Description
In NethVoice CTI, when a Video Source is associated with an extension whose display name is too long, the incoming-call Phone Island (with video preview) is cropped, showing only the Reject button.
Additionally, after answering a video intercom call, the video preview usually disappears and Phone Island falls back to the standard audio-call layout, even though the video stream remains available in Applications → Video Sources (and via the configured stream URL opened in a browser tab).
Steps to reproduce
- Configure NethVoice CTI with a working Video Source (e.g., 2N video intercom) and verify the stream works in Applications → Video Sources.
- Associate the Video Source to an extension whose name is very long (exact threshold unknown).
- Trigger an incoming call from the video intercom to that extension.
- Observe the incoming-call Phone Island with video preview: the UI is cropped and only Reject is visible.
- Shorten the extension name and repeat the call: the incoming-call Phone Island is displayed correctly.
- (Accessory) Answer multiple incoming video intercom calls: in most cases the Phone Island briefly tries to expand to show video, then reverts to the audio-call layout; video remains accessible via Applications → Video Sources and via direct stream URL.
Expected behavior
- Incoming-call Phone Island should always render correctly regardless of extension name length (text should truncate/wrap without breaking layout).
- After answering a video intercom call, Phone Island should consistently keep/restore the associated video preview and allow opening it via the dedicated button.
Actual behavior
-
With long extension names, incoming-call Phone Island is cut off and only the Reject button is visible.
-
After answering, the video preview is restored only rarely; usually the UI falls back to audio-call mode even though the stream is still working elsewhere.
-
See also
Description
In NethVoice CTI, when a Video Source is associated with an extension whose display name is too long, the incoming-call Phone Island (with video preview) is cropped, showing only the Reject button.
Additionally, after answering a video intercom call, the video preview usually disappears and Phone Island falls back to the standard audio-call layout, even though the video stream remains available in Applications → Video Sources (and via the configured stream URL opened in a browser tab).
Steps to reproduce
Expected behavior
Actual behavior
With long extension names, incoming-call Phone Island is cut off and only the Reject button is visible.
After answering, the video preview is restored only rarely; usually the UI falls back to audio-call mode even though the stream is still working elsewhere.
See also