Authentication Issue

[augustuscruz]

Hi,
I do have a problem trying to authenticate my characters/account in pob.
I searched in the internet and tried a few solutions with no results, like:
1 - Unistalling it completely using Revo Unistaller and then downloading and installing the most up to date model.
2 - Turning everything in profile account of POE into Public.
3 - Trying to Update the POB.
4 - The update button on POB does not work
I do have a the same issue as the guy in this post here, but i'm not from russia, cloudflare should not be blocked:
#1045
Image of what appears

Thanks

[Wires77]

Is Windows quarantining that socket.dll file, maybe? Check Windows Defender for any alerts related to that. What happens when you click "Update Ready"? Do you still get an update notification? Also make sure you don't have any other instances of PoB open when updating.

[augustuscruz]

Hi. I did deactive my firewall and it still does not work. When i try to update it does not work, but it shows this panel here, thanks [image: image.png] Em sex., 23 de jan. de 2026 às 11:48, Wires77 ***@***.***> escreveu:

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*Wires77* left a comment (PathOfBuildingCommunity/PathOfBuilding-PoE2#1780) <#1780 (comment)> Is Windows quarantining that socket.dll file, maybe? Check Windows Defender for any alerts related to that. What happens when you click "Update Ready"? Do you still get an update notification? Also make sure you don't have any other instances of PoB open when updating. — Reply to this email directly, view it on GitHub <#1780 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BOQZDDX6XE57H2ETLAARDRL4IIYDJAVCNFSM6AAAAACSVQQA7SVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTOOJQGU4DAMBQGU> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[Nightblade]

Your image link via email didn't work, you'll need to paste the image directly into this issue on GitHub.

Also, this is the repo for PoB1, not PoB2.

And why didn't you fill out an issue template?

[augustuscruz]

Sorry, i just subscribed to github to try to report the issue. My knowledge of programming is zero. I'll try to look into it and post in the pob2 source from github Em sex., 23 de jan. de 2026 às 21:54, Nighty ***@***.***> escreveu:

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*Nightblade* left a comment (PathOfBuildingCommunity/PathOfBuilding-PoE2#1780) <#1780 (comment)> Your image link via email didn't work, you'll need to paste the image directly into this issue on GitHub. Also, this is the repo for PoB1, not PoB2. And why didn't you fill out an issue template? — Reply to this email directly, view it on GitHub <#1780 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BOQZDDQT7EIQ7RDFWFOEJE34IK7GFAVCNFSM6AAAAACSVQQA7SVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTOOJTGI3TKMJYGQ> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[Nightblade]

Do you live in South America?