diff --git a/astrbot/core/agent/message.py b/astrbot/core/agent/message.py
index 582b1eef2..99faf0d13 100644
--- a/astrbot/core/agent/message.py
+++ b/astrbot/core/agent/message.py
@@ -172,6 +172,9 @@ class Message(BaseModel):
     content: str | list[ContentPart] | None = None
     """The content of the message."""
 
+    name: str | None = None
+    """Optional name of the sender, used to identify different users in conversation."""
+
     tool_calls: list[ToolCall] | list[dict] | None = None
     """The tool calls of the message."""
 
@@ -198,6 +201,8 @@ def serialize(self, handler):
             data.pop("tool_calls", None)
         if self.tool_call_id is None:
             data.pop("tool_call_id", None)
+        if self.name is None:
+            data.pop("name", None)
         return data
 
 
diff --git a/astrbot/core/astr_main_agent.py b/astrbot/core/astr_main_agent.py
index 690a6404c..d28607bfb 100644
--- a/astrbot/core/astr_main_agent.py
+++ b/astrbot/core/astr_main_agent.py
@@ -9,6 +9,7 @@
 import zoneinfo
 from collections.abc import Coroutine
 from dataclasses import dataclass, field
+from typing import Any
 
 from astrbot.api import sp
 from astrbot.core import logger
@@ -145,15 +146,27 @@ async def _get_session_conv(
 ) -> Conversation:
     conv_mgr = plugin_context.conversation_manager
     umo = event.unified_msg_origin
+    user_name = event.get_sender_name()
+    avatar = event.get_sender_avatar()
     cid = await conv_mgr.get_curr_conversation_id(umo)
     if not cid:
-        cid = await conv_mgr.new_conversation(umo, event.get_platform_id())
+        cid = await conv_mgr.new_conversation(umo, event.get_platform_id(), user_name=user_name, avatar=avatar)
     conversation = await conv_mgr.get_conversation(umo, cid)
     if not conversation:
-        cid = await conv_mgr.new_conversation(umo, event.get_platform_id())
+        cid = await conv_mgr.new_conversation(umo, event.get_platform_id(), user_name=user_name, avatar=avatar)
         conversation = await conv_mgr.get_conversation(umo, cid)
     if not conversation:
         raise RuntimeError("无法创建新的对话。")
+    # 如果已有对话但 user_name 或 avatar 为空，更新它们
+    updates: dict[str, Any] = {}
+    if conversation.user_name is None and user_name:
+        updates["user_name"] = user_name
+    if conversation.avatar is None and avatar:
+        updates["avatar"] = avatar
+    if updates:
+        await conv_mgr.db.update_conversation(cid, **updates)
+        for field, value in updates.items():
+            setattr(conversation, field, value)
     return conversation
 
 
diff --git a/astrbot/core/conversation_mgr.py b/astrbot/core/conversation_mgr.py
index a0a0c0e2f..150342e33 100644
--- a/astrbot/core/conversation_mgr.py
+++ b/astrbot/core/conversation_mgr.py
@@ -6,6 +6,7 @@
 
 import json
 from collections.abc import Awaitable, Callable
+from datetime import timezone
 
 from astrbot.core import sp
 from astrbot.core.agent.message import AssistantMessageSegment, UserMessageSegment
@@ -58,8 +59,15 @@ async def _trigger_session_deleted(self, unified_msg_origin: str) -> None:
 
     def _convert_conv_from_v2_to_v1(self, conv_v2: ConversationV2) -> Conversation:
         """将 ConversationV2 对象转换为 Conversation 对象"""
-        created_at = int(conv_v2.created_at.timestamp())
-        updated_at = int(conv_v2.updated_at.timestamp())
+        # SQLite 读回的 datetime 可能丢失时区信息，需要显式标记为 UTC
+        ca = conv_v2.created_at
+        if ca.tzinfo is None:
+            ca = ca.replace(tzinfo=timezone.utc)
+        ua = conv_v2.updated_at
+        if ua.tzinfo is None:
+            ua = ua.replace(tzinfo=timezone.utc)
+        created_at = int(ca.timestamp())
+        updated_at = int(ua.timestamp())
         return Conversation(
             platform_id=conv_v2.platform_id,
             user_id=conv_v2.user_id,
@@ -70,6 +78,8 @@ def _convert_conv_from_v2_to_v1(self, conv_v2: ConversationV2) -> Conversation:
             created_at=created_at,
             updated_at=updated_at,
             token_usage=conv_v2.token_usage,
+            user_name=conv_v2.user_name,
+            avatar=conv_v2.avatar,
         )
 
     async def new_conversation(
@@ -79,11 +89,15 @@ async def new_conversation(
         content: list[dict] | None = None,
         title: str | None = None,
         persona_id: str | None = None,
+        user_name: str | None = None,
+        avatar: str | None = None,
     ) -> str:
         """新建对话，并将当前会话的对话转移到新对话.
 
         Args:
             unified_msg_origin (str): 统一的消息来源字符串。格式为 platform_name:message_type:session_id
+            user_name (str | None): 用户名称
+            avatar (str | None): 用户头像 URL
         Returns:
             conversation_id (str): 对话 ID, 是 uuid 格式的字符串
 
@@ -101,6 +115,8 @@ async def new_conversation(
             content=content,
             title=title,
             persona_id=persona_id,
+            user_name=user_name,
+            avatar=avatar,
         )
         self.session_conversations[unified_msg_origin] = conv.conversation_id
         await sp.session_put(unified_msg_origin, "sel_conv_id", conv.conversation_id)
diff --git a/astrbot/core/db/__init__.py b/astrbot/core/db/__init__.py
index 7b67b8755..5c0dbf41f 100644
--- a/astrbot/core/db/__init__.py
+++ b/astrbot/core/db/__init__.py
@@ -145,6 +145,8 @@ async def create_conversation(
         cid: str | None = None,
         created_at: datetime.datetime | None = None,
         updated_at: datetime.datetime | None = None,
+        user_name: str | None = None,
+        avatar: str | None = None,
     ) -> ConversationV2:
         """Create a new conversation."""
         ...
@@ -157,6 +159,8 @@ async def update_conversation(
         persona_id: str | None = None,
         content: list[dict] | None = None,
         token_usage: int | None = None,
+        user_name: str | None = None,
+        avatar: str | None = None,
     ) -> None:
         """Update a conversation's history."""
         ...
diff --git a/astrbot/core/db/po.py b/astrbot/core/db/po.py
index 81649c0d7..aac6f6c5b 100644
--- a/astrbot/core/db/po.py
+++ b/astrbot/core/db/po.py
@@ -54,6 +54,9 @@ class ConversationV2(TimestampMixin, SQLModel, table=True):
     )
     platform_id: str = Field(nullable=False)
     user_id: str = Field(nullable=False)
+    user_name: str | None = Field(default=None, max_length=255)
+    avatar: str | None = Field(default=None, max_length=512)
+    """用户头像 URL"""
     content: list | None = Field(default=None, sa_type=JSON)
 
     title: str | None = Field(default=None, max_length=255)
@@ -418,6 +421,10 @@ class Conversation:
     updated_at: int = 0
     token_usage: int = 0
     """对话的总 token 数量。AstrBot 会保留最近一次 LLM 请求返回的总 token 数，方便统计。token_usage 可能为 0，表示未知。"""
+    user_name: str | None = None
+    """发送消息的用户名称"""
+    avatar: str | None = None
+    """用户头像 URL"""
 
 
 class Personality(TypedDict):
diff --git a/astrbot/core/db/sqlite.py b/astrbot/core/db/sqlite.py
index 153e13e8b..ad165c012 100644
--- a/astrbot/core/db/sqlite.py
+++ b/astrbot/core/db/sqlite.py
@@ -57,39 +57,58 @@ async def initialize(self) -> None:
             # 确保 personas 表有 folder_id、sort_order、skills 列（前向兼容）
             await self._ensure_persona_folder_columns(conn)
             await self._ensure_persona_skills_column(conn)
+            # 确保 conversations 表有 user_name 列（前向兼容）
+            await self._ensure_conversation_user_name_column(conn)
+            # 确保 conversations 表有 avatar 列（前向兼容）
+            await self._ensure_conversation_avatar_column(conn)
             await conn.commit()
 
-    async def _ensure_persona_folder_columns(self, conn) -> None:
-        """确保 personas 表有 folder_id 和 sort_order 列。
+    async def _ensure_column(
+        self, conn, table: str, column: str, ddl: str
+    ) -> None:
+        """确保指定表有指定列，如果不存在则添加。
 
         这是为了支持旧版数据库的平滑升级。新版数据库通过 SQLModel
         的 metadata.create_all 自动创建这些列。
+
+        Args:
+            conn: 数据库连接
+            table: 表名
+            column: 列名
+            ddl: ALTER TABLE 语句中的列定义（不包含 ALTER TABLE ... ADD COLUMN 部分）
         """
-        result = await conn.execute(text("PRAGMA table_info(personas)"))
+        result = await conn.execute(text(f"PRAGMA table_info({table})"))
         columns = {row[1] for row in result.fetchall()}
 
-        if "folder_id" not in columns:
+        if column not in columns:
             await conn.execute(
-                text(
-                    "ALTER TABLE personas ADD COLUMN folder_id VARCHAR(36) DEFAULT NULL"
-                )
-            )
-        if "sort_order" not in columns:
-            await conn.execute(
-                text("ALTER TABLE personas ADD COLUMN sort_order INTEGER DEFAULT 0")
+                text(f"ALTER TABLE {table} ADD COLUMN {ddl}")
             )
 
+    async def _ensure_persona_folder_columns(self, conn) -> None:
+        """确保 personas 表有 folder_id 和 sort_order 列。"""
+        await self._ensure_column(
+            conn, "personas", "folder_id", "folder_id VARCHAR(36) DEFAULT NULL"
+        )
+        await self._ensure_column(
+            conn, "personas", "sort_order", "sort_order INTEGER DEFAULT 0"
+        )
+
     async def _ensure_persona_skills_column(self, conn) -> None:
-        """确保 personas 表有 skills 列。
+        """确保 personas 表有 skills 列。"""
+        await self._ensure_column(conn, "personas", "skills", "skills JSON")
 
-        这是为了支持旧版数据库的平滑升级。新版数据库通过 SQLModel
-        的 metadata.create_all 自动创建这些列。
-        """
-        result = await conn.execute(text("PRAGMA table_info(personas)"))
-        columns = {row[1] for row in result.fetchall()}
+    async def _ensure_conversation_user_name_column(self, conn) -> None:
+        """确保 conversations 表有 user_name 列。"""
+        await self._ensure_column(
+            conn, "conversations", "user_name", "user_name VARCHAR(255) DEFAULT NULL"
+        )
 
-        if "skills" not in columns:
-            await conn.execute(text("ALTER TABLE personas ADD COLUMN skills JSON"))
+    async def _ensure_conversation_avatar_column(self, conn) -> None:
+        """确保 conversations 表有 avatar 列。"""
+        await self._ensure_column(
+            conn, "conversations", "avatar", "avatar VARCHAR(512) DEFAULT NULL"
+        )
 
     # ====
     # Platform Statistics
@@ -259,6 +278,8 @@ async def create_conversation(
         cid=None,
         created_at=None,
         updated_at=None,
+        user_name=None,
+        avatar=None,
     ):
         kwargs = {}
         if cid:
@@ -276,13 +297,15 @@ async def create_conversation(
                     platform_id=platform_id,
                     title=title,
                     persona_id=persona_id,
+                    user_name=user_name,
+                    avatar=avatar,
                     **kwargs,
                 )
                 session.add(new_conversation)
                 return new_conversation
 
     async def update_conversation(
-        self, cid, title=None, persona_id=None, content=None, token_usage=None
+        self, cid, title=None, persona_id=None, content=None, token_usage=None, user_name=None, avatar=None
     ):
         async with self.get_db() as session:
             session: AsyncSession
@@ -299,6 +322,10 @@ async def update_conversation(
                     values["content"] = content
                 if token_usage is not None:
                     values["token_usage"] = token_usage
+                if user_name is not None:
+                    values["user_name"] = user_name
+                if avatar is not None:
+                    values["avatar"] = avatar
                 if not values:
                     return None
                 query = query.values(**values)
diff --git a/astrbot/core/platform/astr_message_event.py b/astrbot/core/platform/astr_message_event.py
index b99a5778b..95efdf63e 100644
--- a/astrbot/core/platform/astr_message_event.py
+++ b/astrbot/core/platform/astr_message_event.py
@@ -191,6 +191,12 @@ def get_sender_name(self) -> str:
             return self.message_obj.sender.nickname
         return ""
 
+    def get_sender_avatar(self) -> str | None:
+        """获取消息发送者的头像 URL。(可能会返回 None)"""
+        if hasattr(self.message_obj.sender, 'avatar'):
+            return self.message_obj.sender.avatar
+        return None
+
     def set_extra(self, key, value):
         """设置额外的信息。"""
         self._extras[key] = value
diff --git a/astrbot/core/platform/astrbot_message.py b/astrbot/core/platform/astrbot_message.py
index 253963322..c8de70db2 100644
--- a/astrbot/core/platform/astrbot_message.py
+++ b/astrbot/core/platform/astrbot_message.py
@@ -10,6 +10,8 @@
 class MessageMember:
     user_id: str  # 发送者id
     nickname: str | None = None
+    avatar: str | None = None
+    """用户头像 URL"""
 
     def __str__(self):
         # 使用 f-string 来构建返回的字符串表示形式
diff --git a/astrbot/core/platform/sources/wecom/wecom_adapter.py b/astrbot/core/platform/sources/wecom/wecom_adapter.py
index adc24578f..421f5e7a0 100644
--- a/astrbot/core/platform/sources/wecom/wecom_adapter.py
+++ b/astrbot/core/platform/sources/wecom/wecom_adapter.py
@@ -1,9 +1,10 @@
 import asyncio
 import os
 import sys
+import time
 import uuid
 from collections.abc import Awaitable, Callable
-from typing import Any, cast
+from typing import Any, NamedTuple, cast
 
 import quart
 from requests import Response
@@ -38,6 +39,17 @@
     from typing_extensions import override
 
 
+# 客户信息缓存条目
+class CustomerCacheEntry(NamedTuple):
+    nickname: str
+    avatar: str | None
+    expire_at: float
+
+
+# 客户信息 TTL 缓存（默认 5 分钟）
+CUSTOMER_CACHE_TTL = 300
+
+
 class WecomServer:
     def __init__(self, event_queue: asyncio.Queue, config: dict):
         self.server = quart.Quart(__name__)
@@ -173,6 +185,8 @@ def __init__(
 
         # 微信客服
         self.kf_name = self.config.get("kf_name", None)
+        # 客户信息缓存 (external_userid -> CustomerCacheEntry)
+        self._customer_cache: dict[str, CustomerCacheEntry] = {}
         if self.kf_name:
             # inject
             self.wechat_kf_api = WeChatKF(client=self.client)
@@ -184,10 +198,10 @@ def __init__(
 
         async def callback(msg: BaseMessage):
             if msg.type == "unknown" and msg._data["Event"] == "kf_msg_or_event":
+                token = msg._data["Token"]
+                kfid = msg._data["OpenKfId"]
 
                 def get_latest_msg_item() -> dict | None:
-                    token = msg._data["Token"]
-                    kfid = msg._data["OpenKfId"]
                     has_more = 1
                     ret = {}
                     while has_more:
@@ -203,6 +217,7 @@ def get_latest_msg_item() -> dict | None:
                     get_latest_msg_item,
                 )
                 if msg_new:
+                    msg_new["open_kfid"] = kfid
                     await self.convert_wechat_kf_message(msg_new)
                 return
             await self.convert_message(msg)
@@ -350,11 +365,45 @@ async def convert_message(self, msg: BaseMessage) -> AstrBotMessage | None:
     async def convert_wechat_kf_message(self, msg: dict) -> AstrBotMessage | None:
         msgtype = msg.get("msgtype")
         external_userid = cast(str, msg.get("external_userid"))
+
+        # 尝试从缓存获取客户信息
+        nickname = external_userid
+        avatar = None
+        now = time.time()
+        cached = self._customer_cache.get(external_userid)
+        if cached and cached.expire_at > now:
+            # 缓存命中
+            nickname = cached.nickname
+            avatar = cached.avatar
+            logger.debug(f"客户信息缓存命中: external_userid={external_userid}")
+        else:
+            # 缓存未命中或已过期，调用 API
+            try:
+                customer_info = await asyncio.get_event_loop().run_in_executor(
+                    None,
+                    self.wechat_kf_api.batchget_customer,
+                    external_userid,
+                )
+                # 避免在日志中输出完整客户信息（包含昵称、头像等敏感数据）
+                logger.debug(f"获取客户信息成功: external_userid={external_userid}")
+                customer_list = customer_info.get("customer_list", [])
+                if customer_list:
+                    nickname = customer_list[0].get("nickname", external_userid)
+                    avatar = customer_list[0].get("avatar", None)
+                # 更新缓存
+                self._customer_cache[external_userid] = CustomerCacheEntry(
+                    nickname=nickname,
+                    avatar=avatar,
+                    expire_at=now + CUSTOMER_CACHE_TTL,
+                )
+            except Exception as e:
+                logger.debug(f"获取客户信息失败: {e}")
+
         abm = AstrBotMessage()
         abm.raw_message = msg
         abm.raw_message["_wechat_kf_flag"] = None  # 方便处理
         abm.self_id = msg["open_kfid"]
-        abm.sender = MessageMember(external_userid, external_userid)
+        abm.sender = MessageMember(external_userid, nickname, avatar)
         abm.session_id = external_userid
         abm.type = MessageType.FRIEND_MESSAGE
         abm.message_id = msg.get("msgid", uuid.uuid4().hex[:8])
diff --git a/astrbot/dashboard/routes/conversation.py b/astrbot/dashboard/routes/conversation.py
index 513d3603f..ee659fd77 100644
--- a/astrbot/dashboard/routes/conversation.py
+++ b/astrbot/dashboard/routes/conversation.py
@@ -1,5 +1,6 @@
 import json
 import traceback
+from dataclasses import asdict
 from datetime import datetime
 from io import BytesIO
 
@@ -88,8 +89,11 @@ async def list_conversations(self):
                 (total_count + page_size - 1) // page_size if total_count > 0 else 1
             )
 
+            # 将 Conversation dataclass 对象转换为字典
+            conversations_dict = [asdict(conv) for conv in conversations]
+
             result = {
-                "conversations": conversations,
+                "conversations": conversations_dict,
                 "pagination": {
                     "page": page,
                     "page_size": page_size,
diff --git a/dashboard/src/i18n/locales/en-US/features/conversation.json b/dashboard/src/i18n/locales/en-US/features/conversation.json
index 3e8cb7128..b580bda0b 100644
--- a/dashboard/src/i18n/locales/en-US/features/conversation.json
+++ b/dashboard/src/i18n/locales/en-US/features/conversation.json
@@ -28,6 +28,8 @@
       "cid": "Conversation ID",
       "umo": "Unified Message Origin",
       "sessionId": "Session ID",
+      "userName": "User Name",
+      "avatar": "Avatar",
       "createdAt": "Created At",
       "updatedAt": "Updated At",
       "actions": "Actions"
diff --git a/dashboard/src/i18n/locales/zh-CN/features/conversation.json b/dashboard/src/i18n/locales/zh-CN/features/conversation.json
index 8a5ca6eb5..3247aa7d4 100644
--- a/dashboard/src/i18n/locales/zh-CN/features/conversation.json
+++ b/dashboard/src/i18n/locales/zh-CN/features/conversation.json
@@ -28,6 +28,8 @@
       "cid": "对话 ID",
       "umo": "消息会话来源",
       "sessionId": "会话 ID",
+      "userName": "用户名",
+      "avatar": "头像",
       "createdAt": "创建时间",
       "updatedAt": "更新时间",
       "actions": "操作"
diff --git a/dashboard/src/views/ConversationPage.vue b/dashboard/src/views/ConversationPage.vue
index 2a615b294..5d576b379 100644
--- a/dashboard/src/views/ConversationPage.vue
+++ b/dashboard/src/views/ConversationPage.vue
@@ -97,6 +97,17 @@
                             <span>{{ item.sessionInfo.sessionId || tm('status.unknown') }}</span>
                         </template>
 
+                        <template v-slot:item.user_name="{ item }">
+                            <span>{{ item.user_name || '-' }}</span>
+                        </template>
+
+                        <template v-slot:item.avatar="{ item }">
+                            <v-avatar v-if="item.avatar" size="32">
+                                <v-img :src="item.avatar" :alt="item.user_name || 'avatar'"></v-img>
+                            </v-avatar>
+                            <span v-else>-</span>
+                        </template>
+
                         <template v-slot:item.created_at="{ item }">
                             {{ formatTimestamp(item.created_at) }}
                         </template>
@@ -448,6 +459,8 @@ export default {
                         { title: this.tm('table.headers.sessionId'), key: 'sessionId', sortable: true, width: '100px' },
                     ],
                 },
+                { title: this.tm('table.headers.userName'), key: 'user_name', sortable: true, width: '120px' },
+                { title: this.tm('table.headers.avatar'), key: 'avatar', sortable: false, width: '80px' },
                 { title: this.tm('table.headers.createdAt'), key: 'created_at', sortable: true, width: '180px' },
                 { title: this.tm('table.headers.updatedAt'), key: 'updated_at', sortable: true, width: '180px' },
                 { title: this.tm('table.headers.actions'), key: 'actions', sortable: false, align: 'center' }