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event-based-messaging.md

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layout page
title Event based messaging
parent Features
nav_order 2
permalink /features/event-based-messaging
section Features by messaging needs

Use NHS Notify to send messages to patients and the public when a specific event is triggered in your organisation or service.

Examples of event based messaging

When an event is triggered you could use NHS Notify to automatically send:

  • appointment reminders
  • booking confirmations
  • test results

What features you can use

Find out what features you can and cannot use when you send event based messages with NHS Notify.

{% include custom-components/transactional-feature-list.html %}

Using the NHS App for patient journeys

When you send event based messages with the NHS App, you must adhere to the following in your user journeys:

  • any links should only open a patients web browser
  • links should only take patients to web content such as your website, NHS.UK or other relevant web pages
  • do not include links that open other mobile applications

See what's next for NHS Notify

If you're thinking of using NHS Notify for event based messaging but cannot find the features you need, [read our roadmap to find out what we're working on next]({% link pages/features/roadmap.md %}).