Instead of having one table with all the information, we rather have the "first response" data apart of the "conversation duration" data.
first response data
- time to first reponse
- number of conversations
conversation duration data
- total response time
- closing time
- number of conversations
Instead of having one table with all the information, we rather have the "first response" data apart of the "conversation duration" data.
first response data
conversation duration data