From 4ad92e33e2baddc5d23706f626e2de1a010f1320 Mon Sep 17 00:00:00 2001 From: Roxanne Moslehi Date: Fri, 20 Mar 2026 12:19:12 -0400 Subject: [PATCH 1/3] remove ITOM config option for case management Made-with: Cursor --- content/en/integrations/guide/servicenow-itom-itsm-setup.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/content/en/integrations/guide/servicenow-itom-itsm-setup.md b/content/en/integrations/guide/servicenow-itom-itsm-setup.md index 2f4d0f0aa00..cbd118ff3d1 100644 --- a/content/en/integrations/guide/servicenow-itom-itsm-setup.md +++ b/content/en/integrations/guide/servicenow-itom-itsm-setup.md @@ -237,14 +237,14 @@ Case Management integration is not supported in the {{< region-param key=dd_data {{% /site-region %}} -Send cases from Datadog to either the Datadog Cases ITOM or ITSM table in ServiceNow. ServiceNow stores incoming records and uses the installed update set to transform the records in the Event or Incident table. Datadog doesn't support custom payloads for these tables, or updates to the Events table. +Send cases from Datadog to the Datadog Cases ITSM table in ServiceNow. ServiceNow stores incoming records and uses the installed update set to transform the records in the Incident table. Datadog doesn't support custom payloads for this table.
The user configuring the settings in ServiceNow must have both the x_datad_datadog.user and admin roles.
1. In Datadog, go to the [ServiceNow integration settings][4] page. -1. Go to the **Configure** tab, then the **ITOM/ITSM** tab, then the **Case Management** tab. +1. Go to the **Configure** tab, then the **ITSM** tab, then the **Case Management** tab. 1. Under **Sync ServiceNow with Case Management**, open the settings for your ServiceNow instance. -1. Beside **Case Table**, choose to send cases to either **Datadog Cases ITOM** or **Datadog Cases ITSM**. +1. Beside **Case Table**, choose to send cases to **Datadog Cases ITSM**. 1. Navigate to the [**Case Management > Settings**][5] page, and expand your project. Then, [set up the ServiceNow integration][6] for that project. ### Configure Datadog Incident Management {#incident-management} From e58b63a4e800386535adebad3be5232927d1437b Mon Sep 17 00:00:00 2001 From: Roxanne Moslehi Date: Fri, 20 Mar 2026 14:05:00 -0400 Subject: [PATCH 2/3] fix instructions Made-with: Cursor --- content/en/integrations/guide/servicenow-itom-itsm-setup.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/content/en/integrations/guide/servicenow-itom-itsm-setup.md b/content/en/integrations/guide/servicenow-itom-itsm-setup.md index cbd118ff3d1..657d07e02eb 100644 --- a/content/en/integrations/guide/servicenow-itom-itsm-setup.md +++ b/content/en/integrations/guide/servicenow-itom-itsm-setup.md @@ -242,9 +242,9 @@ Send cases from Datadog to the Datadog Cases ITSM table in ServiceNow. ServiceNo
The user configuring the settings in ServiceNow must have both the x_datad_datadog.user and admin roles.
1. In Datadog, go to the [ServiceNow integration settings][4] page. -1. Go to the **Configure** tab, then the **ITSM** tab, then the **Case Management** tab. +1. Go to the **Configure** tab, then the **ITOM/ITSM** tab, then the **Case Management** tab. 1. Under **Sync ServiceNow with Case Management**, open the settings for your ServiceNow instance. -1. Beside **Case Table**, choose to send cases to **Datadog Cases ITSM**. +1. Beside **Case Table**, choose to send cases to **Datadog Cases ITSM**. Note that ITOM is not supported for Case Management. 1. Navigate to the [**Case Management > Settings**][5] page, and expand your project. Then, [set up the ServiceNow integration][6] for that project. ### Configure Datadog Incident Management {#incident-management} From 14b5cda013929bc36642c0d8287a718e4324f12b Mon Sep 17 00:00:00 2001 From: Olivia Shoup <116908616+OliviaShoup@users.noreply.github.com> Date: Fri, 20 Mar 2026 14:47:58 -0500 Subject: [PATCH 3/3] Make note match docs style --- content/en/integrations/guide/servicenow-itom-itsm-setup.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/content/en/integrations/guide/servicenow-itom-itsm-setup.md b/content/en/integrations/guide/servicenow-itom-itsm-setup.md index 657d07e02eb..2494129659b 100644 --- a/content/en/integrations/guide/servicenow-itom-itsm-setup.md +++ b/content/en/integrations/guide/servicenow-itom-itsm-setup.md @@ -244,7 +244,7 @@ Send cases from Datadog to the Datadog Cases ITSM table in ServiceNow. ServiceNo 1. In Datadog, go to the [ServiceNow integration settings][4] page. 1. Go to the **Configure** tab, then the **ITOM/ITSM** tab, then the **Case Management** tab. 1. Under **Sync ServiceNow with Case Management**, open the settings for your ServiceNow instance. -1. Beside **Case Table**, choose to send cases to **Datadog Cases ITSM**. Note that ITOM is not supported for Case Management. +1. Beside **Case Table**, choose to send cases to **Datadog Cases ITSM**. **Note**: ITOM is not supported for Case Management. 1. Navigate to the [**Case Management > Settings**][5] page, and expand your project. Then, [set up the ServiceNow integration][6] for that project. ### Configure Datadog Incident Management {#incident-management}