Archived Calls not showing Personnel or Unit Activity

[N0ma5]

• Operating system and version: Windows 10, Windows 11, IOS
• Browser and version: Chrome
• Relevant department settings: UTC
• A reproducible example on our public SaaS system: https://app.resgrid.com/User/Dispatch/ViewCall?callId=227974

when trying to view both unit and personnel status on archived calls they show as blank. All notes also show as blank

[minecrafter12345]

Problem for us as well.

[ucswift]

Hey @N0mad0 and @minecrafter12345. I'm taking a look at this now.

[ucswift]

Hey @N0mad0. I verified that there should have been states shown on that call and found the bug related to custom statuses that is causing the issue. Working on a fix now that should be out to prod within a day or so.

[ucswift]

Question for you @N0mad0 how were you adding in the Personnel Status that were attached to the call?

[N0ma5]

Hi @ucswift
Firstly thank you for looking into this issue, it was one of the big blockers before rolling out to large scale testing for our application.

To answer your question. The Personnel Status was being submitted via the Responder App, and the Unit States were being submitted via the Unit Application

[ucswift]

Thanks for the info @N0mad0 that helps a ton. I looked into how the Custom Statuses were defined and noticed the Detail Type on the "On Scene" status was set to None.

For a Status to be correctly assigned to to a Call the Detail Type needs to be either "Calls" or "CallsAndStations". My guess is that there is a bug on the mobile app I need to look at next, basically going through the flow, if the DetailType is set to None, the user doesn't get promoted to select anything.

Setting the Detail Type to call and Saving.

Now I was able to go into that call in the test system and the values.

[N0ma5]

Hi @ucswift
Thanks for the info that is very informative, I have gone ahead and updated Detail Type on the custom Unit status and will do a test and see if that resolves my issue

[N0ma5]

Hi @ucswift
I have updated the Detail Type to both "Calls and Station" and it doesnt appear to have worked. I will assume this is linked to a mobile app bug unless I have done something wrong.

[ucswift]

@N0mad0 let me pull down the latest version to the test system and take a look. Which detail type did you update?

[N0ma5]

I updated all of the detail types on the custom status I didnt touch the personnel status

[ucswift]

Ok, I was testing the Personnel Statuses. I took a look at the Unit States, there were no saved states in the system attached to the call (unlike the Personnel Ones). Were you submitting the unit states via the Unit App as well or the website?

[ucswift]

I went through the test system and updated the Responding State Detail type:

After that on the website when I set the state I can see the Active Call available from the drop down:

I then see the unit states attached to the call: