the permissions for those indicators. For more information about indicator permissions, see [Control access to an indicator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/t_ControlAccessToAnIndicator.md). -When domain separation is enabled and the system property **glide.security.admin.override.accessterm** is not selected, admins must be in the same domain as the dashboard to share it. See [Evaluate the admin override at the access level](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_EvalAdmOverrideAccLevel.md). +When domain separation is enabled and the system property **glide.security.admin.override.accessterm** is not selected, admins must be in the same domain as the dashboard to share it. See Evaluate the admin override at the access level. ## Procedure @@ -81,7 +81,7 @@ When domain separation is enabled and the system property **glide.security.admin You can choose not to send an email message. For example, when recipients already know the dashboard has been shared with them. - **Note:** Sending email from within your instance requires configuration of email servers. For more information, see [Basic email setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_StandardEmailConfiguration.md). + **Note:** Sending email from within your instance requires configuration of email servers. For more information, see . 9. Write an addition to the default email invitation message. diff --git a/markdown/now-intelligence/performance-analytics/t_CreatASchedDataCollJob.md b/markdown/now-intelligence/performance-analytics/t_CreatASchedDataCollJob.md index 91e67b96e94..679db3a12d7 100644 --- a/markdown/now-intelligence/performance-analytics/t_CreatASchedDataCollJob.md +++ b/markdown/now-intelligence/performance-analytics/t_CreatASchedDataCollJob.md @@ -114,7 +114,7 @@ Select the schedule for collecting the data. Choices are: - Daily - Periodically - Once - On demand - If you are using business calendars, you also have these options, for the start and end of the business calendar period \(See [Define business calendar entries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/define-business-calendar-entries.md)\): + If you are using business calendars, you also have these options, for the start and end of the business calendar period \(See Define business calendar entries\): - Business calendar: Entry start - Business calendar: Entry end diff --git a/markdown/now-intelligence/performance-analytics/t_CreateADashboard.md b/markdown/now-intelligence/performance-analytics/t_CreateADashboard.md index 030c68b0379..b13a495424f 100644 --- a/markdown/now-intelligence/performance-analytics/t_CreateADashboard.md +++ b/markdown/now-intelligence/performance-analytics/t_CreateADashboard.md @@ -45,15 +45,15 @@ Role required: Any user with an internal role can create dashboards with the inl 4. Fill in the following fields: -
+
Field - + Description -
+
**Name** @@ -61,7 +61,7 @@ Description Name the dashboard. -
+
**Order** @@ -69,7 +69,7 @@ Name the dashboard. Enter an **Order** number to indicate the order the dashboard appears on the dashboard picker. Dashboards with lower numbers are listed first. -
+
**Active** @@ -79,7 +79,7 @@ Clear this field to mark the dashboard **inactive**. Inactive dashboards are acc **Note:** When you activate responsive dashboards, the permissions associated with both active and inactive non-responsive dashboard are carried over to the responsive version. -
+
**Owner** diff --git a/markdown/now-intelligence/performance-analytics/t_CreateAFormulaIndicator.md b/markdown/now-intelligence/performance-analytics/t_CreateAFormulaIndicator.md index 2f12e531e65..616f89d52c1 100644 --- a/markdown/now-intelligence/performance-analytics/t_CreateAFormulaIndicator.md +++ b/markdown/now-intelligence/performance-analytics/t_CreateAFormulaIndicator.md @@ -162,7 +162,7 @@ Live group profile Live Group Profile \[live\_group\_profile\] record for a Live Feed group. Specify a group profile to cause that group to get notifications about this indicator. - For more information about this social application on the ServiceNow AI Platform, see [Live Feed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_GetStartedWithLiveFeed.md). + For more information about this social application on the ServiceNow AI Platform, see Live Feed.
diff --git a/markdown/now-intelligence/performance-analytics/t_CreateAManualIndicator.md b/markdown/now-intelligence/performance-analytics/t_CreateAManualIndicator.md index 437d3414661..d3300b18d63 100644 --- a/markdown/now-intelligence/performance-analytics/t_CreateAManualIndicator.md +++ b/markdown/now-intelligence/performance-analytics/t_CreateAManualIndicator.md @@ -141,7 +141,7 @@ Live group profile Live Group Profile \[live\_group\_profile\] record for a Live Feed group. Specify a group profile to cause that group to get notifications about this indicator. - For more information about this social application on the ServiceNow AI Platform, see [Live Feed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_GetStartedWithLiveFeed.md). + For more information about this social application on the ServiceNow AI Platform, see Live Feed.
diff --git a/markdown/now-intelligence/performance-analytics/t_CreateAnAutomatedIndicator.md b/markdown/now-intelligence/performance-analytics/t_CreateAnAutomatedIndicator.md index 1dbf52177aa..2e2ccc214d3 100644 --- a/markdown/now-intelligence/performance-analytics/t_CreateAnAutomatedIndicator.md +++ b/markdown/now-intelligence/performance-analytics/t_CreateAnAutomatedIndicator.md @@ -150,7 +150,7 @@ The value that is inserted as the score when no value is collected. This value i 2. In the **Number of entries to establish seasonality** field, enter the number of time periods, as defined in the business calendar or schedule entries, that are necessary to find seasonal patterns. - For more information about business calendar entries, see [Creating business calendars](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/business-calendars.md). + For more information about business calendar entries, see Creating business calendars. 3. Set the number of time periods, as defined in the business calendar or schedule entries, to retain scores and snapshots. @@ -282,7 +282,7 @@ Live group profile Live Group Profile \[live\_group\_profile\] record for a Live Feed group. Specify a group profile to cause that group to get notifications about this indicator. - For more information about this social application on the ServiceNow AI Platform, see [Live Feed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_GetStartedWithLiveFeed.md). + For more information about this social application on the ServiceNow AI Platform, see Live Feed.
@@ -378,7 +378,7 @@ You can override the settings in a PA Business Calendar Retention Periods record When you select an entry in the **Calendar** field other than the standard calendar, you actually select a business or fiscal calendar group. Both business and fiscal calendar groups are listed under **Business calendar** > **Business Calendar Groups**. Each business or fiscal calendar group contains a set of business calendars, which you select under **Calendar frequency**. Each business calendar in turn contains a set of either business calendar or schedule entries, for business and fiscal calendars, respectively. -The process for generating a fiscal calendar automatically creates a fiscal calendar group. For business calendars, the creator of the business calendar must also create the business calendar group, manually. If you have any questions, contact the admin responsible for creating business calendars. For more information, see [Create a Business Calendar Group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/create-business-calendar-group.md). +The process for generating a fiscal calendar automatically creates a fiscal calendar group. For business calendars, the creator of the business calendar must also create the business calendar group, manually. If you have any questions, contact the admin responsible for creating business calendars. For more information, see Create a Business Calendar Group. ### Automated indicators in formulas diff --git a/markdown/now-intelligence/performance-analytics/t_CreateBreakdownFromWizard.md b/markdown/now-intelligence/performance-analytics/t_CreateBreakdownFromWizard.md index 52d7ac2a1ad..e96df48c82c 100644 --- a/markdown/now-intelligence/performance-analytics/t_CreateBreakdownFromWizard.md +++ b/markdown/now-intelligence/performance-analytics/t_CreateBreakdownFromWizard.md @@ -44,7 +44,7 @@ Create a simple breakdown based on an existing indicator. To create more advance 5. Perform one of the following actions. -
+
**Create a breakdown, breakdown source, and mapping** @@ -52,7 +52,7 @@ Create a simple breakdown based on an existing indicator. To create more advance If no breakdown or breakdown source exists for the specified table, enter a name for the new breakdown. A breakdown source and mapping for the selected table and field are created automatically. Click **Show filter to make adjustments** to filter the data included in the breakdown source. -
+
**Create a mapping using an existing breakdown source** @@ -60,7 +60,7 @@ If no breakdown or breakdown source exists for the specified table, enter a name If at least one breakdown source exists for the specified table and there are one or more breakdowns using the source, select the breakdown to create a mapping for. If a mapping exists between a breakdown with the selected source and a field on a parent of the indicator table, you can only select an existing breakdown to create the mapping for. If no such mapping exists for a parent table, you can select an existing breakdown or create a new breakdown. -
+
**Review existing records** diff --git a/markdown/now-intelligence/performance-analytics/t_CreateEmailSummaries.md b/markdown/now-intelligence/performance-analytics/t_CreateEmailSummaries.md index 2211d206117..4155e04ca49 100644 --- a/markdown/now-intelligence/performance-analytics/t_CreateEmailSummaries.md +++ b/markdown/now-intelligence/performance-analytics/t_CreateEmailSummaries.md @@ -70,5 +70,5 @@ The email summary job runs based on the schedule you configured. You can also ru **Related topics** -[Email and SMS notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_EmailNotifications.md) +[bundle-platadm.c_EmailNotifications] diff --git a/markdown/now-intelligence/performance-analytics/t_CrtBkdnBreakdownMpngs.md b/markdown/now-intelligence/performance-analytics/t_CrtBkdnBreakdownMpngs.md index 112b161a025..77202c0ea6d 100644 --- a/markdown/now-intelligence/performance-analytics/t_CrtBkdnBreakdownMpngs.md +++ b/markdown/now-intelligence/performance-analytics/t_CrtBkdnBreakdownMpngs.md @@ -40,7 +40,7 @@ You can create multiple mappings for the same breakdown, enabling you to use tha 4. Do one of these actions. -
+
**Use a field to map values to elements.** @@ -48,7 +48,7 @@ You can create multiple mappings for the same breakdown, enabling you to use tha Select the **Field** in the indicator source that maps to records in the breakdown. See the use of the **Category** field in [Example: Field mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/example-field-mapping.md). -
+
**Use a script to map values to elements.** diff --git a/markdown/now-intelligence/performance-analytics/t_DefiningABreakdownSource.md b/markdown/now-intelligence/performance-analytics/t_DefiningABreakdownSource.md index be92ae006b1..bcd94a0a6bd 100644 --- a/markdown/now-intelligence/performance-analytics/t_DefiningABreakdownSource.md +++ b/markdown/now-intelligence/performance-analytics/t_DefiningABreakdownSource.md @@ -72,7 +72,7 @@ The breakdown source uses the following records from the Choice table: 9. Define **RELATED LIST CONDITIONS** to include a relationship with another table in the filter. - For more information, see [Add related list conditions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/create-related-list-query.md). + For more information, see Add related list conditions. For example, consider a breakdown source for Configuration Item \(CI\) Managers. The facts table is User \[sys\_user\], but the only condition you can apply from this table is to filter for active users. No field on the table lets you select only users who are CI Managers. You get hundreds of results. diff --git a/markdown/now-intelligence/performance-analytics/t_EditADashboard.md b/markdown/now-intelligence/performance-analytics/t_EditADashboard.md index 2d510c3b03f..68d89ef065d 100644 --- a/markdown/now-intelligence/performance-analytics/t_EditADashboard.md +++ b/markdown/now-intelligence/performance-analytics/t_EditADashboard.md @@ -39,15 +39,15 @@ Role required: Any user with an internal role can create dashboards with the inl 3. Perform any of the following actions. -
+
Action - + Steps -
+
**Add a widget** @@ -60,7 +60,7 @@ Steps 5. Drag to move the widget or resize it. **Note:** Data visualization titles are not automatically translated on localized ServiceNow instances. -
+
**Delete a widget from the dashboard** @@ -70,7 +70,7 @@ Steps 2. Point to the top of the widget, then click the X icon \(\[Omitted image "RemoveWidgetButton.png"\] Alt text: X icon\) that appears. **Note:** There is no confirmation message. The widget disappears from the dashboard. -
+
**Configure widget layouts** @@ -78,7 +78,7 @@ Steps To change widget appearance and layouts, and show and hide widget headers, see [Configure the layout of a responsive dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/configure-widget-layouts.md). -
+
**Edit a widget** @@ -91,7 +91,7 @@ To change widget appearance and layouts, and show and hide widget headers, see [ The widget opens in the tool where it was created. For example, when you edit a report widget, the source report opens in the Report Designer. -
+
**Apply a quick layout to a dashboard** @@ -99,7 +99,7 @@ To change widget appearance and layouts, and show and hide widget headers, see [ Click the configuration icon \(\[Omitted image "ConfigurationPaneButton.png"\] Alt text: Configuration icon\) to open the Configuration pane, then click a layout to snap the widgets against. Modify the layout as desired. -
+
**Add a tab to a dashboard** @@ -107,7 +107,7 @@ Click the configuration icon \(\[Omitted image "ConfigurationPaneButton.png"\] A Click the configuration icon \(\[Omitted image "ConfigurationPaneButton.png"\] Alt text: Configuration icon\) to open the Configuration pane, then click **Create Tab**. The panel created with the dashboard becomes the dashboard's first tab. The default names of the tabs are the name of the dashboard followed by New Tab and New Tab 2. To change the default names, see Rename a tab in this table.**Note:** You cannot link an existing tab into a dashboard. -
+
**Reorder a dashboard tab** @@ -121,7 +121,7 @@ Click the configuration icon \(\[Omitted image "ConfigurationPaneButton.png"\] A 2. On the **Dashboard Tabs** related list, enter numbers in the **Order** column to specify the tab order. Tabs display from left to right with lower numbers appearing first. -
+
**Delete a dashboard tab** @@ -129,7 +129,7 @@ Click the configuration icon \(\[Omitted image "ConfigurationPaneButton.png"\] A Click the tab to make it active. Point to the tab name and click the trash icon that appears.**Note:** The dashboard tab no longer appears on any dashboards where it appeared. Dashboards may have tabs that appear in multiple dashboards. -
+
**Rename a tab** @@ -145,7 +145,7 @@ Click the tab to make it active. Point to the tab name and click the trash icon 3. On the translated dashboard, rename the tab with the translation of its new name. -
+
**Enable filtering of data for report widgets** @@ -157,7 +157,7 @@ Interactive filters let users filter data for all report widgets on a dashboard 4. Click **Add**. For more information, see [Interactive Filters](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/core-ui-interactive-filters/c_HomepagePublishers.md). -
+
**Configure a report widget to follow interactive filters** @@ -168,7 +168,7 @@ For more information, see [Interactive Filters](https://raw.githubusercontent.co 3. To show a filter icon \(\[Omitted image "InteractiveFilterFilteringIcon.png"\] Alt text: Filter icon\) on the report when it is following an interactive filter, select the **Show when following** check box. **Note:** Performance Analytics widgets cannot follow interactive filters. -
+
**Enable filtering of data for Performance Analytics widgets** @@ -178,7 +178,7 @@ For more information, see [Interactive Filters](https://raw.githubusercontent.co 2. Add a breakdown to a dashboard so that users can filter data for all Performance Analytics widgets on that dashboard. Only users with the pa\_admin or pa\_power user roles can work with breakdowns. See [Add breakdown sources to a dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/t_ExistingBreakdownDashboard.md). -
+
**View the description of a widget** diff --git a/markdown/now-intelligence/performance-analytics/t_GroupDashboards.md b/markdown/now-intelligence/performance-analytics/t_GroupDashboards.md index c1398279e1e..0127780438b 100644 --- a/markdown/now-intelligence/performance-analytics/t_GroupDashboards.md +++ b/markdown/now-intelligence/performance-analytics/t_GroupDashboards.md @@ -50,7 +50,7 @@ To show single groups in the dashboard picker, add the parameter `sysparm_group= Only view permissions can be set on dashboard groups. - Dashboard groups use standard platform permissions. For more information, see [Access control list rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/access-control-rules.md). + Dashboard groups use standard platform permissions. For more information, see Access control list rules. 5. Select **Update**. diff --git a/markdown/now-intelligence/performance-analytics/t_MoveDashboardWithUpdateSet.md b/markdown/now-intelligence/performance-analytics/t_MoveDashboardWithUpdateSet.md index aef160d76e7..50ebd3852ea 100644 --- a/markdown/now-intelligence/performance-analytics/t_MoveDashboardWithUpdateSet.md +++ b/markdown/now-intelligence/performance-analytics/t_MoveDashboardWithUpdateSet.md @@ -61,7 +61,7 @@ Additional steps may be necessary if you are moving a dashboard on a scoped appl 7. On the target instance, move the update using standard update set functionality. - For more information, see [Retrieve an update set](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/t_RetrieveAnUpdateSet.md). + For more information, see Retrieve an update set. On the Remote Instance page, the **Retrieved Update Sets** related list shows all retrieved update sets. Select the update set to see if there are errors. Errors are shown on the **Retrieved Update Set** form in a related list called **Update Set Preview Problems**. See [Solving errors on dashboards moved with update sets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/troubleshooting-dashboard-update-set.md). @@ -81,7 +81,7 @@ Additional steps may be necessary if you are moving a dashboard on a scoped appl The portal page for the current tab is added to the current update set. - 4. Move the update set to another instance using standard update set functionality. For more information, see [Retrieve an update set](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/t_RetrieveAnUpdateSet.md). + 4. Move the update set to another instance using standard update set functionality. For more information, see Retrieve an update set. ## Result diff --git a/markdown/now-intelligence/performance-analytics/t_SetDashboardsAsHome.md b/markdown/now-intelligence/performance-analytics/t_SetDashboardsAsHome.md index 4e612eecf44..1a06a13bf9a 100644 --- a/markdown/now-intelligence/performance-analytics/t_SetDashboardsAsHome.md +++ b/markdown/now-intelligence/performance-analytics/t_SetDashboardsAsHome.md @@ -21,9 +21,9 @@ You can set dashboards as your **Home**. With this setting, the last dashboard y **Note:** If Next Experience is enabled, the instructions on this page do not apply. For more information on Next Experience landing pages, see -- [Exploring your default landing page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/exploring-your-next-experience-homepage.md) -- [Configure Next Experience start page options](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-start-option.md) -- [Configure a user-selected start page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/configure-user-selected-start-page-preference.md) +- Exploring your default landing page +- +- Configure a user-selected start page Role required: user. diff --git a/markdown/now-intelligence/performance-analytics/t_ViewWidgetStats.md b/markdown/now-intelligence/performance-analytics/t_ViewWidgetStats.md index e72c3fffe72..3ee90a61842 100644 --- a/markdown/now-intelligence/performance-analytics/t_ViewWidgetStats.md +++ b/markdown/now-intelligence/performance-analytics/t_ViewWidgetStats.md @@ -58,7 +58,7 @@ glide.report.recent\_executions\_number The number of widget executions that are considered recent for the purpose of recent average duration calculations. - Type: integer - Default value: 25 -- Location: [Add the property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) +- Location: Add the property
\ No newline at end of file diff --git a/markdown/now-intelligence/performance-analytics/t_optimizeWidgetRenderingTime.md b/markdown/now-intelligence/performance-analytics/t_optimizeWidgetRenderingTime.md index eb1f06ba20b..ed62ddbb5d5 100644 --- a/markdown/now-intelligence/performance-analytics/t_optimizeWidgetRenderingTime.md +++ b/markdown/now-intelligence/performance-analytics/t_optimizeWidgetRenderingTime.md @@ -26,15 +26,15 @@ Role required: admin 1. Use these two system properties to optimize dashboard widget rendering. -
+
Name - + Description -
+
**glide.canvas.grid.widget\_performance\_threshold** @@ -45,7 +45,7 @@ Defines the maximum number of seconds for a widget to render on a dashboard. Wid - Location: **System Properties** > **Dashboard Properties** The default value of -1 disables the threshold and widget performance isn’t evaluated. Widgets are evaluated against any value greater than or equal to 1. -
+
**glide.canvas.grid.widget\_render\_concurrent\_max** @@ -65,7 +65,7 @@ Defines the maximum number of widgets that render simultaneously on a dashboard.
The values to use for these properties depend on the performance of your instance and the contents of its dashboards. -2. You can also [configure a transaction quota rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureATransactionQuotaRule.md). +2. You can also configure a transaction quota rule. Transaction quota rules enable you to set a maximum execution time for a widget or a dashboard. @@ -85,5 +85,5 @@ Defines the maximum number of widgets that render simultaneously on a dashboard. **Related topics** -[Available system properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md) +[bundle-platadm.r_AvailableSystemProperties] diff --git a/markdown/now-intelligence/performance-analytics/troubleshooting-dashboard-update-set.md b/markdown/now-intelligence/performance-analytics/troubleshooting-dashboard-update-set.md index e3c949804eb..fca4ae5c320 100644 --- a/markdown/now-intelligence/performance-analytics/troubleshooting-dashboard-update-set.md +++ b/markdown/now-intelligence/performance-analytics/troubleshooting-dashboard-update-set.md @@ -40,7 +40,7 @@ Role required: admin. 6. Transfer the update set to the target instance using standard update set functionality. - For more information, see [Retrieve an update set](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/t_RetrieveAnUpdateSet.md). + For more information, see Retrieve an update set. 7. Repeat this task for all update set preview problems that have this error. diff --git a/markdown/now-intelligence/performance-analytics/validate-dashboard-tabs-moved.md b/markdown/now-intelligence/performance-analytics/validate-dashboard-tabs-moved.md index 15db0846729..5e39c568da1 100644 --- a/markdown/now-intelligence/performance-analytics/validate-dashboard-tabs-moved.md +++ b/markdown/now-intelligence/performance-analytics/validate-dashboard-tabs-moved.md @@ -74,6 +74,6 @@ Moving dashboards from one instance to another requires associating the sys\_id 5. Move the update set to another instance using standard update set functionality. - For more information, see [Retrieve an update set](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/t_RetrieveAnUpdateSet.md). + For more information, see Retrieve an update set. diff --git a/markdown/now-intelligence/performance-analytics/widgets.md b/markdown/now-intelligence/performance-analytics/widgets.md index d345abd59f8..6081394c6d4 100644 --- a/markdown/now-intelligence/performance-analytics/widgets.md +++ b/markdown/now-intelligence/performance-analytics/widgets.md @@ -38,7 +38,7 @@ Widget types include: - **Content Blocks** - Content blocks are pieces of information that you can reuse across your instance. For more information, see [Configure a content block](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_CreateAContentBlock.md). + Content blocks are pieces of information that you can reuse across your instance. For more information, see Configure a content block. - **[Create a widget that displays a ServiceNow UI page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/create_widget_displays_webpage.md)** diff --git a/markdown/now-intelligence/performance-analytics/write-journal-entries-kpi-composer.md b/markdown/now-intelligence/performance-analytics/write-journal-entries-kpi-composer.md index 38f27c21862..172177237c1 100644 --- a/markdown/now-intelligence/performance-analytics/write-journal-entries-kpi-composer.md +++ b/markdown/now-intelligence/performance-analytics/write-journal-entries-kpi-composer.md @@ -7,7 +7,7 @@ release: australia product: Performance Analytics classification: performance-analytics topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 breadcrumb: [KPI Composer projects, Design your indicator solution, Configure fundamentals, Performance Analytics \(Indicator data sources\), Platform Analytics] --- diff --git a/markdown/now-intelligence/platform-analytics-roles.md b/markdown/now-intelligence/platform-analytics-roles.md index e4e94c72f8c..08952c84fab 100644 --- a/markdown/now-intelligence/platform-analytics-roles.md +++ b/markdown/now-intelligence/platform-analytics-roles.md @@ -24,7 +24,7 @@ Users with any role can create dashboards and share them with groups, users, and Simplify user administration by creating groups that contain all the roles necessary for specific personas rather than to individual users. You can then assign individual users to those groups. When users transition to new roles, you can then re-assign their group memberships, and avoid scenarios where users retain unexpected roles. -For details on the administration of users, groups, and roles, see [User Administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_UserAdministration.md). +For details on the administration of users, groups, and roles, see User Administration. ## Role description diff --git a/markdown/now-intelligence/proactive-analytics/pm-projects-insights-suggestions.md b/markdown/now-intelligence/proactive-analytics/pm-projects-insights-suggestions.md index 794b4cb51c6..971825581b6 100644 --- a/markdown/now-intelligence/proactive-analytics/pm-projects-insights-suggestions.md +++ b/markdown/now-intelligence/proactive-analytics/pm-projects-insights-suggestions.md @@ -28,7 +28,7 @@ The feature works through a scheduled job, PA Indicator Recommendations. This jo ## Requirements for the suggestions to be created -- The facts tables for the relevant indicators must be set up to generate audit logs. For more information, see [Configuring auditing for a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_EnableAuditingForATable.md). +- The facts tables for the relevant indicators must be set up to generate audit logs. For more information, see . - A process configuration must exist for the facts tables of the relevant indicators. For more information, see [Create process configuration using Classic view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/process-mining/create-process-config.md). - A template project with table configurations specific to the facts table of the indicators should exist. To create such a project, see [Create a project or template using Project Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/process-mining/define-workflow-model.md). diff --git a/markdown/now-intelligence/proactive-analytics/proactive-analytics.md b/markdown/now-intelligence/proactive-analytics/proactive-analytics.md index f935e38ceca..938044a0226 100644 --- a/markdown/now-intelligence/proactive-analytics/proactive-analytics.md +++ b/markdown/now-intelligence/proactive-analytics/proactive-analytics.md @@ -125,7 +125,7 @@ While key contributor events are also based on KPI Signals, they do not require **Related topics** -[Create a flow with a Proactive Analytics trigger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-flow-proactive-analytics.md) +[bundle-crworkflow.create-flow-proactive-analytics] [Indicator targets and thresholds in KPI Details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/kpi-details-targets.md) diff --git a/markdown/now-intelligence/proactive-analytics/system-props-proactive-analytics.md b/markdown/now-intelligence/proactive-analytics/system-props-proactive-analytics.md index 50859e79907..60123a2e90a 100644 --- a/markdown/now-intelligence/proactive-analytics/system-props-proactive-analytics.md +++ b/markdown/now-intelligence/proactive-analytics/system-props-proactive-analytics.md @@ -51,7 +51,7 @@ By default, retrieve insights created within the number of days in the past that - Type: Integer - Default value: 14 - Location: To change the value, create this property in the System Properties table. -- More information: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) +- More information:
@@ -64,7 +64,7 @@ Enables the generation of key contributor insight cards. - Type: true/false \(Boolean\) - Default value: true - Location: To change the value, create this property in the System Properties table. -- More information: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) +- More information:
@@ -77,7 +77,7 @@ Enables the Proactive Analytics feature. - Type: true/false \(Boolean\) - Default value: true - Location: To change the value, create this property in the System Properties table. -- More information: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) +- More information:
diff --git a/markdown/now-intelligence/process-mining/create-improvement-initiative.md b/markdown/now-intelligence/process-mining/create-improvement-initiative.md index b05080e72ca..933aeb75920 100644 --- a/markdown/now-intelligence/process-mining/create-improvement-initiative.md +++ b/markdown/now-intelligence/process-mining/create-improvement-initiative.md @@ -40,7 +40,7 @@ Role required: sn\_process\_mining\_analyst, sn\_process\_mining\_power\_user, o \[Omitted image "imp-initiative.png"\] Alt text: Prefilled improvement initiative page - For more information the fields, see: [Create an improvement initiative](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/create-cim-request.md). + For more information the fields, see: Create an improvement initiative. 4. If you want to attach a supporting document, select **Browse** and select the file. diff --git a/markdown/now-intelligence/process-mining/create-proj.md b/markdown/now-intelligence/process-mining/create-proj.md index 67cf59b2ce7..e45e9f2fa7e 100644 --- a/markdown/now-intelligence/process-mining/create-proj.md +++ b/markdown/now-intelligence/process-mining/create-proj.md @@ -20,7 +20,7 @@ Configure and manage the project status and outline of the process you want to a Role required: sn\_process\_mining\_analyst, sn\_process\_mining\_power\_user, or sn\_process\_mining\_admin -You must enable [Audit Log](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_EnableAuditingForATable.md) for the table that you’ve selected to generate a model for a project. +You must enable Audit Log for the table that you’ve selected to generate a model for a project. ## About this task diff --git a/markdown/now-intelligence/process-mining/define-workflow-model.md b/markdown/now-intelligence/process-mining/define-workflow-model.md index ead54ea1dc1..559cb6ac426 100644 --- a/markdown/now-intelligence/process-mining/define-workflow-model.md +++ b/markdown/now-intelligence/process-mining/define-workflow-model.md @@ -20,7 +20,7 @@ Create and mine a project using the Project Builder to analyze and optimize your Role required: sn\_process\_mining\_analyst, sn\_process\_mining\_power\_user, or sn\_process\_mining\_admin -To mine a project, ensure that you have enabled [Audit Log](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_EnableAuditingForATable.md) for the parent table of the project. +To mine a project, ensure that you have enabled Audit Log for the parent table of the project. ## Procedure diff --git a/markdown/now-intelligence/process-mining/example-po-fsm.md b/markdown/now-intelligence/process-mining/example-po-fsm.md index 847ff00a3d3..654df0303ed 100644 --- a/markdown/now-intelligence/process-mining/example-po-fsm.md +++ b/markdown/now-intelligence/process-mining/example-po-fsm.md @@ -42,5 +42,5 @@ You would analyze the work order process flow and suggest ways to improve the pr **Related topics** -[Process Mining for Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/process-opt-fsm.md) +[bundle-fsm.process-opt-fsm] diff --git a/markdown/now-intelligence/process-mining/export-to-playbook.md b/markdown/now-intelligence/process-mining/export-to-playbook.md index 25095489fe1..7683a9f0683 100644 --- a/markdown/now-intelligence/process-mining/export-to-playbook.md +++ b/markdown/now-intelligence/process-mining/export-to-playbook.md @@ -70,7 +70,7 @@ The property for the playbook generation is set in the Process Mining system pro In Workflow Studio, the name, and Now Assist prompt is displayed. You can choose to edit them and regenerate the preview. - For information on Playbooks on Workflow Studio, see [Exploring Playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/process-automation-designer.md). + For information on Playbooks on Workflow Studio, see . **Parent Topic:**[Analyzing and getting process insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/process-mining/analyze-get-process-insights.md) diff --git a/markdown/now-intelligence/process-mining/import-data.md b/markdown/now-intelligence/process-mining/import-data.md index b1361225ad8..c2689acc336 100644 --- a/markdown/now-intelligence/process-mining/import-data.md +++ b/markdown/now-intelligence/process-mining/import-data.md @@ -62,7 +62,7 @@ Role required: sn\_process\_mining\_admin 8. Schedule your imports. - For detailed information, see [Integration Hub - Import](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/integrationhub-imports.md). + For detailed information, see . **Parent Topic:**[Working with external datasets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/process-mining/external-dataset.md) diff --git a/markdown/now-intelligence/process-mining/integrate-with-continuous-i.md b/markdown/now-intelligence/process-mining/integrate-with-continuous-i.md index d6594eb5b50..3364cc56ba8 100644 --- a/markdown/now-intelligence/process-mining/integrate-with-continuous-i.md +++ b/markdown/now-intelligence/process-mining/integrate-with-continuous-i.md @@ -37,7 +37,7 @@ Integration with Continual Improvement Management doesn’t add any additional r [Continual Improvement Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/cim-landing-page.md) -[Request Continual Improvement Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/request-cim.md) +[bundle-itsm.request-cim] ## Launch Process Mining from CIM @@ -53,15 +53,15 @@ Activate the Continual Improvement Management plugin \(com.sn\_cim\) and the Pro 1. Navigate to the **Process Mining** workbench in any one of the following ways. -
+
From where - + Steps -
+
**Continual Improvement Workbench** @@ -73,7 +73,7 @@ Steps **Note:** For more information, refer to [Create a project or template using Project Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/process-mining/define-workflow-model.md). -
+
**Improvement Initiative** diff --git a/markdown/now-intelligence/process-mining/integration-with-ac.md b/markdown/now-intelligence/process-mining/integration-with-ac.md index f252863c91c..2b3cc0b93f9 100644 --- a/markdown/now-intelligence/process-mining/integration-with-ac.md +++ b/markdown/now-intelligence/process-mining/integration-with-ac.md @@ -24,7 +24,7 @@ Discover, prioritize, and manage automation requests from different sources from ### Before you begin -You must install and configure the Automation Center plugin before configuring. See [Install Automation Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/install-automation-center.md) for more information. +You must install and configure the Automation Center plugin before configuring. See for more information. Role required: sn\_process\_mining\_analyst, sn\_process\_mining\_power\_user, or sn\_process\_mining\_admin @@ -46,7 +46,7 @@ Role required: sn\_process\_mining\_analyst, sn\_process\_mining\_power\_user, o \[Omitted image "new-automation-request.png"\] Alt text: New automation idea form - For more information, see [Automation request form from Automation Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/automation-request-autocenter-form.md). + For more information, see . ### Result diff --git a/markdown/now-intelligence/process-mining/playbook-project.md b/markdown/now-intelligence/process-mining/playbook-project.md index bf0f27628d8..e1b2845c7ff 100644 --- a/markdown/now-intelligence/process-mining/playbook-project.md +++ b/markdown/now-intelligence/process-mining/playbook-project.md @@ -42,15 +42,15 @@ Playbooks are built and configured in Workflow Studio, where you define activiti 3. Provide details on the **Set objectives** tab. -
+
Field - + Description -
+
**Select type** @@ -58,7 +58,7 @@ Description Select `Project`. -
+
**Name** @@ -66,7 +66,7 @@ Select `Project`. Provide an intuitive name for the project that you’re creating. -
+
**Short description** @@ -74,7 +74,7 @@ Provide an intuitive name for the project that you’re creating. Provide a short description for the project you’re creating. -
+
**Source Type** @@ -82,7 +82,7 @@ Provide a short description for the project you’re creating. Select `Playbook` from the list. -
+
**Playbook** @@ -90,7 +90,7 @@ Select `Playbook` from the list. Select a table with playbook data from the list. -
+
**Mark as restricted** @@ -100,7 +100,7 @@ Select the check box if you want to limit project access to the owner and the us When you’re dealing with sensitive data and must restrict access, you can use this option. -
+
**Auto retire** diff --git a/markdown/now-intelligence/process-mining/project-agentic-ai.md b/markdown/now-intelligence/process-mining/project-agentic-ai.md index cfdc85afe78..2e703b57716 100644 --- a/markdown/now-intelligence/process-mining/project-agentic-ai.md +++ b/markdown/now-intelligence/process-mining/project-agentic-ai.md @@ -34,15 +34,15 @@ You must have the Agentic AI plugin installed. 3. Provide details on the Set objectives tab. -
+
Field - + Description -
+
**Select type** @@ -50,7 +50,7 @@ Description Select `Project`. -
+
**Name** @@ -58,7 +58,7 @@ Select `Project`. Provide an intuitive name for the project that you’re creating. -
+
**Short description** @@ -66,7 +66,7 @@ Provide an intuitive name for the project that you’re creating. Provide a short description for the project you’re creating. -
+
**Source Type** @@ -74,7 +74,7 @@ Provide a short description for the project you’re creating. Select `Agentic AI data` from the list. -
+
**Table** @@ -82,7 +82,7 @@ Select `Agentic AI data` from the list. This is auto-populated \(Execution Plan\). -
+
**Mark as restricted** @@ -92,7 +92,7 @@ Select the check box if you want to limit project access to the owner and the us When you’re dealing with sensitive data and must restrict access, you can use this option. -
+
**Auto retire** @@ -108,7 +108,7 @@ This field is available only if you choose the type as **Project**. The default value of 90 days can be changed by the administrator in the System Properties. For more information see, [Data cleanup properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/process-mining/data-cleanup.md). -
+
**Add a KPI dashboard** @@ -116,7 +116,7 @@ This field is available only if you choose the type as **Project**. Select the check box if you want to add a KPI dashboard. You must then select a dashboard. If you want to create a dashboard, select the **New Dashboard** button. It automatically takes you to the Performance Analytics workspace. -
+
**Quick start** diff --git a/markdown/now-intelligence/process-mining/schedule-mining-job.md b/markdown/now-intelligence/process-mining/schedule-mining-job.md index f9f0839537d..22829c96bb7 100644 --- a/markdown/now-intelligence/process-mining/schedule-mining-job.md +++ b/markdown/now-intelligence/process-mining/schedule-mining-job.md @@ -28,7 +28,7 @@ Role required: sn\_process\_mining\_power\_user or sn\_process\_mining\_admin 2. On the Scheduled Process Mining Job form, populate the applicable fields for the job you want to create, then select **Submit**. - See [descriptions of fields on a scheduled job record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ScheduleTheGenerationOfAnEntity.md). + See descriptions of fields on a scheduled job record. 3. In the Project Definitions section, select **Edit**. diff --git a/markdown/now-intelligence/process-mining/set-objectives.md b/markdown/now-intelligence/process-mining/set-objectives.md index 43f8dfb3711..28b62ca1633 100644 --- a/markdown/now-intelligence/process-mining/set-objectives.md +++ b/markdown/now-intelligence/process-mining/set-objectives.md @@ -28,15 +28,15 @@ Role required: sn\_process\_mining\_analyst, sn\_process\_mining\_power\_user, o **Note:** If you want to create a project using Agentic AI data, see [Create a project using Agentic AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/process-mining/project-agentic-ai.md). If you want to create a project using Playbook data, see [Create a project using Playbook data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/process-mining/playbook-project.md). -
+
Field - + Description -
+
**Select type** @@ -44,7 +44,7 @@ Description Choose whether you want to create a project or a template. -
+
**Template type** @@ -58,7 +58,7 @@ This field is available only if you choose the type as **Template**.Four values - Digital Portfolio Management For a template that is not part of WFO, Vendor Management, or Digital Portfolio Management, choose **Default**. For example, to create a Performance Analytics template, select **Default**. -
+
**Name** @@ -66,7 +66,7 @@ For a template that is not part of WFO, Vendor Management, or Digital Portfolio An intuitive name for the project or template you’re creating. -
+
**Short description** @@ -74,7 +74,7 @@ An intuitive name for the project or template you’re creating. A short description for the project or template you’re creating. -
+
**Source Type** @@ -88,7 +88,7 @@ The source for the project or template you’re creating.- Table: Any database - Playbook: Select a table with playbook data. -
+
**Table__Note:__ This name changes based on the choice of source you want to analyze. @@ -100,7 +100,7 @@ Select a source that you want to base your project on. This list varies dependin This field is auto-selected for Agentic AI. -
+
**Mark as restricted** @@ -110,7 +110,7 @@ Select the check box if you want to limit project access to the owner and the us When you’re dealing with sensitive data and must restrict access, you can use this option. -
+
**Auto retire** @@ -126,7 +126,7 @@ This field is available only if you choose the type as **Project**. The default value of 90 days can be changed by the administrator in the System Properties. For more information see, [Data cleanup properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/process-mining/data-cleanup.md). -
+
**Add a KPI dashboard** diff --git a/markdown/now-intelligence/process-mining/view-records-node-arc.md b/markdown/now-intelligence/process-mining/view-records-node-arc.md index cb43c4b40df..a8f99bd17e4 100644 --- a/markdown/now-intelligence/process-mining/view-records-node-arc.md +++ b/markdown/now-intelligence/process-mining/view-records-node-arc.md @@ -18,7 +18,7 @@ See the list of records which passed through an activity or connection to analyz Select an activity or connection on a route to display the metrics box. You can then also select **Show Records** to open the list of records that passed through it. -**Note:** The **Show Records** link displays for a maximum of 100,000 records returned for an activity or connection. An administrator can add and the promin.show\_records.limit system property to change this limit. The sn\_process\_mining\_analyst role must have read access to the promin.show\_records.limit system property.​ For instructions on adding properties, see [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md). +**Note:** The **Show Records** link displays for a maximum of 100,000 records returned for an activity or connection. An administrator can add and the promin.show\_records.limit system property to change this limit. The sn\_process\_mining\_analyst role must have read access to the promin.show\_records.limit system property.​ For instructions on adding properties, see Add a system property. \[Omitted image "view-records-node-arc.png"\] Alt text: View records for an activity or connection diff --git a/markdown/now-intelligence/querygen-health-page.md b/markdown/now-intelligence/querygen-health-page.md index 033b88408f8..894d947e5b0 100644 --- a/markdown/now-intelligence/querygen-health-page.md +++ b/markdown/now-intelligence/querygen-health-page.md @@ -6,7 +6,7 @@ canonical_url: https://www.servicenow.com/docs/r/now-intelligence/querygen-healt release: australia topic_type: reference last_updated: "2026-03-12" -reading_time_minutes: 2 +reading_time_minutes: 1 keywords: [AI search, LLM status, semantic layer] breadcrumb: [Tuning the semantic layer, Configure, Query Generation, Now Assist in Platform Analytics, Platform Analytics] --- @@ -69,7 +69,7 @@ The health of the various Query Generation components -If there are no components present, run the Generate Semantic Layer job.If requests fail with `No entities and dimensions` errors, but the components are present in the entities and dimensions table and active, re-index the components. For more information about keyword and semantic ingestion, see [Indexing content from AI Search indexed sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/indexing-content-ais.md). +If there are no components present, run the Generate Semantic Layer job.If requests fail with `No entities and dimensions` errors, but the components are present in the entities and dimensions table and active, re-index the components. For more information about keyword and semantic ingestion, see .
diff --git a/markdown/now-intelligence/questions-in-dv.md b/markdown/now-intelligence/questions-in-dv.md index eba860e2207..052cab086fb 100644 --- a/markdown/now-intelligence/questions-in-dv.md +++ b/markdown/now-intelligence/questions-in-dv.md @@ -32,7 +32,7 @@ If there is a Record Producer associated with the table, variables defined in th - Macro - Container -You cannot group by Record Producer variables. For more information, see [Record Producer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_RecordProducer.md). +You cannot group by Record Producer variables. For more information, see Record Producer. **Parent Topic:**[Configure data visualizations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/configure-data-visualizations.md) @@ -56,7 +56,7 @@ Use a question as a filter, a group by, or an alternative group by. 2. Select one of the following options. -
+
**Use the question as a filter** @@ -64,7 +64,7 @@ Use a question as a filter, a group by, or an alternative group by. Add or edit a data source and select **Add custom conditions**. If any custom conditions have already been defined, select **+ Add**. Then select **Questions** at the bottom of the field list. -
+
**Add the question as a __group by__** @@ -72,7 +72,7 @@ Add or edit a data source and select **Add custom conditions**. If any custom co Under **Group by**, select **+ Add**. Then select **Questions** at the bottom of the field list. -
+
**Add the question as an alternative group by** @@ -80,7 +80,7 @@ Under **Group by**, select **+ Add**. Then select **Questions** at the bottom of Under **Group by**, select **Add alternative group by**. Then select **Questions**. -
+
**Add the question as a column or row in a pivot table** diff --git a/markdown/now-intelligence/reporting/c_BubbleCharts.md b/markdown/now-intelligence/reporting/c_BubbleCharts.md index bed2aa87cd0..939fdeecfcf 100644 --- a/markdown/now-intelligence/reporting/c_BubbleCharts.md +++ b/markdown/now-intelligence/reporting/c_BubbleCharts.md @@ -16,7 +16,7 @@ breadcrumb: [Report types, Reporting, Reporting, dashboards, and Performance Ana Bubble reports plot data points on X and Y axes and use a third aggregate dimension to define bubble size. -**Note:** When accessibility is enabled, this visualization includes a report that screen readers can interpret. For more information, see [Enabling accessibility features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_SetUpSect508ComplianceFeature.md). +**Note:** When accessibility is enabled, this visualization includes a report that screen readers can interpret. For more information, see Enabling accessibility features. On instances with Unified Analytics enabled, and on new Australia instances, both Core UI reports and Platform Analytics experience data visualizations are found in the Platform Analytics library. Navigate to **All** > **Platform Analytics** > **Library** > **Data Visualizations**. For more information, see [Exploring the Data Visualizations library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/explore-data-vis-library.md). @@ -48,7 +48,7 @@ Bubble reports aggregate information over three different metrics, using the X a 3. Select the applicable source for the report. -
+
**Data source** @@ -56,15 +56,15 @@ Bubble reports aggregate information over three different metrics, using the X a Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -72,13 +72,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
4. On the **Type** tab, enter **Bubble** in the filter, select the report type, and click **Next**. @@ -182,7 +182,7 @@ Mathematical calculation to perform on the data. The default is **Count**, which 7. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -254,7 +254,7 @@ Drilldown view 		-List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
diff --git a/markdown/now-intelligence/reporting/c_CalendarReport.md b/markdown/now-intelligence/reporting/c_CalendarReport.md index 64ddac4f717..81e2ddf08c9 100644 --- a/markdown/now-intelligence/reporting/c_CalendarReport.md +++ b/markdown/now-intelligence/reporting/c_CalendarReport.md @@ -53,7 +53,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 3. Select the applicable source for the report. -
+
**Data source** @@ -61,15 +61,15 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -77,13 +77,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
4. On the **Type** tab, enter **Calendar** in the filter, select the report type, and click **Next**. @@ -119,7 +119,7 @@ The date-driven event to display on the calendar. This list contains fields that
6. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. diff --git a/markdown/now-intelligence/reporting/c_ChartColors.md b/markdown/now-intelligence/reporting/c_ChartColors.md index 9e0658ff08d..ecd672d9006 100644 --- a/markdown/now-intelligence/reporting/c_ChartColors.md +++ b/markdown/now-intelligence/reporting/c_ChartColors.md @@ -104,7 +104,7 @@ The value of the element for which the specified color applies. The value is cas \[Omitted image "chart-color-choice-type-ex-pt1.png"\] Alt text: Chart color choice type example - part 1 - To understand the various ways to get a record's sys\_id, see [The unique record identifier \(sys\_id\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_UniqueRecordIdentifier.md). + To understand the various ways to get a record's sys\_id, see The unique record identifier \(sys\_id\).
diff --git a/markdown/now-intelligence/reporting/c_CreateAreaAndSplineCharts.md b/markdown/now-intelligence/reporting/c_CreateAreaAndSplineCharts.md index e73fbb03f55..49019d310aa 100644 --- a/markdown/now-intelligence/reporting/c_CreateAreaAndSplineCharts.md +++ b/markdown/now-intelligence/reporting/c_CreateAreaAndSplineCharts.md @@ -28,7 +28,7 @@ When the sections of an area report with multiple datasets overlap, it is not po \[Omitted image "SplineChart.png"\] Alt text: Spline report -**Note:** This data visualization is supported on the mobile platform. For more information, see [Time series reports for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-reporting-time-series.md) and [Mobile dashboard preview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-dashboard-preview.md). +**Note:** This data visualization is supported on the mobile platform. For more information, see and . ## Create an area or spline report @@ -50,7 +50,7 @@ On instances that are upgraded to Australia, Core UI report features are maintai 3. Select the applicable source for the report. -
+
**Data source** @@ -58,15 +58,15 @@ On instances that are upgraded to Australia, Core UI report features are maintai Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -74,13 +74,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
4. On the **Type** tab, enter **Area** or **Spline** in the filter, select the report type, and click **Next**. @@ -107,7 +107,7 @@ Group report data using the values of this field. For example, in an incident re **Note:** -- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see [Database field type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_DatabaseFieldTypes.md). +- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see . - Grouping or stacking by Variables or Questions fields is not supported for reports based on [database views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/performance-analytics-glossary.md). @@ -131,7 +131,7 @@ Display data table 		-Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the [glide.ui.section508](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md) system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field. +Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the glide.ui.section508 system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field.
@@ -147,7 +147,7 @@ Trend by -Table field whose values you want to show in a time sequence. Select the info icon \[Omitted image "icon-info.png"\] for a description of the selected field. **Note:** If you selected a remote table in the **Table** field, the option you select in this field aggregates the data that was retrieved from an external source and aggregated in memory. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md). +Table field whose values you want to show in a time sequence. Select the info icon \[Omitted image "icon-info.png"\] for a description of the selected field. **Note:** If you selected a remote table in the **Table** field, the option you select in this field aggregates the data that was retrieved from an external source and aggregated in memory. To learn more about remote tables, see Retrieving external data using remote tables and scripts.
@@ -155,7 +155,7 @@ Calendar -Calendar that is the basis for the time series in the report. Select either the standard calendar or a [customized business calendar](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/business-calendars.md). +Calendar that is the basis for the time series in the report. Select either the standard calendar or a customized business calendar.
@@ -230,7 +230,7 @@ Enables you to configure how to show numerical values in reports, including deci 7. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -350,7 +350,7 @@ Drilldown view -List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
diff --git a/markdown/now-intelligence/reporting/c_CreateBarCharts.md b/markdown/now-intelligence/reporting/c_CreateBarCharts.md index a5fb4f17bfe..252a2d64e13 100644 --- a/markdown/now-intelligence/reporting/c_CreateBarCharts.md +++ b/markdown/now-intelligence/reporting/c_CreateBarCharts.md @@ -18,7 +18,7 @@ Vertical and horizontal bar reports compare individual or aggregate scores acros Bar reports display data in either a horizontal or vertical bar format with each bar representing a specific category of data. A bar report can use a single color to represent all categories of data, or a different color for each category. -**Note:** Vertical bar reports are supported on the mobile platform. For more information, see [Bar reports for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-reporting-bar.md) and [Mobile dashboard preview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-dashboard-preview.md). +**Note:** Vertical bar reports are supported on the mobile platform. For more information, see and . On instances with Unified Analytics enabled, and on new Australia instances, both Core UI reports and Platform Analytics experience data visualizations are found in the Platform Analytics library. Navigate to **All** > **Platform Analytics** > **Library** > **Data Visualizations**. For more information, see [Exploring the Data Visualizations library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/explore-data-vis-library.md). @@ -48,7 +48,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 3. Select the applicable source for the report. -
+
**Data source** @@ -56,15 +56,15 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -72,13 +72,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
4. On the **Type** tab, enter **Bar** or **Horizontal bar** in the filter, select the report type, and click **Next**. @@ -105,7 +105,7 @@ Group report data using the values of this field. For example, in an incident re **Note:** -- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see [Database field type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_DatabaseFieldTypes.md). +- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see . - Grouping or stacking by Variables or Questions fields is not supported for reports based on [database views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/performance-analytics-glossary.md). @@ -131,7 +131,7 @@ Stack by Divide each bar using the values in this field. To stack by fields on extended tables, see [How to report on extended tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/t_AccessFieldExtendedTable.md). Select the info icon \[Omitted image "icon-info.png"\] for descriptions of the selected fields **Note:** -- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see [Database field type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_DatabaseFieldTypes.md). +- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see . - Grouping or stacking by Variables or Questions fields is not supported for reports based on [database views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/performance-analytics-glossary.md). On a bar chart of incidents sorted by Category and stacked by Priority, a user sees the proportion of high, medium, and low-priority issues for each category. @@ -151,7 +151,7 @@ Display data table 		-Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the [glide.ui.section508](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md) system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field. +Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the glide.ui.section508 system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field.
@@ -242,7 +242,7 @@ Check box to include the Other group in the report. The Other group contains dat 7. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -363,7 +363,7 @@ Drilldown view -List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
diff --git a/markdown/now-intelligence/reporting/c_CreateColumnCharts.md b/markdown/now-intelligence/reporting/c_CreateColumnCharts.md index 62d1557c8f9..fef1e704216 100644 --- a/markdown/now-intelligence/reporting/c_CreateColumnCharts.md +++ b/markdown/now-intelligence/reporting/c_CreateColumnCharts.md @@ -50,7 +50,7 @@ For a column report use case, [Time series data visualization example](https://r 3. Select the applicable source for the report. -
+
**Data source** @@ -58,15 +58,15 @@ For a column report use case, [Time series data visualization example](https://r Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -74,13 +74,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
4. On the **Type** tab, enter **Column** in the filter, select the report type, and click **Next**. @@ -107,7 +107,7 @@ Group report data using the values of this field. For example, in an incident re **Note:** -- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see [Database field type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_DatabaseFieldTypes.md). +- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see . - Grouping or stacking by Variables or Questions fields is not supported for reports based on [database views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/performance-analytics-glossary.md). @@ -143,7 +143,7 @@ Display data table 		-Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the [glide.ui.section508](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md) system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field. +Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the glide.ui.section508 system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field.
@@ -159,7 +159,7 @@ Trend by -Table field whose values you want to show in a time sequence. Select the info icon \[Omitted image "icon-info.png"\] for a description of the selected field. **Note:** If you selected a remote table in the **Table** field, the option you select in this field aggregates the data that was retrieved from an external source and aggregated in memory. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md). +Table field whose values you want to show in a time sequence. Select the info icon \[Omitted image "icon-info.png"\] for a description of the selected field. **Note:** If you selected a remote table in the **Table** field, the option you select in this field aggregates the data that was retrieved from an external source and aggregated in memory. To learn more about remote tables, see Retrieving external data using remote tables and scripts.
@@ -167,7 +167,7 @@ Calendar -Calendar that is the basis for the time series in the report. Select either the standard calendar or a [customized business calendar](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/business-calendars.md). +Calendar that is the basis for the time series in the report. Select either the standard calendar or a customized business calendar.
@@ -242,7 +242,7 @@ Enables you to configure how to show numerical values in reports, including deci 7. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -352,7 +352,7 @@ Drilldown view -List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
diff --git a/markdown/now-intelligence/reporting/c_CreateDialsAndSpeedometers.md b/markdown/now-intelligence/reporting/c_CreateDialsAndSpeedometers.md index e146fa65176..ba7d5bca2d1 100644 --- a/markdown/now-intelligence/reporting/c_CreateDialsAndSpeedometers.md +++ b/markdown/now-intelligence/reporting/c_CreateDialsAndSpeedometers.md @@ -47,7 +47,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 3. Select the applicable source for the report. -
+
**Data source** @@ -55,15 +55,15 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -71,13 +71,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
4. On the **Type** tab, enter **Speedometer** or **Dial** in the filter, select the report type, and click **Next**. @@ -119,7 +119,7 @@ Mathematical calculation to perform on the data. The default is **Count**, which
6. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -259,7 +259,7 @@ Drilldown view 		-List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
diff --git a/markdown/now-intelligence/reporting/c_CreateDonutCharts.md b/markdown/now-intelligence/reporting/c_CreateDonutCharts.md index 372afd2d924..7a219d1e0e5 100644 --- a/markdown/now-intelligence/reporting/c_CreateDonutCharts.md +++ b/markdown/now-intelligence/reporting/c_CreateDonutCharts.md @@ -20,7 +20,7 @@ Donut reports are similar to pie reports, but the donut report has empty space i **Note:** On instances with Unified Analytics enabled, and on new Australia instances, both Core UI reports and Platform Analytics experience data visualizations are found in the Platform Analytics library. Navigate to **All** > **Platform Analytics** > **Library** > **Data Visualizations**. For more information, see [Exploring the Data Visualizations library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/explore-data-vis-library.md). -This data visualization is supported on the mobile platform. For more information, see [Donut reports for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-reporting-donut.md) and [Mobile dashboard preview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-dashboard-preview.md). +This data visualization is supported on the mobile platform. For more information, see and . For example, use a donut or semi-donut reports to show open incidents by priority. At any time, there are open incidents of different priority levels. A donut or semi-donut report enables you to see quickly whether incident counts of different priorities are within acceptable ranges. @@ -46,7 +46,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 3. Select the applicable source for the report. -
+
**Data source** @@ -54,15 +54,15 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -70,13 +70,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
4. On the **Type** tab, enter **Donut** in the filter, select **Donut** or **Semi-donut**, and click **Next**. @@ -103,7 +103,7 @@ Group report data using the values of this field. For example, in an incident re **Note:** -- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see [Database field type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_DatabaseFieldTypes.md). +- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see . - Grouping or stacking by Variables or Questions fields is not supported for reports based on [database views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/performance-analytics-glossary.md). @@ -127,7 +127,7 @@ Display data table 		-Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the [glide.ui.section508](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md) system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field. +Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the glide.ui.section508 system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field.
@@ -220,7 +220,7 @@ Check box to include the Other group in the report. The Other group contains dat 7. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -340,7 +340,7 @@ Drilldown view -List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
diff --git a/markdown/now-intelligence/reporting/c_CreateFunnelAndPyramidCharts.md b/markdown/now-intelligence/reporting/c_CreateFunnelAndPyramidCharts.md index 8ec466b3d0b..8ef238fdc73 100644 --- a/markdown/now-intelligence/reporting/c_CreateFunnelAndPyramidCharts.md +++ b/markdown/now-intelligence/reporting/c_CreateFunnelAndPyramidCharts.md @@ -44,7 +44,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 3. Select the applicable source for the report. -
+
**Data source** @@ -52,15 +52,15 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -68,13 +68,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
4. Select **Next**. @@ -128,7 +128,7 @@ Display data table 		-Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the [glide.ui.section508](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md) system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field. +Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the glide.ui.section508 system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field.
@@ -203,7 +203,7 @@ Check box to include the Other group in the report. The Other group contains dat 8. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -309,7 +309,7 @@ Drilldown view -List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
diff --git a/markdown/now-intelligence/reporting/c_CreateLineCharts.md b/markdown/now-intelligence/reporting/c_CreateLineCharts.md index ccdf8174a25..99ed86f67bf 100644 --- a/markdown/now-intelligence/reporting/c_CreateLineCharts.md +++ b/markdown/now-intelligence/reporting/c_CreateLineCharts.md @@ -20,7 +20,7 @@ The value of an item at specific dates or times is displayed as data points conn **Note:** On instances with Unified Analytics enabled, and on new Australia instances, both Core UI reports and Platform Analytics experience data visualizations are found in the Platform Analytics library. Navigate to **All** > **Platform Analytics** > **Library** > **Data Visualizations**. For more information, see [Exploring the Data Visualizations library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/explore-data-vis-library.md). -This data visualization is supported on the mobile platform. For more information, see [Time series reports for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-reporting-time-series.md) and [Mobile dashboard preview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-dashboard-preview.md). +This data visualization is supported on the mobile platform. For more information, see and . For example, you can create a line report for incident counts, to show how the number of incidents changes over time. The incident count often increases during the first few months after a product upgrade is deployed. Over time, the number of reported incidents decreases as users become more accustomed to the changes in the product. This figure shows the number of incidents per caller over time. @@ -46,7 +46,7 @@ For a line report use case, [Time series data visualization example](https://raw 3. Select the applicable source for the report. -
+
**Data source** @@ -54,15 +54,15 @@ For a line report use case, [Time series data visualization example](https://raw Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -70,13 +70,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
4. On the **Type** tab, enter **Line** in the filter, select the Line report type in the **Time Series** section, and click **Next**. @@ -103,7 +103,7 @@ Group report data using the values of this field. For example, in an incident re **Note:** -- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see [Database field type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_DatabaseFieldTypes.md). +- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see . - Grouping or stacking by Variables or Questions fields is not supported for reports based on [database views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/performance-analytics-glossary.md). @@ -127,7 +127,7 @@ Display data table 		-Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the [glide.ui.section508](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md) system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field. +Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the glide.ui.section508 system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field.
@@ -143,7 +143,7 @@ Trend by -Table field whose values you want to show in a time sequence. Select the info icon \[Omitted image "icon-info.png"\] for a description of the selected field. **Note:** If you selected a remote table in the **Table** field, the option you select in this field aggregates the data that was retrieved from an external source and aggregated in memory. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md). +Table field whose values you want to show in a time sequence. Select the info icon \[Omitted image "icon-info.png"\] for a description of the selected field. **Note:** If you selected a remote table in the **Table** field, the option you select in this field aggregates the data that was retrieved from an external source and aggregated in memory. To learn more about remote tables, see Retrieving external data using remote tables and scripts.
@@ -151,7 +151,7 @@ Calendar -Calendar that is the basis for the time series in the report. Select either the standard calendar or a [customized business calendar](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/business-calendars.md). +Calendar that is the basis for the time series in the report. Select either the standard calendar or a customized business calendar.
@@ -226,7 +226,7 @@ Enables you to configure how to show numerical values in reports, including deci 7. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -362,7 +362,7 @@ Drilldown view -List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
diff --git a/markdown/now-intelligence/reporting/c_CreateParetoCharts.md b/markdown/now-intelligence/reporting/c_CreateParetoCharts.md index f3059e875f8..a0b92c1e100 100644 --- a/markdown/now-intelligence/reporting/c_CreateParetoCharts.md +++ b/markdown/now-intelligence/reporting/c_CreateParetoCharts.md @@ -44,7 +44,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 4. Select the applicable source for the report. -
+
**Data source** @@ -52,15 +52,15 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -68,13 +68,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
5. Select **Next**. @@ -103,7 +103,7 @@ Group report data using the values of this field. For example, in an incident re **Note:** -- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see [Database field type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_DatabaseFieldTypes.md). +- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see . - Grouping or stacking by Variables or Questions fields is not supported for reports based on [database views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/performance-analytics-glossary.md). @@ -127,7 +127,7 @@ Display data table 		-Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the [glide.ui.section508](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md) system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field. +Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the glide.ui.section508 system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field.
@@ -172,7 +172,7 @@ Check box to include the Other group in the report. The Other group contains dat 9. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -295,7 +295,7 @@ Drilldown view -List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
diff --git a/markdown/now-intelligence/reporting/c_CreatePieCharts.md b/markdown/now-intelligence/reporting/c_CreatePieCharts.md index 5c222454db0..8466859803c 100644 --- a/markdown/now-intelligence/reporting/c_CreatePieCharts.md +++ b/markdown/now-intelligence/reporting/c_CreatePieCharts.md @@ -20,7 +20,7 @@ You can use a pie chart to show things like open incidents by priority. For exam **Note:** On instances with Unified Analytics enabled, and on new Australia instances, both Core UI reports and Platform Analytics experience data visualizations are found in the Platform Analytics library. Navigate to **All** > **Platform Analytics** > **Library** > **Data Visualizations**. For more information, see [Exploring the Data Visualizations library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/explore-data-vis-library.md). -This data visualization is supported on the mobile platform. For more information, see [Pie charts for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-reporting-pie.md) and [Mobile dashboard preview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-dashboard-preview.md). +This data visualization is supported on the mobile platform. For more information, see and . \[Omitted image "PieChart.png"\] Alt text: Pie chart @@ -44,7 +44,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 4. Select the applicable source for the report. -
+
**Data source** @@ -52,15 +52,15 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -68,13 +68,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
5. Select **Next**. @@ -103,7 +103,7 @@ Group report data using the values of this field. For example, in an incident re **Note:** -- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see [Database field type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_DatabaseFieldTypes.md). +- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see . - Grouping or stacking by Variables or Questions fields is not supported for reports based on [database views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/performance-analytics-glossary.md). @@ -127,7 +127,7 @@ Display data table 		-Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the [glide.ui.section508](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md) system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field. +Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the glide.ui.section508 system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field.
@@ -202,7 +202,7 @@ Check box to include the Other group in the report. The Other group contains dat 9. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -306,7 +306,7 @@ Drilldown view -List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
diff --git a/markdown/now-intelligence/reporting/c_CreateTrendCharts.md b/markdown/now-intelligence/reporting/c_CreateTrendCharts.md index 82985153018..ba3e40cdf9a 100644 --- a/markdown/now-intelligence/reporting/c_CreateTrendCharts.md +++ b/markdown/now-intelligence/reporting/c_CreateTrendCharts.md @@ -40,7 +40,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 3. Select the applicable source for the report. -
+
**Data source** @@ -48,15 +48,15 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -64,13 +64,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
4. On the **Type** tab, enter **Trend** in the filter, select the Trend report type from the **Other** section, and click **Next**. @@ -97,7 +97,7 @@ Group report data using the values of this field. For example, in an incident re **Note:** -- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see [Database field type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_DatabaseFieldTypes.md). +- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see . - Grouping or stacking by Variables or Questions fields is not supported for reports based on [database views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/performance-analytics-glossary.md). @@ -121,7 +121,7 @@ Display data table 		-Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the [glide.ui.section508](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md) system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field. +Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the glide.ui.section508 system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field.
@@ -137,7 +137,7 @@ Trend by -Table field whose values you want to show in a time sequence. Select the info icon \[Omitted image "icon-info.png"\] for a description of the selected field. **Note:** If you selected a remote table in the **Table** field, the option you select in this field aggregates the data that was retrieved from an external source and aggregated in memory. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md). +Table field whose values you want to show in a time sequence. Select the info icon \[Omitted image "icon-info.png"\] for a description of the selected field. **Note:** If you selected a remote table in the **Table** field, the option you select in this field aggregates the data that was retrieved from an external source and aggregated in memory. To learn more about remote tables, see Retrieving external data using remote tables and scripts.
@@ -232,7 +232,7 @@ Check box to include the Other group in the report. The Other group contains dat 7. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -351,7 +351,7 @@ Drilldown view -List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
diff --git a/markdown/now-intelligence/reporting/c_CreatingBoxCharts.md b/markdown/now-intelligence/reporting/c_CreatingBoxCharts.md index 77f8f9f7a8d..d72754dfe9c 100644 --- a/markdown/now-intelligence/reporting/c_CreatingBoxCharts.md +++ b/markdown/now-intelligence/reporting/c_CreatingBoxCharts.md @@ -35,7 +35,7 @@ A box chart displays the following information for each group of data: 5. Lower quartile 6. Sample minimum -**Note:** When accessibility is enabled, this visualization includes a report that screen readers can interpret. For more information, see [Enabling accessibility features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_SetUpSect508ComplianceFeature.md). +**Note:** When accessibility is enabled, this visualization includes a report that screen readers can interpret. For more information, see Enabling accessibility features. ## Create a box report @@ -57,7 +57,7 @@ Box reports enable you to show data organized by statistical averages. 3. Select the applicable source for the report. -
+
**Data source** @@ -65,15 +65,15 @@ Box reports enable you to show data organized by statistical averages. Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -81,13 +81,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
4. On the **Type** tab, enter **Box** in the filter, select the report type, and click **Next**. @@ -168,7 +168,7 @@ Field to use as a measurement for the data. Date and time fields are not support 7. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. diff --git a/markdown/now-intelligence/reporting/c_CreatingControlCharts.md b/markdown/now-intelligence/reporting/c_CreatingControlCharts.md index 369236f9925..1aa37dd7227 100644 --- a/markdown/now-intelligence/reporting/c_CreatingControlCharts.md +++ b/markdown/now-intelligence/reporting/c_CreatingControlCharts.md @@ -26,7 +26,7 @@ Z-score = (Observation - Mean) / Standard Deviation The upper and lower green lines indicate plus and minus two times the Z-score. The upper and lower red lines indicate plus and minus three times the Z-score. -**Note:** When accessibility is enabled, this visualization includes a report that screen readers can interpret. For more information, see [Enabling accessibility features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_SetUpSect508ComplianceFeature.md). +**Note:** When accessibility is enabled, this visualization includes a report that screen readers can interpret. For more information, see Enabling accessibility features. \[Omitted image "ControlChart.png"\] Alt text: Control report @@ -50,7 +50,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 3. Select the applicable source for the report. -
+
**Data source** @@ -58,15 +58,15 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -74,13 +74,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
4. On the **Type** tab, enter **Control** in the filter, select the report type, and click **Next**. @@ -111,7 +111,7 @@ Trend by 		-Table field whose values you want to show in a time sequence. Select the info icon \[Omitted image "icon-info.png"\] for a description of the selected field. **Note:** If you selected a remote table in the **Table** field, the option you select in this field aggregates the data that was retrieved from an external source and aggregated in memory. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md). +Table field whose values you want to show in a time sequence. Select the info icon \[Omitted image "icon-info.png"\] for a description of the selected field. **Note:** If you selected a remote table in the **Table** field, the option you select in this field aggregates the data that was retrieved from an external source and aggregated in memory. To learn more about remote tables, see Retrieving external data using remote tables and scripts.
@@ -170,7 +170,7 @@ Enables you to configure how to show numerical values in reports, including deci 7. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -248,7 +248,7 @@ Drilldown view -List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
diff --git a/markdown/now-intelligence/reporting/c_CreatingHistograms.md b/markdown/now-intelligence/reporting/c_CreatingHistograms.md index 39cef52249e..a3243baa0c0 100644 --- a/markdown/now-intelligence/reporting/c_CreatingHistograms.md +++ b/markdown/now-intelligence/reporting/c_CreatingHistograms.md @@ -18,7 +18,7 @@ Histograms group numbers in a data set into ranges. The data used in a histogram For example, a histogram can show the pattern of P1 incidents logged over a four-week period after a product release. For the first week after the product was released, P1 incidents are low because users do not really understand the product enough to use it. In the second week, more users start working with the product and P1 issues increased. In the third week, P1 issues increase even more as more users began working with the product. In the fourth week, P1 issues stay the same as the third week. The information suggests that it is not necessary to increase support staff until the third week after a product is released. -**Note:** When accessibility is enabled, this visualization includes a report that screen readers can interpret. For more information, see [Enabling accessibility features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_SetUpSect508ComplianceFeature.md). +**Note:** When accessibility is enabled, this visualization includes a report that screen readers can interpret. For more information, see Enabling accessibility features. \[Omitted image "histo-report-ex.png"\] Alt text: Histogram Report example @@ -40,7 +40,7 @@ Roles required: itil, report\_user, report\_group, report\_global, report\_admin 3. Select the applicable source for the report. -
+
**Data source** @@ -48,15 +48,15 @@ Roles required: itil, report\_user, report\_group, report\_global, report\_admin Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -64,13 +64,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
4. On the **Type** tab, enter **Histogram** in the filter, select the report type, and click **Next**. @@ -106,7 +106,7 @@ Select a field to report against. The values from this field appear on the X axi
6. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. diff --git a/markdown/now-intelligence/reporting/c_CreatingTrendboxCharts.md b/markdown/now-intelligence/reporting/c_CreatingTrendboxCharts.md index cf7195a4046..f572025ef49 100644 --- a/markdown/now-intelligence/reporting/c_CreatingTrendboxCharts.md +++ b/markdown/now-intelligence/reporting/c_CreatingTrendboxCharts.md @@ -137,7 +137,7 @@ Month 6 - **Lower quartile**: When the data is split, 1,2,3 represents the set of values in the lower half of the data. In the example, the lower quartile is 2. Because the dataset has an even number of values, the lower quartile is an exact value. If the dataset had an odd number of values, you would average the two center numbers. - **Minimum**: The month where the employee had the least number of incidents assigned, or 1 incident in this example. -**Note:** When accessibility is enabled, this visualization includes a report that screen readers can interpret. For more information, see [Enabling accessibility features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_SetUpSect508ComplianceFeature.md). +**Note:** When accessibility is enabled, this visualization includes a report that screen readers can interpret. For more information, see Enabling accessibility features. **Parent Topic:**[Report types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/report-types-creation-details-rd.md) @@ -159,7 +159,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 3. Select the applicable source for the report. -
+
**Data source** @@ -167,15 +167,15 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -183,13 +183,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
4. On the **Type** tab, enter **Trendbox** in the filter, select the report type, and click **Next**. @@ -249,7 +249,7 @@ Trend by 		-Table field whose values you want to show in a time sequence. Select the info icon \[Omitted image "icon-info.png"\] for a description of the selected field. **Note:** If you selected a remote table in the **Table** field, the option you select in this field aggregates the data that was retrieved from an external source and aggregated in memory. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md). +Table field whose values you want to show in a time sequence. Select the info icon \[Omitted image "icon-info.png"\] for a description of the selected field. **Note:** If you selected a remote table in the **Table** field, the option you select in this field aggregates the data that was retrieved from an external source and aggregated in memory. To learn more about remote tables, see Retrieving external data using remote tables and scripts.
@@ -298,7 +298,7 @@ Mathematical calculation to perform on the data. The default is **Count**, which 7. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. diff --git a/markdown/now-intelligence/reporting/c_DistributeReports.md b/markdown/now-intelligence/reporting/c_DistributeReports.md index 6fbf32c0542..3747899dbcd 100644 --- a/markdown/now-intelligence/reporting/c_DistributeReports.md +++ b/markdown/now-intelligence/reporting/c_DistributeReports.md @@ -53,9 +53,7 @@ Publish a report to create a URL that anyone can use to access the report, inclu **Related topics** -[ACL troubleshooting reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_ACLTroubleshoot.md) +[bundle-psec.r_ACLTroubleshoot] -[Managing roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/ua-creating-roles.md) - -[Creating groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/ua-creating-groups.md) +[bundle-platadm.ua-creating-roles] diff --git a/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md b/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md index 7f8fca3bda2..562ff42f54f 100644 --- a/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md +++ b/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md @@ -75,5 +75,5 @@ This topic refers to Reporting in the Core UI. If your instance is migrated to P The user can drill down from the top-level report to the specified drilldown report visualizations. -**Note:** All users can view report visualizations, such as pie charts and column reports. However, the last level of a drilldown is always a list. Platform access control lists determine user access to list information. Users may see a message indicating that rows were removed from the list by Security constraints. For more information, see [Access control list rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/access-control-rules.md). +**Note:** All users can view report visualizations, such as pie charts and column reports. However, the last level of a drilldown is always a list. Platform access control lists determine user access to list information. Users may see a message indicating that rows were removed from the list by Security constraints. For more information, see Access control list rules. diff --git a/markdown/now-intelligence/reporting/c_HeatmapCharts.md b/markdown/now-intelligence/reporting/c_HeatmapCharts.md index 233f9cd97a0..d04e0e16135 100644 --- a/markdown/now-intelligence/reporting/c_HeatmapCharts.md +++ b/markdown/now-intelligence/reporting/c_HeatmapCharts.md @@ -16,7 +16,7 @@ breadcrumb: [Report types, Reporting, Reporting, dashboards, and Performance Ana Heatmap reports display aggregate data visually using colors to represent different values on a matrix. Heatmap reports can have no more than 1000 cells. -**Note:** When accessibility is enabled, this visualization includes a report that screen readers can interpret. For more information, see [Enabling accessibility features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_SetUpSect508ComplianceFeature.md). +**Note:** When accessibility is enabled, this visualization includes a report that screen readers can interpret. For more information, see Enabling accessibility features. On instances with Unified Analytics enabled, and on new Australia instances, both Core UI reports and Platform Analytics experience data visualizations are found in the Platform Analytics library. Navigate to **All** > **Platform Analytics** > **Library** > **Data Visualizations**. For more information, see [Exploring the Data Visualizations library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/explore-data-vis-library.md). @@ -44,7 +44,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 3. Select the applicable source for the report. -
+
**Data source** @@ -52,15 +52,15 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -68,13 +68,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
4. On the **Type** tab, enter **Heatmap** in the filter, select the report type, and click **Next**. @@ -174,7 +174,7 @@ Check box to include the Other group in the report. The Other group contains dat 7. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -276,7 +276,7 @@ Drilldown view 		-List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
diff --git a/markdown/now-intelligence/reporting/c_MapReport.md b/markdown/now-intelligence/reporting/c_MapReport.md index 0ee87ec6983..69ae682c68c 100644 --- a/markdown/now-intelligence/reporting/c_MapReport.md +++ b/markdown/now-intelligence/reporting/c_MapReport.md @@ -51,7 +51,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 4. Select the applicable source for the report. -
+
**Data source** @@ -59,15 +59,15 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -75,13 +75,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
5. Select **Next**. @@ -106,7 +106,7 @@ Display data table 		-Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the [glide.ui.section508](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md) system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field. +Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the glide.ui.section508 system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field.
@@ -155,7 +155,7 @@ The starting map for the report. You can zoom in but cannot zoom out from this m
8. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -253,7 +253,7 @@ Drilldown view 		-List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
@@ -391,7 +391,7 @@ Enable this option to left-align the legend text when the report is viewed in a
10. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. diff --git a/markdown/now-intelligence/reporting/c_MultilevelPivotCharts.md b/markdown/now-intelligence/reporting/c_MultilevelPivotCharts.md index 828dcfc1747..f1bdf3f39c2 100644 --- a/markdown/now-intelligence/reporting/c_MultilevelPivotCharts.md +++ b/markdown/now-intelligence/reporting/c_MultilevelPivotCharts.md @@ -50,7 +50,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 4. Select the applicable source for the report. -
+
**Data source** @@ -58,15 +58,15 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -74,13 +74,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
5. Select **Next**. @@ -204,7 +204,7 @@ Check box to include the Other group in the report. The Other group contains dat 11. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -235,7 +235,7 @@ Roles required: itil, report\_user, report\_group, report\_global, report\_admin 3. Select the applicable source for the report. - diff --git a/markdown/now-intelligence/reporting/c_SingleScoreCharts.md b/markdown/now-intelligence/reporting/c_SingleScoreCharts.md index fcb81375ada..54ea7f027b7 100644 --- a/markdown/now-intelligence/reporting/c_SingleScoreCharts.md +++ b/markdown/now-intelligence/reporting/c_SingleScoreCharts.md @@ -18,13 +18,13 @@ Single score reports display a single value that is key to your business. Add si **Note:** On instances with Unified Analytics enabled, and on new Australia instances, both Core UI reports and Platform Analytics experience data visualizations are found in the Platform Analytics library. Navigate to **All** > **Platform Analytics** > **Library** > **Data Visualizations**. For more information, see [Exploring the Data Visualizations library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/explore-data-vis-library.md). -Single score reports which include [dynamic conditions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/r_UsingTheDynamicOperator.md) added at the report level will not show real-time updates on dashboards unless manually refreshed, or upon a page refresh. The real-time dashboard widget relies on the record watcher to know when an update has been made in order for the single score widget to auto-refresh. However, dynamic conditions aren't supported as part of the record watcher. See further explanation in [Create a real-time score visualization for a score widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/create-real-time-score-widget.md). +Single score reports which include dynamic conditions added at the report level will not show real-time updates on dashboards unless manually refreshed, or upon a page refresh. The real-time dashboard widget relies on the record watcher to know when an update has been made in order for the single score widget to auto-refresh. However, dynamic conditions aren't supported as part of the record watcher. See further explanation in [Create a real-time score visualization for a score widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/create-real-time-score-widget.md). \[Omitted image "SingleScoreReport.png"\] Alt text: A single score report that has been added to a dashboard **Note:** This report type cannot be run as a scheduled report. -This data visualization is supported on the mobile platform. For more information see [Single score reports for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-reporting-single-score.md) and [Mobile dashboard preview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-dashboard-preview.md). +This data visualization is supported on the mobile platform. For more information see and . **Parent Topic:**[Report types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/report-types-creation-details-rd.md) @@ -46,7 +46,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 4. Select the applicable source for the report. -
+
**Data source** @@ -243,15 +243,15 @@ Roles required: itil, report\_user, report\_group, report\_global, report\_admin Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -259,13 +259,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
4. Select **Next**. @@ -397,7 +397,7 @@ Check box to include the Other group in the report. The Other group contains dat 12. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -470,7 +470,7 @@ Drilldown view 		-List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
diff --git a/markdown/now-intelligence/reporting/c_PivotTables.md b/markdown/now-intelligence/reporting/c_PivotTables.md index c737926263d..b692743577c 100644 --- a/markdown/now-intelligence/reporting/c_PivotTables.md +++ b/markdown/now-intelligence/reporting/c_PivotTables.md @@ -44,7 +44,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 4. Select the applicable source for the report. -
+
**Data source** @@ -52,15 +52,15 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -68,13 +68,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
5. Select **Next**. @@ -172,7 +172,7 @@ Check box to include the Other group in the report. The Other group contains dat 9. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -215,7 +215,7 @@ Drilldown view 		-List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
\ No newline at end of file diff --git a/markdown/now-intelligence/reporting/c_ReportSources.md b/markdown/now-intelligence/reporting/c_ReportSources.md index 5bfc3d8953a..b3bba814566 100644 --- a/markdown/now-intelligence/reporting/c_ReportSources.md +++ b/markdown/now-intelligence/reporting/c_ReportSources.md @@ -93,8 +93,8 @@ Conditions for which table records to include in the report source. For example, Sorting on data fields is accessible from within reports for some report types. For information on how to access, search for the **Add Sort** field description in a [Report types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/report-types-creation-details-rd.md) topic for the report type to sort the data on. - If the report source is used for a report that includes OR conditions, only records that match both the report and the report source conditions are included. -- If a report source specifies a [related list condition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/create-related-list-query.md), a report that is based on the report source ignores any additional related list conditions specified from within the report. -- A report generates errors if it’s based on a report source that specifies a [related list condition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/create-related-list-query.md), and also includes additional related list conditions with dot-walk conditions. +- If a report source specifies a related list condition, a report that is based on the report source ignores any additional related list conditions specified from within the report. +- A report generates errors if it’s based on a report source that specifies a related list condition, and also includes additional related list conditions with dot-walk conditions.
+
**Data source** @@ -54,15 +54,15 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -70,13 +70,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
5. Select **Next**. @@ -132,7 +132,7 @@ Enables you to configure how to show numerical values in reports, including deci 8. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -186,7 +186,7 @@ Drilldown view 		-List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
diff --git a/markdown/now-intelligence/reporting/column-view-access-control-list-reports.md b/markdown/now-intelligence/reporting/column-view-access-control-list-reports.md index f844c673044..f7eb890310e 100644 --- a/markdown/now-intelligence/reporting/column-view-access-control-list-reports.md +++ b/markdown/now-intelligence/reporting/column-view-access-control-list-reports.md @@ -31,5 +31,5 @@ After you enable the property, existing reports aren't affected. Columns are onl **Related topics** -[ACL rule types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/acl-rule-types.md) +[bundle-psec.acl-rule-types] diff --git a/markdown/now-intelligence/reporting/create-function-field.md b/markdown/now-intelligence/reporting/create-function-field.md index 3a1dfbcdf08..a639aaac3de 100644 --- a/markdown/now-intelligence/reporting/create-function-field.md +++ b/markdown/now-intelligence/reporting/create-function-field.md @@ -73,7 +73,7 @@ Each function field requires a label, a return type, and a definition. The defin Configured function fields appear in the **Group by** and **Additional group by** lists after you save the report. -Use the created function field it in your report or data visualization configuration. For information on using function fields elsewhere on the ServiceNow AI Platform, see [Function field](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/platform-support-functions.md). +Use the created function field it in your report or data visualization configuration. For information on using function fields elsewhere on the ServiceNow AI Platform, see Function field. **Parent Topic:**[Report on function fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/function-fields-reporting.md) diff --git a/markdown/now-intelligence/reporting/create-list-rep-with-question-col.md b/markdown/now-intelligence/reporting/create-list-rep-with-question-col.md index 25c9c975e8b..2f757fb5fb7 100644 --- a/markdown/now-intelligence/reporting/create-list-rep-with-question-col.md +++ b/markdown/now-intelligence/reporting/create-list-rep-with-question-col.md @@ -101,7 +101,7 @@ Group report data using the values of this field. For example, in an incident re **Note:** -- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see [Database field type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_DatabaseFieldTypes.md). +- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see . - Grouping or stacking by Variables or Questions fields is not supported for reports based on [database views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/performance-analytics-glossary.md). @@ -146,7 +146,7 @@ Configure fields based on calculation of multiple inputs including arithmetic fu 12. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -162,6 +162,6 @@ Configure fields based on calculation of multiple inputs including arithmetic fu - Select the Report info icon \(\[Omitted image "Form\_ReferenceLookupIcon.png"\] Alt text: Info icon\) and add a description of the report. - Click the sharing icon \(\[Omitted image "ShareIcon.png"\] Alt text: Sharing icon\) to open the **Sharing** menu. On this menu, you can add the report to a dashboard, export the report to PDF, publish the report to the web, and set visibility and schedules. For more information, see [Share a Core UI report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/t_ShareASetting.md). - **Note:** The default number of rows in a list report exported to PDF is 1000. To configure this value, enter `sys_properties.list` in the Filter Navigator, and edit the property glide.pdf.max\_rows. For more information, see: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md). + **Note:** The default number of rows in a list report exported to PDF is 1000. To configure this value, enter `sys_properties.list` in the Filter Navigator, and edit the property glide.pdf.max\_rows. For more information, see: Add a system property. diff --git a/markdown/now-intelligence/reporting/create-list-rep-with-var-col.md b/markdown/now-intelligence/reporting/create-list-rep-with-var-col.md index d6d478dab38..42415d38739 100644 --- a/markdown/now-intelligence/reporting/create-list-rep-with-var-col.md +++ b/markdown/now-intelligence/reporting/create-list-rep-with-var-col.md @@ -99,7 +99,7 @@ Group report data using the values of this field. For example, in an incident re **Note:** -- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see [Database field type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_DatabaseFieldTypes.md). +- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see . - Grouping or stacking by Variables or Questions fields is not supported for reports based on [database views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/performance-analytics-glossary.md). @@ -144,7 +144,7 @@ Configure fields based on calculation of multiple inputs including arithmetic fu 12. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -162,6 +162,6 @@ Configure fields based on calculation of multiple inputs including arithmetic fu **Note:** - - The default number of rows in a list report exported to PDF is 1000. To configure this value, enter `sys_properties.list` in the Filter Navigator, and edit the property glide.pdf.max\_rows. For more information, see: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md). + - The default number of rows in a list report exported to PDF is 1000. To configure this value, enter `sys_properties.list` in the Filter Navigator, and edit the property glide.pdf.max\_rows. For more information, see: Add a system property. - Despite list filtering, pdf-format exported rows will count all record rows sequentially up to the export limit and show as blank for roles prevented by ACLs from viewing restricted data. diff --git a/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md b/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md index c2191388b2d..612425f75ba 100644 --- a/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md +++ b/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md @@ -39,7 +39,7 @@ The following restrictions apply to imported data: ## About this task -Importing report data in this way is useful when you have information that is maintained outside of your instance, for example, recurring third-party data. To import an external data set into your instance permanently, see [Importing data using import sets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/c_ImportDataUsingImportSets.md). +Importing report data in this way is useful when you have information that is maintained outside of your instance, for example, recurring third-party data. To import an external data set into your instance permanently, see Importing data using import sets. ## Procedure diff --git a/markdown/now-intelligence/reporting/create-report-with-metricbase-data.md b/markdown/now-intelligence/reporting/create-report-with-metricbase-data.md index 4ad4ad2c385..5ae3fe52e30 100644 --- a/markdown/now-intelligence/reporting/create-report-with-metricbase-data.md +++ b/markdown/now-intelligence/reporting/create-report-with-metricbase-data.md @@ -18,7 +18,7 @@ Use the MetricBase application to create time-series reports from MetricBase dat ## Before you begin -You must have the MetricBase product. To get it, see [Requesting the MetricBase product](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/request-metricbase.md). For more information about MetricBase, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +You must have the MetricBase product. To get it, see Requesting the MetricBase product. For more information about MetricBase, see MetricBase. Roles required: itil, report\_user, report\_group, report\_global, report\_admin, or admin. To create a meaningful report, you must have the right to access the data you want to report on. @@ -100,12 +100,12 @@ Display data table -Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the [glide.ui.section508](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md) system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field. +Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the glide.ui.section508 system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field.
8. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. diff --git a/markdown/now-intelligence/reporting/domain-separation-in-reporting.md b/markdown/now-intelligence/reporting/domain-separation-in-reporting.md index aab1cfee9ab..5d1f289a9f1 100644 --- a/markdown/now-intelligence/reporting/domain-separation-in-reporting.md +++ b/markdown/now-intelligence/reporting/domain-separation-in-reporting.md @@ -29,7 +29,7 @@ For more information on support levels, see [Application support for domain sepa ## Activation -To activate the domain separation plugin, see [Request domain separation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_ActivateDomainSeparation.md). +To activate the domain separation plugin, see Request domain separation. ## How domain separation works in Reporting diff --git a/markdown/now-intelligence/reporting/export-platform-list-excel.md b/markdown/now-intelligence/reporting/export-platform-list-excel.md index d1acdde328d..ac468aa010e 100644 --- a/markdown/now-intelligence/reporting/export-platform-list-excel.md +++ b/markdown/now-intelligence/reporting/export-platform-list-excel.md @@ -20,7 +20,7 @@ A list displays a set of records from a table. You can export information from l Role required: none, though you must have rights to view the list. -For more information, see [Lists in the classic environment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_UseLists.md). +For more information, see . ## Procedure diff --git a/markdown/now-intelligence/reporting/function-fields-reporting.md b/markdown/now-intelligence/reporting/function-fields-reporting.md index a9a9689832f..9d21d094c5b 100644 --- a/markdown/now-intelligence/reporting/function-fields-reporting.md +++ b/markdown/now-intelligence/reporting/function-fields-reporting.md @@ -16,9 +16,9 @@ breadcrumb: [Advanced Core UI reporting topics, Reporting, Reporting, dashboards While regular fields store a value in the database, a function field displays the results of a database query. The function field generates the value based on computations of other fields and constants. You can use these fields in reports and data visualizations as you would other fields. -The responsibility for creating, editing, and deactivating function fields belongs to the user with the role function\_field\_admin. On upgrade, no user has this role. An admin must give this role to a non-admin user. See [Create a role](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateARole.md). +The responsibility for creating, editing, and deactivating function fields belongs to the user with the role function\_field\_admin. On upgrade, no user has this role. An admin must give this role to a non-admin user. See Create a role. -Learn about function fields here: [Function field](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/platform-support-functions.md). +Learn about function fields here: Function field. ## Function field operations diff --git a/markdown/now-intelligence/reporting/fx-currency-values-reporting.md b/markdown/now-intelligence/reporting/fx-currency-values-reporting.md index 16dce214587..92bdbad007d 100644 --- a/markdown/now-intelligence/reporting/fx-currency-values-reporting.md +++ b/markdown/now-intelligence/reporting/fx-currency-values-reporting.md @@ -27,7 +27,7 @@ When you aggregate by **Average** or **Sum** on an FX currency field, you choose - **Use FX currency configuration** - Calculates the values based on the FX Currency Configuration table. For more information, see [Setting up and operating FX Currency fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/fx-currency.md). + Calculates the values based on the FX Currency Configuration table. For more information, see Setting up and operating FX Currency fields. - **As entered values** @@ -56,7 +56,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 2. On the **Data** tab, name the report, choose the source table with FX currency fields, and then click **Next**. - The source must have FX Currency fields. See [Setting up and operating FX Currency fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/fx-currency.md). + The source must have FX Currency fields. See Setting up and operating FX Currency fields. 3. On the **Type** tab, choose the visualization type that you want to use. @@ -87,6 +87,6 @@ When you try to aggregate costs in multiple currencies by sum or average, there - **Aggregation Source is Reference values** - In this case, the values are converted to the reference value before calculation and the report is generated. For more information, see [Understanding FX Currency values in forms](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/fx-currency-values-forms.md). + In this case, the values are converted to the reference value before calculation and the report is generated. For more information, see Understanding FX Currency values in forms. diff --git a/markdown/now-intelligence/reporting/imported-report-data.md b/markdown/now-intelligence/reporting/imported-report-data.md index 3edf324df06..0edbde3fe5f 100644 --- a/markdown/now-intelligence/reporting/imported-report-data.md +++ b/markdown/now-intelligence/reporting/imported-report-data.md @@ -20,7 +20,7 @@ Users with admin, sys\_admin, report\_admin, pa\_admin, and pa\_power\_user role You must have the subscription version of Performance Analytics to create reports with imported data. See [Activate your Performance Analytics subscription](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/c_PremiumPerformanceAnalytics.md). -**Note:** Importing report data in this way is useful when you have information that is maintained outside of your instance. To import an external data set into your instance permanently, see [Easy import](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/c_EasyImport.md). +**Note:** Importing report data in this way is useful when you have information that is maintained outside of your instance. To import an external data set into your instance permanently, see Easy import. **Parent Topic:**[Administering reports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_AdminsteringReports.md) diff --git a/markdown/now-intelligence/reporting/install-report-acl-app.md b/markdown/now-intelligence/reporting/install-report-acl-app.md index e0ab8ac01ac..52a5342bae1 100644 --- a/markdown/now-intelligence/reporting/install-report-acl-app.md +++ b/markdown/now-intelligence/reporting/install-report-acl-app.md @@ -22,7 +22,7 @@ Roles required: admin and security\_admin. ## About this task -The ACL Assessment for Reports is a store app. For more information about installing store apps, see [Install a ServiceNow Store application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_InstallApplications.md). +The ACL Assessment for Reports is a store app. For more information about installing store apps, see Install a ServiceNow Store application. ## Procedure diff --git a/markdown/now-intelligence/reporting/keyboard-shortcuts.md b/markdown/now-intelligence/reporting/keyboard-shortcuts.md index 1a132ddf8de..0b70a913f53 100644 --- a/markdown/now-intelligence/reporting/keyboard-shortcuts.md +++ b/markdown/now-intelligence/reporting/keyboard-shortcuts.md @@ -30,5 +30,5 @@ You can use the following keyboard shortcuts. **Related topics** -[Keyboard shortcuts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/r_KeyboardShortcuts.md) +[bundle-platux.r_KeyboardShortcuts] diff --git a/markdown/now-intelligence/reporting/modify-add-calendar-sys-props.md b/markdown/now-intelligence/reporting/modify-add-calendar-sys-props.md index dab7202386f..9dc9086bc24 100644 --- a/markdown/now-intelligence/reporting/modify-add-calendar-sys-props.md +++ b/markdown/now-intelligence/reporting/modify-add-calendar-sys-props.md @@ -44,7 +44,7 @@ By default, field styles in the Task \[task\] table are applied to calendar repo **Related topics** -[Available system properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md) +[bundle-platadm.r_AvailableSystemProperties] ## Limit the number of events displayed on calendar days @@ -75,7 +75,7 @@ You can configure these settings for the following calendar views: **Related topics** -[Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) +[bundle-platadm.t_AddAPropertyUsingSysPropsList] ## Change the day that calendar weeks start on @@ -99,7 +99,7 @@ If you change the **glide.ui.filter.first\_day\_of\_week** property after collec 2. Set one of the following integer values. -
+
**Start weeks on Sunday** @@ -107,7 +107,7 @@ If you change the **glide.ui.filter.first\_day\_of\_week** property after collec Set **Value** to `1` -
+
**Start weeks on Monday** @@ -115,7 +115,7 @@ Set **Value** to `1` Set **Value** to `2` -
+
**Start weeks on Tuesday** @@ -123,7 +123,7 @@ Set **Value** to `2` Set **Value** to `3` -
+
**Start weeks on Wednesday** @@ -131,7 +131,7 @@ Set **Value** to `3` Set **Value** to `4` -
+
**Start weeks on Thursday** @@ -139,7 +139,7 @@ Set **Value** to `4` Set **Value** to `5` -
+
**Start weeks on Friday** @@ -147,7 +147,7 @@ Set **Value** to `5` Set **Value** to `6` -
+
**Start weeks on Saturday** @@ -168,9 +168,9 @@ Configure the system property **glide.db.week\_numbering** to specify how weeks **Related topics** -[Available system properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md) +[bundle-platadm.r_AvailableSystemProperties] -[Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) +[bundle-platadm.t_AddAPropertyUsingSysPropsList] ## Customize calendar weeks @@ -186,11 +186,11 @@ Role required: admin 2. Add the **glide.db.week\_numbering** system property. - For more information, see [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md). + For more information, see . 3. Set one of the following string values. -
+
**iso\_week** @@ -198,7 +198,7 @@ Role required: admin Week 1 is the week with January 4, the first business day, or the first Thursday in it. \(These are mutually equivalent.\) There is no Week 00. -
+
**sunday\_week** @@ -206,7 +206,7 @@ Week 1 is the week with January 4, the first business day, or the first Thursday Week 1 is the week with the first Sunday of the year. Days before it are in Week 0. -
+
**monday\_week** @@ -214,7 +214,7 @@ Week 1 is the week with the first Sunday of the year. Days before it are in Week Week 1 is the week with the first Monday of the year. Days before it are in Week 0. -
+
**jan1\_week** @@ -240,7 +240,7 @@ Role required: admin. 2. Complete the form with the following values. -
+
**Name** @@ -248,7 +248,7 @@ Role required: admin. **glide.ui.max\_calendar\_records** -
+
**Description** @@ -256,7 +256,7 @@ Role required: admin. Enter a phrase that describes the function of the property, such as `Maximum number of calendar records saved`. -
+
**Type** @@ -264,7 +264,7 @@ Enter a phrase that describes the function of the property, such as `Maximum num Integer -
+
**Value** @@ -279,5 +279,5 @@ Enter the desired value for the number of records retained by the platform. The **Related topics** -[Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) +[bundle-platadm.t_AddAPropertyUsingSysPropsList] diff --git a/markdown/now-intelligence/reporting/perform-report-view-acl-assessment-scan.md b/markdown/now-intelligence/reporting/perform-report-view-acl-assessment-scan.md index 1ec975feb30..b4b6ee55293 100644 --- a/markdown/now-intelligence/reporting/perform-report-view-acl-assessment-scan.md +++ b/markdown/now-intelligence/reporting/perform-report-view-acl-assessment-scan.md @@ -30,7 +30,7 @@ The time the assessment scan takes can vary according to the number of records i 1. Elevate your role to security\_admin. - For more information, see [Elevate to a privileged role](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_ElevateToAPrivilegedRole.md). + For more information, see Elevate to a privileged role. 2. Navigate to **All** > **Reports** > **ACL Assessment for Reports** > **Report ACL Dashboard**. diff --git a/markdown/now-intelligence/reporting/r_AdministerReports.md b/markdown/now-intelligence/reporting/r_AdministerReports.md index f9dccdf14d0..819e3a326cb 100644 --- a/markdown/now-intelligence/reporting/r_AdministerReports.md +++ b/markdown/now-intelligence/reporting/r_AdministerReports.md @@ -26,7 +26,7 @@ You can select the table and field on which to report and the characteristics of ## Report Security -The Report Security enforce access control checks plugin allows administrators to use access control list \(ACL\) rules to restrict report access. This functionality prevents unauthorized users from editing, updating, or deleting reports either through the UI or through a URL construct. See [Access control list rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/access-control-rules.md) for more information. +The Report Security enforce access control checks plugin allows administrators to use access control list \(ACL\) rules to restrict report access. This functionality prevents unauthorized users from editing, updating, or deleting reports either through the UI or through a URL construct. See Access control list rules for more information. ## Available Report Fields diff --git a/markdown/now-intelligence/reporting/r_ViewTheReportsList.md b/markdown/now-intelligence/reporting/r_ViewTheReportsList.md index e6aec4e1c99..47fc97d9a46 100644 --- a/markdown/now-intelligence/reporting/r_ViewTheReportsList.md +++ b/markdown/now-intelligence/reporting/r_ViewTheReportsList.md @@ -16,7 +16,7 @@ breadcrumb: [Core UI Reporting, Reporting, Reporting, dashboards, and Performanc View a list of reports and create reports from the Reports list. -Standard platform Access Control Lists \(ACLs\) govern access to reports in the reports list. For information about the ACLs used to control access to reports, see [Access control list rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/access-control-rules.md). +Standard platform Access Control Lists \(ACLs\) govern access to reports in the reports list. For information about the ACLs used to control access to reports, see Access control list rules. **Note:** On instances with Unified Analytics enabled, and on new Australia instances, both Core UI reports and Platform Analytics experience visualizations are found in the Platform Analytics library. For more information, see [Exploring the Data Visualizations library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/explore-data-vis-library.md). @@ -60,7 +60,7 @@ To toggle between showing only favorite reports and showing all reports, click t A report is automatically marked as a favorite when you open it. You can manually mark a report as a favorite by clicking the star icon beside the report title. -To turn off the automatic marking of reports as favorites, disable the user preference glide.ui.nav.auto\_favorite. For more information, see [User preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_UserPreferences.md) . +To turn off the automatic marking of reports as favorites, disable the user preference glide.ui.nav.auto\_favorite. For more information, see User preferences . ## View report owners @@ -177,7 +177,7 @@ sysparm\_query -Enables you to filter on any condition in platform condition builder format. For example, `https://yourbusiness.service-now.com/report_home.do?sysparm_query=titleSTARTSWITHPRB&table!=incident`. For more information, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). +Enables you to filter on any condition in platform condition builder format. For example, `https://yourbusiness.service-now.com/report_home.do?sysparm_query=titleSTARTSWITHPRB&table!=incident`. For more information, see Condition builder.
\ No newline at end of file diff --git a/markdown/now-intelligence/reporting/report-on-questions.md b/markdown/now-intelligence/reporting/report-on-questions.md index d90894588a9..5c8d7792c57 100644 --- a/markdown/now-intelligence/reporting/report-on-questions.md +++ b/markdown/now-intelligence/reporting/report-on-questions.md @@ -40,7 +40,7 @@ If there is a Record Producer associated with the table, variables defined in th - Macro - Container -You cannot group by Record Producer variables. For more information, see [Record Producer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_RecordProducer.md). +You cannot group by Record Producer variables. For more information, see Record Producer. **Parent Topic:**[Advanced Core UI reporting topics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_AdvancedReporting.md) diff --git a/markdown/now-intelligence/reporting/report-permission-issues.md b/markdown/now-intelligence/reporting/report-permission-issues.md index 07af78196b7..31f8eba17df 100644 --- a/markdown/now-intelligence/reporting/report-permission-issues.md +++ b/markdown/now-intelligence/reporting/report-permission-issues.md @@ -36,7 +36,7 @@ The ACL is considered for each list row that might be displayed in a report. For Graphical reports \(defined as any non-list type report\) may show an incomplete set of data for one user, as compared to another user reviewing that same report. -This issue is caused by the fact that Before Query business rules are performed on the data from the source table before a report is generated and rendered. Business rules, found on a report's source tables, limit the data based on permissions or similar criteria. Any records that don’t fulfill the rule's criteria aren’t included in the report. Therefore, users with differing permission levels \(due to group or role permissions mainly\) see the same report showing different results. For more information, see [Before Query business rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/bp-before-query-business-rules.md). +This issue is caused by the fact that Before Query business rules are performed on the data from the source table before a report is generated and rendered. Business rules, found on a report's source tables, limit the data based on permissions or similar criteria. Any records that don’t fulfill the rule's criteria aren’t included in the report. Therefore, users with differing permission levels \(due to group or role permissions mainly\) see the same report showing different results. For more information, see Before Query business rules. ## Reports no longer public diff --git a/markdown/now-intelligence/reporting/report-types-creation-details-rd.md b/markdown/now-intelligence/reporting/report-types-creation-details-rd.md index a947b7358f3..149916fe902 100644 --- a/markdown/now-intelligence/reporting/report-types-creation-details-rd.md +++ b/markdown/now-intelligence/reporting/report-types-creation-details-rd.md @@ -24,7 +24,7 @@ You can generate the following types of reports, organized by category: - [Bar reports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/report-types-creation-details-rd.md) enable you to compare scores across data dimensions. - [Pie and Donut reports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/report-types-creation-details-rd.md) visualize the relationship between the parts and the whole of a data set using a single round shape. -- [Time Series reports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/report-types-creation-details-rd.md) visualize data over time. In addition to data from within your instances and imported data sources, you can also use MetricBase data in time series reports. For more information, see [MetricBase application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +- [Time Series reports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/report-types-creation-details-rd.md) visualize data over time. In addition to data from within your instances and imported data sources, you can also use MetricBase data in time series reports. For more information, see MetricBase application. - [Multidimensional reports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/report-types-creation-details-rd.md) visualize data across dimensions in a single table or graph. - [Scores](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/report-types-creation-details-rd.md) visualize single data points either across ranges or as a single value. - [Statistical reports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/report-types-creation-details-rd.md) visualize data with statistical values such as medians and means. diff --git a/markdown/now-intelligence/reporting/report-view-access-control.md b/markdown/now-intelligence/reporting/report-view-access-control.md index 8004c197bd9..7682a34a2ee 100644 --- a/markdown/now-intelligence/reporting/report-view-access-control.md +++ b/markdown/now-intelligence/reporting/report-view-access-control.md @@ -16,7 +16,7 @@ breadcrumb: [Administering reports, Reporting, Reporting, dashboards, and Perfor The report\_view operation is a record type access control list \(ACL\) that restricts access to reports. Only users who have one of the required roles can view reports that contain the restricted resource. -To create a report\_view ACL, follow the [general procedure for creating an ACL rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_CreateAnACLRule.md), but bearing the following points in mind: +To create a report\_view ACL, follow the general procedure for creating an ACL rule, but bearing the following points in mind: There are two kinds of report\_view access control lists \(ACLs\): report\_view table ACLs and report\_view field ACLs. Report\_view table ACLs prevent users from viewing report or data visualization content based on the table specified in the ACL. Report\_view field ACLs prevent users from viewing reports or data visualizations that use the field specified in the ACL in the group by, row, column or aggregation settings. @@ -32,7 +32,7 @@ Use these guidelines when creating your own report\_view operation access contro - **Restrict access to list reports with a read operation** - A list report uses regular record access controls to determine who can access data in a table or field. A report\_view access control cannot prevent users from viewing lists to which they have read access. To restrict access to record data in lists and forms, create a read operation access control. For more information about record access controls, see [Access control list rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/access-control-rules.md). + A list report uses regular record access controls to determine who can access data in a table or field. A report\_view access control cannot prevent users from viewing lists to which they have read access. To restrict access to record data in lists and forms, create a read operation access control. For more information about record access controls, see Access control list rules. - **[Report execution security](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/read-access-control.md)** @@ -43,7 +43,7 @@ When a report is run, report\_view access control lists \(ACLs\) are evaluated o **Related topics** -[ACL rule types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/acl-rule-types.md) +[bundle-psec.acl-rule-types] -[Create an ACL Rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_CreateAnACLRule.md) +[bundle-psec.t_CreateAnACLRule] diff --git a/markdown/now-intelligence/reporting/reporting-properties.md b/markdown/now-intelligence/reporting/reporting-properties.md index 3198f7e498c..c3eddb0a85d 100644 --- a/markdown/now-intelligence/reporting/reporting-properties.md +++ b/markdown/now-intelligence/reporting/reporting-properties.md @@ -36,7 +36,7 @@ Enable fulfiller creation of Core UI reportscom.snc.par.coreui.report\_create.en Allows fulfiller users to create Core UI reports after upgrade to Australia. **Create new** button available in the Data Visualizations library with the option to create Core UI reports in the modal.- Type: true \| false - Default value: true -- Location: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add a system property to the System Property \[sys\_properties\] table.
@@ -68,7 +68,7 @@ glide.ui.chart.bar.horiz.max\_col\_slant\_labels Sets the maximum number of columns in a horizontal bar chart before slanting \(angling\) the labels.- Type: integer - Default value: 5 -- Location: [Add the property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add the property to the System Property \[sys\_properties\] table.
@@ -206,7 +206,7 @@ glide.ui.chart.color Specify the chart color. - Type: string - Default value: \#006DDA -- Location: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add a system property to the System Property \[sys\_properties\] table.
@@ -258,7 +258,7 @@ glide.report.calendar.max\_days\_back Enables you to specify the number of days with events that are returned when you browse backward and forward in a calendar report. Evaluated on the **Calendar by** field in the report creator. - Type: integer - Default value: 30 -- Location: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add a system property to the System Property \[sys\_properties\] table. This property applies to calendar reports. @@ -287,7 +287,7 @@ Defines the maximum number of calendar events that can appear in the **+ <num - Type: integer - Default value: 30 -- Location: [Add the property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add the property to the System Property \[sys\_properties\] table.
@@ -302,7 +302,7 @@ Defines the maximum number of events that can appear in calendar report for: - - Type: integer - Default value: 3 -- Location: [Add the property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add the property to the System Property \[sys\_properties\] table.
@@ -322,7 +322,7 @@ glide.ui.filter.first\_day\_of\_week Identifies the first day of the calendar week for the company. By default, the start of the week is Monday, meaning that the calendar week begins with Monday and ends with Sunday. To change this behavior, add the property **glide.ui.filter.first\_day\_of\_week** to the instance as an integer property. Enter the integer corresponding with the day of the week that the calendar begins on. 1 is Sunday, 2 is Monday, and so on. The function impacts all charts and calculations where the day of the week is used as a parameter.- Type: integer - Default value: 2 -- Location: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add a system property to the System Property \[sys\_properties\] table.
@@ -332,7 +332,7 @@ glide.ui.chart.bar.horiz.max\_col\_slant\_labels Sets the maximum number of columns in a horizontal bar chart before slanting \(angling\) the labels.- Type: integer - Default value: 5 -- Location: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add a system property to the System Property \[sys\_properties\] table. This property applies to horizontal bar reports. @@ -344,7 +344,7 @@ glide.ui.chart.pie.labels Enables \(true\) or disables \(false\) labels on pie chart slices.- Type: true \| false - Default value: true -- Location: [Add the property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add the property to the System Property \[sys\_properties\] table.
@@ -354,7 +354,7 @@ glide.ui.chart.pie.labels.max\_items Sets the maximum number of pie chart slice values that can be returned to display their labels.- Type: integer - Default value: 8 -- Location: [Add the property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add the property to the System Property \[sys\_properties\] table.
@@ -378,7 +378,7 @@ When disabled, the header row of a multiple level pivot table is unfrozen and sc - Type: true \| false - Default value: true -- Location: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add a system property to the System Property \[sys\_properties\] table. This property applies to multilevel pivot tables. @@ -390,7 +390,7 @@ glide.report.metric\_max\_data\_points Configure the maximum number of data points per MetricBase report. Typically only MetricBase time series reports display enough data to require this limitation.- Type: integer - Default value: 2000 -- Location: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add a system property to the System Property \[sys\_properties\] table.
@@ -401,7 +401,7 @@ glide.report.metric\_max\_series Configure the number of series per data set in a MetricBase report.- Type: integer - Default value: 20 - Maximum value: 100 -- Location: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add a system property to the System Property \[sys\_properties\] table.
@@ -424,7 +424,7 @@ Evaluation is conducted against the read ACL. Users can only view the report if The read ACL check is not enforced, but the administrator can see which users would have been blocked if the security check was enforced. -- Location: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md) to the System Property \[sys\_properties\] table. +- Location: Add a system property to the System Property \[sys\_properties\] table.
## Interactive Filters properties diff --git a/markdown/now-intelligence/reporting/service-portal-reporting-widget.md b/markdown/now-intelligence/reporting/service-portal-reporting-widget.md index ac809b64f27..8a510654cb1 100644 --- a/markdown/now-intelligence/reporting/service-portal-reporting-widget.md +++ b/markdown/now-intelligence/reporting/service-portal-reporting-widget.md @@ -20,14 +20,14 @@ When you edit a portal, add the **Report** widget. Use the widget options to spe \[Omitted image "service-portal-report-widget2.png"\] Alt text: Report widget opened in the Service Portal Designer -With the report widget, you can show all report types on your portal except for list reports. Use the [Simple List Widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/simple-list-widget.md) instead. +With the report widget, you can show all report types on your portal except for list reports. Use the Simple List Widget instead. **Parent Topic:**[Using reporting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_GenerateReports.md) **Related topics** -[Create and edit a page using the Service Portal Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_ConfigureAPage.md) +[bundle-platux.t_ConfigureAPage] [Performance Analytics widgets on Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/service-portal-pa-widget.md) @@ -78,5 +78,5 @@ Core Service Portal functionality. **Related topics** -[List of plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/list-of-plugins.md) +[bundle-platadm.list-of-plugins] diff --git a/markdown/now-intelligence/reporting/step-reports.md b/markdown/now-intelligence/reporting/step-reports.md index a9f604f8c23..0e642d00076 100644 --- a/markdown/now-intelligence/reporting/step-reports.md +++ b/markdown/now-intelligence/reporting/step-reports.md @@ -22,7 +22,7 @@ For example, you can create a step line report for incident counts, to show how **Note:** On instances with Unified Analytics enabled, and on new Australia instances, both Core UI reports and Platform Analytics experience data visualizations are found in the Platform Analytics library. Navigate to **All** > **Platform Analytics** > **Library** > **Data Visualizations**. For more information, see [Exploring the Data Visualizations library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/explore-data-vis-library.md). -This data visualization is supported on the mobile platform. For more information, see [Time series reports for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-reporting-time-series.md) and [Mobile dashboard preview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-dashboard-preview.md). +This data visualization is supported on the mobile platform. For more information, see and . \[Omitted image "step-report.png"\] Alt text: Step line report example @@ -52,7 +52,7 @@ This task refers to the Australia release using Core UI. 4. Select the applicable source for the report. -
+
**Data source** @@ -60,15 +60,15 @@ This task refers to the Australia release using Core UI. Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -76,13 +76,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
5. Select **Next**. @@ -111,7 +111,7 @@ Group report data using the values of this field. For example, in an incident re **Note:** -- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see [Database field type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_DatabaseFieldTypes.md). +- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see . - Grouping or stacking by Variables or Questions fields is not supported for reports based on [database views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/performance-analytics-glossary.md). @@ -135,7 +135,7 @@ Display data table 		-Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the [glide.ui.section508](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_AvailableSystemProperties.md) system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field. +Select this option to show report data in a list below the report. The list appears on dashboards where the report is added.All report visualizations show the report data when the glide.ui.section508 system property is set to **true**. The glide.ui.section508 property overrides the **Display data table** field.
@@ -151,7 +151,7 @@ Trend by -Table field whose values you want to show in a time sequence. Select the info icon \[Omitted image "icon-info.png"\] for a description of the selected field. **Note:** If you selected a remote table in the **Table** field, the option you select in this field aggregates the data that was retrieved from an external source and aggregated in memory. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md). +Table field whose values you want to show in a time sequence. Select the info icon \[Omitted image "icon-info.png"\] for a description of the selected field. **Note:** If you selected a remote table in the **Table** field, the option you select in this field aggregates the data that was retrieved from an external source and aggregated in memory. To learn more about remote tables, see Retrieving external data using remote tables and scripts.
@@ -159,7 +159,7 @@ Calendar -Calendar that is the basis for the time series in the report. Select either the standard calendar or a [customized business calendar](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/business-calendars.md). +Calendar that is the basis for the time series in the report. Select either the standard calendar or a customized business calendar.
@@ -234,7 +234,7 @@ Enables you to configure how to show numerical values in reports, including deci 9. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -370,7 +370,7 @@ Drilldown view -List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See [Configure the list layout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ConfigureTheListLayout.md) . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md). +List view to show when a user selects a segment of a report for which no drilldown report type is specified. This view is also used when the user reaches the lowest drilldown level of a report. See Configure the list layout . If you specify a **Report drilldown**, **Drilldown view** is ignored.For more information, see [Define a report drilldown](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_DrillingDownWithinReports.md).
diff --git a/markdown/now-intelligence/reporting/t_CreateAListReport.md b/markdown/now-intelligence/reporting/t_CreateAListReport.md index 8146cc2804e..ba7f4f6cfdf 100644 --- a/markdown/now-intelligence/reporting/t_CreateAListReport.md +++ b/markdown/now-intelligence/reporting/t_CreateAListReport.md @@ -30,7 +30,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 4. Select the applicable source for the report. -
+
**Data source** @@ -38,15 +38,15 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Also called a report source, a data source is a table with filters applied to provide a single source of information for all users. For more information, see [Report sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_ReportSources.md).**Note:** If you select a data source used by existing reports, a notification prompts you to view them. -
+
**Table** -The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see [Retrieving external data using remote tables and scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/remote-tables.md) +The raw data from a table with no filters applied. When you select a table, its short description appears below the table name. For trend reporting, you can also select a remote table, which aggregates, in memory, data retrieved from an external source. Then select a **Trend by** field option to aggregate its data. To learn more about remote tables, see Retrieving external data using remote tables and scripts -
+
**External import** @@ -54,13 +54,13 @@ The raw data from a table with no filters applied. When you select a table, its Choose an existing imported report source, or select the Upload icon \(\[Omitted image "upload-icon.png"\] Alt text: Upload icon\) to import a new file. See [Create a Core UI report from an imported Microsoft Excel document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/create-report-with-imported-data-source.md). -
+
**MetricBase** -MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +MetricBase enables you to collect, retain, analyze, and visualize custom time series data on the ServiceNow AI Platform. For more information, see MetricBase.
5. Select **Next**. @@ -99,7 +99,7 @@ Group report data using the values of this field. For example, in an incident re **Note:** -- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see [Database field type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_DatabaseFieldTypes.md). +- It is not possible to group or stack reports by the **Tags** field, or by certain MySQL database field types, such as MEDIUMTEXT. For more information, see . - Grouping or stacking by Variables or Questions fields is not supported for reports based on [database views](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/performance-analytics-glossary.md). @@ -144,7 +144,7 @@ Configure fields based on calculation of multiple inputs including arithmetic fu 9. To limit the information displayed in the report, select the filter icon \(\[Omitted image "List\_FilterIcon.png"\] Alt text: Filter icon\) and specify conditions to filter the report data. - To learn how to construct conditions, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + To learn how to construct conditions, see Condition builder. **Note:** In aggregated and list reports, language-dependent filter conditions may return zero results on localized instances. @@ -162,9 +162,9 @@ Configure fields based on calculation of multiple inputs including arithmetic fu **Note:** - - The default number of rows in a list report exported to PDF is 1000. To configure this value, enter `sys_properties.list` in the Filter Navigator, and edit the property glide.pdf.max\_rows. For more information, see: [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md). + - The default number of rows in a list report exported to PDF is 1000. To configure this value, enter `sys_properties.list` in the Filter Navigator, and edit the property glide.pdf.max\_rows. For more information, see: Add a system property. - Despite list filtering, pdf-format exported rows will count all record rows sequentially up to the export limit and show as blank for roles prevented by ACLs from viewing restricted data. -- [Configure and use list functions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/configure-use-list-functions.md) +- Configure and use list functions **Parent Topic:**[List reports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/list-reports.md) diff --git a/markdown/now-intelligence/reporting/t_CreateYourOwnReport.md b/markdown/now-intelligence/reporting/t_CreateYourOwnReport.md index 74d694fbc30..8ecccc842b9 100644 --- a/markdown/now-intelligence/reporting/t_CreateYourOwnReport.md +++ b/markdown/now-intelligence/reporting/t_CreateYourOwnReport.md @@ -24,7 +24,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, 1. Follow one of these paths. -
+
**Create a report** @@ -32,7 +32,7 @@ Role required: itil, report\_user, report\_group, report\_global, report\_admin, Navigate to **All** > **Platform Analytics** > **Library** > **Data Visualizations** and select **Create data visualization**. In the modal, select **Core UI**. For more information, see . -
+
**Edit an existing report** @@ -40,7 +40,7 @@ Navigate to **All** > **Platform Analytics** > **Library** > **Data Vis **All** > **Platform Analytics** > **Library** > **Data Visualizations** and select a report with the UI version **Core**. Edit the report according to its type. For more information, see [Report types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/report-types-creation-details-rd.md). -
+
**Create a report on a Core UI dashboard** @@ -48,7 +48,7 @@ Navigate to **All** > **Platform Analytics** > **Library** > **Data Vis Navigate to **All** > **Platform Analytics** > **Library** > **Dashboards**, select the Core UI dashboard where you want to add the report, and select the Add Widgets icon \(\[Omitted image "AddWidgetButton.png"\] Alt text: Plus sign button\). -
+
**Edit a report on a Core UI dashboard** diff --git a/markdown/now-intelligence/reporting/t_CustomizeAStartAndEndDate.md b/markdown/now-intelligence/reporting/t_CustomizeAStartAndEndDate.md index 592aa8ebc09..2bb80d3ee3a 100644 --- a/markdown/now-intelligence/reporting/t_CustomizeAStartAndEndDate.md +++ b/markdown/now-intelligence/reporting/t_CustomizeAStartAndEndDate.md @@ -28,7 +28,7 @@ The code looks for an ending field with the same name as the start date field, e ## Procedure -1. Follow the steps in [Add and customize a field in a table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreatingNewFields.md). +1. Follow the steps in Add and customize a field in a table. 2. Enter the following values in the form to create the start date span field. diff --git a/markdown/now-intelligence/reporting/t_DefiningSystemColors.md b/markdown/now-intelligence/reporting/t_DefiningSystemColors.md index 8b74d5c1f3f..37e14591185 100644 --- a/markdown/now-intelligence/reporting/t_DefiningSystemColors.md +++ b/markdown/now-intelligence/reporting/t_DefiningSystemColors.md @@ -72,7 +72,7 @@ Themeable color -Applies an alternate color from the UX Theme Properties \[sys\_ux\_theme\_property\] table to use when a theme is applied. Colors in the UX Theme Properties table may have different values depending on which theme variant in the UX Themes \[sys\_ux\_theme\] table is applied to your instance. To learn more about theming, see [Themes in Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-theming.md). +Applies an alternate color from the UX Theme Properties \[sys\_ux\_theme\_property\] table to use when a theme is applied. Colors in the UX Theme Properties table may have different values depending on which theme variant in the UX Themes \[sys\_ux\_theme\] table is applied to your instance. To learn more about theming, see Themes in Next Experience. When a theme is turned on, the system applies this color to classic reports and visualizations created by the data visualization component. If no themeable color is defined, the system uses the color defined in the **Color** field. diff --git a/markdown/now-intelligence/reporting/t_EnsureDomainSepOnAReport.md b/markdown/now-intelligence/reporting/t_EnsureDomainSepOnAReport.md index df52efd0be2..e7fe9c79281 100644 --- a/markdown/now-intelligence/reporting/t_EnsureDomainSepOnAReport.md +++ b/markdown/now-intelligence/reporting/t_EnsureDomainSepOnAReport.md @@ -44,5 +44,5 @@ Follow these steps to ensure domain separation on reports if the MSP Extensions **Related topics** -[Request domain separation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_ActivateDomainSeparation.md) +[bundle-psec.t_ActivateDomainSeparation] diff --git a/markdown/now-intelligence/reporting/t_HighlightACalendarEntry.md b/markdown/now-intelligence/reporting/t_HighlightACalendarEntry.md index b970042158b..bbb0638f505 100644 --- a/markdown/now-intelligence/reporting/t_HighlightACalendarEntry.md +++ b/markdown/now-intelligence/reporting/t_HighlightACalendarEntry.md @@ -28,7 +28,7 @@ You can change only the background color of calendar events. All other CSS is ig **Note:** -[Define field styles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_DefineFieldStyles.md) for the appropriate table. +Define field styles for the appropriate table. - To define field styles for all calendar reports, define the style on the Task \[task\] table. - To define field styles that apply only to calendars that are a based on a specific table or report source, define the field styles on that table. diff --git a/markdown/now-intelligence/reporting/t_PublishAReport.md b/markdown/now-intelligence/reporting/t_PublishAReport.md index bd5471dc44a..9b9d6e73c28 100644 --- a/markdown/now-intelligence/reporting/t_PublishAReport.md +++ b/markdown/now-intelligence/reporting/t_PublishAReport.md @@ -60,7 +60,7 @@ Users with the admin or report\_admin role can see if a report has been publishe [Report options](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/t_CreateYourOwnReport.md) -[Business rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/c_BusinessRules.md) +[bundle-crapiref.c_BusinessRules] ## Unpublish a report diff --git a/markdown/now-intelligence/reporting/t_RestrictRepCreationWAnACLRule.md b/markdown/now-intelligence/reporting/t_RestrictRepCreationWAnACLRule.md index 79550826dfd..2f66539a0cd 100644 --- a/markdown/now-intelligence/reporting/t_RestrictRepCreationWAnACLRule.md +++ b/markdown/now-intelligence/reporting/t_RestrictRepCreationWAnACLRule.md @@ -20,7 +20,7 @@ Create an access control list rule to restrict who can create a report on a tabl Role required: security\_admin. -**Note:** In addition to [report\_on ACLs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/acl-rule-types.md) for specific tables, a write ACL on the \[sys\_report\] table controls write access for all reports. If this ACL prevents you from saving the current report, the **Save** button in the Report Designer is disabled. For example, when you view a report that another user shared with you. If you have the correct security settings, click **Save** > **Insert** to save an editable copy of the report. +**Note:** In addition to report\_on ACLs for specific tables, a write ACL on the \[sys\_report\] table controls write access for all reports. If this ACL prevents you from saving the current report, the **Save** button in the Report Designer is disabled. For example, when you view a report that another user shared with you. If you have the correct security settings, click **Save** > **Insert** to save an editable copy of the report. ## Procedure @@ -28,7 +28,7 @@ Role required: security\_admin. 2. Add an access control record with the following information. -
+
**_Type_** @@ -36,7 +36,7 @@ Role required: security\_admin. `record` -
+
**_Operation_** @@ -44,7 +44,7 @@ Role required: security\_admin. ``report_on`` -
+
**_Name_ \(table\)** @@ -69,7 +69,7 @@ Role required: security\_admin. **Related topics** -[Create an ACL rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_CreateAnACLRule.md) +[bundle-psec.t_CreateAnACLRule] -[Access control rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/access-control-rules.md) +[bundle-psec.access-control-rules] diff --git a/markdown/now-intelligence/reporting/t_ScheduleAReport.md b/markdown/now-intelligence/reporting/t_ScheduleAReport.md index 220269f2178..c0f7fa9eebf 100644 --- a/markdown/now-intelligence/reporting/t_ScheduleAReport.md +++ b/markdown/now-intelligence/reporting/t_ScheduleAReport.md @@ -133,7 +133,7 @@ For example, if the business calendar represents a fiscal year, and the starting **Note:** When you select **Business Calendar: Entry Start** or **Business Calendar: Entry End**, you can apply an offset factor to schedule the job to run before or after the time span of the selected business calendar. If you select a business calendar and all its business calendar spans are in the past, the job would never run since that is an invalid configuration. To learn more, see the **Offset type** and **Offset** fields. -To learn more about creating and using business calendars and defining business calendar entries, see [Creating business calendars](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/business-calendars.md) and [Define business calendar entries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/define-business-calendar-entries.md). +To learn more about creating and using business calendars and defining business calendar entries, see and .
@@ -273,7 +273,7 @@ Condition -A conditional script that determines if a scheduled job should run. The last expression of the script should evaluate to a Boolean \(true/false\) value. This text box appears only if you select **Use conditions**. For more information about scripts on the ServiceNow platform, see [Scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/c_Script.md).**Warning:** Conditional scripts for scheduled emails are executed in the sandbox. Therefore, function definitions are not allowed. Some API calls and keywords are also not allowed. For more information, see Script sandbox property. +A conditional script that determines if a scheduled job should run. The last expression of the script should evaluate to a Boolean \(true/false\) value. This text box appears only if you select **Use conditions**. For more information about scripts on the ServiceNow platform, see Scripts.**Warning:** Conditional scripts for scheduled emails are executed in the sandbox. Therefore, function definitions are not allowed. Some API calls and keywords are also not allowed. For more information, see Script sandbox property.
diff --git a/markdown/now-intelligence/reporting/translate-row-column-field-label.md b/markdown/now-intelligence/reporting/translate-row-column-field-label.md index 8a030aa3ed4..0cb86eb01c6 100644 --- a/markdown/now-intelligence/reporting/translate-row-column-field-label.md +++ b/markdown/now-intelligence/reporting/translate-row-column-field-label.md @@ -18,20 +18,20 @@ When executing reports that group results by a Translated Text field, to ensure **Note:** Reporting only supports columns of type translated\_text. -When executing reports, for example multi-level pivot or bar reports, that group results by a Translated Text field, the labels may not all display as translated when the instance language is changed from English to another language. These field labels are entries from the [Translated Name / Field Table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_TranslatedNameFieldTable.md). +When executing reports, for example multi-level pivot or bar reports, that group results by a Translated Text field, the labels may not all display as translated when the instance language is changed from English to another language. These field labels are entries from the Translated Name / Field Table. -Translation errors can occur when translating more than the first row or column of a report, or when creating a custom field for grouping. Use the translated\_text type to [Translate individual field labels and values](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_TranslateIndFieldLabelsAndValues.md). See [Report types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/report-types-creation-details-rd.md) for grouping options available from the Configure tab for the specific report type. +Translation errors can occur when translating more than the first row or column of a report, or when creating a custom field for grouping. Use the translated\_text type to Translate individual field labels and values. See [Report types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/report-types-creation-details-rd.md) for grouping options available from the Configure tab for the specific report type. -If you create a custom field for a report, the label is not added automatically. You need to add the label in the [Field Label table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_FieldLabelTable.md) and manually [Translate a field label](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_TranslateAFieldLabel.md). +If you create a custom field for a report, the label is not added automatically. You need to add the label in the Field Label table and manually Translate a field label. **Parent Topic:**[Administering reports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/c_AdminsteringReports.md) **Related topics** -[Translation tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_TranslationTables.md) +[bundle-platadm.r_TranslationTables] -[Translating text fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_UseTranslatedText.md) +[bundle-platadm.c_UseTranslatedText] -[Internationalization support](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_LangInternationalizationSupport.md) +[bundle-platadm.c_LangInternationalizationSupport] diff --git a/markdown/now-intelligence/reporting/use-service-catalog-variables-in-report.md b/markdown/now-intelligence/reporting/use-service-catalog-variables-in-report.md index c8223f6250d..138f2dc2021 100644 --- a/markdown/now-intelligence/reporting/use-service-catalog-variables-in-report.md +++ b/markdown/now-intelligence/reporting/use-service-catalog-variables-in-report.md @@ -43,7 +43,7 @@ Use a variable as an extra **Group by**, as a column in a list report, or as a c 2. Do one of the following. -
+
**Add as a column in a list report** @@ -51,7 +51,7 @@ Use a variable as an extra **Group by**, as a column in a list report, or as a c On the **Configure** tab, move **Variables+** to the **Selected** column. -
+
**Add as an extra __Group by__** @@ -59,7 +59,7 @@ On the **Configure** tab, move **Variables+** to the **Selected** column. On the **Configure** tab, click **Additional group by**, then move **Variables+** at the bottom of the **Selected** of the **Additional group by** list. -
+
**Add as a column or row in a multilevel pivot table** diff --git a/markdown/now-intelligence/reporting/view-report-acl-remediation.md b/markdown/now-intelligence/reporting/view-report-acl-remediation.md index f1eba6e740a..370654ac629 100644 --- a/markdown/now-intelligence/reporting/view-report-acl-remediation.md +++ b/markdown/now-intelligence/reporting/view-report-acl-remediation.md @@ -83,7 +83,7 @@ For reports that are blocked by a table-level read ACL, the assessment displays 4. If no groups have at least one blocking role, select an appropriate group and add one of the blocking roles. - If no groups are appropriate for the users, create a group and assign one of the required roles to it outside of the application. Then within the application, grant access to the selected blocked users. For more information on creating groups, see [Create a user group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAGroup.md). + If no groups are appropriate for the users, create a group and assign one of the required roles to it outside of the application. Then within the application, grant access to the selected blocked users. For more information on creating groups, see Create a user group. 5. Select **Submit**. @@ -111,7 +111,7 @@ Role required: admin and security\_admin. 1. Create the system property **sn\_report\_acl.com.par\_report\_acl\_assessment.collect\_dotwalk** and set it to `true`. - For more information on creating system properties, see [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md). + For more information on creating system properties, see Add a system property. 2. [Perform the Report View assessment scan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/reporting/perform-report-view-acl-assessment-scan.md). diff --git a/markdown/now-intelligence/schedule-export-dboards-data-viz.md b/markdown/now-intelligence/schedule-export-dboards-data-viz.md index 119cc1e2817..05bdbc753c5 100644 --- a/markdown/now-intelligence/schedule-export-dboards-data-viz.md +++ b/markdown/now-intelligence/schedule-export-dboards-data-viz.md @@ -31,7 +31,8 @@ You can export multiple dashboards and data visualizations together in one sched |Data visualization or dashboard element|Supported dashboard export formats|Supported data visualization export formats| |---------------------------------------|----------------------------------|-------------------------------------------| -|Calendar reports, Indicator scorecards, Pivot tables, Geomap|None|None| +|Calendar reports, Indicator scorecards,Geomap|None|None| +|Pivot tables|PowerPoint, PDF|PowerPoint, PDF, PNG, JPEG, Embedded PNG| |Lists|PDF|PDF, Microsoft Excel \(.xls or .xlsx\), Embedded LIST, CSV| |Other data visualizations|PowerPoint, PDF|PowerPoint, PDF, PNG, JPEG, Embedded PNG| |Non-data visualization dashboard elements, like Headings|None|Not applicable| @@ -140,7 +141,7 @@ Condition -A conditional script that determines if a scheduled job should run. The last expression of the script should evaluate to a Boolean \(true/false\) value. This text box appears only if you select **Use conditions**. For more information about scripts on the ServiceNow AI Platform®, see [Scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/c_Script.md).**Warning:** Conditional scripts for scheduled emails are executed in the sandbox. Therefore, function definitions are not allowed. Some API calls and keywords are also not allowed. For more information, see Script sandbox property. +A conditional script that determines if a scheduled job should run. The last expression of the script should evaluate to a Boolean \(true/false\) value. This text box appears only if you select **Use conditions**. For more information about scripts on the ServiceNow AI Platform®, see Scripts.**Warning:** Conditional scripts for scheduled emails are executed in the sandbox. Therefore, function definitions are not allowed. Some API calls and keywords are also not allowed. For more information, see Script sandbox property.
10. In the Email details section, specify the recipients and the email subject. diff --git a/markdown/now-intelligence/schedule-visn-export-vd.md b/markdown/now-intelligence/schedule-visn-export-vd.md index 696cb79f0a8..41debafb84e 100644 --- a/markdown/now-intelligence/schedule-visn-export-vd.md +++ b/markdown/now-intelligence/schedule-visn-export-vd.md @@ -27,11 +27,12 @@ To view the list of scheduled exports, navigate to **All** > **Platform Analy ## About this task -You can export multiple dashboards and data visualizations together in one scheduled email. Supported export formats depend on what you are exporting and whether you are exporting it as part of a dashboard or as a standalone data visualization. +You can export multiple dashboards and data visualizations together in one scheduled email. Supported export formats depend on what you're exporting and whether you're exporting it as part of a dashboard or as a standalone data visualization. |Data visualization or dashboard element|Supported dashboard export formats|Supported data visualization export formats| |---------------------------------------|----------------------------------|-------------------------------------------| -|Calendar reports, Indicator scorecards, Pivot tables, Geomap|None|None| +|Calendar reports, Indicator scorecards, Geomap|None|None| +|Pivot tables|PowerPoint, PDF|PowerPoint, PDF, PNG, JPEG, Embedded PNG| |Lists|PDF|PDF, Microsoft Excel \(.xls or .xlsx\), Embedded LIST, CSV| |Other data visualizations|PowerPoint, PDF|PowerPoint, PDF, PNG, JPEG, Embedded PNG| |Non-data visualization dashboard elements, like Headings|None|Not applicable| @@ -52,15 +53,15 @@ You can export multiple dashboards and data visualizations together in one sched \[Omitted image "paw-vd-schedule.png"\] Alt text: Schedule option in More actions menu - All the options appear for exporting the dashboard or data visualization. If you do not want to export this object, select **Change**. + All the options appear for exporting the dashboard or data visualization. If you don't want to export this object, select **Change**. 4. Select the file type. -5. If you are exporting a dashboard or data visualization to PDF, or a data visualization to a graphic file, select the page format and orientation. +5. If you're exporting a dashboard or data visualization to PDF, or a data visualization to a graphic file, select the page format and orientation. - Scheduled exports of List data visualizations to PDF do not have options for page format or orientation. If you need a PDF with a particular format or orientation, consider putting the List on a dashboard and scheduling the export of that dashboard, instead. + Scheduled exports of List data visualizations to PDF don't have options for page format or orientation. If you need a PDF with a particular format or orientation, consider putting the List on a dashboard and scheduling the export of that dashboard, instead. -6. If you are exporting a dashboard to Power Point, do the following steps: +6. If you're exporting a dashboard to Power Point, do the following steps: 1. Select whether to export all tabs or only specific tabs. @@ -68,7 +69,7 @@ You can export multiple dashboards and data visualizations together in one sched \[Omitted image "sched-exp-by-tab.png"\] Alt text: Export configuration for one tab and the top level visualizations. - For example, if you do not turn on **Export all tabs**, you have to select the tabs to export. If you select a tab and turn on **Export all visualizations in the top layout**, you export that tab and any visualizations placed above the tabs. + For example, if you don't turn on **Export all tabs**, you have to select the tabs to export. If you select a tab and turn on **Export all visualizations in the top layout**, you export that tab and any visualizations placed above the tabs. \[Omitted image "sched-exp-top-and-tab.png"\] Alt text: Tab and top level visualizations that are exported. @@ -142,12 +143,12 @@ Condition 		-A conditional script that determines if a scheduled job should run. The last expression of the script should evaluate to a Boolean \(true/false\) value. This text box appears only if you select **Use conditions**. For more information about scripts on the ServiceNow AI Platform®, see [Scripts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/c_Script.md).**Warning:** Conditional scripts for scheduled emails are executed in the sandbox. Therefore, function definitions are not allowed. Some API calls and keywords are also not allowed. For more information, see Script sandbox property. +A conditional script that determines if a scheduled job should run. The last expression of the script should evaluate to a Boolean \(true/false\) value. This text box appears only if you select **Use conditions**. For more information about scripts on the ServiceNow AI Platform®, see Scripts.**Warning:** Conditional scripts for scheduled emails are executed in the sandbox. Therefore, function definitions are not allowed. Some API calls and keywords are also not allowed. For more information, see Script sandbox property.
10. In the Email details section, specify the recipients and the email subject. - You can enter users and groups on your instance or any permitted internal or external email addresses. Security constraints may restrict who you can send the report to. You can also add a message. To send email to persons who are not on your instance, you need to have outbound email configured. See [Outbound Email Configuration](https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_automatingapps_xanadu_automating_application_logic/app_store_learnv2_automatingapps_xanadu_notifications/app_store_learnv2_automatingapps_xanadu_outbound_email_configuration). + You can enter users and groups on your instance or any permitted internal or external email addresses. Security constraints may restrict who you can send the report to. You can also add a message. To send email to persons who are not on your instance, you must have outbound email configured. See [Outbound Email Configuration](https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_automatingapps_xanadu_automating_application_logic/app_store_learnv2_automatingapps_xanadu_notifications/app_store_learnv2_automatingapps_xanadu_outbound_email_configuration). 11. Select **Save** to save the schedule. diff --git a/markdown/now-intelligence/select-table-data-source.md b/markdown/now-intelligence/select-table-data-source.md index 6f66fcf4cab..248ae0921f1 100644 --- a/markdown/now-intelligence/select-table-data-source.md +++ b/markdown/now-intelligence/select-table-data-source.md @@ -47,11 +47,11 @@ This procedure assumes you're in the process of creating or editing a data visua 5. Select **+Add custom conditions** and build a filter in the ServiceNow AI Platform Condition builder. - For more information, see [Condition builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConditionBuilder.md). + For more information, see . 6. With **+Add custom conditions** open, add a relationship with a field in another table by expanding **Related list condition**. - For information about building a related list condition, see [Add related list conditions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/create-related-list-query.md). + For information about building a related list condition, see . 7. Run your filter query or save it as a predefined condition on the Report Sources table. diff --git a/markdown/now-intelligence/set-filter-to-follow-filter.md b/markdown/now-intelligence/set-filter-to-follow-filter.md index 939d6fd541d..02c6ea0ea02 100644 --- a/markdown/now-intelligence/set-filter-to-follow-filter.md +++ b/markdown/now-intelligence/set-filter-to-follow-filter.md @@ -24,7 +24,7 @@ In most cases, a filter follows another filter either in a one-to-one relationsh If the values on each filter can refer to multiple values on the other filter \(a many-to-many relationship\), you have to select a connecting table. This connecting table has a unique record for every possible reference between the two filters. The connecting tables between two tables are defined in the Collection \[sys\_collection\] and Many to Many Definition \[sys\_m2m\] tables. Only administrators can access these tables. -Connection tables come predefined for any relevant tables included in the base system or in Platform Analytics Solutions. However, if you want to use a custom table in a many-to-many relationship, you must define that relationship in the Many to Many Definition table. For more information, see [Create a many-to-many table relationship](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAManyToManyRelationship.md). +Connection tables come predefined for any relevant tables included in the base system or in Platform Analytics Solutions. However, if you want to use a custom table in a many-to-many relationship, you must define that relationship in the Many to Many Definition table. For more information, see . ## Procedure diff --git a/markdown/now-intelligence/share-db-in-ac.md b/markdown/now-intelligence/share-db-in-ac.md index 9a00705f271..e14021c190c 100644 --- a/markdown/now-intelligence/share-db-in-ac.md +++ b/markdown/now-intelligence/share-db-in-ac.md @@ -51,7 +51,7 @@ Edit rights granted by sharing a dashboard do not apply to the underlying data v 6. Select one of the following options. -
+
**Add as viewer** @@ -59,7 +59,7 @@ Edit rights granted by sharing a dashboard do not apply to the underlying data v Grant only viewing rights to the users, groups, or roles you are sharing the dashboard with. They cannot edit it. -
+
**Add as editor** diff --git a/markdown/now-intelligence/share-dv-ac.md b/markdown/now-intelligence/share-dv-ac.md index 61ca08241bb..e829c682bc4 100644 --- a/markdown/now-intelligence/share-dv-ac.md +++ b/markdown/now-intelligence/share-dv-ac.md @@ -49,7 +49,7 @@ Edit rights granted by sharing a data visualization do not apply to that visuali 6. Select one of the following options. -
+
**Add as viewer** @@ -57,7 +57,7 @@ Edit rights granted by sharing a data visualization do not apply to that visuali Grant only viewing rights to the users, groups, or roles you share the visualization with. The recipients cannot edit it. -
+
**Add as editor** diff --git a/markdown/now-intelligence/share-now-assist-explorer.md b/markdown/now-intelligence/share-now-assist-explorer.md index c0a5a455132..b07b2463526 100644 --- a/markdown/now-intelligence/share-now-assist-explorer.md +++ b/markdown/now-intelligence/share-now-assist-explorer.md @@ -50,7 +50,7 @@ Participants \(shared with editing rights\) in an exploration can work together 6. Select one of the following options. -
+
**Add as viewer** @@ -58,7 +58,7 @@ Participants \(shared with editing rights\) in an exploration can work together Grant only viewing rights to the users you are sharing the exploration with. They cannot edit it. -
+
**Add as editor** diff --git a/markdown/now-intelligence/spotlight/copy-spotlight-group-domain.md b/markdown/now-intelligence/spotlight/copy-spotlight-group-domain.md index f782a07387c..96d78500db4 100644 --- a/markdown/now-intelligence/spotlight/copy-spotlight-group-domain.md +++ b/markdown/now-intelligence/spotlight/copy-spotlight-group-domain.md @@ -34,15 +34,15 @@ When you first create a Spotlight group, it is created in the domain that you ar 3. In the Copy Spotlight Group dialog, select a value for **Name Preference**. -
+
Value - + Description -
+
**Do not change the name** @@ -50,7 +50,7 @@ Description All copies will have the same name as the original Spotlight group. -
+
**Change the name** @@ -58,7 +58,7 @@ All copies will have the same name as the original Spotlight group. Manually write a new name that will be given to all copies of the Spotlight group. -
+
**Add domain name to new name as prefix** @@ -66,7 +66,7 @@ Manually write a new name that will be given to all copies of the Spotlight grou For each copy of the Spotlight group, the domain name is added to the beginning of the Spotlight group name. You can keep the base name from the original Spotlight group or specify a new one.The **New Name** field does not show these prefixes. -
+
**Add domain name to new name as suffix** diff --git a/markdown/now-intelligence/spotlight/copy-spotlight-group-element.md b/markdown/now-intelligence/spotlight/copy-spotlight-group-element.md index c8bab112d5e..5156c7fb058 100644 --- a/markdown/now-intelligence/spotlight/copy-spotlight-group-element.md +++ b/markdown/now-intelligence/spotlight/copy-spotlight-group-element.md @@ -34,15 +34,15 @@ When you first create a Spotlight group, you can associate it with at most one e 3. In the Copy Spotlight Group dialog, select a value for **Name Preference**. -
+
Value - + Description -
+
**Do not change the name** @@ -50,7 +50,7 @@ Description All copies will have the same name as the original Spotlight group. -
+
**Change the name** @@ -58,7 +58,7 @@ All copies will have the same name as the original Spotlight group. Manually write a new name that will be given to all copies of the Spotlight group. -
+
**Add element name to new name as prefix** @@ -66,7 +66,7 @@ Manually write a new name that will be given to all copies of the Spotlight grou For each copy of the Spotlight group, the [breakdown element](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/performance-analytics/performance-analytics-glossary.md) name is added to the beginning of the Spotlight group name. You can keep the base name from the original Spotlight group or specify a new one.The **New Name** field does not show these prefixes. -
+
**Add element name to new name as suffix** diff --git a/markdown/now-intelligence/spotlight/create-spotlight-criteria.md b/markdown/now-intelligence/spotlight/create-spotlight-criteria.md index 0eb13493a82..f4268cb2470 100644 --- a/markdown/now-intelligence/spotlight/create-spotlight-criteria.md +++ b/markdown/now-intelligence/spotlight/create-spotlight-criteria.md @@ -54,7 +54,7 @@ Messages appear to inform you of the domain situation when you create Spotlight 3. Select the **Criteria Type** to determine which records are assigned the specified weight. -
+
**Indicator** @@ -62,7 +62,7 @@ Messages appear to inform you of the domain situation when you create Spotlight Select an **Indicator** to assign the weight to all records included in that indicator. Optionally, select one or two breakdowns and elements to limit the records to only those records with the specified breakdown element values. -
+
**Query** diff --git a/markdown/now-intelligence/subscribe-users-to-ds-target.md b/markdown/now-intelligence/subscribe-users-to-ds-target.md index 0b72035120f..136186a999c 100644 --- a/markdown/now-intelligence/subscribe-users-to-ds-target.md +++ b/markdown/now-intelligence/subscribe-users-to-ds-target.md @@ -50,5 +50,5 @@ Because responsible users cannot be configured for targets on Data snapshots ind [Responsibility for indicator targets]() -[Notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/notifications.md) +[bundle-platadm.notifications] diff --git a/markdown/now-intelligence/task-mining/identify-improvement-opportunities.md b/markdown/now-intelligence/task-mining/identify-improvement-opportunities.md index 94cd67597fb..e7171b0d42d 100644 --- a/markdown/now-intelligence/task-mining/identify-improvement-opportunities.md +++ b/markdown/now-intelligence/task-mining/identify-improvement-opportunities.md @@ -105,7 +105,7 @@ Create automation requests for your tasks directly from Task Mining. Capture bot ## What to do next -Create an automation request agent to efficiently manage the tasks of the Task Mining automation request without manual intervention. For more information, see [Create an agent for Task Mining requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/create-agent.md). +Create an automation request agent to efficiently manage the tasks of the Task Mining automation request without manual intervention. For more information, see . **Related topics** diff --git a/markdown/now-intelligence/task-mining/integration-with-automation-center.md b/markdown/now-intelligence/task-mining/integration-with-automation-center.md index 1a939d8c1bc..c18b103a6f1 100644 --- a/markdown/now-intelligence/task-mining/integration-with-automation-center.md +++ b/markdown/now-intelligence/task-mining/integration-with-automation-center.md @@ -8,7 +8,7 @@ product: Task Mining classification: task-mining topic_type: concept last_updated: "2026-03-12" -reading_time_minutes: 2 +reading_time_minutes: 1 breadcrumb: [Integrating Task Mining, Explore, Task Mining, Platform Analytics] --- @@ -16,7 +16,7 @@ breadcrumb: [Integrating Task Mining, Explore, Task Mining, Platform Analytics] Create automation requests for your tasks directly from Task Mining. Capture both steps and desktop actions automation properties in a single recording session, instead of recording the same process twice. When a Task Mining analyst submits an automation request, the recording is delivered to the automation team with all UI properties needed to build desktop actions. -You must install and configure the Automation Center plugin before using the integration. To use the Now Assist feature in the integration, you must install Now Assist for Platform and activate the User Task Step Summarization skill. For more information, see [Install Automation Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/install-automation-center.md). +You must install and configure the Automation Center plugin before using the integration. To use the Now Assist feature in the integration, you must install Now Assist for Platform and activate the User Task Step Summarization skill. For more information, see . ## Initiate an automation request from the Task timeline analysis @@ -41,5 +41,5 @@ You must install and configure the Automation Center plugin before using the int [Identify task improvement actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/task-mining/identify-improvement-opportunities.md) -[Create an agent for Task Mining requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/create-agent.md) +[bundle-crint.create-agent] diff --git a/markdown/now-intelligence/translatable-fields-dashboard.md b/markdown/now-intelligence/translatable-fields-dashboard.md index 16dc31a7d8d..66d53e74696 100644 --- a/markdown/now-intelligence/translatable-fields-dashboard.md +++ b/markdown/now-intelligence/translatable-fields-dashboard.md @@ -14,9 +14,9 @@ breadcrumb: [Reference, Dashboards, Platform Analytics experience, Platform Anal For fields that show the **Translatable turned on** badge, you can add translations of the field value in the Messages \[sys\_ui\_message\] table. -Translations of ServiceNow AI Platform® User interface \(UI\) elements are stored in one of five tables, as described in [Translation tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_TranslationTables.md). When you see a field in the configuration panel of a dashboard element, and this field has the badge **Translatable turned on**, you can add translations of the field value in the Messages \[sys\_ui\_message\] table. +Translations of ServiceNow AI Platform® User interface \(UI\) elements are stored in one of five tables, as described in . When you see a field in the configuration panel of a dashboard element, and this field has the badge **Translatable turned on**, you can add translations of the field value in the Messages \[sys\_ui\_message\] table. -In the Messages table, records have a key, a language, and a message field. You set the key value equal to the original text. Then you select a language, and enter the translation in that language into the Message field. Only ServiceNow AI Platform admins can create and edit these records. For more information, see [Translate a client script message](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_TranslateAClientScriptMessage.md). +In the Messages table, records have a key, a language, and a message field. You set the key value equal to the original text. Then you select a language, and enter the translation in that language into the Message field. Only ServiceNow AI Platform admins can create and edit these records. For more information, see . **Note:** For more information about how keys are stored for translatable fields, see this [ServiceNow Community blog post](https://www.servicenow.com/community/international-localization/need-to-translate-a-configurable-workspace-check-this/ta-p/2376015?nobounce). This post also includes a prototype Localization Framework artifact that finds all translatable fields in all UI Builder components on an instance, including dashboard components. diff --git a/markdown/now-intelligence/usage-insights/config-analytics-settings.md b/markdown/now-intelligence/usage-insights/config-analytics-settings.md index a79f533aeed..f107837092d 100644 --- a/markdown/now-intelligence/usage-insights/config-analytics-settings.md +++ b/markdown/now-intelligence/usage-insights/config-analytics-settings.md @@ -43,7 +43,7 @@ Role required: analytics\_admin, mobile\_analytics\_admin, web\_analytics\_admin Assign a web\_analytics\_viewer or portal\_analytics\_viewer role to users to enable them to view the Usage Insights application. -[Track Usage Insights in Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/create-sp-analytics-settings.md) to monitor key performance indicators with the Usage Insights application. + to monitor key performance indicators with the Usage Insights application. **Parent Topic:**[Enable Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/enable-user-experience-analytics.md) diff --git a/markdown/now-intelligence/usage-insights/consuming-data-export-results.md b/markdown/now-intelligence/usage-insights/consuming-data-export-results.md new file mode 100644 index 00000000000..73a642ed7e3 --- /dev/null +++ b/markdown/now-intelligence/usage-insights/consuming-data-export-results.md @@ -0,0 +1,79 @@ +--- +title: Consuming data export results +description: Consume the results of usage data exported via REST API, from the Kafka topic. +locale: en-US +canonical_url: https://www.servicenow.com/docs/r/now-intelligence/usage-insights/consuming-data-export-results.html +release: australia +product: Usage Insights +classification: usage-insights +topic_type: task +last_updated: "2026-07-08" +reading_time_minutes: 2 +keywords: [Consume data export results] +breadcrumb: [Bulk export of Usage Insights data via REST API, Using Usage Insights, Usage Insights, Platform Analytics] +--- + +# Consuming data export results + +Consume the results of usage data exported via REST API, from the Kafka topic. + +## Before you begin + +Role required: admin + +## Procedure + +1. Get the topic name from the 202 response. + +2. Configure two Kafka consumer processes \(one per Hermes cluster\) with the bootstrap servers, the topic name, and your SSL keystore and truststore. + +3. Use the same Consumer Group ID for both processes. + + This confirms that messages are distributed across the two processes without duplication. + +4. Subscribe to the topic and start consuming. + + Results arrive as JSON batches. Each batch includes the `job_id`, `batch_num`, `total` \(total batches\), column names, and row data. + + |Field|Description| + |-----|-----------| + |job\_id|Matches the job\_id returned when you submitted the request.| + |batch\_num|The number of this batch.| + |total\_batches|The total number of batches for the job. When batch\_num equals total, all batches have been produced.| + |columns|The column names, in the same order as the values in each row.| + |rows|An array of rows. Each row is an array of values matching the column order.| + +5. Use the `hermes_topic_endpoint` value from your data export API response as the topic name. + + For example: + + ``` + + snc..uxa.sn_uxa_data_export.data_export_results + + ``` + + ``` + + snc..uxa.sn_uxa_data_export.data_export_results + + ``` + + Start both consumer processes, and they will begin receiving batches as the export job produces results. + + +## Result + +Your Kafka consumer environment is now securely connected to the managed Hermes cluster. You can submit data export requests and consume results from the Kafka topic using your configured consumers. Use a dedicated integration user for automated exports and grant it only the `sn_uxa_data_export.user` role and de-duplicate using the Kafka offset. + +**Note:** Schedule recurring exports \(e.g., daily\) so each run stays within the 60-request-per-hour and 100 GB-per-month limits. + +**Tip:** Follow these tips, as batch delivery order is not guaranteed and duplicate batches may occasionally be delivered: + +- Reassemble: Sort batches by `batch_num` to reconstruct the full result set. +- Track completion: When `batch_num` equals `total`, all batches for the job have been produced. +- Consume within retention window: Results are retained on the topic for 36 hours. Consume all batches before they expire. +- Each instance has its own dedicated Kafka topic for result delivery. The SSL certificate used to access the topic is scoped to your instance's topics only. Exports are bound to your customer account: data from one account is never accessible from another account's instance. + +**Parent Topic:**[Bulk export of Usage Insights data via REST API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-restapi.md) + diff --git a/markdown/now-intelligence/usage-insights/create-funnel.md b/markdown/now-intelligence/usage-insights/create-funnel.md index 597059582a4..6e3ce3a379d 100644 --- a/markdown/now-intelligence/usage-insights/create-funnel.md +++ b/markdown/now-intelligence/usage-insights/create-funnel.md @@ -34,7 +34,7 @@ Role required: Users with the analytics\_viewer, portal\_analytics\_viewer, mobi 6. From the **Step Type** options, select steps you want to measure, and screens, events, or actions as applicable. -
+
**Event Trigger** @@ -42,7 +42,7 @@ Role required: Users with the analytics\_viewer, portal\_analytics\_viewer, mobi Select [User Analytics Events KPIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/view-events.md) to measure. To match a selected event by a certain property, select **Filter properties**, select a property from the drop down, and enter a value for the property. -
+
**Session Start \(1st\)** @@ -50,7 +50,7 @@ Select [User Analytics Events KPIs](https://raw.githubusercontent.com/ServiceNow Select to measure users' first sessions. -
+
**Session Start \(any\)** diff --git a/markdown/now-intelligence/usage-insights/data-export-restapi.md b/markdown/now-intelligence/usage-insights/data-export-restapi.md index 79f94ed3a10..2d8c0c62429 100644 --- a/markdown/now-intelligence/usage-insights/data-export-restapi.md +++ b/markdown/now-intelligence/usage-insights/data-export-restapi.md @@ -1,20 +1,20 @@ --- -title: Export data in bulk export via REST API -description: Usage Insights data export is a store app that enables you to programmatically export Usage Insights \(UXA\) usage data from your ServiceNow instance for integration with your enterprise analytics platform. +title: Bulk export of Usage Insights data via REST API +description: Usage Insights data export is a store app that enables you to programmatically export Usage Insights usage data from your ServiceNow instance for integration with your enterprise analytics platform. locale: en-US canonical_url: https://www.servicenow.com/docs/r/now-intelligence/usage-insights/data-export-restapi.html release: australia product: Usage Insights classification: usage-insights topic_type: concept -last_updated: "2026-07-09" -reading_time_minutes: 3 +last_updated: "2026-07-28" +reading_time_minutes: 2 breadcrumb: [Using Usage Insights, Usage Insights, Platform Analytics] --- -# Export data in bulk export via REST API +# Bulk export of Usage Insights data via REST API -Usage Insights data export is a store app that enables you to programmatically export Usage Insights \(UXA\) usage data from your ServiceNow® instance for integration with your enterprise analytics platform. +Usage Insights data export is a store app that enables you to programmatically export Usage Insights usage data from your ServiceNow® instance for integration with your enterprise analytics platform. ## Overview of Usage Insights data export with REST API @@ -32,25 +32,18 @@ The data export process follows a request-and-response model: ## Data export compared to Usage Insights dashboard export -The Usage Insights dashboard provides a built-in export function for quick and small-volume data downloads. Data export is a different capability designed for different use cases: +The Usage Insights dashboard provides a built-in export function for quick and small-volume data downloads. Bring ServiceNow® usage data into tools like Microsoft Power BI, Tableau, or your enterprise data warehouse so you can analyze it alongside data from other sources. + +Create end-to-end views of user behavior that spans ServiceNow and other platforms in your technology stack. Data export is a different capability designed for different use cases: |Feature|Usage Insights Dashboard Export|Data Export Store App| |-------|-------------------------------|---------------------| |Volume|Suitable for small-volume, quick exports|Handles large volumes on a recurring schedule \(up to 100 GB per account per month\)| -|Frequency|Manual export triggered by dashboard user|Programmatic export driven by automated API calls and scheduled jobs| +|Frequency|Manual export triggered by dashboard user|Programmatic export driven by automated API calls and scheduled jobs so that so data flows directly to your analytics infrastructure without manual intervention.| |Result format|Downloaded as CSV or JSON file|Streamed as JSON batches to a Kafka topic| |Integration|User downloads and transfers file manually|Results flow directly into your Kafka consumer environment for real-time ingestion| |Asynchronous processing|Synchronous response; export completes before download|Asynchronous; results arrive on the topic as processing completes| -## When to use data export - -Use data export to: - -- Integrate with analytics platforms: Bring ServiceNow® usage data into tools like Power BI, Tableau, or your enterprise data warehouse so you can analyze it alongside data from other sources. -- Build cross-platform user journeys: Create end-to-end views of user behavior that spans ServiceNow and other platforms in your technology stack. -- Move large volumes on a recurring schedule: Export large amounts of usage data daily, weekly, or on another recurring cadence without the manual overhead of dashboard export. -- Automate data pipelines: Embed export requests into scheduled workflows so data flows directly to your analytics infrastructure without manual intervention. - ## Rate and usage limits |Limit|Value|Notes| @@ -62,10 +55,12 @@ Use data export to: **Note:** Select the columns you need and apply filters to keep export volume within the rate and usage limits. -- **[Setting up data export via REST API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-submit-request.md)** -Submit an export request to the Usage Insights data export API to extract UXA usage data asynchronously and consume results from a Kafka topic. +- **[Preparing for the Usage Insights data export via REST API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-submit-request.md)** +Submit an export request to the Usage Insights data export API to extract usage data asynchronously and consume results from a Kafka topic. - **[Setting up a secure connection to Hermes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-setup-hermes.md)** Configure SSL encryption for your Kafka consumers by generating an instance-signed certificate and configuring your Kafka client with SSL to securely connect to the managed Hermes cluster and consume data export results. +- **[Consuming data export results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/consuming-data-export-results.md)** +Consume the results of usage data exported via REST API, from the Kafka topic. **Parent Topic:**[Using Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/using-uxa.md) diff --git a/markdown/now-intelligence/usage-insights/data-export-setup-hermes.md b/markdown/now-intelligence/usage-insights/data-export-setup-hermes.md index 6fe0b96d4bc..cc565ded2c2 100644 --- a/markdown/now-intelligence/usage-insights/data-export-setup-hermes.md +++ b/markdown/now-intelligence/usage-insights/data-export-setup-hermes.md @@ -7,9 +7,9 @@ release: australia product: Usage Insights classification: usage-insights topic_type: task -last_updated: "2026-07-09" -reading_time_minutes: 4 -breadcrumb: [Export data in bulk export via REST API, Using Usage Insights, Usage Insights, Platform Analytics] +last_updated: "2026-07-28" +reading_time_minutes: 3 +breadcrumb: [Bulk export of Usage Insights data via REST API, Using Usage Insights, Usage Insights, Platform Analytics] --- # Setting up a secure connection to Hermes @@ -55,17 +55,17 @@ Verify network connectivity to Hermes and confirm you have a Kafka consumer envi After generation completes, the system provides download links for two files: - - **Keystore file:** Contains your instance's private key and certificate. Used to authenticate with Hermes. - - **Truststore file:** Contains the CA certificates needed to validate Hermes server certificate. + - Keystore file: Contains your instance's private key and certificate. Used to authenticate with Hermes. + - Truststore file: Contains the CA certificates needed to validate Hermes server certificate. Download both files and save them to a secure location on your local machine. 5. Copy the certificate files to your Kafka consumer environment that will connect to Hermes. - Transfer the keystore and truststore files from your local machine to each Kafka consumer client. For the full setup procedure and ACL configuration, see [Set up a secure connection to the Hermes Messaging Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/set-up-secure-connection-to-hermes.md). + Transfer the keystore and truststore files from your local machine to each Kafka consumer client. For the full setup procedure and ACL configuration, see . - To learn more about Hermes messaging service, see [Hermes Messaging Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/hermes-messaging-service.md). + To learn more about Hermes messaging service, see . - **Example \(using SCP\):** + Example \(using SCP\): ``` @@ -106,11 +106,11 @@ Verify network connectivity to Hermes and confirm you have a Kafka consumer envi Since Hermes uses two clusters, create two consumer processes: - 1. **Consumer Process 1:** Connects to bootstrap servers for Cluster 1 \(`.service-now.com:4100,4101,4102,4103`\) - 2. **Consumer Process 2:** Connects to bootstrap servers for Cluster 2 \(`.service-now.com:4200,4201,4202,4203`\) - Both processes must use the same **Consumer Group ID**. This confirms that messages are distributed across the two processes without duplication. + 1. Consumer Process 1: Connects to bootstrap servers for Cluster 1 \(`.service-now.com:4100,4101,4102,4103`\) + 2. Consumer Process 2: Connects to bootstrap servers for Cluster 2 \(`.service-now.com:4200,4201,4202,4203`\) + Both processes must use the same Consumer Group ID. This confirms that messages are distributed across the two processes without duplication. - **Example configuration for Consumer Process 1:** + Example configuration for Consumer Process 1: ``` @@ -125,7 +125,7 @@ Verify network connectivity to Hermes and confirm you have a Kafka consumer envi ``` - **Example configuration for Consumer Process 2:** + Example configuration for Consumer Process 2: ``` @@ -142,55 +142,12 @@ Verify network connectivity to Hermes and confirm you have a Kafka consumer envi **Note:** Both configurations use the same `group.id` value. This is intentional and required for high availability. -9. Start consuming data export results. +9. Start consuming data export results as described in [Consuming data export results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/consuming-data-export-results.md). - 1. Get the topic name from the 202 response. - - 2. Configure two Kafka consumer processes \(one per Hermes cluster\) with the bootstrap servers, the topic name, and your SSL keystore and truststore. - - 3. Use the same Consumer Group ID for both processes. - - This confirms that messages are distributed across the two processes without duplication. - - 4. Subscribe to the topic and start consuming. - - Results arrive as JSON batches. Each batch includes the `job_id`, `batch_num`, `total` \(total batches\), column names, and row data. - - |Field|Description| - |-----|-----------| - |job\_id|Matches the job\_id returned when you submitted the request.| - |batch\_num|The number of this batch.| - |total\_batches|The total number of batches for the job. When batch\_num equals total, all batches have been produced.| - |columns|The column names, in the same order as the values in each row.| - |rows|An array of rows. Each row is an array of values matching the column order.| - - Use the `hermes_topic_endpoint` value from your data export API response as the topic name. For example: - - ``` - - snc..uxa.sn_uxa_data_export.data_export_results - - ``` - - Start both consumer processes, and they will begin receiving batches as the export job produces results. - - -## Result - -Your Kafka consumer environment is now securely connected to the managed Hermes cluster. You can submit data export requests and consume results from the Kafka topic using your configured consumers. Use a dedicated integration user for automated exports and grant it only the `sn_uxa_data_export.user` role and de-duplicate using the Kafka offset. - -**Note:** Schedule recurring exports \(e.g., daily\) so each run stays within the 60-request-per-hour and 100 GB-per-month limits. ## What to do next -Reassembling and de-duplicating results: Since batch delivery order is not guaranteed and duplicate batches may occasionally be delivered. - -- **Reassemble:** Sort batches by `batch_num` to reconstruct the full result set. -- **Track completion:** When `batch_num` equals `total`, all batches for the job have been produced. -- **De-duplicate:** If you receive the same batch twice, use `batch_num` together with the Kafka offset to remove duplicates. -- **Consume within retention window:** Results are retained on the topic for 36 hours. Consume all batches before they expire. - -**Note:** Each instance has its own dedicated Kafka topic for result delivery. The SSL certificate used to access the topic is scoped to your instance's topics only. Exports are bound to your customer account: data from one account is never accessible from another account's instance. +Submit data export requests and consume results from the Kafka topic. See [Consuming data export results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/consuming-data-export-results.md) to learn more. -**Parent Topic:**[Export data in bulk export via REST API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-restapi.md) +**Parent Topic:**[Bulk export of Usage Insights data via REST API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-restapi.md) diff --git a/markdown/now-intelligence/usage-insights/data-export-submit-request.md b/markdown/now-intelligence/usage-insights/data-export-submit-request.md index 784fda5e393..9ec98a13431 100644 --- a/markdown/now-intelligence/usage-insights/data-export-submit-request.md +++ b/markdown/now-intelligence/usage-insights/data-export-submit-request.md @@ -1,20 +1,20 @@ --- -title: Setting up data export via REST API -description: Submit an export request to the Usage Insights data export API to extract UXA usage data asynchronously and consume results from a Kafka topic. +title: Preparing for the Usage Insights data export via REST API +description: Submit an export request to the Usage Insights data export API to extract usage data asynchronously and consume results from a Kafka topic. locale: en-US canonical_url: https://www.servicenow.com/docs/r/now-intelligence/usage-insights/data-export-submit-request.html release: australia product: Usage Insights classification: usage-insights topic_type: task -last_updated: "2026-07-09" +last_updated: "2026-07-28" reading_time_minutes: 1 -breadcrumb: [Export data in bulk export via REST API, Using Usage Insights, Usage Insights, Platform Analytics] +breadcrumb: [Bulk export of Usage Insights data via REST API, Using Usage Insights, Usage Insights, Platform Analytics] --- -# Setting up data export via REST API +# Preparing for the Usage Insights data export via REST API -Submit an export request to the Usage Insights data export API to extract UXA usage data asynchronously and consume results from a Kafka topic. +Submit an export request to the Usage Insights data export API to extract usage data asynchronously and consume results from a Kafka topic. ## Before you begin @@ -26,22 +26,32 @@ Activate Usage Insights data export: **Note:** Installing the app activates the data export REST API endpoint and provisions the managed Hermes topic used to deliver results. -- Have your instance URL and user credentials ready for authentication. -- Identify the event names, applications, and columns you want to export. -- Use the Usage Insights dashboard to review available data before you submit the request. +- Prepare the Kafka consumer environment that can connect to your managed Hermes cluster. - **Note:** Availability in some regulated markets may follow general availability. Check the Store listing for availability in your region. + **Note:** Before setting up your export request parameters, verify that your Kafka environment is fully prepared and configured. +**Important:** Not yet available in some regulated markets. Check the Store listing for availability in your region. + ## About this task -The process of Usage Insights data export using REST API involves preparing the export request parameters, managing the API request submitted and response received, securing Hermes and consuming export results. +This task involves preparing the export request parameters, managing API request submitted and response received, securing Hermes and consuming export results. ## Procedure -1. Prepare your export request parameters. +1. Have your instance URL and user credentials ready for authentication. + +2. Navigate to the Usage Insights dashboard. + +3. Search and select the application you would like to export data from. + +4. Navigate to **Events** to explore various event names. + +5. Review and select the column and available data before you submit the export request. + +6. Prepare your export request parameters. - See [UXA Data Export Service API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/usage-insight-data-exp-api.md) to learn more. + See to learn more. 1. Submit the export request via the REST API. @@ -49,10 +59,10 @@ The process of Usage Insights data export using REST API involves preparing the 3. Capture the response and job ID. -2. Prepare the Kafka consumer environment that can connect to your managed Hermes cluster, with the required network ports open and consume the results from the Kafka topic. - See [Setting up a secure connection to Hermes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-setup-hermes.md). +## What to do next +Set up a secure connection to Hermes, to start consuming data export results. See [Setting up a secure connection to Hermes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-setup-hermes.md). -**Parent Topic:**[Export data in bulk export via REST API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-restapi.md) +**Parent Topic:**[Bulk export of Usage Insights data via REST API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-restapi.md) diff --git a/markdown/now-intelligence/usage-insights/user-exp-analytics-landing.md b/markdown/now-intelligence/usage-insights/user-exp-analytics-landing.md index d085ddc980a..7fabc327885 100644 --- a/markdown/now-intelligence/usage-insights/user-exp-analytics-landing.md +++ b/markdown/now-intelligence/usage-insights/user-exp-analytics-landing.md @@ -45,8 +45,8 @@ The ServiceNow® Usage Insights application enables you to monitor how users int ## Additional references -- [Usage Insights for mobile applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-analytics.md) -- [Usage Insights for Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/sp-analytics.md) +- +- - **[Exploring Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/exploring-user-exp-analytics.md)** The ServiceNow® Usage Insights application enables you to monitor how users interact with your ServiceNow Core UI, Next Experience, Mobile, and Service Portal applications, allowing product managers and applications owners to gain insight into usage and adoption. diff --git a/markdown/now-intelligence/usage-insights/user-exp-analytics-user-set.md b/markdown/now-intelligence/usage-insights/user-exp-analytics-user-set.md index 7488b0f95f3..1fa21053065 100644 --- a/markdown/now-intelligence/usage-insights/user-exp-analytics-user-set.md +++ b/markdown/now-intelligence/usage-insights/user-exp-analytics-user-set.md @@ -28,15 +28,15 @@ You can opt in or opt out of advanced tracking on a mobile device, in the Servic 1. Access a platform to configure Usage Insights advanced tracking settings either via your mobile application, the Service Portal, or the web-based UI. -
+
Platform type - + Action -
+
**Mobile application** @@ -48,7 +48,7 @@ Action 4. Either enable the **Enable Analytics** button to opt in to advanced tracking, or turn off the **Enable Analytics** button to opt out of advanced tracking. -
+
**Web-based UI** @@ -59,7 +59,7 @@ Action 3. Select **Save**. -
+
**Service Portal** diff --git a/markdown/now-intelligence/usage-insights/using-uxa.md b/markdown/now-intelligence/usage-insights/using-uxa.md index d1de6116c90..0df656c208f 100644 --- a/markdown/now-intelligence/usage-insights/using-uxa.md +++ b/markdown/now-intelligence/usage-insights/using-uxa.md @@ -46,8 +46,8 @@ View user analytics event occurrences to help you analyze core steps within your The Pages module for UI Analysis in Usage Insights shows analytics specific to pages on the web-based UI in terms of page use and navigation. View user action, performance, and navigation details for each web page to identify pages where users might be having issues and optimize workflows accordingly. - **[Exporting data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/export-data.md)** You can export data records to CSV format. Exporting user and session lists, and other analytics data to CSV is available wherever you see the download icon \(\[Omitted image "csv-download.png"\] Alt text: CSV export download icon.\). -- **[Export data in bulk export via REST API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-restapi.md)** -Usage Insights data export is a store app that enables you to programmatically export Usage Insights \(UXA\) usage data from your ServiceNow® instance for integration with your enterprise analytics platform. +- **[Bulk export of Usage Insights data via REST API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/data-export-restapi.md)** +Usage Insights data export is a store app that enables you to programmatically export Usage Insights usage data from your ServiceNow® instance for integration with your enterprise analytics platform. - **[Access analytics overlay](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/uxa-access-analytics-overlay.md)** Use the utility icon for quick, in-context page usage metrics, offering faster access to analytics without leaving the page. diff --git a/markdown/now-intelligence/usage-insights/uxa-define-consent-policy.md b/markdown/now-intelligence/usage-insights/uxa-define-consent-policy.md index 0a6d36e9fa0..86dee572fed 100644 --- a/markdown/now-intelligence/usage-insights/uxa-define-consent-policy.md +++ b/markdown/now-intelligence/usage-insights/uxa-define-consent-policy.md @@ -34,15 +34,15 @@ This task details how to set the various tracking consent policy options you hav 2. Perform one of the following actions. -
+
User consent policy options - +   -
+
**Action** @@ -50,7 +50,7 @@ User consent policy options Procedure -
+
**Apply the same tracking consent policy to all countries. @@ -63,7 +63,7 @@ Procedure 3. Select the confirmation check box and then select **Apply**. -
+
**Return to the default settings. diff --git a/markdown/now-intelligence/usage-insights/uxa-define-detect-location.md b/markdown/now-intelligence/usage-insights/uxa-define-detect-location.md index 41d826e9884..f394def58fc 100644 --- a/markdown/now-intelligence/usage-insights/uxa-define-detect-location.md +++ b/markdown/now-intelligence/usage-insights/uxa-define-detect-location.md @@ -63,7 +63,7 @@ The available detection policy providers are: **Note:** You can use the system property **glide.analytics.consent.script\_timeout** to define the run time of the script. For more information, see [Usage Insights related properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/all-analytics-properties.md). - For more information on using scripts, see [JavaScript syntax editor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/scripts/c_SyntaxEditor.md). + For more information on using scripts, see . **Parent Topic:**[Types of tracking consent policies in Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/uxa-tracking-types.md) diff --git a/markdown/now-intelligence/usage-insights/uxa-role-2.md b/markdown/now-intelligence/usage-insights/uxa-role-2.md index 1275ece1560..10398350723 100644 --- a/markdown/now-intelligence/usage-insights/uxa-role-2.md +++ b/markdown/now-intelligence/usage-insights/uxa-role-2.md @@ -28,7 +28,7 @@ Mobile analytics admin \[mobile\_analytics\_admin\] is included in the Mobile an **Note:** Avoid granting an admin role when more specialized roles are available. -For more information, see [Usage Insights for mobile applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-analytics.md). +For more information, see . **Parent Topic:**[Roles installed with Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/components-installed-user-exp-analytics.md) diff --git a/markdown/now-intelligence/usage-insights/uxa-role-5.md b/markdown/now-intelligence/usage-insights/uxa-role-5.md index 97e09572ab6..012618cf775 100644 --- a/markdown/now-intelligence/usage-insights/uxa-role-5.md +++ b/markdown/now-intelligence/usage-insights/uxa-role-5.md @@ -32,7 +32,7 @@ None. None. -For more information, see [Usage Insights for mobile applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-analytics.md). +For more information, see . **Parent Topic:**[Roles installed with Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/usage-insights/components-installed-user-exp-analytics.md) diff --git a/markdown/now-intelligence/usage-insights/uxa-tracked-client-cookies.md b/markdown/now-intelligence/usage-insights/uxa-tracked-client-cookies.md index 6652cda0b31..00d0a6b2757 100644 --- a/markdown/now-intelligence/usage-insights/uxa-tracked-client-cookies.md +++ b/markdown/now-intelligence/usage-insights/uxa-tracked-client-cookies.md @@ -20,7 +20,7 @@ The SNAnalytics SDK uses a combination of session storage and local storage vari For more information on session storage and local storage, refer to the [JavaScript.Info](https://javascript.info/localstorage) documentation. -For more information on SNAnalytics SDK, see [SNAnalytics - Client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/SNAnalyticsClientAPI.md)  and [SNAnalytics ](https://developer.servicenow.com/dev.do#!/reference/api/xanadu/client/SNAnalyticsClientAPI)– in the Developer community. +For more information on SNAnalytics SDK, see  and [SNAnalytics ](https://developer.servicenow.com/dev.do#!/reference/api/xanadu/client/SNAnalyticsClientAPI)– in the Developer community. ## Key structure diff --git a/markdown/now-intelligence/usage-insights/view-pages.md b/markdown/now-intelligence/usage-insights/view-pages.md index 7ccaab67af8..aebf07bc57a 100644 --- a/markdown/now-intelligence/usage-insights/view-pages.md +++ b/markdown/now-intelligence/usage-insights/view-pages.md @@ -16,7 +16,7 @@ breadcrumb: [Using Usage Insights, Usage Insights, Platform Analytics] The Pages module for UI Analysis in Usage Insights shows analytics specific to pages on the web-based UI in terms of page use and navigation. View user action, performance, and navigation details for each web page to identify pages where users might be having issues and optimize workflows accordingly. -The analogous module for mobile applications is Screens. For more information, see [Usage Insights for mobile applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-analytics.md). +The analogous module for mobile applications is Screens. For more information, see . \[Omitted image "uxa-web-page-details2.png"\] Alt text: UXA Web Page details page with data visualizations for sessions, views, and durations and bar visualizations of preceding and succeeding pages diff --git a/markdown/now-intelligence/visualization-drilldown-in-config-ws.md b/markdown/now-intelligence/visualization-drilldown-in-config-ws.md index 5ea929aa4c5..3dbe9fde808 100644 --- a/markdown/now-intelligence/visualization-drilldown-in-config-ws.md +++ b/markdown/now-intelligence/visualization-drilldown-in-config-ws.md @@ -36,13 +36,13 @@ When the chart interaction for a data visualization is set to Go to data, intera ## Health Log Analytics visualizations -**Go to data** chart interactions from Health Log Analytics data visualizations open the log viewer. For more information, see [Health Log Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/hla-landing-page.md). +**Go to data** chart interactions from Health Log Analytics data visualizations open the log viewer. For more information, see . **Note:** You cannot create or edit data visualizations for Health Log Analytics from the Platform Analytics experience, but only from the UI Builder. ## MetricBase visualizations -**Go to data** chart interactions from MetricBase visualizations open the Metrics Explorer. For more information, see [MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/metricbase.md). +**Go to data** chart interactions from MetricBase visualizations open the Metrics Explorer. For more information, see MetricBase. **Important:** **Go to data** chart interactions for MetricBase require the Metric Explorer for Service Operations \(sn\_sow\_metric\_exp\) plugin. diff --git a/markdown/now-platform/now-platform-landing.md b/markdown/now-platform/now-platform-landing.md index c7a3f098e5f..fef5fc05fee 100644 --- a/markdown/now-platform/now-platform-landing.md +++ b/markdown/now-platform/now-platform-landing.md @@ -17,7 +17,7 @@ Choose one of these tiles to get started.