In this lab you will lean how to use OpenAI to help answer common IT questions sent to help desk mailboxes.
You will need to deploy 2 logic apps:
Logic App 1 (read-mailbox-techsupport): reads incoming email from an Outlook mailbox and calls Logic App2
Logic App 2 (email-techsupport-integration): Calls Azure OpenAI for answers to the user support question and emails back a response.
Note
We will deploy the second logic app (email-techsupport-integration) first, as we will need its URL when provisioning the first logic app (read-mailbox-techsupport).
Go to https://portal.azure.com and enter your credentials
This logic app uses the following prompt to answer questions sent to a technical support mail box:
You are a Helpdesk assistant. Extract the person's name and technical problem from the text below. Provide possible solutions including links to websites in html. If no solutions are found, respond with 'We will get back to you in 48 hrs'. If this is a hardware problem give them tips for troubleshooting and indicate we will create a support ticket and schedule a repair within 48 hours.
In this step you are going to perform the following actions to deploy and configure the logic app:
- Deploy the logic app that sends the user question to OpenAI
- Copy the URL for this Logic App for use in the first logic app
- Enter Azure OpenAI authentication credentials
- Configure your connection to Outlook
After the deployment you should see two new items in your resource group
Click on the logic app and click on the edit button
Expand the first Logic App Step named "When an HTTP request is received" and copy the URL to your text editor
Scroll down to locate the Logic App Step named "HTTP". If the box is not already open, click the Title bar to open it.
In the URI field, enter the URI of your Azure OpenAI Deployment endpoint, with the following format:
"https://<YOUR_AZURE_OPENAI_RESOURCENAME>.openai.azure.com/openai/deployments/<DEPLOYMENT_NAME>/chat/completions?api-version=2023-05-15"
You can find the <DEPLOYMENT_NAME> in the Azure OpenAI Studio Deployments blade as shown below:
In the api-key field, enter your Azure OpenAI API key.
Note
Ensure the ?api-version for chat completions is recent, as new updates may have caused the api schema to change. See the Supported versions subsection, under Completions in this article.
Scroll down to the Logic App Step named "Send email with oprions", the one with the Outlook logo, and expand it to enter new authorizaion credentials for your mailbox:
Scroll down to the Logic App Step named "Condition" and expand it, then expand the True box. Select the valid connection to send the final notification in this logic app.
Save the logic app.
This logic app scans a mail box every X minutes for new emails with the subject: "Helpdesk Bot".
Important
When you click the 'Deploy to Azure' button below, you will need to provide the URL to your second logic app (email-techsupport-integration) in the 'Email_integration_url' parameter field.
In this step you are going to perform the following actions to deploy and configure the logic app:
- Deploy the logic app that reads an Outlook mailbox and calls a logic app to send the user question to Azure OpenAI
- Configure your connection to Outlook
After the deployment you should see the new logic app in your resource group.
Click he new Logic App, then click the Edit button
Select the top box titled When a new email arrives (V3) and select the appropiate connection to Office 365 outlook
Send an email, as follows, to the mailbox configured in your second logic app
Email Subject: Helpdesk bot
Email body: Hello,
I can't login into my account, I need to reset my password. Also my keyboard is not working.
Thank you
Your Name
Monitor your Inbox for the automated email response. As soon as you receive it, open the email and click one of the options provided:
