diff --git a/docs/pages/about/campaigns.md b/docs/pages/about/campaigns.md index 26a5b95..4aea7a4 100644 --- a/docs/pages/about/campaigns.md +++ b/docs/pages/about/campaigns.md @@ -43,10 +43,7 @@ If we cannot deliver a message through your first choice, we automatically try t All digital message channels will immediately fallback to the next channel if it is rejected or an 'unnotified' status is received. -NHS App messages will fallback to the next channel when: - -- a 'notified' status is not received within 1 hour -- the message is not read by the recipient within 24 hours +NHS App messages will fallback to the next channel when the message is not read by the recipient within 24 hours. Emails and text messages will fallback to the next channel if they are not delivered after 72 hours. diff --git a/docs/pages/about/direct-messaging.md b/docs/pages/about/direct-messaging.md index bb2cfc1..f18def5 100644 --- a/docs/pages/about/direct-messaging.md +++ b/docs/pages/about/direct-messaging.md @@ -33,20 +33,17 @@ You must adhere to the following: **1. Time sensitive NHS app messages should fallback when:** - a recipient does not have the NHS App -- a 'notified' status is not received within 1 hour - the message is not read by the recipient within 4 hours **2. Bulk NHS App messages should fallback when:** - a recipient does not have the NHS App -- a 'notified' status is not received within 1 hour - the message is not read by the recipient within 24 hours **3. Acute secondary care appointment NHS App messages should fallback when:** - a recipient does not have the NHS App -- a 'notified' status is not received within 1 hour -- the message is not read by the recipient within 4, 12 or 24 hours +- the message is not read by the recipient within 4 or 24 hours ## Using the NHS App for patient journeys diff --git a/docs/pages/about/event-based-messaging.md b/docs/pages/about/event-based-messaging.md index 9950d9a..1355b2c 100644 --- a/docs/pages/about/event-based-messaging.md +++ b/docs/pages/about/event-based-messaging.md @@ -42,10 +42,7 @@ If we cannot deliver a message through your first choice, we automatically try t All digital message channels will immediately fallback to the next channel if it is rejected or an 'unnotified' status is received. -NHS App messages will fallback to the next channel when: - -- a 'notified' status is not received within 1 hour -- the message is not read by the recipient within 24 hours +NHS App messages will fallback to the next channel when the message is not read by the recipient within 24 hours. Emails and text messages will fallback to the next channel if they are not delivered after 72 hours.